This is the first episode of our latest mini-series in partnership with BluJay Solutions. Over the next four episodes, our “Give your Business a Fresh Start” mini-series is going to take a closer look at BluJay, and how we can harness the power of new technology and machine learning to help us tackle key pain points within our businesses, from managing risk to improving our commitment to sustainability. Today in Episode 1, “Visibility, Unchained,” Bryant Smith, Senior Global Product Manager at BluJay Solutions, joins me to talk all about data and visibility. Why it’s so important, the impact of last year and how BluJay are innovating in this area to create unparalleled levels of visibility for their customers. IN THIS EPISODE WE DISCUSS: [01.46] Bryant’s background and his role at BluJay. [03.16] Who BluJay are and what they do. “What sets us apart is the BluJay way – our unique blend of philosophy, culture and services.” [05.38] Why data and visibility is so important, and why it’s been THE key talking point for 2020. [08.47] The core BluJay tools that are helping customers to get the most out of data and visibility. “Tools like BluIQ can help surface issues before they happen, so that the user can make more informed decisions on how to react.” [10.57] The interactive and collaborative relationship between BluJay and its variety of stakeholders, both internal and external. “We incorporate stakeholder feedback so that we can address today’s problems, and plan for tomorrow’s problems as well.” [14.43] Supply Chain Monitor, and how BluJay tools help bring visibility and translate data into practical change. [19.21] Back end data, evaluation and reporting through key BluJay tools. [23.10] A case study of how BluJay’s solutions helped a customer. [27.21] Data accuracy and access – BluJay’s focus for the coming year.   RESOURCES AND LINKS MENTIONED: Head over to BluJay’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

May Shu, today’s woman in supply chain, has nurtured an impressive career with our friends over at Fastenal. Originally from China, she’s now making waves in the logistics industry state-side. A dynamic and innovative supply chain professional with over 15 years of experience with Fastenal, May has a focus on people development, driving process efficiencies, and developing scalable solutions for tomorrow’s business needs in collaboration with multiple departments across the globe. Today May will be talking to us about her career so far, her approach to self-improvement and why she stays so loyal to Fastenal. IN THIS EPISODE WE DISCUSS: [03.30] May’s background and how she went from a degree in forestry to a career in logistics. “The more I got into it, the more excited I was with the opportunities – as soon as I accomplished one thing, there was another thing waiting!” [05.29] May’s role at Fastenal. [06.37] Why May moved from Shanghai to a small town in the USA – and how the stability of Fastenal’s culture helped ease the transition. [09.13] What makes Fastenal such a good company to work for. “We invest heavily in people, we have amazing training programs… and we have a promote from within model.” [10.25] Supply chain: why May loves it, and why it’s so important.  “Supply chain is the key piece that connects everything!” [12.07] How Fastenal’s customer-centric approach makes them such a dynamic and ever-changing business. [13.59] The challenges May and her team faced in 2020. [16.11] From continued demand for safety products to the importance of agility and being prepared for the unexpected, the trends and challenges to watch out for in 2021. [18.34] May’s approach to self-development and building confidence. “It’s still a daily challenge – I’m still building my confidence with a series of small wins every day.” [22.22] What May has learned about herself on her journey so far, and what the future holds. “I know that my personal growth is never done.” [24.04] “Don’t be afraid of stepping out of your comfort zone” – May’s words of advice for women and girls following in her footsteps.   RESOURCES AND LINKS MENTIONED: Head over to LinkedIn to connect with May and find out more. As a company focused on supply chain partnerships, Fastenal is proud to sponsor this piece of Women In Supply Chain. With more than 100,000 point-of-use vending machines around the world, Fastenal is dedicated to helping organizations lower their total cost of ownership. Learn more here. Check out our other podcasts HERE.

This is it – we’ve finally reached the end of 2020! I think it would be an understatement to say that it’s been a difficult year for many; but there have also been plenty of positives that we can take note of as well. So in this very special episode, I’m joined by Graham Robins from Border Buddy, who is a great friend of the show, to reflect on some of the things we’ve seen and done, to round out the year on a high and approach 2021 with a really positive mindset. We talk about COVID, collaboration, data, diversity and inclusion, and our plans for 2021. What a year! IN THIS EPISODE WE DISCUSS: [04.56] An introduction to Graham, his background and his role at Border Buddy. [07.28] The impact of COVID and the valuable lessons we’ve learned this year, from the effect on mental health to the importance of the workers on the front line of supply chain. “Its been a transformative year for us. But we’ve learned that remote work is well suited for logistics!” [17.46] What we can practically take from these lessons and integrate into our strategies for 2021. “A lot of this isn’t new – it’s just making it better! Let’s look at anything that takes extra, unnecessary time, and let’s squeeze that out.” [19.55] The importance of collaboration, the value to be found in improving communication and how we can continue to drive the momentum of collaborative spirit forward into 2021. [29.41] Data: how 2020 has shone a light on its benefits and encouraged a more open-minded approach. “Once you have the data, you can never go back to guesswork.” [36.36] The importance of diversity and inclusion, and how we can continue to open up much-needed conversations in 2021. “Everyone’s experience is different – we can’t broad brush everything. Everyone has their own lens.” [48.53] “Nothing new – everything better!” Border Buddy’s plans for 2021. [50.16] From the launch of Shipz and Blended, to laying big plans for the future, a snapshot of my year.   RESOURCES AND LINKS MENTIONED: Head over to Border Buddy’s website now to find out more and discover how they could help your business. Check out our other podcasts HERE.

Founded in 2015, Convoy started a movement in efficient freight. Through their customer-centric approach, ethical commitment and unique technology, that creates smarter ways to connect shippers with carriers, they’re helping to solve problems, reduce waste and create a better future. Today, I’ll be talking to Lorin Seeks to find out a bit more about the Convoy network and how it’s utilising machine learning to solve the challenge of quality and compliance for small and midsize shippers. IN THIS EPISODE WE DISCUSS: [06.59] Lorin’s background, his career in the army and how he fell in love with logistics. [11.08] A closer look at Convoy, what it does and how it works. “Convoy is the nation’s most efficient digital freight network.” [12.34] The four core areas of risk and compliance that every shipper needs to consider. “Shippers are facing legal, financial, service and reputational risks every time they ship freight.” [19.27] Why these areas can present real challenges for small and mid-market shippers. [23.45] How intermediaries and brokers are addressing risk and compliance, to ensure they can be a reliable and trusted partner for SME’s. [28.05] The Convoy solution, and the power of machine learning. “The more data we feed it, the more accurate it becomes – because it’s a learning algorithm, it gets better over time.” [31.28] The positive customer response to Convoy solutions. [33.27] From higher safety levels to lower claims, the benefits that shippers will see from the Convoy platform, through removing bias and human error. [38.51] Levelling the playing field for all customers, and a case study of how Convoy were able to solve a very specific problem for one customer in particular. “We were able to come with solutions – and we were able to cut theft by about 90%.” [43.15] The future for quality, safety and compliance – and for Convoy.   RESOURCES AND LINKS MENTIONED: Head over to Convoy’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

From gaining her degree in Organizational Psychology & Human Resources Management, Sangna has gone on to achieve huge success in her field. With an interest in technology and engineering, leadership roles at companies like Flextronics, Solectron and Meggitt have led her to her current role at Apex. She’s the Vice President of Human Resources for the Americas and has been doing some incredible work there for the past five years. Today Sangna will be talking to us about her long-standing HR career, her passion for people and the future of business. IN THIS EPISODE WE DISCUSS: [07.32] Sangna’s background and how she sidestepped from clinical psychology to HR. “Instead of one person at a time, I get to have an impact on a whole workforce.” [09.21] How Sangna began at Apex, and her role building their HR structure. [10.42] A closer look at Sangna’s responsibilities at Apex. [11.51] The impact of working in employee relations. “You are the facilitator – you are the hub of the company, between employees and management.” [15.37] Apex’s commitment to diversity and inclusion, and what makes them so special. “In today’s polarized atmosphere, being part of an organization that values you, is more important than ever.” [20.18] What drew Sangna to technology and engineering, and how she ended up in logistics. [23.25] How the face of HR has changed over the years. [25.11] From remote working to the impact of COVID-19, the HR trends to watch out for. [27.11] The future, and the relationship between people and technology. “Their job might look a little different, but people are still the future.” [29.55] What finding your voice as a woman means to Sangna. “Finding your voice, for me, has been about building credibility with confidence.” [32.18] What Sangna has learned about herself along the way. [34.00] Credibility and passion, Sangna’s words of advice for the next generation.   RESOURCES AND LINKS MENTIONED: Head over to LinkedIn to connect with Sangna and find out more. Check out our other podcasts HERE.

Adebayo Adeleke is a supply chain enthusiast, businessman, social entrepreneur, retired U.S Army Officer and global thought leader all rolled into one. From Jordan to Japan, Africa to Afghanistan, he’s gathered his impressive knowledge and expertise from around the world. Retired from the U.S Army after an impressive 20 year career, Adebayo is now Managing Partner at Pantote Solutions LLC, President and CEO of Adebayo Adeleke LLC, a Principal Partner and Senior Supply Chain Consultant for Epot Consulting Limited and a Lecturer in Supply Chain Management at the Sam Houston State University. Today Adebayo will be talking to us about his career so far, his many inspirational achievements and his passion for driving immigration reform.   IN THIS EPISODE WE DISCUSS: [06.47] Adebayo’s background and how he fell into supply chain by chance. [10.22] What led Adebayo to join the army, and why he fell in love with it. [11.38] Adebayo’s experience of war, and what he learned. “When I came back, I was transformed – the way I saw supply chain was totally different.” [17.45] The challenges and unpredictability of army logistics. [22.08] The difference between army and civilian logistics – and efficient vs effective supply chains. [26.30] The challenges Adebayo faced in his life and career as an African immigrant in the USA. “Your identity is driven from your culture, and often you have to shed some of that to be a part of this system.” [32.40] What drives Adebayo to be so active as an influencer for positive change. [35.21] Adebayo’s roles in the Rising Leadership Foundation and the New American Economy – and why they’re so important. “If we can create better leaders, we can have a better society.” [39.59] The future for Adebayo. “We need to start understanding the nuances and how we can improve supply chain globally by regionalizing our solutions.” [43.51] Be true to yourself – Adebayo’s advice for anyone following in his footsteps.   RESOURCES AND LINKS MENTIONED: Connect with Adebayo on LinkedIn to find out more. Check out our other podcasts HERE.

