Guests expect a unique experience when staying at a boutique or independent hotel - and the properties require the same from their technology providers. In this special Travel Market Life podcast, recorded live at the Independent Hotel Show London, an expert panel discuss a range of topics to help hoteliers shape their tech stack and ensure its fit for purpose today, tomorrow and beyond, including: How suppliers need to support boutique hotels after installationWhat hoteliers want from their technology providersThe value automation can bring to independent hotelsHost Ryan Haynes is joined by:  Vibhu Gaind, CIO - RBH Hospitality ManagementNick Pilbeam, Commercial Director - Point ANadine Böttcher, Head of Product Innovation - OTA InsightLiutauras Vaitkevicius (LV), Managing Director - Zetter HotelsHarry Fielder, CEO - Umi DigitalListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Hospitality can be a tough place to work, but it’s also one of the most enjoyable. From fostering an inclusive team environment to helping staff feel valued, this special episode of Travel Market Life looks at how hotels can improve the way they recruit, reward and retain their staff. Recorded live at the Independent Hotel Show London on 17 October 2023, Travel Market Life’s host Ryan Haynes is joined by:  Tej Walia, Managing Director - Foxhills Club & ResortRita Varga, CEO - RaizUpPhil Street, Director - Momentum RecruitmentIn an industry that offers a multitude of career opportunities, the panel discusses how to diversify the workforce, recruit digitally savvy talent, improve transparency, and make staff feel valued - and it’s not just financial incentives that work! Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

How can hotels drive their revenue in an ever-challenging marketplace? Are OTAs a necessary evil or a blessing in disguise? And what role does the often overlooked GDS play in hitting a hotel’s commercial targets? This special episode of Travel Market Life was recorded live at the Social Business Space at the Independent Hotel Show London.Joining host Ryan Haynes to discuss all things revenue and ecommerce are panellists: Teresa Kingston, Commercial Director - Rockliffe HallSusanne Williams, Commercial Director (consultancy) - Journey Hospitality David Ohandjanian, Founder - UphotelDaniel Simmons, CCO - HotelREZAlly Northfield, MD - Revenue by DesignListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In our hospitality industry trade media mini series, we speak with Brooke Tremain, editorial assistant of The Hotel Magazine to discover the thinking of the publication and the news and content that engages its audience. Learn more about The Hotel MagazineHow the publication is made up and its key audienceThe subjects and topics that captures readers attentionHow to get featured editorially and advertoriallyThe developments in the sectorFor more visit The Hotel MagazineListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Today's Hoteliers' Voice takes on our guests specialist topic, as we explore the world of distribution. Joining us is Vineeth Purushothaman, Regional Director, Commercial Planning & Distribution EMEA, at Wyndham Hotels & Resorts. We will be discussing the key trends to watch in distribution in 2023 following his article published on LinkedIn, see below. In this episode we cover:The Bleisure marketRegulatory challengesCybersecurityFintech  Read Vineeth's article - 18 Trends to Watch in Hotel Distribution https://www.linkedin.com/pulse/18-trends-watch-hotel-distribution-2023-beyond-vineeth-purushothaman/?trackingId=Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In partnership with ACE Hotel Tech Summit, we spoke with Kurt Macher, General Manager, Shangri-La The Shard, London and Innovation & Luxury Customer Experience Lead - Middle East, Europe, India & Americas for the Shangri-la Group about the challenges and frustrations with technology. We cover the complexities in technology at hotels including;the journey to implementation and adoptionstruggles to maximise the investmentsecurity risks to considerstaff usabilityListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In our hospitality industry trade media mini series, we speak with Zoe Monk, editor of Boutique Hotelier to discover the thinking of the publication and the news and content that engages its audience. Learn more about Boutique HotelierHow the publication is made up and its key audienceThe subjects and topics that captures readers attentionHow to get featured editorially and advertoriallyThe industry awardsThe developments in the sectorFor more visit Boutique HotelierListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Get the preview for London's Independent Hotel Show 2023 with Glenn Wallace, Event Manager of Independent Hotel Show and moderator Sarah Duncan, ESG Consultant,  Sleeping Lion.The Independent Hotel Show, in partnership with James Hallam, welcomes hoteliers back to Olympia London on 16-17 October for two days of networking, learning and product sourcing. Each year the show brings together a carefully curated selection of suppliers to the independent hotel sector, providing the ultimate opportunity for hoteliers to refine their business and elevate their guest experience. The Innovation Stage at this year’s show is a must-attend for hoteliers looking to hear about the latest innovations in design, guest experience, technology and much more. The Hotel Business Stage at this year’s event will be a hub of practical advice and actionable insights for visitors to the show. Monday, 3pm - Ryan Haynes moderates: Real world AI: how to use the tech to improve your hotelOn the Monday evening, The Independent Hotel Show Awards, in partnership with Preferred Hotels & Resorts, now in their 11th year, celebrate pioneering hospitality businesses and hotel professionals in the UK & Ireland.  