If you could be any of the Avengers, who would you be? That question was asked of Kiera, Tiffanie, and Brittany in this episode (listen to find out their answers). Fan of superheroes or not, there’s a huge point to this: collaboration makes the best team. The Tony Starks and Thors are great on their own, but when they work together, they’re unstoppable! It’s the same with your team. Kiera, Tiff, and Brittany talk about collaboration and why it makes the best practices. The top three takeaways: Seek to genuinely celebrate other people Leaders, let go of that false idea of control Raise your standards and only hire A-team players Episode resources: Reach out to Kiera, Brittany, and Tiffanie Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is forecasting a two-year hygiene drought. You know what that means? It’s time to think outside the box to keep your practice humming! In this Dental A-Team podcast episode, Kiera discusses assisted hygiene — a way to maximize production during the drought. She shares … What assisted hygiene looks like How long/often to do it How to bonus And even shares a form to get you started on the schedule  The DAT crew helps practices set up assisted hygiene all the time, so if you’re eager to get it going, don’t hesitate to reach out to us at [email protected] TODAY! Episode resources: Check out our assisted hygiene form Reach out to Kiera Listen to episode 112: Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails Listen to episode 198: How to Set Up Assisted Hygiene Listen to episode 372: Filling This Impossible-to-Fill Role Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is the perfect follow-up to episode 409, “Yes, … and?” In it, Kiera challenges listeners to use the What If? method to solve problems and come up with amazing ideas. The concept: Write down the rules of your industry on one side of a piece of paper. Then, across from each rule, write down, “What if …” and then flip that rule around! Kiera shares how she created an entire business plan with this method. The what if method incorporates the soul of your team and the systems of your practice into one extremely fun activity (best meeting ever?). Episode resources: Reach out to Kiera Listen to episode 409: “Yes … and?” Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We hope you like Australian accents, because this episode is full of ‘em! Kiera joins the Savvy Dentist podcast’s Dr. Jesse Green to discuss recruitment challenges, what work-life balance means, the obvious benefits of working with a good team vs. a great team, and more. Both doctors/owners AND team members will find huge benefits from the advice shared, and be inspired to become their best selves in the office — and outside it. Episode resources: Connect with Dr. Jesse Green Tune into the Savvy Dentist podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Do you find your appointments running over? Or that they just don’t feel productive? Today’s Dental A-Team episode teaches you how to get your patients the best bang for their buck at the dentist’s office. There are two big ways to do this: Time yourself during appointments to understand how much time they’re actually taking, then find ways to do things more quickly without compromising care. Find at least one same-day add-on with every patient. These add massive benefits for both parties in the long run! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dental A-Team superstars Tiff and Brittany to talk about hard things! The trio discusses how to best tackle problems (at the beginning) to make everyone’s life easier down the road. It’s choosing your hard. Kiera, Tiff, and Brittany apply this mindset to bloody prophys, scheduling, doctor exams, and working with our team. There are so many benefits to facing challenges head on, and this conversation will inspire you to do just that. Understand the reality of your situation instead of reacting purely on emotions. Episode resources: Reach out to Kiera, Tiff, and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The people have spoken: Office autopsy episodes are our listeners’ favorite! Kiera navigates an office that went from three operatories to 12 operatories with the Dental A-Team by its side. She shares tips for scheduling, how to set your practice apart, and the following three tangibles: Start small; get your feet under you Set up systems that work for both a small and large practice Become scheduling masters This office grew from $50,000 a month to $140,000! It’s one of Kiera’s best success stories. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Take our scheduling course Become Dental A-Team Platinum! Review the podcast on iTunes

