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Column Five
Column Five’s “Best Story Wins” is for marketing and branding professionals looking to unlock their growth potential. Each episode features a conversation with industry leaders about how they win the hearts and minds of their customers and build world-class brands. You’ll learn about their success stories and failures, as well as strategies and tactics for how to take your own marketing efforts to the next level. Welcome to Best Story Wins!
Ep. 51 Elie Ayrouth of Foodbeast
Social media is flooded with short-lived food trends and recipes, but a few brands know how to keep their edge.In this episode, Elie Ayrouth, the brains behind Foodbeast, dishes out a spread of insights, breaking down how Foodbeast reels in over 100 million people each month. He also gives us a sneak peek into his plans for expanding into consumer packaged goods and why live events are a game-changer for building a tight-knit community.Join us as we discuss:The invaluable impact of in-person events, in building a unique, engaged community that online interactions simply can't replicate.How Foodbeast maintains agility and innovation without losing focus on what already works.Why authentic human storytelling is so important and how it can forge deeper connections with the audience, helping you stand out.
47:0614/11/2024
Ep. 50 Tamara Austring with Zapier
Routine processes can stifle innovation and allow competitors to pull ahead. How can companies stay agile to deliver fresh, impactful work?In this episode, we explore design operations with Tamara Austring, Senior Design Producer at Zapier's Brand Studio. As a leader in the design space, Tamara explores how adaptable, people-centered processes are the key to keeping creative teams nimble, efficient, and ready to innovate at every turn. She shares the high-stakes strategies behind continuous evaluation, the power of retrospectives, and why celebrating both wins and failures is essential for creative growth.In this episode, we discuss:Why static workflows are the enemy of innovation, and how to evolve them to stay competitive.The balance between leveraging AI for efficiency and maintaining the human intuition that makes your brand unforgettable.How creating a culture of trust, transparency, and challenge fuels creative teams to outperform—and what it means for the future of marketing.
40:5407/11/2024
Ep. 49 Chris Ollier of Bonterra
When your customers don’t speak tech, how do you help them choose wisely—and trust you along the way?In this episode, we welcome Chris Ollier, Senior Director of Demand Generation at Bonterra, to tackle the challenges of brand and digital strategy in the nonprofit sector.With a wealth of experience ranging from Fortune 100 companies like Verizon and the NFL to independent projects, Chris shares his journey through diverse roles in creative design and tech startups. He discusses Bonterra's mission to drive social good through innovative software solutions for nonprofits and explores the complexities of maintaining brand authenticity amidst corporate transitions.We also cover:The significant impact of brand consistency on performance metrics like market share and brand valuation.How valuable AI is in enhancing creative processes and the necessity for expert guidance and validation.Bonterra's approach to brand building, focusing on straightforward design, genuine customer connections, and alignment with social good initiatives.
52:0131/10/2024
Ep. 48 Stephanie Paturzo Swingle of Instacart
In this episode we host Stephanie Paturzo Swingle, B2B Marketing leader at Instacart. We uncover how she’s using innovative strategies—like AI-powered smart carts and dynamic co-marketing campaigns—to transform Instacart’s partnerships with CPG and retail brands, all in the name of (and informed by) the ambitious company vision of powering every grocery transaction. We discuss the power of brand, the role of content marketing in brand-building, and what it’s like to have a multi-sided brand and marketplace like Instacart. And, we take a look into how Stephanie strikes the balance between creativity and practicality.Join us as we discuss:How Instacart nurtures a healthy and inspiring creative environment where no idea is too outlandish. What it takes to appeal to emotion in a B2B marketing capacity. The crucial role storytelling plays in driving consumer engagement and boosting sales.And much more.
34:2524/10/2024
Ep. 47 Kira Klaas of Later
Great companies don’t just sell products—they leverage their brand to create connections that resonate. In this episode, we’re thrilled to welcome Kira Klaas, VP of Corporate Marketing at Later, to share her expert insights on how to make those connections truly count. Kira walks us through her strategic approach to aligning content with audience interests, the pivotal role a full-time copywriter plays in creating cohesive messaging, and how embracing diverse perspectives can help leaders overcome personal biases.Join us as we discuss:How to align your content with audience interests—authentic connections beat fleeting trends every time! Kira’s concept of Brand Market FitHow to create seamless customer experiences at every touchpoint through design.If you want to dive deeper: Subscribe to Kira's Substack, On Brand for ongoing expert advice on building a compelling brand narrative.Explore her course, Brand for Growth-Stage Leaders, to learn how to elevate your brand strategy as your company scales.