This is the fourth and final show in our “Not Just Nuts and Bolts” series, in partnership with Fastenal. Last week in Episode 3, ‘Powered by Proximity,’ I was joined by Sam Nafe, Senior VP for National Account Sales Teams at Fastenal, and Jim DeMarco, Category Manager at PGT Innovations. We talked about their successful business partnership and the topic of glocality – what it means, why it’s so important and exactly how Fastenal deliver it across the world. Today in Episode 4, ‘Wait! Don’t Order,’ we’re talking to John Soderberg, EVP of IT at Fastenal, to talk about data and analytics: why is data so important, what kinds of data should we be focusing on and how can we use it to better our supply chains. IN THIS EPISODE WE DISCUSS: [01.04] John’s long-standing career at Fastenal, his current role and how Fastenal truly has a decentralized model. [03.00] Why data is so important. “It’s the basis for making better informed decisions.” [04.49] The types of data that supply chain professionals should be looking at right now. “The data we should be looking at needs to support the areas we want to improve: it needs to be measurable and we need to know where we want to take it.” [06.44] The importance of collaboration, between both departments and businesses, in understanding and using data. [08.57] Collecting data at a site-level, and the difficulty in keeping the consistency and discipline as you take that up to a higher level. “If there’s not an emphasis on quality in the capture, then a lot of the plans are in vain. [12.22] The challenges of data at an enterprise level. [14.32] How to make data actionable. [17.26] Why it’s so important to have a trusted partner to help you manage data and create a strategy around it. “The value of the data is dependent on that partnership and how you work together through it.” [18.57] What utilizing data can look like in real terms to customers, especially when it comes to managing stock. [21.51] Why a greater understanding of data and analytics is what’s going to define the next generation of supply chain professionals. [24.16] The future, and why Fastenal plan on getting even closer to their customers. RESOURCES AND LINKS MENTIONED: Head over to Fastenal’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

SIMOS provides more than just basic contingent labor: they deliver customized strategic labor solutions, with the end goal of reducing cost, increasing productivity and ensuring budget certainty - without compromising on quality standards. Their consultative partnership philosophy means that they design solutions from inside your facility, aligning with your KPI’s and offering a level of support that means you can step back and focus on the bigger picture, leaving your workforce in safe hands. Today, I’m joined by Harold Baro, Senior Vice President and General Manager, to talk all about SIMOS, the importance of collaboration and some of the challenges that businesses are currently facing with their workforces.   IN THIS EPISODE WE DISCUSS: [07.39] How SIMOS was founded, and the story behind the name. “Our Founder wanted to provide more value to his clients and give more accountability.” [09.04] A closer look at exactly what SIMOS does. [10.53] The trusted partnerships that SIMOS enjoys with its customers. “We don’t treat the word partner lightly – we’re laser focused on supplying each client with the right solutions.” [12.55] How SIMOS interacts with its customers, and tackles change management, by talking their language. [14.08] Exactly what is contingent labor workforce and why/how companies use it. [15.31] The misconceptions around contingent labor and why the SIMOS model is so surprising. [17.36] The added value of prediction and analysis within the SIMOS model. [19.09] The challenges businesses are facing right now with staffing, and how SIMOS tackles key pain points. “Our research shows that 6 in 10 employers are having a hard time finding workers... and high turnover and high absenteeism kills productivity.” [21.29] SIMOS’ drive through hiring scheme and how it engages with the community. [23.19] The impact of COVID-19, how SIMOS have adapted and how they’re helping customers. “We’ve become more important; we’re getting a lot of calls for additional people to come to work – and we put our people’s safety and health first.” [25.52] How COVID-19 has driven the importance of collaboration home, particularly with health and safety protocols. [27.27] The rise of tech, the partnership between tech and people, and automation in warehousing. [31.01] A case study looking at how SIMOS revolutionized one customers’ environment and processes. “Through our solutions, we saw quality and orders increase, complaints decrease and we were able to save them over 1 million dollars.” [34.20] The correlation between supply chain and customer experience. [36.52] The future for SIMOS.   RESOURCES AND LINKS MENTIONED: Schedule your FREE engineering assessment by heading over to SIMOS’ website now. You can also connect with Harold on LinkedIn or follow SIMOS on LinkedIn here. Check out our other podcasts HERE.

This is the third show in our “Not Just Nuts and Bolts” series, in partnership with Fastenal. Last week in Episode 2, ‘Bring Us Your Problems,’ I spoke to Kris Van Dalen and we took a closer look at Fastenal’s onsite solutions, their response to the COVID-19 crisis and how we can prepare our businesses and supply chains for the future. Today in Episode 3, ‘Powered by Proximity,’ we’re talking with Sam Nafe, Senior VP for National Account Sales Teams at Fastenal, and Jim DeMarco, Category Manager at PGT Innovations. We’ll be talking about their successful partnership and the topic of glocality – what it means, why it’s so important and exactly how Fastenal deliver it across the world. IN THIS EPISODE WE DISCUSS: [01.09] Sam’s career at Fastenal, his current role and why the percentage of Fastenal’s customer-facing staff might surprise you. [02.22] PGT’s history, and Jim’s current role. [03.40] What is glocality, and what does it mean for Fastenal and its customers. “It allows the team to be creative… to achieve the objectives of each customer.” [05.33] Why PGT chose Fastenal as a trusted partner. “We take partnership seriously – we like to grow together.” [07.30] Fastenal’s lean solutions, and how they helped PGT with their onsite needs. [10.39] The challenges PGT were seeing which led to their partnership with Fastenal. [11.55] The benefits that PGT have seen from working with Fastenal. [13.35] How Fastenal were able to help PGT through the COVID-19 crisis, ensuring their supply chain. [16.29] Why it was so important to PGT that Fastenal could pivot quickly and continue to meet their needs in testing times. “Fastenal were able to preserve our glove allocation, which was critical.” [18.29] A closer look at how Fastenal were able to support their customers through the crisis, and continue to supply much-needed PPE. [20.44] Jim’s take on the future of PGT and Fastenal’s partnership. [21.34] The future of that partnership from Fastenal’s perspective. “Ultimately, we need to listen, as Jim’s business continues to evolve.” [23.49] From cost to response time, Jim explains why businesses should choose Fastenal. [25.07] The future of supply chain and how Fastenal will be innovating along with it. RESOURCES AND LINKS MENTIONED: Head over to Fastenal’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the second episode of Let’s Talk Supply Chain’s brand-new show, Blended. Blended is all about opening up conversations and giving the mic to all of the underrepresented voices in our industry – women, the LGBTQIA community, people of color, those with disabilities, whether they’re visible or hidden, and many more. Today in Episode 2, ‘Story of my Life,’ we’re going to be delving into our guest’s personal stories: the experiences that made them who they are today and the impact, both positive and negative, that those experiences have had on their lives and careers. IN THIS EPISODE WE DISCUSS: [03.23] Introductions to our Blended panelists. Madison Mobley – Senior Account Executive at Fairmarkit Lamont Robinson – President and CEO at Robinson LaRueCo Consulting, LLC Claudia Freed – CEO and President at EALgreen Martin Stark – IT Strategic Sourcing Lead at University of Sydney and Founder and CEO World Gay Boxing Championships Angie Reno – Director of Procurement, Government Services at Crowley [09.35] Martin’s story; from serious ill health to harnessing his courage, finding his voice and following his own path. “Our experiences propel us forward.” Martin [12.18] How minorities can find themselves the butt of the joke and often find themselves joining in, in order to fit in and not rock the boat. Why we need to keep sharing in order to move the dial of what’s appropriate. How inappropriate humor, and using jokes to demean, is not particular to one community. How we can use these incidents as opportunities to educate and ask questions. How jokes can often be a repeated turn of phrase, learned from previous generations, used without truly thinking about or understanding the meaning. “I’m a black Mormon (which is rare!) so I’d get a lot of those ‘jokes;’ and if I don’t stand up and speak out, I’m doing not only myself a disservice but also anybody else that's at a disadvantage.” Lamont [17.40] Madison’s experience as a black woman growing up in the suburbs, and the panelists reflections on language. "Forums such as this, where we’re telling stories and educating each other around all the different flavors of humanity, are so important. And the more we do this, the more visibility we have into one another’s real life experiences - and then you can begin to adjust how we speak to one another." Madison  [19.37] Claudia’s story, the boardroom experience that opened her eyes and the groups reflections on the power of words. “It said to me that women are not valued in financial transactions.” Claudia  The implications of words, and the intent behind them. The proliferation of casual discrimination in the workplace. English as a second language, and understanding nuance and phraseology. [30.03] Madison’s story, how it led to her passion for humanitarianism and the panelists reflections on background, privilege and self-improvement. Taking a hard line vs a soft line. Using your privilege for good. Being an example to others. Calling each other out when you need to. What it means to fit in, or not fit in. The danger of labels and assumptions based on issues like gender, race, religion or sexuality. [51.55] Angie’s story, facing misogyny in the workplace and the groups reflections on behaviors and encouraging change. How do you take your experience and learn from it or change it? How do we think about gender bias? How our experiences impact us and/or change our behavior. Our reactions to our experiences, and other people’s perceptions of those reactions. “As women we’re in a dichotomy: on one side we have to be assertive and confident, and on the other side we have to be very mindful that we’re being watched, in terms of our reactions.” Claudia [70.13] The one piece of advice the panelists would share from their personal stories: If you’re not aligning, get out! – Angie Follow your passion – Lamont See color, and seek to understand – Madison Have courage, fear nothing and live your life for yourself – Martin Believe in yourself – Claudia RESOURCES AND LINKS MENTIONED: You can connect with all of our amazing panelists on LinkedIn - Madison, Claudia, Lamont, Martin and Angie - if you'd like to find out more. Check out our other podcasts HERE.  

As a maverick in the freight forwarding industry, Global Gateway Logistics believes in the creative persistence of deep analysis, learned experience and exceptional customer service. No matter the obstacle, operational challenge or budgetary constraint, Global Gateway Logistics will work tirelessly to support businesses supply chain and logistical needs. A committed and forward-thinking freight forwarder and NVOCC, Gateway Global Logistics provide insights and recommendations through data analysis and experience to create game-changing solutions for your business operations. Today, Caitlin Murphy, Founder & Managing Director of Operations, joins me to talk about Global Gateway Logistics, her approach to business and how exactly we go about creating transparent, strategic and successful supply chains. IN THIS EPISODE WE DISCUSS: [08.57] Caitlin’s background and how previous job dissatisfaction led to her founding Global Gateway Logistics. “I had confidence that I could make an impact – and that confidence, coupled with my passion, outweighed the fear.” [12.29] Exactly what Global Gateway Logistics does and how it helps its customers. “We are determined to simplify global logistics, and we do that through customer service and technology.” [15.39] What makes Global Gateway Logistics different, and its focus on diversity and creative thinking. [22.22] Combining the power of data and technology with the power of people. “The more that we’re all interconnected through technology, and can utilize it with a boutique customer service: that’s truly the future of freight forwarding.” [30.47] The importance of talking about business on a global scale, partnerships and the benefits of global export. “We have a duty to promote global trade.” [37.14] A real life example of how Global Gateway Logistics helped a key customer. [40.01] Growth, growth, growth – the future of Global Gateway Logistics. RESOURCES AND LINKS MENTIONED: Head over to Global Gateway Logistics’ website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the second show in our “Not Just Nuts and Bolts” series, in partnership with Fastenal. Last week in Episode 1, ‘Innovation at Work,’ I spoke to Dan, President and CEO at Fastenal to find out exactly who Fastenal are, what they do and how they’ve evolved to become a global company, with a local focus, who are much more than just nuts and bolts. Today in Episode 2, ‘Bring Us Your Problems,’ we’re chatting with Kris Van Dalen and taking a closer look at Fastenal’s onsite solutions, their response to the COVID-19 crisis and how we can prepare our businesses and supply chains for the future. IN THIS EPISODE WE DISCUSS: [01.05] Kris’s career at Fastenal, and how the scope of their offering might just surprise you. [02.47] Fastenal’s comprehensive COVID-19 response – which became far more than simply delivering PPE. “The problem became much more than just the availability of an item.” [07.37] How the COVID crisis has taught us why it’s so important to have trusted supply chain partners in place before a crisis happens. “Our evolution is hinged on relationship-building, and the management of those relationships.” [12.00] What Fastenal’s on-site model looks like and how it changes to meet customer needs. [17.44] How Fastenal’s local presence and decentralized decision making helped to keep customers afloat during the COVID crisis. “Their success is what drives ours.” [23.19] A closer look at Fastenal’s ‘last mile’ system and why they do it differently. [28.55] How we can future-proof our supply chains. “Supplier integration, tighter partnerships – those are the key to future-proofing supply chain.” [31.10] The future of supply chain and how Fastenal is well positioned to help facilitate it.   RESOURCES AND LINKS MENTIONED: Head over to Fastenal’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Loadshop is an online marketplace that connects carriers and shippers in the trucking space, eliminating the middleman, and so providing transparent, efficient and cost-effective solutions for both sides of the transaction. On a mission to create trucking with transparency, they might be a new kid on the block, but they’re utilizing the extensive industry experience of their cross-functional team to ensure they’re on the road to success. Today, Loadshop's Business Lead, Hunter Burke, will be chatting about the Loadshop marketplace, its benefits, and the future of trucking. IN THIS EPISODE WE DISCUSS: [05.56] The history behind the Loadshop brand and the core problems that led to its creation. “The idea started with seeing how much work it is to match loads and trucks in a spot market environment.” [11.02] What Loadshop does and how it works. [12.45] The impact of lack of transparency on the ease and efficiency of shipping. “The lack of transparency creates so many games that the industry are sick of playing.” [14.29] The benefits of Loadshop to both carriers and shippers. “Because Loadshop charges a flat transparent fee, only when a match is made, it removes the risk premium that brokers add to their rates.” [19.25] How Loadshop helps shippers to break out of their comfort zone by opening up a wider breadth of supplier choice. [21.04] The role that platforms like Loadshop play in modern supply chain. [23.23] The balance between new platforms like Loadshop and traditional brokers. [25.22] The importance of transparency. “It’s an infusion of more information that allows everyone to make better decisions!” [29.06] A real life example of how Loadshop helps its customers. [30.47] Loadshop’s Smart Spot system and how it can help. [32.07] The future of trucking.   RESOURCES AND LINKS MENTIONED: Head over to Loadshop’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the first episode of our latest mini-series in partnership with Fastenal. Over the next four episodes, our “Not Just Nuts and Bolts” series is going to take a closer look at Fastenal, their global reach and the many different ways they serve the industry; their resilience and innovation in response to the COVID-19 crisis, and why they’re putting a focus on the importance of data in bettering supply chains. Today in Episode 1, Innovation at Work, I’m talking to Dan Florness, President and CEO at Fastenal. We’ll be finding out exactly who Fastenal is, what they do and how they’ve evolved to become a global company, with a local focus, who are much more than just nuts and bolts. IN THIS EPISODE WE DISCUSS: [01.26] Dan’s background, his role at Fastenal and how Fastenal is both a provider and its own customer. “Our secret ingredient is agility and problem-solving.”  [4.14] Fastenal’s history and growth. [06.18] What Fastenal stands for. “We go out and find great people – we’re about opportunity, freedom to operate and mutual trust.” [08.13] Exactly what Fastenal does, and its different business areas. [10.15] How and why Fastenal came to manage supply chains for their customers. [14.14] How Fastenal was ahead of the game when it comes to the issue of stock. [16.21] The benefits that come from Fastenal’s decentralized model. “A local team knows their customer really well.” [19.12] A closer look at Fastenal’s local approach: how it works, the ethos behind it and the benefits. [21.49] How Fastenal responded to the COVID crisis, and its commitment to customers. [28.30] From Government to Universities, the variety of businesses Fastenal works with. “The ideal customer for us is someone who’s willing to look at the ideas we bring to the table, and change the way they’ve been doing things.” [32.07] How visibility and partnerships are the future of supply chain.   RESOURCES AND LINKS MENTIONED: Head over to Fastenal’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

From an early interest in engineering and logistics, going all the way back to education-level, Carolina has gone on to have an exciting and varied career in the industry. Now, as a logistics leader at top IT company Lenovo, she’s channelling all that incredible insight and experience into creating robust and effective logistics operations across Latin America. Today Carolina will be talking to us about her career so far, her many inspirational achievements and her long-standing love for logistics. IN THIS EPISODE WE DISCUSS: [07.52] Carolina’s background, her interest in international business and culture, and the variety of experiences that have led her to where she is today. “Those experiences were the ones that opened my eyes and allowed me to see the different roles you can perform within supply chain – that has been, and still is, the most exciting part.” [10.54] How Carolina has followed her heart during the course of her life and career, and her passion for giving back to the community. “My driver is ‘do everything with passion – do and learn new things!’” [13.30] The challenges, excitement and growth that Carolina discovered whilst living in China. [15.55] How experience, and destiny, brought Carolina to Lenovo. [18.34] How Lenovo’s support helped Carolina to find her voice and drive her forward in her current role. [22.07] Carolina’s passion for logistics, and why women need to take advantage of the momentum happening in diversity right now. [25.35] How women need to advocate for themselves, to change their own bias and make the discussion around diversity and inclusion a two-way conversation. “We’re on the first step of a marathon.” [29.21] The challenges that Carolina has faced over the years, including being the only woman in the board room. “We need to create the sense that we belong there – and that we’ve earned it.” [31.57] From personal and professional growth, and her new project WEL, what the future holds for Carolina. [35.31] Follow your passion and work hard, Carolina’s advice for women following in her footsteps.   RESOURCES AND LINKS MENTIONED: Head over to LinkedIn to connect with Carolina and find out more. Check out our other podcasts HERE.

This is the fourth and final show in our “What Does Intermodal Mean to You” series, in partnership with IANA. In last week’s episode, ‘The Technology,’ I was joined by Phil Shook, Vice President at C.H. Robinson, to talk about exactly what kinds of tech is used in the industry; the importance of connectivity and partnerships; why technology companies themselves are attracted to the intermodal industry – and the role IANA thinks tech will play in the industry moving forward. Today in Episode 4, ‘The Workforce,’ I’m joined by Mark McKendry, Vice President North American Intermodal at NFI, to shine a light on workforce development: the trends, the skills, the challenges – and what the future will look like for people in supply chain. IN THIS EPISODE WE DISCUSS: [01.14] Mark’s role at NFI and a key misconception about intermodal. “The perception of intermodal is that it’s a minor player compared to truck.” [02.19] e-commerce acceleration, a major supply chain trend affecting the workforce right now. [03.57] From smaller, local warehouses to staff who work remotely, the current trends in decentralised workforces. “The pandemic has brought us 10 years into the future, to show us what decentralised work can really look like.” [5.15] From truck driving shortages to curiosity and a willingness to learn, the skills that are needed in intermodal right now. “Being curious can get you into a leadership role in this industry.” [11.12] Technology within intermodal – its impact, and current gaps. “There are far too many pieces of proprietary technology – there’s no real dominant player” [15.57] The challenges to entering intermodal, and the benefits of being a generalist. [18.09] What is an IMC, and their benefits. [19.33] Developing workforces for the future. [23.10] Whether a certain level of education is needed to enter supply chain. “There’s a strong argument for not needing college degrees for many of the roles in our industry.   RESOURCES AND LINKS MENTIONED: Head over to IANA’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Jon Trask founded Digital SCM over 12 years ago and as the industry changed, he kept up. He went on to found ETA Guru and Identity Guru, which ultimately came together with Digital SCM to create Blockchain Guru, the powerhouse company we’re talking about today. Blockchain Guru is working at the forefront of emerging tech, blending tested technology with modern advancements to deliver tangible results. Today, Jon and I will be chatting about artificial intelligence and cryptocurrency and their benefits; how Blockchain Guru is making big changes in supply chain, and how emerging tech will help to shape the future of, not just logistics, but the world. IN THIS EPISODE WE DISCUSS: [07.51] What exactly is blockchain. [08.55] The benefits of sharing data. “People are generally reluctant to share their data, but [sharing data] gives you the ability to have a better, more robust process in improving your business.” [11.21] From reducing third party dependency to creating immutable data, the benefits of blockchain.  “In a world where we’re always worried about data security, blockchain changes what data security looks like.” [14.34] The relationship between blockchain and bitcoin. [15.33] The idea of data as currency. [16.40] An overview of AI and machine learning, and its benefits. [20.55] The balance between people and technology. [24.41] An overview of Blockchain Guru, and ETA Guru. “We help an organisation to define a problem, and then solution that problem.” [30.31] A closer look at Digital SCM, and how the industry has changed since its inception 12 years ago. “Historically, a lot of our work was around helping companies who are struggling with their existing technology. So, the mission hasn’t changed, but what’s changed is the technology.” [36.32] Examples of how Blockchain Guru has helped customers to make efficiencies and save money. “It’s amazing how much value is hidden in the data.” [40.54] When, and why, you should get in touch with Blockchain Guru. [43.58] From problem-solving to a unique solution for cattle-tracing, the future for Blockchain Guru.   RESOURCES AND LINKS MENTIONED: Head over to Blockchain Guru’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the third show in our “What Does Intermodal Mean to You” series, in partnership with IANA. In last week’s episode ‘The Equipment,’ we spoke to Frank Sonzala, CEO of CIE Manufacturing, about the types of equipment that are key within the intermodal industry, what role they play in keeping freight moving and why maintenance is so important. Today in Episode 3, ‘The Technology’ I’m joined by Phil Shook, Vice President at C.H. Robinson to talk about exactly what kinds of tech are used in the industry; the importance of connectivity and partnerships; why technology companies themselves are attracted to the intermodal industry – and the role IANA thinks tech will play in the industry moving forward. IN THIS EPISODE WE DISCUSS: [01.20] Phil’s 20+ year career at C.H. Robinson, how much he’s seen the industry change over that time, and his current role in staying abreast of technology so he can make the right decisions for their intermodal business line. “Collaboration is why the change has been so quick, and so successful." [03.41] From track and trace and cargo sensors all the way to AI and machine learning, the key technology defining the intermodal industry right now. “It’s starting to get more integrated – and smarter.” [06.40] The chain of custody in intermodal and how advancements in technology are helping to deliver a much higher degree of confidence for clients. [08.25] The importance of data to consumer buying habits, and how key industry problems can be solved with data driven insights. [12.39] How data drives connectivity and transparency, allowing businesses to measure up against best in class, create efficiencies and collaborate to drive better outcomes and solutions. “Presenting data in a non-threatening and fact-based way opens up conversations, and customers are willing to change behavior because of it.” [19.18] Why tech companies are focusing on intermodal, and supply chain in general. [23.46] From growth in AI and machine learning to investment in railroad, the future of intermodal and supply chain. “We need to make sure we're developing the technology to keep up with an ever-changing consumer buying habit.” RESOURCES AND LINKS MENTIONED: Head over to IANA’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Export Development Canada has been Canada’s credit agency for over 75 years. Through their years of industry experience, they’ve helped businesses across Canada to manage risk, secure finance and establish themselves on a global platform. Today, we talk to Zeeshan Fazal, Senior Account Manager - Technology Group at EDC to talk about helping SME’s achieve global success, how COVID-19 has affected the nations’ industry and the huge role EDC plays in supporting the Canadian economy. IN THIS EPISODE WE DISCUSS: [08.08] An overview of EDC, how they began and how they can help. [10.39] EDC’s financial solutions, and their focus on managing risk. [13.45] EDC’s non-financial solutions, and how they help Canadian businesses to navigate the international market. [19.26] How EDC's Global Trade Team find and facilitate opportunities, by analyzing the global market and ‘matchmaking’ with Canadian businesses. [24.15] The importance of championing SME’s, and their benefits over big business. “The world is asking for innovative solutions, and flexibility.” [26.43] A real life success story, and the EDC solutions that facilitated it, including risk management, and secure credit lines. “Try to protect yourself as much as possible when you’re beginning a new relationship.” [38.13] EDC’s integrity and commitment to social responsibility. “We’re all learning, but it’s important to start off with a robust approach to ensure we’re living in a fair world that promotes peace and justice.” [42.24] The impact of COVID-19 and how EDC pivoted to support Canadian business in their time of need. [47.01] Ambition, growth and innovation, the future for both EDC and Canadian business. “Canadian companies have proven on the global scale that they're innovative and have the capabilities to respond to global demand.”   RESOURCES AND LINKS MENTIONED: Head over to EDC’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the second show in our “What Does Intermodal Mean to You” series, in partnership with IANA. In last week’s episode ‘The Industry,’ we spoke to Jim Newsome President and CEO of the South Carolina Ports Authority in Charleston. We found out more about what the intermodal industry is, how it works and how ecommerce has changed the landscape of the industry. We learned more about IANA and its role within the industry, and about the impressive investment in infrastructure that Jim has been overseeing over at the South Carolina Ports Authority. Today in Episode 2, ‘The Equipment’ we’re talking to Frank Sonzala, CEO of CIE Manufacturing. We’re going to explore what equipment is key within the intermodal industry, what role it plays in keeping freight moving, why maintenance is so important – and we’ll be having a little bit of fun with a maintenance horror story, to remind you why paying attention to the details can make or break your supply chain. IN THIS EPISODE WE DISCUSS: [01.01] Frank’s impressive 37 years in the industry, and how he moved from vendor to in-house with CIE Manufacturing. [02.45] From containers to cranes, the various components that come together to make up the intermodal industry. [07.29] The improvements Frank has seen in road safety. “In 2010 when CSA came in, the chassis really started to blossom into a maintenance machine that was taken care of on a timely basis instead of on a breakdown basis.” [11.33] A maintenance horror story – why pro-active maintenance and repair is vital. “Quality and safety mean so much!” [14.31] IANA’s maintenance and repair committee, and the benefit it brings to the intermodal industry. "We're all about preventative maintenance now." [18.21] How IANA established best practice for the industry and have so successfully connected its disparate elements. “The future is bright for intermodal and it needs bright young people to carry on the torch.” [20.29] How technology has changed the face of intermodal.   RESOURCES AND LINKS MENTIONED: Head over to IANA’s website and CIE Manufacturing's website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Welcome to Blended! This is a brand new show for Let’s Talk Supply Chain and it’s going to be a little bit different to what you’ve heard before. We talk a lot about the challenges facing our industry as a whole – changing technology, network complexity, surprises like COVID-19 – but what we don’t talk as much about is the people. The people that really drive our industry forward. And specifically, the under-represented people in our industry. I’ve been flying the flag for women in supply chain for a few years now, through the podcast and some of my other endeavors, but Blended is going to go much further than that. Because it’s not just women who are a minority – we need to be thinking about the LGBTQIA community, people of color, those with disabilities, whether they’re visible or hidden. As minorities, we need to join together to support each other and be each other’s allies - to ensure we ALL have a seat at the table to make our industry the absolute best it can be. Today in Episode 1, ‘What’s in a Name,’ we’re going to be talking all about the language we use when discussing minorities – what do these words mean to us, and to others; are there right or wrong words to use, and what are the subtexts of those words; and what does diversity, inclusion and identity mean to us. IN THIS EPISODE WE DISCUSS: [03.29] Introductions to our Blended panelists. Prakash M Radhakrishnan – Courier Operations at Toll and award-winning YouTube producer with a focus on disability and mental health. Holly Qualman – VP of Marketing and Client Solutions America for Apex Logistics and adopted Korean-American woman, flying the flag for multi-racial unity. Matthew Hernandez – General Manger for North America at Xenata and representative of both the LatinX and LGBTQIA communities. Hope White – Founder and CEO of HD White Logistics, Founder of Hope White Consulting and Logistically Speaking Online and proud black woman. Greg White – Founder of Blue Ridge Global, host of Supply Chain Now and father of daughters, with native American heritage. [11.23] The word ‘minority’ and its connotations. “It’s time to think about the world on a global scale.” Greg. Is it a beneficial or derogatory term? Does it perpetuate the feeling of being ‘other’ or ‘less than,’ since its technical definition is less than half the whole? How does the insistence on labelling people affect mental health and self-esteem? How does being a minority affect your goals and ambitions – are they personal to you, or are they developed so you can conform to a societal norm? Are we designed to keep each other at arm’s length; is the tendency towards segregation a result of evolution – how do we push the reset button on human nature? Are labels necessary at all, or are we all just people? “It’s another stage of evolution – before we develop the language for it, we need to understand how we got here.” Matthew. [33.20] What words should we be using specifically for the disability community? “There’s no rulebook – and the disability community feel the same.” Prakash [36.10] The impact of upbringing. Why the way that we’re raised is so vital – prejudice is learnt, or tackled, at an early age. Why we need to support everyone to succeed, and make sure that those at a disadvantage get equal if not greater support. The danger in not taking on board peoples experiences and viewpoints because of preconceptions. How the use of incorrect labels muddies the water and creates confusion. Assumption is ignorance: the importance of being able to continue to interpret and learn. [44.12] What words should we be using specifically for the LGBTQIA community and people of color? Why it’s important to take the time to listen. How some words have traditionally been used to separate minorities and make them ‘an other.’ Why education is so important. [55.28] The importance of identity. “It’s not what you’re called, it's what you answer to.” Hope Why we all need to be in charge of our own identities. How descriptors have changed over time and the impact that those changes have had. Why it’s OK to ask, as long as you’re asking for the right reason. Why we need to pay attention to the nuances of individual identities. The responsibility of minorities to educate others. The importance of open and honest conversations, that come from a place of empathy and understanding. [69.09] Today’s buzzwords: diversity and inclusion. So many of us minorities have to jump through so many hoops just to get a small slither of the pie.” Hope What do these words mean to us? Can you have one without the other? How the meaning of diversity and inclusion can be influenced by how we’re raised, or what we’re exposed to on a long-term basis. Why diversity and inclusion also need to include processes to build the foundations for education and understanding and promoting acceptance. Often in the corporate world, we know there’s a problem, but we very seldom have the opportunity to talk about it openly.” Matthew [80.16] Our summaries of ‘what’s in a name.’ Keep an open mind – Holly Everyone has a story – Hope Don’t be scared to ask the question – Prakash Take some time to self-reflect – Matthew Seek first to understand – Greg Check out our other podcasts HERE.

Pallet Alliance takes a holistic approach to pallet program management that’s far more than just quoting pallet prices. Through managing cost drivers like sourcing, design and implementation, they deliver comprehensive solutions tailored to fit operational requirements, whilst investments in Iot-based logistics, customized reporting, and industry-leading expertise continue to drive their ongoing improvement. And Tyson Steffens plays a key role. After holding positions at General Electric and United States Gypsum, he initially joined Pallet Alliance in 2003 as a business development manager. But now, after nearly 20 years with the company, Tyson and the team are transforming pallet program management with new technology, tailored solutions and a fresh outlook. Today Tyson will be sharing his thoughts on the importance of partnerships, championing industry improvement, and how Pallet Alliance can help you to optimize cost, quality, and efficiency through their unique collaborative approach. IN THIS EPISODE WE DISCUSS: [08.50] How Tyson’s background in engineering, and at United States Gypsum, led him to the pallet industry. [10.59] Exactly what Pallet Alliance does and how it helps its customers. “We’re coming in as a cross functional team of speciality buyers.” [13.37] The variety of options available in the pallet market, and how Pallet Alliance helps guide customers through them to find the right solution. “We’re material, design and program agnostic – our goal is to help the customer.” [17.33] The hurdles that companies often face when trying to source the right pallets for them, and Pallet Alliances’ holistic approach to problem-solving. [20.21] How teamwork and sourcing the right product can save time and money down the line. [22.13] Some real-life examples of the positive change and value that Pallet Alliance has delivered for its customers. [27.23] A look at Pallet Alliance’s ideal customer. [29.55] Why partnership is so important, both technically, and culturally. “Nobody can do everything by themselves – we really do need each other.” [33.25] Pallet Alliance’s commitment to social issues. [38.25] From organic growth to a focus on de-risking, the future for Pallet Alliance. “We’re the people to marry the pallet world with technology.” RESOURCES AND LINKS MENTIONED: Head over to Pallet Alliance’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This is the first episode of our latest mini-series in partnership with IANA: The Intermodal Association of North America. Over the next four episodes, our “What Does Intermodal Mean to You?” series is going to take a closer look at the intermodal industry and its benefits, the equipment and technology that serves it, and all of the different people involved. Today in Episode 1, The Industry, I’m talking to Jim Newsome President and CEO of the South Carolina Ports Authority in Charleston. We’ll be finding out exactly what the intermodal industry is and how it works; looking at how ecommerce has changed the landscape of intermodal in recent years; learning more about IANA and its role within the industry; and finding out about the impressive investment in infrastructure that Jim has been overseeing over at the South Carolina Ports Authority. IN THIS EPISODE WE DISCUSS: [01.25] Jim’s background, his role with the South Carolina Ports Authority and a closer look at what the intermodal industry is. “To me it’s the confluence of modes of transportation to provide an efficient product.”  [03.52] From 3PL’s to container shipping, the key intermodal supply chain players. [06.51] The benefits of intermodal transportation. [10.09] The need for better infrastructure and the challenge of planning for growth. “Our port, by the end of next year, will have invested over 2 billion dollars in infrastructure.” [12.55] Why global businesses, like BMW, set up home and invest near ports. [15.12] The possibility of re-shoring manufacturing post-COVID. [17.28] A closer look at the South Carolina Ports Authority’s recent investment projects. [19.49] Exactly what an Inland Port is, and its benefits. “It’s been a winning concept for us. We’ve quadrupled the volume of moves per day in the last decade.” [22.34] What the next 5 years might look like for the industry. “We’re seeing a renaissance in retail distribution.” [25.30] The future of technology and automation in intermodal.   RESOURCES AND LINKS MENTIONED: Head over to IANA’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

From gaining her degree in Business, with a concentration in transportation, Michelle has gone from strength to strength. Her career has seen her achieve leadership roles within large organizations from Kraft to JC Penney, move all around the USA, and now sees her helping to shape the whole future of transport and supply chain, as the Vice President of Transportation for The Home Depot. She’s also actively engaged within the industry and serves on the boards of a host of different associations, advising the industry and championing female leadership. Today Michelle tells us all about her impressive career, her love for, and commitment to, the industry and the importance of supporting women in supply chain. IN THIS EPISODE WE DISCUSS: [06.44] How lively conversations with her trucking Father brought Michelle to supply chain, despite wanting to be a teacher in her early years. “Never underestimate the power of a dinner conversation with your children! [08.28] How a part-time job at a burger restaurant in her early teens helped Michelle to find her voice, through a focus on customer service and communication with management. [10.17] The importance of mentorship and how, on reflection, the pressure of being a woman in a male-dominated industry meant Michelle didn’t always use her voice the way she now feels she could, or should, have. [13.10] How The Home Depots' ethos matches with Michelle’s; and the challenges as well as the positives of working for the company. “If you enjoy fast-paced, high-energy, challenging, thought-provoking workload, being in supply chain and transportation is a great area to be in.” [14.50] How COVID has affected supply chain, and the benefits it’s brought along with it, from improved technology to more flexible communication. [15.50] How an understanding of data is going to be key for the next generation. [17.30] The benefits of engaging with the industry and taking seats on boards, from networking to giving back. [20.11] How organisations like AWESOME are changing the game for women in business, and the importance of continuing to champion female voices. [21.37] An overview of AWESOME. [23.22] The challenges and benefits of the industry, particularly for women. “The benefits far outweigh the challenges I’ve experienced.” [26.51] Why Michelle now serves on the board of the Supply Chain Academy at Indiana University, the same institution where she gained her own degree. [28.45] Michelle’s passion for working with people and helping them to achieve their own sets of goals and dreams. “It keeps me energised every day.” [29.39] Michelle’s advice for up and coming women in supply in chain. “Just do it! If you don’t allow it to intimidate you, you will be pleasantly surprised at all the wonderful things you too will accomplish.” RESOURCES AND LINKS MENTIONED: Head over to LinkedIn to connect with Michelle and find out more. Check out our other podcasts HERE.

Parsyl is on a mission to improve the quality of goods we all rely on; from the foods we eat to the medicines we need. They provide insurance products as well as GPS tracking technology, with cell phone monitoring and data analytics through their web platform, to allow companies to take control of their supply chain. And they’re also utilizing that commercial technology to solve major global health challenges, making them a unique player in the supply chain industry. Today I’m delighted to be joined by Ben Hubbard, co-founder and CEO of Parsyl, to talk all about the company’s amazing offering, including their game-changing software and insurance products, and the future of supply chain. Not to mention their partnerships with a range of organizations, from governments to ministries of health, to innovate and strengthen global health supply chains and improve lives. IN THIS EPISODE WE DISCUSS: [07.29] Ben’s background in economic and global health development, an overview of Parsyl and why Ben founded the company. [09.29] How Parsyl is helping in the current pandemic with its international partnerships, risk management and insurance solutions. [11.31] A closer look at what Parsyl does, from technology to data. “We’re really focused on the data insights – it’s great to understand what happens on a particular shipment, but the deep insight comes from understanding what’s happening across lots of shipments.” [15.50] The changing face of insurance, including risk, cost and why it’s so important. “We have the widest, best temperature sensitive insurance coverage at Parsyl.” [20.16] The global health side of Parsyl and its incredible impact across the world. [24.46] A few real-life examples of how Parsyl have helped clients, with challenges from insurance to vaccine transportation. [28.56] Parsyl’s ideal customer, and why it’s so important to help all links in the supply chain to better understand and use the data Parsyl can provide. “Often data loggers are thrown in the trash, and it's a tragedy. We love data at Parsyl, and we want make sure it gets up to the cloud, analysed and integrated.” [32.29] The future of supply chain. “The dividend from being strategic about data collection and use is going to create a real delta between the winners and the losers.”   [34.39] How Parsyl’s software differentiates them from the competition. [35.38] From a focus on COVID-19, to rolling out insurance and delving deeper into the seafood industry, what the future holds for Parsyl. RESOURCES AND LINKS MENTIONED: Head over to Parsyl’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

We’re back with Episode 4, which I’m sad to say is the final episode, of our “Lessons Learned from Crisis” mini-series, in partnership with Tealbook. Over the course of these four episodes I’ve really enjoyed talking to some of the leaders from Tealbook; getting to understand their platform, how they work and their amazing ethos. And, of course, I’ve loved being able to dive into some important discussions around the challenges in our industry right now and the lessons we can take from them, to help us to create robust strategies for the future. I hope you’ve enjoyed the series just as much as I have and don’t forget, you can still catch up on any episodes you might’ve missed HERE. In last week’s episode ‘Diversity Matters,’ we were joined by Tealbook’s COO Ian Woodbury to talk about the importance of diversity, what the COVID crisis has taught Tealbook about resilience and innovation and how, as a company, they continue to evolve to support a rapidly changing industry. Today in Episode 4, Collaborate To Success, I‘m joined by Tealbook’s VP of Customer Success Kate Hands to talk about the importance of easy communication and collaboration to the future of supply chain, Tealbook’s many and varied benefits and their top 3 tips for surviving a crisis. IN THIS EPISODE WE DISCUSS: [01.07] Kate’s background, why she was drawn to Tealbook and her role within the company. “After hearing more about the Tealbook offering, it was too compelling not to be able to help other clients with their procurement and supply chain transformation journeys.”  [02.58] Why empathy is key to surviving a crisis. “The very nature of a crisis is that it’s unexpected, so it’s so important for companies to be agile and be able to adapt quickly.” [04.18] How the Tealbook platform has helped its customers pro-actively engage with suppliers, from giving loan relief to small businesses to supporting minority business in light of Black Lives Matter. [05.37] A typical relationship between Tealbook and their customers. [08.18] How Tealbook encourages collaboration, from innovating with clients to sharing the creative ways different companies have used their platform. [09.37] A closer look at Tealbook functionality and client-supplier collaboration. “Having this data, immediately, at your fingertips: you just can’t put a price on that.”   [12.28] Why communication and collaboration are so vital in the current climate. [14.43] Kate’s role in customer success, what that means, and the benefits that come from a customer-centric approach. [17.09] From cost savings and operational streamlining to supply chain continuity, the many benefits of the Tealbook platform. [23.30] How data has been neglected and how the COVID crisis has helped to shine a light on just how important good data is. “The pandemic has kick-started a lot of data-review initiatives, but data has been neglected for far too long.” [24.03] Tealbook’s top 3 tips for helping clients in crisis. RESOURCES AND LINKS MENTIONED: Head over to Tealbook’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Hope White is the Founder and CEO of HD White Logistics, Founder of Hope White Consulting and of Logistically Speaking Online. Having previously worked for The Home Depot in various capacities, including inbound/outbound operations, EDI and vendor compliance, inventory control, and transportation, Hope had gained all of the knowledge and experience she needed to build a successful business of her own. Now, in her various roles as CEO, logistics consultant and trainer, Hope helps companies to improve operations, develop their skill-sets and strategize, and deliver, cost-effective solutions for their supply chains. Today, we’ll be taking a closer look at Hope’s businesses – how they came about and what problems they’re solving for their respective clients – her strategy for spinning so many plates at once, and why women are the future of the trucking industry.   IN THIS EPISODE WE DISCUSS: [09.00] How Hope’s experiences working for The Home Depot, and assisting her husband with his own business, helped her to identify a niche and go on to found HD White Logistics. [11.20] Exactly what HD White Logistics do – and an exciting announcement! [12.48] Hope’s second business, Hope White Consulting, which specializes in training for start-ups; and her ‘baby,’ Logistically Speaking Online – a comprehensive e-learning course. “We give our students an opportunity to learn, from A-Z, everything there is to know about how to establish your company the right way.” [14.33] UPS, one of HD White Logistics key clients; from the challenges of working with a big-name client, to the advantage of being a small company with the ability to pivot quickly and collaborate. [18.04] How Hope came to realise the importance of diversity certification and why business now comes to her, as one of the first certified minority woman-owned cross docking facilities in the Georgia Port Authority area. [22.16] Hope’s industry advocates, including sponsorship from Coca Cola. [24.32] How Hope’s roles and responsibilities vary across HD White Logistics and Hope White Consulting, and how that consulting itself varies, from established businesses to start-ups. [26.53] Hope’s ideal customers for HD White Logistics, including coming full circle and partnering with The Home Depot, several years after she left her role with them. “I have an affinity for retail, and groceries.” [29.20] How Hope balances her extremely busy life, schedules and sets goals for the future, both on a professional and personal level. “I balance with the Law of Attraction.” [32.38] Why women are the answer to trucking’s problems. “A woman coming in can provide the trucking industry a refreshed view of the future.” [35.02] Hope’s mentor, a true female success story. [36.12] The future for HD White Logistics, Hope White Consulting and Logistically Speaking Online.   RESOURCES AND LINKS MENTIONED: Head over to HD White Logistics, Hope White Consulting or Logistically Speaking Online now to find out more and discover how they could help you too. Check out our other podcasts HERE.

We’re back with Episode 3 of our “Lessons Learned from Crisis” mini-series, in partnership with Tealbook. In last week’s episode ‘Stay Ready,’ we talked to Tealbook’s VP of Strategy Matt Palackdharry to talk about the importance of good data, the value to be found in transparency and collaboration and why, despite only being founded in 2014, IDC recently ranked Tealbook as the #4 procurement platform tool currently in use today. Today in Episode 3, Diversity Matters, I‘m joined by Tealbook’s COO Ian Woodbury to talk about the importance of diversity, what the COVID crisis has taught Tealbook about resilience and innovation and how, as a company, they continue to evolve to support our rapidly changing industry. IN THIS EPISODE WE DISCUSS: [00.58] Ian’s background, his role at Tealbook and why diversity is close to his heart. “I saw this incredible opportunity to improve the way businesses are approaching diversity.”  [03.25] Why diversity in supply chain is so important. [07.47] Tealbook’s quick and easy Supplier Diversity Self-Certification process. “I’ve timed it – from start to finish, it will take you 30 minutes.” [11.16] Tealbook’s Tier 2 Diversity Program and its benefits to both big businesses and small suppliers. [16.35] Why it’s so important for suppliers to participate in these kinds of programs, and really embrace a new world of diversity. “A key part of this transformation is for suppliers to see the change, embrace it and get the benefit of it.” [21.20] Why technology needs to continue to evolve, and businesses need to continue to innovate so, as an industry, we can meet rapidly evolving requirements and achieve our goals. [24.48] How Tealbook invests in, and leverages, technology to stay ahead of the game and support that innovation. [26.55] How Tealbook builds trust, reduces cost and lowers risk for companies who want to work with diverse suppliers but are nervous about taking the leap. [28.51] The biggest lesson Tealbook learned from the COVID-19 crisis, and how it helped them find their niche. “We will keep innovating to provide the tools to respond to the next unknown unknown – and we all know there’s always a next one.”   RESOURCES AND LINKS MENTIONED: Head over to Tealbook’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

After spending 16 years in management at Bimbo, part of the Sara Lee Bakery group, focusing on supply chain and purchasing, as well as sales and operations planning, Miquel combined his knowledge, experience and passion to found Solutions & Decisions in 2009. Their mission is to make operations more efficient, reducing costs and creating a clear global company vision. Through his three pillars of ‘Change’, ‘Grow’ and ‘Share,’ Miquel aims to simplify the complexity of supply chain, so that clients can see real operational and economic results. Today, we’re talking about what led Miquel to found Solutions and Decisions, his wealth of experience, how he applies what he’s learned to companies both big and small, and why he’s championing people and talent as the future of supply chain. IN THIS EPISODE WE DISCUSS: [08.22] Miquel’s career history, how he came to found Solutions and Decisions and the amazing story behind the name. [12.01] Exactly what Solutions and Decisions do for their customers. “We’re like supply chain doctors!” [14.30] Miquel explains his three pillars: change, grow and share. “Supply chain is about the capacity and flexibility to adapt to what’s going on, on the outside.” [20.20] How Solutions and Decisions approach supply chain, breaking down its complexity to deliver results. [22.52] What Miquel has learned from working with both SME’s and large organizations, and why companies are more similar than they think. [27.33] Why communication can be difficult in business, but why it’s critical to get it right. [29.31] A real-life example of how Solutions and Decisions helped a key customer. “There was not an alignment between the different departments, because they had conflicting goals – there were no common goals aligned to the business strategy.” [34.52] An ideal customer’s approach: Solutions and Decisions can work with a business of any size, in any industry, as long as they’re committed to the ‘decisions’ piece, as well as the diagnostic ‘solutions’ one. [36.53] Why Miquel became a coach. [40.32] From constant learning to talent development, the future for Miquel and Solutions and Decisions. RESOURCES AND LINKS MENTIONED: Head over to Solutions and Decisions website now to find out more and discover how they could help you too. You can also connect with Miquel over on LinkedIn. Check out our other podcasts HERE.

We’re back with Episode 2 of our “Lessons Learned from Crises” mini-series, in partnership with Tealbook. In last week’s episode ‘Bad Data,’ we talked to Tealbook CEO Stephany Lapierre about the impact of poor supplier data, some of the biggest lessons learned from the COVID-19 crisis and exactly how Tealbook can help to revolutionize your data systems. Today in Episode 2, Stay Ready, I‘m joined by Tealbook’s VP of Strategy Matt Palackdharry to talk about the importance of good data, the value to be found in transparency and collaboration and why, despite only being founded in 2014, IDC recently ranked Tealbook as the #4 procurement platform tool currently in use today. IN THIS EPISODE WE DISCUSS: [01.05] Matt’s background, and how his experiences led him to Tealbook. “The number 1 reason that these technology platforms were failing was never the software or the integrations themselves – it’s actually the data going in that compromises everything downstream.”      [04.03] Exactly what good data is, and why it’s so important. [07.03] The challenges of data, and the potential for success when you get the data right. “The amount of data that’s being created in the space is increasing tenfold year after year, and we’re still trying to make sense of that data with the same amount of staff.” [09.02] Tealbook’s Autonomous Data Enrichment – what does it mean, and how does it help. [12.38] How Tealbook deliver accuracy and transparency in their supply chain data to ensure they are a trusted industry partner. [15.30] How transparency builds trust and community and facilitates successful industry collaboration. “We do not promise perfect data: what we promise is that we’ll give you all of the data at your fingertips so you can make informed decisions and that our data, through our mechanisms, will get better over time.”   [18.30] Why IDC recently ranked Tealbook as the #4 procurement platform tool currently in use today. [22.33] How COVID-19 highlighted some key industry flaws and the high-profile customers Tealbook were able to help steer through the crisis. [29.28] The key lessons Tealbook learned from the COVID-19 crisis. Head over to Tealbook’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

This week’s episode of our Women in Supply Chain series features Jenti Vandertuig. Born in India, Jenti got her degree at Madras University in Chennai, one of the oldest and most well-respected universities in India, before moving to the USA and pursuing a career in government. After more than 25 years spent transforming public sector procurement through designing and delivering pioneering new solutions, it was time for a change. Now she’s a trailblazer showing the sports and entertainment industry how important supply chain is to their organizations. Today Jenti will be sharing her fascinating life story with us, from scared but ambitious girl growing up in India, to the woman who decided to take control of her own destiny. She’ll be talking about her successful career in government and what made her switch industries; overcoming challenges, and all about how she found her voice along the way. IN THIS EPISODE WE DISCUSS: [07.54] Jenti’s background growing up in India, and the early experiences that began to shape her as a woman. “I sum up my life as a struggle for victory of owning my own life, even if it meant starting from nothing.” [10.41] How an arranged marriage bought Jenti to California at the age of 21, the home of her ‘riches to rags’ story. [12.57] How a volunteering opportunity, a lucky break and a good mentor launched Jenti’s career in the City of Sunnyvale. [15.57] How a strong mentor gave Jenti the courage to learn, and to succeed. “That encouragement truly gave me the passion to excel, to take some chances and go further than what I’d anticipated for myself.” [19.13] After dipping her toes in the private sector, and the dot com bust, Jenti moved on to bigger and better opportunities as a contractor at the County of Santa Clara. “When opportunities came my way, I ran with it!” [21.15] Some of the challenges Jenti faced along the way, and the persistence she found to overcome them. [26.19] How Jenti found her voice. [30.28] The importance of communication, how Jenti found herself moving from government to the San Francisco 49ers and the new excitement and passion it has brought her. “It’s like a brand-new life for me.” [35.34] The lessons that Jenti has learned along the way. [38.04] Jenti shares her advice for girls and women looking to follow in her footsteps. Keep up to date with the amazing Jenti by connecting with her on LinkedIn. Check out our other podcasts HERE.

Our new mini-series, in partnership with Tealbook, is called “Lessons Learned from Crisis” – it’s a timely look at how individual businesses, and our industry as a whole, need to learn, adapt and use our findings to inform our shared future. Over the next four episodes, we’ll be taking a closer look at the importance of data, managing risk, technological advancements, what COVID-19 has taught us about weathering the storm – and how Tealbook can support your business, through good times and bad. Today in Episode 1, Bad Data, I‘m joined by Tealbook CEO Stephany Lapierre to talk about the potentially devastating impact of poor supplier data, some of the biggest lessons learned from the COVID-19 crisis and exactly how Tealbook can help to revolutionize your data systems. IN THIS EPISODE WE DISCUSS: [01.30] Stephanie’s thoughts on many companies’ cynical approach to data management, and how it highlights the need for a simple, effective and comprehensive solution to harnessing, unifying and synchronising data. “It’s not as hard as you think to have good data!”      [03.24] How Stephanie’s experiences, and the problems she observed, inspired her to found Tealbook. [09.45] The importance of data-first digital transformation and how Tealbook enhances visibility, identifies opportunities for supplier consolidation and encourages collaboration to simplify data and create ‘a single source of truth.’ [16.08] Bad data, and why it’s so harmful to business. “93% of supply chain and procurement executives claim to have negative impact on their business on a regular basis because of misinformation and poor data quality.” [18.49] How Tealbook allows companies to take charge of their data, keeping it up-to-date, accessible and accurate, eliminating bad data. [24.08] Tealbook’s amazing community spirit: how they helped over 170 business in the first 3 weeks of the COVID-19 crisis to access key data that enabled them to pivot quickly and effectively, and Tealbook’s mission to help minority businesses in response to the Black Lives Matter movement. “We offered the market the ability to provide a supplier list for any organisation, in the private and public sector, that had a disrupted supply chain.” [29.10] From operating a strong data strategy to employing supplier data platforms, what Tealbook has learned from the COVID-19 crisis and what the industry can learn for the future. “Don’t hope technology will solve your data problem!” Head over to Tealbook’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

Tax – for many of us, it can be a word that strikes fear into the heart of our businesses! Global tax is a complex area of expertise, that often isn’t linked as closely as it should be to operations and decision-making. Enter Global Tax Focus. Their goal is to help you see the global landscape of an enterprise by focusing on the intersection of operations and tax. They partner with an international team of deep technical business and tax specialists, bringing the latest in global thought leadership, to help you to identify where business and tax efficiencies can be achieved, by focusing on cross-border transactions, business structure, and reducing both tax and operating costs. Today I’m joined by Jim Dawson of Global Tax Focus to talk more about the implications of tax on many different areas of business, why being pro-active with tax is so beneficial, and why tax and supply chain professionals need to collaborate to ensure their voices are heard. IN THIS EPISODE WE DISCUSS: [9.22] Jim’s background in international tax, and the tax implications on supply chain. [11.20] How Jim helps owner-managed or family-owned middle market companies to understand and manage their tax implications, now and in the future. “If you start making decisions to move assets, people and risk around the world, those aren’t decisions to be entered into lightly.” [16.02] How recent tax changes disrupted the market, and the impact of that on nearshore and offshore investment, income and processes. [24.15] Jim’s top 5 pieces of advice for the supply chain community on exactly how taxes should feature within their strategies. “For most companies, taxes represent 20% of the cost reported on an income statement – so it’s very important that, in order to reduce that amount, supply chain professionals work collaboratively with the accounting/tax department.”     [29.18] The benefits of free trade zones. [31.58] A real-life example of how Jim is helping a client navigate current challenges and market changes. [35.55] Jim’s thoughts on the idea that tax advantage is a business solution rather than a supply chain solution. “Tax should never way the dog’s tail – it should be what’s best for the company from an operation perspective, and then overlay tax on top of it.” [38.17] An overview of transfer pricing. [43.09] The future for Global Tax Focus Head over to Global Tax Focus’ website now to find out more and discover how they could help you too, or connect with Jim Dawson on LinkedIn. Check out our other podcasts HERE.

I’m so sad to say that this is the final episode in our ‘You Won’t Believe What We’ve Seen’ mini-series, in partnership with SQA services. But over the course of these four episodes we’ve had a blast! We’ve chatted to some inspirational people, learned a lot and heard some amazing stories – we really can't believe what they’ve seen! I hope you’ve enjoyed the series just as much as I have and don’t forget, you can still catch up on any episodes you might’ve missed HERE. In last week’s episode ‘High Stakes’, we were joined by father and son team Jim and Mike McKay to tackle the ever-changing landscape of technology. We talked about the latest technological advances in the industry and really did a deep dive into the importance of quality, right from the outset, and how it’s achieved through honesty, communication, collaboration and partnership. And today, last but definitely not least, we’re headed to the multi-billion-dollar world of beauty. Mike McKay is joining us one last time alongside the incredible Ashley Goldberg, Executive Director of Quality and Operational Excellence at Merz North America. We’re taking a closer look at the changing face of the beauty industry, the rise of social media and the impact of influencers, and why quality is more important than ever. IN THIS EPISODE WE DISCUSS: [01.03] Introducing Mike McKay. [02.19] Introducing Ashley Goldberg. [03.46] SQA’s key beauty industry partnerships, from Estee Lauder to Colgate-Palmolive. [04.18] An introduction to Merz. [05.32] How SQA’s early partnership with Colgate-Palmolive helped the business take off. “I went from zero sales to several hundred thousand, by employing two or three hundred people in three different cities and shipping over 38,000 tubes of toothpaste!” (MMK) [11.40] The importance of relationship-building in every stage – from raw materials to manufacturing to supply chain – to ensure quality, particularly in the start-up space. [15.26] The relationship between Merz and SQA, and the importance of teamwork. “They’re going to come in as an honest partner… to support it, augment it, and ultimately make sure you have the ability to build a robust supply chain.” (AG) [19.36] Why it’s essential to ensure quality at source. “Ensuring that your entire supply chain and all of your partners have the same values and integrity you have for your product is so important, because ultimately your customer is what matters.” (AG) [23.14] Why cost-cutting strategies aren’t always the best approach, particularly for quality. “Is the risk really worth it? What’s the cost of customer dissatisfaction?” (MMK) [26.25] How consumer behavior is driving supply chain optimization. [29.30] How social media, communication speed and influencer impact can have a very positive, or negative, effect on your brand – making quality even more important. [31.29] SQA’s ‘Quality Is’ campaign and how it helps customers to ensure quality is an accessible and better understood topic. [35.08] Why designing quality into the supply chain from the beginning is going to be vital to the future of the beauty industry. You can connect with Mike on LinkedIn, or head over to SQA’s website now to find out more, meet the team and discover how they could help you too. You can also connect with Ashley on LinkedIn or find out all about the different facets to Merz on their website. Check out our other podcasts HERE.

Development of the Omnae Platform began fairly recently, in 2016, with a small team and a big vision. Harnessing over 30 years of deep industry experience, Omnae’s mission was to build a network and service that was bigger than just manufacturing; to create a technology that was both industry and country agnostic, with the goal of connecting every facet of global production. Omnae’s founders saw the potential – and necessity – for a global supply web, and knew they had the know-how to build it. And it’s safe to say Omnae has gone from strength to strength, proving that their mission, and unique approach, is spot on. Today I’m joined by CEO Dan Lionello to talk more about the global supply web, the need for improved transparency, resilience and communication in supply chain and how Omnae’s platform has the potential to transform supply chain for everyone.

We’re back with Episode 3 of our ‘You Won’t Believe What We’ve Seen’ mini-series, in partnership with SQA services, and I’m sure you’re enjoying it just as much as I am. In last week’s episode ‘Saving Lives’, we were joined by SQA founder and President Mike McKay, as well as the President & CEO of Civica Rx Martin VanTrieste, to talk about supply chain and the importance of quality in the life sciences industry. We explored the dark world of counterfeit drugs and shadow factories, the impact of COVID-19, drug shortages and ultimately the importance of supply chain in saving lives. Don't forget to check it out if you missed it! Today, we’re taking on the complex world of technology and Mike McKay is joined by his Father, Chairman of SQA, Jim McKay. They’re going to be exploring some of the latest technological advances in the industry and explaining how quality is so closely linked to honesty, communication, collaboration and partnership. And how, if you don’t have a focus on quality from the beginning, the impact on today’s technology-driven and dependent society is potentially devastating. IN THIS EPISODE WE DISCUSS: [01.03] Introducing Mike McKay. [02.08] Introducing Jim McKay. “The more things change, the more they remain the same – and that applies to what we’re doing at SQA.” (JMK) [03.46] SQA’s key partnerships in the technology industry, from Apple to Google. [04.41] Finding the right experts and building customized teams to meet customer challenges. [05.56] How SQA bring their expertise to help their customers save time and money on vital audits and inspections. “Our product is our people.” (MMK) [10.20] The origins of Intertek, which lead Jim to partner with Mike and found SQA. [13.50] Mike’s background, his perspective on working with his Dad and pivoting the Intertek approach to find a new path for SQA. [16.49] The challenge of the ‘hard sell’ and encouraging customer investment in up-front strategies for quality. [20.27] Why SQA are constantly striving for quality, and how they work in partnership with their customers to continue to deliver it. “It’s a relentless task!” (JMK) [24.54] How a focus on quality from the outset, alongside choosing the right partners, can reduce future defects and recalls. “We got out to one service supplier where the address didn’t even exist!” [27.46] The rise of cyber audits and the importance of quality in security and data. [30.56] The importance of partnerships in an ever changing technological world. RESOURCES AND LINKS MENTIONED: You can connect with Mike and Jim on LinkedIn, or head over to SQA’s website now to find out more, meet the team and discover how they could help you too. Check out our other podcasts HERE.

  Founder and CEO of Tive, Krenar Komoni, has what can only be described as an impressive career, with more than 10 years spent in the wireless industry gaining expertise in chip design and business development. He worked with BitWave Semiconductor, where he developed the world’s first 2G+3G+LTE radio in a single chip, Eta Devices – an MIT-based start-up developing the world’s most efficient cellular base stations – and consulted for Fortune 500 companies launching new wireless products. But it was a simple conversation with his father in law, who was complaining of the challenges of supply chain, that sparked Krenar’s entrepreneurial spirit, helped him identify a vital niche, and go on to establish Tive. Designed to help companies take the surprises out of their supply chains through true end-to-end visibility, their innovative solutions are taking the market by storm. Today, we’re talking about the importance of understanding how the modern supply chain works and providing rounded solutions, accuracy and data, sustainability and how Tive are changing the face of supply chain visibility. IN THIS EPISODE WE DISCUSS: [06.37] How Tive was founded, and the story behind the name. [09.30] What Tive and its product trackers do for manufacturers and logistics suppliers. [11.15] An overview of the Tive product offering, including multi-use and single-use trackers. “We are the first in the industry to release the first single-use tracker that doesn’t contain lithium batteries.” [12.53] The benefit of using trackers at pallet level. [15.26] How Tive helps to bring visibility to supply chain. “Visibility has become a must-have, and one way to achieve it is by getting data from the assets that are moving the goods.” [19.38] The interplay between hardware, software and service in supporting visibility. [22.11] Tive’s top 3 trackers, what they do and why they’re so special. [26.25] The future of 5G. [27.50] From security to perishable goods, some real-life examples of how Tive has supported customers and saved them time and money. “They were able to use the data, reports and analytics that we provided to reduce the number of shipment rejections by 90%.” [31.15] Tive’s ideal customer. [32.27] Krenar’s best advice for other supply chain start-ups and entrepreneurs. “Every start-up has ups and downs, but the key is to really believe in your goal.” [35.08] What the future holds for Tive. Head over to Tive’s website now to find out more and discover how they could help you too. Check out our other podcasts HERE.

I hope you’re enjoying our fascinating ‘You Won’t Believe What We’ve Seen’ mini-series, in partnership with SQA services. In last week’s episode ‘Mission Control’ (insert link), we talked to SQA founder and President Mike McKay, and industry professional and advisor to SQA Jeff Luckey, and delved into the incredible world of aircraft and aerospace. And we have an equally amazing podcast for you today, with episode 2 ‘Saving Lives,’ as we dive into the life sciences. Mike McKay joins us once again, alongside President & CEO of Civica Rx Martin Van Trieste, one of Modern Healthcare’s ‘100 Most Influential People in Healthcare’ and the #2 leader on The Medicine Maker’s ‘Power List of Industry Influencers.’ They’re going to be exploring the dark world of counterfeit drugs and shadow factories, sharing their passions and experiences after many years at the top of their industry, and reinforcing that all-important topic of Quality. You don’t want to miss it! IN THIS EPISODE WE DISCUSS: [00.58] Introducing Mike McKay. [02.18] Introducing Martin Van Trieste. [04.28] SQA’s key partnerships in the life sciences industry, from Pfizer to Johnson and Johnson. [05.01] Martin’s long-standing relationship with SQA, and why he came to rely on their services. “Over 20 years, I’ve become enamored with their business model. But more importantly, I grew to respect Mike and his team so much – I trust them – and that’s something that takes a long time to build.” (MVT) [07.15] The importance of working as an extension of a customer’s team, being flexible, efficient and meeting customized needs. [10.21] How saving time and money through using a team of specialists like SQA, means customers are freed up to work on the important things – saving lives. [12.02] Why working with SQA is not simple out-sourcing: it’s all about information sharing, communication, honesty and collaboration. “It’s a very interactive process.” (MVT) [14.27] Shadow factories, their impact on the industry, and on saving lives. [16.52] Show factories, and Mike’s eye-opening industry experiences. “Our auditor walked over to a drum, lifted up the top and saw the laminate still inside – no product had been made there!” (MMK) [19.12] Supply and demand during COVID-19. [23.15] SQA’s passion and pride to be doing their part in developing vaccines and saving lives. [26.06] Why there are drug shortages, ‘Just in Time’ vs ‘Just in Case’ and how/why Martin’s company Civica Rx are moving towards shorter, more robust supply chains. “Not all industries are the same: you can’t apply every solution to the same problem in a different industry.” (MVT) [31.45] Why quality is so important, both on a business and a personal level. [33.41] How SQA’s ‘Quality Is’ campaign helps to keep quality at the top of everybody’s agenda, both internally and with customers too. [35.53] Why without quality, you don’t have safety – and you can’t save lives. You can connect with Mike on LinkedIn, or head over to SQA’s website now to find out more, meet the team and discover how they could help you too. You can also connect with Martin on LinkedIn or find out more about Civica Rx's pioneering work on their website. Check out our other podcasts HERE.

Back in 2001, Optessa Founder Srinivas (Vasu) Netrakanti identified an important but poorly served niche: to provide high quality planning and scheduling solutions that truly addressed industry needs. And as a management graduate and highly successful serial entrepreneur, he had the knowledge, experience and courage to deliver it. Vasu partnered with Founder and CEO Ashok Erramilli, who brought his own incredible skills – including an Electrical Engineering Ph.D. from Yale, years of experience as a consultant to engineering and networking corporations, and from his role as Research Manager at Bellcore (now Telcordia) – to the mix. The ambitious and highly skilled duo built Optessa with the vision of helping complex manufacturers optimize their production plans and schedules, utilizing intelligent solutions. Their Advanced Planning and Scheduling (APS) software creates complete, optimal, even quality solutions, and their software can model any manufacturing requirement, with speedy deployment. In today’s episode Ashok discusses current industry challenges in light of COVID-19, the importance of evaluating supply chains by criteria other than simply cost, achieving balance and stability in supply chain and the power of data-driven analytics. IN THIS EPISODE WE DISCUSS: [06.30] The story behind Optessa, and how they continue to deliver and evolve. [10.50] How Optessa uses data optimization to allow customers to match supply with demand and stay efficient. “We help manufacturers answer these three basic questions: what do I make, where do I make it and when do I make it?” [13.15] How COVID-19 has hung a question mark over the industry, the challenge of trying to be prepared for everything, and how the crisis has highlighted a need for more robust supply chains. [16.20] From risk to stability, flexibility to responsiveness, the need to evaluate supply chains by criteria other than simply cost. [19.05] How the current crisis highlighted supply chain vulnerabilities companies didn’t even know they had, and the importance of readily available good data, to allow companies to use predictive analytics to be proactive rather than reactive. “You can have the most efficient supply chain, but when you have a disruption like this one, that could be the end of your business.” [21.01] The art of trade-offs – how you can use optimization to reconcile contradictory elements and achieve the best balance for your business. “Given your comfort level, your priorities – it will tell you the best trade-off.” [23.57] The story behind the name Optessa. [25.11] What effect the USMCA might have on manufacturing. [28.02] Customer case study: how Optessa reduced the number of change points from 1200 to 300 for one client, saving them enough money to pay for a whole new software suite, by interpreting, anticipating and so minimizing change. “In the real world, as soon as you make a plan – things change!” [33.20] Optessa’s ideal client, and the questions they need to ask themselves before getting in touch. [36.45] Why if a company has two out of three V’s – volume, variety and value – Optessa can help. [37.54] What the future holds for Optessa. Head over to Optessa’s website now to find out more, meet the team and discover how they could help you too. Check out our other podcasts HERE.

I’m incredibly excited to bring you a brand new 4-part series, in partnership with SQA Services. SQA Services has over 25 years’ experience and is now widely recognized as a flexible global resource and a proven solution provider for today’s complex supply environments. I’ve gotten to know them over the past few months and their industry knowledge, passion – and amazing stories – demanded their own platform. Inspired by their experiences and anecdotes, I’m proud to introduce the aptly named ‘You Won’t Believe What We’ve Seen’ mini-series. Over the next 4 episodes, we’ll be bringing you stories that showcase the importance of quality in supply chain and the fascinating places it’s taken SQA. So, grab a coffee and find a quiet spot to enjoy Episode 1, ‘Mission Control.’ Featuring SQA founder and President Mike McKay, and industry professional and advisor to SQA Jeff Luckey, this episode takes us into the incredible world of aircraft and aerospace. IN THIS EPISODE WE DISCUSS: [01.26] Introducing Mike McKay. [02.46] Introducing Jeff Luckey. “I know a thing or two, because I’ve seen a thing or two!” (JL) [04.28] SQA’s key industry partnerships, from Boeing to NASA. [08.29] Jeff’s relationship with SQA, their introduction to Boeing and the importance of quality. “Unless quality is actually built in at the beginning… you’re likely to have quality issues at the end of the chain.” (JL) [12.14] The responsibility, pride and pressure that goes hand in hand with being a part of supply chain for space missions. [15.34] The sheer scale of Aeronautic production, which really puts the importance of quality into perspective. [18.53] How Mike’s son, who is a pilot, brings a personal angle to quality and safety. [21.04] How getting to know customers, as well as inspiring and trusting your staff, combines to build a great team. “I’m like the owner of a sports team: you hire your head coach and then let them go to work!” (MMK) [23.44] Jeff’s Boeing projection figures and the future of aircraft. [28.57] How SQA will adapt and support the automation of the future. “The only constant is change.” (MMK) [31.28] SQA’s ‘Quality Is’ campaign. [35.52] Our expectation for excellence, and how that demands quality. RESOURCES AND LINKS MENTIONED: You can connect with Mike on LinkedIn, or head over to SQA’s website to find out more, meet the team and discover how they could help you too. Check out our other podcasts HERE

This week's episode of Women in Supply Chain Series features Martha Lumatete.  Inspired by both her grandmother, who began her own construction supply business, and her father, an accomplished lawyer in Kenya, Martha Lumatete always had her sights set on success. In today’s episode, she discusses her incredible journey so far, from those initial aspirations to the woman she is today. After graduating law school, she took a role at Pepsi working in data and analysis and became fascinated with the supply chain process – how a product works its way through manufacture and distribution, and the consumer behavior behind it. Driven by her natural curiosity, bravery and thirst for knowledge, Martha worked in a number of different industries and areas, gathering new skills and experiences along the way. Currently working for Southwest Airlines in software acquisition, Martha brings her own unique blend of integrity, passion and positivity to the table, reminding us that good business is not just about making good deals, it’s all about nurturing great relationships. In this episode we discuss: [06.20] Martha’s background and her journey to success [14.28] Her current role and responsibilities for Southwest Airlines “They lead with love, but they have a warrior spirit” [18.58] The importance of building strong partnerships “If there’s no partnership, you’re going to have a company that is struggling” [22.25] Martha’s inspiration and the quote she lives by. “Be generous and expert; trustworthy and clear; open-minded and adaptable; persistent and present.” [25.25] Personal courage and risk-taking, and how that links to the importance of agility in business: continuing to learn, grow, support others and grasp opportunity “The one thing that’s constant is change” Resources and links mentioned: Head over to LinkedIn to connect with Martha and continue to follow her inspirational journey. Check out our other podcasts HERE

Like his Father and Grandfather before him, Founder and President of Logistics Titans Wes Streubing has supply chain in his blood. And he’s on a mission to bring that passion, history and industry knowledge together to bring a new and innovative approach to supply chain. As the largest specialized and asset-based carrier in the US, Logistics Titans aim is to empower their clients with new possibilities through their commitment to seeking out the latest technologies, providing data-driven insights and bringing a customized, holistic approach to every client. In this episode, Wes discusses the challenges we’re currently facing in supply chain and how the industry needs to continue to be creative and agile in its approach. And innovative industry leaders who continue to learn and grow are a vital part of this, especially in unprecedented times as we continue to face the impact of Covid 19. But, as Wes looks to the future, he’s sure that Covid 19 is 'a short-term discomfort, not a long-term problem' and that the future for supply chain is bright. In this episode we discuss: [00.38] The history behind the Logistics Titans brand [02.08] Industry complexity and challenges, from accurate forecasting to predictive analysis [03.27] The importance of data “We’ve gone from just being people who provide transportation services and warehousing services to being someone who provides meaningful data back to business” [06.33] Working with partners and Wes’s core philosophy in life and business “I’ll be in your life as long as I can make it better” [07.42] Growth and self-awareness in leadership [10.01] Content consumption, and how Covid 19 has brought supply chain content all the way to the board room [12.45] How their holistic approach makes Logistics Titans different “Our mission is to facilitate our client’s agenda” [15.56] The impact of Covid 19 and the importance of creative strategy and problem solving within supply chain [21.32] A real life example of how Logistics Titans revolutionized their customers’ existing process [24.38] The process of working with Logistics Titans [27.23] How the future of logistics will marry people and technology [30.32] The future for Logistics Titans Resources and links mentioned: To find out more about Logistics Titans, or to book a free call to see how they could help you, visit their website. Check out our other podcasts HERE

Ram is the founder of SKUteam, a company that provides globalized supply chain with localized supervision. They help companies working in the apparel, furnishing and fashion accessories industries take control of their supply chain and cut out unnecessary middlemen. Ram explains that when it comes to production, 70% of processes happen in a factory. But brands have no idea what happens in the factories: they can’t tell if workers are paid fair wages, if working conditions are at the right standard or whether the product is manufactured according to the specific requirements. SKUteam help brands track every section of the supply chain works by offering a whole range of services including accounting and finance, inspections, audits and inventory planning. With trends such as globalization and events such as Covid-19, brands want to move away from China and manufacture products elsewhere - but they aren’t sure where to go next. SKUteam helps brands find the appropriate factories and sample inventory. They then manage the audits, inspections and factory management. As Ram says, the future of supply chain is about removing human involvement. With SKUteam’s product, brands can be at the forefront of their industry simply by reducing costs and sourcing effectively. In this episode we discuss: [6.48] What influenced Ram to create SKUteam [11.51] What SKUteam does [17.48] How SKUteam helps customers throughout Covid [31.29] What their ideal client looks like [37.57] The future for SKUteam Resources and links mentioned: SKUteam Promo: refer Lets Talk supply Chain when you reach out to SKUTEAM!! First two Purchase orders, free!

Ranna is a supply chain professional who works for Resilinc, a supply chain risk management company that offers data analytics and insights on supplier performance. With their patented technology, Resilinc can produce simulations of potential catastrophes and help customers and suppliers mitigate risk.  What is supply chain mapping? Ranna explains that supply chain mapping is about knowing who your tier 1, tier 2 and tier 3 suppliers are. Mapping is about knowing the full flow of your supply chain and therefore being able to successfully identify any points of failure. Large scale events such as Covid and have proved the importance of knowing how your entire supply chain works and being proactive rather than reactive. Ranna has worked in supply chain for 20 years, and says the industry has come very far. Thanks to advances in technology, companies can use data to prepare and handle risk efficiently. With more natural disasters happening every year, this is more relevant than ever. She also explains that the future of supply chain will involve more transparency and an even greater ability to connect directly customers with suppliers. Ranna loves her job as supply chain manager and she highly recommends it to anyone who wants a career that involves building strategic relationships, understanding how cultures work and international travel. In this episode we discuss: [0.30] Who is Resilinc? [2.55] What is supply chain mapping? [11.28] What Ranna loves about supply chain [16.55] How supply chain has changed in the past 20 years [27.14] Advice to young women interested in supply chain Resources and links mentioned: Resilinc

Melody is a supply chain professional who works for Alloy, a platform that offers in-depth data analytics for consumer good companies. For our Women in Supply chain spotlight for July, sponsored by Alloy,  Melody tells us what her journey in supply chain has been like, what keeps her motivated and her plans for the future.  Supply chain is constantly changing and advancing - yet many companies are sticking to manual processes. Although they recognise and understand the need for analytics, companies still use spreadsheets and adopting technology at a very slow pace. As Melody says, it’s almost like companies don’t believe the right tools are out there and that manual is more efficient. As someone who works in commercial software, Melody knows there is still a lot of work to do.  What does success mean to Melody? To her, it means being in control of her destiny and being in a position to help others. She is driven by being surrounded by intellectuals who are eager to solve problems by tinkering and continuously testing. To others who are looking to get into a career in supply chain, Melody says: figure out what gets you motivated in the long haul and make sure to try as many different parts of supply chain as possible: after all, you won’t know what you like unless you try it! In this episode we discuss: [8.14] How Melody fell into supply chain [14.48] What success means to her [15.43] The conversations she’s having in supply chain tech [25.20] Advice to people looking at supply chain as a career [34.04] A moment when Melody had to take a leap of faith Resources and links mentioned: Alloy Dynamic Supply Chain Book Stay Connected with the Podcast: Find us at Let’s Talk Supply Chain Women in Supply Chain Series

Robert and Lee are the founders of Mercado, a platform that aims to bring together every section of the supply chain from sourcing, to legal, to sales and much more. Supply chain still needs to be properly disrupted, and Mercado believes a marketplace is the key forward.  Why is supply chain not disrupted yet? Rob explains that the complexity of supply chain is daunting and the combination of various processes makes it difficult to innovate as a whole. Many companies that claim to resolve an issue using tech only solve one specific piece of the puzzle. With Mercado, Rob and Lee want to fix the problem by transferring the entire “puzzle” online. Rob believes that the best place to fix an issue is at the beginning: the purchase order. The first mile is what needs digitizing first - and it’s often the most inefficient part of the process. Imagine if every time you ordered a burger at McDonald’s the workers had to go back and forth between you and the kitchen to get your order right? This is what is currently happening in the supply chain world. In 5 to 10 years, Rob hopes we’ll look back on this period like we currently look back on taxis (thanks Uber).  In this episode we discuss: [19.25] Where they got the idea of Mercado [26.05] The journey to launch [37.23] Why supply chain is not yet disrupted [43.20] Why digitizing the first mile changes everything [51.50] The future for Mercado Resources and links mentioned: Mercado EP 58 - Shining light in the dark corners of supply chain Stay Connected with the Podcast: Find us at Let’s Talk Supply Chain

Rob is Head of Ethics at Airbnb and author of the book “Intentional Integrity”. His role as head of an ethics team is to implement a code of conduct that encourages integrity, is aligned with brand values and help employees navigate the complex world of ethical dilemmas. Rob explains that a company with integrity must start with the leadership: the CEO needs to say upfront what the brand does and doesn’t do. The leader must also create their own code of ethics and involve employees in the process: what do they think is important? How can we make our values as clear as possible? What are the main ethical dilemmas? A company that takes ethics seriously is more likely to attract ethical business and therefore have ethical stakeholders. Ethics is at the core of how Airbnb operates. Every team has their own Ethics advisor; this is someone on the team that takes part in a one-day ethics training every year and is the person employees can turn to in order to answer complex ethical questions. Airbnb also publishes ethics videos every month on how to work with integrity. Through their own code of conduct, Airbnb has addressed several issues such as not accepting gifts over $200 and not allowing romantic relationships within the workplace. As Rob says, there is nothing like a crisis to highlight the importance of integrity; companies with ethics at its core are more likely to stand out and even thrive through a crisis. In this episode we discuss: [2.50] Why Ethics Matters [10.12] How to involve integrity into a company [16.25] Real life example of an ethical dilemma [29.16] How to lead through a crisis [33.28] What's Next on the journey to integrity Resources and links mentioned: airbnb Intentional Integrity Stay Connected with the Podcast: Find us at Let’s Talk Supply Chain

Jason is the CEO of MacGregor Partners, a supply chain solutions provider that uses IT and software to help companies work faster, smarter and more efficiently. What does their process look like? They ask a lot of questions, build a bespoke solution and then train every stakeholder that’s part of the operation. They live and breathe digital and are revolutionizing the relationship between drivers, paper and staff. According to Jason, the top three challenges in supply chain are data, systems and analytics. As a supply chain solutions company, MacGregor Partners knows how hard it actually is to implement data correctly, and how to build systems that don’t end up siloed. For this reason, they focus on Warehouse Management System (WMS) combined with analytics and visibility. MacGregor Partners’ typical clients are companies that are interested in technology and are looking for ways to implement software to optimize their distribution center. At MacGregor Partners, Jason and his team are “dethinkers”: they don’t overthink data and focus on the journey. Their design process is very hands-on, with the team only moving onto the next functional area once the previous one has been completed and confirmed by the customer - this allows them to be much more agile and adaptable to unexpected shocks, such as Covid-19. In the future, MacGregor Partners will be focused on delivering better products, more experiments and an even more cost-efficient methodology.  In this episode we discuss: [0.35] MacGregor Partners, where it all began [12.15] The nitty-gritty of what they do [17.55] Top 3 challenges in supply chain [23.15] How does the customer benefit? [33.25] The future of the company Resources and links mentioned: MacGregor Partners