Are you like Kiera, who sometimes struggles to see the return on investment of relationships with others? Or are you like Tiff, who thrives on friendships? Today’s episode has the pair sharing their experiences of communicating with others, including how an investment in other people is actually an investment in your business, what having a solid relationship actually means, and a month-long challenge for your team to take on! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Are there any problems in your practice? Even the most fine-tuned practices have them, so we know your answer. In this episode of the Dental A-Team podcast, Kiera shares how your team can work together to solve problems: It’s the yes, and? principle! No matter how crazy people’s ideas might be, the yes, and principle inspires team members to contribute, to be excited, and to be creative. Listen to this episode to hear Kiera’s own experience with the phrase, and how/when your practice should utilize it. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Welcome to Zach Scott, the Dental A-Team’s newest employee! Zach is part of the sales and customer success team, and shares his mindset about leadership and growing others with Kiera. You’ll learn all about Zach and his background, how he manages his expectations of others, and how to not resent other people. We’re so excited to have Zach on board and know you’ll love meeting him! About Zach: I have been working in sales and sales management for over 9 years and I am extremely excited to be part of the Dental A-Team family! I grew up on a cattle ranch in Arkansas where I was taught that problem solvers rule the world and with enough creativity, ingenuity and maybe a little bit of duct tape, you can solve about anything. I have recently moved to Las Vegas, Nevada. The move has been great and I can't wait to see what hiking activities are around as well as look into travel opportunities through the McCarran airport. Anyway, the great news about this is you can learn a little about me while I get to help clients, like you, solve critical problems for your business every day.  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s tee-time! Not for golfers, but for doctors! This episode is a dive into teeing up doctor treatment. By mastering this practice, you’re creating less stress for your team AND improving your patient experience. In fact, teeing up things for doc gets your patients more likely to accept treatment! Kiera explains how to get everyone on the same page of “what would doctor do?” She also talks about the SEVEN different times your patient will hear about his or her treatment. Tee things up right and everyone’s life will be easier. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is about YOU as a person, and balancing out your mind. Within your inevitably super busy life, Kiera encourages you to allow yourself quiet, thinking time each week. Taking 30 minutes each week where you put your phone away and focus on grounding yourself will help build your brain! Some of Kiera’s best ideas have come in the quiet hours. This idea is for all of us, owners, employees, individuals. We can’t wait to hear what you come up with as you build up your brainpower and center yourself. Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’re talkin’ traction! That’s right, the famed traction meetings are the topic of this episode. Remember: Traction meetings help reduce overhead, turn higher production goals, organize the practice, and gets the employees’ buy-in. Kiera talks out what goes into a traction meeting and how your office, big or small, can start implementing these meetings.  Your steps to get your team rowing and growing in the same direction: Establish traction meetings Set quarterly goals Read Traction: Get a Grip On Your Business Create your why (listen to episode 402!) Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is all things x-rays and how great they can really be. Kiera breaks down x-rays by department — front office, hygienists, and doctors. And speaking of doctors, don’t be afraid to get the best x-ray possible from your team members! Have your own tips on getting that perfect x-ray? Share it with us at [email protected]. Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Hello and welcome (or welcome back) to all Dental A-Team podcast listeners! In this episode, Kiera takes a moment to reintroduce herself to everyone, sharing her journey through the dental world and how it wove in and out, for better or worse, of her personal life. The Dental A-Team’s origin story is part of Kiera’s journey to positively impact the world of dentistry, to help people see what their potential is. Listen up for the best kind of history lesson out there! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes  

