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Rob Hahn and Greg Robertson
This is Industry Relations, a podcast that is at the intersection of real estate and technology from an insider’s perspective. Hosted weekly by Rob Hahn (The Notorious ROB) and Greg Robertson.
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The knowns and unknowns of NAR leadership decisions
In this episode of Industry Relations, Rob and Greg dive into the latest developments in the real estate world, focusing on leadership, membership dynamics, and the challenges facing NAR in 2024. They engage in a spirited debate about leadership priorities, assessing Nykia Wright’s tenure as CEO, and what it takes to steer an organization during turbulent times. Key Takeaways • Leadership Dynamics: A breakdown of the responsibilities and criticisms of Nykia Wright’s first year as CEO of NAR. • Membership Retention: Insights into how NAR has managed to retain members despite controversies and lawsuits. • Strategic Decisions: Examining the impact of the $2 billion broker club’s fallout and the decisions leading up to it. • Action vs. Inaction: Rob and Greg debate what constitutes effective leadership and the significance of visible actions vs. behind-the-scenes work. • Surveys & Communication: The role of member surveys and communication in understanding and addressing organizational challenges. Watch Us on YouTube Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP The Giant Steps Job Board Production and Editing Services by Sunbound Studios
58:51
20/11/2024
And they all fall down...
Greg just landed back home from NAR Boston and Rob is curious to what insights he learned. Greg’s main insight is that he isn’t as young as he once was. 1. Election Impact on Real Estate: • Rob and Greg delve into the recent election results, exploring how potential changes in government could impact HUD and real estate policies. • Debate on the future leadership of HUD and the potential impacts on the industry. 2. National Association of Realtors (NAR) Conference Recap: • Greg shares insights from the recent NAR conference, touching on the atmosphere post-election and key sessions he attended. • Discussion about attendee sentiment, especially regarding political and economic concerns within the real estate industry. 3. MLS (Multiple Listing Service) & CCP Discussions: • The episode dives deep into the complexities of MLS structures, with Greg suggesting a “domino effect” that could lead to significant industry shifts if CCP (Clear Cooperation Policy) and co-mingling rules were altered. • Speculations on Zillow’s role in the MLS space, its motivations, and how upcoming changes might benefit or challenge existing MLS structures. 4. NAR’s Controversial Communication: • The hosts criticize NAR’s handling of sensitive topics, including CCP discussions, arguing for more transparency and authenticity in its public communications. 5. MLS Independence and Potential Changes: • Rob and Greg discuss the possibility and challenges of MLS organizations operating independently of NAR. • Debate around whether separating from NAR could lead to more effective and regionally responsive MLS services. 6. Event Announcements: • Promotion of the upcoming “MLS Reset Conference” in Arizona (January 2025), organized by Greg and colleagues, aimed at exploring the future of MLS and real estate industry evolution and the Clariety25 Conference in February. Watch us on YouTube! Operating Cash Flow for REA Group (Australia) from Mike Deplete How much does U.S. Department of Housing and Urban Development in the United States pay? Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP The Giant Steps Job Board This podcast is produced by Sunbound Studios
56:11
13/11/2024
Industry Relations Podcast: The Worst of All Possible Worlds?
Episode Overview Rob and Greg explore how the upcoming election could reshape the real estate industry, focusing on regulatory impacts, DOJ actions, and antitrust issues. They also discuss potential changes to industry practices and transparency in agent behavior. Key Topics 1. Election Predictions: • Friendly wager on election outcomes, with predictions on how results could shift real estate policies, especially through DOJ and FTC actions. 2. Antitrust Settlement and NAR Challenges: • Tanya Monestier’s objections to the recent antitrust settlement, highlighting concerns over consumer confusion and potential loopholes that could benefit attorneys over consumers. 3. Future of Industry Regulation: • Speculation on how political shifts might influence NAR’s regulatory environment and broker responsibilities. • The potential for new, transparent compensation practices led by industry figures like James Dwiggins. 4. Ethics and Agent Behavior: • Debate over real estate agent intentions, balancing consumer interests with profit motives, and the industry’s response to Monestier’s critiques. Key Takeaways • Election’s Influence on Real Estate: Election outcomes may bring regulatory changes, with possible implications for NAR and antitrust enforcement. • Transparency and Trust in Agent Practices: Increased focus on clear buyer agreements and ethical practices to protect consumer trust. Watch Us on YouTube Our Sponsors CoreLogic Notorious VIP The Giant Steps Job Board Production and editing services by: Sunbound Studios
01:00:56
06/11/2024
Endless Opportunities with Jack Miller of T360
Overview: Rob and Greg talk with Jack Miller, CEO of T360, about the recently released “Opportunity Report” and its significance for the real estate industry. The discussion focuses on how real estate leaders can navigate current challenges and seize opportunities in the face of regulatory changes, declining transaction volume, and industry consolidation. Key Topics: 1. The Opportunity Report: • A newly released report from T360, available for free at theopportunityreport.com. • Provides a 100-page analysis of risks and opportunities in the real estate industry. • Includes insights from over 50 industry leaders on how to approach challenges in the current market. 2. The Role of the MLS: • Jack emphasizes the importance of the MLS as a marketing and data platform, even without mandatory compensation rules. • MLS consolidation is expected, with strong MLSs providing more value to their users. 3. Legal and Regulatory Pressures: • The real estate industry is under scrutiny from the DOJ and faces multiple lawsuits. • These challenges present an opportunity for brokerages and MLSs to innovate and improve transparency. 4. Future of Associations: • Jack discusses the potential for separating MLS and Realtor associations and restructuring governance. • Associations need to adapt and provide more value beyond just MLS access to remain relevant. 5. Opportunities in a Challenging Market: • Jack urges leaders to lean into change and view the current market as a chance to innovate and grow. • The report highlights that companies that embrace change during tough times can emerge stronger. Watch us on YouTube! Reach Out: Jack Miller on LinkedIN Download the Opportunity Report at theopportunityreport.com. Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP The Giant Steps Job Board This podcast is produced by Sunbound Studios
58:27
30/10/2024
Canned Spam
In the latest episode of Industry Relations, Rob and Greg venture into a thought-provoking discussion about disaster preparedness and self-reliance. While they typically focus on real estate, this episode broadens the scope, offering practical insights on how to be ready for unexpected emergencies like natural disasters or social unrest. Rob, who has fully embraced the prepper lifestyle, breaks down the importance of planning for short-term disasters, emphasizing the need for essential supplies like water, food, and basic medical skills. Rather than “bugging out” or fleeing, he encourages listeners to “bug in” — stay at home and rely on their community to survive. He also highlights the critical role of knowing your neighbors, as they can become your greatest resource in a crisis. This episode offers valuable advice on building self-sufficiency, from securing food and water to handling emergency situations and even touches on the significance of physical fitness during a crisis. Greg engages Rob with questions that bring out relatable and practical tips for urban and suburban listeners alike. Whether you’re curious about survival strategies or just want to hear some down-to-earth insights on real-world preparedness, this episode is packed with useful takeaways. Watch us on YouTube! LifeStraw - Personal Water Filter for Hiking Children and teens are more liking to die from guns than anything else. Stop The Bleed Spam - Pack of 12 Surviveware First Aid Kit Israeli Battle Dressing Compression Bandage Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP The Giant Steps Job Board This podcast is produced by Sunbound Studios
52:37
23/10/2024
The Industry Needs To Stop Fronting
It seems everyone in the industry is still obsessed with CCP. Rob and Greg are no different. The show starts off with Rob giving Greg some advice on his upcoming client meetings, but quickly shifts to the recent back and forth about CCP. Greg thinks that industry players like Compass CEO Robert Reffkin to stop spreading misinformation about MLS. Rob says there is blame on both sides. Things get interesting from there. Watch us on YouTube! Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP The Giant Steps Job Board This podcast is produced by Sunbound Studios
01:01:39
17/10/2024
Whadup with dat PDAP?
Many people don't know or understand NAR's PDAP. PDAP stands for Participant Data Access Policy. And PDAP is at the heart of today's episode. Rob and Greg dive deep into the topic of who actually owns MLS data. The answer, as it turns out, really depends on who you ask. But we’re living in a new world where private MLS ownership is becoming a reality, and also what are those second order consquences? Greg also catches up with Rob about Rob's meetings with brokers and their opinions on MLS data ownership—spoiler alert: they think they do. It’s a thought-provoking discussion that may raise more questions than answers. Watch us on YouTube! Section 18. Right of Participant to MLS Data Feed of Listing Content (Policy Statement 8.3) Rob's latest Substack : Why the Data Ownership Thing Worries Me South Park Human Centipede Episode Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP The Giant Steps Job Board This podcast is produced by Sunbound Studios
47:30
09/10/2024
Tales from the Road
After missing a recording last week (due to travel schedules) the boys are back with another jammed pack episode of Industry Relations. In this week’s episode Rob and Greg discuss recent Blueprint conference in Las Vegas, CMLS 2024 in Seattle and REColorado new subscriber agreement. And they sprinkle a little CCP talking points just for good measure. Watch us on YouTube! Pictures of Greg’s sister, Pilar, winning her own award Pictures of Greg presenting at CMLS 2024 HousingWire post on REColorado acquisition Greg’s take on Rob Reffkin’s CMLS 2024 interview Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP The Giant Steps Job Board This podcast is produced by Sunbound Studios
59:06
02/10/2024
CCP Musings
On this episode of Industry Relations Rob and Greg discuss, for what seems to be the 17th time, the current rumors about the Clear Cooperation Policy. Rob recently posted a few thoughts on the subject and a few solutions to what seems to have the entire industry tied up in knots. What they soon realize, there are no easy answers. Watch us on YouTube! Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP The Giant Steps Job Board This podcast is produced by Sunbound Studios
01:03:04
20/09/2024
Reading the tea leaves too early and what may be coming next
Rob and Greg are back to their regularly scheduled broadcast! The episode includes discussion on Landian, the new “a la carte” brokerage launched by Josh Sitzer, yes, that Sitzer. Rob discusses his recent Sub Stack post on “Amara’s Law and Real Estate” and how we shouldn’t read too much in to how things are going with the NAR settlement. The boys also discuss online dating, new business models, capitalism and agent count. But somehow they bring it all together. Watch us on You Tube! Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP The Giant Steps Job Board This podcast is produced by Sunbound Studios
01:03:35
11/09/2024
Industry Relations Podcast: iOi, NAR's new CEO, the CCP and other letters of the alphabet
Greg joins Rob from Chicago where he was attending NAR's iOi Summit. Greg gives his experience of being at the iOi Summit and discusses the pitch battle and his favorite new app, Tuesday, and its founder Cole Boyer who won "Crowd Favorite". They go on to discuss NAR's decision to appoint Nykia Wright as their new CEO and if experience in organized real estate or connections in Washington D.C. really matter. As you can imgaine Greg and Rob have different opinions. They finish with discussing the ongoing rumors of the fate of Clear Cooperation Policy (CCP), a.k.a. "The Ocho". It's a fun one! Watch us on YouTube! Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP The Giant Steps Job Board This podcast is produced by Sunbound Studios
57:46
05/09/2024
Industry Podcast Mash-Up
Rob and Greg teamed up with James Dwiggins and Keith Robinson from the Real Estate Insiders Unfiltered podcast during the recent Inman Connect Las Vegas event. From the complexities of forms and commission sharing, to the pros and cons of state association forms, the guys got into it. They explored the potential for conspiracy charges in a post-settlement world and discussed the unintended consequences of recent MLS changes. They also tackled determining property value without compensation data, the future of buyer agent compensation models, and how portals are shaping the market. Sharing valuable insights on agent responsiveness and the evolving landscape of mega teams and super agents. Plus, how AI is transforming the search experience and the persistent challenge of housing affordability. Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. Listen to the Industry Relations Podcast across all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Listen to the podcast on Apple Listen to the podcast on Stitcher Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
01:00:44
28/08/2024
Ethics and Transparency in Communication
Are you up to date on the recent changes in MLS rules and buyer agency agreements? In this episode, Rob and Greg dive into the controversy surrounding these updates and discuss the ethical implications for agents. From forgery to enforcement, confusion to challenges, this conversation covers a lot of ground. They shed light on the need for a substantive approach to reform in the real estate industry, while addressing the loss of trust between practitioners and those making the rules. With potential compression of commissions and uncertainty about the future of the industry, transparency and strong leadership are more important than ever. Don't miss this insightful discussion on ethics and transparency in communication within the real estate world. Listen to the Industry Relations Podcast across all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
01:02:42
21/08/2024
Forgery & HOA Karens
Are you a real estate broker or agent grappling with the NAR settlement's requirement for written buyer agreements before showings? Rob and Greg dive deep into the controversy, debating the pros and cons of charging clients and exploring the potential consequences of non-compliance. They also discuss the evolving role of listing agents, the ethical dilemmas of dual agency, and the challenges of enforcing the new rules. Link to Melissa from Twitter Listen to the Industry Relations Podcast, available on all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
58:22
31/07/2024
Meltdown: Is the End Near?
The August 17th deadline is almost here, and the industry is abuzz with talk of potential changes to MLSs and associations. Rob and Greg discuss the latest developments in the NAR settlement with the DOJ and its potential impact on compensation models, forms, and client relationships. With disruption looming, they delve into the hot topic of buyer agent commissions and agreements, as well as how to continue demonstrating value to clients in this ever-changing landscape. Listen to the Industry Relations Podcast, available on all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
50:52
24/07/2024
Industry Soup: Why the Human Touch Still Matters
What happens when industry news is quiet? Industry soup. In this episode, Rob and Greg discuss various topics with an effort to draw parallels to real estate. From their weight loss strategies and detailed plan for a 60-day weight loss regimen to Tesla cars and the emotional connection people have with their vehicles. This conversation covers a lot. Touching on simplicity in design and analog experiences in a tech-driven world. Rob and Greg explore the potential future of technology and the importance of human interaction in both real estate and tech companies. Listen to the Industry Relations Podcast, available on all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
47:15
17/07/2024
Real Estate Forms: Consumer-Friendly or Industry-Driven?
Are real estate forms truly consumer-friendly or are they just industry-driven? In this episode, Doug Miller and Wendy Gilch, Directors of CAARE (Consumer Advocates in American Real Estate), expose what they believe are the flaws in the current buyer agency agreements. From undisclosed dual agency to lack of cancellation clauses, these forms often prioritize the interests of industry competitors over consumers. Rob, Greg, Doug and Wendy explore potential solutions such as creating consumer-friendly templates and implementing amendments. They dive into the complexities of fiduciary responsibility and touch on hot-button topics like compensation and collusion. Plus, they address the importance of clear disclosure in real estate transactions, education for consumers, and informed consent. Don't miss this crucial conversation also covering NAR settlement, state forms vs eXp's form, unauthorized practice of law, referral fees, and negotiation tactics. Learn more about CAARE at caare.org. Connect with Doug Miller on - LinkedIn. Connect with Wendy on - LinkedIn. Listen to the Industry Relations Podcast, available on all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
55:42
10/07/2024
The REcolorado Acquisition: A Red Pill Moment for Brokers
The recent acquisition of REcolorado by private equity firm GI Partners has sent shockwaves through the real estate industry. In this episode, Rob and Greg discuss the history of MLS privatization and the tensions between associations and MLSs. They shine a light on the lack of member control and power dynamics within the industry, exposing important truths about data ownership. This is a red pill moment for brokers and agents as they realize the potential risks and benefits of private equity ownership of MLSs. The duo also discuss the trend of decoupling and its potential impact on the MLS and realtor associations. Are realtor associations truly serving brokers and agents in their local communities? Is it time for them to consider their value proposition and even potentially sell off their MLS? Listen to the Industry Relations Podcast, available on all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
56:28
03/07/2024
Ethical Considerations: MLS's Role in Regulating Concessions
Are you confused about the new MLS policy on commission disclosures and concessions? In this thought-provoking discussion, Rob and Greg dive into the challenges and potential solutions for agents and brokers. Learn about the ethical considerations involved in disclosing commissions to clients and renegotiating buyer agency agreements. Plus, gain insights into the role of MLS in regulating concessions and why further education is crucial. Don't miss out on this must-watch conversation that seeks to shed light on a controversial topic. Share your thoughts and join the conversation by leaving a comment! And let us know if you would like to see future episodes in a live stream format. #MLSpolicy #commissiondisclosures #concessions #ethicsinrealestate #education #livestream Listen to the Industry Relations Podcast, available on all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
49:43
26/06/2024
The Disconnect in Interpretation
Are you struggling to understand the NAR settlement agreement and its implications for real estate transactions? Joining us in this thought-provoking episode is Ed Zorn, VP & General Counsel for CRMLS. Rob, Greg, and Ed talk about the disconnect between NAR's understanding and other lawyers' interpretations, and what it means for brokers and agents. They dive into topics such as the risk of coordinated action, liability concerns, and the role of MLSs in enforcing rules. They also discuss the concessions field in MLS listings and its potential impact on real estate transactions. This episode is packed with valuable insights on how to avoid potential pitfalls and stay compliant in this ever-changing landscape. Listen to the Industry Relations Podcast, available on all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
57:24
19/06/2024
The Vagueness of the Language and its Implications
You may have heard the recent statements made by Michael Ketchmark regarding the NAR settlement, but do you really understand the implications for offers of compensation?In this episode, Rob and Greg discuss the recent statements made by Michael Ketchmark regarding the NAR settlement. They analyze the settlement agreement and try to understand the implications for offers of compensation. They explore different interpretations of the agreement and the potential legal actions that could be taken. They also address the introduction of concession fields in MLS listings and the possibility of offering compensation off the MLS. Don't miss out on this important conversation that highlights the need for clarity and communication from NAR to its members. Listen to the Industry Relations Podcast, available on all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
52:30
12/06/2024
Bravery and Impact of the MLS Stance
Have you been keeping up with the latest updates in MLS policies? Rob and Greg break down the key details of Bright MLS's clear cooperation policy and NWMLS's decision not to remove compensation data from their system. But it doesn't stop there. They also dive into the potential legal consequences for fair housing violations and federal antitrust claims. They also touch on the Department of Justice's involvement, implications for the industry, and potential risks for Northwest MLS and other players in the market. Listen to the Industry Relations Podcast, available on all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
39:44
05/06/2024
The Potential Implications of Dropping CCP
Are the rumors true? Is Bright MLS really going to drop the Clear Cooperation Policy (CCP)? Rob and Greg explore the potential implications of this decision, and speculate on the motivations behind it and its potential impact on NAR's authority over MLSs. They also talk about the importance of fair housing and transparency in listings, and how this decision could affect competition within the MLS industry. #BrightMLS #ClearCooperationPolicy #CCP #NAR #FairHousing #Transparency #Listings #Competition #Product #MandatoryRule Listen to the Industry Relations Podcast, available on all podcast platforms! Find, buy and protect the homes you love with CoreLogic. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: CoreLogic Notorious VIP This podcast is produced by Two Brothers Creative 2024.
44:19
30/05/2024
Portal Wars and Raising the Bar at NAR
Who is winning the portal wars? In this episode Rob and Greg talk about the future of the MLS and debate which company they would bet their life savings on – Zillow, REALTOR.com, or Homes.com. Providing insights into these key players of the industry. They also tackle updates on the NAR settlement and how new technologies are shaping the industry. Plus, don't miss their discussion on the influx of new agents in the industry and its effects on professionalism. From separating bad unethical agents from trusted ones to the importance of prioritizing clients' best interests. Listen to the Industry Relations Podcast, available on all podcast platforms! Watch us on YouTube! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
01:00:20
22/05/2024
Walking the Line - Words Matter
What is the difference between the threat of steering in an illegitimate way and being transparent and informing your client? In this episode, Rob and Greg discuss the difference between steering and fiduciary duty in real estate and other various topics including Greg's recent trip to Boston, Redfin's settlement with NAR, the enforcement of buyer showing agreements, and the potential actions of the DOJ. They also touch on the proposal for making housing affordable and the MLS execs walking out of a meeting. Highlighting the challenges and implications of these issues for the real estate industry. The need for clear communication and the careful choice of words to avoid crossing ethical boundaries. Rob and Greg suggest that training, scripts, and forms could help agents navigate this fine line. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
45:07
15/05/2024
Zillow's Touring Agreement and Consumer Experience Simping
With buyer agreements having to take place before a showing and Zillow’s new touring agreement what will the end consumer experience be? In this episode, Rob and Greg discuss updates on the NAR settlement and Zillow's new touring agreement. They explore the implications of the settlement for big brokers and the role of the MLS policy committee. They break down Zillow's touring agreement and the industry's reaction to it, highlighting the friction it creates in the seamless consumer experience. This friction resulted in a heated debate between the two, but agreed on the importance of professionalism and value in the industry. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
01:00:19
08/05/2024
The $250M Settlement That will Impact the Industry
HomeServices of America has reached a settlement in the slew of commission lawsuits. Now that a huge domino has fallen, what will happen next in the industry? Rob and Greg discuss the next steps in the commission lawsuits and the potential challenges faced by copycat lawsuits. They also discuss the role of lawyers and the potential opt-out strategy for larger builders. And how fair are these settlements and will it potentially impact recruiting and retention efforts? They discuss other major players like Compass, Keller Williams, and EXP, bringing to light the dynamic changes in the landscape, the controversy surrounding CoStar and Realtor.com, the future of Redfin, and discuss the upcoming NAR mid-year meetings. This episode is packed with industry insights. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
57:30
01/05/2024
CoStar Acquires Matterport: The Photography Wars
How will CoStar’s recent buyout of Matterport affect the industry? In this episode Rob and Greg dive into the recent acquisition of Matterport by CoStar and how Rob and Greg predicted this years ago. How will Zillow respond? And how will other industry giants such as Redfin be affected by this huge announcement? They also talk about Realtor.com's CEO, Damian Eales, and his plans to expand the portal's offerings. But beyond the competition between these portals lies an important conversation about raising the bar in the industry and eliminating low-quality agents for the betterment of consumers. And what’s the next battleground in real estate? Buyer rep agreements will be crucial to differentiate between the showdown with good agents and bad agents. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
42:29
24/04/2024
Unpacking Pulte Group's Objection to the NAR Settlement
Join Rob and Greg in this episode as they talk about the recent objection filed by Pulte Homes to the NAR settlements. Are they valid and will they make an impact? Also, what is Real Estate 3.0? Greg expands on what it means and how it will shift the roles of agents. Rob shares his insights from a recent panel he attended and what the potential for state regulators intervening in commission decoupling could mean for the industry. They also take a bit of a Q & A during this special livestream episode. #NARsettlement #RealEstate3.0 Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
51:24
19/04/2024
NAR’s Continuing Legal Battles
Not one week goes by without some huge industry news surrounding NAR. In this episode, Rob ang Greg discuss the D.C. Circuit Court of Appeals' reversal in the NAR vs. US lawsuit, paving way for a new probe in the wake of the pending commission lawsuit settlement. Rob and Greg explore the antitrust lawsuit's history, implications of the reversal, and how it aligns with their predictions for the industry and future of NAR. Greg talks about the NAR-DOJ agreement and potential political impacts, while Rob focuses on the long-term effects. The dynamic duo stress on focusing on industry practices, legal settlements, and progress. Rob and Greg also debate the CMLS and NWMLS amicus briefs on MLS practices, while illustrating the timing and what the industry is signaling. This episode is jam packed with industry insights. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
54:30
10/04/2024
The NAR Settlement Part 2
Did you catch the sparks fly on the last episode of Industry Relations? In case you missed it, last week Rob and Greg got into a verbal fistfight. Made up. Became friends again. And are now ready for round 2. Rob and Greg continue their NAR settlement talk, post verbal tussle. Exploring NAR's $418 million settlement, they talk about the association's PR challenges, trust issues, and internal rifts. Questioning leadership and missed PR opportunities, they call for urgent reform. Facing a crucial crossroads, the industry risks becoming a societal scapegoat. Rob and Greg urge immediate action to rebuild trust, improve communication, and navigate public scrutiny. Highlighting the role of leadership in these turbulent times, stressing the need for effective communication. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
54:53
03/04/2024
The NAR Settlement: The Good, the Bad, and the Unknown
What will the recent NAR settlement mean for the future of real estate, technology, and industry navigation? In this episode of Industry Relations, Rob and Greg discuss the outcomes of the recent NAR settlement. They provide insights on the agreement, exploring their reactions and perspectives on the settlement's details. From provisions to backlash, they discuss public perception, legal frameworks, and implications for agents, brokers, and the market. During the discussion, Rob and Greg also disagree with one another at times, and fight like a married couple. After this episode discussing the NAR lawsuit, yet again, should the guys take a break and do a movie review of Dune 2? Grab your sandworm buckets and tune in! Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
01:00:29
27/03/2024
A Multi-Million Dollar Settlement: Unpacking NAR's Landmark Deal with the DOJ
Tune in to this must-listen episode of *Industry Relations* for an incisive breakdown of the NAR's landmark settlement, its ramifications, and the many lingering questions that promise to shape the discourse in real estate circles for years to come. Whether you're a real estate professional, an industry watcher, or just keen on understanding the forces shaping one of the economy's key sectors, this episode is for you. In a pivotal episode of Industry Relations, hosts Rob Hahn and Greg Robertson dive deep into a recent seismic shift within the real estate horizon—The National Association of Realtors (NAR)'s $418 million settlement with the plaintiffs’ attorneys. A settlement like this is more than a headline; it's a precedent setter with far-reaching implications for every corner of the real estate world. From referral networks and real estate portals to association-owned MLSs (and notably excluding non-association-owned MLSs), no stone is left unturned as Rob and Greg unpack the nuances of the settlement. With the DOJ's likely oversight and approval, the proposed settlement not only closes a chapter, but opens a discussion on the enforcement of regulations and the reinforcement of NAR membership. How will these changes ripple through the industry? What does this mean for unrepresented buyers in an increasingly opaque MLS landscape? And could this herald a new era of changes and MLS practices? Beyond the settlement itself, this episode explores the broader implications for the real estate industry, including potential shifts in steering practices and the access to information on MLS platforms. As Rob and Greg navigate through these complex topics, they shed light on what the future may hold for realtors, MLSs, and the consumers they serve. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
42:28
20/03/2024
Is the Real Estate Industry Getting Their Mojo Back?
What does the future hold for real estate commissions? On this episode of Industry Relations, Rob and Greg discuss the Clarity event and the legal updates regarding real estate commissions. They explore the concept of concessions and the issue of steering in the industry, the need for improved buyer agency agreements and buyer presentations and the defiance of industry professionals and the potential impact of government regulations on real estate commissions. Rob and Greg also cover various topics related to the real estate industry, including the myth of the Australian model, the reality of real estate commissions, the relationship between MLS and NAR, and provide potential solutions to the numerous challenges and complexities of these issues. Oh, and they also brainstorm the idea of creating an app for arranged marriages called 'Tinder for Parents.' You don’t want to miss this episode! Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
48:29
13/03/2024
Does NAR have a competence problem?
Who bears the brunt of legal defense costs? What financial toll does this uncertainty cast on associations? On this episode of Industry Relations, Rob and Greg dive into the pressing issues faced by the National Association of Realtors (NAR) and its profound impact on local associations, MLSs and brokers. The insurance dilemma that has recently come to light, along with the unclear communication and lack of transparency from NAR is concerning to put it mildly. And the conversation doesn't stop at insurance mishaps. Rob and Greg confront the broader issue plaguing the real estate industry - a competency crisis within NAR’s leadership. They share their personal frustrations and the collective agitation among realtors over how NAR has managed various crises, including a lawsuit with the Department of Justice and serious sexual harassment allegations. The lack of skilled leadership, effective communication, and crisis navigation has not only fueled discontent but has also positioned the industry under a harsh spotlight, inviting negative media attention and dozens of copycat lawsuits. This episode is a call for leaders who can confidently steer the industry away from turmoil and towards a future led by transparency, competence, and integrity. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
52:40
28/02/2024
DOJ Drops Statement of Interest in the Nosalek Case
What impact will the Department of Justice's stance on the MLS settlement have on the future of buying and selling houses? In this important episode of "Industry Relations," Rob and Greg talk about a big message from the Department of Justice (DOJ) about the MLS settlement. The DOJ seems to want the court to say no to the settlement. Selling agents might not make as much money as before, and buyers agents might need to show why they're worth their commission more than ever. It's time to start thinking about how we can prepare for change and innovate new approaches in serving buyers and seller. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
58:13
21/02/2024
Super Bowl Ripples
ultimate cost warrant the spotlight? On this episode of Industry Relations, Rob and Greg discuss Homes.com's momentous marketing push running an ad during the most watched event in America – the Super Bowl. And its potential ripple effects on industry giants like Zillow. Rob and Greg also revisit the real estate industry's current legal battles. The buzz around the Keller Williams settlement and with consolidation on the horizon, how will ongoing lawsuits reshape the future landscape for real estate professionals? Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
51:35
14/02/2024
The FCC’s New Rules on Lead Aggregators & Real Estate
How will the FCC’s new rules on lead aggregators affect real estate professionals? On this episode of Industry Relations, Rob and Greg talk to Matthew Marx of Evocalize about how to stay compliant while still effectively marketing themselves. One of the biggest changes is that lead aggregators will now be required to obtain consent from consumers before obtaining their personal information. So what do real estate professionals who use lead aggregators need to do? Tune in to find out! Follow this link for Matt’s Evocalize FCC TCPA Advisor Chat Bot. Connect with Matt on LinkedIn! Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
56:43
07/02/2024
Free Advice to AREA: Focus on Professionalism
Is the real estate industry ready for an alternative to NAR? On this episode of Industry Relations, Rob and Greg talk about the American Real Estate Association, also known as AREA, being positioned as a potential replacement for NAR. As it appears no crisis goes to waste, real estate agents across the country are bracing themselves for what could be the ultimate showdown. It’s the potential battle of the acronyms: NAR versus AREA, NLS versus PLS, and so many more. What lessons can we learn from NAR’s recent struggles, and what do these new organizations mean for the industry? Don’t miss this episode! Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
54:03
31/01/2024
Why Smaller Associations & MLS Organizations Should Make a Deal Soon
How are the FCC rules on lead generation reshaping the insurance and real estate industries? In this episode, Rob and Greg break down the new FCC rules on lead generation and how they are impacting the insurance and real estate industries. Learn how these rules aim to prevent automated robo calls or texts without clear consumer disclosure. Rob and Greg explore the implications for industries like insurance and real estate, including lead resale and lead distribution platforms such as Zillow and Redfin. They also speculate on potential changes for Redfin, such as providing a list of partner agents when a consumer requests to see a house. Tune in as Rob and Greg analyze how these changes are shaping the evolving landscape of the real estate industry. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
46:31
24/01/2024
Does the industry need so many REALTORS?
Is this industry saturated with REALTORS? Will the part-time real estate agent fall by the wayside? Join Rob and Greg as they discuss industry evolution, challenges in obtaining accurate statistics, and the impact of part-time agents. They reflect on historical decisions, and propose solutions such as restricting REALTOR membership and implementing apprenticeship programs. Listen now to gain insights and thought-provoking solutions for the real estate industry! Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
56:46
17/01/2024
Impact and Consequences of the Zillow Lawsuit
What happens when a real estate giant like Zillow takes legal action against their own clients? Things get a little complicated as Rob and Greg explore the issues of the delicate balance of being a participant, vendor and MLS organization (sometimes all at the same time!) ***Disclaimer - Due to MLS Aligned being a consulting client of Greg, the views expressed on this podcast are Greg’s opinions and DO NOT represent the views of MLS Aligned.*** Rob and Greg discuss the recent Zillow lawsuit against two MLSs, ARMLS and Metro MLS, which alleges control over technology distribution and the practical implications of not being integrated into the MLS member portal and how it affects the functionality of platforms like ShowingTime. Greg gives his own first-hand experiences with MLS system integration and Cloud CMA. They explore what could be the potential impact on competition and the challenges faced by MLSs in making integration decisions. And can MLS organizations choose who they do business with or not? Mountain? Molehill? Listen to Rob and Greg try and grapple a tricky situation as only they can. Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2024.
58:13
10/01/2024
Year-in-Review: What Will the 2024 Real Estate Industry Look Like?
It’s the time of year to reflect, predict, and make hopeless new year’s resolutions! On this episode of Industry Relations, Rob and Greg look back on 2023 and how much the real estate industry has changed over the span of just one year. From mergers and acquisitions to lawsuits and settlements, Rob and Greg reflect on the tumultuous year that was 2023! We also hear predictions for what’s to come in the new year. Let's go! Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2023.
01:04:40
29/12/2023
Unwrapping the Real Estate Industry's 2023 Naughty & Nice List
It's the most wonderful time of the year - Industry Relations' Holiday Special is here! Join hosts Rob and Greg as they unwrap their naughty and nice list for the real estate industry. Who will make it to the top of the nice list? And who won't be so lucky? Find out in this holiday special episode of Industry Relations for insight on who rocked 2023! Tune in now to see our naughty and nice list for the industry. Let's go! Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2023.
48:43
20/12/2023
Guiding the Real Estate Industry through the 5 Stages of Grief
What is the aftermath of recent legal developments in the real estate industry? In this engaging episode, Rob and Greg explore the impactful Sitzer v. NAR case, guiding you through the stages of grief experienced by the industry. From denial to anger, and from bargaining to acceptance, Rob and Greg walk you through the importance of showcasing value and embracing adaptability amidst changing practices. It’s an episode you don’t want to miss! Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2023.
51:07
13/12/2023
The Future of NAR: Can This Industry Titan Be Reformed?
Should NAR be reformed? What is the role of REALTORS in the lawsuit, and the value of membership in NAR? Join Rob and Greg as they answer these questions and the potential rebirth of the REALTOR movement, the importance of authenticity in communication, and the value of REALTORS sharing their authentic stories to connect with consumers. Plus Rob and Greg throw in their own doom and gloom predictions just to shake things up. Stay up-to-date with the real estate industry with this brand new episode of Industry Relations! Click here for Greg’s latest blog post! Click here for Brian’s LinkedIn post mentioned in the show! Listen to the Industry Relations Podcast across all podcast platforms! Listen to the podcast on Apple Listen to the podcast on Stitcher Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2023.
45:40
06/12/2023
The Great NAR Debate: Sam DeBord Challenges Rob and Greg!
On this episode of Industry Relations, Sam DeBord joins Rob and Greg, and things get a bit uncomfortable as Sam tries to set NAR’s record straight. Tune in as Sam and Rob have a testy disagreement on NAR’s competency, but at the end of the day display their passion for the industry. While Greg tries to keep the peace and believes everyone on all sides can do a better job. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2023.
01:15:28
29/11/2023
NAR Conference Recap and Zombies
Join Rob and Greg on this episode of Industry Relations, as they recap the NAR NXT annual conference and explore some critical issues. Greg shares what NAR NXT's atmosphere was like, and find out why Rob is worried about independent press commenting on NAR. Also, discover the reasoning behind Rob and Greg’s beliefs that the real estate industry is way past prepping and the zombies are breaching the wall! Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2023.
47:05
22/11/2023
NAR’s Response to the Sitzer Burnett Lawsuit: Jump Ship or Grab A Bucket
It’s been a rough week for the real estate industry and in the aftermath of the Sitzer Burnett lawsuit, what does it really mean for everyone in the industry? Tune in to this episode of Industry Relations as Rob and Greg break down NAR’s response to the lawsuit. Find out why Rob believes a lot of people will abandon NAR and why Greg feels that this shouldn't be the spark that sets everyone off. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2023.
55:27
08/11/2023
Verdict’s In Plaintiffs Win
Lots to unpack in this very special episode of Industry Relations. The Burnett/Sitzer commission lawsuit verdict is in! Rob and Greg share their initial reactions on the $1.785B in damages, what this means for the industry, copycat lawsuits and more in this recorded livestream. They answer viewers' questions and are joined by Mike Simonsen from Altos Research to provide some of his insights on what will likely happen next for the industry. Listen to the Industry Relations Podcast, available on all podcast platforms! Follow this link to subscribe to Industry Relations YouTube page Listen to the podcast on Apple Listen to the podcast on Spotify Connect with Rob and Greg: Rob’s Website Greg’s Website Our Sponsors: Notorious VIP This podcast is produced by Two Brothers Creative 2023.
01:25:58
01/11/2023