Tuesday:, Travel Market Life hosts the Social Business Space with three discursive sessions; Each session will kick off with a 15-minute discussion (live podcast recording) with expert guests to explore the key issues related to the topic. It will then open to the floor to allow attendees to delve deeper into subject matter with facilitated networking, between Ryan, podcast guests and audience, all mingling and enjoying refreshments, continuing the podcast topic of discussion.For more https://www.independenthotelshow.co.uk/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

This is a live recording of a roundtable from the ACE Hotel Tech Summit 2023 to discuss the future of the PMS, the importance of cloud and creating efficiencies.  Panelists highlighted the importance of systems integration, the need for standardisation and hotels looking for a single solution. Featured Felix Pops, Muaaz Rizvi, Gerald Lampaert, Harry Fielder, Catt Mcleod, Vidar Thomassen, Raj Laugh, Alexander Vicens.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

This is a live recording of a roundtable from the ACE Hotel Tech Summit 2023 to discuss metaverse and investment hospitality needs to be considering.  We discussed the potential for hospitality sector today largely agreeing that on the whole technology wasn’t ready just yet but it’s important for the sector to keep an eye on it - and the best deployment of metaverse is in #virtualreality tours of properties or #augmentedreality experiences. With Angelika Krania, Robert Richardson, Harpreet Singh Saluja, Catt Mcleod, Vidar Thomassen, and Harry FielderListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Jeroen Van Gils, Development director – Europe from, BWH Hotels talks to us about Operational Excellence in hotels and how technology is playing an increasing role to improve processes for staff as well as for guests. In this episode, as part of our Media Partnership with ACE Hotel Tech Summit 2023, we dive into the key aspects for hoteliers to consider. During our conversation we cover:The role of technology in operationsHow to get the most out of staff and retain talentWhy certain systems are mandated Quick wins for the team and for guestsLonger term tech investments BWH Hotels is a leading, global hospitality enterprise comprised of three hotel companies, including WorldHotels™, Best Western® Hotels & Resorts and SureStay® Hotels with around 4,300 hotels territories worldwide and 19 brands across every chain segment, from economy to luxury. https://www.bwh.com/ Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

The Chairman of Hotel Marketing Association (HMA), Harry Fielder (also CEO Umi Digital), talks hotel digital marketing, direct strategies and introduces us to the HMA.As one of the presenters at ACE Hotel Tech Summit, September 2023,  he will be covering Clever ways to encourage more direct bookings. In our conversation we look at:1.    What is the HMA? Why  hotels should be a member2.    Trends in direct bookings3.    The basic hotels should be doing for direct bookings and marketing today4.    Capitalising on direct bookings5.    Approaching social media and  reviewsHarry will join Travel Market Life at The Independent Hotel Show Tuesday 17th October, 3 - 4pm at the Social Business Space for the discussion: Tech stack for the future - Make the most of your tech investment by discovering the right systems to help your hotel. This session will look at how to build a business case for senior management, getting staff buy-in, and breaking down silos to help the tech you choose work for your business - today and tomorrowThe Hotel Marketing Association (HMA) is the only dedicated body for hotel marketers in the UK. Providing support and inspiration for hotel marketers and the wider industry seeking guidance and insight for business and career development. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Diving into the 10 rules for approaching IT projects in hospitality with Frank Wagner, Director International Sales – Hospitality Group at Advanced Computer Technology (ACT) to give you the guide to effective investment.Avoid resource loss and losing time, save thousands in Hospitality IT Projects by following 10 simple Rules - hear the reasoning behind in this episode:Appoint a project manager: What are the key criteria, experience and skills to consider? Define the full scope of the project in painstaking detail: What are the key aspects that really need to be expanded on?Compare offers: How many suppliers should you engage and compare?Consider separating between hardware/software and services: Why is this so important today?Agree on a fixed price order: What does this mean?Involve vendors of interfaced systems in time: Why this is so important?Request a detailed work schedule: What it should contain?Check what your team can do: How to  manage expectations and deliverables of internal members?Be present: How to be the best leaderAdjust your staff schedules: Why this is important?And finally, the benefits of treating your consultants well.Frank Wagner is presenting at the ACE Hotel Tech Summit 2023 of which Ryan Haynes is host and Travel Market Life a media partnerListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In our hospitality industry trade media mini series, we speak with Eloise Hanson editor of Boutique Hotel News to discover the thinking of the publication and the news and content that engages its audience. Learn more about Boutique Hotel NewsHow the publication is made up and its key audienceThe subjects and topics that captures readers attentionHow to get featured editorially and advertoriallyThe developments in the sectorFor more visit Boutique Hotel NewsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Hospitality Action is one of the leading industry charities supporting hospitality workers through crisis. In this episode we learn more about the organisation and the good work it does from CEO, Mark Lewis - and we're joined by one of its patrons and the founder of Walk For Well-being, Craig Prentice How Hospitality Action helpsSince 1837 Hospitality Action  has supported people in roles across the hospitality industry and was one of the first UK charities to mount an emergency response to the Covid- 19 pandemic in 2020. Hospitality Action's grant-giving, advisory services and EAP provision continue to evolve to meet the ever-changing demands of the industry in the face of the cost-of-living crisis.Since the start of 2020, it has spent over £3,000,000 and awarded more than 10,000 grants to hospitality households across the UK. For more information about Hospitality Action visit  https://www.hospitalityaction.org.uk/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Miguel Velez, CEO & Founder, Unlock Boutique Hotels is joining the ACE Hotel Tech Summit where he will address the challenges of independent hotels and how investors can be confident of market success. Unlock Boutique Hotels represents a curated selection of 19 Small Independent Boutique Hotels across Portugal in 11 locations. In our conversation we address the topic: David vs Goliath, Independent or integrated in a chain - how to be competitive.Challenges of being a true independently run hotel todayHow  investors and owners optimise bookings and revenueWhy management and operations is important for the guest experienceRole of technology for independent hotels  and how to  define the right tech stackGaining greater purchasing powerListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we look at Social Media as a promotional tool for the hotel industry with Jamel Ben Amor, President and Managing director of Iris Hotels where we learn about the importance of social media to drive brand and bookings, the Saudi Arabian hospitality market and why leadership is so important to drive cultural change. IRIS Hotels open its first properties in November 2020, it now has a portfolio of 5 boutique properties in Saudi Arabia with 2 4* hotels due in 2023, and 3 further properties in the pipeline In our discussion on Social media in hospitality, we coverHow to approach social media and the effective channelsImpact on bookings and deploying successful campaignsRole of leadership in cultural change This episode is in Media Partnership with ACE Hotel Technology Summit 2023Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Nick Pilbeam​, Commercial Director for Queensway Hotels and Hospitality operating Point A Hotels joins us in Hoteliers' Voice to look at the influence of airline retail model in the hospitality sector. Queensway is a family business founded in 1973 creating meaningful and memorable hospitality experiences. Its portfolio includes hotels, coffee houses, restaurants, residential property and a private member’s club.  Point A Hotels offers cosy, comfortable, budget friendly rooms in the heart of the big city. With seven hotels in London, one in Glasgow, Edinburgh and Dublin, Point A focuses on providing collaborative, fun and exciting places to work.In conversation, we look at:1.    Tech for leading edge hoteliers2.    Learnings from airlines sales models3.    PMS for smart operations4.    Automation and data5.     