Business
Health & Fitness
Angus Pryor
Practice Growth HQ is your home for all things practice growth for healthcare professionals such as dentists, doctors, physios, etc. In this weekly podcast, you’ll enjoy learning from thought-leaders, industry experts, and thriving practice owners as they reveal their very best tips, tools, and strategies to help grow your healthcare practice faster.
Total 103 episodes
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26/10/2022

EP 43: The Fine Art of Listening to Your Customers- With Frederick Dudek

Episode Summary: In this episode of Practice Growth HQ we discuss the fine art of listening to your customers, and how it can exponentially grow your business. You’ll meet Frederick Dudek, author of ‘Creating Business Superfans’. In this episode Frederick shares his insights on improving customer retention in your business through stronger relationships, and the power of recognition in your network.   If you’re eager to learn how you can keep more of your existing patients while increasing revenue, take notes as you listen to this episode!  What you’ll learn:  (07:10) Frederick unpacks the fine art of listening to your customers and shares how can it help you grow your business  (13:10) Discover why learning more about your customers will keep them returning to you again and again (17:10) Learn simple techniques for dramatically increasing customer retention (19:26) Business Superfans: Find out what inspired Frederick to write his book plus a breakdown of each chapter   (22:02) Your THREE Groups: Employees, Customers, and Business Alliance Partners. Find out how they work together to make your business a success (25:18) Learn how to build bi-directional relationships with your business alliance partners (and why it’s so important)   (27:01) Discover how an overpriced steak turned Frederick into a superfan of his local butcher (and how you can apply these same principles to your own practice)  (31:14) Learn why giving your customers more is the most cost-effective marketing you could ever invest in  (36:09) Why it’s important to treat your employees as well as you’d like them to treat your customers Plus loads more!  Links and Resources:  Website: www.businesssuperfans.com Buy the Book: Creating Business Superfans
42m
19/10/2022

EP 42: Finding Success as a First Time Practice Owner - With Michael Dinsio

Episode Summary: In this episode of Practice Growth HQ, we’re talking about your business finances as a new practice owner and what you need to be aware of if you want your new practice to thrive.   You’ll meet Michael Dinsio, a Dental Practice Management Consultant who has helped hundreds of doctors in the dental and veterinary fields create the practices of their dreams.    In this episode Michael unpacks business finances for both startups and those looking to acquire an existing practice. He also unpacks the two major reasons new practice owners struggle in their first few years of doing business.      If you’re thinking about opening your own practice in the near future, this episode is essential listening!    What you’ll learn:    (06:11) What led Michael into consulting and why he’s so passionate about helping Dentists grow their practices  (11:00) The biggest hurdles most health professionals face when getting into practice ownership (13:52) Why it’s critical to understand your financial position before acquiring an existing practice or launching a startup (17:56) The hidden costs you need to be aware of as a new practice owner (22:29) Michael shares his best financial tips for practice owners, no matter what industry you’re in (29:20) Discover why Michael recommends doing your own books as a new practice owner (32:06) Learn what to do when business is NOT going well (no matter how long you’ve been in business, you’ll want to listen to this part!) (41:39) Find out how a secret shopper could save your business    (44:30) Michael shares his final tips for health professionals thinking about getting into practice ownership    Plus loads more!    Links and Resources:  Website: www.nxlevelconsultants.com TED Talk: https://www.youtube.com/watch?v=qkU3uwWyAn8
47m
12/10/2022

Ep 41: Know Enough to be Dangerous - With Julie Noonan

Episode Summary: In this episode of Practice Growth HQ you’ll meet Julie Noonan, an executive coach and strategic change consultant who specialises in helping mid to senior level leaders remain relevant in today's constantly changing business environment.  Julie and I are talking all about change in this episode; including changes in technology, generational change, and industry change.    During this conversation, Julie shares her observations on how different people have adapted to all the changes brought on by the pandemic, how you can adopt a ‘Reverse Mentoring’ approach in your business, and why it’s so important as a practice owner to ‘know enough to be dangerous’.   If you're interested in learning how to stay relevant as a leader, you’ll find this episode very interesting!    What you’ll learn:  (08:23) How the impact of all the change that has occurred over the last few years has affected people  (09:32) Julie’s Observations: The different ways certain nations have coped with the effects of change   (13:09) Discover how to manage change in your industry and focus on what’s really important      (16:59) Learn why it’s important to know just enough to be dangerous in all areas of your business   (19:05) Find out how to have a positive impact in your business and utilise your employees well      (22:32) Reverse Mentoring: What is it and how can it influence your practice?     (26:29) Learn how Julie adapts her coaching style for smaller organisations like healthcare practices   (30:23) Discover how to initiate difficult conversations about change in your workplace    (32:38) Telltale signs the culture in your business is not in good shape (and what you can do about it)     (39:24) Learn why managing yourself through change as a leader is getting more and more difficult (and what you can do to remain relevant as the world evolves)    Plus loads more!  Links and Resources:  Website: www.jnoonanconsulting.com  
44m