Codes of ethics can be useful in helping prevent, mitigate, or address crises in the government and private sectors. In this episode of the “Crisis Management Minute,” find out what executives and boards of directors can do to help ensure the effectiveness of their organization’s code of ethics.

There are three important reasons why competing government agencies and companies in the private sector will put their rivalries aside and work together during a crisis. Learn what those reasons are in this episode of the “Crisis Management Minute.”

FEMA’s launch of its first winter-ready campaign is a wake-up call for all government agencies and companies. Find out why in this episode of the “Crisis Management Minute.”

The failure by Congress to pass legislation to keep the federal government open can threaten the nation’s protections against cyberattacks and create crisis situations for organizations and businesses. In this episode of the “Crisis Management Minute,” find out what they should do now to help protect themselves in case these worst-case scenarios become a reality.

All government agencies and companies may not be prepared to deal with a crisis that could be caused by artificial intelligence. In this episode of the “Crisis Management Minute,” find out what organizations can do now to help prevent and respond to the challenges created by this emerging and growing technology.

In this episode of the Crisis Management Minute, learn why the failure to immediately fill a leadership vacancy can create a crisis for government agencies and companies.

The attack by Hamas on Israel sparked anger and demonstrations in the US and around the world. Government and corporate executvies should not be surprised when news about the Middle East—or anywhere else—becomes a major topic of conversation among their employees. In this episode of the Crisis Management Minute, learn why ignoring how workers feel about the war and other hot button issues may not be the best course to follow.

Find out what the Four Laws of Holes are, and how they can help government and corporate executives respond to and prevent crisis situations for their organizations.

The historic ouster last week of House Speaker Kevin McCarthy carries important lessons for government and business executives about preventing a crisis.

Given the vulnerabilities and frailties of supply chains today, it is a matter of when, not if, there will be challenges for government agencies and businesses in obtaining the supplies or materials they need..In this episode, find out what steps organizations should take now to prepare for the next supply chain crisis.

Rupert Murdoch announced last week that he will step down as the leader of Fox and News Corp. The surprise announcement was a timely reminder about the importance of having a succession plan that can help prevent a crisis when there’s a sudden vacancy at the top of an organization.

Learn why a cookie-cutter approach to preparing crisis management plans can backfire for government agencies and businesses.

Each new generation has challenges, preferences and priorities that help shape the workplace and can create crisis management issues for government and corporate leaders. In this episode of the “Crisis Management Minute,” find out what those issues are, and why some executives have found it difficult to manage members of Gen Z.

A hidden factor in how well or poorly a crisis is managed is the leadership style of government and corporate executives. In this episode of the Crisis Management Minute, find out what those styles are and how they can impact how a crisis is handled.

The aftermath of the deadly and destructive wildfires on Maui is following a script that many government and corporate executives have faced when trying to recover from a crisis at their organizations. But the predictable nature of the pattern does not make the images and news from the Hawaii any less riveting, gut-wrenching—or instructive.

The deadly and tragic wildfires on Maui have provided three important lessons for preventing and managing a crisis.

Find out why you need different crisis management plans for different types of crises—and how to prepare them.

Richard North Patterson has a special reason to celebrate the publication of his latest novel. Indeed, The Trial represents a triumph over an unexpected obstacle that he faced in the publishing industry and is a cautionary tale about preparing for and managing a crisis. In this episode of “Crisis Ahead,” Patterson shares how he responded to the challenge and what others can learn from his experience.

How will the planned merger of Saudi-Backed LIV Golf with the PGA Tour help or hurt their image and reputation? In this episode, crisis communication expert Andy Barr discusses how the deal could impact the two organizations, and what government executives and business leaders can learn from the pending merger.Quotes“Effective resolution requires constant communication, transparency, and unwavering dedication."-Andy Barr"My advice to people is to go out and meet the ones who caused the biggest headaches during the crisis."-Andy BarrFeatured GuestAndy BarrCrisis Management and Leadership ExpertLinkedln: https://www.linkedin.com/in/andy-barr-ab77291/Chapters00:25 - Introduction01:03 - Insights with Andy Barr: A Career in Crisis Communication05:16 - The Power of Preparedness: Briefing Key Personnel09:33 - Sport Washing: The Saudi Government's Strategy11:11 - Brands in the Golf Sector: New Opportunities13:11 - The Challenge of Investigative Articles and Media Scrutiny14:41 - Navigating Brand Risks in the Merged Golf Industry16:09 - PGA's Crisis Mishap: The Merger Misstep17:58 - Learning from Mistakes: The Impact of Internal Comms on Brand Reputation20:06 - Dark and Concerning: High-Impact Crisis Examples22:21 - ConclusionProduced by Heartcast Mediahttp://www.heartcastmedia.com