Continuing education isn’t just something Kiera is preaching — she’s actually practicing it, too. She recently went to a CE event and learned some valuable information when it comes to setting action items (personally or professionally). The name of the game? Three to thrive. When you’re listing out to-dos for your practice, fine-tune the musts; what must you absolutely get done in the coming months? Then, write why and set a deadline. By giving yourself a reason and a deadline, you’re taking accountability one step further. And who doesn't want to be accountable? Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Want to know the secret to wowing your patients? Kiera shares it in THIS episode. Some spoilers to ask yourself: What experience do you want your patients to have when they enter your practice? Fun? Relaxing? Modern? What companies have the type of experience you want your patients to have? The Dental A-Team’s model companies are, for example, Disneyland, Amazon, Apple, and Google. What would mimicking those companies’ experiences feel like in your practice? How can you ensure that every team member provides the same experience? Once these questions are answered, you can roll your practice’s vibe into your social media and other marketing efforts. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s time to talk treatment trackers! This episode covers why tracking procedures in an organized manner will increase case acceptance, find patterns, and improve work ethic across the board! Kiera touches on three benefits of treatment trackers: Tell you which hygienist/doctor duos close cases best Tell you which cases are being closed and which aren’t Provide a quick call list of who to follow up on Admittedly, these can be a pain to set up and stay consistent with, but the return is SO worth it. And to make it a touch easier, we have a sample for you. Episode resources: Reach out to Kiera Listen to Episode #325: Increase Your Case Acceptance With 2-2-2 Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’ve been hearing it a LOT from Dental A-Team clients: Their schedules are a mess, including plenty of cancellations. So … Kiera and Brittany are here to talk you through solutions! Their conversation touches on the following points: Block scheduling Using the right verbiage Being proactive Using a back-office quarterback This process may seem counterintuitive in some ways (aren’t you supposed to let the patient choose what time works for them?), but it’s a process that’s been tried and true. Don’t believe us? Give it a try for six weeks and see where you end up. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.  Episode resources: Reach out to Kiera and Brittany Listen to Episode 364: Block Schedule Around the Prime and Fluff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode of the Dental A-Team podcast covers same-day treatment and how it can reduce stress on the staff and improve VIP patient care. Implementing this practice needs to be a team effort, and Kiera covers what types of offices are ready to roll, how making goals can help, and why same-day treatment should be the culture of your practice. Now, implementing or ramping up same-day treatment isn’t always an option. Doctors, are you not staying on time as is? Now may not be the time to add more to your plate (but Kiera still has advice on how to get there). Not sure how to get started in implementing, executing, tracking, and measuring same-day treatment in your practice? Reach out to us and we can help! [email protected]  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Need a recipe for the perfect and most productive meeting? Meetings can be intimidating, but they don’t have to be. And they definitely don’t have to be boring. The Dental A-Team has exactly what you need to run effective meetings, and Kiera shares the secret sauce in this episode. Press play to learn about meeting intention, how to get in your peak state, and tips for morning huddles versus weekly meetings versus quarterly meetings. Plus, DON’T leave a meeting without doing this — tune in to know what :) Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s Brittany, folks!  Dental A-Team consultant extraordinaire Brittany Stone is here again! For those of you wondering if it’s time to grow your practice, this episode is for you. Brittany and Kiera talk about whether the time is right to expand and what needs to be established to get things going. The short version: Three things to have in place before you move forward … A location An operations manual A leadership team The pair also discusses how to bring your team on board with such an important decision. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.  Episode resources: Reach out to Kiera and Brittany Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Stuck in a rut? We’ve been there. Never fear, Kiera’s here to help you climb out! This episode’s topic: Seeking the right personal and professional frequency. Applying these tips into your daily grind will put you in a creative space more often, where you can feel that inspiration. The tacticals: Where are your zen areas? How can you add more positive frequencies in your day-to-day life? What goals and desires do you want out of those moments? When you’re done listening to this episode, share where your own best frequencies are! Email us, [email protected] to share. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

