Think about a decision you need to make today. Is it weighing on your mind? In this episode, Kiera encourages listeners to just decide. She walks through the art of decisiveness in three steps:  Think it out Weight pros and cons Act Episode resources: Reach out to Brit and Tiff Take Dental A-Team’s office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Brad from Kleer to talk about the perks of membership plans over dental insurance, why a membership plan can create consistent revenue for your practice during uncertain times, and how to even start putting together such a plan. Kleer, by the way, helps roll out membership plans effectively and successfully to uninsured patients Kiera and Brad also touch on why patients may be hesitant to sign up for a membership plan and dental practice resistance, and how to overcome each. Episode resources: Learn about Kleer Touch base with Brad Listen to episode 343, A Revolutionary Idea: Membership Programs for Small Businesses Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is in full bloom over here. We love springtime! Today’s episode touches on establishing a set schedule for your personal and professional life — or having a cadence. Kiera shares why having a cadence helps her stay on top of so many tasks in her life. Some examples of what your practice can set to a regular cadence: Billing, reviewing hygiene numbers, following up with patients, ordering supplies, and a ton more! Episode resources: Reach out to Kiera Take Dental A-Team’s office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiff and Brit are on the podcast to share tips and tricks from offices nationwide. In this episode, they focus on your practice’s handbook. Your handbook is different from an operations manual, and the two share why it’s so incredibly important to have your handbook updated (and reviewed by an expert in your state) on an annual basis.  Episode resources: Reach out to Brit and Tiff Take Dental A-Team’s office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’re fresh off of Tax Day, and you still might be cringing over its impacts. Kiera brings back Art Wiederman of Eide Bailly to talk about how to avoid those tax surprises in the future. Kiera and Art review your CPA’s responsibilities, how to leverage money in advance of Tax Day, planning for retirement, and why having a financial expert who knows the dental industry in your corner is so important. Episode resources: Connect with Art Tune into Art’s podcast, The Art of Dental Finance and Management Listen to episode 281, Tax Advantages You’re Missing Out On Listen to episode 260, Do You Zig When Others Zag? Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

What do office managers even do? Why is it important to have an awesome OM? Kiera is joined by Brit and the two are talking the best parts of having an office manager — and a good one at that. The two hit on the following topics: The one trait you need to be a successful OM Why your OM needs to be a numbers person How to be fair and respected as an OM What the ideal OM/doctor relationship looks like Plus a ton more! Episode resources: Reach out to Brit and Kiera Take Dental A-Team’s office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

With today’s employee-driven hiring trend, it’s important to be an attractive place to work. In this episode, Kiera dives into how practices can become very appealing places for prospective employees. She shares how the Dental A-Team retains its team members, what your turnover can indicate, and ways your practice can shine brighter than the rest. Episode resources: Reach out to Kiera Listen to episode 505, What is Your Practice’s X Factor? Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Derick Van Ness, founder and wealth strategist at Big Life Financial, is back because … it’s tax time! In this episode, Dental A-Team listeners are students of the tax world. Derrick gives his advice on how to save money on taxes, what the right tax advantage investments look like, donation strategies, taxation tier levels, and a ton more. Episode resources: Learn more about Big Life Financial Book your FREE tax strategy session Get in touch with Derick directly: [email protected]  Listen to episode 462, Get Tax Savvy Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team traveling consultants have been in many practices lately that are looking to introduce new projects and skill sets to the team, like ortho and 3D printing. Kiera’s here to share with you what she told them: Pick one project per quarter and focus on that. Listen to this episode and learn how to introduce projects to everyone slowly but surely. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Compiling information to make a job description isn’t fun, but it’s very important. You’re setting up expectations and a framework that will allow your practice to flourish. In this episode, Kiera walks through what she includes on Dental A-Team’s one-paged job descriptions, and why she does so, such as … Title of position Ideal characteristics Core values of your business Role of position daily, weekly, monthly, quarterly, and yearly Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiff is on the pod to chat with Kiera about an office she just visited which needed some attention on its collections and accounts receivable. To give an idea of where this practice sits at, its collections are at 80% and case acceptance is at 56%. Tiff shares three points she touched on with this office: Three tactics to put into place to raise collections Establish tracking methods Spun complaints in a positive direction Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Brit! The Dental A-Team is hearing a lot about practices’ struggles with communication. In this episode, Kiera and Brit discuss ways to enhance communication in a practice, and even reach a breakthrough point. They touch on the following: Establishing ground rules of communication in your office Stop assuming everyone knows how to communicate How to bring up that you want to have better communication practice-wide And more Episode resources: Reach out to Brit and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

