This is a special archived episode of Brave UX. Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users. Highlights include: ⭐ What is domestic violence and how does it show up? ⭐ How is technology being weaponised by domestic abusers? ⭐ Why can’t our users be solely responsible for their own safety? ⭐ How can designers use archetypes to help safely shape their products?  ⭐ How can leaders help their teams to design for safety safely? ====== Who is Eva PenzeyMoog? Eva is the founder of The Inclusive Safety Project and the author of Design for Safety, a brand new book that shows us how we can prevent our work from being weaponised for interpersonal harm, and protect and empower our most vulnerable users. Alongside her consulting practice, Eva is a Principal Designer at 8th Light, a leading Chicago-based software design and development agency.  Previously, Eva was volunteer domestic violence educator and rape crisis counsellor, spending time with survivors of sexual assault in emergency rooms, making sure they felt supported and understood their options, while advocating for their positive treatment by medical and law enforcement professionals. ====== Find Eva here: LinkedIn: https://www.linkedin.com/in/evapenzeymoog/ Website: https://evapenzeymoog.com/ Twitter: https://twitter.com/epenzeymoog/ Design for Safety: https://abookapart.com/products/design-for-safety The Inclusive Safety Project:  https://www.theinclusivesafetyproject.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX.   Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products.    Highlights include:    ⭐️ What can grizzly bears teach you about effective leadership? ⭐️ How do UX researchers get product managers to listen to them? ⭐️ What is the identity crisis facing UX Research? ⭐️ How do we ensure that product teams are doing valid research? ⭐️ What should junior UX researchers focus their efforts on?   ======   Who is Jane Davis?   Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products.   Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs.   Jane also invested several years at Dropbox. Originally starting out as a UX researcher, before becoming the Design Research Manager for Growth.   ======   Find Jane here:   LinkedIn: https://www.linkedin.com/in/janendavis/ Website: https://janendavis.com/   ======   Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Don Norman shares what's important to him right now, why stupid questions matter, what it means to design for a better world, and why he’s okay with changing his mind. Highlights include: Why are our users not who we think they are? What needs to change and what can stay the same? Why did it take you so long to change your focus? Should change be incremental or wholesale? How does design dogma distract us? ====== Who is Don Norman? Don is the Co-Founder and a member of the Executive Committee of Future of Design Education, where he is helping to shape a global effort that will provide an in-depth, evidence-driven, academic foundation for future generations of designers. Back In 1998, Don Co-Founded the influential Nielsen Norman Group with Jakob Nielsen, from which he has also recently retired and was awarded the title of Principal Emeritus.  Prior to co-founding NNG, Don invested five years at Apple, starting in 1993 in the role of Apple Fellow, as a User Experience Architect - the first use of the phrase User Experience in a job title - before becoming the Vice President of the Advanced Technology Group.  Until December 2020, Don was the Founding Director of Design Lab at the University of California, San Diego, an initiative he started in 2014 to focus on complex socio-technical issues . For his contribution he was honoured with the title Director Emeritus. Don is a Board Member Emeritus of the Institute of Design, a former IDEO Fellow, a member of the National Academy of Engineering, and a fellow of the American Academy of Arts and Sciences. He has also spoken in boardrooms and on stages across the globe, and has written over a dozen books, of which “Design of Everyday Things” is his best known. But it his upcoming book, “Design for a Better World”, that, perhaps, he hopes will be of most consequence. ====== Find Don here: LinkedIn: https://www.linkedin.com/in/donnorman/ Twitter: https://twitter.com/jnd1er Website: https://jnd.org/ A couple of Don’s books: Design for a Better World: Meaningful, Sustainable, Humanity Centered -  https://amzn.to/3Awhcp3 The Design of Everyday Things: Revised and Expanded Edition -  https://amzn.to/3OkPYXU ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Kate Rutter shares her thoughts on finding work in a challenging economy, how to design for great creative exchanges, and why she pushes back against authority. Highlights include: ⭐ How have you pushed back against overly rigid hierarchies? ⭐ Why did you take a part-time retail job at a retail store? ⭐ How does the quality of the question influence the quality of the idea? ⭐ Why isn’t UX overly kind to late career-stage practitioners? ⭐ How are great creative exchanges like great sex? ====== Who is Kate Rutter? Kate is a Senior Adjunct Professor at California College of the Arts, where, for the past five years, she’s been teaching undergraduates creativity and storytelling, and masters’ students the foundations of experience design. She is also the Principal of Intelleto, the consulting practice through which she creates and facilitates visual explanations that make complex ideas simple, memorable and shareable. Before starting Intelleto, Kate pioneered the UX learning track at Tradecraft, an immersive learning program for product designers. She also co-founded the online education company Luxr.co, that helped early-stage entrepreneurs to find product/market fit. During her 20 years in the field, she’s been a very generous contributor, including sharing her knowledge since 2015 through the “What’s Wrong with UX” podcast, which she co-hosts alongside her good friend, Laura Klein.  ====== Find Kate here: LinkedIn: https://www.linkedin.com/in/katerutter/ Twitter: https://twitter.com/katerutter Website: http://intelleto.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Mauro Porcini shares how designers can rise to the top, the dangers of associating your self-worth with work, and why he’s changing the status quo from the inside. Highlights include: ⭐ Why do you run towards the fire? ⭐ How has the focus changed since becoming a father? ⭐ What gives you the right to talk about love with business people? ⭐ Why have you disassociated your personal worth from your work? ⭐ What does it take to scale human-centred innovation across the globe? ====== Who is Mauro Porcini? Mauro is a Senior Vice President and the-first-ever Chief Design Officer of PepsiCo , the largest food and beverage company in North America and second largest in the world. At PepsiCo, Mauro and his team of 300 designers have been on a decade-long mission to infuse the corporation with a human-centred culture. Before joining PepsiCo in 2012, Mauro invested 10 years at 3M, building out the business’ global design function. Something he appears to have been quite successful at, as he also became the company’s first-ever Chief Design Officer, with the CFO of The Wall Street Journal referring to him as, “… the man putting 3M on the design map.”  Mauro’s second book, “The Human Side of Innovation: The Power of People in Love with People” has just been published. It is described as “… a manifesto for a genuine, authentic, and deeply humanistic approach to innovation, one that aims to create personal and social value first…”. ====== Find Mauro here: LinkedIn: https://www.linkedin.com/in/mauroporcini/ Twitter: https://twitter.com/MauroPorcini Website: https://www.mauro-porcini.com/ Instagram: https://www.instagram.com/mauroporcini/ Mauro’s books: The Human Side of Innovation: The Power of People in Love with People - https://amzn.to/3FNaMVP L’età dell’eccellenza: Innovazione e creatività per costruire un mondo migliore -  https://amzn.to/3t56wcR ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Reginé Gilbert shares what it takes to create accessible experiences, how her students are helping NASA to hear a solar eclipse, and why inclusive design is everyones job. Highlights include: ⭐ How are inclusive design and accessibility different, yet related? ⭐ Why is disability not seen in the same light as other DE&I initiatives? ⭐ What should people do to make the digital world more accessible? ⭐ If big tech can’t do basic accessibility, what hope do we have? ⭐ Why is it important to include people with disabilities in the design process? ====== Who is Reginé Gilbert? Reginé is an Industry Assistant Professor at New York University’s Tandon School of Engineering, where she is teaching the next generation of UX designers about the importance of accessibility and inclusive design - in both regular reality and cross-reality experiences. Before joining NYU, Reginé was the Chief Creative Officer of Gilbert Consulting Group, where she advised organisations - large and small - on accessibility. She has also worked as User Experience Lead at Ralph Lauren and, prior to entering UX, was a Senior Product Manager at Michael Kors. She is the author of the book “Inclusive Design for a Digital World: Designing with Accessibility in Mind”, an excellent starting point for anybody new to accessibility. Rumour has it that Reginé is also working on a new book called “Human Spatial Computing”, which will be published by Oxford University Press in 2023. ====== Find Reginé here: LinkedIn: https://www.linkedin.com/in/reginegilbert/ Twitter: https://twitter.com/reg_inee Website: https://reginegilbert.com/ XR City - Accessibility Subway Map: https://bit.ly/3STjLbZ Reginé’s book: Inclusive Design for a Digital World: https://amzn.to/3SVBCip ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX. If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including: ⭐️ What is the crucial question do all designers need an answer for? ⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently? ⭐️ Why do designers feel uncomfortable about money? ⭐️ What should you do if you feel stuck in your career? ====== Who is Ryan Rumsey? Ryan is an experienced designer and has held design leadership roles at Apple, EA, Nestle and USAA. He is the CEO and Founder of Second Wave Dive, a groundbreaking new design leadership training company that’s helping designers to level up their business skills and transform their careers. Ryan is also the author of an invaluable new book, published with InVision, called Business Thinking For Designers.  ====== Find Ryan here: LinkedIn: https://www.linkedin.com/in/ryanrumsey/ Personal website: https://www.ryanrumsey.com/ Company website: https://www.secondwavedive.com/ Blog: https://www.ryanrumsey.com/writing Medium: https://medium.com/@ryanrumsey Twitter: https://twitter.com/ryanrumsey Download a FREE copy of Ryan’s book… Business Thinking for Designers https://bit.ly/2LvDEIC ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX. Laura Klein reflects on the lessons learned from over 20 years of working in and consulting to Silicon Valley tech startups, including… ⭐️ Why do organisations resist UX research? ⭐️ What needs to be in place to maximise the value of UX? ⭐️ How did Eric Ries (author of The Lean Startup) shape her thinking?  ⭐️ Do teams have to be happy to be effective in making great products? ⭐️ What do user researchers need to understand about product managers? Who is Laura Klein? Laura is the Principal of Users Know and one of the most well known personalities in the worlds of UX and product. She has worked as a UX designer, product leader and engineer. Laura is the author of “UX for Lean Startups” and “Build Better Products” and the co-host of the podcast “What Is Wrong With UX”. Both of her books have had a profound impact on the way that product people go about creating value for users and their organisations. ====== Find Laura here: LinkedIn: https://www.linkedin.com/in/lauraklein2/ Website: https://www.usersknow.com/ Blog: https://www.usersknow.com/blog Medium: https://medium.com/@lauraklein Twitter: https://twitter.com/lauraklein Listen to Laura’s podcast - What Is Wrong With UX:  https://www.usersknow.com/podcast Treat yourself to a copy of Laura’s books… Build Better Products: A Modern Approach to Building Successful User-Centred Products https://bit.ly/3ssmLOP UX for Lean Startups: Faster, Smarter User Experience Research and Design https://amzn.to/3dQCnHC ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Matt Watkinson shares how he’s expanded his luck surface area, why it’s important to slow down and pay attention, and how to fight organisational ambiguity. Highlights include: ⭐ What did the FBI want to learn about experience design? ⭐ Why is ambiguity the biggest barrier to effective decision making? ⭐ What made you conscious of your own ignorance? ⭐ What gets in the way of people being willing to be wrong? ⭐ Why is it important to be a host and not a guest? ====== Who is Matt Watkinson? Matt is the CEO and Co-Founder of Methodical, an experience design agency that helps customer-centred businesses to develop new products and services and to improve their existing programs and experiences, while delivering greater customer and commercial value. He is also the author of two highly regarded books (soon to be three). His first, “The Ten Principles Behind Great Customer Experiences” put Matt on the map and his second, “The Grid: The Master Model Behind Business Success” was published in 2017, to critical acclaim. Matt has been described by Rory Sutherland, the vice chairman of the Ogilvy & Mather group of companies, as “One of the deepest and most original business thinkers” he has ever come across. And it’s this depth and originality that has seen Matt invited to share his ideas at events for companies like Microsoft, Volkswagen, Salesforce, American Express, and Google. ====== Find Matt here: LinkedIn: https://www.linkedin.com/in/matt-watkinson/ Twitter: https://twitter.com/mwtknsn Website: https://www.matt-watkinson.com/ Company: https://www.methodical.io/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Jesse James Garrett reminds us that once we were pirates, encourages us to understand how soft-power works, and to know and be true to our red-lines. Highlights include: How are UX designers like classical composers? What is the role of personal preference in design? Should design leaders leave strategy to product leaders? Is design leadership about actively resisting the status quo? What have you learned as a result of the “no’s” in your career? ====== Who is Jesse James Garrett? Jesse is the Principal Leadership Coach of Intentional Associates, the executive design leadership coaching practice that he founded in 2020. And it’s through his coaching work that he is helping design leaders to develop the skills to lead with greater purpose, intention and creativity. Many of you may know Jesse for his influential model from the year 2000, “The Elements of User Experience”, and his book of the same name. It’s this foundational thinking, at frontier of UX, that has helped to inform, inspire and enlighten multiple generations of UX designers. Jesse was also a Co-Founder and Chief Creative Officer of Adaptive Path, one of the original and most renowned User Experience consultancies. At Adaptive Path, Jesse worked tirelessly for 13 years to put UX design on the enterprise map. Throughout the years, his writing, teaching and public speaking has been unfailingly generous, taking him all over the world, including to events such as UX Lisbon, UX Salon, and USI.  Jesse’s contributions continue through the “Finding Our Way” podcast, a show about design leadership that he co-hosts alongside Peter Merholz, his good friend, fellow Adaptive Path Co-Founder, and Brave UX alumnus. ====== Find Jesse here: LinkedIn: https://www.linkedin.com/in/jesse-james-garrett-1341/ Twitter: https://twitter.com/jjg Website: https://jessejamesgarrett.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Erika Hall reinforces the importance of being willing to be wrong, discusses how good user experiences can be bad, and calls on designers to be honest with themselves. Highlights include: ⭐ Do you ever wonder what it would be like to go in-house? ⭐ What’s the truth about designers becoming more influential in business? ⭐ Have designers made the world a worst place over the past 30 years? ⭐ What organisational conditions support a culture of ‘just enough research’? ⭐ Who benefits from design not having agreed standards and ethics? ====== Who is Erika Hall? Erika is the Director of Strategy at Mule Design, the infamous design consultancy that she Co-Founded with Mike Monteiro, almost 21 years ago to the day. And they certainly have pulled no punches in presenting their perspectives. Erika’s ability to take challenging subjects and to wrap them in her own signature kooky, cohesive, and compelling style has given many designers plenty of practical ‘in-the-trenches’ training, as well as insightful 30,000 foot mind-food to chow down on. She is the author of “Just Enough Research” (now in it’s second edition), a distillation of her extensive experience in design research, into an easy-to-follow guidebook that helps designers to think more critically about research and to wield it more expertly. Erika is also the author of “Conversational Design”, a book that helps designers and technologists to make their systems and products feel less robotic and more human. ====== Find Erika here: LinkedIn: https://www.linkedin.com/in/erikahall/ Twitter: https://twitter.com/mulegirl Website: https://www.muledesign.com/ Designing for the Triple Storyline: https://vimeo.com/351167991 ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Samuel Proulx shares his experience of the digital world as a blind person, his thoughts on autonomous vehicles, and how inclusive design makes everyone's experience better. Highlights include: ⭐ How do you feel about the prospect of autonomous vehicles? ⭐ Why did the gaming industry say accessibility couldn’t be achieved? ⭐ How has your father also being being blind shaped your relationship? ⭐ Why does the term ableism sometimes make you uncomfortable? ⭐ How does the Medical Model of Disability influence how we design? ====== Who is Samuel Proulx? Sam is the Accessibility Evangelist at Fable, a user research platform that connects people with disabilities, with people who want to create a more accessible Internet. Fable also provides those same people with custom training, so they can build more inclusive products. At Fable - as Sam’s title would suggest - he is responsible for evangelising accessibility and inclusive design. This means keeping those subjects on the radar of our world’s enterprises and helping them to see that accessibility can be more than an exercise in compliance.  He is also very involved in the broader accessibility community, including as a long-time moderator of the official sub-reddit for Blind and Visually Impaired people. He is also the co-host of the Disability Bandwidth podcast and host of The Inclusion Hub podcast. Recently, named on Royal Bank of Canada’s Future of Good 2022 list, Sam is one of 30 Young Impact Leaders who have recently been celebrated as people creating impactful and positive change in their communities. ====== Find Samuel here: LinkedIn: https://www.linkedin.com/in/samuel-proulx-06107332/ Twitter: https://twitter.com/fastfinge ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Matt Young shares the importance of aligning engineering, product, & design, the roles of creativity and logic in decision making, and using customer feedback wisely.  