Son of a hotel inspector, our next Memory Maker was dragged around presidential suites, chauffeured by limousine as a child before joining Cape Town Hotel School founded by his father. Born in Zambia, raised in South Africa and now living in the UK, Duncan Bramwell, is an independent hotel consultant. Find out the reason why he was carrying four baby rhino bottles, why Madagascar is on his bucket list and what came from a conversation with an old man in Egypt.Our Memory Makers choose three photographs and a treasured souvenir of places or people from their travels. The four represent moments of particular importance to them, whether personally or professionally. They take us on a journey, reflecting on the significance of a specific moment in time, the sentiment of the period, and what was going on in the world around us. Produced by Travel Market Life, a Haynes MarComs series. Hosted and sponsored by Atomize.  For more episodes and details of the series Photographs & Memories, visit https://www.travelmarket.life/photos-and-memoriesListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

This week we look at the Hotel Tech Stack - Benjamin Verot of Hotel Minder talks through the core considerations when planning to new solutions and software. In this 24 minute podcast, listen as we discuss the three step approach:1/ Defining vision, objectives and priorities 2/ A hotel is a living organism: why taking an holistic approach that is simple and staged helps3/ Expect the unexpected: Setting up processesListen in to our chat and discover more about hotel tech procurementListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

An outdoor enthusiast with a penchant for giving extreme sports a go, our next Memory Maker landed in travel and hospitality to lead the strategic brand development of Atomize following a career working in ecommerce and building SaaS companies. Alexandra Fjallman, Chief Marketing Officer at Atomize, loves a challenge, putting herself in a context which is totally new to her. For images, see the blog post https://www.travelmarket.life/photos-and-memoriesA keen padel player and golfer, Alexandra enjoys seeing new places just to experience new things, who will always turn to the locals first for recommendations. She tells us about her rebirth in the rapids, her love for animals and desire to swim with dolphins, and why doing things with friends makes life all the more exhilarating - “If you think an obstacle is too challenging, together with a team, you can motivate and conquer obstacles along the way.” A perfect motto for life. Our Memory Makers choose three photographs and a treasured souvenir of places or people from their travels. The four represent moments of particular importance to them, whether personally or professionally. They take us on a journey, reflecting on the significance of a specific moment in time, the sentiment of the period, and what was going on in the world around us. Produced by Travel Market Life, a Haynes MarComs series. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.travelmarket.life/photos-and-memoriesListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

A guide to travel advisor's success - we speak to Geraldine Ree about the role of the independent travel agent and how they can create a sustainable and rewarding business, even from the pandemic. Geraldine’s knowledge covers all aspects of the travel industry, including over a decade as an experienced SVP with Expedia Cruises. With this experience and passion we find out what's changing for travel advisors and agents, how can they keep on top of the changes and shifts in the market and how to build a strong business model and marketing programme.We discuss her book Flying Color's launched to help travel advisors.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

A geek at heart with a penchant for technologies, our next Memory Maker entered the travel sector by fluke and has since made a career relocating around the world with his family for job opportunities. From India to Dubai, the UK, France and now Japan, Vishal Arora tells his tales of moving with his family.Vishal is currently head of technology at WeWork Japan, having had an illustrious career in hospitality distribution and digital transformation. He tells us his perspectives of moving and integrating into new cultures, and the secrets for how to get by. He feels blessed to have had so many unique opportunities and sums it up as “Luck - it’s about the right time and right place. It’s opportunity multiplied by preparation.”Our Memory Makers choose three photographs and a treasured souvenir of places or people from their travels. The four represent moments of particular importance to them, whether personally or professionally. They take us on a journey, reflecting on the significance of a specific moment in time, the sentiment of the period, and what was going on in the world around us. Produced by Travel Market Life, a Haynes MarComs series. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.travelmarket.life/photos-and-memoriesListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Entering the travel sector through the trades entrance, our next Memory Maker was born in the Ukraine, grew up in Russia and moved to the UK to grow one of the largest and most formidable global consultancy groups. Hear Dmitry Bagrov, the Managing Director of DataArt UK share his travel tales, as our memory maker reflects on his career in the technology, travel and hospitality sector and the memories he’s made on his journeys. From working as an email translator in an internet cafe to delivering digital transformation across multiple industries, Dmitry reminisces on ‘catching’ office WiFi hanging out of his apartment window and experiencing real London fog. In this episode, Dmitry talks about his love for British culture and mannerisms, and why, when it comes to travel -  “There is no right time, the right time is now.” Our Memory Makers choose three photographs and a treasured souvenir of places or people from their travels. The four represent moments of particular importance to them, whether personally or professionally. They take us on a journey, reflecting on the significance of a specific moment in time, the sentiment of the period, and what was going on in the world around us. Produced by Travel Market Life, a Haynes MarComs series. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.travelmarket.life/photos-and-memoriesListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Reviewing the changes in the distribution landscape for independent hotels, and the adaptations occurring in the market. Daniel Simmons, CCO of HotelRez provides his insights on the global booking challenges, and changing expectations of hoteliers.  We look at how the market can support one another and how the hospitality will need to adapt for a much longer than anticipated period. www.hotelrez.comwww.worldrainbowhotels.com www.bestloved.comListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Having left Lebanon at a young age before the civil war broke out, our third Memory Maker grew up in Saudi Arabia before moving to Paris, France to earn her MA. With her masters in her pocket, all she knew was that she wanted a job that would open the door to the world.Listen to the travel tales from Mona Maamari, as our memory maker reflects on her career in the travel and hospitality sector and the memories she’s made on the road. From a market planning and pricing job at Disneyland Resort Paris, to Thomas Cook and then to major hotel groups Radisson and NH Hotels Mona forged a career in revenue. In 2019, she and her young family departed on a world tour, taking a step back from her career to work in schools, farms and kitchens around the globe.In this episode, hear the joys Mona discovered on her travels and what she learnt along the way; “We need to make an effort to always challenge ourselves.”Our Memory Makers choose three photographs and a treasured souvenir of places or people from their travels. The four represent moments of particular importance to them, whether personally or professionally. They take us on a journey, reflecting on the significance of a specific moment in time, the sentiment of the period, and what was going on in the world around us. Produced by Travel Market Life, a Haynes MarComs series. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.travelmarket.life/photos-and-memoriesListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Jason Perno from Traveling Troubadour joins us to talk about life on the road as a traveling musician, he shares his experiences gigging across Europe and how he made his life work. We discuss the challenges of European travel, experiences of musicians of late and the tips he has from his book on how to gig Europe.  Jason also shares some stories of his guestsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Joining us in this podcaster series is Chris from the Nomadic Foodist as he talks to us about the flavours of travels and the journeys through worldwide cuisines denoting the key theme to his podcast. Find out what gave him the podcast bug, and how he tackles travel as a subject. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

What do Burger King and the dot.com revolution have in common? Iconic hospitality figure David Chestler shares his journey from marketing one of the world’s fast-food giants to fusing publishing and technology in the dot.com boom of the late-1990s. Prompted by three photographs and a souvenir of his lifetime of travel, our Memory Maker shares amusing anecdotes involving talcum powder, wrestling and royalty - both of the hospitality industry and crowned princes. David’s passion for hotel technology helped him forge a career spanning more than 30 years in the industry. Currently Partner and Senior Managing Director at PROVision Partners, he has held senior positions at Kognitiv, SiteMinder, Sceptre Hospitality Resources (SHR), RateGain, Pegasus Solutions and Birch Street Systems and most recently serving as an Allied Board Member at Hedna.org and with HTNG on the Software Resource Team.Our Memory Makers choose three photographs and a treasured souvenir of places or people from their travels. The four items represent moments of particular importance to them, whether personally or professionally. They take us on a journey, reflecting on the significance of a specific moment in time, the sentiment of the period, and what was going on in the world around us. Produced by Travel Market Life, a Haynes MarComs series. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & MemoriesListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In our new podcaster series we speak to podcasters that talk about travel. In the first we are joined by Chris Christensen who hosts The Amateur Traveler Travel podcast, which was launched over 15 years ago. We learn how he built an audience, how he develops content and ideas, and the purpose of his podcasts, as well as insights to recent travel podcast listening behaviour.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Sam and Ryan discuss developments in the industry, and discuss the value and costs of PR, giving the insights of what it takes to set up a PR Media campaign.  We cover the platforms you need to engage the media, the planning to develop a strong campaign, and how to look at measuring the impact. For more read our blog. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

From sports journalist to corporate maverick, Gene Quinn reveals his extraordinary life through three photographs and a souvenir. Our first Memory Maker in the new Photographs & Memories series, Gene recalls his exploits on Patagonia’s Penguin Island, exploring glaciers and trekking trails to the tip of the Americas in multiple journeys spread over more than a decade.Best known as the co-founder of Tnooz (now PhocusWire), Gene’s illustrious career has included roles at the Chicago Tribune, Viacom, Phocuswright and Confluence Partners. In this intimate look at his life, he pays homage to friend and travel industry mentor Philip Wolf, shares tales of trout fishing, building a school in Malawi and how he lost three toenails. His admiration of astronauts and nautical explorers is befitting for a man who believes when it comes to travel, “Don’t pick one favourite place. Pick one you don’t know and go learn.” Our Memory Makers choose three photographs and a treasured souvenir of places or people from their travels. The four represent moments of particular importance to them, whether personally or professionally. They take us on a journey, reflecting on the significance of a specific moment in time, the sentiment of the period, and what was going on in the world around us. Produced by Travel Market Life, a Haynes MarComs series. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.travelmarket.life/photos-and-memoriesListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Talking about professional development and building communities, we're joined by the CEO of Raizup -  Rita Varga. In this episode we discuss the value of self-learning and community engagement and the opportunities it offers to expand your network and business and professional opportunities. Rita also shares her experiences of building a community and the challenges both professionally and personally she has had on the journey. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Travel agents have had a rough ride the last year,  and over the last 20 years they have had their business hit by online travel agents, direct sales and wider diversification of experiences in travel. Yet is that all about change as travellers seek reassurance in their travel bookings?Ryan speaks to Gaurav Bhatnagar, MD and co-founder of TBO Holidays about agents changing role, the wider accessibility of technologies, and why soon travel agents will be able to provide a full personalised end-to-end  experience to the travelerListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Samantha Marsh and Ryan Haynes take a look at two trending subjects in rundown #5; reopening experiences, the great push for travel extras in revenue upselling to drive commercial opportunities while improving the customer experience, and what Covid conditions mean for travel pricing - making it more challenging for the average traveller. We share some of our ideas for the road to recovery reopening plans and messages, and preparing travel and hospitality businesses for driving revenue generation.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we talk about the challenges of putting a product launch on hold and what that has meant for a startup. Speaking to co-founder and CPO of Smart Nomad, Amlan Nanda, we find out how they managed to  continue developing their product while they wait for the travel market to reopen again.We look at the digital changes afoot for travellers particularly how their experience in planning stages can be optimised to  customised to their own preferences, while making trips more fulfilling with digital itineraries - uncovering the tech innovations delivering new experiences.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Samantha Marsh and Ryan Haynes take a look at two trending subjects in rundown #4; why playing the guessing game is helping noone out, especially your customers - and what to do instead. And, what does it mean to stay-cate? Exploring staycations in the second year of a pandemic.We share some of our ideas for the road to recovery reopening plans and messages, and preparing travel and hospitality businesses for driving revenue generation.