Get ready to learn!Shana was recently a guest speaker in a mastermind, and one of the questions she was asked was "How do I know whether or not I'm ready to hire a community manager?" She shared an approach called the Joy Skill Quadrant so that you can use this tactic the next time that you're thinking about delegating or hiring a new team member.Key Takeaways:Intro (00:00)What is a Joy Skill Quadrant? (01:27)Episode wrap-up (04:00)Additional Resources:Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Get ready to be inspired! Our special guest today is a self-made millionaire who achieved incredible success by the age of 23. We'll be chatting with Lauren Tickner, the founder of Impact School, to uncover her secrets to building a powerful personal brand. She's rubbed shoulders with industry giants like Alex Hormozi and Gary V, and even had the opportunity to interview Grant Cardone. But you might not have heard of her yet. We'll delve into how she used social media's direct messages to skyrocket her business and discover her latest venture as she transitions to a more sustainable revenue model. Get ready to be amazed by Lauren's marketing prowess and learn from her extraordinary journey.Key Takeaways:Intro (00:00)Lauren’s favorite community (01:22)What led Lauren to this position where she is making millions of dollars online? (04:11)Is Lauren at that point teaching how to monetize social media or build a following on social media? (09:07)Where did Lauren make her big move to Impact School? (09:30)Lauren's definition of a sideways call to action (16:42)Lauren breaks down their lead generation into three categories (24:03)How important is Lauren's social media brand to her success? (37:24)Episode wrap-up (47:03)Additional Resources:Lauren’s website: https://impactschoolmethod.com/ Lauren’s Social Media Account: Instagram: https://www.instagram.com/laurentickner/ Twitter: https://twitter.com/laurenticknerFacebook: https://www.facebook.com/lauren.tickner/ LinkedIn: https://www.linkedin.com/in/laurentickner/ YouTube: https://www.youtube.com/c/laurentickner Impact School’s Social Media Accounts:Instagram: https://www.instagram.com/impact_school/ Facebook: https://www.facebook.com/impactschoolpodcast LinkedIn: https://www.linkedin.com/company/impact-school/ YouTube: https://www.youtube.com/@impact_school Impact School’s podcast: https://open.spotify.com/show/2wJpmySw3FtVe5uvT2kaAR Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Discover the game-changing strategy to revolutionize your customer onboarding process. Learn how to tackle confusion, keep customers engaged, and prevent them from leaving in the crucial first 60 days. Join Shana as she breaks down the advanced techniques that will transform your onboarding experience. Pay attention to this episode – it's a game changer for your business.Key Takeaways:Intro (00:00)What are the essential tasks for those in higher leadership positions, such as CEOs or consultants? (02:54)Why is a member's journey so important? (04:38)Discover the essential actions we encourage you to take within the first 30-45 days. (06:24)How are we communicating to accomplish these tasks? (08:35)What awaits them in the exclusive member's area? (09:10)How do we keep their attention and momentum going? (11:20)Episode wrap-up (13:14)Additional Resources:Interested in having a Strategy/VIP day with Shana to map out something like your onboarding, just shoot her an email or a message: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana on Instagram with the word BUILD: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Save time and money in your business with these powerful strategies. Discover the hidden factor that could be costing you a week's worth of work every month. Tune in as Shana reveals the culprit and shares proven strategies to eliminate it. Don't miss this episode!Key Takeaways:Intro (00:00)Exploring the significance of distraction: Why does it matter? (01:46)Discover countless ways to easily become distracted (05:38)How to effectively eliminate distractions (08:01)Episode wrap-up (30:09)Additional Resources:Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Discover the secrets to writing persuasive copy that not only increases sales but also gets people to take action. Join Shana as she interviews Anna Powers, an expert in conversion copywriting, and a certified trainer and lawyer. Learn the key to creating compelling copy and gain insights into AI. Don't miss out!Key Takeaways:Intro (00:00)Anna’s favorite community (01:38)What is conversion copywriting? (04:20)What role does conversion copywriting play after the sale? (05:41)How do conversion copywriters differ practically? (07:43)It is these skills that we teach to our certified copywriters that are gold (17:37)What key elements are important for a business owner to understand about their voice? (25:38)Anna's legal background influences her thinking about AI. (30:07)Episode wrap-up (34:41)Additional Resources:Anna’s website: https://www.saraannapowers.comDownload the free Guide to the Business of Copywriting and get started turning your words into wealth: https://www.saraannapowers.com/guideAnna’s Social Media Accounts:Instagram: https://www.instagram.com/saraannapowers/Facebook: https://www.facebook.com/saraannapowersThreads: @saraannapowersLearn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Are you spending more time on your free content and community than on your paying members? Do you feel guilty for making the same or more money while investing less time? Shana will discuss the dangers of this mindset and share what you should do about it. Don't miss out on her insights!Key Takeaways:Intro (00:00)Are you finding yourself dedicating more time to your free content and community instead of your paid program? (01:39)How does the marketing funnel work? (03:28)Unlock the true worth of your program with insights from Ryan Lee (07:40)Episode wrap-up (15:31)Additional Resources:Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

