This week you're getting to hear it from a BUYER himself; Dave Kittle. What does the process of buying and selling look like? How can you have leverage as the seller? What factors can affect the dollar amount YOU get at the close?This is a good one! Take notes and then listen to it again (and again)Connect with Dave:YouTubePodcastTwitter If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

I have heard more conversations in the last 6 months around this topic of buying and selling healthcare practices. Whether you hope to sell in the next 3-10 years or you want to keep your business as an asset, you still need to start with END in MIND! With that being said.. here are 3 things you need to know! If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Anthony Maritato is a Physical Therapist and Clinic Owner that took a nontraditional route to the profession, which you'll hear about in this episode. He now owns 2 In Network Physical Therapy Clinics in Ohio. His business approach when it comes to running an In Network practice is also nontraditional and the reason we're having a conversation today! Regardless of the payer model of YOUR practice.. there's a lot to be taken away from what Anthony has to say!  Connect with Anthony:Zero to Paid CourseYouTubeLinkedInFacebook    If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

If you're a fitness coach or clinician who is burned out, you're only one offer away from creating better client/patient retention and escaping the never ending cycle of needing "more new patients". The key is to understand your client's needs, goals and desires as well as where they are in their journey of life. Then, you need to know how to sell it!Tune into this episode to learn all about it and so much more!This is a good one!Connect with Dr. Matt Shiver:WebsiteInstagramLinkedInFacebook If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Connect with Jason :https://www.jasonsharpedptphd.comFollow him on Twitter If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

The final episode of the Countdown Series has led up to this ONE thing you MUST DO for business success! What's that? Well, it's NOT to think in "transactions". It's to shift from thinking in transactions and think more in... (well, you'll find out!) If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

The Countdown series continues today with 2 things you MUST do to increase arrive, pay and stay in your healthcare practice! If you remember, arrive pay and stay is what drives revenue and value in your practice. It's NOT about getting patients scheduled. It's about getting patients schedule who are prepared to arrive, pay, stay and complete a plan of care. Today, learn 2 very important ways to increase that first visit arrival and also increase the chances they agree on a plan of care. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

The countdown series continues with 3 reasons you're experiencing cancels, drop offs and no shows. If you address these 3 things, you will make more money in your practice this week.. guaranteed. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

I've done enough secret callers to know that your Front Desk can't answer these 4 (very important) questions after a new patient call. Yet, these questions MUST be answered. Otherwise, your chances of getting a cancel or a no show just increased!In this short episode, let's talk about the 4 W's your front desk is missing with every new patient call and what to do about it! If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Today's episode is all about 5 ways to ensure new patients DON'T show up on their first visit! (Are you doing any of these 5 things?) If so, it could be the reason your arrival rate is lower than you want it to be.Connect with me:WebsiteFacebook GroupYouTube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Dr. Lisa Van Hoose and the TEAM at The Ujima Center are the personification of seeing REAL solutions and TAKING ACTION. This is the longest podcast to date that I have been involved with and I wish it could've kept going!!  Dr. Van Hoose and her team share their insights and thinking around being not only a solution in their community, but being a solution upstream that will impact generations to come.There is no sitting around The Ujima Center waiting for people to show up with medical conditions or other issues! This is a proactive group who see real solutions for many issues that others wait around to treat and manage.  Sit back and listen in as Dr. Van Hoose breaks down how this thinking can be applied to current healthcare thinking and practices in any community.  Cheers! FYI - THE UJIMA CENTER: Advancing Black health and wellness justice through collaborations with Black communities and socially conscious partners in Monroe, Louisiana, The Ujima Center is making a big impact in their community one person at a time. I hope you enjoy listening to this conversation as much as I enjoyed having it with Dr. Lisa Van Hoose and her team.Learn more about The Ujima Center here: https://www.theujimacenter.org If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you thinking about selling your healthcare business? What are the steps you need to take to maximize the return on your investment? Are you looking for an expert to guide you through the entire process from beginning to end, so that you can sell your company for the highest price possible in a smooth and efficient manner?In this week's Action Series episode, in part 4 Jerry is joined by Dave Kittle. Dave is Mentored by the best in Healthcare and Mergers & Acquisitions. He’s an entrepreneur and licensed healthcare provider who has assembled an experienced board of advisors with over 121 years of experience. Hundreds of successful transactions and integrations, to acquire healthcare companies focused on the patient experience while retaining top employee talent. In today's episode, they will cover The insights and process of buying and selling for your Healthcare Practice. How to leverage your time and money into your business. The difference between acquisition and selling. People will spend money on a product that lasts and creates value. Selling your practice and buying a new one can be a great solution because of the benefits that come with being a first-time practice owner. What you’ll learn from this podcast:5:28 - How to create value for your buyer? 11:00  - Finding a great value to buy a Healthcare Practice 12:20 - Bringing knowledge and spreading the word about Acquisition and Mergers. 14:30 - Your role will be replaced as an Owner, not as a Practitioner18:30 -  Knowing and seeing your exit strategy Additional Resources: Reach out to Dave Kittle: Social:Instagram: @davekittlePodcast: The Dave Kittle ShowWebsite: www.cashbasedphysicaltherapy.orgReach out to Me:Social:Facebook group - Whats Best For The Patient, Is Best For BusinessYoutube - Jerry Durham PT If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