Highlights include: ⭐ How do you know when it’s time to kill a feature? ⭐ Why and when do you speak directly with people? ⭐ How have you integrated your engineering and product orgs? ⭐ When should you deploy emotion and when should you temper it with logic? ⭐ How should customer feedback be used to influence executive leadership? ====== Who is Matt Young? Matt is the CEO of UserVoice, a software company that helps growing B2B SaaS companies to collect and make sense of customer feedback.  Before joining UserVoice in 2015, Matt was the Vice President and CTO of Vodori, a digital marketing consulting and product company. There, he spent seven years focused on achieving excellence in enterprise software development. After earning a Bachelor of Science in Computer Science, as well as a Master’s of Science in Computer Science, Matt invested 22 years in engineering before becoming a product leader — a journey that gives him a unique and valuable perspective. Matt has recently been generously sharing that perspective with product people at Product School and Product Camp, as well appearing as a guest on podcasts such as the Scale Up Show, Lessons On Product and Tied Together, amongst others. ====== Find Matt here: LinkedIn: https://www.linkedin.com/in/mattcyoung/ Twitter: https://twitter.com/UserVoice Website: https://uservoice.com/ Blog: https://uservoice.com/blog ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Christina Wodtke reminds us to stop carrying the weight of the world, to start giving others the benefit of the doubt, and to make the most of the gift that is feedback. Highlights include: What did you learn about collaboration from swing dancing? Why do we need to give other people the benefit of the doubt? What was it like being an executive in big tech? Where can people start to develop more confidence? What is important to remember when giving feedback? ====== Who is Christina Wodtke? Christina is one of the most impactful, established, and original thought leaders in Silicon Valley. There won’t be many of you listening who haven’t at least heard of her groundbreaking and bestselling book on OKRs, Radical Focus - now in its second edition! A self-described “curious human” with a serious big-tech resume, her work in design and product has included redesigns and IPOs at companies such as LinkedIn, MySpace, Zynga, and Yahoo! But those big names only scratch the surface of Christina’s professional story. She has co-founded a tech startup, co-founded the Information Architecture Institute, founded and was the original publisher of Boxes and Arrows, and is the founder Women Talk Design. Christina is currently preparing the next generation of product and game designers, as a full-time lecturer at Stanford University. Previously, Christina was an Associate Professor at California College of the Arts, where she taught creative entrepreneurship. ====== Find Christina here: LinkedIn: https://www.linkedin.com/in/christinawodtke/ Twitter: https://twitter.com/cwodtke Website: https://cwodtke.com/ Blog: https://eleganthack.com/ Christina’s books: Radical Focus (Second Edition) - Achieving Your Most Important Goals with Objectives and Key Results:  https://amzn.to/3Sc82o4 Information Architecture - Blueprints for the Web:  https://amzn.to/3UknzUL Pencil Me In - The Business Drawing Book for People Who Can’t Draw: https://amzn.to/2WOBNP7  The Team That Managed Itself - A Story of Leadership: https://amzn.to/3QRyXo6 Women Talk Design: Website: https://womentalkdesign.com/ Twitter: https://twitter.com/womentalkdesign LinkedIn: https://www.linkedin.com/company/women-talk-design/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Kareem Mayan shares what he learned as digital nomad, discusses the focusing effects of personal loss, and how you can more effectively prioritise product feedback. Highlights include: ⭐ What was it like being a digital nomad for two years? ⭐ How do you work out what customers need from onboarding? ⭐ How do you align stakeholders on what to build? ⭐ How do you know whether to build what customers are asking for? ⭐ What do you want people consider about their personal priorities? ====== Who is Kareem Mayan? Kareem is the Co-Founder of Savio, a SaaS product that helps makers of SaaS products to centralise, organise and prioritise product feedback, delighting customers and reducing churn.  He is also the Founder and Principal Consultant of Trial to Paid, where he helps growing product-led B2B SaaS companies to increase trial to paid conversion.  Between 2002 and 2007, Kareem worked at ESPN.com, as a Technical Producer and then at Fox Interactive Media, as a Director of Product Development for the R&D division. Kareem’s passion for product has seen him start three companies and acquire one - Codetree, a source management product that he and his partners grew and sold, after purchasing it from Derrick Reimer, the co-founder of Drip. ====== Find Kareem here: LinkedIn: https://www.linkedin.com/in/kareem/ Savio: https://www.savio.io/ Trial to Paid: http://trialtopaid.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Kevin Bethune inspires with his incredible journey across engineering, business & design, shares how to keep calm inside of a nuclear reactor, and shines a light on design’s diversity blind spot. Highlights include: ⭐ Are designers too in love with the future state? ⭐ Where did you put your fear while working inside a nuclear reactor? ⭐ How was your Dad a servant leader and why did that inspire you? ⭐ What does it mean that there have only been 300 black ArtCenter graduates? ⭐ How do you explain a systemically racist America to your son? ====== Who is Kevin Bethune? Kevin is the Founder and Chief Creative Officer of dreams • design + life, a strategic design consultancy that helps companies like PepsiCo, Nike, and Berkshire Hathaway, to bring a multi-disciplinary, human-centred and innovation-focused lens to business. Graduating from Notre Dame with a Bachelor of Science in Mechanical Engineering, Kevin started his career in the nuclear energy industry with Westinghouse Electric, where he became closely acquainted with the ins-and-outs of nuclear reactors.  After earning an MBA from Carnegie Mellon University, Kevin joined Nike, in a business role. However, his curiosity soon led him to footwear designa, where, thanks to the mentorship of D’Wayne Edwards, he would design the record-breaking Air Jordan Fusion 8 shoe. Seeking new horizons and to solidify his creative foundation, Kevin left Nike for a Master of Science in Industrial Design at the prestigious ArtCenter College of Design where he now serves on the board of Trustees. He is also the Board Chair for the Design Management Institute. Immediately before founding dreams • design + life, Kevin was a co-founder of the strategic design & innovation capabilities at TWO top tier management consulting firms - Booz & Co. and the Boston Consulting Group.  His first book, "Reimagining Design: Unlocking Strategic Innovation" was published by The MIT Press in March, with the forward written by his good friend, the legendary technologist and designer, Dr. John Maeda. ====== Find Kevin here: LinkedIn: https://www.linkedin.com/in/kevinbethune/ Twitter: https://twitter.com/kevinbethune Website: https://www.dreamsdesignandlife.com/ Kevin’s book: Reimagining Design: Unlocking Strategic Innovation -  https://www.kevinbethune-reimaginingdesign.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Noelle Russell provides a beacon of light for anyone who’s staring down a dragon, as she shares her against the odds and remarkable journey to and through technology. Highlights include: ⭐ What is wing clipping and why is it dangerous? ⭐ Do you really have over 130 voice enabled devices in your home? ⭐ Why did your Dad teach you that other people don’t get to choose your path to success? ⭐ How has your son’s disability inspired you to raise awareness of the potential of AI? ⭐ What can people who are struggling to find their voice in the workplace do? ====== Who is Noelle Russell? Noelle is a multi-award winning technologist, entrepreneur and big tech executive, who has invested the past 25 years in helping people to understand, productise and ethically apply emerging technologies to their businesses. She is currently a Global Partner in AI and Analytics at IBM, where she works with business leaders to speed up their digital transformations, and to reinvent their business models through the creative application of technology. Prior to joining IBM, Noelle was the Vice President of Digital Technology at National Public Radio. She has also held senior roles at Microsoft as a Principal Product Manager in AI and at Amazon, where she was a Senior Architect working on Alexa.  