Pricing for profitability  PMS - Guestline, RMS - IDeaS, Distribution - HotelRezListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Tej Walia, Managing Director, The Foxhills Collection joins us for Hoteliers' Voice season 3 to give us a run down of the investments the hotel has made over the last through year and how it defines needs from infrastructure, to guest services to digital development.The Foxhills Collection is an independently-owned collection of golf clubs and resorts in Surrey delivered by a talented team of 300 led by the Hayton family. It’s 400-acre Surrey estate - Foxhills is award winning hotel and country club with three golf courses, spa, family friendly facilities, five swimming pools and three restaurants, while Farleigh is a golf club with a 27-hole courses. In conversation with Tej we look at;                                                                                                     1.     Assess and identify where you need to make the investments2.     Role of digital solutions 3.     Recruitment and retention4.     PR to build business                            Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Christoph  Peppers, Director E‑Commerce for H‑Hotels GmbH joins us on Hoteliers' Voice Season 3 to look at the changes in revenue and distribution as ecommerce takes hold. The H-Hotels Group operates 61 properties in Germany, Austria, Hungary and Switzerland. The family-run group has over 3,000 employees and includes a number of accommodation brands.  In conversation, we cover:Changing roles in marketing and ecommerceBuilding an ecommerce cultureHotel ecommerce techIdentifying and selecting the right systemsKey systems and partners include; GoogleAds, Criteo, Affiliates, vouchers, chatbot, metasearch, retargeting Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

James Wilson, Director of Business Intelligence and Analytics Services from Outrigger Hospitality Group gives insight for Hoteliers' Voice Season 3 on how to get data buy in and create a data culture across the organisationOutrigger property blends seamlessly with its unique locale, offering a compelling guest experience with distinctive sense of place. With 38 properties and over 7,000 rooms in operation and/or development, Outrigger is a multi-branded portfolio while also managing properties part of top international hotel brands.In conversation with James, we discuss:1.    Importance of a data culture2.    Impact on the bottom line3.    Systems for data4.    Culture change and get buyin5.    Identify the right partnersOutrigger uses a number of different solutions including  Silverware, Opera PMS, RMS, Datavision, Amadeus Demand360, Duetto, Revinate, ForwardKeys, PowerBIListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In another of our Hotel Partner series, we look at how The iNUA Collection uses guest data to improve operations, enjoy efficiencies and develop guest experiences for commercial growth. We are joined by  Dylan Cole, Managing Director EMEA, Revinate and Emer Hallahan, Group Head of Marketing & Ecommerce, Cliste Hospitality and The iNUA Collection.Revinate is a  Guest Data Platform and guest communication solutions used by over 12,000 hotels worldwide. Cliste Hospitality is one of the largest operators and managers of hospitality venues in Ireland with 13 hotels and 1,200 rooms with a range of bars, restaurants, spas, and meeting and convention spaces. The iNUA Collection is a select group of 4 & 5 Star hotels each uniquely inspired by its team of passionate people, rich culture, and stunning surrounding landscapes. In this discussion we cover; Delivering better experiences and assisting hotel operationsSystems for hoteliers to harness guest dataThe commercial impactStaff engagementWhat’s next for guest dataListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode the second of a mini-series on revenue management and pricing strategies, we speak with Radisson, Preferred Hotels and IDeaS RMS about the hotel performance metrics and how they are changing. In a recent survey between IDeaS RMS and The Caterer, responses show that independent and regional hoteliers look at hotel revenue and  commercial metrics differently. Key insights include:Despite over 7 in 10 (70.9%) claiming they have an integrated revenue strategy - also known as Total Revenue which incorporates all hotel departments - RevPAR (30.6%), Occupancy (22.2%) and ADR (17.6%) remain the dominant metrics for measuring business success. Profit, a better reflection of a hotel’s overall business performance, is used by 16.7% of respondents, with TRevPAR used by just 4.6%. For branded hotels, RevPAR is preferred by 42.4% of hoteliers while occupancy (28.3% in rural, coastal and beach hotels) is the prominent metric for independent regional hotels.We are joined by Michael McCartan, IDeaS, Area VP EMEA, Raimund Notz, Director, Hotel Revenue Optimization - Central & Eastern Europe, Preferred Hotels and Dario Artiola, Senior Director Revenue Performance, Radisson Hotels Group to discuss:What is an integrated revenue management strategyRole of F&B and ancillaries in profit optimisationHow to have the right strategyFocusing the team on the right approachUsing technologyFor the full survey insights visit:Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

