Summary:

In this episode, Dr. Jim interviews Yogi Mueller, the VP of Leadership and Talent Development at Blue Green Vacations. Yogi shares his insights on breaking the trauma cycle and creating a culture of excellence and engagement in the hospitality industry. He emphasizes the importance of developing and retaining talent, especially in an industry with high turnover rates. Yogi discusses the need for leaders to be present and attentive to new hires, ensuring they feel valued and appreciated from day one. He also highlights the significance of aligning leadership culture throughout the organization and creating an environment where employees can thrive.

Key themes: talent development, retention, culture of excellence, engagement, leadership presence

Key Takeaways:

Leaders in the hospitality industry must focus on developing and retaining talent to build a high-performance organization.

Igniting the potential of new hires is crucial for their engagement and long-term success within the company.

Leaders need to be present and attentive to new hires, creating an environment where they feel valued and appreciated.

The culture of an organization is defined by the experiences and perceptions of employees at all levels, not just the leadership team.

Building a strong leadership culture requires alignment and consistency throughout the organization.

Chapters:

00:03:00 The challenge of finding and retaining talent in hospitality

00:06:00 The right time to ignite the desire for career advancement

00:10:00 Marketing the value of L&D and gaining leader trust

00:13:00 Guiding leaders to understand the problem and outcome

00:18:00 Valuable leadership presence in onboarding and culture

00:21:00 Leaders need to be present in the new hire's experience

00:24:00 Leaders need to act on their words and prioritize their people

Connect with Dr. Jim: linkedin.com/in/drjimk

Connect with CT: linkedin.com/in/cheetung

Connect with Yogi Mueller: linkedin.com/in/yogimueller

Music Credit: winning elevation - Hot_Dope

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