This episode dives into confidence in leadership and a focus on small victories. When you’re setting your weekly goals, are you finding any of the following taking place: You’ve overcommitted yourself; you didn’t prioritize what needed to be done; or you didn’t delegate. Kiera encourages listeners to make small promises instead of unwieldy ones — this also gets your team to believe in you! Look to see where you’re setting yourself up for failure and commit to fixing it. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dental A-Team consultant Dana Morsell to talk about setting goals for 2022! The two give advice on what makes a successful goal, what types of goals offices tend to set, how leadership can help the team meet goals, and more! They also discuss what DAT’s own goals will be. In 2022, it’s grow or die, and we want to help you GROW!  Episode resources: Tune in on Fridays for Donuts with Dana Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Happy New Year, fam! In this episode Kiera is kicking off your new year in a magical way. She guides listeners through an activity that’ll set each department in your practice up for success in 2022 while including a reflection of 2021. Lists, schedules, patterns, and a ton of possibilities. By the end of this episode you’ll have up to three goals that’ll propel you into your best year yet — professionally and personally. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Brian Bradley, vice president at The Egoscue Method, joins the Dental A-Team podcast to relieve some pain. Just like dental practices encourage patients to brush and floss, Brian is here to encourage caring for your joints and tendons proactively. He shares what Egoscue is, how to care for chronic pain smartly, and even walks listeners through an activity to understand your body’s alignment. Give this episode a listen and you’ll leave with the belief that your body system isn’t going to betray you. About Brian: Brian is on a mission to help millions of people learn how to live healthier, pain-free lives and achieve complete fitness. A frequent speaker at industry events, he presents, consults, and conducts training with corporations, organizations, and nonprofits on the topics of chronic pain, healthy living, and high-level performance. His clients include Titliest, Golf Digest, the PGA, the Tony Robbins Companies, Bulletproof Radio, YPO, the Seattle Study Club, MLB, the NBA, and the NFL. Brian has been preaching “true” biomechanics and human anatomy using The Egoscue Method for 30 years. As the Posture-Pain-Performance coach and motivational speaker, he has spoken in more than 15 countries, promoting a myriad of healthy principles for achieving success in all areas of personal and professional life. Brian believes that real and lasting change can happen when we commit to health as a lifestyle. His postural training, fitness experience and engaging personality get people of all ages moving and digging deep to get their best results. Episode resources: Learn more about The Egoscue Method from a DAT perspective: www.egoscue.com/ateam  Get in touch with Brian directly on Instagram or Facebook  Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Listeners, stop sticking your head in the sand about the negative morale in your practice! Kiera gets real in this episode and encourages fellow Dental A-Team members to recognize, know their role, and do something about negativity. She even shares DAT’s own struggles with such low morale lately and how she’s been able to climb out of it. Episode resources: Reach out to Kiera Listen to episode 455, How to Boost Team Morale Listen to episode 234, Creating Smiles — LITERALLY Listen to episode 148, Step by Step to Having Uncomfortable Conversations Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Whatever you celebrate, happy holidays! Kiera reflects on what this past year has meant, the wins she’s had, and thinks about what the new year will bring. She also encourages listeners to journal about their own 2021 experiences and beyond! Take this holiday season to reflect and make goals to evolve into the best version of yourself. We’re so happy to have our Dental A-Team around us. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Derick Van Ness, founder and wealth strategist of Big Life Financial, is here to make tax-talk interesting! He joins Kiera to educate listeners about tax efficiency, and specifically research and development credits.  Learn about the history of R&D credits, the steps to be successful, and why this tax approach absolutely applies to dentists who are 1) paying taxes and 2) making a profit. Most of the practices Big Life Financial works with get $30,000 to $75,000 back by experimenting with these credits! Derick even shares whether or not this approach will get you audited or not. Episode resources: Learn more about Big Life Financial Book your free tax strategy session Get in touch with Derick directly: [email protected]  Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’re rounding out the year by sharing phrases that’ll get your patients saying YES! The Dental A-Team has put a ton of time into figuring out what works best when speaking with our patients, what gets your practice results better and faster. The idea is to think about the outcome you want and then listen to the verbiage you’re using. Kiera gives advice on some phrases you could use … as well as words you definitely shouldn’t.   