Patients avoid or step aside, cancel just flat out don't schedule because they're not really connected to the plan from an emotional state. People buy with emotion justified with logic. Not understanding this leads to diminished dental treatment acceptance. Eric Vickery, President of Coaching, builds on his prior podcast where he discussed the 95-5 rule to case acceptance. In this podcast, you will learn how to connect emotionally with your patient. You will discover their why, and thereby become the logical choice.HIGHLIGHTS[01:27] Why do you think patients don't move forward with treatment or they often cancel their appointments for necessary treatment? What would be an example of why they were looking to discover?[06:09] How do you connect treatment to someone's emotional desires with dentistry? By finding their "Why".[08:49] How can we navigate the word "sell" in dentistry without it being a bad word?[16:29] So how do you find the patients "Why"?[20:31] How does this help large case acceptance?RESOURCES[PODCAST] Part 1 - The 95/5 Dental Case Acceptance Rule

Dental HR (human resources) can be overwhelming. There are federal and state laws that are changing all the time. Great employees are harder and harder to find and keeping awesome team members can be a challenge. Alan Twigg at Bent Ericksen & Associates joins Dental All-Star’s host, Alex Nottingham to clear the confusion. In this podcast, you will learn what you “have to do” and what “you should do” to gain more confidence with your dental team.HIGHLIGHTS[01:48] HR is such a huge topic; can you give me a bird's eye view?[03:24] What is your definition of a practice culture?[05:43] What's one thing I can do to improve my job postings and attract better candidates? [9:00] As a practice owner, what are some of the dental HR compliance challenges I face?[14:23] I want to make sure I keep my awesome employees, what is the biggest area I can focus on?[18:48] What is the ONE thing you can do tomorrow to improve HR and culture?RESOURCES Bent Ericksen & AssociatesPODCAST: Thriving at Work: How to Engage a Disengaged TeamThe 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People

Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy joins the show to discuss sizzling-up phone skills. Heather has over 24 years' worth of customer service, training, and phone skills experience and designed the All-Star Dental Academy Phone Success course and the GREAT Call® Process. Heather created the GREAT Call® Process by working in a dental practice for so long and having her own system and process. She noticed that the approaches to phone skills were either theoretical or script-based, so she wanted to create something more recipe-like and easier for team members to remember.HIGHLIGHTS[02:38] The GREAT Call® Process: A Five-Step Process for Successful Patient Conversations[04:16] The Benefits of the GREAT Call® Process[05:49] Conversation on "Sharing the Sizzle" in Dental Practice Management[12:18] Maximizing Phone Skills to Stand Out in the Patient Experience[14:13] The Importance of Sharing the Sizzle: How to Train Your Team to Delight Patients[19:41] The Value of Proactive Communication in Dental Practice Phone Calls[21:44] Improving Office Sizzle Points[23:23] Phone Skills and Online Programs for Dental PracticesRESOURCES[WEBINAR] Dental Practice Excellence: 3 Steps to an All-Star Practice[E-BOOK] Loving the Phone – Heather Nottingham

Alex Nottingham, CEO of All-Star Dental Academy, welcomes Sameer Bhasin, VP of Strategic Alliances at Care Credit. Sameer has a decade of frontline business experience, having worked as a practice development manager and sales regional sales manager. He graduated with his MBA, and currently resides in San Antonio, Texas. Sameer explains that he has been with Care Credit for 17 years, and before that worked as an endo rep for almost three years. He notes that, once you get into dentistry, it is hard to get out, and he loves the profession he gets to serve. Sameer talks about how Care Credit puts the patient at the center of focus, and his hope is to bring knowledge from experts in the profession to Care Credit’s reps. Alex notes that Care Credit is still invested in its team and values, even though they are the number one patient financing company, and they are honored to have Sameer join them at their Practice Growth Summit.HIGHLIGHTS[0:00:02] Interview with Sameer Bhasin, VP of Strategic Alliance at Care Credit[0:04:04] Challenges in the Dental Patient Financing[0:06:06] Exploring Solutions to Common Challenges Faced by Private Practices[0:11:35] Utilizing Patient Financing to Grow Your Practice[0:13:49] Utilizing Patient Financing: A Discussion on Metrics and KPIs[0:17:48] Conversation on Increasing Treatment Acceptance Rates[0:19:58] Increase Patient Financing Approval Rates[0:21:50] Maximizing Patient FinancingRESOURCESCare Credit

