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Brian Burton & Nate Minnich
A podcast devoted to challenging, encouraging, advising, and highlighting the men and women of the home services industry. Whether you are a plumber, electrician, or HVAC technician, you all share the common tension of being both the hero and the villain in the eyes of the customer. Hosts Brian and Nate discuss and interview guests to show how to not only be the hero, but to be rewarded with more than a cape.
Total 222 episodes
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Brian Tracy - Outsell your cheap competitors.

Brian Tracy - Outsell your cheap competitors.

The one and only Brian Tracy explains how to differentiate yourself from the low-ballers in your market! 
01:02:5004/12/2023
Aaron Gaynor - From Tragedy to Triumph in the Plumbing Trade!

Aaron Gaynor - From Tragedy to Triumph in the Plumbing Trade!

How Aaron Gaynor went from bankruptcy to building a 60 Million dollar plumbing team in Ohio!
01:45:2727/11/2023
The 7 Deadly Objections pt. 2

The 7 Deadly Objections pt. 2

In this episode the final four objections are obliterated! 
01:06:2920/11/2023
The 7 Deadly Objections! Pt.1

The 7 Deadly Objections! Pt.1

The WND crew breaks down Brian's "7 Deadly Objections", and role plays ways to turn them into sales!
56:4213/11/2023
The Power of Negotiation - Special Guest: Brandon Voss of the Black Swan Group

The Power of Negotiation - Special Guest: Brandon Voss of the Black Swan Group

In today’s show, we interview special guest Brandon Voss of the Black Swan Group. Brandon is an expert trainer, coach, and thought leader serving as president of the Black Swan Group. Starting his entrepreneurial spirit at a young age detailing yachts at 14, Brandon gained diversity of experience eventually adapting the FBI’s hostage negotiation techniques to the business world. Brandon has served as guest lecturer at places such as the USC Marshall School of Business and Georgetown’s McDonough School of Business. He joins the show today to discuss the power of negotiation respective to dealing with clients in the home. Brandon details how tactical empathy employed properly can be the difference between a great deal and a great failure.
01:18:2106/11/2023
Chris Yano - How to Properly Market as a Company or Employee!

Chris Yano - How to Properly Market as a Company or Employee!

One of the biggest names in the trades, Chris Yano, explains how you can market yourself as a tech or a business owner, on this special episode of Waste No Day!
01:09:5430/10/2023
7 secrets to explosive growth! with Laura Kelly of Clover PT. 2

7 secrets to explosive growth! with Laura Kelly of Clover PT. 2

Laura Kelly founder of Clover, covers the 7 secrets that helped explode Parker and Sons to $240 million in annual revenue at one location!
01:06:3923/10/2023
7 secrets to explosive growth! with Laura Kelly of Clover

7 secrets to explosive growth! with Laura Kelly of Clover

Laura Kelly founder of Clover, covers the 7 secrets that helped explode Parker and Sons to $240 million in annual revenue at one location!
01:08:3116/10/2023
Have a record month in the shoulder season! With Richie Drew and Marty Landry

Have a record month in the shoulder season! With Richie Drew and Marty Landry

Richie Drew owns an Hvac company in Myrtle Beach, South Carolina. Marty Landry oversees operations, and together they have grown to 20,000,000 in residential service revenue. 
01:30:2309/10/2023
Recording in-home conversations with clients! Sebastian Jimenez of Rilla Voice is in your passenger seat.

Recording in-home conversations with clients! Sebastian Jimenez of Rilla Voice is in your passenger seat.

Sebastian Jimenez is the founder of Rilla Voice, a software used to record and analyze in-home sales conversations for training purposes. 
01:32:2602/10/2023
From Electrician to owner of a 16 million dollar home services team - with Tony Zack.

From Electrician to owner of a 16 million dollar home services team - with Tony Zack.

Tony Zack is a master electrician who went from running calls to owning a 16 million dollar business!
01:38:4925/09/2023
Five Million Dollars a year in sales from the east coast with Kevin Polito!

Five Million Dollars a year in sales from the east coast with Kevin Polito!

From apprentice to service tech to comfort adviser selling $5 million dollars this year.
01:17:4918/09/2023
Running a call like a Hostage Negotiator! - With Sandy Hein of the Black Swan Group!

Running a call like a Hostage Negotiator! - With Sandy Hein of the Black Swan Group!

Sandy is a 23 year law Enforcement veteran with 10 years as a hostage negotiator. She is now a coach for Chriss Voss's Black Swan Group.
01:35:3011/09/2023
How and why to sell club memberships with Mike Vavreck

How and why to sell club memberships with Mike Vavreck

Mike Vavreck is the VP of operations for a 40 million dollar HVAC\Plumbing\Electrical team in Lancaster, Pa. Today he's in your passenger seat to talk about how he had five CSRs sell over 100 plans the previous month, including one who sold 230!
01:36:1404/09/2023
Growth through discomfort with Dustin Seaton!

Growth through discomfort with Dustin Seaton!

Dustin Seaton tells his story of going from tech to director of ops for a 30 million dollar team. 
01:05:0328/08/2023
The 3 keys to getting more out of every call with the vice president of a 30 million dollar plumbing team, Mario Martinez!

The 3 keys to getting more out of every call with the vice president of a 30 million dollar plumbing team, Mario Martinez!

Mario talks about how he uses discipline, training and consistency to oversee a 300 million dollar plumbing team. 
01:08:3821/08/2023
The Sales Boss! with Jonathan Whistman.

The Sales Boss! with Jonathan Whistman.

Jonathan talks about how to measure your own success as a salesperson or your teams success as a leader, as well as how to motivate yourself or your team to get better with KPIs that actually matter to salespeople themselves!
01:28:1114/08/2023
From $4M to $32M in just four years!! with Dustin Hufsey!

From $4M to $32M in just four years!! with Dustin Hufsey!

Dustin Hufsey is in your passenger seat to talk about how servant leadership has helped him 8X his business in 4 years!
01:05:5407/08/2023
Brian Burton In Your Passenger Seat

Brian Burton In Your Passenger Seat

Welcome to Waste No Day Podcast! In this episode of Brian Burton, he opens about his journey from addiction to redemption, and how he became a successful leader in his field. But just as his story reaches its climax, a shocking twist leaves Brian facing a difficult situation that threatens to unravel all the progress he's made. Don't miss this gripping tale of personal growth and overcoming obstacles, coming soon to your podcast feed. Here's a breakdown of what to expect in this episode: A personal voyage of growth in the trades industry, empowering your own professional endeavors. The profound impact of mentorship and individual development as game-changers in your personal and career trajectories. An inspiring story of combating addiction, fueling hope and determination. Understand the nuts and bolts of nurturing successful teams in your workplace, leading to enhanced productivity. The magic of gratitude and giving, embracing this philosophy in your life journey. And so much more!   About Brian Burton:   Born and raised in Detroit, MI, Brian entered the home services industry through family connections, gaining valuable mechanical and service industry experience. Relocating to Las Vegas, he focused on improving his communication skills while advancing his plumbing career. Transitioning into commissioned sales, he mastered customer satisfaction. Now, as operations manager at Benjamin Franklin Plumbing in Lancaster, PA, Brian uses his expertise to train the next generation, encouraging them to aim higher for a fulfilling career.   Connect with Brian Burton on… LinkedIn: https://www.linkedin.com/in/brian-burton-b1276415a/   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ
01:29:1731/07/2023
Tommy Mello Returns to Elevate! Your Career - Part 2

Tommy Mello Returns to Elevate! Your Career - Part 2

Welcome to Waste No Day Podcast! In this episode, Tommy Mello shares his expert insights on the power of mindset and self-reflection, and how they can lead to profound personal development and achievement. Based in sunny Phoenix, Tommy Mello is best known for his $500,000 loan, which was denied in 2016. But he didn't let that stop him from becoming highly successful in the business world. Instead, he went out and redefined what it is to be a business leader. Through his experience, Tommy has mastered the art of hiring for his weaknesses, diversifying his knowledge bank by learning from others in different industries and building a focused destination for thriving outcomes in business.   Here's a breakdown of what to expect in this episode: Learn how crucial a resilient mindset and self-reflection are for triggering personal expansion. Recognize the influence of gratitude on relationships, and how it can be a major catalyst for success. Identify tactics to increase productivity and net profit by enhancing your time management and delegation skills. Comprehend the role of financial restraint and the principle of living within your budget in maintaining financial health. Imbibe the pith of ongoing learning and the need for adaptability in driving business prosperity and innovation. And so much more!     About Tommy Mello: Tommy Mello is the owner and operator of A1 Garage Door Service, the host of the Home Service Expert podcast, and owner, partner, or investor in 14 other businesses ranging from Christmas lights to real estate to mobile apps. Today, A1Garage is a $100m dollar business across the US and is expanding into Canada. Connect with Tommy Mello on… Website: https://a1garage.com/ Podcast: https://homeserviceexpert.com Instagram: https://www.instagram.com/officialtommymello/ LinkedIn: https://www.linkedin.com/in/tommymello/   Tommy’s Book: https://angels.homeservicemillionaire.com/order-537068861647523872885     Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
46:4924/07/2023
Tommy Mello Returns to Elevate! Your Career - Part 1

Tommy Mello Returns to Elevate! Your Career - Part 1

Welcome to Waste No Day Podcast! In this episode, Tommy Mello shares his expert insights on the power of mindset and self-reflection, and how they can lead to profound personal development and achievement. Based in sunny Phoenix, Tommy Mello is best known for his $500,000 loan, which was denied in 2016. But he didn't let that stop him from becoming highly successful in the business world. Instead, he went out and redefined what it is to be a business leader. Through his experience, Tommy has mastered the art of hiring for his weaknesses, diversifying his knowledge bank by learning from others in different industries and building a focused destination for thriving outcomes in business.   Here's a breakdown of what to expect in this episode: Learn how crucial a resilient mindset and self-reflection are for triggering personal expansion. Recognize the influence of gratitude on relationships, and how it can be a major catalyst for success. Identify tactics to increase productivity and net profit by enhancing your time management and delegation skills. Comprehend the role of financial restraint and the principle of living within your budget in maintaining financial health. Imbibe the pith of ongoing learning and the need for adaptability in driving business prosperity and innovation. And so much more!     About Tommy Mello: Tommy Mello is the owner and operator of A1 Garage Door Service, the host of the Home Service Expert podcast, and owner, partner, or investor in 14 other businesses ranging from Christmas lights to real estate to mobile apps. Today, A1Garage is a $100m dollar business across the US and is expanding into Canada. Connect with Tommy Mello on… Website: https://a1garage.com/ Podcast: https://homeserviceexpert.com Instagram: https://www.instagram.com/officialtommymello/ LinkedIn: https://www.linkedin.com/in/tommymello/   Tommy’s Book: https://angels.homeservicemillionaire.com/order-537068861647523872885     Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
55:4317/07/2023
From $80K in Student Debt to Regional Director of $54M HVAC Team with Kyle Fleck of Service Minds

From $80K in Student Debt to Regional Director of $54M HVAC Team with Kyle Fleck of Service Minds

In today’s show, we are putting Kyle Fleck in your passenger seat to discuss his journey through the trades and what it really means to serve the client. Growing up in Pennsylvania, Kyle did what many kids do and that is go to college. What he got was $80K in debt. Given the opportunity to enter the trades as a dispatcher, Kyle took the jump, and the journey began. Growing through the ranks Kyle experienced the trades in many positions including dispatcher, marketing director, office manager, service manager, sales manager, and now regional director. Now, passionate about leading leaders, Kyle spends his days guiding multiple branch managers through the challenges that come. On the show, Kyle shares his approach in serving the client, some ideas for goal setting and accountability, as well as other great thoughts from behind the curtain.
01:11:4310/07/2023
World Class Leadership with JP Dinnell of Echelon Front

World Class Leadership with JP Dinnell of Echelon Front

Welcome to Waste No Day Podcast! In this episode, JP Dinnell shares practical tips and strategies for becoming a more influential and trusted leader. JP discusses valuable insights on building trust, alignment, and caring relationships within a leadership context. By adopting a mindset that values trust, embraces diverse perspectives, and demonstrates genuine care for team members, leaders can create an environment that promotes collaboration, growth, and employee satisfaction.   Here's a breakdown of what to expect in this episode: Observations of good leadership, including taking care of the team while maintaining high standards. The importance of having someone you look up to provide guidance and suggestions for personal and professional growth. Emphasizing the significance of alignment in building relationships and effective leadership. How alignment enables effective communication and minimizes conflicts The five key elements for a solid relationship: trust, listen, respect, influence, and care And so much more!     About JP Dinnell:   JP Dinnell is a former U.S. Navy Seal who spent nearly a decade in the SEAL Teams with three combat deployments. While with SEAL Team Three’s Task Unit Bruiser, JP worked closely with SEAL Officers Jocko Willink and Leif Babin, and was a factor in many of the combat operations Jocko and Leif wrote about in Extreme Ownership. J.P now is sharing his talents in leadership and excellence serving as the Director of Tactical Training Programs, Leadership Instructor, Speaker, and Strategic Advisor for Echelon Front.   Connect with JP Dinnell on… Website: https://echelonfront.com/ LinkedIn: https://www.linkedin.com/in/jeremiahdinnell/ Facebook: https://www.facebook.com/jpdinnell/ Twitter: https://twitter.com/jpdinnell?lang=en Instagram: https://www.instagram.com/jpdinnell/?hl=en   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
01:29:5803/07/2023
Eliminating the FEAR from Our Words with Tom Hopkins of Tom Hopkins International

Eliminating the FEAR from Our Words with Tom Hopkins of Tom Hopkins International

In today’s show, we are re-releasing a great interview with special guest Tom Hopkins about fear words. World-renowned as THE Builder of Sales Champions, Tom Hopkins’ practical, yet powerful selling strategies have made the careers of literally millions of sales professionals. Tom has been teaching via live and online events, recorded audios and videos, and through his books for over 40 years. His classic book, “How to Master the Art of Selling” is dog-eared and filled with yellow highlighter on the shelves of today’s top sales pros. Tom teaches simple strategies you can put to work in your very next sales presentation. Why have millions built their careers on Tom’s training? Because they get the results they want—closed sales and happy clients! In this episode we investigate the power of the words we use and specifically the words we should avoid.
01:09:2826/06/2023
Anchoring to Increase Sales with Josh Kelly of Clover Marketing and Consulting

Anchoring to Increase Sales with Josh Kelly of Clover Marketing and Consulting

Welcome to Waste No Day Podcast! In this episode, Josh Kelly shares how anchoring can be used to motivate employees and create emotional connections with customers. Josh Kelly's success story in the home service industry had an unexpected twist that propelled him to greatness. Growing up in a family deeply rooted in the trades, he learned the value of hard work and dedication. But it was his discovery of the 51% rule that helped him take his business to the next level. Despite facing challenges and setbacks, Josh's unwavering commitment to growth and personal improvement anchored his success. Here's a breakdown of what to expect in this episode: Discover valuable insights into the ever-evolving home services industry. Master the art of utilizing emotional anchors to stay motivated and focused. Gain a competitive edge by leveraging unique selling propositions in your marketing strategy. Grasp the impact of private equity firms on the growth of home service businesses. Learn the significance of continuous education and training in expanding your home service venture. And so much more!     About Josh Kelly:   Josh Kelly is the CEO of Clover Marketing and Consulting, as well as the host of the LIP Service For Contractors podcast. He teaches home service business owners how to consistently grow companies from seven figures all the way up to nine figures. He has helped his own family business, a local heating, cooling, and plumbing company in Phoenix, grow from $7 million to $175 million in just 14 years. He has been featured on stages with Zig Ziglar Foundation, Dave Yoho, and the EGIA, as well as on major platforms like CBS, Fox, and NBC.   Connect with Josh Kelly on… Website: https://www.growwithclover.com/ LinkedIn: https://www.linkedin.com/in/josh-kelly-clover/   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ
01:14:1619/06/2023
$130M Sales Director on How to Close More Jobs with Shane Belzer of F.H. Furr

$130M Sales Director on How to Close More Jobs with Shane Belzer of F.H. Furr

In today’s show, we are putting Shane Belzer in your passenger seat to discuss how to close more jobs. Shane started his journey in the trades as an apprentice in the typical “thrown to the wolves” training method. After gaining some success and working his way up, he took a break from the trades before returning in a more dedicated sales role. Moving from Comfort Consultant, to Sales Coach, to Director of Sales, he now sits as the Regional Director of Sales overseeing $130M in sales for F.H. Furr based out of Manassa, VA. Through the years Shane has refined his sales acumen to a science, focusing on radical consistency as the foundation for success. On today’s show, he shares some of the elements he has learned and what it looks like to apply them in the field.
01:36:4912/06/2023
The Power of Risk with Author and Skydiver Jim McCormick

The Power of Risk with Author and Skydiver Jim McCormick

In today’s show, we are putting Jim McCormick in your passenger seat to discuss the power of risk. Risk is a concept that we all generally shy away from because it requires vulnerability. Sometimes this vulnerability is physical, like jumping out of a plane or perhaps emotional like expressing your feelings. Either way, we typically look to avoid risk. However, we also choose to risk every single day when we hop in the car and drive down the road or any number of other activities that are seemingly benign but have inherent risk built into them. Our familiarity with activities and our perception of them makes the difference with our level of acceptance. But what about the risks that make a difference in our lives? Taking a new job. Moving to a new place. Asking for that first date.  Over the course of our lives there are pivotal moments that often change the direction of our lives and in many of these cases risk is involved. Very rarely do we look back on those moments and regret that that we overcame the fear and anxiety of taking the risk. So, if there is such reward in things, there is power. This is what Jim McCormick has based his book upon and practiced in his own life. With over 5000 career skydives, Jim is well familiar with the concept of risk and has taken concepts and practices from theory to our conversation to understand why risk is so powerful. Stretching our comfort zone is never comfortable by definition, but it may be just what we need for that next big thing.
01:29:5205/06/2023
Starting Over! From $0 to $6M with John Wenman of Wenbrooke Services

Starting Over! From $0 to $6M with John Wenman of Wenbrooke Services

In today’s show, we are putting John Wenman in your passenger seat to discuss his journey in starting over as a residential service provider. Starting his business with his wife in 2015, John was all commercial. An electrician by trade, John got tired of the cash flow problems that so frequently accompany commercial work and decided to make the switch to residential. Starting in 2020, at the beginning of covid-19, he had a tough road in front of him. Yet, he persisted, and through trial and error and opening his mind to experts in the industry, he has seen and continues to see success. Wenbrooke Services is now a tri-trade organization expecting to obtain $6M in revenue in 2023. Along the way, the lessons that John has learned have proved invaluable to his success. On today’s show, John shares some key insights on what made the difference through this difficult, but rewarding journey.  
01:04:4729/05/2023
Objections! with Jamie Mellinger and Logan Atland of Mister Sparky Electric - Part 2

Objections! with Jamie Mellinger and Logan Atland of Mister Sparky Electric - Part 2

In today’s show, we are putting Jamie Mellinger and Logan Altland in your passenger seat to discuss overcoming objections in the home. Returning to conclude the conversation from last week, Jamie and Logan are not strangers to overcoming objections. As combined $6M producers in 2022, they have refined and perfected their presentation over years of real-world application. Today, they share their insights on different scenarios and specifically different personalities that they come across in the trades. If you missed last week’s episode, be sure to catch the beginning of the conversation before you pickup with part two and this great conclusion.
01:13:4622/05/2023
Objections! with Jamie Mellinger and Logan Atland of Mister Sparky Electric - Part 1

Objections! with Jamie Mellinger and Logan Atland of Mister Sparky Electric - Part 1

In today’s show, we are putting Jamie Mellinger and Logan Altland in your passenger seat to discuss the selling process and objections. Jamie and Logan are no stranger to the show, both having been on multiple times in the past. Jamie and Logan are both 10 year plus electricians who are currently working for Mister Sparky Electric in Lancaster, PA. On the show, we explore how each of them has a slightly different approach in the home, but both have proved to be extremely effective with combined total in sales of $6M in 2022. Make sure that you catch the conclusion next week as these two powerhouses go through process and overcoming objections in the home.
01:03:1715/05/2023
The Brits Invade with a $2.8M Electrician with Joey of Mister Sparky Electric

The Brits Invade with a $2.8M Electrician with Joey of Mister Sparky Electric

In today’s show, we are putting Joey Abedini in your passenger seat to discuss how being a people person has led to great success in the home. Joey has made a career of being a student of people. Living in over twenty countries, it was something he had to do to understand culture, language, and relationship. Originally hailing from England, Joey learned the electrical trade starting at age 16. After completing an apprenticeship, Joey traveled the world taking jobs as a scuba diver, super yacht crew, and more. Now settled in Orlando, FL, his experiences have provided great talking points as he meets with clients in their homes. But it’s not just about his story. Joey has developed a natural curiosity about people and the stories that his customers have. This curiosity turns to great conversation turns to great trust. And that trust is what has anchored Joey’s ability to get on a real level with a client and discuss real needs in their electrical system. Selling over $2.8M last year alone, Joey ranks second in total electrical sales in the Mister Sparky Electric network. He joins us on the show today to talk about how he is being so successful in the home.
01:25:1708/05/2023
The Spark That Starts the Fire with Todd Liles of Service Excellence

The Spark That Starts the Fire with Todd Liles of Service Excellence

In today’s show, we are putting Todd Liles in your passenger seat to discuss growing your business. Todd is the founder and CEO of Service Excellence, an organization dedicated to the training and development of all things home services. Todd is no stranger to the trades himself. He has been a builder, tech, salesman, trainer, owner, executive, and now business coach. On today’s show, Todd shares some exciting new plans to help trade business grow and how with intention and focus the next level become achievable. Make sure you also catch Todd’s debut on the Waste No Day podcast from September 5, 2022, on episode #107.
01:09:1101/05/2023
Secrets for Electricians ONLY! with Joseph Lucanie and Clay Neumeyer

Secrets for Electricians ONLY! with Joseph Lucanie and Clay Neumeyer

Welcome to the Waste No Day Podcast! In this episode, join Clay Neumeyer and Joseph Lucanie from Electricpreneur Secrets – The Electricians Podcast, as they talk about their mission to help every master electrician with master sales, simplify pricing, and communicate effectively their value to the clients. This is an eye-opening episode for Electricians in the Home Service industry, that will certainly give a better perspective on valuing yourself, your trade experience, and communicating that value at a higher level.     Here's a breakdown of what to expect in this episode: Introduction: Clay and Joseph's background Understanding electrical systems and communicating with customers. On electrician specific resources Specializing on customer communication How Clay got started How Joseph got started On adversity in the trades On Maslow's hierarchy of needs On lacking resources in the electrical side of trades The dark cloud of self-objection. On the perspective of pricing "To Code" versus "To Modern Safety Standards" "You are worth it." On communicating the value of what you're doing. The service process Giving options to improve the quality of life. Presenting options as an opportunity to show what you can do at your price. Getting shocked for not following the safety process. Clay and Josephs hope for where the industry can go     About Clay Neumeyer: Clay Neumeyer is an Electrical Strategy Specialist. He is a proud father, partner, and Master Electrician with a business addiction. Clay has a fire burning for seeing Electricians RISE to their potential. He came up through the school of hard-knocks with a bachelor degree from adversity university and has risen through the ranks through a values centered service approach.   He has 18 years of entrepreneur experience, dedicated growth, over $150K of mentorship, self & academic education in Project Management, Master's level Business Administration, & Business Coaching.   With a deep understanding of the business & personal challenges and training associated with high-level performance, Clay is an asset you need in the Electrical industry.     About Joseph Lucanie:   Joseph Lucanie is an Electrical Service Specialist. He's a loving father and husband and is Master Electrician with a big vision for 3 things: Family, Service, & Sales.   He co-founded his last electrical business at the age of 22, led his team with a consistent 80% close ratio, and successfully exited his business by 30 with the goal of becoming one of the best Electrical Service & Sales trainers in North America.   As a master electrician with over 16 years of field experience, his goal is to provide genuine and impactful mentorship to all under care, with a particular emphasis on electricians who are trying to grow their own businesses. Understanding the struggles and the particular nature of operating as an electrician is one of the many reasons why his style of training is both unique and effective.       Connect with The Electricians Podcast on… https://www.buzzsprout.com/2065568 Apple Podcast: https://podcasts.apple.com/us/podcast/electricpreneur-secrets-radio-the-electricians-podcast/id1655181789 Spotify: https://open.spotify.com/show/3JCw0SE2SnHhg2APT5wau9 Youtube: https://www.youtube.com/@electricpreneursecrets Facebook Group: https://www.facebook.com/groups/electricpreneursecrets/  Come join us in our FB community of Electricpreneurs - To find us, simply Facebook Search "Electricpreneur" to find our "Electrical Contractor Success- Electricpreneur Club"     Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737   Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
01:15:5324/04/2023
Motivating a Movement with Ben Poole of HVAC Tactical

Motivating a Movement with Ben Poole of HVAC Tactical

Welcome to Waste No Day Podcast! In this episode, Ben Poole, founder of HVAC Tactical, talks about his mission to make the HVAC industry more attractive to young people and encourage a passion for the trade. Ben shares his experiences and insights on the importance of creating a positive community and mindset in the trades, and how it can lead to a movement of skilled and passionate individuals. Ultimately, Ben's mission is to change the negative stereotypes and make the trades a desirable and fulfilling career path for young people searching for opportunity.   Here's a breakdown of what to expect in this episode: Encouraging a passion for the HVAC trade among young people Importance of continuous learning and adaptation in the industry Creating a positive community to instill pride and ownership in the trades Shifting bad mindsets and making the trades a better place through self-reflection and growth Rethinking the trades and creating a movement to attract more skilled and passionate individuals And so much more!     About Ben Poole:   Ben Poole is a third-generation HVAC professional and the founder of HVAC Tactical. He began his career in the HVAC industry at a young age, cleaning his father's shop and helping his grandfather fabricate sheet metal ductwork. Ben spent several years learning to master residential and commercial installation before pursuing the service side of the industry. He became very well-rounded in installation, service, and troubleshooting.   Connect with Ben Poole on… LinkedIn: https://www.linkedin.com/in/ben-poole-2b96911b/   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
01:04:1417/04/2023
Magic Moments Make Sales with Danny Zatarain of Service MVP

Magic Moments Make Sales with Danny Zatarain of Service MVP

Are you ready to learn how to take control of the way you communicate and create genuine connections with your customers? In this episode of Waste No Day Podcast, Danny Zatarain shares his life story and the principles he learned from "Uncle Joe" about pure motive service. Danny emphasizes the importance of positive communication, controlling our responses to events, and shifting from being controlled by our egos to controlling our success. He also discusses the challenges technicians face in connecting emotionally with customers and handling objections, with a role-playing exercise to demonstrate how to redirect conversations toward the value of higher-end options. If you're in the home services industry, catch this episode full of practical tips on serving people with pure motive service and achieving revenue growth.   Here's a breakdown of what to expect in this episode: Importance of communication in sales, especially in home services industry Principles of "pure motive service" and creating a genuine connection with customers Importance of controlling one's response to events and shifting from being controlled by ego to controlling the outcome Importance of positive communication and avoiding negativity in personal and professional life Challenges faced by technicians in connecting emotionally with customers and presenting solutions, with a focus on handling objections and providing excellent customer service And so much more!     About Danny Zatarain:   Danny, or Daniel Zatarain, is the Director of Training & Development at Service MVP. His professional background and expertise lie in developing individuals and creating successful teams. He believes that having a mission and vision are important for success, but serving people is the key to making a difference. Danny is passionate about implementing new ideas for growth and development and fostering a culture of continuous learning within organizations.   Connect with Danny Zatarain on… LinkedIn: https://www.linkedin.com/in/danielzatarain/   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
01:36:5310/04/2023
Ken Goodrich on the Grit it Takes to Grow 2

Ken Goodrich on the Grit it Takes to Grow 2

Welcome to the Waste No Day Podcast! On this episode, we're diving into the world of leadership with Ken Goodrich, an HVAC industry expert who has lost 100 pounds due to his daily walking routine and change in diet. Ken shares insights on his inspiring Facebook group called "The First Step of Ken Goodrich," where hundreds of members encourage each other to stay active and share best practices. Ken also talks about the impact of handwritten customer letters on his team's motivation and how he wishes this practice were still prevalent in today's world. He shares valuable strategies for growing a business in the service industry, emphasizing the importance of building a solid team and prioritizing the sale of club memberships to generate revenue. Join us as we learn from Ken's experiences and discover the key to winning the race in business.   Here's a breakdown of what to expect in this episode: Ken Goodrich's daily walking routine with "The First Step of Ken Goodrich" Facebook group Importance of handwritten customer letters on team motivation and building a strong team of technicians Strategies for growing a business in the service industry, including prioritizing club memberships and building a system Importance of constantly educating oneself and staying ahead of the competition, and joining best practice groups to learn from others Being a successful businessperson is about more than just being a good tradesman and the importance of operating within a business system to succeed. And so much more!   About Ken Goodrich:   Ken Goodrich is the CEO of Goettl Air Conditioning and The Sunny Plumber, both based in Las Vegas. He grew up in Las Vegas and used to accompany his father on calls for his air-conditioning business. Goodrich acquired Goettl AC in 2013, established in Phoenix in 1939 by brothers Gust and Sam Goettl. After receiving the company, he expanded it to Las Vegas in 2016. He also started The Sunny Plumber in Phoenix and Tucson, later expanding to Las Vegas and Corona, California. Goodrich has recently acquired two additional air-conditioning businesses in Las Vegas and plans to continue expanding his brands across the Southwest.   Connect with Ken Goodrich on… Website: https://www.goettl.com/ LinkedIn: https://www.linkedin.com/in/kenneth-d-goodrich-ba580427/     Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
57:2003/04/2023
Ismael Valdez of NexGen on Leting Your Culture Do the Recruiting

Ismael Valdez of NexGen on Leting Your Culture Do the Recruiting

Get ready to be inspired by the founder of NexGen, Ismael Valdez, as he joins us on this episode of Waste No Day Podcast. Originally planning to discuss productivity, we shift the focus to the importance of creating a great work culture. Ismael shares his journey from being kicked out of his house at 17 to building a multi-million dollar company. He emphasizes the significance of employee satisfaction and how it can lead to increased revenue. Fear should not stop you from making decisions, and even slow times can be overcome with consistent marketing efforts. Learn from their mistakes of growing too fast and not knowing their numbers, and the importance of reinvesting back into the business.   Here's a breakdown of what to expect in this episode: Creating a great work culture and prioritizing employee satisfaction and success Valdez’s background and experience in the trades and learning from contractors Overcoming fear in business decisions and being decisive to achieve outcomes faster Consistent marketing and outbound calls to keep business going Importance of reinvesting back into the business and avoiding mistakes in pricing and employee compensation And so much more!   About Ismael Valdez:   Ismael Valdez is a man on a mission. As the owner of the #1 HVAC Company in Southern California, NexGen has grown to become an impressive family-owned and operated HVAC business by sticking to the basics… Superior customer service, data efficiency, and a highly-trained staff of technicians and contractors.   Ismael Valdez’s journey started as a young aspiring HVAC technician over 15 years ago, and he hasn’t forgotten his roots. Valdez believes in the family unit and treats every customer like they are part of his own. His continued commitment to fairness and dedication to core values has helped his business grow exponentially. It is undeniable that Valdez has made an impact on the HVAC industry. His drive to continually improve services and customer care, along with the support of his NexGen family, has led to an additional 10 locations across Southern California.   Connect with Ismael Valdez on… Website: https://nexgenairandplumbing.com/ LinkedIn: https://www.linkedin.com/in/ismaelvaldez/   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
01:07:0527/03/2023
Go For No 2: When They Say No with Authors Richard Fenton and Andrea Waltz

Go For No 2: When They Say No with Authors Richard Fenton and Andrea Waltz

Get ready to overcome your fear of rejection and failure in the latest Waste No Day Podcast episode! Let us welcome Richard Fenton and Andrea Waltz, the authors of "Go for No," for an inspiring discussion on how to turn rejection into success. Discover the motivation behind their book and new follow-up, and learn how parents unknowingly teach kids not to ask for what they want. Hear personal stories on handling rejection, how to sell without pressure, and why the customer is always right. Plus, find out where to get their entire book and why leaving honest reviews is essential. Don't miss this thought-provoking episode on embracing "no" as the key to success!   Here's a breakdown of what to expect in this episode: Overcoming the fear of failure and rejection Strategies for salespeople, including "go for no" and providing multiple options to customers Importance of listening to customers and overcoming objections Personal anecdotes and stories to illustrate points Discussion of the authors' book, "When They Say No," and the importance of leaving honest reviews And so much more!     About Andrea Waltz and Richard Fenton:   Andrea Waltz and Richard Fenton are the founders of Courage Crafters, Inc., and the authors of the best-selling book, Go for No! They speak internationally, teaching business, sales and entrepreneurial audiences how to overcome their fear of rejection and achieve extraordinary sales success by hearing ‘no’ more often. Their mindset and strategies have been embraced by people in a wide variety of businesses and industries to rave reviews and remarkable results. Richard and Andrea are also producers of a 98-minute personal development DVD movie and their “go for no” philosophies have been featured in numerous publications including Inc. Magazine, Forbes, Success Magazine and many others.   Go for No! has now sold over 400,000 copies and has over 1,000 five-star reviews on Amazon. After hitting #1 on Amazon’s ‘Sales & Selling’ Best Seller list, it’s remained in the top 50 sales books for the last 10 years, still considered a ‘must-read’ for new and seasoned sales professionals.   Connect with Richard Fenton on… Instagram: https://www.instagram.com/GoforNo/ Facebook: https://www.facebook.com/GoforNo/ LinkedIn: https://www.linkedin.com/in/Goforno/ YouTube: https://www.youtube.com/user/Courageous1s Twitter: https://twitter.com/GoforNo   Book: https://www.amazon.com/Yes-Destination-How-You-There/dp/0966398130   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
01:18:0520/03/2023
Default Aggressive with Carlos Mendez of Echelon Front - Part 2

Default Aggressive with Carlos Mendez of Echelon Front - Part 2

Join us on the Waste No Day Podcast as we dive into the world of leadership with Carlos Mendez, a consultant at Echelon Front. Carlos teaches the Four Laws of Combat and emphasizes the importance of building relationships and detaching from emotions in leadership. Learn about being "default aggressive" and how to manage emotions in difficult situations. In addition, Carlos shares personal tips and reflects on his experiences in the Navy and SEAL teams. Take advantage of this episode filled with valuable insights for leaders in any field.   Here's a breakdown of what to expect in this episode: The Four Laws of Combat and Echelon Front's approach to leadership Overcoming fear and the concept of being "default aggressive" Importance of personal protective equipment, relationship building, and risk reduction Lessons learned from Hell Week and their applicability to leadership in challenging situations Tips for managing emotions and avoiding emotional outbursts and reflecting on personal experiences And so much more!   About Carlos Mendez:   Carlos is a former Navy SEAL who started his Naval career as a medic with the Marines, where he completed two deployments. Upon completing BUD/s, he was assigned to SEAL Team One. He served as the medic, primary sniper, and point man and completed deployments to Southeast Asia, Iraq, Central America, and Afghanistan.   Carlos then served under Jocko as the lead instructor in teaching Close Quarter Combat for all the West Coast SEAL Teams. During his time there, Carlos was chosen for the prestigious Seaman to Admiral Program through which the SEAL Teams cut the member away to complete their undergrad degree and return as an officer. Former recipients of this award include Jocko Willink and Jonny Kim.   Connect with Carlos Mendez on… Website: https://echelonfront.com/carlos-mendez/ LinkedIn: https://www.linkedin.com/in/carlos-mendez-e/ Instagram: https://www.instagram.com/carlos_mendez_246/?hl=en   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
01:03:1213/03/2023
Default Aggressive with Carlos Mendez of Echelon Front - Part 1

Default Aggressive with Carlos Mendez of Echelon Front - Part 1

Join us on the Waste No Day Podcast as we dive into the world of leadership with Carlos Mendez, a consultant at Echelon Front. Carlos teaches the Four Laws of Combat and emphasizes the importance of building relationships and detaching from emotions in leadership. Learn about being "default aggressive" and how to manage emotions in difficult situations. In addition, Carlos shares personal tips and reflects on his experiences in the Navy and SEAL teams. Take advantage of this episode filled with valuable insights for leaders in any field.   Here's a breakdown of what to expect in this episode: The Four Laws of Combat and Echelon Front's approach to leadership Overcoming fear and the concept of being "default aggressive" Importance of personal protective equipment, relationship building, and risk reduction Lessons learned from Hell Week and their applicability to leadership in challenging situations Tips for managing emotions and avoiding emotional outbursts and reflecting on personal experiences And so much more!   About Carlos Mendez:   Carlos is a former Navy SEAL who started his Naval career as a medic with the Marines, where he completed two deployments. Upon completing BUD/s, he was assigned to SEAL Team One. He served as the medic, primary sniper, and point man and completed deployments to Southeast Asia, Iraq, Central America, and Afghanistan.   Carlos then served under Jocko as the lead instructor in teaching Close Quarter Combat for all the West Coast SEAL Teams. During his time there, Carlos was chosen for the prestigious Seaman to Admiral Program through which the SEAL Teams cut the member away to complete their undergrad degree and return as an officer. Former recipients of this award include Jocko Willink and Jonny Kim.   Connect with Carlos Mendez on… Website: https://echelonfront.com/carlos-mendez/ LinkedIn: https://www.linkedin.com/in/carlos-mendez-e/ Instagram: https://www.instagram.com/carlos_mendez_246/?hl=en   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ  
01:00:0206/03/2023
Growing an Electrical Business from $0 to $7M with George Saldana of Mister Sparky Electric

Growing an Electrical Business from $0 to $7M with George Saldana of Mister Sparky Electric

In today’s show, we are putting George Saldana in your passenger seat to discuss growing an electrical business. George Saldana was born in San Antonio, TX. He studied business in Junior college in the late 1970's and decided to open his first electrical contracting business at the ripe old age of 19 years old. After obtaining his City Electrical Journeyman's license in 1982 and his City and State Master Electrical license in 1989, George has continued to hone his knowledge through annual Continuing education courses and on the job expertise that can only be obtained through years of practical experience and satisfied customers. Moving through commercial, residential new construction, and now residential retro-fit, George has seen many sides and seasons of the electrical industry. Taking the plunge into the residential home services, George grew a business from just him and his son to over $7M in revenue. Now, operating as a Mister Sparky Electric franchise in San Antonia, George shares the lessons that he has learned throughout decades of trade service. He has been married to a beautiful and supportive wife for 36 years and has 3 wonderful children, Jeff 31, Shari 33 and Marcus 24. His hobbies include motorsport racing in the national organization NASA, riding his Harley Street glide and hanging out in his backyard with his family by the pool.
01:11:4427/02/2023
Selling From the Heart with Larry Levine

Selling From the Heart with Larry Levine

In today’s show, we are putting Larry Levine in your passenger seat to discuss selling from the heart. Larry is the international best-selling author of “Selling From the Heart” and the co-host of the Selling From the Heart Podcast. With 30 years of in-the-field sales experience within the B2B technology space, he knows what it takes to be a successful sales professional. Larry has successfully sold to customers ranging from up-and-down the street accounts to Fortune 500 companies. By using strategies explained in his book, he landed $1.3M in new sales leaving behind a $1.6M pipeline for the next rep. Now, Larry coaches and inspires sales leaders and their teams to do what he did. Since 2015, Larry has coached sales professionals across the spectrum of tenured reps to new millennials entering the sales force. On today’s show, Larry applies this framework to the home services world and focuses on why trust makes such a difference.
01:08:0120/02/2023
Putting the Price Objection to Bed with Joe Cunningham of Success Track Network - Part 2

Putting the Price Objection to Bed with Joe Cunningham of Success Track Network - Part 2

In today’s show, we are putting Joe Cunningham in your passenger seat to discuss pricing, communication, and much more. Joe Cunningham has been in the home services industry for decades and has trained tens of thousands of technicians. He has worked with the largest and most well known best practice groups to help them create their training programs and procedures. He was President of Future University, the industry’s first contractor owned premier training organization and was instrumental in the first wave of industry consolidation. In today’s episode, Joe continues the conversation about pricing and why understanding what goes into a price allows for more confident presentations. Plus, Joe goes over more great questions to ask while in the home to gain not only permission, but understanding about why exploring all areas of the home is beneficial. Make sure you listen to part one last week before you catch this great conclusion.
01:24:5513/02/2023
Putting the Price Objection to Bed with Joe Cunningham of Success Track Network - Part 1

Putting the Price Objection to Bed with Joe Cunningham of Success Track Network - Part 1

In today’s show, we are putting Joe Cunningham in your passenger seat to discuss an understanding of why the price is what it is so that you feel confident in overcoming pricing objections. Joe Cunningham is no stranger to pricing objections. In the industry for decades, he is an experienced, award-winning veteran of the home services industry. Joe has created multiple curriculum for organizations including his own Success Track Network. He was one of the first million-dollar sales experts in the HVAC trade in the 80’s. Today, he helps contractors, distributors, and technicians who want to succeed with his proven processes and trainings. On this episode, Joe walks through the components that make up price to build confidence in the value you are bringing and the importance of the education process at the table. Be sure you listen next week to part two as we continue the conversation.
54:0006/02/2023
Keep Going! You Have Not Arrived with TJ Hartnett of Flywheel Coaching Group

Keep Going! You Have Not Arrived with TJ Hartnett of Flywheel Coaching Group

In today’s show, we are putting TJ Hartnett in your passenger seat to discuss the continual pursuit of getting better. There is no finish line when you are constantly trying to improve; but it is the very nature of complacency to think that there is. It is easy to let off the gas the longer we are in our career because we feel we have “learned enough” and “experienced enough.” However, it must be an intentional pursuit to always be open to change, learning, and coaching. TJ has lived the life in the field and in the office to know these feelings and now uses that education to coach others towards greatness. In the field since 1994, he has served in most of the roles of an HVAC company. Now, as the owner behind Flywheel Coaching Group he aims to help everyone win together. On today’s show, we focus on not settling and what it takes to decide to keep climbing higher.
01:44:5130/01/2023
A Million Dollar Education with Lawrence Castillo of Brody-Pennell Heating and Air Conditioning

A Million Dollar Education with Lawrence Castillo of Brody-Pennell Heating and Air Conditioning

We are putting Lawrence Castillo, the President and Operating Partner of Brody-Pennell Heating and Air Conditioning, in the passenger seat in today's show as he shares his insights and experiences on the HVAC industry. He emphasizes the importance of planning, budgeting, and recruiting contractors to achieve success. He also talks about the different models of selling and service, the changes happening in the industry, and how to create urgency. He also stresses the importance of customer service and transparent systems and processes to support it. He provides insights on recruiting new talent through trade schools, apprenticeships, and internal training programs. Additionally, he emphasizes the importance of having someone continuously reaching out to potential candidates for recruitment, as it is crucial to have a dedicated person to recruit to build a successful team.     Here's a breakdown of what to expect in this episode: Expert Insights on Building a Successful HVAC Business Mastering the HVAC Industry: Strategies for Planning, Budgeting, and Recruiting The importance of placing the right personality in the right position within the company The importance of having structure, discipline, and accountability in place to ensure good customer service and successful business operations. Recruiting process is important for small and big companies And so much more!   About Laurence Castillo:   Lawrence Castillo is the President and Operating Partner of Brody Pennell Heating and Air Conditioning, a 77-year-old company based in Los Angeles. He has a significant experience in the air conditioning industry, having worked as the GM of the largest heating and plumbing company in Canada and held leadership positions in other companies such as Leland Smith Service Champions. He is widely respected as one of the residential HVAC/plumbing industry’s top operators, and has generated record revenue growth for some of the West Coast’s most respected and well-known companies over the past 20 years. Under his leadership, Brody Pennell was voted the BEST Heating & Air Conditioning Company in Los Angeles by the readers of the Los Angeles Times for 2021 and 2022.   Check Laurence Castillo on... Facebook: https://www.facebook.com/BrodyPennell LinkedIn: https://www.linkedin.com/in/lacastillo/ Email: [email protected]   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ
01:31:5823/01/2023
Selling $2M of Indoor Air Quality with Coral Whale - Part 2

Selling $2M of Indoor Air Quality with Coral Whale - Part 2

On part 2 of this episode with Coral Whale, she shares her experience in sales and how she was able to convert a customer who had said "no" to eighteen other sales offers. She shares her tips on how to increase the value of one's business and services, how to handle objections to prices, and the importance of role-playing and objection handling. She also emphasizes the importance of training and investing in employees, and how having a "servant's heart" is important for customer service.   Make sure you're on board with Coral Whale and her $2M Indoor Air Quality mission - get ready to learn and grow!   Here's a breakdown of what to expect in this episode: What are the most common objections that homeowners have? How do you handle them? How do you overcome the objection of a traditional man’s world? The value is going to be 100 times greater when you have a female in the home than a male. Finding common ground with your clients. And so much more!   About Coral Whale:   Coral Whale is an experienced dispatcher and salesperson who has worked in the electrical, medical, and HR industries. She was a dispatcher at an electrical company 13 years ago and saw an electrician wiping the floor and was inspired to do the same. She then moved on to other odd jobs, but eventually circled back to dispatch and sales, demanding a commission-based structure. She made more money than the technicians and was let go, but after 12 years, she interviewed with an HR company that allowed her to go out in the field and work with a tool bag. She has since been working in the field, learning electrical and plumbing work, and educating herself on products in order to deliver her message to clients.   Coral Whale builds value and rapport with clients and finds solutions to problems that they have within their homes.   Check Coral on... coral [email protected] Facebook: https://www.facebook.com/coral.whale   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ
01:19:2016/01/2023
Selling $2M of Indoor Air Quality with Coral Whale - Part 1

Selling $2M of Indoor Air Quality with Coral Whale - Part 1

We are putting Coral Whale in your passenger seat in today's show to discuss $2M in Indoor Air Quality. Coral begins by sharing her story of how she got into HVAC sales and what motivated her to stay in the industry. She discusses the importance of understanding customer needs and building trust with them. She also explains the different types of air purifiers and the features to look for when considering a purchase. Lastly, she shares her best tips for selling air purifiers. Coral concludes by emphasizing the importance of trust and providing value to customers when selling HVAC products. She believes the sales process should be a partnership between the customer and the salesperson, with both parties feeling satisfied with the result.   Breathe easy: Make the air purifier your go-to for better indoor air quality!   Here's a breakdown of what to expect in this episode: Coral's career journey and experience in the HVAC industry. how she tracks her numbers in order to stay accountable, How did you get to be the monster you are? The importance of taking care of your HVAC system. And so much more!   About Coral Whale:   Coral Whale is an experienced dispatcher and salesperson who has worked in the electrical, medical, and HR industries. She was a dispatcher at an electrical company 13 years ago and saw an electrician wiping the floor and was inspired to do the same. She then moved on to other odd jobs, but eventually circled back to dispatch and sales, demanding a commission-based structure. She made more money than the technicians and was let go, but after 12 years, she interviewed with an HR company that allowed her to go out in the field and work with a tool bag. She has since been working in the field, learning electrical and plumbing work, and educating herself on products to deliver her message to clients.   Coral Whale builds value and rapport with clients and finds solutions to problems that they have within their homes.   Check Coral on... coral [email protected] Facebook: https://www.facebook.com/coral.whale   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ
01:27:4609/01/2023
Why Authority Matters in the Home and in the Market with Brittany Murphy of One Thing Marketing

Why Authority Matters in the Home and in the Market with Brittany Murphy of One Thing Marketing

In today’s show, we are putting Brittany Murphy in your passenger seat to discuss the concept of authority. When trouble strikes, everyone wants someone that they believe in to take care of the problem. We crave authority in our help whatever form it takes because authority instills trust into the relationship and the result. The home services industry is no different. Homeowners want a technician, plumber, or electrician who speaks and conducts business with the authority to accomplish whatever needs done. Lack of authority, wishy-washy behavior, lack of follow-through, and insecurity all cause problems with the client and the client experience. Now, this is no excuse to be an authoritarian and abuse the power, but it is to say that we need to TCOB (take care of business) when we are in the home. Authority in the marketplace is equally important. This authority comes in the form quantity and quality reviews. Google is the 800-lb gorilla and the more reviews you have, the more authority your company gains. Brittany Murphy is a marketing expert from One Thing Marketing and on today’s show, she takes the time to explain how and why authority matters in both environments.
01:03:1602/01/2023
Authority Brands Convention 2022

Authority Brands Convention 2022

In today’s show, we are putting several guests in your passenger seat to discuss a variety of topics. Brian and Nate hit the streets at the Authority Brands 2022 convention to talk to multiple in-home service professionals about their world. In this episode you will hear from heating and air conditioning professionals, plumbers, electricians, home cleaners, painters, arborists, dog lovers and so much more. Each voice brings a different perspective on what they bring to the home and how it relates to other home services. Listen in on these conversations to pickup ideas on cross-branding, perspective on service, and maybe even opportunity for your personal goals.   Welcome to the 'Waste No Day' Podcast! Join Brian Bulton and Nate Minnich as they talk to different entrepreneurs on this crazy 3-hour episode! So, if you don't know your niche yet but you really want to learn all about business and strategy, this episode is definitely for you.     1st Guest: Richie Drew and Marty Landry Richie Drew and Marty Landry joins Authority Brands Convention 2022 as One Hour Heating & Air Conditioning. In this segment, they share how they were able to offer the highest quality heating and air conditioning household services in Myrtle Beach.   Here's a breakdown of what to expect in this episode: The biggest challenge in business in 2022 and overcoming it. Overcoming the natural cycle of the weather Winning the talent war Coping with the growing industry in 2023 And so much more!   About Richie Drew: He joined his father’s business in 1995, as a residential maintenance tech, and began learning about the business. In 1997 his father became ill and he had to step up to help his mother run the business.  He had to learn a lot and quickly. So he went to school to learn how to manage and lead, at Contractors Success Group. He continued to run the business after his father recovered. In 2004 he suggested joining the One Hour team. The goal was to grow the business through One Hour to provide a retirement strategy for his Mom and Dad. So that’s exactly what they did, and in 1996 he went to work for One Hour Corporate and Dad sold the business to them in 2007.   About Marty Landry: Vice President of Operations at Carolina Home Services Group Inc. Operations and Sales Executive with a proven record of forging highly productive teams that produce industry-leading results. Management of up to 65 locations, $350 million in the fleet, $170 million in revenue, and 762 employees as well as departmental oversight of sales, marketing, safety, accounting, HR, fleet, and loss control. Success in employee identification, development, team building, and mentoring resulting in internal promotions and proper succession planning.     Check Richie and Marty on... Website: https://onehourmagic.com/ LinkedIn: https://www.linkedin.com/in/richie-drew-468b7712/ LinkedIn: https://www.linkedin.com/in/martyjlandry/ Email: https://rocketreach.co/richie-drew-email_17002124 Facebook: https://www.facebook.com/richie.drew.9 Facebook: https://www.facebook.com/MyrtleBeachOneHour/     Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1     2nd Guest: Jamie Lavigne Jamie Lavigne talks about Woofie's franchising oppawtunity. She explains how Authority Brands employ three experienced recruiters to handle all the franchisees' hiring needs for dog walkers, pet sitters, and groomers. This episode will "paw"sitively elevate your business investment if you have a passion for animals and desire to start owning a terrific franchise concept in the pet care industry!   Here's a breakdown of what to expect in this episode: A Woofies Everyone loves spending money on their dogs In-home consultation Jamie’s dogs’ names and their names. Type of upselling occurs when the client is not in the home And so much more!   About Jamie: Jamie Lavigne is a Franchise Development Manager for Woofie’s Pet Ventures. She has a degree in art education, however, she fell in love with sales while in school. Her sales career started by selling diamonds, it was a blast. She could write a book about the love stories she has heard. She transitioned to a call center and then residential/commercial mortgages. In 2007 she started in the franchise industry and hasn't looked back. She worked for 2 franchise suppliers. One helped her learn the industry and the other understand the operational side of franchising. She was then recruited to franchise sales.   Check Jamie on... Website: https://www.woofies.com/ LinkedIn: https://www.linkedin.com/in/jamieleelavigne/ LinkedIn: https://www.linkedin.com/company/woofie-s/ Email: https://rocketreach.co/jamie-lavigne-email_2431804     3rd Guest: Aaron Hagan and Darrell Boyd Aaron Hagan and Darrell Boyd talks about Mister Sparky. They share how they deal with homeowners on a day-to-day basis. In their training, communication with the team is a need. Therefore, this episode is for you whether you're a skilled veteran trying to expand an existing business or someone looking to launch their first electrical company.   Here's a breakdown of what to expect in this episode: Training is at the core of everything that we do. The top three focus points for developing growth into 2023 The components that let you know the health of the business The fear creeps in and the team rallies the troops And so much more!   Webiste: https://www.mistersparky.com/   4th Guest: George Saldana George Saldana talks about his electrical business in San Antonio. It wasn't easy making the switch from being a DJ to working in the electrical business. He explains how they were able to sell thousands of protections despite the ongoing problems and flaws in their power systems, and the rest is history.   Here's a breakdown of what to expect in this episode: Where do you hail from? – San Antonio. What have you found to be the biggest challenges in Florida? The ups and downs of his business and how they’ve changed. Transformations then and now And so much more!   About George: George Saldana is the Owner/President of Mister Sparky. He was born in San Antonio, TX. He has been married to a beautiful and supportive wife for 36 years and has 3 wonderful children, Jeff 31, Shari 33, and Marcus 24. His hobbies include motorsport racing in the national organization NASA, riding his Harley Street glide, and hanging out in his backyard with his family by the pool. He studied business in Junior college in the late 1970's and decided to open his first electrical contracting business at the ripe old age of 19 years old. George Saldana purchased his initial Mister Sparky Franchise #0055 in 2007 and purchased the remainder of the Metro San Antonio area Mister Sparky #0097 in 2009. George and his team service over 2.5 million people in over 900,000 households throughout the Metro San Antonio/ Bexar County area.    Webiste: https://www.mistersparky.com/     5th Guest: David Crow David Crow talks about Benjamin Franklin Plumbing. David's take on this episode is that if you aim to grow your business and retain your people, you must invest in your workforce and continually seek new ways to motivate and inspire them. While technical training allows them to improve their craft, improving the customer experience is equally important.   Here's a breakdown of what to expect in this episode: David’s story and how he got into plumbing. Motivate your people The importance of learning soft skills and communication. Ways to motivate your employees And so much more!   About David:   David Crow is the General Manager of Benjamin Franklin Plumbing. His hobbies are family time and fishing tournaments.  On a typical Sunday, he goes to Church and enjoys watching sports. Sunday is Family day. His favorite sports teams are Texas Longhorns, the Cowboys, Texas Rangers, and the other local sports teams.  He has a wife, Angela along with Daughters, Heather, Shelby, and Lacey. Granddaughter, Madison, and one dog Jinna Beth.   Check David on... Website: https://www.benjaminfranklinplumbing.com/services/ LinkedIn: https://www.linkedin.com/in/david-crow-6a117860/ Twitter: https://twitter.com/BenFrankPlumber     6th Guest: Tim Bridges Tim Bridges talks about Owning a Part of the Growing Cleaning Service Industry. Keeping a clean home can be a struggle, but with exemplary cleaning service, it doesn't have to be. There's a high level of trust that comes with cleaning. So, when it comes to prospective employees, they hire the right people and send them to customers' houses. Tim emphasizes how focused they are on training and retaining their employees because they're the face of our business.   Here's a breakdown of what to expect in this episode: Ways you manage the expectations of your customers Train your people on how to have the conversation And so much more!   Check Tim on... Website: https://www.thecleaningauthority.com/#~1B8r3u5 LinkedIn: https://www.linkedin.com/in/tim-bridges-603b7811/     7th Guest: Jon Boston Jon Boston talks about cleaning services for residential properties. Homeowners in their area can now take pride in their home's appearance, knowing that Color World is providing them with the best-looking house on the block. Jon's team of professionals has worked hard to develop a painting process that is both efficient and cost-effective without sacrificing quality. In this episode, he shares that they use only the highest grade of paint and materials and pay attention to detail to ensure that their project will last for years.   Here's a breakdown of what to expect in this episode: Work of Jonathan at Color World The biggest selling point for Color World? Some of the challenges that you’ve experienced in the painting industry this year And so much more!   8th Guest: Joe Hawkins Joe Hawkins, an IAQ trainer, talks about indoor air quality. Joe asks how good the air in your home is. Because when an air cleaner operates well, you breathe better, as he says.   Here's a breakdown of what to expect in this episode: The life of an Indoor Air Quality trainer Persuasion and Education And so much more!   9th Guest: Lydia Best Lydia Best talks about how the pet care industry is booming, and Woofie's is at the forefront of it all. At Woofie's, Lydia is committed to making pet care services more convenient for parents and providing the best care and attention to their pets. They understand the importance of finding the perfect balance that fits each pet's individual needs. The goal is to provide a safe and comfortable environment where pets can feel at home.   Here's a breakdown of what to expect in this episode: Introducing Lydia Best Criteria in a business owner Ways to find out more about acquiring a Woofie's brand. And so much more!   About Lydia: Lydia Best is the Director of Training and Support at Woofie’s Pet Ventures, Serial Entrepreneur, animal lover, foodie, and fierce friend.   Check Lydia on... Website: https://ownawoofies.com Instagram: https://www.instagram.com/livinghappywithlydia/?hl=en LinkedIn: https://www.linkedin.com/in/livinghappywithlydia/     10th Guest: Dylan Cohen Dylan Cohen talks about the mosquito squad part of learning and development. Dylan shares how proud they are in providing homeowners with an effective solution to the problem of pests with our Protective Barrier Treatment. Also, he explains the three-step process that involves the application of three unique treatments to create a protective barrier around your home that will help keep mosquitoes, ticks, and other pests away.   Here's a breakdown of what to expect in this episode: Training in different ecosystems? The difference between mosquito squad and other pest control companies And so much more!   Check Dylan on... Website: https://www.mosquitosquad.com/     11th Guest: Tony Zack Tony Zack, owner of Mr. Sparky, talks about the essence of electrical services for a functioning home. However, when it comes to ensuring your home is equipped with the proper electricity, it is vital to have the help of a professional. Expert home electricians have the knowledge and expertise to ensure that all your electrical needs are taken care of. In hiring, Tony believes in training. They love hiring for character and training for the technical. To have experience is a bonus.   Here's a breakdown of what to expect in this episode: Tony and his work Getting $100 million in revenue What would you do if you had it all over again? Training his guys on how the negotiating process works. Stop Restoration is in the people's business And so much more!   Website: https://www.mistersparky.com/#~3l6O7u5   12th Guest: Daren Clark Daren Clark, the director of operations for Stop Restoration, talks about the need for electrical services for your home. Daren shares how they handle various projects, from wiring a new room to replacing an old circuit breaker or fuse. On top of this is how they advise on the electrical system's safety and give recommendations on how to improve it.   Here's a breakdown of what to expect in this episode: Restoration in marketing Ways to develop and train your people for restoration. Train your technicians to interact with clients And so much more!   Website: https://www.stoprestoration.com/     13th Guest: Kassy Mills Kassy Mills talks about keeping trees healthy & customers satisfied. Kassy shares the experiences necessary to take on any tree service project, from minor trimming to large-scale removal projects.  She says the objective is to ensure that the job is done right the first time without disrupting their property or lifestyle.   Here's a breakdown of what to expect in this episode: Monster Tree Service and how does it differ from other tree service companies Monster Tree Service looks like Does Tree Service offer any type of membership program where you can get your trees pruned every year? And so much more!   Website: https://www.monstertreeservice.com/     About Authority Brands:   A Family of Industry-Leading Home Service Brands. Authority Brands is dedicated to providing home services that customers trust and support for their growing franchise network.   Founded in 2018, Authority Brands is North America's premier home service franchisor. They provide a network of more than 1,000 franchise owners across the US and Canada with elite marketing, advanced technology, and strong operational support. With more than $1 billion in revenue, they grow successful franchise brands. Their family of home service franchise brands is a leader in their industry, providing homeowners' home service from the property line to the roof line. Authority Brands provides best-in-class training and operational support, marketing systems, and cutting-edge technology to their franchise owners so that each location can focus on delivering world-class customer service.   Their franchise brands are committed to the same common values and principles. Their vision is to continue to grow franchise brands that average over $1 million in per-unit revenue. They support their franchisees to help their continued growth through elite marketing, advanced technology, and strong operational support to accomplish this goal.   Check Authority Brands on... Website: https://www.authoritybrands.com/ LinkedIn: https://www.linkedin.com/company/authority-brands/ Instagram: https://www.instagram.com/authoritybrands/?hl=en Twitter: https://mobile.twitter.com/authoritybrnds   Connect with Waste No Day! Website: https://www.wastenoday.com Facebook: https://www.facebook.com/profile.php?id=100064230695791 Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737 Tiktok: https://www.youtube.com/channel/UCmdBUSQcb_UtbqcYYaI6tcg Spotify: https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"& HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1" HYPERLINK "https://open.spotify.com/episode/4rlvUXGWcRVpsTiVl6BR2m?si=oqkEIIf5Qdyh4CcAuSXATQ&nd=1"nd=1    
03:28:4426/12/2022