Episode resources: Reach out to Kiera Listen to episode 311, How to Stop Cancellations Listen to episode 250, Magic Phrases and Pre-Payments Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Josh Smith, co-founder of Dental ClaimSupport, is here to tell you what’s going on in the dental billing world (and even makes it sound exciting)! Josh and Kiera go through a slew of topics, including biggest mistakes dental practices are making with billing, what to do about crowns and buildups, best clearinghouses, tips for insurance verification, and so, so much more. About Josh:  Josh Smith attended the University of Georgia and graduated from UGA’s Terry College of Business in 2009. After college, he quickly joined a dental group out of Savannah, GA. He focused his skills on dental billing and management, and rapidly moved out into the field to manage dental offices. With the combined expertise of billing and management, Josh and his two other co-founders birthed Dental ClaimSupport in 2012. Since then, DCS has been an industry leading dental billing firm that eliminates insurance strain and ensures dentists collect what they produce. Josh resides in Savannah with his wife and two daughters. He enjoys all sports and is an avid fan of the UGA Bulldogs. He loves fishing and golfing and is always good for the occasional dad joke. Episode resources: Learn more about Dental ClaimSupport Read Josh’s book, Ultimate Guide to Dental Billing and Reporting Get in touch with Josh directly: [email protected],   Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s the most wonderful time of the year, and people like to enjoy it by taking time off.  And that’s okay! Kiera discusses why vacations are so important for both those taking them and those still working in the office. It’s a chance for recharge and to find out where the gaps are in your office. Not convinced? Press play to get some inspiration for why it’s great for team members to take lengthy vacations. Episode resources: Reach out to Kiera Listen to episode 446, Define Your 30-Minute Downtime Window Listen to episode 423, Help Me! Plus, the Power of Downtime Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is inviting you to have the best morning ever … every single day. How could this be possible? By setting up a miracle morning, or a set structure, for yourself! Kiera shares how having a routine each morning has helped set a positive vibe for her days, and gives ideas to you to cater your morning tasks to your personality. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes  

Randon Jensen, a dental broker with CTC Associates, is the latest guest on the Dental A-Team! He joins Kiera to talk about a very, very popular topic right note: Selling, merging, or buying up practices!  The two discuss answers to the following questions: What’s the smartest move for practices to make right now? Who comes out financially ahead with different choices? What are the emotional costs? What are some of the determining factors to make a decision? And a ton more. Randon is one of the good brokers, and gives his honest opinions on how different futures for dental practices can shake out. About Randon:  Randon Jensen, a native of Preston, Idaho, currently resides in Bountiful, Utah with his wife, Cami, and their five children. He graduated Magna Cum Laude from Utah State University with a Bachelor of Arts in business management. Prior to joining CTC Associates in 1999, Mr. Jensen worked in mid-level management for Wal-Mart Stores, Inc. In addition to authoring and co-authoring scores of articles and other publications on the topics of practice transitions, dental partnerships, associateships, mergers, marketing, and practice management, Mr. Jensen has had the privilege and opportunity to lecture to a number of professional groups on those same topics, including groups such as the National Association of Practice Brokers, the Practice Valuation Study Group, the Utah Dental Association, the Academy of General Dentists, the Metro Denver Dental Society, the Provo District Dental Society, the Roseman University School of Dentistry, and the University of Utah School of Dentistry, as well as several local and regional study clubs. Mr. Jensen is privileged to have worked with so many excellent dentists and other professionals over the years and is grateful for the one-on-one, personalized service he is able to provide his clients and customers. It is a privilege for him to work in such a great industry with great people. Episode resources: Learn more about CTC Associates Get in touch with Randon directly: 801-298-4242 or [email protected]  Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Do you know someone who’s been poached from one job for