With an ambition to become a philosophy teacher, our next Memory Maker entered hospitality at 19 and didn’t look back. Simone Puorto carved out a career from being at front desk to general manager of a chain of boutique hotels now one of the foreleaders on metaverse, ai and automation. Bringing an edge of science fiction to his consultancy, Simone’s photographs and memories most certainly depict his character. A self-confessed music freak, he shares his love for Joy Division as a failed punk musician and his pilgrimage to visit the iconic spots of the band. Simone explains his disappointment at how advertising can override poignant issues in society.Simone also delves into his passion for robots on the trip of a lifetime to Japan where his two worlds of technology and buddhism collide. “We were visiting toy shops and buddhist temples. It was a bizarre experience, especially meeting a cyborg monk - imagine an android pope?!’ Here, Simone learnt firsthand the importance of the role of robots in society and the opportunities for hospitality. We travel to Barcelona for Simone’s souvenir - listen in to find out the significance of his hotel experience and the TV series LOST. In his Fawlty Towers moment, Simone explains how a photoshoot went up in flames the day before opening ‘We wanted more fire….[in the end]...everything was black, [we had to] black-spray paint everything’.Simone is a journalist, keynote speaker, published author, lecturer and consultant specialising in travel technology. During his 25-year career he has been a general manager at a boutique hotel and VP of global accounts for WHIP, a French-American web agency. In 2017 he founded Travel Singularity consultancy firm where he has advised many hotel groups and travel start-ups. He describes himself as a Metaverse Ambassador and Crypto Evangelist. He lives and works between Rome and Paris.Each episode we invite an industry professional to share 2 photographs and a treasured souvenir from their travels representing moments particularly important to them. Join us as we go on a journey through time to explore the significance of each.A Travel Market Life series, a Haynes MarComs production. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.haynesmarcoms.agency/travel-market-lifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Peter Hales, Managing Director, Michels & Taylor and Lionel Benjamin, Co-founder of AGO Hotels talk about their business, their priorities over the coming year and the role of technology.These interviews were recorded at The Annual Hotel Conference 2022 alongside Cristina Blaj, founder and CEO of Open Revenue Consulting https://www.openrevenueconsulting.com/A media collaboration as part of  2022 Hospitality Marketplace 4 episodes: 15 November : #REVENUE MAXIMIZATION, 5PM: https://lnkd.in/drmmamh816 November: #DISTRIBUTION, 5PM: https://lnkd.in/d5u5AYZN22 November: #DIRECT BOOKINGS, 5PM: https://lnkd.in/dTjkwXe723 November: #OPERATIONS AND SUSTAINABILITY : https://lnkd.in/drwbMdQJ For more episodes, visit https://www.haynesmarcoms.agency/travel-market-lifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Richard Metcalfe, CEO, Edgebaston Park Hotel and Stephen Harran, Operations Director, RBH Hospitality Management talk about their business, their priorities over the coming year and the role of technology.These interviews were recorded at The Annual Hotel Conference 2022 alongside Cristina Blaj, founder and CEO of Open Revenue Consulting https://www.openrevenueconsulting.com/A media collaboration as part of  2022 Hospitality Marketplace 4 episodes: 15 November : #REVENUE MAXIMIZATION, 5PM: https://lnkd.in/drmmamh8 16 November: #DISTRIBUTION, 5PM: https://lnkd.in/d5u5AYZN 22 November: #DIRECT BOOKINGS, 5PM: https://lnkd.in/dTjkwXe7 23 November: #OPERATIONS AND SUSTAINABILITY : https://lnkd.in/drwbMdQJ For more episodes, visit https://www.haynesmarcoms.agency/travel-market-lifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Michael Jones, Director of Revenue tells us how  Effective Hospitality Management emerged from the pandemic by building a business model for today's hospitality management.In this episode we get to understandHow management business models and service deliveries has changed to meet today's needsThe changing behaviours of guestsManaging staff, changing processes and engaging in technologyChanging the  distribution strategy Assessing new tech providers.With 150 years of senior management experience leading prestigious hospitality operations over the last 25 years, EHM introduces strong sales and revenue processes to ensure that the hotel business is well positioned in the market.  www.effectivehospitality.co.ukListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Exploring trends in the Spanish travel and hospitality market with Editor & Founder SmartTravel News. Juanda Núñez gives insights to the developments of technology and digitalisation and the initiatives businesses are investing in. Through the eyes of a Spanish trade media editor he shares what he has learnt are thekey challenges for hoteliers and wider travel industry, how media and industry engagement is changing - and why is more important than ever to think about the reader.Discover more at https://www.smarttravel.news/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

How has the London hotel market adapted in 2022 and what have been the positive signs for growth? What are the distribution strategies and the value of direct booking? Are their signs of corporate travel returning or is it still murky waters?Ryan Haynes, host of Travel Market Life, is joined by Joe Pettigrew, CCO of Hospitality Assets Management at Starwood Capital Group, Christopher Cooper, CCO of Cooper Consult, and Cristina Blaj CEO of Open Revenue Consulting. Travel Market Life by Haynes MarComs is proud to be a media partner of Hospitality Marketplace 2022 - #justpitchit. Save the dates of the event that will take place for 4 days: #revenuemaximisation - 15th November - https://www.linkedin.com/video/event/...#distribution - 16th November - https://www.linkedin.com/video/event/...#directbooking - 22nd November - https://www.linkedin.com/video/event/...#operations & #sustainability - 23rd November - https://www.linkedin.com/video/event/...Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

