"Happy Pacifists," our episode about violent rhetoric (and its opposite) in business - 00:24"Big Integer," our episode about how Basecamp managed a major outage - 00:30"Spark Joy with DHH," our episode about applying Marie Kondo's tidying-up principles to business - 00:38Liz Fosslien's website. Mollie West Duffy's website. Their joint website. - 1:22No Hard Feelings: The Secret Power of Embracing Emotions At Work - 1:28IDEO - 1:54Humu - 2:08Gretchen Rubin - 12:09The Shultz Hour, named after former Secretary of State George Shultz - 19:25Liz and Mollie on Instagram - 35:42The Book Table - 36:00"Independent Women," the episode of our previous podcast about Women & Children First bookstore - 36:03

Signal v. Noise - 1:49Episode 01, "Sell Your By-products" - 2:00"Signal v. Noise moves to Medium" - 2:37Jason Fried and Adam Stoddard - 2:48Medium's changed policy on custom domains - 3:55Medium's membership program - 6:10A Vox article on how Tumblr's ban on adult content negatively affects the broader community - 7:30History of WordPress - 9:55A Quartz article on how WordPress employees work remotely - 10:03Matt Mullenweg, founder of WordPress - 10:15"Medium has been great for us" - 15:51An Atlantic article about seasonally attired porch geese - 20:00

Marie Kondo’s official website - 00:14Marie Kondo's interpreter is Marie Iida and here's a Quartz interview with her - 00:28Author Courtney Milan's Twitter thread on Marie Kondo's misunderstood advice about books - 00:49Everything Wailin learned about arguing on social media she learned from DHH in the "Pick A Fight" episode of Rework - 1:00The Life Changing-Magic of Tidying Up - 1:12Extreme Programming Explained by Kent Beck - 6:42The history of the We Work Remotely job board is written up in the last entry of this page of the Basecamp handbook - 9:06Basecamp decided to sunset Highrise in 2018. Read Jason's note on the Highrise website - 9:32

On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp's practices around internal communication, customer support, and calm work. Today's episode goes inside the company on November 8 to see how the outage unfolded.Show NotesJason Fried and David Heinemeier Hansson's most recent book, It Doesn't Have to be Crazy at Work - 1:41Basecamp's Support team - 6:03Basecamp's Status page - 6:40DHH's timeline from November 8 and his post-mortem, published on Signal v. Noise - 6:46Our episode on "How to Say You're Sorry" - 15:57

We tried to record an episode, but there were more important things to talk about. See you in 2019 with more episodes of REWORK.

After yet another round of revelations about Facebook's use of customer data, Basecamp has decided to become 100% Facebook-free. We've actually been off Facebook proper for a while, but on Wednesday we decided to remove the company from Instagram and WhatsApp as well. This is a conversation with Basecamp's CTO, David Heinemeier Hansson, about making that decision and why he thinks you should follow in Basecamp's footsteps.

On the last episode of Rework, we talked about the dangers of using violent language in a business context. We've had to grapple with other kinds of problematic language at Basecamp as well. In this mini bonus episode, Shaun talks to programmer Jeremy Daer about shedding harmful terms for database relationships that persist in the industry.

The Brigham Young/Utah "Holy War" game is so famous it gets its own Wikipedia entry - 00:03Steve Jobs' quote about going "thermonuclear" against Android was first revealed in Walter Isaacson's biography - 1:18Joshua Gubler's website - 1:49David Wood's website - 1:57Joshua Gubler and David's research, conducted with Nathan Kalmoe of George Washington University, was published in the Journal of Business Ethics in September 2015 - 3:20Planet Money did a story about The Art of War's popularity in business culture - 9:33If you have anxiety about late-stage capitalism like Wailin does, you should read this article by Alexis Madrigal - 11:08The Center for Nonviolent Communication - 13:07Check out Elizabeth's previous appearance on Rework - 13:25

Books by Basecamp - 00:18Harper Business - 3:52Adam Stoddard, Basecamp's marketing designer and the designer of the new book's cover - 4:01Jason Zimdars, Basecamp designer and book illustrator - 5:26Mike Rohde, the illustrator for Rework and Remote - 5:45Charles Darwin on Daily Routines, a blog that became the book Daily Rituals: How Artists Work, edited by Mason Currey. The book was an important reference for the illustrations. - 7:05Jason Zimdars' Signal v. Noise post on how he illustrated the new book - 18:20You can watch the entire pilot of Small Wonder on YouTube, or you can be like Shaun and staunchly refuse because you find the entire thing creepy, which is also fair. - 10:20The Economist review of the book (you might hit a paywall) - 13:49Blade Runner 2049 baseline test - 25:55You can read David's write-up of the book launch debacle on Signal v. Noise.

Rachel Ernst, VP of employee success at Reflektive - 00:41Reflektive’s #MyWorstPerformanceReview contest and the winners - 2:12Basecamp CTO David Heinemeier Hansson’s classic screed against fundraising and startup culture - 7:00Reflektive’s press release on its $60M Series C - 7:32Watch a real-life design review with Conor and Basecamp CEO Jason Fried - 13:46Hey, did you know we at Basecamp haaaaaaate meetings with the fire of a thousand suns? - 19:24Ralph Vaughan Williams Symphony No. 3 (Pastoral), 4th Movement - 26:00

Behold the wonder of raclette - 00:59Looking for a calm company while job searching - 2:33How a business that deals with clients can work more calmly - 4:24The 37signals manifesto - 6:03Applying calm principles in a school setting - 8:40The Centers for Disease Control and Prevention say most schools start too early - 10:24Alfie Kohn’s website. DHH recommends Punished by Rewards and The Myth of the Spoiled Child - 11:50How to start a calm company when there’s limited runway - 13:51Listen to our previous episode, “You Need Less Than You Think“ - 16:11How Basecamp recovers from periods of non-calm - 19:05Healthy ways for co-founders or partners to disagree - 22:56J.P. Graziano, the Italian sub shop where Shaun buys lunch almost every day. We also featured the business on this episode of our previous podcast. - 28:19

We’re taking your questions for David and Jason to answer in an upcoming mailbag episode! Leave us a voicemail at (708) 628-7850 and you'll be entered into a drawing for an autographed copy of It Doesn't Have to be Crazy at Work.Listen to the first part of this interview - 0:23Jason and David’s previous books are Rework and Remote - 3:37Jason and David will be speaking at the Wall Street Journal's one-day Future of Work conference in New York on October 17 (check out their official WSJ stipple portraits!) - 6:50

We’re taking your questions for David and Jason to answer in an upcoming mailbag episode! Leave us a voicemail at (708) 628-7850 and you'll be entered into a drawing for an autographed copy of It Doesn't Have to be Crazy at Work.It Doesn't Have to be Crazy at Work - 1:05Jason and David’s previous books were Rework and Remote - 1:12Check out our previous mailbag episodes, here, here, and here - 1:55”Marissa Mayer: You, Too, Can Work 130 Hours a Week If You Plan When to Take a Shit“ (GIzmodo) - 7:53The quotation ”It is difficult to get a man to understand something when his salary depends on his not understanding it“ is attributed to Upton Sinclair - 9:12Basecamp’s policies on vacation time and summer hours can be found in the company handbook - 15:56Work Can Wait - 19:57

"Thanks, Basecamp, for the memories and the lessons" on MediumNoah Lorang on Twitter - 00:40Noah's post on Reddit - 6:47"Convert Geological Info into a Custom Map for 3D Printing and Milling" in Make: magazine - 7:23Rick and Morty - 9:34"Can it be 'art' if it's made with a robot's help?" on Medium - 24:45Elevated Woodworking website / Instagram / Facebook / Twitter - 28:24

Take A Break, our last regular episode before sabbatical - 2:47Why we only work 4 days a week during summer (Signal v. Noise) - 3:02Carcassonne in southern France is a UNESCO World Heritage site - 4:11It is also a board game that Shaun enjoys! - 4:14Wailin thought she discovered Aperol spritzes in Europe but it turns out she was just brainwashed by a liquor brand and has no original ideas or tastes of her own. She still likes to drink Aperol spritzes. - 4:36All about the viol da gamba - 4:58It Doesn't Have to be Crazy at Work, due out October 2 - 5:38The Bean Machine on Twitter, Facebook, and Instagram - 6:53

Shaun and Wailin are still on vacation, but we have another of our favorite episodes from our previous podcast, The Distance, which was about long-running businesses. Wailin's pick is this story of America's last bicycle manufacturer.

Shaun and Wailin are on vacation! During our hiatus, we're bringing you our favorite stories from our previous podcast, The Distance, which was about long-running businesses. Shaun's pick is this story of a 90-year-old jewelry store and how running a business can be a true labor of love.

Rework made its podcast debut with an episode called "Sell Your By-products" in August 2017 — 00:37A list of employee benefits at Basecamp — 00:51Adeline Koh is the founder of Sabbatical Beauty and you'll also find her in the company's very friendly and welcoming Facebook group — 1:45Adeline's essay on starting a business while on academic sabbatical —1:59A primer on Korean beauty — 4:20Jason Fried — 14:08Jason and DHH's upcoming book about calm company practices — 16:19Soapwalla — 23:01Rachel Winard's original cleanser and moisturizer are still sold today — 24:13Rachel's blog post about taking sabbatical — 24:34

In a bonus conversation with Sarah Park of MeetEdgar, she talks about making the company handbook public and why they have a policy of opening up meetings and conversations to everyone.

One of our colleagues on the Basecamp customer support team, Jayne Ogilvie, wanted to find out how other tech companies with remote staffs handle issues like communication, career development, and hiring. Jayne sent out a survey and got back a wealth of information and ideas about how other teams work together. In this episode, we hear more from two participating companies: Sarah Park of MeetEdgar talks about how their staff gathers internal feedback on important decisions, and Patrick Filler and Anitra St. Hilaire of Harvest talk about taking on the challenge of making their company more diverse and inclusive.

A famous guy once said, "Pay no attention to that man behind the curtain!" But he was a grifter. In fact, going behind the scenes—whether it's a factory tour or cooking show—can be a valuable experience for both visitors and guides. In this episode, we crash a middle school field trip to the Method soap factory on Chicago's South Side. We also hear from Basecamp's CEO Jason Fried on his YouTube series on making design decisions and from the managing partners of Zingerman's Bakehouse in Ann Arbor, Michigan on why they don't believe in secrets.

Who needs a fancy office when you can work out of a dingy food court? Who needs fancy equipment when you can buy what you need at Walmart? Who needs to hire an SEO specialist? What does an SEO specialist do, anyway? (A question for another episode, or maybe another podcast altogether.) On this episode, three very different companies—a fashion brand, a company that sells fresh salads from vending machines, and an auto detailing shop—discuss their humble beginnings and offer practical advice about being resourceful and staying lean.

Do you struggle with finding the right podcast? Are you tired of true crime shows and hosts trying to sell you a mattress? Introducing Rework, a podcast that's free of both murder and midroll ads. When you listen to this episode of Rework, you'll learn the fascinating history of infomercials and hear sales tips from experts like the marketing guru who made the Thighmaster a '90s sensation. But wait, there's more! Stick around after the episode to hear Wailin explain the premise of Three's Company to Shaun. Subscribe to Rework today!

Alison Green of Ask A Manager, whom we featured in our previous episode, gives her advice on a couple of questions too. Topics covered:Communicating changes in a corporate culture when the workforce is remote (0:40)Being transparent about why a change is made when the news is unequivocally negative (3:25)Setting up a system where conflicts and problems can be escalated and resolved (9:28)Managing feelings of loneliness and isolation as a remote worker (12:15)If you'd like to submit a question for Jason and David to answer on a future mailbag episode, call us at (708) 628-7850 or email us at [email protected].

Alison's new book, Ask A ManagerAsk A Manager's TwitterAsk A Manager podcastAlison's crossover episode on the Captain Awkward podcastHow can I recover from being embarrassingly drunk at a work event?My employee sent a memo to management about ghosts in the buildingAn employee is putting magical curses on her coworkersI ghosted my ex, and she's about to be my new bossUpdate on the ghosting ex

A video of this discussion is also available.We're still taking your calls for an upcoming mailbag episode where Jason Fried and David Heinemeier Hansson will answer your questions about workplace communication. We're also bringing in a special guest, Alison Green of Ask A Manager, to give advice! Call us at (708) 628-7850 or email us at [email protected] Reading:Dean Carter on Patagonia's family-affirming policies.The President Stole Your Land, Patagonia's campaign against the Trump administration's move to shrink Bears Ears National Monument and Grand Staircase-Escalante in Utah.2016 article in Outside about Patagonia donating all of its Black Friday sales to environmental groups.The Obama Foundation's 2018 Fellows.Culturati Summit.The Culture Book, Culturati's "practical guide to building incredible company cultures."

Chris Ruder, the CEO of Spikeball, shares a story about meeting Shark Tank investor Mark Cuban at a bar and committing a photo faux pas (a faux-to pas?), a year before he taped his Shark Tank appearance.

This episode features:Melissa Butler of The Lip Bar, a company that makes vegan and cruelty-free lipstick in vibrant shades that work on a broad range of skin tones. Watch a clip of their episode.Chris Ruder of Spikeball, the maker of a game that's a mix of volleyball and four square. Ruder played Spikeball as a child and later revived the brand after it had become obsolete.Joe Moore of First Defense Nasal Screens, which patented an adhesive filter that sticks on top of the nostrils to prevent allergens from entering the body.A friendly reminder that we are collecting your workplace communication questions for Jason Fried and David Heinemeier Hansson. If you're seeking advice on how to talk to your boss, your employee, or a colleague, leave us a voicemail at (708) 628-7850 or email us at [email protected].

"You know I try, but I don't do too well with apologies," Justin Bieber once sang. You're not the only one with this problem, Justin! Why is saying sorry so difficult, especially for businesses? In this episode: A veteran tracker of apologies looks at what's changed (and what hasn't) in public apology culture; Basecamp co-founder David Heinemeier Hansson recounts a time when the company had to say sorry; and two founders make a product to help tech companies apologize to their customers.

Jason Fried talks about designing an alternative to Basecamp's Applause feature that is subtle yet expressive, and distinct from the kinds of reactions and feedback mechanisms used on social media platforms. (If you missed our previous episode on the debate over the Applause feature, go back and listen!)

At Basecamp, we're in the midst of a debate over an Applause feature that was designed to improve communication but might be stoking unwanted anxiety. In this episode, CTO David Heinemeier Hansson and iOS designer Tara Mann present different sides of the Applause debate and explore the ways behavior patterns in social media are trickling into the workplace. We also look at how world-famous pianist Glenn Gould challenged norms around performance, audiences, and applause.

Dan Miller of Mulberrys Garment Care talks outsourcing, bootstrapping, and growing slowly in some leftover bits we couldn't quite fit into episode 14.

You'll laugh; you'll cry; you'll gnash your teeth in recognition as you hear the stories of horrible meetings we collected for this episode. Meetings are one of the worst kinds of workplace interruptions. They're held too frequently, run too long, and involve more people than necessary. Also in this episode: A Basecamp programmer gives advice on rethinking the culture of meetings and the story of one very cringeworthy meeting with a surprising outcome.

Hey, are you busy? Can you listen to this real quick? It's an episode about interruptions in the workplace. You'll hear from academic researchers, Basecamp's head data wrangler, and the CEO of a remote company about how they've tackled not just the disruptions themselves, but also the workplace culture that allows those intrusions to flourish.

Special bonus episode where Jason Fried discusses some of the thinking that goes into making a very small change to the to-do feature in Basecamp.

Hey, are you crushing it? It seems like everyone is constantly crushing it in the business world. But maybe it would be better if we were honest about our flaws, talked like ourselves, and aimed to be genuine instead of super polished. In this episode: A Basecamp customer support representative shares tips on writing emails like a real human being; an inherently artificial industry gets a dose of reality; and two startup founders try an experiment in radical transparency to save their business.

For more details, read his blog post about it: https://www.fredperrotta.com/i-fucked-up/

New year, new you! If you started 2018 with an idea for a product, business, or creative pursuit, now is the time to start making something. In this episode: A tabletop game designer finds that sometimes, all you need to get going is a pack of index cards and a pencil; a skincare blogger tries her hand at DIY and ends up with a cult hit; and a travel backpack company's first attempt at making something goes comically awry.

If you'd like your questions answered on a future mailbag episode leave a message at 708.628.7850.

If you'd like your questions answered on a future mailbag episode, leave us a message at 708-628-7850.

Basecamp's founders never wrote a business plan when they started the company. Even today, they don't like to look too far ahead. Too much long-term planning can hamper your ability to react to the present. Did you have plans to listen to this episode later? Be spontaneous and listen now! You'll hear from a seasoned investor on how he came to run one of the oldest vinyl record pressing plants in the U.S.; Basecamp CEO Jason Fried on working in six-week cycles; and an independent toy store owner on surviving the holidays without giving into fads.

Some of the tech industry's most vaunted companies revel in their origins as mavericks or rule-breakers, having flouted regulations in the name of disruption. That kind of risk-taking is celebrated in Silicon Valley but punished in other places, most notably minority communities. In this episode: A legal advocate for low-income entrepreneurs talks about the hurdles her clients face, and a husband-and-wife team of street food vendors share what they've learned making the transition from the informal to the formal economy.

Some leftover bits that didn't make it into the last episode.

Selling is a core skill. You have to know how to sell, whether it's a product, an idea, or yourself. In 2012, Basecamp CEO Jason Fried saw the results of a bottled water-selling challenge at Techstars Chicago, a bootcamp program for startups. That one-day competition is the starting point for a conversation that includes the art of negotiation, Jason's experiences selling knives, tennis rackets, and software; and other adventures in business.

Basecamp CEO Jason Fried talks about ideas with Paul McAvinchey, co-founder of Product Collective, at INDUSTRY: The Product Conference in September 2017.

Dr. Bronner's Magic Soaps, which bills itself as the top-selling natural soapmaker in North America, wasn't founded to sell soap. The company was started to promote a religious philosophy developed by Emanuel Bronner, a third-generation German Jewish soapmaker, who printed his message on the labels of his potent peppermint liquid soap. Successive generations of the Bronner family have used the label's message of a united humanity to guide the company, which spends much of its profits on charitable causes and is outspoken on issues like wage equality and fair trade. Today, even as the idea of a united humanity seems more distant than ever, Dr. Bronner's continues to spread its soap and message worldwide.

Business and politics tend to make uneasy bedfellows, but in these divisive times, even businesses that have historically stayed out of hot-button issues are coming off the sidelines. In this episode: An online florist tells racists to shop elsewhere; Basecamp stops reimbursing employees for Uber rides; and a Chicago couple creates a lighthearted product with a serious message about the treatment of female bodies.

It's easy to say yes, whether it's to a customer request or a deadline from your boss. But saying yes too many times can result in an unmanageable workload or distract you from the stuff you really want to be doing. It's good to practice saying no and setting boundaries. In this episode: A personal organizer helps her clients say no to physical clutter; a programmer at Basecamp peers into the abyss of burnout and steps back just in time; and a healthy meal-planning startup rejects complexity, even if it means letting some customers go.