Over the last couple of weeks I’ve had a few experiences where I’ve had to practice resilience. I wanted to share this with you and talk about the importance of practising resilience because as leaders this is something we will have to manage time and time again. Today I’m talking about how hard it can be when conflict arises unexpectedly and ways you can keep your cool, take a breath and manage the situation as best you can. I share how resilience takes work, time and energy and something we have to continually practice. I talk about knowing when to separate the head and heart because not all conversations will be good ones, and how we can best manage our emotions. And I share the importance of showing up and not hiding away, even when we feel we want to. “The higher you climb the more of this you’ll have to manage.” Tara Humphrey   This week on The Business of Healthcare: The importance of practising resilience. The difficulties when conflict appears unexpectedly. Ways to stop negative energy flowing into your next meeting. Knowing when to separate head and heart. How to manage your emotions. The importance of showing up and not hiding away.  Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.  Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Wayne Middleton is the CEO of Luto, a company that specialises in producing user friendly communications that are tested with real people. Luto is a unique company that write and design their communications and provide extensive marketing research on them. Wayne joins me today to share insights of his company Luto. How they adapted and evolved when Coronavirus first hit to keep working, but also the positive changes they have made. Wayne tells us what makes good and bad communications, and ways you simply test and research your own communications. And he shares how the business always looks for ways to stay innovative and be disruptive in the market.   “It’s easy to get comfortable in your surroundings, but actually while a move was disruptive, it has made some really positive changes for the business.” Wayne Middleton   This week on The Business of Healthcare: Who Luto are and what they do. The importance of clear and simple communication. How Luto have adapted because of Coronavirus. What makes a user friendly communication. The difference between good and bad communications. Ways for you to test your messages. The roles at Luto that support the business.   Connect with Wayne Middleton: Wayne on LinkedIn Luto on Twitter Luto on LinkedIn Luto Website   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

As a national lockdown was announced over the weekend, this episode takes a look at the value of how we can use what we learnt in the first lockdown and apply those lessons again. An after-action review can be helpful to understand how we managed our communications, managed the transition from office to home working, managed demand and capacity and how we executed on business continuity plans. Today I’m sharing why it’s important to glance back over crucial lessons learnt. I talk about the importance of managing your energy because, as leaders, we need to be able to look after ourselves in order to look after others. I share insight from past podcast guests and how they adapted during the first lockdown. And I talk about how we don’t need to have super powers and that sometimes just turning up and doing the job you are amazing at is enough.   “It’s nerve-wracking constantly leading a business in such uncertain times.” Tara Humphrey   This week on The Business of Healthcare: The importance of an after-action review. Why you should look back before going forward. How to manage your energy as a leader. Previous podcast episodes with practical advice to make the most of your day. The importance of your coach or mentor. Remembering to do the things that top you up with energy. Looking after yourself so you can look after others.   Key Resources #71: Lifted – Transforming Care at Home with Rachael Crook #41: How to get the most from your day in difficult times with Katy Murray #44: Making the Most of What you Already Have   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Shermeena Rabbi is a speech and language therapist and is the Founder and CEO of Unlocking Language. Unlocking Language provides speech therapy to children and adults, and due to Covid they are now working internationally and online.   Shermeena joins me today to discuss her perception around private business and NHS business. We discuss innovation and Shermeena’s dream of brining artificial intelligence into the world of speech and language. She gives some simple practical tips on how to speak heroically online. We talk about the power of speaking slowly, leadership and how sometimes being a CEO can be lonely. And Shermeena shares with us what collaboration between Unlocking Language and the NHS could look like.   “I went into speech therapy because I am a firm believer in communication being a basic human right.” Shermeena Rabbi   This week on The Business of Healthcare: Perceptions of Private Business vs NHS Business. How there may be a role for artificial intelligence in the future. Practical tops on how to speak heroically online. The power of speaking slowly. Leadership and being a CEO. The importance of having a coach and a mastermind group. What collaboration with the NHS could look like.   Connect with Shermeena Rabbi on: Shermeena Rabbi on LinkedIn Unlocking Language on Twitter Unlocking Language Website   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Making goals for your work and home life can help give you direction of where you want to go. I’ve always made 12 month goals, but recently I’ve been able to plan further ahead and see the vision of my business for the next 3 years. Today I’m sharing why it’s important to make goals, but also why it’s important to remind yourself of your goals as you go, and to go back and review what you have achieved. I talk about how sometimes when you put the hard work in, you won’t see the fruits of your labour until a few months time, but it will be worth it. I share how it’s important to find the right pace to keep momentum yet maintain it. And finally I talk about the importance of a 3 year vivid vision.   “We’ve always planned for a 12 month cycle and it has worked for us – now it’s – what do the next 3 years look like? And I’m really excited, I’m really motivated.” Tara Humphrey   This week on The Business of Healthcare: Why it’s important to make goals. The importance of reminding yourself of your goals. Looking back and reviewing what you have achieved. Put the hard work in now, but be patient. How to find the right pace you are able to maintain. Sharing your goals to create accountability. The importance of a 3 year vivid vision.   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

The Business of Healthcare Podcast in Partnership with Lantum Lantum is a workforce management software where you can schedule your workforce, find extra staff near you and shrink your admin load - all in one place. Used by 3063 practices and clinics across the country, Lantum is the tool that gives you transparency over your staffing and more efficiency in the way you manage it. This week on The Business of Healthcare: I had the amazing pleasure of talking to Dr Ishani Patel, Katerina Pascoulis and Jamie Griffin on the podcast today to delve deeper into the world of Lantum. This is the second time Lantum have joined me on the Business of Healthcare Podcast and I’m excited to take you further behind the scenes. We talk about whether, for Ishani, the business still feels like hers as it has been growing rapidly and internationally. Kat shares how she learns to understands the needs of the clients. Jamie tells us about how they have adapted because of Coronavirus, and the changes they made to their platform and services to provide more digital solutions. And we talk about how they promote their services to ensure the message and heart of the company doesn’t get lost.   “We’ve spent a lot of time talking to our Locums to make sure they are ok. To make sure they are safe and to understand how we can support them as best we can.” Dr Ishani Patel   This week on The Business of Healthcare: How the business feels to Ishani as it grows. Understanding the needs of the clients. How Lantum have adapted due to Covid-19. The changes Lantum have made to their services. How Lantum promote their services. Why it’s important to understand the problem before offering a solution.   Discover Lantum and the team Lantum website Lantum on Twitter Lantum on LinkedIn Dr Ishani Patel on Twitter Dr Ishani Patel on LinkedIn   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