How to approach your tech stack buying decisions and get the most out of vendors. We're joined by Cristina Blaj, Founder and CEO of Open Revenue Consulting, a strategic tech consulting firm that empowers hotels with the most innovative technology and specialised consulting services connecting sustainable asset management with guest experience integrating revenue & marketing.In this episode we learn about the best way to explore new technologies and the hotel tech stack, as Cristina talks us through:- What to consider when procuring tech - The importance of digitalisation strategy- The key components to identify tech partners and solutions- How to have confidence in vendors- The disruptive technologies changing techDiscover more about Open Revenue Consulting. Travel Market Life by Haynes MarComs is proud to be a media partner of Hospitality Marketplace 2022 - #justpitchit. Save the dates of the event that will take place for 4 days: #revenuemaximisation - 15th November - https://www.linkedin.com/video/event/urn:li:ugcPost:6970661926787776512/#distribution - 16th November - https://www.linkedin.com/video/event/urn:li:ugcPost:6970661010684690432/#directbooking - 22nd November - https://www.linkedin.com/video/event/urn:li:ugcPost:6970662288978554880#operations & #sustainability - 23rd November - https://www.linkedin.com/video/event/urn:li:ugcPost:6970662712288645121/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

A man whose passions are quite clearly his family and hospitality, our next memory maker ditched a future in Computer Science for a life in hospitality and has never looked back. Fernando Vives spent his childhood obsessed with building computers, however a summer before heading to the States to study, he had a change of heart.With hotels very much in his blood, Fernando’s mother was a defining influence on his decision to head to university to study tourism and hospitality. “I knew I would never die of hunger if I worked in hospitality”. But he has continued to connect back to technology and science in his role. Fernando reflects on the learnings he received from his mother, and the importance of making travel time for his kids and wife: “If you get the kids used to different souvenirs, you’ll face a nightmare - it’s not like traveling for business and having time to shop for gifts. “ He explains the significance of a white hard hat.And, in Fernando’s Fawlty Towers moment he explains a moment where he almost fell hook line and sinker for a very expensive hoax involving the entire 9th floor, £100,000 and a Louis Vuitton bag. “We were so excited to have such spend at the hotel, all this revenue. Everything seemed perfect.”Now CCO, Fernando joined NH Hotel Group in 2014 as Senior Vice President Commercial Strategy & Pricing after occupying various positions at the Le Meridien, The Ritz, Hesperia, and Meliá Hotels International. An expert on revenue management, commercial practices and distribution with experience both in the urban and resort arena, in 2018 he was recognised as one of Europe’s Top 20 Extraordinary Minds and Commercial & Revenue Optimisation Leaders. Being a passionate hotelier, Fernando established the Master's Degree “Expert on Revenue Management “ at Universidad Rey Juan Carlos in Madrid, the most prestigious RM Official education in the Spanish language. He is also an associate professor at IE Business School on their MBA programs. He also co-founded the revenue management & distribution firm Xotels and is co-founder of The Cool Food Company, a successful F&B operatorFernando lives in Madrid, Spain with his wife and 2 kids.Each episode we invite an industry professional to share 2 photographs and a treasured souvenir from their travels representing moments particularly important to them. Join us as we go on a journey through time to explore the significance of each.A Travel Market Life series, a Haynes MarComs production. Hosted and sponsored by Atomize.  For more episodes and details of the series Photographs & Memories, visit https://www.haynesmarcoms.agency/travel-market-lifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Joined by Roope Kekalainen (CEO) and Jari-Jussi Viinikkala (CFO, the co-founders of Lygg present their vision for the future of regional aviation and plane travel.We discuss the changes that are happening in transport and logistics and why businesses need to be looking at alternative and emerging options to reduce waste. In this episode we explore:1.    The challenges for business travellers 2.    Alternative transport options post-pandemic3.    Regional travel4.    And achieving sustainability in aviationTo learn  more www.lygg.com For more visit Travel Market LifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

When war broke out in Lebanon in 1990 our next memory maker had to abandon her course in banking and moved to Abu Dhabi where she entered a hotel management programme. Mona Faraj recounts the time she took her team on an incentive trip to the desert in the middle of summer and unexpectedly got hit by floods - explaining why you should never curse her.As Mona prepares to fly with her dog Milo, she reflects on the changes in the industry and what got her to where she is today, “I’m one of the most privileged executives that ever worked in the ME region…the time invested in me was phenomenal.” She also shares the best memory of her life walking the desert as part of Women’s Heritage and the inspiration from people encouraging her. We hear the love she has of the Middle East and the business culture where nothing is impossible - “If you set your mind to something, you are able to achieve it.’Mona tells of her love of food, her father’s influence, and the two souvenirs she always returns home with. In Mona’s hilarious Fawlty Tower moment, the camel is causing chaos as the GM tries to outdo himself. “Camels don’t go up staircases, and cannot walk on marble”Mona is a true business activist; with a far-reaching industry network. Her entrepreneurial journey started in 2007 with the launch of her consultancy - Insight Out  - following a successful hotel career with Hilton and Rotana.Mona actively develops the industry in her role of Managing Director of HSMAI for the Middle East Region and is co-founder of ExploreTECH the first digital marketplace in the Middle East and Africa. Among her many accolades, Mona is a Market Analyst & Manager for Phocuswright.Each episode we invite an industry professional to share 2 photographs and a treasured souvenir from their travels representing moments particularly important to them. Join us as we go on a journey through time to explore the significance of each.A Travel Market Life series, a Haynes MarComs production. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.haynesmarcoms.agency/travel-market-lifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Josh Henegar the Corporate Revenue Director at 1859 Historic Hotels explains why word of mouth marketing is more important to revenues than it has ever been. With 10 hotels in three states, 1859 Historic Hotels is anchored in the history and traditions of its locations, celebrating and honoring the culture and community that makes each one unique.From its home office in Galveston, Texas, 1859 Historic Hotels provides a central foundation for hospitality and culinary teams spread across three states, as well as an important resource for preserving the history and traditions of each hotel.In this episode we explore how the group understands the guest experience and the way it uses guest feedback to maintain satisfaction, the importance of sentiment analysis and the tools that allow them to it effectively to continue delivering great guests experiences. Josh explains Why understanding the guest experience is so importantThe revenue factors involvedHow they use data and insightsThe tools they use   The key complaints from guests today For more of Season 2 Hoteliers Voice visit https://www.haynesmarcoms.agency/hoteliers-voice-seriesThanks to SHR for putting us in contact with Josh to learn about how Maverick CRM uses guest feedback and reviews through ReviewPro. This is an independent episode not sponsored. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we look at the important factors of hospitality today; the aspects that generate excitement and the role of digital services in delivering the ultimate experience. We’re joined by Don Bunnell, founder of the Swank Guide - a new travel curation/review platform across social media channels. They curate unusual, independent, and sustainable boutique hotel experiences.  Don has spent half his life overseas and has traveled to over 60 countries, He’s lived in Europe, China, and Australia – and is always looking for that perfect hotel. He’s also taken start-ups through both Y Combinator and TechStars, the world’s two most selective start-up accelerators. We cover: - The key factors of hospitality - The aspects of a property that really excite - The importance of digital services For more visit Travel Market LifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Our next memory maker dreamed of being in hospitality, persuading her father to send her to hotel school. Christine Tan takes us on her journey from an Island in West Malaysia to Switzerland, London, Los Angeles and Singapore joining UTELL fresh out of college to coordinate the switch of hotels to GDS. Her souvenir is a press cutting from this time, and she reflects on how things have changed since 1989.Christine always knew travel was important to her “I wanted to climb the highest mountain and swim the deepest sea before having kids.” She recounts her 4,000 metre ascent of Mount Kinabalu, a brutal climb passing over rough terrain, tackling steep elevations with no conversation as air became thinner, eventually arriving at a breathtaking sunrise. “If you ask me to do it again, I’d take the helicopter”. From here she tells about an oceanic Island  and her joy to swim with sharks in the Philippines as she witnessed the transformation of this small town.Christine shares her Fawlty Towers story about a guest suffering severe jet lag.Born in Malaysia Christine left home at 17 to study in Switzerland and London and ended up living all over Europe and the USA; eventually returning to Asia 20 years later. She juggles her career with motherhood, having had her daughter late in life. She is passionate about the arts, and the hospitality industry.A big foodie Christine will travel long distances to experience different cuisines. Her family loves the ocean and snow so they spend most of their vacations diving off remote islands or skiing in Japan and USA.Until recently, Christine served as Managing Director for Asia Pacific at D-EDGE. She has over 30 years of leadership experience including Trust International, ANA Hotels, Pegasus Solutions, and her own consulting company.Each episode we invite an industry professional to share 2 photographs and a treasured souvenir from their travels representing moments particularly important to them. Join us as we go on a journey through time to explore the significance of each.A Travel Market Life series, a Haynes MarComs production. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.haynesmarcoms.agency/travel-market-lifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Amanda Du, Head of eCommerce from Penta Hotels joins us to explain how they reimagined the customer journey to get the digital experience right.  Since 1971 Penta has combined style, substance and comfort with over 20 hotels across Europe and Asia. Amanda applied her learnings and digitalisation frameworks to develop the digital infrastructure and utilisation of the CRM. With over a decade of international hotel experience  across china, Singapore, Malaysia and now in Germany, she explains how she lead the digital transformation project. We cover;1.    Developing the strategy and the essential building blocks to achieving success with her ABCD framework2.    Assessing and understanding the guest digital experiences to develop the new digital journey3.    Addressing the customer journey internally and working with partners4.    Providing an omnichannel experience, and why this is necessary?5.    How to understand user experiences and guest sentiment 6.    Selecting your tech partnersDiscover the rest of the Hoteliers' Voice series through the Travel Market Life podcast on all the major podcast channels and hear the other 10 episodes. Alternatively, visit https://www.haynesmarcoms.agency/travel-market-life-podcast/episode/78325e8f/hoteliers-voice-s2e8-nh-hotel-group-revising-the-distribution-culture-ihtf-2022-specialListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Social distancing, contactless technologies, new guest expectations and digitalisation - how much is it influencing the use of space in hospitality? Todd Lundgren, Principal at CRTKL talks about hotel design, the evolution of hospitality environments and the role of technologyTodd shares with us the key developments worldwide to explain what we can expect from hotel buildings over the next few years;1.    The projects  being undertaken2.    The trends in new developments influencing design3.    Changing use of space4.    Generating greater ROI and attracting new audiences5.    Role of technology in design6.    Innovations occurring in the marketDiscover more from CRTKL perspectives on hospitality living environments in its latest publication Forecast 2022.Discover all our series, including Photographs and Memories, and Hoteliers' Voice Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