another? In this episode, Kiera talks about her experience with poaching as an employer (spoiler alert, it’s not fun) and encourages listeners to be ethical in their hiring efforts. Her advice: Don’t poach from other offices and have a good culture — that way, your employees will think twice about leaving your business. Episode resources: Reach out to Kiera and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Boosting morale in your office doesn’t need to be extravagant, but it does need to be intentional. Kiera and Brit discuss what your office can do to create lasting happiness in your practice. The two even give examples of what the Dental A-Team is doing and whether or not they’re working. Episode resources: Reach out to Kiera and Brit Listen to episode 418, Your Team Members Are the Avengers Listen to episode 234, Creating Smiles — Literally Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes  

Cory Pinegar, CEO of CallForce (a dental scheduling business), joins the Dental A-Team family! He and Kiera talk about what it takes for dental practices to get creative these days, and how CallForce can help (particularly with answering calls, recare, and insurance verification) in a world trending toward automation!. In Cory’s words, it’s innovation or death. Is your practice keeping up with the changing and advancing times? Even with dentistry as a relationship-driven process, the field is moving toward automation, and the time to jump on the bandwagon now. Learn how your practice can get a head start! Episode resources: Check out CallForce Get in touch with Cory directly: [email protected] Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s the most wonderful time of the year … holiday work parties and bonuses! Kiera takes some time to talk about successes she’s had in celebrating her business and her coworkers, and she wants you to do the same! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Role-playing can definitely have an awkward pang to it, but Kiera’s here to sell you on why role-playing actually works and how it provides a consistent experience for your patients. She even gives tips on what to say to people who are nervous about acting things out in front of others. Already a believe of role-playing and/or interested in incorporating it into your practice regularly? Consider folding role-playing into the Dental A-Team’s 12 Systems Comprehensive Success Cycle! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’re extra grateful on the podcast today, and we want to encourage each of you to share the love with your fellow team members. Kiera talks about how you can help others feel special and significant in their jobs, and make your practice a welcoming place to be. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Morgan Stump, sales manager with Provide, to chat about dental financing. Provide is a leading lender for a range of medical practices, and with Morgan as one of the top people in the industry, he has a lot of answers to your financial questions. He gives tips about the following in this episode: How to qualify to be an owner as a student or first-time buyer How conventional loans work compared to Provide Why now is the best time to refinance, expand your practice, or purchase equipment What to look for when buying a new practice And more! Episode resources: Try out Provide Get in touch with Morgan directly through email ([email protected]) or phone (503-686-3284) Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know that when your front office staff isn’t smiling when they answer the phone, it can actually cost you thousands of dollars? This episode is all about the welcome wagon of your practice — the front office. Kiera talks about why so many practices fail to capture potential new clients, the best way to answer the phone, and how your front office team can level up. Plus, we have resources you can use! Download our 5-minute new patient phone call script, as well as a phone call scorecard. You know at the Dental A-Team we’ve got everything you need! Episode resources: Reach out to Kiera Listen to episode 147, Is Your Front Office Killing Your Practice? Listen to episode 40, The 5-Minute New Patient Phone Call Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Chris Sands and Brent Saunier are on the podcast to talk about the hottest topics in the dental accounting world. Founding partners of Pro-Fi 20/20, these dental CPAs chat with Kiera about how to reduce overhead and expand the number of patients coming in, expense metrics from the hundreds of offices Pro-Fi works with, a tax rule you NEED to live by, what to stay away from financially with your business, and a ton more. Pro-Fi 20/20 is an accounting business that the Dental A-Team recommend. This episode is a goldmine of information from two fellows who know what they’re talking about — especially with regard to the dental industry. Episode resources: Learn more about Pro-Fi 20/20 Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is full of inspiration to build and bond your practice! While dentistry is hugely important, so is having fun as co-workers! Even with restrictions still in place due to COVID-19, there’s a lot you can do to pep up your team. Press play and listen up to hear from Kiera how to celebrate each other as a team, how often to have activities, who to sign the planning out to, and why it’s important to keep a good attitude. Kiera also shares a lot of different activities you can do to get your team stoked to be working together. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did a patient cancel? Are things slow? It’s important to have downtime tasks for when things aren’t chugging along as fast as they normally are! Kiera talks in this episode about how to maximize downtime in your practice, specifically … Defining what qualifies as downtime for your practice Holding people accountable Coming up with tasks to do during downtime By defining downtime, team leads don’t have to micromanage; instead can spot check. Episode resources: Reach out to Kiera Listen to episode 423, Help Me! Plus, the Power of Downtime Listen to episode 175, 11+ Ways to Maximize Your COVID-19 Downtime Listen to episode 64, Multi-Tasking is a Lie Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Tom Brown of Your Virtual Consult, a system that educates patients about dental procedures and expectations over the computer. Did you know that case acceptance across the United States currently averages 41%? By incorporating Your Virtual Consulat, you can bump that up to 89%! Kiera and Tom talk about how the system will better both case acceptance and patience experience and improve efficiency and automation in your practice all while keeping a personal touch! Listen to this episode to get a taste of what comes with Your Virtual Consult. Be an early adopter and get more qualified patients coming to your practice. About Tom: After a decade in dentistry including stints at Dental Intel and LocalMed, Tom is currently partner and VP of sales with Your Virtual Consult. Tom's love of dentistry (which he's been in for almost a decade!) and technology paired together has made him one of the most well-known faces in dentistry. He enjoys traveling to dental shows, tinkering and refining his teams' processes and of course meeting up with industry friends from across the country. When Tom isn't working on Your Virtual Consult, you can find him hanging with his 10 brothers and sisters, exploring DisneyWorld, and playing volleyball every Tuesday night with his wife. Episode resources: Try out Your Virtual Consult Get in touch with Tom directly Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The secret to being a successful regional manager is in THIS episode! Kiera goes over four steps to harnessing the right skills to manage multiple locations without resorting to micromanagement. Take a look at yourself, know your strengths and weaknesses Build a team to report to you Calibrate and train consistently Practice accountability Incorporating these tips into your practices will get everyone on the same page, and inspire uniformity without going fully corporate. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We all know that there’s a dark side to owning a business: firing employees. In this episode, Kiera explains how to go about firing team members — all while being human about it. She walks through … Were expectations clearly stated? What’s the root cause and can it be fixed? Do you have a firing protocol? Be sure to follow through. Of course, knowing how to hire rockstars in the first place can help with this. Check out the Dental A-Team’s hiring course! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Jesse Green is back on the podcast to share more real-life experiences of a dentist. In this episode, Dr. Green shares with Kiera how to move your practice from being profitable to scalable. He shares specific insight about: How to become a training institution How to best back away from the business And how to overcome the fear of giving over your practice It may be a hard pill to swallow, stepping back into a role where you’re no longer the primary profit generator, but Dr. Green shares how other doctors of all shapes and mindsets have managed to do so. About Dr. Green: Author, speaker, and entrepreneur, Dr. Jesse Green is a leading dental business coach. He established Savvy Dentist to support dentists to develop financial intelligence, have more time and work less, create high performance teams, and master the art of patient flow. Episode resources: Connect with Dr. Jesse Green Reach out to Kiera Listen to episode 414, How To Be a Savvy Dentist Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