Alongside her busy corporate career, Noelle is also the CEO of the AI Leadership Institute, a global organisation that she founded to empower and inspire senior executives to think deeply about AI and how to apply it responsibly. ====== Find Noelle here: LinkedIn: https://www.linkedin.com/in/noelleai/ X: https://twitter.com/noellerussell_ Website: https://noellerussell.ai/ YouTube: https://www.youtube.com/@noelleai Instagram: https://www.instagram.com/noelle.ai ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Milton Jackson graciously gives Brave UX’s first poetry reading, reflects on the critical importance of role models, and shares his aspirations for a more inclusive world. Highlights include: ⭐ Poetry reading: Love Lost in Likes ⭐ What led you to a career in technology and design? ⭐ Has the lack of black designers been painfully obvious to you? ⭐ Where did your confidence to teach public speaking come from? ⭐ Why isn’t the written word more central to the experiences we design? ====== Who is Milton Jackson? Milton is the SVP of Experience Design for Wealth, Wellness, Rewards and Retirement at Bank of America, where he’s helping to redefine how the business serves its customers. Before joining Bank of America, Milton was the AVP, Head of Digital Design and UX at The Hartford, a Fortune 500 insurance and investment company. And, earlier in his career, Milton spent five and half years at ESPN, where he was responsible for leading the UI and UX for ESPN.com, ESPNFC.com and ESPNDeportes. Alongside his busy corporate design career, since 2014 Milton has also been the Founder and CEO of PicSpotr, a proudly black-owned company and CRM that’s specifically designed to empower professional photographers to build their businesses. ====== Find Milton here: LinkedIn: https://www.linkedin.com/in/heymiltonj/ Twitter: https://twitter.com/milton_jksn Website: https://www.picspotr.com/ ADPList: https://adplist.org/mentors/milton-jackson ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Peter Merholz demystifies design leadership, openly shares the ups and downs of a trail-blazing design career, and how we can keep design “weird” without getting fired. Highlights include: ⭐ What is the fundamental job of the designer leader? ⭐ Why do design leaders find it difficult to figure out what their job is? ⭐ What advice did Obi Wan give Luke that design leaders need to hear? ⭐ Why are you a design pragmatist and not an idealist? ⭐ What do design leaders need to know about politics and relationships? #DesignLeadership #UX #UXDesign #AdaptivePath #BraveUX ====== Who is Peter Merholz? Peter is the Founder and Principal at Humanism at Scale, the consulting practice he started in 2019 to amplify the practices and potential of design teams by shaping design organisations and bolstering design leadership. Before founding Humanism at Scale, Peter was the VP of Design at Snagajob, where he oversaw design for both product and marketing. Peter has also held positions such as Senior Director of Design at Jawbone, VP of Global Design at Groupon and VP of User Experience at Inflection. But it is his role and the almost 11 years he invested as a Co-Founder and the Head of Design Practice of Adaptive Path - then the world’s leading UX strategy and UX design firm - that he is perhaps best known for. In 2016, Peter co-authored “Org Design for Design Orgs” with Kristin Skinner, which was the first book to address building and managing effective in-house design teams.  And, last millennia, Peter coined the term blog. How cool is that!? ====== Find Peter here: LinkedIn: https://www.linkedin.com/in/petermerholz/ Twitter: https://twitter.com/peterme Website: https://www.petermerholz.com/ Peter’s book: Org Design for Design Orgs - Building and Managing In-House Design Teams: https://orgdesignfordesignorgs.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Audrey Cheng shares her journey from lab scientist to CTO, why she redefined career success, and how UX and product can work better together. Highlights include: ⭐ Why did you have to leave redefine career success? ⭐ Should product leaders be leading design orgs? ⭐ How do you involve stakeholders in UX design, in a meaningful way? ⭐ Should designers seeking influence consider a move into product? ⭐ How do you handle demands for features from stakeholders? ====== Who is Audrey Cheng? Audrey is the Chief Technology Officer at Imagr, the first vision-only, white-label, autonomous checkout solution that retailers can own, operate and scale themselves. Before joining Imagr, she was the CPO at SnapComms, an Everbridge company. At the same time, Audrey was also the Head of Global UX for all of Everbridge’s products, working closely with the CTO - Dr. John Maeda. Prior to Everbridge, Audrey was the VP of Product at Pushpay, the world-leading digital engagement and giving platform for churches. In 2019, Audrey was recognised by Leading Women in Product, as the Product Leader of the Year for Australia and New Zealand. A clear communicator and a passionate product person, Audrey has been invited to deliver talks at UXDX Asia Pacific and Mind the Product, and has been a repeat guest on the Fearless Product podcast. ====== Find Audrey here: LinkedIn: https://www.linkedin.com/in/audrey-cheng-b495a02/ Twitter: https://twitter.com/audjcheng ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Dan Hill challenges us to think differently about our cities and civic spaces, to consider the second order effects of our work, and to think carefully about the questions we’re asking. Highlights include: ⭐ Who should be responsible for the negative externalities of technology? ⭐ When and why did the financialisation of our public spaces begin? ⭐ Technology is the answer, but what was the question? ⭐ Do people have cause to be grumpy about cycle lanes? ⭐ Why do we make cities? ====== Who is Dan Hill? Dan recently finished up as the Director of Strategic Design at Vinnova, the Swedish Government’s innovation agency, to become the Director of the Melbourne School of Design, at the University of Melbourne in Australia.  He has also been an Associate Director and Head of Arup Digital Studio, a Strategic Design Lead at SITRA (Finland’s government innovation fund) and the Head of Interactive Technology and Design at the BBC. Dan was one of the Mayor of London’s - Sadiq Khan’s - inaugural Design Advocates. He has been a Trustee of the Participatory City Foundation and he is a founding member of the UN HABITAT Council for Urban Initiatives. The author of the influential book “Dark Matter & Trojan Horses: A Strategic Design Vocabulary” and a a prolific blogger, Dan has been writing about design, technology, cities and culture for over 20 years on his blog, “City of Sound”. ====== Find Dan here: LinkedIn: https://www.linkedin.com/in/cityofsound/ Twitter: https://twitter.com/cityofsound Website: https://www.cityofsound.com/ Blog: https://cityofsound.medium.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Jodine Stodart shares how to get and keep stakeholders engaged, why it’s important to develop your understanding of self, and the timeless power of listening. Highlights include: ⭐ How important are stakeholder interviews for UX success? ⭐ Can UX be successful if customer centricity isn’t a strategic focus? ⭐ How do you help stakeholders to make sense of design artefacts? ⭐ Why do leaders need to be more conscious of their impact on others? ⭐ How do you help someone to see another person’s perspective? ====== Who is Jodine Stodart? Jodine is the Managing Director of Fireside Consulting, the UX & Design Coaching, Service Design, Regenerative Design, and Conscious Leadership Coaching practice that she founded in 2019. As someone who is inspired by the potential for design to help solve complex problems, Jodine is also the co-founder of the online UX community called UXCONNECT, through which she runs regular leadership retreats. Prior to Fireside Consulting, Jodine was a Director of User Experience at Digital Arts Network in New Zealand, where she worked with key clients such as Auckland Council, Countdown Supermarkets, and Spark. She was also a Senior User Experience Consultant at Optimal Usability, a leading New Zealand design research consultancy that was sold to Price Waterhouse Coopers in 2014.  ====== Find Jodine here: LinkedIn: https://www.linkedin.com/in/jodinestodart/ Twitter: https://twitter.com/jUXposition Website: https://firesideconsulting.biz/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Brendan Jarvis & Lou Rosenfeld bring you a special episode that features Brendan’s keynote from Design at Scale 2022 - Framing Tomorrow by Questioning Today. Highlights include: ⭐ What’s been going on for Lou, lately? ⭐ What were the best parts of Design at Scale 2022? ⭐ How is the field been coping with global uncertainty? ⭐ Where can people find out more about the DesignOps Summit? ⭐ Brendan’s opening keynote from Design at Scale 2022 ====== Who is Lou Rosenfeld? Lou is the Publisher and Founder of Rosenfeld Media, through which he and his team release some of the best books on UX, produce world-class conferences, and curate a number of specialist design communities.    He is also the host of the Rosenfeld Review podcast and the co-author of “Information Architecture for the World Wide Web”, often fondly referred to as The Polar Bear Book.  Who is Brendan Jarvis? Brendan is the insatiably curious Managing Founder of The Space InBetween, formerly an award-winning digital design studio and now the only specialist UX research practice and world-class UX lab in New Zealand. His mission? Helping enterprise design leaders to develop brave and inclusive design cultures, through effective UX research and research experiences that build the capabilities of their teams. ====== Find Lou here: LinkedIn: https://www.linkedin.com/in/louisrosenfeld/ Twitter: https://twitter.com/louisrosenfeld Website: https://rosenfeldmedia.com/ Podcast: https://soundcloud.com/rosenfeld-media Find Brendan here: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Twitter: https://twitter.com/brendanjarvis Website: https://thespaceinbetween.co.nz/ Podcast: https://braveux.podbean.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Matthew Holloway shares what it was like to lead SAP’s design thinking transformation, why designers need to get their house in order first, and the importance of purposeful rest. Highlights include: ⭐ What was it like working with Don Norman at Apple? ⭐ Does design maturity start with designers’ maturity? ⭐ Why can’t you impose design culture over night? ⭐ How can design leaders get a seat at the top table? ⭐ Do critics of Design Thinking have a legitimate axe to grind? ====== Who is Matthew Holloway? Matthew is an independent design consultant with over 25 years of experience scaling high performance product design teams for some of the world’s largest companies. As VP in the Office of CEO at SAP, Matthew worked with Hasso Plattner (the Co-Founder and Chairman) and Henning Kagermann (the then CEO) leading the global Design Thinking transformation of SAPs 60,000-person development, sales and consulting services divisions. After leaving SAP, Matthew took on the role of VP of Product Design & User Experience for Shutterfly. While there he led an aggressive programme of ongoing product improvements, as well as a strategic programme that resulted in an estimated $50 million dollars of annual savings.  He has co-founded two companies, including Atlas Informatics - a machine learning based personal search technology - that counted Bill Gates, Nathan Myhrvold and Microsoft amongst its investors - and was acquired by Xinova in 2017. ====== Find Matthew here: LinkedIn: https://www.linkedin.com/in/maholloway/ Website: https://matthewholloway.com/ Inside the Grateful Dead house: https://bit.ly/3yy2ZWH ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Bill Albert reflects on what it takes to run effective UX research, why evaluating more than usability is important, and how UX leaders can unlock better budgets. Highlights include: ⭐ Are UX leaders who aren’t quantifying UX derelict in their duties? ⭐ Why is UX sometimes the ambulance at the bottom of the cliff? ⭐ How can UX leaders secure enough budget to enable UX research? ⭐ Should UX research be concerned with measuring preferences? ⭐ Who was Dr. Tom S. Tullis and what impact did he have on your life? #UX #UXResearch #UserResearch #UXR #Usability #UsabilityTesting #MixedMethods #DesignLeadership #BraveUX ====== Who is Bill Albert? Bill is the SVP, Global Head of UX & Customer Development at Mach49, a growth incubator and accelerator for global 1,000 businesses that has over $50B in market cap and counting. Prior to joining Mach49, Bill was an Adjunct Professor in Human Factors at Bentley University and the Executive Director of the Bentley University User Experience Centre for nearly 14 years.  Along with the his good friend, the late Dr. Tom S. Tullis, Bill is the co-author of two books, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics and Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies. Since 2013, Bill has been the Co-Editor and Chief of the Journal of User Experience. A peer-reviewed, international, online publication that’s dedicated to promoting and enhancing the practice, research and education of UX design and evaluation.  ====== Find Bill here: LinkedIn: https://www.linkedin.com/in/walbert/ Twitter: https://twitter.com/uxmetrics Company: https://mach49.com/ Journal of UX: https://uxpajournal.org/ Bentley UX Center: https://www.bentley.edu/uxc/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Daniel Rosenberg speaks frankly about executive design leadership, why he’s trying to take the field back to first principles, and how the sun is setting on design as we know it. Highlights include: ⭐ Which Jedi would Don Norman say is most like you? ⭐ How did your first presentation to Larry Ellison at Oracle go? ⭐ Why is design education being overly intuitive a problem? ⭐ What is Semantic IxD and why is it important? ⭐ How do you remove enemies while maintaining moral authority? ====== Who is Daniel Rosenberg? Daniel is the Chief Design Officer at r-CDO and during his 40+ year career, he has forged a near unparalleled path as a world-leading and highly respected UX practitioner, global design executive, consultant, author and educator. Recently, Daniel has been working at the intersection of AI and interaction design, advising a number exciting startups, including WellDoc, CanSurround, Workato and Kleeen Software. Before starting r-CDO, Daniel was the top UX executive at Oracle where he served as VP of UI Design, and then at SAP, where he was SVP of Global User Experience.  Prior to joining Oracle, while he was at Ashton-Tate and then Borland, Daniel invented several design patterns that are still popular in product design today, including tabbed UI. Daniel’s latest book UX Magic was published in 2020; a groundbreaking book that lays out a complete system for Semantic Interaction Design. ====== Find Daniel here: LinkedIn: https://www.linkedin.com/in/danielrosenbergux/ Website: https://rcdoux.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Jason Buhle discusses what’s important when moving from academia to industry, UX research as a career path, and why usability research matters. Highlights include: ⭐ Why is Neil Gaiman’s Sandman your LinkedIn banner image? ⭐ What did you learn when you moved from academic research to UX research? ⭐ Have you hired someone for a UXR role from a UX bootcamp background? ⭐ Why is there less rigorous usability research being conducted as UX research grows? ⭐ Do academic-origin UX researchers see usability research as beneath them?  ====== Who is Jason Buhle? Jason is a Managing Director at AnswerLab, the world’s largest independent consultancy, exclusively focused on UX Research. At AnswerLab, Jason leads a team of a dozen UX Strategists, responsible for designing research programmes for some of the world’s most important and innovative companies, such as Google, Meta, Amazon, eBay, FedEx and Wells Fargo. In 2012, Jason was awarded a PhD in Cognitive Neuroscience from Columbia University, for his research into cognitive and emotional control.  His related academic work has been cited over 5,000 times and features in 16 peer-reviewed publications, including top journals such as Psychological Science, Cerebral Cortex, and Nature Reviews Neuroscience. ====== Find Jason here: LinkedIn: https://www.linkedin.com/in/jasonbuhle/ Twitter: https://twitter.com/jasonbuhle Website: http://www.jasonbuhle.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Becky Priebe shares what it’s like to design at the edges of technology, the role of systems thinking in design, and design’s relationship with engineering. Highlights include: ⭐ What drew you to practice design at the edges of technology? ⭐ Are we getting better or worse at shaping technology for humans? ⭐ What does giving equal value to design and engineering look like? ⭐ Why is it important to take a systems perspective when designing? ⭐ What does it mean to ‘make space’ and how have you applied that? ====== Who is Becky Priebe? Becky is the VP of Innovation Design & GTM Lab 13 at MRM, a leading global marketing agency, with offices in 30 countries. For the past 15 years, Becky has worked at the messy, exciting and emerging end of design technology, creating positive experiences for people. Amongst other things, Becky’s designed an entertainment system for a McClaren super car, interactive TV for Deutsche Telekom, pre-iPad era tablets for NVIDIA, and an industrial-grade AR headset for RealWear. Becky was the co-founder of Innovative Converged Devices, where some of the technology used in SNAP AR and Microsoft HoloLens was conceptualised. ====== Find Becky here: LinkedIn: https://www.linkedin.com/in/beckypriebe/ Twitter: https://twitter.com/t3chgrrl Website: https://www.beckypriebe.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Aditi Sharma openly discusses being woman of colour in banking, how she’s building a diverse and inclusive design culture, and why she’s used design to dismantle injustices. Highlights include: ⭐ Do you carry the weight of patriarchally imposed stigma on your shoulders? ⭐ Was it personally risky to help bring female condoms to women in India? ⭐ Is it fair to characterise the banking industry as a boys’ club? ⭐ Why isn’t design seen as the most important or credible voice in the room? ⭐ What do aspiring design leaders need to know about design leadership? ====== Who is Aditi Sharma? Aditi is an Executive Director of Digital Experience Design at JP Morgan Chase, a leading global financial services firm, where she is championing user-centred design and innovation in payment operations and is working to increase inclusivity, sustainability, and business growth.  Prior to joining JP Morgan Chase, Aditi was a Design Director at Accenture Interactive in New York, where she established customer-centric design programmes for clients such as Walmart, Dupont and Cargill. A lecturer at the Pratt Institute since 2018, recognised in 2020 by Authority Magazine as an inspirational woman in STEM, and honoured by the Government of India in 2021 with the prestigious ‘Dr. Sarojini Award’, Aditi is certainly someone to watch in design. ====== Find Aditi here: LinkedIn: https://www.linkedin.com/in/aditi-sharma9/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Christian Crumlish blows up some myths that product and UX people believe about each other and shares his insight into how designers can find themselves ‘at the table’ more often.  Highlights include: ⭐ Do you consider yourself to be UX person or a product person? ⭐ Are UXers simply clueless when it comes to product management? ⭐ Are product managers just beancounters in disguise?  ⭐ Where does the tension between product management and UX come from? ⭐ How can UXers be responsible for ethics if they’re not responsible for strategy? ====== Who is Christian Crumlish? Christian is the Benevolent Monarch of Design In Product, the UX and product management, strategy, and leadership consultancy he founded in 2019.  