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Dr. Hayley Blackburn
Professor HB focuses on technical editing and writing practices, audio and video strategies for technical information, and social media for strategic communication. During her career in and out of higher education, she has worked in content marketing with social media, public relations, professional development, and student success/advising.
She currently teaches classes on professional and technical writing.
Hayley also hosts episodes of Inspired in Higher Ed, where she and Dr. Grant Clayton talk with a guest about the research and work that inspired their passions.
Progress Report Grading Note
An early step in the writing process (and most professional/technical projects) is developing a plan that captures your ideas, and it is common for stakeholders to request progress reports on the work. Project plans and progress reports promote transparency, accountability, and informed decision-making, ultimately leading to successful project outcomes.
I expect documentation on your work so far- with actual progress being made- and a literal plan you can follow to complete the class with the grade you want/need. Your plan must include language, details, dates, and action items for the remaining projects you intend to complete.
06:2713/11/2024
Tutorial eBooklet Grading Note
This voice note reflects on the expectations for a functional to very effective instructional eBooklet project.
You were asked to create a digital booklet that guides your readers through the step-by-step process of completing your chosen task. The goal is to practice your technical writing skills by presenting clear, concise, and easy-to-follow instructions. Your digital eBooklet should be visually appealing, incorporating images, diagrams, and special tips/notes to enhance the learning experience. The eBooklet will be a comprehensive resource, providing detailed step-by-step instructions, relevant visuals, and a troubleshooting table.
18:4421/10/2024
Technical Video Grading Note
The technical video project asked you to produce an informative video to teach your viewers any technical or writing-focused topic.
✅Please view the comments in the rubric and listen to the audio comment while you review your own work.
⏯️Watch the example video as a general baseline of what I was looking for you to accomplish https://www.youtube.com/watch?v=VdxTOvjBVZ4
😃Revisit the speed build with more commentary on the production process and expectation https://www.youtube.com/watch?v=AJE4xYVyISo
The video must include narration/audio—so YOU verbally explain the topic—and various visuals to enhance understanding. Since you need to produce a video, you must create and upload your storyboard or shotlist to show your planning on the process. Your video must include some cuts and edits rather than a single take. The final video will be 3-6 minutes long and will be submitted as a link so I can view it on YouTube, Vimeo, Stream, etc. Do not upload the video to Canvas.
10:4509/10/2024
Wiki Grading Note
✅Please view the comments in the rubric and listen to this audio comment while you review your work. I discuss the standards and expectations for each the requirements.
✨If you would like more specific feedback, schedule an office chat appointment. It is more productive for both of us to review your work in a meeting if you actually want and will use that level of feedback/learning/improvement.
14:1301/10/2024
6. Intro to Document Design TCID Lecture Series
Hey associates, this lecture is an introduction to document design as part of your larger visual strategy when presenting technical information to the reader. The emphasis on the design–the overall layout, color, and font choices on a document–is one of the key qualities of “information design.”
The lecture has three sections:
defining what we mean by technical graphics
discussing specific types
ending with tools and best practices for using graphics.
Read the Transcript/Chapter
Use the Notes Guide
01:20:1129/09/2024
5. Introduction to Instructive Writing TCID Lecture Series
Hey associates, this lecture is an introduction to presenting instructions and various command-focused documents in technical writing. It is those step-by-step explanations of how to do things with strong, commanding verbs: assemble, operate, repair. Today's content focuses on building more useful, useable, and enjoyable commands and instructions for your readers to accomplish the tasks.
Transcript Chapter
Notetaking Guide
01:20:3523/09/2024
4. Introduction to Technical Graphics TCID Lecture Series
Hey associates, this lecture is about technical graphics used in professional, business, and technical documents.
The lecture has three sections:
defining what we mean by technical graphics
discussing specific types
ending with tools and best practices for using graphics.
Follow the notetaking guide
Read the Transcript/Textbook Chapter
01:18:2816/09/2024
3. Introduction to Structure and Editing in TCID Lecture Series
Notetaking Guide: Slide Deck
Hey associates, this lecture introduces structure and editing for technical documents, especially when you need to describe content to specific audiences…which is our “thing” in technical, business, and end-user communication.
Read the transcript as a book chapter.
01:13:5909/09/2024
2. Introduction to Project Writing in TCID Lecture Series
Notetaking Guide: Slide Deck
Textbook/Transcript Chapter
Hey associates, this lecture concerns project management strategies and genres for technical, professional, business, and personal productivity contexts. I will talk about documents to capture, document, and provide direction: three essential verbs for staying productive and accountable in project and collaborative environments.
01:19:3202/09/2024
1. Introduction to Technical Writing in TCID Lecture Series
Hey associates, this lecture is about technical writing and presentation as a form of communication. It is an overview of our field, and this class, focused on STEM, professional, and business writing contexts.
The lecture has three sections:
Technical Writing as a Discipline and the differences between that and essays or school writing you might be used to creating,
the Styles of writing with a preview of the common genres,
Ethics
Follow the notetaking guide
Read the Transcript/Textbook Chapter
58:0908/08/2024
Feedback and Revisions for the Recommendation Report
Transcript:
Report Podcast.txt
24:0227/04/2024
Recommendation Report for Spring 24
This is the biggest project of the semester and may take 10-15 active hours over the project cycle. You must conduct research, analyze sources, and write ~3,000 words of content (about 10-20 single-spaced pages total).
Requirements List: Imagine you work for a think tank in your field (a collection of thought leaders and researchers tasked with solving problems). You are focused on comparing solutions to an issue with sustainability, equity, or economic impacts. You’ve found the leading TWO solutions and are researching the best option given the current technological, social, and economic climate.
You need to conduct primary (you generate data) and secondary research to directly compare the solutions on 3 standards (think effectiveness, costs, logistics, social perceptions, acceptability, etc.). You then write a formal recommendation report that details the results of your research, targeted toward decision-makers on the topic. You write a cover letter addressed to that stakeholder.
29:0608/03/2024
eBook Feedback and Evaluation
Full Transcript to Read
Hey associates. This podcast episode reviews the common pieces of feedback across the eBook and Tutorial project. I want you to listen while you review your work and the feedback I marked. Check if you are doing what I’m describing–both the creative and effective elements and the developing aspects needing revisions. I will walk through the project pages in order, starting with notes on the memo.
24:1529/02/2024
Technical Descriptions Overview: Spring 24
Follow along with all the assignment details in Canvas while listening to this episode. I talk through the timeline, milestones, requirements, and group project grading.
21:5614/02/2024
Project 1: How To eBook for Spring 24
Introduction (00:18), Milestone/Progress Assignments (01:27), Support Level Choices (02:40), Due Date and Revisions (03:55), Expectations (05:02), Requirements (08:15), Grading (13:20), Skills to Practice (15:35), Rubric Overview (18:15)
It is due Feb. 18 and is worth 15% of your grade. Review Canvas for written details, supporting materials, and the rubric for this assignment.
24:1415/01/2024
Recommendation Report Overview: 2090 Fall 2023
This episode is the audio version/explanation of the recommendation report assignment sheet for TCID 2090 in the Fall of 2023.
Your individual design challenge is to create a useful, useable, and enjoyable recommendation report about a sustainability, equity, economic, or technological issue (in a field of your choosing) and the existing solutions. You will need to conduct primary (you generate data) and secondary research to find if or which option is best positioned to solve the problem at hand.
29:4113/10/2023
Explanation of the Mini E-Book for TCID 2090
This episode offers and audio version of the user e-book instructions.
A user guide is a document or set of documents that provide specific instructions on how to use a product. It typically includes an overview of the product (remember from descriptions), step-by-step instructions for performing tasks, troubleshooting tips, and a reference section. User guides can be created for a variety of products, including equipment, software programs, and hardware devices.
Your design challenge is to create a useful, useable, equitable, and enjoyable manual (e-book) for students about a Microsoft 365 app to help them succeed. You will design a digital booklet with at (around) ten steps and visuals to walk them through a process. The e-book runs between 5 to 10 pages with the headings, visuals, tables, bullet points, and other design features included. This is not a hard page count, just an outcome of solving the writing & design challenge. Your e-book should be highly visual to practice showing users what to do.
29:0022/09/2023
How to Record and Share Your Lecture or Portfolio Content
Hey associates. This episode provides step by step instructions for creating and sharing podcast content from the Spotify for Podcasters site. You can use this guide to capture lecture content, project instructions, portfolio reflections and more. Providing podcast options for your materials speak to universal design and choice in student learning as another, easy to produce, medium for students and peers to engage. You can find written steps and a video to follow along:
08:1615/03/2023
Common Features of User Guides and Instructions for Technical Writing Students
This lecture covers the basic sections and considerations for instruction sets and user guides.
References Sway: https://sway.office.com/CEVaPzQsOkR1TRHt?ref=Link
Slide Deck: https://pitch.com/public/be2ed5de-f9b3-4a24-8eec-ae4094f6403b
54:0206/02/2023
Common Formal Reports for Business and Technical Writing Students
This lecture covers the basic sections and considerations for proposals, technical reports, and strategic documents.
References Sway: https://sway.office.com/7H8R2hHbv80FK3zN?ref=LinkSlide
Deck: https://pitch.com/public/215ac5bb-ab4b-4849-a854-8f261e04f3e4
01:12:1103/02/2023
Action Reports in the Workplace (Emails, Memos, Progress Reports, Incident Reports)
This lecture introduces several common workplace and technical documents that document situations and direct future actions.
Reference Sway: https://sway.office.com/ch4FsbxsKV6tZshO?ref=Link
Slide Deck: https://pitch.com/public/3221b8cb-e324-4a40-b172-2fe0849eb3e6
01:17:0026/01/2023
Basics of Document Design for Technical Writers
This lecture covers the basics of document design for beginner business and technical writers.
Slide Deck: https://pitch.com/public/639928e4-f821-44e8-a73f-f95ac33233ce
Reference Sway: https://sway.office.com/h8CXAuR4ySUJH7B4?ref=Link
01:13:4324/01/2023
Research and Thought Leadership
This episode offers an introduction to basic research concepts for technical and professional writers.
Reference Sway with resources and further reading
45:2313/01/2023
Basics of Structure and Editing
This episode covers the basics of structure and editing for success in my class.
Reference Sway:
Slide Deck:
01:08:0212/01/2023
2080 Hiring Packet
This episode explains the hiring packet project with a recommended roadmap and the grading explanation.
18:4109/01/2023
2080 Thought Leadership Proposal
This episode explains the project roadmap for the Thought Leadership Proposal for TCID 2080. See Canvas for the milestone details, inspiration, and grading rubrics.
16:1309/01/2023
2080 DEI Research Project
This episode explains the research project to investigate the history, outcomes, and value of dei-related workplace policies for 2080.
13:2509/01/2023
2090 Finals Portfolio
This episode explains the finals portfolio project for TCID 2090. Use Canvas to find more details, the templates, and the grading rubric.
07:4309/01/2023
2090 Recommendation Report Project
This episode explains the big picture for the recommendation report project. See Canvas for the milestone details, grading, and specific instructions.
16:0409/01/2023
2090 Instruction Set Project: Big Picture Overview
This podcast explains the big action of the instruction set project for TCID 2090 in Spring 2023. See Canvas for the specific milestone rfps (instructions) and grading rubrics.
17:2609/01/2023
Introduction and Concepts for TCID: Spring 2023
Your homework this week focuses on understanding the class goals, structure, and general context for professional communication. This episode overviews my general classroom policies, offers the foundations for technical communication and information design, and suggests 5 tips for writing this semester.
I want to be a collaborative work-leader who empowers you to grow. I value student self-efficacy—your belief in your abilities—and skill applicability in my classrooms, which is why I enjoy teaching strategic and technical communication. I also love creating courses that feel like a workplace (in a good way!). The assignments, activities, and grades reflect a combination of classroom best practices and my own experiences in content marketing, public relations, technical editing, professional development, and general office workplaces. I promise to help you feel confident sharing information for business and administrative contexts. I got you!
19:3306/01/2023
Research Proposal | 2080 Business and Admin Writing
Project Scenario:
You work for a research consultation firm (2080 Solutions) and need to cultivate new clients. Your supervisor asks you to create a research proposal to persuade a company of interest to pay for your research services.
https://coda.io/d/_dWSWttQyZ75/Research-Proposal_su6dG
15:0420/10/2022
User Guide Project- 2090
Associates in Technical Writing and Presentation will work in teams to create a user-guide for a technical task.
13:3313/10/2022
A Brief Introduction to Definitions, Descriptions, and Instructions for Technical Writers
For the Technical Writing and Presentation course: audio lecture about definitions, descriptions, and instructions to frame the week's readings and video materials.
12:5113/10/2022
DEI Workshop Team Project
Teams of 2080 Business Writing Students will research a DEI topic related to a business process and create a workshop to teach their classmates.
11:4723/09/2022
Document Revision Project
The 2090 Technical Writing associates will down and revise a poorly designed report.
08:1515/09/2022
Business Blog Analysis
The 2080 Associates will analyze a piece of thought leadership published in the recent year about an industry they are interested in pursuing.
08:4615/09/2022
Audience Usability Study | Assignment Explanation
2090: Teams of students will research the audience for several UCCS technical documents and assess the usability of the products.
Students who complete this activity will demonstrate their ability to create usable content by adopting rhetorical communication strategies. This project requires research techniques and a grasp of how different audiences interact with content. This assignment assesses nine (9) departmental learning outcomes.
1: Develop rhetorical communication strategies that enable end user to take action
2: Hone writing process strategies to enhance communication
4: Develop basic skills in communication tech and the effects
6: Demonstrate knowledge of best practices for specific rhetorical situations
7: Demonstrate empathy of diverse audiences
8: Demonstrate critical consideration of ethical issues in decision-making
9: Collaborate productively in group writing projects
10: Strategically use technology to collaborate productively
11: Research library and online sources
23:0131/08/2022
A conversation about cover letters
This episode is the recorded lecture from 4/25/2022 for Public Relations Techniques.
48:3127/04/2022
3 Golden Rules for better presentations
This episode is the recorded lecture from Wednesday April 27, 2022 for the Public Relations Techniques course.
47:1927/04/2022
Portfolios and Projects in PR
Recording of lecture from 4/22/2022
44:2222/04/2022
LinkedIn Tips and Tools
Recording of lecture on Wednesday 4/20/2022
47:4220/04/2022
Talking Examples of Bad PR
Recording of class on Friday 4/15/2022 with a discussion and brainstorming of how to handle different PR scenarios (from real examples).
38:3515/04/2022
Ethics and Leadership Part 2
Recording of the lecture from 4/13/2022 discussing some elements of ethics, creativity, and leading teams in PR.
44:2214/04/2022
Ethics and Leadership Part 1
The audio is much dimmer on this episode because I didn't have the regular mic set-up. I also needed to cut out segments with videos we watched, linked in the slides below.
Slides
33:4912/04/2022
Careers Part 3 | Common Interview Questions in PR, Communication, Marketing
A recording from lecture on Friday, April 8 where we workshop and consider common interview questions.
47:2610/04/2022
Career Prep Part 2
This episode is the recording of lecture from April 6, 2022. We review tips and strategies for writing resume entries.
43:2806/04/2022
Overview of the Career Demand and Skills in PR and Marketing
Recording from lecture on Monday 4/4/2022.
https://www.unco.edu/career/students/find-your-path/
48:4706/04/2022
Basics of Data Storytelling
Recording from the Friday, April 1, 2022 lecture for Public Relations Techniques
39:3601/04/2022
Social Media and PR
Lecture from 3/9/2022 with very basics of social media and PR including types of audience, types of partners, and core aspects of voice.
52:1610/03/2022