Episode Summary: Does it feel like your practice isn’t reaching its full potential? In this episode of Practice Growth HQ, I sit down with Andre Shirdan, executive coach and founder of The Crew Process, to talk about the simple tweaks that lead to massive results. Andre explains how to spot the cracks in your systems, get the most out of your team, and improve your client or patient experience without overcomplicating things. Whether it’s managing team dynamics, tackling leadership challenges, or handling resistance to change, this episode is loaded with real-world tips you can use today. If you’re ready to unlock hidden opportunities in your practice and create smoother workflows, this one’s for you!  What you’ll learn:    (03:42) Andre shares the story of how he was been ‘retired’ since 2002 (08:39) The secret to getting your team firing on all cylinders (11:22) What Japanese customer service can teach your team about soft skills.  (14:31) How choreographed hand offs between team members can improve patient experiences. (19:17) The easiest way to find and fix the biggest bottlenecks in your practice (21:27) The real reasons practices struggle to grow—and how to crush them (27:38) What to do when your team or leadership is holding you back (29:39) How to handle team members who fight change without losing your cool (32:46) Why syncing your team’s goals leads to long-term success  Plus loads more!  Links and Resources:  Website: https://www.thecrewprocess.com/

Episode Summary: Ever wonder how Amazon became unstoppable? In this episode of Practice Growth HQ, I chat with Steve Anderson, author of The Bezos Letters and a leading expert on business growth and risk. Steve reveals the Amazon playbook—from taking smart risks to simplifying processes and obsessing over customers. We dive into how you can apply these same strategies to grow your practice, keep patients happy, and stay ahead of the competition (without needing Bezos-level resources). If you want to learn how to thrive no matter what’s happening in the market, don’t miss this episode!  What you’ll learn:  (03:49) How Amazon spots opportunities in every business cycle (and how you can too) (07:14) Why being willing to fail is the secret to long-term growth (10:13) The simplest way to fix patient frustrations and keep them coming back (12:45) Why small changes in your processes can have massive results (16:56) What “customer obsession” really means—and why it works every time (20:38) How Amazon’s focus on speed and simplicity applies to your practice (24:25) Why removing complexity builds trust with patients and your team (27:38) The secret to staying motivated and excited about your business  Plus loads more!  Links and Resources:  Website: https://thebezosletters.com/ Book: The Bezos Letters  

Episode Summary: In this episode of Practice Growth HQ, I speak with Benjamin Schrader about how healthcare professionals can finally make social media work for their practice. Benjamin is the founder of Schrader Promotions and a seasoned event producer who has worked with major brands. With his unique blend of expertise and personal healthcare experiences, Benjamin knows how to help practices build trust, attract patients, and create an authentic online presence. In this episode, Benjamin dives into the power of personal branding, why video content is a must, and how staying consistent across platforms keeps patients engaged. If you want a social media presence that stands out and turns followers into patients, you won’t want to miss this episode! What you’ll learn:  (05:17) How Benjamin’s health journey taught him what patients value most (12:31) The power of small, genuine interactions in building trust that keeps patients coming back (15:29) Practice accounts vs. personal brands—what actually works for healthcare pros (18:30) Why video content is the easiest way to connect with patients fast (24:20) Why defining your look, tone, and presence makes you impossible to ignore. (26:09) The social media trick that will make patients trust you asap.  Plus loads more!  Links and Resources:  Instagram: benjamin_shrader 

Episode Summary: In this episode of Practice Growth HQ, I sit down with Kerry Boulton to uncover the real ways you can add value to your practice—whether you're selling soon or just want a stronger, smoother-running business. Kerry’s an expert in exit strategies with 30+ years of experience scaling and selling businesses. She’s here to show you practical ways to increase your practice’s worth, from organising your finances to tracking patient referrals and managing risk. If you want a rock-solid, valuable practice that’s ready for anything, this episode’s packed with tips you need to hear! What you’ll learn:  (04:13) Why solid financial records are the foundation of practice value (09:08) Easy ways to gauge the real market value of your practice (13:06) Why lowering buyer risk boosts your practice’s value (think retention) (14:49) How a smooth transition plan keeps patients (and profits) steady (15:53) Why patient trust and loyalty aren’t just perks—they’re core value drivers (19:54) The “5 Ds” every practice should prepare for: Death, Disability, Divorce, Distress, and Disagreement (24:46) How a well-organised patient database strengthens retention and referral rates (27:29) Why referral data is critical to showing growth potential Plus loads more!  Links and Resources:  Website: TheExitStrategyGroup.com.au  Books: The Uncensored Truth About Exit Strategies and $1 Million Payday: How to Get Rich and Get Out Questionnaires:  Value Builder Questionnaire: https://theexitstrategygroup.com.au/value-builder-questionnaire/  FREE Exit Readiness Assessment https://exitmap.com/theexitstrategygroup/  

Episode Summary: In this episode of Practice Growth HQ, I sit down with Dennis Dowdell to break down the not-so-glamorous, but highly effective, fundamentals of business growth. Dennis isn’t your typical business guru. He started as a school bus driver with no business background, yet he built a global team of over 250,000 people. Now, at 75 years old and still thriving, Dennis shares why making people care about your business starts with caring about them first. From asking the right questions to following up the right way, he reveals simple, actionable strategies that deliver big results. If you’re looking to create genuine connections and finally get people to care about what you do, don’t miss this episode! What you’ll learn:  (03:15) Why “It’s not about you” is the ultimate game-changer for growth (05:03) How putting others first makes your business unforgettable (06:57) The art of asking better questions to understand your patients deeply (08:40) Dennis’s go-to questions that instantly build trust and connection (12:23) Why knowing the “why” behind a problem matters more than the “what” (18:59) The power of care calls to make patients feel valued and appreciated (21:27) How to stop miscommunication dead in its tracks by clarifying assumptions (24:46) Why overloading patients with info is a fail and how to simplify your message Plus loads more!  Links and Resources:  Website: https://www.maximizeyou.com/

Episode Summary: In this episode of Practice Growth HQ, I chat with Irina and Alison about the real impact of offshoring for dental practices. Irina’s been in the game for a while, handling reception work and even social media marketing. Alison’s the new kid on the block, focusing on patient recalls and fielding inbound calls. Together, they’re reshaping what “remote support” really means for Australian dental practices, proving you can get high-quality help without the extra overhead. In this episode, Irina and Alison break down what it’s really like working offshore, how they’re trained, and why offshoring is a smart, scalable move for practice owners. If you're looking to get back time, cut costs, and free yourself from daily admin, you’ve gotta listen to this episode! What you’ll learn:  (01:31) The day-to-day tasks of Irina and Alison, from recalls to social media (03:57) How smart social media strategies drive new patient referrals (07:18) Why training a dental star is practically hands-off, thanks to solid onboarding (08:03) How they keep communication smooth with daily check-ins (11:12) How accents and a multicultural approach blend effortlessly with patients (13:45) Self-training and resource-sharing that makes them self-sufficient (15:30) Integrating into your workflow like they’re part of the in-house team (16:27) How a Dental Star frees you up for high-priority, high-impact tasks Plus loads more!  Links and Resources:  Website: https://dentalstars.com.au/   

Episode Summary: In this episode of Practice Growth HQ, I’m catching up with Claire and Frankie from Dental Stars to talk about how businesses—including dental practices—are using offshoring to save time, cut costs, and get more done. Claire, the Operations Manager, and Frankie, the top Supervisor, share their experience of running offshore teams that help businesses run smoothly, without the headaches of managing it all in-house. If you’ve been thinking about how to make your business (or practice) work smarter, this is the episode for you!    What you’ll learn:  (01:19) What Dental Stars does and how it supports dental practices (02:00) How Claire went from studying agriculture to managing an offshore team (03:45) Frankie’s role in keeping the team running smoothly (06:30) How Dental Stars finds and trains the right people (09:00) What the onboarding process looks like for new team members (11:15) How ongoing training keeps things running like clockwork (12:32) Will your patients know you’re offshoring? (17:30) Why more dental practices are turning to offshoring to scale up (18:00) How to make offshoring work for your practice  Links and Resources:  Website: https://dentalstars.com.au/

