Director of Sales & Marketing, Garuda Promo and Branding Solutions. Show notes and links: https://www.markgraban.com/mistake55 My guest for Episode #55 of “the My Favorite Mistake” podcast is Swire Ho, Director of Sales & Marketing, Garuda Promo and Branding Solutions. He is also an Ambassador for the Los Angeles Area Chamber of Commerce. Born and raised in Hong Kong, Swire immigrated to Los Angeles in 1996. He trained as a sound engineer, working at recording studios and entertainment agencies before starting his own firm, Hellman Production, Inc, 2003 in Los Angeles. Swire and his team successfully produced attractive, personalized DVD and CD cases and custom merchandise like T-shirts, earning a Score award in 2009, for small business success. His business eventually grew so popular, he sold it in 2013 to focus exclusively on the promotional product industry. Swire is a proud SFG1 certified kettlebell instructor from #StrongFirst. He finds calmness through yoga, organic gardening, and enjoys being in nature. Today, we talk about Swire's “favorite mistake” and topics and questions including: How did he work to be a better listener and to not get defensive when disagreeing with clients? How and why is he “constantly working on this”? How did pivot during 2020 and the pandemic to branded masks and other products? What are some common marketing and promotions mistakes? Why don't you have to spend money to impress somebody? Other social profiles: Instagram Facebook Twitter --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Business humorist and the author of the new book Laughs On Wry: An Improviser's Memoir. Show notes: https://ww.markgraban.com/mistake54 My guest for Episode #54 is Lisa David Olson a business humorist and the author of the new book Laughs On Wry: An Improviser's Memoir. She's an appropriate guest for today, given that it's the first day of National Humor Month. Later this month (April 12th), my guest will be Art Bell — creator of the Comedy Central channel (which is celebrating its 30th anniversary today). I wish I had an entire month of funny guests… but there's two for you. Lisa is a speaker, author, podcaster (“Stranger Connections“), and creative partner, who loves coffee and pranks! (the exclamation point is hers). In today's episode, Lisa shares her “favorite mistake” of not writing her book earlier because she thought nobody would read it. I think my favorite mistake from the conversation was Lisa talking about a prank at her workplace, a police station, that I'm afraid could get her killed if she repeats it. We talk about those mistakes and topics including: Why are you afraid of scaring the introverts? Humor as her escape from a traumatic childhood Helping businesses (and individuals) reignite their ideas… and their projects — how? Humor as a connector The risk of making mistakes when trying to use humor at work? What are you doing for fun? Humor as a gift vs something that can be developed? --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

ENTREPRENEUR TO MILLIONAIRE: How to Build a Highly Profitable, Fast-Growth Company and Become Embarrassingly Rich Doing It. Show notes: https://www.markgraban.com/mistake53 My guest for Episode #53 is Kent Billingsley, the author of the new book ENTREPRENEUR TO MILLIONAIRE: How to Build a Highly Profitable, Fast-Growth Company and Become Embarrassingly Rich Doing It. His friend Mark Cuban wrote the foreword. Kent is the founder and president of the Revenue Growth® Company, LLC. He has become America’s Revenue Growth® Architect by helping thousands of entrepreneurs and small businesses (representing hundreds of thousands of employees) generate billions in new sales and revenue. He has personally designed, built, transformed, or turbocharged over 1,000 organizations in 36 countries. Billingsley has served in executive and leadership positions in several billion-dollar firms. Over nearly three decades, he has developed thought-leading content and trademarked programs helping thousands of entrepreneurs and their employees become millionaires and multimillionaires from their businesses. In today's episode, Kent shares his “favorite mistake” about not fully understanding the “psychographics” of his customers. He talks about the need to move beyond understanding customer demographics to really understanding his buyer's feelings. We also discuss topics and questions including: Why is it a mistake to think a company is a democracy? Why is it a mistake to assume we are going back to the old normal instead of creating a new normal? What was it like working for H. Ross Perot at EDS? Why was he “the greatest leader” he's “ever seen”? See his blog post about his passing. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Author of The Man's Guide to Corporate Culture: A Practical Guide to the New Normal and Relating to Female Coworkers in the Modern Workplace Show notes and enter to win a signed copy of her book: https://www.markgraban.com/mistake52 My guest for Episode #52 is Heather Zumarraga, a work environment advisor, and President of Zuma Global LLC. She is a respected business commentator for channels including CNBC, Fox News, Fox Business News, and Newsmax, and she is now the author of the book The Man's Guide to Corporate Culture: A Practical Guide to the New Normal and Relating to Female Coworkers in the Modern Workplace. In today's episode, Heather shares some reflections from her time working in the financial sector — why was she driven to be #1 in her role and what was the cost of that? We also talk a lot about workplace mistakes that men make… discussing topics such as: Is it a mistake to try to treat everybody equally — being “gender blind” versus recognizing gender? What are some mistakes that men make in attempts to be better allies? Mistakes that men make when hiring or leading women? Mistakes that men make working for women? Having spent much of her career in testosterone-filled work environments, Heather wants to make sure that any male leader who wants to be part of the solution knows how to succeed and thrive in the inclusive modern workplace, as we go back to the office post-Covid. I think you'll enjoy the conversation. #leadership #business sexual harrassment --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Former pro football player, Certified Personal Trainer, and more... Show notes: https://www.markgraban.com/mistake51 My guest for Episode #51 is Lenny Walls, a retired professional football player who played for four NFL teams and three teams in the Canadian Football League. He is now a San Antonio-based Certified Personal Trainer, entrepreneur, coach, mentor, and community leader. I had the opportunity to meet Lenny when I was living in San Antonio and I did a number of personal training sessions with him, as I wrote about here. His businesses and community ventures include Walls Next Level Fitness, the Breaking Down Walls Foundation, Walls2Walls Coaching, and Walls2Walls Capital. In today's episode, Lenny shares some reflections about his "favorite mistake" -- not the money-losing investments, but his self assessment that he lacked humility "during his most successful time in life." We talk about what Lenny learned from his NFL experience and that time and how he's applied it to his second career. I had the chance to ask Lenny about his mindset on making very public mistakes on the field -- when do you take the time to learn and correct? We talk about his phrase "the hustle is entertainment" and we also chat about workout mistakes that many people (including myself) have made. All that and more... --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Nurse executive, consulting CEO, author of Bringing Shadow Behavior into the Light of Day Show notes: https://www.markgraban.com/mistake50 My guest for Episode #50 is Phyllis Quinlan, PhD, RN. She is a nurse executive and she is also the CEO of MFW Consultants to Professionals. Phyllis has a BSN in Nursing and a Ph.D. in Healthcare Administration. She is the author of many books, including her latest, Bringing Shadow Behavior Into the Light of Day. It's available through Amazon Kindle or as a paperback through her website. In today's episode, Phyllis shares a story, and deeper lessons and reflections, about her favorite mistake — taking on a colleague's bullying behavior on her own, thinking she could fix that person. She didn't go to HR or the executive team until it was too late. Phyllis talks about two types of bad behavior in the workplace: 1) The chronically clueless and unaware and 2) “Narcissists with a license.” The former group you can help, the latter cannot be helped. Phyllis shares lessons about what leaders can and should do about bullies in the workplace. What happens with a leader (or even the CEO) is a bully? How can we bring ‘shadow behavior’ into the light of day and prevent a toxic work environment? What are some mistakes that leaders make in dealing with bullies? How can we better train managers to deal with this? --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Author of Big Breaches: Cybersecurity Lessons for Everyone Show notes: https://www.markgraban.com/mistake49 My guest for Episode #49 is Neil Daswani, the author of the newly-released book, Big Breaches: Cybersecurity Lessons for Everyone.  Enter to win a free signed copy! Neil is, among other things, a Co-Director of the Stanford Advanced Security Program, and he earned a PhD in computer science from Stanford. You can learn more about him on his website and his LinkedIn page. He's previously worked for companies including Google, Twitter, LifeLock, and Symantec. In today's episode, Neil shares a “favorite mistake” story from his time in grad school, when he hacked into a grading system… not to change his grades, but because he could. Hear Neil describe the mistake in what he did AFTER getting into the system. Neil also shares knowledge and lessons about ethical hacking and responsible disclosure, the recent Solar Winds hack (and its impact and lessons learned — or should be learned), and the difference between “white hat” vs. “black hat” hackers? We also get his thoughts on the classic hacking-themed movie from my childhood, “War Games” — should we stream it, or skip it?? --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Co-founder of LeadHERship Consortium, LLC Show notes: https://www.markgraban.com/mistake48 My guest for Episode #48 is Lori-Baker Schena, a professional speaker and leadership consultant based in Southern California. She has a PhD in organizational leadership and is a co-founder of the LeaderHERship Consortium. She is currently on her third career. She was a journalist and PR person, then a professor for 25 years, now she's a coach and speaker. In our episode today, Lori tells a story about her “favorite mistake,” related to staying too long in a role where she had two different bosses who not only didn't work together well — they didn't like each other! Lori regrets that it took too long for her to realize the situation was unworkable, but she learned from it. We talk about how people react to bad situations, how we can “ask for what we need” and why that can be difficult, especially for women. How can you be in a situation where you love what you're doing at work. I mention Rich Sheridan and Menlo Innovations, the movie “Office Space,” and the Apple TV+ Plus “Ted Lasso.” Also, how can we get past "the shame of failure" and "pivot to positivity"? --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Managing director of Next Coast Ventures Show notes: https://www.markgraban.com/mistake47 My guest for Episode #47 is Mike Smerklo. He is an entrepreneur, an investor, he’s the co-founder and managing director of Next Coast Ventures. He was one of the first employees at Loudcloud, recruited there by Marc Andreessen and Ben Horowitz. in 2003, he purchased ServiceSource, a 30-person technology services startup in San Francisco. As CEO over the next 12 years, he grew the business into a successful 3,000-person publicly traded company with close to $300M in revenue. Mike now shares his lessons in his book Mr. Monkey and Me: A Real Survival Guide for Entrepreneurs. In today's episode, Mike shares favorite mistakes about giving into “fear, uncertainty, and doubt” and how he made the mistake of trying to be a blend of two very different leaders who were both role models to him. We also talk about why he wrote the book and the “SHAPE” formula — Self Awareness, Help, Authenticity, Persistence and Expectations. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Financial advisor and CEO of The Hopman Group UPDATE (November 2022): The links to Pam's LinkedIn page and her business website no longer work. It was called to my attention that Pam is under investigation for allegedly recommending an investment that has been described as a “Ponzi scheme” in a news report and law firm websites. “I have been told many times, now it’s a lost cause,” Bryant said. “I will never see that $95,000 again.” Bryant said she trusted Tucson financial advisor Pamela Hopman of PGH Advisors and the Hopman Group with her money. She said it was Hopman who invested her money into Deeproot in 2019. Bryant said she believes Hopman should have done better research on the investment. Bryant has not yet filed a lawsuit against Hopman. She shared a letter with the N4T Investigators from Hopman’s attorneys saying Hopman lost a significant amount of money herself to Deeproot. The letter urged Bryant to join them in going after Deeproot, instead of suing Hopman.“ She is not alleged to be the mastermind of the “Ponzi scheme,” but the allegations are that she made a bad recommendation to herself and others, a mistake, it seems. Here is the lawsuit filed against the creators of Deeproot. The decision and settlement --------- Show notes: https://www.markgraban.com/mistake46 My guest for Episode #46 is Pam Hopman, founder of The Hopman Group, a financial advisory firm based in Tucson. Pam has over 20 years of experience working as a financial advisor, with comprehensive knowledge of strategies for retirement income planning, wealth preservation, and estate planning. She holds the designation of Chartered Retirement Planning Counselor from the College of Financial Planning. Pam is the host of the Empower U Podcast and she recently launched her financial mastermind group called The Money Thing (formerly called Conversations Over Wine and Chocolate). In today's episode, Pam talks about how she owned a practice with multiple offices, but got burned out — she was trying to do it all. She sold the practice and took a marketing job. This turned out to be a mistake, as the first year was great, but the second year was a “nightmare.” Learn how Pam wishes she had been coached through the challenges with that first practice and how having a coach has helped her prevent repeating mistakes in her new practice. We also talk about financial planning mistakes and we learn we have a shared belief in the power of “baby steps” (hear Mark's podcast with psychologist Robert Maurer on that). Enter to win books and other items produced by other “My Favorite Mistake” guests. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Author, podcast host, Coach, and more Show notes: https://www.markgraban.com/mistake45 My guest for Episode #45 is Eric M. Twiggs, the host of the podcast called The 30 Minute Hour. I was his guest in this episode last month, so please take a listen. I've really enjoyed both conversations with him! Eric is a founding partner and president of The What Now Movement. His mission is to build high performing entrepreneurs, authors, and career professionals, who are prepared for life’s unexpected curve balls. Eric is the author of The Discipline of Now: 12 Practical Principles to Overcome Procrastination. Visit the show notes page to enter to win a copy! In today's episode, Eric tells a story about leaving a company to take a new job as a district manager at a video store company. On the very first day of the new job, Eric thought he had made a huge mistake. He didn't quit, because that would have been admitting a mistake… was that a mistake? He stuck with it and ended up learning so much from that challenging role that he calls a “favorite mistake” now. We also talk about situational leadership, finding your purpose, and the patterns that cause us to procrastinate — and what we can do about it. Please subscribe, rate, and review via Apple Podcasts or Podchaser! You can now sign up to get new episodes via email, to make sure you don't miss an episode. This podcast is part of the Lean Communicators network. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Executive coach, author of Winning the Game of Work: Career Happiness and Success on Your Own Terms. Show notes: https://www.markgraban.com/mistake44 My guest for Episode #44 is Terry McDougall. She is an executive and career coach, speaker and best-selling author of Winning the Game of Work: Career Happiness and Success on Your Own Terms. After 30 years of corporate business experience, 15 of which were in senior managerial roles, Terry chose to become a coach, in 2017. She also has a new podcast called “Marketing Mambo.” In today's episode, Terry tells a “favorite mistake” story about a time she applied for an internal leadership position, but she “bombed” the interview after being in the interim role. After a hiring misstep, the position was again posted and she again failed to get the job. “It was all on me — I wasn't prepared.” While it was painful, Terry calls it a “favorite” mistake because she learned so much through those experiences. She identified gaps in her interviewing skills and has worked on that — and it helps her now help others more effectively. “Not getting back up is the failure.” We also talk about panel interviews and how those are different in a Zoom area, along with other reflections and lessons on job hunting and career advancement. Terry also tells a story about the benefits of “small tests of change” before doing a big launch of something. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

The original Phillie Phanatic (1978-1993), Author of "The Power of Fun" Notes & enter to win a signed copy of his book: https://www.markgraban.com/mistake43 My guest for Episode #43 is Dave Raymond, author of the book The Power of Fun. So what does Dave know about fun? He's had an incredibly fun career. For one, he was a somewhat accidental pioneer as a sports mascot — he was the first person to perform as the Phillie Phanatic, doing so for 16 years, in 48 states and five countries. He started Raymond Entertainment Group 20 years ago, where he has designed and rehabilitated hundreds of character brands for Fortune 500 companies, sports teams, and colleges and universities — Including Victor E. Green, who I’ve seen at Dallas Stars games and Gritty, the new Philadelphia Flyers mascot. In 2005, he founded the Mascot Hall of Fame. Davie is also a motivational speaker (doing a lot of virtual work now). In the episode today, Dave shares his "favorite mistake" story which involved him and the Phanatic not showing up for an event -- and how the Phillies team leadership helped him learn a valuable lesson. We'll also talk about how he became the Phanatic, as a marketing intern with the team, the reception that he got from the fans, and whether the animosity with the late Dodgers' manager Tommy Lasorda was real or not. We also talk about his recent work and why people should be having more fun in the workplace. Can you have a process for creating fun? --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Author of the new book Fearlessly Made You: Surviving and Thriving in a Perfectly Imperfect Life. Show notes: https://www.markgraban.com/mistake42 My guest for Episode #42 is Kristie Tobias, author of the new book Fearlessly Made You: Surviving and Thriving in a Perfectly Imperfect Life. You can learn more about Kristie and the book via the book's website. Kristie Tobias is a Consultant with Huron Consulting Group, Coach, National Speaker and she is now, as of this week, a published author with over 15 years of consulting and leadership experience.. She has consulted over 30 organizations on topics focused on change management and leadership, employee engagement, leadership development, business optimization, and financial improvement. Content warning: Kristie does mention instances of being abused in her past. We do not discuss this in detail, but the subject matter might be alarming to some listeners. In the episode, Kristie shares a story about her favorite mistake, earlier in her consulting career, when she was removed from her role working with healthcare C-suite executives. Kristie reflects and shares that she" wasn't honest with herself about the internal work that needed to be done to improve the client" and she "took for granted" that she needed to grow, learn, and move relationships deeper than the surface. She says she can "now look back and laugh" because she has come a long way. We also talk about her book, what a "perfectly imperfect life" means (from the subtitle of her book) and what it means to be a better version of oneself. Here is an article about Kristie using exercise as a way to overcome PTSD. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Author of The Wheel of Sustainability Episode page with transcript, links, and more -- https://www.markgraban.com/mistake41 My guest for Episode #41 is Adam Lawrence, from his firm Process Improvement Partners. He is the author of the new book The Wheel of Sustainability: Engaging and Empowering Teams to Produce Lasting Results. You can also find a longer interview that I did with Adam about the concepts in the book, from April 2020, before he wrote the book. Adam has over 30 years of experience in process improvement activities, targeted at manufacturing and business processes and he started this company in 2018, based in Lancaster, PA. Today, Adam tells a story about a mistake that he made over 20 years ago, much earlier in his career. He was sent to a factory to do some improvement work and he wasn't getting much engagement or participation from leaders there. Adam made the mistake of questioning the commitment of the business unit leader, let's call him Carl. Adam reflects on this story and shares his lessons learned. “So, over the years, Carl and I developed a pretty good working relationship.” --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

CEO of Hughes Advocacy, Birmingham, Alabama Show notes: ⁠https://www.markgraban.com/mistake40⁠ My guest for Episode #40 is ⁠Krista Hughes⁠, the CEO of her company ⁠Hughes Advocacy⁠, a private patient advocacy firm that helps patients and their families navigate the health care system and get the best medical care possible. She has over 25 years of experience working in the medical industry for Fortune 500 Companies like Cardinal Health.   She has also worked for CareFusion, C.R. Bard, and Karl Storz.  Prior to founding Hughes Advocacy, Krista worked as a medical device representative in Alabama, Mississippi, Louisiana, and the Florida Panhandle. She has worked for the last five years as a “patient advocate” and we have a chance to talk about that today. Krista's “favorite mistake” is related to a time when she was advocating for a patient. We'll hear what she did (or didn't do) and how she's adjusted her approach as a result — to be a more effective advocate. We also talk about our shared passion around what's often called “medical mistakes” — many of these mistakes are very preventable. We'll talk about systemic causes of these mistakes and how the system often falls back on a strategy of “delay, deny, and defend” which we all known gets in the way of learning and progress. We'll also explore this in a future episode with ⁠Dr. David Mayer⁠, the CEO of the ⁠Patient Safety Movement Foundation⁠, so please stay tuned for that. You can listen to or watch the episode below. A transcript also follows lower on this page. Please subscribe, rate, and review via ⁠Apple Podcasts⁠ or ⁠Podchaser⁠! You can now ⁠sign up to get new episodes via email⁠, to make sure you don't miss an episode. This podcast is part of the ⁠Lean Communicators network⁠.

Multi-best-selling author, former University of Toyota instructor, chief strategy at Stratechia Show notes: https://www.markgraban.com/mistake39 My guest for Episode #39 is my friend Matt May, he's a multi-best-selling author and he's Chief Strategist with his firm Stratechia. I've known Matt for a long time as a former University of Toyota educator, a Wharton graduate, and an amazing author. I've interviewed him many times before. I didn't know that he was formerly a theatre and television actor (including a stint on a soap opera — I don't have video clips of that). Today, we talk about a few of his favorite mistakes: Not taking the traditional high-paying job after completing his MBA Leaving New York City for Los Angeles in the pursuit of his acting career Matt and I also talk about mistakes more generally — when are they “happy mistakes?” Were there any acting gigs that were mistakes? How should we think about mistakes, as individuals and as organizations? This podcast is part of the Lean Communicators network -- check it out! --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Founder of Mastertalk, based in Montreal Show notes and more: https://www.markgraban.com/mistake38 My guest for Episode #38 is Brenden Kumarasamy, and he is the founder of MasterTalk, a YouTube channel that he started to help the world master the art of public speaking. Today, we talk about his favorite mistake, when he sent 40,000 emails out to “every professor” in Canada… and that did not go well for Brenden. What does go well for him is public speaking. Brenden shares his expertise about common mistakes that people make in public speaking (hint: it relates to practice) and mistakes that people make on YouTube. You can also find him on Instagram. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

CEO of "Decide to Move," military veteran, coach, author, and podcaster https://www.markgraban.com/mistake37 My guest for Episode #37 of "My Favorite Mistake" is Monica M. Bijoux, the founder and CEO of DECIDE TO MOVE. She has been coaching business owners, entrepreneurs, and individuals for almost 20 years. As a veteran herself, she has been working with veterans as they transition from active duty life to business owners and entrepreneurs for over 10 years. Monica has a Masters of Science Administration with a concentration in Human Resources and a Masters of Social Work. Monica is host of a podcast, also called “Decide to Move”, and she has co-authored three books: Fiercely Speaking; Teach Your Expertise; and Propel. In this episode, Monica talks about learning to follow her intuition and learning to value herself. What are some of the challenges that veterans face when transitioning to civilian life? And, we also talk about her coaching work and how not to be victim. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Founder, President, CEO of GrowthForce. Show notes: https://www.markgraban.com/mistake36 My guest for Episode #36 of "My Favorite Mistake" is Stephen King... no, not that Stephen King... but the Stephen King who is founder, President, CEO of GrowthForce, one of the nation’s largest outsourced bookkeeping, accounting and controller service for companies and non profits that use QuickBooks. He is also the host of the "Path to Profits" podcast. Today, Stephen talks about his favorite mistake of not billing what he was worth and thinking he could "sell your way to profitability." What good is more volume if the margin isn't good? He talks about the valuable lessons he has learned -- how a small pricing change can lead to a huge profitability boost, while still making the customer feel good about it. Stephen also shares how the "most important part of the culture" at GrowthWorks is "learning from mistakes" and being a "learning organization" as a core value. You'll hear how Stephen once had a "best mistake of the month" award and how they now use a Slack channel to share mistakes, even if there's no longer a prize. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Engineer, founder & CEO of the Problem Solving Institute Show notes and more: https://www.markgraban.com/mistake35 Joining me for Episode #35 is Sabrina Moon, founder & CEO of the Problem Solving Institute. She's an engineer and a certified Dare to Lead™ facilitator. Today, we talk about her favorite mistake of using shame as a leadership tool, and we discuss what we were exposed to in our early days at General Motors -- the "command and control" leadership style (as Jamie V. Parker brought up in Episode #8). How did Sabrina learn to become more self aware about her leadership style and the impact it had? What was the transformation process that she went through? Sabrina also shares what she has learned from Brené Brown about leading. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Chiropractor, entrepreneur, consultant, and author https://www.markgraban.com/mistake34 Joining me for Episode #34 is Dr. Kelly Henry, a chiropractor who has owned clinics, but now helps others in his role as "The Customer Experience Doctor." He is also the author of the newly-released book Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits. The book is currently the #1 new release in the Amazon "customer relations" category Enter to win a signed paperback copy of his book! In the episode, Kelly talks about his "favorite mistake," which was an underperforming chiropractic office in Phoenix. The business was "harder than he thought" and he reflects that he should have had coaches to help him. We talk about chiropractic schools don't really teach much about starting or running a practice (a problem that is common across various medical specialties). Kelly was later very successful when he purchased an existing practice with a built-in patient base. He's learned a lot about improving the customer experience and customer retention over time, which he shares in his book. We talk about why the employee experience and the customer experience go "hand in hand," how a small bump in customer retention leads to a big bump in profit, and what healthcare organizations can do beyond surveying patients on their experience. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Billy was our guest on Episode #5 and it's our most-listened-to episode by far (by a factor of 5X). I hosted Billy Taylor on LinkedIn Live today, to do a "watch party" of his episode, followed by some additional conversation and I'm sharing that audio here. See the recording of the watch party and the follow up conversation. Billy's company: http://linkedxl.com/ --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Forrest Tuff, the founder and CEO of One Vision Productions, professional speaker, business coach, author. Show notes: https://www.markgraban.com/mistake33 Joining me for Episode #33 is Forrest Tuff, the founder and CEO of One Vision Productions, an award-winning, multimedia production company. He does so many things... Forrest is a creative person who is also business savvy (he calls himself a “filmpreneur”). He has 180+ movie credits that include documentaries, indie films, and a major motion picture with Twentieth Century Fox. He is the host of the Tuff Talk Show… and he was also a Division I basketball player. Today, we talk about his "favorite mistake" of leaving a regular job (something others thought was a mistake). We talk about his views on the possibility of mistakes in making movies and taking three-point shots. We talk about his coaching through the SCORE program and how he defines servant leadership. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Consultant, founder and managing partner of Parrish Partners... MIT Leaders for Global Operations alum. Show Notes: https://www.markgraban.com/mistake32 Please subscribe, rate, and review via Apple Podcasts or Podchaser! Click here to enter to win a free “My Favorite Mistake” coffee mug! Joining me for Episode #32 is Michele Parrish. She is a consultant and she is founder and managing partner of the firm Parrish Partners. Michele was previously an executive at Intel and one thing we share in common is that we're both graduates of the MIT Leaders for Global Operations Program. In today's episode, Michele tells a story related to advising a CEO who called her in with a very particular problem in mind. Michele learned about the need to push back and to not be shy about disagreeing with the client about what the problem really might be. We'll talk about the importance of “emotional intelligence” (something she teaches about), systems thinking, and the need to slow down to pause and reflect. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Emergency physician and CEO of KaiNexus, a technology company in Austin, TX Show notes https://www.markgraban.com/mistake31 Click here to enter to win a free "My Favorite Mistake" coffee mug! Joining me for Episode #31 is Dr. Greg Jacobson, an emergency medicine physician and the CEO/co-founder of KaiNexus, a technology and software company. In the interest of full disclosure, I will mention that I have worked with KaiNexus, in various capacities, since 2011 and I have an ownership stake in the company. That said, Greg is one of the most interesting people you'll ever meet. Many startup CEOs launch their company at night while working their day job. Greg started KaiNexus during the days while working some nights as an E.R. doc. In today's episode, Greg (always the overachiever) shares FIVE favorite mistakes from his career: Not reading more Not figuring out work/life balance Struggling with the diffusion of CEO attention as the company grows Not being appreciative enough Not doing his own due diligence We'll talk about all of that, the importance of creating a culture of continuous improvement in a company, and much more. I think you'll enjoy the conversation, as I did. Please subscribe, rate, and review via Apple Podcasts or Podchaser! --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Toyota veteran Yoshino and business consultant Anderson... Japanese and American learning together. Show notes: https://www.markgraban.com/mistake30 Enter to win a free "My Favorite Mistake" coffee mug! (through Jan 22) Joining me for Episode #30 is Katie Anderson, the author of the book Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning. We are also joined by Mr. Yoshino, the subject of the book, who joined us from Japan. You can download a sample chapter via Katie's website. I get the very unique opportunity to ask each of them about their “favorite mistake.” Mr. Yoshino tells a story from his early days at Toyota, where he learned the importance of not blaming individuals for systemic problems. He later retired from Toyota after nearly 40 years of work in Japan and the United States. Katie then tells a story, from early in her career, about being a “bull in a china shop” during meetings and getting feedback that caused her to reflect and change. We then talk about lessons from Toyota and their book, including the importance of creating a culture where it's safe for people to speak up about mistakes — either in a factory or in a hospital. Why is it important for leaders to create the conditions for people to be successful? Why should leaders take responsibility when mistakes happen? Why is intentional reflection the key to learning? --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

"The extraordinary word ninja" - author, publisher, book coach... Show notes: https://www.markgraban.com/mistake29 Joining me for Episode #29 is Kim Thompson-Pinder and she calls herself the “the extraordinary word ninja." Kim is Owner/Chief Visionary Officer at RTI Publishing House, and she is the author of five books. Her most recent title, being released soon, is Author to Authority (click for a free preview). Kim is also host of a podcast of the same name. You'll hear Kim talk about that colorful phrase and why she uses it. You'll learn about her favorite mistake of getting overwhelmed with clients -- how she just "fell into" this sort of work and she didn't clearly define who she would want to work with. Is it a mistake to not have a book? Maybe not, but Kim will talk about the value of having a "signature book" that defines you and your business. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Actor, comedian, writer, director... entertainer Mark Teich Show notes: https://www.markgraban.com/mistake28 Joining me for Episode #28 is Mark Teich, an actor, comedian, writer, and director. Mark and I were high school classmates, both graduating from Livonia (MI) Churchill High School in 1991. I played drums in the pit orchestra for at least four musicals that Mark acted, sang, and danced in (he later earned BFA degrees in all three disciplines). We catch up about high school days a bit in the episode, if you'll forgive us. Mark honed his improv skills in Chicago and New York performing and writing in famed troupes such as The Second City and the Upright Citizens Brigade. He also enjoyed a highly successful comedy career culminating in four certified gold CD's, a certified gold DVD, two Comedy Central Presents specials, five worldwide tours… He performed at a sold-out Carnegie Hall with comedy partner Stephen Lynch. He has starred in four Disney cable shows… has been seen on shows like "Monk" and "New Girl," and the movie "Leatherheads." I can’t tell you how many times I’ve been watching, say, a football game on TV… and there’s Mark Teich in a commercial. He’s been in commercials for more than 80 companies including Bacardi, Dell, Subway, Little Caesars, IHOP, Fidelity Investments, and TempurPedic… channeled MC Hammer in a Hallmark commercial that was named “World’s Best Commercial.” He is currently starring as “Uncle Vin” in an online series called The Finchers, Presented by Viewsonic. Today, Mark shares his "favorite mistake" which involves following others instead of charting his own path for his career. We also talk about actors auditioning for jobs and parallels to those of us who are "auditioning" in terms of sales presentations or other competitive settings. I think you'll enjoy the conversation, as I did. This was a lot of fun and I appreciate Mark making the mistake of joining me for a really fun episode to end the year with. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Australian, coach, "bucket listologist" Show notes: https://www.markgraban.com/mistake27 Please subscribe, rate, and review via Apple Podcasts or Podchaser! We also have a new Facebook page for the podcast. Joining me for Episode #27 is Travis (Trav) Bell, coming to us from Victoria, Australia. He's not our first guest from Australia, but he is our first Aussie accent! Trav is a self-appointed "Bucket Listologist" a.k.a. "The Bucket List Guy." He is a coach and a Certified Speaking Professional, and is also Founder & CEO of his coaching firm. Trav previously founded & franchised a chain of personal training studios across Australia and that's one of the things we'll talk about today in the context of his "favorite mistake." "Making business decisions out of ego," is how he describes his favorite mistake. You can find him online via his websites TheBucketListGuy.com and BucketListCoach.com. He also has a new book just out called My Bucket List Blueprint, available through Amazon. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Singer, recording artist, podcast host, radio host, and more... Show notes: https://www.markgraban.com/mistake26 Please subscribe, rate, and review via Apple Podcasts or Podchaser! We also have a new Facebook page for the podcast. Joining me for Episode #26 is Yaya Diamond, a professional singer, recording artist, podcast host and (now) radio host. She's very dynamic and I've enjoyed our conversations very much (she's having me on her podcast as a guest shortly, something we've already recorded). You can tell why she is a professional entertainer and I am not :-) Yaya says that her "favorite mistake" is not trusting her own abilities and talents, which has sometimes held her back, as we'll discuss. Yaya has worked to stop repeating this mistake, using a "5-4-3-2-1" method that she learned that helps her avoid overthinking situations. We talk about making mistakes on stage as a performer (and I share a personal mistake that I made as a member of the Northwestern University Marching Band). I think you'll enjoy the conversation, as I did. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Val = leadership trainer, executive coach, "management muse" Show notes: https://www.markgraban.com/mistake25 Joining me for Episode #25 is Val Ries, a leadership trainer, an executive coach and a "management muse." She's a nurse with an MBA and her firm is called Executive Muse. Val has a book due out in April 2021 called Chief Inspiration Officer, so I'm looking forward to that. You can get the first chapter now through her website. Today, Val shares her "favorite mistake" about her first leadership role, as president of her sorority. Why does she reflect and say, "I didn't know what I was doing"? What did Val learn from this experience and how has it helped her in her career and in her work with others? We talk about this and more. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

From England, former tennis coach, entrepreneur, founder of The Business Clubhouse, and more Show notes ://www.markgraban.com/mistake24 My guest for Episode #24 is Ash Taylor, our first guest from England. He is the Founder of The Business Clubhouse. He is also a speaker and a business coach supporting small business owners. Ash is also the author of the recently-released book titled Hitting the Wall: Winning the game of business by breaking through your own barriers. You can learn more at hittingthewallbook.co.uk. Today, we talk about Ash's “favorite mistake” of working with clients that he was not well suited for, in the context of a business that he owned that provided services and coaches for tennis clubs. How has Ash worked to avoid making the same mistake in new ventures? How successful has he been at that? How does he coach other entrepreneurs around this issue? We also talk about coaching business leaders and how we can make it safe, creating a culture of not being afraid to put your hand up and ask for help, as he aims to create a psychologically-safe environment of peers. Ash and I also chat about planning for what to do WHEN we make a mistake (since we WILL make mistakes). --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

From Dallas, high-performance business coach, actor, and storyteller Show notes: https://www.markgraban.com/mistake23 My guest for Episode #23 is Coach Jimmy Nelson, who has been a high-performance business coach for over a decade. Using his 20+ years of experience as a stage and film performer, Coach Jimmy crafted his own personal story to create a 7-figure business and now dedicates his life to helping professionals craft their own stories to attract and impact the lives of their ideal audiences. As he says, "Tell a story, change the world." You can learn more about his work via his website. He also has a free eBook available now about his morning routine and what you can learn from that. You can also get free story-telling sources via www.storywellcrafted.com. Today, we talk about Coach Jimmy's "favorite mistake" of letting external reasons become excuses. He says we need to "make stages" instead of waiting to be invited onto someone else's stage. We talk about mistakes that people make in story telling. And we discuss this blog post, "Stop blaming others and start taking action." He says you need to "first let it hurt, then take action." He adds, "Failure will always be part of our life, but that’s where we get our lessons from" and that's basically the theme of this entire podcast series. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Consultant, award-winning author, and more Show notes https://www.markgraban.com/mistake22 Joining me for Episode #22 is Karen Martin, President of TKMG, and Founder and President of TKMG Academy. She is the author of many books including The Outstanding Organization and Clarity First. Today, we talk about Karen's "favorite mistake" of leaving a corporate job to go solo. Why was it a mistake to want the VP title so badly? Why did it seem like a mistake (to her or to others) for her to leave? We also have a great conversation about how to create a culture in a company where it's safe to talk about (and learn from) mistakes. I also love this quote and you'll have to listen (or read the transcript) to get the context: "So I think of certainty as being a form of arrogance because we can't actually ever be certain." --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Game designer, entrepreneur, wordsmith, idea machine, and joy pusher Show notes https://www.markgraban.com/mistake21 Joining me for Episode #21 is Eran Thomson, our first guest joining us from Australia. The is the creator of the game "Song Saga," which is now available for your holiday gift-giving needs. He's been the founder of many entrepreneurial ventures, and he describes himself as a "Wordsmith, Idea Machine, Joy Pusher" in addition to being a writer, podcaster, marketer, and speaker. In the episode, Eran talks about his "favorite mistake" of starting businesses for the wrong reasons and/or with the wrong people. He also talks about the mistake of trying to do everything himself and what he's learned from that, as well. We also talk about his game and simulate a round of it between the two of us. Song Saga seems like it would be a lot of with a group and it could be played during a virtual gathering... You can enter to win the game here. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Author, founder and CEO of Seiler Tucker Show notes: https://www.markgraban.com/mistake20 Joining me for Episode #20 is Michelle Seiler Tucker, founder and CEO of the firm Seiler Tucker. Michelle has sold hundreds of businesses to date and currently owns and operates several successful businesses. Michelle is one of three American women to hold the Merger & Acquisition Master Intermediary (M&AMI) certification. Michelle is the author of the book Sell Your Business For More Than It's Worth and her newest book, due out in January 2021, is Exit Rich: The 6 P Method to Sell Your Business for Huge Profit. In our episode, Michelle shares one of her "favorite mistakes" involved in selling a business and we chat about some of the mistakes made (and lessons learned) by business owners who want to sell their business. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Former Deloitte partner, coach, speaker, and trainer Show notes: https://www.markgraban.com/mistake19 Joining me for Episode #19 is Carrie Sechel, a former Deloitte partner who now works as a coach, speaker, and trainer. As Carrie explains: "After years of building my career as a partner at Deloitte, I found my family broken by guilt, shame, resentment, and addiction. My husband, Todd, and I committed to creating our own family model that celebrates the best of each of us. Now, we have a relationship and life that I couldn’t even imagine a few years ago." She has over 20 years of coaching and consulting experience. Carrie is the author of the bestselling book, BASE Jump: Finding Yourself In An Unfulfilling Professional World and she is a co-author of the WarriHER Playbook. In our conversation, Carrie shares a mistake from her time at Deloitte, where what might have been characterized as a "human error" and a "process error" was really, to her, a "management error" that she was responsible for. This situation and the "gap" she identified between "what I am and what I'm pressured to be" led to her departure and her increased focus on female breadwinners and the particular issues that can create in lives, families, and careers. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Management consultant Show notes: http://www.markgraban.com/mistake18 My guest for Episode #18 is Audie Penn, an operational performance consultant at Audie Penn Consulting. In today's episode, Audie tells a story about a job that he got fired from early in his career. Audie got results, but got fired, he thinks, for making people look bad for solving what had been viewed as a long-unsolvable problem. We talk about the importance of relationships and organizational politics and his lessons learned from that episode. He's now become a successful consultant, proof positive that we can build upon mistakes to end up stronger and better off for them. We also talk about what Audie calls "the dignity of work," which I think is a very important concept. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Author, speaker, podcast host, coach, and entrepreneur Show notes: https://www.markgraban.com/mistake17 My guest for Episode #17 is Melanie Parish. She is an author, speaker, podcast host, founder of Experimental Leader Academy, and Master Certified Coach. She is the author of The Experimental Leader book and an expert in problem solving, constraints management, operations, strategic hiring, and brand development, Melanie has consulted and coached organizations ranging from a Fortune 50 company to IT start-ups. In today's episode, Melanie shares her “favorite mistake” about the contracting process with a client. Why was she “naive” about this process? We also discuss what it means to be an “experimental leader” and a “new kind of boss.” How can we cultivate a culture of innovators? What should we do when some experiments seem like “mistakes”? You can get a free promo copy of her book by going to book.experimentalleader.com and using promo code podcast100. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

The usual host of this podcast being interviewed this time... Show notes: https://www.markgraban.com/mistake16 My guest for Episode #16 of "My Favorite Mistake" is Jamie V. Parker... she's the guest host. This gets complicated... she was my guest (as the guest) for Episode #8, where she shared her favorite mistake. Today, she's the guest host and she's interviewing me about a recent mistake that I made, a combination of errors and problems that almost led to me losing four episodes that had been recorded, but not released. I also talk about something that might be a "favorite mistake" from my days working in manufacturing, a mistake that I wrote about in the book Practicing Lean (and Jamie also contributed a chapter to that book. Another thing Jamie and I have in common is podcasting, so please check out her podcast here. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Retired Air Force pilot and Southwest pilot, book author Show notes https://www.markgraban.com/mistake15 My guest for Episode #15 of "My Favorite Mistake" is Rico Racosky, a retired 737 pilot for Southwest Airlines, who previously flew jets in the United States Air Force -- fighter jets ( (F-16 and A-7) and transports (C-141). From his bio: "Rico grew up in a small coal mining town full of self-doubt and lacked a clear direction in life. Along the way to living his dream of becoming a fighter jet and airline pilot, he developed a strategy for clear and effective decision-making that launched his entrepreneurial path, and he’s now determined to share his strategy and impact as many people as possible." In today's episode, Rico shares his "favorite mistake" regarding a choice that he had to make during his Air Force career. We also talk about his "Just 2 Choices" framework that was developed through his time in the cockpit -- he's the author of the book Just 2 Choices... It's Your Life. In the episode, we also talk about his choice to not become an artist (and Mark's similar life choice to not become a musician). We also discuss the importance of good decisions as a pilot and how sometimes we need to prevent mistakes instead of just learning from them after the fact. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Consultant, CEO of VisionOne High Performance Group Show notes: https://www.markgraban.com/mistake14 Joining me for Episode #14 is Michelle Bonahoom, Founder and CEO of VisionOne High Performance Group and founder of the “We are Unstoppable” movement. She is also the author of the book Unstoppable: 7 Simple Steps to Get Unstuck, Make the Big Change, and Unlock Your Potential. Today, we talk about some mistakes that Michelle made related to work/life balance, or the lack thereof. After her husband passed away suddenly, what did Michelle do to better practice what she preached when it came to work/life balance and other things that companies need to do in response to risk or bad events? We talk about that, being a "recovering perfectionist" and more in this episode. Her website: http://visiononeperformance.com/ Her book: https://amzn.to/2HJq823 --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Professional speaker, peak performance coach, entrepreneur Show notes: https://www.markgraban.com/mistake13 Joining me for Episode #13 is Brian Bogert. He is the President/Owner of the Brian Bogert Companies, LLC. Brian is a professional speaker and peak performance coach to executives, entrepreneurs, athletes and others looking to unlock what is inside. As his bio says, he lives his life by the “if and how I can help” principle, which impacts everything he touches. His ability to provide energy and encouragement to those he interacts with inspires them to make their best even better. In this episode, Brian talks about the mistake of “viewing a relationship as a transaction.” He tells a story about some promotional gifts that he had sent out to some potential clients — and a mistake he made in going from an approach that worked to an approach that actually angered some people. He talks about important behaviors, such as being intentional, pausing before reacting, and embracing pain as a way to reduce suffering. Brian also shares lessons learned from the pain of living with and recovering from a childhood accident that detached his left arm… and how he has overcome this to adjust and thrive. Click here to get a free workbook that Brian is giving away — “No Limits.“ --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Nurse practitioner, entrepreneur, CEO of two companies Show notes: https://www.markgraban.com/mistake12 Joining me for Episode #12 is Angel Cellucci, a nurse practitioner and an entrepreneur. She is owner and CEO of two firms related to fighting medical billing fraud and mistakes: Medical Fraud Fighters and Overbrook Consultants, Angel is a Board-Certified Family Nurse Practitioner. She has been a nurse for over 20 years and a Family Nurse Practitioner for almost 10. In the episode, Angel shares her favorite mistake of "chasing shiny objects" as a new entrepreneur -- what she means by that and what she's learned from that. We also talk about her work and passion around medical billing mistakes and what patients can do to protect themselves from that. Is that problem with your bill (and 93% have an error) a mistake or is it intentional? Human error or blatant fraud? She has a free eBook available on her website: "The 5 Things You Can Do To Protect Yourself From Medical Fraud & Abuse." --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Owner and Master Distiller from Garrison Brothers Distillery Show notes: ⁠http://www.markgraban.com/mistake11⁠ We have two special guests from ⁠Garrison Brothers Distillery⁠ joining us for Episode #11. They are ⁠Dan Garrison⁠, founder and CEO of the distillery and ⁠Donnis Todd⁠, their master distiller. I've known Dan and Donnis since I first had the chance to visit their distillery in Hye, TX back in 2013 as part of an MIT alumni group visit. I've visited many times and I've volunteered as a bottler, ⁠as I've blogged about⁠. I love the people, the place, and the product -- their Texas Straight Bourbon Whiskeys, many of which are ⁠award winners⁠. In the episode, Donnis tells a story about a time when he let some whiskey age one year too long... and what he learned from the mistake (and how Dan handled it). Dan talks about a mistake he made with one of their key national retailer relationships and what he learned from that. They both talk about how they've created a culture of "fessin' up" to mistakes when you make them and why that's so important to their company.  

Trainer, health coach, medical technologist Show notes: https://www.markgraban.com/mistake10 oining me for Episode #10 is Jane Wenning, a Certified Medical Technologist, Certified Athletic Trainer, and Health Coach who has been helping women improve their mental and physical health for over 20 years. More from her bio: “During her high school and college years, she was overweight, struggling with eating disorders, had low self-esteem, and experienced brain fog. After having two unhealthy but successful pregnancies, she struggled with postpartum depression and knew she had to make health changes if she wanted to welcome a third child into the world. She spent hundreds of hours studying and researching nutrition, brain health, longevity, sleep, emotional intelligence, interval training, fasting and epigenetics and estrogenics. She now equips business professionals with the tools needed to become leaner, stronger, healthier, and create changes that lasts beyond retirement.” Today, Jane shares her “favorite mistake” about sleep and how she learned to adjust her lifestyle and schedule to allow for proper restorative sleep. How does somebody know if they don't need as much sleep as others versus being truly sleep deprived (and being in denial about it). You can learn more about her at her website 4-PillarsHealth.com. These “four pillars” of wellness are recovery, emotional energy, nutrition, and movement. You can also find her on Instagram. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

CEO and Chief Creative Officer Show notes: http://www.markgraban.com/mistake9 My guest for Episode #9 is Jonathon Hensley, the CEO and Chief Creative Offer at Emerge Interactive, where he works with clients to transform business strategies, user needs and new technologies into valuable products and experiences. He is also author of the upcoming book, Alignment -- and you can register to get a free digital copy here when it launches. In this episode, we talk about lessons he's learned in consulting with clients, in particular how w broad goal doesn't always lead to a clear cohesive vision for exactly where you're going and exactly how you're going to get there. How can we turn "great intentions" into meaningful progress? "[In times like these], you need to be really clear and be diligent and stay the course on your vision. But know that you're going to have to keep adjusting on how you're going to get there and be adaptable and resilient, which everybody is being forced to do right now." Jonathon Hensley --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support