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We take to the railway tracks and take a closer look at what the  sector has to offer. Speaking to Udi Sharir, founder and CEO of SaveaTrain, he talks about the change in perception of train travel in recent years, and how the pandemic is helping change its fortunes. We look at the investment that is being made worldwide and the opportunities of digital technology for accessing travel. What can make train travel more accessible, affordable and sustainable?Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Samantha Marsh and Ryan Haynes look at the reopening timeline announcement by the UK government on 22 February 2021. Now the dust has settled and we've got our heads around the dates we explore what these are and who can do what. We share some of our ideas for reopening plans and messages, and preparing travel and hospitality businesses for driving revenue generation after a year without.  Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We explore the key changes in working practice and how 2021 will require a new approach to the working week, workspaces and how we define people management. We will never return to pre-pandemic operations, so what should hospitality businesses be considering first? Speaking to Tom Finn, revenue management recruitment specialist of Edwards & Finn, who gives his insights to framing the new reality. Through the episode we look at the evolution of roles within the sales and marketing and revenue management functions and what a commercial division looks like. We also discuss how to manage staff during the reopening , the skills to focus on in 2021 and why it's important to Be more pirate. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Ryan Haynes and Samantha Marsh explore the numbers of the great staycation booking surge and what this means for travel, and a look at the impacts of going dark on social.As the governments continue to warn travellers and travel companies over the need to be cautious in the approach to reopening, we look at what the booking numbers represent and how to be part of dialogue now for success when reopening.We look at the techniques to keep your business alive while you remain shut. Read the source stories and a summary  on our blogListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Ryan Haynes and Samantha Marsh look at current trends, the rise of hyper-localisation and what businesses can do to ensure they remain afloat.The start of 2021 has been an interesting time for the travel industry.  While some companies, such as big international tour operators, are reporting losses, down turns and a struggle to drive new bookings for 2021; UK hotels, self-catering companies and holiday parks are experiencing the opposite - in that business for them is booming!We look at the data coming from Google and Airbnb and what these means for the industry for 2021. Read the source stories and a summary  on our blogListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Nadine Boettcher, Senior Product Manager at OTA Insight as we discuss the data points for price decision making at a time when historical data points don't give the insight needed to optimise market position and competitiveness.We look at the data sources to be considering, and how to bring the team together to react to market changes, and what this means to the revenue management role in hotels. Check out our webinar #hoteltechclinic The value of data in unprecedented times, where Nadine gives her views with 4 other data specialists.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Learn how data is helping hotels identify opportunities and risks during these unprecedented times. Bounce-back from Covid-19 with the right level of insight and business intelligence to improve performance and commercial opportunities in the market In this live Q&A understand how you can utilise existing data and ensure you are responding to growth signals in the market to improve bookings, conversions and revenue.  Why are hotels that use data outperforming the marketWhat insights can create a competitive advantageHow to prepare your hotel for business intelligenceWhat data will enable you to improve performance Speakers:Michael McCartan, Director, Prym Solutions - sponsor and organiserMario Bellinzona, CCO, bd4travelNadine Bottcher, Senior Product Manager, OTA InsightMichael Grove, MD, HotStatsApo Demirtas, CEO, Intelligent HospitalityStephen Burke, SVP Travel, Sciant Check out the other #HotelTechClinic series and Hotelier's Voice on www.travelmarket.lifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Michael Reynolds, a revenue and hotel tech consultant with Maximise Revenue who has worked with chains including Village hotels, easy hotels PLC as well as independent properties. For Michael it’s about moving away from legacy systems to maximise revenue, optimise system performance and processes and enable hotels to be more savvy. As part of his Procurement research, Michael said “following experience and having to research new systems in the past, I knew the main players but wanted to look at up and coming providers to see the opportunities. It was a tick box exercise, with one main criteria being an Open API, to continue linking more and more to it. We quickly discarded a few PMS for this reason. Then a quick demo, to see how easy it is to use and how quick to onboard. It was done during lockdown, so was a very lastminute idea and we knew we had to turn it around asap. In 6 weeks of lockdown we did this all remotely and completed the installation.” Read the full article: https://www.travelmarket.life/post/hoteliers-voice-michael-reynolds-maximise-revenue-changing-pms-in-7-daysListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Joe Setchell the Group Marketing Manager at A Curious Group of Hotels talks about new tech being implemented at the four properties in the portfolio: Canal House (Amsterdam), L’Hotel (Paris), Portobello Hotel (London), Cowley Manor (Cotswolds).We discuss the use of a guest app and how they have used it to digitalise services whilst also integrating Benbria Loop within the app, which enables guests to request a wide range of services with a click including F&B, housekeeping, luggage assistance, hotel transfer etc. For A Curious Group of Hotels, they recognised the need to digitalise the customer, from ordering to check-ins. As part of the tech change, Joe turned to Criton – however his key concern was “how do we achieve what we want to while preserving our boutique feel…Everyone has a smart phone, so it gave importance of developing the app. By digitalising everything we have the power of using a central system to update a lot of information for guests and add additional services”Read the full article: https://www.travelmarket.life/post/hotelier-s-voice-joe-setchell-a-curious-group-of-hotels-digitalise-hotel-services-and-operationsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Director of Sales & Marketing, Jayson Heron-Smith, at Cordis Hotels Auckland New Zealand part of Langham Hospitality which has had a big technology focus this year. Jayson talks us through the focus they’ve had on the tech stack and why they’ve made such grand investments for the future of the property. Included in the list is Data Protection, upgrades and system changes to F&B reservations systems, a new unified guest platform including marketing databases, an online gifting platform plus a new sales & catering (Delphi) platform, as well as new data tools from the likes of Travelclick, STR & OTA insight to access additional insights. Jayson looks after the 400-room Cordis which is in the process of expanding to 640 rooms with additional function space, and is the biggest hotel in New Zealand. A high priority in the global environment, Cordis is taking guest data and privacy seriously, especially since it is a luxury hotel chain and with the expectation on them that they will protect people’s information.  Read the full article: https://www.travelmarket.life/post/hotelier-s-voice-jayson-heron-smith-cordis-hotel-nz-and-a-unified-guest-platform Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Speaking to Managing Director Iain Jurgensen of Portavadie which received £35m investment to become an inclusive resort, it hosts 400 staying guests across its campsite, marina, hotel and serviced apartments. We learn how tech is an incredibly important part of the resorts wider strategy, inspired by Disney as they roll out contactless payment and high quality internet throughout, paying close attention to integrations and interfaces, and why they need to look at the overall guest experience before putting time into development. Read the full article: https://www.travelmarket.life/post/hoteliers-voice-ian-jurgensen-at-portavadie-and-the-guest-experience-inspired-by-disney-1Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak to the chief commercial officer for Turtle Bay Resort, Robert Marusi, previously of Hamilton Beach Resort a Fairmount Hotel Bermuda, 5star Pelican Hill Resort – he now looks after the 400 room Turtle Bay Resort on 1300 acres of land with a organic sustainable farm, spa, golf courses, and beaches. Robert has taken Turtle Bay Report and like the previous resorts taking it on a fast-paced journey to digitalisation moving its PMS to  Opera Cloud, replacing the sales and catering platform, while implementing Amadeus Advanced, Salesforce Cloud. For Robert it’s all about customer acquisition and the need to look at metric differently.  Read the full article: https://www.travelmarket.life/post/hotelier-s-voice-robert-marusi-turtle-bay-resort-improving-fortunes-with-business-intelligenceListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Thibault Catala of Catala Consulting, a revenue manager by trade with a background at IHG and Four Seasons, he talks us through his approach to developing the revenue management strategy starting with the tech stack.  We talk about his choice of systems, and what he did at The Eccleston Square Hotel London , London. “Tech is one of the key elements in the hotel structure and if it’s done correctly they can improve productivity, gain stronger revenue and develop market share,” says Thibault.  Thibault first begins with an audit and review of the existing tech stack to ensure they are fully optimised. There are three key pillars for the hotel, according to Thibault. Property Management System (PMS) which he uses Apaelo and Mews, Revenue Management System (RMS) for which he uses Atomize, Pace, Duetto, or IDEAs, and channel manager.  