In this episode, we'll uncover the secret to moving from community engagement to real progress. Join us as we dive into the strategies that actually get people to take action and make a difference. Say goodbye to mere engagement and hello to meaningful progress!Key Takeaways:Intro (00:00)How do we take a member from just being engaged to making progress? (03:01)Quick overview of The Progress Wheel (06:11)What is the best way to transform engagement into progress? (07:38)Episode wrap-up (21:16)Additional Resources:Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Are you tired of relying on paid advertising to grow your audience and business? Get ready to discover a secret collaboration strategy that collaboration expert Jordan Gill uses to secure 50 collaborations a year. Learn how she uses collaborations each year to achieve seven-figure revenue. Don't miss out on this game-changing strategy!Key Takeaways:Intro (00:00)Jordan’s favorite community (01:38)How does Jordan define collaboration? (04:47)Jordan's different ways of collaborations (10:26)Is Jordan's private podcast part of his nurturing strategy? (22:33)In a practical situation, Shana asked Jordan how to find a collaborator (30:00)What you should look for when collaborating (33:48)Dream 100 conversation (35:24)What is Jordan's strategy for leveraging ManyChat? (40:39)Episode wrap-up (44:51)Additional Resources:Jordan’s website: https://systemssavedme.comIf you are looking to find and secure more mutually beneficial collabs to reach new audiences, then this private podcast is a MUST LISTEN!: https://shop.systemssavedme.com/referral/collabcast/q1IsZQrA4bo6oTju Facebook: https://www.facebook.com/systemssavedmeInstagram - https://www.instagram.com/systemssavedme LinkedIn - https://www.linkedin.com/in/gilljordan TikTok - https://www.tiktok.com/@systemssavedmeLearn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Are you convinced about the power of a thriving community for your business? Shana understands that not everyone needs or wants a community, but she wants to make sure you don't miss out on the five undeniable benefits. Let's explore why having a thriving community can be a game-changer for your success.Key Takeaways:Intro (00:00)A thriving community will help you get more customers (01:03)A thriving community will definitely help you keep your customers longer (03:49)Create raving fans (06:52)Reducing customer support (08:47)Developing better products (13:03)Episode wrap-up (17:26)Additional Resources:Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Ever wondered why some memories cling to us while others fade away? Why only a few moments stick out from a whole week of experiences? And why certain events can change our perspective, inspire personal growth, or ignite our motivation? You're not alone!But fear not, my friend! Shana has got you covered. She's got a book recommendation that explains it all - "The Power of Moments" by Chip and Dan Heath. Trust me, you don't want to miss this! Listen to this episode to uncover the science behind unforgettable moments. Let's dive in!Key Takeaways:Intro (00:00)How do we know what those moments are? (01:33)What is the EPIC framework? (04:04)What are moments of elevation? (05:17)What are moments of pride? (09:04)What are moments of insights? (10:39)What are moments of connection? (13:51)Episode wrap-up (18:26)Additional Resources:Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Don't miss out on the AI-driven content revolution! Meet Julia McCoy, a true expert in this field. She's embraced a game-changing tool that makes it easy to tap into this traffic source for your business. Julia has authored eight books and is a top 30 content marketing expert globally. She's the founder of Content Hacker and has led a successful 100-person writing agency. You may also know her as the President of Content at Scale, driving major initiatives for one of the world's fastest-growing AI content writing tools for SEO marketers. Get ready to be amazed!Key Takeaways:Intro (00:00)Julia’s favorite community (03:06)What is SEO? (07:52)How has AI revolutionized content creation and consumption? (08:09)How can AI support us without requiring extensive learning? (15:01)How are we doing with our ability to recognize people's voices? (22:28)Julia's framework for teaching writers (27:12)Why should they pay attention to content and leveraging tools in the market today? (33:41)Julia's course details (39:55)Episode wrap-up (43:35)Additional Resources:Content at Scale website: https://contentatscale.ai/Sign up for her Weekly CASual newsletter: https://contentatscale.ai/blog/Julia’s blog: https://contenthacker.com/blog/Julia’s AIO Blogger Course: https://aioblogger.ai/Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Have you ever wondered how to incorporate a community into your business? Maybe you've questioned the difference between a free community and a paid one. If you're feeling uncertain, fear not! Shana is here to share her insights and help you navigate these questions.Join Shana as she sheds light on the countless opportunities a community can provide for your business. Get ready to dive into the world of thriving communities and learn how to make yours stand out. Don't miss out on this valuable knowledge!Key Takeaways:Intro (00:00)How did the old community creation model work? (01:18)Shana thinks the industry is shifting to a community-first model. But what exactly does that mean? (01:48)How can you strike a balance between offering valuable content in free groups without discouraging them from joining paid services or overwhelming your paid members? (03:27)Three things are intended to be accomplished by a free community (05:40)Episode wrap-up (12:23)Additional Resources:Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Discover the surprising secret that Shana uncovered about content creation, and how it can revolutionize your business. Join us as we dive into the power of repurposing content, and why it's a game-changer that you can't afford to miss. Join us for all the details in this must-listen episode.Key Takeaways:Intro (00:00)Discover the remarkable features that set this tool apart (02:06)What is Squadcast? (10:05)Here are some tips from Shana on how to produce content (11:38)Episode wrap-up (15:16)Additional Resources:More details about Descript and start your free trial: https://www.getdescript.com/Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Get ready for part two of our interview with Corinne Crabtree, the incredible founder of No BS Women and a successful eight figure membership owner. In the first part, we discussed her journey, challenges, and future plans. If you haven't listened to it yet, go back and catch up!Now, in this exciting segment, we dive into your questions for Corinne. She shares valuable wisdom and insights, including how she manages to balance her family and business. Don't miss out - tune in and make sure to listen to part one if you haven't already!Key Takeaways:Intro (00:00)Find out how Corrine achieves work-life balance as a mother (01:16)Was there ever a moment when Corinne felt that the business wasn't growing or was declining? (08:49)What strategies did Corinne use to scale her business without relying on social media? (12:34)Corinne's marketing mindset (12:59)What is the difference in having a 5,000 person membership versus like 13,000/15,000? (17:17)What is the business membership for, what does Corinne hope for, and what is her current vision for that? (29:06)Episode wrap-up (34:29)Additional Resources:Corinne’s website: https://nobs.ceoCorinne’s Facebook page: https://www.facebook.com/losing100podcastLearn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Join Shana in an engaging two-part interview with her dear friend Corinne Crabtree, the founder of No BS Women. Corinne, an eight-figure business owner and master-certified life coach, will share invaluable insights on how she achieved success and what she envisions for the future.Whether you're growing a business or looking to improve your leadership skills, this 2 part series is a must-listen. Corinne's wisdom and expertise are unmatched, and she's ready to offer advice you won't hear anywhere else.Consider this your exclusive backstage pass to a truly enlightening experience. So grab your notebook and get ready to dive deep into the world of business, life, and leadership.Key Takeaways:Intro (00:00)Corinne's inspiring journey to create a successful weight loss membership (02:26)From insecurity to confidence: Corinne shares her personal journey as a personal trainer and how she overcame self-doubt to find her true calling (08:02)What made Corinne realize her business had the potential for significant growth and scalability. (14:44)Importance of profitability and how it impacts Corrine (19:05)Get a glimpse of Corrine's team after hiring a community manager (22:42)Emphasizing fulfillment over marketing (25:44)Sneak peek into Corinne's membership structure, the amazing benefits it offers, and the affordable price point (29:00)Corrine’s podcast success (33:17)How how her leadership style has impacted Corinne's business success (38:41)Episode wrap-up (41:31)Additional Resources:Corinne’s website: https://nobs.ceoCorinne’s Facebook page: https://www.facebook.com/losing100podcastLearn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Shana's family and friends went to a waterpark and she got three kids stuck in a water tube slide. During this episode, she will talk all about that and share 5 lessons she has learned that hopefully you can apply to your business.Key Takeaways:Intro (00:00)The experience of Shana and her kids going down a water slide (01:18)Five quick life lessons according to Shana’s experience (13:40)Episode wrap-up (24:22)Additional Resources:How to Handle Conflict Escalation In Your Community Episode: https://www.youtube.com/watch?v=o4zxrQiaJiILearn how to work with Shana: https://www.shanalynn.com/Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Today, we're bringing you an interview with Matt Gartland, CEO of Smart Passive Income, which you may know as Pat Flynn's community. Matt is letting us behind the scenes of what it's like to be a CEO, what kind of role he plays in the company and how switching to a community-focused offer has led to such a high retention rate.Key Takeaways:Intro (00:00)Matt’s favorite community (01:45)How did Matt get to be the CEO of SPI, what are his career milestones? (04:25)If Matt were to describe SPI today, how would he describe it? (09:26)How is Matt's pathway piece contributing to high completion rates, and then what about the community accountability cohort? (14:04)Psychology of the offer and how Matt packages and presents the offer differently (26:04)Episode wrap-up (44:27)Additional Resources:Matt’s website: https://www.smartpassiveincome.com/community/Matt’s Our All-Access Pass (AAP) community: https://www.smartpassiveincome.com/all-access/How to Navigate Change in Your Community Episode: https://www.shanalynn.com/podcast/navigate-change-in-your-community-like-a-proLearn how to work with Shana: https://www.shanalynn.com/Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Get ready to join Shana on the ultimate adventure. She's been dreaming of attending a Savannah Bananas baseball game for years, and now she's finally done it. The insights and knowledge she's gained from this once-in-a-lifetime experience are beyond incredible, and she's bursting with excitement to share them with you. You won't want to miss a moment of this unforgettable journey!Key Takeaways:Intro (00:00)What Shana loved about Savannah Bananas (01:13)Cause and the Purpose of Savannah Bananas (04:35)Core principles (06:19)Three lessons stood out to Shana from the show (08:15)Episode wrap-up (22:00)Additional Resources:Learn how to work with Shana: https://www.shanalynn.com/Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Why do members stay with you year after year, month after month, way longer than your average member?Have you ever wondered about that? In today's episode, Shana will give you a very simple question to ask to find out the answer.Key Takeaways:Intro (00:00)What is the difference between the reason why people join and the reason why they stay? (01:33)One question we asked in a recent member survey allowed us to determine why people stayed with us for so long (02:58)Can we just sell a community when we sell the program? (06:20)Shana’s recommendation (10:19)Episode wrap-up (12:58)Additional Resources:Learn how to work with Shana: https://www.shanalynn.com/Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Are you running an online course or membership site? You might have heard the buzz about evergreen campaigns and the promise of continuous sales without the need for constant launches. But it can feel complicated and overwhelming. That's why we've brought in Scott Paley, an expert in scaling with evergreen methods. In this episode, he shares three traps to avoid and a valuable resource to up your evergreen game. With experience scaling a membership to over 5,000 members, Scott works specifically with membership site owners to achieve evergreen success. Get ready to learn some valuable lessons about going evergreen and take your online business to the next level.Key Takeaways:Intro (00:00)Scott’s favorite community (02:04)What does Scott think about Evergreen? (05:49)What is the launch plateau according to Scott? (10:26)What are the things to look for or avoid if moving into the evergreen space or trying to scale? (13:28)What does the evergreen calculator do? (20:59)Episode wrap-up (42:35)Additional Resources:FREE Evergreen Calculator: https://evergreenedge.com/shana Scott’s Instagram account: https://www.instagram.com/evergreen_edgeLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

In this episode, Shana gives you some words of wisdom and highlights the significance of identifying and prioritizing problems in your business. She encourages business owners to make data-driven decisions and focus on the things that cause their biggest bottlenecks. Her goal is to get you to think strategically and be intentional in problem-solving in a business, rather than creating unnecessary problems or focusing on minor issues. It's an insightful episode you won't want to miss!Key Takeaways:Word of Wisdom [00:00:00] Introduction to the importance of paying attention to a specific issue in business, without specifying what it is.Identifying the Right Problem [00:01:10] Importance of identifying the right problem to solve in business, using an example of a business owner who wanted to update her pitch deck.Solving Problems that Need to be Solved [00:03:49] Encouragement to focus on solving problems that need to be solved, rather than creating problems that don't exist, and to prioritize based on impact.Additional Resources:Learn how to work with Shana: https://www.shanalynn.comLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate Connect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Get ready to unlock the secret to keeping your community engaged! In this episode, Shana shares a hidden gem in the human brain that will revamp your engagement strategy. Don't miss out on this game-changing insight.Key Takeaways:Intro (00:00)Shana’s idea about how to create more engagement in your community (01:17)Shana offers over 77 ways to connect with members of your community (11:36)Episode wrap-up (12:06)Additional Resources:Shana’s 77+ Connection Ideas for a Stronger CommunityLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Get ready for a double dose of Dayna Abraham. As a bestselling author with nearly two books under her belt, she's also a mom of three and founder of Calm the Chaos, with three thriving memberships to her name. In this episode, join Shana in discussing the secrets behind Dayna’s success. Learn how her memberships come together seamlessly and how she juggles being an entrepreneur and a parent with grace and ease. Don't miss out on this inspiring conversation.Key Takeaways:Intro (00:00)Dayna’s favorite community (02:52)Gain insight into Dayna’s journey of starting with one membership and expanding to three (05:33)Dayna’s big why (35:01)Dayna's tips for entrepreneurs who are listening or have felt like their business is taking over their lives (39:47)Dayna’s core principles that she teach inside of her program (47:30)Episode wrap-up (52:32)Additional Resources:Dayna’s website: https://calmthechaosbook.com/Dayna’s Facebook Page: https://www.facebook.com/LemonLimeAdventuresDayna’s Instagram: https://www.instagram.com/lemonlimeadventures/Dayna’s YouTube Channel: https://www.youtube.com/c/LemonlimeadventuresblogDayna’s TikTok account: https://www.tiktok.com/@daynadabrahamLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Get ready to embrace a surprising and powerful concept that will revolutionize the way you serve your community. Shana will share her insights and give you three practical ways to apply this concept right away. Don't miss this episode!Key Takeaways:Intro (00:00)Based on Shana's perspective, what is your job as a community leader? (00:45)Shana's three surprising ways to serve your community better (01:14)Episode wrap-up (07:09)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Get ready to discover the ultimate game-changer for your business! Shana is about to reveal the most important number that every business owner, regardless of their niche, must know. If you're running a membership site, her insights will be particularly valuable. She'll explain why this number is vital and show you how to calculate it like a pro. Don't miss out on this exclusive knowledge that can take your business to the next level!Key Takeaways:Intro (00:00)What is Lifetime Value? (02:34)How to calculate your retention rate (03:59)How do you calculate your Lifetime Value or LTV? (05:15)Episode wrap-up (13:59)Additional Resources:LTV Calculator: www.memberltv.comLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Have you heard about the importance of frameworks in building a successful business? We're excited to share insights from renowned entrepreneur and strategic thinker, Mel Abraham. With decades of experience in the industry, Mel has mastered the art of creating winning frameworks that guide businesses to success. Learn how to use frameworks to build your brand, increase conversions, and help members achieve their goals. Join us as we explore Mel's unique talents and strategies for creating a winning framework.Key Takeaways:Intro (00:00)Mel’s favorite community (05:01)How did Mel discover the power and the beauty of frameworks?  What made the framework piece so important to him? (08:17)Different learning styles according to Mel (18:41)The four things that Mel would like to see in a framework (21:07)How to leverage frameworks to keep people engaged and help them succeed (27:45)The three critical outcomes of an affluent entrepreneur (28:57)Mel identifies three systems in place (31:20)Episode wrap-up (44:23)Additional Resources:Mel’s website: www.melabraham.comFREE Framework Formula: http://melabraham.com/frameform/Instagram: @melabraham9 Where you can leave a question, record a question, and I can bring it on my show.: askmelnow.com Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

If you have an online program, course, or membership you don't want to miss this! Shana has a game-changing tool that lets you create a personalized AI bot in just a few minutes using your own content. And she's revealing six amazing ways to use it to enhance your business and better serve your community. This new tool will blow your mind! Key Takeaways:Intro (00:00)Six specific ways that you can use this tool to have a more thriving community and improve your systems and processes (05:12)Discover tip number six from Shana that will blow your mind (21:58)Episode wrap-up (28:45)Additional Resources:Shana’s AI tool: www.aiforcommunity.comLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Are you running an online community or considering starting one, but worried about how to handle conflict? We've got you covered! Join us for this episode as we tackle the burning question: What to do when things get heated in your community. Get ready for some expert tips and practical advice to help you navigate any tricky situation.Key Takeaways:Intro (00:00)Four steps Shana recommends when stuff hits the fan in your community and conflict arises (01:29)Shana's take on why removing a member can be a positive change (14:05)Episode wrap-up (21:14)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

As a business owner, you may have heard about the importance of identifying your ideal customer, but have you really taken the time to understand their innermost thoughts and desires? Today's guest, Ginger Dean, will share invaluable insights on why defining your avatar is crucial for your business success.  Ginger has built a membership with thousands of members and credits her success to this critical step in her business journey. Tune in to learn how Ginger's strategies can help you connect with your target audience and take your business to new heights. Don't miss out on this episode filled with actionable advice and real-life success stories.Key Takeaways:Intro (00:00)What Ginger is doing and how her background in psychotherapy sets her apart from most other relationship memberships (02:33)Ginger’s favorite community (06:46)As Ginger ventured into entrepreneurship, what techniques did she utilize? (10:22)How much effort did you put into clearly identifying your avatar? (16:12)Discover the beauty of creating safety through connection (32:33)Episode wrap-up (49:01)Additional Resources:Ginger’s website: https://learn.lovingmeafterwe.com/Ginger’s Instagram account: https://www.instagram.com/lovingmeafterwe/?hl=enLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

How do you gamify your online program to motivate people to take action? In this episode, Shana is sharing the secret to triggers and rewards that'll keep your audience engaged. It's time to level up your gamification plan and create an unforgettable experience that'll have your members eager for more!Key Takeaways:Intro (00:00)The Purpose of Gamification (01:38)Four Trigger Categories (02:19)When people reach milestones or take certain actions, what rewards are they going to receive (09:39)Episode wrap-up (23:25)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Shana stresses the importance of a strong culture as one of the four pillars in the Community Cultivated Framework™. You can imagine Shana’s surprise when she came across a study that showed her how culture can actually be a curse and a hindrance to growing your business. But in today's episode, Shana talks about why having a strong culture can actually be a bad thing. Key Takeaways:Intro (00:00)Let's talk about culture (00:57)An interesting study Shana found was done on Reddit communities (02:09)Discover the 3 essential factors for foundational knowledge (04:36)Episode wrap-up (14:39)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Listen up online business owners! If you're struggling with the operational side of your business, join our conversation with Natalie Gingrich where we discuss how to maximize operations, especially when starting small and growing big.  Natalie is the founder of The Ops Authority, and has 15 years of corporate operations experience with Fortune 150 companies. She's a natural at creating systems and processes and mentoring women in operations and administration. You don’t want to miss all she has to share! Key Takeaways:Intro (00:00)Natalie’s favorite community (01:57)Natalie's operations role and what they do within a company (05:57)What is the ideal time for a business owner to consider hiring an operations manager? (10:50)When is it time to hand this piece to someone other than the community manager? (15:48)As a business owner, what can you expect when bringing in a full-time or fractional person? (19:42)Episode wrap-up (30:22)Additional Resources:Natalie’s website: www.theopsauthority.comLearn more about the Director of Operations Certification program: https://theopsauthority.com/get-certified/The Ops Insiders Facebook Group:  https://www.facebook.com/groups/opsinsidersLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Shana is diving into new territory on this podcast by answering a question submitted by someone in her community. If you want to know how to scale your live calls and what to do when you feel like they're getting too big this episode is for you. Shana explains how to keep the level of connection that you currently have no matter the size of your call, and gives you ways to ensure that connection remains strong and meaningful.Key Takeaways:Intro (00:00)How do you create more connections on the live calls? (02:31)Different reasons to have live calls (04:53)How to reset expectations and set stronger boundaries without changing the format (08:20)Episode wrap-up (15:35)Additional Resources:You can submit your questions via: www.shanalynn.com/ and click the CONNECT button at the top right portion or email [email protected] .Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams. Be sure to follow the podcast, so you never miss an episode!

Community management is an important part of any business, and it's critical to have someone who can help you build, engage, and grow your community. But what are the qualities that make a great community manager? Shana is asked this question all the time, so she's answering it for you here today.Key Takeaways:Intro (00:00)Simple guide to explain what qualities you should look for in a community manager and what the role of a community manager is (01:30)Four things Shana thinks you should look for when hiring a community manager (02:18)Episode wrap-up (13:17)Additional Resources:Shana’s Community Manager Best Practices Free Guide: https://www.shanalynn.com/bestpracticesLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams. Be sure to follow the podcast, so you never miss an episode!

Every now and then Shana comes across somebody whose business embodies the community strategies that she teaches. One of those people is Lauren Golden, founder of the Free Mama Movement. In this interview she shares how she turned that community into a million dollar movement and how you can do the same.Key Takeaways:Intro (00:00)Lauren’s favorite community (03:41)How did Lauren go from helping this person she wanted to help to creating an entire movement based on this vision? (07:28)Lauren's definition of being a free mama (08:43)In what ways does Lauren weave that identity and that movement into the webinar? (21:58)Lauren recommends the following things if you want a community (23:28)What Lauren follows as a framework (28:28)Episode wrap-up (48:30)Additional Resources:Lauren’s website: https://thefreemama.comGo Check out Free Mama Live April 20-22, 2023:  Live.Laurengolden.com Lauren's Social Media:   Free Mama Facebook GroupThe Free Mama Movement Facebook Group Youtube Channel Instagram Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Shana talks all the time about how engagement isn't the goal. Progress is, but she hasn't really shared with you how to help your people make progress. Not just make it once, but continue making progress over and over and over again. She has a framework, The Progress Wheel™, that she teaches inside of her Cultivate training program. She shares it with you in this episode because she knows how important it is for you to understand how to get your people into momentum.Key Takeaways:Intro (00:00)What is the Progress Wheel? (02:21)Five sections of the Progress Wheel (04:27)How do you highlight progress? (07:59)How are we giving them permission to shine a spotlight on their own progress? (11:27)Episode wrap-up (12:13)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

In this episode, Shana shares all the details on how to elevate your program with video messaging. She's breaking down the process, so you can effortlessly integrate it into your program and start seeing results. Plus, she's sharing five of her go-to scripts that will help you overcome any nerves and get started with video messaging like a pro. Video messaging is a game-changer that you won't want to miss out on. So grab your favorite mug, sit back, and get ready to take notes.Key Takeaways:Intro (00:00)Shana’s experience when she first started using video messaging (02:49)Video messaging is proved to be effective by numerous statistics (03:54)How do you use video messaging to activate people within your program? (05:13)Two recommended platforms for Video Marketing (11:20)Episode wrap-up (14:43)Additional Resources:To get started with video messaging, grab the free guide at shanalynn.com/videoVideo messaging platforms mentioned:  Bonjoro and VideoAskLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

It's not often that I have a complete stranger on this show, but when I heard about Liz Wilcox and what she was doing with email newsletters, I knew that I had to have her on. She is joining us to share her expertise on email newsletters. Liz has a unique approach to using email as a tool for building stronger relationships with the people on your email list. Key Takeaways:Intro (00:00)What is Liz's favorite community that she has ever been a part of and what did she enjoy about it? (02:44)When Liz began to uncover her email strategy, and how did she begin to teach others? (12:02)What are Liz's three steps to turn followers into customers? (16:54)Episode wrap-up (38:18)Additional Resources:Liz Website: https://lizwilcox.comPick up her mega swipe file 4-part welcome sequence templates, 3 newsletter templates and 52 subject lines Liz Instagram Account: @thelizwilcox  Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Did you know that your brand experience is only as good as your worst employee? Shana will be diving into that today, the customer service gap and how you can close the gap in your business.Key Takeaways:Intro (00:00)What is the Customer Service Gap or the Hospitality Gap? (01:44)What are the different ways to solve the Customer Service Gap according to Seth Godin? (03:01)Think about that role and about hiring people with good character (10:12)Episode wrap-up (12:25)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

If you have an online business, you know that there are always competing priorities and a thousand projects going on. So how do you determine which ones you should prioritize, which ones you should get rid of, and where the energy and attention should go? Not only for your team but for the people inside of your programs? Well, Shana will tell you about a matrix that she uses with her clients to help them do just this.Key Takeaways:Intro (00:00)What is Action Priority Matrix? (01:05)How to create a matrix? (01:56)How do we determine the impact of a project or deliverable? (04:15)What are those projects that are high impact and low effort? (06:38)What about those projects that are high impact and high effort? (06:53)What are those projects that are low impact and low effort? (10:52)Episode wrap-up (15:21)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

If you have an online program, you know the struggle of actually getting people to consume, implement, and make progress in what you're teaching. Well, today's guest, Dr. Carrie Rose, is an absolute genius and mad scientist when it comes to getting people to make progress in programs. She is going to break down the science behind it and give you some really practical tips that you can use to help increase the completion rate of your course or the consumption of your membership.Key Takeaways:Intro (00:00)Dr. Carrie’s favorite community (02:58)How to observe things in the course content or experience? (09:36)How do we balance the desire to create independent thinkers that can strategically apply what they learn to create success? (13:50)How can I help people think through a decision and look at things differently? (19:27)What are the best ways to weave this open-ended question concept? (25:28)How can they help people actually apply what they're teaching by paying attention? (36:45)Episode wrap-up (51:59)Additional Resources:Dr. Carrie Rose’s website: https://www.of-course.us/Dr. Carrie’s Instagram: @drcarrierose

Are you getting the right fit or wrong fit people into your programs?  The better you understand these 2 types, the more likely you are to want to track two different retention rates inside of your program. Shana is talking more about that in this episode. Key Takeaways:Intro (00:00)The Two Types Of People (01:16)How To End Up With The Wrong People In Your Program (02:03)How do you identify if they're the wrong fit or right fit? (04:59)Episode wrap-up (06:54)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Should you allow negative comments about your online program or business inside of your community? Shana will explain why she thinks you should allow those negative comments and the risk you take when you don't. She will also share some reasons that you wouldn't want to allow them. Either way, it's important that you make a decision. Key Takeaways:Intro (00:00)What is a negative comment? (01:37)Complaints or criticisms about the business or the program (02:06)Allowing negative comments in a few different situations (03:28)Cultivating a very positive culture within your community (06:01)Episode wrap-up (07:28)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

In this episode, Shana shares a personal story about a costly mistake that cost her a whole lot of money, connection, and had her apologizing to a whole lot of people, maybe even you. You'll hear about the lessons she learned and how she turned her experience into a positive outcome. So buckle up and get ready to learn from Shana's journey of apologizing, reconnecting, and ultimately, thriving.Key Takeaways:Intro (00:00)Ways to re-engage your list faster (02:28)Segment the list (03:24)Tell the truth (03:53)Remind them how they know you (04:22)Provide Value (04:56)Set expectations for the future (05:37)Repeat the Process (06:04)Episode wrap-up (06:51)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Today's episode is a little bit astray away from the usual. A lot of this may feel like it's going over your head, but I want you to lean in and listen to every word that is shared.I have a guest, Dr. Jacqui Taylor, and you may be familiar with the world of AI and artificial intelligence and how it's starting to change the way that we run our businesses online.  Dr. Jacqui is an expert in this space. She's been working in this space for over 20 years, and not only that, she has been looking at it through the lens of human connection and what she calls the Empathy Economy. We're having an important conversation to ask questions about technology changes, artificial intelligence and what it means for us, our careers, us as humans, for healthcare and the education system, and what it means for our jobs.You are going to leave with more questions than you have answers, but that's okay because this is a conversation that is just getting started.Key Takeaways:Intro (00:00)AI Tools You Need To Know About (03:30)What is Deep Technology (10:01)The Empathy Economy (18:53)Deep Tech & The Future Of Healthcare (26:17)Changing Workforce (32:26)A Hint of Climate Change's Impact on DeepTech (43:28)The Changing World of Children's Development and the Future of Education (55:25)How To Get Involved With Purpose And For Good (1:09:47)Episode wrap-up (1:20:17)Additional Resources:Dr. Jacqui’s website: https://jacqui.onlineDr. Jacqui’s LinkedIn account:  https://www.linkedin.com/in/dr-jacqui-taylor/Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

In this episode, Shana wanted to bring you a portion of a conversation she had with Sam Ovens, the founder of Skool. In this conversation, he talks about how he's building Skool as a community first platform and what he thinks the future of community looks like inside of the online space.Key Takeaways:Intro (00:00)What are the problems with community? (09:47)The Progress Wheel™ (14:02)Challenging part when you have a community on Facebook (18:14)Best way to overcome the fear (26:07)Best way to move forward (33:17)Episode wrap-up (35:12)Additional Resources:Sam’s website: https://www.samovens.comSam’s business: https://www.skool.comSam’s Youtube Channel: @samovenstvLearn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Shana had a customer service experience the other day that absolutely blew her mind. So much so that she is devoting this entire episode to reading the email and breaking it down for you. I guarantee you are not doing this in your business, but after this episode, you are going to want to do itKey Takeaways:Intro (00:00)An Unexpected Email (01:40)Where do you have an opportunity to proactively remedy a poor customer experience? (06:36)What to do when you see something that attracts your attention? (08:11)Episode wrap-up (10:24)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

In this episode, Shana has a very honest conversation about the difference between transparency and authenticity. She will discuss something she is noticing in the online space that is becoming an epidemic and wants your help to stop it.Key Takeaways:Intro (00:00)The Difference Between Transparency and Authenticity (01:04)What Does Authenticity Mean? (02:08)What Does Transparency Mean? (04:07)Pendulums of Life (06:24)Shana’s Personal Belief (10:41)Episode wrap-up (17:29)Additional Resources:Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.comConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!