John Hubbs-Hurrell, Head of The Advantage Global Network joins us to talk about how accommodation supply is massively adapting to new demands with Travel Agents and TMCs at the front of this trend. Growth in demand of booking with travel agents is changing the dynamics of travel retail – what does this shift mean for the industry and packaging hotel product? In particular we look at the wider consideration of accommodation from just hotels and why ROI is essential for corporate travel today. We also discuss the importance of protected travel bookings, the new packaging requirements and how this provides the opportunity for TMCs to truly rebrand. We discuss1.     The trends in demand and client sentiment2.     Customer value and total trip management, and the importance of hotel ancillaries3.     Giving the right traveller experience4.     Move from static rate codes to dynamic rates The Advantage Global Network connects corporate clients to travel management experts around the world. Its network of TMCs employs over 30,000 people in over 80 countries. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Born in Holland, our memory maker soon saw that the world was a great opportunity, offering the flexibility to come and go while learning about new cultures and places. Travel, early on, was part of her DNA. Kristie Goshow recalls her time on Zandvoort Beach collecting bottles where she met her lifelong friend, connecting across languages.See her photos in episode artwork, or click here: Kristie reflects on how travel gives a thirst for knowledge and curiosity; “If one can be exposed to new places, or see people go and come back - it takes away any fear of leaving your safety zone.” From graduating as a mature student in 1997, to spending 9 years living and working in Dubai, Kristie was keen to make the most of it “Life’s too short, you got to make sure you have fun in everything you do.”She looks at the travel that gave her the key landmarks in her life, and fondly remembers the importance of her filofax, red mini cooper and her piece of the Berlin wall. In Kristie’s Fawlty Towers moment, find out why the bathroom curtain’s came to her aid in a roadside truck drivers’ B&B. Kristie lives in Orange County, California, with her husband and two children. She started her career working with Scandinavian Airlines and Virgin Atlantic before moving into hospitality. She has worked for hotel brands including Le Meridien, Jumeirah and Viceroy Hotel Group and Preferred Hotels & Resorts. During her 9-year stint in the Middle East she exercised her entrepreneurial passions in launching Table4MeKristie is recognized by HSMAI as one of the top 25 extraordinary minds, and is currently the Chief Commercial Officer with KSL Resorts.  Kristie serves as a member of the HTNG Executive Leadership Group, and AHLA’s ForWard Advisory Committee, where it is her mission to advance women in hospitality. Each episode we invite an industry professional to share 2 photographs and a treasured souvenir from their travels representing moments particularly important to them. Join us as we go on a journey through time to explore the significance of each. A Travel Market Life series, a Haynes MarComs production. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.haynesmarcoms.agency/travel-market-lifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we’re joining by  Eric Hallerberg, VP EMEA Sales, Oracle Hospitality who presented at IHTF looking at ways to develop a full tech stack and framework in a modern hotel. He talks about the hospitality value chain the the importance of focusing on the common customer. During this chat we coverApproach to thinking of the guest experience and journeyThe important factors to developing the tech frameworkHow  the tech stack for hotels changedOracle's approach to  distribution specifically adapting and evolving in the coming few yearsCheck out other episodes from IHTF 2022 through podcast channels Google, Deezer, Apple and Spotify, or visit our page for more info https://www.haynesmarcoms.agency/travel-market-lifeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Exploring the world of coach travel and the luxury offering. We speak with VP Marketing and PR, Florencia Cirigliano of Red Coach  about  how to identify a new opportunity in the travel sector and the technology adapting the experience. Argentina's coach sector inspired Florencia to apply the model to the USA, going one step further she established  a high-end, affordable express motorcoach service in 2010. She talks us through how the transport sector is diversifying and the benefits of entering the market with a defined and unique proposition. Florencia explains the importance of knowing your audience and making the entire experience seamless.We cover - Rising costs and inflation,  - The makeup of the US coach market, - Challenges with an outdated sector tech stack, - Integrating technology and making it more friendly for the customers, - Evolving the booking engine ...and why they look to the airline industry for inspiration. About RedCoach Founded in 2010, RedCoach is a high-end, affordable express motorcoach that has been servicing Florida for more than a decade. Today, RedCoach is one of the most trusted luxury transportation offerings for business and leisure travelers alike, with daily routes throughout Florida and Texas. Equipped with the latest technology, RedCoach provides travelers with a truly unique motorcoach experience with its fleet of luxury vehicles that offer the utmost safety for its passengers. Fitted with 26, 38 and 56 seats, RedCoach offers spacious seating that reclines up to 140 degrees. Since its inception, RedCoach has transported more than a million passengers, and it continues to add new routes to fulfill its mission of providing an affordable, luxurious and safe travel experience for its customers. RedCoach is committed to offering travelers a level of quality and service that is the new standard in the industry. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Na’ím Anís Paymán, Chief Revolutionary of the Paymán Club explains the trends its seeing in hotels and holiday rentals and the differences he has learnt in managing the two accommodation types,Payman Club is a provider of hotels and short-term accommodation with 9 hotels and over 100 short term properties. Paymán has developed Zeevou a powerful PMS and Channel Manager for serviced apartment providers and hotels that enables everyone to grow direct bookings. An automation hub for hospitality providers.In this episode we discussThe opportunities and challenges of opening hotels during/after CovidTrends around bookings in the UK (holiday rental vs hotels)Similarities between hotels and holiday rental management todayDigital and remote guest servicesTech stack to manage your hotels vs holiday rentalsStaffing at hotelsDeveloping a product roadmapZeevou has won the Most Innovative New Hospitality Technology award at the Innovation & Excellence Awards 2020, the Best Channel Manager award at Shortyz 2020, The Best Hospitality Management Automation Platform 2020, and even picked up VRMB’s Keystone Awards 2021 as Best Small- to Mid-Sized RPMS.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Digitalisation of the guest experience and building the guest journey was a common theme, covering guest communication, guest services and payment processing. In this episode we here from Dado Ljumanovic, Group Director, Digital Media & CRM, SIRCLE COLLECTION  - who presented on the future of CRM and  talks about how he leads an inhouse team to capitalise on guest insights and the importance of sharing stories with other hoteliers. Tim Butterworth, Crave, explains how hoteliers have removed paper from rooms and why QR codes are not necessarily the answer for providing guest services and driving additional revenue. We also cover why hardware is making a return. And Juan Jose Llorente from Adyen – an integrated payment solutions – makes his debut visit to IHTF and tells me why forgetting the payment is the best experience. /… Listen to interviews with NH Hotels Accor, Melia, Falkensteiner Resorts and The Set Collection in the IHTF Outtakes and the Hoteliers’  Voice series to hear other hoteliers talking about their strategies. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Transformation is about what the company wants to be, in this episode we look at how to bring change. We’ll be looking at the hotel metaverse and how 3D tours are proving real digital connection with bookers through digital twins of hotel properties and conference centres But first. Tess Mattisson, Former Head Of Ecommerce & Digital Customer Development, Scandic Hotels and now CEO of Zaplox addresses consumer strategies, I asked her, what advice would she give to bringing new strategies to a hotel group and getting buy-in from senior management and investors. Listen to interviews with NH Hotels Accor, Melia, Falkensteiner Hotels & Resorts, Sircle Collection and The Set Collection in the IHTF Outtakes and the Hoteliers’  Voice series to hear other hoteliers talking about their strategies. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

From multi to omnichannel, the industry has had to look at how it can really provide an experience for every guest.Sabrina Regner, Director of Guest Engagement & Reservations Management, Falkensteiner Hotels & Resorts, addresses guest communication, artificial intelligence and robotic process automation, helping demystify and simply the approach for hotels. And Carsten Wernet, Chief Executive at SIHOT, presented with Worldline talking about the role of omnichannel payments for guest and explains how the expectation has massively shifted over the past couple of years. Listen to interviews with NH Hotels Accor, Melia, Sircle Collection and The Set Collection in the IHTF Outtakes and the Hoteliers’  Voice series to hear other hoteliers talking about their strategies. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode , I speak to the panelists l addressing the role of OTAs, Robin Stangroom-  VP of Revenue, Reservations & Distribution of The Set Collection, and Jon Siberry – Group Revenue Manager at Sarova. We also hear from Marcel Stiller, Dir of business dev at Cendyn about some of the learnings from the conference floor.  Among the tools used by Strangroom and Siberry include Cendyn, P3, Synxis, Fornova, Optimand and OTA InsightListen to interviews with NH Hotels Accor, Melia, Falkensteiner Resorts and Sircle Collection in the IHTF Outtakes and the Hoteliers’  Voice series to hear other hoteliers talking about their strategies. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

During IHTF Marketing and Distribution programme stream, I hosted a fireside with Janneke Messiaen, VP Commercial Systems & B2B Digital for NH Hotel Group to discuss the new model of distribution and distribution processing. She explains why they moved to a concentrated distribution model and how she worked with her team to address challenges to devise the strategies that support growth.We look at Building the team’s commercial culture around today’s market demandsEncouraging your team to stay on top of the gameMoving to a concentrated distribution modelAddressing the challenges with Group bookingsThe new age of B2B (direct) customers Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Tomeu Fiol, Global Hotels Technologies Director, Melia Hotels International speaks to us about the value of IHTF and the focus of tech strategies at the group and how they are deploying AI. This year’s IHTF is an opportunity for the industry to come together in person, following two years of challenges and ongoing economic and social impacts across the world – the industry is now hampering down on new strategies that consider sustainability, productivity and performance, automation, guest experience and digitalisation.Among the speakers lined up across the two day – two steam programme include Head of eCommerce from Scandic Hotels, Global Senior Director of Industry Partnerships at BWH Hotel Group, Pestana Hotel Groups CIO, Director of Future Business from Nordic Choice, and VP Commericial of NH Hotel. There’s a large number of sponsors also attending including the likes of Assa abloy, fornova, HRS, SIHOT, Oracle Hospitality, Duetto, Ideas, Sabre and Oaky. Two programme streams guide the event one looking at Tech and operations, exploring subjects including guest technologies, payments, security, sustainability, and contactless. The Distribution and marketing stream will look at the customer journey, future of retailing, OTAs, revenue strategies, the cRM, and guest experience. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Welcome to the pre-event chat for IHTF 2022 where we with Accor's Global Procurement director Guest technology, energy, CAPEX  and IHTF sponsor, CEO of Dan Magi, Daniel Lister about the focus of technology buying.  April's hosted 121 buyer event in Madrid will explore hotel retailing, digital experiences, tech application and tech evolution.  Watch out for upcoming episodes recorded at the event, where Haynes MarComs is Media Partner and I will be chairing the Marketing & Distribution stream. Hosting the Technology and Operations stream is Ted Horner, owner of eHorner & Associates.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

