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Edward Segal
Nationally known bestselling author Edward Segal shares his advice, observations, and recommendations on how to prevent, manage and recover from business-related crises. Learn how companies, organizations, and individuals managed crisis situations and the lessons to be learned from their failures, mistakes and successes.
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Why Organizations Should Be Transparent About A Crisis

Why Organizations Should Be Transparent About A Crisis

In this episode of the “Crisis Management Minute,” Edward Segal shares an example of a company that was transparent about its crisis—and what happened when another organization covered up a scandal.
01:4918/11/2024
New Survey: How Many Companies Are Ready For An AI Crisis

New Survey: How Many Companies Are Ready For An AI Crisis

In this episode of the “Crisis Management Minute,” find out the results of a new survey that shows how many organizations are prepared for a crisis caused by artificial intelligence—and why, if they have not done so already, companies and government agencies should get ready for such a crisis as soon as possible.
01:3911/11/2024
The Benefits Of Social Listening

The Benefits Of Social Listening

In this episode of the “Crisis Management Minute,” learn about the benefits of social listening for government agencies and businesses—and find out how California Pizza Kitchen used the tactic to prevent a customer’s bad experience from turning into a crisis for the national restaurant chain.
01:4404/11/2024
Sharing The Wrong Images Can Create A Crisis

Sharing The Wrong Images Can Create A Crisis

Corporate and government officials who distribute inappropriate images can create a crisis for their organizations as easily as if they had done or said something wrong.In this episode of the “Crisis Management Minute,” find out why a company and a school district had to apologize for using the wrong kind of images.
01:5328/10/2024
The Impact Of False Information About A Crisis

The Impact Of False Information About A Crisis

Disinformation and misinformation about Hurricane Helene and Hurricane Milton have made recovery from the two crisis situations even more challenging. Find out why in this episode of the “Crisis Management Minute.”
01:4521/10/2024
Why Brands Are Important When A Crisis Strikes

Why Brands Are Important When A Crisis Strikes

The brands that organizations have before a crisis strikes can help or hurt their efforts to communicate and recover from a crisis. In this episode of the “Crisis Management Minute,” find out some of the steps that corporate and government executives can take to help ensure their companies, agencies, and departments have the best possible brands.
01:4314/10/2024
How Executives Could Respond To Bribery Allegations

How Executives Could Respond To Bribery Allegations

The recent indictment of New York Mayor Eric Adams on bribery-related allegations may have raised questions for executives about what they would do if their employees were charged with bribery. Find out four steps the executives could take in this episode of the “Crisis Management Minute.”
01:5107/10/2024
Crisis Management Reality Check

Crisis Management Reality Check

There are several realities about crisis management that corporate and government leaders need to know about. Find out what four of those realities are in this episode of the “Crisis Management Minute.”
01:5330/09/2024
Best Practices For Talking About A Crisis

Best Practices For Talking About A Crisis

There are several best practices government and corporate executives should follow when they discuss a crisis with news organizations and the public. Find out what they should do and say in this episode of the “Crisis Management Minute.”
01:4423/09/2024
Lessons From Kamala Harris’ First Debate With Donald Trump

Lessons From Kamala Harris’ First Debate With Donald Trump

The first presidential debate between Democratic presidential nominee Kamala Harris and Republican presidential nominee Donald Trump provided important lessons about some of the most effective ways for government and corporate executives to communicate with the public. Find out what three of those lessons are in this episode of the “Crisis Management Minute.”
01:4916/09/2024
Key Provisions Of The  Best Crisis Recovery Plans

Key Provisions Of The Best Crisis Recovery Plans

Does your organization know how to recover from a disaster, scandal, or other emergency? In this episode, Edward Segal talks about some of the major issues that the best crisis recovery plans will address.
01:3909/09/2024
How Responding To Protests Can Impact Careers And Avert A Crisis

How Responding To Protests Can Impact Careers And Avert A Crisis

In this episode of the “Crisis Management Minute,”  Edward Segal discusses how executives respond to demonstrations and protests could help or hurt their careers, image, and reputation—and avoid or create a crisis for their organizations.
01:4202/09/2024
Lessons From The Bus Tours Of Political Candidates

