In this episode, we delve into the fascinating world of automotive technology innovation with Pedram Faed, Vice President & General Manager at Tekion. Discover the intriguing origins of Tekion's name, rooted in both science and heritage, including a connection to a significant era when founder Jay worked alongside Elon Musk. Pedram sheds light on Tekion's unconventional approach to product testing, such as acquiring a dealership to create a real-world environment for their solutions. He shares insights gained from this hands-on experience and the importance of embracing change through a focus on people and processes alongside technology. Exploring the setbacks faced by Tekion, Pedram reveals how they pivoted towards contactless sales during challenging times like the Covid era, leading to a shift towards mobile-forward solutions over desktop interfaces. This shift unlocked new capabilities for dealership teams, sparking a wave of innovation within the company. Delving deeper, we discuss the common challenges dealers face with DMS systems and how Tekion's platform addresses these issues by bridging fragmented systems and disconnected OEM portals. Pedram highlights the importance of creating an ecosystem where OEMs and dealers can collaborate seamlessly on a unified platform, driving efficiency and innovation in the automotive industry. Join us as we unravel the journey of Tekion, from its inception to its transformative impact on the automotive tech landscape, and gain valuable insights into the future of dealership operations and technology integration. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show!  Meet Jasen Rice, CEO/Owner of LotPop! We delve into the critical aspects of inventory management in the automotive industry, focusing on the challenges and strategies for success when it comes to handling inventory volume and gross. We explore the key principle of "Carry what you sell - sell what you carry" and how dealers can optimize their inventory to drive sales efficiency. Jasen sheds light on the significance of the first 30 days in inventory turnover, emphasizing that a substantial percentage of cars, typically 60-70%, are sold within the initial 60 days. We discuss the impact of fast depreciation rates on inventory value and the evolving dynamics of managing inventory in today's market environment. Moreover, we uncover the importance of lead management in maximizing sales opportunities, revealing that a significant portion of leads may not immediately convert into purchases. By reevaluating how dealers engage with leads, leveraging data analytics, and refining the sales process, dealers can tap into a goldmine of potential sales from both new and aged leads. Jasen shares insights from a revealing study on lead conversion rates, highlighting the extended timeline for lead conversion and the need for persistent follow-up strategies. We explore the concept of "working the driveway, not the lead" and how this approach can transform dealerships' sales performance by prioritizing personalized customer interactions. Furthermore, we discuss the power of leveraging data, customer behavior insights, and optimized sales processes to enhance lead conversion rates and maximize inventory turnover. By reevaluating how dealerships allocate resources to leads and inventory, dealers can unlock hidden sales opportunities and drive sustainable growth in a competitive market landscape. Tune in to gain valuable strategies and actionable insights on how car dealerships can revolutionize their inventory management practices to boost sales performance and drive business success in the digital age! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show!  Empowering car buyers and car dealers with as much information to enable great customer experiences and car deals! Microsoft Autos is shortening shopping time and making the experience finding a car much more fun for buyers! She tells us how it works for both parties. They are also able to provide much more personalized information to dealers when delivering opportunities to dealers to make communicating much more personalized! In this episode, we sit down with Lizz Callaway from Microsoft Autos as she unveils an exciting new program designed to transform the way car buyers and dealers interact. Microsoft Autos: My Garage is a game-changing platform that offers a wide array of features to help you manage your car-related needs effortlessly. Join us as we explore the key components of My Garage, which includes its revolutionary recall alerts system. By signing up for this free service, users can receive instant notifications about any safety recalls affecting their vehicle, ensuring peace of mind for themselves and their passengers. Research Microsoft Autos and learn more about My Garage's market value tool that provides accurate estimates of car's worth based on various factors, empowering buyers to make informed decisions when selling or trading in their vehicle. Stay informed and entertained with the latest automotive news, reviews, and videos available on My Garage. Whether you're a car enthusiast or simply looking to stay up to date with industry trends, this feature has something for everyone. Tune in to learn more about Microsoft Autos: My Garage and how this innovative platform is set to revolutionize the way we manage our cars. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.    

Welcome to a special series where I interview industry leaders LIVE during the NADA Show!  Meet Bruce Miller, Owner & Operator, Miller Motors & G & C Auto Sales & Service, Partner! Join us as we follow the inspiring journey of a former salesperson turned independent car dealer, who shares his resilience and determination in the face of industry challenges. Listen as he discusses overcoming obstacles in the subprime used car market, adapting to market shifts, and maintaining a loyal team during tough times. Despite battling terminal cancer for eight years, Bruce's motto "All Gas No Brakes" reflects his unwavering drive towards success. Discover his ambitious goal of owning 10 franchise dealerships and his message of perseverance, goal-setting, and never giving up on your dreams, even in the face of adversity. Tune in for a story of determination, growth, and seizing opportunities during difficult times. Listen to his previous episode where he opens up about his life from salesperson to car dealer. www.millermotorswestbank.com 🎙https://spoti.fi/3VKQqEN | 🎙https://apple.co/3TKaYKW Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! This is a thought-provoking episode! Meet Kayla Kody, an esteemed industry leader in automotive who oversees three thriving dealerships in Virginia. Through Kayla's highly modern and outside the box decision making, we delve into the transformative power of cultivating a culture that fosters employee retention and long-term success! Kayla candidly shares her journey of navigating the challenges of high turnover rates when she first assumed leadership roles in the dealership realm—a true "trial by fire" that sparked a realization about the critical importance of investing in people. Discover why Kayla challenges the common notion that leaders hesitate to allocate resources to training out of fear that employees might leave, posing the counter-question: what if they stayed and flourished within the organization? Exploring the dynamic environment of three interconnected stores brimming with collective knowledge, Kayla unveils the innovative strategies she implemented to promote collaboration and knowledge-sharing among departments. From incentivizing competitions with tangible rewards to fostering a culture of learning where veterans and fresh perspectives converge, Kayla's approach emphasizes the value of diverse experiences and continuous growth. Learn how Kayla orchestrates engaging training sessions that actively involve managers in observing and supporting their teams' development. By creating opportunities for hands-on learning and real-time feedback, Kayla ensures that every individual receives the guidance they need to thrive in their roles. Delve into Kayla's unique approach to leveraging personality tests like the Predictive Index to optimize team dynamics and empower individuals to align their career paths with their personal aspirations. Discover how Kayla identifies future leaders within her organization, using insights from assessments to inform recruitment decisions and guide employees towards fulfilling roles that resonate with their strengths and motivations. In this enlightening conversation, we unravel the essence of a nurturing culture that empowers employees to build enduring careers within the automotive industry. Join us as we explore the principles and practices that underpin Kayla Kody's vision for sustainable success and employee retention in the modern dealership landscape. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Eric and I drop a lot of important actions that improve dealer profitability and customer loyalty! Sooooo meet Eric Glass! The esteemed Senior Director of Sales Engineering and Product Enablement at CallRevu, as we explore the dynamic world of communication intelligence in the automotive industry. With over two decades of experience in enterprise SaaS, Eric shares invaluable insights into managing high-performing teams and revolutionizing the customer experience! 💬 [email protected]  Eric collaborates with dealership teams and gives us some techniques to leverage communication intelligence and personalize the customer journey, ultimately enhancing satisfaction and fostering loyalty among car buyers. Through call tracking software, Eric empowers sales and service teams to analyze interactions, gain new perspectives, and optimize conversions and relationships. When this is done on a reg, dealerships boost profits and CSI! We talk openly about how CallRevu's cutting-edge call interaction monitoring technology transforms the customer journey, leading to tangible improvements for clients. Eric provides real-world examples of how this technology has optimized processes and elevated customer satisfaction levels. Explore the common pain points faced by dealerships in the call handling process for both service and sales, and learn actionable strategies to address and resolve these challenges effectively. Eric sheds light on the best practices adopted by top-performing dealerships in terms of processes and accountability, offering valuable insights into achieving superior results in both departments. Uncover the significance of daily reporting and analytics in driving better business decisions for dealerships. Learn how data derived from call interactions can inform strategic decisions, enhance operational efficiency, and drive revenue growth. Discover how dealerships can leverage this information to gain a competitive edge and elevate the overall customer experience. Tune in to this episode to gain expert advice from Eric Glass on harnessing communication intelligence to revolutionize dealership operations and drive sustainable growth in the automotive industry! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Really fun chatting with Joe Shaker, the innovative car dealer and founder of Tru Video, to uncover the transformative power of technician videos in the service department and beyond. With a track record of selling over 10,000 cars annually, Joe shares his insights on leveraging video content to drive customer loyalty, profits, and eliminate doubt in the automotive service experience. Discover how Joe's journey began with a focus on addressing customer doubts and enhancing transparency in service work through visual aids and proof in the form of engaging videos. By embracing trust and transparency, Joe revolutionized the customer experience and set a new standard for service excellence in the automotive industry. Explore the impact of video content on consumer behavior, as Joe emphasizes the preference for visual communication over traditional text-based or verbal interactions. With an impressive 850,000 video views per month and over 1 million videos sent, Joe's approach resonates with modern consumers who value concise and engaging communication. Learn about the evolution of the Maintenance Program Inspection (MPI) tool and its limitations in effectively communicating car health issues to customers. Joe highlights the importance of video content in bridging this gap and enhancing the sales equation by providing a clear and visual understanding of vehicle problems. Uncover the remarkable statistic that 34% of videos were shared, indicating their effectiveness in influencing decision-makers and driving customer engagement. By sending videos to spouses or other key decision-makers, Joe's team successfully increased the impact and reach of their video content, leading to improved customer satisfaction and retention. Join us as we explore Joe Shaker's pioneering approach to leveraging video content in the automotive service industry and learn how these strategies can revolutionize customer experiences, drive loyalty, and boost profitability in dealership operations. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Aleks Keric, General Manager of the Murgado Automotive Group in Chicago! We get into the world of used car strategies and risk management in the automotive industry. In this insightful conversation, Aleks sheds light on how managing risk can be a powerful strategy, often overlooked by operators who fail to see its potential impact. We explore the challenges of taking in a high volume of trade-ins on a busy day, with a slammed service department, and the risks involved in owning inventory for retail. Alex shares his unique approach to risk management, likening it to monitoring the stock market, and emphasizes the importance of focusing on at-risk cars with low demand to optimize sales. As a dedicated user of LotLinx, Aleks reveals how AI and machine learning tools have revolutionized his decision-making process, particularly in identifying cars that require more marketing activity. By leveraging LotLinx's VVO tool and collaborating closely with his marketing team, Alex streamlines his operations and accelerates the sales cycle, ultimately saving costs and boosting efficiency. Discover the innovative strategies Aleks has implemented to adapt his business in 2024, including the implementation of a strict 60-day hard turn policy. Learn how he maximizes vehicle descriptions with compelling language, incorporating ChatGPT and emojis to enhance customer engagement and drive sales. Tune in to this episode to gain valuable insights from Alex Carrick on transforming risk management into a strategic advantage and optimizing used car operations in the ever-evolving automotive landscape. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! I’m standing on stage at the LotLinx booth right in front of Dominic Scruggs, a seasoned automotive industry veteran who made waves by boosting his sales by a staggering 241% within a year using cutting-edge machine learning marketing techniques. Featured in Automotive News for his remarkable successes, Dominic shares his insights and journey from a 20-year tenure as a general manager in the car business to founding Willowood Ventures. Dominic delves into his insightful approach to used car acquisition, emphasizing the importance of having the cleanest cars at the lowest prices. He believes that the key to success lies in the service department, where the story of each vehicle unfolds. By targeting the specific cars his market desires, identified through customer service appointments, Dominic ensures a seamless transition into the sales process. Through his experience, Dominic reveals the significance of targeting existing customers with scheduled appointments as the low-hanging fruit in the sales ecosystem. Leveraging customer familiarity and vehicle history, he explains how to keep clients within the dealership's ecosystem for repeat business and retention. Transitioning to marketing strategies, Dominic sheds light on the common challenges faced by dealerships, such as stagnant inventory due to pricing or visibility issues. By addressing each car's unique selling points early on, he highlights the importance of understanding the vehicle's market positioning for swift and profitable sales. Drawing from his expertise, Dominic shares his tactics for standing out in a sea of generic third-party listings by crafting compelling and distinctive vehicle descriptions. He unveils insider tips on refining listing descriptions to showcase the uniqueness and value of each car, ultimately driving sales and maximizing profitability. Tune in to discover the transformative insights and strategies shared by Dominic Scruggs that are guaranteed to revolutionize your approach to automotive sales and marketing! Dominic Scruggs, Founder & CEO, Willowood Ventures and 20-year General Manager http://linkedin.com/in/dominic-scruggs-86958867 | https://willowoodventuresllc.com | [email protected] | 864-909-6038 Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! I'm standing alongside Autosled Co-Founder, Dave Sperau and Mike Buerger, the Marketing Director, to explore the latest feature of their innovative technology revolutionizing dealer transportation! 🚘 Autosled, often described as the "Uber for dealer transportation," has recently launched a groundbreaking feature—the direct-to-consumer model. I can testify to how easy it is to use when you need a transporter to move your car! I recently utilized the Autosled app to effortlessly transport my car from South Carolina to Colorado. It was seamless! No more lifting a finger or making endless calls—just one upfront price with no hidden fees. Discover how this tech company continuously refines its products by testing new features, gathering feedback, and enhancing the user experience. Autosled's commitment to excellence shines through as they bridge the gap between dealers and transporters, now extending their services to everyday consumers. In a world where online purchases are on the rise and consumers seek options beyond their local market, Autosled's innovative approach caters to the evolving needs of both dealers and customers. Learn why some dealers prefer to entrust transportation to Autosled while others appreciate the hassle-free link that streamlines the process for their customers. Find out the driving forces behind Autosled's expansion into the consumer market and how they are reshaping the landscape of transportation services! Don't miss this insightful conversation with the minds behind a game-changing technology that's revolutionizing the way we move vehicles across distances! 💥Contact these guys!💥 💬Dave Sperau, [email protected] 💬Mike Buerger, [email protected] Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Join my live conversation on stage with Michael Thomas and Daniel Govaer, esteemed colleagues, clients, and friends, renowned for their leadership roles at a high-performing Mercedes dealership. With years of experience and a shared passion for cultivating excellence, Michael and Daniel offer invaluable insights on attracting and retaining top talent in the competitive automotive industry. Michael and Daniel share their insights and strategies into the art of building a thriving organizational culture that fosters employee loyalty and engagement. From modern incentives to the significance of team building through community initiatives, they emphasize the importance of creating a workplace where individuals not only excel professionally but also feel valued and supported. Sharing their innovative approach to leadership, Michael and Daniel highlight the power of trust, communication, and individual empowerment in driving team success. They discuss the pivotal role of asking thought-provoking questions and encouraging open dialogue to understand employees on a deeper level and nurture their potential. Unveiling their secrets to employee retention, Michael and Daniel reveal the impactful strategies they implement, from quarterly surveys and team feedback mechanisms to small gestures like free ice cream Fridays and personalized incentives. By instilling a sense of trust, empowerment, and genuine care within their team, they have created a culture where employees feel valued, motivated, and inspired to deliver their best work. Discover the keys to building a high-performing team, fostering a culture of trust and empowerment, and nurturing lasting relationships with employees as Michael and Daniel share their wisdom and experience in this insightful episode. Tune in to learn how you can attract, retain, and empower the right people to drive success in your dealership and beyond. Daniel Govaer, Dealership Executive | Check out his LinkedIn! The Michael Thomas Method | 330.595.4580 direct | www.themichaelthomasmethod.com 💬[email protected] Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! The dynamic sales expert, Steve Roessler with Drive Centric is slaying the sales game with his modern and fun sales tactics focused on what he terms "conversational commerce."  Reflecting on the seismic shift in the sales landscape, Steve discusses the transition from the stagnant 2023 vibes, reminiscent of waiting for opportunities like Jabba the Hutt, to the proactive and engaging approach required in 2024 - the era of conversational commerce and building customer retention. Unpacking the essence of relational selling in the current sales climate, Steve emphasizes the importance of getting to know the customer on a personal level and steering away from traditional transactional approaches. Drawing parallels between effective communication and a Christmas tree, he illuminates the significance of modern CRM tools in fostering lasting relationships with clients. Delving deeper, Steve shares insightful tips on leveraging memes for improved communication, embracing two-way interactions, and infusing fun into texting to engage customers effectively. Furthermore, he sheds light on the power of video sales games and the evolving landscape of video conferencing in the sales process. Join Steve and I as we laugh and make jokes while unraveling the secrets to unlocking sales success in 2024 through innovative communication strategies, customer-centric approaches, and a dash of fun that will transform salespeople into Jedi masters of the conversational commerce realm. Tune in to discover how you can elevate your sales game and cultivate meaningful connections with your customers in the digital age! 💬 Steve Roessler, [email protected] Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Welcome to a special series where I interview industry leaders LIVE during the NADA Show!  Mitch Kudler, is the Vice President of Fixed Operations with Price Simms Family Dealerships that includes 14 prominent dealerships in California. Not only is Mitch a respected colleague in the automotive industry, but he's also a longtime friend whom I deeply admire. In this insightful interview, Mitch shares the best strategies in fixed operations, focusing on mastering the basics to provide exceptional customer service. Discover how Mitch trains advisors to read customers effectively, creating a comfortable environment that guides customers through the service process seamlessly. Learn why Mitch emphasizes evaluating individuals' energy levels during hiring, knowing that it will directly impact their performance on the job. Mitch's dedication to excellence is evident in his hands-on approach to training, including a specialized 30-minute "train the trainer" module for service advisors. Find out why Mitch prioritizes the presence of the service manager on the drive during the crucial first two hours of the morning, setting the tone for a successful day. Join us as Mitch reveals his customer-centric philosophy, where a structured cadence ensures that everyone in the organization, from customers to employees, GMs to owners, and the factory, prioritizes the customer experience above all else. Tune in to gain valuable insights from Mitch Kudler on elevating fixed operations and putting customers first in the automotive industry! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.  

Join Alex Karpyza, a seasoned expert in AI & machine learning for over a decade! I ask him to sneak away from the convention to break down AI and machine learning for dealers inventory into simpler terms for us. He makes it sound so simple when he touches on how AI simplifies complex data to understand the past and predict the future, considering various factors such as demand, market trends, environmental influences, and economic changes.  Learn how AI recommendations can revolutionize inventory management for dealers, enabling them to proactively address issues before they become problematic. Explore how AI constantly learns from its outcomes, empowering you to make informed decisions and stay ahead of the curve in the dynamic automotive industry. Uncover the power of AI in analyzing data points and identifying key engagement factors for success, providing valuable insights for dealers to optimize their strategies. Imagine the possibilities with AI - from monitoring every car on dealer lots to predicting market trends and adapting in real time. Let AI crunch millions of data points and guide you with live predictions throughout the day. Discover how AI can streamline your workflow and highlight flagged cars that are either overpriced or under-advertised, offering a comprehensive solution to keep your business competitive and thriving. Tune in to our live podcast and unlock the potential of AI for your dealership – revolutionize your approach and stay ahead of the game with expert insights and innovative solutions! Alex Karpyza, LotLinx, Vice President RevOps Program, Product, Enablement, Business Development - [email protected] Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability

As a colleague in the biz, I watched Mike and his partners go from working out of a house to building a wildly successful company! I invite you to listen to Mike Lane, the visionary co-founder of Dealer.com, a trailblazing company that soared to success with a staggering $1 billion cash exit and his remarkable entrepreneurial journey! In this exclusive interview, he generously shares his invaluable insights on leadership, values, resilience, and innovation that propelled him to the pinnacles of success. Listen to his riveting narrative as he recounts the gripping tale of building a company from the ground up, navigating the challenges of scaling operations, and ultimately orchestrating a monumental acquisition by an industry titan! He opens up on pivotal lessons he gleaned along the way, the strategic vision that fueled his endeavors, and the unwavering commitment to excellence that defined his entrepreneurial spirit. From the highs of innovation to the lows of adversity, Mike candidly discusses the trials and triumphs of his entrepreneurial adventure, offering advice and pearls of wisdom for aspiring entrepreneurs and leaders seeking to carve their own path to success. Learn how his experience shaped his new ventures and how the lessons learned continue to resonate in his entrepreneurial endeavors. Tune in to this captivating conversation as Mike Lane unravels the blueprint for building and scaling a thriving company, encapsulating the essence of grit, determination, and strategic foresight that underpin every entrepreneurial conquest. Join us as we uncover the untold story behind the rise of a visionary leader and the legacy he forged in the journey of entrepreneurship. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability    

I use ChatGPT everyday in my sales process and I use it in dealerships with both Service & Sales teams. I save hours by leveraging this tool to come up with human like responses on tons of topics. There are ways to use this tool more effectively and I share some scenario's along with my journey in discovering how to best use this thing! Product knowledge, service jobs, handling objections, follow up texts and emails, engaging questions...actually....endless topics! No more basic messages! You literally just leveled up! 👊🎯 Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. 

Diving into the world of financial empowerment for dealership professionals. In this special episode, I sit down with Robert Bacharach, RB Wealth, a seasoned expert in financial planning and a Chartered Retirement Planning Counselor, who has a unique perspective as a former car salesperson who once struggled with the uncertainties of commission-based income. Rob Bacharach, Financial Planner  CERTIFIED FINANCIAL PLANNER™ RB  Wealth, President   Ph: (704) 727-7129  Email: [email protected]  Website: www.wealthrb.com   Rob draws from personal experience to shed light on the challenges faced by dealership salespeople and service advisors, discussing the reluctance to save and invest when paychecks are unpredictable. We explore the spectrum of savers, from those who excel at saving to those who struggle, and provide guidance for those unsure of where to start. In an era of heightened financial pressures and tighter profit margins, we emphasize the importance of financial education and preparedness. As commission checks fluctuate and business levels out, stress often arises from the lack of financial planning, potentially leading to job dissatisfaction and decreased productivity. Our conversation delves into the critical aspects of financial planning, including creating budgets and strategies that accommodate variable incomes. We tackle the pressing issue of how to save and invest effectively, providing actionable insights and practical advice for navigating the complexities of financial management in a commission-based environment. Join us as we uncover essential strategies for financial stability and growth, offering valuable tips on investing during times of income variability. Don't miss this insightful episode, designed to support dealership team members in achieving their financial goals and securing their future. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.  LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.   

Gabe and JP are two top sales managers at a top 5 Kia dealership! Not that long ago before Raul Gomila took over as GM this store wasn’t even ranking amongst Kia peers.  Within 1.5 years leadership changed the culture and sales process strategy.  Everything became about guest experience and smashing it! I got the opportunity to be a partner in their success. I have trained with them since the start of 2020.  Watching them rise up gives me all the proud feels! Even selling over 500 cars a month! Becoming 3rd in the nation for new car sales! They kill it! Always focused on winning! I watched their managers take on roles as trainers and coaches and execute regular exercises to ensure the team is consistently sharp! I asked Gabe & JP to share some of their strategies with my listeners with the intent to encourage others to do the same. Invest in people and watch the team win together!   They lead consistently successful sales training meetings. These industry leaders open up about their unique approaches to training and developing their sales teams, offering valuable insights into the key components of their training programs. They share a wealth of knowledge about the activities and initiatives they employ to ensure consistent and effective education for their teams. They discuss the impact of their training programs on their teams' performance and provide invaluable advice on navigating the ups and downs of implementing consistent dealer education. They also shed light on the pivotal role of leadership, detailing how their general manager instructs sales managers and demonstrates effective training and coaching techniques on a daily basis. They share real-world examples of challenges they've faced and conquered, offering a candid look at the trials and triumphs of dealership sales training. In addition, these guys reveal how they measure the effectiveness of their training programs, providing practical insights that can benefit sales managers and leaders across the automotive industry! Tune in as we uncover the secrets to successful dealership sales training and gain invaluable knowledge from these industry trailblazers. Whether you're a seasoned sales manager or a budding automotive professional, this episode is packed with actionable advice that will elevate your training and leadership skills to new heights! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #4213W  automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #2927W   CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4841W LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #1501W Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #4213W 

This is not AI that everyone is saying they have in their product. Machine learning is much more intricate than many know about! It's far more robust and uses pattern recognition, data-driven decision making and iterative improvement when given a set of data to recognize and compute. Ask ChatGPT, what is machine learning!  Machine learning is revolutionary yet Len Short, CEO & Founder of LotLinx has been leveraging it for years to help dealers make on-point inventory decisions that increase profitability and move cars faster! In our in-depth chat, we delve into the specifics of the 2024 inventory predictions and the prevailing market risks within the automotive industry, spanning both new and used vehicles. Our discussion encompasses vehicle sales projections, with a particular focus on the evolving landscape of the EV market in 2024. We shine a spotlight on the financial risks that dealers face in managing their inventory and how the current market dynamics are influencing their buying and selling decisions. Len provides valuable insights into the identification of specific vehicle segments that are becoming increasingly risky due to affordability challenges and shifting consumer preferences. We explore pricing implications, including the impact of markdowns for unsold inventory, and how dealer decision-making directly affects associated risks.  Tune in to gain a comprehensive understanding of the intricate interplay between machine learning, market dynamics, and dealership inventory management! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #4213W  automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #2927W   CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4841W LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #1501W    

You wanna master internet calls? Here's my guide for BDC and Salespeople to help you gain new processes and approaches to initiatate convo's and move them forward to conversions! In this episode, I go deep into the world of internet lead handling, a crucial aspect of modern sales and business development. Whether you're a seasoned sales professional or just starting out, understanding how to effectively handle internet leads can make a significant impact on your conversion rates. I crammed invaluable insights and actionable tips for converting internet leads into meaningful appointments or next conversations. If you've ever wondered what to say when reaching out to potential leads, this episode is for you! You may not have thought about different types of internet lead sources, including third-party platforms, OEM channels, and company websites,and the modifications you can take to connect bettween with customers. I shed some light on the distinct client journeys associated with each. By understanding these unique pathways, you can tailor your selling strategy and craft personalized messages that resonate with your audience! I also hit on the importance of leveraging your CRM system to connect with customers effectively, highlighting the significance of drawing attention to yourself without coming across as too sales-oriented. By following a carefully developed sales approach and asking the right questions, you can gain control of the conversation and provide valuable information that resonates with your potential customers. Ultimately, the end goal is to demonstrate the value of your role and guide buyers through the buying cycle, helping them recognize the benefits of engaging with your product or service. If you're eager to enhance your internet lead handling skills and boost your conversion rates, this podcast episode is a must-listen for you and your sales team! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #1501W Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #4213W  automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #2927W   CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4841W

In this uplifting episode, we delve into the pivotal world of call monitoring processes with a focus on safeguarding customer loyalty and retention. Join us as we uncover the critical steps necessary to excel in customer service, drive revenue, and fortify client relationships. Get ready to uncover the money-making best practices that leverage call review tools! Our special guest, Robert Manuel, a seasoned expert who has witnessed the inner workings of countless dealerships nationwide, shares invaluable insights into identifying and overcoming the most pressing challenges faced in the industry. Discover the game-changing solutions that will not only save you time and money but also elevate your clients' experiences to new heights! Together, Robert and I explore a myriad of innovative strategies for dealerships to maximize profitability. His unwavering passion and wealth of experience shine through as we unravel the secrets to driving service and sales numbers to unprecedented levels. Don't miss out on this opportunity to revolutionize your dealership's approach to customer engagement and business growth! 👉 Contact Robert Manuel, CallRevu Partner Success Manager | 610-823-1141 [email protected] | www.callrevu.com  Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4841W LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #1501W Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #4213W  automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #2927W     

This solo episode designed exclusively for hardworking professionals in the car dealership industry is near and dear to me. Achieving next levels year over year is an obsession. I love sharing things that work and this will get you thinking about your game plan. In this episode, I offer a comprehensive step-by-step plan for setting and achieving goals, drawing from my own years of experience and success. This is my personal annual process that has consistently propelled me to new levels of achievement. Whether you're aiming to surpass last year's performance or striving for continuous growth, this episode is your guide to rising to new heights in your career. Tune in and empower yourself to make this year your best one yet! 🎯📈 Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4841W LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #1501W Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #4213W  automotiveMastermind.com is an automated sales and marketing platform that empowers dealers to increase loyalty and close more deals by predicting who is ready to sell or buy, and communicating to them with proactive marketing. NADA Show Booth #2927W

We want growth! Many know where they want to go but so many don’t know how to get there. An action plan to support it eliminates the wish and hope and converts into reality! This is what MC (Mary Catherine) @ automotiveMastermind states as we open up this real-real conversation that will inspire Dealers, Managers and Sales Members! Do you have a scoreboard past and present? MC shares her personal experiences and coins the goal focus… “wildly important goals”…try this strategy out! Since we both see and talk to hundreds of dealership leaders, we can highlight what's trending to inspire this years initiatives! We share real world sales approaches to winning! All realistic sales approaches that will provoke next level success. Spoiler Tip: Value based conversation is landing and attracting engagement! Get some examples so you can apply and try some new stuff and expect different results! Better is better! 😉 Trying new things that enable new outcomes is 2024 vibes! We dive into prospecting mindset, tactics, actions all designed to build a solid sales pipeline that turns deals consistently. Find a goal to dial into this year and destroy last years numbers!!! Let’s do this!  She is projecting that many will decide to start a dedicated service to sales team! 🤩 So we drop value💣's on things to consider. 👉Contact: MC Watson | [email protected]  Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #2927W  CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4841W LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #1501W Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #4213W           

You ready to explore the strategies that car salespeople can employ to effectively sell more electric vehicles?! Then, let’s goooo! As the automotive industry undergoes a significant shift towards sustainable transportation, it has become increasingly important for sales professionals to understand and promote the benefits of electric vehicles (EVs) with confidence and expertise. I’m diving in on the crucial role of education and awareness in selling EVs, highlighting the cost savings, environmental benefits, and addressing common concerns that potential buyers may have. We explore the power of test drives and demonstrations in showcasing the unique features of electric vehicles and dispelling misconceptions surrounding range, charging infrastructure, and battery longevity. Enjoy and gain valuable knowledge and practical tips that can empower car sales professionals to confidently promote and sell electric vehicles! Why not, the cars are just marinating on your lot! 😳 Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #4213W  automotiveMastermind.com is an automated sales and marketing platform that empowers dealers to increase loyalty and close more deals by predicting who is ready to sell or buy, and communicating to them with proactive marketing. NADA Show Booth #2927W CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4841W LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #1501W     

It’s so incredible to watch a company like Autosled transform a part of the car business that is old and crusty! Business is evolving and tech is here to make things better! The amount of setbacks for dealers when it comes to transportation is insane! Talk about an old and antiquated system! But now, it’s all changed because a car dealer got fed up and started building software to help fellow dealers squash all the inefficiencies that weigh down profits and peoples time!  I sit down with two leaders at Autosled. We identify the current setbacks dealers are facing and start the process of addressing each and every one of them. When you pinpoint the real problems it is clear to see the need for better systems and processes. As I have got to know these guys, I am thrilled to continue to expose the problems while sharing solutions that will change dealers business for the better! Chck them out at NADA Show Booth #4213W We delve into the world of dealer transportation and the game-changing solutions being pioneered by Autosled, a leading dealer transportation technology company. Join us as we sit down with two key figures at Autosled to gain insights into the pivotal role technology plays in addressing the persistent challenges faced by dealers in transporting their vehicles. Our first guest is Sam Goldenberg, the Director of Enterprise Sales at Autosled, who provides a comprehensive overview of the myriad issues that plague dealer transportation. From time-consuming administrative tasks that burden accounting departments to the logistical nightmare of verifying transporter insurance, Sam sheds light on the inefficiencies that have long hindered the industry. She discusses the detrimental impact of delays in vehicle pick-ups on dealership profitability and highlights the urgent need for a streamlined, tech-driven solution. [email protected] | cell 202-744-4544 Next, we're joined by Boris Romanov, the Director of Sales at Autosled, who takes us behind the scenes of the cutting-edge platform that is revolutionizing dealer transportation. Boris explains how Autosled's innovative technology empowers dealers to efficiently track and communicate with drivers, ensuring real-time visibility and control over the transportation process. He emphasizes the role of photo documentation in mitigating disputes over vehicle condition, and outlines how Autosled's system expedites the movement of cars, ultimately saving dealers valuable time and money. [email protected] cell 480-246-5300 Throughout the episode, our guests underscore the pivotal role of immediate payment to transporters in fostering a network of reliable partners, thereby expediting pick-ups and deliveries for dealers. Autosled's forward-thinking approach not only addresses the pressing pain points of dealer transportation, but also cultivates a mutually beneficial ecosystem for all stakeholders involved. Tune in as we explore how Autosled's transformative technology is finally providing much-needed solutions to the long-standing challenges of dealer transportation, ushering in a new era of efficiency and profitability for dealerships nationwide. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #1501W  Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #4213W  automotiveMastermind.com is an automated sales and marketing platform that empowers dealers to increase loyalty and close more deals by predicting who is ready to sell or buy, and communicating to them with proactive marketing. NADA Show Booth #2927W CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4841W

Welcome back to Part 2 with Janine Driver! In this episode, I had the pleasure of sitting down with Janine, an internationally recognized body language expert, to discuss the vital role of body language in sales conversations. Janine shares invaluable insights on how understanding and leveraging body language can significantly impact sales professionals' success by fostering trust and building genuine connections. She’s fun to listen and learn from!  In this captivating interview, Janine delves into the ways in which body language can be harnessed as a powerful tool in sales, enabling professionals to convey messages effectively and develop emotional intelligence. She emphasizes how mastering body language can propel salespeople to the top faster, as it enhances their ability to connect with clients on a deeper level. Listeners will gain a deeper understanding of key body language indicators that are crucial for salespeople to observe during client interactions. Janine provides practical advice on how to interpret these indicators to better comprehend clients' needs and motivations, ultimately empowering sales professionals to tailor their approach accordingly. Moreover, Janine generously shares a wealth of body language techniques designed to infuse credibility and authenticity into client meetings and negotiations. By implementing these techniques, sales professionals can elevate their communication skills and create lasting, meaningful connections with clients. Tune in to this episode to unlock the secrets of leveraging body language in sales, and gain invaluable insights from Janine Driver that will undoubtedly transform your approach to client interactions and propel your sales career to new heights! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.  automotiveMastermind.com is an automated sales and marketing platform that empowers dealers to increase loyalty and close more deals by predicting who is ready to sell or buy, and communicating to them with proactive marketing. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.  

Janine Driver, Owner Lyin Tamer, President and Lead Instructor of the Body Language Institute, and The Today Show Contributor for 17 years now! She was trained as a lie detection expert for the ATF, FBI, and the CIA and is a New York Times bestselling author (You Say More Than You Think). Now she makes a powerful and incontrovertible declaration: You Can’t Lie to Me.  Driver—who is known in professional circles as “the Lyin’ Tamer” and has demonstrated her world-renowned expertise on such programs as The Today Show, The Dr. Oz Show, Rachael Ray and Nancy Grace—now offers readers essential tools that will enable them to detect deceptions, recognize a liar, and ultimately improve their lives. Search up her Ted Talks or watch some of her educational videos on YouTube! Janine Driver unveils the transformative potential of understanding the intricate relationship between words, nonverbal cues, and the art of persuasion in the realm of sales. Join us as Janine shares her wealth of knowledge on decoding nonverbal communication to enhance sales effectiveness. Discover how mastering the nuances of body language and language patterns can empower sales professionals to detect deception, build trust, and close deals with unparalleled efficiency. Uncover the secrets to spotting liars, understanding customer signals, and fostering stronger connections that breed loyalty and advocacy. Through our conversation, Janine unveils the strategic use of specific words and embedded commands that can revolutionize the sales process. Learn how simple linguistic cues like "actually," "because," and "I'm wondering" can be leveraged to influence and persuade, ultimately leading to more efficient, impactful sales interactions. By integrating these linguistic tools, sales professionals can increase emotional intelligence, decipher weak denials, and propel themselves toward achieving and surpassing their sales quotas. Discover how decoding nonverbal cues and mastering influential language can enhance team communication, identify customer needs, and ultimately elevate the entire sales experience. Join us as we unlock the potential to increase trust, prevent unnecessary conflicts, and create a legion of loyal customers who become raving fans of your brand. Tune in to this enlightening interview and unleash the power of words and body language to revolutionize your approach to sales, propelling you toward unparalleled success in your professional journey. Subscribe now to gain exclusive access to Janine Driver's invaluable insights and practical strategies. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.  automotiveMastermind.com The automotive industry's trusted data and technology provider that anticipates customer needs and delivers a personalized experience. aM leverages predictive analytics to help dealers identify potential buyers and tailor their approach.

🎧Tune in to our latest episode as I sit down with MC, the Business Development Manager of automotiveMastermind, a groundbreaking tool transforming the 🚘automotive industry. She gives a quick overview of Mastermind platform, delving into how it's reshaping the way car dealerships engage with their customers. Discover the inspiring journey behind the evolution of this innovative product! During the interview, we delve into the intricacies of prospecting and staying in touch with clients using the software and we share invaluable best practices for lead lists and sales approaches. MC sheds light on the importance of prioritizing high-potential leads and reveals key features and strategies that can supercharge sales efforts. Uncover the secrets to identifying opportunities for higher conversion rates and boosting sales! 📈 MC offers a treasure trove of tips and tricks that sales professionals often overlook but which can significantly impact their ability to connect with customers and drive revenue. From leveraging data insights to enhancing the understanding of customer needs and preferences, learn how to adjust your sales approach more effectively. Don't miss this episode packed with actionable insights for anyone in the automotive sales industry! 👉Contact: Mary Catherine Watson aka MC - [email protected] 👈 Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 automotiveMastermind.com - The automotive industry's trusted data and technology provider that anticipates customer needs and delivers a personalized experience. aM leverages predictive analytics to help dealers identify potential buyers and tailor their approach. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. 

Welcome back everyone! My esteemed guest, Daniel Govaer, General Manager and is the host of ASOTU podcast, The Wheelhouse.  In this episode, we dive deep into the world of automotive dealership management with a seasoned industry leader to uncover the crucial distinctions between customer loyalty and retention!  Join us as we unravel the misconception that loyalty and retention are synonymous, and explore the pivotal difference: while retention focuses on preventing customers from leaving, loyalty inspires enduring, meaningful relationships that extend beyond a single transaction. DG sheds light on the strategies and practices necessary to cultivate genuine customer loyalty – emphasizing the importance of building strong, lasting connections with clients. We discuss how every interaction and engagement contributes to shaping customer sentiment, and how fostering memorable experiences is key to nurturing loyalty. Furthermore, we delve into the significance of insulating your dealership from market fluctuations that can erode margins, and how authenticity at every touchpoint across all departments throughout the customer lifecycle is paramount in fostering loyalty. Listeners are invited to contemplate their own customer communications and evaluate whether they truly resonate with building loyal clientele. We challenge the conventional approach to client interactions by posing the question: How can any salesperson call a client without remembering key details about them, despite multiple transactions? Are we simply going through the motions to retain customers, or are we genuinely approaching each individual with care and consideration to foster true loyalty? Tune in to this thought-provoking episode to gain invaluable insights into cultivating customer loyalty in the automotive industry, and discover actionable strategies to create lasting, meaningful connections with your clientele. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. automotiveMastermind.com - An automated sales and marketing platform that empowers dealers to increase loyalty and close more deals by predicting who is ready to sell or buy, and communicating to them with proactive marketing. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

Meet Chris Walsh, the President of Reynolds & Reynolds, who has over 37 years with this company! His journey to the top is just one small part of a big conversation on this episode! Join us for an insightful episode as we explore the dynamic world of organizational change and innovation. In this episode, we delve into the strategies and leadership approach of a visionary president who is revolutionizing the traditional ways of thinking within the organization. Discover how he is driving meaningful evolution, both in people and processes, to meet competitive challenges and ensure exceptional customer experiences. We explore the impact of change on internal teams, customer relationships, and the overall market landscape, particularly within a large organization like Reynolds, with over 4000 employees. Gain valuable insights into navigating organizational growth and change, and learn how this approach is making a positive impact on customers, internal teams, and operational processes. Don't miss this engaging discussion on driving transformation and innovation in today's business environment. About Reynolds & Reynolds: Reynolds and Reynolds is a well-established company with a rich history in the automotive industry!  Reynolds and Reynolds is a prominent player in the automotive industry, providing a wide range of software, technology, and consulting services tailored to automotive retailers and manufacturers. The company offers comprehensive solutions for automotive retailing, including dealership management systems, customer relationship management, document services, and consulting, catering to the diverse needs of automotive businesses. With a history dating back to 1866, Reynolds and Reynolds boasts a long-standing presence in the automotive market, leveraging its extensive experience to provide innovative and effective solutions for its clients. The company emphasizes innovation and technological advancement, continually developing and refining its products and services to meet the evolving demands of the automotive industry and its clients. Reynolds and Reynolds prioritizes a customer-centric approach, aiming to deliver exceptional customer experiences and provide valuable support to automotive retailers and manufacturers, fostering long-term relationships based on trust and reliability. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. automotiveMastermind.com - An automated sales and marketing platform that empowers dealers to increase loyalty and close more deals by predicting who is ready to sell or buy, and communicating to them with proactive marketing.

A lot of calls that come into a dealership are for the Service department. Sometimes calls are unanswered, hit a VM or go to the wrong department. All sorts of things can compromise the client experience! The worst is letting down current clients and new ones! There are ways to confront and correct. We unlock the ways to get you there! A second chance with a customer? Ohhhh yeah…here we go!  The question is…Did the call lead to business? It’s time to find out! Over 50% of calls that go to VM do not reply back. This is just one moment that when confronted and corrected will save deals, loyal clients and improve CSI. After Hours…what happens to these calls? There’s incredible data that will help you target opp’s and help you determine how to make a change that squashes these problems. Ad spend - call tracking helps determine what’s working and where your money should be invested. Ben Chodor opens about how dalerships can take advantage of the latest AI tech in call handling! Ask him [email protected] 🔥\ Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

This whole episode is a vibe! He’s genuine. He pushes limits. He uncovers his true self and unlocks his next level in life….all from just well, changing!  It's hard to embrace change and even the unknown. Not many are up for it! Do you feel like you are not meeting your potential sometimes and feel challenged to try something new? We get into it on a personal and professional level! Meet Danny Zaslavsky, Co-Founder of tech company, VinCue. He's also a car dealer. He opens up on how and why he ventured into learning software! He exposes meaningful and impactful insights we can all gain from! This is an episode like no other I've done and it's one of my fav's! "Run faster" is his motto - "Leaders should have vision, pace and do what they expect others to do! Get out there and make yourself uncomfortable and do things to help others without worrying about what's in it for me." We talk: ✔️Identifying purpose ✔️Your why ✔️The people/partners in your life ✔️Experiencing pain can launch new thinking and new successes ✔️Ridding noise that takes up valuable time & space in your life ✔️Intentions  ✔️Leadership ✔️Risk tolerance  Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.                

In this inspiring episode, we sit down with Brett Sutherlin, a remarkable entrepreneur and fellow Northwood University graduate, as he takes us on a journey through his career in the automotive industry and his path to building successful digital companies. Brett shares his background and experiences, highlighting how they shaped his entrepreneurial mindset. As the owner of car dealerships and the founder of three digital companies, including the highly successful Fusion Zone Automotive, Brett delves into what inspired him to venture into software development and create a groundbreaking solution tailored for the automotive industry. He reveals how he identified the opportunity in the market and mustered the courage to pursue it. Building a software company from scratch is no easy feat, and Brett openly discusses the challenges and adversities he faced during the early stages. He provides valuable insights into his problem-solving approach and how he overcame setbacks that ultimately led to breakthroughs for his business. Through his personal experiences, Brett emphasizes the importance of fostering a culture within a company that encourages adaptation and embraces core values and fundamentals. Throughout the conversation, we explore the theme of handling adversity in business and the significance of staying innovative and forward-thinking. Brett shares practical advice on taking calculated risks and reveals the lessons he learned along the way that contributed to his overall success. This episode is a must-listen for car dealers, managers, and professionals in the industry who face adversity and seek better ways to overcome challenges. Brett's entrepreneurial journey is a testament to the power of stepping out, identifying problems, and focusing on developing innovative solutions. Join us as we delve into his inspiring story and gain valuable insights into building an empire through perseverance, adaptability, and a forward-thinking mindset. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Join me as we dive deep into the transformative landscape of the automotive industry with the visionary CEO and founder of Automotive Ventures, Steve Greenfield.  Contact: Steve Greenfield | [email protected] | Book: The Future of Automotive Retail - https://a.co/d/f4tTHJ3 Steve takes us on a thrilling journey through the most pivotal era in automotive history, where innovation reigns supreme. Drawing from his wealth of experience and insights, we explore the pages of his captivating book as he unveils the secrets to surviving and thriving in this rapidly evolving industry. With an expert eye on the horizon, Steve paints a vivid picture of what the future holds for automotive technology. From groundbreaking advancements to emerging trends, we discover the cutting-edge technologies that will shape the automotive landscape of tomorrow. But it's not just about technology; it's about adaptation. Steve shares invaluable advice on how traditional automotive retailers can pivot and remain relevant amidst shifting consumer preferences and the rise of disruptive technologies. As we delve into the economic climate and market conditions, Steve provides strategic investment strategies that dealers can leverage to seize opportunities and navigate through challenges. We discuss the rise of electric vehicles and the advent of autonomous technology, uncovering the immense potential they hold and the hurdles that must be overcome for widespread adoption. But it doesn't stop there. We explore the broader scope of mobility, technology, and key areas of innovation within the automotive industry. Steve's keen insights shed light on investment opportunities and the criteria he employs to evaluate their potential. So, fasten your seatbelt and join us on this captivating episode as we embark on a thrilling expedition with Steve Greenfield, driven by innovation. Get ready to rev your engines and gain a front-row perspective on the future of automotive retail and the exciting possibilities that lie ahead! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

Meet Tom Gage, Chief Strategy Officer - Data Analytics expert with Lotlinx and meet Dave Hefko, Vice President of Carousel Motors and a partner, who provides a valuable dealer's perspective on the various topics discussed. Together we discuss the economy's impact on dealerships and the automotive industry. In this episode, Tom Gauge delves into the intricate relationship between the economy and the automotive industry. He begins by shedding light on how economic factors, such as the recent UAW strike, play a crucial role in shaping dealers' strategies and adjusting their operations. Tom explores how pricing and affordability for consumers buying cars are influenced by the UAW strike, along with the impact of interest rates on the market. Furthermore, Tom Gauge delves into the complex dynamics of the supply chain and days supply, emphasizing their significance for dealerships. Listeners gain valuable insights into how dealerships manage their inventory turn amidst changing price points and market demands. Tom also highlights the challenges and opportunities that arise as dealerships strive to strike the right balance between maintaining inventory and meeting consumer expectations. To provide a holistic view, Dave Hefko, shares his firsthand experience and perspective as a dealer. He offers practical insights into how dealerships navigate the changing landscape, addressing the topics discussed by Tom Gauge from the dealer's standpoint. Dave's expertise adds depth and nuance to the conversation, making this interview a well-rounded exploration of the economic factors impacting the automotive industry. Tune in to this enlightening podcast episode to gain a comprehensive understanding of how the economy influences dealerships, consumer affordability, supply chains, and inventory management in the ever-evolving automotive market. This interview provides valuable insights from both data analytics and dealer perspectives! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com Contact Tom Gage: [email protected] 🔥Check out our sponsors!🔥 Covideo.com is the sales enablement tool that puts your people front and center. Because people want to do business with people. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. 

I'm thrilled to have you join me as I delve into the world of sales and explore the strategies that will help you prospect effectively and build a rock-solid pipeline to maximize your income potential with consistent results. In today's fast-paced market, relying on outdated sales tactics from the 80s is a surefire way to miss out on valuable opportunities. Car buyers today are more informed and discerning than ever before, which means we need to adapt our approach and employ relevant sales techniques to attract and convert customers successfully. Why should you trust me? Well, I'm not just a sales enthusiast; I'm in the trenches every week, working closely with dealerships where I put my prospecting skills to the test. I've honed my approaches to ensure they remain effective in the ever-changing sales landscape. In fact, dealerships value my expertise so much that they pay me to train their teams every single day. But here's the exciting part: I'm here to share those very same sales practices with you, my valued listeners. Throughout this episode, I'll be unveiling my latest tips and techniques, garnered from years of experience, to help you prospect more effectively, build a pipeline that delivers outstanding results, and ultimately sell more cars. Together, we'll explore: ✔️The essential elements of a modern sales approach that truly resonate with today's car buyers. ✔️Proven tactics for successful prospecting that will set you apart from the competition. ✔️Strategies for building a high-performing pipeline that consistently yields impressive outcomes. ✔️Insider insights into the sales practices embraced by top-performing dealerships. Whether you're a seasoned sales professional looking to enhance your skills or a passionate newcomer eager to make your mark in the industry, this episode is a goldmine of knowledge. I'm here to guide you, sharing my expertise and providing you with the tools you need to revolutionize your approach to sales. So, grab your notepad, buckle up, and get ready to embark on a journey of sales mastery. Together, we'll unlock your full potential and achieve remarkable success in the world of car sales using the invaluable insights I'm about to share. Don't forget to subscribe to our podcast to ensure you never miss an episode. By doing so, you'll gain access to a wealth of knowledge from industry experts, all designed to help you stay ahead of the game. Get ready to transform your sales game and reach new heights of success! Follow the show and get notified when episodes like this one drop! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 |edealersolutions.com 🔥Check out our sponsors!🔥 Covideo.com is the sales enablement tool that puts your people front and center. Because people want to do business with people. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

🎙In this inspiring episode, we have the privilege of sitting down with Dave Anderson, a renowned leadership coach who has transformed countless high-growth organizations. With a laser focus on building, reinforcing, and protecting high-performance, high-accountability cultures, Dave has become a trusted advisor to leaders seeking to drive results. Meet Dave @ Learn to Lead Elite Center  📚Read one of his 16 books! Or check out his 📝online lea rning, Dave on Demand! Many of my dealership clients have had him in their stores and I always here it's life changing! 🔥👊 And check out his 🎙podcast, The Game Changer Life! Join us as Dave shares his profound insights on execution and accountability principles that are essential for success. With an unwavering dedication to inspiring and coaching leaders on vision, strategy, and tactics, Dave brings a wealth of expertise to the table. Whether you're a seasoned executive or an aspiring leader, this conversation is a must-listen. Discover the strategies and approaches that can help you elevate your leadership game and create a culture of excellence within your organization. Get ready to be inspired and equipped with the tools needed to unleash your leadership potential! Follow my pod and get notified when episodes like this one drop! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 Covideo is the sales enablement tool that puts your people front and center. Because people want to do business with people. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.  

In this episode meet Margaret Henney, esteemed guest and a renowned video expert! She is the Director of Marketing for Covideo Dealer Services and opens up to our salesforce who can improve their income potential using video in their sales process.  CoVideo Dealer Services Info! 👉 https://bit.ly/3F0h56R In this high-energy conversation, Margaret shares her invaluable insights and experiences, both personal and client-based, on leveraging the power of video to turbocharge the car sales process. She provides a wealth of practical examples that will get you revved up and ready to harness the true potential of video. Discover how to create impactful videos that captivate and engage clients, ultimately leading to enhanced conversions and sales! Whether you're a seasoned automotive professional or just venturing into the industry, this episode is a goldmine of tips and tricks to get started with video marketing. Her expertise will guide you through the essential steps and reveal the types of videos that leave the greatest impact on client engagement and conversion rates!!! Don't miss out on this conversation that will unlock the secrets to skyrocketing your automotive sales through the power of video!!! Tune in now and revitalize your dealership's sales strategy! Margaret Henney - 574.870.6672 | [email protected]  Follow the show and get notified when episodes like this one drop! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors! Covideo Dealer Services is the sales enablement tool that puts your people front and center. Because people want to do business with people. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

The service department is busy and sometimes when we are really busy, we can overlook business and income opportunities!  As I work with service teams throughout the country, I am a friend to this department in a coaching role pursuing next level performance. I want everyone to maximize their income potential! So, when I see outstanding aspects of the sales process, I want to highlight that for you so you can get the most out of your days and make that money! 😏 These tips will help you get aligned with your goals so you grow your business and maintain clientele.  In this episode, I’m shining a spotlight on the often underappreciated revenue-generating potential of service departments. Learn strategies, actions, and insights that can transform service departments into profit centers, driving substantial income for businesses. I share 8 actions and initiatives that can boost profitability within service departments. Find out how service departments can create a culture of exceptional service, establish long-term relationships with customers, and leverage positive customer interactions to generate additional revenue streams. As the episode progresses, I discuss effective marketing and promotional techniques to attract new customers. Whether you are a business owner, service manager, or aspiring entrepreneur, this episode offers valuable insights and actionable advice to transform your service department into a thriving income generator.  Tune in to this enlightening episode and discover the untapped opportunities within service departments that can drive substantial income for your business! Follow the show and get notified when episodes like this one drop! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Welcome back listeners to Dealer Talk with Jen Suzuki pod!🎙 Our service teams work hard to solve customer problems everyday! They deal with busy shops, a ton of customers and many personalities! As I continue to train with Service teams across the country, I wanted to share some actions that will help improve your income potential and keep you focused on your goals! 💰👊 In this episode, I share 10 strategies every Service Advisor can implement to enhance the customer experience, promote additional services, and ultimately write more business for the car dealership! Follow the show and get notified when episodes like this one drop! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 |edealersolutions.com 🔥Check out our sponsors!🔥 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

In this episode, I sit down with an innovative entrepreneur who has reshaped the way vehicle transport functions within the automotive industry.    By harnessing the power of technology, Autosled's founder, Dave Sperau has developed a groundbreaking solution to address the transportation needs of OEMs and dealers.    Dave, an Entrepreneur and former car dealer, candidly discusses the most pressing challenges facing OEMs and dealers in the realm of transportation. From access struggles to misallocated inventory, he sheds light on the complexities that hinder efficient vehicle shipment operations.    The scarcity of used cars is an ongoing issue for dealers nationwide, and Dave provides valuable insights into what's happening. He unveils innovative solutions that enable dealers to overcome sourcing challenges and expand their market reach. By offering reliable transportation options at reasonable fees, dealers gain the freedom to explore opportunities beyond their local markets, ultimately enhancing profitability.    This episode also delves into the remarkable journey of building a company that is revolutionizing vehicle transport logistics for dealers. Dave shares the problems his company successfully solves for dealers, alongside the transformative impact of his solution. Furthermore, he provides an insightful update on notable changes and developments within the business since our last podcast episode.    The conversation doesn't solely revolve around dealerships; Dave emphasizes the mutual benefits of a business model that emphasizes transporter success. He also dives into how Autosled has been able to make business far easier for transporters- allowing this reliable network to grow exponentially! Understanding the pivotal role they play in the transportation process, Dave highlights the measures taken to ensure transporter satisfaction and engagement. As a result, he has built a bridge of collaboration that enhances the overall effectiveness of the entire retail vehicle transport process.    Tune in to this episode as we explore the fascinating story behind this entrepreneur's journey, unravel the challenges faced by the transportation industry, and gain key insights into the future of streamlined and efficient automotive transportation. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 |edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Autosled.com is the next-generation automotive transportation logistics platform and marketplace.

This is a must listen for everyone in the auto industry! In this episode, we have an exclusive interview with the President and CEO of the National Automobile Dealers Association (NADA), who provides unique insights into the major challenges currently facing the auto industry. Mike shares his perspective on the dynamic landscape of the automotive industry and how NADA is actively addressing these challenges head-on. We explore topics such as the evolving role of traditional dealerships in the face of electrification and the critical role NADA plays in assisting dealerships to adapt to this transformative shift. Discover how NADA collaborates with automakers and industry stakeholders to enhance the overall automotive ecosystem. Mike reveals the strategic initiatives, partnerships, and innovative approaches employed by NADA to ensure a seamless transition to the future of mobility. Listen in as we uncover the strategies and forward-thinking perspectives that drive the success of the auto industry and its stakeholders. Whether you're an automotive enthusiast, industry professional, or simply curious about the future of transportation, this podcast provides a unique opportunity to gain valuable insights from one of the industry's most influential voices. Tune in and accelerate your understanding of the challenges and opportunities shaping the automotive industry, as we navigate the road ahead with the President and CEO of the National Automobile Dealers Association. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 |edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Autosled.com is the next-generation automotive transportation logistics platform and marketplace.  

Welcome to Dealer Talk with Jen Suzuki where we dive into how the auto industry is evolving! In this episode, I had the privilege of sitting down with Randy Parker, the esteemed CEO of Hyundai Motor America, who shared fascinating insights into the company's vision and strategies for a prosperous future!   In our conversation, we explored why it's an exceptional time to be a Hyundai dealer. The CEO shed light on the remarkable opportunities and support available to dealers, highlighting how Hyundai is actively working towards future-proofing their businesses for sustained success. We delved  into the investments being made in electric vehicles (EVs) and the robust infrastructure that will underpin their widespread adoption.   Our discussion ventured into Hyundai Motor America's electric strategy and performance, unveiling their exciting plans to revolutionize the automotive landscape with an impressive lineup of EV models. We uncovered the CEO's perspectives on the evolving relationship between the manufacturer and dealers, as they navigate the ever-changing marketplace.   Join us as we gain exclusive insights into Hyundai Motor America's commitment to driving change and sustainability. Discover how their investment in EVs and infrastructure is propelling them into the future, while ensuring that dealers have the tools and support needed to thrive in this transformative era.   Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 |edealersolutions.com 🔥Check out our sponsor!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Sales is not for the weak. The more your prospect, the more no's you get. At the same time, the more yes's you get! So keeping your motivation up and onward is key to staying focused, nurturing consistency in growth and winning! Key for top producers! It's time to check-in with yourself and connect with something in this episode that will help you with this game plan for life!   Discover practical strategies to stay motivated in sales as I unlock ways to stay in the selling game (*from years of failure and personal experiences)!  From setting clear goals and cultivating a positive mindset to embracing self-discipline and continuous learning, this episode provides invaluable insights to overcome challenges, navigate emotions, and achieve exceptional results. Learn the art of motivation, unleash your sales potential, and conquer the competitive sales landscape. Your commitment to personal and professional growth will in fact keep you motivated even through the valleys we all face in sales! Dealer Talk with Jen Suzuki Pod |[email protected] | 800-625-1590 |edealersolutions.com 🔥Check out our sponsor!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

In the competitive world of sales, persistence is the key to achieving remarkable results!🎯 Sales professionals understand that success rarely comes overnight, but rather through consistent effort, determination, and a refusal to give up! Being persistent in sales means having the resilience to bounce back from rejection, the tenacity to keep pursuing leads and prospects, and the ability to consistently deliver value to clients. It's about maintaining a positive 🧠mindset, staying focused on goals, and continually adapting and refining sales strategies. By embracing persistence, salespeople can overcome obstacles, build strong relationships, and ultimately close more deals! 💸 It's fast-paced right now with an ever-evolving 🚘sales landscape, so being persistent is more important than ever. With increased competition, changing buyer behaviors, and evolving market trends, sales professionals must be able to adapt and persevere in order to thrive. Persistence allows salespeople to build rapport and trust with potential clients over time, as it often takes multiple touchpoints and interactions to convert prospects into customers. Moreover, persistence enables sales professionals to navigate objections and address concerns effectively, demonstrating their commitment to solving customer problems and delivering value. By consistently following up, staying engaged, and providing ongoing support, salespeople can differentiate themselves from competitors and establish themselves as trusted advisors in the eyes of their clients. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 |edealersolutions.com 🔥Check out our sponsor!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

This episode is dedicated to exploring the transformative effects of adopting a growth mindset! So necessary to achieve the levels you know you are capable of achieving! It’s time to unlock your true potential! ✅ I will equip you with the tools, inspiration, and guidance to adopt a growth mindset and unleash your full potential! Are you ready to transform your thinking, conquer challenges, and embark on a journey of continuous growth? Tune in and let's unlock the doors to a limitless future together!!! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 |edealersolutions.com 🔥Check out our sponsor!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Welcome to Dealer Talk with Jen Suzuki, where we dive deep into the world of talent acquisition and career development!  In this episode, Brandon Hardison, Director of Sales Training with Jim Ellis Automotive Group and an expert in the field, will share invaluable insights and actionable steps on how to effectively recruit today's youth and foster a path towards long-term career success!  Recruiting talented individuals in today's competitive landscape requires a fresh approach and an understanding of the evolving needs and aspirations of the younger generation. Our guest, with years of experience in talent acquisition and sales training, will guide us through attracting and engaging top young talent! It’s outside the box! It works!  During this enlightening conversation, Brandon will explore innovative recruitment strategies that go beyond traditional methods to reach and connect with young professionals in his community!  Check out this awesome video he produced! 👉https://vimeo.com/801245019 But it doesn't stop there! He also delves into the importance of nurturing an effective career path for new hires, providing mentorship, training, and growth opportunities. You'll gain practical insights on how to support team members in remaining knowledgeable in their roles through healthy competition! Whether you're an HR professional or a business leader, this episode will equip you with the knowledge and strategies you need to thrive in the competitive landscape of talent acquisition. Get ready to unlock the secrets to recruiting and nurturing the next generation of top talent with the best in the biz! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 |edealersolutions.com 🔥Check out our sponsor!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

I’m dialing into one of the most important aspects of any sales call - the greeting! As a sales pro, the first impression you make on a prospect can set the tone for the entire conversation and determine whether or not you will be able to move forward on your end game! In this episode, I share some of the best practices for crafting a powerful and effective sales call greeting. Learn key elements of a great greeting, including how to introduce yourself and your company, how to establish common ground with the prospect, and how to create a sense of urgency and excitement around the call. I’ll also discuss some common mistakes that salespeople make when greeting prospects on sales calls, such as using generic or unmemorable greetings, failing to personalize the conversation, or coming across as pushy or aggressive. Throughout the episode, I share real-world examples of effective greetings (ones I use when I am in dealerships prospecting!), as well as tips and tricks for customizing your greeting to fit the unique needs and preferences of each prospect. Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 |edealersolutions.com 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Autosled.com is the next-generation automotive transportation logistics platform and marketplace.