As part of Hoteliers' Voice season 3, we speak with Andreas Stöckli, General Manager at Hotel Schweizerhof in Zurich about evolving and augmenting the tech stack to provide more digital services to guests while digitalising operations and energy management to improve efficiencies.  Standing at over 140 years old, Hotel Schweizerhof has 98 rooms and suites with modern conveniences and stylish luxurious amenities, where guests are treated to the feel of Old World elegance with the added convenience of modern accommodations and courteous, friendly and attentive service. Hotel Schweizerhof lives and breathes hospitality ensuring that the needs of guests are always in the forefront of their thinking.  In conversation with Andreas we cover1.    Hotel tech stack for a contemporary luxury hotel2.    In-room entertainment and digital technologies3.    Website UX and why it is so important4.    Operations management and streamlining processes 5.    Costs and energy efficienciesKey systems covered include; Innspire, Seamans, HotelKit, MFilesListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

This Hotel Partner episode explores how The Berkeley addresses recruitment and staffing on hospitality's frontline. We are joined by Steven Driscoll, Restaurant Operations Manager, The Berkeley and Florent Malbranche, CEO, brigad.coBrigad raised €35M to help industries tackle the staffing crisis and in 2022 supported 200,000 missions by more than 15,000 qualified self-employed professionals in 10,000 user establishments. Working in partnership,  The Berkeley, located in Knightsbridge, is a leading 5* hotel in London, the epitome of modern British luxury with Michelin-starred dining, award-winning cocktails, a rooftop pool, secret garden and luxury Spa. The team won ‘best themed afternoon tea’ 2023 in UK from Afternoon Tea Awards. Steven oversees 200 staff across hospitality food beverage. In this conversation we cover:Addressing challenges in hotel staff recruitmentBeing flexible around staffing and skills requirementsMeeting demand and guest expectationsHow recruitment is changingThe 3 things that makes hospitality attractive to work inMaking a more attractive hospitality in which to work Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak to Richard Bodin, Director of Travel Services for MATCH Hospitality as part of our Staffing mini series, looking at the challenges in the industry, putting on large scale events and managing such a large time. MATCH  operate hospitality events all over the world. While they have a core group of experts, they source people to bring hosts, wait staff, caterers and managers as required for each event.In this discussion we explore staffing the FIFA World Cup, as well as:Assessing the human resources required to create a staffing strategy Where is hospitality struggling to recruit staffRole of technologyRecruitment and onboarding processesBenefits, payment and training Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

As the first part of a mini-series looking at staffing and recruitment in hospitality, in this episode we find out how to recruit the right leaders and managers in senior positions and technology development. We are joined by Eric Rogers, Director of Eric Rogers Global Ltd a Hospitality & Technology Recruitment & Consultancy with over 20 years experience.  We exploreWhere are hotels struggling to recruit staffHow is recruitment changing?The recruitment channels the industry needs to lean onThe type of benefits, payment or support are employees looking forDiscover why poaching talent is better than advertising https://www.ericrogersglobal.com/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode the first of a mini-series on revenue management and pricing strategies, we speak with an independent hotel property, an independent regional hotel group and a revenue management specialist about the opportunities to optimise hotel rates. In a recent survey between IDeaS RMS and The Caterer, responses show that independent and regional hoteliers are working smarter than harder to bring the right revenue. Key insights include:Regional hotels are falling behind city centre properties in how they measure success, with an emphasis on occupancy (28.3% in rural, coastal and beach hotels) highlighting their priority of ‘heads in beds’ - a strategy which increases both operational and marketing costs. City hotels remain focused on maximising revenue per room, with 45.5% using RevPAR as their dominant performance metric. There is a gulf in the use of technology to enable commercial success, with less than half (45.3%) of regional hotels using a revenue management system (RMS) compared to over three quarters (77.2%) of city hotels. Properties using an RMS were reported to have a 14.15% ADR increase in 2022/23, compared to just an 11.69% ADR increase for those without. We are joined by Michael McCartan, Area Vice President, EMEA, IDeaS, Geza Bocsak, Head of Revenue Management and Sales, Harbour Hotels and Inna Nekrassova, Head of Revenue, The Lanesborough to discuss:Why independent hotels need to rethink revenue management and strategy modelsHow to use team skills and technology effectivelyWhere to invest to maximise returnAi/ automationListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