Which organizations and individuals do you think are doing the best or worst jobs in responding to a crisis? Constance Dierickx is a crisis management and leadership consultant. In this episode, she shares her opinions on who should be in a Crisis Management Hall of Fame and Hall of Shame—and why.Quotes"Great leaders remain vigilant against insider threats for enhanced safety."- Constance Dierickx"In the pursuit of positive change, we acknowledge the challenges faced in retail banking and aim for a healthier environment."- Constance Dierickx"Opinions are valid, but to be persuasive,You need to say more."- Constance DierickxFeatured GuestConstance DierickxCrisis Management and Leadership ExpertLinkedln: https://www.linkedin.com/in/constancedierickx/Chapters00:43 Introduction01:49 Academic institutions bending to student protests.03:22 The Importance of Persuasive Reasoning05:05 Mixed department response to train derailment.07:30 Unclear on video purpose, possible damage control.09:11 A Visionary with Impulsiveness and Key Decision-Making11:15 Recognizing the Risks and Consequences13:17 The Importance of Paying Attention and Interrogating Disparate Information16:26 Blindness to company decline; lack of oversight.20:57 The Power of Diverse Information Gathering and Continuous Learning22:09 ConclusionProduced by Heart Cast Mediahttp://www.heartcastmedia.com

Organizations that fail to document and study how they addressed a crisis can run the risk of repeating the mistakes they made in managing the situation. Communication consultant Kim Crowder shares her advice and recommendations on when and how companies and government agencies should document a crisis and who should be involved in this important process.Quotes"Once the crisis subsides, unleash your thoughts, regroup as a team, and document ideas to fuel meaningful discussions and drive progress."- Kim Crowder"Consider essential team members and seek feedback selectively to avoid overwhelming the conversation with too many voices.”- Kim Crowder"In times of crisis, organizations must recognize the impact of communication channels."-Kim CrowderFeatured GuestKim CrowderFounder and CEO of Kim Crowder ConsultingLinkedln: https://www.linkedin.com/in/kimcrowder/Chapters00:36 Introduction02:14 Overcoming Implementation Challenges in Organizations.04:00 Understanding the Impact of Communication Channels.06:52 Recognizing and Documenting Different Levels of Impact09:54 Auditing and Feedback for Crisis Plans07:57 Key Indicators for Crisis Documentation and Planning.11:44 Building Trust and Accountability through Public Transparency.13:27 Strategically Reflecting and Evaluating Crisis Aftermath.15:22 The Value of Including Different Levels of Leadership in Crisis Discussions17:04 Importance of Feedback, Representation, and Decision-Making.19:00 Harnessing the Benefits of Criticism in Crisis Management20:43 Crisis Preparation, Documentation, and Building Proprietary Processes.22:29 ConclusionProduced by Heartcast Mediawww.heartcastmedia.com

What can you learn from how the fictional family on a popular TV show responded to a business crisis? Christine Haas is CEO of Haas Media and a former award-winning journalist. In this episode, she discusses what government executives and business leaders can learn from how members of the Roy family on HBO’s “Succession” responded to crisis situations.Quotes"Media training is crucial. People often underestimate its necessity until they face a challenging press conference or similar circumstances."- Christine Haas"Don't be fooled by your own story or truth, as it may not always be accurate."- Christine Haas"Transparency and accountability are key in handling crises. Hiding, staying silent, or lying only leads to disaster." - Christine HaasFeatured GuestChristine HaasCEO of Hass MediaLinkedln: https://www.linkedin.com/in/christineaehaas/Chapters00:01 Introduction03:05 Unveiling Corporate Communication Challenges.06:35 The Power of Proactive Reputation Management.08:40 Protecting Data and Managing Cybersecurity Risks10:23 Building Trust through Acknowledgment and Action12:29 The Influence of Villain Representation on Public Perception.15:05 Mastering Media Training for Effective Communication.18:09 Unlocking Growth and Avoiding Ego-driven Pitfalls20:06 Navigating Crises: Honesty, Acknowledgement, and Transparency.22:06 Preparing for an AI-Driven World.23:49 Conclusion

Karen Naumann is a veteran public relations strategist. In this episode of “Crisis Ahead,” she shares her recommendations for the steps managers of federal agencies and corporate executives should take to ensure they are ready to respond to a variety of crisis situations.Quotes"Scan diverse sources, beyond your industry, to anticipate future landscapes encompassing political, economic, social, technical, legal, and environmental factors."- Karen Naumann"For an organization to neglect crisis planning is an act of reckless negligence."- Karen Naumann"Embrace strategic foresight through proactive information gathering for anticipating future environments."- Karen NaumannFeatured GuestKaren NaumannPublic Relations StrategistLinkedln: https://www.linkedin.com/in/karennaumann/Chapters00:02 Introduction01:22 Differentiating Between Issues, Emergencies, and Crises.05:35 Proactive Environmental Scanning for Potential Crises.08:52 Pre-crisis Activities: Prevention, Preparation, & Relationship Building09:55 Anticipating Negative Impact: Identifying Stakeholders in Crisis13:33 Safeguarding Stakeholders from Misinformation14:45 Inoculating Stakeholders: Proactive Defense Against Misinformation Spread16:56 Applying the Power-Legitimacy-Concern Model18:58 Exploring Modern Crisis Types: Faux PA and Cancel Culture.20:35 Containment and Recovery: Responding to Spillover Crisis Situations21:50 Navigating the Full Spectrum of Crisis Communications22:38 ConclusionProduced by Heartcast Mediahttp://www.heartcastmedia.com

How and when businesses respond to the need to recall dangerous products can prevent or cause a crisis. Chris Harvey is a senior vice president for client services at Sedgwick and a product safety expert who has managed over 1,500 product recall campaigns for different brands. In this episode, he talks about how well federal agencies are doing overseeing the recall of products, the best practices companies should follow when there are hazards associated with the items they make, and which products are more likely to be recalled now, and in the future.Quotes“Customize your plan based on your operational model, environment, and unique product line. Generic solutions won't work."- Chris Harvey"Agencies should collaborate, share insights, and improve response rates to enhance recall effectiveness and address industry inconsistencies."- Chris HarveyFeatured GuestChris HarveySr. Vice President, Client Services SedgwickLinkedln: https://www.linkedin.com/in/chris-harvey-44028944/Chapters00:00 Introduction02:09 Prioritizing Customer Safety: Owning the Issue04:02 Reputational Consequences: Mishandling Safety Incidents10:07 Return of Stricter Regulations: Increasing Recalls13:58 Improving Recall Effectiveness: Technology and Challenges19:31 Technology Advances and Electric Vehicles: Vulnerabilities and Opportunities23:50 Acknowledging CPSC's Success: Small Budget, Big Results26:01 Mitigating Risks for Companies New to Product Safety Issues27:21 Customized Recall Plans: Revisiting, Training, and Testing29:07 Applying Lessons to Business Practices and Customer Loyalty31:03 The Importance of Proactive Recall Planning32:18 ConclusionProduced by Heartcast Mediahttp://www.heartcastmedia.com

What are the best and worst ways for government leaders and corporate executives to be seen and heard when a crisis strikes their organizations? Kirk Hazlett, an adjunct professor of communication at the University of Tampa, shares his observations on how well or poorly officials have conducted themselves during crisis situations.Quotes“Let's avoid actions that alienate others. The past is history, and it cannot be changed to fit a certain narrative”.-- Kirk Hazlett"Actions speak louder than words. Learning requires visible steps, not just empty promises."-- Kirk HazlettFeatured GuestKirk HazlettAdjunct Professor of Communication, University of TampaLinkedln: https://www.linkedin.com/in/kirkhazlett/Chapters00:01 Introduction01:31 Expert Insights on Leadership During Turbulent Times04:31 President Zelensky's Diplomatic Approach on the Global Stage05:49 Exemplifying Genuine Leadership and Resilience07:17 Tracking Bob Jones' Efforts in Delivering Solutions08:53 Respecting the Electorate: Government Leaders and Voter Sensitivity11:50 Election Preparations: Staying Prepared and Avoiding Alienation15:18 Ethics at the Apex: Urging an Ethical Code for the Supreme Court18:22 Learning from Mistakes: Embracing Transparency and Committing to Change20:27 Actions Speak Volumes: The Impact of Actions Over Mere Words in the Media25:38 A Call for Improvement: Addressing Concerns and Building Trust29:02 ConclusionProduced by Heartcast Mediahttp://www.heartcastmedia.com

Do you know how vulnerable your organization is to a crisis? In this episode, Jackie Kolek, the chief innovation officer at Peppercomm, explains why it is essential to measure and monitor an organization’s exposure to a crisis, and the worst-case scenarios if they don’t pay attention to their vulnerability.Quotes"Leaders, both in the private and public sectors, must redefine their perception of crisis. It goes beyond mere operational considerations; it demands a holistic approach." - Jackie Kolek"When an organization aspires to embody certain values, failure to truly live up to them and take real action creates a substantial vulnerability."- Jackie KolekFeatured GuestJackie KolekChief Innovation Officer, PeppercommLinkedln: https://www.linkedin.com/in/jacquelinekolek/https://www.peppercomm.com/Chapters00:01 | Introduction01:37 | Strategize to Address Both Tangible and Intangible Vulnerabilities05:58 | Strained Relations: Anheuser Bush's Brand Vulnerabilities in the Face of Backlash08:16 | Rethinking Crisis: A Call for Leaders to Listen and Redefine09:48 | How Global Landscape Transformed Crisis Preparedness11:37 | Understanding Stakeholders for Effective Messages13:05 | Unveiling Organizational Vulnerabilities with Rep Compass.17:25 | Harnessing Data for Effective Crisis Management: Prevention and Response.19:16 | Identifying Stakeholder Concerns for Survival: The Constituent Matrix.20:45 | Navigating Outages with Effective Crisis Management22:24 | Preparedness in Action: Testing Plans, Simulating Crises, and Clarifying Roles.25:25 | OutroProduced by Heartcast Mediahttp://www.heartcastmedia.com

Can people trust that your organization will do the right thing in a crisis? Dave Samson is global vice chairman of corporate affairs at Edelman. In this episode, he discusses why trust is important when dealing with a crisis, what government agencies and companies can do to keep the public’s trust, and who does a better job in maintaining trust during crisis situations.QuotesI strongly believe that when businesses and governments join forces, finding common ground and embracing collaboration, we can effectively address the critical societal issues we encounter today.- Dave Samson"Actions speak louder: prioritizing safety, community engagement, and fair wages builds trust.".- Dave SamsonFeatured GuestDave SamsonGlobal Vice Chairman, Corporate Affairs, EdelmanLinkedln: https://www.linkedin.com/in/dave-samson-547a7b2/Chapters00:00 Introduction01:55 The Power of Actions: Building and Losing Trust07:01 Safety Concerns Arise from Ohio Train Derailments10:19 Trust in Business Surpasses Government Agencies13:31 The Crucial Partnership Between Government and Business for Trust15:47 Leadership and Trust: Navigating Political Divides and Polarization17:39 Impact of Leaders on Company Culture and Trust21:37 Tech Sector's Trust Erodes Amid Privacy Concerns23:20 Building Trust: Collaboration, Advocacy, and Common Ground25:00 Trust: Actions That Speak Volumes26:51 Four Keys to Cultivating Trust in SocietyProduced by Heartcast Mediawww.heartcastmedia.com

Crisis communicators are made, not born. In this episode, find out how the University of Maryland Global Campus educates students to be crisis communicators, and the lessons government and corporate executives can learn from the University’s approach to crisis communication training.

