Dr. Kris Otteman joins us to discuss the critical topic of recognizing and reporting animal abuse within veterinary practices. On this episode of the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Dr. Otteman emphasize the importance of practical, action-oriented approaches to identifying signs of abuse and neglect. Dr. Otteman provides guidance on documentation, communication with authorities, and navigating the complexities of suspected abuse cases. Veterinarians and veterinary staff will learn valuable insights on how to be effective advocates for animal victims while maintaining their professional roles. This episode is essential for anyone in the veterinary field committed to protecting animal welfare.LINKSVictim to Verdict: https://www.victim2verdict.com/Animal Legal Defense Fund: https://www.aldf.org/Victim to Verdict Instagram: https://www.instagram.com/victim2verdict/Dr. Andy Roark Swag: drandyroark.com/shopAll Links: linktr.ee/DrAndyRoarkSpecial Offer for Cone of Shame Podcast Listeners!Attention, veterinary professionals! For a limited time, listeners of the Cone of Shame podcast can gain access to our online course, "Victim to Verdict: The Veterinarian's Role in Animal Cruelty Investigations", for just $49! This in-depth certificate course equips you with the tools and knowledge to play a critical role in recognizing, documenting, and assisting in animal cruelty cases, all from the convenience of your own schedule.Expand your expertise and strengthen your commitment to animal welfare with this unique offer. Simply use the promo code V2VCOURSE$49 to secure your spot at this special price and join the community of veterinarians making a difference! Offer ends 12/31/24!  Download your free evidence placard template to ensure accurate documentation in animal cruelty investigations.ABOUT OUR GUESTDr. Kris Otteman's journey into veterinary forensics began as a teenager in Klamath Falls, where she first reported the neglect of a donkey she discovered while riding her horse through the woods. This early experience ignited a passion that would define her illustrious career. With 34 years of veterinary and leadership experience, Dr. Otteman now serves as the President of Victim to Verdict LLC and forensic veterinary consultant to the Animal Legal Defense Fund.A pioneer in veterinary medicine, she co-founded Banfield, The Pet Hospital, and played a crucial role in developing the nation’s first shelter teaching hospital at the Oregon Humane Society which provides care for over 12,000 shelter pets annually. Dr. Otteman's expertise in veterinary forensics has led to significant advancements in animal cruelty investigations, and she has shared her knowledge as a courtesy faculty member at Oregon State University, University of Florida Maples Center for Forensic Medicine, and through numerous national and international presentations.Dr. Otteman's dedication to animal welfare extends beyond her professional achievements. She has served on multiple boards, including the Oregon Veterinary Medical Licensing Board, Banfield Charitable Trust, and is the current board president of the International Veterinary Forensic Sciences Association. Her contributions to veterinary education and animal welfare have earned her the prestigious OSU/CVM Alumni Fellow award. Residing in Washington with her family, Dr. Otteman continues to inspire and lead with her unwavering commitment to improving the lives of animals.

This time, you the audience, got to Ask Andy Anything! In this special 300th episode of the Cone of Shame veterinary podcast, host Kelsey Beth Carpenter turns the tables on Dr. Andy Roark, interviewing him about his journey from general practice veterinarian to renowned author, speaker, and conference founder. Dr. Roark shares insights into his career evolution, work-life balance strategies, and the importance of a strong team. He also reflects on memorable moments and guests from past episodes, offering a glimpse into the heart and soul of this beloved veterinary podcast. If you're a veterinarian, technician, or other veterinary professional seeking inspiration and practical advice, this episode is a must-listen. LINKS Uncharted Veterinary Podcast: https://unchartedvet.com/uncharted-veterinary-podcast/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: https://linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality. He is the founder of the Uncharted Veterinary Conference and DrAndyRoark.com. He has been an award-winning columnist for DVM360 and the magazine Today’s Veterinary Business. His social media, website, podcast and YouTube show reach millions of people every month. Dr. Roark has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians. His greatest achievement however involves marrying a bad-ass scientist and raising 2 kind and wonderful daughters.

Learn how to effectively support patients with hip dysplasia through conservative care as Dr. David Dycus joins Dr. Andy Roark on The Cone of Shame Podcast. In this episode, Dr. Dycus, founder of OrthoVet Consulting and Fusion Veterinary Orthopedics, shares his expertise on non-surgical approaches, from tailored exercise plans to lifestyle adjustments that maintain comfort and mobility. This practical discussion provides veterinary professionals and pet owners with essential tools to enhance quality of life for dogs of all ages dealing with hip dysplasia. Let’s get into this episode! LINKS Dr. David Dycus: www.drdaviddycus.com Dr. David Dycus on Instagram: https://www.instagram.com/ortho_vet/ Fusion Vet Ortho on Facebook: https://www.facebook.com/fusionvetortho Dr. Know-It-All Card Game: https://drandyroark.com/in-the-know/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. David Dycus, a recognized leader in veterinary orthopedics, earned his veterinary degree from Mississippi State University and completed a residency and Master’s in surgery. Known for his expertise, Dr. Dycus has delivered over 250 lectures and taught 150+ labs worldwide, contributing extensively to veterinary literature, including co-editing the textbook Complications in Canine Cranial Cruciate Ligament Surgery. He was honored with the 2023 Veterinary Hero’s Award by DVM360 and is an orthopedic consultant for VIN. Dr. Dycus is the founder of Fusion Veterinary Orthopedics, where he specializes in joint replacement, fracture repair, and 3D implant printing, as well as Ortho Vet Consulting, a leading orthopedic coaching service.

Are we seeing an increase in veterinary consolidation? In this episode of the Cone of Shame Veterinary Podcast, Dr. Andy Roark is joined by Ryan Leech, host of The Birdbath podcast to discuss the ongoing trend of consolidation in the veterinary industry, where corporate groups and private equity firms are purchasing veterinary practices, leading to a transformed industry landscape. Ryan shares insights into the slowing and recent rejuvenation of practice acquisitions, and the implications for practice owners, veterinarians, and staff. They also dive into the economic pressures, such as rising wages, and how these financial trends may impact the future of independent practices and corporate-owned hospitals. This is a must-listen for anyone interested in the big-picture changes happening in veterinary medicine and what it means for veterinary professionals. LINKS Ryan Leech on LinkedIn: https://www.linkedin.com/in/leechryan/ The Birdbath Podcast: https://podcasts.apple.com/us/podcast/the-bird-bath/id1697270947 Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Ryan Leech is an experienced leader with a history of growing businesses through highly scalable sales models. With a background that spans multiple industries, Ryan led sales for startups that raised over $100MM in funding and ran his own sales consulting firm. In his role at Digitail, he is responsible for overseeing collaborations and integrations with industry leaders and innovators to drive digital transformation in veterinary medicine. In addition to his professional experience as Director of Business Development at Galaxy Vets and Hippo Manager Software, Ryan is also the host of "The Bird Bath" podcast.

Dr. Jane Sykes joins us as we dive into the 2023 ACVIM Consensus Statement on leptospirosis. In this episode, Dr. Andy Roark is joined by Dr. Jane Sykes, a renowned small animal internist at UC Davis College of Veterinary Medicine and editor of Greene's Infectious Diseases of the Dog and Cat. Dr. Sykes emphasizes the growing importance of leptospirosis vaccination for all dogs, including those in urban areas. Dr. Sykes provides insights into recent advances in leptospirosis diagnostics, prevention, and the disease’s zoonotic potential, explaining how the updated consensus reflects new knowledge and data on this pathogen. She highlights critical details, such as new safety guidelines for veterinary staff when handling suspect cases and ways to improve accuracy in diagnosing leptospirosis. Dr. Sykes also shares her personal experiences with leptospirosis, underlining the importance of awareness, timely diagnosis, and vaccination for better patient and staff safety. This episode is packed with valuable information for veterinary professionals who want to keep their practices informed and up to date on infectious disease protocols. LINKS Updated ACVIM Consensus Statement on Leptospirosis in Dogs: https://onlinelibrary.wiley.com/doi/10.1111/jvim.16903 CDC Leptospirosis in Animals: https://www.cdc.gov/leptospirosis/pets/index.html Uncharted's Practice Owner Summit: https://unchartedvet.com/practice-owner-summit-2024/ Dr. Know-It-All Card Game: https://drandyroark.com/in-the-know/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Jane Sykes is a powerhouse in veterinary medicine and infectious disease research! A professor at UC Davis with board certification in Small Animal Internal Medicine, she holds degrees in veterinary science, a PhD, an MBA, and a public health certification. Renowned for her work on infectious diseases in pets, Dr. Sykes has published extensively and earned numerous awards for her research on zoonotic diseases. Her passion for teaching and her impressive expertise make her a top voice in veterinary health and public safety—so prepare to be inspired and informed as we dive into her world!

Dr. Jessica Vogelsang, Chief Medical Officer at the American Animal Hospital Association (AAHA), joins us to discuss the evolving role of veterinarians in modern veterinary practices. Dr. Vogelsang introduces the concept of "decentering" the veterinarian to create a more team-based approach that places the patient at the heart of care, similar to patient-centered models in human medicine. She explains how this shift can improve efficiency and client satisfaction by empowering veterinary technicians and support staff to handle many tasks traditionally managed by DVMs. Together, Dr. Andy Roark and Dr. Vogelsang explore the barriers to this model, including liability concerns and the importance of training and trust in a collaborative practice. This thought-provoking conversation is a must-listen for anyone interested in the future of veterinary medicine and the evolving dynamics within the field. LINKS www.aaha.org Leadership Essentials Certificate: https://unchartedvet.com/certificates/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Jessica Vogelsang is a noted veterinarian, internationally recognized speaker, and bestselling author of All Dogs Go to Kevin. She serves as the Chief Medical Officer at AAHA and is the founder of Pawcurious Media, established in 2009. An early adopter in utilizing the internet for veterinary purposes, she successfully built an online community, influencing hundreds of thousands of pet owners globally. Her achievements include launching several veterinary brands and founding the Veterinary Telemedicine community during the COVID-19 pandemic. Besides her role at AAHA, she is an active board member of the Mark Morris Institute and the Veterinary Virtual Care Association.

Vicky Ograin, MBA, RVT and VTS in Nutrition, joins us to discuss the evolving role of veterinary technicians. In this episode of The Cone of Shame Veterinary Podcast, Dr. Andy Roark and Vicky explore how vet techs are being increasingly empowered and better utilized in clinics, supported by organizations like NAVTA and social media. They also highlight the Veterinary Nutritional Advocate Certificate, a free program that enhances nutrition knowledge and patient care. Listen in to learn how veterinary technicians can use these tools to advance their careers and make a bigger impact in the clinic! This episode is brought to you by Hill's Pet Nutrition! LINKS Hill's Veterinary Academy: https://na.hillsvna.com/ Academy of Veterinary Nutrition Techs: https://nutritiontechs.com/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Vicky Ograin received her technician degree from Los Angeles Pierce College. She served in private practice for many years in California, and then 22 years ago began a career with Hill’s Pet Nutrition, where she is a Scientific Communication Senior Specialist, in the US Professional Veterinary Affairs department. She focuses on education for technicians and the health care team as well as strategy for veterinary technicians in tech schools and graduates. In 2007, she completed a Bachelor of Science and in 2008, she completed a Masters, both in Business Administration. Vicky obtained her Veterinary Technician Specialty (VTS) in nutrition in June 2013. Vicky speaks nationally and internationally and is a published author.

Dr. David Dycus provides a practical, in-depth look at managing canine hip dysplasia, from early diagnosis to surgical interventions in this episode of Cone of Shame Veterinary Podcast. Dr. Andy Roark sits down with . Dr. Dycus to discuss the various treatment options, including juvenile pubic symphysiodesis (JPS), pelvic osteotomies, and total hip replacements. He explains the importance of early detection, especially in breeds predisposed to hip dysplasia, and breaks down when and why certain surgical options are recommended. This episode is essential for veterinary professionals looking to better understand orthopedic surgery decisions and help guide pet owners through difficult choices. Gang, let's get into this episode.... LINKS Dr. David Dycus: https://drdaviddycus.com/ Dr. David Dycus on Instagram: https://www.instagram.com/ortho_vet/ Dr. Andy Roark Resources: https://linktr.ee/DrAndyRoark Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store ABOUT OUR GUEST Dr. Dycus attended Mississippi State University’s College of Veterinary Medicine for his veterinary degree, Auburn University for a small animal rotating internship, and Mississippi State for a combined surgical residency and Masters degree. Dr. Dycus is frequently asked to lecture locally, nationally, and internationally. He has given over 250 continuing education lectures and taught over 150 laboratories. He has published numerous research articles and authored or co-authored several book chapters. He is the co-editor of the textbook: Complications in Canine Cranial Cruciate Ligament Surgery. In 2023 Dr. Dycus received the Veterinary Hero’s Award in surgery by DVM360 and was named by DVM360.com as one of the 10 veterinarians to watch in 2018. Dr. Dycus is a frequent contributor for updates in orthopedics to several veterinary websites and magazines. Dr. Dycus has also been featured on Sirius XMs Doctor Radio’s segment on Pet Health and Orthopedics. His passion for teaching has allowed Dr. Dycus to become a laboratory instructor for the CBLO, TPLO, extra-capsular stabilization, medial patella luxation, angular limb deformity, and fracture repair. He is on faculty for AO (Arbeitsgemeinschaft für Osteosynthesefragen), and he is an orthopedic consultant for VIN (Veterinary Information Network). Dr. Dycus became a certified canine rehabilitation practitioner through the University of Tennessee in 2015. He is the founder and surgeon at Fusion Veterinary Orthopedics where he has a focus on total joint replacement, complex and minimally invasive fracture repair as well as angular limb deformity correction, 3D implant printing, and arthroscopy. In addition, he is the founder of Ortho Vet Consulting, an educational consulting and orthopedic coaching service.

Tyler Grogan, CVT and Creative Marketing Director at Uncharted Veterinary Conference, to discuss transitioning out of practice and what it means to walk away from what you consider your "life’s work." In this episode of the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Tyler share personal experiences and reflections on leaving clinical veterinary work, struggling with identity, and redefining success. They also dive into the emotional complexities veterinary professionals face when stepping away from practice. This episode provides valuable insight for those looking to transition into new roles while staying connected to the veterinary profession. LINKS Tyler Grogan on LinkedIn: https://www.linkedin.com/in/tyler-grogan-63247a192/ Uncharted Veterinary Conference & Community: https://www.unchartedvet.com Leadership Essentials Certificate: https://unchartedvet.com/certificates/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Tyler Grogan is a Certified Veterinary Technician with experience in specialty, emergency and general practice. She currently serves as the Creative Marketing Director for the Uncharted Veterinary Conference where she focuses on brand building, marketing, storytelling across multiple digital platforms, and exploring new ways to elevate the client experience.

The DermVet, Dr. Ashley Bourgeois returns to help us navigate canine allergies. In this episode of The Cone of Shame Veterinary Podcast, Dr. Andy Roark welcomes board-certified veterinary dermatologist Dr. Ashley Bourgeois to discuss managing difficult canine allergy cases that don’t respond well to Apoquel or Cytopoint. Dr. Bourgeois offers practical advice on identifying hidden infections in claw folds, using consistent treatment regimens, and when to consider alternatives like skin biopsies or recognizing allergy mimickers such as autoimmune diseases or lymphoma. Tune in for insights on allergy testing, immunotherapy, and effective long-term strategies for managing atopic dermatitis. Gang, let's get into this episode! LINKS Dr. Ashley Bourgeois: https://thedermvet.com/about Dr. Ashley Bourgeois on Instagram: https://www.instagram.com/thedermvet/ Dr. Ashley Bourgeois on LinkedIn: https://www.linkedin.com/in/ashley-bourgeois-dvm-dip-acvd-9169208/ Exam Room Communication Toolkit: https://drandyroark.com/exam-room-communication-toolkit/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Dr. Ashley Bourgeois is a board-certified veterinary dermatologist passionate about providing practical knowledge to general practitioners to help itchy pets! She completed her bachelor’s degree at Iowa State University and graduated from the University of Missouri’s College of Veterinary Medicine in 2010. She then completed a one-year small animal internship at Purdue University. Upon finishing her internship, she accepted a residency position with the Animal Dermatology Clinic’s Tustin, California location in 2011. She became a Diplomate of the American College of Veterinary Dermatology in 2014. Dr. Bourgeois moved to Portland, Oregon in 2016 to help expand the company. She is an owner within the company and on the board of directors. She has a strong interest in autoimmune skin diseases, allergies, cytology, and otology. In her leisure, Dr. Bourgeois enjoys outdoor activities, traveling, and watching sports. She and her husband stay busy with their daughter, son, and rescue Lab/Boxer/Pit mix. Dr. Bourgeois is passionate about educating veterinarians in dermatology and work/life integration through her podcast, lecturing, and social media presence (The Derm Vet).

Dr. Chris Pachel joins us to discuss the complexities of integrating behavior health into veterinary practice. In this episode of the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Dr. Chris Pachel dive into the challenges veterinarians face when addressing behavioral issues within the constraints of typical appointment times. Dr. Pachel shares insights on effective communication strategies, the importance of proper training for veterinary staff in handling behavioral consultations, and the potential benefits of leveraging telehealth for behavioral management. The conversation highlights the need for practical approaches to behavioral health in veterinary settings, emphasizing efficient client education and the strategic use of support staff. LINKS Dr. Chris Pachel: www.drpachel.com Uncharted Team Leads Summit: www.unchartedvet.com/tls2024 Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Chris Pachel is a board-certified veterinary behaviorist and is the owner and lead clinician at the Animal Behavior Clinic in Portland, Oregon. Dr. Pachel lectures extensively worldwide, teaches courses at multiple veterinary schools in the United States, and has authored numerous articles and book chapters for veterinarians and pet owners. He is a sought-after expert witness for legal cases and serves on the Editorial Advisory Board for dvm360. He is also a Vice-president of Veterinary Behavior for Instinct Dog Behavior and Training, as well as co-owner of Instinct Portland, which opened in the fall of 2020.

Dr. Lauren Jones shares her expert insights on embracing change positively and engaging team members in the evolution of practice operations. Tune into the Cone of Shame Veterinary Podcast as Dr. Andy Roark chats with Dr. Lauren Jones, a dynamic veterinary practice owner and Director of Veterinary Medicine at Shepherd Veterinary Software. This episode dives into the exciting realm of change management within the veterinary profession. Whether you're managing a small team or leading a large practice, this conversation provides valuable perspectives on making change work for you and your team. Don't miss this insightful episode sponsored by Shepherd Veterinary Software! Shepherd Veterinary Software: https://www.shepherd.vet/ Dr. Lauren Jones: linktr.ee/doctajones Dr. Lauren Jones on LinkedIn: https://www.linkedin.com/in/lauren-jones-81a22b20/ Referenced Article: https://www.veterinarypracticenews.com/veterinary-medicine-is-at-a-crossroad-which-direction-will-you-go/ Dr. Know-It-All Card Game: https://drandyroark.com/in-the-know/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Lauren Jones, VMD, Director of Veterinary Medicine at Shepherd Veterinary Software, is a seasoned veterinarian, practice owner, and industry innovator. A University of Pennsylvania graduate, she excels in transforming veterinary practices, driving growth, and enhancing efficiency. Dr. Jones combines clinical experience with business acumen, passionately empowering veterinarians to embrace technology, combat burnout, and rediscover their joy. Her insights fuel innovative software solutions that help practices thrive and deliver exceptional care.

Dr. Peter Weinstein explores the feasibility of implementing a production-based compensation model for veterinary support staff with Cone of Shame host, Dr. Andy Roark. They touch on the potential benefits and drawbacks of this approach, discussing how it might improve job satisfaction, retention, and appreciation for technicians, assistants, and other support roles. Dr. Weinstein argues that while veterinarians benefit directly from production-based pay, the staff executing the bulk of the work often remain on fixed salaries, creating a disconnect in compensation fairness. The conversation also touches on broader topics such as profit-sharing and the overall drive to enhance workplace morale and productivity. They examine whether tying wages to service delivery could equitably distribute earnings and reflect individual contributions more accurately, potentially revolutionizing compensation structures in veterinary practices. LINKS Dr. Peter Weinstein on LinkedIn: https://www.linkedin.com/in/pawdr/ Veterinary Ownership Advocates: veterinaryownershipadvocates.com Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr Peter Weinstein is a husband, father, pet parent, veterinarian and leader. He has been involved with virtually all aspects of veterinary practice from a 15-year-old kennel kid to a hospital owner. Organized veterinary medicine has been a passion as well with various roles and leadership and presidencies of Southern California VMA, California VMA, and Vet Partners. He is a published author, most notably of the E-Myth Veterinarian-Why Most Veterinary Practices Don’t Work and What to Do About It. Currently, he is teaching business and finance at the Veterinary College of Western University of Health Sciences. He likes to think of himself as a free-thinking change agent and disruptor who, because he has a daughter who is a recent graduate from veterinary school, is working for an even better veterinary profession in the future.

Have you noticed the online backlash against veterinarians seems to be growing? In this episode of the Cone of Shame Veterinary Podcast, host Dr. Andy Roark and Kelsey Beth Carpenter discuss the challenges veterinarians face with online vilification, particularly related to the rising costs of veterinary care. They explore the impact of social media on public perceptions and debate whether engaging with negative comments is beneficial for the veterinary profession. The discussion also touches on how veterinary professionals can better manage online criticism through education and by maintaining a positive digital presence to build trust with their clients. Leadership Essentials Certificate: https://unchartedvet.com/certificates/ Uncharted Podcast: https://unchartedvet.com/uncharted-veterinary-podcast/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Kelsey Beth Carpenter is a Registered Veterinary Technician with over a decade of experience working in emergency hospitals across California. She currently works as the Social Media Manager for DrAndyRoark.com and a Content Specialist for the Uncharted Veterinary Conference. Some of Kelsey’s passions include the open hospital concept, the power of creativity and humor, the overlap of science and art, and sharing lessons learned from living life with chronic illness. Kelsey is probably most known for two of her favorite hobbies: writing and performing comedic songs about veterinary medicine and acting as a full time stage mom for her Chihuahua mix, Birdie.

Ron Sosa, a Certified Veterinary Practice Manager and advocate for neurodiversity, dives deep into the operational challenges and management strategies that can help create an inclusive environment. On this episode of the Cone of Shame Podcast, Dr. Andy Roark and Ron Sosa explore practical ways to manage workload effectively while being cognizant of the unique needs of neurodivergent staff. This episode is invaluable for anyone looking to enhance team dynamics and understand the nuances of neurodiversity in the workplace. Don't miss these insights that aim to foster a supportive and efficient practice environment. Ron Sosa on LinkedIn: https://www.linkedin.com/in/ronald-sosa-cvpm-53453797/ Synaptic Neuro-inclusive Leadership: https://ronsosa84.wixsite.com/synaptic-leadership Dr. Know-It-All Card Game: https://drandyroark.com/in-the-know/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Ron is a Certified Veterinary Practice Manager and a former practice owner and business director for multisite animal hospitals. He also hold certificates in Neurodiversity, compassion fatigue, veterinary business leadership, and the human animal bond. He currently serves as the Executive Director for the Uncharted Veterinary Conference., Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians.

Beloved influencer and LVT, Sarah Parsons joins us to talk about her journey building a brand online. Join Dr. Andy Roark and Sarah Parsons, LVT, on the Cone of Shame Veterinary Podcast as they dive into the world of brand building in veterinary medicine. Sarah, the creative force behind the popular @Wat_Really_Happens_at_The_Vet social media channels, shares her journey and insights on leveraging platforms like TikTok, Instagram, and Facebook to engage with veterinary professionals. This episode explores the importance of creating content that resonates with a professional audience, the dynamics of social media growth, and tips for veterinary technicians aspiring to establish their own unique brand. LINKS Sarah Parsons on Instagram: https://www.instagram.com/watreallyhappensatthevet/ Sarah Parsons: www.vettechsarahparsons.com Team Leads Summit: www.unchartedvet.com/tls2024 Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Sarah Parsons, LVT, is a distinguished social media Influencer within the veterinary community, renowned for her engaging portrayal as the "silly vet tech" Through vibrant videos showcasing life in Vet Med, Sarah inspires laughter and learning among Veterinary Professionals. She is deeply passionate about fostering a joyful and fulfilling workplace environment. Her dedication has led to being one of the co-founders of Camp VetMed. In addition to her impactful career, Sarah is a devoted mother to two boys. She resides on a ranch in Houston, Texas, where she cherishes outdoor activities, sports, and quality time with friends.

Veterinary dermatologist Dr. Ashley Bourgeois returns to shed light on a topic often overlooked in veterinary care: dermatology issues in cats. Dr. Andy Roark and Dr. Bourgeois discuss the nuances of feline dermatology, emphasizing the challenges and underrepresentation of cats in dermatological care. They dive into common symptoms, diagnostic approaches, and effective treatments, providing valuable insights into managing allergies and skin conditions in cats. This conversation includes effective communication and expectation setting with clients in order to increase compliance. Tune in to another episode packed with practical advice and innovative solutions for veterinary professionals looking to enhance their dermatological care for feline patients. Gang, let's get into this episode! LINKS The DermVet: https://thedermvet.com/ Uncharted Veterinary Podcast: https://unchartedvet.com/uncharted-veterinary-podcast/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Ashley Bourgeois is a board-certified veterinary dermatologist passionate about providing practical knowledge to general practitioners to help itchy pets! She completed her bachelor’s degree at Iowa State University and graduated from the University of Missouri’s College of Veterinary Medicine in 2010. She then completed a one-year small animal internship at Purdue University. Upon finishing her internship, she accepted a residency position with the Animal Dermatology Clinic’s Tustin, California location in 2011. She became a Diplomate of the American College of Veterinary Dermatology in 2014. Dr. Bourgeois moved to Portland, Oregon in 2016 to help expand the company. She is an owner within the company and on the board of directors. She has a strong interest in autoimmune skin diseases, allergies, cytology, and otology. In her leisure, Dr. Bourgeois enjoys outdoor activities, traveling, and watching sports. She and her husband stay busy with their daughter, son, and rescue Lab/Boxer/Pit mix. Dr. Bourgeois is passionate about educating veterinarians in dermatology and work/life integration through her podcast, lecturing, and social media presence (The Derm Vet).