Through Design In Product, Christian has worked with organisations like NEST Health, EduWorks, and Listen App, and he’s currently working for the State of California as the Product Lead for COVID19.ca.gov and cannabis.ca.gov . Prior to ascending to the throne, Christian was the VP of Product at 7 Cups, a mental health and wellbeing startup that is scaling compassion globally. There, Christian built and ran the product team, helping the company to become profitable without VC funding. Christian is also the author of a number of books, including “Designing Social Interfaces” which he co-wrote with Erin Malone and, most recently, of “Product Management for UX People”, which was published earlier this year. ====== Find Christian here: LinkedIn: https://www.linkedin.com/in/mediajunkie/ Twitter: https://twitter.com/mediajunkie Website: https://designinproduct.com/ Community: https://bit.ly/3EWYrfg Books: Product Management for UX People: https://bit.ly/39iUDsZ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Susan Weinschenk shares a deeply personal account of why she’s a behavioural scientist, the role of ethics in design, and how deciding her self-story helped her while battling cancer. Highlights include: ⭐ How critical is skepticism for making effective design decisions? ⭐ Why hasn’t ethics always been part of the big tech design conversation? ⭐ How do you help people to become comfortable with finding truth? ⭐ Do designers understand what’s ethical and what’s not? ⭐ What story are we telling ourselves that we should change? ====== Who is Susan Weinschenk? Susan is the Founder, CEO and Chief Behavioural Scientist at The Team W, a behavioural science and user experience consultancy and training company, with clients including a few companies you may have heard of before, such as Amazon, Disney and Target. With her deep knowledge of behavioural science, underpinned by a PhD in Cognitive Psychology, and developed over 35 years in the field, Susan has shared her knowledge with audiences across the globe, at events such as UX Brighton, the USI conference, and Convey UX. Susan is also the author of several widely respected books, that are at the intersection of behavioural science and UX design, including: Neuro Web Design: What Makes Them Click?, 100 Things Every Designer Needs to Know About People, and How To Get People to Do Stuff. ====== Find Susan here: LinkedIn: https://www.linkedin.com/in/susanweinschenk/ Twitter: https://twitter.com/thebrainlady Website: https://theteamw.com/ YouTube: https://www.youtube.com/c/Theteamw Podcast: https://www.humantech.theteamw.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Michaela Mora discusses the challenges of categorising race, why homogenous leadership is bad for businesses, and what UX researchers could learn from market research. Highlights include: ⭐ Why do we care about and continue to categorise race? ⭐ How does knowing things like race and gender lead to better products? ⭐ What is the most important decision a researcher can make?  ⭐ How does the homogenous nature of boards & C-Suites affect design? ⭐ Why do UXers resist getting closer to ‘the business’? ====== Who is Michaela Mora? Michaela is the Founder and President of Relevant Insights, a full-service market and UX research firm that’s on a mission to help companies make profitable business decisions based on outstanding research insights. Prior to founding Relevant Insights in 2007, Michaela was the Market Research Director for Blockbuster Online 📼, where she was responsible for both qualitative and quantitative consumer and UX research, fielding more than 60 projects and delivering stellar business results. Michaela is also a founding member of the Multicultural Insights Collective, a partnership of veteran researchers from different racial, generational, and geographic backgrounds, who collaborate on large-scale multicultural research initiatives. ====== Find Michaela here: LinkedIn: https://www.linkedin.com/in/michaelamora/ Twitter: https://twitter.com/rinsights Website: https://relevantinsights.com/ YouTube: https://www.youtube.com/c/Relevantinsights ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Katie Swindler shares her insights into designing for the human stress response, agency vs. in-house work-life balance, and how the NASA space suits came to be. Highlights include: ⭐ How has your experience in theatre management served you in design? ⭐ What does good design feedback look like? ⭐ What is the story of the design of the NASA space suits? ⭐ Why is it important for our products to be designed for humans under stress? ⭐ What are the four main ways we can design for the human stress response? ====== Who is Katie Swindler? Katie is an Innovation Design Strategist and Senior Manager at Allstate, the insurance company that has protected American’s from life’s uncertainties, for more than 85 years.  At Allstate, Katie is responsible for the design strategy of the Innovation Department, including the hiring, development and design of the consumer research practice. She is also the bridge between her department and Allstate’s internal design, creative and consumer research teams. Prior to joining Allstate, Katie was a User Experience Director at FCB in Chicago, where she was the UX lead for the redesign of the global Jack Daniels website, amongst many other projects. In late 2021, Katie’s first book - Life and Death Design - was published by Rosenfeld Media. In the book, Katie takes a deep dive into the human stress response and how everyday designers can learn to help their users think clearly and act safely.  ====== Find Katie here: LinkedIn: https://www.linkedin.com/in/katieswindler/ Twitter: https://twitter.com/KatieSwindlerUX Website: http://www.katieswindler.com/ Books & Speaking: Life & Death Design: https://www.lifeanddeathdesign.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Sarah Doody gives her assessment of UX education, shares how she’s helping UXers to have brave career conversations, and what it’s really like being a creative entrepreneur. Highlights include: ⭐ Is the lack of standards in UX education a good thing? ⭐ How do you help people to have brave career conversations? ⭐ Does having a strong vision blind you from our customers’ needs? ⭐ How do we help people to slow down and focus on problems first? ⭐ What framework have you used to understand your users better? ====== Who is Sarah Doody? Sarah is the Founder and CEO of Career Strategy Lab, the business she started in 2017 as a 45-minute lunch and learn, that has since grown into a leading career coaching company for user experience professionals. By helping her clients to develop career skills and confidence, Sarah’s clients have secured jobs at companies including Google, Amazon, American Express, Home Depot, Harvard, Warner Brothers Entertainment and Salesforce. Sarah has been invited to give talks and to teach workshops all over the world, including across the pond at UX London, at Start Con in Australia and at Productized in Portugal, to name a few. ====== Find Sarah here: LinkedIn: https://www.linkedin.com/in/sarahdoody/ Twitter: https://twitter.com/sarahdoody Career Strategy Lab: https://www.uxportfolioformula.com/ Personal website: https://www.sarahdoody.com/  ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

David Dylan Thomas shares practical ways of making design more inclusive, reassures us that other people can’t read our minds, and suggests a fresh approach to tackling systemic harms. Highlights include: ⭐ What is the Illusion of Transparency? ⭐ How do we rise above our biases in design? ⭐ What is an assumption audit and how does it work? ⭐ How do we change bad behaviour without cancelling people? ⭐ What separates bias from the isms - racism, sexism, ageism etc? ====== Who is David Dylan Thomas? David is the Founder and CEO of the appropriately named David Dylan Thomas LLC, the company he established to further his mission to educate people about inclusive design and the role bias plays in our decision making. The author of “Design for Cognitive Bias”, a book that helps people to understand the logic powering our bias and how to start designing more consciously , AND the host of The Cognitive Bias Podcast, a show with over 100 episodes, David knows a thing or two about bias. An experienced speaker, David has delivered powerful talks about bias, design and civil discourse across the world, at events such as TEDNYC, SXSW Interactive, UX Copenhagen, An Event Apart and the IA Conference.  ====== Find David here: LinkedIn: https://www.linkedin.com/in/daviddylanthomas1/ Twitter: https://twitter.com/movie_pundit Website: https://www.daviddylanthomas.com/ Books: Design for Cognitive Bias: https://abookapart.com/products/design-for-cognitive-bias Podcasts: The Cognitive Bias Podcast: https://apple.co/37zsYng Lately, I’ve been thinking about… https://apple.co/38932im References: Exterminate All the Brutes: https://www.imdb.com/title/tt8396314/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Janelle Estes shares the importance of executive leadership staying connected to customers, and what the best design leaders are doing to successfully scale design research. Highlights include: ⭐ What do UX researchers need to let go of? ⭐ How can researchers navigate pushback against qualitative research? ⭐ What are the best companies doing to run UX research at scale? ⭐ How important is it for senior management to come face-to-face with customers? ⭐ What are the dangers of unmoderated research? ====== Who is Janelle Estes? Janelle is the Chief Insights Officer at UserTesting, the human insights platform that helps companies to see the world through their customers’ eyes. At UserTesting, Janelle is the voice of the industry and has significant influence on the product's strategy, key customer relationships, and the definition and delivery of the businesses services.  Before joining UserTesting in 2014, Janelle was a Senior User Experience Consultant at the famous UX consulting company, Nielsen Norman Group. There, Janelle designed and ran hundreds of qualitative and quantitative studies. The proud co-author of the book “User Tested” where, alongside Andy MacMillan (UserTesting’s CEO), Janelle shares the stories of how the world’s best companies are using human insight to create great experiences. ====== Find Janelle here: LinkedIn: https://www.linkedin.com/in/janelleestes/ Twitter: https://twitter.com/janelle_estes Website: https://www.janelleestes.com/ Janelle’s book: User Tested: How the World's Top Companies Use Human Insight to Create Great Experiences: https://amzn.to/3IxUm1d User Testing: Website: https://www.usertesting.com/ Podcast: https://www.usertesting.com/resources/podcasts ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Benny Zuffolini bravely breaks down how she's navigating enterprise as a neurodiverse design leader, and shares a formative realisation from facilitating her first design sprint.  