I’m a big believer in making time for professional development. Continually learning and growing will help you be the best you can. It can be hard to find the time when the day job is so busy, which is why I wanted to share the ways I put time aside to read, listen and learn. Today I’m sharing how I am an audio learner and love to listen to build my knowledge. I talk about the areas I read about – both healthcare industry insights and the principles of how to build a business. I talk about how I manage my time to ensure I regularly make time to learn. And I give my top tips on note taking, something I’ve learnt to do over the years that saves me loads of time.   “In order to deliver our roles to the best of our ability, we need to invest in our professional development, industry development and insights and policies.” Tara Humphrey   This week on The Business of Healthcare: What I listen to, to build my knowledge. The areas I learn about. How to best capture your learnings. Books that inspire me and I couldn’t do without. How I manage my time to fit in professional development. My top tips on note taking.   Resources How to use Asana video   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Karen Middleton is the CEO of the Chartered Society of Physiotherapy. She was Chief Professions Officer at NHS England and Department of Health between 2007 and 2014. She then joined the CSP in 2014 and has been a regular commentator on health policy. I wanted to ask Karen on the podcast because of her honesty. She issued an apology to the organisation for a slow response to Black Lives Matter.   Karen joins me today to talk about the impact of saying nothing and the impact of the fear of getting it wrong. Karen has been leading at a very difficult time and she talks about how it feels to lead during two crises. She talks about what life is like as a CEO and how she balances and manages the pressure. She shares the vital lessons she has learnt about herself during Covid-19. And she tells us about the importance of integrity, values and admitting when you don’t know something.   “I realised I was frightened of saying the wrong thing. Of getting the language wrong, of not getting the right tone. It made me look internally at myself. What do I believe in? What does matter? And what do I stand for?” Karen Middleton   This week on The Business of Healthcare: The impact of saying nothing. The impact of the fear of getting it wrong. How to lead during two crises. Life as a CEO. Balancing and managing the pressure of being a CEO. What Karen has learnt about herself during Covid-19. The importance of integrity and values.   Connect with Karen Middleton on: Karen on Twitter Chartered Society of Physiotherapy Website   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Today I’m sharing my experiences of when Imposter Syndrome rears its ugly head – because it happens to me too. I share the times where it has been at it’s worst for me: when I launched the Business of Healthcare Scholarship, when I meet people who inspire me and sometimes just when I’m walking on my own. But there are many things that I do to keep those voices at bay that I share with you today. I also share the very exciting news that in March 2021, I am planning on climbing Everest basecamp. It’s a challenge I’ve always wanted to do, and I absolutely love a challenge. And I’ll be doing it to raise money for the next cohort of the Business of Healthcare Scholarship.   “It's something we all live with. It’s something we all struggle with.” Tara Humphrey   This week on The Business of Healthcare: Why I’m climbing Everest basecamp. Launching the next cohort of the Business of Healthcare Scholarship. Why I want the Scholarship to be even bigger and better. How I feel when I experience imposter syndrome. When imposter syndrome has been really bad for me. Steps I take to keep imposter syndrome at bay. Why we need to stop listening to that negative voice.   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Nicholas Kelly is the Chairman and Co-founder of Axela – a company that combines healthcare technology and social care. At the time of recording, it is worth £5.1 million and has 1200 employees. Nick is a former RAF pilot and has worked for Apple and LinkedIn. Nick joins me for part two where we have pooled all of the business side of what Nick does. We talk about what goes into making a successful strategic partnership, lessons learnt, and the importance of getting back up and trying again. We also talk about the fact that Nick is a black entrepreneur and why he is making more of an effort to showcase all that he is and all that his organisations are doing to help and inspire other people.   “I don’t think there is a glass ceiling, but you have to keep pushing and make sure no one else pushes you down. You’ve got to have focus and make sure nothing takes you off that focus.” Nicholas Kelly   This week on The Business of Healthcare: What goes into making Strategic Partnerships work. Advice to those thinking about creating a strategic partnership. Why it’s important of people seeing people like Nick in the industry. What it takes to make a company successful. What Nick and Axela are doing to help and inspire other people.   Connect with Nicholas Kelly on: Axela Website Nicholas on LinkedIn Nicholas on Twitter Nicholas on Facebook   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Nicholas Kelly is the Chairman and Co-founder of Axela – a company that combines healthcare technology and social care. At the time of recording, it is worth £5.1 million and has 1200 employees. Nick is a former RAF pilot and has worked for Apple and LinkedIn. Nick joins me today to share what Axela are working on today and the new developments they have in the pipeline. He co-founded the company with his Mum and shares the relationship and partnership that has built between them. Nick shares how he found himself in the world of social care and how he managed to bring his love for technology, data and innovation into the industry.   “What I really wanted to do was find a way of marrying technology and healthcare together, in a way that was driven from the need.” Nicholas Kelly   This week on The Business of Healthcare: What Axela does What Axela is working on today and new developments. How Nick co-founded the company with his Mum. The relationship and partnership that’s built with him and his Mum. How Nick found himself in the world of social care. How Nick brought technology, data and innovation into social care.   Connect with Nicholas Kelly on: Axela Website Nicholas on LinkedIn Nicholas on Twitter Nicholas on Facebook   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Haidar Al-Hakim is former Chief Medical Officer (CMO), a Psychoanalyst, Ophthalmologist, Author and Podcast host. Haidar describes himself as an intuitive that has a passion for science, soul and spirit within people to help them. This is a very interesting and slightly different episode for you today. Haidar joins me to talk about people – how he works with them to discover what makes them tick and helps to stop them suffering. He talks about the importance of sleep and how dreams help to unsurface our unconscious. He shares his thoughts on the importance of ego, but not power, and the importance of not getting caught up in material things. And he talks about how he found himself in situations where he felt he was going against the grain.   “The more you serve yourself, the better you are at serving other people. You have to know what increases your life force and increases your battery.” Dr Haidar Al-Hakim   This week on The Business of Healthcare: Who Dr Haidar Al-Hakim is and his background. How he discovers what makes people tick and helps them. The importance of sleep. How dreams help to unsurface our unconscious. Why we should not get caught up in material things. How he found himself going against the grain. His passion for science, soul and spirit.   Connect with Dr Haidar Al-Hakim on: Haidar on Linkedin Haidar on Twitter Haidar on Instagram Haidar’s resources Dr Haidar Al-Hakim Website Haidar’s book ‘Physician on Fire’ Haidar’s podcast – Surgical Spirit Podcast   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