Veterinary behaviorist Dr. Christopher Pachel joins the podcast to discuss the contentious debate over punishment in animal training. On this week's episode of the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Dr. Pachel dive into the controversy surrounding positive reinforcement versus aversive methods. Dr. Pachel breaks down the science behind training techniques, discussing the immediacy, consistency, and efficacy of animal training and why balanced training might not be the best approach. They explore the psychological impacts on pets and the real-world application of these methods. This episode is packed with insights and practical advice for anyone involved in animal training. Let's get into it! LINKS Dr. Chris Pachel: www.drpachel.com Instinct Dog Behavior & Training: https://www.instinctdogtraining.com/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Chris Pachel is a board-certified veterinary behaviorist and is the owner and lead clinician at the Animal Behavior Clinic in Portland, Oregon. Dr. Pachel lectures extensively worldwide, teaches courses at multiple veterinary schools in the United States, and has authored numerous articles and book chapters for veterinarians and pet owners. He is a sought-after expert witness for legal cases and serves on the Editorial Advisory Board for dvm360. He is also a Vice-president of Veterinary Behavior for Instinct Dog Behavior and Training, as well as co-owner of Instinct Portland, which opened in the fall of 2020.

Dr. Mary Gardner returns for a poignant discussion on pet aftercare and communicating it with clients.. Dr. Gardner, co-founder of Lap of Love Veterinary Hospice and an expert in end-of-life care, dives into the nuances of pet cremation and aftercare services, elucidating common misconceptions and concerns that pet owners and veterinary professionals have. The conversation dives deep into the importance of understanding and choosing the right aftercare options, encouraging veterinary professionals to visit crematories to ensure they meet standards before recommending them to pet owners. LINKS Dr. Mary Gardner: https://www.drmarygardner.com/ Dr. Mary Gardner Instagram: https://www.instagram.com/drmarygardner/ Dr. Know-It-All Card Game: https://drandyroark.com/in-the-know/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST There is nothing better to Dr. Gardner than a dog with a grey muzzle or skinny old cat! Her professional goal is to increase awareness and medical care for the geriatric veterinary patient and to help make the final life stage to be as peaceful as possible, surrounded with dignity and support for all involved. A University of Florida graduate (AND ANDY’S CLASSMATE!), she discovered her niche in end-of-life care and is the co-founder and CIO of Lap of Love which has over 350 veterinarians around the country dedicated to veterinary hospice and euthanasia in the home. Dr. Gardner is co-author of the textbook “The Treatment and Care of the Veterinary Patient”, co-author of a children’s activity book focused on saying goodbye to a dog called “Forever Friend”, and the author of a book dedicated to pet owners “It’s Never Long Enough: A practical guide to caring for your geriatric dog”. Dr. Gardner also won VMX Small Animal Speaker of the year in 2020!", Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians.

Josh Vaisman joins Dr. Andy Roark on the Cone of Shame Veterinary Podcast to explore the nuanced concept of happiness in the workplace. They delve into the realistic expectations of happiness at work, especially in demanding environments like veterinary practices. Josh emphasizes the balance between striving for employee happiness and acknowledging the inherent challenges of the job. They discuss the pitfalls of solely chasing happiness and the importance of fostering a work environment that values fulfillment and pride over constant joy. This episode offers insightful perspectives for veterinary leaders on setting realistic goals and cultivating a supportive workplace culture. LINKS Josh Vaisman at Flourish: https://www.flourish.vet/ Uncharted Team Leads Summit: www.unchartedvet.com/tls2024 Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Josh believes all veterinary professionals deserve to feel fulfilled by their work, each and every day. Through his company, Flourish Veterinary Consulting, he combines more than 20 years of veterinary experience, a master’s in applied Positive Psychology & Coaching Psychology, and education in Positive Leadership and Positive Organizational Scholarship and a passion for guiding leaders to cultivate work environments in which people can thrive. Fun fact – Josh is also an avid beekeeper who teaches beginning beekeepers how to tend to their buzzing buddies.", Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians.

Sarah Parsons joins Dr. Andy Roark on the Cone of Shame Veterinary Podcast to discuss the power of positivity and humor in boosting morale within veterinary clinics. She emphasizes the importance of creating content that veterinarians and staff can relate to, avoiding client bashing, and fostering a culture where the daily stresses of vet medicine can be met with humor and light-heartedness. Tune in to learn how Sarah uses her unique style to promote a healthy, positive work environment in veterinary settings. LINKS Sarah Parsons on Instagram: https://www.instagram.com/watreallyhappensatthevet/ Sarah Parsons: www.vettechsarahparsons.com Team Leads Summit: www.unchartedvet.com/tls2024 Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Sarah Parsons, LVT, is a distinguished social media Influencer within the veterinary community, renowned for her engaging portrayal as the "silly vet tech" Through vibrant videos showcasing life in Vet Med, Sarah inspires laughter and learning among Veterinary Professionals. She is deeply passionate about fostering a joyful and fulfilling workplace environment. Her dedication has led to being one of the co-founders of Camp VetMed. In addition to her impactful career, Sarah is a devoted mother to two boys. She resides on a ranch in Houston, Texas, where she cherishes outdoor activities, sports, and quality time with friends.

Eric Garcia joins us to discuss staffing and technology efficiency versus the need for hiring in veterinary practices. In this week's episode of the Cone of Shame Podcast, Dr. Andy Roark and Eric Garcia explore whether practices are truly understaffed or if the perceived need to hire more personnel is a response to inefficiency. The conversation dives into key performance indicators that suggest many practices might benefit more from enhancing operational efficiency rather than expanding their teams. They also touch on the role of technology in improving practice management through the use of automatic booking and AI record keeping. Let's get into this episode! LINKS: Eric D. Garcia: https://ericgarciafl.com/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST: When it comes to helping veterinary practices streamline their technology and attract and retain clients, Eric Garcia has a proven track record of educating the industry and producing results. Eric is an internationally recognized IT and Digital Strategist working exclusively with veterinary practices. Garcia’s work has been recognized throughout the industry. Eric was voted VMX 2020 Speaker of the Year by conference attendees. He speaks regularly at conferences all throughout the world. , Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians.

Dr. Emily Tincher joins us to discuss the rising costs of veterinary care and how they impact pet families. Dr. Andy Roark and Dr. Tincher dive into her co-authored book chapter on cost, access to care, and payment options, highlighting key factors driving price increases, such as staffing costs, practice economics, and the cost of consumables and drugs. Dr. Tincher also shares insights on effectively communicating with pet owners about these costs and the importance of understanding their preferences. LINKS: Nationwide's Most Common Claims: https://news.nationwide.com/041824-dermatitis-gastroenteritis-most-common-conditions-prompt-vet-visits/ Cost of Care, Access to Care, and Payment Options in Veterinary Practice: https://www.vetsmall.theclinics.com/article/S0195-5616(23)00156-0/abstract Spectrum of Care: www.spectrum-of-care.com Open Door Veterinary Collective: https://opendoorconsults.org/ Pyometra Peer Reviewed Article Referenced: https://avmajournals.avma.org/view/journals/javma/260/S2/javma.20.12.0713.xml ABOUT OUR GUEST Emily M. Tincher, DVM, is Senior Director of Pet Health at Nationwide. A second-generation veterinarian, she is co-author of a chapter in Veterinary Clinics of North America: Small Animal Practice, "Cost of Care, Access to Care, and Payment Options in Veterinary Practice.” Dr. Tincher is a member of the Board of Directors for the Veterinary Leadership Institute and has become a sought-after speaker, most recently on spectrum of care topics, presenting at major veterinary conferences across North America.

Dr. Peter Weinstein joins us to talk about some of the major mistrust we are seeing in veterinary medicine. In this week's episode of the Cone of Shame podcast, Dr. Andy Roark and Dr. Peter Weinstein discuss how the lack of trust has emerged in the veterinary industry due to the influence of media and the current state of our country and culture. They take a deep dive into the origins of this mistrust, what can be done to address it, and their hopes for the future of the industry. Let's get into this episode! LINKS Dr. Peter Weinstein on LinkedIn: https://www.linkedin.com/in/pawdr/ Veterinary Ownership Advocates: veterinaryownershipadvocates.com Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr Peter Weinstein is a husband, father, pet parent, veterinarian and leader. He has been involved with virtually all aspects of veterinary practice from a 15-year-old kennel kid to a hospital owner. Organized veterinary medicine has been a passion as well with various roles and leadership and presidencies of Southern California VMA, California VMA, and Vet Partners. He is a published author, most notably of the E-Myth Veterinarian-Why Most Veterinary Practices Don’t Work and What to Do About It. Currently, he is teaching business and finance at the Veterinary College of Western University of Health Sciences. He likes to think of himself as a free-thinking change agent and disruptor who, because he has a daughter who is a recent graduate from veterinary school, is working for an even better veterinary profession in the future.

Josh Vaisman joins us to tackle the challenges of a struggling, disengaged team. In this week's episode of the Cone of Shame podcast, Dr. Andy Roark and Josh dive into the symptoms of a low-spirited team and explore effective tools as well as strategies to lift morale. The discussion also covers culture renovation and whether leaders should aim for happiness or engagement in the workplace. Tune in for valuable insights on diagnosing and treating team issues to create a more positive and productive work environment. Let's get into this episode! LINKS Josh Vaisman at Flourish: https://www.flourish.vet/ Referenced Book: Culture Renovation: https://culturerenovation.com/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Josh believes all veterinary professionals deserve to feel fulfilled by their work, each and every day. Through his company, Flourish Veterinary Consulting, he combines more than 20 years of veterinary experience, a master’s in applied Positive Psychology & Coaching Psychology, and education in Positive Leadership and Positive Organizational Scholarship and a passion for guiding leaders to cultivate work environments in which people can thrive. Fun fact – Josh is also an avid beekeeper who teaches beginning beekeepers how to tend to their buzzing buddies.", Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians.

Dr. Patty Khuly tells us about her remarkable journey from associate to practice owner and candidly talks about the struggles of selling a practice. This week on the Cone of Shame Podcast, Dr. Patty Khuly and Dr. Andy Roark reminisce about their days writing for Vetstreet. Patty opens up about her decision to become a practice owner, emphasizing her determination to maintain creative control and high standards. They explore the challenges of practice ownership, such as hiring the right people from the start. Patti also talks about her decision to sell her practice, aiming to return to her writing roots and focus on books. Gang, let's get into this episode! LINKS Dr. Patty Khuly: https://www.drpattykhuly.com/ Article by Dr. Patty Khuly: https://www.veterinarypracticenews.com/myvpnplus/why-owning-a-veterinary-practice-is-still-a-smart-move Article by Dr. Patty Khuly: https://www.veterinarypracticenews.com/production-pay-perks-pitfalls/ Uncharted at HiVE in Minneapolis: https://unchartedvet.com/conflict-management-training-navc-hive/ Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Patty Khuly is a 1995 graduate of the University of Pennsylvania’s vet school and a 1997 graduate of its Wharton School. Dr. Khuly is an award-wining veterinarian known for her independent thinking, her spirited pet advocacy, her passion for the veterinary profession and her famously irreverent pet health writing.

Dr. Amy "Toothy" Thomson returns to discuss diagnosing and treating maxillofacial trauma in cats. Dr. Amy Thomson and Dr. Andy Roark tackle a case involving a domestic shorthair named Malcolm, whose jaw is misaligned. Dr. Thomson explains her approach to assessing and treating jaw luxations, emphasizing the importance of physical exams and occlusion checks over skull radiographs. She also shares a simple yet effective method using a pencil to correct TMJ luxation. Tune in for valuable insights on handling similar cases and supporting pet owners through the recovery process. LINKS Toothy Thomson Website: https://toothythomson.ca/ ObviVet Course Referenced: https://obivet.com/product-category/certificates/ Reference Research Paper on Pencil Trick: https://www.researchgate.net/publication/321002400_Temporomandibular_joint_luxation_in_the_cat_Diagnosis_and_management Dr. Amy Thomson Instagram: https://www.instagram.com/toothy.thomson/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Amy Thomson, often known as “toothy”, is passionate about teeth! However, it was not always this way – she started her career in small animal practice with very minimal dentistry knowledge. She was fortunate to have a great mentor in her first job where she learned a lot and her desire to learn more grew. Once she attended her first Veterinary Dental Forum in 2013, she KNEW dentistry was her passion - and became affectionately known as “Toothy Thomson”. With time and support from her family, friends, collogues and a big ‘shove’ from her mentor she applied for a dentistry and oral surgery residency and was overjoyed when she matched at the University of Wisconsin-Madison. During her residency her passion grew not only for dentistry, but also for teaching. And because life is always full of surprises Dr. Thomson found herself at a crossroad in 2020 in the early stages of the pandemic – so she started her own mobile dentistry practice! In addition to with working alongside small animal general practice teams, she also became very active online sharing her knowledge. It has always been important for her to share as much as she can, given it took hundreds of hours and thousands of dollars to obtain the knowledge she did while in general practice. Knowledge she wants to see all veterinary teams have!

Alex Douzet, Co-Founder and CEO of Pumpkin® Pet Insurance, joins us to discuss the impact of pet insurance on client behaviors and the future of the pet industry. This week on the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Alex Douzet dive into Pumpkin's research with Zoetis revealing that Pumpkin-insured pets have more frequent vet visits and higher annual spending than uninsured pets. They explore the role of technology in veterinary practices, from digital check-ins to AI, and the potential benefits of corporate structures in enhancing clinic efficiency. Alex also shares insights from his Forbes article on emerging trends in pet healthcare. This episode is brought to you by Pumpkin Pet Insurance! LINKS Pumpkin Care for Veterinarians: https://www.pumpkin.care/for-veterinarians/ https://www.forbes.com/sites/forbesbusinesscouncil/2024/01/18/five-emerging-trends-in-pet-health-care-for-2024-and-beyond/?sh=1bdf73131430 https://www.avma.org/javma-news/2021-09-01/insured-pets-received-more-care-more-frequently Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Alex Douzet is the co-founder and CEO of Pumpkin®, the highest-rated pet insurance provider on Google as of January 2024, and one of the fastest growing pet insurance and wellness brands in the U.S. Pumpkin’s mission is to enable all cats and dogs to live their healthiest lives by removing the economic barriers that can prevent pet owners from providing their pets with veterinary care. Under Alex’s leadership, Pumpkin’s best-in-class insurance plans help make it easier for pet owners to provide their dogs and cats with advanced veterinary treatments, emergency care, and alternative or rehabilitative therapies if needed. Alex has also spearheaded a series of optional, non-insurance wellness products to help cover routine costs for essential preventive care, like vaccines and annual wellness visits. Throughout his 20-year career as a serial entrepreneur, Alex has disrupted industries, scaled businesses, and built ‘people-first’ companies where employees grow and thrive. Prior to Pumpkin, he spent five years as CEO and Co-founder of Ollie, a next-gen, natural, and human-grade pet food brand. Alex is also a competitive Triathlete and an 11X Ironman finisher. He is proud to have two rescue dogs: Belle, a 13-year-old Shar Pei Golden Retriever mix and Simon, a 6-year-old Dachshund mix.

Sharon Kramper joins us to discuss her research on the prevalence of PTSD in the veterinary workplace and its implications for veterinary teams. Together, Dr. Andy Roark and former veterinary practice manager, Sharon Kramper, explore various factors, potential index events, and what can be done when a team member may be experiencing debilitating symptoms. Tune in to this episode of the Cone of Shame Veterinary Podcast for important insights and strategies to support mental health in the veterinary field. LINKS NOMV Lifeboat: https://www.nomv.org/lifeboat/ National Alliance on Mental Illness: https://www.nami.org/ Shanti's Veterinary Mental Health Initiative: https://www.shanti.org/programs-services/veterinary-mental-health-initiative/ Sharon Kramper on LinkedIn: https://www.linkedin.com/in/sharonkramper/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Sharon Kramper is preparing to receive her PhD in Clinical Psychology from Auburn University in August 2024. Before entering the field of mental health, Sharon worked in veterinary medicine, including being employed as practice manager in a small companion animal hospital. Here, she was sensitized to the workplace-specific stressors and risk factors that contribute to negative mental health outcomes among veterinary professionals. Her research during graduate school has included describing experiences of discrimination reported by LGBTQIA+ veterinary students and professionals, estimating the prevalence of PTSD in the veterinary workplace, and characterizing the types of ethical dilemmas that support staff encounter. She is looking forward to two things after graduation: 1) being called doctor and 2) rescuing a new dog buddy.

Dr. Julie Levy returns to share an update on the black market FIP cure from one of the most popular episodes of 2022. In this episode of the Cone of Shame Podcast, Dr. Andy Roark and Dr. Julie Levy discuss recent updates on drug approvals for remdesivir as a treatment for FIP. They explore how clients can save the lives of their FIP-diagnosed cats, what veterinarians can do to monitor success, and which resources are available to help in the battle against FIP. Tune in for essential insights and practical advice on managing this challenging condition. LINKS FIP Warriors: https://fipwarriors.com/ Clinicians Brief Article: https://www.cliniciansbrief.com/article/feline-infectious-peritonitis-treatment-outcomes Uncharted's Conflict Management at HiVE: https://unchartedvet.com/conflict-management-training-navc-hive/ Black Market FIP Cure Podcast Original: https://drandyroark.com/cure-for-fip/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Julie Levy is the Fran Marino Distinguished Professor of Shelter Medicine Education at the University of Florida, where she focuses on the health and welfare of animals in shelters, feline infectious diseases, and humane alternatives for cat population control. She founded Operation Catnip, a nonprofit university-based community cat trap-neuter-return program that has spayed, neutered, and vaccinated more than 80,000 cats in Gainesville since 1998. In 2008, she joined Dr. Cynda Crawford to found Maddie’s Shelter Medicine Program at the College of Veterinary Medicine, an educational and discovery initiative with a global impact on the care of homeless animals. In 2014, she joined Dr. Kate Hurley to launch the Million Cat Challenge, a shelter-based campaign that saved more than 4.5 million cats in shelters across North America. In 2022, she helped launch Maddie’s Million Pet Challenge to create transformative “communities of practice” that deliver access to care through humane, community-centric programming—inside and outside of the shelter—to achieve the right outcome for every pet., Dr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality. He is the founder of the Uncharted Veterinary Conference and DrAndyRoark.com. He has been an award-winning columnist for DVM360 and his popular Facebook page, website, and YouTube show reach millions of people every month.

Dr. Matt Salois joins the podcast to discuss the currently perfect conditions for an influx of new independent practice owners. In this episode of the Cone of Shame Podcast, he and Dr. Andy Roark explore how the slowdown in corporate consolidation combined with the availability of technology and services could spark a renaissance in veterinary practice ownership. They also touch on the future of independent practice ownership and the changing demographics within the field. Tune in to understand the evolving landscape and what it means for aspiring veterinary practice owners. Matt Salois LinkedIn: https://www.linkedin.com/in/msalois/ VMG: https://www.myvmg.com/ Team Training Kit: https://drandyroark.com/product/team-training-bundle/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Matthew Salois, PhD is currently the President of the Veterinary Management Groups (VMG), where he is responsible for enhancing the economic and cultural success of more than 2,000 veterinary member practices. Most recently, Matt was the chief economist and head of the veterinary economics division at the AVMA between 2018 and 2022, where he applied his skills in economics, business, and communication to support the daily lives of veterinarians. From 2014 to 2018, he served as senior director of global scientific affairs and policy at Elanco Animal Health. Matt is also an adjunct professor of applied economics at the University of Florida, where he previously taught and advised graduate and undergraduate students. He earned his Ph.D. in Applied Economics from the University of Florida and holds an M.A. in Economics and a B.S. in Health Services Administration from the University of Central Florida.

Dr. Jessica Vogelsang discusses the latest findings in veterinary retention and attrition. She is joined by Dr. Andy Roark as they dive into the American Animal Hospital Association's new white paper, "Stay Please." Together, they explore both expected and unexpected insights gathered from a survey of over 15,000 veterinary professionals. Tune in to discover the reasons behind the departures and commitments of veterinary professionals, and what these trends could mean for the future of the veterinary field. LINKS AAHA White Paper: https://www.aaha.org/practice-resources/research-center/white-paper-form-the-path-to-increasing-retention-in-veterinary-medicine/ All Dogs Go to Kevin by Jessica Vogelsang: https://www.amazon.com/All-Dogs-Kevin-Everything-Veterinary/dp/145555491X Jessica Vogelsang on LinkedIn: https://www.linkedin.com/in/jessicavogelsang/ Uncharted at HiVE in Minneapolis: https://unchartedvet.com/conflict-management-training-navc-hive/ Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Jessica Vogelsang is a noted veterinarian, internationally recognized speaker, and bestselling author of All Dogs Go to Kevin. She serves as the Chief Medical Officer at AAHA and is the founder of Pawcurious Media, established in 2009. An early adopter in utilizing the internet for veterinary purposes, she successfully built an online community, influencing hundreds of thousands of pet owners globally. Her achievements include launching several veterinary brands and founding the Veterinary Telemedicine community during the COVID-19 pandemic. Besides her role at AAHA, she is an active board member of the Mark Morris Institute and the Veterinary Virtual Care Association.

Board-certified behaviorist Dr. Chris Pachel returns, this time to address the all too common issue of the barking fence dogs, specifically when the two feed off each other. On this week's episode of the Cone of Shame Veterinary Podcast, Dr. Andy Roark and Dr. Chris Pachel discuss the underlying behavior behind this bark and offer practical advice on how to reduce stimulus and modify problematic behaviors. They also provide tips for veterinary professionals on guiding client conversations about these challenges. This episode is a must-listen for insights and strategies to improve handling of similar cases in your veterinary practice. Let's get into it! LINKS Dr. Chris Pachel: www.drpachel.com Instinct Dog Behavior & Training: https://www.instinctdogtraining.com/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Chris Pachel is a board-certified veterinary behaviorist and is the owner and lead clinician at the Animal Behavior Clinic in Portland, Oregon. Dr. Pachel lectures extensively worldwide, teaches courses at multiple veterinary schools in the United States, and has authored numerous articles and book chapters for veterinarians and pet owners. He is a sought-after expert witness for legal cases and serves on the Editorial Advisory Board for dvm360. He is also a Vice-president of Veterinary Behavior for Instinct Dog Behavior and Training, as well as co-owner of Instinct Portland, which opened in the fall of 2020.

Dr. Amy Thomson joins us to explore non-anesthetic dentistry and client communication, tackling common fears about anesthesia and the importance of clear language in veterinary care. Learn from her expertise as she and Dr. Andy Roark discuss how to effectively manage cases like Nico, a Chihuahua with good teeth but bad breath on this week's episode of the Cone of Shame Veterinary Podcast. Don't miss these crucial insights that could transform your approach and elevate your practice. Let's get started, gang! LINKS American Veterinary Dental College: https://avdc.org/ Veterinary Dental Forum: https://www.veterinarydentalforum.org/ Amy Thomson IG: https://www.instagram.com/toothy.thomson/ Referenced Obi Vet Course: https://obivet.com/product-category/certificates/ VetHive:https://www.vethive.com Amy Thomson website: https://toothythomson.ca ABOUT OUR GUEST Dr. Amy Thomson, often known as "Toothy," is passionate about teeth! However, it was not always this way—she started her career in small animal practice with very minimal dentistry knowledge. She was fortunate to have a great mentor in her first job, where she learned a lot and her desire to learn more grew. Once she attended her first Veterinary Dental Forum in 2013, she KNEW dentistry was her passion—and became affectionately known as “Toothy Thomson.” With time and support from her family, friends, colleagues, and a big ‘shove’ from her mentor, she applied for a dentistry and oral surgery residency and was overjoyed when she matched at the University of Wisconsin-Madison. During her residency, her passion grew not only for dentistry but also for teaching. And because life is always full of surprises, Dr. Thomson found herself at a crossroads in 2020 in the early stages of the pandemic—so she started her own mobile dentistry practice! In addition to working alongside small animal general practice teams, she also became very active online, sharing her knowledge. It has always been important for her to share as much as she can, given it took hundreds of hours and thousands of dollars to obtain the knowledge she did while in general practice. Knowledge she wants to see all veterinary teams have!

Dr. Matt Asciutto explores the power of comedy in veterinary medicine as he applies the "yes, and" principle from his improv comedy background to enhance client and team interactions. Dr. Roark shares how humor has shaped his approach to the profession. Together, they discuss how comedy can bring light to even the darkest moments in veterinary practice, ultimately making them more effective veterinarians. Join them on this episode of the Cone of Shame podcast as they share laughs and insights in a conversation filled with humor and heart. LINKS: Matt Asciutto Website: www.MattAsciutto.com Podcast: www.thegreatestprofession.com Related Article: https://drandyroark.com/the-open-mic/ Leadership Essentials Certificate: https://unchartedvet.com/certificates/ Uncharted Podcast: https://unchartedvet.com/uncharted-veterinary-podcast/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Matt Asciutto spent many years performing improv comedy, designing polymers, and teaching MCAT for Kaplan before pursuing an incredibly sensible career in veterinary medicine. A 2017 graduate of the College of Veterinary Medicine at The University of Tennessee, Dr. Asciutto has been working as a full-time emergency relief veterinarian since 2018, working for over 35 hospitals and traveling across 6 states to get there. When he isn't working, Matt can be found making good use of his National Parks Annual Pass, incessantly bothering his fiancé with opinions about everything, and collecting an unreasonable number of guitars and surfboards. These days he spends far too much time attempting to start a de novo practice in Fort Collins, CO, editing his upcoming book, or endlessly droning on about his podcast: The Greatest Profession.

Dr. Ashley Bourgeois joins us for a candid discussion about caregiver fatigue and its wide-ranging effects on individuals. Dr. Andy Roark and Dr. Bourgeois share how the lessons they've learned have impacted their careers. LINKS Dr. Ashley Bourgeois: https://thedermvet.com/about Dr. Ashley Bourgeois on Instagram: https://www.instagram.com/thedermvet/ Dr. Ashley Bourgeois on LinkedIn: https://www.linkedin.com/in/ashley-bourgeois-dvm-dip-acvd-9169208/ Leadership Essentials Certificate: https://unchartedvet.com/certificates/ Uncharted on the Road: https://unchartedvet.com/on-the-road/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Dr. Ashley Bourgeois is a board-certified veterinary dermatologist passionate about providing practical knowledge to general practitioners to help itchy pets! She completed her bachelor’s degree at Iowa State University and graduated from the University of Missouri’s College of Veterinary Medicine in 2010. She then completed a one-year small animal internship at Purdue University. Upon finishing her internship, she accepted a residency position with the Animal Dermatology Clinic’s Tustin, California location in 2011. She became a Diplomate of the American College of Veterinary Dermatology in 2014. Dr. Bourgeois moved to Portland, Oregon in 2016 to help expand the company. She is an owner within the company and on the board of directors. She has a strong interest in autoimmune skin diseases, allergies, cytology, and otology. In her leisure, Dr. Bourgeois enjoys outdoor activities, traveling, and watching sports. She and her husband stay busy with their daughter, son, and rescue Lab/Boxer/Pit mix. Dr. Bourgeois is passionate about educating veterinarians in dermatology and work/life integration through her podcast, lecturing, and social media presence (The Derm Vet).

Board certified behaviorist, Dr. Leanne Lilly, joins Dr. Andy Roark to discuss the link between stress and the GI tract. Together they talk through treating the behavior case of Calix, a calico feline that will not stop defecating outside the litter box. This episode is brought you ad free by Hill's Pet Nutrition. LINKS Hill's Veterinary Academy: https://na.hillsvna.com/en_US/ Hill's Prescription Diet GI Biome Feline: https://www.hillspet.com/cat-food/pd-gastrointestinal-biome-feline-dry?cq_src=google_ads&cq_cmp=12261618915&cq_con=112560660650&cq_term=hills%20gastrointestinal%20biome%20cat%20food&cq_med=&cq_plac=&cq_net=g&cq_plt=gp&gad_source=1&gclid=CjwKCAiAloavBhBOEiwAbtAJO4TWaZ1xA4C5UP3CsqjqQHBL83bRYKlyAemu_QdHIECeeuC-GdSKPhoC6M8QAvD_BwE&gclsrc=aw.ds Leanne Lilly LinkedIn: https://www.linkedin.com/in/mleannelilly TVP Article: https://todaysveterinarypractice.com/nutrition/feline-stress-nutrition/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Dr. Lilly is an Assistant Professor and the service head for the Behavioral Medicine Service at The Ohio State University’s Veterinary Medical Center. She received her DVM from the University of Wisconsin-Madison in 2011 and spent 4 years in the trenches of general practice. She completed a specialty internship in Behavior Medicine at the University of Pennsylvania. She followed that with a Behavioral Medicine Residency at The Ohio State University, where she then joined the faculty, teaching residents and veterinary students. She serves on the Ohio Veterinary Medical Association’s Behavior Education Committee, the ACVB’s exam committee, Low Stress reviewer for VIN through Cattle Dog Publishing. She has appeared in a webisode of Animal Planet’s Life at Vet U, over 75 print, and live interviews. She is Fear Free Elite and Shelter, Low Stress Handling Silver, and Feline Friendly Certified. When not working she enjoys kitten cuddles and landscaping.

Kelsey Carpenter reflects on her journey outside of veterinary medicine and how it changed her perspective on success. Together, Kelsey Carpenter and Dr. Andy Roark discuss the many opportunities for growth that exist outside of our careers and how they both found joy in climbing their second mountains. LINKS Kelsey Beth Carpenter on Instagram: https://www.instagram.com/kelseybethcarpenter/ Uncharted on the Road: https://unchartedvet.com/on-the-road/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Kelsey Beth Carpenter is a Registered Veterinary Technician, social media manager, singer/songwriter, speaker/performer, and content creator. Kelsey has enjoyed working in emergency hospitals across California for over a decade. At her most recent clinic, she fell in love with the open hospital concept, and is passionate about teaching others how to implement this structure in their own practices. Kelsey also works as the Social Media Manager for DrAndyRoark.com, a Content Specialist for the Uncharted Veterinary Conferences and Community, and the manager of her own growing brand, Vet Tech Kelsey. With a background in the arts, Kelsey is passionate about the power of creativity, the importance of humor, and the magic that happens when art and science overlap. In her free time (what’s that?), she can be found hiking, writing goofy songs about Veterinary Medicine, and dressing up her Chihuahua even though she swore she would never be “that person”.

Dr. Nick Kirk teams up with Dr. Andy Roark on this week's episode of the Cone of Shame Podcast to discuss how he turned his passion into a unique business. Together, they dive into Dr. Nick Kirk's journey to board certification, his business partnership with a technician, and his mission to share knowledge in avian veterinary medicine. LINKS: Migratory Avian Services: https://migratoryavianservices.com/ Association of Avian Veterinarians: https://www.aav.org/ American Board of Veterinary Practitioners: https://abvp.com/ Uncharted on the Road: https://unchartedvet.com/on-the-road/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Dr. Nick Kirk grew up in the Middle Tennessee area, and is a Nashville native. He received his B.S. in Biology with Minors in Chemistry and Music at Belmont University in 2012. After undergrad, he went to the University of Tennessee College of Veterinary Medicine where he graduated with his Doctorate in Veterinary Medicine in 2016. He then went straight into emergency medicine for two years until receiving advice to move to Utah for further avian and exotic training. He then started an ABVP-Avian Residency program at his clinic under the mentorship of Dr. Scott Echols. During this time in Utah he worked in private practice, with three separate facilities (including an all avian AZA facility) as their primary care veterinarian, participated in research, gave national and international presentations, and also picked up relief at a local emergency clinic. After finishing his residency, Dr. Kirk returned to Nashville and passed his boards for specialization. At this time, he continued traveling back and forth to Utah for work and also founded Migratory Avian Services.

Esta semana en El Cono de Pena, el Dr. Andy Roark y María Pirita exploran la posibilidad de tener este programa en un nuevo idioma. ¿Será que seis semanas de Duolingo en español serán suficientes para Andy? ¿El español conversacional que María aprendió en su infancia podrá sostener todo lo médico del programa? ¡Hay que averiguarlo juntos! ¡Feliz Día de los Inocentes! LINKS: Uncharted Veterinary Conference 2024: https://unchartedvet.com/uvc-april-2024/ Leadership Essentials Certificate: https://www.vetfolio.com/learning-paths/uncharted-leadership-essentials-certificate Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/

Dr. Christopher Pachel joins Dr. Andy Roark on the Cone of Shame podcast to discuss the intriguing case of Caliente, a seven-year-old calico cat exhibiting inappropriate urination. Despite the pet owners attributing the behavior to behavioral issues, the duo explores the underlying medical complexities. Tune in as they expertly navigate this conversation by validating the pet owners while shedding light on potential medical conditions driving Caliente's actions. LINKS: Dr. Christopher Pachel: www.DrPachel.com Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST Dr. Chris Pachel is a board-certified veterinary behaviorist and is the owner and lead clinician at the Animal Behavior Clinic in Portland, Oregon. Dr. Pachel lectures extensively worldwide, teaches courses at multiple veterinary schools in the United States, and has authored numerous articles and book chapters for veterinarians and pet owners. He is a sought-after expert witness for legal cases and serves on the Editorial Advisory Board for dvm360. He is also a Vice-president of Veterinary Behavior for Instinct Dog Behavior and Training, as well as co-owner of Instinct Portland, which opened in the fall of 2020.

Dr. Amy Durham, Professor and Assistant Dean at the University of Pennsylvania, joins Dr. Andy Roark on the Cone of Shame podcast to discuss PennVet's new active learning and learner centered curriculum. Together they dive into the driving factors behind this decision and what it's meant to students, faculty and the veterinary industry. LINKS PennVet Article on Curriculum: https://www.vet.upenn.edu/about/news-room/bellwether/bellwether-magazine/bellwether-spring-2023/educating-a-21st-century-veterinarian AAHA Article on Curriculum: Penn Vet transitions from discipline-based to fully integrated curriculum (aaha.org) Today's Veterinary Business Article: https://todaysveterinarybusiness.com/penn-vet-curriculum-121823/?oly_enc_id=5467B7086134E1Y Competency-Based Veterinary Education: https://www.aavmc.org/programs/cbve/ Uncharted Veterinary Conference: https://unchartedvet.com/uvc-april-2024/ Uncharted on the Road: https://unchartedvet.com/on-the-road/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Dr. Amy Durham is a Professor of Anatomic Pathology and Assistant Dean for Education at the University of Pennsylvania School of Veterinary Medicine. She went to Penn for vet school (class of 2005), did a residency in anatomic pathology at Penn, and then have stayed as a faculty member in the Department of Pathobiology. She became the assistant Dean for Education a couple of years ago, and is currently completing an MSEd in medical education.

This week on the Cone of Shame Podcast, Dr. Andy Roark talks with Peter H. Tanella about his recent article titled How to Avoid a Messy Separation. Together they walk through the key items that buyers and sellers should look out for when entering contracts and how they can protect themselves. Links: TVB Article: https://todaysveterinarybusiness.com/consolidators-legal-lingo-1223/ Leadership Essentials Certificate: https://unchartedvet.com/certificates/ Uncharted Veterinary Conference: https://unchartedvet.com/uvc-april-2024/ Uncharted on the Road: https://unchartedvet.com/on-the-road/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Peter is the Chair of the firm’s National Veterinary Practice Group. Peter is also a member of the firm’s Executive Committee wherein he strives to embody the firm’s core values while working closely with firm leadership to help drive the firm’s positioning and strategic plan. Peter is an experienced business lawyer and trusted advisor who has developed a national practice representing his clients in all facets of their business life cycle including corporate formations and start-ups, acquisitions, sales and mergers, associate buy-ins, non-veterinary ownership structures, real estate transactions, partnership agreements, employment agreements, joint ventures and succession planning. Peter regularly serves as outside general counsel providing counseling to his clients to efficiently find creative solutions to manage their practices, while acting as a key resource for facilitating transactions.

For this week's episode of the Cone of Shame Veterinary Podcast, we're bringing you a cross over! Dr. Cassi Fleming from Vetfolio Voice interviews Dr. Andy Roark about a recent article, Sharing Your Crystal Ball. Together they discuss how veterinary leaders can share their vision of the future to foster development and growth. LINKS: TVP Article: https://todaysveterinarybusiness.com/crystal-ball-discharge-notes-0224/ Vetfolio Voice Podcast: https://www.vetfolio.com/pages/podcast-landing-page?utm_source=hero&utm_medium=card_podcasts&utm_campaign=vf_hp Leadership Essentials Certificate: https://unchartedvet.com/certificates/ Uncharted on the Road: https://unchartedvet.com/on-the-road/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Dr. Cassi Fleming is a triple Gator, earning her Bachelor’s and Master’s degrees in Animal Science, as well as her DVM degree from the University of Florida. While in vet school, Dr. Fleming earned certificates in Veterinary Business and Food Animal Medicine. Despite originally planning to enter dairy practice after vet school, Dr. Fleming unexpectedly found her calling in small animal general practice. While she still loves all things cows, she greatly values the close relationships she has formed with her clients and their beloved pets. Dr. Fleming worked as an associate veterinarian for the first six years of her career before making the transition to business owner and taking on her role as “Dr. Cassi,” Staff Veterinarian at NAVC’s VetFolio. In addition to her work in the continuing education field through VetFolio, Dr. Fleming is the owner of Springs Veterinary Services, a small mobile general practice, and a part-time associate at Newberry Animal Hospital in Newberry, Florida, where she focuses primarily on dentistry in addition to general practice. Aside from her love of dentistry, Dr. Fleming is passionate about arthritis management and fostering and protecting the human-animal bond.

Josh Vaisman joins Dr. Andy Roark on the Cone of Shame Veterinary Podcast to talk about positive psychology and purpose driven leadership. Together they look at both sides of purpose, how it can be motivating to a team and how it can also be weaponized. They also touch on how purpose should not be prescribed and why it shouldn't be set in stone forever. LINKS Josh Vaisman on LinkedIn: https://www.linkedin.com/in/josh-vaisman-mappcp-pgd-8371877 Flourish Veterinary Consulting: https://www.flourish.vet/ Lead to Thrive Book: https://www.barnesandnoble.com/w/lead-to-thrive-josh-vaisman-mappcp-pgd/1143946758 Uncharted Veterinary Conference 2024: https://unchartedvet.com/uvc-april-2024/ Leadership Essentials Certificate: https://www.vetfolio.com/learning-paths/uncharted-leadership-essentials-certificate Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Josh believes all veterinary professionals deserve to feel fulfilled by their work, each and every day. Through his company, Flourish Veterinary Consulting, he combines more than 20 years of veterinary experience, a master’s in applied Positive Psychology & Coaching Psychology, and education in Positive Leadership and Positive Organizational Scholarship and a passion for guiding leaders to cultivate work environments in which people can thrive.

Dr. Sarah Boston returns to the Cone of Shame podcast, this time to discuss her career journey, which includes major pivots from academia to comedy. Between slaying dragons, climbing ladders, and dealing with expectations, Dr. Sarah Boston and Dr. Andy Roark provide great insight into reinventing yourself. LINKS Dr. Sarah Boston & Comedicine Podcast: https://www.drsarahboston.com/ Lucky Dog: https://www.amazon.com/Lucky-Dog-Being-Veterinarian-Saved/dp/1770893512 Uncharted Roadshow in Atlanta: https://unchartedvet.com/product/on-the-road-atl/ Leadership Essentials Certificate: https://unchartedvet.com/uvc-april-2024/ Charming the Angry Client Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: https://drandyroark.com/store/ ABOUT OUR GUEST Dr. Sarah Boston is a veterinary surgical oncologist who is an ACVS board certified small animal surgeon and an ACVS Founding Fellow of both Surgical Oncology and Oral & Maxillofacial Surgery. She practises with VCA Canada in the Toronto area. Up until recently, she has spent most of her career in academia as a tenured faculty member at both the University of Guelph and the University of Florida. Dr Boston is also a best-selling author of the book, Lucky Dog: How Being a Veterinarian Saved my Life and one of the creators of The Cageliner, a satirical online newspaper for veterinary professionals that she is currently woefully neglecting. She is also a stand up comedian and in spring 2023, she graduated from the Humber College Comedy Performance and Writing Program. She is the host of the podcast Comedicine, where she interview healthcare professionals who are also comedians. She is a nerd. She believes that we all need to laugh more.

On this week's episode, Dr. Andy Roark is joined by Dr. Mary Gardner to discuss one of her personal passion projects, raising awareness about geriatric onset laryngeal paralysis and polyneuropathy (GOLPP) in senior dogs. Dr. Mary Gardner shares her experience with the disease and how that's led to her commitment to educating both pet owners and veterinary professionals on various treatment options. LINKS: All About GOLPP Website / https://www.allaboutgolpp.com/ Dr. Mary Gardner on Instagram / https://www.instagram.com/drmarygardner/ Uncharted Roadshow in Atlanta https://unchartedvet.com/product/on-the-road-atl/ 2024 Uncharted Veterinary Conference https://unchartedvet.com/uvc-april-2024/ Charming the Angry Client Course https://drandyroark.com/charming-the-angry-client/ https://unchartedvet.com/uvc-april-2024/ https://drandyroark.com/charming-the-angry-client/ ABOUT OUR GUEST There is nothing better to Dr. Mary Gardner than a dog with a grey muzzle or skinny old cat! Her professional goal is to increase awareness and medical care for the geriatric veterinary patient and to help make the final life stage to be as peaceful as possible, surrounded with dignity and support for all involved. A University of Florida graduate (AND ANDY’S CLASSMATE!), she discovered her niche in end-of-life care and is the co-founder and CIO of Lap of Love which has over 350 veterinarians around the country dedicated to veterinary hospice and euthanasia in the home. Dr. Gardner is co-author of the textbook “The Treatment and Care of the Veterinary Patient”, co-author of a children’s activity book focused on saying goodbye to a dog called “Forever Friend”, and the author of a book dedicated to pet owners “It’s Never Long Enough: A practical guide to caring for your geriatric dog”. Dr. Gardner also won VMX Small Animal Speaker of the year in 2020!

Dr. Katie Kling joins Dr. Andy Roark on the Cone of Shame Podcast to discuss the importance of working with pet owners on dental disease prevention without risking their human animal bond in the process. Together they go over what to do when pet owners bring in their favorite dental products and how we as veterinary professionals can guide them to the right resources. This episode is brought to you by Hill's Pet Nutrition! LINKS: https://vohc.org/ https://www.veterinarydentalforum.org/ The Hill's Veterinary Academy is a one site solution for educating the entire veterinary team. On the HVA, you can find FREE RACE CE from leading specialists and experts, patient-centric education beyond nutrition and flexible, on-demand content that fits your schedule. Hill's Veterinary Academy: https://na.hillsvna.com/ For more information on Hill's Prescription Diet t/d: https://www.hillspet.com/dog-food/pd-td-canine-dry?cq_src=google_ads&cq_cmp=12261618933&cq_con=112560662610&cq_term=hills%20t%20d&cq_med=&cq_plac=&cq_net=g&cq_plt=gp&gad_source=1&gclid=Cj0KCQiAhc-sBhCEARIsAOVwHuTKmxq_KgsHKYAg1fcTDouLT7WZcFHbjYgrODPqvxZn7xMiB7zDP08aAgrkEALw_wcB&gclsrc=aw.ds Continuing education on gaining dental home care compliance: https://na.hillsvna.com/en_US/videos-on-demand/gaining-dental-home-care-compliance-what-works/ Veterinary Oral Health Council Seal of Acceptance products: https://vohc.org/accepted-products/ ABOUT OUR GUEST: Dr. Katie Kling graduated from Ross University School of Veterinary Medicine in 2008 and spent the first 7 years of her career in general practice in Cincinnati, Ohio and College Station, Texas prior to completing her dental residency at the University of Illinois in 2019. She stayed on at the University as an Assistant Professor until 2021 at which time she joined the Veterinary Dental Center in Aurora, IL where she now practices as a part of a dedicated dentistry team. She is happy to serve on the AVDC Diversity, Equity, and Inclusion Committee and the AVDC Exam Committee.