Episode Summary: In this episode of Practice Growth HQ, I speak with Nick Kraus about the SharkBite Method—a unique approach to marketing that’s all about attracting the right patients and keeping them engaged. Nick Kraus is the founder of Kraus Marketing and the creator of the SharkBite Method™, a go-to strategy for bringing in the right clients. Nick’s focus is on making marketing simple and effective, all while building a team that thrives. In this episode, Nick shares the steps of the SharkBite Method, from targeting your audience to creating content that resonates, and why a solid strategy beats scattergun marketing every time. If you're ready to attract the right patients and improve your practice’s visibility, you can’t afford to miss this episode!!      What you’ll learn:  (03:35) What the SharkBite Method is and why it’s a must for patient growth (06:28) How to nail down your perfect target audience for better results (09:37) A simple trick for creating patient profiles that actually work (12:19) Why your practice’s unique edge keeps patients coming back (17:44) The content calendar hack that takes the stress out of marketing (21:50) The big reason most practices struggle with content (and how to fix it) (24:06) Why tracking engagement (not just ROI) leads to real growth (28:49) How syncing your marketing and sales efforts can lock in more patients Plus loads more!    Links and Resources:  Website: https://krausgroupmarketing.com/

Episode Summary: In this episode of Practice Growth HQ, I chat with Dr. Jo Braid about a topic that’s probably sabotaging your success: burnout. Jo is a neuro-rehabilitation physician with 20 years of experience, now specialising in helping healthcare professionals recover from burnout.  We dive into the early warning signs of burnout, what’s really happening in your brain and body when stress takes over, and Jo’s simple strategies to keep you performing at your best without crashing. If you want to avoid burning out while still kicking goals in your practice, you can’t miss this episode! What you’ll learn:  (00:32) Why burnout is the silent killer of high performance (07:14) The physical, mental, and emotional signs you’re heading for burnout (08:30) What chronic stress is doing to your brain (it’s worse than you think) (12:42) The real reasons you’re burning out – and how to stop it (13:02) The 4 steps to avoid burnout: sleep, movement, mindset, and support (14:00) Why six hours of sleep isn’t cutting it and how to fix it fast (15:57) How just 5 minutes a day of movement can make all the difference (17:32) Mastering mindset: how to set boundaries and avoid overwhelm (20:29) Building your support network: the secret to staying sane And much more! Links and Resources:  Website: https://www.drjobraid.com/

Episode Summary: In this episode of Practice Growth HQ, I speak with Ed Thompson about unlocking the hidden superpowers in your team through neurodiversity. Ed is the founder of Uptimize and author of A Hidden Force: Unlocking the Potential of Neurodiversity at Work. In this episode, Ed shows you how embracing neurodiversity can boost productivity and unleash creativity in ways you never thought possible. If you're ready to unlock hidden potential in your team, don’t miss this episode!   What you’ll learn:  (00:32) Why neurodiversity could be your biggest competitive edge (04:50) How embracing different thinking styles supercharges performance (06:39) The 4 key ways people process information  (10:34) The biggest mistake most practice owners make when managing teams (13:30) How to create a work environment that helps everyone thrive (14:37) What are spiky profiles and how can they skyrocket your team’s success? (19:56) How deep work can instantly boost your team’s output (24:41) Why your hiring process is turning away top talent (and how to fix it) Plus loads more! Links and Resources:  Website: https://uptimize.com/  Book: A Hidden Force: Unlocking the Potential of Neurodiversity at Work  

Episode Summary: In this episode of Practice Growth HQ, I speak with Pericles Rellas about how your money mindset could be the hidden key to unlocking the financial success you’ve been chasing. Pericles is a money mindset expert with over 20 years of experience helping people transform their relationship with money. He’s here to share why your financial thermostat might be the reason your business (and your bank account) has hit a ceiling, and how you can reset it for greater abundance. If you’re tired of feeling stuck and want to break free from your financial limitations, you can’t afford to miss this episode!  What you’ll learn:    (03:43) What is a money mindset, and how does it control your financial success? (05:00) How your financial thermostat determines how much you can really make (07:22) A simple 3-step process to remove blocks around earning and keeping money (09:40) How subconscious beliefs could be quietly sabotaging your financial growth (12:30) Why money flows like a current and how to get it moving in your life (15:00) How small mindset shifts can lead to big breakthroughs in your finances (18:34) Why thinking “money is the root of all evil” could be holding you back (20:45) How to use affirmations to attract more wealth into your life (23:24) The science behind how your thoughts shape your financial reality Plus loads more! Links and Resources: Website: https://www.periclesrellas.com/   

Episode Summary: In this episode of Practice Growth HQ, we’re back with Part 2 of my chat with Joanna Oakey, Managing Director of Aspects Legal and host of The Deal Room Podcast. This time, we’re diving into something every practice owner needs to think about: retaining your best staff and planning your exit strategy. Joanna breaks down how offering equity to key staff can keep them engaged, boost retention, and help set you up for a smooth transition when it’s time to step away from your practice.  This episode is packed with no-nonsense strategies, so if you’re serious about keeping your best people and planning your future, don’t miss it! What you’ll learn:    (00:23) How sharing ownership with key staff can lock in retention (02:45) Why planting the ownership idea early is key (04:10) How equity incentives shift staff from a “job” mindset to an “owner” mindset (05:00) Why patient loyalty is critical when you hand over the reins (06:25) What an “earn-out” is and why it’s often part of the deal (08:15) How to price your practice fairly when selling to staff (10:00) The one legal document you must have in any shared ownership deal (11:00) Common mistakes people make with equity-sharing—and how to avoid them (12:20) Why you need a great lawyer to make it all run smoothly  Plus loads more!    Links and Resources:  Website: https://www.aspectlegal.com.au/  Book: BUY GROW EXIT Discount Code: PRYOR24  

Episode Summary: In this episode of Practice Growth HQ, I sit down with Joanna Oakey, Managing Director of Aspects Legal and host of The Deal Room Podcast. We dive into the exciting world of growing your practice through acquisitions—yep, you can grow fast by acquiring other practices! Joanna’s got loads of experience helping businesses scale, and she’s sharing what practice owners need to know to take that next big step. Whether it's finding the right practice to buy, adding specialisations, or making sure your team sticks around after the deal, we’ve got you covered. This is part one of our chat with Joanna, so make sure you tune in for more next week as we talk about staff retention through shared ownership! If you’re serious about growing your practice and want some smart strategies to do it, you can’t miss this episode!  What you’ll learn:  (04:18) Why buying other practices can seriously speed up your growth (06:30) How adding specialisations can give your practice an edge (11:40) What to look for when deciding which practice to buy (16:47) The importance of keeping key staff after an acquisition (19:23) How economies of scale can save you time and money (23:06) Why bigger practices are more attractive to buyers and get higher multiples (25:16) Make sure your own practice is rock-solid before you start buying others (26:40) Common pitfalls to avoid when acquiring another practice (29:53) Why negotiation isn’t just about winning—it’s about finding a solution for both sides Plus loads more! Links and Resources:  Website: https://www.aspectlegal.com.au/ Book: BUY GROW EXIT Discount Code: PRYOR24

Episode Summary: In this episode of Practice Growth HQ, I speak with Micah Logan about the common yet critical mistakes that business owners often make, and how to avoid them. Micah is an award-winning entrepreneur and business coach who developed the B.O.P. framework to help small businesses succeed. He shares invaluable insights on the typical pitfalls that can slow down or even derail your business growth, and more importantly, how to steer clear of them. If you're ready to streamline your operations, avoid common traps, and drive your business forward, you can’t afford to miss this episode!    What you’ll learn:  (06:52) Why implementing solutions quickly is key to keeping your momentum going (08:53) How to avoid overcomplicating your business processes (10:36) Easy ways to track and understand the key numbers in your business (15:31) The value of strategic planning for long-term business growth (17:54) Why you should track your revenue sources and not just rely on daily bank balances (23:54) How to set up effective feedback loops in your organisation (28:30) The dangers of distracted focus and tips to stay on track with your goals (32:06) How to balance new growth ideas with maintaining efficiency (34:50) The importance of regularly reviewing and adjusting your business strategy Plus loads more! Links and Resources:  Website: https://www.micah-logan.com/   

Episode Summary: In this episode of Practice Growth HQ, I chat with marketing expert James Hipkin, who brings over 40 years of experience working with iconic brands like Apple, Nestle, and Toyota. James doesn’t mess around – he shares practical, no-fluff strategies that can help take your practice from six figures to seven figures and beyond. If you’re keen to understand how to optimise your marketing funnels, build better patient relationships, and figure out who your top clients really are, you won’t want to miss this episode!   What you’ll learn:  (04:18) Why focusing on your top 20% of patients will supercharge your revenue (06:30) The secret to identifying your best clients and why it changes everything (08:54) How relationship marketing can increase patient loyalty and retention (10:07) Transactional emails: the underrated marketing tool you're not using (13:55) How to map your patients' journey to create laser-focused marketing (16:45) The power of building a customer avatar and what it can do for your practice (21:29) Why talking directly to your best patients can reveal game-changing insights (24:26) How to shift your messaging when talking to existing patients vs. prospects (28:07) A simple way a barber shop used convenience to stand out – and how you can apply this to your practice Plus loads more! Links and Resources:  Website: https://vipchatwithjames.com/   

Episode Summary: In this episode of Practice Growth HQ, I chat with Dr. Yohan Thomas about how he built a successful side hustle alongside his regular dental practice. Yohan is a prosthodontist and the founder of the Advanced Dentistry Institute. In addition to running his regular dental practice, Yohan has developed an educational institute that offers advanced training, including implant surgery with live patients. Yohan shares how he saw a gap in the market for practical implant training and turned that into a growing business. He also offers advice on how healthcare professionals can start their own side hustle, balance their time, and avoid common pitfalls. If you’ve ever thought about starting a side hustle, this episode is packed with insights and practical tips from someone who’s done it! What you’ll learn:  (03:09) How spotting a gap in the market opened the door to a new opportunity (05:40) Why word of mouth is still one of the best ways to grow a business (06:25) Why live patient training is a game-changer in professional education (07:31) The secret to a successful business you need to know about.   (10:38) How to balance running a full-time practice with a side hustle (13:24) The biggest challenges of managing a side business (and how to tackle them) (17:25) Common pitfalls to avoid when starting out (20:01) Why having a mentor can fast-track your success (24:41) How to align your side hustle with your passions and strengths. (28:10) Why there’s no better time than now to take action on your side hustle Plus loads more! Links and Resources:  Website: https://advanceddentistryinstitute.com.au/

Episode Summary: In this episode of Practice Growth HQ, I chat with Debra Chanty-Taylor about some super useful tools to get your team all moving in the same direction.  Debra is a seasoned business owner, a certified EOS implementer, and a leadership coach who’s helped over 600 businesses excel and achieve their vision. In this episode, Debra dives into practical, no-nonsense tools and strategies to make sure everyone on your team is on the same page and pushing towards your practice’s goals. If you're looking to get your team in sync and make your operations run smoother, this episode is a must-listen! What you’ll learn: (02:44) Why your team isn’t aligned and how to fix it. (03:44) Unclear communication: the biggest barrier to team unity. (04:45) How the EOS framework builds a scalable business. (07:09) Set a simple, ambitious 10-year target to keep your team on track. (08:31) Discover your "why" to stay motivated on tough days. (11:24) Set bold goals even if you’re unsure how to achieve them. (14:07) Get the right people who share your values and fit their roles. (18:11) Track key metrics weekly to catch issues early. (21:28) Prioritise issues to tackle what really matters. (27:23) Document, follow, and track processes for consistent results. (29:08) Focus on key quarterly goals and stick to weekly meetings. Plus loads more!  Links and Resources:  Website: https://debrachantry-taylor.com/

Episode Summary: In this episode of Practice Growth HQ, I speak with Dr. Gilly Kahn about the fascinating field of persuasion psychology. Dr. Kahn is a licensed clinical psychologist based in Atlanta, specialising in ADHD, anxiety, and depression. She holds degrees in both Psychology and Creative Writing. In this episode, Dr. Kahn shares her unique insights into how persuasion works, the importance of likability, and the role of emotion in influencing others. We delve into practical strategies for healthcare professionals to improve their persuasive communication with patients and team members. If you're curious about the underlying principles that make persuasion effective and how to apply them in your practice, you can’t afford to miss this episode! What you’ll learn:  (01:49) Dr Gilly Kahn shares how her love for writing began.  (05:15) Understanding what persuasion really is and its role in business.  (06:02) The three key factors influencing persuasion. (07:45) Why likability and attractiveness will make you more persuasive. (10:21) How to humanise yourself and build rapport with your team. (14:00) Why looking clean and professional will make you more influential. (16:29) The persuasive power of emotional messages.  (20:25) Practical tips to improve your team’s unity.  (23:37) The importance of setting when delivering a message.  (27:28) How listening more and talking less can change behaviours. Plus loads more!  Links and Resources:  Website: https://www.drgillykahn.com/  Book: "Allow Me to Interrupt" by Dr. Gilly Kahn (upcoming) 

Episode Summary: In this episode of Practice Growth HQ, I speak with Michelle Thames about building an online audience and community to keep your appointment books full.   Michelle is a top marketing strategist with a particular focus on helping women succeed, though her insights are valuable for all. With 15 years of experience, she turns startups into popular brands using organic digital marketing.   In this episode, Michelle shares practical tips on attracting and engaging your ideal patients online, focusing on platforms like Facebook and Instagram. She talks about the importance of building a personal brand, creating valuable content, and using email marketing.   If you want to improve your practice's online presence and fill your books, don’t miss this episode!   What you’ll learn: (02:39) How to use content to attract an audience online.   (03:20) Why having an ideal patient profile is important and where to find them online. (05:45) Choosing the right platform for your audience: Facebook, Instagram, and more. (07:30) Creating valuable content that attracts and engages your ideal patients. (10:00) How planning a content day can help with online promotion.  (13:20) Using email marketing to take patients on a journey and keep them engaged. (15:00) Building a Facebook group to create a sense of community and support among patients. (18:30) How to get existing and potential patients to join your Facebook group. (21:00) Using community events and offline strategies to promote your online community. (23:00) How to use specials and promotions to turn group members into patients. (28:00) The importance of consistency and patience in organic marketing. Plus loads more!   Links and Resources:  Instagram: https://www.instagram.com/michellelthames/?hl=en

Episode Summary: In this episode of Practice Growth HQ, I speak with Marybeth Gregg about the concept of leadership blind spots and how they can impact your business.    Marybeth is the founder of the Gregg Resource Company and coaches entrepreneurs to navigate business challenges and personal fulfilment. She offers practical strategies for stress management, effective communication, and intentional living.   In this episode, Marybeth discusses the common blind spots that leaders have, the implications of these blind spots, and practical steps to overcome them.   If you're ready to gain awareness of your leadership blind spots and take actionable steps to address them, you can’t afford to miss this episode!    What you’ll learn:    (01:27) Marybeth talks about her childhood growing up near farms (03:45) The impact of blind spots on business and personal life. (04:46) What are some leadership blind spots and their implications? (06:27) How to develop your team and avoid the “do it all yourself” mindset. (11:20) A practical exercise to help you identify your blind spots.  (14:33) Why fun and joy matter in leadership and business. (18:40) How to shift from negativity to problem-solving.  (20:22) The power of questions in tapping our creativity.  (22:10) The ABC model for managing stress and improving decision-making. (20:00) A daily practice for setting intentions and improving leadership Plus loads more! Links and Resources:  Email: [email protected]

Episode Summary: In this episode of Practice Growth HQ, I speak with Philip Portman about the transformative power of texting for businesses in 2024.   Philip is the Founder and CEO of TextDrip, a business texting automation platform based in Michigan. He is passionate about empowering others to overcome limiting beliefs and make impactful changes.   In this episode, Philip shares insights on how to use texting to engage existing patients, capture new ones, and even save costs.   If you're looking to enhance your communication strategy, you can’t afford to miss this episode!     What you’ll learn: (02:07) Philip’s secret sauce for finding the 'C solution' in tricky situations (03:33) How balancing family and work-life harmony can be achieved (04:46) Why texting remains the king of communication in 2024 (05:35) The clear benefits of texting over email and phone calls  (07:52) Texting hacks for appointment reminders and patient engagement. (09:06) How texting can slash your customer service costs (10:39) Boosting interaction with your patients through two-way texting (12:08) What the data really says about texting vs. phone calls (14:37) Catching potential patients using strategic texting (16:50) How texting can reduce no-shows for clinics by 50%  (20:13) The importance of sharing results with your staff  Plus loads more! Links and Resources:  Website: https://philportman.com/ 

Episode Summary: In this episode of Practice Growth HQ I speak with Travis McAshan about the crucial role of having a high-performing website for your practice.   Travis is the founder and CEO of Glide, a top digital creative agency in Austin, Texas. With over 20 years of experience, he shares insights into building beautiful, functional websites that drive patient engagement and growth.   In this episode, Travis covers everything from balancing beauty and function in website design to the importance of site speed and clear navigation.   If you’re ready to transform your practice’s online presence, you can’t afford to miss this episode!     What you’ll learn:    (02:04) Travis’s shares how his passion for design led to his entrepreneurial journey.  (03:20) The perfect mix of beauty and brains in website design (04:12) What your website should really be doing for your practice (07:11) From budget-friendly to deluxe: Serving all kinds of clients (09:36) Tips for solo practitioners versus big practices (10:35) The advantages of paying more for a professional website design (13:00) Looks vs. Function: Which Should You Prioritise? (14:38) Why user-friendly design matter (18:16) How to write text that speaks to your patients (20:46) Social proof and why it’s crucial to stand out (24:39) Quick and easy tips to make your website work harder for you Plus loads more!    Links and Resources:  Website: https://www.glidedesign.com/

Episode Summary: In this episode of Practice Growth HQ, I speak with Andrew Deane about maximising the value of your healthcare real estate.   Andrew Deane has been a leader in medical, allied health, and retail property for over three decades. He specialises in developing, leasing, and managing properties to help medical professionals and investors across Australia maximise their assets for long-term success.   In this episode, Andrew shares his top tips for avoiding headaches and maximising your ROI. Whether you’re renting or owning your practice space, Andrew’s insights will help you turn your property into a profitable asset.   If you're ready to take your real estate game to the next level, you can’t miss this episode!   What you’ll learn:    (01:01) Andrew’s deep dive into property management. (03:18) Why owning your practice space is a total game-changer. (05:34) How to get the most ROI from your healthcare real estate. (07:29) The ups and downs of multi-tenant properties. (12:26) Common headaches when outsourcing property management. (14:49) Breaking down strata in commercial properties. (16:28) Key lease elements you can't ignore. (19:22) Should you self-manage or outsource? (22:00) Why smart money and planning matter in property management. (27:12) Steps to becoming your own landlord. (29:32) What returns to expect from investing in healthcare real estate. Plus loads more!    Links and Resources:  Website: https://healthspaceproperty.com.au/   

Episode Summary: In this episode of Practice Growth HQ, I chat with Dr. Jeffrey Kestenberg about the secrets to building a comprehensive dental practice that patients love.  Dr. Kestenberg is a seasoned dentist, specialising in prosthodontics, micro-dentistry and laser dentistry. He is passionate about teaching and mentoring the next generation of dentists. In this episode, Dr. Kestenberg shares the importance of creating a welcoming and stylish practice, tips for growing your clinic and why keeping your team happy is absolutely essential. If you're ready to learn how to make your dental practice stand out and thrive, you can’t miss this episode!   What you’ll learn:    (05:47) The importance of hiring staff early to create room for growth.  (07:03) From planning to action: the steps you need to expand your business.  (08: 46) How to create a friendly, community-like vibe in your practice (10:47) What to avoid if you want to have a cohesive team.  (11:56) The role of training and delegation in running a smooth clinic (16:10) Dr Kestenberg shares the story behind his practice’s unique look and feel.  (21:21) The strategy that will turn your practice into a one-stop shop for dental care.  (23:12) Challenges with introducing new dental technologies to patients and how to overcome them.  (27:23) Discover the one advice for young dentists on building a successful practice Plus loads more!  Links and Resources:  Website: https://www.coburgdentalgroup.com.au/ 

Episode Summary: In this episode of Practice Growth HQ, I speak with Wade Thomas about easy and strategic ways to boost your revenue.   Wade has over 20 years of experience in guiding leaders to foster high-performance teams. He is the CEO of Aim to Win and has shaped his approach around creating cultures that drive success and business growth.   In this episode, Wade shares practical tips on reactivating former clients, leveraging educational content, forming strategic partnerships and building a culture of compassion and empathy to drive business growth.   If you're ready to implement effective strategies to boost your revenue, you can’t afford to miss this episode!   What you’ll learn:    (03:31) Why having a strategic plan is key for growing revenue (04:11) Top profit drivers in healthcare and how to use them to double your business (05:46) How to reactivate former clients by sharing educational content.  (08:00) The strategy that will keep you top of mind for clients.  (10:12) Good vs Best: why it’s okay to be the former in your field.   (12:21) How to attract new customers by forming strategic partnerships.  (13:41) Discover how to turn partners into the perfect referral sources. (16:50) Finding creative ways to offer your products to customers.  (17:52) How bundling services can boost your revenue.  (22:04) The importance of a positive culture in business growth (26:45) Empathy and why it’s not just for your employees.  Plus loads more!    Links and Resources:  Website: https://aimtowinllc.com/  Book: From the Heart: Achieving Epic Results through Building a Heart-Based Culture of Compassion and Empathy  

Episode Summary:   In this episode of Practice Growth HQ, I speak with Avi Kumar about essential baseline marketing strategies for healthcare professionals.   Avi is the founder and CEO of KUWARE Inc. He grows businesses through organic and paid media, debunking marketing myths with a no-nonsense, data-driven approach.   In this episode, Avi discusses how to manage online reviews, optimise your website and effectively use Google Business Profile to enhance your practice’s visibility.    If you're ready to improve your healthcare marketing, you can’t afford to miss this episode!   What you’ll learn:  (01:27) Avi shares his journey growing up in India and moving to Austin to study Engineering and Business.  (05:52) Why the growing competition in the healthcare field should make you think twice about your baseline marketing.  (07:21) How social media has drastically changed the way your practice can be impacted by negative reviews. (10:29) The tricky nature of medical procedures and how they can lead to bad reviews.  (11:41) The strategy that will help you turn bad reviews into gold. (13:45) The Do’s and Don'ts of making your website irresistible to patients.  (17:18) The trick to making medical jargon crystal clear. (19:42) Discover how videos can improve patient experience.  (24:40) Why updating your Google Business Profile (GBP) can skyrocket your practice. (26:23) The 48-point checklist that will help you optimise your GBP.  Plus loads more!   Links and Resources:  Email: [email protected]  Website: https://kuware.com/  

Episode Summary:   In this episode of Practice Growth HQ, I dive into a surprising issue that could be severely killing your practice's growth: your telephone.   While many healthcare professionals spend a lot of money in marketing and technology, the simple act of answering phone calls is often overlooked, leading to significant missed opportunities.    If you’re interested in knowing what practical steps you can take to avoid falling into this trap, don’t skip this episode!    What you’ll learn: (00:29) The amazing value of virtual assistants in providing support to businesses.  (01:54) Your practice telephone and why it’s the medical device that’s secretly killing your practice.  (03:09) Why missing phone calls in your practice are wasting marketing dollars. (04:43) The shocking real-world data on missed calls in healthcare practices. (06:54) How letting the phone ring undermines all the work your marketing team is doing.  (08:34) The unbelievable number of appointments your practice is losing every year to missed calls.  (08:50) What to ask your phone service provider for to avoid falling into the trap of missed calls.  (09:39) Why your dedicated reception staff are not to blame. It’s a common but overlooked practice killer!    (10:00) Why you should consider offshore help to manage overflow calls. (10:56) What your data of unmissed calls reveal about your practice.  Plus loads more!   Links and Resources: Website: https://www.anguspryor.com