We discuss how they come to procurement decisions; “No one solution fits all, it all depends on needs and requirements. It depends on the hotel type, they don’t have same budget, requirements and needs, however it’s a main shift for hotels to leave legacy, and chance to try different approaches with cloud-based systems.” Read full article: https://www.travelmarket.life/post/hotelier-s-voice-thibault-catala-the-revenue-management-tech-stackListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Apo Demirtas, founder of Intelligent Hospitality to explore the world of business intelligence and how this is changing with more readily available data and the importance of accessing real-time information to respond to live market changes.With the markets going through stormy weather, hoteliers need a navigator to help them through - therefore business intelligence will enable them to make more insightful decisions that reflect their business goals. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Travel PR and B&B owner Sam Marsh, with Ryan Haynes - travel marketing specialist review the trends news and stories from across the sector. In the first episode of this magazine edition, we look at; The impact on the car rental sector with news from Your Car and Hertz,What's happening in the student travel space with Trek America and STANew products launching in covid time with the 70-day bus trip to India  We're also join by special guest Antony Price (min 09:00) from the airline industry who has worked with Air New Zealand, British Airways and Royal Brunei Airlines. In our chat we discuss The Etihad wellness programme Flight Refunds/ Change feesAir-bridges, and which airlines are fragileWizz Air launching new routesWhat the future of air travel looks likeOMIO's potential disruption of transportAntony tells us about his career to-date (min 29:00), before we look at important tech with Michael McCartan (min 36:40) and the prominence of business intelligence and data for real recovery. Our final section, Sam and Ryan look at a marketing trend (min 43:00), and why and how you can implement this for your business, here we look at news-led marketing   Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

The pandemic has highlighted major issues in the way in which travel companies handle consumer booking money, and how this is managed - where some companies have struggled to pay back customers when holidays have been cancelled because they have not protected these funds. We're joined by Jacqui Cleaver from Protected Trust Services as she explains the importance of ring-fencing consumer money and why more than ever we need transparent financial practices. We look into Package Travel Regulation compliance, the future of ATOL, and the pickle travel companies will find themselves in if they don't put new financial procedures in place to prevent consumer money being used as cashflow.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we discuss the move to conversational marketing and how the industry can adapt to new consumer engagement trends by utilising messaging and social media apps as part of the booking journey. Rodrigo Texeira, CEO of AskSuite, gives us the insight of the role of an intelligent reservation agent chatbot to secure and process bookings and capture every interest. In this conversation we talk about the initial customer journey and why automation is so important today, and understand and expected from travellers. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak data, what is the role of customer and visitor data in traveller marketing. From the perspective of hotels, we look at the role of the CRM in the hotel tech ecosystem, how you use the CRM and why it i important. In conversation with Tanya Stallard, New business director of UK&I at SHR, we look at how the traveller buyer journey is changing, what data is needed to make a good start. What is the impact of GDPR, particularly around Covid-19 and when to outsource.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we go beyond the risk of Covid-19 to remind you of all of the other risks you need to be maintaining and preparing for. We speak about quality assurances in maintaining covid-19 hygiene standards, a look at areas of risk that can be overlooked at this time, supporting teams and bringing cultural change, getting assistance and advice with hygiene standards and safety, and the common findings from health and safety inspectorsHere we speak with Nina Fairweather, chartered safety and health practitioner, Fairweather Health and Safety Consulting.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

As the adoption of contactless technologies continue at great strides and given a huge boost by covid-19, we talk to Girish Prabhu founder of Instio about contactless operations in a hotel environment. We explore the role of mobile technologies and outdated management processes and how hoteliers can prepare their team for greater efficiencies.Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak to Brendan May the founder behind HotelResBot's HERA as he explains how robotic process automation and machine learning is bringing greater efficiencies while relinquishing staff of the burden of repetitive manual data processes.Discover how machine learning is already having an impact and why it's important to look at those repetitive laborious processes first.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Looking into the underlaying tech of the hotel, we discuss changing the property management system, PMS - effectively the heart of the hotel - and the opportunities and challenges of moving from legacy systems to the cloud. Speaking with Alan O'Riordan of apaleo we explore the journey to change and why it's essential for hotels looking for greater agility and efficiency in operation. Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Following the #hoteltechclinic, we speak to Stephen Burke, SVP Travel and Hospitality and co-founder for Sciant which sponsored the event. In this episode we look at the role of integrations in the hotel tech ecosystem and why open APIs is more than just a fad but an implicit part of the industry. We explore the different types of integrations and interfaces and how this makes data that much more valuable if done right.Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Exploring new revenue streams for hotels and how to connect with guests on a deeper level in the guest journey from booking to in-stay. We speak with co-founder of Oaky, Erik Tengen on the important role upselling has in providing additional product and services while improving revenue per guest in hotels.Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak to co-founder and CEO of Maidbot, Micah Estis Green about the role of robots working alongside housekeeping and cleaners in hotels to meet new cleaning standards while bringing greater efficiencies. In this episode we discuss the opportunity of using robots and their role in monitoring building performance though intelligent sensors and detectors in IoT devices. Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We discuss the must-have cost-effective tech solutions to drive post crisis recovery for hotels, Interactive session with Q&A.Inspired by a HospitalityNet article looking at the technologies hoteliers should focus their attention to drive the recovery in a much leaner, efficient and productive way. The 5 key areas we cover:• Robotic Process Automation (RPA)• Guest Messaging & Staff Collaboration Tools• Contactless Payment and Access Control Apps• Robots• Cloud InfrastructureSponsored by SciantFeaturing:• Alan O’Riordan (Apaleo)• Erik Tengen (Oaky)• Michael O’Connell (Clear Chain Travel)• Micah Estis Green (Maidbot)• Girish Prabhu (Instio)Event organiser: Michael McCartanListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak to founder and CEO of Clear Chain Travel, Michael O'Connell about the emerging need of blockchain to handle payments across the travel sector, and the role of robotic process automation to drive efficiencies and cost-cutting initiatives.Find out how blockchain and smart contracts can be applied to the travel industry and how travel providers can work together to create robust payment processes. We also look at bringing paper pushing to end with RPACheck out more episodes on travelmarket.lifeWe thank Danosngs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In a recent HospitalityNet article several hotel tech experts gave their opinions on where hoteliers should focus their attention to drive the recovery post crisis, enabling hotels to perform in a much leaner, efficient and productive way.Broadly speaking, hoteliers are being told to focus on the following areas:·       Robotic Process Automation (RPA)·       Guest Messaging & Staff Collaboration Tools·       Contactless Payment and Access Control Apps·       Robots·       Cloud InfrastructureWhilst these experts’ advice is solid, hotels are still struggling to navigate the maze of solutions on offer and define a clear path to success. Practical advice and guidance is needed - so we have cherry picked some of the best solutions on the market from each of the identified categories and invited senior leaders from these companies to respond to your questions in an interactive online forum. This is an interactive Q&A Webinar on June 11 hosted by HaynesMarcomsSpeakers:Alan O’Riodan (Apaleo)Erik Tengen (Oaky)Michael O’Connell (Clear Chain Travel)Micah Estis Green (Maidbot)Girish Prabhu (Instio)For more details of the event, head to eventbrite and search for hoteltechclinicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak to Rosie Radwell, managing director of Marsham Court Hotel in Bournemouth an Edwardian, full-service beach-front hotel and wedding and corporate events venue with 95 bed rooms and 9 function rooms about how she is preparing for a summer of staycation's and social distancing management.We are also joined by Andy Lennox Managing director for Zim Braai offering African dining experience, who also founded Wonky Table, a collective of over 200 restaurants in the Bournemouth area.We talk about the importance of community networks and working with associations, and how they are preparing their business, the sector, and staff for reopening - and the changes to expect in service delivery. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/