What drives you? What motivates you? Do you feel valued at your job? If you want a solid culture in your practice, you need solid relationships, where people feel like they’re truly an important part of the work family. Kiera shares Tony Robbins’ six human needs, and how to meet your team members’ individual ones. Just imagine how spectacular your work culture will be if everyone’s needs are being met!  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Is your practice struggling with the Great Resignation of 2021? Have no fear — the Dental A-Team is here! In this episode, Kiera gets specific on the steps you need to take to hire the best of the best, and in the best way possible. She touches on ... Assessing your culture Double-checking your onboarding process Getting serious about hiring The DAT has an entire course on hiring, and we have a coupon code for you to use! Use code “hire7” to get a screamin’ deal! Episode resources: Score on DAT’s hiring course Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dr. Dave Moghadam! This episode is a treasure trove of info. Dr. Moghadam shares his experience with smaller practices merging into his larger one. His journey is an unconventional one, and he has plenty of advice based on what he went through. The two talk about … The pros and cons of bringing in a retiring doctor or buying charts (and Dr. Moghadam’s preference) How to navigate new patients from an old doctor And how to get practices to merge with you in the first place   About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine Degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession. Some of his achievements include receiving the William R. Cinotti Endowed Scholarship and the American Student Dental Association Award of Excellence, as well as induction into the Gamma Pi Delta Prosthodontic Honor Society. He then chose to complete a General Practice Residency at Robert Wood Johnson University Hospital in New Brunswick where he received advanced training with an emphasis on comprehensive restorative treatment, endodontics, and implant dentistry. Dr. Moghadam is also an active member of the American Dental Association, the Pennsylvania and New Jersey Dental Associations, the Academy of General Dentistry, and the American Academy of Implant Dentistry. He has had the honor of serving as a member of both the Board of Trustees and the Board of Delegates for the New Jersey Dental Association. Dr. Moghadam has attended numerous continuing education courses and strongly believes that furthering his knowledge and expertise is essential to providing his patients with the level of care and respect that they deserve.   Episode resources: Check out Dr. Dave Moghadam’s practice Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Does the title have your eyebrows raised? We know it’s an interesting question, but our answer is YES. Too many new patients can be bad, bad, bad for your business. Kiera explains why in this episode, sharing what signs mean you have too many new patients: Are you maximizing the space and time you’re currently in? Are the new patients you’re getting ones you actually want? And more! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Listen, we know your days are busy. Ours are too! But this episode helps you work through the craziness of life to start getting the important stuff done. Kiera shares four tips to master time: Set one to three intentions each week that you must get done Block out time for those items Accept the whirlwind of life, and challenge it Review the good and the bad, and do it again the following week! Episode resources: Reach out to Kiera (to get her meditation secrets!) Subscribe to The Dental A-Team podcast Listen to episode 14, Are you a master of time, or is time a master of you? Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Erin Elliott is on the podcast! Dr. Elliott is an absolute pro in the sleep apnea world, and in this episode she and Kiera discuss comprehensive dentistry and how to best introduce new skills and treatments into an office.  When it comes to teaching your team about a new treatment, Dr. Elliott recommends the following: Find people’s strengths and match tasks with those strengths Avoid micromanaging Remove people who don’t fit Being overwhelmed when incorporating a new treatment is fairly common, so Dr. Elliott and Kiera also discuss how to avoid the craziness. Learn how long it’ll take to incorporate the new treatment, what team champions are, and ideal third-party medical billing companies. Episode resources: Learn more about Dr. Elliott Take Dr. Elliott’s sleep apnea course Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Is your team still trying to overcome the Covid Crank? Or just continual bad moods in the workplace? Kiera is here to give tips on improving the culture in your office. She suggests defining the type of culture you want to have, modeling your business after other ones that you look up to, and adding the following to your morning huddles: Motivation Monday Tip Tuesday Core Value Shoutout (Wednesday) Thankful Thursday Fun Friday If you want a positive vibe in the workplace, you need to infuse it. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Continuing on our journey of meetings this month … It’s time to talk quarterly meetings! Kiera shares the basic blueprints for setting up these meetings, basically 90-day sprint plans, that will continually align your team. Preschedule the meetings Build an issues list Revisit the focus of the company Review the previous quarter Build out what must happen next The folks who should be at these meetings are your leaders, department heads, doctors, owners. Kiera also mentions specific books attendees should read in advance of quarterly meetings. Does setting up these meetings feel daunting? Not to worry, the Dental A-Team can help you! We’ll visit your office quarterly to get these meetings going, and eventually you’ll be ready to do them on your own! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Listen to episode 428: Are Your Morning Huddles “Womp-Womp-Womp”? Listen to episode 431: Is Your Team Aligned? Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera’s here to share how to verify insurance the tried and true, Dental A-Team-approved way! DAT consultants have been to a lot of offices lately, and have seen that many teams are fumbling over the basics, like insurance verification. Kiera shares how to shift to membership plans, cut down on time while verifying, clustering plans, and why calling insurance companies is not the way to go. We even have an insurance verification form for you to use in your practice! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Listen to episode 204: You Need to Put This in Place Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera’s got the goods: It’s time for a book club episode! Check out the books below to find inspiration for your life, personally and professionally. The Road Less Stupid by Keith Cunningham Sometimes You Win, Sometimes You Learn by John C. Maxwell The Five Dysfunctions of a Team by Patrick Lencioni Why Your Marketing is Killing Your Business by Minal Sampat The Happiness Advantage by Shawn Anchor Who: The Method for Hiring by Geoff Smart Comparisonitis by Melissa Ambrosini 10% Happier by Dan Harris The 7 ½ Deaths of Evelyn Hardcastle by Stuart Turton The Power of Nice by Linda Kaplan Thaler and Robin Koval Outliers by Malcolm Gladwell Multipliers by Greg McKeown and Liz Wiseman Boundaries by Henry Cloud and John Townsend Your Next Five Moves by Greg Dinkin and Patrick Bet-David Breaking the Habit of Being Yourself by Dr. Joe Dispenza Have your own book recommendations for Kiera? Shoot her an email: [email protected]. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Listen to past book club episodes: 317: 8 Books to Unify Your Team in 2021 194: Kiera’s Book Club, Part 2 118: A DAT Book Club of Inspiration Become Dental A-Team Platinum! Review the podcast on iTunes

Tiff is here! She joins Kiera to talk about an incredible important topic: weekly meetings. Now stick with us — we know this isn’t the funnest topic, but these meetings are so important, and provide a really great way to keep your team on track. First, Kiera walks through the different meetings your team should be having: Daily morning huddle (listen to our most recent episode on this!) Weekly leadership team meetings Bi-weekly or monthly department meetings Monthly full team meetings Then, Tiff pulls out the key pieces: Keeping the meetings consistent, what the most important part of each meeting is, and what you should absolutely NOT leave these meetings without doing. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Listen to episode 428: Are Your Morning Huddles “Womp-Womp-Womp”? Become Dental A-Team Platinum! Review the podcast on iTunes

Morgan Hamon, president of HDA Accounting Group, is on the pod! HDA is a dental-specific accounting group, and knows dentistry inside and out. Kiera and Morgan discuss profit margins, benchmarks, and AR aging, plus why having good financials will help you make smarter decisions. A profitable practice is more helpful for patients, more secure for team members, and less stressed out in times of uncertainty. Don’t run your practice blind; get a good CPA. About Morgan:  Morgan is a graduate of the University of Arizona school of business. Following graduation, he was commissioned as an officer in the United States Navy and served for over ten years as a Naval Aviator flying carrier-based F/A-18 Hornets. During that time, he deployed to Persian Gulf and flew combat missions over Iraq in support of Operation Southern Watch. He also served as a flight instructor and landing signal officer for newly winged Naval Aviators transitioning to the Hornet, training pilots in air-to-air combat and landing on aircraft carriers. After leaving the Navy, Morgan obtained a master's degree in accounting with a concentration in taxation from Metropolitan State University of Denver.  He is a Certified Public Accountant (CPA) and is the co-founder and President of HDA Accounting Group leading a large staff of professional accountants delivering a variety of financial accounting and tax services.   