Episode Summary: In this short episode of Practice Growth HQ, I talk about the four stages of a patient’s journey and how you can succeed at each step to help your practice run smoothly.   In today’s competitive market, keeping patients is harder than ever with so many options available, which is why it's important to have processes that help you retain and attract new patients.   If you’re interested in learning how to grow your practice by mastering the four stages of the patient journey, then you won’t want to miss this episode!   What You’ll Learn:   (01:11) The four stages of a patient’s journey into a practice.  (02:15) The importance of tracking new patient numbers and enhancing marketing efforts due to increased competition. (03:45) Why having a well-choreographed patient experience is a must if you want to stand out from the competition  (05:40) The strategy that will keep your rebooking rates high.  (06:50) Understand how collecting feedback from clients who leave can improve practice processes. (08:20) How to assess your practice across the four stages to identify and address the weakest link. (09:10) Amplifying your marketing efforts if your biggest concern is with new patient numbers.  (09:58) The rule of thumb when it comes to how much you should be spending on your marketing (10:40) What you can do better if your recall system isn’t working  (11:08) How these four stages, when executed well, can help you grow your practice on autopilot.  Plus loads more!   Links and Resources:    Website: https://www.anguspryor.com

Episode Summary: In this episode of Practice Growth HQ, I speak with Tony Schmaltz about the small daily actions we can all take that add up to big results in our businesses over time.    Tony is an author and life coach who specialises in mindset and wealth creation. He has a passion for helping people upgrade their lives in any area possible.    In this episode, Tony unpacks the compound effect and how we can use it in our lives, the importance of networking and building relationships in business, and the key messages from his latest book, ‘Wake the Bleep Up.’    If you're ready to upgrade your business and take it to the next level, you can’t afford to miss this episode!      What you’ll learn:    (04:44) The compound effect: what it is and how we can use it in our daily lives    (07:45) What are the little actions that healthcare professionals should be doing that add up to big results over time?     (09:06) Discover why building relationships will have the biggest impact on your business       (11:11) How to stay on track with your daily actions so that they become habits over time    (13:43) Forget sales tactics and strategies - why authenticity is the key to success       (14:25) The importance of getting out of your comfort zone regularly (and how it can help you grow your business)     (16:58) Why you need to be an “askhole” if you want to stop worrying about what other people think      (20:36) Tony tells us about his new book ‘Wake the Bleep Up’   (22:54) How to get out of your own head and improve your business mindset    (23:31) Quick tips for turning bad habits into good habits   (26:40) Bringing it all together: How to use social media effectively to show people who you really are   Plus loads more!    Links and Resources:  Website: www.tonyschmaltz.com Book: https://tonyschmaltz.com/wtfu-book

Episode Summary: In this short episode of Practice Growth HQ, I tell you about the best way I know for growing your business in tough economic times - offshoring.       Let's face the facts, in Australia at the moment, we've had a number of interest rate rises. And an interest rate reduction doesn't appear to be on the horizon, not in 2024 at least.    What this means for healthcare professionals is that now is the perfect time to be looking at how to slash your costs and maximise profits - which is why I want to talk to you more about offshore team members.     If you’re curious about the upsides and the downsides of offshoring, don’t skip this episode!     What you’ll learn:     (00:34) Why now is the perfect time to be thinking about how you can slash expenses and maximise your practice profits    (01:10) Learn why now isn’t the time to be reducing your marketing efforts, in fact, it’s the exact opposite!  (01:36) Unpacking the business case for outsourcing some business tasks overseas    (02:24) Is your practice letting the phone ring? Discover why this could be crippling your business      (03:10) How to save two-thirds of your typical labour hire quickly and easily      (03:57) Discover the downsides of hiring offshore team members  (07:02) How to increase your monthly revenue by thousands with just one inexpensive offshore team member  (08:30) Why the Philippines is the best country for finding offshore team members  (09:33) What about the Aussies? Why offshoring doesn’t take work away from your local team  (11:25) Interested in exploring offshoring further? Introducing GP Hero and Dental Stars      Links and Resources:  Website: https://www.anguspryor.com  

Episode Summary:   In this short and snappy episode of Practice Growth HQ, I share my thoughts on healthcare professionals being well-paid to be mediocre.       Recently, I interviewed a guest on this podcast who brought up something that really stuck with me—healthcare professionals are typically in the top 1% of earners, yet most don’t have good business skills.       But the fact is the market is shifting, and if you don’t start paying attention to building your business acumen, you will likely find yourself struggling to fill the books in a couple of years.    So, if you want to know how you can avoid being mediocre, give this short episode a listen!     What you’ll learn:     (00:30) Are you being well-paid to be mediocre? Why this sentiment shared by a previous guest has really stuck with me!   (01:11) Are you focusing on the wrong skill set? Discover why business skills are equally as important as clinical skills  (02:10) Unpacking the statistics: Why mediocrity is no longer an option in today’s market   (05:09) Discover why you don’t qualify for a business visa in Australia if you’re an overseas healthcare professional    (07:47) The logical consequence of this data - why your clinical skills are going to matter less and less     (09:08) Why I’m considering buying into a practice with atrocious business skills  (10:02) What to do next if you want to avoid being mediocre and you’re ready to stop struggling in your business      Links and Resources:    Website: https://www.anguspryor.com

Episode Summary:   In this episode of Practice Growth HQ I speak with Chris Beks about a topic we’re all interested in - how to keep more of what you earn.    Chris is a seasoned business expert with a multi-award-winning business he’s been running since 1990. He’s also the acclaimed author of a book called ‘Chasing the Dream’.    In this episode, Chris shares his best tips for saving money in your business, so that you can buy more of what you want. You’ll rediscover some ideas from Mike Michalowicz’s book ‘Profit First’ and learn how to legally minimise the amount of business tax you pay this financial year.       If you’re ready to give your business or personal finances an overhaul, take notes during this episode!    What you’ll learn:    (03:33) Chris highlights the common roadblocks business owners face when it comes to finances   (04:53) Unpacking the reactive approach to spending and why it can be a practice owner’s downfall    (07:12) Discover the 50:30:20 rule for budgeting  (09:20) Chris shares his thoughts on the current economic climate    (10:00) How to make it easier to save money (and make it harder to spend!)  (13:08) The importance of prioritising your spending and the money lessons you can learn from the book ‘Profit First’        (16:38) How to decide what to spend your business profits on    (18:51) How to find more cost-effective solutions in your business     (22:57) How to legally minimise your business taxes  (26:18) Where to get started if you’re ready to sort out your finances    Plus loads more!    Links and Resources:    Website: https://www.ceebeks.com

Episode Summary: In this episode of Practice Growth HQ, I speak with Zed Williamson about the business constraints that are stopping your practice from growing.    Zed is the Founder of Trackable Med and the Creator of the Medical Sales Accelerator as well as the Physician Growth Accelerator. He strongly believes that in order to get different results, we need to change the way we work.    In this episode, you’ll learn what kinds of constraints often crop up in healthcare businesses, why communication is vital for your patients and the three key areas of your business that may need better systems.    If you’re curious about your business blind spots, be sure to take notes during this episode!    What you’ll learn:    (03:03) Zed shares how his background in copywriting led him to learn about human behaviour change and start his business, ‘Trackable Med’    (05:00) Constraints in business: Zed unpacks what he usually finds is hampering a practice’s growth   (07:21) The three areas of your business where you may find you have constraints   (09:20) The decision stage for your prospective patients; learn about the questions they’re asking themselves before they book an appointment with you   (12:00) Discover why any marketing messaging about yourself or your expertise is worthless   (16:22) The Capture Phase: The information your leads aren’t really interested in and the importance of human-to-human connection (20:51) Discover an effective way to communicate with “price shoppers”   (23:30) The best question you can ask to minimise no-show appointments dramatically     (24:45) The Curse of Knowledge: How your expertise is hindering relationships with your patients  (28:44) The most common phrase healthcare providers hear from patients after a procedure (and why it is a reflection of poor communication on your part)  (30:21) Unpacking your patient’s barrier bias and how to overcome it   Plus loads more!    Links and Resources:    Website: https://physiciangrowthaccelerator.com  Podcast: The Physician Growth Accelerator 

Episode Summary:   In this episode of Practice Growth HQ I speak with Douglas Noll about how to de-escalate conflict in the workplace.     Doug started his career as a lawyer but transitioned into peacemaking in 2000, dedicating his life to resolving human conflict. His innovative approach is something you’ll want to have in your back pocket, so that you can de-escalate workplace conflict and get the outcome that you want.    In this episode you’ll learn how to turn an angry person into a calm person in 90 seconds or less, how to apply listening skills in all areas of your life, and the secret to helping other people feel deeply heard.    If you’d like to have a more harmonious practice, don’t miss this episode!    What you’ll learn:    (04:48) Doug shares what led him to transition from working as a lawyer to mediator   (07:24) Discover the core reason why your team members get upset at work and how to calm them down in less than 90 seconds  (10:12) How to resolve upsets quickly: Why it’s important to ignore the words and listen to the emotions   (12:35) How to apply listening skills in all areas of your life   (14:40) Unpacking the seven layers of emotions and the science behind them  (17:51) How to build the skills of emotion so that you can communicate more effectively (18:51) Why upset people may reject your labelling of their emotions (and how you can help them come around)   (20:05) Why you shouldn’t practise these skills in your personal relationships until you are very competent at the art of labelling emotion      (21:44) Why consistent emotion labelling of young children can have a dramatically positive effect on their lives   (23:15) What to do (and what NOT to do) if a patient comes in and you can sense they feel anxious   Plus loads more!    Links and Resources:    Website: https://www.dougnoll.com  Book: De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

Episode Summary: In this episode of Practice Growth HQ I speak with Barton Jennings about something I’ve never discussed on the podcast before - how to grow a specialist healthcare practice.   Barton is a respiratory and sleep physician who has been running his private practice since 2012. After noticing a need in his own business, Barton decided to start Air Secretary in 2022, a new business that provides offshore medically trained secretaries for specialist practices.    In this episode, you’ll receive some great insights into how to grow a specialist practice, how to reframe your mindset around outsourcing business tasks overseas, and the importance of trying new things.        If you’re running a specialist practice, or even if you just want some fresh ideas on how to grow your general practice, don’t skip this episode!    What you’ll learn:  (05:10) How Barton decided he wanted to become a respiratory physician  (06:28) Discover the key secret to growing a specialist practice  (07:26) Learn why Barton came to the realisation that he needed a bigger team in order to run his business more effectively    (10:41) Find out why Barton decided to outsource some business tasks overseas     (13:25) How Barton reframed his mindset around outsourcing offshore    (14:07) Learn about the importance of trying out new things in business        (17:26) Discover an interesting idea for helping your patients feel more comfortable about their upcoming procedures (especially if you don’t have a pre-existing relationship with them)   (20:41) Barton shares his thoughts on giving patients a poor customer experience  (24:02) Barton tells us about how his new business Air Secretary started    Plus loads more!    Links and Resources:    Website: https://www.airsecretary.com.au  

Episode Summary:   In this episode of Practice Growth HQ I speak with Amy Wilson about nutrition for peak performance in all areas of your life.    Amy is a certified Geriatric Pharmacist, a Fitness Professional and a Nutrition Coach. She’s also on a mission to transform the diet industry.    In this episode Amy shares why health professionals need to start thinking differently about nutrition and let go of outdated beliefs like ‘calories in versus calories out’. She also discusses how to fuel your body the same way you would fuel a Ferrari.     If you know your diet could do with an overhaul but you don’t know where to start, this episode is for you!    What you’ll learn:    (02:32) Amy shares her career journey and how she found her passion for helping women and men prevent preventable diseases  (05:23) Learn why you should start thinking about food as a science experiment and let go of outdated beliefs    (07:46) Find out how taking care of your body helps you be more productive      (09:00) Stress management: How stress sneaks into every area of your life and makes you sick   (11:37) Discover why you should consider outsourcing your meal prep     (14:32) Rethinking your daily Starbucks: Learn the truth about caffeine and nut milks   (19:00) Protein, Fats and Carbohydrates: The holy trinity of nutrition    (24:18) 40:30:30 - Unpacking the numbers you’re aiming to hit with every meal  (27:40) How to give great nutritional information to your patients and help them to make positive changes without feeling overwhelmed  Plus loads more!    Links and Resources:  Website: https://www.amykwilson.com Instagram: https://www.instagram.com/thenutritioncoachpharmacist/  

Episode Summary:   In this episode of Practice Growth HQ I speak with Carolyn Boldt about something I’ve never discussed on the podcast before - how your space impacts your success.    Carolyn is the Co-Founder of CrossFields, a design-build firm in Atlanta. In 2011 they changed their focus to expand the impact of holistic health by elevating the public’s image of alternative medicine through virtually creating outstanding healing environments nationwide.   In this episode, you’ll discover Carolyn’s 5 point checklist for evaluating a clinic space, the psychology behind design, and a simple six-step process you can follow to design a clinic that will attract more of your ideal patients.        If you suspect your practice may be in need of a revamp, pay close attention to this episode!    What you’ll learn:    (04:24) Carolyn shares her career journey; from self-employed interior designer to Co-Founder of CrossFields   (06:12) Discover why the design of your clinic is a critical part of your business plan (whether you think it is or not)   (07:45) How to maximise the space, flow and efficiency of your clinic design   (09:18) The psychology behind your space and why it is an extension of your marketing   (10:51) The 5 Point Checklist: How to evaluate your clinic space!   (11:46) The critical importance of having a clean and uncluttered environment        (16:49) The psychology of lighting and how it influences your patients   (23:49) How your target market should influence your design choices    (25:58) Carolyn unpacks her six step process to designing the perfect clinic space   Plus loads more!    Links and Resources:    Website: https://crossfieldsdesign.com/ Free Checklist: https://crossfieldsdesign.com/listeners/

Episode Summary:   In this episode of Practice Growth HQ I speak with Cris Duval about how healthcare professionals (in particular dentists and GPs) can provide life saving care to their patients.    Cris is a Wellness Coach with over 40 years experience in patient care. She graduated as a dental hygienist and now sits on advisory boards.    In this episode, you’ll learn the 5 lifesaving screenings you should be giving your patients at every visit, how Cris developed her signature ‘LifeGuard Approach’, and the importance of holistic health care.         If you’d like to learn some simple ways you can have a greater impact in the lives of your patients, don’t skip this episode!    What you’ll learn:    (02:56) Cris shares the catalyst moment that led her to start doing oral cancer screenings on all her patients  (04:01) The LifeGuard Approach: Cris unpacks her signature framework   (05:37) Cris shares her biggest career mistake and how she overcame it    (06:53) Discover why you should reconsider how you do general dental hygiene appointments (for the sake of your patients)       (09:06) From burnout to health and wellness: What prompted Cris to transform and develop her signature lifeguard approach     (13:43) Learn five life saving screenings you should be doing at every appointment with every patient        (17:23) Why does 80% of the population have evidence of periodontal disease? And what can we do about it?    (19:44) Your patients only want one of two things: How to ask the right questions to find out what they really want     (22:03) The importance of a holistic approach to patient care   Plus loads more!    Links and Resources:    Email: [email protected]  

Episode Summary: Is it possible that if you ask the right questions you could completely change the trajectory of your practice? In this episode of Practice Growth HQ I chat with David Staughton who believes you can.     David is an award winning professional speaker, small business owner and consultant specialising in growing plastic surgery practices.   In this episode David shares the key questions you need to be asking if you want to take your practice to the next level, the book that had a profound effect on his career, and his thoughts on why we Aussies struggle so much with closing sales.    If you’d like to know how to bring in more revenue by simply asking the right questions, make sure you take notes during this episode!     What you’ll learn:    (02:42) Sink or Swim: How Dave’s entrepreneurial journey was kickstarted with a partnership that lasted just 12 days  (05:07) How Dale Carnegie’s book ‘How to Win Friends and Influence People’ changed the trajectory of Dave’s business journey   (05:56) What is a million dollar question? Dave shares his insights      (07:57) Unpacking why Aussie business owners struggle to close sales   (10:43) The critical importance of ‘spelling out your services’ to your prospective patients       (12:26) Know your numbers: Why you need to know the actual conversion rate in your practice   (16:30) Discover the conversion rates you should be aiming for (10% is not good enough)   (19:00) Find out why ‘How did you find out about us?’ is a million dollar question    (23:01) Learn the 14 words that will make you your first million dollars   (25:35) Uncover the very worst question you could ever ask a prospective patient (26:50) Discover how your receptionist can effectively use the “credentialing” strategy in customer enquiries   (30:00) Learn why the fortune is in the follow-up and the importance of not giving up  Plus loads more!    Links and Resources:  Website: https://specialistpracticeexcellence.com.au/

Episode Summary: In this episode of Practice Growth HQ I speak with Dr. Jay LaGuardia about how to avoid stagnancy in your business.  Dr. Jay has over 30 years of experience as a healthcare professional. His clinical experience found Dr. Jay working in and eventually becoming an owner of one of the largest and most influential chiropractic clinics in the world. He's also a multi-best selling author and a business builder. In this episode you’ll learn Jay’s signature 7 steps for scaling, the 80/20 business rules, and how to hire and retain ‘A’ level employees.  If you feel as though your business is plateauing at the moment, you’ll want to pay close attention to this episode!  What you’ll learn:    (02:37) From mess to message: Jay shares the tough start he had in his first business and how he turned things around   (05:41) Stagnant business? Discover why it might be time to take a look in the mirror! (09:06) How to scale your business so that you are able to remove yourself from the day-to-day operations  (10:01) The biggest mistake Jay made with a business partner (and what he decided to do differently)  (11:08) Jay outlines his signature 7 steps for scaling a business    (14:04) Unpacking the 20% of processes that result in 80% of your practice revenue   (16:04) What your current retention rate says about your business   (18:51) Outsource, Delegate or Drop: How to remove the inefficiencies in your business    (21:58) Why Jay doesn’t buy into the concept of a tight labour market and how to attract and retain top talent    (24:15) Discover the difference between ‘A’ level employees and ‘C’ level employees   (27:07) Why you should be thinking about adding more services to your business   (30:00) Find out why you need to start thinking like a million dollar business    Plus loads more!    Links and Resources:  Website: https://www.powerpassionprosperity.com/ Email: [email protected]

Episode Summary: In this episode of Practice Growth HQ I chat with Kody Thompson about how you can grow your practice faster by outsourcing low-value tasks overseas.    Kody successfully transformed his first business into a multimillion dollar enterprise that he recently sold. He has personally set up an outsourcing facility in the Philippines that is soon to have 1000 employees, and he's directly involved with two specific healthcare related outsourcing businesses; one for doctors, one for dentists.    In this episode you’ll discover why outsourcing overseas isn’t taking jobs away from Australians, how Kody manages the security risks of outsourcing overseas, and what your practice can gain if you decide to get on board with remote work.    If you’re even the slightest bit curious about outsourcing business operations, you’ll definitely want to check out this episode!    What you’ll learn:    (03:17) Kody shares his entrepreneurial journey; from Youth Pastor to building a million dollar business   (05:15) Why outsourcing business operations ISN’T stealing jobs from Australians (and actually creates more jobs for your local team)   (08:13) Why practice owners fear outsourcing overseas (and how Kody’s companies overcome the risks)  (13:26) How to get all your stakeholders on board with outsourcing   (15:00) Why your patients don’t want to deal with staff members who are constantly multi-tasking and aren’t present    (15:57) The surprising reason why your practice manager might not get on board with outsourcing   (18:13) The key advantages of outsourcing your low-value tasks overseas    (20:00) High staff turnover? The top reason team members leave your practice   (22:50) The types of tasks your practice should be outsourcing overseas    (24:24) What caliber of work can you expect from overseas team members? Kody shares the insider info   (26:33) Sold on outsourcing overseas? Here’s how to implement it into your practice  (32:40) Why every practice owner needs an executive assistant to help them grow their business faster  Plus loads more!    Links and Resources:    Website: www.gphero.com.au  www.dentalstars.com.au   LinkedIn: https://www.linkedin.com/in/thompsonkody/

Episode Summary:   In this episode of Practice Growth HQ I speak with Caroline Dowd-Higgins about a very important topic; how to avoid burning out in your business.     Caroline is an expert in Executive Coaching and Leadership specialising in fostering inclusive workplace cultures. She’s also a TEDX Speaker, Author and Media Host.    In this episode Caroline takes us through how to create a culture of sustainable wellbeing in your workplace, why working harder can have a detrimental effect on your business, and how you can live a life of vitality.    If you're on the edge of burn out you can’t afford to miss this episode!      What you’ll learn:  (03:26) From Opera singer to TEDX Speaker - Caroline shares her interesting career journey   (05:55) Achievement Intelligence: What is it and why does it matter?   (08:15) Why it’s critically important to create a sustainable culture of wellbeing in your workplace      (10:50) Hustle Culture: Discover why the ‘Work, Sleep, Repeat’ pattern is a dangerous recipe for healthcare professionals   (14:20) Learn how to live a life of vitality instead of constantly trying to mitigate burnout       (16:15) Find out why it’s virtually impossible to provide great service to your patients if you’re trying to serve as many people as possible     (18:00) Is it really possible? How you can actually SAVE money by asking your team to do less   (21:23) Unpacking the brain science: Why it’s truly not a badge of honour to be addicted to work   (23:28) What you can learn from a professional athlete when it comes to running your business     (25:06) Why it’s important to ask your team ‘What do you need to do your best work?’   Plus loads more!  Links and Resources:  Website: https://www.carolinedowdhiggins.com

Episode Summary:   In this episode of Practice Growth HQ I chat with Janine Allis about the secrets to her incredible success in business.    Janine is the founder of the global phenomenon Boost Juice, an Australian Shark Tank “shark” and more recently, a contestant on TV show Survivor. She is also the author of the book ‘The Accidental Entrepreneur – The Juicy Bits’.      In this episode Janine shares her opinions on what it’s like being a patient at healthcare practices, why happiness is her key driver, and of course what it takes to be successful in the competitive business world.    If you’re curious to learn from someone with an incredible wealth of business experience, this episode is a must-listen.     What you’ll learn:    (04:46) The secret to success: Why Janine values staying humble and lifelong learning  (05:42) No regrets: Why Janine doesn’t regret any of the mistakes she’s made in business   (07:13) Why Janine doesn’t want to visit any healthcare provider who claims to provide “perfect service”  (09:02) “Do no harm” - is that really the best motto for healthcare providers to aspire to?   (11:45) Janine shares her experience as a patient going to different healthcare professionals   (13:13) Why happiness and fulfillment are the key drivers for Janine    (16:23) What practice owners can do in the current economic climate to trim the fat in their business     (18:36) The power of radical ownership and being solution-oriented in business     (20:37) How to develop an unshakeable mindset and dodge the “pity-party” when things get tough   (23:47) Janine shares how she overcame burnout and realigned her life into balance 10 years into her business journey   (26:02) The exact steps Janine would take if she were to take over a growing dental practice   Plus loads more!    Links and Resources:    Website: https://www.janineallis.com.au/ Business Academy: https://www.janineallis.com.au/business-academy/

Episode Summary:   In this episode of Practice Growth HQ I speak with Jim Penman of Jim’s Mowing about how to grow your business without sacrificing the more important things in life.    Jim is one of Australia’s most iconic entrepreneur’s founding Jim’s Mowing and the Jim’s Group which now has 52 divisions and more than 5,000 franchisees in Australia, New Zealand and Canada.   In this episode you’ll discover the biggest mistakes Jim has made throughout his hugely successful career, secrets to building a thriving practice, and the critical importance of having fun along the way.     If you’re curious to know what you can learn from Jim and apply to your own business, make sure you take notes during this episode!    What you’ll learn:    (05:39) Jim shares what drives him on a day-to-day basis and why he’s so committed to helping his franchisees succeed  (08:19) Unpacking the biggest business mistakes Jim has made over the course of his career  (10:01) The critical importance of having strong communication with your patients and why gathering feedback is essential    (13:00) The Human Connection: Why you should evaluate your Practice Manager for their human side and not just their technical expertise    (15:58) The secret to patient loyalty - how to keep them coming back for years!   (17:50) Are your prices too cheap? Why it’s actually good to be told “you’re too expensive!”    (19:46) Maintaining quality isn’t good enough - why you need to ask yourself ‘How can we do better?’    (23:29) Healthy business but poor personal life? Why it’s important not to neglect the important things while growing your practice     (26:03) Jim shares what he would do if he was starting from zero today   (27:24) Why Jim believes there is a decay in character in Western populations (and why more money isn’t a good thing)   (31:26) Uncovering the key correlation between your personal health and your business success    Plus loads more!    Links and Resources:  Website: https://jimpenman.com.au/

