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Sean D'Souza
Sean D'Souza made two vows when he started up Psychotactics back in 2002. The first was that he'd always get paid in advance and the second was that work wouldn't control his life. He decided to take three months off every year. But how do you take three months off, without affecting your business and profits? Do you buy into the myth of "outsourcing everything and working just a few hours a week?" Not really. Instead, you structure your business in a way that enables you to work hard and then take three months off every single year. And Sean walks his talk. Since 2004, he's taken three months off every year (except in 2005, when there was a medical emergency). This podcast isn't about the easy life. It's not some magic trick about working less. Instead with this podcast you learn how to really enjoy your work, enjoy your vacation time and yes, get paid in advance.
Why Random Learning is Superior (And Other Weird Learning Methods)
We tend to learn in sequence. Chapter one, two and three. But what if we broke the sequence? Would that enhance our learning? In this rather sequential piece, you learn how I tend to break quite a few rules to get the results I want, and you'll find it works very well for you too. Tah, dah, time to jump the queue and learn in a whole different way.
33:0301/11/2019
The Impostor vs The Beginner Syndrome (And Why They're Not The Same)
Almost all of us feel like impostors from time to time. And we even have an official sounding name for it. But the impostor syndrome is an unfair burden to carry. What if we're just beginners? And what do real impostors look like anyway?
16:1718/10/2019
How to be a source of inspiration to others
You'd think you'd need to be someone great or at least do something wonderful. Yet, you're a source of inspiration. How do you inspire? It's remarkably simple —and here's a short piece on how you need to go about it.
04:4211/10/2019
The 21-Day Habit Myth (and how you can create a habit in minutes, instead)
You've heard that it takes about 21 days to create a habit. But what if that weren't true at all? Could it be possible to create a habit overnight? Or even in the next few minutes? Let's find out.
19:3904/10/2019
Habit Change? 3 Unusual Angles on how to look at habit transformation
It might seem that it's always up to us to change our habits. And that idea might be quite incorrect. Instead, what if something around us changed and our habits changed with it? Instead of us taking the blame all the time, this series is about how to look at habits differently and achieve lasting goals.
28:1528/09/2019
Rerun: How to Research An Article (Without Killing Your Productivity)
Researching an article is so frustrating because it's time-consuming. But there are ways to beat the pressure—and the pain. Believe it or not, there are ways to be productive with zero last minute research. This episode shows you how to make advance research work for you, as well as in situations where you have no research at all. Sounds too good to be true? Well, listen to the episode.
27:1421/09/2019
Rerun: Coaching Series: How to Start Up with a Great Niche
(Rerun of episode #220 Coaching Series Part 1 of 3). The toughest part of coaching isn't necessarily coaching itself. Instead, it's the niche, isn't it? How do you go looking for the right niche? And how do you know when you've found one that's rewarding as well as profitable? We go back in time with the British Cycling Team and what turned them into champions, and how their coach played a role. We also look at how Pilates went from being everything to everyone to finding a solid niche. Listen and enjoy.
29:1214/09/2019
Rerun: Why You Should Ignore Your Competition
It seems natural to keep an eye, even get obsessive about your competitors. However, it's a poor strategy for many reasons. In this episode we make the case for why the competition doesn't really matter as much as you think. And why focusing on them could possibly cause clients to desert you, instead.
24:1007/09/2019
Rerun: Mental Barriers That Slow You Down (And Derail Your Progress)
How many books do you read in a year? Most people boast about how they read hundreds of books a year. That's what I used to do as well. Until I found that I wasn't really absorbing any information. So is speed reading a bad idea? Well, not entirely, but you need to know when to use it and why. Find out how speed works for you and more importantly, when it fails.
21:5331/08/2019
Rerun: Why The “End In Mind” Principle Can Severely Impede Our Learning and Progress
We're all told we should start with the end in mind, but we still get lost along the way. Why do we go off track? Could there be some barriers that show up a lot before the end? Let's find out we can stop focusing so much on the end and work on those barriers that blocks our progress.
17:5224/08/2019
Presell Strategy: Some Unusual Questions
Do you pre-sell if your audience is away on vacation? Should you pre-sell if you're unsure of a full house? These and other questions are what's on this Part 2 of the pre-sell podcast.
21:1117/08/2019
Pre-sell Strategy: How to strategically tackle promotion of products and services
Which product should you pre-sell? Should it be the $20 product or the $2000 one? And why do silos matter so much? In this episode we not only learn why the $20 product might matter more, but also how you can promote a product almost endlessly without ever promoting it all.
29:1310/08/2019
How I cope with my information overload (and manage to keep sane)
Most of us believe that to cope with information, we have to speed up. But we've all tried that, haven't we? And it doesn't seem to work at all. This episode is about why we are so obsessed with trying to keep up. And how you can do quite the opposite and still be a lot smarter. Click here to read this episode: Information Overload
21:2703/08/2019
How to be a non-mediocre coach
Many coaches and trainers struggle to get precise results for their clients And it's not for want of trying, either. They work very hard, probably too hard, and yet the clients don't get the results they seek. The question is: how we go from mediocrity to excellence? Find out the guidelines to becoming a good coach.
13:1527/07/2019
Fun Ways To Get Unstuck (When Creating Content)
Is there a fun way to get unstuck? From all the experiences we've had so far, getting stuck is a real pain. The more we try to get unstuck, the more we seem to dig a deeper hole. But what if there were a few fun ways to get unstuck? And what if they were quite different from what you've tried so far? Let's have a look.
