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Brian Burton & Nate Minnich
A podcast devoted to challenging, encouraging, advising, and highlighting the men and women of the home services industry. Whether you are a plumber, electrician, or HVAC technician, you all share the common tension of being both the hero and the villain in the eyes of the customer. Hosts Brian and Nate discuss and interview guests to show how to not only be the hero, but to be rewarded with more than a cape.
Jocko Willink - Where are all the leaders??
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Jocko Willink is a retired U.S. Navy SEAL officer, leadership consultant, and bestselling author known for his no-nonsense approach to discipline and personal accountability. Today, he shares his insights on leadership, teamwork, and self-discipline through books like Extreme Ownership, his "Jocko Podcast," and motivational speaking engagements.
In this episode, we talked about extreme ownership, daily habits, conflict resolution, building discipline...
01:13:1018/11/2024
Weldon Long - Turn Initial Resistance and Pricing Objections into Opportunities!
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Weldon Long is an entrepreneur, contracting business leader, mindset expert, and the bestselling author of “The Power of Consistency.” In 2003, after serving 13 years in prison, Weldon emerged from a homeless shelter as a three-time convicted felon, broke, and facing unemployment. Within five years, he built a contracting company that Inc Magazine ranked among the fastest-growing privately owned businesses in the US.
In this episode, we talked about the consistency principle, emotional selling, price objections, control in presentations...
01:23:1311/11/2024
Kent Boll - The Sales Process That Took a Trade Business to $20M!
Kent Boll is a seasoned business and sales coach with over 20 years of experience specializing in electrical, HVAC and plumbing. He built and scaled a home services company to $20 million in revenue from the ground up and now is a platform partner helping to produce $500 million in total platform revenue, demonstrating his expertise in business growth and operational excellence.
In this episode, we talked about call-by-call management, technician accountability, out-of-field transitioning...
01:13:1104/11/2024
How Phil Filaski Is Pacing $20 Million in Sales This Year!
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Phil Filaski is a Sales Supervisor at Lee's Air, Plumbing, Heating, & Roofing, where he has achieved remarkable success, surpassing $15 million in sales this year with an average of $26,000 per sale and a 58% close rate. With over 20 years of technical experience, Phillip combines deep industry knowledge with a consultative sales approach, focusing on listening to customers and addressing objections with confidence. He emphasizes the importance of mindset, discipline, and self-confidence in achieving high performance, both personally and within his team.
In this episode, we talked about sales, communication, addressing objections...
01:40:2928/10/2024
Jason Walker - Handle Busy Seasons by Refining Your Solid Processes
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Jason Walker is an HVAC expert with over 15 years of experience, previously serving in law enforcement. He hosts the successful podcast "HVAC Masters of the Hustle," which has been running for six years and focuses on sales training and business growth. As a national trainer and speaker, he has delivered impactful presentations at major industry events, helping others elevate their careers.
In this episode, we talked about consistent processes, overcoming fear, changing customer behaviors, disconnecting and recharging as a leader...
01:12:3621/10/2024
Eddie Wells - Create Instant Credibility to Earn Client Trust on Every Call!
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Eddie Wells is a combat veteran who developed leadership skills during his time in the U.S. Army. He worked his way up from an electrician apprentice to a branch manager, leading teams to record revenue and profits. As Vice President of the HVAC division, Eddie has driven business growth through mergers, acquisitions, and market expansion.
In this episode, we talked about mental preparation, payment plans, review requests, professional closing...
01:24:1814/10/2024
How to Prep For Every Call Using the C.L.A.M. Method
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In this episode, we talked about the CLAM method, doorstep etiquette, mental end zones, customer-first approaches...
58:5807/10/2024
Jeremy Miner - Ask the Right Questions to Attract More Customers!
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Jeremy Miner is the Founder of 7th Level and the N.E.P.Q Sales Methodology. He was ranked as the 45th highest-earning producer globally, consistently earning seven figures annually as a commission-only sales rep. His company, 7th Level, was named the fastest-growing sales training company in the U.S. by Inc. Magazine and recognized globally by Selling Power. Jeremy’s sales techniques are rooted in behavioral science and psychology, and he has contributed to numerous prestigious publications on sales and human behavior.
In this episode, we talked about behavioral science in sales, tone and communication, emotional triggers in decision-making...
01:00:0630/09/2024
Choosing the Right Words and Phrases to Enhance Your Service and Sales Outcomes! with Doug Wyatt
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Doug Wyatt is the Founder and CEO of Synergy Learning Systems, a company that delivers the most comprehensive and powerful customized training solutions available today, for both individuals and organizations.
In part 2 of our conversation with Doug, we talked about effective communication, persuasion, sales interactions...
01:32:3623/09/2024
The #1 Skill Every Technician Needs to Handle Objections Like a Pro! with Doug Wyatt
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Doug Wyatt is the Founder and CEO of Synergy Learning Systems, a company that delivers the most comprehensive and powerful customized training solutions available today, for both individuals and organizations.
In this episode, we talked about key processes, communications, customized programs...
01:18:5516/09/2024
Drive Technician Performance and Profits with Remote Coaching! with Sebastian Jimenez and John Whitfield
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Sebastian Jimenez is the CEO of Rilla, a leading speech analytics software tool for outside sales and service. John Whitfield is an expert Rilla user in the home services industry.
In this episode, we talked about artificial intelligence, sales coaching, remote coaching, sentiment analysis...
01:17:0609/09/2024
Boost Plumbing Profits to $3,800 Per Call! With DJ Carty
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DJ Carty is a seasoned professional in the plumbing industry, with more than 15 years of experience. Today, he works alongside his son at Benjamin Franklin Plumbing in Pleasantville, New Jersey.
In this episode, we talked about plumbing, service calls & appointments, water filtration...
01:12:5302/09/2024
What EXACTLY to say at the beginning of a sales or service call
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In this episode, we talked about first impressions, client communication, gratitude...
01:19:5026/08/2024
Rewire Your Belief Systems for Lasting Success! With Sandy Papavero
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Sandy Papavero is the Director of Sales and Marketing at CEO Warrior and a business coach for Tony Robbins and Chet Holmes. Known as "The Unparalyzed Perfectionist,” she is a communication consultant who empowers individuals to rethink their reality.
In this episode, we talked about mindset, belief systems, neuroplasticity...
01:24:0319/08/2024
How to Hack Brain Chemistry to Close More Deals! with Trent Lowenstein
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Trent Lowenstein is an investor and master trainer at God Mode Sales Training. He has worked as director of strategic partnerships at Nexstar and as the lead coach behind Tommy Mello’s Home Service Freedom program.
In this episode, we talked about neurochemistry, customer interactions, communication and sales strategies...
01:24:4412/08/2024
The Magic Word to Blow Your Sales up!
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Learn how you can use your enthusiasm as your secret weapon in closing more deals and becoming the top choice in your industry.
In this episode, we also talked about sales performance, presentation strategies, client communication...
01:01:1305/08/2024
Find Your “Role Model” To Advance Faster In Your Career! With Lawrence Castillo Of Brody Pennell
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Lawrence Castillo is the President and Operating Partner of Brody Pennell Heating & Air Conditioning, Los Angeles’ most successful HVAC company three years counting.
In this episode, we talked about technician training, service programs, client communication...
01:20:3429/07/2024
How to Sell $4 Million/year on Maintenance Calls With Amy Cottrill
In this episode of the Waste No Day podcast, we chat with Amy Cottrill, an amazing HVAC technician who made a big switch from social work to find great success in the home services industry. Amy combines sharp sales skills with a real passion for helping clients. Her story shows how teamwork, mentorship, and building real relationships can boost both personal and professional growth. Tune in as we dive into her techniques, insights, and the powerful impact of camaraderie in the trades.
01:19:5222/07/2024
The Power of Relationships in Building a Successful Service Business with Matt Mihalek
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Matt Mihalek is the Nationwide Electrical Director of Apex Service Partners, where he was previously responsible for leading electrical growth in the Atlantic Region. Matt also worked at Service Minds as a Regional Director and at Mister Sparky Florida as a Regional Manager for more than four years.
In this episode, we talked about high performers, service technicians, comfort zones…
01:12:4915/07/2024
Winning the Room with Effective Public Speaking Strategies - Philip Sessions
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Philip Sessions is a public speaking coach at Speaking Sessions, where he helps individuals develop internal communication structures and teaches leadership teams on how to present more effectively. He is also the host of the Speaking Sessions podcast that aims to inspire confidence in everyone’s communication skills, no matter what industry.
In this episode, we talked about public speaking, communication skills, sales...
01:30:2508/07/2024
The Top Traits of a High-Performing Salesperson
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In this episode, we talked about the essential traits of successful salespeople: from confidence to achievement orientation, team spirit, and the delicate balance between sprinting and pacing, we explore it all, and more.
59:5101/07/2024
Developing Smart Routines and Habits To Close More Deals - Jerry Isenhour
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Jerry Isenhour is a recognized expert in the field of retail and service businesses. He is a leading name in the chimney and venting industry and has been involved in it since his initial entry into the ownership and management of his first business venture. He is also the author of Where Did The Profit Go? and Chaos to Reinvention: How to Turn Chaos into Clarity.
In this episode, we talked about client interactions, business habits, customer experiences...
01:09:2424/06/2024
How to Create the Perfect Sales Presentation with Sam Wakefield
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Sam Wakefield is the CEO of “Close It Now!” Sales Training, a company inspiring top performers to reach excellence not only in their professional endeavors but also in fitness, nutrition, relationships, and personal growth.
In this part 2 of our interview with Sam, we talked about sales training, handling objections, google reviews, financing options...
01:21:4117/06/2024
Closing More Deals with Permission-Based Selling Techniques - Sam Wakefield
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Sam Wakefield is the CEO of “Close It Now!” Sales Training, a company inspiring top performers to reach excellence not only in their professional endeavors but also in fitness, nutrition, relationships, and personal growth.
In this episode, we talked about communication tips, sales psychology, permission-based selling…
01:08:0610/06/2024
How to Become Objection-Proof!
Brian and Nate talk about how to become the type of person who is not shaken by objections.
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01:12:1503/06/2024
UGG Boots founder Brian Smith - From idea to several BILLION dollar brand
Brian Smith is the founder of UGG boots and has an incredible story of epic losses and even bigger triumphs!
01:22:3727/05/2024
Transfer your belief to your client with Shreya Nagwani!
Shreya was a 4-million-dollar hvac saleswoman before joining the service MVP team.
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01:29:5920/05/2024
Chris Voss - Why you should NEVER cut your prices!
Chris Voss returns to talk about more principles from his book, "Never Split the Difference", and how they can be used in the home services.
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01:16:3213/05/2024
6 Great Ways to Become a Loser!
The guys spend enough time talking about how to be a winner, so on today's episode they take it in another direction!
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52:3806/05/2024
Selling $300,000/month ON MAINTENANCE CALLS with Coral Whale!
One of the most popular guests in Waste No Day! history, Coral Whale, returns to beat up lazy techs and tell us how she is pacing well over 3 million in annual revenue on mostly maintenance calls!
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01:31:2529/04/2024
Role-playing selling memberships with the man who sold OVER a thousand last year!
Justin Troupe joins the crew to talk about how he holds the record for club memberships with 231 in ONE MONTH!
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01:21:1622/04/2024
Selling over $100,000 per month in WATER TREATMENT! with PJ Piotrowski.
PJ and the crew give a crash course in selling water treatment.
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01:08:3415/04/2024
The 6 things top salespeople NEVER do!
Brian and Nate break down 6 of the behaviors that are getting between you and your clients.
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01:09:1408/04/2024
2.5 million dollars a year in a plumbing truck! With Joe Stark!
Joe and the crew talk about turning drains into gains!
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01:21:1101/04/2024
Earning the RIGHT to ask for the sale - with Jordan Ristau of Success Academy.
Jordan and the guys talk about how Jordan's success in selling HVAC systems lead to him becoming a presentation trainer.
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01:25:3725/03/2024
From solo electrician to over 165 trucks with Mike Agugliaro!
Mike talks with Brian and Nate about how he had to master himself before he could build multiple businesses, write several books, and now, teach others to do the same!
01:26:0318/03/2024
Selling 400,000$ a month on the east coast! with Paul Jameson
Paul Jameson with SumZero Energy talks about how truly listening to and understanding clients allowed him to sell over 4 million in hvac equipment in 2023.
56:3411/03/2024
CRUSH your fear of Rejection!
Brian and Nate break down the psychological reasons for the dreaded fear of rejection in sales, and easy ways to overcome them.
56:3304/03/2024
Selling $3.5 million a year by caring for clients like family! With Taylor Owen
Taylor tells Nate and Brian how he loves on his clients and the sales take care of themselves.
01:11:1126/02/2024
Role-playing tough objections with Andy Elliot!
Brian and Andy role play objections like, "I need to talk to my spouse", and others...
01:14:1219/02/2024
Andy Elliot - Strategies to unlock the champion inside you!
Andy Elliot share his journey from poverty to massive success, step by step, and shares how anyone can do the same!
51:5912/02/2024
The Presentation that Sold $14.7 Million in one year!! With Brent Buckley.
Brent Buckley sold 14.7 million dollars in one year and over 90 million in his career. Today he talks about how he was able to hit such massive numbers.
01:31:1405/02/2024
Be a Winner in EVERY Aspect of Life! With Jesse Cloud of Elliot Group!
Jesse, Nate and Brian talk about how to win at all that life has to offer an this highly motivating episode!
01:19:3029/01/2024
7 Reasons Salespeople Don't Close the Deal!
Brian and Nate cover the 7 major reasons salespeople don't close deals according to an article in the Harvard Business Review.
57:1922/01/2024
Tom Howard - Fall in love with a budget!
Tom went from HVAC apprentice to owner of six businesses and a VP at Service Titan. Today he talks about how and why to create a budget for yourself or your business.
01:27:0715/01/2024
Black Belt Sales Training with Gene Slade!
Gene Slade Returns to overcome some tough objections!
01:26:0908/01/2024
Top Ten most Downloaded Episodes of 2023-Special Guest!
We are breaking down the top ten most downloaded episodes of the year, with the top three best episodes as voted by the Waste No Day Facebook group!
45:1101/01/2024
A 100 million dollar HVAC empire built on passionate leadership! - Chad Peterman of Peterman Brothers.
In this inspiring episode, discover the extraordinary journey of Chad Peterman, the visionary leader who helped his team transform a humble HVAC venture into a 100 million dollar powerhouse through the profound principles of servant leadership.
01:29:3325/12/2023
What’s YOUR excuse!? With Ismael Valdez of Nexgen Air!
Ismael went from being smuggled into the United Sates in the trunk of a car as a child to building a NINE FIGURE business!
01:28:2418/12/2023
Travis Ringe - The true cost of pricing too low!
Travis Ringe hops in your passenger seat to tell you how dangerous low prices can be!
01:19:0111/12/2023