Let's meet HR Generalist Asia McCants!

Steve Goff, a Tier 2 software support technician, at Point of Rental, shares his story of growing up in Louisiana, diving into his love for Texas Hold'em, various job experiences, and his journey through education and career development. From handling bomb threats to pursuing his passion for software support, Steve's story is a wild one. 

Let's meet SDR Thulani Pilime!

Let's meet RevOps Analyst Steven Freedman!

Account Manager Ian Young shares his journey from the plant and tool hire industry to Point of Rental. He talks about his transition to software, the importance of relationships, and what excites him about his current role. Discover Ian's personal interests, and hear his advice to newcomers in the field. Plus, Ian gives a heartfelt thanks to the mentors and colleagues who have supported him along the way. 

James Morley, Point of Rental's SVP of Product Development, hosts our #IC24 innovation panel. Panelists Mark Olsen from Caylent, Glenn Holland from AWS, and Evan Fort and Collin Pike from Point of Rental discuss creating a culture of innovation, leveraging AI and telematics, and overcoming traditional business challenges. (03:26) - Sustaining Innovation and Prioritization (05:23) - Customer-Centric Innovation (12:50) - AI and Data-Driven Decisions (23:43) - Customer Self-Service and Future Directions (26:17) - Future of Payments: Integrating New Solutions (26:53) - Generative AI: Skepticism and Potential (27:55) - Practical Applications of Generative AI (30:11) - Generative AI in Business: Efficiency and Caution (31:42) - Generative AI: Real-World Use Cases (36:29) - Data and AI: Improving Business Decisions (39:53) - Challenges and Best Practices in AI Implementation

Lets meet Software Support Specialist - Tier 1 Nick Galinec!

Join Brooke and Brian at the International Conference 24 (IC24) as they dive into the major highlights and achievements in the customer support world during Q3 2024. (00:25) - Q3 2024 Support Team Restructuring (01:16) - Customer Engagement and Onsite Visits (02:06) - Achievements in Customer Satisfaction (02:58) - Accreditation Program Details (03:51) - Feedback and Team Morale (04:36) - Looking Ahead to Q4 and 2025 (05:32) - uLearn Platform and Chat Support

Let's meet SDR Jake Clift!

Join Brian Beaudry on The Front Porch as he interviews Kayla O'Loughlin, Senior Marketing and Events Coordinator at Point of Rental APAC. Dive into Kayla's journey from her childhood aspirations to become a wedding planner, her experiences and challenges in various jobs including Red Rooster and Pandora, and her impressive achievements in the cheerleading world. 

Instead of a regular Quarter Notes update, this quarter you'll get a sneak peek at one of our sessions from #IC24; our product roadmap for the next year. James Morley, Point of Rental's SVP of Product Management, covers the company's roadmap and improvements for 2025. Learn about this year's new customer-driven features and dive into 2025's exciting future, with features like job costing for event companies and the modernization of our ecommerce experiences.

Let's meet data specialist Andrew Reed!

Let's meet Account Manager Rob Pullen!

Let's meet Sales Development Representative Marcus Sutton!

Join Grant Christopher, president of Christopher Equipment, as he shares his path to becoming one of Rental Management's '12 to Watch Under 40'. He discusses his first career dreams and reflects on the challenges and rewards of leading a family business. Tune in for insights on growth, technology adoption in the rental industry, and much more! 

Let's meet Reports Analyst Swathi Kumarasamy!

Let's meet Tier 2 Software Support Technician Christian Roman!

Sr. SDR Tucker Estes shares his unique journey from growing up in Indiana, helping manage a small town in the world's most in-person job, to transitioning into a remote work environment at Record360. Learn about the disturbingly odd food combo he loves, his dream of playing MLB, and his ventures into woodworking and outdoor hobbies. 

Let's meet Customer Success Manager Claire Durst!

Let's meet Technical Writer Morgan Nelson!

Alexx Bacon from Aaberg's Tool & Equipment Rental in Tacoma, Wash. shares his journey from growing up in the rental business to becoming one of ARA's 12 to watch under 40. Discover the challenges and triumphs of running a family business, the importance of work-life balance, and invaluable insights into overcoming personal obstacles. Alex's candid discussion on staying positive, embracing competition, and fostering collaboration among rental companies offers practical advice for anyone in the industry. Don't miss this episode filled with humor, heartfelt moments, and actionable tips for success.Are you searching for ways to make your business processes more efficient and grow your bottom line? Now you can – by integrating with equipment lifecycle management services like SmartEquip or Rouse. Click on those links to learn more.

Let's meet Scrum Master Daniel Hill!

Let's meet Account Manager Mike Lopez!

Software Consultant Luis Cruz explains how he got here: From his roots in Phoenix, Arizona, and early aspirations of racing cars to how he became a consultant at Point of Rental.  Luis shares his journey into the rental industry, starting as a temp worker and transitioning into operations and consulting. We also learn about Luis's personal interests, including his love for Ted Lasso, sports teams, and his brief radio career. Find more interviews with pointers at frontporch.transistor.fm. 

Let's meet Business Analyst Robert Gaubert!

Join us as we celebrate Jeremy's remarkable 10-year journey at Point of Rental. In this episode, Jeremy shares his experiences from his early days in self-storage to becoming a pivotal part of the consulting team. Learn about his various roles, the evolution of the company, and the valuable lessons he has learned along the way. Jeremy also offers insightful advice for new hires and expresses gratitude to colleagues who have supported him throughout his career. Don't miss this heartfelt and inspiring conversation!

Let's meet Global Vice President of Professional Services Jason Amacker!

Let's meet U.S. Software Support Director Frances Ellison!

Let's meet Global People & Culture Manager Alan Nguyen!

What's up in Point of Rental support? Global Director of Customer Support Brooke Ryan checks in and lets us know about new management in Support in the US and UK, direct interactions with customers, and the ongoing training and team-building initiatives to enhance support as we prepare for the International and Syrinx conferences.

Our UK Managing Director, Mark Goodrum, reflects on his 20-year journey at both Higher Concept and Point of Rental Software. Starting with his early career in the army and moving through various roles in the construction and hire sectors, Mark shares key milestones and his involvement in expanding the business internationally. We also learned about Mark's passion for motorbikes, where we assume he dresses - at a minimum - in business casual attire while riding.

Brian Garcia, one of Point of Rental's implementation specialists, joins us to share his journey from childhood dreams of being a secret agent to his professional path in journalism, support, and implementation. Learn about his passion for skiing, his experiences volunteering as an interpreter on the Mexican border, and the importance of community service in his life. 

Let's meet SDR Hunter Ellison!

We missed out on recording for Q1! This Syrinx Quarter Notes session covers the top Syrinx developments from the entire first half of 2024 - primarily the release of the newest version of Syrinx - Syrinx 365! Learn more from Product Manager Matt Foster about its accounting integrations, new ecommerce feature QuikLink, and site-specific pricing.

What's new with Essentials in Q2? Product Manager John Wooten tells us about new eSign capabilities to handle multiple renters, enhanced reporting features, and the ability to create a membership program with various tiers.

Learning & Development's Bianca Nieto shares advancements in Point of Rental's L&D team over the past few months! Learn about our new team member, expanded documentation access for support teams, and the expansion of Point of Rental Academy. What's Point of Rental Academy? It's a self-paced learning library designed to teach you processes in the software from start to finish. If you'd like to sign your company up, use the links in your product's uLearn site.

Brian Garcia talks about his background before joining Point of Rental, his roles throughout five years at the company, and the experiences that helped shape his career. Tell him about YOUR favorite country music artists in the comments, but if you have support questions, email [email protected]. 

Product Manager John Wooten keeps you up-to-date on the biggest features we implemented in Elite in Q2 2024, like the Record360 integration and the addition of QuikLink and Ready Tag. He also previews what's on deck for Q3!

Let's meet Jr. Account Executive Conor Cummins!

Wow, it's been 20 years! Learn about Joe White's accidental entry into the company, various roles over the years, and his passion for helping everyone he talks with at Point of Rental. Joe also opens up about his love for fixing cars and jet skis, a hobby he shares with his son. 

Let's meet Sr. Consultant Brent Sieckman!

Let's meet Account Manager for Merchant Sales Bob Berding!

Let's meet Project Manager Beca Enget!

Kat Gillis, the new General Manager of Record360, visits the Front Porch this month. Kat shares her fascinating journey from Hamburg, Germany to Boise, Idaho, her early aspirations of becoming an astronaut, and how her diverse interests in biology and luxury brands guided her to a successful career in the software industry. Discover Kat's experiences in research, fashion, and her pivotal role in the growth of Record360. Plus, get a glimpse into her personal life, including her family's move to Boise, her advocacy for Down syndrome awareness, and her unique exercise hobbies.

Let's meet Sr. Developer Arthur Gaff!

Let's meet Implementation Specialist Ann Moynihan!

Let's meet SDR Hunter Townsend!

Let's meet Implementation Specialist Andrew Hernandez!

Dive into Record360 CEO Abby Chao's personal and professional journey, her early dreams of becoming a novelist, her transition into the tech and business world, and her experiences running multiple companies simultaneously. Abby opens up about her upbringing, challenges, achievements, and even some fun personal anecdotes, including her secret about managing three companies and her two-second sock fold technique.