 How do you create actionable and repeatable business processes while staying true to your original creative vision?In this week's Action Series episode, in part 3 Jerry is joined by Frank Benedetto. Frank has been a Doctor of Physical Therapy for 10 years, and one of the most credentialed in the USA, he is double board-certified in both orthopedics and sports, Frank, like many clinicians, fell into Physical Therapy after receiving treatment for a broken leg and a shoulder injury in his teens. He now helps disruptive healthcare entrepreneurs launch and scale mission-driven businesses without going into debt or trading away their life with The HoneyBadger Project,In today's episode, they will cover How Frank's business has provided him and his family with the hope of a better future  by building a business that is driven by a purpose beyond profit. How can creativity and innovation be the cornerstones of the business, even if you are just a start-up?  How do you lead in a new era that is less about ordering and telling, and more about building relationships? How to develop and take charge in today's world of business.What you’ll learn from this podcast:4:38 - Creating a business saved Frank8:25 - What is a mission-driven company? 14:08 - be a client-customer business19:00 - Own the process, not the outcome. 21:09 - Helping you find your calling, commit to your niche, and how to study that niche 28:19 - The Pathway of Healing holistically 31:26 - Building a scalable business through your business process and system Additional Resources:Reach out to Frank Benedetto: Social:Instagram: @frank_benedettoFacebook: https://www.facebook.com/frank.benedetto.dptReach out to Me:Social:Facebook group - Whats Best For The Patient, Is Best For BusinessYoutube - Jerry Durham PT If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

How well did you and your team understand the flow of business? Have you discovered metrics and seen what works for you and your practice? In this week's Action Takers Series episode, in part 2 Jerry is joined by Chad Clark. Chad is a physical therapist with over 20 years of out-patient orthopedic and sports physical therapy experience. He helps patients with decreasing knee pain in people of all ages. He wants you to become injury-proof while increasing performance using safe and pain-free methods. This is vitally important in helping you become the best version of yourself, perform at your best, and avoid preventable injuries. This speaks to your underlying desire to be your best in your daily life. In today's episode, they will cover What is leading to a change in efficiency metrics in your business? How do you solve problems that need to be solved? How to measure your complete plan of care to know what’s working for you? Whatever you measure, it will likely be able to change. Anything that you want to change, you have to be aware of where you are at and what changes need to be made. What you’ll learn from this podcast:2:11 - Believer in a life cycle and the team together 8:37 - Leading to change in efficiency metric 13:54 - Steps in the process of how to get people paid19:00 - You are doing what you need to do for peopleAdditional Resources:Reach out to Chad Clark: Website: www.pt-connections.comReach out to Me:Social:Facebook group - Whats Best For The Patient, Is Best For BusinessYoutube - Jerry Durham PT If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

How can you grow your business when you're busy being an Admin and being a Practitioner, and not even making calls every day? Would you believe that even your front desk staff can impact your revenue and profit?In this week's episode of the Action Taker series, in part 1 Jerry is joined by Jordan Floyd. Jordan is the owner of Limitless Therapy and Wellness, LLC. He started his company to help busy executives, stay-at-home parents, and other individuals with musculoskeletal pain or dysfunction who are often unable to benefit from traditional physical therapy or wellness services due to the many barriers that limit or prevent access. He has seen first-hand the many shortcomings of our current healthcare system and has set out to be a part of the solution. In today's episode, they will cover How you can generate new business when you're not even making calls every day. The first step to generating new leads and closing more sales is taking action. The solution and impact on bringing Frontdesk into your practice business. The front desk is one of the most vital, yet often overlooked parts, of the company’s experience. What you’ll learn from this podcast:2:06 -  How he spent countless hours and hours as an Admin and a Practitioner.6:51 - The solution of Frontdesk takes your customer support to the next level.13:16 - The beauty of implementation 19:00 - Where can you focus in your business to make the biggest impact?  21:07 - Mobile practices in healthcare have the potential to help improve patient outcomes and reduce costs.Additional Resources:Reach out to Jordan Floyd: Social: Instagram: @limitlessptandwellnessFacebook: www.facebook.com/LimitlessTherapyandWellnessWebsite:  www.limitlesstherapyandwellness.comReach out to Me:Social:Facebook group:Whats Best For The Patient, Is Best For BusinessYoutube:Jerry Durham PT If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

 Have you ever wondered what it takes to sell your first call?  Are you curious about pricing for a call or how to set yourself up for success?  In this week’s episode, I will recap the full series of Art and Science of Selling in Healthcare - The Art Of The First Phone Call. Learn about the best ways to approach your first phone call, and get you on the right path to success. Learn the whys and hows of selling, how to approach common questions and concerns that might arise, to price and position yourself. What you’ll learn from this podcast:1:50  - The Art and Science of Selling 3:44 - Taking control of the conversation 5:08 - You have everything you need to be successful at your front desk  Reach out to Me:Social:Facebook group - Whats Best For The Patient, Is Best For BusinessYoutube - Jerry Durham PT If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you worried about the price of your products and services? Do you think that's why customers don't buy from you? Or are you wondering how to get more sales when your prices are higher than the competition?  In this week’s episode, I continue to talk about the last series of "Art and Science of Selling in Healthcare" - Dealing with Price. How to create an irresistible offer and make price less the issue. How to maintain the conversation after you introduce your PRICE. How can you get your first appointment after your first phone call? So how do you give your patients to take action? You start with value first and price second.What you’ll learn from this podcast:1:25 - Manage VALUE before the price 2:13 - Do not avoid the conversation on the PRICE! 3:08 - Set an expectation on WHEN will they get a priceReach out to Me:Social:Facebook group - Whats Best For The Patient, Is Best For BusinessYoutube - Jerry Durham PT If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

If you are a healthcare provider, the number one question your new patient asks YOU is: “How much does this cost?” How would you respond to this question in a way that will increase the chances of the patient returning and completing their plan of care without thinking about the cost?  In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 6. Why 99% of the callers are asking about the price? What is the best way to manage price, neutralize the conversation, and maintain control of the conversation? Selling an expert is far better than selling a commodity. Do not only discuss the price, discuss what they’re getting on that price that drives back to the VALUE.What you’ll learn from this podcast:3:26 - the SCARY question new patients asked 4:45 - How to talk about the Outcome5:15 - Why Patients are always asking about the “cost” rather than the “service” 6:16 - How to Make PRICE less an issue in the First Phone Call 9:03 - Selling an Expert is Easier Reach out to Me:Social:Facebook group - Whats Best For The Patient, Is Best For BusinessYoutube - Jerry Durham PT If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

How can you add value to your patients in order for them to trust you more and want to maintain your services through your treatments, not just once but on a long-term basis? How will you attract and retain your patients?  In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 5. How to implement, apply, and do the Selling as an Expert in order to retain your new patients. How to shift your Patients mindset into buying your Journey. Everybody is selling the same outcome, what differentiates you from other providers? Does your business get better if you are selling the Outcome? Sell the outcome in the context of the journey with you.What you’ll learn from this podcast:1:38 - Sell the Journey not the Outcome 4:38 - Selling as an Expert vs the Commodity 5:17 - The Five Phases of the Outcome 13:14 - The Work of the Provider Reach out to Me:Social:Facebook group - Whats Best For The Patient, Is Best For BusinessYoutube - Jerry Durham PT If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

The first conversation with a patient is incredibly critical. So, how do you maintain the right conversation in order to establish your value and sell your price? What are the qualities that every healthcare provider should have and what does it take to nail the perfect first call?  In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 4. The 5 steps  on taking your new patients on your FIRST phone call. Why is the beginning of the phone call important? How to take control of the conversation from the start to the end? Why were 99% of calls lost at the very beginning? Learning the ‘structure’ side of the side, and implementing the art side of managing the conversation. Take your new patients to your system that allows you to be successful by getting value first before price.What you’ll learn from this podcast:1:00 - How to maintain the conversation5:04 - The 3 mistakes you’ll be asking on your FIRST phone call 7:19 - How to take your patients to your process, and provide them the value before the price 7:59 - Acknowledge their pain and needs 9:59 - Your total costs for health care11:00 - Sell your value  Reach out to Me:Social:Facebook group - Whats Best For The Patient, Is Best For BusinessYoutube - Jerry Durham PT If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you having a hard time figuring out the right balance between being “leading” or being “in control” and getting to the business that you intended to address? Are you wondering if there is a way to only talk about business when talking with your clients without putting them off, making them feel like they don't have a say, or letting them into the conversation? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 3B. The art side of ACKNOWLEDGEMENT,  asking for PERMISSION-based questions,and how do you “LISTEN”. What is the art of moving the first phone call? If you aim for only ONE thing -  to get the problem to be solved, you need to LISTEN unless you want to defeat your purpose. Why is the “listening party” in the art of science is what missing the most? If we ask better questions, acknowledge, and understand the process, the call will be efficient and move with your client. Value your patient first, cost becomes the least for the patient. What you’ll learn from this podcast:1:01 - How do you acknowledge, listen, and ask permission-based questions to your patients? 4:09 - How do you keep the conversation going? 9:48 - How do you open the door to getting the expectation? 13:41 - How is this coming together in your business practice? 15:16 - All patients want to find the real expert in Healthcare Reach out to Me:Social:Facebook group - Whats Best For The Patient, Is Best For BusinessYoutube - Jerry Durham PT If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you having a hard time figuring out how to efficiently move through a call and do the business priorities to make the person on the other end feel that they are the priority at the same time? Do you want to know how you can maintain control of your calls? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare" - the Art of the First Phone Call part 3. How can you handle the person calling? What is the ART side of the first call? What should you do to make the patient feel more heard? How can care does not take care of and create patients’ success? Caring is the result of the art side. Acknowledge and ask permission-based questions with yes-or-no questions where you can maintain control of the call and get the information you need to make sure that person knows you have an expert who can help them understand their problem and can give them a plan of care. If you understand that you need a problem to be solved with people’s expectations, then that’s the way you set up that question.What you’ll learn from this podcast:2:21 - Empathy is not sympathy 3:31 - The extreme of the science side is caring 4:55 - The art of the first call7:20 - How to handle the person callingReach out to Me:Social:Facebook group - https://www.facebook.com/groups/488519702342284Youtube - https://www.youtube.com/channel/UCPz8_pWAP2yd4T7vWrgAeJw If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Are you in control of the conversation you are having with your clients? Are you always ready to hit the ground running when that phone rings? Do you know how to ask the best questions and how to respond to them?In this week’s episode, I continue to talk about the series of "Art and Science of Selling in Healthcare” - the Art of the First Phone Call Sell part 2. How is the call setup successful from the beginning? How important is the first call? Acknowledgment is part of science. It becomes the tool you use in the conversation to maintain control, but also to make sure the person on the other end knows it is about them. When people embrace this acknowledgment, they become in the moment in the conversation. LISTEN, DEBRIEF, REFLECT, and UNDERSTAND - It is the only way to be successful in it.What you’ll learn from this podcast:1:50 - Focus on the ART3:22 - The art of the conversation6:00 - The entry point in the business11:45 - The goal to every question 19:06  - Listen to respondReach out to Me:Social:Facebook group - https://www.facebook.com/groups/488519702342284Youtube - https://www.youtube.com/channel/UCPz8_pWAP2yd4T7vWrgAeJw If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

During the first call with your client, how do you focus on helping them in what they need? How do you demonstrate your expertise in healthcare practice? In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How does the first conversation become the roadmap of success? Determine who has more in control of the call? How to drive a person to a choice, and lead down to your path?  Acknowledge the pain and provide to solve the problem! The conversation is the key. Everybody has science in you that works with the art of conversation!  What you’ll learn from this podcast:3:08 - control the phone call 5:19 - Acknowledge is a place of control 7:23 - how to take control of the conversation 9:15 - anybody can help you, but not everybody can solve the problem! 12:19 - How to structure  a permission-based questions 16:56 - How to differentiate yourself from other providers  Reach out to Me:Social:Facebook group - https://www.facebook.com/groups/488519702342284Youtube - https://www.youtube.com/channel/UCPz8_pWAP2yd4T7vWrgAeJw If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

What does "sincere" conversation mean when communicating with a client? What is the strategy behind every effective conversation?In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How the most undervalued business process creates a bigger impact in the Ecosystem. What setting up the provider for success for the sales cycle?  How does the front desk become the greatest impact on the provider? How to change your front desk process to prevent canceled calls? You must acknowledge and understand the problem in order to be solved. You have to give your prospect the cost-benefits before they achieve their goals! The Science of Intake Process in Building the Art of conversation! What you’ll learn from this podcast:(1:51) - The beginning of the journey has the biggest impact on your business (2:34) - How the Ecosystem creates an impact in your business(5:30) - How to change your front desk and lower the percentage of your canceled calls (6:49) - The ‘Map of the Gold-Mind’ - 5 step sales process for your front desk(7:45) - Step One: Acknowledge the caller (9:33) - Step Two: What is the problem that needs to be solved? (12:59) - Step Three: Sell the Expert based on the problem and expectations that need to be solved(15:19) - Step Four: How are you gonna pay for this? (16:00) - Step Five: Recap Reach out to Me:Social:Facebook group - https://www.facebook.com/groups/488519702342284Youtube - https://www.youtube.com/channel/UCPz8_pWAP2yd4T7vWrgAeJw If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

So how do you achieve your goal? How should you put it together to succeed in your own healthcare practice? Are you curious about how you should get this to happen?In this week’s episode, I continue to talk about the series "Art and Science of Selling in Healthcare." How can you properly understand the process and whole patient journey in your business? When does the sale start in your business? What are your goals and leverage in every phase of the sale cycle? When someone raises their hand and says they need your help, that starts the sale within your business. The course of care, plan, and how you manage each and every step in every visit is the way to get the completion of your patient's ARRIVE, PAY, STAY, and COMPLETE plan of care. People should arrive at your business to get exactly what they thought they would.  What you’ll learn from this podcast:2:49 - The sale cycle don’t stop 3:43 - “The how” of what we have to do5:10 - Sale cycle 1: Pre-Arrival Phase7:29 - Sale Cycle 2: First visit with the provider9:56 - Sale cycle 3: completion of that planReach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

What do the greatest sellers do to be successful? Are you curious to know what the components of selling are that you need to consider in order to succeed in your business?In this week’s episode, I continue to talk about the series “Art and Science of Selling in Healthcare”. What are the great sales techniques and the things you need to carry over from the history of selling that will make you one of the great salespeople today? Understanding the importance of selling in healthcare must have science as the foundation. "The Science" is the script, process, and structure of the business. You must know the next steps and what the goals and objectives are. You must combine art and science together because all great salespeople who achieve their goals and objectives do both very well in understanding the process. What you’ll learn from this podcast:2:20 - What great salespeople do3:44 - Selling is the original outline for building trust4:59 - Two major components of selling6:39 - The art of selling7:21 - The selling process and selling steps 9:38 - The importance of understanding the process of what we need to achieve11:24 - The combination of art and scienceReach out to Me:Social:Facebook group Youtube  If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

What are the skills to have in order to achieve greater patient success and success in your business? Are you curious about how you can create better and bigger patient success within your practice?In this week’s episode, I talked about the arts and science of selling in healthcare. What are best selling skills and attributes in order to create greater success? There are times when marketing and sales are overlapping because you may have someone move into their journey within your business. Start putting that all together to create the patient experience that you wanted to create. The art and skills in the science of selling must have to be present during all the phases to have patient success.  What you’ll learn from this podcast:1:00 - The value in selling and putting together YOUR sales process1:42 -  Flow of a business marketing sales retention referrals2:11 - The patient’s life cycle 3:36 - The matrix you need to change and the things you need to do4:02 - Where does the sales cycle start Reach out to Me:Social:Facebook groupYoutube   If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode of a two-part episode, in part 1 Jerry is joined by Dr. Monique J. Caruth, PT, DPT. Monique is the owner and founder of Caruth Staffing Agency P.C. She started this agency as a sole entrepreneur contracting only physical therapy services in the home of patients for various agencies in Maryland. Owing to her reliable, professional, empathetic, flexible nature and her proven leadership, ability to communicate effectively and efficiently, her poise with networking and collaborating to succeed as a team, and mentor younger clinicians. They are a minority-owned business that recruits the best to better serve you.In today's episode, they will cover how the team works in home health? What are the social work and services involved in home health? What are the expectations and experience for the home health business? The solutions that home health brings to the clients. The collaboration with other black women who want to start home health services. A lot of people ask for the “how”, but you have to know “why” you are doing this.Additional Resources: Reach out to Dr. Monique J. Caruth: Social: Instagram: https://www.instagram.com/fyzio4u/Facebook: https://www.facebook.com/fyzio4uWebsite: https://www.fyzio4u.org/Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode of a two-part episode, in part 1 Jerry is joined by Dr. Monique J. Caruth, PT, DPT. Monique is the owner and founder of Caruth Staffing Agency P.C. She started this agency as a sole entrepreneur contracting only physical therapy services in the home of patients for various agencies in Maryland. Owing to her reliable, professional, empathetic, flexible nature and her proven leadership, ability to communicate effectively and efficiently, her poise with networking and collaborating to succeed as a team, and mentor younger clinicians. They are a minority-owned business that recruits the best to better serve you.In today's episode, they will cover  How she proved people wrong that count her out. Meeting and networking over social media. What is traditional home health? What is the subset of home health? When did she know she needed to hire and who did she hire? Finding her team that has diversified backgrounds and skills were key to her growth!Additional Resources: Reach out to Dr. Monique J. Caruth: Social: Instagram: https://www.instagram.com/fyzio4u/Facebook: https://www.facebook.com/fyzio4uWebsite: https://www.fyzio4u.org/Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode of a two-part episode, in part 2 Jerry is joined by Dr. Juan Michelle Martin is a licensed physical therapist of 13 years, with an extensive background in patient care and as a competitive athlete. She is the creator of the Zero to Telehealth Program and coaches clinicians and practices in utilizing this distinct mode of healthcare. Her experiences as a star volleyball athlete, wife, and mom of 2, bring out her uniqueness in the form of nurture, drive, and connection. Dr. J connects, makes you feel comfortable, and will give you the tools for success.She formed JMM Health Solutions with a focus on pelvic floor dysfunction in adults and children and provides services not only in her Duluth location but also in-home and virtual/ online sessions. Dr. Martin is also a speaker, mentor, and consultant but when not working, enjoys being with her family, travel, and coaching volleyball.In today's episode, they will cover  How a surgeon's diagnosis changed my mind about becoming a surgeon, Moving around the US looking for the right mentorship. Building CEU's into our program. Running our program during COVID. Helping you develop your business as a minority woman. People want to serve in a meaningful and impactful way.Additional Resources: Reach out to Dr. J: Social: Instagram: https://www.instagram.com/thepelvicperspectiveFacebook: https://www.facebook.com/juanmichelle.martinWebsite: https://www.theblackfemalefoundation.com  https://www.zerototelehealth.comhttps://www.jmmhealthsolutions.comReach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode of a two-part episode, in part 1 Jerry is joined by Dr. Danelle Dickson, PT, DPT, OCS, is a 16 year licensed physical therapist, Performing Arts specialist, Orthopedic clinical specialist, and owner at Performance Plus Physical Therapy.  She is also the host of the Dancing around Elephants Podcast, co-founder of a business mentorship for minority women: The Black Female Foundation, and co-founder of the Dance Ready Project, an online hub for tools and resources for dancers.In today's episode, they will cover how she has combined medicine and the dance world. How she found her inspiration to become a Physical Therapist from a dance injury. Taking a risk as a new grad on a Visa and saying no more to burning out. Finding a clinic that fits her and her values.  Additional Resources: Reach out to Danelle: Social: Instagram: https://www.instagram.com/3ptdc/Facebook: https://www.facebook.com/PerformancePlusPhysicalTherapy/Youtube: https://www.youtube.com/channel/UCBgmVMlWMH_iW9IbeluYbQQWebsite: https://www.3ptdc.com/Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry is joined by Dr, Danny Matta. Danny is an entrepreneur with a passion for helping other business owners. He’s become a go-to business consultant for cash-based physical therapy practices across the country. As the founder of Athletes’ Potential, he’s developed his 4 simple but effective keys to a successful business.In today's episode, they will cover burnout in the profession and how to prevent it? Building work environments that help prevent burnout. How to develop leaders in your business? Your business should support the life you want to live. If you try to help everyone then you end up helping no one!Additional Resources:Reach out to Danny: Social: Instagram:https://instagram.com/dannymattaptFacebook: https://www.facebook.com/groups/ptentrepreneur/Website: https://drdannymatta.com/Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry is joined by Dr, Danny Matta. Danny is an entrepreneur with a passion for helping other business owners. He’s become a go-to business consultant for cash-based physical therapy practices across the country. As the founder of Athletes’ Potential, he’s developed his 4 simple but effective keys to a successful business.In today's episode, they will cover what he learned from practicing prehab on a military base? Convincing himself out of traditional Physical Therapy. Tip for a new practice owner. Finding someone that compliments you in your business. Helping over 108 communities scale and grow towards his mission. Additional Resources:Reach out to Danny: Social: Instagram:https://instagram.com/dannymattaptFacebook: https://www.facebook.com/groups/ptentrepreneur/Website: https://drdannymatta.com/Reach out to Me:Social:Facebook groupYoutube  If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry is joined by  Dr. Sarah Haran,DPT Dr. Kate Blankshain, DPT. Sarah is the owner of Arrow Physical Therapy Seattle, an out-of-network practice in Seattle, WA. Kate owns Rally Physical Therapy, a hybrid model clinic with two locations in Chicago, IL. After finding success in their own practices, Sarah and Kate teamed up to help other physical therapists break away from the corporate, high-volume physical therapy model and begin small, independent cash-based or hybrid practices. Since 2019, over 150 physical therapists have now taken Sarah and Kate’s Start Your PT Practice 101 course, with over 50 going on to open their own clinics within a year of taking the course. Kate and Sarah offer private business coaching, run a mentorship and networking group of private practice owners, and teach various online courses for physical therapists looking to start or grow a practice.In today's episode, they will cover finding a need in your community and getting paid to fix it. What do your patients actually want?  Listen more and talk less to patients. What is the one habit practice owners need to break? Empowering women in healthcare!Additional Resources:Reach out to Sarah and Kate: Social: Instagram:https://www.instagram.com/fulldrawconsulting/Facebook:https://www.facebook.com/fulldrawconsulting/Website: https://www.fulldrawconsulting.com/Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry is joined by Dr. Ashley Johnson, DPT. Ashley is a licensed physical therapist in the state of Georgia. She has accrued over 10,000 hours of outpatient orthopedic treatment and is an expert in movement science. She believes manual therapy paired with guided exercise can greatly reduce, if not eliminate, pain and limitation associated with musculoskeletal injuries. She has combined her 10+ years of playing and coaching experience with the knowledge she acquired while earning her doctorate in physical therapy to create programming specifically for volleyball athletes. On top of that DocJay has an innovative marketing style and community interaction strategy that will increase your patient referral pool instantly!In today's episode, they will cover what changed her business? How to establish an undeniable package? How do you pivot your business during COVID? Over-delivering to your community. How to leverage your current skills to grow your business? Surround yourself with those who believe in your journey! Additional Resources:Reach out to Ashley: Website: https://www.docjaypt.com/Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week's episode, Jerry is joined by Dr. Ashley Johnson, DPT. Ashley is a licensed physical therapist in the state of Georgia. She has accrued over 10,000 hours of outpatient orthopedic treatment and is an expert in movement science. She believes manual therapy paired with guided exercise can greatly reduce, if not eliminate, pain and limitation associated with musculoskeletal injuries. She has combined her 10+ years of playing and coaching experience with the knowledge she acquired while earning her doctorate in physical therapy to create programming specifically for volleyball athletes. On top of that DocJay has an innovative marketing style and community interaction strategy that will increase your patient referral pool instantly!In today's episode, they will cover how she got into rehab by following in her mom's footsteps. How she found her community and niche? How she left the PT field altogether and started to train volleyball players as a private coach. A huge tip for anyone training youth athletes about advertising.Additional Resources:Reach out to Ashley: Website: https://www.docjaypt.com/Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about THE MAP TO THE GOLDMINE: Recap of the last 20 episodes! Listen to these episodes in order to get the most value for your time and return on ROI. Episode 5: YOU DON'T NEED MORE NEW PATIENTS!Episode 19: Why the only focus is ARRIVE, PAY, and STAYEpisode15: FDUTE: Fear, Doubt, Uncertainty, Trust, ExpectationsEpisode 17: The 3 objectives to increase first visit arrivals!Episode 7: 3 THINGS ALL (POTENTIAL) NEW PATIENTS WANTEpisode 6: THE 2 QUESTIONS YOU MUST ANSWER AFTER ALL NEW PATIENT CALLSEpisode 9: YOUR TEMPLATE FOR 1ST PHONE CALL SUCCESSEpisode 16: Owning every New Patient conversation: The TRIPLE AEpisode 8: 4 THINGS YOU MUST DO ON ALL NEW PATIENT CALLSLastly, the two most commented on episodes. Episode 18: Why you must be a problem solver BEFORE they even schedule!Episode: 20: More Money In your practice, with NO New Marketing! (Fix Your Leaky Bucket)Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about How to fix your leaky bucket in your practice. Marketing is not a solver for your leaky bucket! Marketing is one important part of understanding the flow of your business. What makes up the flow of your business? Asking happy paying clients for a referral.  Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the ULTIMATE plan of care metric. What makes up a complete plan of care? Arrival is the mindset you need to focus on not schedule! You can have patient success if you focus on ARRIVE, PAY, and STAY.  Get away from " Generating visits." You should have zero no-shows, zero drop-offs. If you prioritize this in your practice.  Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the Why you must be a problem solver BEFORE they even schedule! How to have a problem-solver mentality? Selling the outcome does not grow your business. People are looking for a solution to their PROBLEMS! How to set up the provider for success? How to build in fewer objections from New Potential  Clients.Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the Three objectives to increase first visit arrival. How to build a relationship with a client that will last throughout their entire life cycle with your company? Becoming the problem solver. How to set up the provider for success?Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the ART and SCIENCE of selling healthcare. The science portion is the what and Art is the how to do it. Every front desk personal knows what to collect but they do not know how to collect! Scripts do not teach people how to listen. Finally, what does The Triple A mean?Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about every successful patient journey in your business has these 5 words managed to the T. Those words are Fear, Doubt, Uncertainty, Trust, Expectations.   What I found out early in my business about these 5 words. The more trust you have the fewer of the 5 words you have. Drop-offs and cancel rates are caused by these 5 words. If the patient does not set the expectation you must set it for them. Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about 7 Attributes Of A Great Front Desk Sales Person. They care but that should not be the only attribute out of the seven they have. They have confidence in two things themselves and what they are selling. They are persistent and consistent. They talk to the other person on the phone about them (learn and listen). They adjust their words to fit the potential client's needs. They embrace concerns if any are brought up. Lastly, You Vs me about selling. Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the 3 roles of your front desk. Role one the voice of the company/salesperson or intake personal. Role two the face of the company/ customer service person. How most practices set up role two for failure. Finally, role three is the admin or back-office personal. Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about The 4 Phases of Your Patient's Lifecycle. Phase 1: Attraction phase or brand awarenessPhase 2: The golden momentPhase 3: Course of carePhase 4: Post-course of care to engagement Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this week’s episode, I talk to you about the patient lifecycle. How do you create patients success? Why your team needs to be dialed into the patient's process. Focusing on the patient experience is a waste if you have not focused on their lifecycle first. Creating systems to create the patient experience. Reach out to Me:Social:Facebook groupYoutube If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!