What are backchannel references? In this episode, Molly and I unpack the intriguing practice of when mutual connections decide to reach out and ask for references without the candidate's knowledge. But that's just the tip of the iceberg. We delve into the importance of considering the credibility of backchannel references when making hiring decisions. Molly shares an eye-opening example about the critical role that hiring and reference checks play in a business setting. We've got a cautionary tale that will remind you to prioritize both team operations and people operations for a thriving and effective team!What you'll hear in this episode:[0:00] Backchannel references in job interviews[1:40] Backchannel references in job interviews[4:15] Backchannel references in the hiring process[7:55] Hiring and reference checks in a business setting[11:00] Handling job interviews and employee concernsListen to Similar Episodes:Welcome to Hiring School!Making Your First Hire? Here's How to Nail It!Crucial Traits for Small Business Hiring* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Ready for compliance, legal requirements, and the hiring process to be an absolute breeze? First up, we unravel the complexities of compliance in a way that's easy to digest. From rules to regulations, I'll guide you through the maze, ensuring you can confidently navigate the legal landscape. Staying compliant will be a piece of cake after our chat!Finally, we'll explore the ins and outs of hiring, payroll, onboarding, and performance management processes, specifically for small businesses. Get ready to set fair compensation, handle payroll efficiently, create seamless onboarding experiences, and foster a thriving team!What you'll hear in this episode:[0:05] Compliance for new bosses. [2:25] Legal requirements for hiring employees. [4:35] Hiring and payroll processes for small businesses. [8:20] Hiring and onboarding processes for small businesses. [10:20] Hiring and performance management processes. Listen to Similar Episodes:HR Essentials for Small Business Owners: Avoiding Mistakes and Promoting GrowthHR Essentials for Small Business Owners: Navigating the Basics and BeyondCrucial Traits for Small Business Hiring Success* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we have an incredible guest, Lesleigh, who's going to take us on a thrilling journey through the ins and outs of scaling HR and culture in a tech consulting company. If you've ever wondered how to navigate moving abroad, embracing remote work, or making a career transition, this episode is a must-listen!Lesleigh shares her personal experiences and valuable insights on career change, especially when it involves stepping into a leadership role in HR. You'll be inspired by her story and the lessons she's learned along the way. We'll also dive deep into the world of remote work and the challenges of building a thriving culture in a virtual environment. Lesleigh sheds light on the critical aspects of HR compliance and coaching in the tech industry, ensuring that your team is not only compliant but also motivated and engaged!And for all you aspiring culture builders out there, Lesleigh walks us through the exciting journey of creating your team culture from scratch. Discover the challenges, milestones, and valuable lessons she's picked up along the way.Whether you're a seasoned HR professional or just starting your journey as a leader, this episode has something for everyone. Join us as we embark on a captivating exploration of HR, culture, and leadership in the tech consulting world. What you'll hear in this episode:[0:00] Scaling HR and culture in a tech consulting company. [2:00] Moving abroad, remote work, and career transition. [5:05] Career change and leadership in HR. [9:20] Building culture in a remote work environment.[15:00] HR compliance and coaching in a tech company. [19:35] Effective one-on-one meetings for team success. [24:40] Creating a people and culture team from scratch. Listen to Similar Episodes:112. Mastering Remote Work and Culture with Graeme Barlow107. Crafting Your Ideal Remote Work Strategy100. Today's Startup Landscape and Remote Work Success Secrets with Peter Benei* Connect with Lesleigh on LinkedIn https://www.linkedin.com/in/lesleigh-gennace-b7a9154/* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Molly is back! And we're talking all about layoffs and performance management in your business. I share my insights on handling layoffs within a team while considering performance and termination options. Molly and I stress the importance of addressing performance concerns before jumping to termination decisions. Unemployment eligibility and performance-based termination are next on our agenda. We shed light on the potential consequences of inadequate communication and warnings when letting an employee go, including their eligibility for unemployment benefits. Curious about how unemployment actually works? We've got you covered, explaining the process that isn't as straightforward as it may seem. Plus, we discuss the importance of setting up hiring plans in advance to avoid penalties and ensure the right candidates are hired.Moving on to hiring and interviewing strategies in today's competitive job market, we stress the importance of knowing exactly what you're looking for in a candidate. I also share my strategy for managing a candidate who's received another job offer while considering our opportunity, emphasizing the need to buy time and stay flexible.If you're ready to tackle these tough HR and management topics with us and want some practical insights, you won't want to miss this episode!What you'll hear in this episode:[0:00] Layoffs and performance management in a business[3:15] Layoffs, performance issues, and management responsibilities.[5:40] Unemployment eligibility and performance-based termination[13:45] Hiring and interviewing strategiesListen to Similar Episodes:Tough Conversations and Effective Communication: Insights from Lori HarderLeading with Clarity to Chart the Course of ExpectationsScaling Smarter: Conquering Three Common Habits that Hinder Business Growth* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

I'm tackling a crucial topic vital for all small business owners and bosses: wage and hour compliance. Neglecting these matters can lead to costly investigations and legal penalties. But don't worry, we'll explore the complexities of wage and hour laws, from minimum wage to overtime pay. These laws vary by state and locality but we'll discuss the Fair Labor Standards Act (FLSA), which outlines minimum wage, overtime pay, and more at the federal level. Now, onto common payroll mistakes. Small businesses often trip up with errors like rounding down work time or paying based on schedules instead of actual hours worked. I'll highlight these pitfalls and how to avoid them. Let's not forget employee classification – a big deal. Misclassification can lead to legal trouble!I'll share tips on researching your state's wage and hour laws and following them diligently. Plus, we'll talk about setting clear policies, using technology, and providing transparent pay stubs.What you'll hear in this episode:[0:05]Wage and hour compliance for business owners[4:05] Wage and hour laws and their complexities[8:45] Labor laws and common mistakes in payroll management[13:20] Wage and hour compliance for businesses[16:45] Wage and hour laws and their impact on businesses[21:55] Wage and hour compliance for businessesListen to Similar Episodes:Back to the Basics: Your Compliance ChecklistHR Essentials for Small Business Owners: Avoiding Mistakes and Promoting GrowthSalaried vs. Hourly Hiring* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Myca Williamson is a multifaceted entrepreneur and strategist with a background in journalism, marketing, and education. She's here to share her expertise on the importance of marketing strategy for business success. It's a conversation that you can't afford to miss! To start, I have the pleasure of interviewing Myca about her incredible entrepreneurial journey, from taking on random projects to founding Myca Raqeuel Consulting. Myca also reflects on her undergraduate degree in journalism and its role in preparing her for her current work in marketing. We also dive into marketing strategy and AI tools for research gathering. I share advice on starting with research on your target audience, while Myca introduces the "numbers to narrative" framework for crafting data-informed stories. We close out the episode with a discussion on marketing strategy and tactics for small businesses so be sure to stay tuned until the end. If you're an entrepreneur or creative looking to master marketing strategies and elevate your business, this episode is a goldmine of knowledge!What you'll hear in this episode:[0:00] Marketing strategies for entrepreneurs and creatives[3:10] Entrepreneurship journey and lessons learned[10:20] Marketing strategy and AI tools for research gathering[16:35] Marketing strategy and tactics for small businesses[19:15] Marketing strategy development and execution[25:00] Marketing strategy and team buildingListen to Similar Episodes:Mastering Your Sales Strategy with Heather WyldeUnveiling Sales Success with Jillian MurphyHow to Supercharge Your Business with ChatGPT* Connect with Myca on LinkedIn https://www.linkedin.com/in/mycaraquelconsulting/* Find more information on her website https://www.mycaraquel.com* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today's episode is a rollercoaster of topics that will leave you both informed and entertained. We kick things off with a discussion about the world of hiring strategies and candidate assessment. We dive deep into the importance of evaluating candidates based on their strengths, weaknesses, and the skills required for the job. In the realm of HR best practices and legal compliance, I share an intriguing story about helping a business leader handle a difficult termination call. We'll talk about the importance of establishing at-will employment relationships through employment agreements and keeping those contracts up to date with current laws and best practices. Our episode takes an unexpected turn as we delve into the world of phishing scams and email security. Molly shares a nail-biting story about almost falling for a phishing scam. And just when you thought you'd heard it all, I'll shock you with a story of an incredibly elaborate phishing scam that almost fooled even the CEO and CFO of a company!Tune in for all of our recommended best practices!What you'll hear in this episode:[0:00] What Jackie and Molly did for Thanksgiving[3:40] Hiring strategies and candidate assessment[9:25] HR best practices and legal compliance[15:40] Phishing scams and email securityListen to Similar Episodes:Behind the Scenes: How to Strategize Your Job Search Like Recruiters DoHow to Fire Somebody (The Right Way) with Karly WannosHiring for Impact: Making the Right Choice for Your Business* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Creating policies for employment issues is a critical step for any business owner. I can't stress enough how crucial it is to have policies in writing that your employees sign off on. We'll talk about the importance of establishing clear policies and procedures ahead of time to save you from confusion and potential legal troubles down the road.But that's not all – we'll also explore legal policies for small businesses. This includes vital topics like paid time off, expense management, and data protection. I'll walk you through the importance of having policies in place in advance to protect both your company and your employees. Plus, you'll learn about the ins and outs of creating a travel and expense policy that keeps everyone on the same page. We'll delve into best practices for business travel, cell phone and internet reimbursements, remote work, and even the occasional office dog. We'll also touch on paid parental leave policies and other HR essentials that will make your life a whole lot easier!Trust me; it's essential to have clear guidelines in place for ALL of these scenarios to maintain a harmonious and efficient workplace. Tune in to get all of the details!What you'll hear in this episode:[0:05] Leadership, management, and entrepreneurship[1:50] Creating policies for employment issues[5:35] Legal policies for small businesses, including paid time off and expense management[9:55] Creating policies for business travel, cell phone and internet reimbursements, remote work, and more[14:00] HR policies for small businessesListen to Similar Episodes:HR Essentials for Small Business Owners: Employee HandbooksPaid Time Off (PTO): Deciding Between Unlimited vs EarnedHR Essentials for Small Business Owners: Avoiding Mistakes and Promoting Growth* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today we have an incredible guest with us, John McGlothlin. In this episode, we delve into the world of military lessons and skills and how they can be applied to everyday life and business. John shares how his military experience has profoundly shaped his perspective on leadership and the invaluable lessons he's learned during his military career that can help others develop resilience and confidence.One of the key takeaways from our conversation is the importance of self-awareness and team building in the military. John emphasizes the importance of self-awareness in leadership. We also discuss setting standards and enforcing boundaries, drawing inspiration from a drill sergeant's impactful one-on-one conversation during basic training.From there, we delve into the world of transferable skills and self-promotion for veterans in the workplace. John highlights the importance of recognizing veterans' skills and contributions without excessive validation or praise. We discuss the challenges veterans face in self-promotion and the benefits of a balanced approach to validation.As we wrap up this enlightening episode, John shares more about his book, "How to Deal with Damn Near Anything: The Paratroopers Guide to Life," which offers profound lessons on resilience and adaptability. Don't miss out on this incredible conversation about transferrable military skills and leadership. Tune in now!What you'll hear in this episode:[0:00] Military lessons and skills applied to everyday life[4:50] Military transition and judgment[9:05] Self-awareness and team building in the military[12:15] Leadership, self-awareness, and setting standards[17:30] Transferable skills and self-promotion for veterans in the workplace[21:05] Military service, leadership, and self-promotionListen to Similar Episodes:Leading Yourself is the First Step Towards Leading Others with Lindsey SchwartzHarnessing Your Influence with Expert Advice from Vanessa BohnsWorkshop Reflections: Unraveling Leadership and Team-Building with Molly* Connect with John on https://www.linkedin.com/in/johnmauthor/* Buy John's book: How to Deal with Damn Near Anything: The Paratrooper's Guide to Life* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, I'm thrilled to have Molly as my guest, and we're bringing you behind the scenes of People Principles into the world of unemployment insurance, hiring challenges, and small business benefits. Get ready for some valuable insights!First up, we reminisce about our days at a startup with an unheated office with mice running across our feet! Clients often send us perplexing emails from payroll providers or HR software. Molly explains that these notifications usually pertain to state unemployment insurance (UI) updates. We have key advice on setting up accounts and understanding unemployment rates in different states for new hires. Shifting gears, we talk about the importance of having a structured hiring process in today's competitive job market. It's time to move beyond word of mouth and random job postings! Clear job requirements and criteria are crucial to avoid bias and streamline hiring. What you'll hear in this episode:[4:10] Unemployment insurance and its impact on businesses[9:20] State unemployment insurance and its complexities[15:30] Hiring process and candidate evaluation[17:45] Hiring plans, benefit negotiation, and insurance changes[23:55] Benefits and HR for small business ownersListen to Similar Episodes:Back to the Basics: Your Compliance ChecklistHiring for Impact: Making the Right Choice for Your Business5 Mistakes Entrepreneurs Make While Hiring* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

In 2024, small business owners must prioritize HR tasks, no matter how small they seem! Entrepreneurs often focus on marketing and sales, but their late-night worries often revolve around finances and HR issues. It might not be glamorous, but addressing these matters head-on is essential for long-term business success. Compliance issues can haunt your business but I've got the insights you need to keep your business in the clear. Join me to level up your leadership, take control of HR, and make 2024 your best year yet!What you'll hear in this episode:[0:05] Leadership, entrepreneurship, and managing a team[3:00] HR best practices for small businesses[6:55] Business finance and compliance[11:05] HR compliance and best practices for a positive workplace culture[15:40] HR best practices for small businessesListen to Similar Episodes:HR Essentials for Small Business Owners: Avoiding Mistakes and Promoting GrowthHR Essentials for Small Business Owners: Compliance Strategies that Fuel Business GrowthCreating a Refreshing Company Culture from the Start with Greta Schmid* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

In this episode, Susan Trumpler and I dive deep into the world of influence and sales techniques, with a special focus on mindset and neuroscience. Susan is on a mission to empower women entrepreneurs to find their authentic voice and influence others effectively. She shares principles rooted in neuroscience and psychology that can help you connect with your ideal audience and move them into action. We kick off the conversation with Susan's journey, where she acquired a business a decade ago and grew it into a success. This experience laid the foundation for her passion project, supporting women entrepreneurs. We discuss how influencing decision-makers is crucial for entrepreneurs, especially in the realms of sales and marketing. One of the key takeaways from our conversation is the importance of understanding the emotional needs and motivations of decision-makers when trying to influence them. Susan and I explore the concept of storytelling in entrepreneurship and discuss the three main points of friction that can arise during decision-making. Susan offers valuable advice for improving your ability to influence others and she also emphasizes the significance of soft skills, such as connecting with people and understanding their needs, for both personal and professional success. So, if you're ready to supercharge your influence, sales skills, and entrepreneurial mindset, don't miss this insightful episode with Susan Trumpler. Tune in now and get ready to take your business to the next level!What you'll hear in this episode:[0:05] Influence and sales techniques with a focus on mindset and neuroscience[2:40] Influencing decision makers in entrepreneurship[8:10] Influencing others through understanding their needs and building trust[15:00] Influencing senior leaders for business success[22:20] Sales mindset and growth strategies[26:10] Overcoming procrastination and mind drama in businessListen to Similar Episodes:Harnessing Your Influence with Expert Advice from Vanessa BohnsMastering Your Sales Strategy with Heather WyldeSelling Your Business Through Storytelling with Marisa Corcoran* Connect with Susan on LinkedIn * Find more information on her website https://unstoppablewomeninbusiness.com* Check out Susan's Book: Oh Sh*t I'm In Sales?* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today we've got an episode packed with valuable insights on the best year-end HR practices, compensation and goal setting for your teams, and much more. If you're a new boss or an aspiring entrepreneur, this episode is a goldmine of information you won't want to miss!We'll tackle HR best practices for the year-end review and implementing new benefits. I'll walk you through the importance of preparation and organization for both busy and slow seasons. We'll discuss tasks like performance evaluations, goal setting, and why addressing these before year-end is crucial. As a bonus, I'll cover how to review and update employee handbooks and policies at the beginning of the year to stay compliant with changing laws and regulations.Lastly, we'll touch on year-end business organization. Discover how to organize your standard operating procedures (SOPs) and paperwork during slow periods, saving you time and mental energy in the long run. We'll even cover creating development plans and core values to ensure job success and team alignment!What you'll hear in this episode:[0:00] Building a thriving business culture[1:10] HR best practices for year-end review and new benefits[6:30] Compensation and goal setting for business teams[10:20] Setting goals and defining roles for a business team[15:05] Year-end business organization and goal settingListen to Similar Episodes:HR Essentials for Small Business Owners: Employee HandbooksSetting Expectations for Salary Raise Conversations With EmployeesBuilding Your Employer Brand: Why Your Values and Purpose Matter* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today Candice Elliot will be sharing some invaluable HR tips to help you avoid burnout and build a thriving community within your organization. Candice's journey is truly inspiring. She started her entrepreneurial adventure by launching a travel company at the tender age of 23, gaining valuable insights into business operations and customer service. In our conversation, we delve into the world of HR, impact, and community building. We discuss how traditional HR systems, rooted in an industrial era, may not align with modern values and needs. Candice and I talk about how employees crave control over their jobs, stable scheduling, and social support to maintain work-life balance. Candice advises managers to create capacity for their team members through prioritization and open conversations about workload and well-being. We also highlight the challenges of following through on these actions despite their significance. And finally, we wrap up by talking about creating a sense of community in your business and, of course, avoiding burnout. Candice suggests leveraging existing employee relationships and focusing on present and future actions to foster a sense of community. She even offers a free "Burnout Buster" session to help leaders identify and address burnout before it becomes a major issue. So, if you're a leader looking to avoid burnout, build a thriving community, and take your HR game to the next level, this episode is a must-listen!What you'll hear in this episode:[0:00] HR tips for leaders to avoid burnout and build a thriving community[1:40] Candice's entrepreneurship journey and HR experience[4:55] HR, impact, and community building[10:55] Workplace community and loneliness[16:55] Workload management and team support[22:50] Prioritizing time and attention for meaningful conversations[26:05] Creating a sense of community in a business and avoiding burnoutListen to Similar Episodes:How to Properly Support Your TeamAn Action Plan to Become a Better BossMastering Productivity and Work-Life Balance as an Entrepreneur with Amy Porterfield* Connect with Candice on IG @fortressandflourish* Find more information on Candice's website https://www.fortressandflourish.com* Get the Free Burnout Buster Consult: https://www.fortressandflourish.com/burnout-buster-gift* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we're diving into the fascinating world of AI and how it can supercharge your business. Get ready to discover the game-changing potential of leveraging AI tools, including ChatGPT, to take your leadership skills to the next level.In this episode, I share my personal journey of how I've harnessed the power of Chat GPT in my business. From recruiting to managing tasks, AI has become an invaluable ally. We'll also delve into some eye-opening data. I'll analyze a graph showing a significant decrease in the number of workers needed to generate $1 million in revenue over 30 years, all thanks to AI. AI can revolutionize content creation and even streamline the interview process. I explain how I use ChatGPT to generate blog posts from my podcast transcripts, saving me time and boosting my SEO efforts. And if you're a leader looking to manage and lead your team more effectively, stay tuned. I share how AI, can be used as a chatbot to provide clear and concise instructions, to save your valuable time!Don't miss out on this incredible episode filled with practical tips and real-world examples of how AI can transform your business! What you'll hear in this episode:[0:00] Leveraging AI tools in business, including chat GPT[4:45] Leveraging AI for content creation using Chat GPT[9:45] Using AI to streamline HR tasks and create effective job posts[15:10] Using AI to streamline the hiring process[19:15] Using AI chatbot for managing and leading a teamListen to Similar Episodes:How to Use ChatGPT to Facilitate Team Hiring and ManagementEmpower Your Team with Dave Kline's PlaybookPreparing Your Team for the Future in an AI Powered World* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

I'm joined by Nicole Myden, an expert in entrepreneurship and media publicity strategies. Nicole has helped clients get featured in prestigious media outlets like Forbes and Oprah Magazine, and she's mentored thousands of small business owners in their journey to land magazine covers, TV segments, and more.In this episode, we dive deep into entrepreneurship, publicity, and storytelling. Nicole shares her incredible journey, starting from her early fascination with storytelling and journalism, leading to a career in film publicity, and eventually paving the way to entrepreneurship. Nicole sheds light on the difference between traditional publicity and social media marketing, emphasizing the importance of connecting with people and sharing solutions. In your local market, press opportunities for small businesses are a goldmine, and Nicole shares insights on how to become a trusted local expert. We discuss the significance of local media coverage and its potential to transform your business trajectory.If you're ready to unlock the secrets to entrepreneurship and media exposure, join us! Get ready for insights, inspiration, and strategies that will take your business to new heights. What you'll hear in this episode:[0:00] Nicole's entrepreneurship journey and media publicity strategies.[4:35] Entrepreneurship, publicity, and storytelling[11:10] Entrepreneurship, self-worth, and media exposure[15:05] Traditional publicity vs. social media marketing[20:05] Local press opportunities for small businesses[25:10] Energy and mindset in business growth[27:45] Publicity strategies for small businessesListen to Similar Episodes:What's Holding You Back? Empowering Dreams with Natalie FrankeSelling Your Business Through Storytelling with Marisa CorcoranGetting Out of Your Own Way with Jess Glazer, Founder of the Digital Business Revolution* Connect with Nicole on IG @nicolemyden* Find more information on Nicole's website https://www.nicolemyden.com* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we're diving headfirst into the world of hiring and building high-performing teams. If you're an entrepreneur or a new boss, this episode is a must-listen. I'm here to empower you to scale your business effectively and make those crucial hiring decisions.We kick things off by discussing the term "culture fit" in hiring. I'm a big believer in prioritizing cultural fit in my business, but I also acknowledge the implications it can have. We'll explore how this term can inadvertently exclude diverse perspectives, stifling innovation and growth. So, how do we redefine and hire for cultural fit in the workplace? I've got some fantastic insights for you. And here's the game-changer: hiring for complementary skills. I'll share my approach of looking for strengths that complement the team's dynamics, rather than just focusing on qualifications. It's all about shifting the focus from "culture fit" to "culture add."But don't just take my word for it – I'll also provide tips on how to set up interview plans and create tailored questions ahead of time. No more last-minute scrambling! What you'll hear in this episode:[0:00] Hiring and building a high-performing team[3:05] The meaning and implications of "culture fit" in hiring[6:40] Hiring for culture fit vs. culture add in business growth[11:10] Defining and hiring for cultural fit in the workplace[16:00] Hiring for culture fit vs. complementary skillsListen to Similar Episodes:Crucial Traits for Small Business Hiring SuccessWhy Hiring MattersWelcome to Hiring School* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today we've got the incredible Jillian Murphy, a seasoned sales and business mentor with over two decades of experience in the world of sales and marketing. We're diving deep into the world of sales processes and lead generation, so if you're an entrepreneur or aspiring one, this is an episode you won't want to miss!Jillian starts by sharing her journey from being an "accidental entrepreneur" in corporate sales to experiencing the unexpected loss of her corporate job. It was at a mastermind with Nick Carter that she discovered her passion for helping others, despite feeling out of place initially. This experience ignited the spark for her own entrepreneurial venture.We discuss the critical importance of having a well-defined sales process, regardless of your business type. Many entrepreneurs tend to overlook this aspect, and Jillian's insights on how to create a seamless customer experience and build a community are game-changers.For small businesses, Jillian provides invaluable strategies for understanding your ideal client's hangouts and adjusting your sales approach accordingly. We delve into personalized attention and old-school marketing tactics that still hold immense value. We emphasize the importance of aligning your sales strategies with your personal style and building authentic relationships based on trust.If you're ready to supercharge your sales and lead generation game, this episode is a goldmine of insights and strategies. So, join us on this exciting episode of "Oh Shit! I'M the Boss Now?!" and let's dive into the world of sales and lead generation with Jillian Murphy! What you'll hear in this episode:[0:00] Sales processes and lead generation[2:10] Entrepreneurship journey and unexpected loss of corporate job[4:25] Sales process and client acquisition[9:00] Sales strategies for small businesses[13:55] Lead generation strategies for entrepreneurs[18:20] Sales process, transitioning from corporate to online sales, and building relationships[24:40] Sales strategies and networking opportunitiesListen to Similar Episodes:Mastering Your Sales Strategy with Heather WildeHow to Position Yourself as a Premium Brand and Attract the Right Clients to Your Business with Fabi PaoliniSelling Your Business Through Storytelling with Marisa Corcoran* Connect with Jillian on IG @thejillianmurphy* Connect with Jillian at https://linktr.ee/jillianmurphy* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today we're diving deep into the world of HR systems and team management, all with a focus on fueling business growth. First up, we tackle the often-confusing realm of HR compliance and best practices for small businesses. I know it can be overwhelming, but fear not! I share expert advice to help you navigate those tricky employment laws and regulations while ensuring a positive workplace atmosphere.After this episode, you'll understand how to create your very own performance management guide and hire using our best practices! Effective performance management can truly supercharge your team's productivity and development so having a guide that's just right for your organization is the key to unlocking your team's full potential.From there, we're going to uncover risk assessment and HR best practices specially designed for small businesses. Identifying and tackling HR-related risks head-on is essential for long-term success AND building strong relationships between you and your employees is key to keeping them happy and loyal. We've got the inside scoop on how to do just that!What you'll hear in this episode:[0:00] HR systems and team management for business growth. [1:35] HR compliance and best practices for small businesses. [5:35] Creating a performance management guide and hiring best practices. [9:00] HR best practices for small businesses. [13:15] Risk assessment and HR strategies for small businesses. Listen to Similar Episodes:Crucial Traits for Small Business Hiring SuccessHiring the Right Team with Kacia GhetmiriHuman Resources Tools to Help You Successfully Run Your Business* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

In this episode, we're tackling a vital topic for small businesses – Employee Handbooks. We'll explore why employee handbooks are a must-have. and uncover common handbook mistakes and the importance of aligning them with your company's culture.Next, we'll dive into creating a comprehensive handbook. Learn how it can serve as a self-serve resource for your team, covering everything from policies and procedures to company history and mission statements. We'll even discuss policies for remote work, communication, and compensation.Finally, we'll tackle employee compensation and performance management policies, making those conversations a breeze. By the end of this episode, you'll be armed with the knowledge to create an effective handbook that sets expectations, fosters a strong company culture, and protects your business. Tune in now!What you'll hear in this episode:[0:00] Employee handbooks for small businesses. [2:15] Creating a comprehensive employee handbook. [7:40] Creating an employee handbook for a diverse workforce. [12:15] Creating an employee handbook and policies. [16:50] Creating policies for employee compensation and performance management. Listen to Similar Episodes:88. Driving Excellence by Building and Sustaining a Strong Company Culture112. Mastering Remote Work and Culture with Graeme Barlow116. Creating a Refreshing Company Culture from the Start with Greta Schmid* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

For every business, there are crucial HR foundations and team areas that need attention. Today I'm diving into the best HR practices for entrepreneurs. Whether you're a new boss or a seasoned business owner, this episode has insights to help you lead your team effectively!First, I'll stress the importance of treating your employees well to boost business success and scalability. We'll cover 5 essential HR areas, from clear decision-making processes to setting goals and creating standard operating procedures for consistency and efficiency.Don't miss the practical tips I'm sharing in this episode! From documenting processes to using tools like Asana for efficient team training. We'll also explore hiring and performance management best practices, emphasizing consistency, and tracking to build a thriving team.Stay tuned until the end when I'll dive into HR best practices for small businesses, including compensation transparency, job-level definitions, and offering meaningful benefits. Tune in!What you'll hear in this episode:[0:05] HR foundations and team areas for entrepreneurs. [4:10] HR best practices for small business owners. [9:10] Documenting processes, core values, and HR for business operations. [13:30] Hiring best practices and tracking applicant processes. [17:00] Hiring and performance management best practices. [22:00] Performance management and onboarding best practices. [27:20] HR best practices for small businesses. Listen to Similar Episodes:98. Is It Time to Fire Them? 3 Telltale Signs You Shouldn't Ignore109. Avoid These Common Mistakes When Creating Job Titles116. Creating a Refreshing Company Culture from the Start with Greta Schmid* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Are you a small business owner trying to scale? This episode is for you! We're diving into how you can set up your HR systems for growth. When it comes to setting up these processes and systems, we'll focus on three key areas: employee experience, compliance, and HR systems. You see, compliance and HR systems work hand in hand to provide documentation and clarity that can significantly enhance the overall employee experience. From new hire documentation to harassment training and essential forms like the I-9 and W-4, we'll cover it all. What you'll hear in this episode:[0:00] HR mistakes and how to set up systems for small business growth[1:25] Compliance and employee experience[4:55] HR systems and processes [6:50] Common employment law mistakes and their consequences[11:05] Classifying employees and maintaining recordsListen to Similar Episodes:Salaried vs. Hourly Hiring Human Resources Tools to Help You Successfully Run Your BusinessUnveiling Your Business's True Potential with Time Tracking* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Many small business owners struggle with where to start and feel overwhelmed by HR tasks like payroll, compliance, and hiring. I'm here to help you gain confidence and complete a "people strategy assessment" to identify your strengths and weaknesses in managing your team. I address common fears and misconceptions that create issues and explain how HR strategy can be your business's safeguard.Effective HR management also involves leveraging technology. In today's episode, I share my go-to tools and how you can utilize them to manage your HR operations effectively. I'm also sharing the most common HR mistakes I see in small businesses! Waiting until small issues become major problems can lead to legal trouble and fines. I'm here to share stories and insights to help you avoid these pitfalls.Join me to learn how to fix HR mistakes and build a strong foundation for your small business!What you'll hear in this episode:[0:00] HR mistakes in small businesses[1:05] HR basics for small business owners[6:55] HR strategy and business growth[12:50] HR software implementation for compliance and time-saving[15:35] Common HR mistakes in small businesses[19:45] Common HR mistakes in small businessesListen to Similar Episodes:What is Human Resources (HR) Anyway?KPIs to Track the HR Side of Your BusinessHuman Resources Tools to Help You Successfully Run Your Business* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

In this episode, we're joined by Autumn Boyd, a dynamic lawyer turned entrepreneur who specializes in guiding million-dollar coaches and online business owners through the legal intricacies of their businesses. We discuss the importance of understanding intellectual property (IP) infringement risks, especially as your business grows. She reveals that IP violations often come from customers or team members, rather than strangers, making it vital to stay vigilant as your business expands.Autumn's journey from a traditional law career to owning her practice is inspiring. She shares valuable insights on protecting your digital products and trademarks as well as navigating IP law. Plus, she offers tips on how entrepreneurs can be proactive with legal matters without breaking the bank. If you're a digital entrepreneur looking to safeguard your creations and avoid legal pitfalls, this episode is a goldmine of advice. Tune in and level up your legal game!What you'll hear in this episode:[0:00] Legal aspects of digital product development and entrepreneurship. [4:25] Starting a law firm for online course creators. [8:00] Legal considerations for launching digital products.[13:45] IP law, copyright, and trademarks for businesses.[21:40] Legal advice for entrepreneurs and avoiding unnecessary expenses.[24:20] Trademarks, branding, and legal advice for entrepreneurs. [29:35] Legal tips for small businesses with a lawyer specializing in HR and employment law. Listen to Similar Episodes:Legal Implications of Becoming a Boss with Ashley HerdFreelancer Contract Guide: What to Include and Why It MattersAdapting to Succeed: Navigating Entrepreneurship, Finance, and Business Growth with Staci Millard* Connect with Autumn on IG @awbfirm* To learn more about Autumn's amazing services, check out her website: https://awbfirm.com/* Autumn's Resources for business owners:Trademark Search Resource: https://awbfirm.com/podcast104Launch Phase: https://awbfirm.com/podcast120Solopreneur Phase: https://awbfirm.com/podcast121Success Phase: https://awbfirm.com/podcast122Scale Phase: https://awbfirm.com/podcast123* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Get ready to dive headfirst into a topic that every new boss or seasoned leader must face: layoffs. It's a tough subject, but it's one that we can't avoid. So, let's get right into it!I share invaluable insights on layoffs and their impact on both employees and your company's culture. We'll discuss the importance of delivering layoff notices with the right timing and responsibility, considering the legal requirements and ethical considerations that come into play. I explain why leaders need to step up, have those uncomfortable conversations early, and avoid procrastinating until the last minute.We explore how layoffs can affect your company's culture and why treating laid-off employees with respect and giving as much notice as possible is crucial for long-term cultural health. I'll even discuss a somewhat controversial strategy I believe in – laying off as many people as necessary to restructure a company and avoid multiple waves of layoffs, even if it means facing some short-term criticism. Trust me; it's all about ensuring long-term success!Toward the end, I dive into communication strategies and HR compliance. You'll learn the art of being direct and concise during layoff meetings, sharing the why and how behind the decisions without overwhelming your employees with too much information. Plus, I'll stress the importance of timely and thoughtful follow-ups to support your team during these challenging times.Let's dive in together and ensure you're prepared to tackle the leadership challenges that may come your way!What you'll hear in this episode:[0:00] Jackie's experience dealing with laying off team members with empathy. [3:25] Layoffs and their impact on employees. [7:50] Notice and communication strategies.[12:45] How layoffs can impact the company culture.[16:55] Communication and HR compliance. Listen to Similar Episodes:You Need To Fire an Employee… Now What?Tough Conversations and Effective Communication: Insights from Lori HarderHow to Fire Somebody (The Right Way) with Karly Wannos* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

We've got Lia Garvin with us today, a seasoned team operations consultant. Lia's impressive portfolio includes collaborations with industry giants like Google, Microsoft, Apple, and Bank of America. She's here to uncover the essential aspects of team operations that drive business success.First, we explore the challenges of team operations and workplace communication. We stress the need to simplify processes and enhance collaboration. While HR can help, it's not always the ideal solution for resolving team issues. Instead, we discuss the value of assessing team dynamics through operational management.Efficiency and productivity are in the spotlight as we uncover common team challenges such as clarity and accountability. Lia underscores the importance of aligning expectations, priorities, and performance to drive growth and employee satisfaction. We're also diving into how investing in operations (ops) early can help avert future problems like employee turnover. For larger teams, creating an ops playbook streamlines task delegation, expectations, and onboarding. We emphasize the significance of setting expectations before delivering feedback, making conversations more straightforward and productive. Tune in to find out how to improve your team operations and workplace communication today!What you'll hear in this episode:[2:55] Lia Garvin's background in team operations[4:20] HR is not responsible for how a team works together, operations is[6:30] Six areas to look at to assess if your team is working together well[10:05] Importance of connecting the dots between priorities, expectations and performance[11:45] When to invest in operations[16:45] Crosstraining in operations[18:40] Recommended tools and systems[22:20] Lia's life hack for delivering feedback[24:35] How to get the Ops PlaybookListen to Similar Episodes:Leading with Clarity to Chart the Course of ExpectationsTime Saving Systems to Boost Your Output with Leah RemilletUnveiling Your Business's True Potential with Time Tracking* Connect with Lia on IG @lia.garvin* Find more information on Lia's website https://www.LiaGarvin.com* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

In today's episode, we're delving into fostering appreciation in the workplace during the holidays.First, let's talk about workplace recognition and appreciation. Recognizing and appreciating your team members is paramount. I'll share fantastic strategies like personalized notes, cards, and gifts. Plus, we'll discuss the importance of acknowledging achievements in team meetings and moving beyond occasional pizza parties.Next, we'll tackle holiday office parties and employee preferences. I'll reveal why I'm skeptical about these parties and what employees truly prioritize during the holiday season. You'll also discover alternative ideas for creating a festive atmosphere in a diverse workplace.Lastly, we'll explore ways to promote holiday spirit. It's essential to give your team time off to be with their families and find ways to wind down the business during this season. Throughout, remember that year-round gratitude and recognition are keys to successful leadership. Join me!What you'll hear in this episode:[0:00] Fostering appreciation in the workplace during the holidays. [2:20] Workplace recognition and appreciation strategies. [7:10] Holiday office parties and employee preferences. [10:50] Alternative holiday party ideas for a diverse workplace.[14:35] Promoting holiday spirit in the workplace.Listen to Similar Episodes:Empower Your Team with Dave Kline's Playbook4 Management Mistakes You're Making and How to Overcome ThemCreating a Refreshing Company Culture from the Start with Greta Schmid* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today we have Lauren Furtado, a fractional CFO extraordinaire. Lauren's impressive background spans 18 years in public accounting serving multibillion dollar Fortune 100 companies. But in the aftermath of losing her husband, she rebuilt her life as a widowed single mother of two by starting her own fractional CFO services firm, grounded in her faith and family values. Her passion for this sector, driven by her husband's career as an electrician, fuels her mission to provide impactful consulting services.In this episode, we uncover the secrets of successful cash flow management for trade businesses. Lauren emphasizes the importance of job costing, tackling overruns, and maintaining safety standards. We'll also explore the intricacies of hiring employees, including when to do it, how it impacts your finances, and how to onboard and develop them effectively. Moreover, Lauren shares her expertise on coaching and developing your team members, fostering leadership skills, and managing their growth. Finally, we'll touch on financial planning, headcount management, and cash flow mastery for small businesses. Don't miss out on this treasure trove of insights to level up your trade business. Tune in!What you'll hear in this episode:[3:10] Accounting, finance, and entrepreneurship with a focus on the construction industry. [7:45] Managing a trade business, including job costing, time tracking, and hiring employees. [13:20] Onboarding and developing trade business employees. [17:50] Coaching and developing team members. [24:05] Managing a team's development and growth. [29:50] Financial planning, headcount, and cash flow management for small businesses. Listen to Similar Episodes:Back to the Basics: When are you Financially Ready to Grow a Team? with Shannon WeinsteinHow Do Find (And Keep) Great Employees?4 Management Mistakes You're Making and How to Overcome Them* Connect with Lauren on IG @lauren_furtado_cfo* To learn more about Lauren's amazing services, check out her website: Home (unconventional-cfo.com)* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

I have a quick reminder for you today when it comes to the world of workplace wellness. As a business leader, you might be wondering how you can create the right conditions for your employees to prioritize their well-being and today I'm here to share my take!We'll explore the importance of leading by example as a boss. I'll share some personal insights on how to strike that delicate balance between pushing for peak performance and ensuring your team's well-being. There are a few key steps you can take to perfect the conditions for both individual and team well-being, ultimately boosting overall productivity and morale!So, if you're ready to empower yourself with strategies that will transform your leadership style and create healthier, happier employees, dive in!What you'll hear in this episode:[0:10] Workplace wellness and personal responsibility.[2:00] Creating conditions for employee well-being.[3:30] Prioritizing self-care for business leaders.[5:10] Prioritizing self-care in the workplace.[7:05] Setting up conditions for team well-being and performance.Listen to Similar Episodes:Transforming Your Workweek for Success: Work Less, Achieve MoreCreating a Refreshing Company Culture from the Start with Greta SchmidRising Above Imposter Syndrome in Leadership Roles* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we have Heather Wylde with us! Heather is here to unravel the secrets of sales strategies and she's got some incredible insights to share. In this episode, she takes us on a journey through her entrepreneurial path and how she discovered a sales approach that truly resonates with her and her business. She specializes in helping clients create custom sales processes that not only identify the right fit but also showcase the true value of their programs. We also explore the vital topic of identifying ideal clients and steering clear of "nightmare clients." Heather emphasizes the importance of understanding your ideal client, recognizing red flags, and raising standards for client interactions. Her insights will help you fine-tune your client selection process.Our discussion also dives into sales strategies and company culture. From the importance of clearly defining sales and client engagement strategies throughout an organization to utilizing ethical sales strategies, this episode has it all!What you'll hear in this episode:[0:00] Heather Wylde's sales process[6:40]How most people teach sales[7:10] What makes Heather Wylde's sales process and methodology different[10:20] Importance of ideal client avatar[11:55] Importance of clear communication and agreements.[13:40] Sales strategies and company culture.Listen to Similar Episodes:Selling Your Business Through Storytelling with Marisa CorcoranDriving Excellence by Building and Sustaining a Strong Company CultureTough Conversations and Effective Communication: Insights from Lori Harder* Connect with Heather on Facebook @heatherwyldecoach* Find more information on Heather's website https://www.heatherwylde.com* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we're tackling the often-confusing world of hiring assistants for business growth. You've seen those tempting social media posts, but how do you do it right? First, let's clear up the virtual vs. actual administrative assistant confusion. Think of your business as an airplane: leadership is the engine, growth activities are the wings, and operations/HR/finance are the tail end keeping it all balanced. Like an airplane needs a clear roadmap, you need a clear plan for hiring. Now, for virtual assistants, setting up the right systems is key. I'm sharing the tools I use for effective delegation, communication, and security. If you're wondering when the right time to hire an assistant is, I'm sharing my go-to advice. Never forget, that investing in your assistant's success, building a strong relationship, and providing context are all part of the journey. You should treat them as a strategic partner, not just a task-doer. Get ready to level up your business with this game-changing episode!What you'll hear in this episode:[0:00] When to hire an assistant in a business.[4:25] Hiring an assistant for business growth.[8:50] Setting up systems for virtual assistants.[13:05] Hiring an executive assistant for business growth.[17:35] Hiring an assistant for business growth and success.Listen to Similar Episodes:Is Hiring Freelancers Right for Your Business? Weighing the Pros and ConsMaking Your First Hire? Here's How to Nail It!Scaling Smarter: Conquering Three Common Habits that Hinder Business Growth* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

We're diving into a topic that's critical for the success of small businesses and startups: hiring the right people. Whether you're a seasoned entrepreneur or just stepping into the world of business ownership, this episode is a must-listen! I can't stress enough how important it is to hire candidates with the right traits, regardless of their experience in your industry. In this episode, we'll explore four crucial traits that are essential regardless of industry experience. I firmly believe that successful hires in small businesses and startups share these qualities, as they enhance team agility and efficiency.I'm talking about versatility, tech-savviness, nimbleness, and initiative! We'll talk abou why these are so crucial for your business and how you can assess these traits in potential hires. Crafting questions focused on versatility, tech-savviness, nimbleness, and initiative is key. We'll also share practical exercises to evaluate tech savviness and initiative, like video projects and social media improvement tasks.But there's more! After this episode, you'll know how to assess whether a candidate was "pulled" or "pushed" out of their previous jobs. So, if you're eager to build a top-notch team for your small business or startup, don't miss this episode, Your dream team is just a listen away!What you'll hear in this episode:[4:35] Core traits for small business success[11:00] Interview tips to assess core traits[11:55] Tips on how to access for skill versatility[14:10] Tips on how to access for tech-savviness[16:25] Tips on how to access for nimbleness[17:10] Tips on how to access for initiative[20:36] Toolbox to help you make better hiring decisionsListen to Similar Episodes:How to Determine WHO You Need to HireWhy Hiring MattersScale Your Business: Hiring and Scaling Tips from Sharon Bondurant* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we're uncovering the secrets of finding talent for your job openings – those hidden gems that can transform your team – even if they aren't actively looking for a new job!First up, I'll be sharing my insights on how to uncover talent for open roles at your company. We'll discuss the vital importance of tapping into skilled professionals who aren't actively job hunting. Whether you're looking for hourly employees or top-level executives, I've got strategies for you. We'll explore local community boards, trade schools, social media groups, and networking events – all fantastic resources to discover that hidden talent pool. Plus, I'll reveal some unique tips, like partnering with temporary agencies and even hosting contests to attract potential candidates.But that's not all! In today's fast-paced world, you can't ignore the power of LinkedIn and other modern methods. Learn how to research companies, target industries, and craft effective messages. I'll share my tricks for finding and reaching out to potential candidates, including the art of sending messages and using email sequencing tools to get those crucial responses. Patience is key, with 75% of responses coming after the third email message.But wait, there's more! I'll spill the beans on a powerful strategy – creating content marketing that showcases your company culture through blogs, videos, and podcasts. This not only attracts top talent but also builds a pipeline of qualified candidates for future roles. I'll even share how I've hired up to 5 people through this method.Remember, intention and hard work are essential in finding the right people. If you're running a small business and wondering where to start, tune in now!What you'll hear in this episode:[1:55] What is passive talent?[2:35] Tapping into skilled professionals who are not actively looking for a new job[3:15] Finding passive talent for job openings[7:53] Researching companies in a specific industry to create a list of potential targets[9:30] Using LinkedIn to find and reach out to potential candidates for job openings[11:30] Online passive sources for talent acquisition[13:55] Tips for creating tailored, effective messages to potential candidates[15:35] The importance of intention and work in finding the right people[18:35] Information on toolkits to help small businesses find and hire the best candidatesListen to Similar Episodes:Selling Your Business Through Storytelling with Marisa CorcoranHow Do I Find (and Keep) Great EmployeesThe Secret to Hiring Success: Strategies for Finding the Right Employee* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Sometimes you know it's time to fire someone but you can't leave their position open for long. Especially as a small business, you may not have other people who could take over the work! You may be tempted to backfill the position by doing something recruiters call a confidential search. But today we're talking about why you shouldn't do that and what you could do instead!Confidential searches are incredibly disrespectful and can be detrimental to your workplace culture. The person coming into the team will inevitably find out about the secret search, and that can lead to a pretty messy situation for everyone involved. It often creates a culture of fear among your other team members when they find out as well. Yikes!I'll cover the importance of conducting HR audits and performance conversations. These conversations, especially with the employee being backfilled, are crucial to ensure compliance and respect throughout the process. It's all about maintaining transparency and open communication within your team.If you feel like you NEED to do a confidential search, this episode is still for you! I'll be sharing the do's and don'ts of conducting a confidential search. Join me, Jackie Koch, as we tackle the pitfalls of confidential searches and uncover the secrets to maintaining a healthy work culture!What you'll hear in this episode:[0:00] Recruiting and replacing team members.[2:00] Why confidentially searching for a replacement is disrespectful and creates a poor work culture.[6:00] Conducting HR audits and performance conversations.[8:10] Using recruiting for confidential job searches.Listen to Similar Episodes:How to Use ChatGPT to Facilitate Team Hiring and ManagementIs Hiring Freelancers Right for Your Business? Weighing the Pros and ConsIs It Time to Fire Them? 3 Telltale Signs You Shouldn't Ignore* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we're diving into a topic that hits close to home for many of us - overcoming imposter syndrome in leadership roles. As CEOs and founders, we often find ourselves grappling with this gnawing feeling of being unqualified or not measuring up, despite all of the evidence to the contrary.In this episode, I'll share my personal journey of struggling with imposter syndrome as a leader. Like many of you, I used to overwork myself, thinking that the more I did, the more I could prove my worth. It's a vicious cycle, but I've learned that embracing imperfections and acknowledging impostor syndrome is the first step to overcoming it.We'll explore the common obstacles that leaders face when dealing with imposter syndrome, from the fear of feedback to the tendency to overcompensate and overthink every communication. I'll also share some practical strategies to combat these challenges. We'll talk about reframing our thoughts, challenging those negative beliefs, positive affirmations, and why I prefer a realistic approach over relying solely on positive affirmations.We'll also dive into the idea that impostor syndrome may never fully disappear, but becoming more aware of it and shifting our mindset can certainly help manage it more effectively. If you've been dealing with imposter syndrome alone, tune in for support and practical guidance!What you'll hear in this episode:[0:45] How imposter syndrome occurs[1:50] Embracing imperfections and impostor syndrome [3:35] Strategies to help overcome imposter syndrome[7:05] Importance of talking to a mentor or peer for support [8:35] How Documenting achievements and positive feedback can help manage imposter syndromeListen to Similar Episodes:Unlocking Your Full Potential as a Boss with Self-Leadership SkillsMastering Delegation to Empower Your TeamUnlocking Your Full Potential as a Boss with Self-Leadership Skills* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we have the privilege of hosting Greta Schmid, the founder and CEO of Ragdoll PR. This episode promises a whirlwind exploration of entrepreneurship, leadership, and the world of PR in the fashion and beauty industries. Greta takes us on her remarkable journey, touching on her very first hire, the audacious business goals she set, and the incredible growth that unfolded during the course of her journey as an entrepreneur, which I've had the honor to observe over the past couple of years as her mentor and cheerleader.We'll also delve into her intriguing shift from pursuing a career in law to mastering PR and ascending to prominence in the fashion and celebrity PR landscape. Greta's unwavering commitment to fostering a positive workplace culture shines brightly throughout.Starting a business, navigating the complexities of hiring employees, and achieving remarkable growth are pivotal chapters in Greta's story. She embarked on her ragdoll venture without the crutch of loans, relying instead on her lifelong savings. Her vision? To transform her agency into a global presence with a thriving team.Our discussion also delves into the fascinating realms of outsourcing, accounting, and the art of cultivating a thriving business culture. Greta shares her pearls of wisdom on the significance of prioritizing cultural fit over mere technical skills during the hiring process, giving us an insider's view of her screening process.Greta's story serves as a testament to resourcefulness and adaptability, whether it's juggling accounting and HR tasks or navigating the turbulent waters of client relationships during the pandemic. Don't miss this episode—it's a treasure trove of inspiration and practical insights into the realms of entrepreneurship and PR. What you'll hear in this episode:[3:35] Greta's transition from her childhood dream of becoming an attorney to pursuing public relations[8:10] How Greta started her business[8:45] Greta's ambitious business goals[10:35] Greta's first hire and goals for her business[12:55] How Greta was intentional about building culture from the beginning[16:10] Tips and tricks on how to hire for desired traits and screening potential employees[25:15] Outsourcing and delegating for the things that you are not an expert in[27:55] Greta's experience working with clients during the COVID-19 pandemic, including how she continued to work with them for free Listen to Similar Episodes:Driving Excellence and Sustaining a Strong Company CultureTrust and Delegation with Rachel GreimanMaking Your First Hire? Here's How to Nail It!* Connect with Greta on IG @ragdollpr* Find more information on Greta's website https://www.ragdollpr.com* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

I've got an episode packed with game-changing insights and tips to help you make just as much progress in less time! First, I'll share about my recent summer trip to Phoenix and the lessons that it brought. Then, I'll share how I was able to work less time in my business but still accomplish just as much.Learn how I'm breaking free from corporate programming and embracing a four-day work week, using time blocking to boost productivity. We'll also discuss the power of dividing and conquering in business, maintaining accountability, and how Asana can provide support in both areas! Whether you're a seasoned entrepreneur or just seeking motivation and practical tips, this episode is filled with insights to make your workweek efficient and productive. Stay tuned until the end for tips to end social media distractions!What you'll hear in this episode:[0:00] How Jackie's breaking free from the corporate programming[3:20] The transition to a 4-day workweek [4:40] Time blocking to increase productivity[4:55] The magic of setting up Asana boards and turning emails into Asana tasks [6:50] The life-changing benefits of dividing and conquering[8:30] How blocking social media and shopping apps helped Jackie increase her effectivenessListen to Similar Episodes:Mastering Productivity and Work-life Balance as an Entrepreneur with Amy PorterfieldFive Day Work Week - Is it a Fit for Your Business?Trust and Delegation with Rachel Greiman* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today we have the brilliant Staci Millard, fractional CFO and business mentor, joining us. Get ready for an engaging discussion on entrepreneurship, leadership, and business management. Staci emphasizes the pivotal role that foundation plays in any organization, whether you're talking finances or people. We explore the components of a strong foundation and why it's vital to your company's growth.Staci also takes us on her entrepreneurial journey, packed with lessons from the ups and downs. Her experiences provide invaluable insights for aspiring and current business owners. We dive into the essentials of networking, her perspective on traditional leadership paradigms, and so much more!Staci offers practical advice on nurturing meaningful connections that can open doors and fuel your entrepreneurial journey. She also explains what it looks like to approach leadership in a hands-on way. So be sure to tune in to learn more about adapting for business growth with Staci!What you'll hear in this episode:[2:15] Staci’s corporate falling out and transition to entrepreneurship[5:55] The importance of having a foundation in place early[7:00] How to determine if a business has a foundation in place[10:35] How Staci built her first accounting practice[16:00] Leaders should have a good understanding of every job[18:30] When is it time to start working with a finance and accounting person?[28:35] Why Staci gave up her CPA designationListen to Similar Episodes:Back to the Basics: When are you Financially Ready to Grow a Team? with Shannon WeinsteinKPIs to Track the HR Side of Your BusinessEmbracing Innovation and AI with Jim Carter* Connect with Staci on IG @ @staci.millard* Download the Profit Playbook at https://www.stacimillard.com/profit-playbook* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