Episode Summary:   In this episode of Practice Growth HQ I speak with Allan Dib, best selling author of ‘The One Page Marketing Plan’.    Allan is a serial entrepreneur, rebellious marketer, technology expert and Founder of Successwise. He has started, grown and successfully exited multiple businesses in various industries; however, he is best known for his books The One Page Marketing Plan, and the soon-to-be released Lean Marketing.     In this episode you’ll discover Allan’s method for simplifying your business marketing and condensing your strategy into one page, as well as why you’re doing your patients a disservice if you’re not making them aware of all the services available to them.    If you’d like to know how to approach your marketing without feeling salesy or inauthentic, you’ll find tons of value in this episode!    What you’ll learn:    (03:22) Allan unpacks his entrepreneurial journey    (05:25) The One Page Marketing Plan: How to gain clarity on your business marketing in 30 minutes or less   (10:19) The 3x3 Grid: The importance of defining your messaging in as few words as possible   (15:34) Going from brand awareness to sales conversion: Why capturing leads and nurturing through continuous marketing is essential   (17:47) How to help your leads make a purchasing decision  (21:13) Why you shouldn’t be afraid to turn people away if you’re business isn’t the best fit for their needs    (24:30) Why your patients are likely getting miffed if you’re not making them aware of all of the services you offer    (27:37) Recapping the nine simple elements of the One Page Marketing Plan     (29:38) Why it’s not the best service that wins in the marketplace; it’s the best marketed service   (32:05) Allan introduces his brand new book ‘Lean Marketing’   (34:58) Simplifying your marketing infrastructure - why doing less will get you better results    Plus loads more!    Links and Resources:    Website: https://www.successwise.com Books: The One Page Marketing Plan and Lean Marketing    

Episode Summary:   In this episode of Practice Growth HQ I speak with James Brown about how to create effective systems and processes inside of your business so that your practice can run without you.    James has a strong background in business consulting, and a deep understanding of the healthcare sector. James has expertise in using systemology to streamline businesses, giving teams the power to handle more responsibilities, so owners can step back from daily operations.    In this episode, you’ll learn why it’s so important to have effective business systems in place, how to start documenting processes, and what to do if your team pushes back on your systems.        If you’re wondering how systems can help your business run without you, you’ll want to take notes during this episode!     What you’ll learn:    (05:26) Discover why James is grateful for all the mistakes he’s made throughout his business career   (07:27) The critical importance of having effective systems and processes in your business   (09:58) Unpacking the business case for outsourcing yourself in your business  (12:02) Escape, Exit or Expand: What James learnt from marketing expert Allan Dib      (13:16) Why it’s crucial to have a clear cut strategy before you start implementing systems in your business     (16:14) Find out why you may not be the best person to create the systems in your business     (18:54) How to identify the best people in your team for various roles inside your business   (20:50) GWC: What is it and why does it matter when choosing your ‘Systems Champion’?    (22:58) How to prioritise building systems in your business (without having to spend thousands on hiring someone external)   (24:50) How to extract processes from your team and why it’s important to understand how your staff members make decisions   (27:07) How to ensure your team doesn’t push back on your business processes    Plus loads more!    Links and Resources:    Website: https://www.biztechguru.com.au/

Episode Summary: In this episode of Practice Growth HQ I chat with Colin C. Campbell about how to start, scale and sell your practice to generate more wealth.     Colin is an internet pioneer with over 28 years of experience in building successful companies. He and his partners have collectively built several internet companies with a combined valuation of nearly $1 billion. He’s also an Amazon best selling author of Start. Scale. Exit. Repeat.   In this episode Colin shares the business case for starting, scaling and selling multiple businesses over the course of your career, how to think like an entrepreneur and the power of mindset.    If you’re curious to learn how you can become a wealthier business owner, pay close attention to this episode!    What you’ll learn:    (04:23) Colin shares his business journey; from working on a farm to serial entrepreneur    (08:13) Unpacking the business case for exiting your business    (11:03) How to make considerably more money by selling businesses and starting over rather than sticking with one business for decades       (13:32) Why it’s critical to learn how to delegate responsibility over delegating tasks     (15:45) Colin shares his best tips for delegating responsibility effectively (it all comes down to hiring the right people)     (18:52) The Four Sticky Note Business Plan: How to start your business in just 30 minutes    (21:54) What you can learn from Domino’s Pizza and apply to your own business  (22:59) Why reviews are everything in the healthcare space      (25:46) Discover why every business needs a good story, the right people, enough money and solid systems    (27:43) Are you an entrepreneur or a healthcare provider? The key question you need to ask yourself if you want to build wealth   (30:45) Why every single clinic should start using AI to scale their business    Plus loads more!  Links and Resources:  LinkedIn: https://www.linkedin.com/in/colinccampbell/ Book:  Start. Scale. Exit. Repeat.: Serial Entrepreneurs’ Secrets Revealed!  

Episode Summary:   In this episode of Practice Growth HQ I speak with former assistant to the stars Tarra Stubbins about what we can learn from celebrities and apply to our businesses.    Tarra is a certified expert in lifestyle management, accountability and time management. She also spent more than a decade managing the schedules of musicians such as the Rolling Stones and Lady Gaga, as well as high profile CEOs and executives.    In this episode you’ll learn the key difference between major celebrities and regular folks, the morning and evening routines celebrities swear by, and how to find clarity on your business goals so that you can motivate yourself to succeed.    If you’re curious about what the heck you could possibly learn from a celebrity’s lifestyle, you’ll really enjoy this episode!    What you’ll learn:    (02:19) Tarra shares the ‘AHA’ moment that prompted her to pivot from her career as a personal assistant to the stars and start her own business   (05:07) The ridiculous request one incredibly famous rockstar made of Tarra (and how she dealt with it!)  (06:58) Why do some people become uber successful in business and others don’t? Tarra shares her thoughts     (08:38) Celebrity day-to-day routines: What common denominators do they share and what can we emulate?   (11:45) How to find clarity on what your business goals are so that you can find the inspiration and motivation to move forward    (15:29) Why 90% of the population is absolutely fine with being mediocre    (17:22) Discover how successful people create their own motivation  (21:17) Why it’s so important to figure out what your internal blockers are and how to overcome them to achieve your goals     (24:25) How celebrating wins can keep your motivation going when things get tough   (25:55) Tarra tells us about her business ‘Take it Easy’ (and why it doesn't necessarily mean sitting back and putting your feet up!)  Plus loads more!      Links and Resources:    Website: https://www.tarrastubbins.com

Episode Summary: In this episode of Practice Growth HQ I speak with Ignacio Fanlo about how you can turn the empty room in your clinic into serious cash.   Ignacio (Iggy) Fanlo is the Founder of CloudMedspas, a software and services platform that helps healthcare providers turn their spare space into another income stream.   In this episode, you’ll learn what prompted Iggy to open CloudMedspas, the current market demand for minimally invasive cosmetic procedures, and how you can easily start making money by simply hiring out your spare rooms.      If you’re curious to learn more about a relatively ‘hands-off’ way of bringing more revenue into your practice, this episode is for you!    What you’ll learn:    (04:47) Ignacio shares what led him to opening his business ‘CloudMedspas’ (07:12) How you can turn the spare space in your clinic into a money making venture (no extra work required!)  (09:54) The key moment that convinced Iggy it was time to get into the aesthetics market   (11:59) What would your practice be like if it was run by Apple?   (13:03) Iggy unpacks the current market demand for minimally invasive cosmetic procedures  (15:00) What’s in it for you? How a partnership with CloudMedspas works   (18:46) Why it’s more profitable to rent your spare rooms by the hour versus weekly  (22:08) Ignacio shares some impressive success stories of healthcare providers using CloudMedspas services   Plus loads more!    Links and Resources:  Email: [email protected]  Phone: +415-613-2640