Lessons From The Bus Tours Of Political Candidates

The bus tours of presidential and other political candidates provide  lessons for corporate and government executives about communicating with their audiences when a crisis strikes. Find out what those lessons are in this episode of the “Crisis Management Minute.”
01:4526/08/2024
6 Best Practices For Preventing And Managing A Crisis

6 Best Practices For Preventing And Managing A Crisis

In this episode of the “Crisis Management Minute,” Edward Segal discusses some of the best practices that government and corporate executives should follow to help avoid or respond to crisis situations at their organizations.
01:4519/08/2024
Factors Leaders Could Consider When Choosing A Second In Command

Factors Leaders Could Consider When Choosing A Second In Command

In this episode of the “Crisis Management Minute,” Edward Segal discusses the factors  leaders could consider when hiring a second in command, and why selecting the right person can be critical when a crisis strikes.
01:4612/08/2024
How Organizations Can Guard Against A Tech-Related Crisis

How Organizations Can Guard Against A Tech-Related Crisis

The more that organizations depend on technology, the more likely it is that technology can cause a crisis for them. In this episode of the “Crisis Management Minute,” Edward Segal discusses how a planned update of CrowdStrike’s software created a crisis, and the steps that government and corporate executives can take to guard against a tech-related crisis.
01:4405/08/2024
The Downsides Of Using Artificial Intelligence In The Workplace

The Downsides Of Using Artificial Intelligence In The Workplace

There can be surprising downsides for employees who use artificial intelligence in the workplace that could create a crisis for their organizations. Find out what those downsides are in this episode of the “Crisis Management Minute.”
01:4429/07/2024
How Abandoning Long-Held Values Can Create A Crisis

How Abandoning Long-Held Values Can Create A Crisis

Organizations that embrace and later abandon long-held principles and values cancreate a self-inflicted crisis for themselves and their brands. In this episode of the “CrisisManagement Minute,” learn why Tractor Supply walked away from its commitment todiversity, equity, and inclusion policies—and what happened afterwards.
01:4322/07/2024
The Importance Of Accountability And Full Disclosure After A Crisis

The Importance Of Accountability And Full Disclosure After A Crisis

In this episode of the “Crisis Management Minute,” find out why accountability and full disclosure about disasters, scandals, and other emergencies are critical, and what could happen if organizations fail  to provide the information that’s requested by government agencies about a crisis.
01:3615/07/2024
Why Successful Presentations Are Important In A Crisis

Why Successful Presentations Are Important In A Crisis

In this episode of the “Crisis Management Minute,” find out why the ability to deliver successful presentations during a crisis is so important—and what can go wrong if government and corporate executives cannot communicate clearly and effectively.
01:3808/07/2024
Why Some Gen Zers Don’t Want To Be Managers

Why Some Gen Zers Don’t Want To Be Managers

Some Gen Z employees may have concerns and objections about becoming managers at their companies and organizations. Find out why this should worry corporate and government executives—and how they can deal with the concerns and objections of these Gen Zers—in this episode of the “Crisis Management Minute.”
01:4201/07/2024
Why The Social And Verbal Skills Of Some Gen Zers Have Declined

Why The Social And Verbal Skills Of Some Gen Zers Have Declined

Do you know why the ability of some Gen  Z employees to communicate and interact with others in the workplace has declined? Find out why—and what government and corporate managers can do about it—in this episode of the “Crisis Management Minute.”
01:5124/06/2024
How Executives Who Created A Crisis Can Help Save Their Careers

How Executives Who Created A Crisis Can Help Save Their Careers

There are four best practices that government and corporate executives can follow to help save their careers after they did or said something that created a crisis at their organizations. Find out what those best practices are in this episode of the “Crisis Management Minute.”
01:5117/06/2024
How To Answer Critics Who Question Your Management Of A Crisis

How To Answer Critics Who Question Your Management Of A Crisis

Do you know three of the best practices for responding to people who criticize your handling of a crisis? Find out what they are in this episode of the “Crisis Management Minute.”
01:4610/06/2024
4 Crisis Management Lessons From The Nationwide Campus Protests

4 Crisis Management Lessons From The Nationwide Campus Protests

What did you learn about crisis management from the recent student protests across the country? In this episode, find out what university officials can teach government and corporate leaders about managing crisis situations.
01:3903/06/2024
The Dangers Organizations Face From Deceptive And Wrong Information

The Dangers Organizations Face From Deceptive And Wrong Information

In this episode of the “CrisisManagement Minute,” find out how disinformation and misinformation can harm organizations, and why the  high-tech threats are not likely to decrease any time soon.
01:5427/05/2024
The Challenges Posed By Different Generations In the Freelance Workforce

The Challenges Posed By Different Generations In the Freelance Workforce

Members of the four different generations that comprise the nation’s freelance workforce can pose special challenges for managers. Find out what those challenges are in this episode of the “Crisis Management Minute.”
01:5320/05/2024
Holding People Responsible For Their Role In A Crisis

Holding People Responsible For Their Role In A Crisis

In this episode of the “Crisis Management Minute,” learn why holding people responsible for their role in causing a crisis is important, and what forms accountability could take in the government and corporate sectors.
02:0013/05/2024
Recent Student Protests Provide 5 Crisis Management Lessons

Recent Student Protests Provide 5 Crisis Management Lessons

Government and corporate executives can learn important crisis management lessons from the response by universities to the recent student protests across the country. Find out what those lessons are in this episode of the “Crisis Management Minute.”
01:4706/05/2024
The Risks Posed By Heated Political Discussions In the Workplace

The Risks Posed By Heated Political Discussions In the Workplace

Don’t be surprised when the tribal nature of politics today is reflected in the workplace by government and company employees. In this episode of the “Crisis Management Minute,” learn what could happen if heated discussions at the office about politics and other hot button issues get out of hand.
01:4829/04/2024
The Role Of Egos In A Crisis

The Role Of Egos In A Crisis

 In this episode of the “Crisis Management Minute,” find out how the egos of government and corporate executives could create or impact crisis situations.
01:4722/04/2024
The Key Challenges When Communicating About A Crisis

The Key Challenges When Communicating About A Crisis

Find out the challenges that face government executives and business leaders when they provide information about crisis situations to the public and other stakeholders.
01:5215/04/2024
5 Lessons From The Collapse Of The Baltimore Bridge

5 Lessons From The Collapse Of The Baltimore Bridge

In this episode, find out the crisis management lessons that government and corporate executives can learn and apply from the collapse of the Francis Scott Key Bridge in the Baltimore harbor.
01:5108/04/2024
How To Guard Against The Impact Of The Baltimore Bridge Crisis

How To Guard Against The Impact Of The Baltimore Bridge Crisis

The collapse of Maryland’s Francis Scott Key Bridge and its blockage of the Baltimore Harbor is the latest crisis to hit the country’s fragile supply chains. In this episode, find out the three steps government and corporate executives can take to help protect their organizations against the impact of this crisis.
01:5301/04/2024
Why Organizations Should Not Rely On One Way To Communicate

Why Organizations Should Not Rely On One Way To Communicate

Companies and government agencies should not depend on just one way to connect with the public.  Find out why in this episode of the “Crisis Management Minute.”
01:4425/03/2024
Why Trust Matters When Dealing With a Crisis

Why Trust Matters When Dealing With a Crisis

Surveys show that trust in the federal government and the private sector continues to decline. In this episode of the “Crisis Management Minute” learn how the lack of trust can impact organizations when they confront a crisis.
01:4818/03/2024
Communication Lessons from Biden’s State of the Union Address

Communication Lessons from Biden’s State of the Union Address

Find out what government and corporate executives can learn from what President Biden said and how he said it when he spoke to a joint session of Congress last week.
02:0511/03/2024
What You Say and How You Say It Could Create a Crisis

What You Say and How You Say It Could Create a Crisis

In this episode of the “Crisis Management Minute,” learn how an executive created a controversy because of what he said, and what government and corporate officials can do to help ensure they don’t repeat his mistake.
01:4204/03/2024
How and When Should Leaders Step Down?

How and When Should Leaders Step Down?

It can be difficult for government and corporate executives to decide how and when to leave their jobs. In this episode of the “Crisis Management Minute,” find out how their decisions could impact companies and organizations.
01:4426/02/2024
Don’t Give the Public the Wrong Idea about Your Organization’s Crisis

Don’t Give the Public the Wrong Idea about Your Organization’s Crisis

It’s a crisis communication best practice for government and corporate executives to put a crisis situation in the proper perspective. Otherwise, they could make things worse for their organizations—and themselves. Find out why in this episode of the “Crisis Management Minute.”
01:4619/02/2024
Don’t Assume Anything About the Aftermath of a Crisis

Don’t Assume Anything About the Aftermath of a Crisis

Crisis management expert Edward Segal explains why government and business executives should never assume what will happen after a crisis ends at their organizations.
01:4612/02/2024
7 Best Practices For Executives Who Do Or Say Something Wrong

7 Best Practices For Executives Who Do Or Say Something Wrong

Secretary of Defense Lloyd Austin’s apology for not immediately disclosing his prostrate surgery was a teachable moment for government and corporate executives. In this episode of the “Crisis Management Minute,” find out the seven best practices executives should follow when they admit that they’ve done or said something wrong.
01:4005/02/2024
How To Prepare For An Economy-Related Crisis

How To Prepare For An Economy-Related Crisis

Don’t assume that because the economy might be doing well now, that it will be in good shape next year. Find out in this episode what government and corporate executives can do to prepare for the next economy-related crisis—and why.
01:4329/01/2024
Crisis Management Lessons from DOJ’s Review of Mass Shooting In Uvalde, Texas

Crisis Management Lessons from DOJ’s Review of Mass Shooting In Uvalde, Texas

Government and corporate executives should make a point of learning from the crises situations that others have gone through. The review by the Department of Justice of the mass shooting in Uvalde, Texas in 2022 provides important lessons about preparing for and managing a crisis. Find out what those lessons are in this episode of the “Crisis Management Minute.”
01:5122/01/2024
4 Ways To Ensure Organizations Can Respond Quickly To A Crisis

4 Ways To Ensure Organizations Can Respond Quickly To A Crisis

In this episode of the “Crisis Management Minute,” learn the four steps government and corporate executives can take to help ensure their organizations are prepared to respond to a crisis immediately.
01:5815/01/2024
How Would You Answer 5 Key Questions About Managing A Crisis?

How Would You Answer 5 Key Questions About Managing A Crisis?

The ability of government and corporate executives to respond effectively to a crisis could depend on their answers to five key questions. Find out what those questions are in this episode of the “Crisis Management Minute.”
01:4308/01/2024
Learning From ‘Jeopardy!’s Search For A New Public Face

Learning From ‘Jeopardy!’s Search For A New Public Face

In this episode of the “Crisis Management Minute,” find out the major lessons government and corporate executives can apply based on the experience of the popular game show when it looked for a new host after the death of Alex Trebek.
01:4101/01/2024
How To Prepare For The Next Supply Chain Crisis

How To Prepare For The Next Supply Chain Crisis

Although supply chains are in much better shape than they were a year ago, government agencies and companies should always be prepared for the next time their supply pipelines are disrupted. In this episode of the “Crisis Management Minute,” find out what they should do now to prepare for the next supply chain crisis.
01:3925/12/2023
Cybersecurity Threats In 2024

Cybersecurity Threats In 2024

Cybersecurity issues and challenges will continue to create crisis situations for government agencies, companies, and organizations in 2024. Find out what those issues and challenges are in this episode of the “Crisis Management Minute.”
01:4218/12/2023
Major Risks And Threats Organizations Will Face In 2024

Major Risks And Threats Organizations Will Face In 2024

Risks and threats can be forerunners of crisis situations. Find out in this episode what experts think will be some of the signifcant dangers that federal, state, and local government agnecies—and companies in the private sector—will face in 2024.
01:4411/12/2023