You need to stop tolerating drama in your practice. How can you do this? Kiera and Brittany pow-wow about effective ways they’ve seen in practices that reduce backbiting and gossip among team members: Be solution-oriented Bring all parties together Separate stories versus facts By instilling these ideas you’re breeding a culture of honesty and effectiveness, and you’re remembering that at the end of the day, caring for your patients is the common goal for all. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.  Episode resources: Reach out to Kiera and Brittany Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Ever walk a mile in your coworker’s shoes? To have a leveled up dental practice means the front office and back office staff can hold their own in each other’s roles! Kiera shares tips on how staff from each side of the tracks can familiarize themselves with what’s going on beyond their turf. For front office staff wanting to learn about the back office: Attend procedures Take the Dental A-Team’s online course For back office staff eager to know about the front side: Make re-care and unscheduled treatment calls Perform insurance breakdowns Taking on these measures will give your patients a better and fuller understanding of how your practice operates — no matter who they talk to. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Brittany Stone is back on the podcast, talking with Kiera about accountability versus blame in the workplace. To address this topic, Brittany and Kiera cover … Ways to view people as problem solvers instead of the problem How to have conversations to hold accountability instead of assign blame Solid tools to hold people accountable Ultimately, this topic boils down to each of our intentions and beliefs regarding accountability. Having a healthy mindset about your team members and how to solve problems will yield a healthier attitude about how things function in your practice. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.  Episode resources: Reach out to Kiera and Brittany Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s time for another topic many dental practices don’t know enough about! SEO expert Evan Lazarus shares with Kiera the basic doctrine of SEO, or search engine optimization.  For the non-believers, SEO equals visibility, and Evan talks about why good SEO makes you relevant in your community and industry. The most important aspect when it comes to hiring an SEO expert for your practice is to be educated — ask the questions and be willing to understand it. Quick takeaways from this episode: Get your marketing budget in place Educate your team on SEO Ask questions of your marketers Episode resources: Connect with Evan Lazarus Learn more about Simple Impact Media  Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Have you fallen into the trap of perceived practice values? Brian Hanks joins Kiera and the Dental A-Team to bust some myths about buying and selling dental practices, and explain how each person in your office can contribute to a higher valued practice. Too often values of practices center around collections and misconceptions about equipment. Listen to this episode to learn what numbers buyers and sellers should ACTUALLY be focused on in practices. Brian provides tangible takeaways you absolutely cannot miss. Episode resources: Connect with Brian Hanks Tune into the Practice Purchased podcast Read How to Buy a Dental Practice Read Selling Your Dental Practice Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

A hearty welcome to Brittany Stone, the Dental A-Team’s newest consultant! In this episode, Brittany and Kiera chat leadership, an ever-hot topic. Specifically, the duo talks about identifying and finding leaders among your team and giving them opportunities to grow.  The specifics: How to find different types of leaders — FYI, you don’t have to be outgoing to be a good leader How to execute leadership strategies with these potentials And what to do if that potential leader falls short More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.  Episode resources: Reach out to Kiera and Brittany Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dr. Jenny Perna to discuss steps associate doctors can take to be A+ — three specific steps, in fact, to get you there. Be a leader (listen to episode 367 to hear Dr. Perna’s thoughts on leadership without a title) Think like an owner (learn more about the business side!) Advance your skill (do right by your patients and seek out continuing education) Taking these tasks on separates the wheat from the chaff, showing who is truly committed to the practice of dentistry. Dr. Perna also shares the benefits she’s seen in her own life from functioning as a rockstar associate. Episode resources: Follow Dr. Perna on Instagram Listen to episode #367: How to Lead Without a Title Listen to episode #320: Plans Derailed? Here’s What to Do. Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s been a minute since Ashley Keith was on the podcast, but boy are we glad she’s back! Ashley wears many, many hats as chief operating officer for Keith + Associates Dentistry, and she shares pearls of wisdom today on the following topics: Creating new efficiencies in your practice Changing energy and how to do it Juggling the ideas of a visionary dentist This episode will have you fired up to prioritize projects that’ll move your practice forward in the best way possible. Episode resources: Listen to episode 265: How to Solve Problems FOREVER Listen to episode 162: Dental Assistant Mix-Up Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Jeffrey Shaw is once again on the podcast, this time to talk about his book, The Self-Employed Life! Kiera and Jeffrey run through highlights of the book, including what success really means, how team members can gain value from learning about self-employment, and business evolution versus a pivot. Jeffrey also shares the three elements that need to be healthy and thriving in order to  maintain an ideal business ecosystem:  Personal development Business strategies Daily habits to create sustainability As always, Jeffrey brings his A-game on the podcast, and this episode is no different — it’ll have you full of motivation and inspiration by the end of it. Episode resources: Buy The Self-Employed Life book Connect with Jeffrey Shaw Tune into The Self Employed Life Podcast Listen to episode 352: The Benefits of Being Business Intrigued Listen to episode 375: Self Employment: Foolproof Ideas for Success Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The fabulous Mary Pat Knight, author, speaker, coach, and “student of life,” joins the podcast! Alongside Kiera, Mary Pat shares her thoughts on human development and its role in leadership. We all experience the highs and lows of life, professionally and personally; Mary Pat encourages reinvention to progress toward your best self. This episode also includes topics such as… The drama triangle Sharing responsibility with coworkers Delegating and elevating Is your office seeking a guiding hand to inspire better leadership styles? Don’t forget that the Dental A-Team can help you with that! We cater our methods directly to your practice. Join the gang today. Episode resources: Read The Humanized Leader by Mary Pat Knight Connect with Mary Pat by email or on LinkedIn Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Is your practice coming up on its hygiene cycle, where routine care is jam-packing the schedule? Kiera and Tiffanie trade tips on how offices can spread out the love of busy times so September, October, and November aren’t so empty. Tiffanie shares specific items to add to your to-do list: Hit up your recare and reactivation lists What verbiage to use to get patients to actually call you back How many calls are normal for your practice to make to those recare/reactivation folks How offices with not as many hygiene spots can manage This episode will not only help you be more prepared for the goings-on in your practice TODAY, but also in the FUTURE! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know the right hand-off can efficiently shorten up doctor’s time in an exam? This concept blows the idea that time equates value right out of the water. Kiera shares the ICRP hand-off to shorten those exam times. I: Introduce doctor C: Compliment patient R: Recap the treatment P: Personalize Navigate these four easy steps right and doctor is ready to dive in! By educating your practice’s clinical team to co-diagnose with the doctor simplifies everyone’s time (and bonus! Makes the patient feel good). Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Ah, the forever art of delegation. If you think you’ve mastered this, think again! In this episode, Kiera talks why we so often avoid delegating, how to know what to delegate, and how to delegate in the first place.  This practice will build trust within your office, and build people up! Action items coming out of this episode: Make a list of all the tasks you have Delegate three tasks that can truly be passed on to another person Have your entire team do steps one and two! Give people the opportunity to thrive and watch them work their magic. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