If you hate working on operations manuals … We get it. Been there, done that. In this episode, Kiera walks through what it takes to create a basic version of an operations manual and why it’ll help your practice by leaps and bounds, as well as how the Dental A-Team can help. She then goes into how to go the extra mile with your manuals. Episode resources: Reach out to Kiera Need a 30/60/90-day template? Let us know! Look into our Customizable Dental Operations Manual Intensive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kim Creer is here to talk about something a lot of people are having a hard time with these days: hiring. Kim is a stellar example of resilience and innovation, and she shares the steps she’s taken to hire in markets it’s impossible to hire in. She and Kiera discuss the following: Having an abundance mindset Edifying your doctors What the role entails Raving about your culture Knowing what sets your practice apart It can be done, and Kim is living proof! She also gives advice on proper compensation and utilizing your network. Episode resources: Listen to episode 271, Stop Holding Your Team Back! Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is seeing a lot of burnout across practices we visit, so Kiera’s here to offer tips about delegating. Just because you can do a bunch of tasks doesn’t mean you should. Kiera provides DAT insight on the best/easiest way to delegate, how to fill the time you’ve delegated out, and what the delegator and delegatee should absolutely not do. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiffanie is at the helm of this episode and she’s spilling secrets about membership plans (or discount loans or discount saving plans)! She touches on the following: Whether a membership plan fits with your practice How to have an impactful discount that doesn’t hurt you What plan fees look like to patients How to get started The fantastic thing about membership plans is that they not only are attractive to prospective patients, but they also get your current patients excited — as long as you do it right! Episode resources: Reach out to Tiffanie Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This ones for the birds. Kiera compares dental practices to flying v formations: Do you have systems in place to make your days go smoothly? Is there a buddy system? A leadership team? By having the right methods in place, your team can take the weight off one another’s shoulders and keep things smooth sailing. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Doctors and office managers, this is an episode that will improve your working relationship with one another. Kiera shares what needs to happen for … Doctors to comfortably delegate to OMs OMs to be business savvy OMs to keep their doctors’ trust Episode resources: Reach out to Kiera Office managers, sign up for DAT’s course that’s just for you! Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We did it. The Denta A-Team has put out 500 podcast episodes! Thank you to all who’ve joined this journey with us, at whatever point that was for you. In the spirit of this magnificent milestone, Kiera is sharing the five most popular episodes that’ve come out of this podcast. Don’t Break Up With Me - Controlling Cancellations 37% to 97% Fluoride Acceptance in Just 3 Months! Dental Gold Mine with Dr. Deren Flesher Insurance verification (there’s a couple different ones here) Increase Case Acceptance From 50% to 100% in One Afternoon Bonus episode! (Listen to this episode to find out which one it is) Episode resources: Reach out to Kiera Go back to the very beginning with episode #1 Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Danny with Swell is on the pod! In this episode, Kiera chats with Danny about Google reviews, Google reviews, Google reviews — a very necessary part of having a practice. Danny shares what practices can do to get their name out in front of potential patients; what not to say in your review responses; why bad reviews are actually good; how to get patients to leave the best kind of review; and a ton more! If you want to try Swell out for yourself, check out the episode resources below! P.S. Speaking of reviews, please leave DAT a review and help us break 500 reviews :) Episode resources: Learn more about Swell  Connect with Danny Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Super Power Language Britt, one of the Dental A-Team’s fabulous traveling consultants, is in the spotlight this episode, talking about positive language in the office! This isn’t just the glitz and glam and sparkly positivity, but the power of kindness and uplifting language that really has an impact on how people work and feel in your workplace. Britt touches on negative versus positive language and what they sound like, the benefits of being positive, phrases you can use to keep things upbeat, and more! Episode resources: Reach out to Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is Team Online Statements over Team Paper Statements! This podcast episode is a sign your practice needs to get on the online statement train. Lots of practices struggle getting collections up because they’re doing it the old fashioned way! Listen in for the four steps you should take to make it as easy as possible to collect payments from your patients! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Ladies and gents, he’s back. Dr. Dave Moghadam is again on the podcast, this time to talk with Kiera about quarterly team calibration. While there’s no silver bullet A-to-Z cookbook for how to operate a practice, an outline certainly helps. Dr. Moghadam shares his outline for setting up the ideal quarterly calibration meeting:  Start with the why (review practice’s mission, vision, and values) Align over treatment, planning, and diagnosis Review what makes your practice stand out To keep things exciting each quarter, Kiera and Dr. Moghadam also chat about ways to shake up the meeting. About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession. Some of his achievements include receiving the William R. Cinotti Endowed Scholarship and the American Student Dental Association Award of Excellence, as well as induction into the Gamma Pi Delta Prosthodontic Honor Society. He then chose to complete a general practice residency at Robert Wood Johnson University Hospital in New Brunswick where he received advanced training with an emphasis on comprehensive restorative treatment, endodontics, and implant dentistry. Dr. Moghadam is also an active member of the American Dental Association, the Pennsylvania and New Jersey Dental Associations, the Academy of General Dentistry, and the American Academy of Implant Dentistry. He has had the honor of serving as a member of both the board of trustees and the board of delegates for the New Jersey Dental Association. Dr. Moghadam has attended numerous continuing education courses and strongly believes that furthering his knowledge and expertise is essential to providing his patients with the level of care and respect that they deserve. Episode resources: Check out Dr. Dave Moghadam’s practice Listen to episode 472, How to Calibrate Your Hygiene Team Listen to episode 439, How to Merge Small Practices Into Large Ones Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