10:3120/07/2019
Why The Top-Half of the Sales Page Goes Wrong (And How to Fix It)
Why are some sales pages so confusing? Is it because of the message or rather because there are way too many messages hitting you all at once? A sales page needs a powerful message to get the client not just interested, but to keep reading. And yet sales pages often miss that goal. But there's a way to start the sales page from getting off to a false start. And it's called “isolating the problem”. But how do we go about this isolation process? Let's find out. shall we? Click here to read: Why The Top-Half Of The Sales Page Goes Wrong (And How To Fix It)
28:0313/07/2019
Why Writing a Fixed Number of Words Every Day Could Be Hindering Your Writing Progress
As writers, we count words when we are creating a book or writing an article. We look at completing a fixed number of words per day—800 words. And yet, that system can be counterproductive to finishing your article. Professional writers seem to follow another method, one that ignores the output and instead focuses on the article writing process. How do they do it? And what have we been doing incorrectly? Let's find out how to fix this problem and finish our articles. Click here to read: Why Writing 800 Words Every Day Could Be Hindering Your Article Writing Progress
13:1306/07/2019
Can We Really Systemise Luck? (Or Do We Continue to Depend Upon Hard Work)
Luck it seems, is fickle? Or is it? How come some people are lucky (or as the case may be, unlucky) all the while. There is indeed a system and it may be off a bit, like weather forecasting, but by and large it's quite predictable. Let's dump the “hard, hard, hard work” mantra for a while and find out how to make luck stick. Read online: Can We Really Systemise Luck?
22:4529/06/2019
Hard work vs Luck: Which one is more dependable?
If you reached the top of your game, would you credit it to hard work or luck? Most of us quite easily slide into crediting our success to hard work. But what if hard work isn't necessary? What if we've been slogging for no good reason at all? Let's find out more in Episode 1 (yes there are two episodes) in this series on hard work vs luck. Read online: Hard Work Vs Luck: Which One Is More Dependable?
26:1026/06/2019
How to Create Intensely Catchy Book Names (Without Too Much of a Struggle)
Naming a book or info-product is often a royal pain in the neck. And that's because most of us tend to sit down at our desk hoping for inspiration to strike. The weird bit is that inspiration is often in some other place altogether. It's right in front of your nose, but often you may not see it. Let's go on a treasure hunt and find out how to get an enticing book title in next to no time. Read online: How To Create Intensely Catchy Book Names (Without Too Much Of A Struggle)
24:0815/06/2019
How to avoid embarrassing time overruns when making presentations
How to avoid embarrassing time overruns when making presentations? Timing your presentations are crucial yet all the practice in the world may not help if there's an external issue. An emcee may cause confusion, the sound system might cause delays. And all of these unexpected issues eat up into your time. But some presenters keep to their time, nonetheless? What method can you use to avoid this issue of overruns? How do you design your presentation? Let's find out, shall we? Read Online: How To Avoid Time Overruns When Making A Presentation
23:3708/06/2019
Coolest Transcription Service (That Even Detects Punctuation)
What is the biggest headache with transcription? Well, there are many, aren't there? Errors bug me no end, and they seem to make a lot of them. There's also the cost, the turnaround time and other issues. But what if there were a service that solved all of these problems? Better still, what if there were a service that you could just dictate into, like normal speech and find that it put the right punctuation in place? Here we go into the fantastic world of transcripts. You'll be amazed, because I sure was! Click here to read the article: Coolest Transcription Service
11:2301/06/2019
Stories of Failure (Filos Moments)
You know how you're told to make lemonade when life hands you lemons? Well, what do you do with overripe bananas? You make Filos! This episode is about the times when we should have given up because the failure seemed so great. But they are also stories that show you what happens when you persist. You'll enjoy these stories about 5000bc and Psychotactics. And it's all about failure, and how things turned out on the other side. Read the transcript here: Failure Through Different Lenses.
29:2125/05/2019
How To Overcome the Impostor Syndrome (By Understanding The Psychology of How it Works)
Many, if not most of us, have already experienced what it seems like to be a fraud in our mind. Still we can't seem to shake the impostor syndrome. But what if we understood how the psychology works? Find out the twin factors ramming into you and me, and how we can avoid feeling like we're not worthy. Click here to read: How To Overcome The Impostor Syndrome
17:1018/05/2019
How to De-Stress with the "Second-Last-Minute Deadline"
Most of us have probably said something to the effect of "If it weren't for the deadline, I'd get nothing done". Yet, for many of us, a deadline is crushing, if not crippling. We scramble at the last minute and wish there were a better way to get things done on time. We could fool ourselves by having an earlier deadline but that doesn't seem to work either. But have you tried the "second-last-minute-deadline"? And how do you use it to get things done not just well before time but also a lot better? Read more here: How To De-Stress With The Second Last Minute Deadline
15:2514/05/2019
The Magic of Set Up: Why Some Courses Are Better Than Others
What makes some courses vastly better than others? The answer lies not in the content, or the instruction, but rather in the set up. But why is setup so crucial? Setup becomes vital because it gets rid of clients that don't follow instructions and gives you the cream of the crop. You get clients that follow through and therefore get better results. The more consistent the results, the less you have to market your course. But the question is: how do you set up a course?Let's find out. The Magic Of Set Up: Why Some Courses Are Better Than Other
27:4504/05/2019
How to Accelerate Client Learning (And The Suprising Power of Fun) Part 2
Fun seems obvious as a concept. But "fun in learning" almost seems like a bit of a paradox. What is "fun" and how can you find it, let alone use it when you're teaching a skill? Let's take a bit of a deep dive into intimidation and find how fun can save the day—yes, yet again. How To Accelerate Learning
23:3827/04/2019
How to Accelerate Client Learning (Using Spaced Repetition) Part 1
Why do we get upset with ourselves when we forget information? Surely we should be able to remember at least 30-40% of a book. But it seems to slide through our brain like semolina in a sieve. Yet, there is a way to remember things—and there's also a big reason to forget. Find out why forgetting is just as important as retaining facts. Find out exactly how to go about it in this episode on memory. How to Accelerate Client Learning
35:3120/04/2019
How To Use Contrast To Create Your Uniqueness In Seconds
If you were asked: What is the uniqueness of this podcast, would you be able to answer the question? The chances are that you might state one of the features, but not what makes it truly unique. —What do you have to do to make the uniqueness come to life? —And how do you get clients to pass on that uniqueness? Find out in this case study on our own podcast. How To Use Contrast To Create Your Uniqueness In Seconds
10:1113/04/2019
How to Stop "Perfectionist” Clients From Sabotaging Their Own Success
It's not unusual for clients to say they're perfectionists. This means they take more time, spend more effort and they sound like the ideal client on your course. But as perfectionists know fully well, they're often jeopardising their own success, because all the extra work isn't dramatically improving their work. —How, then should you make them pay attention to what's important? —How can you help them gain the confidence and the skill? If you want your clients to be really skilled, here are three concrete steps to get them away from circling and into results. How to Stop "Perfectionist” Clients From Sabotaging Their Own Success
18:0905/04/2019
How do you incentivise clients to finish a course?
Most courses have huge dropout rates. And yet, that's not the case for some teachers and trainers. What makes some courses so dramatically different? The slightly surprising answer is that the course material itself can doom the course. If that makes no sense, follow along, because there's a method to this madness. Find out how to create a scenario where clients never want to leave.
33:2329/03/2019
How to Validate Your Uniqueness with Testimonials
Let's say you come up with what you believe is a great uniqueness for your product or service. How would you know if it's great or not? The answer is deceptively simple: every client needs to echo your uniqueness over and over again. But how are you supposed to hear that echo? Interestingly that echo is located in the testimonial. But not just anywhere in the testimonial, but in one really interesting area. Listen to find out and then do the same for your products and services as well. How to Validate Your Uniqueness
08:1922/03/2019
Company of One: Why Staying Small Is Smart, Book Review, Part 2
Big companies talk a lot about leadership. However you and I may not have that big charisma factor. What do we have to do to get things done when working with freelancers? What if we need to work with several team members? In this episode, we look at how the primary task is to get the right people in, rather than playing leader. And how that frees up a lot of your time and moves your company forward with a momentum that is quite unexpected. Why Staying Small Is Smart
24:3815/03/2019
Why Staying Small is Probably A Smarter Move, Book Review, Part 1
Think Big. Really? Studies show us that scaling up is often disastrous for most companies. But what's the alternative? That's what we look at in this book review—well, chapter review—of Company of One by Paul Jarvis. Instead of driving ourselves crazy, we bring in sanity and upper boundaries to our business, while living a very good life. How do we do that? Let's find out. Why Staying Small Is Probably A Smarter Move
35:3508/03/2019
How WhatsApp Helped Fill The Munich Workshop
People are often amazed at how quickly we fill our workshops and courses. It's almost like we have a separate channel to our clients. Well, as it appears, we do. And it's not quite a Facebook group. It's even cooler. Here's how we filled a big chunk of the Munich workshop. How WhatsApp Helped Fill The Munich Workshop
07:2201/03/2019
Announcement: Frankfurt Meetup Details - May 2019
Quick announcement regarding the Frankfurt Meetup coming up in May.
02:0223/02/2019
Are You Tempted to Use Hype? How to Avoid Hype and Still Get Clients
Hype works exceedingly well, even when the client knows they're being duped a bit. But what if you can't stand hype? Does that mean you roll over and play dead? Here's how you can avoid hype completely, if you wish to do so. And if the hype is so great, that it can't be ignored, you can use the hype like mental judo to turn the tables and to achieve precise results for your clients. How to Avoid Hype and Still Get Clients
32:2322/02/2019
When Quitting Is the Smarter Option (Instead of Just Hanging On)
In business the advice we get is to hang in, no matter what happens. Yet, to me that sounds like the wrong advice. You definitely need to hang in a bit when things get slightly tougher than you expected. But there's a time for quitting as well. How do you know if you should quit or soldier on? When Quitting Is the Smarter Option
07:0715/02/2019
The Philosophy of Psychotactics - Part Two
We may often hear ourselves saying, we have a long to-do list. Or things that we still haven't completed. Or worse, we may talk about how we have no time. Often, it's just a matter of issues that can get resolved with a touch of philosophy. There's work to be done as well, but the philosophy needs to come first. In this second part of the series, let's find out how philosophy can come to our rescue and serve our business—even save us time! The Philosophy of Psychotactics
24:3908/02/2019
The Crazy Philosophy Of Psychotactics (And Why It May Help You In Your Business) - Part One
When we think of business, marketing tactics and strategy comes to mind, doesn't it? Philosophy does exist but it may be a bit on the back burner. Yet, for us at Psychotactics, philosophy looms large. Here are just a few nuggets that you can ponder over and see how they apply to you—and how you can use them in your life and business. The Psychotactics Marketing Philosophy
25:2901/02/2019
How To Sell A Product When There's No Scarcity Factor
So much effort goes into the launch of a product, but what happens next? How do you handle the calm after the launch? How do you keep selling products on an ongoing basis? These are the questions we tackle in this episode as we get rid of the "post-launch" blues. Click here to read the full transcript.
30:5125/01/2019
Persistent Myths of Pricing (And How To Overcome Them) - Part One
When we price a product or service we often use the ending 7 or 9. As in $27 or $29. Is there any basis for using such an ending? Yes, there is, but does it help to sell more products or services? This is the journey we go on, as we explore the crazy world of pricing. How to set prices shouldn't be voodoo and yet it is. Let's go on this trip by first removing the silly myths. Click here to read the full transcript.
26:0218/01/2019
Mental Barriers That Slow You Down (And Derail Your Progress)
How many books do you read in a year? Most people boast about how they read hundreds of books a year. That's what I used to do as well. Until I found that I wasn't really absorbing any information. So is speed reading a bad idea? Well, not entirely, but you need to know when to use it and why. Find out how speed works for you and more importantly, when it fails. Click here to read the full transcript.
24:2811/01/2019
How To Thrive and Succeed In The Midst Of Chaos
Most of us have grand plans to succeed. Yet, almost the moment we start there are a million distractions in our way. Chaos lurches around in our doorway and there seems to be no way out. At Psychotactics, we had managed to get around most of the chaos but then I was in charge of mentoring my niece. As she moved from Year 6 to Year 7, it seemed like we were hit by an okinami of chaos. What did we do to find our way out? How did we manage to avoid the madness that we had no control over? Find out in this episode of The Three Month Vacation. Click here to read the full transcript.
31:0504/01/2019
How To Achieve A Lot—The Three Part Formula
How do you maintain a high productivity level when switching tasks? How do you get the brain and body to handle the transition? And how do you manage the transitions with a minimum amount of fuss? Click here to read the full transcript.
28:2828/12/2018
Three Steps To Getting Your Uniqueness Recognised
When you create or find your uniqueness, do you need to test it? Incredible as it seems there's little point in doing any testing at all. In this episode you'll find out why testing is practically impossible and how instead of wasting time on research, you should follow three steps to make sure your uniqueness occupies a permanent part of your client's brain. Click here to read: Three Steps To Getting Your Uniqueness Recognised
29:3422/12/2018
How to Avoid Gaping Holes in Your Article Writing (and How Objections Fill Those Gaps)
Objections aren't something we necessary think about when writing articles. We're so focused on the main content that we might see no need to contradict ourselves. Yet, it's this very contradiction that makes the article more robust and removes those chunky holes. Let's find out why objections are crucial in our articles. Click here to read the article online:
24:1514/12/2018
Coaching Series: Why Clients Nod But Don't Call - Part Three
One of biggest problems with any sort of prospecting is the dead silence right after clients love what you've said or done. You'd think they'd call immediately, but there's not a peep out of them. Is there some flaw in the system? And how can you overcome this obvious glitch? Click here to read online: Coaching Series 3/3: Why Clients Nod But Don't Call ________________________________________ How do you Find Prospects? Red Bull has the highest market share of any energy drink in the world, with 6.302 billion cans sold in a year. However, it almost never got started. Before the launch, part owner, Dietrich Mateschitz hired a market research firm to test Red Bull's acceptance. The result was a complete let down “People didn't believe the taste, the logo, the brand name. “I'd never before experienced such a disaster.” But Mateschitz believed the product would do well if he placed it in the right market. Which is precisely what he did His insight was to target not just students, but trendy students in universities. Instead of selling the brand to them, he'd pay them to throw a party and supplied them with free cases of Red Bull. What Mateschitz was doing, was two masterful acts all at once. He was seeking out the kind of clients he'd want, and instantly demonstrating the application. For someone starting out in coaching it might seem like an uphill task to get clients No one knows you, no one knows your brand, and no one even cares. Sounds pretty much like Red Bull doesn't it? But just like Red Bull, you've got to know how to work your way around such a dismal scenario. The first stage would be for you to decide on a specific audience. Before you get close focus on a single person, namely a profile, it's important first to find an audience. Take Mike Jara's audience for instance Mike deals with the issue of stress management. And that's a pretty broad audience. On any given day, you're likely to run into people who are wound up. Even so, it's not quite the audience you (or Mike) is looking for. Instead, Mike has chosen to talks to teachers. They have a pretty stressful day, not just in the classroom, but with the prep work and the assignments after the last kid has gone home. The stress gets in the way of sleep, causing the teachers to be even more sleep deprivation. When they get back to work, after a restless sleep, they're edgier than ever before. However, without the audience in mind, the message goes quickly off track When Mike started the exercise of getting a message across, his line went like this: Start your mornings with abundant energy. Ditch the coffee and grab yourself a hot cup of habits. Not only was the line a bit confusing, but it instantly brought up objections. Most people drink coffee, because they like the taste, but also because it's a break, and often a social gathering of sorts. They don't see coffee as the enemy. If Mike were to look for prospects with a line like that, he'd be likely to get little or no response, which would be a shame, because there's nothing wrong with Mike's offering. When looking for prospects, it's not enough to have a great product or service. Instead, you have to get started with the target audience, then move to the target profile, and that's when you avoid the noise factor and get a clearer signal. When I started out as a coach/consultant I thought I had a great line I'd say something like this: “Reactivating dormant business clients”. I was so chuffed with my line that I got a designer to design my stationery, which included a thousand business cards. Months later, I found barely little or no interest in what I had to offer. However, I also got lucky because I was introduced to a networking group. This group met on every Friday, which meant I could test out which lines worked best. Even so, I got nowhere in a hurry. What changed everything for me was a live situation As part of the group exercise, I had to visit every member of the group individually. They, in turn, had to explain their product or service to me. I'd listen patiently, while some people took as much as 10-12 minutes to explain their marketing message. I'd then reassemble the concept in my brain, and put it forward to the member. “You explain it better than me,” they'd say in astonishment. Even so, I was not convinced. I was the guy who “reactivated dormant business clients.” Plus I had all these sunk costs in the stationery. I wasn't about to go all nuclear on the existing message. It took over a dozen people to point out what I did before I was cured of my stubbornness. Eventually, I started talking to people about how hard it was to get the attention of a client in a few seconds, and almost immediately those very people would stop what they were doing. They'd look up and pay attention to what I was saying because I'd hit a chord with them. I'd narrowed down my audience, and had managed to craft a message that appealed directly to that very audience. Prospecting may seem like a frustratingly tricky task You're not sure where to get your clients and they, in turn, can't find you. However, the core of prospecting is to figure out where the gold lies in the first place. Your gold is to “find the audience, any audience”. When I started as a coach, I worked with a small business owner group, but I could have easily worked with dentists. Mike Jara is targeting teachers, but dentists are fair game too. It doesn't matter who you start with, because most problems are relatively generic. However, once we get past the first stage, it's the second hurdle that's harder. You somehow need to speak to your audience and find out the most significant barriers they face. As you dig, you'll find something that they're very keen on solving and they'll even tell give you the exact terminology for their problem, and how to articulate the solution. A target profile interview helps tremendously in this regard (and if you're in 5000bc, here's a link). Once you have clarity with your message, it's time to go back to your original audience and see how the message works. Yup, it's time to test. Will they react? Will they get in touch? There are three steps to ensure the prospect takes the next step. Let's see what those three steps happen to be. Why prospects react positively, but don't get in touch You've been there before, haven't you? A client has been excited about your proposition, but then you hear nothing from them. Why do prospects go dead on you? Let's look at three big reasons: They’re hearing the idea for the first time You don’t have a clear next step They’re not sure how to apply your idea to their world One of the biggest problems is definitely “hearing the idea for the first time”. There's a reason why people that follow up do better than others. Even when we're keen to buy into a product or service, unless there's a screaming level of urgency, we move very slowly. We fully intend to solve the problem, but we tend to have other fires to put out. Having an idea in place is wonderful, but how are you going to follow up? When I worked as a cartoonist, I'd send a monthly calendar as a follow-up. Notice the term “monthly calendar”? Most people get a calendar once a year, but I wanted my clients to remember me month after month. With Psychotactics, we send out newsletters; we do podcasts, etc. And granted it's not about coaching and more about products and courses, but let's not sidestep the issue of follow up. Even if you're offering the most powerful product or service, clients take their time to respond. Without the follow-up, your message is like a ship in the night. If clients have listened closely to your message, it means they're interested, and you've got to take the next step and get their details so that you can follow up. However, do these potential clients have the next step? Having a next step is crucial If a potential client is in your space, what can she do next? There's no prescribed answer for every situation. Sometimes the client can get in touch with you, go to your website, or join some newsletter. The better option, wherever available, is for you to get their information and get in touch with them, instead. If that potential client is stressed, not getting enough sleep, etc. she may be motivated to get to you, but other priorities might be greater. Hence it's usually better to get them to give their card, or their details, with one tiny additional step. I used to make the clients write “YES” at the back of the card so that they had a clear memory of opting in. It was less for the opt-in process and more so because they remember their decision to move ahead. Online, it's a good idea to get them to take some action It's one thing to just have a report, white paper etc. but it's easier to get distracted online. You might want them to get to a specific page in the report or a particular set of pages. Yes, the report starts at Page 1 and moves ahead, but there's no rule that doesn't allow you to nudge the prospect to Page 7, where you have something powerful in place. You've gone through the trouble of finding the prospect, have even gotten the prospect's attention, but something that creates action on their part is a powerful tool. If you're an art coach, helping them draw something quickly might help If you're into assisting clients to get work, a quick template might be the answer. If you're into meditation, an active meditation technique that's different is likely to get their attention. Many of us believe that prospects will make their decision and take the next step. It isn't as true as you'd expect. Most of us need that additional nudge. We don't need to be inundated with “this is your last chance, goodbye” newsletters or follow-ups, but a cute little bump in the right direction does wonders. However, this only applies if your client can see the application of your service. We looked at follow up, next step, and it's time to see how the application matters. Let's say you position yourself as a coach in InDesign. Is that likely to get the client to call you? In many cases, you're not going to get the call, because clients aren't necessarily familiar with the term InDesign. They don't necessarily know it's a layout program. And if they do, they don't know what they're supposed to do with it. Which is where applications come into play. Let's say you show a prospect how she can create a gorgeous e-book in InDesign; now they have one type of application. Another set of prospects might open their eyes wide when they see the ability to create stationery and brochures. It's still InDesign, but there are many applications, aren't there? When we started out with The Brain Audit, it seemed like clients would figure out how to apply the book to their own businesses. However, in time we learned they weren't always sure. Which is one of the reasons why I wrote the book, “The Brain Audit Applications”. It showed how to apply the concept of The Brain Audit to marketing messages, to strap lines, websites, etc. In short, if I were a trainer for The Brain Audit (there's no coaching system, but let's say I was a coach), I would need to at least give prospects a glimpse into the possibilities. Don't confuse this advice with a one-stop shop A one-stop shop is where you try and push everything under the nose of the client all at once. That kind of business is quite counterproductive for a small business, as it positions you as an extreme generalist and not a specialist at all. However, if you were to draw the client into your business with a single concept. e.g. Mike Jara's line is: Morning has just started and do you already feel left behind? That's a feeling, an emotion, a real day to day problem that draws in the client. Jara might have a slightly bigger program or coaching system, and he needs to reveal it much later. When the clients are sure of what he's offering, he can then put forward the applications. It might seem that sleep has just one application—to get a restful sleep—but you'd be surprised. People, and in this case, teachers may not be sleeping because of a change in a relationship, death in the family, money issues and a whole raft of issues. These issues can be directly addressed or gently brought up as tiny examples, which in turn gets and keeps the attention of the client. Which in turn brings us right back to Red Bull Red Bull isn't a coaching service, of that we're all quite sure. Even so, the principles of getting a client are relatively similar. They found their audience by hiring the popular kids to throw a party. The problem they solved was one of being cool. Red Bull was and still is considered to be a cool drink by many in that audience. Nobody believed in Red Bull at the start, and it took Dietrich Mateschitz three years to get things going. Even so, as a company they've followed up consistently using sporting and cultural events, creating spaces and parties to make sure they're in the public eye at a relatively low cost. As coaches we need to put similar principles in place to get prospects, so let's go through a quick summary: Work on getting to your target audience—yes, offline and online Meet with clients and run your message past them Watch for something in the message that gets their attention Go back to your audience and state your line and message If they are interested, do they follow up? If not, it’s because you’ve got to follow up, give them a clear next step and show them various applications. Yes, these are a lot of steps, indeed And it's one of the reasons why many coaches don't do so well. The fundamental steps are remarkably similar whether you have a product, training or a service like coaching. Just having a website or just one speaking engagement isn't going to do the trick. You've got to be diligent with the steps, and even a great coaching system takes time to get off the ground. Get started with your plan and execution right away. Next Step: Coaching Series : 1/3 – How to Start Up with a Great Niche
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Coaching Series: How Niches Can Easily Be Found in Recurring Client Problems - Part Two
We all struggle to find niches when trying to get into the coaching game. But is it really that hard? Or have we been looking in the wrong places? This episode shows you how you can find dozens of niches, all of which have great power and are profitable now and for years to come. Click here to read online: Coaching Series 2/3: How Niches Can Easily Be Found in Recurring Client Problems ________________________________________ In 2010, Gillette blades dominated the market at 70 per cent. Six years later, they were down to 54% How can Gillette get back into the game? Phil Masiello is one of the reasons why Gillette is losing market share. Masiello founded 800razors.com and sales at his company were up to about $2 million annually before he sold it. However, Masiello is only one among many competitors. Harry's, Dollar Shave and other smaller razor and blade companies are all responsible for the drop in Gillette's market share. It's Phil Masiello, himself who has the best advice for Gillette. “Gillette makes a great shave,” Masiello said. “Nobody has ever complained about the great shave of Gillette and Schick. People only complained about the price. You take the price difference out, all of a sudden they are back in the game.” Notice what Masiello is pointing to? It's the “recurring problem”. If you've ever bought Gillette's blades, the only thought that crosses your mind with every purchase is: how can five pieces of plastic and some metal cost $40 per pack? In New Zealand, each blade is priced at the whopping price of $8. 15 zillion shaves later; you think of the same problem over and over again when buying new blades. The recurring problem exists in every industry, without exception Take for instance the role of a media planner in an advertising agency. What is her recurring problem? It's ROI or a return on investment. A media planner's job is to decide where to spend the client's money. Will it be on social media? On TV adverts? Or some place else? What she decides then trickles down to the copywriters and designers and everyone else in the agency. The teams will need to either need to make more TV commercials or instead, radio spots, depending on where the ROI is best. And the biggest problem with media planning isn't the spending of the budget, but the perception of the clients and the agency. If you were asked: On a scale of 1/10 how high would you rate newspapers with regards to ROI? What about TV? Or radio? Or would social media be a better choice? Perception isn't reality, and when a firm did painstaking research, they found something mind-boggling. See the figures below. What's the recurring problem? Yup, it's perception. And this kind of recurring problem shows up consistently when you're coaching clients. Usually, the same problems turn up again and again. Take, for instance, the Article Writing Course. All of our coaching is done online via a forum and through assignments. It's not what you'd call a traditional system of phone calls, Skype calls or in person. Even so, it's not the medium of coaching that is valid for this discussion. What's important is in identifying the recurring problem. And the recurring problem is that our clients, at least, are keen on getting new clients, and they realise that articles are one of the better ways to create authority and hence, get clients. But they struggle with speed. Writing an article takes so long that they get exhausted. And you know what happens when you get so tired, right? Your output isn't that great. The coaching system we have in place is therefore built around speed. By the end of the coaching program, the goal is to write magazine-quality articles in 90 minutes. If you're training a netball team the recurring problem might be different Nerves and pressure situations on the court is almost endemic among young players. As Leanne Hughes, once a netball player herself, says: “Playing in the circle is tough. You don’t want to miss that goal and lose the game by one point. How do you calm the nerves when you need to deliver that shot? The recurring problem is getting the shot even under extreme pressure. This precise idea is what enables a buyer to lock into whatever it is you're selling as a coach. And in turn, it prevents you from saying something silly like: “Oh, I'm a netball coach” when asked what you do for a living. One more example and then it's time to move on through the series. Joseph Ch'ng runs training in Neuro-Linguistic Programming (NLP) Clients learn to be NLP coaches just like him. But what's the recurring problem that shows up? Joseph has found that coaches aren't always in the right frame of mind to coach others. To get into that state of mind—a meta state—as he calls it, is essential. And that's a recurring problem that he sees with many coaches. As Joseph says: Meta State is a peak performance state. A state of being in-tuned, open, connected. Clients respond well to coaches who are in this state and as a coach you get far more impressive results. You need to learn how to move into, and stay in that meta state when working with clients, no matter how your day has been before that moment.” See those problems cropping up time and time again? Gillette has its price issues; a media planner tends to battle with the perception of clients. On the Article Writing Course, we have to deal with speed, while Leanne works on nerves. And finally, Joseph's client's recurring problem is the “burdens of the day” and “how to switch into meta state right away”. Find your client's recurring problem today. Ask them. They'll tell you. Just like I would tell you why I don't like paying $8 for a single Gillette blade. However, now that we have the recurring problem concept in play, how do we go about the important task of finding prospective clients? Next Step: Coaching Series 1/3: How to Start Up with a Great Niche
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Coaching Series: How To Start Up With A Great Niche - Part One
The toughest part of coaching isn't necessarily coaching itself. Instead, it's the niche, isn't it? How do you go looking for the right niche? And how do you know when you've found one that's rewarding as well as profitable? We go back in time with the British Cycling Team and what turned them into champions, and how their coach played a role. We also look at how Pilates went from being everything to everyone to finding a solid niche. Listen and enjoy. Click here to read online: Coaching Series 1/3: How To Start Up With A Great Niche ________________________________________ Hand washing is not exactly the activity you'd indulge in if you wanted to win the gold medal at the Olympics. Yet, that's exactly what the British Cycling Team did at the 2008 Beijing Olympics. They hired a surgeon to teach the athletes to properly wash their hands, in order to avoid illnesses during competition. The team staff were utterly fastidious about food preparation. They even brought their own mattresses and pillows, so that the athletes could sleep in a familiar posture every night. What does all of this have to do with coaching? It might seem totally weird, even slightly crazy, but these were just some of the methods Sir Dave Brailsford, head of British Cycling used to turn his scrappy little bunch into world champions. British Cycling went from a terrible 76 year record of just one gold medal, to 7 out of 10 gold at the Beijing Olympics and then 7 out of 10 at yet again at the London Olympics. They've even won three out of the last Tour de France competitions, with only Italy interrupting their successful run. Surely Britain didn't sprout champions overnight Something else was in play, and that something else is simply the teacher, or a coach. And there's a remarkable difference between being just someone who coaches others, and one that coaches to get precise results. The coach who works with a specific goal in mind takes great performers and transforms makes them unbeatable. If you look at almost any great artist, performer, athlete or professional, it's easy to seduce yourself into believing in inborn talent. In almost every instance, you will find it's the coach and their methods that take the client from a seemingly ordinary level to something quite stupendous. Without a coach, a person has to go through the gruelling method of having to figure out all the mistakes and fix it themselves. When you look at the 10,000 hour principle, what you're seeing is someone who doesn't have an outstanding coach. A coach can not only reduce the learning curve, but can make learning fun and addictive. In this series, we'll take apart not just what makes for good coaching, but the elements of coaching. Let's get started. How do you define your Niche as a Coach? Around the time of the California Gold Rush, one man, Samuel Brannan was known as the richest man in California. Contrary to what we might believe, Brannan didn't quite make his money panning for gold. He'd decided early on that he'd never make much money in the gold mines. Instead, he was reputed to have gone down the streets of San Francisco, shouting, “Gold, there's gold down the American river”. So where did Brannan's riches arise? His fortune arose from a strategic move. He owned the only store between San Francisco and the gold fields. He stocked his store with the picks, shovels and pans he could find paying barely 20 cents for each pan and selling it for $15 each. In scarcely nine weeks, he had made over $36,000 (in today's terms that would be 1,080,077.47). In short, Brannan put himself in a position where it was hard, even impossible for him to fail with his insight. When starting up as a coach, it's not easy to have such clear insight. In many cases, you're in transition yourself. You're often trying to find your own feet, your own space and voice. You do know one thing, though. You know that you can't be like everyone else rushing off with their pans and shovels. You instinctively know you've almost got to swing the other way and find a niche. But how do you go about creating a niche? Let's start with luck, shall we? When I first got to Auckland in 2000, I got thrust into coaching by accident—twice. I wasn't into coaching at all, but instead was drawing cartoons on Photoshop. A client who'd come over watched in awe as I got rid of all the icons on the screen. No tool bar, no colour picker, not even a menu bar. “Where is everything”? He asked, amazed partially at the speed of my method, but more because I seemed to be working almost magically. I explained I was using shortcuts and he was so impressed that he offered me $1000 to train his daughter. And I had my first accidental coaching session “How to use Photoshop faster than graphic designers”—that was my temporary slogan. In a week, his daughter went from never using Photoshop to teaching graphic designers how to use shortcuts as well. With my new found slogan, I managed to pick one more client—yes, another graphic designer. As a result, I was able to do my cartoons in my Superman time and had this little Clark Kent coaching operation on the side. But why was this type of coaching earning me a fair bit of money in a brand new country? I didn't have any testimonials, no referrals, not even a business card and most definitely no website. What I did have was a subset, or what you'd call a niche. Which coincidentally takes us to the second coaching scenario. Around 2001, I had decided I didn't want to draw cartoons for a living anymore and started up a marketing company, instead. At first, I tried to solve every possible marketing problem and got nowhere in a hurry. Then, one day, by sheer fluke I decided to create a presentation on just seven elements. This presentation was called The Brain Audit, and once I was done with the presentation, I was pushed into creating a book, which then sold online and guess what buyers wanted next. They wanted me to coach them on The Brain Audit I wish I knew what I was doing back then, but the reality is I didn't know much at all. I was desperately reading books, buying courses and finding myself spending anywhere between $1500 to $8000 for seminars and workshops. However, at the very same time, clients were happy to pay me as much as $150 an hour to help them through The Brain Audit. If you put the Photoshop and The Brain Audit story together, you should easily see what's happening It's the power of the subset that matters most to clients. Clients don't want to learn how to cook Indian food. They want to learn a subset, like “vegetarian food for special occasions”. They don't want to learn InDesign, but instead “how to create an ebook in under an hour”. In almost every subset, we also find there are both—a specific problem and a corresponding solution. But the moment you get out of the subset, there's a complete lack of clarity. Let's go back to Photoshop, shall we? What problem does it solve? How about marketing? What problem does it solve? And Indian food? See what I mean? The problem with saying “I'm a life coach” or “I'm an NLP coach” or “I'm a boxing coach” is totally pointless. People can't make head or tail of what you're trying to say. But the moment you pick a subset, you almost automatically get a problem and solution. And maybe that's where you ought to start What problems do clients have in Photoshop? Or with guitar playing, watercolours, marketing or NLP? How can you reverse engineer that problem so that you can end up with a solution? Then, it won't matter if you have a fancy card, website or referrals, what you do have is a solution to their problem. And that's how you get started with a niche. You start with the problem It's not going to make you a nine-week millionaire like Samuel Brannan, but it will get you off the ground and started into the world of coaching. How do you know you've found the right niche? If you were asked to go to the supermarket and buy a packet of potato chips, would you make the right choice? There are only two answers here, aren't there? You could pick the right one, or be wildly off the mark. After all, the supermarket loads at least two dozen different brands and then there are the variations. Low fat, full fat, crinkled, plain salted, vinegar, paprika, whisky—who knows what else! The chances of getting it wrong far, far exceed the probability of getting it right. And how do we know if we've got it wrong or right? It depends who you're buying the chips for, doesn't it? If Renuka sends me into the market to get chips, I know I can only get the brand called Proper Crisps, and it won't matter if I get the paprika or the salted versions—because they're both the right choices. When choosing a niche, it might seem like you're stuck in a “nightmare supermarket aisle” Wouldn't it be better, if there were a way to make a correct choice from the very start? Let's find out whether such a task is possible, or if we just have to bludgeon our way through choices. The reality is that the answer lies somewhere in between No matter what niche you pick, you can almost be certain you're off the mark. The good news is that you're partially, not completely off the mark. Which means that a piano coach, life coach, breathing coach—any kind of coach is more or less going to be in the right box. They'll still be in the broad spectrum of piano, life coaching and breathing, just like the chips are still in the broad range of chips. What makes a niche right isn't the broad spectrum that you choose, but instead, the narrow niche you choose to occupy. You might know the story of the coach, Joseph Pilates Pilates wasn't an exercise coach in his early years. Born in Germany in 1883, he'd already dabbled in gymnastics and bodybuilding in his younger years. In 1912 when he moved to England, he moved to professional boxing, was a circus performer and a self-defence trainer. Notice how versatile Pilates seems to be? Well, that's the problem with a lot of businesses. They have the capacity or at least believe they can be a one-size-fits-all-type-of-coach. And it's not like Pilates was destitute. Despite this smorgasbord of doing a bit this and a bit of that, he got by. However, it's only in 1925, that he finds a niche Over the years, and through World War I, he developed an integrated, comprehensive system of physical exercise, which he called “Contrology”. Instead of trying to appeal to everyone who wanted to improve their well being, Pilates set up shop under a dance studio. The dancers needed to be fit at all times, plus have flexibility, strength and stamina. His focus was on reducing injuries, and to the outside world, it looks like he just got lucky to find this profitable niche. Luck has its role to play, but when we examine the unlucky coaching businesses, there's a clear pattern The businesses that struggle are those that stay incredibly generic. You ask the coach what she does, and she says, “I'm a writing coach”. As you can tell, her statement tells you nothing. But if we were to choppitty-chop our way a bit, she might say, “I'm a writing coach that specialises in removing writer's block.” Notice how that specialisation gets your attention? She's possibly good at teaching writers how to create structure, drama, flow, style and a whole bunch of other stuff related to writing. But the moment she goes wide, she loses the power of the niche. We wonder if we've found the right niche, but any niche is the right niche. Pilates could have made a great life for himself as a boxing coach, a self-defence coach, a circus coach. But he instead he chose to focus not just on an audience of dancers, but then to “reduce injuries”. All niches are already niches There's no such thing as the right niche. The moment you get yourself into a category of being a writing coach, you've already cancelled out all the other things you can do. But your audience still won't care, because a client doesn't buy into a coach. Instead, the client buys into a specific problem that needs solving. We waste endless days, weeks and months—even years trying to find the “right niche” when in reality we're already in the right niche, but haven't defined the problem we're solving. But how do you know if the problem is the right problem? There's no such thing as the right problem. But there is such a thing as a recurring problem. Do dancers get injuries? Yes, they do. Did they get injuries during the time of Pilates dance studio? Yes, they did, and they still do today. If you are a fitness coach, all you need to do is specialise in how you can make the dancers get fewer injuries. You don't even have to reinvent the problem. It was done for you back in 1925 by Pilates. You think Writer's Block is a recent problem? Or was snoring invented yesterday? Not one of these things are new, and all you need to do is look for the recurring problem. People have had these problems for centuries and will continue to have the same problems over and over again. Where do you go from here? Your first step is to find yourself a category. e.g. Writing. The second step is to find yourself an audience. e.g. Small business owners who want to write blogs. The third and final step is to find the recurring problem: Writer's block. And there you have it—your niche—the right niche—is yours for the asking. Next Step: How To Make The Mental Leap From a Job into Entrepreneurship
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