This one’s for all the system folks out there! Heck, it’s for the non-system folks, too, because Kiera’s here to share how to start getting your practice organized! First, know that the Dental A-Team has created a 12 Systems Comprehensive Success Cycle, aka the systems we think are MOST important to get established in your office! The 12 systems are as follows ... Company goals KPIs Billing Operations manual Scheduling Patient flow Treatment planning Marketing Hygiene Meetings Office manager/HR Communication and morale Gotta love 12-step programs, right? Well, here are five we recommend starting off with when building systems: Hand-offs (see our NDTR cheat sheet) Tracking (here’s a sample scorecard) End-of-day checklists (a DAT-approved example) Hiring Billing Establishing systems will turn your practice into a fully functioning one, so get started today! Episode resources: Reach out to Kiera See our 12 Systems Comprehensive Success Cycle Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

“But [insert supervisor’s name here], I just don’t have the time to do that!” Aha! The Dental A-Team is here with the solutions to being more productive and efficient with your time. Have you ever noticed that the things we don’t have time for are tasks we don’t want to do in the first place? Yup, we’re right there with you! But Kiera has efficiency hacks for you, and she explains the steps to do the following: Find a compelling reason why you DO have time Change your filter of time Seek out efficiencies Remember: You do have time for the things you want. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

It’s time to get a little personal. We all work so hard in the best industry around, but it’s important to reflect inward and make sure you’re in tune with your life and what brings you joy. Kiera has a few tips to recalibrate your own why: Ask yourself what you live for Seek out a motivator Write to yourself often Meditate Find a non-work hobby There’s no one simple formula for reigniting your passion. Rather, it’s consistency that keeps you going! So make sure you’re giving yourself the time and space for that consistency. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