Some crisis situations strike without notice, while others can be seen coming over the horizon. Chris Rosica is the author of The Power Of B2B Social Media. In this episode, he discusses how government agencies and companies can spot an oncoming crisis, how they can ensure they are monitoring for these early warning signs effectively—and the dangers they’ll face if they don’t.QuotesBy proactively monitoring the conversation, listening to feedback, and addressing concerns in a timely and empathetic manner, organizations can prevent a snowball effect of negativity and demonstrate their commitment to their stakeholders." - Chris RosicaProactive crisis monitoring is not just about protecting your organization's reputation, it's about taking responsibility for your stakeholders and being prepared to address their concerns before they evolve into a larger issue." - Edward SegalSwift action and transparent communication are key to minimizing crisis impact and safeguarding organizational reputation." - Chris RosicaFeatured GuestChris RosicaPresident of Rosica Communicationshttps://www.linkedin.com/in/chrisrosica/https://www.linkedin.com/company/rosica-communications/Chapters00:00 Introduction03:05 Detecting Negative Social Media Presence: Tips06:01 Preventing negativity and managing your reputation10:04 Monitoring Industry Trends: Key Phrases and AI12:30 Effective Monitoring: Combining Tools for Accurate Insights14:33 Mastering Crisis Management: A Top-Down Approach17:30 Swift Brand Response: Saving Lives in Crisis"20:55 The Importance of Attention to Detail in Crisis Communications24:10 Why unified social listening is crucial in organizations25:49 The Power of Proactivity: Mitigating Risks through Early Crisis Detection27:11 Comprehensive Monitoring Protocol for Crisis Response Teams28:22 Outro

John is the Vice President of Workplace Strategy at the National Safety Council. In this capacity, he leads vision and strategic direction for the NSC Workplace Practice, including for thought leadership programs and offerings including the Campbell Institute, Work to Zero, SAFER, the MSD Solutions Lab, NSC Networks, and the Council’s deep array of training, survey, and consultative services. John also leads a variety of other research and impact initiatives around emerging topics and issues of interest to safety & health leaders, including Diversity, Equity & Inclusion, ESG & sustainability, and more.Since joining the National Safety Council in 2007, John has launched and led numerous high-impact programs and research initiatives and serves as a frequent speaker at conferences in North America, Europe and Asia on topics including the future of work, emerging trends in EHS&S, management systems, leadership, and leading indicators. Prior to joining the Council, John held quality management, project management, and coalition-building positions in the communication and educational fields.QuotesOrganizations should consider even a single serious incident as a crisis and thoroughly examine it, or they may be at risk of facing another crisis. - JohnAbout our GuestJohn DonyVice President, Workplace Strategy at National Safety Councilhttp://linkedin.com/in/john-dony-67599a48Chapters00:00 Introduction00:54 The National Safety Council01:39 Effects of hazardous and dangerous conditions03:58 The Triangle Shirtwaist Factory Incident05:54 The existing dangers and hazards today08:39 Recent trends concerning deaths and injuries11:51 Problems of getting recent data for dangers and hazards14:21 The dangers and risk in the workplace from 15 or 20 years ago16:38 Strategizing to prevent future crisis20:07 Top organizations that prevent workplace injuries and fatalities.22:18 OSHA and Dept of Labor work proactively to prevent injuries and deaths.23:57 Advice to organizations to prevent injuries and deaths25:40 Organizations should account for this type of crisis in their crisis management plans.27:14 Recommended models and templates to mitigate workplace injuries and deaths28:55 Practicing certain scenarios to test the crisis plan30:35 Final takeaways from our guest31:52 ConclusionLinks and Resourceshttps://injuryfacts.nsc.org/work/work-overview/work-safety-introduction/https://injuryfacts.nsc.org/work/work-overview/work-related-fatality-trends/Produced by Heartcast Mediahttp://www.heartcastmedia.com

A lot can be at stake for organizations that react too slowly—or too quickly—when addressing a crisis. Rick Alcantara, a crisis communication, explains why the speed at which companies and agencies respond to a crisis can help or hamper efforts to resolve the situation.QuotesAction involves ensuring that those who are responsible are held accountable, while also implementing preventative measures to avoid similar incidents from reoccurring in the future. - RickStudying crisis response strategies in various industries and professions can help companies and organizations identify effective practices. - Rickit's important to consider potential risks, plan for an appropriate response, and ensure that you are adequately prepared - RickFeatured GuestRick AlcantaraPresident Rick Alcantara Consultinghttps://www.linkedin.com/in/rickalcantara/ Chapters00:00 Introduction03:03 The Significance of Prompt Crisis Response05:10 Maximizing the Benefits of Prompt Crisis Response06:29 Crisis Response Team Planning and Execution Discussed07:54 Comparing Effective & Ineffective Crisis Management Responses08:49 Steps to Ensure Timely Response to Emergencies11:33 Government vs. Private Sector Crisis Response Analysis14:31 Preparing for Social Media Crises in the Digital Age15:26 Crisis Circumstances and Response Time18:45 Examining the NFL's Emergency Response Plan20:46 NFL's Delay in responding to crisis23:55 Takeaways from EricProduced by Heartcast Mediahttp://www.heartcastmedia.com

When and how should organizations appoint and test their crisis response teams? Eric McNulty is the associate director of Harvard University’s National Preparedness Leadership Initiative. In this episode, he discusses the best time to appoint crisis management response teams, who should be appointed and why, and how to ensure the teams will work well together.QuotesIt's crucial to invest in a well-trained team that understands its role to effectively manage the serious consequences of a crisis. - EricThe team's culture and how well they work together should never be underestimated, as it impacts their ability to handle challenges and find solutions effectively. - EricFeatured GuestEric McNultyAssociate Director of Harvard University’s National Preparedness Leadership Initiativehttps://www.linkedin.com/in/emcnultyChapters00:00 Introduction00:55 Importance of a crisis response team01:24 Duties and responsibilities of crisis response team02:08 Having a robust large crisis response team02:40 Best time to make appointments03:41 Worse situations in the absence of a crisis response team04:30 Guidelines when appointing members of a crisis response team05:24 The responsible for making appointments06:51 Importance of demographics and diversity07:35 Specific skills for a team member have08:35 The recommended size of the team09:19 The best person to lead a team10:35 Application in the federal government and private sectors11:33 Testing the crisis response team in a scenario14:35 Imagining every worst case scenario16:51 Procedure on replacing a member18:21 Example of testing a crisis response team20:20 Testing the crisis management plan21:54 Takeaways from EricProduced by Heartcast Mediahttp://www.heartcastmedia.com

How you communicate information about a crisis is just as important as what you say about the situation. Karen Friedman, a business communications coach, shares her advice and recommendations for making remote and in-person presentations about a government or corporate crisis.Quotes"If you're trying to write for the masses, you may not have that personal touch. But if you're speaking to one person or writing for one person, it becomes more conversational, warmer, and more personal." - Karen Friedman"In order to keep the audience's attention, it's important to pause, breathe, and speak at a moderate pace. This is particularly crucial in virtual situations, where people tend to talk over each other." - Karen FriedmanFeatured GuestKaren FriedmanBusiness Communication CoachProfile: https://www.linkedin.com/in/karenfriedmanenterprises/Chapters00:00 Introduction00:21 Communicating Challenging News and Essential Information02:29 Distinguishing Between In-Person and Virtual Body Language08:01 Effective Approaches to Handling Interviews with Reporters and Activists12:18 Best Practices for Communicating a Message Remotely14:21 Presenting Virtually: Strategies for a Professional Appearance17:05 Principles for Effective Communication in Virtual Environments18:41 Effective Strategies for Public Speaking and Presentation Preparation20:31 Achieving Self-Teleprompter Proficiency and Improving On-Camera Performance24:11 Final takeaways from Karen Friedman29:01 OutroProduced by Heartcast Mediahttp://www.heartcastmedia.com

How well did government agencies and the private sector respond to recent disruptions to supply chains? How should government and business leaders be proactive when protecting their supply chains from another crisis? Brian Alster is the general manager of the North America Finance & Risk and Enterprise Platform businesses at Dun & Bradstreet. In this “Crisis Ahead” episode, he shares his insights, perspectives, and recommendations about urgent supply-chain-related issues.Quotes"Anticipating future events in advance enables faster reaction and finding new suppliers or nearshoring options to mitigate the risks." - Brian“Continuous monitoring helps to identify if the key suppliers could pose a risk due to environmental or macroeconomic factors.” - BrianFeatured GuestBrian AlsterGeneral Manager, Finance & Risk Solutions - Dun & Bradstreethttps://www.linkedin.com/in/brian-alster-6908284https://www.dnb.comChapters00:00 Introduction00:53 Threat to supply chains01:54 Effect of Ukraine-Russia ward on supply chain02:37 Gov’t and private sector’s response03:32 Challenges and lessons06:00 Gov’t and business’ proactive response08:34 How company size is a factor13:21 How Dun and Bradstreet prepare its clients14:57 Explaining ESG programs16:07 Potential risks to supply chains18:00 Disruption trends in the supply chains19:24 Forecasting crisis in the supply chain20:28 Readiness for another supply chain crisis22:45 Takeaways from BrianProduced by Heartcast Mediahttp://www.heartcastmedia.com

Faced with a crisis, are you prepared? Ed Barks, a communications strategy consultant and president of Barks Communications, provides valuable insights to help organizations be ready for the unexpected. His message: utilize media training proactively as part of an ongoing process rather than viewing it as just a one-time deal. Proper media training is essential during times of turmoil. With this system in place, you can successfully verbalize their message while internalizing what needs to be said - setting yourselves up for success when disaster strikes!Quotes"If you don't have that kind of professional development, and ongoing routine, then you're going to fall behind the competition. So find a way to do that." - Ed"Have an understanding of who you're talking to, and what their readership or listenership or viewership is like, and go from there and tailor your message accordingly." -Ed"If you're in a larger organization and you do not have former reporters in your media relations office, get some now, get them today because they can translate reporteries and reporter language and reporter perspectives to your spokespeople." -EdFeatured GuestEd BarksPresident of Barks Communicationshttps://www.linkedin.com/in/edbarks/https://barkscomm.com/Chapters00:00 Introduction02:25 Professional Exchange with Reporter During Crisis06:03 How to Prepare Spokespeople for Crisis Situations07:59 Media Relations: Off the Record, On Background, Questions to Reporters13:25 Importance of Nonverbal Signals in Crisis Communication15:35 The Benefits of Having Former Journalists on Your Communications Team19:20 The Impact of Zoom and Other Video Platforms on Media Relations and Communication Efforts19:54 Dangers in Postponing Professional Development Programs22:36 Final Takeaways from Ed Barks24:34 OutroProduced by Heartcast Mediahttp://www.heartcastmedia.com

When disaster strikes, can small businesses count on the federal government for the resources they need to recover? Isabella Guzman is the administrator of the Small Business Administration. She discusses the agency’s recent reorganization and how it will improve the help it provides to companies after a flood, hurricane, tornado, or other disaster.QuotesWe must be highly responsive and provide simple products to support disaster survivors. This includes helping them rebuild, collect necessary data, setting up local responses, and providing technical assistance. - IsabellaThe SBA's expansion during the pandemic helped millions of small businesses through programs like the Paycheck Protection Program, and now they want to use this momentum to raise awareness about the resources available to support small businesses. - IsabellaFeatured GuestIsabella GuzmanSBA Administratorhttps://www.linkedin.com/in/isabelcguzman https://proxy.www.sba.govChapters00:00 Introduction01:02 SBA’s reorganization for disaster recovery and resilience03:00 Two phases of reorganization04:31 SBA's commitment to disaster recovery05:58 SBA’s network of support08:08 SBA's disaster response and recovery efforts10:36 Transforming SBA services for resilience11:44 Different types of disasters that SBA responded13:03 Lessons learned throughout the years15:58 Post-analysis for every disasters and crisis18:16 pre-crisis preparation of SBA19:11 SBA and FEMA coordination during a crisis20:08 Best practices for businesses before a crisis21:58 The budget allocation of the govt for the SBA24:06 Small business loans and opportunities for growth26:20 The challenges ahead for SBA27:37 Final takeawaysProduced by Heartcast Mediahttp://www.heartcastmedia.com

How is the Biden administration managing the crisis at the southern border? What more can or should be done? Is there a role for the business community in addressing this worsening situation?In this episode, Jeh Johnson, former Secretary of the Department of Homeland Security, shares his insights and observations in a candid conversation about the continuing immigration crisis.Quotes"If the economy in the source country improves levels of illegal migration from that source country go down." - Jeh Johnson"We need comprehensive immigration reform to solve these problems. The problem of our southern border is a solvable problem." - Jeh JohnsonFeatured GuestJeh JohnsonFormer Secretary of the Department of Homeland SecurityProfile: https://www.dhs.gov/medialibrary/assets/images/26178Chapters00:00 Introduction00:57 Biden’s action on the border crisis04:09 Reviving the old immigration policy06:17 Tools we used for the crisis08:13 Lessons learned from the past years11:38 Roles of gov’t agencies on border crisis13:54 Roles of business leaders on the crisis15:41 How to measure success on addressing the crisis18:35 Helping the southern communities on addressing the crisis20:03 Importance of visuals in conveying the border crisis25:04 Final takeaways from Jeh Johnson26:09 OutroProduced by Heartcast Mediahttp://www.heartcastmedia.com

Every industry is facing some level of cyber risk. Kate Kuehn, Chief Trust Officer at Aon, shares her advice and insights on how those in the private and government sectors can determine their readiness for a cyber crisis and prepare for and keep up with the latest threats.QuotesIn order to protect your business, you should have mandatory minimum security solutions which are important for good cyber hygiene and maturity. It's like "pay to play" and sets a responsible baseline for protection. - KateMaintaining good cyber hygiene and security can provide organizations with the confidence to be more creative, and innovative, and embrace new opportunities like the metaverse. Despite the risks, the benefits outweigh them. - KateFeatured GuestKate KuehnChief Trust Officer at Aonhttps://www.linkedin.com/in/katekuehnhttps://www.aon.comChapters00:00 Introduction01:02 The status of the cyber climate03:44 Private and Gov’t cyber crisis preparedness06:05 Importance of Cyber Maturity08:40 Better understanding of cyber risks11:10 Evolving role of Chief Information Security Officers14:41 Keeping up and responding to the latest threats16:17 Importance of Cyber risk insurance19:12 Best practices to be prepared for cyber attacks20:54 Key takeaways from Kate22:17 ConclusionProduced by Heartcast Mediahttp://www.heartcastmedia.com

Bob Ackley is a nationally known gas safety expert and president of Gas Safety Inc. In this episode, he discusses the natural gas leaks and explosions that can create a crisis for companies and communities.QuotesIt’s better to Ask the gas company for safety checks to ensure the safety of gas pipes, and if they don't provide satisfactory answers, contact the Department of Public Utilities. - BobGas companies have a duty to educate their customers on gas leak recognition and response. Natural gas is odorless, but companies add a rotten egg smell. Signs of gas leaks include dead vegetation, unusual noise, white cloud or mist, and bubbles in standing water. If you notice any of these signs, call the gas company immediately. - Bob"Public education is key in preventing natural gas leak crisis. We must be vigilant and report gas leaks immediately to avoid serious consequences." - BobFeatured GuestBob AckleyGas Safety Expert & President of Gas Safety Inchttp://gassafetyusa.com Chapters00:00 Introduction01:00 Natural Gas leak Crisis03:54 Gov’t role in gas line safety04:53 Role of Gas companies in safety06:20 Legislation for Gas Safety Compliance08:20 Gov’t and Gas companies' safety measures10:22 Safety steps for homeowners11:24 Effects of gas leaks on nearby vegetation12:23 Signs that there is a gas leak13:42 Safety steps and precautions for gas leaks15:47 Database for gas lines information17:15 Paying pipelines replacement18:50 The health risks of gas leaks20:30 Importance of educating the public22:00 Links and resourcesProduced by Heartcast Mediawww.heartcastmedia.com

New technology can often come with dangers, downsides, and disadvantages. Take deepfakes, for example. The manipulated videos make it appear that someone is saying something they never said. This form of disinformation has the potential to create a crisis for individuals, companies, organizations, and governments.Cybersecurity attorney Matthew F. Ferraro takes a deep dive into this growing threat.Quotes"Deepfake risk is like cybersecurity risk. They need to tabletop and think about how they'll respond, just like any other crisis." - MattGovernment and private sectors should be proactive and get the word out about deepfakes and some advice about how to recognize them - MattFeatured GuestMatthew F. FerraroCounsel at WilmerHale, National Security, Cyber Security, and Crisis Management Attorneyhttps://www.linkedin.com/in/matthew-f-ferraro-9241088a Chapters00:00 Introduction01:34 How deepfakes started02:54 How deepfakes are used05:23 Possible harm caused by deepfakes07:47 Security measures regarding deepfakes09:23 Government actions regarding deepfakes15:28 Crisis management regarding deepfakes17:31 Effective response when to deepfakes attacks20:16 Deepfakes technology in the coming years21:45 ConclusionProduced by Heartcast Mediawww.heartcastmedia.com

Social media platforms can be mixed blessings for government agencies and the private sector. While Facebook, Twitter, LinkedIn, and other sites can be used to reach target audiences quickly in a crisis, the messages and misinformation people post on the platforms can create a crisis for organizations.In this episode, Shannon Tucker, vice president of NextPR, shares her advice on how to communicate when a social media-related crisis strikes.QuotesIf the comments are racist or derogatory in nature, I would say leave them and determine if it's a best practice for you to respond or to ignore. - Shannon TuckerSmart social media management won't please everyone. It's better to stand for something and attract loyal customers, even if some people want you to stay in your lane. - Shannon TuckerQuickly, assertively, and say something substantial if you're going to get involved with a certain crisis . - Shannon TuckerI want to really double down on the importance of having a crisis communications plan with a social media strategy. - Shannon Tucker Featured GuestShannon TuckerVice President, Next PRhttps://www.nextpr.com https://www.linkedin.com/in/shannon-tucker-42756a31https://www.instagram.com/nextpr/ Chapters00:00 Introduction01:00 Shannon’s experience in social media related crisis01:48 social media platforms create crisis03:53 How quickly should companies respond on a social media crisis04:20 Different approaches of gov’t and private sectors on social media crisis05:40 Humor as an approach to social media crisis07:14 Social media crisis management planning09:18 Risks and warnings of social media platforms10:35 Incorporating social media crisis into their crisis plan13:04 Considerations for responding to crisis and Issues14:12 Managing social medias15:52 Good and bad Social Media crisis responses19:55 Security threats from social media20:25 The Importance of Glassdoor in social media management23:07 Final takeaways Produced by Heartcast Mediawww.heartcastmedia.com

Just because a company or government agency did not have a crisis today, there’s no guarantee they won’t have a crisis tomorrow.Paul Washington is the executive director of The Conference Board’s Environmental, Social & Governance Center. In this episode, he discusses the challenges, issues, and obstacles organizations can face when confronted by a crisis.QuotesCrisis management is part of the broader picture of organizational resilience. - PaulBusiness continuity planning is essential to continue operation during a crisis. - PaulOne of the biggest challenges that we're facing and we've all been experiencing lately are that crises are occurring simultaneously. They are interconnected.- PaulFeatured Guest in this episodePaul WashingtonExecutive Director, The Conference Board’s Environmental, Social, & Governance CenterLinkedin: https://www.linkedin.com/in/pfwashingtonChapters00:00 Introduction01:03 Paul’s background01:40 CEO’s preparedness gap in Crisis management04:01 Type of crisis on the report04:46 Companies vs Federal agency in handling crisis06:22 Handling internal crisis07:28 Lessons from private and government sectors09:14 Steps on doing post-crisis investigation12:25 FEMA’s crisis management14:23 Challenges of private and federal agencies during crisis16:23 Preparedness of companies in America18:29 Importance of simulation and drills19:51 Mitigating the risk of crisis21:27 New crisis that will emerge in the future23:20 Final takeaways from the guest24:00 OutroProduced by Heartcast Mediawww.heartcastmedia.com

How well are the Biden administration and corporate America communicating about the worsening climate crisis? And what could they learn from each other? Stacy Rosenberg is an associate teaching professor at Carnegie Mellon University’s Heinz College, where she teaches graduate-level courses on writing for public policy and strategic presentation skills. In this episode, Rosenberg shares her insights and observations about the strategies the federal government and the private sector are using to discuss climate change and the most effective tactics and techniques they could employ.QuotesUsing terms like global warming and climate change are outdated and politicized, businesses and government officials should focus on communicating the economic and health benefits of climate initiatives. - StacyThey must consider how to communicate the impact of climate change on daily life instead of just focusing on glacial melt which is difficult for people to relate to. - StacyFeatured Guest in this episodeStacy RosenbergAssociate Teaching Professor, Carnegie Mellon University's Heinz CollegeProfile: https://www.heinz.cmu.edu/faculty-research/profiles/rosenberg-stacyLinkedin: https://www.linkedin.com/in/stacyrosenbergChapters00:00 Introduction00:58 Stacy’s expertise on Climate Crisis Communications01:40 Biden Administration's Climate Crisis Communication Efforts03:33 EPA's Missed Deadlines in Addressing Climate Crisis and its consequences05:33 Private sectors’ action on addressing climate crisis07:37 The challenges of Communicating Climate Change13:03 Best practices and recommendations on climate crisis communications18:20 Overcoming difficulties and things to keep in mind about climate crisis communication23:20 ConclusionProduced by Heartcast Mediawww.heartcastmedia.com

What can government and corporate executives who want to prepare for a crisis learn from how the Federal Emergency Management Agency does its job?The people at FEMA may have more experience responding to various crises than others in the government and private sectors. The list of disasters they’ve dealt with includes floods, landslides, winter storms, hurricanes, tornadoes, and earthquakes.Aaron Levy is the director of FEMA’s Individual and Community Preparedness Division. In this episode, Levy shares his insights on how the agency trains, prepares for, and responds to a crisis and the lessons you can learn from its experience.QuotesThe National Incident Management System (NIMS) and the Incident Command System (ICS) provide a standardize communication and collaboration during emergencies. - Aaron"Former administrator was very fond of saying the best disasters are federally supported, state managed and locally led." - AaronFeatured Guest in this episodeAaron LevyDivision Director, Individual and Community PreparednessLinkedin: https://www.linkedin.com/in/aaron-levy-81b9397 Follow FEMA online, on Twitter @fema or @femaespanol, on FEMA's Facebook page or Espanol page and at FEMA's YouTube account. Also, follow FEMA Administrator Deanne Criswell's activities @fema_deanneFor preparedness information follow the Ready Campaign on Twitter at @ready.gov, on Instagram @ready.gov or on the Ready Facebook page.Chapters00:00 Introduction01:13 FEMA’s preparedness on disaster situation04:06 FEMA's Urban Search and Rescue Capabilities in Action07:43 FEMA's National Exercise Program: Continuous Improvement10:49 National Incident Management System12:36 Empowering Local Communities for Disaster Preparation.14:41 Practical steps for private sectors for disaster preparation19:24 "Key takeaways for disaster preparedness"21:43 Links and Resources22:23 OutroProduced by Heartcast Mediahttp://www.heartcastmedia.com

Army Major Stephen Von Jett, a public affairs instructor at the Pentagon’s Defense Information School, discusses what federal agencies and corporate executives can learn from how military officers are trained to communicate with the public about crisis situations.QuotesIn a crisis of public trust, you have to stop the bleeding. And once you do that, you can start building back. - Major Von JettCrisis response needs to be done when the skies are clear and the waters are calm. It starts early with establishing a crisis action plan and a release authority matrix for public information. - Major Von JettFeatured Guest in this episodeMajor Stephen Von JettPublic Affairs and Strategic CommunicationsLinkedin: https://www.linkedin.com/in/stephen-von-jett-95b93050 The Pavilion Dinfos Online Learning Website: https://pavilion.dinfos.edu/ Chapters00:00 Introduction00:53 Purpose and activities of the school01:41 Crisis Communication Training03:44 Application of the Training05:26 The role of media training play08:04 Crisis communication of Military, Government, and Industry10:36 Some Crisis situations13:12 How Pavilion works15:44 Pavilion simulations and exercises16:49 Pavilion training resources18:10 Things to learn from defense information20:12 Being a well-equipped crisis communicators21:53 Takeaways from Major Von Jett22:54 OutroProduced by Heartcast Mediawww.heartcastmedia.com

A lot can be riding on how corporate executives communicate about a business crisis. Edward Segal, a crisis management expert and consultant, shares the best practices for communicating with the public strategically, effectively, and efficiently.

People can have short attention spans and memories. Crisis management expert Edward Segal shares three ways to help tell your side of the story about a crisis so that people will pay attention to what you say and are more likely to remember it.

What can you do today to prepare for a crisis that your company could have tomorrow? Crisis management expert Edward Segal shares his advice on what corporate executives should do now to help guarantee that they are as ready as possible for a disaster, scandal, or emergency.