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David Green
In this series, David Green will be speaking to a range of senior HR leaders who are pushing a data-driven and digital HR agenda. There is an increasing need for HR professionals to become more digitally and numerically literate – to acquire the skills necessary to process, produce and leverage digital information to create business value. You'll hear from people leaders who are driving transformation in their organisations on how HR can prepare for the future and what HR leaders need to do to prepare for the Future of Work. Hosted on Acast. See acast.com/privacy for more information.
How to Grow Your People to Grow Your Company (interview with Whitney Johnson)
Whitney Johnson is CEO at Disruption Advisors and author of “Smart Growth – How to Grow Your People to Grow Your Company”. It’s full of advice about how individuals and organisations can realise their potential by charting where they are on Whitney’s reimagined version of the “S curve” model. Whitney has insights that speak to all of us, regardless of where we are on our professional journey. She’s got examples from companies – big and small – who have helped retain key talent by keeping them learning, developing and remaining firmly engaged. Whitney’s also got advice for recruiters on when – and how – they can identify people at the right stage of their career path, thoughts on juggling multiple S-curves at the same time, and tips on how to navigate professional development as we continue to build a new world of work, post-pandemic. Support from this podcast comes from Visier. You can learn more by visiting https://www.visier.com/ Hosted on Acast. See acast.com/privacy for more information.
43:5031/05/2022
How Uber Used Employee Listening to Develop its Return to Office Strategy (Interview with RJ Milnor)
On the show today, I am talking to RJ Milnor, Head of People Analytics at Uber, about the work he and his team have been doing around employee listening, hybrid working and productivity. Throughout our conversation, RJ, talks about the journey that Uber embarked on to use people analytics to better understand employee sentiment, during the pandemic, and how that work has shaped Uber's approach to hybrid working and employees returning to the office.
In this episode, we discuss:How Uber conducts employee listening and how it's approach to surveys and continuous listening has changed throughout the pandemicSome of the insights that RJ’s team has gathered on employee productivity, focus time, and collaboration, while everyone has been based at home
How Uber has shared data and insights with the rest of the organisation, to help the business and employees make better decisions. How people analytics greatly influenced Uber’s return to office strategy and how both the CHRO and CEO, use the insights in their communications to the rest of the companyRJ’s thoughts on how HR can add business value, as we start to come out of the pandemicSupport for this podcast comes from orgvue. You can learn more by visiting https://www.orgvue.com. Hosted on Acast. See acast.com/privacy for more information.
54:5524/05/2022
What is the Impact of Hybrid Working on Employees and Employers? (Interview with Peter Cappelli)
On the show today, I am talking to Peter Cappelli, the George W. Taylor Professor of Management and the Professor of Education and Director for The Centre for HR, at The Wharton School. Throughout the conversation Peter shares his extensive knowledge and research on the world of work, HR, and leadership and we cover a number of different topics that Peter, has unique insights on.These include:The impact of hybrid working on employees and employers and the effect this could have on people in their careers, now that we are coming out of the pandemicHow employers are approaching bringing employees back to the office and what that means for employee productivity and engagementThe rise in employee activism and how organisations should respond to this and why, in Peter’s view, companies just aren't getting better at workforce planningPeter’s thoughts on how HR can add business value, as we start to come out of the pandemicSupport for this podcast comes from orgvue. You can learn more by visiting https://www.orgvue.com. Hosted on Acast. See acast.com/privacy for more information.
55:4217/05/2022
What Do You Need To Support Continuous Workforce Planning? (Interview with Abdul Hummaida)
On the show today, I am talking to Abdul Hummaida, Chief Technology Officer at orgvue. Throughout our conversation, Abdul shares his perspective on the evolution of org design and workforce planning and the shift that companies are making, to more frequent and regular planning cycles. We also discuss: The importance of having access to real-time data that can support planning decisions and enable collaboration across different parts of the businessThe role of technology in supporting organisations to move to shorter planning cycles and provide better security when dealing with sensitive dataHow to build an effective planning process that supports both bottom-up and top-down planning inputs to be aggregated and integrated in a transparent wayAbdul’s thoughts on how HR can add business value as we start to come out of the pandemicSupport for this podcast comes from orgvue. You can learn more by visiting https://www.orgvue.com. Hosted on Acast. See acast.com/privacy for more information.
40:5710/05/2022
Coca-Cola's Chief People Officer on HR's Role in Organisational Transformation
On the show today, I am talking to Lisa Chang, Senior Vice President and Chief People Officer at the Coca-Cola Company. Throughout our conversation Lisa shares her perspective on how HR is evolving as a function, based on her experiences throughout a nearly 30 year career in HR and her current role as a Chief People Officer, for employees across more than 200 countries worldwide. We also discuss:The role of the Chief People Officer and the HR function in supporting organisational transformationThe impact of the pandemic on employee experience and wellness and how the Coca-Cola Company has addressed thisThe critical areas that HR needs to focus on to be successful in the futureHow HR can add business value as we start to transition out of the pandemicSupport for this podcast comes from orgvue. You can learn more by visiting https://www.orgvue.com. Hosted on Acast. See acast.com/privacy for more information.
54:4303/05/2022
How to Encourage Employees to Speak Up with Ethan Burris
On the show today, I am talking to Ethan Burris, Senior Associate Dean for Academic Affairs and Professor of Management at The University of Texas at Austin, where we will discuss Ethan’s fascinating work on employee voice.Throughout our conversation Ethan and I discuss the organisational dynamics surrounding employee voice and leadership. In particular, we discuss:What employees need to consider when giving feedback to their managers and selling ideas up the chain of commandHow managers can create an environment where their employees feel comfortable giving and receiving feedbackWhat companies need to consider when trying to scale employee listeningEthan’s thoughts on how HR can add business value as we start to come out of the pandemicSupport for this podcast comes from orgvue. You can learn more by visiting https://www.orgvue.com. Hosted on Acast. See acast.com/privacy for more information.
55:4326/04/2022
What Will the Future of HR Look Like in 2030? (Isabelle Chappuis and Gabriele Rizzo)
On the show today, I am talking to Isabelle Chappuis and Gabriele Rizzo, the authors of a fascinating new book called "HR Futures 2030. A Design For Future Ready Human Resources".Throughout our conversation, Isabelle and Gabriele run through their 10 traits for the future of work in HR and cover some of the key disciplines that HR leaders will need to consider to be successful in 2030 and beyond.Isabelle, Gabriele, and I also discuss:What is foresight and how can techniques from the world of defence be used in HR and in business to provide a strategic advantageThe importance of topics such as trust, community, digital, and sustainability, to organisations of the futureThree of the 22 disciplines highlighted in their book. The first is called, know your employee. The second is focused on the newly blurred lines between work and life. And the third is a fascinating new area called HR hacktivismTheir perspective on the role of technology in supporting employee experienceSupport for this podcast comes from 365Talents. You can learn more by visiting https://365talents.com. Hosted on Acast. See acast.com/privacy for more information.
52:5219/04/2022
How HR Can be a Partner and a Coach to the Business (Mambu's Chief People Officer, Charlie Johnston)
On this week’s episode of the podcast, I am talking to Charlie Johnston, Chief People Officer at Mambu. Throughout our conversation, Charlie shares his illuminating perspective on how HR can partner effectively with the business and the role of HR in supporting business leaders and their teams. We also discuss:The differences between running HR in a large company and a smaller startup environmentThe capabilities that HR needs to be successful in the futureHow to make sure that HR is always focused on supporting the business strategy The future for employee experience and how technology will support thisSupport for this podcast comes from 365Talents. You can learn more by visiting https://365talents.com. Hosted on Acast. See acast.com/privacy for more information.
55:2912/04/2022
How to Use Skills Data as a Catalyst to Improve Talent Experience (Loïc Michel, 365Talents)
On this week's podcast, I am talking to Loïc Michel, CEO at skills intelligence and talent marketplace platform 365Talents.Throughout this episode, Loïc and I discuss:How skills data can be used to improve employee experience and support successful talent managementHow advances in AI now mean that skills can be mapped in real time, overcoming some of the complexities that organisations have struggled with in doing this previouslyHow skills data can be used for internal mobility and improving employee retentionLoïc’s thoughts on the future of employee experience and how technology will support this.
Support for this podcast comes from 365Talents. You can learn more by visiting https://365talents.com. Hosted on Acast. See acast.com/privacy for more information.
43:2305/04/2022
How to Connect People Analytics and Employee Experience (Laura Stevens, DSM)
On the show this week, I am talking to Laura Stevens, Vice President of Global Strategy, Analytics and Employee Experience at DSM.Throughout this episode, Laura and I discuss:How Laura is using her prior experience as a people analytics consultant, to influence her strategy for the people analytics function at DSMThe synergies and opportunities that can be leveraged between employee experience and people analytics by designing services with the human in mindHow people analytics teams can help to support HR business partners and managers, to become more data-drivenLaura’s tips on how to prioritise the areas that people analytics teams should work on, in order to ensure that they can scale successfullySupport for this podcast comes from 365Talents. You can learn more by visiting https://365talents.com. Hosted on Acast. See acast.com/privacy for more information.
38:4529/03/2022
How to Build Great Employee Experiences with Jason Averbook
On the show this week, I am talking to Jason Averbook, CEO and Co-Founder at Leapgen, one of the leading global authorities on HR technology and employee experience.Throughout this episode, Jason and I discuss:His thoughts on how companies should approach employee experience and why that involves a whole person approach with human experience as the focus.Why it is so important to understand an individual's purpose and how they want to work, so you can design solutions that meet them where they are and where they are goingThe role of data and technology in helping organisations to understand and measure employee experienceWhy building trust and understanding how people feel, is so important when designing employee experience. And finally, Jason walks through some examples of how some of the best companies are building great employee experience.Support for this podcast comes from 365Talents. You can learn more by visiting https://365talents.com. Hosted on Acast. See acast.com/privacy for more information.
52:3022/03/2022
Does the Future of Work Mean Work Without Jobs? (Ravin Jesuthasan and John Boudreau)
This week, we have got two guests on the show: Ravin Jesuthasan, Senior Partner at Mercer and John Boudreau, Professor Emeritus of Management and Organisation at the University of Southern California, The Marshall School of Business, who are releasing a new book, their fourth together, called Work Without JobsIn this episode we will explore, with John and Ravin, what they are calling a new work operating system, to help people to better understand the link between qualifications, learning and jobs and move away from the current system. Throughout the episode, John and Ravin discuss: How they see the future of work and jobs evolving, including the core principles behind their new work operating systemExamples of organisations like Unilever, Genentech, and DHL, who have already started to move towards this future systemThe impact on leadership of moving to a new work operating system and what that entails for existing leadership behavioursWhat this means for HR, people analytics, and society in general, and look at how you can get started with adopting this new way of workingSupport for this podcast comes from iPsychtec. You can learn more by visiting https://ipsychtec.com/ Hosted on Acast. See acast.com/privacy for more information.
55:5015/03/2022
How Unilever is Creating New Ways of Working for Its Employees (Placid Jover, Unilever)
This week’s podcast guest is Placid Jover, VP of HR for Latin America at Unilever.Throughout the episode, Placid and I discuss:His perspective on how the people analytics field has evolved over the last decadeHow Unilever is tackling inclusivity, in particular when it comes to age and changing workforce demographicsThe new innovative model that Unilever has launched called, U-Work, that helps its workforce to work, earn, learn, and live differentlyThe impact of the pandemic on the advancement of new working models for the future of workHow behavioural science can help improve the workplaceSupport for this podcast comes from iPsychtec. You can learn more by visiting https://ipsychtec.com/ Hosted on Acast. See acast.com/privacy for more information.
43:5808/03/2022
How to Measure Culture and Organisational Behaviour (Hani Nabeel, iPsychTec)
This week’s podcast guest is Hani Nabeel, Chief Behavioural Scientist at iPsychTech, who discusses how behaviours are the leading indicator of culture, and why he thinks it is time to stop relying on measuring the outcomes of culture, like engagement, during a culture transformation.Throughout the episode, Hani and I discuss:The use of neural thinking, neural technology, and predictive analytics to measure cultureHow to connect culture to business outcomes and demonstrate the value of culture transformationVarious case studies from companies who are tackling cultural transformation and measuring successSupport for this podcast comes from iPsychtec. You can learn more by visiting https://ipsychtec.com/ Hosted on Acast. See acast.com/privacy for more information.
50:3801/03/2022
Why is Organisational Behaviour Important in the Workplace? (Nigel Guenole, Goldsmiths)
This week’s podcast guest is Nigel Guenole, Director of Research and Ethics at the Institute of Management at Goldsmiths, University of London and a former colleague from our respective time at IBM.Throughout the episode Nigel and I discuss: How the field of organisational behaviour has evolved over the last few years
What the value of the field is to the enterprise and what some of the new opportunities areThe capabilities that companies should build in organisational behaviour and how to do thisNigel's recent research, looking into emerging analytical methods, skills identification, and building a skills ontologySupport for this podcast comes from iPsychtec. You can learn more by visiting https://ipsychtec.com/ Hosted on Acast. See acast.com/privacy for more information.
45:0822/02/2022
Addressing the Needs of Neurodiverse Indviduals in the Workplace (Nancy Doyle, Genius Within)
This week’s podcast guest is Dr. Nancy Doyle, Chief Research Officer at Genius Within and Co-Director at the Centre for Neurodiversity at Work.In our conversation, Nancy and I discuss:That 15 to 20% of the population are neurodiverse,
so we are all managing neurodivergent people in our organisations, whether we realise it or notHow to build organisations that are inclusive to the needs of neurodivergent people, including the most important touch points in the employee journey that should be addressedThe business benefits of hiring neurodiverse individuals, including examples from organisations such as MicrosoftThe research that Nancy, is currently heading up at the Centre for Neurodiversity at Work, including the intersection of exclusion of autistic people across the globe and autistic people's experience of bringing their authentic selves to workHow practitioners can stay up to date with research in the academic sphereSupport for this podcast comes from iPsychtec. You can learn more by visiting https://ipsychtec.com/ Hosted on Acast. See acast.com/privacy for more information.
01:03:5615/02/2022
How Novartis is Building a Skills Operating System for Workforce Planning (René Gessenich, Novartis)
This week’s podcast guest is René Gessenich, Head of Strategic Workforce Planning at Novartis, who shares the work that he’s been doing to build a skills operating system for workforce planning at Novartis.In this episode, René and I discuss: Why having a robust skills ontology is so importantHow to incorporate internal and external skills data, in a single skills ontologyNovartis's approach to skills-based workforce planning with some examples of their targeted approachSpecific advice for organisations looking to adopt a skills-based approach to workforce planningSupport for this podcast comes from Medallia. You can learn more by visiting https://www.medallia.com/employee-experience/. Hosted on Acast. See acast.com/privacy for more information.
42:1208/02/2022
Rethinking Your Learning Strategy to Drive Organisational Performance (Charles Jennings, 70:20:10 Institute)
This week’s podcast guest is Charles Jennings, Partner at the 70:20:10 Institute. Charles is a big believer in getting the learning context right by better embedding learning into work, often called informal learning, experiential learning, or real learning. While the 70:20:10 model was designed to promote this approach, many organisations adopting the model are still falling short of the mark. Charles and I dig into this in more detail throughout the episode, with many insights, both from the academic literature and practical case studies from organisations. In this episode, we discuss:How to re-think our traditional conceptions of learning, and better embed up-skilling into daily work and social interactionsFocusing on performance analysis over skills or learning analysis, and how organisations can achieve this with examples from a couple of companiesThe relevance of the 70:20:10 model for learning today and getting L&D teams back on track, thinking about performance and impact instead of viewing learning itself as the end goalSupport for this podcast comes from Medallia. You can learn more by visiting https://www.medallia.com/employee-experience/. Hosted on Acast. See acast.com/privacy for more information.
54:4601/02/2022
How to Understand the Business Value of Employee Experience (Melissa Arronte, Medallia)
This week’s podcast guest is Melissa Arronte, Employee Experience Practice Lead at Medallia. Melissa started her career in people analytics before the term really even existed and her career has taken her on a fascinating journey where she has become a bonafide expert in employee surveys and continuous listening, two topics that we cover extensively throughout this episode. Throughout this episode Melissa and I discuss:The state of employee experience todayHow to measure the business impact of employee experience and the future of the fieldThe technology buying journey for employee experience leadersContinuous listening in the workplace, the business value, the key challenges and the data sources available beyond employee surveysSupport for this podcast comes from Medallia. You can learn more by visiting https://www.medallia.com/employee-experience/. Hosted on Acast. See acast.com/privacy for more information.
49:5625/01/2022
Developing a Data-Driven Culture at Standard Chartered Bank (Interview with Steve Scott)
This week’s podcast guest is Steve Scott, Managing Director and Global Head of Workforce Management and Analytics at Standard Chartered Bank, talking about the critical importance of developing a data-driven culture in HR, in order for people analytics to deliver sustainable value to the business. Throughout this episode, Steve and I talk about:How the field of people analytics is evolvingBuilding an effective talent marketplace that functions in a hybrid work environmentThe transformation of people analytics at Standard Chartered, to a value adding functionHow to ensure that the field continues to address business challenges and the future of people analyticsThe role of the CHRO and the people analytics leader in developing a data-driven culture for HRSupport for this podcast comes from Medallia. You can learn more by visiting https://www.medallia.com/employee-experience/. Hosted on Acast. See acast.com/privacy for more information.
46:0418/01/2022
How to Manage the Impact of the Pandemic on the Workforce (Interview with Thimon de Jong)
This week’s podcast guest is Thimon De Jong, a social psychologist specialising in the future of human behaviour and the Founder at Whetston. Throughout this episode Thimon and I talk a lot about the psychological impacts of the pandemic on the workforce and discuss the following topics:How organisations and employees confront change during a crisis and taking an experimental approach to hybrid workThimon’s interesting perspective on why asking employees what they want during the crisis itself, might not be the best approachThe reality of COVID being a digital decelerator despite the speed at which companies have gone virtualThe Gen Z workforce and how allowing younger workers to shape the workplace might be more effective than trying to mould the individuals themselves, to meet the expectations of the existing environmentSupport for this podcast comes from Medallia. You can learn more by visiting https://www.medallia.com/employee-experience/. Hosted on Acast. See acast.com/privacy for more information.
42:5511/01/2022
Bonus: David Green's HR Trends and Predictions for 2022
This week’s podcast is a special bonus episode where David shares his thoughts on the trends and predictions for HR in 2022. 2021 exposed a growing chasm between employers, who yearn for a return to significant in person based working, and employees, who don’t. This only magnifies the importance of the field of human resources. The pandemic has not only accelerated the future of work, it has accelerated the role of HR too. HR’s journey from an inward looking function, focused on compliance, process, standardisation, and intuition, to an outward looking function, focused instead on skills, products, personalisation, and data, has gathered paced in the last two years and is set to quicken further in 2022. In this episode, David discusses:How HR is orchestrating the shift to hybrid workHow leading companies productised people analytics solutions for employees, managers, and executivesWhy the shift towards a skills-based organisation is transforming the role of HRWhat HR leaders and professionals should do to prepare for the future Hosted on Acast. See acast.com/privacy for more information.
56:2104/01/2022
Bonus: How to Build an Exceptional Employee Experience (Interview with Nerys Mutlow)
This week’s podcast guest is Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow. Throughout this episode Nerys and I discuss: The gap between customer experience and employee experience and Nerys’s perspective on how employee experience is evolvingHow to design an excellent employee experience by thinking beyond personas to individual level wants and needThe relationship between employee wellbeing and productivity, and striking the right balance in particular for hybrid workThe importance of employee listening and experimentation in the hybrid work environmentSupport for this podcast is brought to you by ServiceNow. You can learn more by visiting servicenow.com. Hosted on Acast. See acast.com/privacy for more information.
46:5021/12/2021
How to Deploy Ethical AI and Build Data Literacy in HR (Interview with Anshul Sheopuri)
This week’s podcast guest is Anshul Sheopuri, Vice-President and Chief Technology Officer at IBM Workforce, talking about one of the key skills for HR professionals at IBM, data literacy. As both a business and technical executive at IBM, working in HR, Anshul shares his views with us on both the strategic and technological future of HR, with a particular focus on the application of artificial intelligence across the field. Throughout this episode Anshul and I discuss:The five pillars of trustworthy AI and HR: transparency, explainability, fairness, robustness, and privacy, as well as examples of trustworthy AI in actionThe applications of AI in HR, that Anshul is most excited about, including the multifaceted recommendation engine that connects IBMers to learning, mentors, job roles, and career opportunities, with skills data as the silver thread that holds it all togetherAnshul’s top tips for HR and people analytics professionals, to deploy AI ethicallyHow to develop a data-driven culture at IBM by celebrating individuals who embody that culture, investing in the right tools and technology to democratise data across the organisation and making it clear which skills are needed, including data literacySupport for this podcast is brought to you by Huler, you can learn more by visiting huler.io. Hosted on Acast. See acast.com/privacy for more information.
46:1414/12/2021
How ABN AMRO Delivers Business Value Using People Analytics (Interview with Patrick Coolen)
This week’s podcast guest is Patrick Coolen, Global Head of People Analytics, HR Intelligence and Organisational Design at ABN AMRO, talking about his journey, setting up and evolving his people analytics team at ABN AMRO, over the last eight years.
I have known Patrick, for most of that time and one of the main things that has always stood out to me has been his laser sharp focus on delivering value to the business. Throughout this episode, Patrick and I discuss:His brilliant article written together with his colleague Jaap Veldkamp, 8 Big Ticket Items for People AnalyticsAnalytics for personalisation as well as analytics for value and analytics for evaluationPatrick's journey developing the people analytics team at ABN AMRO over the last eight years, which all started with a focus on advanced analytics and the businessThe excellent work Patrick is doing in employee listening
Support for this podcast is brought to you by Huler, you can learn more by visiting huler.io. Hosted on Acast. See acast.com/privacy for more information.
49:5807/12/2021
How Can Workplace Technology Support a New World of Work? (Interview with Nicky Hoyland)
This week’s podcast guest is Nicky Hoyland, CEO, and co-founder of Huler who talks about moving away from defining where work gets done and instead focusing on the task at hand, the ultimate goal we are striving towards, and letting people figure out for themselves the best way to do that. As a self-proclaimed work tech nerd, Nicky talks about the role that workplace tech plays in a new world of work, enabling people to get work done in the easiest simplest way possible, so once again, we can focus on the end goal of business, above all else.Throughout this episode, Nicky and I discuss:How workplace tech has rapidly evolved over the last two years and what to expect of workplace tech, employee experience, and digital wellbeing, moving forwardsHow to set up your hybrid meeting for success How to create a culture of trust in the workplace, which is vital for performanceSupport for this podcast is brought to you by Huler, you can learn more by visiting huler.io. Hosted on Acast. See acast.com/privacy for more information.
52:3130/11/2021
The Role of People Analytics in Enabling Employee Success (Interview with Ernest Ng)
This week’s podcast guest is Ernest Ng, Vice President of Global Employee Success Strategy and People Analytics at Salesforce. In this episode, Ernest shares his team’s approach to managing the workforce, mirroring the approach the company takes to ensure customer success and satisfaction.Throughout our conversation, Ernest and I discuss:The role of people analytics in ensuring employee success The importance of developing a data driven culture across HRSalesforce’s approach to hybrid work, known as the success from anywhere strategy, and the role of the people analytics team in enabling the approach, by helping the business to understand the conditions that help employees be productive and healthyThe critical elements for success in people analytics, including getting the right stakeholders involved in the execution phase and the investment phaseThe team’s work on skills inference and how this has been used across internal mobility programs, career development, mentoring programs, as well as talent acquisition and onboardingSupport for this podcast is brought to you by Huler, you can learn more by visiting huler.io. Hosted on Acast. See acast.com/privacy for more information.
47:3823/11/2021
How to Enable and Measure Culture Transformation (Interview with Dr. Jaclyn Lee)
This week’s podcast guest is Dr. Jaclyn Lee, Chief Human Resources Officer at the Singapore University of Technology and Design, who is talking about the role of data and analytics in the culture transformation program at the university. While technology plays a big part in culture transformation at the university, Jaclyn remained ever cognisant of the people at the heart of the transformation and ensuring that their diverse values were understood and respected. Throughout this episode Jaclyn and I discuss:How to attract a diverse pool of international talent to a brand new universityBridging the practitioner, academia divide to develop a tool to measure culture transformationEstablishing a data-driven workforce planning process at the university and overcoming initial resistance by establishing a task forceUp-skilling HR professionals to become more digitally literate and analytically capableSupport for this podcast is brought to you by Huler, you can learn more by visiting huler.io. Hosted on Acast. See acast.com/privacy for more information.
39:0916/11/2021
How to Help Individuals and Organisations Successfully Navigate Change (Interview with April Rinne)
This week’s podcast guest is April Rinne, Change Expert and Author of her fantastic new book, Flux: Eight Superpowers For Thriving in Constant Change. April is on a mission to get us to think differently about our relationship to change. It is not something we can necessarily control, but it is something we need to be very comfortable with.Throughout this episode, April and I discuss:The eight superpowers to help individuals and organisations successfully navigate change, as well as April's number one piece of advice to organisations going through changeThe power of portfolio careers for workforce planning, for the individual to have a meaningful, satisfying work life and on a societal level, to provide unparalleled access to opportunitiesThe shifting relationship between employee and employer and how the concept of a job is swiftly becoming extinctSupport for this podcast is brought to you by Degreed, to learn more visit degreed.com. Hosted on Acast. See acast.com/privacy for more information.
58:1009/11/2021
How to Strike a Balance Between Being Technology Enabled and Human Centric (Interview with Tina Kao Mylon)
This week’s podcast guest is Tina Kao Mylon, Chief Talent and Diversity Officer at Schneider Electric. In this episode, Tina talks about how Schneider Electric uses their talent marketplace platform to not only match individuals to career opportunities, but also to mentors, striking the right balance between being technology enabled and human centric.Throughout this episode Tina and I also discuss:Schneider Electric’s pragmatic and applied high tech, high touch, approach to culture and leadership transformationHow Schneider Electric is using employee voice to help build a flexible and hybrid work approach that is inclusive of everyoneHow data and analytics ensures the success of Schneider Electric’s unique multi-hub modelThe ways in which Schneider Electric’s talent marketplace model, disrupts manager’s understanding of work and careers and democratises opportunities for the workforce Hosted on Acast. See acast.com/privacy for more information.
47:3902/11/2021
How Can Organisations Provide the Right Environment for Employees to Learn? (Interview with Janice Burns)
This week’s podcast guest is Janice Burns, Chief People Officer at Degreed, who is passionate about the importance of learning and that the impact of learning isn't limited to remaining within the four walls of an organisation. Throughout this episode, Janice and I discuss:Janice’s key strategic roles moving into the Chief People Officer roleThe concept of guided freedom and why learning leaders should think differently about facilitating learningThe role of coaching and mentoring in professional developmentSupport for this podcast is brought to you by Degreed, to learn more visit degreed.com. Hosted on Acast. See acast.com/privacy for more information.
47:3426/10/2021
Why Companies Need to Interrupt Bias to Truly Create Inclusion (Interview with Joan C. Williams)
This week’s podcast guest is Joan C. Williams, distinguished Law Professor at the University of California, Hastings College of Law, and Director for the Centre of WorkLife Law, and author of a brilliant new book, Bias Interrupted: Creating Inclusion for Real and for Good. Joan is dedicated to propagating an approach to Diversity and Inclusion that delivers real impact for the business and ensures real change is made.Throughout this episode, Joan and I discuss:How to connect D&I initiatives to business metrics that matter, with case studies from companies around the worldThe five patterns of bias that repeatedly emerge across organisations and industriesThe concept of bias interrupters, what they are and how to use them in everyday scenarios, to reduce the impact of biasThe ethical and legal challenges of measuring diversity data and why these challenges are not a good enough excuse for not doing the workSupport for this podcast is brought to you by Degreed, to learn more visit degreed.com. Hosted on Acast. See acast.com/privacy for more information.
50:2219/10/2021
How Does a Great Learning Experience Deliver Value to the Business?
This week’s podcast guest is Peter Manniche Riber, Head of Digital Learning and Analytics at Novo Nordisk, speaking about how the shift to remote work and digital ways of working has, in many ways, democratised learning and made it more inclusive. Great learning experiences should deliver value to the individual by opening up new opportunities as well as creating value for the organisation.
Throughout the episode Peter and I discuss:What a great learning experience looks like and how it delivers value to the businessHow to measure the business impact of learning, using business indicators and data that already exists in the organisationHow to focus on the ethics of analysing learning data, to deliver value, not only to the business, but to the individual employee as wellWhat we mean by data driven learning design and why it is so importantSupport for this podcast is brought to you by Degreed, to learn more visit degreed.com. Hosted on Acast. See acast.com/privacy for more information.
48:0812/10/2021
How Does ING Create a Culture of Learning Agility? (Interview with Maarten van Beek)
This week’s podcast guest is Maarten van Beek, HR Director for Belgium, The Netherlands, and Luxembourg at ING, who I spoke to about the shift from a learn, work, retire approach to careers, to a model of lifelong learning.To encourage lifelong learning and talent fluidity across the organisation, taking an employee centric approach is vital. In Maarten’s opinion. HR should focus more on the employee journey, the employee experience and less on the responsibilities and confines of rigid traditional L&D roles.Throughout the episode Maarten and I discuss:How organisations can promote a lifelong learning approach to work by encouraging and supporting employees to reinvent their skill sets every three to five yearsThe power of using skills data to fuel talent fluidityThe business value and societal value of measuring skills proficiency without depending on traditional qualifications and educational experienceSupport for this podcast is brought to you by Techwolf. To learn more, visit techwolf.ai. Hosted on Acast. See acast.com/privacy for more information.
47:3105/10/2021
Taking a Skills-Based Approach to Workforce Planning (Interview with Ralf Buechsenschuss)
In this episode of the podcast, Ralf Buechsenschuss, Global Head of Org Design, Analytics and Digitalisation at Zurich Insurance Company, speaks about the future of work, which we both agree is most definitely already here, and how it necessitates a skills-based approach to workforce planning.
The unpredictability and pace of change facing organisations today is, without a doubt a major challenge, a challenge only exacerbated since the start of the pandemic. It is a skills-based approach to workforce planning that has the potential to position the HR function as a strategic partner to the business, by addressing business priorities as they arise.
Throughout this episode, Ralf and I discuss:Why it is high time to stop viewing workforce planning as a cyclical process, and instead view the starting points of any workforce planning activity as the business strategy and in particular specific business challenges, as they ariseRalph's ingenious use of organisational network analysis and workforce planning to understand the flow of expertise throughout the organisationHow workforce planning and org design can be viewed as two sides of the same coin, and how bringing both under the same umbrella can help HR deliver more value to the businessSupport for this podcast is brought to you by Techwolf. To learn more, visit techwolf.ai. Hosted on Acast. See acast.com/privacy for more information.
40:0528/09/2021
How Do You Understand the Skills of Your Workforce? (Interview with Mikaël Wornoo)
The World Economic Forum’s Future of Jobs 2020 report, predicts that by 2025, 50% of all employees will need to be re-skilled as 97 million new jobs emerge and 85 million jobs will be displaced by a shift in labour between humans and machines. In this episode of the podcast, Mikael Wornoo, Founder and COO at TechWolf, speaks about how AI and natural language processing is helping to solve a perennial challenge for organisations, namely the process of gathering skills data automatically, continuously, and objectively to understand the skills you have, the skills you need and the gap in-between. Throughout this episode, Mikael and I discuss these topics and others, including:The biggest challenges facing organisations in gathering and utilising skills dataHow TechWolf helps customers build a single skills taxonomy in just eight weeks and how this can be used to power technologies that drive employee learning and mobilityHow companies are using skills data to solve a myriad of challenges and help the business effectively see around cornersSupport for this podcast is brought to you by Techwolf. To learn more, visit techwolf.ai. Hosted on Acast. See acast.com/privacy for more information.
42:3521/09/2021
How Can You Reduce Collaborative Overload? (Interview with Rob Cross)
In this episode of the podcast, my guest is Rob Cross, Professor of Global Leadership at Babson College and author of a brilliant new book “Beyond Collaboration Overload”. In this episode, Rob talks about the number one predictor of performance. It's not actually about how smart you are, but how you act as an energiser across your network. Throughout the episode. Rob and I discuss:How to reclaim 18% to 24% of your time or about one full day per week by reducing collaborative overloadWhat it means to be an energiser and how to use organisational network analysis or ONA to measure energisers and their impact across the organisationHow to use active and passive ONA to tackle pressing business challenges such as designing successful hybrid work and diversity and inclusion initiativesSupport for this podcast is brought to you by Techwolf. To learn more, visit techwolf.ai. Hosted on Acast. See acast.com/privacy for more information.
59:4414/09/2021
Dave Ulrich and Jonathan Ferrar on Building Excellence in People Analytics
In this episode of the podcast, which sees Dave Ulrich taking my usual host chair and Jonathan Ferrar and I answering Dave's questions, we discuss some of the key messages from Excellence in People Analytics and the Nine Dimensions for Excellence in People Analytics that we write about in the book. We also talk about the traditional HR function’s attitudes towards analytics, the skills the future HR professional needs and how more broadly people analytics will support a new approach to careers and upskilling for the organisation. Throughout the discussion, we also cover several case studies from the likes of Microsoft, Nestle and FIS. Support for this podcast is brought to you by Techwolf. To learn more, visit techwolf.ai. Hosted on Acast. See acast.com/privacy for more information.
01:07:1207/09/2021
BONUS: Microsoft's Chief People Officer on Creating a Data Driven Culture in HR (Interview with Kathleen Hogan)
Of the companies Jonathan Ferrar and I researched and included in our recently published book Excellence in People Analytics. One that really stood out was Microsoft. It is one of the best examples of scaling people analytics to provide value for employees and the business. I am especially delighted, therefore, that Microsoft's Chief People Officer, Kathleen Hogan is my guest on this week's episode of the podcast.In our conversation, Kathleen and I discuss: How HR is a strategic partner to the business at Microsoft How Kathleen has worked closely with CEO Satya Nadella, to develop the culture at Microsoft over the last five years The role of people data in supporting decision-making and busting myths The impact of continuous learning How a daily pulse of two and a half thousand employees has helped shape Microsoft's approach to hybrid workingThis episode is a must listen for anyone interested or involved in people strategy, culture and inclusion. So that's business Leaders, Chief HR Officers and anyone in a people analytics, learning, talent management or HR business partner role. Hosted on Acast. See acast.com/privacy for more information.
46:3803/08/2021
Using Data, Analytics and AI in Talent Management (Interview with Toon van der Veer)
My guest on this week's episode of the podcast, Toon Van der Veer, is the Global Vice President of People Continuity at AB InBev and a strong proponent of using data, analytics and artificial intelligence in people management. As Toon explains to me in our conversation, data provides HR professionals with countless opportunities. And this is certainly proving to be the case with the innovative work he is leading at AB InBev.In our conversation, Toon and I discuss: How AB InBev brings data to talent conversations The importance of focusing on adoption and change management Why a "You spoke. We listened. We acted." approach is a critical element of employee listening How companies should approach the measurement and utilisation of skills dataThis episode is a must listen for anyone interested or involved in people analytics, employee experience, and HR tech, so that is CHROs and anyone in a people analytics, workforce planning, or HR business partner role.Support for this podcast is brought to you by AG5. To learn more, visit www.ag5.com. Hosted on Acast. See acast.com/privacy for more information.
47:2727/07/2021
How Tata Steel Uses Skills Data For Learning and Workforce Planning (Interview with Joanne Kuipers)
In research we undertook last year at Insight222, to investigate the future of workforce planning, nearly all of companies surveyed (90%) expressed the desire to build a skills-based workforce planning process.However, only a quarter of companies just 26% were actively doing so. One company that is successfully harnessing skills data to inform workforce planning and learning and to drive business outcomes such as safety compliance and productivity is Tata Steel. My guest on this week's episode of the podcast is Joanne Kuipers, manager at the Tata Steel academy based in the Netherlands.In our conversation, Joanne and I discuss: How Tata Steel visualises skills data and makes it actionable for managers The key considerations in a build versus buy approach to closing skills gaps The public private approach to up-skilling and re-skilling in the Netherlands How companies should approach the measurement and utilisation of skills dataThis episode is a must listen, for anyone interested or involved in operationalising skills data to support learning and consequently benefit the business and the workforce. So that is CHROs and anyone in a learning people, analytics, workforce planning, or HR business partner role.Support for this podcast is brought to you by AG5. To learn more, visit www.ag5.com. Hosted on Acast. See acast.com/privacy for more information.
40:5920/07/2021
What are the Benefits of Measuring Employee Skills Data? (Interview with Rick van Echtelt)
By 2025, 50% of all employees will need to be re-skilled, according to the World Economic Forum's future of jobs 2020 research. The same study predicts 97 million new jobs will emerge and 85 million will be displaced by a shift in labour between humans and machines. Most commentators believe that the pandemic has only accelerated this progress. It is not surprising, therefore, that skill availability is high on the CEO’s agenda. Recent research by McKinsey highlights that 79% of CEOs are concerned about skill availability impacting, innovation, cost, quality and growth.My guest on this week's podcast is Rick Van Echtelt, The Founder and CEO at AG5. Through their software AG5’s mission is simple, to visualise and close skills gaps. Rick and his team do this by essentially providing an accounting system for skills, which aggregates data from multiple systems, maps current skills, tracks progress towards learning new skills and identifies some missing skills needed to future-proof the organisation.In our conversation, Rick and I discuss: The challenges involved in getting a handle on skills data The value of measuring skills data and how companies should approach it How having a skills based view provides multiple benefits How AG5 helps clients visualise and close skills gapsThis episode is a must listen for anyone interested or involved in creating a workforce planning, learning and recruiting tool. So that is CHROs and anyone in a people analytics, learning, workforce planning, talent acquisition or HR business partner role.Support for this podcast is brought to you by AG5. To learn more, visit www.ag5.com. Hosted on Acast. See acast.com/privacy for more information.
31:2913/07/2021
How Rabobank Has Created an Agile HR Function (Interview with Tertia Wiedenhof)
The guest on this week's episode is Tertia Wiedenhof, Global Leader and Product Owner for the People Analytics and Insights Team at Rabobank. To reflect the advance of new technology, the changing needs of customers, the emergence of new competitors and changes in the way we work, Rabobank is shifting to agile ways of working as it transforms into a fast moving, digital co-operative bank. HR at Rabobank was one of the early adopters in embracing agile, but what does this actually mean to the work of HR? What does it mean to the approach to people analytics, both in the way the function is set up and the focus of its work?In our conversation Tertia and I discuss: How the shift to agile has intensified the focus on employee experience How the people analytics team is set up and how it collaborates with the business The impact the move to agile has had on the HR operating model How to design, test and iterate products with and for employees The changes in skillsets required to flourish with agile ways of workingThis episode is a must listen for anyone interested or involved in business transformation, new ways of working and employee experience. So that is Business Leaders, Chief HR Officers and anyone in a People Analytics, Organisational Design, Culture, Learning, Employee Experience, or HR Business Partner role.Support for this podcast is brought to you by AG5. To learn more, visit www.ag5.com. Hosted on Acast. See acast.com/privacy for more information.
38:5806/07/2021
How You Can Reverse Engineer Success (Interview with Ron Friedman)
As Ron Friedman, my guest on this week's episode, explains, we have been taught for generations that there are two ways to succeed either from talent or practice, the latter popularised by Malcolm Gladwell in his book Outliers.In his new book, Decoding Greatness, Ron describes a third path. One that has quietly launched icons in a wide range of fields from artists, writers and chefs to athletes, inventors and entrepreneurs and one that would be applied widely to learning in the workplace, the path of reverse engineering. Ron is a social psychologist whose main focus is on helping people succeed faster. He is a frequent contributor to publications like Harvard Business Review, Psychology Today and Forbes. Ron’s first book, The Best Place To Work, The Art and Science of Creating an Extraordinary Workplace, which we also discuss in our conversation, was named a Business Book Of The Year by Inc.In our conversation, Ron and I discuss: The differences between learning through talent practice and reverse engineering How to harness the power of reverse engineering and boost your career Why the three key psychological needs of autonomy, competence and relatedness are at the heart of employee engagement and performance How to learn and acquire new skills How to optimise for workplace relationships and work environments in a hybrid futureThis episode is a must listen for anyone interested or involved in creating a culture of performance and continuous learning. So that is Business Leaders, CHROs and anyone in a people analytics, culture, learning, employee experience or HR Business Partner role.Support for this podcast is brought to you by AG5. To learn more, visit www.ag5.com. Hosted on Acast. See acast.com/privacy for more information.
43:5629/06/2021
How is Novartis Reinventing Performance Management? (Interview with Steven Baert)
The transformation that Steven Baert is leading as Chief People and Organisation Officer at Novartis, in shaping culture and leadership to a re-imagined medicine is hugely impressive. As Steven explains in this week's episode of the podcast, Novartis is successfully fuelling a scientific and entrepreneurial spirit of the company through its inspired, curious and un-bossed culture. This equips the people closest to the customer or product with the freedom to own the important decisions about their work for themselves. Novartis is also empowering their people by re-imagining its approach to performance management. As one of the worlds foremost science companies, that is entirely fitting that Novartis has taken a scientific approach to diagnosing, developing, trialling and productising its approach to performance management.In our conversation Steven and I discuss: How he partners with CEO Vasant Narasimhan and the rest of the executive team at Novartis The concept of un-bossing and what that entails for leaders How Novartis has diagnosed that their previous performance management culture was a point of friction for employe How Novartis has taken a scientific approach to re-imagining performance management involving 16,000 people The four elements of the new approach to performance management, encompassing objectives, feedback, recognition and rewardThis episode is a must listen for anyone interested or involved in the role of organisational culture and performance. So that is Business Leaders, Chief HR Officers and anyone in a Strategy, People, Analytics, Culture, Employee Experience or HR Business Partner role.Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr. Hosted on Acast. See acast.com/privacy for more information.
39:2022/06/2021
How Does AT&T Link Business Transformation, Culture and Performance Management? (Interview with Melissa Corwin)
AT&T is the world's largest telecommunications company and it is in the midst of a major business and organisational transformation. As part of this AT&T is evolving its performance culture towards a more agile approach based on the notion of Kind Candor. My guest on this week's episode, Melissa Corwin, is The Vice President for Employee Experience and she is overseeing the development of the new performance culture. As you will hear, this is an impressive, well coordinated strategy that is supported across the organisation and tied closely to improving outcomes for the business, employees and AT&T’s customers.In our conversation, Melissa and I discuss: The impact of AT&T's business transformation on culture and behaviours The key components of the new performance culture The importance of Kind Candor and we look at the expected outcomes of the new performance culture.This episode is a must listen for anyone interested in or involved in the role of performance culture and performance management in business transformation. So that is Business Leaders, Chief HR Officers and anyone in a Strategy, People Analytics, Culture, Employee Experience or HR Business Partner role.Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr. Hosted on Acast. See acast.com/privacy for more information.
40:0515/06/2021
Why Employee Experience And Performance Management Are Two Sides Of The Same Coin (Interview with Greg Harris)
The guest on this week's episode is Greg Harris, CEO of Quantum Workplace, which was founded in 2003 and has since emerged as one of the pioneers in the revolution of the employee feedback market.Greg believes that the economic value of employee feedback is probably equal to, or greater than, input from customers and that employee feedback is the first step in creating an inclusive environment. Greg also explains why employee engagement and performance management are two sides of the same coin.In our conversation, Greg and I discuss What modern employee feedback looks like and how it has evolved over the last 10 years How CEOs have used employee listening to drive communication to the workforce during the pandemic How to drive action, behaviour change and a culture of inclusion, from the insights arising from employee feedback How employee experience and people data is driving a similar change in HR, to the change that customer experience and customer data has already made to the marketing function How companies should approach performance management in the future.This episode is a must listen for anyone interested or involved in employee listening, employee experience and the reshaping of performance management. So that is Chief Human Resource Officers and anyone in an employee Experience, People Analytics, Culture or HR Business Partner role.Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr. Hosted on Acast. See acast.com/privacy for more information.
43:3908/06/2021
How BNY Mellon Supports Employee Wellbeing and Resilience (Interview with Jolen Anderson)
BNY Mellon is America's oldest bank, having been created in 1784, and is currently on a journey of reinvention as it transforms into a digital organisation. The pandemic has accelerated this journey and that is where Jolen Anderson, my guest on this week's episode, comes in. Jolen is a Global Head of Human Resources and with her team, is responsible for translating their business strategy into their workforce strategy and igniting the passion of BNY Mellon's employees. As the business transformation was accelerated by the pandemic Jolen and her team are focused on three key driving principles. First, operational resiliency. Second, service to customers and third, employee wellbeing and safety. These three principles, not only underpin the digital transformation but the bank's culture too.In our conversation Jolen and I discuss: The central role of HR in business transformation How employee wellbeing was prioritised during the twin pandemics of 2020 How resilience and inclusion are competencies that can be nurtured The central role of people data and analytics in the work that Jolen and her team are doing Why it is critical for CHROs to approach people transformation with intentionality right now and how to do thisThis episode is a must listen for anyone interested or involved in the role of workforce strategy and business transformation. So that is Business Leaders, Chief HR Officers and anyone in a Strategy, People Analytics, Culture or HR Business Partner role.Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr. Hosted on Acast. See acast.com/privacy for more information.
45:5801/06/2021
How Neuroscience Can Help Organisations Drive Meaningful Change (Interview with David Rock)
My guest this week is Dr. David Rock, who coined the term NeuroLeadership and is the Co-Founder and CEO of the NeuroLeadership Institute, which has worked with over 50% of the Fortune 100 companies, to make organisations better for humans through science.David has authored four successful books, including Your Brain At Work, a business best seller and has written for and been quoted in hundreds of articles about leadership, organisational effectiveness and the brain.The centrepiece of my discussion with David is his SCARF Model, which is based on neuroscience and is designed to help us work more effectively with others.When I came across the model a few years ago, it helped me better understand myself and change the way I interact in social situations. The SCARF Model is comprised of five key domains that influence our behaviour in social and work situations. Firstly, Status - our relative importance to others. Secondly, Certainty - our ability to predict the future. Third, Autonomy - our sense of control over events. Fourth, Relatedness - how safe we feel with others. And finally fifth, Fairness - how fair we perceive the exchanges between people to be. As David explains in our discussion, these five domains activate the same threat and reward responses in our brain that we rely on for physical survival. This explains why ourselves and others will sometimes have strong emotional reactions in social situations, both at home and at work. It is a fascinating topic and one, I know, that listeners will enjoy.In our conversation, David and I discuss How the SCARF Model has grown in relevance during the pandemic The window of opportunity companies and leaders have to solve for autonomy and build a better post pandemic normal The role of leaders in enabling their organisations to be truly diverse, equitable and inclusive How companies should approach Performance Management in the futureThis episode is a must listen for anyone interested or involved in Neuroscience and its role in Leadership, collaboration, culture and performance. So that is Business Leaders, Chief People Officers and anyone in a Behavioural Science, People Analytics or HR Business Partner role.Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr. Hosted on Acast. See acast.com/privacy for more information.
49:0225/05/2021
How Vertex has Built a World Class People Analytics Function (Interview with Jimmy Zhang)
My guest on this week's episode is Jimmy Zhang, the Head of People Strategy and Analytics at Vertex Pharmaceuticals. He joined the company, which has just over 3000 Employees, in 2018 and has built the People Analytics team from the ground up. I am often asked if People Analytics is the preserve of larger companies and I always say no, every company has business questions that can be answered with People Analytics. That said there are different challenges in setting up a People Analytics Team in an organisation with, say less than 5,000 Employees. For one, you don't have the luxury of building a large team, this means you need to take a different approach, one of partnership and leveraging skills from across the organisation. This is exactly what my guest on this week's episode has done and in doing so has built one of the most agile, most innovative and most successful People Analytics Teams I have come across.In our conversation, Jimmy and I discuss: How Vertex leverages a partnership model, a strong foundation in governance and ethics, to advance People Analytics in the company The tripartite relationship between the People Analytics team, HR Business Partners and the Business and how this helps prioritise and elevate People Analytics work Work that Jimmy is leading around skills to help drive career growth, development and mobility at Vertex How Vertex is building a continuous employee listening program, which couples active and passive data sources How Vertex tackles the build versus buy conundrum when it comes to HR and People Analytics technologyThis episode is a must listen for anyone tasked with building or transforming People Analytics or who is involved in building or buying HR technology. So that is Business Leaders, CHROs and anyone in a HR Leadership, People Analytics, Workforce Planning or HR Business Partner role.Support for this podcast is brought to you by charthop. To learn more, visit https://www.charthop.com/digitalhr. Hosted on Acast. See acast.com/privacy for more information.
36:3011/05/2021