Highlights include: ⭐ Should people treat you differently when they find out that you’re autistic? ⭐ Why don’t you wish you were diagnosed as being neurodiverse earlier? ⭐ How important is it for people to tell each other the stories they’re telling themselves? ⭐ Are you concerned that being open about neurodiversity may lead to discrimination? ⭐ What have you learned about effectively facilitating workshops with senior stakeholders? ====== Who is Benny Zuffolini? Benny is a Product Design Director at Pearson, a 176 year old world-leading education company that’s helping people to achieve their potential through physical and digital learning and assessment experiences. Prior to Pearson, Benny was the Head of Design and Experience at Zego, a UK-based insurtech startup that simplifies the way businesses insure their vehicles. Benny was also the UX Manager at Vonage, where she was credited as one of two design leaders that enabled the successful creation and rollout of a design system that unified the company’s digital product experience, and brought greater efficiency and scalability to design efforts. Recently diagnosed with autism, Benny has been actively raising awareness of neurodiversity and its many unique aspects and advantages in the workplace.  ====== Find Benny here: LinkedIn: https://www.linkedin.com/in/bennyzuffolini/ Twitter: https://twitter.com/benny_bz Website: https://bennypad.com/ The Ladder of Inference: https://www.mindtools.com/pages/article/newTMC_91.htm ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Amy Jiménez Márquez shares her story from designer to design leader, what it was like to design Alexa’s personality, and what’s important when leading people in tough times.  Highlights include: ⭐ How did you navigate the move into design management?  ⭐ Can leaders afford to be outwardly less than their best during hard times? ⭐ What was it like meeting Captain Jean Luke Picard (Sir Patrick Stewart)? ⭐ What prevents Alexa from defending herself when she’s being abused? ⭐ What were the principles you used when designing for Alexa? ====== Who is Amy Jiménez Márquez? Amy is a Design Director at Compass, a real estate technology company that’s on a mission to help everyone find their place in the world.  Before Compass, Amy invested four an a half years at Amazon, most of which was as the UX Design Manager for Alexa’s personality. A role that would see her team launch adaptive personalities for celebrities, like Samuel L. Jackson, as well as the “Hey Disney!” assistant.  What a job! Prior to Alexa, Amy worked on the Amazon Flex design team, where she was the Senior UX Design Lead, helping to improve the delivery driver experience in what became a $20 billion plus global logistics platform. A generous contributor to the global UX community, Amy is the Owner and Publisher of Boxes and Arrows, a thoughtful peer-written publication that’s devoted to provoking thinking and pushing limits when it comes to the practice, innovation, and discussion of design. ====== Find Amy here: LinkedIn: https://www.linkedin.com/in/amymarquez/ Twitter: https://twitter.com/amymarquez Website: https://amymarquez.com/ Boxes and Arrows: Website: https://boxesandarrows.com/ Twitter: https://twitter.com/boxesandarrows LinkedIn: https://www.linkedin.com/groups/22206/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Amy Bucher and Geoff Alday unpack how they’re integrating their behavioural and product design practices, the ethical considerations of applying behavioural design to AI, and how designers can apply the COM-B model to change user behaviour. Highlights include: ⭐ How is designing for behaviour change different to other forms of design? ⭐ What are the ethics governing your AI-infused product design decisions? ⭐ How have you integrated product design with behavioural design? ⭐ Has Government use of coercion worked to increase vaccine uptake?  ⭐ What is the COM-B model and how can designers us it to affect behaviour? ====== Who is Amy Bucher? Amy is the Chief Behaviour Officer at Lirio, makers of the world-leading behaviour change AI platform that unites behavioural science with artificial intelligence.  Before joining Lirio, Amy was the Vice President of Behaviour Change Design at Mad*Pow.  Amy is also the author of “Engaged: Designing for Behaviour Change”, published in 2020 by Rosenfeld Media.  - - - Who is Geoff Alday? Geoff also works at Lirio, where he is the Director of Product Design. Before Lirio, Geoff was the Director of Product Design at Ruby, a financial services startup, and at Watershed, a learning analytics platform. He was also Product Design Lead at Emma, the well-known email marketing and automation platform.  ====== Find Amy here: LinkedIn: https://www.linkedin.com/in/amybucher/ Twitter: https://twitter.com/amybphd Website: https://www.amybucherphd.com/ Find Geoff here: LinkedIn: https://www.linkedin.com/in/geoffalday/ Twitter: https://twitter.com/geoffa Website: https://www.geoffalday.com/ And Lirio: LinkedIn: https://www.linkedin.com/company/lirio/ Twitter: https://twitter.com/lirio_llc Website: https://lirio.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Debbie Levitt pulls no punches as she dismantles bizarre UX job descriptions, over-promising UX boot camps, and UX practices that she believes are unknowingly sabotaging the discipline. Highlights include: ⭐ Is the practice of UX at odds with the process of Agile? ⭐ How do you grow appreciation for UX without evangelising? ⭐ What important things are students not getting from most UX bootcamps? ⭐ How should UX professionals work with other specialists without ceding status? ⭐ What do “unreasonable and bizarre” UX job descriptions represent? ====== Who is Debbie Levitt? Debbie is the CXO of Delta CX, the business transformation, CX and UX consulting firm through which she helps organisations to improve customer satisfaction, predict and mitigate business risk. It’s also the name of the channel that Debbie hosts on YouTube, where she helps CX and UX leaders to better understand and contend with some of the day-to-day challenges they face Debbie’s book, “DevOps ICU”, and its associated training teaches non-CX people about CX, why it’s done by specialists, and how to integrate it into their teams and processes. And in late 2019 - that’s pre-pandemic - Debbie also published the appropriately titled “Delta CX: The Truth About How Valuing Customer Experience Can Transform Your Business”. As a consulting UXer, Debbie has worked for Fortune 500 businesses, such as Sony and Wells Fargo, as well as a range software companies, startups, and digital agencies, including Constant Contact, ROI DNA, and Razorfish. ====== Find Debbie here: LinkedIn: https://www.linkedin.com/in/debbielevitt/ Website: https://DeltaCX.com/ Training: https://deltacx.academy/ Twitter: https://twitter.com/Delta_CX YouTube: https://www.youtube.com/c/DeltaCX ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Natalie Hanson encourages design leaders to play the long-game, challenges designers to be less myopic, and shares the struggle of stepping back from work to focus on her health. Highlights include: ⭐ Why is it important for design leaders to be patient and persistent? ⭐ How do you tell someone they’re not ready for what they’ve asked for? ⭐ Should other people in our organisations care about users? ⭐ How did Christian Madsbjerg, founder of ReD Associates, help you?  ⭐ When and how do you make the case for user research? ====== Who is Natalie Hanson? Natalie is a Principal at ZS, a 12,000 strong global professional services firm with more than 35 years of experience delivering products that create customer and company value.  At ZS, Natalie leads a global human-centred design, research and engineering team of over 250 people. Out and proud since 1986, she is also the executive sponsor of ZS’ global LGBTQ+ community. Before joining ZS, Natalie was the Senior Director of Strategic Programs & UX Consulting at SAP, where she oversaw a portfolio of programs within the Knowledge Management function. Natalie is also the founder of AnthroDesign, a community of people working in UX and using ethnographic methods, Natalie has worked tirelessly for the past 20 years to bring people from across design and anthropology together. Her efforts have helped to spawn the EPIC conference, which aims to advance the value of ethnography in industry, as well and a number of books. ====== Find Natalie here: LinkedIn: https://www.linkedin.com/in/nataliehanson/ Twitter: https://twitter.com/ndhanthro Website: https://nataliehanson.com/ AnthroDesign: Website: https://anthrodesign.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX. Lada Gorlenko speaks about high-stress research environments, how to effectively engage wth senior executives, and where great enterprise UXers come from. Highlights include: ⭐️ How do you help your team to let go of perfectionism? ⭐️ Is enterprise UX boring compared to consumer UX? ⭐️ What did you learn studying murderers and drug offenders? ⭐️ How do you involve executives effectively in research?  ⭐️ What are we not talking enough about in UX Research? ====== Who is Lada Gorlenko? Lada is a Senior Director of Research at MURAL, the digital workspace for visual collaboration that’s experienced some crazy growth during the COVID-19 pandemic. Prior to joining MURAL, Lada was the Director of Experience Research at Smartsheet, where she architected and enabled an organisation-wide customer-obsessed culture, while managing a team of UX researchers that supported 15 product pillars and multiple business units.  An organisational psychologist by training, Lada’s research career began by working on programmes for the European Commission and European Union, before moving into Enterprise UX, where she started out as a VR Designer for British Telecom in the very-early 2000s.  