 We speak to Monica Coppetta, General Manager of Columbia Beach Resort in Cyprus as part of Hoteliers' Voice about how they focus on the luxury guest experience and digital technologies. Overlooking the secluded Pissouri Bay on the southern coast of Cyprus, Columbia Beach Resort is a five-star resort offering 169 luxurious suites with distinct Cypriot architecture, an award-winning spa and two pools, and gourmet restaurants, in a stunning location – providing a unique experience.In our conversation,  Monica explains how Columbia Beach Resort provides a unique experience with technology, we explore:Why is guest facing tech and digital systems are so important The technologies being deployedThe impact on hotel performance Engaging staffIdentifying the right partnersSystems Columbia Beach Resort uses includes Innspire, Hotel Mobile and Oracle's Micros Fidelio, Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this edition of Hotel Partner, we hear from Patricia Plesner, CEO, Eco Hotels and Gabriella Kingelin, Sales Manager, Guldsmeden Hotels about How to demonstrate hotel sustainability credentials.We learn:what defines an eco hotelthe value of having sustainability credentialschanging traveller behaviours and expectations of eco-sensitive travellers how to commit to sustainability implementing the strategy engaging  staffstarting off with sustainabilityLearn more about Guldsmeden Hotels sustainability programmeDiscover eco hotels  Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Chris Bowling , Head of digital marketing and ecommerce at Best Western UK joins us as our guest for Hoteliers' Voice to share how they built a direct campaign using guest profiling.In this episode we learn the approach taken to identify the right audience, the type of marketing strategy to harness this opportunity and the data that fed the campaign creative and channels to market.  We hear how Chris and the Best Western team looked for the opportunity to fight back for the brand. We discuss-       Why education is important-       The role of brand marketing-       Identifying channels to reach the guest profile-       Using guest data to determine the approach-       The systems that underpin the campaign Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode, we’re joined by author and wellness consultant Sonal Uberoi and Journey Hospitality’s commercial director – Elli Regan to discuss how hotels can expand its offering into wellness.  Drawing from Sonal’s book – The Wellness Asset – we explore the wellness market, the value for hotels and hear from the guests experience of working with hotels worldwide. In this Hotel Partner episode we get a framework for commercialising wellness and the technology that underpins the delivery. We cover:1.     Value of spa and wellness to the leisure and hospitality market 2.     What it takes to be a spa or wellness hotel3.     Sonal’s ESSENCE model4.     Role of technology 5.     Advice to engaging staffHere is the link to get the book: https://www.spa-balance.com/the-wellness-asset-book/ Discover how to incorporate spa and wellness into your booking funnel. Visit onejourney.  Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we’re joined by Jason Doebrich, VP IT at Virgin hotels and Martin Chevalley, CEO and cofounder of Innspire to discuss the impact of in-room technology on the guest experience, hotel operations and the bottom line. Achieving up to $25,000 per month from in-room F&B in its Las Vegas property, Virgin Hotels has invested in in-room tech across its portfolio. In this Hotel Partner episode, we hear about the problem and solution developed by Innspire and the impact it’s had on Virgin Hotels.  We cover:·      Advancements of in-room smart tech ·      Better guest experiences and hotel operations·      The ROI from In-room tech·      Engaging staff with in-room tech Get the insights on how to consider your smart tech plans and the advice to make is a successful reality. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Simon Schwitallik, Director of Commercial Strategy and Analytics at Design Hotels to discuss the trends in defined hotel collections and the importance of a tech stack to deliver digital experiences that match the hotel ethos and style. With an abundance of hotel collections,  curated by those passionate by a certain theme whether it’s luxury, independent, eco, spa and wellness or design - properties need to ensure they represent the soft umbrella brands that deliver them bookings and business. We discussThe trends in hotel collectionsThe development of the design hotel categoryThe importance of techAnd digitalising experiences.  Design Hotels represents and markets a curated selection of 300+ independent hotels in over 60 countries worldwide. Since 1993, Every single hotel carefully selected based on a range of criteria to guarantee guests a unique hotel experience. More than a collection of hotels, the company is a collection of stories.designhotels.comListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Alex Medovoi, CEO at Altexsoft about the importance of hotel analytics and the four key areas that it enables efficiencies, cost-cutting and revenue generation. We look at the value of analytics, the approach dependent on accommodation or category type and the impact on revenue. In our discussion, learnWhat is hotel analytics and the value it is providing hotels? Why it is critical todayHow  independent and small hotel properties approach analytics compared to large hotel resorts and hotel groupsHow  hotel analytic solutions improve the efficiency of the revenue management functionAltexsoft is an travel and hospitality technology consulting company working with travel agencies, travel management solutions, and hospitality businesses Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

AI in travel and hospitality and the ethics behind it. We speak with Emma Taylor, Thematic Analyst, and Nick Wyatt, Head of Research, from GlobalData as we delve into the impact of artificial intelligence, how to be prepared and the dangers of implementing it without the right considerations. 1.     How AI is being deployed effectively in travel and hospitality2.     The quick wins for companies exploring AI and the benefits delivered3.     ChatGPT and the use cases for generative AI in the industry4.     Ethical frameworks and sustainable data practices Emma and Nick spoke at the International Hotel Technology Forum in March 2023 in Vienna. A letter co-signed by Elon Musk and thousands of others demanding a pause in artificial intelligence research has created a firestorm - calling for a six-month hiatus on the development of systems. The focus is on the deployment of large language models. These models, which can predict the next word in a sequence given the preceding words, are the backbone of many conversational AI systems. However, the experts argue that these models are more powerful than ever before, and they simply don't understand how they work. This has led to concerns that the models are creating their own internal goals and behaviour patterns, which (they) are unable to understand or control and may exceed human capabilities Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak to Kristoffe Biglete Sales & Marketing Manager, Club La Santa about the challenge of staff shortages in the hospitality industry. He explains how the hotel builds its brand to stand out from the crowd on the small island of Tenerife. From sports instructors to waiters and housekeeping - Kristoffe explains the power of brand marketing and how they turned to TikTok to keep the recruitment drive strong. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Ahead of IHTF 2023, we speak to the presenters, panellists and sponsors to get the insight on the content that will be shared and the key trends hot on hospitality lips. In this episode we speak to Dhiraj Singh from Canary Technologies and discuss how security is embedded within the guest journey but the challenges hoteliers face in realising the benefits. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Ahead of IHTF 2023, we speak to the presenters, panelists and sponsors to get the insight on the content that will be shared and the key trends hot on hospitality lips. In this episode we speak to Tess Mattison from Zaplox and William Lee from Onda about technology procurement and the key factors for hoteliers to consider.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we're joined by Nils Ziehn, limehome’s Vice President of Product & Business Intelligence and Antonis Chalkiopoulos, CEO of Triparound who are two of the sponsors of IHTF 2023. We cover the value of IHTF and where hotels need to focus on tech to deliver a digital guest experience. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We are joined by Roger Tabbal,VP Global Guest Technology & Innovation – Tech for Hotels from Accor to discuss the hotel brand's approach to the customer journey. At IHTF 2023 he will be presenting The evolution of digital check-ins and key cards: What exactly do our guests want?In our conversation we tackle The approach to the guest journeyDeveloping the criteriaKey criteria when identifying the system and functionalityThe value from IHTFWhat we will learn from Roger at the eventListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Joined by Chris Bowling, Head of Digital Marketing & Ecommerce at Best Western Hotels who at IHTF will deliver the presentation "Working with not against: What can we learn from OTA's to convert direct bookings? "In this conversation, we look at Tactics Best Western introduced to its direct strategy?Efforts to drive direct bookingsBuilding a new strategy - and getting buy-in from the boardWorking with  teams to break down the silosListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Joined by Alexandre Pereira from Real Hotels Group we explore how the portfolio approached the guest journey and developing a strategy, ahead of his IHTF 2023 presentation "Maximising revenue at all stages of the customer journey" which will go into specific detail for improving revenue performance.  In this conversation, we discussMaximising revenue across the customer journey - why is it so important todayUnderstanding revenue and revenue performance -  the technologies in the hotel tech stack to help  address the customer journeyTech to integrate to maximise revenueSelecting revenue technologiesWe are also joined by Calum McIndoe, Director of Sales UK & Ireland for Infor Hospitality Solutions - discussing the value of IHTF and key criteria to consider as part of tech buying.Company Profile Real Hotels Group is the result of the merger, in 2020, of two national hotel groups, the holders of the REAL brand and NEWPALM, IHG’s Holiday Inn Express operator, becoming the biggest merger of the Portuguese hotel industry in the last decade, with 16 hotels, 2,100 rooms, spread over Lisbon, Porto and Algarve. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