When building a business or even establishing a new project or initiative, there are some things that you can do to help you have the best start. These are my insights and advice from the lessons I’ve learnt from building my own business. In this episode I share the importance of understanding the problem you are trying to solve and who you are trying to help. I talk about why you need to know who your ideal client is and what your ideal projects look like. I share the importance of using your network to get the word out there about what you do. And I talk about balancing current clients, getting new clients and how to promote yourself on social media.   “The number one piece of advice I would give is to work out what problem it is you are trying to solve.” Tara Humphrey   This week on The Business of Healthcare: Understand what problem you are trying to solve. Why it’s important to define your niche early on. How to use your network. Why you should know what your ideal client and project looks like. What to do with your first client. How to balance current clients and new clients. How to promote yourself on social media. Why you should invest in a business coach.   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Rachael Crook is the Co-Founder and CEO of Lifted – who is a care provider that makes finding, organising, and managing care for your loved ones easier than ever, with industry leading technology. When Rachael’s mum was diagnosed with dementia aged 56, she quit her job as a consultant to use her experiences of care and the power of technology to help others and make life better for families like hers. Rachael joins me this week to share her experiences of starting a health-tech company in social care. She talks about how they have built their team looking for complementary skills. She talks about the importance of empowering her team to step up and do their best work, and having a mission to power you through. And she shares how she uses her advantages to help others.   “At McKinsey I gained an understanding of commercial acumen that I combined with my deep passion for social impact and putting those two things together allowed me to have the skills to make this business into a reality.” Rachael Crook   This week on The Business of Healthcare: How to build a complementary team. Recognising the age of your organisation. The importance of empowering others to step up. Seeking honest feedback and acting on it. Trusting your team to do their best work. Having a mission to power you through. Using your advantages to help others.   Connect with Rachael Crook on: Lifted website Rachael on Twitter Rachael on Linkedin Rachael on Email: [email protected]   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

This episode will be particularly helpful to you if you are a Clinical Director working in a PCN. This episode will give you some tangible ways to use administrative support.   Having hired in the past and recently recruited a new PA, I am sharing ways I use the support including financial support, creating project action logs and personal tasks. I also share how I work with my PA and how I treat it as a two-way relationship. I also touch on how important it is to define the role and job description before you hire. Having the right mindset is also crucial as your additions are an investment rather than an expense.   “Value your administrative support. You could not do your job without them.” Tara Humphrey   This week on The Business of Healthcare: How to make the best use of your admin support. Tasks I get support with. Having the right mindset when recruiting. Making the right first impressions with an induction. The importance of a two-way relationship. Why you need to define the role and job description.   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Chima Olugh is an award-winning pharmacist, Primary Care Commissioning Manager, Author, Speaker and Community Leader. Chima was also voted as one of the most outstanding Nigerian healthcare professionals in the UK in 2019. Chima joins me today to talk about the importance of relationships – what does a good relationship look like and how do you practically build and nurture them? We talk about how he goes about increasing cultural competency with his colleagues and the importance of not quitting. And he shares the story of how he won the award he is most proud of.   “As you go further along the road, when the road gets bumpy invest in a stronger seat-belt!” Chima Olugh   This week on The Business of Healthcare: Who Chima Olugh is and his background. The importance of relationships. What a good relationship looks like. How to practically build and nurture relationships. Why he works with colleagues to increase cultural competencies. The importance of not quitting. The award Chima is most proud of.   Connect with Chima Olugh on: Chima Olugh Website Chima’s book ‘A Warrior’s Journey’   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

I often get approached by people because they would like to work with me, they have an opportunity for me or they are looking for some sort of partnership. And I find there are good ways and not so good ways those people go about asking me to work with them. In this episode, I share the best ways to approach others if you have a great opportunity for them. I share some commonly made mistakes. And I share some of things I do when searching out partnerships, that have worked for me in the past.   “The best relationships are built on trust and honesty. So, lay your cards on the table. Anything you think your partnership needs to know; you should tell them.” Tara Humphrey   This week on The Business of Healthcare: The best ways to approach others. How to share your opportunities. Commonly made mistakes when seeking out partnerships. Tips on what has worked for me in the past. Advice on how to build and nurture relationships. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Kris Maynard is the Founder, President and CEO of Glucose Revival, who are a medical technology company that make medical alert necklaces for people with type 1 diabetes. Kris is actually a Fire-fighter in his day job and is building his business in his own time for the love and the mission.   Kris joins me today to share why he started Glucose Revival and how he is growing his business to help others. It is obvious there is nothing he wouldn’t do to help those with diabetes, from giving advice to families, to travelling across the country to give help. He shares behind the scenes details of the learning curve of running a business from cash flow, innovation, research & development, partnerships and branding – all things Kris has had to learn as he goes.   This is my first podcast recorded internationally, which I’m very excited about! The sound quality isn’t perfect, but the content is, so listen in and let me know what you think!   “I absolutely love the learning process; I love a team and I love people who are energised to want to help other diabetics as well.” Kris Maynard   This week on The Business of Healthcare: Who Glucose Revival are. The benefits of medical alert necklaces. How Kris supports people and families with Type 1 diabetes. Why Kris started Glucose Revival. The importance of doing something for the love and the mission. What goes on behind the scenes in the business. How Kris has had to learn about business as he goes.   Connect with Kris on: Kris on Linkedin Glucose Revival website   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

This episode I give you a glimpse into life behind the scenes of The Business of Healthcare Podcast. I’ve been asked a couple of times how I edit it and how I decided on topics to cover so I thought why not create a podcast on how I create the podcast. I share the process I use for editing, recording and promoting the podcast, how I find guests to interview and how I decide on the topic for my solo episodes. I also share the all important question of why I started the podcast, and you’ll be surprised to know it’s an idea I’ve been sitting on for over 5 years. So tune in and listen to how I make The Business of Healthcare Podcast.   “The podcast is a great way to make friends, for me to increase my understanding of the sector, it helps me with my clients and it’s a great way to build your network.” Tara Humphrey   This week on The Business of Healthcare: Why I started the Business of Healthcare Podcast The process I use to edit and record the podcast. How I find guests to interview. How I decide on topics for my solo episodes. The channels I use to promote the podcast. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Mohan Sekeram is the Regional Clinical Lead for Person-Centred Care for the RCGP. He is a London Deanery Trainer; is the Locality Lead for East Merton CCG and he is a GP Partner. Mohan’s work has set the gold standard for social prescribing and introducing Link Workers to primary care.   Mohan joins me today to talk about social prescribing. He shares what the difference is between social prescribing and link workers, what social prescribing is and the evidence of the effectiveness of social prescribing. He talks about why we should ask patients ‘what matters to you?’ rather than ‘what is the matter with you?’ He also shares how important it is to make the time to implement initiatives that bring patients, communities, and the practice together.   “Why medicalise all these problems when in fact actually you need a non-medical solution and getting to the root cause of the issue by being person-centred will help us get the right outcome.” Dr Mohan Sekeram   This week on The Business of Healthcare: What social prescribing is. The difference between social prescribing and link workers. The effectiveness of social prescribing. The importance of asking ‘what matters to you?’ How to make time to implement initiatives for patients, communities, and staff.   Connect with Dr Mohan Sekeram on: Mohan on Twitter Mohan on Instagram   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Working with clients this week I realised they were using the word ‘hope’ a lot. In this podcast episode I share how we can take action instead of ‘hoping’. I share how it’s important to make concrete plans, put actions in place, make sure communications are in place in order to mitigate the things we don’t want to happen. This week I also talk about the importance of language, especially when we talk about ourselves. Being positive and using positive language without putting ourselves down saying ‘I am just…’ will help us all go far – me included. “Having time to think, time to talk uninterrupted is really, really powerful. You then have to act on what is being said.” Tara Humphrey   This week on The Business of Healthcare: Why we should reduce using the word ‘hope’. How to take action instead of hoping. The importance of listening, talking and thinking uninterrupted. Putting actions in place to mitigate risks. The importance of language in communications. Why we should use positive language about ourselves. Why we should stop using the word ‘just’. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Jane Vance is a Pharmacy Technician and a Trainer for Dispex. Jane has a wealth of knowledge about dispensing practices and has come on the podcast to share with me exactly how dispensing practices work. Jane joins me to share how dispensing practices are like running a business within a business. She talks about the nurse-led culture of her practice, the impact Covid-19 has had on her practice and dispensing and the ‘new normal’ now her practice doors are closed but the practice is open.   “It’s a very difficult time with Covid-19. You go from one minute being a very open practice and people are wandering in and having a chat to being totally closed. And we don’t know how long it’s going to last.” Jane Vance   This week on The Business of Healthcare: How dispensing General Practices work. The culture of Janes Practice. How it’s like running a business within a business. The impact of Covid-19 on Janes Practice. The ‘new normal’ How her Practice is operating now because of Covid-19. The difference between a Pharmacist and a Pharmacist Technician.   Connect with Jane Vance on: Dispex website: http://www.dispex.net/   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Sharing my best bits of my week and the lessons I’ve learnt – in this episode I talk about a great book to help you get to know your strengths and weaknesses. I share how important it is to sometimes say ‘no’ and it’s also ok if someone says ‘no’ to you. And I also talk about the importance of friends and making sure we make time for them. “Sometimes people are going to say no to you, it’s ok. You don’t have to doubt yourself or beat yourself up about it because they don’t have the budget. They aren’t your ideal customer.” Tara Humphrey   This week on The Business of Healthcare: The benefits of getting to know yourself. Knowing your strengths and weaknesses. The importance of sometimes saying no. How to take it if someone says no to you. Making time for friends. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Tash the Medic is a Student Doctor and Mental Health Advocate with a huge social media following. At the start of lockdown she set up her social media accounts to document a day in the life of a student doctor and to talk about and breakdown the stigma around mental health. She now has over 6000 followers on Instagram. Tash joins me this week to share her experiences of using social media to help others. How she has used it to share tips to get into a career in medicine, study tips and her experiences of depression ad anxiety. She shares honestly that it’s ok to not be ok and that you can recover from it.   “My Instagram platform gives me a really good way of breaking down those barriers I’ve set for myself and I try to portray a much more realistic life as a medical student.” Tash the Medic   This week on The Business of Healthcare: How Tash built her following on social media. Why Tash started on Instagram to start with. The importance of talking about mental health. How she is trying to breakdown the stigma around mental health. Tash’s tips on how to get into a career in medicine. How to deal with perfectionism. How it’s ok to not be ok.   Connect with Tash the Medic on: Tash on Instagram Tash on Youtube Tash the Medic website   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

If you are trying to build trust or trying to develop a rapport with your team, client or colleagues, sometimes a structured agenda isn’t always helpful. In this episode, I talk about the benefits of having a loose agenda to try and make your meetings more productive. We often think an agenda brings structure, but it can actual be a barrier. I share how sometimes loosening the reins can be very fruitful.   “Sometimes if you loosen the reins, you’ll find it can be very fruitful.” Tara Humphrey   This week on The Business of Healthcare: The benefits of having a loose agenda. How agendas can actually be a barrier. Tips to try making your meeting more productive. What I’ve been doing well this week. Areas that could have been better. What I’m committing myself to doing. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Nav Chana has been a GP Partner for 29 years, has previously been the Chairman for the National Association of Primary Care, and is currently the Clinical Director for them and involved in projects currently running. Nav has a passion for education and training and has previously been Director for Education and Quality with Health Education England South London. It is an amazing privilege to have Dr Nav Chana on the podcast today as we talk about population health. He shares his thoughts on workforce re-design, the effect of Training Hubs, the importance of relationships when building healthcare networks and he shares the importance of putting population health at the heart of decision making.   “Any transformation that needs to happen is built around the relationships that people and communities have with each other, and we sometimes forget that.” Dr Nav Chana   This week on The Business of Healthcare: All about Population Health management. The benefits of workforce re-design. The effect of Training Hubs in primary care. The importance of relationships in healthcare networks. Putting population health at the heart of decision making. What Nav is most proud of and why.   Connect with Dr Nav Chana on: NAPC Website Nav on Twitter NAPC on Twitter   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

In my experience, I have found that a positive mindset and a willing to think positively will get you far. So in today’s episode, I share some of the key things that I do to keep me thinking positively and have the day I want to have – lots of them are inspired by the book ‘How to Have a Good Day’ by Caroline Webb. The steps I take include being prepared, affirmations, setting behavioural goals and ensuring I give myself enough breaks during the day. I also share some really helpful tips on being realistic with your time and knowing when to stop.   “Positive affirmation is really powerful, so create a checklist, create a routine, create a ritual to make sure you have the day you want.” Tara Humphrey   This week on The Business of Healthcare: How to be prepared. The benefit of positive affirmations. Why you should visualise positivity. Setting yourself behavioural goals. Being realistic with what you can achieve in a day. Knowing when to stop. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

This was recorded back in September 2019 before lockdown, but it has so much goodness we wanted to share this again.  Jemma Fairclough-Haynes is a Human Resources Specialist and the owner and CEO of Orchard Employment Law, a firm that provides valuable HR insights to help employers manage their staff more effectively. Jemma is a public speaker on topics surrounding HR, employment law, and related rights and obligations. She is also the co-host of the business radio show, Bunker Xtra. Jemma joins me today to discuss her top tips that employers can utilise to create a more conducive atmosphere for their workforce. She shares common reasons employees don’t show up at work and the impact of factors such as weather. Jemma also highlights the potential benefits of allowing flexible work options under certain circumstances, such as working from home, and the importance of ensuring workplace equity, not just equality. “Equality is not the gold standard; it’s about equity.” - Jemma Fairclough-Haynes This week on The Business of Healthcare: How Jemma’s career journey led her to open Orchard Employment Law The two biggest reasons clients come to Orchard Employment Law Common mistakes employers make when it comes to managing their staff How Jemma’s firm advises employers while helping them maintain credibility Why employees might not go to work and the importance of employee wellbeing The impact of employee benefits on overall staff morale How cold weather impacts the workplace and why you should have an adverse weather policy How employers can update their policies while minimising the potential disruption that can come with change Discrimination in the workplace and Jemma’s thoughts on equality and diversity Trends in healthcare HR compared to other sectors Jemma’s advice on how small teams can handle HR more responsibly The certification Jemma’s firm recently earned and what the review process entailed The importance of recognizing the difference between equality and equity Connect with Jemma Fairclough-Haynes: Orchard Employment Law Jemma Fairclough-Haynes on LinkedIn  

This is the second Tuesday episode in our new format, and I hope you are enjoying it. This Tuesday I’m talking about the importance of auditing your time. I know that you need to make time to fit an audit in, but it is so worth it in the long run. I share how to do it, how to use the data once you’ve done it and the best steps to take to make your workload more manageable. I also share what’s been going on behind the scenes with me, including being honest, authentic and unedited!   “Once you can see how you are spending your time and the data is there in black and white, you will get light bulb moments.” Tara Humphrey   This week on The Business of Healthcare: The importance of auditing your time. How you can start an audit. What steps you can take next. How to make your workload more manageable. What I’m doing to be more honest on social media. Why I’ve decided to sometimes post unedited. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Clare Fuller is a Nurse and Lead Practitioner for Palliative and End of Life Care with over 30 years of experience in this area. She is a mum and yoga enthusiast and is also a good friend of mine, and I wanted to talk about this topic with a friend and someone I really trust because it’s close to my heart. Clare joins me this week to share her experiences of working in End of Life Care. Unfortunately, most of us will be able to relate to this either as a professional, an adult, a child or a carer. It’s close to my heart as my parents passed away when I was younger. She shares how she finds joy and fulfilment working in such a difficult role and tells us about the importance of planning. Clare talks about what a privilege it is to help people when they need it the most.   “To be allowed to work with people at such a vulnerable time, I can honestly say, has been an amazing privilege in life.” Clare Fuller   This week on The Business of Healthcare: Clare’s journey and career to date. What it means to work in End of Life Care. How Clare finds joy in such a difficult role. The most important advice Clare would give to others. The importance of planning. What Compassionate Care means to Clare. Turning difficult conversations into important conversations.   Connect with Clare Fuller on: Clare on Twitter   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

New things are happening. In this episode, find out all about my brand new scheme, the Business of Healthcare Scholarship to support healthcare professionals from a BAME background pursue their leadership careers. And you may have noticed that this episode has been launched on a Tuesday – we are going to trial doing two episodes a week. On a Tuesday, I’ll provide a shorter, solo episode from me with updates and insights of what’s going on with my business. Then as usual on Thursday, we’ll have a longer episode with me interviewing an amazing guest! I’m so excited about this new format, to bring you new content twice a week! I’d love to know what you think, message me, comment or leave a rating & review.   “I need to be braver and say, ‘hang on a minute, please don’t say that, it’s not right’.” Tara Humphrey   This week on The Business of Healthcare: Introducing the Business of Healthcare Scholarship. Why I decided to be proactive. Who can apply for the scholarship. New things happening with my business. We are now working remotely – permanently. Changes we are making because of Coronavirus. The new format of The Business of Healthcare Podcast.   Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services.   Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Lisa Rodrigues is currently a Writer, Coach and Mental Health Campaigner and has spent 13 years of her career as CEO of Sussex Partnership NHS Foundation Trust. She was awarded a CBE for services to the NHS in 2012, and has become known for challenging the stigma of mental illness whilst suffering with depression and mental health issues herself. Lisa joins me today to share some of the amazing experiences throughout her career. She talks about how leaders can create diversity in a team, and how to support the diversity in your team. She shares some of the ways leaders can help support colleagues suffering from mental health issues. She also talks about her experiences of feeling imposter syndrome when writing, and how the best communicators are the ones who say things in the simplest ways.   “A team is much stronger when you take it in turns to lead and you don’t all agree with one another. You need voices of dissent, people with different experiences and different backgrounds because otherwise you’ll have a team that looks the same as one another and that is not a healthy team.” Lisa Rodrigues CBE   This week on The Business of Healthcare: The journey of Lisas career as CEO of Sussex Partnership NHS Foundation Trust. How she created diversity in her team. How to support the diversity in your team. Ways leaders can support colleagues with mental health issues. Who the Marie Secole Trust are and what they do. How even the best of us suffer from imposter syndrome.   Connect with Lisa Rodrigues CBE on: Lisa on Twitter Lisa on Linkedin Lisas blog Lisas book: Being an NHS Chief Executive | What they never told me (or if they did I wasn't listening) Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Kit Latham is Co-Founder and CEO of Credentially who are a health-tech start up supporting organisations to on-board clinicians and healthcare workers in a timely and efficient way. Kit is an A&E doctor where he learned first-hand some of the problems the NHS faces, and now uses his company to help solve them. Kit joins me today to talk about the journey that has led to what Credentially looks like today and how the path to success has not always been smooth and there have been lots of different ideas along the way. He talks about the culture and ethos at Credentially, and it is clear the company has intentionally built it this way. He shares how his organisation has responded to the Covid-19 crisis by volunteering their technology. And he shares how things have changed for Credentially when it comes to attracting funds and investors.   “Compared to working in A&E, what I’m doing is not hard, but it’s not an easy thing to set up a start up, to take on that risk and build something from nothing.” Dr Kit Latham   This week on The Business of Healthcare: The journey Credentially has been on to get where they are today. How the path to success has not always been smooth. What the culture and ethos at Credentially is like. How Credentially have responded during the Covid-19 crisis. How they have attracted investors in the past versus how it happens today.   Connect with Dr Kit Latham on: Kit on Twitter Kit on Linkedin Credentially on Twitter Credentially website: https://www.credentially.io/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Mala Mawkins is a trained doctor, has featured in Forbes 30 under 30, feature in Vogue magazine, been a finalist of Women of the Future UK and is host of the Royal Society of Medicine Podcast. She currently works for Cellen Therapeutics a provider of personalised cannabis-based products for patients living with long-term conditions. Mala joins me today to talk about what she is doing to help promote change. She shares some of her experiences of facing discrimination and her thoughts on diversity in the healthcare sector. She talks about her journey so far, and how some of the amazing opportunities she’s had have come about when she has put herself out there. She shares that she has fears too, but has used her inner confidence to step out her comfort zone to progress her career.   “The light has been shone on every other sector, it has been shone on the music industry, the film industry, it has been shone in the finance sector and these stark inequalities in leadership have been highlighted and change has started, yet in the healthcare system the light is still not shining, the lamp isn’t even switched on.” Mala Mawkin   This week on The Business of Healthcare: How Mala has featured in Forbes and Vogue. What Mala is doing to promote change. How to be confident even when facing discrimination. How to face your fears and go for it anyway. What diversity there is in the healthcare sector. How to step out your comfort zone to progress your career.   Connect with Mala Mawkin on: Mala on Twitter Mala on Instagram Mala on Linkedin Cellen Therapeautics on Twitter Website: https://www.cellenhealth.com/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Anas Nader is Co-Founder and CEO of Patchwork Health, a technology company transforming flexible working in healthcare. Anas trained as a bio-medical communications specialist, then trained as a doctor and started working in the NHS as a junior doctor. AS a junior doctor he realised there was a need to reduce staffing spend, but also create a more efficient temporary staff and flexible working culture. He saw there was a gap in this space where technology could help solve this problem and creating a company to provide and deliver this at scale.   Anas joins me to talk about Patchwork Health and how they work to create true partnership. Their philosophy is to co-design, co-produce, co-deliver, because collaboration and working in partnership is key in the NHS. Anas shares how they strive to deliver excellent customer service. Anas also gives us a masterclass in leadership, sharing how it takes confidence and courage to say no and build the skills ready for the right opportunity.   “We’re working in partnership, we’ve become advisors, their colleagues, part of their team with shared KPI’s and shared goals that transform that relationship between the supplier and the customer.” Dr Anas Nader   This week on The Business of Healthcare: What Patchwork Health do. The mission Patchwork Health work towards. How to create true partnership in your business. How to deliver excellent customer service. Why timing is important. How to say yes or no to opportunities. Why it’s important to build skills ready for the right opportunity.   Connect with Patchwork Health on: Patchwork Health on Twitter Patchwork Health on Linkedin Website: https://www.patchwork.health/ Email: [email protected] Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Matthew Gibbons is a Project and Operations Manager and part of the Time for Care NHS England Sustainable Improvement Faculty. His background is in Software Engineering, and as he branched out into self-employment he discovered himself in Primary Care as the Business and Network Manager for Watergate Primary Care Network in Cornwall. This is the second episode with Matthew, and this time we are debunking project management myths. We talk about whether you need a project management qualification to do project management, whether it is sad when your project comes to an end and how important trust is in your project. We also cover the flexibility of a project manager and how you can make them work easily for you. At the end Matthew shares his thoughts on how we shouldn’t be afraid of failure, and that we should embrace it.   “Learning from failure is really really important. It’s ok for a project to fail, and do it early and do it quickly because we can learn from it. Failure is something we should embrace.” Matthew Gibbons   This week on The Business of Healthcare: Why you don’t need a project management qualification. How project management in primary care has to be agile. Why it’s not sad when a project comes to an end. How you can work flexibly with your project manager. How important trust is in your project. What documentation you need throughout your project. How to embrace failure.   Connect with Matthew Gibbons on: Matthew on Twitter Matthew on Linkedin Website: https://southwestkoala.co.uk/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Matthew Gibbons is a Project and Operations Manager and part of the Time for Care NHS England Sustainable Improvement Faculty. His background is in Software Engineering, and as he branched out into self-employment he discovered himself in Primary Care as the Business and Network Manager for Watergate Primary Care Network in Cornwall. Matthew joins me today for Part 1 of 2 episodes where we talk about Project Management in all it’s glory. We talk about the difference between project management and the project manager, why projects fail and how you define a project. Matthew shares his advice on allowing time and rigour to be applied in order to achieve what you set out to, and that project management doesn’t have to be difficult, it can be simple and straight forward.   “One of key reasons why some projects fail is not being clear about what you are trying to do.” Matthew Gibbons   This week on The Business of Healthcare: Why do projects fail. The difference between project management and the project manager. Understanding what defines a project. The difference between a Project Manager and a Network Manager. How time and rigour need to be applied to achieve your project goals. How project management can be simple and straight forward.   Connect with Matthew Gibbons on: Matthew on Twitter Matthew on Linkedin Website: https://southwestkoala.co.uk/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Monique Carayol is the Director of Strategy and Transformation at Hounslow and Richmond Community Healthcare NHS Trust. Monique has worked in the NHS for 20 years starting as a PA then making leaps and bounds in progressing her career to now be Director today.   Monique joins me this week to share her experiences and expertise of working in Strategy and Transformation. She talks about the differences and differentiation between project management and the programme management function, the importance of tenacity and how she listens to the voices in her organisation. Monique is so inspirational and motivational when she gives advice to not be afraid to take leaps in your career and how to be your authentic self.   “The one thing I hope I do as a leader in healthcare is to encourage and support people to be brave so they can be their authentic-selves.” Monique Carayol   This week on The Business of Healthcare: What strategy and transformation is. How to be yourself in order to thrive. The importance of tenacity. How to mentor and support your team. How to listen to your organisation. Why business coaches can help guide you through your career. The importance of doing and being who you are and what you believe in.   Connect with Monique Carayol: Monique on LinkedIn   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

In this episode, I share my perspective on what it feels like to deliver bad news. People in leadership positions go through this all the time, but their perspective is often not documented and it is just as hard to give bad news as it is to receive it. Join me as I share my planning and thought process on how to go about it. I share the questions I ask myself as I approach it. I talk about how to do it whether it’s a formal conversation or chat over coffee, how I prepare and gather evidence and I talk about how to move on from it in a positive and constructive way.   “It is just as tough to give bad news as it is to receive it.” Tara Humphrey   This week on The Business of Healthcare: My planning and thought process when giving bad news. How to raise the issue. What you can do to be prepared ahead of the conversation. How to look at your part in the problem. How to move forward once you’ve given the news. Looking at what you want to happen next. Connect with Tara: THC Primary Care https://www.thcprimarycare.co.uk/ Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Facebook Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Catherine Blackaby is a Development Advisor, Facilitator and Coach, and part of NHS England Time 4 Care Faculty. She works with Primary Care, General Practices, Primary Care Networks to help them facilitate change in a meaningful and positive way.   Catherine joins me this week to give an introduction into what quality improvement is, and to explain it in a simple way. She shares how quality improvement can facilitate meaningful change in a structured processed way. She talks about simple tools that you can use to help you embark on your quality improvement change project. And she shares her advice that if you want something different, you have to do something different. Time 4 Care has support available to those working in Primary Care, please contact Tara if you want to find out more.   “Quality Improvement is about making sure that those changes that we want to make are effective.” Catherine Blackaby   This week on The Business of Healthcare: What quality improvement is in simple terms. How QI can help you and your project. What tools you can use to start your QI change project. How QI us about curiosity and not criticism. How to know when you need quality improvement. What a simple audit can really tell you. How to look at a problem differently to find a solution.   Connect with Catherine Blackaby: Catherine on LinkedIn Catherine on Twitter   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Whether we are working from home, have had to stop working or something in between, lots of people have been looking to learn something new in this time. In this solo episode of The Business of Healthcare Podcast, I focus on making the most of what we already have rather than the new.   Join me in a short but sweet episode, where I share my thoughts on the value of resources we already have. Text books from past education, training tips from previous jobs or notes from a training course – there is probably a wealth of information from our past experiences that we haven’t fully utilised. Perhaps now is a great time to dust off old books and notes to make the most of the resources we already have.   “There is something about going back to look at the tools you have already got that you don’t utilise because there is still so much you can learn.” Tara Humphrey   This week on The Business of Healthcare: Making the most of what you already have. How we can learn from our past experiences. Look to books and information that we can re-learn. How old training or education can teach us new things. How reflecting on old notes can bring new insights to our projects today.   Connect with Tara: THC Primary Care https://www.thcprimarycare.co.uk/ Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Facebook Tara Humphrey on Instagram   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Whether you have been part of a project that has ended, or more recently been affected by Coronavirus and your project has just stopped, here are some fundamental tips to consider when you find yourself in this position. In this solo episode of The Business of Healthcare Podcast, I share 5 core things to do when your project has stopped. I talk about how to communicate with your teams, how best to get organised but still remain visible. I also share how using this time can be a blessing in disguise, giving you essential processing time to evaluate and assess what areas could be better, so that if and when your project starts up again you are in the best, and if not better, position for your project to be a success.   “When it’s all systems go again, the project manager will be at the front steering the ship guiding everybody through on what they need to do in an organised manner.” Tara Humphrey   This week on The Business of Healthcare: How to communicate team expectations Why it is important to get organised. How to remain visible without bombarding others. Sharing work going on behind-the-scenes. How best to use this time to evaluate. The importance of a lessons log. What can you do to improve systems and processes. Why it is important to do what you can now to make your life easier.   Connect with Tara: THC Primary Care https://www.thcprimarycare.co.uk/ Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Again, Tara joins Ben Gowland, the Director of Ockham Healthcare, on his podcast The General Practice Podcast.  Tara, project management expert, supports the development of Primary Care Networks and GP Federations, and joins Ben again to discuss and reflect on the pandemic from a business and management perspective. This week Tara and Ben reflect on where they are up to in their own roles, within their own areas, with their focus shifting towards life after Covid-19 and more traditional priorities – but with the added benefit and experience of the best practice that has taken place during recent times.   Introductions (0:14) Drive through immunisations (1:14) What has been happening in Tara’s world? (2:35) Planning for life after Covid? (3:06) Considering new priorities in a GP Federation schedule (4:06) The Care Home challenge (4:56) Modelling a new Care Home scheme (5:47) Ben’s experiences of aligning care homes to practices and PCNs (6:46) The network mindset (8:19) Tara and Ben discuss the PCN DES more broadly (9:14) Positive impacts as a result of the pandemic? (9:57) Building on the positives; opportunities for further partnership working (11:01) The theory of change and maintaining momentum (13:16) Th effect of crisis working (14:43) Learning lessons (15:27) What’s next for Tara? (16:06) …and for Ben? (16:58)   Connect with Ben Gowland: Ockham Healthcare  The General Practice Podcast  The Future of General Practice  Twitter  Email: [email protected]

Meet Hector Smethurst the Founder of Appt Health. Appt Health is a tech company and a social enterprise working with Primary Care organisations to help improve the call and recall process making it easier for patients to access appointments. Hector set up his business from scratch having had the idea from working in a practice as a volunteer. Hector joins me today to share his masterclass in how to make change using behavioural economics. He talks about how he uses the EAST framework in communications to encourage people to participate, and how at Appt Health they are always looking at ways to make it easier for patients. Hector also tells us about how his journey to Appt Health started with volunteer work, and how he saw how something could be better and built a company to fix it.   “We are trying to match commercial success with social impact, and we value the two equally.” Hector Smethurst   This week on The Business of Healthcare: What the call and recall process is. How the work Appt Health is doing impacts patients. How to make change using behavioural economics. What Appt Health are doing to reduce health service inequalities. Where Appt Health started and how it’s grown. What the EAST Framework is and how it can be used to engage patients. Helpful advice for others dealing with stress, doubt and worry.   Connect with Hector Smethurst: Appt Health https://www.appt-health.co.uk/ Hector Smethurst on Linkedin Hector Smethurst on Twitter   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Katy Murray is a leadership coach, facilitator and the founder of Catalyst Collective. She uses Power Practices, which are little exercises or questions, which you can use everyday to keep you on track, build your resilience, help you to feel motivated and to focus. Katy joins me this week to share ways on how we can cope during these difficult times. She talks about the benefits of an early morning routine and how adding structure to your day can really help. She shares how we can shift from managing our time to managing our energy now we are working from home. And she gives us a couple of simples exercises we can all do to help manage our minds and keep us on track.   “Power practices are all about how we can get into that state of flow and how we can develop our own mental resilience to stay feeling the way we want to feel more, so overall our days feel good.” Katy Murray   This week on The Business of Healthcare: The benefits of an early morning routine. How we can shift from managing our time to managing our energy. Why good is enough. How we can be kind to ourselves and manage our expectations. How to feel a sense of accomplishment at the end of the day. Ways to structure your day. How to manage your mind.   Connect with Katy: Katy Catalyst on Instagram Katy Murray on Linkedin   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

I have both Fiona Claridge and Dr Farzana Hussain joining me on the podcast this week. Fiona is the Regional Lead for London and East of England at the NHS Confederation. Her role is to support NHS confederation members and to represent the health care system across England Wales and Northern Ireland. And Farzana is a GP and Clinical Director of Newham Central 1 Primary Care Network. With the vast and rapid change that has happened over the last few weeks due to Coronavirus, Fiona and Farzana join me to share what they have learnt so far. We talk about leadership lessons, innovation, the role patients are playing amongst the changes and how well primary care has implemented digital technology. They also share some of the challenges they have faced so far and give their thoughts on what could be on the horizon.   “In terms of leadership, I would say we need to check in with others and keep raising the issues on what is affecting people, so that all the people working across the system and the patients are getting what they need.” Fiona Claridge   This week on The Business of Healthcare: Leadership lessons during Coronavirus. How well primary care has implemented digital technology. How primary care has had to innovate. The role of patients during coronavirus. How to support our own self-care. Insights and reflections on what has been happening during this difficult time. What is on the horizon.   Connect with Fiona Claridge: Fiona on Linkedin NHS Confederation website: https://www.nhsconfed.org/ Connect with Dr Farzana Hussain: Farzana on Twitter Farzana on Linkedin   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Shilpa Shah is a pharmacist and is the CEO of Kent Local Pharmaceutical Committee (Kent LPC). She has many years of experience working as a Pharmacist and is so passionate about Community Pharmacy. Shilpa joins me to talk about the role of the pharmacist and of local pharmacies. She shares what she is doing as a leader in her relatively new role as CEO and the ways she approaches engagement and productivity. We talk about some of the challenges she has encountered in her career, and what she has done to overcome them. This episode was recorded in March 2020, when the impact of Coronavirus was starting to be felt, and Shilpa touches on some of the ways that pharmacies have been adapting.   “I’d like everyone listening to this podcast to pop into their local pharmacy so they can find out for themselves about all the amazing things your community pharmacy can do – I think you’d be surprised.” Shilpa Shah   This week on The Business of Healthcare: What the role of the Pharmacist is. What the role of community pharmacy is. Ways Shilpa leads in her role as CEO. Approaches to engagement How to set up your day to be as productive as possible Challenges she has encountered and how to overcome them. Qualities needed in a leader. How to be approachable and confident as a leader.   Connect with Shilpa Shah: By email [email protected] Find out more about Kent LPC at http://www.kentlpc.org.uk/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Rachel Morris is a GP and Executive Coach with a specialism in resilience for professionals in high stress jobs. Rachel and I have been part of the same Mastermind Group for over a year now, and it’s brought us both huge benefits to how we run and implement our businesses. This week, Rachel joins me to talk about what a Mastermind Group is, how it works and what benefits you can achieve from it. We touch on what to do if the fit is not right and how to go about setting up your own group. We also share how it has been invaluable during the Coronavirus crisis having a group of people who know you supporting you through it.   “I come in with an issue and I come out with 10 more questions that I hadn’t even considered which were really important that people in the group spotted for me.” – Dr Rachel Morris   This week on The Business of Healthcare: What a Mastermind Group is. How the group works. The benefits of coming together. The investment and commitment needed to make it work. What to do if the fit with the Mastermind group is not right. The support you can receive from others in a crisis. How you can join a group or create one of your own.   Connect with Dr Rachel Morris: Dr Rachel Morris on Twitter @DrRachelMorris Dr Rachel Morris on LinkedIn Listen to Rachel’s podcast ‘You Are Not A Frog’. Find out about Shapes for Doctors   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.