A growing hotel brand, family-run, expanding globally - a portfolio going through changes. Over the past two years, The Red Carnation Hotel Collection has reviewed its operations, centralised its team and addressed its digital strategy. Suzie Thompson, VP Commercial  explains how they brought sweeping changes to have a unified market approach. This multi-award winning hotel brand launched a whole set of new websites, opened new properties and reworked its sales framework. Suzie talks about creating a commercial team, digitalising global teams, working with partners, enhancing brand delivery, and optimising the guest experience. Key Points-     Restructuring the brand with a centralised strategy-     Unifying the brand approach in sales and marketing-     Evolving the guest experience and digital guest journey-      Selecting technology partnersThe Red Carnation Hotel Collection received Travolution Award for  ‘Best For Staying” 2021 as a result of the new website design and functionality, Travel Website of the Year from The Good Web Guide 2021, and named by Travel & Leisure World’s Best Awards 2021 as ‘number 3 best hotel brand in the world’.It works with partners including Matter of Form, Synxis, Salesforce, and Selfbook.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

How do you run two hospitality brands 100% remotely? Tyan MarCink Hammond explains how she has adopted complete digital management of her two brands Branson Family Retreats and Missouri Haus. We learn the tools that she uses to manage 55 rooms across 13 sites - what hotels can learn from vacation rental. Tyann has hosted over 20,000 guests since 2007 with the growing portfolio of award-winning properties. The tech stack is at the forefront of the guest experience and communications with a digital guidebook, a 14 point pre-arrival communication workflow, and remote property management tools.Key points include1.     How to target and manage your most valuable guest demographic2.     Making a memorable experience - the importance of the digital guest journey3.     How remote IoT technology can manage properties?4.     What makes a holiday rental property Tyann is also host of the podcast The Guest Cast, and the Queen of Guest Experience with TouchStay.Airbnb profileMissouri Haus and Branson Family Retreats direct sites My podcast The Guest CastListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

How do you staff a seasonal hotel and make it run as efficiently as possible? Georg Gaag, Manager of myNext Hotels Hostels Apartments gives us some ideas for how we can truey digitalise aspects of operations, training and recruitment to reduce pressures and costs. Key points include:Challenges of running a seasonal hotelDigitally managing staffing, training and onboardingImproving processes with automationSelling more with automationThe tech stack includes Application Tracking System, Video training, Virtual training environments, Mews, Bookboost, PACE RMS, HOTAs, Project Space TimeListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak to fellow podcaster Kristian Lupinski - the host of The Hoteliers podcast - and event lead of I Meet Hotel, to discuss the role of events in sales and procurement in hospitality technology. I Meet Hotel is a global industry event connecting hoteliers to the future of hospitality providing audiences with the keys to higher revenue and a customer loyalty approach through insightful conferences.In this episode we discussThe value and expectation of inperson events today for buyers and sellersThe role of collaboration in B2B salesWhy  education is so important nowAnd measuring impact and engagement across all marketing, event and sales initiatives. Kristian also runs Hospitality Partnerships @ Bidroom Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

How do you maintain the human-touch in high-end luxury hospitality with digital tools? Sotiris Kopatsaris, CEO  & founder Future Hotels and MD, Carpe Diem Santorini explains how technology helps staff to create the magic and authenticity to provide individual experiences to every hotel client protecting experiences that are not disrupted but augmented by technology.Key points include:Evaluating the digital performance of a hotelDeveloping a digitalisation benchmarkTools  in the tech stack for a high-end luxury hotelIdentifying  core tech partnersUndertaking a sustainability journeyThe tech stack includes MEWS, Siteminder, Atomize, Oaky, The Hotels Network, Juyo Hotel AnalyticsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

With a full renovation taking the place the the need to look at guest experiences and staff resourcing differently, the CIO of RBH Management, Vibhu Gaind decided to take the opportunity to rework the techstack in one London hotel. With drastic change in hotel product and guest expectation, he was keen to Make the contact with the guest more meaningful and less transaction based. Vibhu explains where he took inspiration and the decisions on the solutions that said goodbye to the traditional lobby to make way for a more vibrant entrance hub.Key points include:Identifying key operational changes necessaryPoignant factors within digitalising the guest journey Implementing cultural change, staff resourcing and employee perspectiveSelecting the right tech partnersThe tech stack includes Microsoft, Azure, 365 environments, HotstatsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we explore the commercialisation of wellness and sustainability and why it is now a hot commodity for hotels. Speaking to Celine Vadam, CEO of Wei think, we look at the impact of wellness, the environment and delivering innovation.Guiding us through the principals of wellness, Celine explains how to translate ideas into unique viable projects, bridging the gap between commercial concepts and design vision. ​During the next 24 minutes understand: Why wellness a hot commodity for hotels. What  they are doing right and wrongThe factors a wellness hotel should be considering todayWhen a hotel is successful at implementing wellnessMeasuring wellness and its impactThe technologies or systems provide support in delivering wellness campaigns Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Scrapping an existing tech infrastructure is no easy feat, but Liutauras Vaitkevicius (LV),  Managing Director, Zetter Hotels, explains how he overhauled the tech stack and is using data intelligence, working with his team, to optimise performance.  LV tells us how they crafted the new experiences at its 3 centrally-located properties in London. Key points include: How to approach overhauling the hotel tech stack Identifying the core objectives and technology partnerThe ingredients that make up the Zetter stackUsing data to optimise value from guestsEngaging the teamChanging trends in revenue managementThe techstack includes: Apaleo, LightSpeed Commerce, HotelREZ Hotels & Resorts, Siteminder, Up Hotel Agency, GuestRevu, Foresight, Flexkeeping, Xero, PACE, OTA Insight and STR Report.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Vicente Castillo, Project Manager at Zeus to talk about smart visual data. We explore a recent visual dashboard installed at hotel resort, Vivood and what that has enabled the luxury resort to achieve for its guests and its staff.Vicente talks through the importance of focusing on people before implementing data strategies to understand how it can help them make better decisions and be more agile and productive.We discuss how to best utilise data, the human psychology of data and the importance of recognising the laws of data.  For more details on the partnership with Zeus, Vivood and SIHOT check out this article on HostelTurListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

This is a story of data and business intelligence, and how and where hotels can gather data to underpin the revenue strategy. Paolo Dona, CIO of StayCity Group explains the importance of data and business intelligence within its tech stack to gain essential insights to establish the revenue strategy and identify the most valuable guests.Key points include:Adapting to changes in booking behaviour as the market shifts from business to leisure. Reinventing the booking strategy by moving away from aggregatorsDeveloping the guest experience and how StayCity Group is implementing hyper-personalisation and optimising upsellingBuilding a data strategy and culture and the role of the Customer Data Platform Key criteria in the procurement process, and the importance of connectivityStayCity Group uses Oracle Opera and works with HotelRes.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Ryan speaks to Zana Devine, a specialist in delivery high quality training in hospitality servicing, guest concierge and team management. In this episode we confront the challenges in hospitality servicing of guests amid gaping shortages of talent and workforce. With over 25 years of expertise in the hospitality industry Zana has worked with leading brands including Hilton, Intercontinental Hotels & Resorts, Four Seasons Hotels & Resorts, Fig & Olive, to name a few.  We look at the challenges managers face, the role of being a leader in a challenging market, the role of technology and delivering quality hospitality experience. Žana Devine Hospitality is a premium global training and coaching provider specialising in serving the hospitality industry. Dedicated to equipping, inspiring and assembling excellent hospitality teams with a focus on ensuring your team, services and process are exceptionally healthy and ready to give guests the superior experience they deserve!Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode Ryan Haynes and Flavio Amiel discuss the core metrics to review within SEO. What and why a Competitor Audit - review how competitors are positioned and identify keywords and opportunities. What is On-page optimisation and how to improve the websiteWhat is Off-site optimisation and how to improve the referrals and backlinksAnd how to build your SEO Strategy - considering the long term and quick wins. Discover more about Haynes MarComs marketing support https://www.haynesmarcoms.agency/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Manage damage control in a crisis. How to prepare for the worst and respond to situations.Sam and Ryan talk through how to respond to a consumer and a corporate crisis, from accidents to natural events, security threats, fraud and corporate buyouts. The tips to help you prepare and be in control.We cover topics including accidents, floods, terrorism, fraud, product failure, change in corporate control.Our quick tips:Assess the situationFind the factsSet up a press office to communicate up-to-date information to the mediaSet up a customer call centre for concerned customers and/or friends/relativesManage social media Have a ready prepared Crisis Management protocol in place, a document that can be accessed by all relevant staff, with contact details and guidance on what to do and who is responsible for each areaListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Keeping on top of accreditations; sustainability, accessibility, risk, safety and Covid-19. How hotels can keep on top of their obligations. We speak to David Atkins from Sanderson Phillips about preparing for audits, looking at what goes into a safety audit and how can a business achieve C-19 Accreditation. We also explore accessibility and the core challenges experienced by the travel sector, Sustainability and how to manage your supply chain to ensure they commit to your core sustainability values and promises.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Our next guest was mesmerised by the hotel sector while working as a public affairs political consultant in Hawaii. He soon became immersed in the travel and hospitality sector – setting up his own specialist PR agency 20 years ago. In this episode, our memory maker speaks fondly of family road trips as a kid, his first international travel, and his love for the familiar. Michael Frenkel has worked for and supported diverse travel and hospitality enterprises such as Howard Johnson International, Days Inn, Preferred Hotels & Resorts, and Thayer Ventures, and is currently Entrepreneur in Residence at the Pillsbury Institute for Hospitality Entrepreneurship at the Cornell Hotel School.  He shares his memories of pre-travel planning before the internet, his first visit to Asia where he discovered the huge cultural differences. He speaks openly about the pull and tug between travel disruption and rootedness; “You need to remove preconceptions, see the world fresh, have an open mind in a very board way and experience things that change your perspective and keep it constantly changing.” Listen in as he tells us of the time that he sat in Winston Churchill’s war time chair. Our Memory Makers choose three photographs and a treasured souvenir of places or people from their travels. The four represent moments of particular importance to them, whether personally or professionally. They take us on a journey, reflecting on the significance of a specific moment in time, the sentiment of the period, and what was going on in the world around us.  Produced by Travel Market Life, a Haynes MarComs series. Hosted and sponsored by Atomize.  For more episodes and details of the series Photographs & Memories, visit https://www.haynesmarcoms.agency/travel-market-life-podcastListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Ryan is joined by Andy Headington from Adido to delve into Customer Acquisition Cost.  They cover what to do about it and how you can implement changes to your business that will make justifying and getting more budget easier to do now and in the futureThey discuss this because the days of digital marketing being the cheap alternative have near-vanished; channels have been tried, tested and optimised - with well-rehearsed formulas that can boost the prospects of companies.Today, digital marketing needs to be considered and thought through to ensure each channel contributes to the core commercial goals. More than ever, companies need to be monitoring their Customer Acquisition Cost (CAC), breaking this down throughout the sales funnel and tracking the customer journey to understand the value each interaction contributes to your sales process.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In our talkng heads Industry Rundown, Sam Marsh and Ryan Haynes look at how you can engage with seasonality when struggling to market your business, giving you the tips of when to prepare your campaigns to hit key dates and festive seasons. And, we also discuss budget season and how to prepare your marketing budgets. Listen in.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Our next guest was inspired as a kid by his relatives in Switzerland working in hospitality, where on becoming an adult chose to go to hotel school - and readily admits “hospitality is a really hard business”. This episode, our memory maker saw the maiden voyage and final flight of  Concord in NYC and London, as he hovered between two continents having been born in the US by European parents.Peter Gerstle has worked in travel with IHG, EasyJet, Pegasus and Coillinsons. He shares his memories of being a transatlantic child passing through Iceland regularly and the lessons he’s learnt from travelling “It all tends to work out.” He swears by his approach to travel - “May all your wishes come true bar one, to always have something to strive for and look forward to. On everyone's bucket list you should never see everything.”Listen to Peter Gerstle’s stories and how a cake came to end up at Everest base camp and why for him it’s important to take your travels back home through a souvenir to extend the memory. . Our Memory Makers choose three photographs and a treasured souvenir of places or people from their travels. The four represent moments of particular importance to them, whether personally or professionally. They take us on a journey, reflecting on the significance of a specific moment in time, the sentiment of the period, and what was going on in the world around us. Produced by Travel Market Life, a Haynes MarComs series. Hosted and sponsored by Atomize. https://atomize.com/blog/For more episodes and details of the series Photographs & Memories, visit https://www.haynesmarcoms.agency/photographs-and-memoriesListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode Ryan Haynes discusses with Flavio Amiel SEO Audits and what to look for when addressing your SEO and content strategy. As part of a mini-SEO series, the pair will look at search optimisation and visibility, in part one we look at Haynes MarComs 57-point checklist and the aspects of search, web and content that this looks at. We discuss why an SEO Audit is important and how to go about doing it, and the outcomes to expect.  Plus we run through some of the core KPIs for SEO:Search visibility - positionKeyword attributionTraffic generationDomain AuthorityExternal links/referralsInternal customer journeyGlance competitor’s strategiesTo request an Expre-SEO, or to enquire further for an audit, get in touch https://www.haynesmarcoms.agency/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

A graduate of the Glion Institute of Switzerland, he holds the Glion spirit with pride. Our next memory maker started life, following a two-year stint with Accor, as a young entrepreneur forming Forte Holding before co-founding the Utopian Hotel Collection. He grew up in Beirut, studied in Switzerland and lives in London. Listen to Ronald Homsy’s hilarious experience of staying with an Airbnb landlord who disappeared for 48 hours and the moments that he has had a profound reflection on his life. Our Memory Makers choose three photographs and a treasured souvenir of places or people from their travels. The four represent moments of particular importance to them, whether personally or professionally. They take us on a journey, reflecting on the significance of a specific moment in time, the sentiment of the period, and what was going on in the world around us. Produced by Travel Market Life, a Haynes MarComs series. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.haynesmarcoms.agency/photographs-and-memoriesListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Membership programmes are getting an overhaul, and for our next guest he sees the opportunity in subscription loyalty-programmes for the hospitality. In this episode @Ryan Beachum talks aboutHow timeshare changedThe opportunity of hospitality membership clubsHow will the commerce experience changeAnd, the role of blockchain in paymentsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/