Morgan regularly conducts practice profitability advising for over 500 dentists nationally, helping them analyze their financial data and identifying strategies for profit improvement. Episode resources: Connect with Morgan Hamon Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is giving you permission not to enjoy being a business owner or a team member all the time. Yup, you’re dealing with the ebbs and flows of being a working human — the entrepreneurial pattern! But Kiera also has a solution to your bad situation which will help you love your job longer before getting to those downward swings: Look for patterns Identify them Take massive action Have a brain dump Find someone to look outside your situation It’s important to give yourself space when these emotions arise, and know that it’s normal. Kiera just had her own challenging week to endure, but she’s back on top! You can be, too. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiffany Trader joins Kiera on the podcast to talk about the benefits of a solid morning huddle. The pair discusses how a proper huddle can … Help your team meet numbers each day, month, quarter, and year Get your team back on track when goals are falling short Not be monotonous for the attendees  You know that Tiff and Kiera are always offering up golden information to improve your practice, and this episode is no exception. Putting the right ingredients into your morning huddle will slingshot your day forward in the best way! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Guess what time it is? It’s end-of-year benefit time! Meaning you need to start blasting your practice’s benefit programs. Kiera describes exactly how your office can touch base with patients (letters, emails, fliers), when and how to inactivate patients, and why end-of-year benefits are so important. Hint: You get more production and more patients. Maximize those efforts to get your patients the best bang for their buck. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Podcast listeners, meet Dana; Dana, meet podcast listeners! Dana is the Dental A-Team’s newest traveling consultant, and she’s here to talk about her favorite systems to implement in offices … specifically treatment tracking! Dana and Kiera chat about the best process for treatment tracking, plus how to get team members excited about it. The takeaways: Get buy-in from the team Track things manually Tie it to the bigger picture Treatment tracking is a long-game effort that’s totally worth it. Start tracking things today! Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Interested in getting higher case acceptance and having smoother exams? Co-diagnosing is your way to go. Kiera shares how hygienists can tee up treatment using the same lingo doc might, all using doctor’s guiding methods. Simply follow the steps Kiera suggests in this episode and do it consistently for about a month. Then, voila! Your patients are warmed up perfectly for doctor to come in and close. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s a quick episode today, but an important one. Kiera reminds listeners to not forget the people who made you great. Yes, you took risks and became successful, but a lot of people along the way who made that possible for you. Write down a list of names of people who’ve pushed you forward. Pick two or three names off that list and write them thank-you notes. Be willing to have hard conversations with the challenging folks in your life. At the Dental A-Team, we’re here to make your office more organized and on track, but we also want you to remember who you are. The greatest secret to success is humility.   Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Do you need help somewhere in your life? It’s definitely okay to admit it — we all do! In this episode, Kiera encourages you and your teammates to ask for help from each other! Believe it or not, you’re missing opportunities when you’re not asking.  Part two of the episode is about flipping the script on downtime and using it to launch yourself toward success! Build in mental health days each month, and use them to better yourself!   Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’ve said it before and we’ll say it again: This is the BEST way to get your patient to say yes to fluoride! Kiera once again shares the best lingo for the job, but she first sets the stage by addressing two points: Do you believe in fluoride? Are you wary of the cost? Now it’s time to hear what to say and how to say it. Listen to this episode to hear how, and know that offering fluoride is the most proactive thing you can EVER do for your patients! (Not a fluoride believer? That’s okay, we still love you!)

Kiera is joined by marketing strategist, social media coach, and author Minal Sampad to talk all things marketing! If marketing is your practice’s weakness, this episode is absolutely for you. Minal gives play-by-plays of actions you can start taking today to promote your practice AND get a big return on investment. Learn about peace-of-mind marketing, how to get more new patients, who your ideal patient is, and tons more! By implementing these ideas, Minal says you can reduce your marketing efforts by 20% and do better than you could ever imagine. Episode resources: Connect with Minal Sampad Read Minal’s book, Why Your Marketing is Killing Your Business Reach out to Kiera Listen to episode 102, Don’t Cater to the World; Cater to Your Ideal Patient Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes