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Business
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All-Star Dental Academy
Dental All-Stars - Dentistry Business Podcast is for dentists looking to improve their profitability and mindset. Topics include management, leadership, marketing, scheduling, phone skills, hiring & hr, to name just a few. Enjoy easy-to-digest, high-quality audio interviews with Dentistry's Top Experts, including Larry Guzzardo, Eric Vickery, Robyn Reis, Alex & Heather Nottingham, and more! Access free videos and business training guides at allstardentalacademy.com. 
Total 340 episodes
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Rescript Your Self Talk

Rescript Your Self Talk

Rescript your self-talk, take control of your inner dialogue. Share this with your team to help boost confidence and attitude for a positive shift.Resources:All-Star Live Dental Training EventsDental CoachingDental Practice Growth Webinar 
02:5904/09/2023
The Power of Habit Stacking 🧱

The Power of Habit Stacking 🧱

Habit stacking, introduced by James Clear, combines existing routines with new habits for effortless integration. It boosts efficiency, consistency, and personal growth.
05:5501/09/2023
Dental Marketing During a Recession

Dental Marketing During a Recession

Dental All-Stars podcast discusses dental marketing in recession: adapting to labor market shifts, revenue cycles, and patient conversion challenges.Resources: Gary Bird’s Website/PodcastDental Practice Growth Webinar
30:1330/08/2023
6 Steps to Boost Physical Energy 💪

6 Steps to Boost Physical Energy 💪

Optimize physical energy for peak performance & well-being. Prioritize rest, nutrition, exercise, stress management, environment, & micro-breaks. "The Power of Full Engagement" by Loehr & Schwartz.
06:1025/08/2023
Business Growth Formula

Business Growth Formula

Dental All-Stars: Jay Shorr & Alex Nottingham discuss the Business Growth Formula – emphasizing training, service, and patient experience. Resources:  Shorr Solutions Dental Practice Growth Webinar
41:0023/08/2023
How To Be an Entrepreneur 🧑‍💼

How To Be an Entrepreneur 🧑‍💼

"The E-Myth Revisited" by Michael E. Gerber teaches how to be an entrepreneur leading to success, improved mindset, systems, and customer experience.
06:1418/08/2023
Origin Story ~ Dental Practice Heros

Origin Story ~ Dental Practice Heros

Dr. Paul Etchison and Alex Nottingham discuss origin stories in dentistry success through teamwork, mindset, empowering team, and embracing challenges.Resources: Dental Practice Heroes PodcastDr. Etchison's WebsiteDental Practice Excellence Webinar
31:0416/08/2023
Goal Setting

Goal Setting

Eric Vickery on Goal Setting: Set specific goals, create a plan, set deadlines, and share daily progress.Resources:All-Star Live Dental Training EventsDental CoachingDental Practice Growth Webinar  
03:2314/08/2023
Doer vs Dabbler 🤜

Doer vs Dabbler 🤜

Discover the power of the doer mindset versus dabbling in pursuits. Embrace perseverance, resilience, and commitment to achieve long-term success.
04:2311/08/2023
Human Microbiome – What Every Dental Pro Needs to Know

Human Microbiome – What Every Dental Pro Needs to Know

Dr. Uche Odiatu is interviewed on Dental All-Stars, to explore dentistry's role in gut health, microbiome's evolution, and inflammation control.Resources: Dr. Uche’s WebsiteDr. Uche’s InstagramDental Practice Excellence Webinar
30:2909/08/2023
Champion Mindset

Champion Mindset

Eric Vickery, President of Coaching at All-Star Dental Academy discusses: What is your most powerful tool? Your Mindset!Resources:All-Star Live Dental Training EventsDental CoachingDental Practice Growth Webinar 
04:0007/08/2023
4 Steps of Time Management ⌛

4 Steps of Time Management ⌛

Discover the 4D's of time management for personal and professional success: Delete, Delegate, Defer, and Do. Learn how to prioritize effectively and accomplish more with less stress. Master your time and achieve your goals.
05:1404/08/2023
Computer System Patch Management

Computer System Patch Management

Dr. Lorne Levine, The Digital Dentist, on Patch Management - Cybersecurity, data safety, and HIPAA compliance in dentistry.Resources:Request a Security AuditSecurity Predictor ChecklistDental Practice Growth Webinar 
20:3902/08/2023
What's Your Why?

What's Your Why?

Eric Vickery, All-Star's President of Coaching, gives us something to consider: What's your Why?  What is your purpose?  Let's look to be inspired not just motivated.
02:5830/07/2023
Teeing Up a Hygiene Temp for Success

Teeing Up a Hygiene Temp for Success

Rachel Wall, CEO of Inspired Hygiene, shares tips for guest hygienists' success, elevating patient care and team experience.Resources:All-Star’s Hiring ServiceDental Practice Growth WebinarInspired Hygiene Guest Hygienist GuideInspired Hygiene Standard of Care Guide
25:1727/07/2023
Increase Your Happiness Set Point 😀

Increase Your Happiness Set Point 😀

Explore the concept of your happiness set point. It's influenced by genetics and circumstances, but you have the power to shape it. Cultivate joy from within through gratitude, kindness, and self-reflection. Rewire your brain and embark on a journey of self-discovery. Choose happiness!
04:4925/07/2023
Creating a Dental Job Post

Creating a Dental Job Post

Discover four principles for crafting dental job postings, with Robyn Reis. Be concise, professional, highlight benefits, and define success. Resources:All-Star’s Hiring ServiceAll-Star's Podcast - Dental Job DescriptionDental Practice Growth Webinar
16:0220/07/2023
3 Steps to a Rich Life & Wealth 💵

3 Steps to a Rich Life & Wealth 💵

Learn the 3 steps to a rich life from the principles of Ramit Sethi. His money philosophy: automate finances, earn more, and diversify investments. Build wealth and security for a rich life.
05:4219/07/2023
Engaging Patients on the Telephone

Engaging Patients on the Telephone

Engage patients on the telephone with the GREAT Call® Process. Learn techniques for effective communication and building rapport. Be an All Star!Resources:Dental Practice Excellence WebinarDental CoachingDental Practice Growth Webinar
27:3212/07/2023
The 6 Human Needs

The 6 Human Needs

Tony Robbins created a framework called the 6 Human Needs. Discover these 6 human needs and how to put them into action!
06:1811/07/2023
Leadership Training

Leadership Training

Eric Vickery and Alex Nottingham share that leadership training for dentists is crucial. Dentists often neglect leadership as they focus on clinical work. Learn how to lead your team effectively through self-awareness, strengths, and emotional intelligence.Resources:All-Star Live Dental Training EventsAll-Star Leadership IntensiveDental CoachingDental Practice Growth Webinar
19:2506/07/2023
DISC Training – Personality Types

DISC Training – Personality Types

Eric Vickery, President of Coaching, is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the DISC profile and its significance in effective communication with dental patients. DISC is a simple yet powerful tool that helps customize communication based on individual personality types. By understanding how people prefer to receive information, dental professionals can enhance their communication skills and improve patient experience. The episode delves into the four behavioral styles represented by the DISC profile: D (dominant), I (influencing), S (steadiness), and C (conscientiousness). Each style has distinct preferences and fears, and tailoring communication accordingly can lead to better patient rapport and increased case acceptance. The episode emphasizes the importance of self-awareness, understanding others, and adapting communication styles to create a comfortable and effective dental environment.Resources:Dental CoachingDental Practice Growth WebinarDISC Personality Test
22:1829/06/2023
Dental Backup Tips

Dental Backup Tips

Dr. Lorne Lavine, the Digital Dentist and cyber security expert is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the importance of backups in dental offices. Dr. Levine shares a true story of an office that experienced a flood, resulting in the loss of all their computer systems and patient records. Surprisingly, their backups were stored locally and not online or offsite. The conversation highlights the risks of inadequate backup systems, including ransomware attacks and data loss. Dr. Levine emphasizes the need for proper backup strategies, following HIPAA regulations, and conducting regular tests to ensure data restoration is possible. The episode concludes with a recommendation for dental offices to work with IT experts or managed service providers to handle backups effectively, combining local and online systems for enhanced protection.Resources:Request a Security AuditSecurity Predictor ChecklistDental Practice Growth Webinar 
25:4627/06/2023
10 Elements of a Dental Job Description

10 Elements of a Dental Job Description

Robyn Reis, the Director of Hiring at All-Star Dental Academy, is interviewed by Alex Nottingham, JD, MBA about the 10 elements of a dental job description, in this episode of Dental All-Stars. Robyn emphasizes the importance of having a clear and current job description that outlines the expectations and responsibilities of each role in the dental practice. She discusses the key elements of a job description, including the title, employee status, reporting structure, essential duties, qualifications, knowledge, skills and abilities, licenses and certifications, physical and environmental requirements, and the inclusion of a phrase allowing for additional duties to be assigned. Robyn highlights common mistakes in job descriptions and provides practical steps for improving them, such as involving the team in creating essential job duty lists and seeking their input for potential new positions.RESOURCESAll-Star’s Hiring ServiceDental Practice Growth Webinar 
22:1422/06/2023
Top 3 Reasons Dental Marketing Fails

Top 3 Reasons Dental Marketing Fails

Patrick Chavoustie, marketing expert and owner of Omni Premier Marketing firm, is interviewed by Alex Nottingham, JD, MBA, in this episode of Dental All-Stars, to discuss the top three reasons why dental marketing fails. Patrick shares insights from his experience in helping dental practices grow. They discuss the importance of marketing and advertising as separate entities, with marketing encompassing everything that potential patients see in a practice. Patrick emphasizes that the number one reason advertising fails is because practices are often ill-prepared to handle inquiries and convert them into appointments. He stresses the significance of following up with potential patients. The second reason highlighted is the failure to answer phone calls promptly, as this can result in missed opportunities and patients seeking alternatives. Alex emphasizes the importance of investing in well-trained personnel to handle phone calls and create an exceptional patient experience.RESOURCES:The Dental Brief PodcastOMNI Premier Marketing Dental All-Stars Podcast: Supercharge Dental Patient ReferralsDental Practice Growth Webinar
27:3020/06/2023
Coaching Playbook: Excuses

Coaching Playbook: Excuses

Eric Vickery, President of Coaching, is interviewed by host Alex Nottingham, JD, MBA on Dental All-Stars to discuss the excuses some dentists make for not investing in training and improving their dental practices. They emphasize the importance of investing in the team at their current level and training them to the highest potential. They highlight the need for continuous growth and dispelling the notion of maintaining status quo, explaining that without growth, practices are actually losing money. This episode concludes by urging dentists to recognize their limitations, seek coaching and support, and overcome perfectionism and fear to drive progress in their practices.RESOURCES: Dental CoachingDental Practice Growth WebinarALL-STAR HIRING SERVICE 
21:1115/06/2023
My Hero’s Journey

My Hero’s Journey

Piero Fauci, an author and educator who teaches mindfulness meditation and mindful living is interviewed by host Alex Nottingham, JD, MBA in this episode of Dental All-Stars. They delve into the concept of the hero's journey, inspired by Joseph Campbell's work. Piero explains that the hero's journey is a template found in various cultures and stories, where the hero hears a call to adventure, initially refuses it, but eventually embarks on the adventure. Through challenges, mentors, and self-discovery, the hero undergoes transformation and returns with wisdom and gifts to share. Piero highlights the importance of mindfulness in navigating one's own hero's journey and suggests reflective questions such as "Who am I?" and "What gifts do I bring to share with others?" to enhance personal growth and fulfillment.RESOURCES: Dental All-Star's - Star Wars series podcast Part IDental All-Star's - Star Wars series podcast Part IIThe Secret Life of Walter MittyLearn more about Piero FalciDental Practice Growth Webinar
21:2413/06/2023
Have Your Business Serve Your Life

Have Your Business Serve Your Life

Dr. Todd Snyder is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the importance of having your business serve your life. They explore the concept that your business should be a means to enjoy life and create the world you want to live in. They emphasize the power of taking ownership, changing your perception, and embracing challenges as opportunities for growth. The hosts encourage dentists to be visionary entrepreneurs and surround themselves with coaches and like-minded individuals who can help them elevate their game. By aligning their mindset and goals, dentists can build successful businesses that bring fulfillment and allow them to live life on their own terms. RESOURCES: To learn more about reducing reliance on dental insurance, click here.Dental Practice Growth WebinarDelusional: Winning the Weekly War of Dentistry
20:0508/06/2023
The Cost of Taking Dental Insurance

The Cost of Taking Dental Insurance

Larry Guzzardo, head instructor and lead consultant at All-Star Dental Academy, is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the costs of taking dental insurance. Larry shares a brief history of dental insurance, highlighting how the benefit maximums have not kept pace with inflation. He suggests that the intentions behind dental insurance were initially good, but money eventually became a driving factor for insurance companies. The impact of dental insurance on dentistry has been significant, with increased paperwork and complexity for both dentists and patients. Larry explains the financial costs for dentists participating in insurance, as the reimbursements often don't cover their operating costs, leading to write-offs and a decline in profitability. He emphasizes that dentists can thrive without dental insurance by charging their full fees and not giving away a significant portion of their earnings. The episode concludes by highlighting the benefits of working with a coach, like Larry or Eric Vickery, to navigate the process of getting off dental insurance successfully. To learn more, listeners are encouraged to watch the Insurance Freedom webinar at allstardentalacademy.com/freedom. RESOURCES: To learn more about reducing reliance on dental insurance, click here.
22:1206/06/2023
Dental Mystery Calls Dilemma

Dental Mystery Calls Dilemma

Heather Nottingham, co-founder and VP of training at All-Star Dental Academy, is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the topic of mystery calls in dentistry. Heather explains that mystery calls are an old school tactic where companies record phone conversations to catch employees doing things wrong. While the intention may have been to improve training, it often ends up embarrassing and demoralizing the team members. Mystery calls can be easily spotted and team members may become resistant, arguing that the calls are not representative of real patient interactions. This podcast explores the difference between sales training and service training, advocating for a patient-centered approach that focuses on building rapport and trust. Instead of mystery calls, the hosts suggest alternatives such as recording real calls with proper consent or using tracking numbers to assess marketing performance and quality assurance. RESOURCES:Dental Practice Growth Webinar 
24:4401/06/2023
The Age of AI and How to Protect Yourself

The Age of AI and How to Protect Yourself

Dr. Lorne Lavine, the Digital Dentist and cyber security expert is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars. They delve into the topic of artificial intelligence (AI) and its implications in dentistry. Dr. Lavine explains that while AI has been present in dentistry for some time, it is now being used in non-clinical areas as well. They discuss the benefits of AI, such as improved diagnosis, decision-making, and treatment planning. However, they also highlight the potential issues with AI, including the possibility of misdiagnosis and concerns about data security and access to AI technology. Overall, the conversation sheds light on the advancements and challenges associated with AI in dentistry.RESOURCES:Request a Security AuditSecurity Predictor Checklist
24:3230/05/2023
Dental Case Presentation Formula

Dental Case Presentation Formula

In this episode of Dental All-Stars, host Alex Nottingham welcomes guest Eric Vickery to discuss the case presentation formula. They emphasize the importance of understanding the reasons behind patients' decisions and the need to avoid pressure sales tactics. The formula includes three steps: highlighting why the dental issue is important to the patient, expressing concern about the condition observed, and discussing the consequences of not addressing the problem. By testing the patient's buy-in and addressing their concerns, dental professionals can create a sense of urgency and value before discussing treatment options. The goal is to ensure that patients believe they have a problem and are interested in a solution. The episode emphasizes the importance of integrity and ethical sales practices in dentistry.RESOURCES:The 95/5 Dental Case Acceptance RuleDiscover the Patient’s WHY in Dental Treatment AcceptanceDental Coaching
28:0724/05/2023
Dental Recruitment vs Dental Hiring

Dental Recruitment vs Dental Hiring

Robyn Reis is the Director of Hiring at All-Star Dental Academy and a Certified HR Consultant with Bent Erickson and Associates. The topic of discussion is recruitment versus hiring in the dental field. According to Reis, recruitment is a more strategic process that involves looking ahead and planning for future positions. Dental hiring, on the other hand, is reactive and involves quickly filling gaps that have been left by leaving staff. HIGHLIGHTS[00:13]  Dental Recruitment vs. Dental Hiring [02:55]  Recruiting and Hiring Strategies for Dental Practices[05:15]  Recruiting for People Capital: Identifying and Supporting a Cause[07:12]  Recruiting for a Cause: A Conversation with Shelley Van Epps[09:39]  Poaching Employees in Dentistry[11:32]  Recruiting and Hiring Strategies for Dentists[16:46]  Taking Shortcuts and Hiring a Dentist[18:40]  Learning from Mistakes and Modeling Successful Recruiting Strategies[20:34]  All-Star Dental Academy: Hiring and Recruitment Services[24:29]  Recruiting and Retaining Team Members[25:57]  Advice on Delegating Job Responsibilities and Keeping a Positive MindsetRESOURCES Learn more about All-Star's Hiring Service
28:1417/05/2023
AACD’s State of the Dental Industry

AACD’s State of the Dental Industry

Mike DiFrisco, the American Academy of Cosmetic Dentistry's Chief Marketing Officer, talks about the AACD's recent survey of the industry and the results. The AACD have been conducting surveys on the industry for 20 years, and their last survey was conducted in late 2022. The survey was sent out to both AACD members and nonmember dentists to get a better understanding of what has changed in the industry and what has stayed the same. Mike is excited to see the results of the survey, as it will provide valuable insight into the cosmetic dentistry industryHIGHLIGHTS[00:12]  The State of the Cosmetic Dental Industry[02:41]  Analysis of AACD Member Survey Results for 2022[04:41]  Survey Results of AACD Members[09:12]  Increasing CAD/CAM System Usage in Dental Practices[10:46]  The Future of Cosmetic Dentistry[13:29]  Discussion on Disruptors to the Cosmetic Dentistry Economy[15:58]  Appropriate Spend for Marketing of Practice Revenue RESOURCESAmerican Academy of Cosmetic DentistryAll-Star's Hiring Service
20:2711/05/2023
Is a Dental Consultant Worth It?

Is a Dental Consultant Worth It?

Larry Guzzardo joined Alex Nottingham for this podcast, where they discuss the question Is a dental consultant worth it. Larry explained how dental consulting involves working with someone who is qualified and experienced in the area they are consulting in. The consultant will think strategically and help the dentist decide what kind of practice they want to have. The consultant can also help with marketing strategies, technology guidance, staff training and other administrative tasks. Finally, the consultant can provide long-term advice and help the dentist make decisions that will benefit their practice in the long-term. HIGHLIGHTS[00:12]  The Value of Dental Consulting[01:57]  Setting Up a Successful Practice[03:30]  Achieving Profitability and Lifestyle Goals[09:23]  Increasing Productivity and Profitability[11:10]  The Benefits of Working with an Independent Consultant[12:30] The Benefits of Customized Consulting Services[14:12] The Benefits of ConsultingRESOURCES Learn more about All-Star Coaching and Consulting 
17:4110/05/2023
The Last Lecture

The Last Lecture

Alex Nottingham JD MBA shares the story of Randy Pausch, a beloved professor at Carnegie Mellon University who was diagnosed with pancreatic cancer and given only a few months to live. Despite the enormous difficulty of his situation, he faced his prognosis with courage and optimism. This story was shared with millions under the name 'The Last Lecture' and encourages people to take the time to appreciate the gifts they have. This story can help us to reinforce the path we are on or make adjustments to realign ourselves with our purpose.  RESOURCESRandy Pausch's Last Lecture bookFull Video of Randy Puasch's [Youtube]
05:1609/05/2023
Dental Jedi Master Part 2

Dental Jedi Master Part 2

This podcast discusses how to become a dental Jedi Master in your practice. It begins with a discussion by Alex Nottingham JD MBA on the forces that are facing dentists in their practice, which was the topic of the prior podcast. Alex then outlines the five steps to success in order to become a dental Jedi Master. Alex stresses that everyone in the practice, including the admin team, hygienists, assistants, and doctors, must contribute in order to reach success. He then goes into detail about the steps.Watch Part 1! HIGHLIGHTS[00:00] Conversation on Becoming a Dental Jedi Master[02:08] Developing a Burning Desire: A Reflection on Luke Skywalker's Courage in Star Wars [04:05] "The Power of Desire and Mechanism: Achieving Business Growth Through Incremental Improvement" [07:38] Heading: Strategies for Improving Phone and Scheduling Efficiency in Dental Practices [09:10] "The Benefits of Training and Staying the Course" [11:14] Discussion on Developing Enthusiasm and Belief for Success [13:38] Conquering Fear and Achieving Success: Strategies for Overcoming Fear of Failure and Fear of Success [15:04] Heading: Overcoming Fear and Self-Sabotage with the Jedi Mind TrickRESOURCESFree Training Webinar: Dental Practice Excellence - 3 Steps to an All-Star Practice
18:2805/05/2023
Dental Force Awakens Part 1

Dental Force Awakens Part 1

In this episode of Dental All Stars, host Alex Nottingham introduces the concept of The Dental Force Awakens. This is a two-part presentation that looks at the dark forces affecting dental practices, and how to overcome them. The concept is based on the Star Wars movie series, which explores the forces of good versus evil and the hero's journey. Part one looks at the dark forces, while part two focuses on becoming a dental Jedi master and the five steps to accomplish this. Nottingham encourages viewers to engage with the podcast and hopes they will find it interesting and inspiring.Watch Part 2!HIGHLIGHTS [00:00] "The Dental Force Awakens: Overcoming Dark Forces and Becoming a Dental Jedi Master" [02:03] Exploring the Difference Between External and Internal Forces in Professional Practice [05:31] Analysis of Dark Forces Impacting the Dental Industry [09:54] The Advantages of Private Dentistry vs. Corporate Dentistry [12:00] Exploring the Challenges of Dental Marketing in the 21st CenturyRESOURCESFree Training Webinar: Dental Practice Excellence - 3 Steps to an All-Star Practice
14:1604/05/2023
Winning the War on Dental Insurance

Winning the War on Dental Insurance

Dr. Todd Snyder and Alex Nottingham JD MBA discuss the challenges of working with dental insurance companies. Dr. Snyder described his experience of having his hands tied due to the limited reimbursements the insurance companies offered for his services. He decided to open a practice that did not take insurance, allowing him to provide a higher quality of service without being restricted by reimbursement rates. Alex then shared his experience from his father's dental office and how he eventually capitulated to taking insurance in order to make ends meet. They both agreed that there are dentists out there who have chosen to forgo insurance and make a living without compromising the quality of their work. HIGHLIGHTS[01:19] Winning the War on Dental Insurance[01:45] Insurance Reimbursement and Cosmetic Dentistry[03:53] Dentistry Insurance Plans[06:17] Choosing Patients and Marketing Strategies[07:32] Out-of-Network Insurance Benefits[09:21] Breaking Free from the Status Quo[10:31] Overcoming Fear and Taking Action[11:53] Exposure Therapy and Dropping Insurance for Dentists[14:03] Investing, Insurance, and Patient EducationRESOURCES[WEBINAR] Free Yourself from Dental Insurance Dependence:
18:4602/05/2023
5 Steps to All-Star Dental Hiring

5 Steps to All-Star Dental Hiring

Robyn Reis and Alex Nottingham discussed the importance of having a clear vision when it comes to hiring team members and creating job descriptions. They highlighted the importance of understanding the characteristics and key skills of the person who sits in the role, as well as their responsibilities and education requirements. They also discussed the importance of using the job description as a recipe for success, not only for existing team members, but for future behavior and performance evaluations. Finally, they suggested thinking about what you are looking to attract before getting started on the process. They wrapped up with a discussion of All-Star's Hiring Service.HIGHLIGHTS[02:20]  The Five Steps of Dental Hiring[04:04]  Attracting the Right Team Members for Your Practice[05:26]  Creating Job Descriptions and Postings for Dental Practices[08:38]  Recruiting and Interviewing for Dental Assistants: Expectations, Skills, and Process[11:36]  Five Steps to Successful Hiring and Onboarding in a Dental Practice[12:57]  Integrating New Hires into a Practice[15:43]  Interviewing and Onboarding Practices in the Dental Industry[17:18]  All Star Hiring ServiceRESOURCESLearn more about All-Star's Hiring Service: https://allstardentalacademy.com/hiring
26:0327/04/2023
Flip Your Payment Processing Cost into a Revenue Generator

Flip Your Payment Processing Cost into a Revenue Generator

The expense of credit cards can get frustrating and costly. What if there was a way to save and possibly make money off credit cards? In this podcast, David Serwitz at Commission Buddies shows us how. David’s fun loving and open personality shine in this interview. HIGHLIGHTS·       Why did you get into payments?·       What do you do differently?·       What are some nuances for dentists specifically?·       How much money can dentists make doing this?·       What does it take to get started?·       So how can you do this, what is the "catch"?RESOURCES·       Start the process at https://apply.commissionbuddies.com/ or email us at [email protected], or intro your office manager to Natalie so she can take it from there for you!  
18:5425/04/2023
The Psychology of Dental Insurance Freedom

The Psychology of Dental Insurance Freedom

Eric Vickery and Alex Nottingham JD MBA discussed the psychology of dental practices taking insurance. Alex discussed how his father, a Pankey-trained dentist, felt he had to start taking insurance towards the middle of his career due to pressure, and how that made him unhappy. Eric explained how eliminating insurance can provide freedom and noted they have helped over 100 offices to change their relationship with insurance companies. They both noted it is easier to be out of network when more dentists are in that position and it's easier for everyone else to be in that position. Lastly, they discussed the fear around taking insurance and how it can be a successful marketing tool.HIGHLIGHTS[0:10] Conversation on Insurance Freedom with Eric Vickery, President of Coaching at All Star Dental Academy[02:00] Eric Vickery and Alex Nottingham JD MBA Discuss the Benefits of Removing Insurance from Dental Practices[03:25] The Impact of Insurance on Dentistry and Personal Life[05:33] Growing a Practice Through Referrals and Value-Added Services[06:47] The Psychology of Insurance Freedom[08:34] Overcoming Fear and Approval Addiction in Insurance-Based Practices[10:23] Insurance Coverage and Effective Communication[11:44] In-Network vs Out-of-Network Insurance Coverage for Medical Practices[13:50] Exploring the Benefits of Membership Plans for Dentists[15:55] Insurance Plans and Dental Practices[17:02] Achieving Insurance Freedom in DentistryRESOURCES [WEBINAR] Free Yourself from Dental Insurance Dependence
24:0920/04/2023
The Patient Experience and Technology

The Patient Experience and Technology

Ryan White and Alex Nottingham JD MBA discussed how technology is changing the patient experience in the healthcare industry. White noted that patients prefer to receive appointment reminders via text, and that online scheduling is becoming more popular. He pointed out that patients want control and power in their hands when it comes to scheduling appointments, and that the most frequent time for people to use their computers and mobiles is between 9 p.m. and 11 p.m. White encouraged healthcare providers to consider providing online scheduling services to meet the needs of patients. HIGHLIGHTS[00:10] Conversation between Alex Nottingham JD MBA and Ryan White on Patient Experience and Technology[02:04] Patient Engagement, Expectations, and Affordability Concerns in the Dental Industry[03:26] Patient Expectations and Value in the Dental Industry During the Pandemic[04:59] Patient Experience and Online Scheduling[05:50] Utilizing Technology to Improve Patient Interactions[07:00] Technological Insights for Optimizing Patient Experience in the Medical Industry[09:34] Improving the Patient Experience Through Technology[13:23] Technology and Human Interaction in the Workplace[14:34] The Impact of Technology on Enhancing the Patient Experience[15:39] Improving the Patient Experience RESOURCESVisit Weave
22:2118/04/2023
Phone Skills Secret Sauce - All-Star Academy

Phone Skills Secret Sauce - All-Star Academy

Heather Nottingham, co-founder and VP of training at All-Star Dental Academy, joins Alex Nottingham JD MBA for the podcast. Alex discussed the confusion between All-Star Academy, the cooking show, and All-Star Dental Academy, and decided to have some fun with the podcast. Alex and Heather discussed how to build a "recipe for success in a dental practice," with Heather talking about her love of cooking, and the variety of "recipes" and systems that All-Star Dental Academy uses in their training.HIGHLIGHTS [01:26] Creating an All-Star System for Dentists[02:46] The Benefits of Following a Recipe for Success[04:12] Strategies for Providing Consistent and Adaptable Customer Service[05:32] The Great Call Process[10:14] Establishing a Personal Connection with Patients to Increase Engagement and [Appointment Bookings[11:34] The Great Call Process and Other Recipes for Successful Patient Experiences[12:49] Case Acceptance Training and Team Training[14:46] Discussion on the Benefits of Team Feedback and Training for Consistent ResultsRESOURCESPODCAST: Boost your Phone Skills with "Share the Sizzle"Free Training Webinar: Dental Practice Excellence
21:1013/04/2023
Success with Dental Membership Plans

Success with Dental Membership Plans

David Pier, co-founder of the dental membership company DenVantage, talks with Alex Nottingham, CEO of All-Star Dental Academy, welcomed, about his success with well-designed dental membership plans. David explained that after the 2008 recession, he and his partners knew there had to be a way to stop dentistry from constantly caving to insurance companies and so they looked at membership plans. The problem was that all the plans included deep discounts, so they decided to create a plan that was a benefit to their patients and still profitable for dentists. David will be discussing his membership plans at the All-Star Practice Growth Summit on May 19th and 20th and encourages dentists to learn more about the event at allstardentalacademy.com. HIGHLIGHTS [0:00:02] Success with a Well-Designed Membership Plan with David Pier[0:02:25] The Background of How Membership Plans Got Started [0:04:07] Key Components of a Dental Membership Plan[0:07:00] Reducing Overhead Costs and Implementing Membership Programs in Dental Practices [0:08:57] The Impact of Insurance on Fee-for-Service Dentistry[0:13:17] Setting Membership Fees and Benefits for Dental Care Plans [0:15:51] Benefits of Membership Plans for Dentists [0:18:09] Exploring the Benefits of a Dental Membership Plan [0:19:4]7 Heading: Automating Membership Plans for Dental Practices - A Conversation with DenVantage [0:21:26] DenVantage and the All-Star Practice Growth Summit.RESOURCES:
24:0511/04/2023
Improving Dental Team Training With Practice Buy-In

Improving Dental Team Training With Practice Buy-In

Expert dental coaches Eric Vickery and Larissa Pretoni talk with Alex Nottingham about how to reinforce training. Larissa has been working in the dental field for 22 years and started out as a dental assistant and supervisor. She has experience in pediatrics and insurance, and is a jack of all trades in the field. Eric and Larissa are discussing how to best use their combined expertise to reinforce training for dental staff.HIGHLIGHTS[00:00:07] Reinforcing Training in Dentistry[02:02:11] Team Buy-In and Empowerment [03:14:22] Building Trust and Creating an Ownership Mentality in Dental Practices[04:39:12] Pursuing Excellence and Implementing Training in the Dental Practice[08:20:05] Building Rapport, Accountability, and Team Implementation[11:29:22] "Creating a System for Successful Team Building and Training"[13:31:08] All-Star Training Best Practices [14:54:28] Implementing and Maintaining Accountability RESOURCESClick here to learn more about dental coachingClick here to learn more about online team training PODCAST: Shelly VanEpps: The Dental Office Manager is ObsoletePODCAST: Robyn Reis - Thriving at Work: How to Engage a Disengaged Team
22:1206/04/2023
Digital Smile Makeovers to Turbocharge Treatment Acceptance

Digital Smile Makeovers to Turbocharge Treatment Acceptance

Joanne Villani of PreVue Software discusses the importance of adding emotion to digital smile makeovers to increase case acceptance in dental practices. Joanne is a co-founder and product specialist at PreVue Dental Software and has been involved in the dental field for over 35 years. She believes that everyone should have a smile that they feel confident about and her passion is helping dental practices increase treatment acceptance of cosmetic and full-mouth reconstructive dental treatment.HIGHLIGHTS [0:00:02] Conversation with Joanne Villani on Increasing Treatment Acceptance with Digital Smile Makeovers [0:07:38] Driving Case Acceptance Through Dental Treatment Simulations[0:09:18] Utilizing Visualization to Increase Case Acceptance in Dentistry[0:11:01] Navigating Dental Simulation Programs for Treatment Acceptance[0:12:47] Benefits of Fast and Easy Simulation Software for Dental Practices[0:16:44] Conversation on Building a Treatment Plan and Financing for Patients[0:18:19] Understanding Patient Objections to Treatment Plans RESOURCESGo to www.prevudental.com and schedule a Discovery Call + Online Demo and see how PreVu can help you reach your practice goals. 
21:4003/04/2023
Don’t be a Disney Dental Practice

Don’t be a Disney Dental Practice

Disney is known as the star example in customer service. But is it? Granted, they do a ton of things well, but even the great Disney fails in many aspects of the customer experience. In this podcast, Alex Nottingham, JD MBA, CEO of All-Star Dental Academy will examine the good, the bad, and the ugly with Disney. How does the Ritz Carlton compare, and what about corporate dentistry? You will learn how to take the best from these companies and do even better! Unlike Disney and corporate dentistry, you can think outside the box. You are not beholden to shareholders. You can achieve dental practice excellence.HIGHLIGHTS[01:44] Disney’s Positive Attributes[02:14] Disney’s Bad & Ugly[04:55] Corporate Dentistry[07:22] The Ritz Carlton[09:35] Make the patient experience predictable[11:13] Cross-train and think outside the box[13:29] Dental practice excellenceRESOURCESWEBINAR: Dental Practice Excellence: 3 Steps to an All-Star Practice
14:3031/03/2023
The Dental Office Manager is Obsolete

The Dental Office Manager is Obsolete

Mastery Coach Shelly Van Epps asks the question: Is the dental office manager  obsolete? Shelly is a former office manager and treatment coordinator with over 20 years of experience and is currently a VP of Business Development and mastery coach with All-Star Dental Academy. They discuss the biggest struggles that dentists face when running a successful practice, which Shelly believes to be the inability to connect with their team. Alex mentions that dentists often want to focus solely on clinical work and don’t want to deal with their team. Shelly cites the American Dental Association statistic that the majority of issues dentists face are staff related. In conclusion, they agree that the dentist/team relationship is vital for a successful practice.HIGHLIGHTS[00:11:12] Dental Office Manager Obsoleteness[03:53:11] Difference Between Management and Leadership in the Dental Practice[07:38:01] Importance of People Over Systems in a Practice[08:57:23] Implementing Systems in a Practice[00:10:50] Leadership and Team Development[00:16:38] Dental Office Manager FutureRESOURCESLearn more about All-Star Dental Academy Coaching
19:5330/03/2023
Social Media Engagement Tips For Dentists

Social Media Engagement Tips For Dentists

Shyanne McCracken, an All-Star Mastery Coach and treatment coordinator, reveals the truth about social media for dentists on Dental All-Stars Podcast with Alex Nottingham. Shyanne believes that dentists hesitate to use social media due to the rules and regulations, as well as the time commitment to grow their followers and likes. She suggests that dentists can make use of the time by taking five minutes a day to post and engage with their content or delegate it to a trusted employee. Lastly, she advises dentists to use content that does not break rules or patient confidentiality.HIGHLIGHTS[00:38:25] Why are dentists hesitant to use social media?[01:20:12] What are the benefits of using social media for a dentist?[04:17:00] What should a dentist post on social media?[05:37:05] What mistakes are commonly made by dentists when posting (or what should dentists avoid posting)?[08:38:01] What are some engagement tips for dentists using social media?[00:15:01] All-Star Dental Academy's Social Media Program for DentistsRESOURCESClick here to learn more about All-Star Dental Academy's Social Media Program for Dentistshttps://allstardentalacademy.com/social[PODCAST] Supercharge Dental Patient Referrals
17:0129/03/2023