In this episode of Business by the Numbers, Hunt Demarest, CPA, from Paar Melis and Associates, breaks down essential steps every auto repair shop should take to prepare for unexpected disasters. After hearing about a client’s close call during a recent Florida storm, Hunt talks about practical advice, tax implications, and planning tips to safeguard your business. Whether it’s power outages, fire, or lost revenue, this episode covers all the bases to ensure you’re ready for anything.How to evaluate the tax benefits and practicality of purchasing a generator for your shop.Why it’s critical to back up your shop’s data, and how neglecting this can cost you thousands.The importance of having three months of operating expenses saved for unexpected downtime.What types of insurance coverage auto shops should prioritize, including lost revenue insurance?How backup internet options like Starlink can keep your business running smoothly, even in emergencies.Thanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: [email protected] a Copy of My Books Here:Wrenches to Write-OffsYour Perfect Shop The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level....

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Matt explores integrity and ethical behavior in the automotive repair industry. Using a reality TV challenge show as a metaphor, Matt illustrates how individuals can manipulate situations for personal gain, paralleling the ethical dilemmas faced by technicians who may lie to customers or recommend unnecessary repairs to boost earnings. He discusses the impact of reward systems, particularly flat-rate compensation, on behavior and introduces the "cobra effect" to highlight unintended negative consequences. Matt encourages listeners to reflect on their practices and prioritize integrity to build trust and ensure sustainable business success.Integrity and ethical behavior in the automotive repair industryThe impact of reward systems on technician behaviorFlat-rate compensation and its implications for ethical practicesManipulation and deception in competitive environmentsThe "cobra effect" and unintended consequences of reward systemsThe importance of maintaining professional integrityFinancial literacy and its role in decision-making for techniciansStrategies for continuous improvement in business practicesThe relationship between compensation structures and quality of workContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. <a href="https://chriscotton.captivate.fm/" rel="noopener noreferrer"...

Welcome to another episode of the Auto Repair Marketing Podcast. Today we’re diving into an essential topic for shops in competitive markets—how to rank auto repair keywords in a large city. If you're in a big city like Houston or Atlanta, you know how tough it can be to stand out among hundreds of other shops. But with the right SEO strategies, you can get your shop to rank higher and bring in more customers.In this episode, we’ll cover the key SEO basics you need, from optimizing your Google Business Profile to gathering keyword-rich reviews. We’ll also dive into the power of long-tail keywords and creating high-quality, authoritative content that sets you apart. If you’re ready to take your SEO to the next level and compete in a crowded market, this episode is for you. Let’s get started!Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsLagniappe (Books, Links, Other Podcasts, etc)How a Trip to Key West Solidified What I Know About Reviews: https://shopmarketingpros.com/a-trip-solidified-what-i-know-about-reviews/&nbsp;Keywords in Reviews - Adding Fuel to the Fire : https://shopmarketingpros.com/keywords-in-reviews-adding-fuel-to-the-fire/&nbsp;SMP Blog: https://shopmarketingpros.com/how-to-rank-for-auto-repair-keywords-in-a-large-city/&nbsp;They Ask, You Answer: https://marcussheridan.com/they-ask-you-answer/&nbsp;Moz: https://moz.com/&nbsp;The Ultimate Guide to Auto Repair Shop Marketing : https://shopmarketingpros.com/book/&nbsp;Semrush Link Building: https://www.semrush.com/blog/link-building/&nbsp;Show Notes with TimestampsHow To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com&nbsp;Facebook - facebook.com/shopmarketingpros&nbsp;Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros&nbsp;Questions/Ideas - [email protected]

Thanks to our Partner, NAPA Auto Care Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training take listeners through an in-depth, hands-on training session focusing on the safe handling and disassembly of high voltage battery pack, specifically from a Chevrolet Bolt. With the increasing prevalence of these vehicles, it is essential for automotive professionals to stay informed and equipped to handle the challenges that come with servicing them. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes Watch Full Video Episode NAPA Autotech: https://www.napaautotech.com/learn High Voltage Battery Pack Overview (00:00:16) Importance of EV Training (00:00:36) Safety Gear and Protocols (00:00:54) Understanding Arc Flash Protection (00:02:23) Preparation for Battery Disassembly (00:04:06) Manufacturer's Instructions for Disassembly (00:05:36) Types of Bolts Used (00:07:06) Voltage Levels in the Battery Pack (00:08:18) Gasket Removal Techniques (00:09:12) Revealing the Battery Pack Interior (00:09:56) High Voltage Battery Characteristics (00:11:29) Safety Preparations and Voltage Readings (00:12:51) Meter Testing Setup (00:15:26) Importance of PPE and Tools (00:17:44) Coolant and Battery Interaction (00:20:00) Voltage Measurement Process (00:21:55) Battery Energy Control Module Explanation (00:25:02) Importance of Following Service Manuals (00:26:39) Understanding Battery Cell Configuration (00:29:58) Importance of Electrical Knowledge (00:31:01) Safe Practices in Battery Disassembly (00:32:49) Concerns with Damaged Electric Vehicles (00:36:23) Upcoming AAPEX Event in Vegas (00:38:08) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: <a...

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching delves deep into the crucial role of coaching in the auto repair industry. He discusses how coaching enhances performance, accountability, and long-term success for shop owners, service advisors, and technicians. Chris shares insights on the benefits of having a coach, including improved business strategies, goal-setting, and overcoming challenges. He emphasizes that coaching is a valuable investment, leading to significant returns and sustainable growth. Throughout the episode, Chris elaborates on the transformative power of coaching, illustrating how it can turn struggling shops into thriving businesses. He provides real-world examples of shops that have seen remarkable improvements in efficiency, customer satisfaction, and profitability after implementing coaching strategies. Chris also touches on the importance of personalized coaching, tailored to address the unique needs and goals of each shop, ensuring that the guidance provided is relevant and actionable.Moreover, Chris highlights the role of coaching in fostering a positive work culture. He explains how regular coaching sessions can boost team morale, enhance communication, and create a cohesive environment where everyone is aligned with the shop's vision and objectives. By fostering a culture of continuous improvement, coaching helps shops stay ahead of industry trends and adapt to changing market demands.The episode encourages listeners to consider coaching to elevate their business and achieve excellence in the competitive auto repair landscape. Chris underscores that investing in coaching is about immediate gains and building a foundation for sustained success. He invites shop owners to take the first step towards transformation by exploring coaching opportunities, ultimately leading to a more prosperous and resilient business.Introduction and Podcast Overview (00:00:22)Coach Chris Cotton introduces the podcast and its focus on insights for auto repair businesses.Coaching Importance (00:01:16)Discussion on the significance of coaching for business owners and its impact on performance.Performance Through Coaching (00:02:23)Coached individuals consistently outperform those who go it alone, highlighting the value of accountability.The Role of Accountability (00:03:31)Accountability is crucial for achieving goals, ensuring follow-through on commitments.Perspective in Coaching (00:04:27)Coaching provides perspective, helping clients see the bigger picture amidst daily challenges.Long-Term Investment in Coaching (00:06:22)Coaching is a process that requires time, focusing on sustainable change rather than quick fixes.Commitment to Improvement (00:07:18)Successful coaching fosters a commitment to continuous improvement and resilience in tough times.Conclusion and Call to Action (00:08:20)Encouragement for listeners to embrace coaching for personal and business growth, emphasizing the importance of progress.Connect with Chris:[email protected]:...

In this episode&nbsp;Craig welcomes his friend Josh Parnell.&nbsp; Josh and Craig have both had the pleasure of working with Christian Brothers Automotive (CBA), and it was at events organized through CBA that Craig initially had the opportunity to see Josh speak.Josh has some great stories and eagerly demonstrates his heart for cultivating leaders in shops and teaching on concepts which help leaders communicate more effectively.Topics are focused on the importance of regular team huddles and Josh’s Five rules for effective communication.Speak Up listeners will recognize a number of familiar principles and enjoy the opportunity to hear insights from this excellent guest.Watch Full Video EpisodeJosh Parnell, Limitless Leadership Coaching: https://josh-parnell.mykajabi.com/limitless-leadership-performance-coaching-1Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmastersThank You To Our Partners:The Institute at WeAreTheInstitute.com. &nbsp;"Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Contact InformationEmail Craig O'Neill: [email protected] Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmastersThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/<a...

Thanks to our Partners, Shop Boss, and 360 Payments Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Donny Seyfer from NASTF highlights the increasing complexity of vehicle systems, security concerns like vehicle theft, and broader issues such as employment and the right to repair. Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE. Show Notes: Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Importance of Embracing Complexity (00:00:26) Vehicle Theft and Security (00:01:01) Challenges in the Industry (00:01:35) Right to Repair Evolution (00:01:53) Preparation for Vehicle Repairs (00:03:15) Embracing Complexity for Professional Growth (00:04:21) Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion Diagnosing the Aftermarket A to Z with Matt...

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, join the discussion about the unparalleled camaraderie, local business support network, lifestyle changes, and management strategies shared among automotive business peers. These automotive industry leaders showcase the value of having a contingency plan and the impact of personal and professional transformations over the years. Mark Bergasse, Mark's Auto Service, Ontario Glen Colling, Eastside Auto Service, Ontario Carlo Sabucco, Sil’s Complete Auto Care Centre, Ontario, Carlo’s previous episodes HERE. Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ RR 341: Friends First-Competitors Second: https://remarkableresults.biz/remarkable-results-radio-podcast/e341/ Mark's Heart Attack Incident (00:02:29) The Impact of Local Networks (00:05:38) Competitive Yet Collaborative (00:06:49) Shared Customers and Support (00:09:10) Leadership and Team Dynamics (00:10:00) Changes After the Heart Attack (00:11:30) Mark's Recovery and Moving (00:16:49) Implementing Systems (00:19:07) Continuity Planning (00:20:10) Personal and Corporate Wills (00:21:02) Importance of Coaching (00:21:47) Marketing Passion (00:24:41) Team Acknowledgment Practices (00:26:11) Balancing Strengths and Weaknesses (00:29:59) Long-term Business Goals (00:30:50) The Family Business Legacy (00:31:53) Future Ownership Plans (00:32:19) Unique Relationships Among Shop Owners (00:32:43) Depth of Trust in Business (00:33:13) Importance of Personal Connections (00:34:41) Trust as a Foundation (00:35:54) Lifestyle Changes After Health Scare (00:36:59) Navigating Dietary Restrictions (00:37:38) Cooking Tips and Culinary Adventures (00:39:06) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team...

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This 'Unstoppable Framework' is designed to help auto shop owners enhance their business operations and achieve a better work-life balance. Maryann Croce emphasizes the importance of defining core values and vision, which serve as guiding principles and a roadmap for the business. The discussion highlights how these foundational elements foster consistency, build trust with customers, and create a positive team culture. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes Watch Full Video Episode Worksheet for Episode 1 Core Values and Vision https://bit.ly/47KwENK Overview of the Unstoppable Framework (00:00:20) Core Values and Vision (00:01:06) Three-Day Weekend System (00:02:20) Defining Core Values (00:04:42) The Importance of Consistency (00:08:36) Team Culture and Trust (00:09:51) Vision as Direction (00:15:50) Legacy and Reputation (00:16:46) Vision's Impact on Growth (00:20:16) The Why Behind Actions (00:24:24) Customizing Success (00:25:38) Support and Resources (00:26:24) Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: <a href="https://twitter.com/RResultsBiz" target="_blank" rel="noopener...

In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis Associates, explores how auto repair shop owners can simplify their financial statements using the 50/30/20 profit model.Key Topics:Simplifying KPIs to focus on the most impactful metricsHow to effectively analyze your P&amp;L statementIRS tax extensions for those affected by hurricanesDeep dive into the 50/30/20 profit modelhttps://www.irs.gov/newsroom/irs-provides-relief-for-helene-various-deadlines-postponed-to-may-1-2025-part-or-all-of-7-states-qualifyThanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it.&nbsp; After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business.&nbsp; Find NAPA TRACS on the Web at NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: [email protected] a Copy of My Books Here:Wrenches to Write-OffsYour Perfect Shop&nbsp;The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from...

Matt Fanslow leads an in-depth discussion focusing on electric motor current and relative compression tests. Show NotesACCESS PICO FILES: https://bit.ly/3NgSdvOOverview of Electric Motor Current (00:00:11)Pico Scope Software (00:01:23)Understanding Waveforms (00:02:25)Setting Up Current Probes (00:04:09)Disabling the Fuel System (00:06:14)Configuring the Oscilloscope (00:07:18)Testing Current Consistency (00:10:35)Application to Other Electric Motors (00:12:55)Interpreting Waveform Patterns (00:16:13)Relative Compression Test Overview (00:17:25)Interpreting Waveform Peaks (00:18:34)rs.Identifying Global Compression Issues (00:19:54)Using Amplitude Cursors (00:21:04)Diagnosing Ignition Timing (00:24:23)Visual Confirmation of Cylinder Count (00:26:33)Identifying Misfiring Cylinders (00:27:38)Analyzing Low Compression Waveforms (00:30:06)Understanding Air Spring Effects in Engines (00:34:04)

Today, we’re diving into an essential topic—how to make your brand stand out from the competition. While you may already provide exceptional service, standing out in a crowded market requires a focused strategy. It’s not just about doing good work; it's about showing what makes your shop truly unique.We’ll break down the key ways to differentiate your brand, from nailing your customer service to using your core values to your advantage. We’ll also talk about how paying attention to your shop’s appearance and maintaining an active social media presence can make a big difference in how customers see you.If you're ready to learn how to make your shop rise above the rest and attract more customers, this episode is for you.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsLagniappe (Books, Links, Other Podcasts, etc)Building a StoryBrand by Donald Miller : https://storybrand.com/building-a-storybrand-book/&nbsp;McCart’s Auto Center - Ratchet and Wrench : https://www.ratchetandwrench.com/shop-life/article/11464229/shop-view-mccarts-auto-center&nbsp;https://shopmarketingpros.com/how-to-make-your-brand-stand-out-from-your-competitors/&nbsp;Show Notes with TimestampsIntroduction to Brand Differentiation (00:00:10) Brian introduces the topic of brand differentiation for auto repair shops.Understanding Brand (00:02:26) Explains that a brand is more than just a logo; it embodies the overall customer experience.Customer Perception and Reviews (00:04:25) Discusses the importance of customer reviews in identifying what makes a shop unique.Identifying Strengths and Weaknesses (00:05:30) Encourages owners to focus on strengths while addressing weaknesses for better brand differentiation.Concept of a Four-Dimensional Shop (00:06:32) Introduces the idea of a four-dimensional shop, focusing on customer service, quality, timeliness, and price.Timeliness and Price Mindset Shift (00:08:29) Stresses the importance of communication and fair pricing in building a strong brand.RepairPal Sponsorship Mention (00:10:28) Thanks RepairPal for sponsoring and highlights its benefits for auto repair shops.Building Trust with Clients (00:11:26) Emphasizes the need to cultivate trust through social media and transparent communication.Core Values Integration (00:12:23) Explains how core values should be central to the brand and daily operations of the shop.Daily Recognition of Core Values (00:13:19) Describes the implementation of daily recognition for team members based on core values.Core Values and Brand Identity (00:15:19) Discusses how core values, like happiness, differentiate a brand and impact team morale.Outward Appearance of Shops (00:17:18) Emphasizes the importance of a clean and organized environment in shaping brand perception. Customer Perspective (00:19:28) Encourages shop owners to view their business from a customer's angle to identify areas for improvement. Impact of Shop Aesthetics (00:20:35)

Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, the discussion highlights the significance of leadership, innovation, and continuous learning. 26 year old Dilraj Sekhon shares his insights on transforming a family business through education, embracing technology, and revitalizing their business model. With guidance from coach Alan Beech, his journey highlights the importance of vision, perseverance, and adapting to industry changes. Dilraj Sekhon, R &amp; S Auto, North York, ON Alan Beech, Beech Consulting Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Bob Greenwood's Legacy (00:01:07) Family Business Dynamics (00:02:21) The Importance of Education (00:02:49) Dilraj's Journey and Vision (00:04:48) Renovating the Business Environment (00:08:35) Community and Clientele Transformation (00:14:52) Encouragement for Change (00:15:03) Starting Uncomfortable Conversations (00:17:09) Embracing Technology in the Industry (00:18:42) Opportunities in Electric Vehicles (00:19:24) Navigating Business Challenges Together (00:22:02) Learning from Podcasts (00:22:40) Impact of Coaching and Industry Learning (00:24:03) Encouragement to Step Out of Comfort Zones (00:25:08) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: <a href="https://remarkableresults.biz/" target="_blank"...

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindConnect with Chris:[email protected]: 940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

In this episode, we’re diving into the topic of filler words—those little sounds and phrases like "um," "uh," or "you know" that creep into phone calls, meetings, presentations, and everyday conversations. While nearly everyone uses filler words, they can become a problem when they’re habitual and detract from your message.We’ll explore why filler words happen and their relation to anxiety or the fear of losing control in conversations. The good news is that while filler words are natural, they can be simple to address once the problem is acknowledged!&nbsp; We’ll offer practical tips to help you break the habit, including the power of embracing pauses instead of feeling the need to fill every silence.Whether you're in the aftermarket auto repair industry or any other profession, reducing filler words can help you communicate more clearly and confidently. Plus, we’ll touch on resources like Toastmasters that can help you sharpen your speaking skills.Watch Full Video EpisodeJoin Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmastersThank You To Our Partners:The Institute at WeAreTheInstitute.com. &nbsp;"Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Contact InformationEmail Craig O'Neill: [email protected] Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmastersThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. <a href="https://mattfanslow.captivate.fm/" rel="noopener noreferrer"...

Thanks to our Partners, Shop Boss, and 360 Payments Nichole Bennecoff discusses misunderstood and negatively perceived concepts of profit, especially within local businesses and the automotive repair industry. Nichole provides actionable advice to help business owners and employees alike understand the critical role of profit in business sustainability and growth. Nichole Bennecoff, Subie Guys, Traverse City, MI. Nichole’s previous episodes HERE Show Notes: Profit as a Dirty Word (00:01:36) The negative perception of profit in local businesses, especially in automotive repair. Understanding Profit's Necessity (00:02:33) Why profit is essential for business sustainability and employee compensation. Bridging the Gap of Understanding (00:03:39) Discussion on managing perceptions of profit among employees and the public. Importance of Profit for Employee Wages (00:04:53) The need for profit to provide fair wages and benefits to employees. Profit as a Reward (00:06:01) Nichole talks about the legitimacy of seeking profit as a reward for business efforts. Building Business Reserves (00:07:11) The importance of having profit reserves to sustain businesses during tough times is highlighted. Transparency in Finances (00:08:35) Transparency about business finances to help employees understand profit. Tying Compensation to Profitability (00:09:44) The idea of linking employee compensation to the business's profitability is discussed. Conclusion on Profit's Role (00:10:57) Reinforcing that profit benefits everyone in the business ecosystem. Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, our panel discusses strategies for increasing gross profit, team harmony, and the significance of training the next generation of automotive professionals. By understanding and managing gross profit, embracing expert guidance, and fostering a culture of continuous improvement, shop owners can navigate the challenges of the industry and achieve long-term success. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. [email protected] David Coelho, Village Auto Care, London, ON Nick Schonenberger, Kaufman’s Garage, Kitchener, ON Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Murray Voth's Coaching Impact (00:02:57) Nick discusses how Murray's coaching and app changed his approach to gross profit. Building Profit into Gross Profit (00:03:06) The importance of integrating net profit into gross profit for better financial management is emphasized. Understanding Gross Profit (00:05:33) Nick reflects on the realization that gross profit is essential for covering all business expenses. The Role of Mastermind Groups (00:07:29) Discussion on how belonging to mastermind groups can open shop owners' eyes to new possibilities. The Journey from Shop Owner to Business Owner (00:09:36) The fear and misconceptions that prevent shop owners from embracing their roles. Efficiency in a Two-Bay Shop (00:11:08) David shares how he improved efficiency and processes in his shop after facing challenges. The Harmony of Teamwork (00:14:20) The importance of collaboration and teamwork in achieving high productivity is highlighted. Training and Developing Technicians (00:15:20) David explains how his team trains together, ensuring consistent processes and high performance. Balancing Growth and Team Well-being (00:16:06) The discussion concludes with thoughts on managing growth without overwhelming the existing team. Introduction and Improvement Ideas (00:16:16) Discussion on the need for better communication and vision in shop management. Reflecting on 2023 and Future Changes (00:18:01) Encouragement for shop owners to assess last year’s performance and consider necessary changes. Training and Team Development (00:19:05) Introducing impactful training methods accessible to all team members for continuous improvement. Understanding Gross Profit Metrics (00:22:10) Clarifying the difference between markup and gross margin in shop pricing strategies. Teaching and Inspiring Future Technicians (00:26:57) David discusses his role as an educator and the importance of attracting young talent to the trade. Building a Professional Image in the Industry (00:29:00) Emphasizing the need for a positive image of the automotive trade to attract new entrants. Flexibility in Shop Management (00:30:40) David reflects on the flexibility he has as a shop owner to balance teaching...

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Emily Chung shares her recent trip to China with her 2 sons and father, discussing cultural experiences, manufacturing insights, and consumer differences. Highlights include the impact of tariffs on the automotive aftermarket and the importance of global collaboration, particularly in the context of electric vehicles and semiconductor production. Emily emphasizes the need for understanding and adapting to global market dynamics. Emily Chung, Autoniche, Markham, ON. Emily’s previous episodes HERE. Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Trip to China (00:01:10) Emily shares insights about her recent trip to China with her sons and father. Visit to Rotor Plant (00:02:04) Emily talks about visiting her father's rotor plant and the manufacturing process observed. OEM vs. Aftermarket (00:04:20) Emily explains the difference between original equipment manufacturers and aftermarket suppliers. Perceptions of China (00:05:34) Emily emphasizes the importance of experiencing China firsthand to understand its reality. China's Retirement Population (00:06:28) Emily highlights the large retirement population in China, comparable to the entire U.S. population. Cultural Observations (00:09:05) Emily reflects on the historical context of China and its political landscape compared to North America. Quality of Products Made in China (00:10:00) Emily addresses misconceptions about the quality of products manufactured in China. Use of Robots in Hotels (00:10:38) Emily shares her observations of robots used for food delivery and cleaning in hotels. Fast Food in China (00:13:35) Emily describes the differences in fast food offerings, including Tim Hortons and Starbucks. Unique Starbucks Offerings (00:14:43) Emily talks about a unique Starbucks drink found in Beijing that is not available in North America. Five Guys Experience (00:15:57) Emily shares her surprising experience dining at Five Guys in Shanghai. Cultural Insights on Food Delivery (00:16:15) Emily shares her experience with unique food delivery practices in China, including ordering from different restaurants while dining out. Children's Learning Experience (00:23:30) Emily reflects on the lessons her children learned about cultural differences and social norms during their trip. Wage Disparity Discussion (00:25:11) Emily explains the context of wage disparities in Chinese manufacturing, highlighting living conditions and compensation packages. Traffic and City Structure in Beijing (00:27:17) Emily describes the chaotic traffic and city layout in Beijing, emphasizing the scale of urbanization in China. Safety and Monitoring in China (00:29:14) Emily discusses the low crime rates in China and the impact of surveillance on public safety perceptions. Electric Vehicle Market Insights (00:30:17) Emily shares observations on the diverse

In this episode, Hunt Demarest, an experienced CPA specializing in the auto repair industry, sits down with Chris Cotton, a renowned auto repair shop coach and owner of Autofix Auto Shop Coaching. Together, they dive into the challenges and strategies of optimizing shop productivity and profitability.They talk about: The importance of labor hours per repair order (LHRO) and how it impacts a shop's profitability. Why thorough vehicle inspections and accurate estimates are crucial for increasing average repair orders (ARO). How modern shop management systems, help streamline operations and ensure healthy profit margins. Chris Cotton's personal experience as a shop owner and coach, and how he uses his own shop as a "test case" to develop successful strategies. Insights on whether and when to consider expanding your shop operations to multiple locations.Thanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it.&nbsp; After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business.&nbsp; Find NAPA TRACS on the Web at NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: [email protected] a Copy of My Books Here:Wrenches to Write-OffsYour Perfect Shop&nbsp;The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. <a href="https://chriscotton.captivate.fm/"...

Thanks to our Partner, NAPA Autotech Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of fostering an environment where clients and employees feel safe expressing their concerns. He offers practical communication strategies, such as validating emotions and responding with empathy, and recommends resources like the Gottman Institute for deeper understanding. The episode highlights empathy as a cornerstone for cultivating strong, lasting relationships with both clients and employees.Show Notes Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058The Importance of Relationships (00:02:50) Insights from John Gottman (00:04:09)Creating a Safe Space for Clients (00:07:02)Understanding Validation (00:08:22)Consequences of Invalidating Feelings (00:09:35)The Role of Safe Spaces for Employees (00:11:50)Open Dialogue and Solutions (00:13:01)Addressing Client Concerns (00:14:15)Escalation of Emotions in Interactions (00:15:38)Reassuring Clients During Tensions (00:18:02)Creating Trust in Relationships (00:19:10)Building Client Loyalty (00:22:51).Proactive Communication Strategies (00:26:20)The Impact of Empathy on Business (00:27:36)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/<a href="https://huntdemarest.captivate.fm/" rel="noopener noreferrer"...

Today, we’re diving into a crucial topic—your role in making your marketing partnership a true success. While hiring a marketing company takes a lot of work off your plate, it doesn’t mean you can be completely hands-off. In fact, your involvement is essential to ensure your marketing reaches its full potential.We’ll cover the key responsibilities you need to take on, from meeting with your marketing team to providing access and sharing important updates. We’ll also discuss how staying active in your community and delivering a great customer experience can make your marketing efforts even more effective.If you're ready to learn how to enhance your marketing partnership and see better results, this episode is for you. Let’s dive in!Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsLagniappe (Books, Links, Other Podcasts, etc)https://autoshopcoaching.com/weekly-blitz-podcast-with-chris-cotton/ - The Weekly Blitz By Chris Cottonhttps://www.kenblanchardbooks.com/book/raving-fans/ - Raving Fans&nbsp;Show Notes with TimestampsHow To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com&nbsp;Facebook - facebook.com/shopmarketingpros&nbsp;Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros&nbsp;Questions/Ideas - [email protected]&nbsp;

Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Carm sits down with Donny to explore his pivotal role at NASTF and his experiences working with automakers like Tesla. Donny shares behind-the-scenes insights on NASTF's technician support initiatives, their impressive membership growth, and the innovative solutions they’re implementing to support automotive technicians. We dive into Donny’s personal journey, his passion for the automotive industry, and the critical role of good business management in ensuring the success of repair shops. "The National Automotive Service Task Force (NASTF) is a 501 C6 not-for-profit organization established in 2000 by Automakers and the independent aftermarket to identify and resolve gaps in Service information, Tool Information, and Training." Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE. Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Overview of NASTF's Work (00:01:17) Donny discusses his responsibilities at NASTF and the importance of technician support. Technician Connection (00:02:09) Donny expresses his passion for helping technicians solve problems in the automotive industry. Growth of NASTF (00:02:39) Donny highlights the increase in NASTF membership from 6,000 to 43,000 members. Funding and Operations (00:03:02) Discussion on NASTF's funding model and its impact on operations for technicians. Listening and Gathering Information (00:04:23) Donny explains how he gathers information from industry members through subcommittees. Challenges with Automakers (00:06:08) Donny talks about the disconnect between aftermarket technicians and automakers. Collaboration with Tesla (00:07:15) Donny shares his experience in establishing a relationship with Tesla regarding repair initiatives. Implementation of Security Solutions (00:08:57) Discussion on the development of security solutions for Tesla vehicles. Building Relationships with Rivian (00:10:36) Donny mentions ongoing collaboration with Rivian to improve security features. Future Projects (00:11:29) Donny outlines upcoming projects and initiatives NASTF is working on. Scan Tool Validation Program (00:11:52) Introduction of a program aimed at validating aftermarket scan tools for security.. Key services in repair shops (00:18:03) Exploration of the role of vehicle security professionals in service repair. Importance of key cutting in shops (00:19:19) Insight into the necessity of key cutting machines in repair shops for customer service. Car theft statistics (00:20:18) Revelation of alarming statistics regarding car thefts linked to dealer interactions. Advice for young adults (00:23:19) Donny shares fatherly advice on financial responsibility and managing phone distractions. Economic education for kids (00:24:24) Discussion on the lack of financial education for youth and its implications. Donny's leadership roles (00:26:47) Overview of Donny's extensive...

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz," Coach Chris Cotton explores the metaphor of changing pastures to symbolize personal and professional growth. He addresses the common belief that "the grass is always greener on the other side" and emphasizes the importance of recognizing when change is necessary. Chris offers practical tips for self-assessment, investing in personal growth, eliminating negativity, staying committed to goals, and being patient with the process. Aimed at auto repair shop owners and professionals, the episode encourages taking control of one's circumstances for improvement. The episode is sponsored by Shop Marketing Pros.Connect with Chris:[email protected]: 940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

This Episode emphasizes the importance of pausing and leaving space for others to absorb information and engage with the things we’re speaking about.Whether you’re an advisor that talks themselves out of a sale - or an enthusiastic and passionate speaker that just has a hard time remembering to breathe, you’ll find yourself in good company listening and learning on this topic.&nbsp;Watch Full Video EpisodePausing is HARD.Experienced speakers and beginners all benefit from regular practice.In this episode&nbsp;1.)&nbsp; Craig shares recordings from a recent toastmasters meeting where two separate speakers received valuable feedback on pauses.2.)&nbsp; Craig discloses some of his own struggles with pauses and some surprising places this comes up.3.)&nbsp; We explore why we who struggle have a hard time pausing!4.)&nbsp; We’ll wrap up with some of the benefits of pausing!Pausing makes your message more clear and lets your audience process details from your presentation.Helps people retain and remember what you are saying better.&nbsp;A more comfortable rhythm is achieved that makes listening easier.&nbsp;Breath Control.&nbsp; Like running - you perform better when you are not out of breath!&nbsp; When your breath is under control you’ll maintain your place in have more organized thoughts.&nbsp;Aids in transitions for key segments of your speech or presentation.&nbsp;MOST critically - if you pause long enough - this will open up audience engagement.Remember:&nbsp; People are POLITE - They may not always be comfortable interrupting you!&nbsp; Give them some room to speak up next time you are speaking up!Thank You To Our Partners:The Institute at WeAreTheInstitute.com. &nbsp;"Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Contact InformationEmail Craig O'Neill: [email protected] Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. <a href="https://remarkableresults.biz/" rel="noopener noreferrer"...

Thanks to our Partners, Shop Boss, and 360 Payments Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Carlo Sabucco discusses the challenges of flat rate pay systems in the automotive repair industry, particularly for new technicians. He highlights the steep learning curve and unrealistic expectations associated with this pay structure. Carlos advocates for alternative compensation models, such as salary plus performance incentives, to better support technicians' growth and align with their personal and professional aspirations. Carlo Sabucco, Sil’s Complete Auto Care Centre, Oakville, ON. Carlo’s previous episodes HERE. Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Discussion on Flat Rate Pay Systems (00:00:27) Discussing flat rate pay systems and their challenges in the automotive industry. Challenges for New Technicians (00:01:11) Difficulties faced by younger technicians under flat rate pay, emphasizing the learning curve. Alternative Pay Programs (00:03:09) Discussion on the need for alternative pay structures as some dealers move away from flat rate. Training and Continuous Changes (00:06:06) The impact of constant training and changes on technicians' performance under flat rate systems. Paying for Dreams, Not Just Jobs (00:06:22) Carlo advocates for a pay structure that supports employees' aspirations rather than just their job roles. Ethics and Speed in Flat Rate Systems (00:08:22) Concerns about ethical practices and the culture created by a focus on speed over quality in flat rate pay. The Need for Professionalism (00:09:23) The importance of professionalism and fair compensation in the automotive industry. Individual Pay Programs (00:10:23) Discussion on the necessity of tailoring pay programs to individual employee needs and dreams. Building Employees' Dreams (00:13:34) The importance of understanding and supporting employees' dreams to foster loyalty and performance. Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections:...

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, discover how simply attending meetings can significantly improve net profit, the impact of cost management, and tips on leveraging technology for business efficiency. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. [email protected] Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Importance of Attendance (00:02:04) Discussion on how missing educational events can lead to lost opportunities and profits. Value of Showing Up (00:03:05) Murray emphasizes the connection between attendance and improved business performance. Networking and Community (00:04:39) The significance of in-person meetings for building relationships and sharing knowledge. Learning from Group Sessions (00:05:23) Murray shares insights on the benefits of participating in group coaching sessions. Addressing Intimidation in Coaching (00:07:50) Discussion on how some individuals feel intimidated and hesitant to participate in coaching. The Need for Continuous Learning (00:10:59) Carm stresses the importance of seeking expert guidance and accountability in business. Coaching Styles and Techniques (00:11:53) Murray contrasts different coaching approaches and their effectiveness in the industry. Utilizing Technology for Coaching (00:13:28) Murray discusses the transition to online coaching and the importance of Google Business Profile. Engagement in Virtual Meetings (00:14:17) The effectiveness of screen sharing and virtual meetings in enhancing learning experiences. Introduction to Collaboration Tools (00:15:54) Discussion on using screen sharing and collaboration tools for knowledge sharing among automotive shop owners. Resources for Business Improvement (00:18:58) Introduction to automotive management network resources such as SOPs and checklists for business advancement. Note-Taking and Organization (00:20:00) Personal experiences with note-taking and strategies for managing notes effectively in a business context. Using Google Docs for Accountability (00:23:22) How Google Docs can facilitate accountability by allowing team members to log and review action plans collaboratively. Networking and Community Support (00:27:02) Encouragement for members to utilize networking tools like Slack for better communication and support among peers. Understanding Employment Law (00:30:33) Insights into Canadian employment law regarding severance and the importance of having employment contracts to protect business owners. Understanding Severance Costs (00:32:12) Discussion on the financial impact of severance costs and the importance of understanding net income. Calculating Impact on Sales (00:33:13) Exploration of how to calculate necessary sales to cover losses in the automotive industry. Networking and Sharing Solutions (00:34:11) Importance of sharing experiences and...

Explore key leadership archetypes like the Motivator, the Builder, and Servant Leadership. Our panel shares the must-know strategies for effective communication, team building, and personal growth. Plus, they highlight the power of peer groups, continuous learning, and adapting your leadership style to different situations. This episode is perfect for shop owners, managers, and anyone in the automotive repair industry who’s ready to improve their leadership skills. Andrew Marcotte, American Pride Automotive, 5 locations, Virginia. Andrew’s previous episodes HERE Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE Show Notes Watch Full Video Episode Importance of Leadership (00:02:46) Andrew discusses how leadership impacts personal and professional spheres, emphasizing its ripple effect. Leadership Archetypes (00:03:05) Andrew introduces five main leadership archetypes: motivator, builder, accountability, example, and servant leadership. Learning Leadership (00:05:01) Carm stresses that leadership can be learned and encourages listeners to engage with uncomfortable concepts. Earning Leadership (00:06:03) Jon explains that leadership is earned through influence, not just given by title. Adapting Leadership Styles (00:06:56) Andrew discusses the importance of adapting leadership styles to individual team members for effective influence. Intrinsic vs. Extrinsic Motivation (00:09:01) The panel discusses the difference between external motivators and internal drives for employee engagement. Effective Motivation Strategies (00:10:12) The importance of understanding individual motivations beyond financial incentives is emphasized. Communication in Leadership (00:12:22) Carm highlights the necessity of active listening and communication in understanding team members' needs. Onboarding and Communication (00:13:15) Jon stresses the importance of consistent communication during onboarding to understand new team members. Impact of Strong Leadership (00:14:14) Andrew shares a story illustrating how strong leadership can transform team performance dramatically. Building Confidence in Team Members (00:17:37) Discusses the importance of nurturing team members' self-image and confidence for their growth. Balancing Visionary and Integrator Roles (00:18:45) Explores the duality of being a visionary and an integrator in leadership. Importance of Continuous Learning (00:19:09) Emphasizes the need for leaders to seek new information and stay educated. Growth Mindset in Leadership (00:20:43) Highlights the significance of a growth mindset for effective leadership and team development. Avoiding Staleness in Leadership (00:21:34) Discusses the risk of leaders becoming repetitive and the need for fresh insights. High-Impact...

In this episode of Business by the Numbers, Hunt Demarest, CPA, breaks down the latest tax proposals from Kamala Harris and Donald Trump, helping business owners understand what changes could impact their bottom line. Whether it’s Harris’s $50,000 small business deduction or Trump’s overtime tax elimination, Hunt offers critical insights into what’s real, what’s likely, and what’s just campaign rhetoric.Overview of Harris’s $50,000 small business deduction proposal.Insight into Trump’s plan to remove taxes on overtime.How these proposals could affect small business owners, especially in the auto repair industry.The importance of understanding startup expenses and tax deductions.The likelihood of these proposals passing into law andtheir real-world implications.Thanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it.&nbsp; After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business.&nbsp; Find NAPA TRACS on the Web at NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: [email protected] a Copy of My Books Here:Wrenches to Write-OffsYour Perfect Shop&nbsp;The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris...

Rapid Fire Questions with Tracy Capriotto!Watch Full Video EpisodeThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Want to make your content stand out in 2024? In this episode, we’ll discuss why creating completely original content isn’t the key—and what really drives success in today’s competitive landscape.You’ll learn how to take existing topics and make them your own by adding your unique voice and perspective. We’ll show you how to keep your shop at the forefront of your customers’ minds, even during long gaps between visits. Plus, get tips on how to use content across social media, email, and other channels to build trust and connect with your audience.Ready to boost your content strategy and strengthen customer loyalty? Tune in now and discover how to create content that truly resonates with your audience!Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsShow Notes with TimestampsHow To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com&nbsp;Facebook - facebook.com/shopmarketingpros&nbsp;Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros&nbsp;Questions/Ideas - [email protected]

Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Armen Jacjakian, a shop owner who immigrated from Dubai to Canada, and Alan Beech, his business coach, share insights on overcoming initial business struggles, the importance of cash flow management, and the transformative impact of coaching. Listeners are left with valuable takeaways about the importance of mentorship, the need for flexibility in the workplace, and the critical role of customer service in building a thriving automotive business. Armen Jacjakian, Speedy Auto Service, Mississauga, ON Alan Beech, Beech Consulting Show Notes Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Armen's Background (00:02:59) Armen shares his journey from Dubai to Canada and his family's history in the automotive business. Challenges During COVID-19 (00:04:19) Armen describes the impact of COVID-19 on his new shop and the strict lockdowns in Canada. The Importance of Coaching (00:05:23) Armen reflects on how starting coaching with Alan came at a crucial time in his business journey. Experiencing Growth Post-COVID (00:06:34) Armen discusses the significant growth and operational experience gained after the lockdown period. Mental Health and Coaching (00:09:36) Armen emphasizes the importance of mental health support for shop owners through coaching. Finding the Right Coach (00:11:25) Armen explains how he connected with Alan and his initial skepticism about coaching. Immediate Changes from Coaching (00:12:41) Armen shares how he increased his shop rate after the first session with Alan. Looking at the Business from Above (00:13:39) Armen discusses the value of viewing his business from a higher perspective with coaching. Prioritization with Coaching (00:14:38) Armen highlights how a good coach helps prioritize tasks and goals for business growth. Key Man Investment (00:16:51) Discussion on the importance of hiring a key man and investing in talent for business growth. Coaching Perspective (00:17:25) Alan emphasizes viewing coaching costs as investments that yield profitable returns. Challenges of Growth (00:18:11) Armen discusses the need for further key hires to facilitate business expansion. Outrageous Rent (00:19:06) Discussion on the high monthly rent of approximately $15,000 for the shop location. Staffing Structure (00:19:33) Armen shares details about his staffing, including eight bays and six technicians. Customer Service Approach (00:20:31) Armen explains the necessity of finding a front desk person who aligns with his vision. Operational Efficiency (00:21:09) Discussion on the importance of managing multiple roles effectively for business efficiency. Trends in Customer Service (00:22:30) Exploration of the trend towards dedicated customer service representatives in automotive shops. Challenges and Opportunities (00:23:53) Alan discusses the dual nature of challenges and opportunities in the automotive industry. Remote Advisor Potential (00:24:24) Discussion on the potential of remote advisors to support multiple automotive shops. Flexibility in Staffing (00:26:39) Armen...

In the previous episode Craig told the story of a serious encounter while on his regular evening ruck. Telling a story that is still being ‘experienced’ is a challenging matter!&nbsp; Common advice for communicators is to be cautious about speaking on things you are still going through - it can be difficult while facets of an event are still being processed.This episode serves as a consolidation of further takeaways after some decompressing.Further conversations over the weeks since the event revealed new and sometimes startling details.&nbsp; It turns out the suspect in the case had pulled a knife on three park workers and had also been accused of threatening another individual at park facilities nearby.&nbsp; Note:&nbsp; Craig’s takeaways from this event are based on his perspectives and from trusted counsel.&nbsp; If you have feedback or analysis for our listeners regarding this event and are trained in law-enforcement, security or related fields - please reach out via email to [email protected].&nbsp; Your input would be appreciated for anyone who feels compelled to speak up- but wants to be safe!Three separate local news stations interviewed Craig in the wake of the event.The suspect is still at large despite being known to police and possibly having been stopped by police before they secured evidence of a crime being committed.&nbsp; Links to Local News Stories:Wood TV 8 - https://www.woodtv.com/news/grand-rapids/several-graves-damaged-at-grand-rapids-cemetery/Wzzm13 -https://www.wzzm13.com/article/news/local/caught-camera-runner-captures-moments-man-vandalized-grand-rapids-cemetery/69-eb719d08-0b90-43b0-8872-abb795e999bbFox17https://www.fox17online.com/news/local-news/grand-rapids/its-heartbreaking-major-damage-overnight-at-grand-rapids-cemeteryThank You To Our Partners:The Institute at WeAreTheInstitute.com. &nbsp;"Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Contact InformationEmail Craig O'Neill: [email protected]<a...

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of the Weekly Blitz, Coach Chris Cotton from Auto Fix Auto Shop Coaching explores the transformative power of coaching as a form of teaching and development. He highlights that effective coaching is about empowering individuals to find their own solutions, fostering continuous learning, and building long-term capabilities. Drawing insights from leadership expert John Maxwell, Chris contrasts coaching with managing, emphasizing the importance of guiding rather than dictating. The episode also acknowledges Shop Marketing Pros, the sponsor, which offers specialized marketing services for auto repair shops.Introduction to Coaching (00:00:06)Chris Cotton introduces the podcast and its focus on coaching within the auto repair industry.Sponsorship Acknowledgment (00:01:05)Chris thanks Shop Marketing Pros for sponsoring the episode, highlighting their unique marketing strategies.Coaching as Teaching (00:01:05)Discussion on how coaching transcends mere direction, emphasizing the importance of teaching and developing others.The Heart of Coaching (00:02:16)Coaching is about empowering others to find their own solutions rather than simply providing answers.Coaching vs. Managing (00:03:31)Clarifying the distinction between coaching and managing, focusing on long-term development over task oversight.The Teacher's Mindset in Coaching (00:04:40)Exploring key elements of a coach's mindset, including guiding, patience, continuous feedback, and creating a safe environment.Building Relationships in Coaching (00:06:52)Emphasizing the importance of trust and genuine care in the coaching relationship for effective teaching.Long-Term Impact of Teaching (00:07:59)Teaching creates lasting change, equipping individuals to handle future challenges rather than just solving immediate problems.Practical Coaching Techniques (00:09:06)Suggestions for effective coaching, including asking questions, offering tools, mentoring, and celebrating learning.Conclusion on Coaching (00:10:12)Reiterating the importance of viewing coaching as teaching, influencing lives beyond immediate outcomes.Connect with Chris:[email protected]: 940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

Thanks to our Partners, Shop Boss, and 360 Payments Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, Dilraj Sekhon discusses the transformative impact of digital vehicle inspections (DVI) in automotive repair shops. Dilraj addresses common hesitations from technicians and service advisors, emphasizing DVI's benefits, such as enhanced customer communication through visual aids, improved inspection efficiency, and protection against disputes with photographic evidence. He also highlights the importance of team buy-in, consistency in inspections, and leveraging technology for ease of use. Dilraj Sekhon, R &amp; S Auto, North York, ON Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Importance of Digital Vehicle Inspections (00:00:24) Dilraj discusses the significance of digital inspections in automotive repair and addresses technician resistance. Enhancing Customer Communication (00:00:54) Visual aids in inspections help clients understand vehicle issues better. Efficiency in Inspections (00:02:01) Quality inspections save time and lead to more sales opportunities for technicians. Protecting the Shop (00:02:56) Digital inspections help prevent disputes regarding vehicle conditions with customers. Consistency in Inspections (00:03:19) Standardizing inspection processes ensures all technicians perform thorough checks. Example of Implementation (00:04:23) Dilraj shares a personal example of improving alignment checks through digital inspections. Oil Change Reminders (00:06:03) Using digital inspections to remind clients about upcoming oil change services. Bridging Communication Gaps (00:06:49) Digital inspections facilitate better communication between technicians and service advisors. Encouraging Team Buy-in (00:07:45) The importance of involving the team in the digital inspection process for smoother implementation. Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network <a...

Do you believe that every shop has a culture, whether intentional or not? Discover how to define your desired culture and lean into empowering leadership and personal development. This episode is packed with actionable insights and real-life stories to help you transform your shop’s culture from the ground up. Whether you’re struggling with high turnover or just want to create a more positive work environment, this discussion has something for everyone. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. [email protected] Show Notes Watch Full Video Episode Rick White on Culture (00:04:55) Rick White challenges the idea of "no culture," emphasizing intentional versus unintentional culture. Maryann Croce on Defining Culture (00:06:59) Maryann Croce discusses the importance of defining desired culture for employee engagement and customer perception. Discussion on Culture's Impact (00:11:53) The panel discusses how culture affects profitability, sustainability, and enjoyment in the workplace. Unethical Practices and Culture (00:12:44) Carm emphasizes the connection between poor culture and unethical practices within a business. Personal Development (00:14:09) Dave discusses how personal development influences a shop owner's ability to cultivate a positive culture. Rick White on Wisdom vs. Knowledge (00:16:54) Rick contrasts knowledge and wisdom, stressing the importance of applying knowledge to create a strong culture. Poor Culture Indicators (00:17:55) Discussion on signs of a poor workplace culture, including low morale and unsafe environments. Lack of Trust and Engagement (00:18:35) Exploration of how absence of trust leads to employee disengagement and its negative impact. Leadership and Growth (00:19:07) Importance of strong leadership for shop success and personal investment in leadership development. Business Ownership Realities (00:24:02) Reflections on the challenges of business ownership and the unexpected demands it brings. Hope and Future Potential (00:27:19) Emphasizing the need for hope and setting high goals to maintain motivation in business. Cultural Shifts and Coaching (00:30:38) Encouragement for gradual cultural improvements and the importance of seeking guidance from coaches. Core Culture Ingredients (00:33:17) Identifying key elements of a positive culture, including leadership behavior and employee recognition. Understanding Culture (00:37:00) Discussion on the significance of culture in a shop and the difficulty of addressing toxic behaviors. Toxic Employees and Culture (00:37:37) Rick shares experiences with toxic employees and how their negative impact can be mitigated. Firing Toxic Behavior (00:38:41) Dave narrates a tough conversation where he separates an employee's behavior

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the next generation. Tony Molla, host of the Team ASE Podcast and also serves as the Texas Field Manager for the ASE Education Foundation. Show Notes Watch Full Video Episode https://www.aseeducationfoundation.org/ Tony Molla's Background (00:02:45) Tony shares his extensive career in the automotive industry and his editorial experience. Importance of Education in Automotive Industry (00:04:12) Carm and Tony discuss the need for improved education and involvement in CTE programs. Changing Perceptions of Automotive Careers (00:04:12) Tony emphasizes the evolving view of automotive careers and the skills required today. Role of Parents in Career Choices (00:05:20) Tony explains the influence parents have on students' career decisions in the automotive field. Career and Technology Education Programs (00:06:13) Tony advocates for involvement in CTE programs to build foundational skills for students. Post-secondary Program Options (00:07:10) Discussion on the benefits of post-secondary programs for aspiring automotive technicians. Curriculum Changes in Education (00:08:06) Carm shares his involvement in updating local college automotive curriculum. Challenges in Educational Resources (00:08:55) Tony talks about challenges in funding and resources for CTE programs across the nation. Perceptions of Independent Repair Shops (00:11:51) Carm discusses changing perceptions of job opportunities in independent repair shops. Importance of Industry Benefits (00:12:49) Tony highlights the need for independent shops to offer competitive benefits to attract talent. Diverse Career Paths in Automotive (00:14:56) Carm emphasizes the various opportunities available within the automotive industry beyond traditional roles. Investing in Employee Training (00:15:39) Tony stresses the importance of employers investing in ongoing training for technicians. The Importance of Passion in Careers (00:20:00) Discusses the necessity of passion for success and financial rewards in any career. Career Changes and Opportunities (00:20:26) Tony shares his journey through various career changes and the importance of technical background. Finding Job Security in Trades (00:21:24) Explores the idea of job security in trades, emphasizing skill and knowledge. Reinventing Yourself (00:21:48) Tony reflects on the need to actively seek new opportunities and reinvent oneself. The Value of Technical Knowledge (00:22:35) Highlights how technical expertise can lead to unexpected job opportunities. Recruitment Strategies in the Automotive Industry (00:23:40) Discusses the need for businesses to be proactive in finding and recruiting talent. Finding the Right Employer (00:25:22) Carm asks for tips on how individuals can identify suitable employers. What Students Look for in...

In this episode of Business by the Numbers, host Hunt Demarest, CPA, dives into the critical role that productivity&nbsp;and efficiency&nbsp;play in the profitability of auto repair shops. Using real-world examples, Hunt explains the differences between these two metrics and how shop owners can leverage them to drive business successProductivity vs. Efficiency: Learn the key differences between productivity (work produced) and efficiency (how well time is used) and why both matter for your shop’s performance.Why Higher Efficiency Doesn’t Always Mean Higher Productivity: Discover why a 100% efficient technician may not always be productive and how to balance these metrics.Flat-Rate vs. Hourly Pay: Hunt explains the pros and cons of each pay structure and how they impact technician performance and shop profitability.Real-Life Example of Pay Impact: See how a shop owner improved profitability by hiring a higher-paid technician who produced more billable hours, leading to a dramatic increase in gross profit.How to Measure Productivity in Your Shop: Practical tips on using your shop management software to track productivity and efficiency and optimize your team’s output.Thanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it.&nbsp; After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business.&nbsp; Find NAPA TRACS on the Web at NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: [email protected] a Copy of My Books Here:Wrenches to Write-OffsYour Perfect Shop&nbsp;The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. <a href="https://huntdemarest.captivate.fm/" rel="noopener noreferrer"...

Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops.&nbsp;Show NotesWatch Full VideoPuncture Repair Procedures: https://www.ustires.org/sites/default/files/2021-10/Puncture_repair_handout_17_2.pdfTire Repair: What You Can and Cannot Repair on a Flat Tire: https://www.continental-tires.com/products/b2c/tire-knowledge/tire-repair/Faulty Tire Repair Brings $22.8 Million Court Award: https://www.shopownermag.com/faulty-tire-repair-brings-22-8-million-court-award/$22.8 Million Faulty Tire Repair Entirely Avoidable: https://www.tirereview.com/22-8-million-faulty-tire-repair-entirely-avoidable/Discussion on Auto Repair Integrity (00:01:06)Personal Tire Repair Experience (00:01:17)Cost Comparison of Tire Repairs (00:02:25)Incompetence vs. Scamming (00:02:33)Lack of Standard Protocols (00:04:07)Importance of Manufacturer Protocols (00:04:41)Tire Repair Limitations (00:08:37)Legal Precedents in Auto Repair (00:09:42)Consumer Awareness and Questions (00:10:55)Disconnect Between Clients and Mechanics (00:12:04)The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Want to create video content that boosts your shop’s visibility and drives more customers to your door? Discover how taking on the VEDA (Video Every Day in August) challenge can help you get comfortable on camera, overcome any fears, and make video a natural part of your marketing strategy.In this episode, we’ll share practical tips on using video to build trust with your audience, improve your SEO, and showcase your expertise—all while staying consistent with daily video content. Plus, you’ll learn how doing VEDA can help you master video creation and create real connections with your customers.Don’t miss out on this chance to level up your video game and see real results for your shop. Tune in now and start creating videos that truly connect!Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopshttps://www.facebook.com/brian.walkerhttps://www.facebook.com/brian.walker/videos/877852980463356 - Brian’s #veda day 31https://www.facebook.com/brian.walker/videos/2358559621160873 - Brian’s #veda day 32How To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com&nbsp;Facebook - facebook.com/shopmarketingpros&nbsp;Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros&nbsp;Questions/Ideas - [email protected]

Understand the financial benefits of effective training for  Service Advisors and Customer Service Reps and the importance of networking and collaboration. November 9 - 10, 2024 in Detroit/Novi, MI Learn more at serviceadvisortraining.com Leigh Anne Best, Might Auto Pro, Medina, OH, trainer and co-founder of Brakes for Breasts Bill Hill, Might Auto Pro, Medina, OH, trainer and coach Maverick Shop Owners Laura Frank, former shop owner, trainer and co-founder of Brakes for Breasts Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners Show Notes Watch Full Video Episode Importance of Owner Participation (00:03:00) Carm emphasizes the need for shop owners to participate in training alongside their customer service representatives. Networking Benefits (00:04:22) The significance of networking among attendees at the training event for shared learning experiences. Experience of the Trainers (00:05:34) Highlighting the extensive experience of the trainers and their practical knowledge in customer service. Financial Implications of Training (00:06:04) Discussion on the financial benefits of effective customer service and training for shop owners. Technician to Service Advisor Success Story (00:09:01) Bill shares a success story of a technician who transitioned to a service advisor role and excelled. Transparency in Business Practices (00:12:00) Jerry talks about the importance of transparency and ethical practices in customer service. Hiring for Customer Service (00:14:20) Discussion on effective hiring practices for customer service representatives based on personality traits. Upcoming Live Training Event (00:16:34) Announcement of the live service advisor training event scheduled for November 9th and 10th in Detroit. Building Customer Relationships (00:20:22) Emphasizes the importance of educating customers about their vehicle issues for better service. Importance of Follow-up (00:21:20) Highlights the significance of following up with customers to encourage repeat visits. Training for All Staff (00:21:51) Stresses that training should include anyone who interacts with customers, not just CSRs. Tracking Phone Call Success (00:22:31) Discusses the importance of tracking opportunity calls to measure conversion rates effectively. Utilizing Technology for Improvement (00:23:33) Mentions the benefits of using technology to analyze customer interactions and improve service. Identifying Underlying Problems (00:24:52) Explores how phone answering issues can be mistaken for marketing problems. Adapting to Change in Business (00:26:06) Encourages business owners to evolve with industry changes and invest in staff training. Challenges in Leadership (00:27:19) Discusses difficulties in communicating effectively with staff and the importance of peer learning.The Value of Training (00:31:53) Argues that investing in training can sustain or even improve business revenue. Setting Staff Up for Success (00:33:27) Emphasizes the responsibility of leaders to properly train staff for their roles. Motivation for Collaboration (00:34:23) Explains the drive behind the coaches to organize training sessions for struggling clients. Helping Others Succeed (00:35:50) Emphasis on the joy of witnessing others' success and mentorship in the industry. Overcoming Training Paralysis (00:36:27) Addressing confusion in training and providing guidance to help shop owners move forward. Value of Training (00:41:49) Discussion on...

Thanks to our Partner, NAPA Auto Care Sara Fraser and Tracy Capriotto discuss their travel experiences and offer practical advice for making work trips more manageable and enjoyable. They cover essential packing items, health and comfort strategies, and the importance of preparation. Their conversation is filled with light-hearted banter and useful insights, aimed at helping listeners navigate the challenges of conference travel, particularly for women in the industry. This episode is a must-listen for anyone gearing up for a busy conference season in the automotive industry. Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Show Notes Watch Full Video Episode Travel Planning for Conferences (00:00:40) Discussion on the importance of planning for travel during conference season. Packing for Comfort (00:02:52) The importance of packing for comfort during long conference days. Health Tips for Travelers (00:05:32) Sara talks about using immune support while traveling. Pain Relief Solutions (00:07:22) Discussion on using heat patches and biofreeze for back pain relief during travel. Steaming Clothes vs. Ironing (00:09:02) Tracy and Sara compare using steamers to traditional ironing for wrinkle-free clothes. Makeup Bag Innovations (00:10:54) Tracy reveals her new makeup bag that improves organization and accessibility. Stain Removal Tips (00:12:46) Sara introduces a stain remover for makeup spills during travel. DIY Nail Care Tips (00:15:17) Advice on performing DIY nail care, including the use of gel polish and mini lamps for travel. Importance of Band-Aids (00:17:03) Discussion on the necessity of carrying band-aids to prevent blisters during travel. Traveling with Allergy Medications (00:19:58) Tracy emphasizes the importance of bringing allergy medications when traveling to unfamiliar places. Lip Care Essentials (00:20:11) The hosts discuss the need for lip balm in dry climates, especially during travel. Sewing Kit Necessity (00:20:30) Tracy advises bringing a mini sewing kit to handle wardrobe malfunctions on the go. Makeup Removal Tips (00:21:36) Sara introduces the reusable makeup eraser as an eco-friendly travel essential. Charger Essentials (00:22:40) Tracy shares a travel tip about always bringing the complete phone charger, not just the cord. Noise-Canceling Headphones (00:23:48) Discussion on the benefits of noise-canceling headphones for a better flying experience. Traveling with Earplugs (00:24:25) Sara talks about the benefits of using earplugs to manage ear pressure during flights. Luggage Tips: Importance of Wheels (00:25:23) Tracy stresses the importance of having four-wheeled luggage for easier maneuverability. Choosing the Right Luggage (00:26:38) The benefits of double wheels on luggage for improved travel experience. Water Bottle Hack (00:29:22) A recommendation for a spill-proof water bottle that keeps drinks cold. Precheck Benefits (00:30:21) Importance of TSA Precheck for easier travel and security experience. Jewelry Travel Tips (00:31:47) Discussion on organizing...

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz," Coach Chris Cotton delves deep into the intricate balance between focusing on future goals and reflecting on past experiences. He emphasizes the critical importance of learning from both successes and failures to inform future decisions, ensuring that each step forward is grounded in wisdom gained from previous endeavors. Coach Chris offers a wealth of practical strategies to achieve this balance, such as scheduling dedicated reflection time, maintaining a detailed journal to track progress and insights, and celebrating milestones to acknowledge and appreciate growth.He warns against the dangers of becoming too fixated on future ambitions, which can lead to the neglect of valuable lessons from the past, potentially repeating mistakes or missing out on crucial learning opportunities. The episode also includes a special shout-out to the sponsor, Shop Marketing Pros, which specializes in providing innovative marketing strategies tailored specifically for auto repair shops, helping them to thrive in a competitive market.Introduction to the Episode (00:00:08)Coach Chris Cotton introduces the podcast and highlights its focus on business insights and industry updates.Shout-out to Sponsor (00:01:08)Recognition of Shop Marketing Pros for their tailored marketing strategies for auto repair shops.Focus on the Future vs. Reflection on the Past (00:01:08)Discussion on the importance of balancing future goals with reflection on past experiences.The Importance of the Past (00:02:09)Exploration of how past experiences shape current knowledge and decision-making.Reasons to Reflect on the Past (00:03:12)Outlining key reasons for reflection: context, lessons from failure, celebrating progress, and maintaining perspective.The Journey vs. Destination (00:04:16)Emphasis on appreciating the journey rather than solely focusing on future achievements.Balancing Forward Momentum with Reflection (00:05:25)Practical strategies for integrating reflection into business practices.Risks of Forgetting the Past (00:06:37)Consequences of focusing only on the future, including loss of core values and lessons.Finding Balance (00:07:56)Encouragement to honor past experiences while pursuing future ambitions for a grounded approach.Connect with Chris:[email protected]: 940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement...

On the evening of August 29th - Craig was on his early evening Ruck when he found himself confronting a cemetery vandal.In this episode he shares details from the event along with sometimes serious - sometimes whimsical takeaways from this ordeal.&nbsp; This event triggered an abundance of reflection for Craig regarding the challenges faced when communicating under stressful circumstances.&nbsp; From word choices - to frantic calls - and de-escalation.In conversations with law enforcement it became apparent that the culprit in this destruction was an individual that may be known to police - and possibly afflicted with addiction and/or mental illness.&nbsp; Craig shares how the general knowledge that this crime was not one of passion or desire - but the acts of an afflicted individual served to reduce the outrage that members of his community felt initially upon learning of the degree of destruction.Note:&nbsp; Craig’s takeaways from this event are based on his perspectives and from trusted counsel.&nbsp; If you have feedback or analysis for Craig (What could he have done better? What did he do well?) regarding this event and are trained in law-enforcement, security or related fields - please reach out via email to [email protected].&nbsp;&nbsp;Professional perspective is appreciated and we’d be happy to share your tips or advice with our listeners.Three separate local news stations interviewed Craig in the wake of the event.Watch Full Video EpisodeLinks to Local News Stories:Wood TV 8 - https://www.woodtv.com/news/grand-rapids/several-graves-damaged-at-grand-rapids-cemetery/Wzzm13 -https://www.wzzm13.com/article/news/local/caught-camera-runner-captures-moments-man-vandalized-grand-rapids-cemetery/69-eb719d08-0b90-43b0-8872-abb795e999bbFox17https://www.fox17online.com/news/local-news/grand-rapids/its-heartbreaking-major-damage-overnight-at-grand-rapids-cemeteryThank You To Our Partners:The Institute at WeAreTheInstitute.com. &nbsp;"Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative

Thanks to our Partners, Shop Boss, and 360 Payments Brad Updegraff discusses the pressing shortage of skilled technicians in the automotive industry. Brad shares strategies for training and developing technicians, and the importance of creating strong relationships with local schools. Additionally, he emphasizes the significance of flexible compensation plans and support for aspiring technicians. Brad Updegraff, Dave’s Ultimate Automotive, 6 locations, Austin, TX. Brad's previous episodes HERE. Show Notes Watch Full Video Episode Industry Challenges (00:00:34) Discussion on the nationwide technician shortage and the impact of the growing electric vehicle market. Creating a Technician Pipeline (00:01:08) Brad reflects on the long-term strategies dealerships have implemented to develop their technician workforce. Personal Experience as an Intern (00:02:08) Brad shares his early experiences in the automotive industry and the challenges he faced as an intern. Strategies for Training Technicians (00:02:34) Exploration of effective strategies for training technicians, emphasizing building relationships with local schools. NAPA Apprenticeship Program (00:03:11) Overview of the NAPA apprenticeship program and its effectiveness in developing new technicians. Case Study: A Young Trainee (00:04:04) Brad discusses a specific trainee's experience, highlighting the importance of pairing her with a skilled technician. Adapting Training Approaches (00:05:01) Challenges faced during the training program lead to a need for more flexible and adaptable training methods. Identifying Natural Leaders (00:05:47) Importance of recognizing natural leaders among technicians to foster a supportive training environment. Compensation Structures (00:07:30) Discussion on compensation plans and how to ensure they are attractive to both new and experienced technicians. Selecting the Right Trainees (00:08:33) Brad emphasizes the importance of carefully selecting trainees based on their interest and potential. Encouraging Continuous Improvement (00:09:34) Encouraging technicians to seek growth and development opportunities within the company. Value of Training for Students (00:10:17) Highlighting the need for trainees to understand the importance of continuous education and training. Compensation and Incentive Plans (00:11:05) Brad discusses innovative compensation structures to attract and retain skilled technicians. Tool Accessibility for Technicians (00:12:01) Addressing the lack of tools as a barrier for entry-level technicians and proposing solutions. Flag Rate Compensation Model (00:12:58) Explanation of a flag multiplier system designed to support both green and experienced technicians in learning. Compensation Structure for Technicians (00:14:04) Discussion on the importance of a well-structured compensation plan for technicians and foreman roles. Challenges of Foreman Role (00:15:00) Exploring the difficulties faced by foreman roles during poor traffic times in the shop. Impact on Profit Margins (00:15:49) Analyzing how technician training impacts overall shop output and profit margins. Tool Acquisition Programs (00:16:43) Overview of...

In this episode, Carm Capriotto brings insights into the critical role of soft skills in the automotive industry. The discussion centers around the importance of communication, empathy, and active listening in fostering better customer relationships and enhancing team dynamics. Perfect for business owners, service advisors, and automotive professionals looking to elevate their operations. Prioritize the development of soft skills within your team, and watch as your business thrives in a more supportive and cohesive environment. Darrin Barney, President, Elite Worldwide, Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE Rachel Spencer, Spencer’s Auto Repair, Krum Texas. Listen to her other episodes HERE Bill Snow, VP of Franchise Development and Operations, Rad Air. Listen to Bill’s previous episodes HERE Show Notes Watch Full Video Episode Upcoming Events (00:02:35) Darrin shares details about the "Fly with the Eagles" training course and the "Ignite" event in Dallas. https://eliteworldwide.com/events/ Discussion on Soft Skills Gap (00:04:13) A gap in soft skills among students and the need for professional interaction training. Rachel on Communication (00:05:24) Rachel discusses various forms of communication and the importance of closing the expectation gap. Three-Second Rule (00:06:41) Darrin explains the "three-second rule" to improve listening and processing during conversations. Toastmasters and Public Speaking (00:09:23) Carm shares insights about Toastmasters and its benefits for improving communication skills. https://rrtm.toastmastersclubs.org/directions.html Empathy as a Soft Skill (00:10:07) Rachel defines empathy and its importance in effective communication and team dynamics. Sympathy vs. Empathy (00:11:25) Darrin contrasts sympathy and empathy, highlighting the need for understanding in service roles. Teaching Empathy (00:12:25) Rachel discusses modeling empathy for employees and children, emphasizing active listening. Fix My Ride Program (00:13:11) Rachel shares a program that fosters empathy by helping those unable to fix their cars. Empathy in Leadership (00:15:05) Bill discusses the importance of empathy in decision-making and its effects on team dynamics. Eye Contact as a Soft Skill (00:15:50) Darrin underscores the significance of maintaining eye contact in communication, especially in the digital age. The Uncomfortable Nature of Eye Contact (00:18:46) Discussion on the discomfort associated with maintaining eye contact in conversations. Generational Communication Differences (00:19:11) Exploration of how younger generations prefer texting over direct communication. Getting Comfortable with Discomfort

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Derek Kaufmann, managing partner at Schwartz Advisors, discusses the transformative changes in the automotive industry, particularly the rise of electric vehicles (EVs) and the influence of Chinese manufacturers. Derek shares insights on China's significant investments in EV technology and battery production, highlighting their impact on global market dynamics. The conversation also covers the challenges faced by legacy automakers in the U.S. and Europe, the competitive landscape of EVs, and the future of the automotive market. Derek Kaufman, Managing Partner, Schwartz Advisors, Listen to Derek’s previous episodes HERE. Show Notes Watch Full Video Episode China's Market Impact (00:01:54) Derek predicts a complete transformation of global car markets due to Chinese competition in the next five years. Strategic Moves by China (00:03:16) Discussion on China's investment in EV battery minerals and production, establishing dominance in the EV market. Chinese EV Companies (00:04:37) Derek explains the reduction of Chinese EV companies and the emergence of viable players in the market. Chinese Exports and Global Competition (00:06:02) China's rise as the top auto exporter and the implications for U.S. brands in global markets. Sales Forecast and Market Shares (00:07:44) Overview of global vehicle sales, emphasizing China's significant market share and future growth potential. Comparative Vehicle Design (00:08:44) Discussion on the superior vehicle design and technology of Chinese manufacturers compared to U.S. automakers. Tesla vs. Chinese Competitors (00:10:21) Derek compares Tesla's Model Y with the Chinese XPeng G6, highlighting differences in pricing and technology. Future of Domestic OEMs (00:16:30) Concerns about the future competitiveness of U.S. and European automakers in light of Chinese advancements. Lessons from the Past (00:18:25) Derek draws parallels between the current situation and the 1970s Japanese auto market entry. Embracing Chinese Manufacturing (00:21:01) Derek advocates for U.S. collaboration with Chinese manufacturers to enhance competitiveness and consumer choices. Toyota's Hybrid Strategy (00:22:18) Discussion on Toyota's shift to hybrids and the importance of Tesla in the EV market. Elon Musk's UFO Development (00:22:51) Derek shares a fascinating claim about Elon Musk's development of a high-speed UFO at SpaceX. The Importance of EV Training (00:23:38) Emphasis on the necessity for aftermarket shops to embrace EV technology and training. Derek Kaufmann's Insights (00:24:37) Carm expresses appreciation for Derek's vision in the automotive industry and suggests future discussions. Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with...

This episode of&nbsp;Business by the Numbers&nbsp;is Part 3 (and the final part) of the 2024 benchmark series! What separates the most profitable auto repair shops from those struggling to turn a profit? Today, he's tackling that question using financial data and real-world insights from hundreds of shops across the industry. What you'll take away from this episode:Understand&nbsp;what the top 10% of shops are doing right – and what the bottom 10% are doing wrong.Why labor productivity&nbsp;is actually the most important predictor of profitability.Why do understaffed shops often outperform overstaffed ones?How profitability peaks as a shop grows and optimizes, but also how maintaining that peak can be unsustainable.The ongoing debate on flat rate vs. hourly pay for technicians and service advisors, and how it impacts shop performance.Download the Benchmark Report for yourself and follow along! https://info.paarmelis.com/2024-automotive-industry-benchmark-reportThanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it.&nbsp; After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business.&nbsp; Find NAPA TRACS on the Web at NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: [email protected] a Copy of My Books Here:Wrenches to Write-OffsYour Perfect Shop&nbsp;The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. <a href="https://autorepairmarketing.captivate.fm/" rel="noopener noreferrer"...

Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields. Show NotesOut of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]: https://mattfanslow.captivate.fm/episode/010The Sport of Auto Repair with Chris Jones [E134]: https://mattfanslow.captivate.fm/episode/134Sports and Automotive Parallels (00:01:12) Caitlin Clark's Impact (00:01:36)Comparison of Basketball Eras (00:02:47)Surge in Women's Basketball Viewership (00:04:11)Caitlin Clark's Unique Playing Style (00:05:30)WNBA Attendance Records (00:06:44)WNBA's Financial Struggles (00:08:31)Marginalization of Caitlin Clark (00:10:10)Opportunities for Growth (00:11:34)Comparison to Automotive Industry Tactics (00:14:16)Downplaying Competitors (00:16:49).Harmful Practices in Sports and Automotive (00:18:11)Final Thoughts on Caitlin Clark and the WNBA (00:19:39)The importance of competition (00:20:59)Critique of disparagement (00:22:16)Learning from popularity (00:23:33)Long-term strategy concerns (00:24:59)The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.