The Global Meetings Incentives Conferences Events Industry is Expected to Reach $1,337.4 Billion by 2028 according to Allied Market Research. From the Latest London Convention Bureau data, London has seen 52 new hotels openings (7,632 additional rooms) in the past 2 years.  In addition, there are wider considerations making an impact: According to the ICE Annual Benchmarking Report,77% of respondents said sustainability had become their key challenge.  We speak to Joost Doevendans, Head of Sales, Proposales to learn how RFPs are evolving and how much of the MICE market has returned:1.     What are the key trends in MICE business?2.     How can hotels be adapting their offering or utilise their space better? 3.     How do you digitalise the RFP process?4.     How must hoteliers adapt their thinking and processes?Listen to all our episodes on http://travelmarket.life/ Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We explore Robotic Process Automation (RPA) and how this is being applied to hotel tech environments to ease the administrative burden on staff, connect system data and ensure better quality use of information.We're joined by Stephen Burke, CEO & Founder, RobosizeME and Mehdi Soua, CIO, Louvre Hotels Group. Where we exploreWhat is RPA and what value does it deliverHow is Louvre using and exploring the use of RPA?The wider significance for hoteliers and hospitality sectorThe opportunity for immediate and effective deploymentThe impact on the businessRobosizeME is a process automation specialist for the hospitality industry, helping companies automate operational processes. Its virtual robots help hospitality businesses automate processes and optimize human effort in all areas of hotel operations, including reservations, front of house, back office, revenue management etcLouvre Hotels Group has a portfolio that includes more than 1,600 hotels in 54 countries. With historic brands (Royal Tulip, Golden Tulip, Campanile, and Première Classe), Discover more and see more of our content at Travel Market Life  Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We learn more about the new virtual revenue event for hotels specifically designed for commercial leaders.  Joining us is Ally Northfield of Revenue by Design, hosting Catalyst for Conversion in London, Damiano Zennaro of Hotel Revenue Forum in Milan and AnneMarie Gubanski in Stockholm for Revenue Forum as we discuss the Global Revenue Forum Live online webcast and the content and keynotes to expect.31 January 2023. Book nowThree events | One community. Where commercial leaders, digital marketing and revenue management specialists come togetherSponsored by IDeaS RMS and Oaky.For more https://www.globalrevenueforum.com/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Joined by Mark Ross-Smith, CEO of Status Match, with 20 years’ experience leading loyalty programs in telecoms and travel, and previously Malaysian Airlines. The Editor of industry news site “Travel Data Daily” https://www.traveldatadaily.com/ shared with us his experiences as a frequent flyer and what he is expecting from loyalty programmes and why value is at the centre. During the discussion we look at 1.     The status quo for loyalty programmes - and what's wrong with this approach2.     How companies should follow their customers and collect data to drive new revenue opportunities3.     Leveraging  data to improve loyalty experiences4.     Role of revenue management and loyalty - How  they work together5.     The technology enabling leading businesses to do thisFor more visit travelmarket.lifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Saar Sharon, Head of Hotel Capital Markets for Colliers International shares his insight and experience working internationally across real estate and hospitality to address the challenges the industry is experiencing. We explore why hotels need real empathy today especially for recruitment, retention and delivering authentic experiences, what those experiences are and how to be considerate of inclusion and what constitutes equality. We cover:Market trends and why this is a unique timeFactors that may make or break hotelsWhy the hotel's identity is so importantHow hotels can take the right approach to authenticityColliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 63 countries, our 17,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. http://colliers.com/For the rest of the episodes and additional content http://travelmarket.life/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/