Dentists often wonder why they don’t get more dental patient referrals. Why are they so haphazard? In this podcast, Larry Guzzardo, All-Star Dental Academy’s head instructor, discusses why patients don’t refer more often, how to encourage the team to get more referrals, how to track referrals, and using incentives to get more dental patient referrals. “I think the number one reason why the team doesn't ask for referrals more often is because there's no role model for them, they don't hear the doctor doing it.”HIGHLIGHTS[01:55] Why patient referrals don’t refer more often[04:26] What keeps the team from encouraging more referrals[08:03] Where team members “miss the boat” when it comes to encouraging referrals[12:13] Incentives for patients and team members[17:30] How to track patient referrals[19:01] Verbiage a team member can say to encourage a dental patient referral[21:27] The one thing you can put into play tomorrow to encourage dental patient referralsRESOURCES

Today on the show, we're pleased to welcome Dr. Todd Snyder, and he'll be discussing the secret ingredients to achieving success in dentistry and generally in life. As a successful dentist, Todd is on a mission to assist other dentists in overcoming obstacles and fears. By teaching them new systems and skills, he hopes to empower them to achieve success. Todd will share his insights on stepping outside your comfort zone and expanding your business and personal life.According to Dr. Todd, a positive mentality is the key to success. Many people have a neutral or reactionary mindset, which doesn't lead to progress. However, it can be challenging to admit to having flaws or fears. By being honest with ourselves and proactively pursuing our goals, we can train our minds to think positively. A negative mindset can keep us stuck in a negative pattern, but by seeing problems as opportunities, we can change our brains’ chemistry and achieve success. Ultimately, success comes down to having a strong mindset and owning our growth journey. Stay tuned for more guidance on your path to success.HIGHLIGHTS[01:04] Common success barriers or problems when it comes to dentists[02:53] What got Todd in the space of improving himself[05:59] Why having the right mentality is important[08:33] Problems facing seasoned dentists and graduates[11:35] Ways and strategies to overcome fears[13:58] Why you need mentors in your growth journey[14:57] One thing as a dentist you can do tomorrow to get out of your comfort zone[16:42] Todd’s motivationRESOURCES

Today on the show, we are delighted to have Shelly VanEpps, and our topic is One Step to Overcoming Approval Addiction. Shelly is currently a treatment coordinator and one of All-Star Dental Academies' Mastery Coaches. By working on the business with her clients, she focuses on how the team can provide the ultimate patient experience - an All-Star patient experience.She has worked in the same dental practice for 22 years and has faced many challenges, such as having enough team members or the wrong team. Still, through it all, she's worked in every position within the practice, from administrative tasks to assisting the doctor's chair side. Her passion is treatment coordinating and connecting with patients. She was inspired by her own coach to become a coach herself and help others feel confident in what they're doing, and this leads to today's topic of the confidence factor. Please stay tuned!HIGHLIGHTS[00:58] Who is Shelly VanEpps?[02:07] What is approval addiction?[04:06] Why many doctors and team members suffer from approval addiction[04:58] Easy ways to overcome approval addiction[05:03] #1: Have a positive self-talk[06:48] #2: A permission statement[08:42] An example of a permission statement[15:32] Difference between embodied to permission statement versus not practicing[19:02] Investing in your employees through coachingRESOURCES

As dental practitioners, we all have a long list of responsibilities on our plate, and sometimes it can be overwhelming. However, delegation can be an excellent way to ease the burden and get more done. So, in this episode, we’ll be talking about how to duplicate yourself and how it can help enhance your dental practice. Let’s get started!HIGHLIGHTS[01:09] Get comfortable with delegation. Duplication is not possible[02:35] #1: Get rid of “the problem of one.”[02:46] #2: Rely on systems[04:42] #3: The enjoyment of delegation[05:05] #4: Be brutally honest with employee feedback[05:25] Applying these tactics to your dental practice[05:41] #1: Don’t mix being a producer and a CEO[06:17] #2: Making the investments in the team without fear[06:36] #3: Accountability and coaching[08:37] The prerequisites to success and delegationRESOURCES

In this episode of Dental All-Stars, host Alex Nottingham sits down with Eric Vickery, President of Coaching at All-Star Dental Academy. Eric is a respected expert in practice management and dental case acceptance and has been delivering keynotes and training events all over North America since 2001. Tune in to gain insight from this veteran of the dental industry!HIGHLIGHTS [01:01] The biggest mistake offices make when it comes to dental case acceptance[04:55] Removing friction in dentistry for dental case acceptance[07:03] What offices need to realize to improve case acceptance[13:07] Focussing on the “90-5-5” rule[15:05] Main reasons patients may object to treatments[17:53] What you can do in your practice tomorrow to improve dental case acceptance[20:04] How to get the patient to move forward with dental case acceptance[24:50] Eric talks about the growth summit and his coaching teamRESOURCES

I’m joined by a true star in the dental industry, Chris Cuadros from Crossroads Tax Advisors. Chris and his team are experts at helping dental professionals succeed, bringing modern accounting solutions and business technology to the table to help create real-time financial success.HIGHLIGHTS [00:16] Introducing Chris Cuadros[01:00] Crossroads background[03:28] Why dentists need a dental-specific CPA[05:47] Necessary tax compliance elements for dentists[10:53] Accounting as the language of business[14:44] Using modern technology to make accounting easy for everyone[16:26] Biggest issues in tax and accounting in dentistry[17:41] The benefits of working with a dental-specific accounting firm[20:47] How coaching and consulting enhance business success[22:03] The one thing you can do today to improve your tax savings[24:30] Where to learn more about Crossroads and ChrisRESOURCESLearn more about Crossroads Tax Advisors

Welcome to Dental All-Stars Podcast. Today’s guests are Eric Hubbard and Andre Santos, the co-founders of Pain-Free Dental Marketing. Eric brings a wealth of strategic marketing experience from his time in the Fortune 300, while Andre has developed a career in marketing built on a software engineering background. The pair have already provided marketing services to hundreds of dental practices across the globe, utilizing the same methods they employ with their large business clients to help dentists grow their practices.Tune in to hear Eric and Andre discuss why you need marketing, differentiating it from advertising and avoiding the ‘pay and pray’ approach. They will also examine the latest trends in digital marketing, such as TikTok, YouTube, and YouTube Shorts, and provide you with one actionable tip for your dental practice that you can implement immediately.HIGHLIGHTS[00:15] Introducing today’s guests[01:58] How do you know that marketing is right for you?[04:06] The two factors that go into the success of marketing[06:55] Investing in a culture development for efficient marketing[08:41] The “Pay and Pray” concept[12:44] Some common problems in marketing and advertising in dentistry[20:38] Current marketing trends and how to utilize them[24:15] The power of YouTube shorts[27:35] Work with people that know what they’re doing[29:48] The All-Star Dental Academy Practice Growth Summit: What Andre and Eric will be speaking about[32:10] One tip to put into play tomorrow for marketing your dental practiceRESOURCESConnect with Eric and Andre: painfreedentalmarketing.com

All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA speaks with Pain Free Dental Marketing’s Eric Hubbard.Welcome to the Dental All-Stars Podcast! Today, we are pleased to welcome Eric Hubbard, the founder of Pain-Free Dental Marketing and a veteran marketing expert who’s worked with Fortune 300 companies such as Procter & Gamble and marketing Silicon Valley’s most influential companies.In this episode, Alex and Eric will discuss the four pillars of culture that have enabled his team to grow to over twenty employees and 120 plus clients and how he and his partner Andre continue to foster this culture. Eric will also discuss the importance of balancing revenue with culture objectives, what to do when a patient doesn’t fit your culture, and how you can make an impact in just one day.Get ready to be inspired to create a culture that inspires and empowers your team.HIGHLIGHTS[00:15] Introducing today’s topic and our guest[04:35] Eric’s culture document and how he got to it[06:20] The 4 pillars of culture   #1: Surprise and delight clients   #2: Care for the team and teamwork   #3: Compassionate capitalism   #4: Strive to be better[10:43] What if a patient doesn’t fit in your culture?[12:33] How to cultivate a culture with your team[16:04] A research on how culture impacts the front desk[18:48] The magic behind live events and culture: Eric’s experiences[23:00] How to balance revenue with culture objectives[27:37] What to do tomorrow to improve office cultureRESOURCESNo Rules Rules: Netflix and the Culture of Reinvention: Hastings, Reed, Meyer, ErinCulture Built My Brand: The Secret to Winning More Customers Through Company Culture: Mark Miller, Ted VaughnRaving Fans: A Revolutionary Approach to Customer Service: Blanchard, Kenneth, Bowles, Sheldon, Adamson, Rick, Borges, Kate, Mollard, John

Our guest is Robyn Reis, director of hiring and VP of Coaching at Allstar Dental Academy, who has experience guiding hundreds of practices in the areas of administration, marketing, HR, hiring, and team culture.Robyn will take us through what it means to Thrive at Work and why it’s important to practice success. We’ll also discuss what steps you can take to start engaging and motivating your team right away. Finally, Robyn will give you one simple thing you can do tomorrow that will make a big difference in the workplace environment. By the end of the podcast, you’ll have a better understanding of how to create a thriving workspace that both you and your team will look forward to every day!HIGHLIGHTS[00:10] Introducing today’s topic and guest[02:19] What does thriving at work mean?[03:46] Why is this important for the dental team?[06:02] Work-life Balance: Make the Most of Your Precious Time[14:32] How the office environment and your coworkers affect your ability to thrive[18:38] Why is investing in your team important?[26:12] What is All-Star Hiring?[30:17] What’s the one thing you can do tomorrow in your workplace to become more engagedRESOURCES

All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA speaks with All-Star’s Head Instructor and Lead Consultant Larry Guzzardo about how to get your patients to stop canceling their appointments.In this episode of Dental All Stars, we welcome Larry Guzzardo, a renowned speaker on practice management. With the nickname “Scheduling Doctor,” Larry is the go-to expert on how to get patients to show up on time and avoid cancellations.We’ll explore the impact of cancellations on your dental practice, why they happen, and, most importantly, how to fix them. Larry will also share some valuable tips on verbiage to use when speaking to patients to decrease cancellations.HIGHLIGHTS[02:14] Effects of cancellations on a dental practice[05:32] Why do cancellations and broken appointments happen?[07:23] How to fix broken appointments and cancellations[09:26] How to fix broken appointments[13:48] Avoiding cancellations right from the first call[18:38] Why you should attend the All-Star Practice Growth SummitRESOURCES

All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA is joined by Ken Hardison, the Millionaire Maker. Alex speaks with Ken about a strategy for meetings that boosts productivity and can lead to doubling your profits.Ken Hardison is known as the “Millionaire Maker” for a reason – having helped lawyers across the country double, triple, or quadruple their law practices and income. Ken is the Founder of PILMMA, Personal Injury Lawyers Marketing and Management Association, dedicated to helping lawyers learn the critical strategies to success. As a trusted advisor, consultant, coach, and Mastermind mentor, Ken has coached lawyers to greater success time and time again.RESOURCES

All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA is joined by investment expert Tae Kim of Financial Tortoise.Alex speaks with Tae about how a “slow and steady” investing strategy keeps your investing easy to manage.Tae Kim is the founder of Financial Tortoise, a YouTube channel focused on getting rich slowly.  Slow and steady is the name of the game and he firmly believes in this mantra.  He creates weekly content about personal finance, investing, and building wealth slowly.Click here to learn more about Tae Kim and Financial TortoiseRESOURCES

All-Star Dental Academy President of Coaching Eric Vickery is joined by Dental HR experts Alan and Adrienne Twigg of Bent Ericksen & Associates.Eric speaks with Alan and Adrienne about effectively leading your team and maintaining a healthy office culture.About Alan and Adrienne Twigg:Adrienne Twigg is co-owner of Bent Ericksen & Associates and an HR compliance consultant. Having both the experience of managing a large dental group practice with 35 team members for 17 years, and working with dentists across the country, Adrienne brings a positive, proven approach to solving everyday employee related challenges and strengthening the team.  She has presented nationally on the topics of practice management, human resources and employment compliance. Alan Twigg is Vice President at Bent Ericksen & Associates. As a strong proponent of symbiotic employer-employee relations, Alan is passionate about education, teamwork, positive work environments and culture, with an emphasis on long-term personnel retention and employment compliance, where his solutions-oriented outlook excels. Prior to joining Bent Ericksen & Associates, Alan had extensive experience in employee relations and personnel management, with both small and medium-size businesses. Alan has guided numerous clients and consultants through the challenging world of HR and Employment Compliance. With Bent Ericksen & Associates, Alan’s expertise extends to client consultations, strategic planning, marketing plan development, operational support, and product development.RESOURCESClick here to learn more about Bent Ericksen & Associates.

All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA is joined by Guided Focusing Coach Sandy Jahmi Burg.Alex speaks with Sandy about the mental/emotional techniques of Guided Focusing and how the practice can lead to a more effective and fulfilling life. Focusing is an experience, a way of using our body/brain that invites trust, resilience, empowerment, and abilities to adjust to our situation/environment.About Sandy Jahmi Burg:Sandy Jahmi Burg is a Certified Focusing Trainer and Coordinator-in-Training for The International Focusing Institute (https://focusing.org/). As a Focusing Trainer, she coaches one-on-one and facilitates groups in learning these inner relationship skills. As a Coordinator-in-Training, she offers a certification program via TIFI for those wanting to guide or teach Focusing skills themselves. Sandy has a bachelor’s degree in Medical Technology, has been a Volunteer Coordinator for a 3300 acre nature park, trained in Permaculture offering Sustainable Landscape Design services and founded a non-profit for wellness called Circle Toward Wholeness. Mother to three young adults, she currently lives with her husband in an intentional community in a small music/art tourist town in the Appalachian Mountains called Floyd, Virginia. Sandy is the author of Smartview Stories, an emotional literacy series of books that model ways families and communities can support each other in feeling safe, practicing these relational skills and finding ways forward in these times of change. The stories use concepts of Focusing and neuroscience to bring to life typical dynamics of our inner world.RESOURCESVisit sandyjahmi.com/ to learn more about Focusing and her courses.Focusing Technique Download. Here is a resource that will demonstrate one technique in Focusing: Acknowledging ITLearn more about Focusing with this informational download

All-Star Dental Academy President of Coaching Eric Vickery is joined by Master Leadership Coach Matt Kluttz.Eric speaks with Matt about developing a strong team and a culture of success.About Matt Kluttz M.A.:Matt has over a decade of experience in Neuropsychology and cognition, blending business acumen and cognitive training together to create self-awareness amongst high-capacity leaders. He holds a B.A in Psychology and an M.A. in Leadership from Simpson University. Matt is a seasoned executive coach informed by a counseling background, and specializes in leadership development and team dynamics across multiple industries and diverse organizational groups. He focuses on educating teams on organizational health and best practices through training, workshops and facilitated group discussions and coaching.About Eric Vickery:Eric Vickery is All-Star’s President of Coaching. He holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.There are two main delivery systems that he utilizes, that of monthly coaching as well as virtual or on-site seminars. Through his coaching, Eric has been able to improve offices with his practice monitoring systems. He is an expert on case acceptance, verbal skills and the DISC personality profile. He has a passion for stopping cancellations, handling patient objections and asking patients for referrals/reviews. Further, he has vast expertise in financial arrangements, third party financing and eliminating dependence on insurance.RESOURCES

All-Star Dental Academy President of Coaching Eric Vickery is joined by Pain Free Dental Marketing Founders Eric Hubbard and Andre Santos.Eric and Andre speak with Eric about common challenges and solutions for dental practice marketing.About Pain Free Dental MarketingOur Digital Marketing Agency For Dentists began with one question from a curious dentist: “What are you working on?” While waiting in a chair for his annual exam, Eric was on his laptop, wrapping up a digital marketing strategy for a Fortune 300 company. A conversation ensued, resulting in the dentist asking Eric another question; “How can I get this for my practice?”Eric, Andre, and their team successfully applied the same methodologies they used for large marketing companies to quickly grow the practice. The dentist was ecstatic and happily referred us to all of his dentist friends. We knew we had something special and began to grow the team in order to make sure all of our clients achieved similar results through a high level of service. Our dental marketing agency was born.About Eric Vickery:Eric Vickery is All-Star’s President of Coaching. He holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.There are two main delivery systems that he utilizes, that of monthly coaching as well as virtual or on-site seminars. Through his coaching, Eric has been able to improve offices with his practice monitoring systems. He is an expert on case acceptance, verbal skills and the DISC personality profile. He has a passion for stopping cancellations, handling patient objections and asking patients for referrals/reviews. Further, he has vast expertise in financial arrangements, third party financing and eliminating dependence on insurance.RESOURCES

All-Star Dental Academy President of Coaching Eric Vickery is joined by Dr. Amir Larijani.Eric and Dr. Larijani look at techniques to improve your success with presenting large or complex cases to patients.About Dr. Amir Larijani:Dr. Larijani has been practicing cosmetic, implant and family dentistry in Orange County for over 23 years. He believes in giving patients a complete range of options to improve their oral health and enhance their smiles. Dr. Larijani believes in treating all of his patients with the highest level of service. His goal is to provide the finest dental care and the best dental experience.Dr. Larijani received his Bachelors in Science from the University of California Irvine in 1995. He graduated from New York University College of Dentistry in 1999. Since then, Dr. Larijani has received extensive training in implant and cosmetic dentistry. Dr. Larijani is experienced and licensed in Oral Conscious Sedation. Dr. Larijani regularly takes continuing education courses and participates in professional seminars. He provides his patients the most advanced therapy and the best that the dental profession has to offer.Dr. Larijani is a member of the Orange County Dental Society, the American Dental Association, the California Dental Association, the Collegium International Oris Implantatorium and he is the Co-founder of the Nobel Biocare Implants for General Practitioners Study Group. He is a member of the American Academy of Clear Aligners and Certified in Digital Smile Design. Dr. Larijani  has been the owner of Santa Margarita Dental Group since 2015 and a co-owner of Dana Point Dental ( Cifarelli and Larijani Esthetic Dentistry) since 2017.Dr. Larijani is happily married and is fluent in Farsi. Some of his hobbies include traveling, philanthropy, collecting music, cooking, painting, poetry, playing percussion instruments, basketball, snorkeling and watching the Lakers overcome adversity. Dr. Larijani loves spending time with his wife Michelle and his kids Jayda Cameron and Sage.RESOURCES

All-Star Dental Academy President of Coaching Eric Vickery is joined by Dr. Rick Simcock.Eric and Dr. Simcock look at strategies for raising the level of excellence in your practice.About Dr. Rick Simcock:Dr. Simcock was raised in Walla Walla, Washington and graduated college from Walla Walla College, Washington in 1993. Following college, he received his DDS degree from Loma Linda University in Southern California in 1997.  Upon graduation, he was accepted for a two-year post-graduate residency in Endodontics at Albert Einstein Medical Center in Philadelphia, PA. Dr. Simcock completed his residency in 1999 and received his certificate in Endodontics. In August of 1999, Dr. Simcock and his family moved to Skagit County to open his practice in Endodontics. In 2016, Dr Simcock opened another practice in Bellingham, WA. In 2020, Rick started an Endodontic coaching program called, Endo2Endo which focuses on clinical efficiency and scheduling to maximize productivity. Dr. Simcock has a wonderful wife, Hannah, and two children, Ethan and Lindsey. They enjoy many activities that are readily available in the Pacific Northwest, including skiing, snowboarding, and wake surfing. Dr. Simcock’s personal interests also include music, mountain biking, running, reading, and traveling.About Eric Vickery:Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.There are two main delivery systems that he utilizes, that of monthly coaching as well as virtual or on-site seminars. Through his coaching, Eric has been able to improve offices with his practice monitoring systems. He is an expert on case acceptance, verbal skills and the DISC personality profile. He has a passion for stopping cancellations, handling patient objections and asking patients for referrals/reviews. Further, he has vast expertise in financial arrangements, third party financing and eliminating dependence on insurance.RESOURCES

All-Star Dental Academy President of Coaching Eric Vickery is joined by Dr. Cody Calderwood.Eric and Dr. Calderwood look at strategies for developing sustainable success.About Dr. Cody Calderwood:Dr. Cody Calderwood received his bachelor’s degree from Brigham Young University and his DDS degree from the University of Maryland school of dentistry. He is a solo practicing general dentist in Park City, Utah. He is a fellow in the Academy of General Dentistry, a fellow in the International Congress of Oral Implantologists, a member of the Pierre Fauchard Academy, and is a former president of the Utah Dental Association. He remains active in organized dentistry and currently serves on the state dental convention scientific committee. In his spare time he loves to enjoy the amazing outdoor recreation in the Park City area with his family. They love to snow ski, hike, mountain bike, boat and wake surf, and go off-roading. With four teenagers in the house they are very busy running their kids around to their different activities like lacrosse and tennis.About Eric Vickery:Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.There are two main delivery systems that he utilizes, that of monthly coaching as well as virtual or on-site seminars. Through his coaching, Eric has been able to improve offices with his practice monitoring systems. He is an expert on case acceptance, verbal skills and the DISC personality profile. He has a passion for stopping cancellations, handling patient objections and asking patients for referrals/reviews. Further, he has vast expertise in financial arrangements, third party financing and eliminating dependence on insurance.RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Jerry Gray.Eric and Dr. Gray look at strategies for practice success.About Dr. Gerald Gray:Dr. Gerald Gray graduated from Univ. of Iowa College of Dentistry in 1996. He then obtained a certificate in Endodontics and a Master’s degree from Saint Louis University in 1998. Dr. Gray Started an Endodontic office from scratch in the Seattle metro area immediately upon graduation and had that office for 5 years. He then bought an existing practice in his hometown of Rochester, MN in 2003, where he continues to practice. Dr. Gray is married to wife Kerry for 33 years and they have three grown children.About Eric Vickery:Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.There are two main delivery systems that he utilizes, that of monthly coaching as well as virtual or on-site seminars. Through his coaching, Eric has been able to improve offices with his practice monitoring systems. He is an expert on case acceptance, verbal skills and the DISC personality profile. He has a passion for stopping cancellations, handling patient objections and asking patients for referrals/reviews. Further, he has vast expertise in financial arrangements, third party financing and eliminating dependence on insurance.RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Gregg Raymond and Karen Raymond.Eric and the Raymonds discuss strategies to move a dental practice to an insurance free business model. The Raymonds share insights into the benefits and challenges of this move.Questions we will discuss:Was there a time you were in network w/insurance or were you always an OON provider?How did you resign?What were the challenges with moving away from insurance?How did it affect the practice being OON?What is the one thing you would want to say to a dentist who was in network right now to shed some light on the opportunity?RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. William Lopez.Eric and Dr. Lopez look at strategies to success with a fee-for-service business model.About Dr. William Lopez:Dr. William Lopez was born in Atlanta. His father is Cuban and his mother was from Georgia. He received his undergraduate degree from the University of Georgia. He earned a Masters in Biology from Georgia State University and completed his Doctorate of Dental Medicine at The Dental College of Georgia. Following dental school, Dr. Lopez completed an Advanced Education in General Dentistry with an emphasis on dental implants and complex comprehensive treatment. Dr. Lopez is a member of the Georgia Dental Association, the American Dental Association and the local Spear Dental Study Club. Dr. Lopez resides in Augusta with his wife, McKenzie and their two daughters and son. In his free time, Dr. Lopez is learning how to play the piano, enjoys hunting, golfing and traveling with his family.RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Ron Rotem.Eric and Dr. Ron look at how a dental practice can operate without reliance on dental insurance.Discussion Questions:Was there a time you participated with insurance?What were you thinking during the years of heavy PPO participation?If you had to do it over again what would you do differently?How does your team handle insurance questions on New Patient phone calls?Were there any time constraints or anything that prevented you from doing it before you decided to go for it?What advice do you have for anyone who seems hamstrung by the world of PPOs?About Dr. Ron Rotem:Dr Ron Rotem earned his DDS degree from New York University College of Dentistry in 1991 so he has been practicing for 30 years. For the last five years he has been in a multi-doctor practice. He has not participated with insurance for the last 25 years. He loves doing sedation and implants.RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Mike Kobliska.Eric and Dr. Mike look at how Dr. Mike moved away from insurance with a peek at revenue and collections over the transition period.Discussion Questions:What was your time like during the years of heavy PPO participation?What did you say to patients about your move away from insurance?What was their response after you made the change?How does your Admin team handle insurance questions on New Patient phone calls?Were there any time constraints or anything else that delayed the move? And now that you have done it, what advice do you have for anyone who seems hamstrung by the world of PPOs?RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Brian Nilges.Eric and Dr. Brian take a close look at his journey from insurance dependence to insurance independence. They talk about what worked, what could have gone better, and where things are today.Questions we will discuss:What were you thinking during the years of heavy PPO participation?Were there time constraints or was there something else that prevented you from making the move away from insurance?Dr. Brian had losses of $1.5 million over 10 years due to insurance write offs. Looking back, what would you have done differently?What advice do you have for other Doctors who seem hamstrung by the world of PPOs and the write-offs each month?Let’s talk numbers. How did your financial situation change?  RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Ted Cole, inventor and Founder of UV Angel., and Dr. Linda Lee, Chief Medical Affairs & Science Officer with UV Angel.Eric and his guests discuss the development of UV Angel and its utility in healthcare for infection and pathogen control.Questions we will discuss:Tell us about UV AngelWhere did the idea come from?How long has it been in usage?What makes it safer than other systems?How much $?  How does it help increase my business?  RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by the Digital Dentist Dr. Lorne Lavine.Technology in the dental practice has the power to streamline systems and improve treatment outcomes and the patient experience. But it has the potential to expose unsuspecting dentists to liabilities they may not consider. Listen to Coach Eric and his guest Dr. Lorne Lavine as they discuss some common issues with technology in the practice.They discussed:Is Ransomware really a threat?What is the usual cost associated with an attack?Threats to IT contractors serving dentistry?Ransomware and HIPAAWhat is Whitelisting?Can I take care of this on my own?What is Threatblock?RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Danielle McKinley of PCIHIPAA. They discuss HIPAA, vulnerabilities, and the benefits of simplifying HIPAA, PCI, and OSHA compliance for their dental practice.They discussed:Compliance changes practices should know aboutWhat’s a risk assessment?What are the most common HIPAA violations?How do practices get hit with penalties?What’s a Business Associate Agreement?What’s one thing a practice can do today to improve their compliance status?What are two common myths about compliance?How do I train someone in HIPAA? How can you turn compliance into savings?What’s the number one thing a practice can do to prepare for an incident?RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Certified Financial Advisor Eric Miller, co-founder and Chief Financial Advisor of Econologic Financial Advisors. They discuss how dentists can become more financially successful.They discussed:How to Treat Your Practice Like an InvestmentHow to Create Wealth Outside of the PracticeCompensating YourselfHow to Maximize the Value of Your PracticePlanning for Exiting the PracticeRESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Michael Goldberg and they discuss the challenges you’ll face when considering a move to operating on a fee-for-service basis.They discussed:What would you say are the biggest systemic issues that most dentists face?What should non-insurance-dependent practices focus on first?What was your “Why”?What would you say we have to do to adapt to the new reality post-covid?What is NP value?What is the first step in moving out of the insurance game?ADA says sleep disorder is big. How can you take advantage?RESOURCES

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by long-time All-Star client Dr. Troy Walton and they discuss the benefits and challenges with offering airway-driven dentistry.They discussed:What is airway-driven dentistry?The impact a poor or compromised airway has on patientsHow airway-driven dentistry relates to general dentistry, periodontics, orthodontics, endodontics, and oral surgeryImplementation in the practiceBilling challengesFinancial implicationsHow to promote the approach in practicesRESOURCES

All-Star Dental Academy Co-Founder and VP of Training Heather Nottingham is joined by Cynthia Goerig, CEO of Legacy Life Consulting.Heather and Cynthia talked about Legacy Life Consulting’s “Accepting Affluence” course on mindset and money. The course will help you break free of old models that keep you from making more money – shifting your beliefs from earning and proving yourself to a state of allowing and accepting. What if we all have the birthright to be affluent, and it is what the universe wants for us? We kink up the hose of receiving abundance with our past patterns and pain regarding money, keeping us from receiving more.RESOURCESVisit https://www.legacylifeconsulting.com/accepting-affluence-course/ to learn more about the course and to take advantage of Cynthia’s special offer.

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by the Digital Dentist Dr. Lorne Lavine. Technology in the dental practice has the power to streamline systems and improve treatment outcomes and the patient experience. But it has the potential to expose unsuspecting dentists to liabilities they may not consider. Listen to Coach Eric […]The post Essential Technology Needed in Your Practice appeared first on All-Star Dental Academy.

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by attorney David Ehrlich. A dental practice and dentists have exposure to a variety of legal issues. Attorney David Ehrlich joins Coach Eric for a discussion on what issues dentists must consider and mitigate. They discussed: Employment and Independent Contractor Agreements Wrongful dismissal Potential claims […]The post Legal Issues in Dentistry appeared first on All-Star Dental Academy.

All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA is joined by Piero Falci, a mindfulness and mindful living instructor. They discuss the role that mindfulness has in everyday life, and the profound impact it can have on stress and happiness. About Piero Falci: Piero Falci teaches Mindfulness Meditation and Mindful Living and the […]The post Mindfulness and Happiness appeared first on All-Star Dental Academy.

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by guest Colin Carr of Carr Real Estate. One of the biggest investments an independent dentist will make in their business is the physical space required for a practice. Colin Carr is a seasoned commercial real estate agent and speaks with All-Star Mastery Coach Eric […]The post Commercial Real Estate Success appeared first on All-Star Dental Academy.

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by guest Dr. Ted Morgan. Eric and Dr. Morgan talked about dental membership plans. Dr. Morgan was an early adopter of this concept and has used it successfully to grow his fee-for-service practice. After implementing his plan, he realized that memberships aren’t just a way to […]The post Dental Practice Membership Plans appeared first on All-Star Dental Academy.

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by guest Dr. Barry Polansky. They discussed Dr. Polansky’s various books and how to streamline dental practice systems, and how efficiency is a powerful determining factor for successful practices. About Dr. Barry Polansky: Dr. Barry graduated from Univ of Penn School of Dental Medicine in […]The post Soft Skills and Systems – Efficiency in the Dental Practice appeared first on All-Star Dental Academy.

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by guest Dr. Ace Goerig, author of many guides on financial planning. They discuss how dentists and their teams can quickly become debt free and eventually financially free. Topics included: The three steps to create wealth The new paradigm of investing Cautions about retirement plans […]The post Creating Wealth Quickly and Safely appeared first on All-Star Dental Academy.

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by guest Adrienne Twigg of Bent Ericksen & Associates. They discuss the role that a solid HR foundation plays in a successful dental practice. Topics included: Why having a solid HR foundation in the dental practice important The biggest threat in dental practices today How […]The post Building A Solid HR Foundation appeared first on All-Star Dental Academy.

Robyn Reis, VP of Coaching at All-Star Dental Academy, joins Lead Mastery Coach Eric Vickery for a discussion on the legal issues surrounding new hires, and more general conversation around a happy and engaged team. About Robyn Reis: Robyn is VP of Coaching for All-Star Dental Academy and oversees our Hiring Division. She is also a […]The post Onboarding New Hires – Legal Issues appeared first on All-Star Dental Academy.

Larry Guzzardo, Head Instructor at All-Star Dental Academy, joins Lead Mastery Coach Eric Vickery for a discussion on the steps for hiring a new employee. Hiring has been top of mind for dentists lately, and Eric and Larry take a close look at the process. In the podcast, Eric and Larry discussed: Where to start […]The post Hiring The Right Team Member appeared first on All-Star Dental Academy.

Most businesses, especially small and medium enterprises (including private dental practices) are still feeling the effects of the Coronavirus and necessary restrictions on day-to-day life. Put simply, it’ll be a fairly long road to normalcy. In such circumstances, most businesses focus on survival and reduce funding to anything that seems non-essential. Marketing and employee training […]The post The Importance Of Training Your Staff – RIGHT NOW appeared first on All-Star Dental Academy.

Dr. Emily Letran shares her strategies for staying productive while managing stress with All-Star Dental Academy Lead Mastery Coach Eric Vickery. We have been discussing stress lately on the Dental All-Stars Podcast and we really wanted to pick Dr. Letran’s brain on the subject. Dentists are not only wondering for themselves but for their teams: […]The post Staying Productive while Managing Stress appeared first on All-Star Dental Academy.