It’s time for company retreat talk! Planning a get-away for your entire team outside the office allows everyone to bond in a different way. Kiera shares her plans for the Dental A-Team retreat and offers tips of different activities that can take place during this time; everything from SWOT analyses to escape rooms. The two biggest points: Make sure the retreat is off-site Have an agenda Has your practice had its own amazing retreat? Share what happened with us by emailing [email protected]!  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Practices, bring your onboarding processes up to par NOW. Hiring in 2020/2021 is harder than ever, so it’s important to have systems in place to smooth out all the rough edges. Kiera provides instruction on how to give new team members a solid first day, first week, and beyond in your practice. She suggests breaking out tasks into pre-hire assignments, day one, day two, and so on. And if you’re seeking a more handheld approach to what your practice should do, check out Dental A-Team’s hiring course!  Episode resources: Reach out to Kiera Check out our hiring course! Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Ladies and gentlemen, introducing the Dental A-Team’s FIRST male consultant! It’s Hunter Christensen! Kiera and Hunter use the podcast to discuss leadership in the dental industry — how to get there and how to build up those around you as leaders. A big part of being a leader is considering who you surround yourself with, how to reach out to potential mentors, and books and podcasts that help, too. At the end of the day, though, know that the path to leadership is an internal one. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

This episode is chicken noodle soup for the soul. Jeffrey Shaw is back on the podcast, this time joining Kiera to talk about self-employment, its challenges, and how to overcome the hurdles. Press play not only if you have your own practice or business, but if you work for someone who does, or know someone who does. Being a business owner is a lonely road, but you have resources. Jeffrey encourages seeking connecting, utilizing technology (in a healthy way!), and the fine line between being in control and trusting support. Trust is a measure of growth and expansion. He also provides foolproof ideas to run your own business. Episode resources: Connect with Jeffrey Shaw Tune into The Self Employed Life Podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes  

Joshua Kim, owner, founder, and CEO of 7(a) Accelerator, joins the podcast to make sense of small business loans, and BOY is there a lot to it! This episode is jam-packed with quick tips and tricks to navigate the process and services available, how to best navigate medical billing, and standard operating procedures for the loans themselves.  Fresh out of grad school or a new doctor? Josh has specific information for you! There’s no secret sauce to apply for these loans, but it does help to have a cook in the kitchen when you’re trying to figure it out. Josh’s advice will help you get started.

Does your list of things you need to get done seem too looooooong? Kiera and Tiffanie are here today to provide tips for not letting your to-do list stress you out. The grand takeaway: Focus on the three items that’ll have the BIGGEST impact on your week, then time manage with what’s left over. Other helpful things to consider: blocking out your schedule, finishing items to completion, and using your momentum. To get started: Put all your to-do items in one place. Kiera and Tiff share the next steps from there in this episode. Episode resources: Reach out to Kiera & Tiff Listen to episode 364, Block Schedule Around the Prime and Fluff Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Hiring is hard in general, but right now, there seems to be a hygienist drought. In this crossover episode, Kiera talks with Grace Rizza of the Dentistry’s Growing with Grace podcast about how dental practices can face hiring shortages, perfect the dynamics of your practice’s culture, and what the future of dental hygiene looks like. Other topics Grace and Kiera chat about: How long it takes for practices working with the Dental A-Team to see positive effects The one service DAT provides that doctors don’t think they need Episode resources: Listen to Dentistry’s Growing with Grace Connect with Grace Listen to episode #347, Common Dental Marketing Mistakes Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

“There’s something about women in dentistry…” That’s the topic behind this episode, which features Anne Duffy of the Just DeW It podcast! Anne, who has a long history in clinical dental hygiene and dental entrepreneurship, discusses with Kiera the magic in being a female, especially in the dental profession. This episode is full of inspiration to cheerlead one another, overcome shaky confidence, and celebrate your own strengths. (Psst, take the StrengthsFinder quiz to find what makes you unique and a powerhouse in your own way.) Episode resources: Listen to the Just DeW It podcast Connect with Anne Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Kiera’s talking shop and eating cake pops! (You’ll have to listen to this episode to catch that joke…) In this solo episode, Kiera talks about increasing your case acceptance with a different spin: Actually being interested in other people. Do you work too hard on being interesting instead of being interested in other people? Kiera offers advice on how to improve relationships with your patients on an individual basis. It’s all about the power of understanding and the power of listening, folks! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes