Sahil Lavingia once believed his startup was headed for unicorn status, but his journey through Silicon Valley—the viral launch on Hacker News, $8 million in venture capital, the glowing press—led to a very different outcome. In this episode, Sahil reflects on life outside the literal and figurative confines of Silicon Valley, and the satisfaction he gets from building a sustainable business.Show Notes"Is Venture Capital Worth the Risk?" (The New Yorker) - 00:51"The deal Jeff Bezos got on Basecamp" (Signal v. Noise) - 1:55Sahil Lavingia on Twitter | Gumroad - 2:05Vibram shoes - 6:00Jon Wheatley founded DailyBooth, a YCombinator company - 7:22"Pinterest Has Already Pinned Down $10M At A $40M Valuation" (TechCrunch) - 7:31Bebo is a now-defunct social networking company - 7:54"SoftBank's Vision Fund Is a Graveyard of Broken Tech Startups" (Vice) - 9:47"Gumroad Gets $7 Million Series A From Kleiner Perkins For Indie E-Payment Platform" (TechCrunch) - 11:43Basecamp Personal - 15:45Her (film) on Wikipedia - 21:01The 4-Hour Workweek - 29:10Sahil's big essay on his experience, "Reflecting on My Failure to Build a Billion-Dollar Company" (Medium) - 32:58

Basecamp co-founder and Chief Technology Officer David Heinemeier Hansson has been ranting on Twitter about monopolistic practices in Big Tech for a while, and he recently got an unexpected opportunity to air his grievances about Google, Apple, and Facebook in front of a congressional subcommittee. In this episode, David debriefs on his experience and Basecamp's data analyst, Jane Yang, talks about her work helping David prepare for his appearance.Show NotesJudiciary Committee page about the hearing, including a video of the event - 1:37"Pick A Fight," our episode about why David enjoys arguing on Twitter - 2:38"Open Source Beyond the Market," David's 2019 RailsConf keynote - 4:59"The Google Ads Shakedown," our episode about our displeasure with the way Google handles ads in search results - 5:51"100% Facebook-Free," our episode about pulling Basecamp from Facebook, Instagram, and WhatsApp - 6:42Previous subcommittee hearings on "Online Platforms and Market Power" - 8:01David's prepared remarks - 8:35Congressman Ken Buck - 11:25The other witnesses were Patrick Spence of Sonos, David Barnett of PopSockets, and Kirsten Daru of Tile - 12:13"PopSockets CEO says Amazon uses 'bullying with a smile' to press for lower prices" (CNBC) - 13:02"Everything we know about Apple's Tile-like item tracking device" (9to5Mac) - 19:22"Apple's Flashlight Is Why We Can't Fund Nice Dumb Things" (TechCrunch) - 19:40The story of Steve Jobs calling Dropbox a "feature" is recounted in this 2011 Fortune article - 20:23"Here's how we can break up Big Tech" (Elizabeth Warren) - 26:29Goldman Sachs estimated that Google paid Apple $9.46 billion in 2018 to be the default search engine - 26:50The European Union's landmark antitrust case against Microsoft required it to offer a choice of browsers to Windows users - 27:08NerdWallet's explainer of the Glass-Steagall Act - 27:24A New York Times explainer of the Overton window - 31:13

Basecamp CEO Jason Fried is back in the studio with an update on the company's Chicago headquarters. Basecamp will be leaving its office this summer after a 10-year run, and Jason is looking at a number of options—including a space that will bring him full circle with one of his original 37signals partners. Show Notes"Office Space," our last episode about the fate of the Chicago office - 00:45Brininstool+Lynch, the architects behind Basecamp's office - 6:54Carlos Segura, who co-founded 37signals with Jason and Ernest Kim - 13:13Coudal Partners is the Chicago design firm that makes Field Notes - 20:49Chicago artist Nate Otto has worked with Basecamp for many years - 21:17You never forget George Pappageorge - 21:33

Matthew Vincent, a member of Basecamp's Ops team, spoke at Nomad City 2019 about life as a remote worker. Close your eyes and pretend you're in the Canary Islands as you listen to this audio version of Matthew's talk.Show NotesMatthew Vincent's Nomad City speaker bio - 00:30Nomad City - 00:34d20 System (Wikipedia) - 1:23"Thirteen Months of Working, Sleeping, and Eating at the Googleplex" (Bloomberg Businessweek, July 2015) - 2:21"Which Googler holds the record for living at Google HQ?" (Quora) - 2:23Ben Discoe's LinkedIn - 3:06Entry in Basecamp's handbook about the Continuing Education Allowance - 7:18The tweet that Matthew references - 9:00Automatic Check-ins - 14:00Basecamp's Employee Handbook - 21:36Shape Up by Ryan Singer, Basecamp's guide to product development - 21:48All of Basecamp's books - 22:03Videos for Nomad City 2019 talks - 28:45

Welcome back! We're kicking off the new year with an episode full of practical advice about onboarding new employees. Ashley Bowe from Basecamp's customer support team talks about how they welcome and train new colleagues, and leadership coach Karen Catlin of Better Allies shares advice and examples of what companies can do to build more inclusive cultures.Show NotesBasecamp's Support team - 00:47The Better Allies Approach to Hiring by Karen Catlin - 1:03"Hire When It Hurts," our episode about hiring - 2:51Entry in Basecamp's handbook about summer hours - 6:44"I've never had a goal" (Signal v. Noise) - 7:36Shaun talks about not eating lunch for a week in "Workaholics Aren't Heroes" - 9:03Jason Fried and David Heinemeier Hansson write about the joy of missing out in this Quartz essay - 14:39Karen Catlin on Twitter | her website | Better Allies on Twitter | Better Allies website - 19:28The Uber leather jacket debacle was chronicled by Susan J. Fowler in her now-famous essay about working at Uber - 22:43

Listeners may remember that last year Wailin watched ALL of the holiday rom-coms and decided to share them with me on our ill-advised holiday bonus episode. Well, we're bringing it back! This year Wailin made Shaun watch The Knight Before Christmas. It's got magic, chivalry, time travel, wide-legged pants, and an inexplicable post-credit scene. Is the holiday bonus episode still ill-advised? Yes. But, is it fun? Also, yes! Happy Holidays to all of our listeners and we'll be back in 2020 with more stories.

In this anxious era of bullying, teen depression, and school shootings, tech companies are selling software to schools and parents that make big promises about keeping kids secure by monitoring what they say and write online. But these apps demand disturbing trade-offs in the name of safety. In this episode, we dive into the normative, privacy, and transparency implications of this software for both schools and families, and examine how the rush to fix societal problems with technology can amplify harm to young people while enriching companies that stand to profit from increased surveillance.Show NotesGennie Gebhart's bio | Twitter - 00:38Electronic Frontier Foundation - 1:02The EFF's 2017 report on student privacy (PDF) - 1:12"Facial Recognition Tech Comes to Schools and Summer Camps" (Wall Street Journal) - 1:32"Heal the Internet," our episode on removing tracking pixels from emails - 2:06"Big Brother at the Office," our episode on workplace surveillance - 2:10Previous episodes on Big Tech include "100% Facebook-Free," "The Google Ads Shakedown," and "Nevermore, Amazon" - 3:19"Breaking the Black Box," our episode about algorithmic bias - 3:24Caroline Haskins on Twitter | her stories for Vice | her stories for BuzzFeed News - 3:51BuzzFeed News' series on schools and surveillance - 4:04"Gaggle Knows Everything About Teens And Kids In School" (BuzzFeed News) - 4:06Gaggle - 4:08Bark - 7:05This Vice article takes a closer look at Bark's self-reported safety statistics in North and South Carolina - 7:29ManagedMethods - 8:31Bark's FAQs about its Parent Portal - 8:57Ryan Stanley's op-ed for the Juneau Empire - 10:14"School computer monitoring program makes botched debut" (Juneau Empire) - 11:10"Schools make adjustments to Bark" (KINY in Juneau) - 11:15More anecdotes about false positives can be found in this Guardian piece about school surveillance - 12:25"Cruel and Unusual Punishment: The Shame of Three Strikes Laws"

Get out your Bunsen burner! It's time to do some experiments. In this episode, we talk to two businesses that aren't afraid to try new things. First, the three founders of The Mad Optimist, a soap company in Indiana, talk about letting customers choose what they pay for their products. Then Natalie Nagele, the co-founder and CEO of software company Wildbit, talks about an ongoing experiment with four-day work weeks and what she's discovered about productivity, happiness, and deep work.Show NotesThe Mad Optimist website | Facebook | Instagram - 00:45You can find The Mad Optimist's live revenue number in their Humanifesto under "We practice radical transparency" - 9:43Natalie Nagele on Twitter - 16:51Wildbit website - 16:53Basecamp's entry on Summer Hours in the company handbook - 16:57Deep Work by Cal Newport - 18:54

Dave Teare is the co-founder and official "heart and soul" of 1Password, which recently raised $200 million in its first round of venture capital. Basecamp is a longtime happy customer of 1Password and also a longtime critic of venture capital, so the funding announcement led to some back-and-forth on Twitter between Basecamp co-founder David Heinemeier Hansson and Dave Teare. In this episode, DHH and Dave get on the phone to hash out their feelings about venture capital and what this funding round means for 1Password's future.Show Notes"Open Source and Power with Matt Mullenweg," our episode featuring a phone call between DHH and Automattic's Matt Mullenweg - 00:34DHH's tweet about Automattic's funding round - 00:49Dave Teare on Twitter | 1Password - 00:561Password's blog post announcing the funding round - 1:02DHH's tweet about 1Password's funding announcement - 1:04"A love letter to DHH and others concerned about our recent funding announcement" - 1:30"Bezos Expeditions invests in 37signals" (Signal v. Noise) - 1:551Password co-founder Roustem Karimov on Twitter - 3:10DHH's Ruby on Rails demo about building a blog engine in 15 minutes - 3:30"Conceal, don't feel" is a lyric from Frozen's Let It Go - 14:14"Inside WeWork's week from hell: How the mass layoffs went down" (CNN) - 19:16"The day I became a millionaire" (Signal v. Noise) - 21:22"It Doesn't Have to Be Crazy at Work" - 25:31Apple's Differential Privacy policy (PDF) - 26:25Our Incredible Journey (Tumblr) - 31:42"The Mess at Meetup" (Gizmodo) - 32:08"Meetup wants to charge users $2 just to RSVP for events — and some are furious" (The Verge) - 32:18"Patreon now offers creators 3 plans, with fees ranging from 5-12%" (VentureBeat) - 32:45An irate forum post about Dropbox's new storage plan - 33:12"GitHub is trying to quell employee anger over its ICE contract. It's not going well" (LA Times) - 34:55"The deal Jeff Bezos got on Basecamp" (Signal v. Noise) - 39:20"How to Fly a Horse" by Kevin Ashton (Wikipedia) - 41:00

Workplace cultures in politics and tech share many similarities: Overwork is glorified; long hours are the norm; employees are expected to respond to communication instantly, no matter the day or time; and those that opt out are seen as lacking hustle or ceding ground to competitors. Marty Santalucia, a political consultant in Pennsylvania, wanted to do things differently. In this episode, he talks about applying calm work principles to an industry that's known for the opposite dynamic.Show NotesNPR's Up First podcast - 00:51FiveThirtyEight's Politics podcast - 00:55Dan Sinker's website | Twitter - 1:15impeachment.fyi - 1:21Marty Santalucia on Twitter - 2:55MFStrategies website | Twitter - 2:58"Sanders Campaign, Workers Ratify Union Contract" (NPR) - 22:23Bonus link! The New York Times asked 2020 Democratic candidates how much sleep they get a night and filmed the responses.

Basecamp has a long history of experimenting with "freemium" models and recently launched its most generous free plan yet: Basecamp Personal. Co-founders Jason Fried and David Heinemeier Hansson talk about the debate and data analysis that went into the launch, what makes this a little scary, and why it's healthy for a business to experiment.Show Notes"Launch: Basecamp Gets Personal" (Signal v. Noise) - 00:1337signals' 2004 announcement about the launch of Basecamp - 1:44Basecamp's announcement about closing Backpack to new signups - 2:18"Launch: Basecamp 3" (Signal v. Noise) - 2:31Our episode about finding an SEO consultant - 7:10Our episode introducing Basecamp's new head of marketing - 7:18Basecamp's ace Support team - 23:46Our episode about the Apple Card controversy and algorithmic bias - 25:06Basecamp Personal on Product Hunt - 26:10Basecamp's "Until the End of the Internet" policy - 26:53

Basecamp has cut back its reliance on Amazon and Google, but there's one area where it's tough to find alternatives to Big Tech: cloud services. Even so, there are ways to cut spending on this $3 million annual expense while keeping the company's apps running smoothly. In this episode, Blake Stoddard on Basecamp's Ops team talks about how he volunteered to look for savings on cloud services and really delivered—to the tune of over a half-million dollars.Show NotesBlake Stoddard on Twitter - 1:27AWS Lambda - 4:45The Reddit hug of death is also known as the Slashdot effect - 4:55Maybe Roxane Gay can save us from our cord-cutting dystopia - 15:49

Basecamp co-founder David Heinemeier Hansson sparked a national controversy this week when he posted a series of livid tweets about how his wife received a much lower credit limit than he did on their Apple Cards, despite applying with the same financial information. What began as a rant against opaque algorithms turned into a regulatory investigation and more. In this episode, Dr. Ruha Benjamin of Princeton University and entrepreneur Mara Zepeda, co-founder of the XXcelerate Fund and Zebras Unite, talk about how the tech and financial sectors perpetuate systemic inequalities and how to start repairing the damage—or building something more equitable and inclusive from the ground up.Show NotesApple Card - 1:31DHH's Twitter thread - 1:53Steve Wozniak's response - 1:58The New York Department of Financial Services' announcement of its investigation into Goldman Sachs - 2:11"About the Apple Card" (Jamie Heinemeier Hansson) - 2:28Ruha Benjamin's website | Twitter - 2:57Race After Technology by Ruha Benjamin - 2:59University of Michigan article about the failures of the state's MiDAS system - 7:31"Racial bias in a medical algorithm favors white patients over sicker black patients" (Washington Post) - 8:18"Biased bots: Artificial-intelligence systems echo human prejudices" (Princeton University) - 12:40"Amazon scraps secret AI recruiting tool that showed bias against women" (Reuters) - 14:15Ruha Benjamin's Resources - 15:29Joy Buolamwini on Twitter - 16:52"Atlanta Asks Google Whether It Targeted Black Homeless People" (NYT) - 17:40Tuskegee Study, 1932-1972 (CDC) - 18:35Atlantic article about J. Marion Sims and his experiments on enslaved women - 18:51NYT article about China's use of facial recognition technology to oppress the Uighur minority - 20:10"Somerville Bans Government Use Of Facial Recognition Tech" (WBUR) - 20:38"Can you make AI fairer than a judge? Play our courtroom algorithm game" (MIT Technology Review) - 22:31

Jason Meller - 00:25"What is SSL?" - 1:13This is Outback Steakhouse's page for the Bloomin' Onion, which is categorized as an "Aussie-tizer." Yes, that's what Outback calls appetizers. I cannot un-know this fact and now I pass it to you. - 2:43"At an Outback Steakhouse Franchise, Surveillance Blooms" (Wired) - 2:51"Presto Launches Computer Vision Product for Real-Time Restaurant Operations Insights" (Presto press release) - 3:18"The Employer-Surveillance State" (The Atlantic) - 3:40Kolide - 5:45Basecamp's security overview with a mention of Shipshape (PDF) - 20:54"Introducing Netflix Stethoscope" (The Netflix Tech Blog) - 20:58

Simulacra and Simulation by Jean Baudrillard - 2:57Max Temkin is a Chicagoan and a co-creator of Cards Against Humanity - 4:01Little Free Library - 4:04Maverick by Ricardo Semler - 4:48Berkshire Hathaway shareholder letters by Warren Buffett - 5:27Amazon's 2018 shareholder letter by Jeff Bezos - 5:38Listen to our previous episodes about hiring a director of marketing, "In the Market for a Marketer" and "Meet Andy" - 13:02

Art19 - 1:02The Distance - 1:09Tweet from Kevin Finn to DHH / "Heal the Internet" - 1:15Buzzsprout - 1:21Video about Art19's new ad technology - 1:28DHH's tweet about leaving Art19 ASAP - 3:23Transistor - 3:52Lex Friedman - 4:16"Breaking: Two Top Stitcher Executives leave for Art19" (Hot Pod) - 10:58California Consumer Privacy Act (Wikipedia) - 23:20Justin Jackson - 40:24Jon Buda - 40:34The Good News Podcast, a show by Cards Against Humanity - 40:45"Crafting Radio's Driveway Moments" (NPR) - 42:26Sleep With Me podcast - 56:38Justin Jackson's post on getting to $30K - 58:21DHH's personal website - 1:02:27

"In the Market for a Marketer," our previous episode - 00:22Andy Didorosi | Detroit Bus Co. - 00:50"How Detroit ended up with the worst public transit" (Detroit Metro Times, 2014) - 1:45"Baby Shark (doo doo do doo do doo), explained" (Vox) - 16:00Jalopnik - 17:15Andy's talk at the 2014 Adobe 99U Conference, "What Detroit Taught Me About Getting Things Done" - 19:04"Eminem Opens a 'Mom's Spaghetti' Pop-Up in Detroit" (Vice, 2017) - 19:50Small Giants - 20:24

"Hire When It Hurts," our previous episode about hiring - 00:57"Farewell, Happy Camper," our episode about rebranding Basecamp - 1:51A Signal v. Noise post by Jason about design challenges for job candidates - 4:26Detroit Bus Co. - 11:17

She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement by Jodi Kantor and Megan Twohey (IndieBound.org) - 00:40Playing at the World: A History of Simulating Wars, People and Fantastic Adventures, from Chess to Role-Playing Games by Jon Peterson (IndieBound.org) - 1:14"Independent Women," our previous podcast's episode about Women & Children First bookstore - 1:31"Heal the Internet," our episode where David Heinemeier Hansson endorsed IndieBound - 2:00Danny Caine's website - 2:37The Raven Book Store's website | Twitter | Instagram - 2:40The Raven's viral Twitter thread from April 2019 - 6:46"Amazon will pay $0 in taxes on $11,200,000,000 in profit for 2018" (Yahoo Finance) - 10:10Books Are Magic - 11:00Caitlin Doughty - 13:17"Margaret Atwood's Handmaid's Tale sequel escapes from tight secrecy" (The Guardian) - 14:46The Raven's Twitter thread about the embargo on The Testaments - 16:36The huge demand for Michelle Obama's memoir affected printing capacity for Basecamp cofounders Jason Fried and David Heinemeier Hansson's book, which came out in the fall 2018. We covered those issues in this episode - 19:19Salt, Fat, Acid, Heat by Samin Nosrat - 19:28The Raven's Twitter thread on bestsellers - 20:23Quoth the Raven newsletter - 20:30Paradise Cafe Cookbook by Missy McCoy - 21:24El Dorado Freddy's, Danny Caine's forthcoming book of poetry - 23:38The Nickel Boys by Colson Whitehead - 24:38Ducks, Newburyport by Lucy Ellmann - 25:18The Instructions by Adam Levin - 26:33Wailin's husband read William Gass' The Tunnel so you don't have to - 28:22

DHH on Twitter - 00:53Matt Mullenweg's website | Twitter - 00:57The Twitter conversation that started the debate - 1:07WordPress.org - 1:40Automattic website - 1:45Automattic's Series D funding announcement - 1:54Matt Mullenweg's interview with TechCrunch - 3:30"Netflix CEO Reed Hastings: Sleep Is Our Competition" (Fast Company) - 9:19A 2005 demo by DHH on creating a blog engine in 15 minutes - 16:49"The deal Jeff Bezos got on Basecamp" (Signal v. Noise) - 24:16Benevolent dictator for life (Wikipedia) - 46:21DHH on the Django Chat podcast - 46:37"Richard Stallman resigns from MIT over Epstein comments" (The Verge) - 47:15Automattic Acquires Tumblr from Verizon - 56:17

Mike Davidson's blog post on Superhuman, "Superhuman is Spying on You" - 00:13Mike Davidson's tweet about Superhuman - 00:35"Marking the end of pixel trackers in Basecamp emails" and "Let's stop shaking people down for their email addresses" (Signal v. Noise) - 00:57"You can heal the internet" (Signal v. Noise) - 1:18The EU's official website about GDPR - 11:00"California Passes Sweeping Law to Protect Online Privacy" (New York Times) - 11:08Basecamp stopped reimbursing employees for Uber rides in 2017. DHH elaborates on that decision in our episode "Take A Stand" - 15:26IndieBound - 16:37DuckDuckGo - 17:45"Facebook CEO Mark Zuckerberg says the 'future is private'" (The Verge) - 21:46"Facebook Has Watched You Browse The Web For Years. And No, 'Clear History' Won't Really Stop It" (BuzzFeed News) - 22:15Our episode on becoming 100% Facebook Free - 22:28"Mister Gotcha," a four-panel cartoon by Matt Bors - 22:55A lavina is an avalanche - 26:00The U.S. Federal Trade Commission's page about the Equifax data breach - 29:21"Apple apologizes for listening to Siri conversations" (CNBC) - 30:30

A GQ profile of Japan's Kapital Denim - 1:26Pure Blue jeans - 1:44Meghan Markle - 2:39For a great peek into the denim industry and its environmental impact, we recommend this episode of the Articles of Interest podcast - 2:57David Hieatt - 3:18Hiut Denim | Facebook | Instagram | Twitter - 3:20A 2002 BBC story about the closure of the Dewhirst jeans plant in Cardigan - 3:58Howies - 4:20A selvedge denim explainer - 5:25A story in the Independent about Meghan Markle wearing Hiut's jeans - 13:56Denim Breaker Club - 17:52No Wash Club - 21:46Do Purpose: Why Brands With a Purpose Do Better and Matter More by David Hieatt - 24:35The DO Lectures - 24:42

Basecamp.com - 00:19Adam Stoddard on Twitter - 00:29"Connecting the dots: How we put a smile on the Basecamp logo" (Signal v. Noise, October 2015) - 1:22You can see the 37signals logo in the upper right corner of this website - 3:4837signals changed its name to Basecamp in 2014 - 4:20 Jonathan Van Ness - 5:23Garmin's BaseCamp - 6:51The original 37signals manifesto - 8:40Pentagram - 11:35UnderConsideration's review of the new logo - 14:40

Jason's tweet - 00:18"Six Hours of Phone Calls," our episode about hiring an SEO consultant - 00:44Adam Stoddard, Basecamp's marketing designer - 2:17CNBC's story on Jason's tweet - 3:35CNN story on Burger King's mobile app promotion that trolled McDonald's - 10:18

Ty Fujimura on Twitter - 00:52Ty's Medium essay, "The Cult of Overwork (And How to Avoid It)" - 00:54Cantilever website - 1:10Cal Newport's website - 8:47"The Cult of Overwork," James Surowiecki's New Yorker piece - 22:56Wild Hearts Can't Be Broken - 25:54 (Wailin would like to say that she describes the circus trick incorrectly: The rider actually mounts a moving horse before diving off the platform. Wailin would also like to say that she corrected herself on mic but Shaun cut that part.)

We're taking off the month of August! During our hiatus, we'll be playing some vintage episodes of the 37signals Podcast, a show that Basecamp ran from 2009-2011 (and then forgot all about until Wailin came across the show during an unrelated Google search). In this episode, Basecamp (then 37signals) co-founders Jason Fried and David Heinemeier Hansson answer questions from Signal v. Noise readers about the company's affiliate program, staying motivated, playing the stock market, and more.We'll be back with new episodes of Rework next week!

We're taking off the month of August! During our hiatus, we'll be playing some vintage episodes of the 37signals Podcast, a show that Basecamp ran from 2009-2011 (and then forgot all about until Wailin came across the show during an unrelated Google search). In this episode, Basecamp (then 37signals) co-founders Jason Fried and David Heinemeier Hansson talk about when to give something away and when to charge.

We're taking off the month of August! During our hiatus, we'll be playing some vintage episodes of the 37signals Podcast, a show that Basecamp ran from 2009-2011 (and then forgot all about until Wailin came across the show during an unrelated Google search). In this episode, Basecamp (then 37signals) co-founders Jason Fried and David Heinemeier Hansson discuss a satirical press release they wrote to skewer overblown tech company valuations. That leads to a broader discussion about investment, exits, and serial entrepreneurship.

Our previous two episodes, Shape Up and Shape Up Roundtable - 00:37Welcome Industries website | Twitter | Instagram - 1:16Pam's bio at Northwestern University - 1:31Brandon Williams' website - 3:31Umbra - 3:39Brandon's original idea for Float | Umbra product page - 3:54Kickstarter for the cork bag - 5:23Kickstarter for the photo frame - 5:56Kickstarter for the measuring cups - 6:52Most funded Kickstarter campaigns - 7:31Yanko Design's Instagram - 13:01International Home + Housewares Show - 13:53Janler Corporation - 14:41The cups are made of a plastic called Tritan - 18:58Crazing is cracking on the surface of an object - 19:07MoMA Design Store - 22:35Welcome Industries page to purchase the cups - 23:48Drink those claws - 27:19Wailin's explanation of "Hot Girl Summer" is mortifyingly inaccurate, so read this explainer instead - 27:28

Last week's episode, an introduction to Shape Up - 00:11Shape Up: Stop Running in Circles and Ship Work that Matters by Ryan Singer - 00:18Ryan Singer on Twitter - 1:18Conor Muirhead on Twitter - 1:22Jeff Hardy on Twitter - 1:27"Get One Piece Done" - 5:08"Affordances before pixel-perfect screens" - 10:02"Work is like a hill" - 12:44"The circuit breaker" - 21:16"Risks and Rabbit Holes" - 22:15"Watch out for grab-bags" - 23:43"Decide When to Stop" - 25:50"Bets, Not Backlogs" - 28:26

Books by Basecamp - 00:13Shape Up: Stop Running in Circles and Ship Work that Matters - 00:17Ryan on Twitter - 00:19Breadboard on Wikipedia and in Shape Up - 6:30Forrest M. Mims III on Wikipedia - 7:00"Planning is Guessing," our episode featuring Jason Fried on six-week cycles (his segment starts at 10:03). See also his Signal v. Noise post, "What six weeks of work looks like" - 13:20"Bets, not Backlogs," a chapter in Shape Up - 16:17The section on appetite in Shape Up - 17:13The section on the circuit breaker in Shape Up - 19:16

Big Integer, our episode about the outage - 3:56DHH's posts on subsequent outages - 3:59"Basecamp is hiring a Head of Marketing" (Signal v. Noise) - 6:15archive of past talks by Basecampers - 6:29Books by Basecamp - 6:30Six Hours of Phone Calls, our episode about looking for an SEO consultant to help with Basecamp's Google ranking - 6:46Basecamp Support - 8:28"Basecamp is hiring Customer Support Representatives" (SvN) - 8:38"We're hiring a Director of Operations" (SvN) - 9:19"Basecamp is hiring a Senior Programmer" (SvN) - 11:12Workable - 14:38Hiring Is Not Hazing, our episode about code reviews and other aspects of tech interviews - 20:00Know Your Team, our episode about the company formerly known as the product Know Your Company - 29:25"Why work doesn't happen at work," Jason Fried's 2010 TEDxMidwest talk - 31:27

Adam Stoddard on Twitter - 00:45Jason's tweet asking for SEO consultant recommendations - 1:36For more on design challenges as part of the hiring process, check out our episode "Hiring Is Not Hazing" - 4:12

A peek inside Basecamp's office in Chicago - 00:21"The open-plan office is a terrible, horrible, no good, very bad idea" (Signal v. Noise) - 00:34"Library Rules: How to make an open office plan work" (Signal v. Noise) - 00:43Tommy George on Twitter - 1:30YouVersion Bible app - 1:31Zemana - 13:39

Nikki Sylianteng on Twitter - 00:34"Thanks to Popular Demand, Planters Cheez Balls and Cheez Curls Are Back" (Kraft Heinz press release) - 2:54Nikki's tweets about eating Cheez Curls - 3:24

Jonas Downey on Twitter - 00:08Quiznos website - 00:21"We Love the Subs" commercial - 00:46Joel Veitch's site, Rathergood - 3:04Tarsier on Wikipedia - 4:29"We Like the Moon" video - 5:27Ty Harper's website - 5:45The Martin Agency website - 5:49Kerry Feuerman's website - 6:30Quiznos coupon commercial - 15:57Quiznos Huns commercial - 16:00REGO Restaurant Group on LinkedIn - 21:51"Where's the Shop? Cliff Freeman Slips Into History Books" (AdAge) - 30:22PIZZA PIZZA - 30:38

This is a lightly edited version of a keynote address Basecamp co-founder and CTO David Heinemeier Hansson delivered at RailsConf 2019 about "open source, markets, debts, purpose, and no less than the meaning of life." David also sits down with Shaun to talk briefly about how he approached this keynote differently than past talks.

Buffer's website - 1:24Carolyn Kopprasch on Twitter - 1:45Buffer CEO Joel Gascoigne on Twitter - 11:32Buffer's Open blog - 22:59"Remote Team Meetups: Here's What Works For Us" - 23:08

In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might say, is pretty metal.

If you have a question you'd like answered on the next Mailbag, leave us a voicemail at (708) 628-7850!

To listen to more of The Heartbeat Podcast, visit https://knowyourteam.com/blog/podcast/ or look for the show wherever you listen to podcasts.

Claire Lew on Twitter / Know Your Team website — 00:15The Heartbeat Podcast — 00:34Know Your Team's "About Us" page — 1:04"Building Know Your Company" (Signal v. Noise) — 8:04"How we put together a simple deal to spin off Know Your Company" (Signal v. Noise) — 12:31"Want to be a better manager? Work as a restaurant hostess" (Know Your Team blog) — 10:55Daniel Lopes on Twitter — 21:13The Watercooler — 21:40"Big news: Know Your Company is now Know Your Team" (Know Your Team blog) — 24:43

We're introducing a new segment called Last Week with Jason Fried, where Basecamp's CEO talks about a task or concern that recently fell on his plate. In this inaugural episode, Jason talks about how the end of the company's lease on its Chicago office leaves him with a big decision on how to design a space for a mostly remote workforce and whether Basecamp needs an office at all. Meanwhile, all work and no play makes Shaun a dull boy.

Our 2017 episode, "Can You Sell Water? Part 2" - 00:29The Institute for Justice Clinic on Entrepreneurship at the University of Chicago - 00:37The study "The Growth, Scope, and Spatial Distribution of People With Felony Records in the United States, 1948–2010" was published in the October 2017 issue of Demography - 3:23Microsoft made $16,005 in revenues its first year - 5:31Wikipedia article on ichthys - 9:22"Care.com Puts Onus on Families to Check Caregivers’ Backgrounds—With Sometimes Tragic Outcomes" (Wall Street Journal, March 2019) - 12:42"103 Uber drivers accused of sexual assault or abuse" (CNN, April 2018) - 12:44KENTECH - 12:48

We're introducing a new segment called Check-Ins, where we talk to folks at Basecamp about their answers to recurring questions that get asked of everyone here. Recently, Jeremy Daer on our Security, Infrastructure, and Performance team dealt with an incident where an Internet scammer was fraudulently posing as a Basecamp recruiter to collect personal information from job seekers. We hear from Jeremy about how this scam works and from Shanae Dykes on Basecamp's Support team about how to keep yourself safe while looking for remote job opportunities.

The DHH tweet that started it all - 00:36Wailin's tweet about the Chicago Tribune - 2:23Laura Hazard Owen on Twitter - 2:55NiemanLab - 3:34Consumer Federation of California - 4:21California Senate Bill 313, which former Governor Jerry Brown signed into law in 2017 - 5:40California News Publishers Association - 6:31The New York Times' cancellation screen - 9:36The Wall Street Journal's cancellation policy - 9:43The Washington Post's cancellation policy - 9:57Pete Mortensen on Twitter - 10:12Matter Ventures (which shut down in late 2018) - 10:18Jen Sabella on Twitter - 14:54Block Club Chicago - 14:59"Billionaire Owner Shuts Down DNAinfo, Gothamist Sites A Week After Workers Unionize" (NPR) - 15:09

Read David Heinemeier Hansson's blog post and Jeremy's follow-up post on the mass-login attack.Our episode on the Big Integer outage - 00:41The big Code Red moment starts at 3:06 of this clip but c'mon, just watch the whole thing - 00:48Jim Mackenzie on Twitter - 1:15Background on the data breaches at Marriott, Equifax, and Yahoo - 1:53Jeremy Daer on Twitter - 2:10"It's a Unix system!" - 7:24Have I Been Pwned? - 13:471Password, LastPass, Dashlane - 14:52"Clever girl" - 17:24"I've got the same combination on my luggage!" - 17:29

In 2004, Basecamp CTO David Heinemeier Hansson released a framework called Ruby on Rails that has since been used by over 1.2 million web applications including Twitter, Airbnb, Hulu, and, of course, Basecamp. In this bonus episode of Rework, David talks about creativity, finding a passion, and how writing Ruby changed the way he thinks about programming.