Nov. 20, 2024 In this episode, host Pete Neubig and Bryan Jenkins, co-founder of PM Business Implementers, discuss how to transform chaotic property management operations into consistent, scalable systems. Bryan shares steps to streamline processes, integrate automation, and reduce team stress, empowering property managers to handle growth with confidence. Perfect for those looking to boost efficiency and build a resilient business.

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Nov. 13, 2024 In this episode, host Pete Neubig and Jeff Doering, Partner and Principal in Renter's Insurance Solutions, explore game-changing insurance strategies for property managers, focusing on innovative alternatives to traditional security deposits. They discuss the benefits of security deposit alternatives, handling tenant claims, and streamlining the claims process for faster reimbursements. Jeff also shares insights on best practices for managing tenant liabilities and collections, making this episode a must-listen for property managers looking to enhance efficiency and boost their bottom line with effective insurance solutions.

Nov. 6, 2024 In this insightful episode, host Pete Neubig sits down with Stephen Fox, co-founder of Upkeep Media, to explore the dynamic landscape of property management and the critical strategies for growth. They delve into the importance of leveraging analytics to understand website traffic, optimize lead generation, and engage effectively with property owners. Stephen shares practical tips on utilizing remote teams for marketing functions, as well as the value of content creation to attract and retain clients. With a blend of expert advice and engaging discussion, this episode is a must-listen for anyone looking to enhance their property management practices and drive business success.

Oct. 30, 2024 In this episode, host Pete Neubig interviews Kobi Bensimon, founder and CEO of Showdigs. They discuss Kobi's journey from software engineering to property technology and how his platform helps real estate professionals manage showings. Kobi shares his insights on the future of property management, highlighting the importance of using technology to scale businesses, especially with virtual assistants. He also emphasizes building processes for the future, not just the present, and how Showdigs addresses the ongoing challenge of scamming in the industry.

Oct. 23, 2024 In this episode, host Pete Neubig sits down with attorney Aaron Holt, an employment law expert from Cozen O'Connor, to explore the complexities of hiring practices and employment law. They dive into the legal intricacies of Diversity, Equity, and Inclusion (DEI) initiatives after recent Supreme Court rulings, discussing how companies can balance compliance while fostering a diverse workplace. The conversation also covers the risks and rewards of using social media for hiring, offering practical tips on what to consider. Wrapping up with a lively lightning round, Aaron shares personal insights and advice for employers navigating today’s legal landscape. Tune in for valuable takeaways on making informed, legally sound hiring decisions.

Oct. 16, 2024 In this episode, host Pete Neubig interviews Victor Cianci, COO of Citizen Home Solutions (CHS), about leadership, innovation and technology in property management. Victor shares how CHS builds trust, leverages data-driven processes and embraces digital transformation to improve customer experiences. He also touches on personal topics like his role as a middle child, his admiration for LeBron James and his love for quiet beach vacations. Tune in to learn about CHS's recent rebranding and how they continue to lead through change in the property management industry.

Oct. 9, 2024 In this episode, host Pete Neubig sits with BiggerPockets podcaster David Greene, who shares his insights on navigating the property management landscape. He emphasizes the importance of building trust with clients and adapting leadership strategies during economic downturns. He discusses the significance of sales in property management, the challenges posed by changing market conditions, and the keys to maintaining productivity and morale within your team. Tune in for valuable tips on how to strengthen client relationships and thrive in a shifting market.The goal is for property managers to leave with actionable steps to create a more cohesive and well-informed team. This will help boost employee satisfaction, reduce employee turnover, and position the company for success during periods of growth.

Oct. 2, 2024 In this episode, host Pete Neubig sits down with Jeremy Pound, RentScale's CEO and a leading expert in business development for property managers. They dive deep into effective strategies for hiring and compensating business development associates, emphasizing the importance of market research and tailored compensation models. With invaluable insights and practical tips, this conversation equips listeners with the tools they need to elevate their property management business.

Sept. 25, 2024 In this insightful episode, business coach Doug Winnie discusses the importance of setting clear goals and utilizing KPIs to drive business success. He explains how small businesses can learn from larger corporations by adopting measurable goals broken down into achievable steps, such as quarterly and weekly objectives. Doug also highlights the importance of structuring team roles with defined performance indicators and planning for the future by building a sellable business, whether or not the owner plans to sell. Learn how these strategies can transform your business operations, enhance employee engagement, and prepare your company for long-term success.

Sept. 18, 2024 In this episode, host Pete Neubig sits down with Landon Cooley, co-founder of Pest Share, to discuss how creating unique experiences, like the orange shoes movement, fosters community in the property management industry. They explore how Pest Share’s innovative solutions enhance resident and property owner satisfaction and increase operational efficiency for managers. Landon shares personal insights into starting and scaling a business, emphasizing the importance of vision, delegation, and the use of remote team members. Whether you're just starting or looking to grow, this conversation offers valuable strategies for achieving a triple win — where property managers, residents and owners all benefit.

Sept. 11, 2024 In this episode, host Pete Neubig talks with Diego Alatorre and Tom Van Waelem from Cavalry, discussing the essential KPIs for property maintenance success. They highlight the importance of proactive communication, timely vendor payments, and consistent tenant follow-up to boost satisfaction and prevent issues. The episode also delves into building strong vendor relationships through clear expectations and regular feedback, emphasizing how these practices can significantly enhance property management efficiency and tenant satisfaction.

Sept. 4, 2024 In this episode, host Pete Neubig and Lindsay Liu, co-founder and CEO of Super, explore the evolving role of artificial intelligence (AI) in property management. They discuss how AI can address key business challenges, the importance of avoiding "shiny object syndrome," and its impact on workforce dynamics and data security. Whether you're tech-savvy or new to AI, this episode provides practical tips on integrating AI into your business while preserving the human touch.

Aug. 28, 2024 In this insightful episode, Marc Cunningham, President of Grace Property Management & Real Estate and Founder of PM Build, shares his extensive experience and wisdom on the complexities of running a successful property management business. The conversation delves into the critical balance between business growth and maintaining the well-being of your team. Marc discusses the importance of nurturing relationships with clients and employees, recognizing the signs of burnout, and his strategies to foster a positive, productive work environment. He also emphasizes the value of empathy, trust, and continuous learning in overcoming the inevitable challenges of the property management industry. This episode offers valuable lessons for anyone looking to enhance their leadership approach while prioritizing the health and happiness of their team.

Aug. 21, 2024 In this engaging episode, host Pete Neubig and Thomas Perfect, owner of Uplift Property Management, delve into the complexities of leadership and tough decision-making in the property management industry. They discuss the challenges of balancing personal relationships with business needs, highlighting the difficult decision Tommy had to make in letting go of a close friend whose performance was declining. Despite the personal nature of the situation, Thomas emphasizes the importance of making decisions that are best for the business, a mantra that has guided him through such challenges. The conversation also touches on the significance of embodying core values, dealing with personal shifts and the art of maintaining relationships even after difficult business decisions. In the lightning round, listeners glimpse Thomas's personal side, including his love for desert trips, his twin brother and his unconventional choice of superpower: efficiency.

Aug. 14, 2024   In this enlightening NARPM® Radio episode of "Insights on Building a Thriving Remote Team," Sam Eddinger, founder of Ironclad Property Management, shares his journey from nuclear engineer to real estate entrepreneur. Sam, who has a rich background in real estate investing and property management, delves into the nuances of building and managing a remote team. Drawing on his experience from transitioning his property management company to a remote-first model, Sam offers practical advice on hiring for company culture, setting clear expectations, and leveraging technology to ensure productivity and accountability. Discover how Sam's unique approach, combining his engineering expertise with his passion for real estate, has led to a successful and efficient remote team. Whether you're a property management professional or a business leader looking to optimize your remote workforce, Sam’s insights will provide valuable strategies for fostering a thriving remote team and achieving exceptional results.

Aug. 7, 2024 In a twist, NARPM® Radio host and VPM Solutions co-founder and CEO Pete Neubig is interviewed by Peter Hernandez on all things virtual assistants in this episode, "Revolutionizing Property Management with VPM Solutions and Virtual Assistants." Learn how Pete used his remote team at Empire Industries as a model to create VPM Solutions. Discover the challenges he faced, his strategies and the significant impact virtual assistants can have on property management. Pete shares valuable insights on adopting and integrating remote team members, from cost savings to improved efficiency, offering a blueprint for other property management companies to follow. Tune in!

July 31, 2024 In this episode of NARPM Radio®, we talk with Michael Parker, co-founder of Geekly Media and VPM Solutions, about "Leveraging AI for Modern Property Management." Artificial Intelligence (AI), though relatively new, is evolving quickly and becoming highly accessible. It offers accessible and powerful tools for property management tasks. From handling simple, repetitive tasks to fostering intelligent communication, AI is revolutionizing how we cultivate leads and manage customer service. Listen now!

July 17, 2024 In this episode of NARPM Radio®, host Pete Neubig talks with Benton Cotter, co-founder and CEO of Rentvest, about "Effective PM Marketing to Grow Your Company's Door Count." Understanding the intricacies of marketing a property management company can be a pivotal moment for your business. Cotter discusses the most effective types of content, his approach to the technical aspects of SEO and the significance of pay-per-click. The interview also reveals Cotter’s predictions for future property management market trends, his advice for newcomers to the industry and strategies for expanding into new markets.

July 3, 2024 Tune in as host Pete Neubig and six property management leaders share their collective wisdom in this new podcast, "Building a Future-Ready Property Management Business." Learn the art of client selection, operational efficiency, inbound marketing, lease marketing and staying tech-savvy in a rapidly evolving industry.

June 19, 2024 "The Entrepreneurial Journey: How to Scale Your Service Business" We sit down with Ron Holt, founder of Pink Zebra Moving, as he shares his journey of transitioning from a blue-collar to white-collar business, and how he leveraged digital marketing and SEO to drive growth. Ron also talks about his initial challenges with marketing budgets, the importance of investing in infrastructure and the blueprint for creating a successful franchise. Discover how Ron took his bad experience with moving services and turned it into the exciting and customer-focused company, proving that - with a clear vision and relentless dedication - you can transform an industry.

June 5, 2024 Unlock the secrets to property management success with host Pete Neubig and his all-star lineup of property managers. Get ready for valuable insights on maintenance leadership, effective systems and the art of executing seamless lease renewals!

May 22, 2024 In this episode, “From SWAT Tactics to Agile Growth: Pioneering a New Era of PM,” NARPM® Radio host Pete Neubig interviewsTiffany Rosenbaum, Owner of Rosenbaum Realty Group. We discover how transitioning from a novice investor to a leading figure in property management can radically change the industry. We also explore the critical shift to analytical decision-making and strategic financial planning, showcasing the advantages of embracing a SWAT team approach, fostering a culture of openness and prioritizing teamwork and daily KPIs.

May 8, 2024 In this episode, “The Vendor Effect: Maximizing Quality in Property Management,” NARPM® Radio host Pete Neubig interviews Josh Huite, Owner of Tradesman Experience, a very successful HVAC company. They discuss fostering a leadership culture, managing vendors, choosing contractors and much more. Check it out!

April 24, 2024 In this episode, "How to Build a Successful Property Management Business," NARPM® Radio host Pete Neubig interviews NARPM® Treasurer DD Lee, MPM® RMP®, Industry Liaison for PURE Property Management. The success of any company depends on its professionals. Hiring and retaining talent involves more than perks. It's about balancing employee nurturing with alignment with company values and vision. Understand your business needs before recruiting the right team member, all of these and more through the insight of the amazing DD Lee!

April 10, 2024 In this episode, "Moving Beyond Transaction - Providing Comprehensive Care & Value in PM," NARPM® Radio host Pete Neubig interviews Mark Kreditor, MPM® RMP®, a NARPM® Past President and former Owner/Broker of Get There First Realty. They discuss the current property management landscape, navigating challenges like industry fees, generational marketing and social media's crucial role. Don't miss it!

March 27, 2024 You want to be better than most property management firms in your area?Simple...just answer the phone! In this NARPM® Radio episode,"Revolutionizing PM Communications: Mastering Efficiency and Connectivity in the New Normal," Taylor Haas talks about call answering, escalations and phone trees. Oh my! Want to figure out how to reduce phone calls? Learn the negative effects of a phone tree and how to build out the right call-answering scheme.

March 13, 2024 In this episode,"How to Grow Your PM Company," NARPM® Radio host Pete Neubig connects a seasoned property manager, Greg Doering, MPM® RMP®, with a newbie, John Gillen. Greg gives John insights on how to grow his business. If you're just starting out or are looking to grow, this is a can't-miss episode.

Feb. 28, 2024 In this episode we call "Connecting the Dots: Communication Strategies in Property Management," NARPM® Radio host Pete Neubig gathers six property management experts to share their wisdom. They unravel the art of communication in the industry. From handling applications to fostering positive relationships with owners, residents and applicants, this episode provides a deep dive into the power of effective communication.

Feb. 14, 2024 In this episode we call “What Does NARPM Governmental Affairs Do for the Members?”, join NARPM® Radio host Pete Neubig as he interviews Tyler Craddock, NARPM Governmental Affairs Director. More and more legislation is coming into law, and it typically makes it more difficult for landlords and property managers. Meet one of the good guys. Tyler Craddock and team fight on the front lines to keep legislation from continuing to add laws where they do not understand the consequences. Learn what Tyler and team are currently fighting against and how we can help him.

Jan. 31, 2024 In this episode we call “The Anatomy of a Maintenance Work Order: How to Handle 1,200 Work Orders Per Month," join NARPM® Radio host Pete Neubig as he interviews Billy Early, Maintenance Manager for Colorado Realty and Property Management, as they get down and dirty and, step by step, go through how Billy and his teamhandle over 1,200 work orders per month. If maintenance is a challenge for your business, or you want to improve your efficiency, this is the episode for you!

Jan. 17, 2024 In this episode we call "Melissa Sharone: Meet Your 2024 NARPM National President," join NARPM® Radio host Pete Neubig as he interviews Melissa Sharone, MPM® RMP®. Learn how getting the team involved in NARPM grows your business, how Melissa set up her company to run without her so that she's able to take on a time-consuming role like National president and the most effective way to use NARPM®.

Jan. 3, 2024 In this episode we call "Vendor Solutions Spotlight: A Property Manager's Guide," join NARPM® Radio host Pete Neubig for a vendor showcase episode featuring industry experts interviewed at 2023's NARPM® Annual Convention & Trade Show. Explore solutions for saving time, creating effective approaches and streamlining processes. From pet-screening policies to branding, lead automation to talent acquisition (and much more!), this episode covers it all.

Dec. 20, 2023 In this episode we call "From Vision to Profit: A Blueprint for Property Management Success," join NARPM® Radio host Pete Neubig as he welcomes Paul Kankowski, RMP®, Director of Systems & Operations for PURE Property Management and Owner of House Match Inc., as they explore explore the art of growing and profiting from a property management business. Discover the essential steps to becoming a successful BDM and gain insights into initiating and implementing effective processes for lasting success.

Dec. 6, 2023 In this episode we call "Revolutionizing Property Management: A Tech Odyssey," join NARPM® Radio host Pete Neubig as he welcomes Joe Easton, Senior Channel Partner Manager at Rent Manager, as they take a journey through the maturation of the property management software space. They reflect on the transformation from the days of manual tracking to the sophisticated software solutions we have today.

Nov. 22, 2023 In this episode we call "Collaboration Over Competition: A Path to Success," join NARPM® Radio host Pete Neubig as he welcomes Jason Hull, CEO of DoorGrow, as they challenge the conventional wisdom of business growth. Discover why a focus on collaboration over competition is the key to industry-wide success. Explore unique strategies to transform your property management business and change the world.

Nov. 8, 2023 In this episode we call "Quality Over Quantity in Property Management: A Deep Talk with Peter Tverdov,"join NARPM® Radio host Pete Neubig as he welcomes Peter Tverdov, founder of Teverdov Housing. Discover the power of portfolio grading and how it's reshaping the industry!

Oct. 25, 2023 In this episode we call "Real Estate Done Differently," join NARPM® Radio host Pete Neubig as he welcomes Coty Thurman, VP at Living Room Realty and Managing Principal Broker at Living Room Property Management in Portland, Oregon. Discover how Living Room Realty is redefining real estate with their unique approach, "Real Estate Done Differently." Explore how they prioritize residents and landlords alike, making property management a breeze. If you're a property manager looking for fresh ideas, this episode is a must-listen!

Oct. 11, 2023 In this episode we call "Background Screening Unveiled: A Conversation with Jason Waggoner," join NARPM® Radio host Pete Neubig as he welcomes Jason Waggoner, owner of Rental Consultant LLC and a seasoned expert in background screening and a passionate advocate for community safety. Delve into the world of property management and background screening. Discover the most common mistakes property management companies make when dealing with applicants and gain insights into Jason's best practices for optimizing the application process.

Sept. 27, 2023 In this episode we call "Building a Family Legacy: Insights from Trish and Amber Ferrier in Property Management," join NARPM® Radio host Pete Neubig as you step into the world of property management innovation with Trish Ferrier, MPM® RMP®, and Amber Ferrier, RMP®, with First Class Realty & Management, CRMC®. As a family with a passion for real estate, they share their experiences and wisdom on making a family-run property management business thrive. Discover the secrets to fostering leadership from within the family and when to seek external talent. If you're a property manager looking to balance family and business, this episode is a goldmine of inspiration.

Sept. 13, 2023 In this episode we call "Legal Insights for Property Managers: A Conversation with Monica Gilroy," NARPM® Radio host Pete Neubig interviews Monica Gilroy, Managing Partner of The Gilroy Firm. With over 25 years of experience practicing law, Monica remains an active partner in the Litigation Department as the focus of her national litigation practice, which includes all aspects of real estate litigation: property management issues; fair housing; foreclosure and title disputes; broker and agent liability defense; mortgage fraud-related litigation; and civil and commercial contract disputes. If you're a property manager, don't miss this opportunity to glean great info from Monica!

Aug. 30, 2023 In this episode we call "Syndication Simplified: Unlocking Real Estate Opportunities," NARPM® Radio host Pete Neubig interviews AJ Shepard, MPM® RMP®, co-owner of Uptown Properties, CRMC®. Discover the power of real estate syndication and how it simplifies the process of unlocking unparalleled investment opportunities. AJ shares valuable tips and strategies to attract investors, making it easier than ever for property managers to grow their businesses and maximize returns. Whether you're new to syndication or a seasoned pro, this episode will inspire you to take your property management venture to new heights.

 Aug. 16, 2023   In this episode we call "Enhancing Property Management:The OnSight Pros Experience," NARPM® Radio host Pete Neubig interviews Phil Owen, CEO of OnSight Pros. We delve into the remarkable journey behind OnSight Pros and discover how their innovative approach is reshaping the property management landscape. Phil shares his expertise on essential reports that drive results and even reveals strategies to combine reports and streamline windshield insights, optimizing efficiency like never before.

Aug. 2, 2023 In this episode we call "The Key of Pest Share: The Importance of the Identity and Core Values of Your Business," NARPM® Radio host Pete Neubig interviews Justin Clements, Co-Founder and COO of Pest Share. Just provides valuable information about how Pest Share is managed and things you must do to have a successful business.

July 19, 2023 In this episode we call "Behind the Curtain: NARPM's Journey to Industry Leadership," NARPM® Radio host Pete Neubig interviews Gail Phillips, CAE, CEO of NARPM®. Gail takes us on a journey through NARPM®'s remarkable history, shedding light on its vision. Tune in to learn how NARPM® stays ahead of the game, and hear about the incredible benefits that await potential Members.

July 5, 2023 In this episode we call "Protecting Your Assets: Trust Accounts and Bank Security for Property Managers," NARPM® Radio host Pete Neubig interviews Allison DiSarro, Senior Vice President of Property Management Banking at Enterprise Bank & Trust. With the recent SVB banking challenge raising concerns among property managers, Allison provides valuable insights and expertise on the matter. Tune in to this insightful episode to gain valuable knowledge and ensure the security of your property management business's financial assets.

June 21, 2023 In this episode we call "The PM Business Growth Blueprint: Tips on Staying Focused and Growing Your Business," NARPM® Radio host Pete Neubig interviews Larry Frawley of H-Townliving LLC. Discover the challenges of growing your property-management business and how to overcome them. (You don't need to wear too many hats!) Learn how to conquer your own business hurdles and take the next step in your growth journey.

June 7, 2023 In this episode we call “Beyond Door Count: Unlocking the Key to Sustainable Property Management Success," NARPM® Radio host Pete Neubig interviews Tal Kramer, MPM® RMP®, Co-Owner and Founder of Avalon Property Management Services, as they share their thoughts on the classic question of "revenue vs. profit vs. door count" and offer some practical advice on boosting your revenue per door. And if you've ever wondered whether adding fees is a good idea, you'll definitely want to hear what they have to say!