Do you wanna get more conversions and better results from your community? If so, you need to know this one approach that is going to help you take your community management from good to outstanding. Shana details what it is and how to practice it in this episode. Key Takeaways:Intro (00:00)How community managers can engage at every level (01:09)Breaking down the layers of community management (04:05)Walking through some examples (06:55)Episode wrap-up (13:23)Additional ResourcesLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Have you ever wished you had a highly engaged and active community? If so, listen to this episode where my friend, Sebastian Mencía, details a recent Facebook challenge with 100,000 participants and over 90% of them active. He has cracked the code on creating a highly engaged community that converts. Key Takeaways:Intro (00:00)The favorite community Sebastian has been part of (02:45)Business caters to the spanish speaking community (04:49)Knowledge of an avatar (07:09)Different ways to serve the community (07:49)Challenges with this type of business (11:58)Structure of the challenges and how the community aspect comes into play (14:12)Supporting and getting people to participate in the challenge (19:18)How to manage a huge number of group members (25:59) Sebastian’s advice on how to leverage the community platform as a part of their launch (28:45)Episode Wrap-up (28:57)Additional Resources:Sebastian’s website: https://sebastianmencia.com Sebastian’s Instagram: @sebastianmencia  Jesse’s business Instagram: @misletraslindas    Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

There are two types of thinking necessary in becoming a successful community manager. However, most business owners only look for one type of thinking until their business grows and they realize something is missing. In this episode, Shana talks about the two types of thinking you need to have an amazing community manager inside of your business.Key Takeaways:Intro (00:00)Qualities of a Community Manager (00:42)What is Operational Thinking? (01:10)What is Strategic Thinking? (02:52)Two Kinds of Cooks (06:05)Episode Wrap-up (08:57)Additional ResourcesLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

In this episode, Shana is going to answer a question she gets asked all the time. Do I have to have a community in my course or membership? Her answer may surprise you.Key Takeaways:-Intro (00:00)-Community does not equal to Facebook Group (01:03)-Make sure your community has a purpose (02:35)-Do you need a community for your program? (05:02)-Episode wrap-up (05:50)Additional Resources:Learn how to work with Shana: www.shanalynn.com Connect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

In today's episode, Laura Meyer will break down how you can leverage the most valuable asset you have in your business-your relationships! She will be talking about how to create a win-win even if you are just getting started in the relationship game.Key Takeaways- The favorite community Laura has been part of (02:34)- Entering relationships with true purity of intention (11:50)- Why most people give up on relationship marketing and networking (14:53)- Creating your win-win (16:02)- Stepping back to trusting people after a bad business relationship (21:55)- Shana’s advice on how to overcome the feeling of not belonging in a room (33:29)- The direct path to income is the easier path (37:55)- Investing in business relationships through genuine connections (44:36) Additional Resources: - Grab Laura’s book and a free relationship marketing toolkit here: https://createyourwinwin.com/- Laura’s Podcast: https://yournextlevelleap.com/- Laura’s Instagram: @lauraemeyer------ - Join the waitlist for my course: https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Word of mouth is easily one of the most effective marketing strategies for business owners, but how exactly can you implement it? In today’s episode, Shana explains what is holding you back from getting more referrals and how you maximize word-of-mouth marketing.Key Takeaways Intro (00:00)What is holding you back from getting more referrals (01:15)How to ask for referrals (04:09)How to get more referrals into your programs (04:09)Episode wrap-up (07:57)Additional Resources - Join the waitlist for my course: https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect- Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

If you own an online program, you know how exhausting and taxing launches can be for you and your team. In this episode, Shana gives four specific ways you can support your team during a launch.Key Takeaways- Fast Communication (01:30)- Empowering your team members (03:59)- Thoughtful decision-making (07:28)- Personal support (11:32) Additional Resources: - Join the waitlist for my course: https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Do you desire to create a community that is truly collaborative? Where you don't feel like the only expert in the room and the entire community's success rests on your shoulders. In this episode, Dan Miller will share his expertise on how to run a collaborative community successfully.Key Takeaways- The best community Dan has been part of (03:11)- The power of a community to an entrepreneur (05:37)- 48 Days To The Work You Love Book and Ecosystem (08:26)- 48 Days Eagles Community (20:01)- Helping people thrive in their businesses (36:29)- How to make your community be more collaborative (40:44)Additional Resources: - 48 Ways to Build Community Connection Resources: https://www.48days.com/useful-resources/#- 48 Days To The Work (And Life) You Love Book: https://store.48days.com/product/48-days-ttwyl-20th-anniv-amazon-link/- 48 Days Podcast: https://www.48days.com/listen/---- - Join the waitlist for my course: https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

This week’s episode covers how escalation applies to conflict resolution. If you are a business owner or a community manager who doesn't quite know when a community problem should be handled by the community manager or escalated to the business owner, this episode is for you.Key Takeaways- Expectation, preparation, escalation (01:16)- The problems to take to a business owner (03:12)- The ONLY time to rush escalation (04:08)- Don’t make it personal (05:10) Additional Resources: - Join the waitlist for my course: https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

In recurring revenue businesses, there is one number you absolutely need to be tracking. In this episode, Shana reveals that metric and how to track it.Key Takeaways- The one metric you must track in your business (00:54)- What retention rate means (01:44)- A simple formula for tracking retention (02:50)- Why tracking retention is so important (07:04)  Additional Resources: - Discover your retention rate and the lifetime value of your members using this simple calculator. Access it here: www.memberltv.com- Join the waitlist for my course: https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Episode SummaryCaitlin Mitchell from EB Academics shares how she created a strong culture and clear identity that has led to a 97% retention rate for her membership program. She is breaking down her strategy into 3 keys for creating a sticky member experience. And the final tip at the end of the episode you won't want to miss!!Key Takeaways- Caitlin’s favorite community that isn’t her own (02:42)- What’s unique about EB Academics (05:31)- The typical culture for teachers in the online space (09:24)- Living your culture with your team (16:34)- Retention and membership rates for EB Academics (17:52)- Achieving 97-98% retention rates (23:22)- Key tactics to create a strong culture in your community (25:44)- How to hire a Community Manager (32:27)- Customer service is your brand. It’s how you show up (36:00) Additional Resources: - Caitlin’s Website: https://ebacademics.com/- Teaching Middle School ELA Podcast: https://ebacademics.com/category/podcast- Teaching Middle School ELA YouTube: https://www.youtube.com/channel/UCWezgZ_BNFaF-IURmTTN_dA ----- Discover your retention rate and the lifetime value of your member using this simple calculator. Access it here: www.memberltv.com- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Want to know how Shana took a client's retention from 89% to 92%? She will detail the easy 4-step process she used in this episode.Key Takeaways- How long do people stay in your program? (00:50)- Retention determines lifetime value (01:03)- The best marketing is a great testimonial (03:01)- Targeted reactivation campaign (04:03)- 4 steps to reactivate inactive members (06:56)- Give them a compelling reason to come back (08:39)- ABO – Always Be Onboarding (11:20)Additional Resources: - Discover your retention rate and the lifetime value of your member using this simple calculator. Access it here: www.memberltv.com- Bonjoro: https://www.bonjoro.com/?ref=shanabresnahan- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

If you have ever felt the weight of responsibility for getting your clients results, lost sleep over someone not making progress in your program, or over delivered to the point of burnout, then this episode is for you. Shana talks about boundaries and one mindset shift you need to make to start setting better boundaries today.Key Takeaways- Why you are not responsible for client results (01:02)- Healthy boundaries are essential for a successful business (02:18)- You are responsible TO clients, not FOR them (02:34)- Don’t sell and ghost (05:11) Additional Resources: - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Have you ever wondered how you can leverage your industry ecosystem to create partnerships and relationships that will benefit you and your customers or members?In this episode, Candace D'Agnolo shares her secrets on how you can do just that.Key Takeaways- Meet Candace- The Pet Boss (01:20)- How to get involved in your local community (03:21)- The riches are in the niches (08:46)- How to become a leader in your niche (12:24)- Tips to leverage relationships in your ecosystem (17:36)- Collaborative relationship building (22:59)- Showing your value inside a community (25:02)- The ripple effect of a community (28:45)- It all takes one relationship (32:27)Additional Resources: - Access Candace D'Agnolo’s podcast, blog, and other freebies here: https://petboss.com/- 77+ Ideas for Building a Stronger Community (Free Download): https://bit.ly/connection-ideas- Join the waitlist for my course: https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

How do you use customer success stories in your business?In this episode, Shana explains how to leverage those stories to their full potential, and she shares tips that will allow you to get more mileage out of every customer success story that you have.Key Takeaways- The power of storytelling (00:57)- Using stories to help people overcome self-limiting beliefs (04:29)- Three key aspects of stories inside your business (06:11)- How to collect customer stories (07:13)- Sharing your stories (10:17)- Streamline Story System (13:31) Additional Resources: - Streamline Story System: https://www.streamlinedstorysystem.com    Use Coupon Code ‘CREATORS’ to get a Discount- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Do you have a good onboarding process? In this episode, Shana explains one key step you may be forgetting.Key Takeaways- The onboarding process will determine the success of your users long-term (01:18)- Always be onboarding (03:03)- The ripple effect of a great onboarding process (07:35)- Preparing the existing community to welcome new members (11:06)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

If you want to know how to get your members engaged, activated right away, and showing up to your live calls, this episode is for you. Susan Bradley is revealing a strategy she uses to run new member calls that is leading to fast action and a 90% show-up rate.Key Takeaways- Meet Susan Bradley (01:01)- The best community Susan has been part of (04:18)- How to run new members calls (07:09)- The purpose of new member calls (12:49)- How to increase the show up rate for your orientation calls (17:12)Additional Resources:  - The roadmap to $50K on Shopify Podcast: https://thesocialsalesgirls.com/podcast/- Growth Plan Workshop: https://watch.thesocialsalesgirls.com/s/77wKvQ- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

What does it mean to be a 7-figure business owner? It doesn't always mean 7-figure profits. In this episode, Shana passes on her wisdom and experience from being an entrepreneur for over 10 years.Key Takeaways- Who is a 7-figure business owner? (00:48)- Revenue is all good, but what’s your profit (04:48)- Setting aside money for taxes and business savings (07:31)- Working backward to determine your profit margin (08:06)- Don’t worry about 7 figures (13:31) Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Learn how 2 companies' customer service experiences had a huge impact on my opinion and probability to use them in the future. What's the difference? Find out in this episode.Key Takeaways- The tale of 2 customer experiences (01:11)- It is inevitable to make mistakes – how do you resolve them (06:48)- How to respond to customers strategically (10:29)- 2 things to always remember (16:16)- How a relationship ends determines how you feel about it (19:04) Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Are you struggling to keep your members engaged and making progress?In today's episode, Oonagh Duncan shares a simple accountability challenge that has her members making more progress, leading to better testimonials and higher retention.Key Takeaways- The best community Oonagh has been part of (03:34)- Creating a unique culture in your online community (06:14)- How an accountability challenge works (09:22)- Why accountability increases retention rates (16:13)- The benefits of having an accountability challenge for your members (17:45)- How to incorporate accountability checkpoints (20:10)Additional Resources:  - Get Oonagh Duncan’s Gifted Starter Kit for FREE here- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Want to know how to get more conversions from your free community or Facebook group? In this episode, Shana shares 4 keys to increasing sales in your free group. Plus, she is soapboxing on 3 little words that can hold you back from getting more conversions.Key Takeaways- It’s ok to be ‘salesy’ (01:05)- The best way to sell is through connections (03:33)- Create awareness of the need for a solution (04:24)- Prepare your community to become perfect customers (05:02)- Invitation to make more progress (06:07)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

This 15-minute strategy could be your invitation to fewer refunds and higher retention. I'm going to tell you what it is and 3 ways you can leverage it in your online program.Key TakeawaysWhat is a member success call? (01:07)How to use these calls in your program (03:57)Onboarding is a great time to welcome new members with a call (04:03)Reactivate your members with a call (05:08)Call them before they cancel (07:05)The huge return on investment on member success calls (10:03)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Instagram expert Tracy Harris breaks down the three best types of reels you need to be doing to grow your Instagram community, email list, and get more customers.She also shares some of her best tips from growing her own community, Mums With Hustle.Key Takeaways- Mums with Hustle group (08:32)- How culture impacts your community and your business (18:45)- How an Instagram reel is the fastest way to build a community (20:25)- Upcoming features update for Instagram reels (22:13)- The 3 different types of reels to grow your community (23:10)- Organic Instagram strategy (29:06)- How to make your first reel (41:42)Additional Resources:  - Get Instagram Reels Quick-Start Guide: https://tracyharris.co/reels/- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Stop hiding your cancellation button. This strategy some business owners use to help their business is actually hurting it in the long run.I'm sharing 3 reasons you need to change your mindset around your cancellation process and leverage it to your advantage.Key Takeaways- Refining your cancellation process (01:01)- Hiding your cancellation process doesn't help with retention (01:46)- The new California law (02:23)- Information is power (03:15)- Cancellations are good resell opportunities (04:20)- Customer experience is your brand (06:30)- Make your cancellations memorable in a good way (11:12)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

There's a lot we can learn from traditional brands and businesses about how to build communities online. I've recently been observing how Target cultivated its community.Now I'm sharing 4 lessons you can apply to your online business that I learned from watching Target.Key Takeaways- Create exclusivity (01:56)- Build culture by sharing your values (04:04)- Curate conversations (06:36)- Elevate your community (08:59)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

If you're an online course or membership owner, you're always looking for ways to create more connection among your members. One of the best ways to do that is with online networking events that bring your community together to brainstorm and connect with each other.But how do you structure an event that's effective and fun?Suzi Dafnis breaks down the framework she's been using to run successful networking events for her members that keep her members coming back month and month.Key TakeawaysHow to create connection and progress in your community (09:12)People come for the content but stay for the community (14:06)Proprietary framework for facilitating online discussions (14:30)Creating accountability in your community (18:08)Keep the structure of your networking event simple (22:45)Additional Resources:  - Her Business Podcast: https://herbusiness.com/podcasts/- Get on the waitlist for Her Business Network: http://herbusinessnetwork.com/- Her Business Free Facebook Group: https://www.facebook.com/HerBusiness/------ Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Gary Chapman's book The 5 Love Languages isn't just for showing you how to have a better marriage.In this episode, I'll share why you need to know these love languages and how to leverage them to create stronger connections in your community.Key Takeaways- Words of Affirmation (02:25)- Quality Time (05:02)- Acts of Service (07:30)- Receiving Gifts (09:03)- Physical Touch (11:28)Additional Resources:  - Free Guide to Creating a Stickier Community Using the 5 Love Languages: https://connect.communitycultivated.com/love- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Most community creators and leaders are focused on creating more engagement in the group. The majority of their energy is focused on that goal. But engagement isn't the goal. Progress is.Key Takeaways:Why your goal shouldn't be to create more engagement (00:51)Engagement isn't always positive (02:25)Engagement doesn't mean progress (03:54)Engagement can be a distraction (07:27)How to make progress your goal (09:54) Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks -----Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Do you want to have an online community for your business, but you don't want to manage a private group?In today's episode, Sarah Williams shares how she has created a community with her audience and buyers without having a private group.Key Takeaways:- Sarah's favorite community (03:35)- How to create a community outside of a private group (07:30)- Creating a special VIP experience for your subscribers (11:22)- Using texts and email to drive engagement (18:34) Additional Resources: Free webinar on how to lay out 6 months of subscriptions in 60 minutes. If you can visualize this for your business, you are ready to take the first step. 6in60workshop.comSarah's Instagram: @howtostartasubbox ---- - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams. Be sure to follow the podcast so you never miss an episode!

Should you revive, realign, or shut down a free Facebook group? Ask yourself these 5 questions to see if it is worth your time and energy to continue on or is it time to shut it down.Key Takeaways:  - Is the purpose of the group in alignment with our current purpose (02:28)- Is there a big culture gap (04:12)- Are the people in the community ideal for your future offers (06:27)- Is there a clear distinction between your free and paid community (08:21)- Is there a positive ROI from the group (10:30) Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

The most important role in your business is a community manager because they represent your company, build relationships with your community, and have a direct impact on your retention and your profits. If you haven’t been thinking about the role of a community manager like this, listen to this episode to learn the 3 big reasons it is important and its weight inside your programs!Key Takeaways:- What is the work of a community manager (00:00)- The most important role inside your company (01:16)- The 3 Rs of a community manager (02:05)- Maintain those valuable customer relationships (03:35)- Community manager has a direct impact on your retention rates (05:22)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Delight your customers, improve your sales messaging, and automatically segment your new online community members with this 3-minute welcome process!Our guest for this week, Jamie Bright, runs masterminds for successful entrepreneurs who thrive in online communities and are committed to getting out of the hustle mentality and into a lightweight, profitable business through intentional lifestyle design.Tune in to learn of the 3-minute welcome process that will delight your new members!Key Takeaways:- Simple strategies to create connections in online communities (01:16)- Finding people who are a good fit for your community (09:54)- Using conditional logic to segment your members (15:14)- Automation can be a curse – how to give a personal touch (18:44)Additional Resources:- Request to join Jamie’s private, behind-the-scenes podcast at: https://gettheprivatepodcast.com- Learn how to launch your first mastermind: http://launchyourfirstmastermind.com/- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideasJoin the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

What kind of experience do you want to create for your community members and customers inside of your online business or program? The most likely is that you want to create a business that is successful and efficient, but also one that people enjoy being a part of. In this week’s episode, I’ll disclose the reasons why you should stop trying to automate everything and start doing unscalable actions. Automation can be an efficient way to run a business, but it must be done in a way that doesn't lead to alienation. If you're looking to keep your business healthy and thriving, you'll definitely want to listen to this episode!Key Takeaways:- Stop doing this "top" business trend (00:00)- When everyone's going one way... (1:26)- Speed vs. efficiency (3:48)- The power of unscalable actions (6:01)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Are you ready to address change inside of your community? In this week’s episode, we'll be discussing how to prepare your community for big changes since we want them to feel like they're a part of it. I'll be disclosing a community management strategy that has been used in corporations for a long time, so you can adopt change without feeling overwhelmed and lost.This strategy will help you to make sure that your team is prepared and stays successful after you've made any change. I want to help you avoid any bumps in the road and make sure that you're able to keep producing the results you desire. Hear how we do it in our community and how you can implement it in yours! Key Takeaways:- How to navigate change in your online community (00:00)- If you fail to communicate changes... (00:49)- Top community management strategy for navigating changes (02:43)- Model summary and a few more tips (09:57)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Are you familiar with voice broadcast technology? What if I tell you it can be a powerful tool that can be used to create that thriving community you dream of. In this episode, I had an insightful conversation with our genius guest Janice Anderson, the founder of Significant Life, a community for Christian women. She shares her passion for voice broadcast technology, and the reason why she believes is an incredible way to connect with your members and boost your community engagement. Janice also explains how this technology can be scaled to create a greater impact in your community and culture. Let’s dig into how to increase connection with voice broadcasts!Key Takeaways:- Introducing Janice Anderson! (00:00)- Janice's favorite community (02:38)- Serving Christian women in a space of influence (06:21)- Amazing strategy for improving your community engagement rate (11:10)- Top piece of advice for aspiring community building (18:10)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Today, we are going to learn about setting boundaries and investing your time and energy into those who will bring you the most benefit. If you're looking to create a successful online program, this podcast is a must-listen! You'll also learn the importance of keeping your customers satisfied and the consequences of not doing so...  Listen and enjoy!Key Takeaways:- The biggest energy suck in your online business (00:00)- Focus on these sections of your community... (02:27)- How to create "Lifers" (03:25)- What happens if you end up serving the wrong people? (04:45)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

As an entrepreneur, are you afraid of facing conflict inside your community? You probably believe that conflict will only bring bad things to your business and your members, so you prefer to ignore it or let it go. However, if you treat it and handle it properly, this can be an excellent opportunity to strengthen your community in a way you can’t imagine. In this week’s episode, I’ll be sharing a friend’s experience where she had to deal with conflict inside of her online membership, and how that moment gave her a chance to realign the members around the common goal and the culture they want to create.If you want to gain a deeper understanding of why you don’t need to fear conflict in your community, this episode is definitely for you!Key Takeaways:- What conflict in an online membership looks like... (00:00)- Is it OK to fire members from your community? (02:13)- What you need to do as a community owner (04:20)- Treating conflict as an opportunity (5:58)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

If you have an online course, membership, or group program, you know how important it is to make sure that your clients are making progress.But how do we make that happen? How do we take our members from overwhelmed to confident in their best next step? And more importantly, how do we make sure they recognize the progress they’ve made?In today’s episode, my special guest is the world’s leading expert on online memberships who happens to be my mentor and dear friend, Stu McLaren. He’s going to be sharing his secret to member progress called the Success Path™. Plus, we’ll be breaking down the 4 elements you need to create one for your business! Since 2008, Stu has been working intimately with tens of thousands of authors, speakers, coaches, consultants, and business owners to transform what they already know, love, and do into recurring revenue by launching, growing, and scaling 6, 7, and 8-figure membership businesses. Tune in and discover the secret to member progress!Key Takeaways:- Introducing Stu McLaren (00:00)- What makes an online community strong? (03:05)- Core principles of a successful membership (08:10)- How to start building your membership (14:32)- Why milestones are crucial (19:15)- Best advice for people starting a membership (28:52)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

One of the biggest challenges business owners face is finding a way to retain their online community and give them worthwhile reasons to stay long-term. It’s essential to make them feel they’ve made the right choice and let them know the experience will be unforgettable from the beginning. Today, I would like you to slow down and look at two aspects that are necessary to reduce turnover and increase client retention.Tune in and learn the #1 to increase your retention fast!Key Takeaways:- How to improve client retention (00:00)- The most important metric for client retention (01:15)- What DOESN'T work... (02:35)- Should you redo your orientation? (03:11)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Have you ever wondered how you can help your community work towards a common goal in your business? While having the four pillars of the Community Cultivated™ framework in place is key to making that happen, there are other aspects you should take into consideration. Today, I’ll be talking about one of them: The Community Development Life Cycle. I’ll break down this cycle into four phases so you can be prepared to address them the best way possible while working towards cultivating your communities. Pay close attention because I want you to reflect on what phase your community is in at this moment.Let’s dive into the Community Development Life Cycle!Key Takeaways:- What is the Community Development Life Cycle (00:00)- Phase 1: Forming (01:41)- Phase 2: Storming (02:48)- Phase 3: Norming (08:49)- Phase 4: Performing (10:16)- The first thing you need to do... (12:58)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

We are back for the fourth and final episode of this four-part series on the Community Cultivated™ framework. These four elements are crucial whenever you’re building your community strategy or tactics. In this episode, I'll provide you with the last piece of the puzzle you need to create a thriving community that is scalable and keeps customers around for longer. This pillar is the one people come to me for most often.I’ll be covering the three main factors you should take into account when incorporating this pillar into your business, which will allow you to build powerful and long-lasting relationships within your community. If you are interested in creating a stickier community with deeper relationships, this episode is for you!Key Takeaways:- The fourth pillar to building a great online community (00:00)- Three key types of connection in your community (02:18)- Belonging vs. safety (03:41)- How do you scale connection? (08:15)- My free connection ideas guide (09:45)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

As a business owner, you know the value of having a thriving community, but do you really understand how to create one? In this four-part series, I’ve been sharing the four foundational elements you need to create a thriving online community that increases your reach, retention, and revenue. In part three, I’ll be talking about the third pillar of my Community Cultivated™ framework which is something that you do every day in your organization. It’s probably something that you think about often. However, I’m certain that you aren’t giving it the attention it deserves. In this episode, I share what this element is and break it down into three areas you need to be paying attention to as you serve your members. If you get these three areas buttoned up, you’ll be able to deliver an amazing and consistent customer experience that keeps your customers happier longer. Let’s dive into the importance of this third pillar in your business!Key Takeaways:- The third pillar to building a great online community (00:00)- Why is communication so crucial for your community? (03:01)- Outgoing communication principles (05:32)- Incoming communication principles (06:35)- How are you engaging your community? (08:30)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

This 2nd pillar in the Community Cultivated™ framework is essential if you want to create a sense of belonging in your community. It’s what attracts people into your community and helps them feel safe and like they belong. If you want to have a thriving online community, your community members need to feel like they are a part of something bigger than themselves. So it’s vital to think about your boundaries, behaviors, and beliefs as you work to define your culture. As we dig into the second pillar of the framework, I want you to pay attention to what you want your community to be thinking, feeling, and doing.Key Takeaways:- The second pillar of building a great online community (00:00)- Creating a sense of belonging (00:47)- How to cultivate a culture in your online community (3:58)- What you need to do... (07:28)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideasJoin the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!