It was during this time that Lada also co-founded the Interaction Design Association (IxDA), which grew to over 120,000 members. ====== Find Lada here: LinkedIn: https://www.linkedin.com/in/ladagorlenko/ ====== Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Sam Ladner explores the tension inherent in mixed methods research, why people get so emotional about identity, and the importance of interpretive flexibility in tech.  Highlights include: ⭐ How do the statues on Rapa Nui (Easter Island) illustrate other ways of knowing? ⭐ What two philosophical positions are at odds in mixed-methods research? ⭐ How can researchers become more comfortable engaging with stakeholders? ⭐ What is interpretive flexibility and how does it apply to technology? ⭐ Why are you uncomfortable with a strictly Western way of knowing? ====== Who is Sam Ladner? A sociologist by training, Sam specialises in ethnographic research, design thinking, and strategic foresight, and she has over 15 years of applied research experience, helping companies to uncover the human side of workplace technology. Currently a Senior Principal Researcher at Workday, Sam is focusing her efforts on understanding how work is changing, and building that insight into Workday’s products. Before joining Workday, Sam was a Principal UX Researcher at Amazon, where she was the founding researcher for the AI-infused Echo Look. Sam also invested several years at Microsoft, where she worked on Cortana, Windows 10, Microsoft Office, Xbox, and HolloLens. Highly skilled in both qualitative and quantitative research methods, Sam recently published her second book, “Mixed Methods, a short guide to applied mixed methods research”, which is essential reading for anyone wanting to understand and apply mixed methods in their practice.  ====== Find Sam here: LinkedIn: https://www.linkedin.com/in/sladner/ Twitter: https://twitter.com/sladner Website: https://www.samladner.com/ Books: Mixed Methods - A Short Guide to Applied Mixed Methods Research:  https://www.mixedmethodsguide.com/ Practical Ethnography - A Guide to Doing Ethnography in the Private Sector:  http://www.practicalethnography.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Laura Kalbag calls on businesses using people’s data for profit to examine the ethics of that model, and talks practical inclusive design and digital accessibility. Highlights include: ⭐ How are accessibility and inclusive design different? ⭐ What does the inaccessible state of the web say about technologists? ⭐ What’s wrong with companies profiting from our behavioural data? ⭐ Why have you gone to great lengths to live up to your values? ⭐ What can we do to help our organisations to make more ethical decisions? ====== Who is Laura Kalbag? Laura is a designer and developer, as well as the Co-Founder of the Small Technology Foundation, a two-person and one-husky, not-for-profit, that strives for a more ethical, more private, and more just technology industry. From 2016 until December 2021, the Small Technology Foundation made and supported Better, a digital privacy tool for Safari - across Apple’s operating systems. Laura is also a passionate proponent for creating a web that is inclusive and accessible. In 2017 she published her first book, “Accessibility for Everyone”, through A Book Apart. The book is a guide to the accessibility landscape. Helping people to understand disability and impairment challenges; get a handle on important laws and guidelines; and to learn how to plan for, evaluate, and test accessible design. ====== Find Laura here: LinkedIn: https://www.linkedin.com/in/laurakalbag/ Twitter: https://twitter.com/LauraKalbag Website: https://laurakalbag.com/ Small Technology Foundation: Website: https://small-tech.org/ Email: [email protected] ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Surya Vanka brings his hallmark energy to this conversation about the power of design, the challenges the field faces, and how he’s using Design Swarms to ignite creativity. Highlights include: ⭐ Why is your mission, “to unleash the design thinker in every person”? ⭐ How is the democratisation of design helping and hurting the field? ⭐ What can seasoned designers learn from design’s growth? ⭐ What is keeping people’s creativity leashed? ⭐ Why is inclusive design important? ====== Who is Surya Vanka? Surya is a design innovator with over 25 years of hands-on experience bringing the design of physical and digital products to life. And through Authentic Design, the studio he founded in 2014, he is on a mission to unlock the creative potential of everyone on the planet. One of the ways Surya is doing that is through Design Swarms - a democratic design approach - used by organisations like the Clinton Global Initiative, the United Nations, and Global Humanitarian Lab, to help tackle a variety of wicked problems, including the Opioid Epidemic, Domestic Violence, Water Borne Diseases, Digital Equity, and Ocean Pollution.  Before founding Authentic Design, Surya was a Director of User Experience at Microsoft, based at the Redmond campus. There, he led multiple design teams, including the enterprise-wide design excellence team, and was a key contributor to Microsoft’s experience-led renewal. ====== Find Surya here: LinkedIn: https://www.linkedin.com/in/suryavanka/ Twitter: https://twitter.com/suryavanka ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Trip O’Dell discusses the secret advantages of neurodiversity in design teams, and why it’s an essential ingredient for healthy, effective, and progressive design cultures. Highlights include: ⭐ Why do you feel connected to Captain Kirk? ⭐ What do we lose when we pressure our children to conform? ⭐ How important is language in normalising neurodiversity? ⭐ What role did accessibility play in Amazon Flex’s Driver Experience? ⭐ How does design storyboarding help to achieve alignment? ====== Who is Trip O’Dell? Trip is a Senior Director of Product Design at Pearson, a 176 year old world-leading education company that helps people to achieve their potential through learning and assessment experiences. Before joining Pearson, Trip was the Chief Experience Officer at Habitat Logistics, a Y-Combinator backed startup, where he led people, process, and product. Trip has also worked as a UX designer and design leader for some of the biggest names in tech, including Adobe, Microsoft and Amazon.  During his time at Amazon, Trip was a UX Lead for Audible, a Design Manager for Alexa, and the Head of Design for Amazon’s Flex & Driver Experience.  He is a named inventor on five design and technology related patents, including automated messaging, synchronous presentation of content with braille translation, and dynamically guided user reviews. ====== Find Trip here: Website: https://www.tripodell.com/ LinkedIn: https://www.linkedin.com/in/tripodell/ Twitter: https://twitter.com/tripodell/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

William Ntim shares the story of his journey from Ghana to America, why he’s so focused on mastering time, and what he believes is holding designers back. Highlights include: ⭐ What can we learn from Ernest Hemingway’s approach to life? ⭐ Why do people find soft skills so hard to master? ⭐ How did losing your job change your professional mindset? ⭐ Is it important for designers to love what they do? ⭐ How do you manage constraints to create work you’re proud of? ====== Who is William Ntim? William is a Senior UX Designer at Paypal where he’s helping to shape the future of the company’s financial products, making it easier for people to send and receive money across the globe. Before joining Paypal, William was a Senior UX Designer at The Home Depot. There, William owned the end-to-end experiences for B2B Order Management, Purchase History, Cart and Checkout, as well as several other product experiences. In 2020 William was named LinkedIn’s #1 Top Voice in Design. In his words, it all started with a single “passionate rant”. What resulted was the incredibly popular 101 Random UX Tips series and book, putting him on the radar for many UXers across the world. ====== Find William here: LinkedIn: https://www.linkedin.com/in/williamntim/ ADPList: https://www.adplist.org/mentors/william-ntim Buy the book: 101 Random UX Tips:  https://101randomuxtips.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Darren Hood challenges us to learn the history of UX, to beware of snake-oil when assessing training options, and to revisit our thinking on imposter syndrome. Highlights include: ⭐ How are UX bootcamps and courses impacting the field? ⭐ Why is it important to know the history of UX? ⭐ What’s driving people to declare imposter syndrome? ⭐ Is the popularisation of UX enabling better design practice? ⭐ What does the field of UX need to become more effective? ====== Who is Darren Hood Darren is a Principal Product Designer at Omnicell, the world-leader in pharmacy robotics. There, he champions product design and coaches other designers, cultivating a culture of curiosity, clear communication and collaboration.  Alongside his work as a designer, Darren is helping to prepare the next generation of UXers, serving as an Adjunct Professor at Kent State University and Lawrence Technological University. He is also on the faculty of Harrisburg University of Science and Technology. A passionate contributor the global UX community, Darren is the host of the podcast The World of UX. He is also a regular conference speaker, blogger and podcast guest - sharing his refreshingly unfiltered views on the field. ====== Find Darren here: Website: https://www.dhoodux.com/ LinkedIn: https://www.linkedin.com/in/dwhood/ YouTube: https://bit.ly/3p244mf Medium: https://uxuncensored.medium.com/ Twitter: https://twitter.com/darrenhood/ Podcast: https://worldoux.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/