 News flash: Setting goals for yourself isn’t selfish! In fact, Kiera encourages you to set personal, then professional goals. In this episode, she talks about why it’s important to think about yourself a bit more, why taking personal time helps you AND your team, and the best way to actually set those goals. Say the things you want to have; be clear about the life you want. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Accounts receivable! Billers, do you often feel like you don’t have time for it? This episode is your saving grace. Tune in as Kiera reviews benchmarks to track the health of your AR, tips for maximizing a short amount of AR time, and suggestions for seeking innovation with your schedule. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes Schedule a call with us

The Dental A-Team podcast is a whole three years old! To celebrate this milestone, Kiera shares the podcast’s origin story (shout out to Half Dome in Yosemite). She also asks for a birthday gift: Will you help us clear one million downloads this year? This episode is also a good way to remember your own milestones, and to celebrate them properly!  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Instead of dentistry tactics, Kiera talks about a human skill in this episode: kindness. Engaging with the public these days is more difficult than ever, but Kiera challenges listeners to go the extra mile. Easier said than done, sure — so she also covers filling your own bucket with self love. That way it’s easier to show that same kind of love to others. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s another Tiff, Brit, and Dana takeover! In this podcast episode, they’re giving tips and tricks for insurance verification. This task is a great one for any newbies in your practice as it teaches a whole lot about dentistry. The trio breaks down the following advice:  Grouping by insurance company Focusing online first Transferring representatives When to do full versus partial breakdowns And more! If you’re looking for even more meat for your insurance verification sub, listen to episode 460, Your Billing Playbook, which features Josh Smith out of Dental ClaimSupport. Episode resources: Reach out to Kiera Listen to episode 460, Your Billing Playbook Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is joined by Dr. Nate Tilman! Fascinating history aside (read his bio below), Dr. Tilman talks with Kiera about his unique dental practice situation, how he’s managed to merge five different practices into his own, and a strategy for doing so. He also speaks to the shifting of culture in his practice, what it took for him to recognize, and the success it’s brought. More on Dr. Tilman: Originally from Salisbury, Maryland, Dr. Tilman attended Wake Forest University for his undergraduate degree. He was awarded his Doctor of Dental Surgery from the University of Maryland where he graduated Summa Cum Laude in 2001. Dr. Tilman served in the U.S. Navy Dental Corps for four years, including two years forward deployed aboard USS Ashland (LSD 48). Following his military service, Dr. Tilman moved to Newport, Rhode Island, in 2007 and opened Newport Family and Cosmetic Dentistry. He has had the pleasure to work with an amazing team and amazing patients in creating a state-of-the art, caring, and comfortable dental practice. His commitment to incorporating advanced technologies and techniques allows Dr. Tilman and his team to provide dental treatment in fewer visits and more comfortably than with traditional techniques. Episode resources: Check out Dr. Tilman’s Rhode Island practice Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

Bonuses: There’s a good side and a bad side. (You may be surprised where Kiera falls.) In this episode, Kiera shares how to create a bonus structure in your practice without creating entitlement, what needs to happen to consider a bonus, and how to roll everything out. P.S. There are other ways to show appreciation than extra money in someone’s bank account — Kiera talks about those too. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s time to dive into the very necessary tête-à-têtes with your team members. Kiera shares her insight on what these one-on-one monthly check-ins with team members look like at the Dental A-Team, including what’s discussed, how skills are ranked, and why self-reflection is so important. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Paul Goodman — Dr. Nacho himself — is back on the podcast! He talks with Kiera about the four big decisions dentists make (first job, buying a practice, hiring first associate, and selling practice) and how they impact team members. There’s talk of transitions, having uncomfortable conversations, the normalcy of friction (but not toxicity), and becoming a word ninja. This episode is all about changing the game of dentistry ... for the better. More on Dr. Goodman While chief dental resident during his general practice residency and hospital fellowship at Albert Einstein Medical Center, Dr. Goodman received advanced training and also placed and restored 150 dental implants. He has been a faculty member for Hiossen Dental Implant Training Program for the past 10 years and has helped over 100 general dentists place their first dental implants. Additionally, he teaches dental residents at Albert Einstein Medical Center, lecturing to dentists on placing and restoring implants. A graduate of the University of Pennsylvania School of Dental Medicine, Dr. Goodman has been practicing dentistry for over 10 years and works with his brother in two locations in Mercer County, NJ. Dr. Goodman has purchased three dental practices and shares his personal experience with retiring dentists in managing the expectations of their patients and team members during the transition process. He is the founder of Rising Dentists Study Club and Rittenhouse Consulting, LLC – both in Philadelphia. Episode resources: Chew on some Dental Nachos Listen to episode 72, Dentist-ing in 2019 Listen to episode 65, This Dental Decision is MORE Important Than Who You Marry Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

Still going through lots of change in your practice? Have no fear, Tiff, Britt, and Dana are here to offer advice on utilizing what you’ve got. Their suggestions include: Looking at recare (consider assisted or accelerated hygiene) Expanding days Taking tasks off others’ plates These methods are tried and true, and the trio gives details on how to make each of these work. Episode resources: Reach out to Tiff, Dana, and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

If you’re a loyal podcast fan, you know Kiera has a hard time with the world of marketing. That means when she talks about her marketing successes, you’d better listen! In this episode, she dives into tracking your practice’s marketing return on investment with KPIs. You’ll learn tactics for… Tracking new patients (AND where they’re coming from) Funneling patients to those successful marketing channels Tracking your promos And more! Learn the patterns of success for getting people to your practice and you’ll know exactly where to put your dollars and get the biggest bang for your buck. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera joins the gang at the Growth in Dentistry podcast! If you’re a loyal listener, you know on the Dental A-Team podcast we cover a lot of technical topics — KPIs and practice expansions and hiring and firing … the works. But it’s important to put work into the simpler stuff too. In this episode, Kiera talks about being grateful and kind to our team members and patients. She also touches on the challenges with hiring at the moment, and what growth in dentistry looks like to her. Episode resources: Check out Dental Intelligence Subscribe to Growth in Dentistry Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

We all like to stretch our wings … Are you considering going bigger for your practice? This episode includes key information for practice expansion. Kiera goes into what to consider, how to get creative with space, how to inexpensively outfit an operatory, and loads more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

No matter how successful you are, there’s ALWAYS a next level. In this episode, Kiera guides listeners through what it takes to have a healthy practice. She touches on the 12 systems comprehensive cycle (below) and provides a checklist for what it takes to get your practice from good to great. Don’t be intimidated by this list! Find out where you fall today, then come up with a game plane to get to the next level. The Dental A-Team is here to help you do that!   Episode resources: Reach out to Kiera Check out the 12 Systems Comprehensive Success Cycle Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

You know her, you love her — Dr. Jenny Perna is back on the podcast! In this episode, Dr. Perna talks with Kiera about keeping a positive mindset in a variety of ways. A big one for Dr. Perna is fitness, so she discusses how she uses staying active to find that endorphin release each day. That endorphin release can help lead to more positivity with your team. A win-win. Dr. Perna is a breath of fresh air in this episode; you won’t want to miss it! Episode resources: Follow Dr. Perna on Instagram Listen to episode 261, Associate to Owner, Taking the Leap Listen to episode 320, Plans Derailed? Here’s What to Do. Listen to episode 388, 3 Tips to Be a Rockstar Associate Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know that often when you’re trying to accommodate your patients, you’re actually undercutting your staff? Doctors, we’re looking at you. Kiera shares how to master the scheduling lingo to make sure the right people are scheduling the patients. Telling patients they can come in whenever is not a solution, using the verbiage shared in this episode is. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is all about key performance indicators in this episode, and why they’re important. When framing KPIs as the vitals of your practice, it makes a lot more sense! Some of Kiera’s favorite KPIs are … Production (net, not gross) Collection (at least 98%) How many new patients you’re getting Average diagnosis Acceptance rate Overhead There are a lot more indicators she talks about in this episode, so whether you’re a beginner with KPIs or elite status, there’s something you can learn. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Innovation is the name of the game, and CareStack’s Jim Gerson joins Kiera to talk about it. Whether you’re part of a growing, ambitious practice or one that’s aggravated by subscriptions that bog you down, 2022 is the year to think differently. Jim and Kiera discuss CareStack’s abilities to streamline the following: Training of new hires Online scheduling Insurance verification Those practices that are innovating constantly are the most relevant. Are you one of them? About CareStack: CareStack was founded in 2015 by Dr. Mark Huzyak and Abhi Krishna. Mark has been practicing dentistry for the past three decades, and none of the systems that existed in the market could truly keep up with the needs of his growing group practice. So in 2015, Mark reached out to a group of software experts led by Abhi to create a state-of-the-art, cloud-based all-in-one technology platform that fundamentally transforms the way dentists work and manage their practices. Episode resources: Learn about CareStack, the best dental software for business success Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiff and Brit are taking over the podcast! Tune in to hear the fabulous consultants talk about why documentation and communication matters. The Dental A-Team rule: If it’s not documented, it didn’t happen. Tiff and Brit break down the inefficiencies that happen when proper notes aren’t recorded and how to keep from going down an inefficiency rabbit hole. Episode resources: Reach out to Tiff and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team has some big moves on the horizon — keep an eye out at Authority Magazine and USA Today ;) In light of these opportunities, on Kiera’s mind are moves to keep the passion alive in the dental industry. She touches on tips to not only be inspired each day by dentistry, but also ways to keep your success going: Take CE, expand yourself Seek to become an elite business owner Encourage a rock-solid culture Get yourself a coach You don’t have to do all of these at once. Rather, pick one and watch yourself grow.  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera and her Dental A-Team consultants have been in a lot of practices. In this episode, Kiera talks about accountability practices she’s seen actually work in those practices. To get to the core of accountability, you need to do the following as a team: Speak with integrity Be clear with expectations Have a set timeframe Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know there’s a direct correlation between a perfect handoff and your case acceptance? Kiera explains in this episode, sharing perspectives from both doctors and hygienists. Remember the ICRP method? She touches on that, and gives pro tips on upping that case acceptance through handoffs. Episode resources: Reach out to Kiera Listen to episode 407, WWDD: What Would Doctor Do? Learn about the ICRP method in episode 383, How to Shorten Exam Times AND Keep Value Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We all get burnt out at times — that’s totally normal. But it’s up to YOU to address the burnout. In this episode, Kiera and Brit give tips on how to go from low to grow. Recognize you’re burnt out Find the cause Make goals + measurements Associate with the right people Each of us has ownership over our burnout, and the advice given by Kiera and Brit will help you confront those concerns and overcome them. Episode resources: Reach out to Brittany and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Dave Moghadam joins Kiera to discuss getting your hygiene team on the same page and at the same point of understanding. He shares his approach, and goes deeper into the following: Gather all information and establish a flow of procedure Hold a longer meeting for your hygiene team to review and add their own ideas Allow a period of follow-up for questions Transition into monthly or quarterly meetings to continually update Dr. Moghadam utilized the Dental A-Team’s hygiene course to help him come up with this approach to calibrate his hygienist team. About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession. Some of his achievements include receiving the William R. Cinotti Endowed Scholarship and the American Student Dental Association Award of Excellence, as well as induction into the Gamma Pi Delta Prosthodontic Honor Society. He then chose to complete a general practice residency at Robert Wood Johnson University Hospital in New Brunswick where he received advanced training with an emphasis on comprehensive restorative treatment, endodontics, and implant dentistry. Dr. Moghadam is also an active member of the American Dental Association, the Pennsylvania and New Jersey Dental Associations, the Academy of General Dentistry, and the American Academy of Implant Dentistry. He has had the honor of serving as a member of both the board of trustees and the board of delegates for the New Jersey Dental Association. Dr. Moghadam has attended numerous continuing education courses and strongly believes that furthering his knowledge and expertise is essential to providing his patients with the level of care and respect that they deserve. Episode resources: Check out Dr. Dave Moghadam’s practice Listen to episode 439, How to Merge Small Practices Into Large Ones Sign up for the DAT hygiene course Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera and Tiffanie are both on the pod — this time to talk about a topic many, many practices (and businesses worldwide) are struggling with: hiring. The following points are discussed: Write solid ads Have a solid culture Use incentives that work (Kiera and Tiff give many ideas on these) This episode covers perspectives from both a doctor and a team member, so everyone is covered. Episode resources: Reach out to Tiffanie and Kiera Listen to episode 464, Break That Negative Morale! Listen to episode 440, 3 Tips to Hiring Your Unicorn Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes