In this episode we call “Maximizing Profitability in Property Management with Jordan Muela," NARPM® Radio host Pete Neubig interviews Jordan Muela, CEO of LeadSimple, a thought leader in the properyty-management industry. Jordan shares his journey from lead generation to workflow technology and offers insights on the future of the industry. Find out how the economy might impact your business and learn the best ways to increase profitability. This episode will leave you inspired and motivated to take your property management game to the next level!

April 12, 2023 In this episode we call “Taxing Matters: Navigating Property Management Taxes with Ease," NARPM® Radio host Pete Neubig interviews Chris Picciurro, CPA, MBA, PFS, ARA, of Teaching Tax Flow. Chris and Pete explore valuable insights and tips to help you maximize your profits while staying on top of your tax obligations. Don't miss out on this informative and engaging discussion!

In this episode we call "The Insider's Guide to Growing a Profitable Property Management Business," NARPM® Radio host Pete Neubig interviews Jonathan Cook with RevUp Mastery. Jonathan and Pete discuss the potential of institutional investors and their buying habits, plus tips and insights on growing your property management business. Don't miss this valuable conversation!

In this episode we call ”Behind the Scenes with a PM Innovator: Essential Strategies for Property Management Success," NARPM® Radio host Pete Neubig interviews Revolution Rental Management CEO Todd Ortscheid, who also owns PMAssist. Todd shares that fees are really important, but can also be really intimidating, plus explains fees in the PM business and how to compete with other companies.

In this episode we call "1031 Tax Exchange Demystified: A Must-Listen Episode for Property Management Professionals," NARPM® Radio host Pete Neubig interviews Brett Swarts, founder of Capital Gains Tax Solutions and host of Capital Gains Tax Solutions Podcast in Sacramento, California. Brett discusses how to sell your business and what you need to know about taxation, including maximizing your profits and key considerations for selling your property-management business. What are the things you need to think through before selling? What strategies can you use? We have you covered!

In this episode we call "How I Took a Month Off From My Property Management Business During the Summer," NARPM® Radio host Pete Neubig interviews RL Property Management CEO and co-founder Peter Lohmann, who discusses how to set up your company to take over a month off during the busiest time of the year. Peter did not log into his property-management software or review email during that time. How did he do it? (Big hint! It has a lot to do with your mindset, your process and your team! ) Peter discusses how he started creating processes while ust starting out.

In this episode we call "Living in a Van Down by the River," NARPM(R) Radio host Pete Neubig interviews “Roofstock” real estate investor podcast host/Roofstock Academy director Michael Albaum , who discusses what it takes to live in a van down by the river! Michael lived in a van with his wife and traveled the country while working full time. Roofstock is a platform that helps real estate investors purchase single-family homes all over the country. Roofstock works with thousands of real estate investors ranging from newbies to experienced. Learn what investors are looking for in a property manager, why they self-manage and how to overcome it.

In this episode we call “Secrets of the Property Management Industry,” Pete interviews 2023 NARPM® President Tim Wehner, MPM® RMP®, and Vice President of Acquisition Integrations for Evernest, on discusses all things property management, including the Evernest/Dodson merger, why he gives back, how he got started in the business and sales secrets on growing your business. Also, Pete unveils the three numbers that changed his maintenance division around.

In this episode we call “Secrets to Starting a New Property Management Company," Pete interviews Amy Karns Hanson, MPM®, RMP®, of A Plus Management. Amy has successfully run her own brokerage for over 16 years and actively participates in real estate investing. In 2016, she moved to Dallas, Texas, where she currently is the Managing Broker for A Plus Management. She iwas 2022 Central Regional Vice President for NARPM® and is 2023 Treasurer. Pete’s hot topic of the day is "Owner Financing."

In this episode we call “How to Grow Your Property Management Business," Pete interviews Brian Hughes, co-founder of BizDev Mastermind. Pete and Brian discuss the difference between sales and marketing, what exactly does a BDM do, strategies to generate leads, key elements of a sales process and how to hire and compensate a property manager. Pete’s hot topic of the day is "Sales vs.Ops," the ying and the yang that is sales versus operations.

In this episode we call “Strategy: Pulling Out All the Stops to Onboard 150 Units in 7 Days," an onboarding success story, Pete interviews NARPM® member Julie Mullinax, co-owner and CEO of CRM Properties in Indianapolis, Indiana. Pete talks to Julie about how she came to manage over 920 units in five different markets in Indiana (Indianapolis, Kokomo, Ft. Wayne, Muncie, Lafayette), including single-family and multi-family homes and three larger apartment complexes (25 to 60 units). She talks about her strategy of onboarding 150 units that had gone bad with another property management company and how she pulled out all stops to get the units onboarded in a seven-day period. Pete’s hot topic of the day is "Home Warranty Companies."

In this episode we call “Streamlining your lease renewal process,” Pete interviews NARPM® member Kyle Stepenson, president of KRS Holdings Inc. in Richmond, VA. Pete talks to Kyle about how he came to manage over 4,000 units in the Richmond area, including single-family and multi-family homes. He talks about his strategy of vertical specialties in property management and putting together a team that specializes in a specific area with specific purposes. Pete’s hot topic talks about streamlining your lease-renewal process.

In this episode we call “Catching Up With Kellie,” Pete interviews NARPM® Past President Kellie Tollifson (2020), MPM® RMP®, co-founder of T-Square Properties in the Greater Seattle area. Kellie began her 27-year career in property management as a landlord managing her own investment properties. After developing systems, processes and industry-leading service standards that answered needs in the marketplace for high-quality, tech-driven and cost-effective property management, she and her team grew T-Square Properties to over 600 single-family rentals and 110 homeowner associations. Kellie recently sold her business. Pete and Kellie discuss the main driver for that decision and the process she went through.

In this episode we call “Escaping the Rat Race,” Pete interviews David Richter, author of “Profit First for Real Estate Investing.” Richter discusses how so many of us come up living in this rat race mentality. We go to school, get a job, work 9-5 and then carry on this mentality when we start our own businesses - living paycheck to paycheck and owner to owner, not prioritizing ourselves as the business owner, and looking for the number to escape the rat race mentality.

In the new episode titled "Break Free From the Grind: Running Your Business Without It Running You," Pete catches up with Andrea Hardaway, president/founding partner of First Property Management, for a very candid conversation. Andrea is the author of the newly released "Property Management Freedom: Grow Your Property Management Company Without Burning Yourself Out" (2022). "Property Management Freedom" introduces a three-phase approach to breaking free of the endless operational work and moving towards living the type of life you set out to live when you started on this journey.

In an episode we call “Where are they now?” Pete catches up with his old business partner and co-founder of Empire Industries, Steve Rozenberg.  Steve discusses how he grew Empire Industries from inception to 950+ single family homes in three markets.  Steve discusses, marketing, leveraging, hiring and the importance of the business owner growing.  The business will only grow to the level of the business owner

Brad Sugars, best selling author, business coach and owner of ActionCOACH International, a franchise in 83 countries discusses the recipe for owning a business - A profitable enterprise that runs without you.  If you own a PM company, don't try to be a better property manager try to be a better business owner.  In this episode Brad discusses, hiring, training, building systems, building people and the blueprint for getting out of your own way and creating a profitable business that runs without you.

Doug Brien - Former NFL kicker and CEO of the venture backed firm, Mynd Management, discusses how he took his first company Waypoint Homes public, his take on institutional investors and how it will impact property management and why culture is so important.  Doug discusses the advantages of national firms and why the industry still has room for the mom and pop firms.

Daniel Craig, CEO of Profit Coach, tells you the three financial numbers you should be looking at in your company. Find out what the most common mistakes management companies are making regarding their financials when Pete Neubig, MPM® RMP®, dives deep to get the answers you’re looking for. Do you know what the most efficient way is for you to reduce your direct labor efficiency rate? Daniel was the co-author of the NARPM® Accounting Standards (a NARPM® member only benefit) and in this podcast he tells you how to implement it.

Pete Neubig, MPM® RMP® interviews Haitham Foty of Benchmark Insurance Group. Learn what type of insurance you need for a management company; the anatomy of a claim process; how to keep your costs down; how to go through the insurance audit; what does your insurance agent actually do for you; the benefits of a master policy; what is additionally insured actually mean and so much more. Pete asks all the questions about insurance that you always wanted answered.

Do you know the difference between customer service and customer experience? Do you have challenges between sales and operations? Do you lose clients due to unhappiness? Pete Neubig, MPM® RMP®, interviews Joey Coleman, author of the bestselling book Never Lose a Customer Again. Learn how you can reduce churn and never lose a customer!

Pete Neubig, MPM® RMP®, and Rob Hahn discuss inflation and how it is driving massive amounts of money into the real estate industry. Will the small PM firm survive? Do we need to work with institutional investors to survive? Will more people start using professional property managers? Do we have to think about property management differently? Find out why Rob does not think housing prices have gone up. Rob answers these questions and more. The Price of Tomorrow by Jeff Booth Notorious ROB by Robert Hahn Notorious POD by Robert Hahn podcast

Zach Maurais built one of the first online delivery apps, Favor, sold it to HEB Groceries and is now tackling the challenge of the leasing process through technology with his new company Sunroom. In this podcast Pete Neubig, MPM® RMP®, asks Zach about his experiences raising capital and selling his business and does a deep dive into Sunroom and how the app works within the leasing process saving the property manager time and providing an overall better experience for prospective residents, owner and the property manager.

Pete Neubig, MPM® RMP®, interviews Brad Larson, MPM® RMP®, one of the industry’s thought leaders. Pete and Brad discuss some of the biggest changes and challenges happening to the industry, best ways to increase profit, how Brad implements new ideas, and more. This is a power-packed interview you don't want to miss.

Pete Neubig, MPM® RMP®, gives his opinion on the hot topic: Should NARPM pay members that present at conferences? Get the top 5 ways to kick off your New Year (or anytime!) when Pete interviews Bob Preston, MPM® RMP®, owner of North County Property Group located in San Diego, host of Property Management Brainstorm Podcast and NARPM® Southwest Region RVP.

Property management is one of the most intensive process driven industries. Listen to Pete Neubig, MPM® RMP®, interview the Process King himself as they discuss the best practices into tackling reviewing your process. Errol Allen with EA Consulting has worked with numerous property management companies reviewing and revamping their processes. Find out what the biggest challenges are, how quickly it can be done, and what are the benefits of reviewing your processes.

Pete Neubig, MPM® RMP®, interviews one of the hottest NARPM Member Discount Providers, PestShare. Co-founder Tom Clements discusses merging his traditional pest control company, going from a local to national business, and how property managers can provide a valuable service to owners and residents while still making a profit by implementing PestShare.

Pete Neubig, MPM® RMP®, talks with Liz Cleyman, MPM® RMP®, NARPM 2022 President and BDM extraordinaire with Grace Property Management and Blue Sail Property Management. Pete and Liz discuss all things BDM. If you want to learn how to close more business, listen to Liz give up her trade secrets.

Pete Neubig, MPM® RMP®, discusses resident insurance in his hot topic. Pete Neubig, MPM® RMP®, talks to Andrew Smallwood, VP of Revenue at Second Nature, about resident benefits packages (RBP). Learn what should be in your RBP, what documents you need to modify, and how to implement it. Learn how to get that elusive “triple win” where the investor, the resident, and the property management company all win from this program.

Pete Neubig, MPM® RMP®, talks about how COVID was good for our business. Pete interviews NARPM CEO Gail Phillips, CAE. Pete asks questions from members posted on the NARPM Facebook page. Learn what actions NARPM is doing to market better, to help the local chapters, and finally learn what was behind the idea to move the 2020 Broker/Owner Conference & Expo to Hawaii. Gail takes the heat as Pete fires up tough questions.

In this episode, learn how Chris Tighe started a PM company and then created a profitable construction company. Chris is the co-founder and CEO of Pacific Rim Property Management and manages Elevation Construction Group in Pierce County, Washington. Chris discusses how he transitioned from serving this country for 20+ years in the Navy, then being a police officer to becoming a property management business owner and how he started his construction business from his PM business. If you are interested in starting a construction company inside or outside of your PM company this is a must listen.

Pete Neubig, MPM® RMP®, talks to John Bradford, MPM® RMP®, founder and CEO of Petscreening.com. In this episode learn about how to implement pet screening, how to make some additional money as a property manager, and how to deal with fraudulent ESAs (Emotional Support Animals) and service animal certificates. Learn how to leverage pet screening to save time, reduce your liability, and add revenue to your business.

In this episode, Pete Neubig, MPM® RMP®, discusses his hot topic of tracking your KPI’s. Pete talks to NARPM Past-President Eric Wetherington, MPM® RMP®, with Renters Insurance Solutions, about the different types of insurance programs for property managers. Learn how you can provide a win for residents and owners and make a profit using insurance programs.

The NARPM National Convention just completed. Host Pete Neubig, MPM RMP, interviews Deb Newell, MPM RMP, owner of Real-Time Consulting and Broker of Real Time Leasing, to discuss getting the most out of your conference experience. Learn implementation strategies and how to overcome the challenges of implementing once you get back to the real world. Learn how to NOT overwhelm your team. This is a must-listen podcast if you ever went under prepared to a conference, mastermind event, NARPM class or seminar or were unable to implement many of the things you learned from the event.

As a property manager, it’s imperative that we have great representation regarding tax considerations, not only for running our own businesses, but also to provide the best possible advice for our investment property clients. Join NARPM® Affiliate member, Richard Hart, CPA of Hart & Associates, and host Bob Preston, MPM® RMP®, to get the keys on planning to successfully and legally reduce tax liability in order to maximize after-tax income.

As a landlord or property manager, do you ever feel like the word “landlord” comes with a negative connotation? The word has been in use for over 1000 years, dating back to an Old English concept, in which tracts of land were owned by a single person who came to be known as a "lord," and those occupying the land became bound and dependent on their lords for protection and, of course, obligated to pay rent for that privilege. Even though our culture has moved well beyond this ancient system, the lingering negative essence of the word "landlord" remains for many. Hear from host Bob Preston, MPM® RMP®, and NARPM Property Managers, Mark Scott and Danielle Rogers, MPM® RMP®, on how we can start changing the narrative.

As a landlord or property manager, do you ever feel like you just can't have a break from your business? Keeping your eyes on the ball so nothing falls through the cracks can be a never-ending concern: maintenance requests, property viewings, leases to review and sign, tenant move ins, rent collection. Whew, sound familiar? Research shows that many small business owners either don't take vacation, or when they do, it's a "working vacation." Join Kathleen Richards, MPM® RMP®, and gang for an in-depth discussion on why taking a vacation from your business is powerful!

Explore the legislative proposals that would change how the Housing Choice Voucher Program (aka Section 8) operates. Join Tyler Craddock, the Governmental Affairs Director for NARPM, Patti Robertson, PMI Virginia, and Amanda Han, MPM® RMP®, Cornerstone Properties, to discuss Section 8, how it works, and the responsibilities in the program of the tenant, the landlord, the housing agency, and HUD. Dive deep into the good, the bad and the not so pretty impact the HCV program proposed changes could have through the lens of NARPM members’ collective experiences as housing providers. (*Remember that state law varies from state to state, so always contact your attorney for specific legal advice in your area.)

You go to a rental unit; the door's lock is broken, the power is off; there's no one there. The neighbor says no one has been around for a long time. Is this an abandoned property? Learn more about what truly - and legally - constitutes abandonment from Florida property management attorney Harry Heist in this episode of NARPM Radio.  Abandonment is a legal term, and you need to know the legal definition of it in your area and how to prove it. What you think may not be the (legal) case!  *Always check with your attorney for your state or local laws that apply to issues such as this. 

NARPM Radio: Changing the AC Filter – Who’s Responsible? The lease has a clause that the tenant has to change the AC filters on a regular basis. But do they? Every lease should have a clause stating that the tenant is responsible for this maintenance, but oftentimes we can’t rely on them to actually do it. When the tenant calls with a complaint about the air conditioning, is it their fault for not changing the filter? Florida property management attorney Harry Heist tells the story about his own personal experience with this task and relates how it’s not always as easy as you might think. What’s the solution? Take a listen on this week’s NARPM Radio episode on AC filter changing and liability. As always, be sure to check with your local/state attorney for laws applicable in your area.

The tenant moves in, and three months later wants to break the lease because his wife didn't sign it. Do all adults living in the home sign the lease? What about an adult student? The simple task of lease signing is often done wrong, according to Florida property management attorney Harry Heist. Improper lease signing can cause a myriad of issues, and you need to know what specific measures to take to ensure you don't have problems later on. As always, make sure to check with your own legal counsel for the law in your state or locality. 

NARPM Radio: Tenant Delay Tactics What are typical delay tactics a tenant uses when served with an eviction notice? It doesn’t matter what they say (roommate left, lost job, cat died, etc.), but they have a right to file a response with the courts once an eviction notice is served. From the tenant’s “answer” filed in the court to bankruptcy, attorney Harry Heist discusses some of the ways that a tenant can delay an eviction. How do you avoid losing this battle? Make sure you take the right steps, know the law, be prepared, and always be sure to work with your attorney for advice as laws vary from state to state.

As a property manager or landlord, do you ever worry that you are not truly getting the full financial picture when screening tenant applications? Sometimes we get applications laden with smoke and mirrors that are easy to filter out. But other times, the app may look quite good, but in reality some of the aspects that would be helpful in making a decision aren't visible.  Wouldn't it be cool if you could verify a renter's income, payroll, past rent payments, NSF and overdrafts all in one, easy to pull, screening report? On this episode of NARPM Radio, Bob Preston of North County Property Group in California talks with Craig Schoen, CEO of Rentify about "open banking technology" and how property managers can use it to better screen prospective tenants.  Rentify, a new NARPM Member Discount Program, is a company dedicated to helping property managers and landlords utilize a new approach to get that full picture of a tenant’s financial picture during the screening process. 

Podium is a customer messaging platform that can help property management companies achieve ongoing touchpoints, ultimately bolstering their customer relationship management and loyalty.  Bob Preston with North County Property Group in Del Mar, CA, hosts this episode of NARPM Radio, talking with Zach Williams of Podium about how you can send pictures and videos, arrange for service appointments & scheduled item pickup, and collect payments—all online on your site - plus, stand out on the websites that matter by easily collecting hundreds of customer reviews.

When your potential clients ask "how will you market my rental?", you need a way to differentiate yourself from the others that may also be interviewing for this property.  In this episode of NARPM Radio, NARPM member Bob Preston talks with Nicki Callahan with Nest Publications - a new NARPM Member Discount Program - about an innovative, digital marketing campaign, custom branded to you.  Nest is more than just another magazine – it is a digital publication with the unique ability to build broad credibility for your brand to enhance efforts and drive revenues. Unlike a traditional paper magazine the reach of an on-line magazine is limitless, trackable (using analytics) and of course green. Branded to you with your photo, logo and colors, your publication features live links throughout to guide readers toward your current listings as well as your website and any social media sites that you participate in. Visit https://www.narpm.org/about/member-discounts/#nest-publications or email [email protected] to view a demo and learn more! *NARPM Members receive a $200 discount on their custom publication!

You rented a mother-in-law apartment out, the lease is in place, and now code enforcement says it's illegal and must be vacated. Does this happen? It does, according to property management attorney Harry Heist. Sometimes a property manager is asked to rent out a unit that may or may not be legal. Sometimes the unit has been modified without permits, like a garage that's been modified into an apartment or bedroom. What problems do you have now? Quite a few. Make sure you're prepared; tune in to NARPM Radio today and take a listen to this week's podcast!

Insurance is boring. At least that's what you used to think. But not anymore, with NARPM's newest member discount program Thimble! Now you can visit a webpage set up exclusively for NARPM members that not only allows your contractors to buy the right, A-rated insurance for exactly what's needed, but also gives you a FREE all-in-one insurance tracking platform! Now you can mange your Certificates of Insurance in one place, whether your contractor purchases insurance from Thimble or another provider. Listed in Money Magazine as 2020's "best insurance for the smallest businesses," Thimble makes your life a lot easier. Sign up in 2 minutes at www.Thimble.com/NARPM. 

Short-term health plans have been in the news lately as a health insurance option. Learn more about what that is, and what's happening with health care in this episode of NARPM Radio featuring Nick Shirman from NARPM's member healthcare program. Nick discusses how members can find individual coverage or group coverage at the best rates, how the new administration's changes can affect association health plans, and what you need to know about short-term health coverage.  For more information on the program, contact Nick at [email protected] or visit https://propertymanagershealthcare.com/.