42:5717/10/2024
Ep. 46 Travis Keith of JP Morgan
“Sales enablement is the bridge between marketing and closing deals."For this episode of Best Story Wins, we’re joined by Travis Keith, VP of Strategic Client Content at JP Morgan, to explore the essential balance between sales and marketing integration. Travis shares a fresh perspective on uniting sales and marketing through authentic, help-first strategies. Tune in to hear Travis’ insights on the evolving role of social media in shaping purchasing decisions and how aligning sales and marketing can foster a more cohesive approach, driving meaningful business results.We also breakdown: The importance of integrating marketing and sales to ensure teams have the right messaging and assets, bridging historical gaps.How regular leadership meetings align campaigns and foster teamwork, driving scalable content programs.Strategies for rethinking workflows and improving resource management to enhance efficiency for large sales teams.
35:5810/10/2024
Ep. 45 Alan Roll of Airtable
The world of content is constantly changing, and only the best marketers can adapt to these evolving trends. In today’s episode, we’re joined by Alan Roll, Head of Brand Creative at Airtable. Alan’s journey from crafting narratives to leading innovation at Airtable is nothing short of inspiring. In a fast-paced market, he drives brand strategy through experiential content while leading a small but fiercely creative team. Alan reveals how Airtable has evolved in customer perception, gained a competitive edge in collaboration and operations, and shares real-world examples of its impact—along with how customer feedback continually shapes their messaging.We also discuss:How a lean, multifunctional team structure can drive collaboration and deliver impactful content The AI benefits for productivity and accuracy, but the value of human creativity is irreplaceableHow shifting to a holistic brand approach can create a cohesive brand experience
41:3003/10/2024
Ep. 44 Radu Ranga of C1
The differentiation of the brand and the owning of the brand comes by making sure everything is aligned.In this episode, we are joined by Radu Ranga, Senior Director, Brand Creative at C1. He discusses how his creative journey—from agency life to his pivotal role in branding for UFC and C1—has shaped his approach to branding and marketing. Radu shares insights on how to align visual identity with core messaging, the importance of understanding the emotional and rational sides of brand decisions, and the risks that paid off in his career.Listeners will learn: How to align brand messaging across product, marketing, and sales teamsEffective risk-taking in creative projects and how to mitigate failurePractical tips for bridging the gap between design and strategy in branding
50:5026/09/2024
Ep. 43 Christopher Clarke of Intuit
Is your brand talking at people, or with them?In this episode, we dive deep into the mind of Christopher “Toph” Clarke, Executive Creative Director at Intuit, the brand behind TurboTax. From his journey in creative leadership to teaching the next generation of advertising talent at ONE School, Toph shares insights into how brands can stay relevant by connecting with real people.We will explore how personal stories, cultural immersion, and the power of authenticity can transform a business—and a career.Listeners will learn:How brands can go beyond traditional advertising by embedding themselves in local communities.Why teaching not only empowers others but also sharpens your own skills as a leader and creative professional.The impact of leveraging personal narratives in creating emotional connections with audiences.
57:0319/09/2024
Ep. 42 Gretchen Leslie of I Will Teach You To Be Rich
What does being rich mean to you? Is it just hitting a number? In this episode we are joined by Gretchen Leslie, President at I Will Teach You To Be Rich, as she shares how she and her team are empowering people to become rich, whatever that means to each individual. Gretchen talks about her hands-on approach to brand storytelling, the challenges of SEO in a volatile market, and the evolution from meticulous content creation to streamlined success.We also discuss: How overcoming apathy by promoting confidence and joy instead of guilt and shame can lead to more successful brands.The importance of finding a balance between financial management and personal fulfillment to become truly rich.How developing brand and style guides enhances efficiency in content production.
48:0812/09/2024
Ep. 41 Dorian Stewart of Federato
Branding isn’t about your appearance to your audience — it’s about the experience you cultivate for your audience.This week, we’re joined by Dorian Stewart, Director of Demand Generation at Federato, to discuss his philosophy on fusing empathy for the end user with smart data to create impactful content that not only communicates, but resonates.We also discuss:How to balance maintaining a unified brand with the constant need for speed and experimentation.Emerging trends in influencer marketing and in-person experiences in the B2B space.Why focusing on customer stories and solutions is often more effective than discussing product features.
30:1405/09/2024
Ep. 40 Joe Lazer of A.Team
Great innovations come from great teams working together, doing more than they could individually. And, to achieve this, companies first need to understand the problem they are trying to solve.In this episode, we are joined by Joe Lazer, the fractional Head of Marketing at A.Team, a company revolutionizing how organizations build teams by leveraging AI. Joe shares insights into the tools developed at A.Team (Team Formation AI), the importance of brand storytelling in B2B marketing, and the emerging trend of internal evangelists as key drivers of brand and performance.Listeners will learn:The critical role of brand storytelling in building meaningful connections with audiences, even in the face of increasing AI-driven content production.Why cultivating strong internal voices within a company can deliver outsized impacts on both brand recognition and sales.The future of B2B marketing, with a shift toward more personalized, creator-led engagement strategies.Check out Joe’s book The Storytelling Edge: How to Transform Your Business, Stop Screaming into the Void, and Make People Love You, his newsletter on LinkedIn, and make sure to follow him for more B2B content.
37:2529/08/2024
Ep. 39 Ryan Romero of Hoag Health System
Healthcare has always been perceived as a very unauthentic sector in terms of brand and product. What are folks doing out there to change the landscape? In this episode we are joined by Ryan Romero, Creative Director, Marketing & Product Design at Hoag Health System where he is trying to radically change how users interact with healthcare providers through innovative digital health products, to save lives and improve care. Ryan shares insightful stories about elevating Hoag's brand through authentic storytelling, innovative maternity campaigns, and the development of groundbreaking applications. We also discuss:Building design teams and a culture of innovation in a hospital setting with no prior design philosophy.Strategies to attract a younger audience through compelling narratives and creative marketing.Ryan’s philosophy on clear, usefulness and elegance, balancing emotive and factual elementsThe move towards creating a unified design system for Hoag, integrating motion and building meaningful user experiences.
38:2322/08/2024
Ep. 38 Aaron Zide of Halcyon
How does a cybersecurity startup blend retrofuturistic vibes with innovative anti-ransomware strategies to stand out in a crowded market?Our guest today, Aaron Zide, Creative Director at Halcyon holds the answer to this question. In this episode, Aaron shares invaluable insights on the challenges and opportunities of maintaining a distinctive brand identity while remaining agile and creative. He explores how Halcyon projects a retrofuturistic and serene vibe and discusses the innovative marketing strategies that have helped the brand cut through the noise and retain customers' attention in the long run.We also discuss:How to manage a global team while maintaining a unified brand tone and message.The need for open-minded adaptation and embracing new marketing channels.How to stay true to the brand’s unique identity while incorporating feedback and societal changes.
37:5415/08/2024
Ep. 37 Josie Jeffries of Webflow
Clarity is the cornerstone of brand success.Understanding what your brand is to the core, and what it offers, enables you to craft a clear narrative and effectively market it.In this episode, we are joined by Josie Jeffries, Sr. Director, Creative and Content at Webflow. Josie is a seasoned professional with an impressive career at leading teams in tech brands like X (formerly Twitter) and Slack, where she excelled in building brand awareness. She shares her insights on the importance of clarity and communication in marketing challenger brands and reveals strategies for managing change and persuading customers to switch to new platforms amidst fierce competition.We also discuss:How to appeal to both the emotional and technical needs of stakeholders.The importance of balancing ambitious brand campaigns with conversion-oriented content.Strategies for prioritizing creative decisions based on their return on investment.
44:5708/08/2024
Ep. 36 Celene Osiecka of [24]7.ai
AI has been here for a long time — longer before the ChatGPT boom. And now that we’ve all seen it, it’s not going anywhere.In this episode, we are joined by Celene Osiecka, Senior Director of Conversation Design and Conversational AI at [24]7.ai, as she shares how her team focuses on enhancing customer experience, reducing risk, and navigating the challenges of the tech industry through a systemic use of conversational AI.We also discuss: The delicate balance between data-driven approaches and the subjective, artistic aspects of conversation design.How AI is transforming quality assurance, helping companies streamline training and reduce costs.The roles and collaboration involved in designing effective AI-driven conversations.
36:5801/08/2024
Ep. 35 Gwen Lafage of Sinch
As brands grow, communication channels tend to expand parallelly. What is the secret behind successful comapnies that can keep up and leverage with this growth? To delve deeper into this question, we are joined by Gwen Lafage, VP of Marketing, Global Brand and Content at Sinch, who shares the intricate balance between a long-term vision and agile marketing, paving the way for continuous and successful brand growth. Gwen also explains how Sinch is revolutionizing brand experiences and efficiency while underscoring the often-overlooked potential of rich communication messagingWe also discuss:The importance of maintaining consistency in brand messaging while allowing autonomy.Gwen’s insights into 6 C’s philosophyThe significance of integrating AI innovations and maintaining strong, consistent brand messaging.
37:4925/07/2024
Ep. 34 Alec Hanson of loanDepot
How can embracing digital trends and authentic human connections redefine your marketing strategy in an AI-driven world?This week we sit down with Alec Hanson, Chief Marketing Officer at loanDepot, as he takes us through the intricacies of mortgage marketing amidst fluctuating interest rates. Drawing on his extensive industry experience, Alec discusses effective strategies tailored for navigating high-rate environments and the importance of authenticity and storytelling in brand development. Staying on top of AI and innovative technologies to stay competitive in a rapidly evolving market is key to success. Whether you're new to mortgage marketing or a seasoned professional, Alec's practical advice and forward-thinking perspectives offer valuable guidance for driving success in this dynamic industry.Join us as we discuss:The importance of utilizing diverse digital channels such as Instagram, TikTok, and Google to effectively reach and engage with modern consumers.The critical need for marketers to adopt new technologies like AI and move away from outdated methods to remain competitive.The significance of building genuine human connections and maintaining transparent branding to foster trust and loyalty among consumers.
44:2618/07/2024
Ep. 33 Soren Iverson of Iterate
The future of design isn’t just about function; it’s about fun. In this episode, we are joined by Soren Iverson, Product Designer at Iterate and creator of the innovative app Stompers. Known for his satirical product interfaces that captivate social media, Soren shares his journey of infusing humor into his work to escape the rigidity of deliverables in the design industry. He discusses the ups and downs of running his business, mastering sales and marketing, and maintaining a work-life balance while also touching on his creative process, emphasizing the importance of unique niches and technological advancements in design. We also discuss:The commodification of design due to advancements in technology and AIThe challenges of setting client expectations and managing team dynamics.Why finding unique positioning or specialization in the design industry is key to succeed.
41:2811/07/2024
Ep. 32 Bob Galmarini of Databricks
‘A brand is a living, breathing thing. A stale brand is a dead brand’In this episode, we are joined by Bob Galmarini, Senior Director of Brand Design at Databricks, as he shares his journey leading a multidisciplinary team of one of the fastest-growing organizations in the tech space, and discusses how his team navigates the challenges of simplifying complex messaging for a technical audience. Bob also addresses the importance of telling brand stories that resonate with the buyers, no matter the complexity of the product or service, and emphasizes the areas where B2B brands can still learn from B2C. We also discuss: Why integrating quantitative data with emotional storytelling is key—staying data-informed rather than data-drivenHow AI tools are being utilized to enhance creative workflows, focusing on efficiency, templatizing, and automation.The necessity of finding a balance between top-of-funnel and bottom-of-funnel (BOFU) content to enhance brand awareness and engagement.
35:5804/07/2024
Ep. 31 Ian Elliott of MAAP
Only 5% of the market is ready to buy, so how do you ensure your brand is at the top of people's minds when they purchase?In this episode, we are joined by Ian Elliott, the CMO of MAAP, a cutting-edge cycling apparel brand that's redefining the sport with a blend of performance and aesthetics. He delves deep into MAAP's unique approach to community building, the fine balance between brand campaigns and conversion marketing, and the nuances of maintaining authenticity while scaling in a competitive market.We also discuss:The importance of building strong emotional connections through brand storytelling.The structure and strategy of MAAP's marketing team to achieve significant business impact.The slightly irreverent and no-nonsense spirit that differentiates MAAP in the market.
45:1327/06/2024
Ep. 30 Jason Miller of Tyk
B2B marketing is always changing, and today we're seeing brand make a major comeback.In this episode, we are joined by Jason Miller, Head of Brand Marketing Demand and Content at Tyk, as he takes us through his eye-opening journey from music into B2B marketing. Jason dives into his mission-driven approach to tackling tough problems, scaling up, and fine-tuning the technical side of B2B marketing. He also shares some non-traditional strategies and insights on brand identity, trust, and the unique hurdles of marketing to a tech-savvy audience.We also discuss: The relevance of risk-taking in marketing for groundbreaking impactJason’s approach to measuring brand through metrics like direct traffic, referrals, and branded search trafficHow to future-proof companies by focusing on customer value rather than solely serving salesThe importance of balancing long-term planning with agile marketing adaptations
50:1713/06/2024
Ep. 29 Francisco Cornejo of StoryBook
Exhausted parents, demanding children, and the increase in screen time have created a cocktail of anxiety for everyone in the household before going to bed.In an effort to connect parents with their children, reduce anxiety, reinforce self-esteem, and improve sleep health, Francisco Cornejo, Co-Founder & CEO at StoryBook, joins hosts Josh Ritchie and Jason Lankow to talk about how the challenges of living overseas transformed into a promising app with over 3 million downloads since its launch. Francisco shares his unique perspective on brand growth and how he has navigated obstacles as a startup CEO.We also discuss:How identifying pain points in day-to-day situations can lead to disruptive business ideasStoryBook’s insights into creating a delightful customer experience that retains users in the long termFrancisco’s pillars for understanding growth and the importance of a smart, dedicated, and consistent team
41:1730/05/2024
Ep. 28 Erik Martin of Midjourney
As social and emotional beings, humans lean towards brands that foster community. So, how can you build one that deeply connects with your clients and catalyzes growth?This week we are joined by Erik Martin, Head of Community at Midjourney, as he sheds light on the crucial role of online communities in building a brand narrative that fosters trust and integrates customer feedback into product development to create meaningful user experiences.. We also discuss:Erik’s extensive experience in building communities from Reddit to MidjourneyInsights into how Midjourney operates to produce AI-generated images in a co-creative environmentHow community stories contribute to consolidating a brand's identityWhy transparency and direct engagement with the community are crucial for growth and feedbackThe importance of understanding the process of community building at the smaller, human scale
56:5416/05/2024
Ep. 27 Bryan Saftler of Databricks
Sustaining success in the competitive B2B landscape is no easy task. But what strategies truly secure a company's future?In today’s episode, we are joined by Bryan Saftler, Global Head of Marketing for Communications, Media & Entertainment at Databricks, who explores the delicate balance between brand building and data-driven marketing. He shares why this fusion is pivotal and how it shapes top-of-the-funnel brand awareness and continuous brand enhancement for long-term success.We also discuss: The business impact of the democratization of insights across teams.How to incorporate nuances in messaging for the stages of the sales funnel.The evolution of social media platforms towards video content and its implications in building brands.And much more!
01:04:5902/05/2024
Ep. 26 Sam Oshin (Senior Director, Brand and Marketing Design at Github)
Most Fortune 500 companies rely on GitHub for planning, building, and collaborating on software. But how did they cultivate a brand with such a worldwide transformational impact?In this episode, we are joined by Sam Oshin, Senior Director, Brand and Marketing Design at GitHub. He delves into GitHub's evolution from a version control tool to a dominant force in enterprise software development. Sam also explores how GitHub now harnesses AI technology to drive innovation and disruption across multiple industries, as well as the crucial role storytelling has played in this journey.We also discuss:Finding the balance between personal values, family commitments, and professional advancement.The hurdles of crafting a message that resonates with both enterprise buyers and individual developers.The significance of brand authenticity and ongoing innovation in connecting with technical audiences.
47:2718/04/2024
Ep. 25 Jon Miller (MarTech Entrepreneur)
This week, we’re joined by Jon Miller, (Prev: Co-Founder/CMO of Marketo, Cofounder/CEO of Engagio, CMO of Demandbase), who shares his hard-won insights on all things marketing and MarTech. Jon has made a dynamic and innovative career out of identifying big opportunities in MarTech and has built some of the most iconic brands in the space. We talked at length about how B2B marketing and sales have changed and continue to evolve and how teams need to operate to win in today’s market, including leveraging the power of community, positioning, brand, and AI.Join us as we discuss:Effective strategies for entering market categories filled with established playersHow companies can position themselves as trusted authorities in their industryCurrent challenges and opportunities for marketers And much more.
38:5004/04/2024
Ep. 24 Melissa Rosenthal (CMO at Insight Timer)
Disruption isn't just a buzzword—it's the lifeline of growth and innovation in today's business landscape.In this episode, Melissa Rosenthal, CMO at Insight Timer, shares her non-traditional approach to marketing and brand growth, which has successfully propelled her to scale and redefine companies in both the media and tech spaces. Melissa also delves into the creation of a wellness app that goes beyond meditation, emphasizing a community-driven model for holistic well-being.Join us as we discuss:The significance of cultivating a movement larger than your productThe shift towards prioritizing retention over brand awarenessThe pitfalls of adhering to the growth-at-all-costs playbook
44:0129/02/2024
Ep. 23 Nick Levesque (Creative Director at Asana)
In this episode, we are joined by Nick Levesque, Creative Director at Asana, who shares valuable tactics and approaches on going upmarket and migrating from an SMB image to an enterprise one. With extensive experience managing teams, Nick also emphasizes the importance of becoming a salesperson in the creative industry to effectively communicate and sell your vision and creative ideas. Join us as we discuss: Nick’s four Cs brand philosophyHow Distinctive Brand Assets can elevate your marketing strategy to the next levelExpert tips for balancing passion projects with full-time jobs
35:2515/02/2024
Ep. 22 Charlie Waite (Director of Product Design at Uber)
Every day, Uber facilitates 27 million trips worldwide. How do they provide the best experience possible? In today’s episode, Charlie Waite, Director of Product design at Uber, delves into the challenges and rewards of designing a global product, navigating diverse user bases and global nuances, and providing the safest, most efficient experience in the market. He also underscores the relevance of balancing design, user experience, speed, and company growth.Join us as we discuss:How good product design serves as a powerful differentiator for brandsUber's commitment to diversifying services for increased accessibilityThe importance of authenticity and honesty in leadership roles
44:5701/02/2024
Ep. 21 Kaiwei Tang (Co-Founder and CEO of Light)
Attention is the most valuable and limited resource we have as humans, and most of it goes into the vicious circle of the attention economy. In this episode, Kaiwei Tang, the Co-Founder and CEO of Light, breaks this vicious circle and shares how the Light Phone —and the narrative behind it— is disrupting the relationship between humans, technology and data, as well as offering unique perspectives on marketing, growth, and success. Join us as we discuss:The challenges and opportunities behind creating a product that goes against the status quoHow word-of-mouth marketing and partnerships have allowed Light to sustain itself and maintain constant growthWhy brand storytelling can reshape the technology landscape
48:0318/01/2024
Ep. 20 Kohl Crecelius (CEO and Co-Founder of Known Supply)
Great partnerships lead to thriving brands. In this episode, Kohl Crecelius, CEO and Co-Founder of Known Supply, explores in detail how B2B partnerships have allowed his brand to achieve stable and sustainable growth while staying true to their mission of increasing the world’s access to ethical fashion.Join us as we discuss:Why a high level of production should come along with a high level of positive and sustainable impactHow education can be an invaluable brand resource to connect with consumersThe importance of language —which goes beyond words— when creating a great brand story
46:2304/01/2024
Ep. 19 Noah Elias (Founder of Noah Fine Art)
Setting your business up for success isn't just about the resources you have; it's also about cleverly using them to create.In this episode, we are joined by Noah Elias, Founder of Noah Fine Art, as he unravels how he has managed to fuse cleverness, creativity, and commerce to drive business success. Supported by strategic purpose and faith, Noah shares his extensive experience in the creative industry, highlighting the importance of building a transformational rather than transactional brand experience.Join us as we discuss:Why honing structure and discipline can unlock your full potential as a creativeHow to diversify revenue streams by selling not only what you make but what you knowHow we should be using our energy to outshine AI through innovation instead of fearing it
50:4414/12/2023
Ep. 18 Joe Chernov (CMO at Pendo.io)
In today’s episode, Joe Chernov, CMO at Pendo.io, shares his expert perspective on the ways B2B marketing has changed, the myths that marketers still cling to, and the ways he and his team are marketing “through” people—not “to” people. By cultivating his team’s strengths and infusing the Pendo brand story with strong emotion, he and his team are turning Pendo into a market winner. Join us as we discuss:How to leverage KPIs to make your customers feel above averageThe role of biases and emotional connections in purchasing decisions.Shifting focus from top-of-funnel to post-opportunity engagement.
48:0830/11/2023
Ep. 17 Joshua Ariza (Founder and Owner of Chomp Brand)
Storytelling can be approached from various perspectives, and sometimes, exploring the less conventional ones can lead to the creation of a remarkable brand story.Embracing an ethos-driven approach to storytelling is what today’s guest, Joshua Ariza, Founder and Owner of Chomp Brand, has done to tackle the complexities of building his own illustration label. Through the intersection of art and fun, Joshua shares insights into the benefits of having an expansive interpretation of the illustration marketplace, as well as the challenges that an economy in flux holds for the design industry.Join us as we discuss:Honing the right set of skills to illustrate and sell your artTaking calculated risks while balancing budgets for long-term success in the creative industryShifting towards an integrated approach that combines illustration and artificial intelligence.
52:2809/11/2023
Ep. 16 Cymone Wilder (Senior Art Director, Brand at Amazon Web Services)
Every brand needs a compelling story—even ones as established as Amazon Web Services.Now it’s up to Cymone Wilder, Senior Art Director at Amazon Web Services, to rebuild the brand of an long-standing division that’s lacked a design focus for years. In this episode, Cymone shares lessons she’s learned from working at a company as big as AWS, such as dealing with tension that results from authenticity, initiating change at a large organization, and connecting with end users.Join us as discuss:Ambitious plans to shape the company's cultureThe need to fake confidence (and why it doesn’t last)Being scrappy and doing good work with what’s available
46:0526/10/2023
Ep. 15 Joel Beukelman (Product Designer at Royal.io)
In this episode, we have the pleasure of chatting with Joel Beukelman, Product Designer at Royal.io. Join us for a cutting-edge conversation in which Joel discusses what it’s like to build a marketplace at the intersection of cryptocurrency, music streaming, and Web3. With the goal of disrupting traditional, outdated practices in the music industry, Joel and his colleagues are designing solutions and tools that are aimed at empowering artists to connect with fans and monetize their music. Join us as we discuss:How technology can solve issues of unauthorized use of creative contentWhat collaboration requires: curiosity, flexibility, risk-taking, and a willingness to learnWhy humility and adaptability are critical in the startup world and crypto market
01:00:2712/10/2023
Ep. 14 Justin Rands (Director of Brand Design at Oyster)
In this episode, we’re delighted to welcome in Justin Rands, Director of Brand Design at Oyster. Tune in to hear us chat about how he and his team make Oyster stand out as a brand, the importance of experimentation, the future of AI in content creation, and more. Justin also shares insights from his career journey, including the challenges of running a 700-person team and the riskiest moves he’s made at Oyster.Join us as we discuss:How the best brand stories find the human elementWhy it’s so difficult to make creative that stops you in your tracksThe communication mistakes that are so costly for brands
54:5128/09/2023
Ep. 13 Mike Constantiner (Co-Founder, Head of Brand and Community at Freestyle)
In this episode, we are joined by Mike Constantiner, Co-Founder and Head of Brand and Community at Freestyle, the first brand in the market to manufacture tree-free baby diapers. As we delve into the process of ideation, consolidation, and maintenance of the company, Mike emphasizes the importance of building a narrative where the community—in this case, parents—hold the guiding voice that steers the brand's decisions to resonate with a wider audience and that can lead to the creation of a lifestyle brand. Additionally, Mike provides insights into the challenges, errors, and learnings that this process has imparted to him and his company, while also delving into their philosophy of "make cool shit" to maintain long-term relevance in the market.Join us as we discuss:Remaining competitive with limited time, talent and capitalThe power of continuously making cool stuff, and finding the right team to do itHow crafting and building a great brand story can change the game for your company
01:00:2414/09/2023
Ep. 12 Ross Yoshida (Senior Director of Graphic Design for the Los Angeles Dodgers)
Today’s special guest is Ross Yoshida, Senior Director of Graphic Design for the Los Angeles Dodgers. In this episode, we dive into how a blend of authenticity, confidence, and “hot sauce” has created one of the world’s most iconic sports brands. Tune in to hear Yoshida’s perspective on how winning brands elevate the fan experience, how the Dodgers’ creative team approaches each year’s visual campaign, where he gets his inspiration from, and more. Just us as we discuss:Challenging perspectives if your industry is stuck in the pastThe fight to show that creative departments can be revenue generatorsHow visual branding deepens your connection with your audience
44:3531/08/2023
Ep. 11 Jonah Freedman (Content & Growth Marketing Leader at Salesforce)
In this episode, we speak with Jonah Freedman, Content & Growth Marketing Leader at Salesforce. Tune in to hear Jonah share his journalistic approach to content marketing, where he finds inspiration, how he juggles different stakeholders, as well as his thoughts on the future of AI. Join us as we discuss:The key to both storytelling and content creationHow finding creative inspiration everywhere is powerfulWhy AI has the potential to revolutionize content creation
45:1617/08/2023
Ep 10. Ethan Kanat (Senior Creative Principal at Zendesk)
Today’s special guest is Ethan Kanat, Senior Principal of Creative Strategy at Zendesk. In this episode, we dive into the biggest changes in tech and business in recent years, including the increasing importance of incorporating a strong narrative company-wide. As organizations are built with many individuals, human stories remain more important than ever. We cover how to use those stories as a foundation to build frictionless customer and employee experiences.Join us as we discuss:Zendesk’s perspective on remote work (and the role tech plays)The importance of constantly telling your story, and how to incorporate a strong narrative throughoutHow to build inspiration for great culture and good material, and whether AI can play a role
50:3303/08/2023
Ep. 9 David Garvin (Creative Director at Happy Money)
Today’s special guest is David Garvin, Creative Director at Happy Money. On this episode, we chat about how Happy Money infuses psychology into their branding and marketing, David’s philosophies on great storytelling, and how brands get it wrong. We also discuss future applications for AI in marketing, including how people’s desire for authenticity will continue to challenge the world of AI.Join us as we discuss:What the evolution of brand design for Happy Money looked likeHow to handle a new CMO coming in with potential changes to the brandWhen regulations will be put in place to address the ethical considerations of AI in the creative industry
49:0720/07/2023
Ep. 8 Jackie Wylie (Chief Marketing Officer at Textio)
Today we’re talking with Jackie Wylie, Chief Marketing Officer at Textio—a B2B SaaS company that makes workplaces more equitable, inclusive, and diverse by helping customers achieve measurable Diversity, Equity, and Inclusion (DEI) outcomes. On a mission to eliminate bias with both hiring and retention efforts, Textio is set to disrupt the way companies attract and retain talent.We chat with Jackie about systemic bias in companies, how her team approaches storytelling around their DEI tools, the consequences of brands not pursuing DEI once the economy rebounds, and why DEI is still among the first things to be cut from budgets. Join us as we discuss:How language and rhetoric play a role in eliminating systemic biasSoftware as an automation tool to help address systemic DEI issues in the workplaceMaking the case for budget spend (even in today’s economy)
54:2706/07/2023
Ep 7. Zach Kitschke (CMO at Canva)
Today we’re talking with Zach Kitschke, CMO at Canva—one of the most impressive and disruptive companies around. Their mission is to empower everyone in the world to design anything and publish anywhere, and they are successfully doing it one user at a time. But being at the forefront of design and tech comes with its own challenges, as the need to innovate requires plenty of creative brainpower. We chat with Zach about the intersection of artificial intelligence and creativity, how AI can serve as a co-pilot for human designers (by enhancing their creative process rather than replacing them), and how Canva is bringing AI into the fold with functionalities like Magic Design and Magic Words. From photo editing to generating copy ideas and translating content into multiple languages, the integration of AI into the creative process offers exciting possibilities for innovation and expanded creative expression.Join us as we discuss:The key features of Canva's AI-powered solutionsWhy AI collaboration is crucial for enhancing human creativity in designHow Canva is addressing the challenges of maintaining brand integrity while creating content at scale
44:5622/06/2023
Ep. 6 Jascha Kaykas-Wolff (President of Lytics)
Are you ready to unlock your career's full potential? What if you could also align your passions, strengths, and aspirations for success using something called the Heart Tree Star? Jascha Kaykas-Wolff, President at Lytics, delves into the key principles of career growth and leadership. By practicing empathy and understanding, leaders can reduce noise and tailor their messages to better connect with their audience, ultimately enhancing their own effectiveness and team engagement.Tune in to discover how this powerful model can help you unlock your career potential, and bring your personal goals and professional growth together as you craft a compelling personal brand narrative. Join us as we discuss:What the Heart Tree Star is and how can it guide career developmentWhy empathy is crucial in leadership positions for effective communication and collaborationHow people can take stock of their passions and skills to align them with their career path
44:2608/06/2023
Ep. 5 Devin Zimmerman (VP of Brand at Greenlight)
By the time most people reach the age of 18, they’ve already had to make some huge financial decisions.But how many young adults come into these decisions armed with a robust financial education?Not enough says our latest guest, Devin Zimmerman. As VP of Brand at Greenlight, he’s helping to change that and joins the show today to share how.Join us as we discuss:How Greenlight is helping provide financial education for tweens and teensHow to understand branding trends for youthsHow brands can find their own unique differentiators and why they must experiment to survive
47:4525/05/2023
Ep. 4 Drew Hoffman (VP of Brand at SentinelOne)
One of the worst things you can do as a marketer is rely on outdated clichés. Unfortunately, it still happens all the time — so much so we all know the tropes.In this episode, we’re speaking with Drew Hoffman, VP of Brand at SentinelOne, a cybersecurity company. Drew talks about the use of AI and how they’ve leveraged it to share their story in a new world.Join us as we discuss:How to capture the right emotion in your brand storytellingHow to leverage ai to build the brandHow Drew moved beyond the stale tropes to tell a unique cybersecurity storyWhy cybersecurity tends to play it safe in its brand storytelling — and why that’s a mistake
56:4711/05/2023
Ep. 3 Keith Messick (CMO at LaunchDarkly)
The tools B2B marketers rely on may be ever-evolving — whether that’s the channels they use, the data they collect or the technology they rely on — but the key to success in B2B is actually one overlooked element: Emotion.In this episode of Best Story Wins, we speak with master storyteller Keith Messick, CMO at LaunchDarkly, about how he combines his knack for storytelling with all the tools, tactics, and strategies in modern marketing to tailor the perfect message for his ICP. We discuss:What B2B marketers can learn from B2CWhen to use emotion and logic in your B2B marketingHow to stand out in your market
50:5227/04/2023
Ep. 2 Michelle Kim (Vice President of Brand Design at VideoAmp)
The creatives at VideoAmp are risk takers — game changers. They have a level of ambition and drive that can’t be bought or taught, and it’s driving innovation throughout the industry.On this episode of Best Story Wins, we speak with Michelle Kim, Vice President of Brand Design at VideoAmp. According to Michelle, the secret to cutting-edge culture is brand storytelling and company-wide alignment. From carefully tailoring the onboarding process to ensuring open avenues of honest communication, Michelle dives into what it takes to build an impactful brand story from the inside out.Join us as we discuss:How to define your brand story and what storytelling really meansEmpowering your team to show up with purposeWhat volatile times mean for innovation prioritization
48:3313/04/2023