We're tackling three common habits that might be keeping your business from reaching its full potential!First, we dive into the habit of hiring employees with the expectation that they'll stay for at least five years. While long-term commitments have their merits, we explore the benefits of hiring for immediate needs and adaptability. Sometimes, short-term hires can provide the relief your business needs right now, and often, they will be who you need for that position down the road.Next, we discuss the time-consuming habit of seeking consensus for every decision within your team. It might seem like the best way to unify your crew, but often, it's just inefficient. I share strategies to ensure that everyone feels heard and valued without compromising efficiency.But we're not stopping there! We explore the art of coaching versus enrolling your team. I'll guide you through when it's appropriate to coach employees, especially when developing new skills or empowering them to solve problems independently.Tune in to break those bad habits, learn what to do instead, and elevate your leadership game together! What you'll hear in this episode:[0:55] Common habits that leaders default to that hold your business back[4:10] How to Hire for Immediate Needs[6:15] How to Avoid Using Group Consensus as a Decision Strategy[8:35] Why Aiming for Consensus Doesn't Always Work[11:35] Stop Coaching and Instead Enroll Your Team[13:30] When it's Appropriate to Coach Employees[18:55] How to Get Your Team on Board With Your Strategy[21:35] Lead by example and be the Change You Want to SeeListen to Similar Episodes:There Are 3 Ways to Scale Your Business and Hiring is One of ThemHarnessing Your Influence with Expert Advice from Vanessa BohnsThe 4 Essential Skills Bosses Need to Have* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today's guest, Greame Barlow, kicked off his entrepreneurial adventure at the age of 10 and today he's here to share his journey! He reveals how he used his early passion for gaming to ignite his tech journey. From building his first team at age 10 to co-founding Iversoft, a game-changing software development company, Graeme tells all! He gives insights into their swift transition from office to remote work at Iversoft and discusses how the leadership team's commitment to this change was crucial. We'll dive into the heart of company culture at Iversoft, where transparency and employee input reign supreme. Graeme's insights into accountability, leadership strategies for remote work, and the bold move to a compressed four-day workweek are a masterclass in innovation. Don't miss out on Graeme's wisdom. Whether you're an entrepreneur, tech enthusiast, or a leader seeking inspiration, tune in to unravel the secrets of remote work and company culture together!What you'll hear in this episode:[3:35] Graeme's entrepreneurship journey[7:00] Graeme's biggest "Oh Shit, I'm the Boss Now" moment[13:00] How Iversoft transitioned to remote in less than a day[14:10] What broke in the first 30 days of remote work[23:55] How Iversoft reinvests into remote culture[34:00] The four day work week[39:00] Graeme's advice for Zoom's CEO Listen to Similar Episodes:How to Build and Support High-Performing Remote TeamsImplement These Three Rituals to Make Your Remote Team Work BetterBuilding Your Employer Brand: Why Your Values and Purpose Matter* Connect with Graeme Barlow on LinkedIn https://www.linkedin.com/in/graemebarlow* Find everything you need on his website https://www.iversoft.ca* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

You have the best of intentions, but are these four management mistakes hindering your team's effectiveness? First, we're digging into the nitty gritty of finding that sweet spot between effective leadership and avoiding micromanaging. It's a delicate balance. Unfortunately, you can't assume that everything is great if you haven't heard from your team! I'm here to share my top tips to connect, share updates, and address any concerns on an ongoing basis.Now, here's a golden nugget of wisdom: you can prescribe a decision to your team. Yep, you don't always have to lead them to the answer if you already know what it is. You can be the leader, guiding and coaching them, all without micromanaging their every move.Another common mistake: Wanting to reach a consensus on every decision. Spoiler alert—it's not gonna happen, we can't always all see eye-to-eye. Instead, create a culture where they feel comfortable sharing their opinions, even if they differ from yours. The fourth mistake is one that can really hinder team dynamics: not getting to know your team members personally. I know, you're the boss and you want to be professional, but that doesn't mean you can't be a compassionate leader. Learn about their interests outside of work, discover what makes them tick, and build those personal connections!If you find that you're making one or more of these mistakes, it will be okay! Tune in to dive deeper into these topics and learn from my expert advice!What you'll hear in this episode:[0:00] The power of your team.[1:55] The difference between micromanaging and not checking in.[4:35] Don’t prescribe a decision to your team.[9:15] Tell them why you're not on board.[10:30] Not getting to know your team personally.Listen to Similar Episodes:Workshop Reflections: Unraveling Leadership and Team-Building with MollyToday's Startup Landscape and Remote Work Success Secrets with Peter BeneiHow to Build and Support High-Performing Remote Teams* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

I'm thrilled to have the Asana guru himself, Bastien Siebman, joining us today. Get ready to unlock a world of productivity and management insights that will redefine your business journey. We kick off with a burning question: Should your employees nurture side hustles? Then, Bastien and I dive deep, exploring the benefits and challenges of embracing your team's entrepreneurial spirit alongside their day jobs. Bastien reveals how Asana helps transition from time tracking to results tracking and how that transition revolutionizes the way you measure success and efficiency. Asana isn't just a tool; it's a strategic powerhouse. We unpack core techniques for setting up and wielding Asana to transform your workflows. From personal tasks to recurring tasks, and everything in between – we've got you covered.But wait, there's more! Bastien drops priceless advice on best practices, steering you clear of common Asana mistakes to maximize its potential. Before we wrap, we dive into how Asana eases employee onboarding and the magic of integrations. Plus, why setting up a project management tool should top your to-do list for business success.What you'll hear in this episode:[0:40] Introduction to Asana expert, Bastien Siebman [8:00] Should your employees have a side hustle? [11:50] How Asana helps with transitioning from hours-based to results-based productivity[14:05] Core ways to set up and use Asana [16:25] Personal tasks vs. Recurring tasks in Asana [22:20] Common mistakes people make when using Asana [27:55] How Asana makes onboarding employees easier [31:20] Integrations [31:55] Setting up a project management tool should be the first priority for businessesListen to Similar Episodes:Thriving as an Entrepreneur: Keziah Bollinger's Lessons LearnedMastering Delegation to Empower Your Team for Success5 Tips for Onboarding New Employees* Connect with Bastien on LinkedIn linkedin.com/in/siebmanb * Find everything you need on his website siebmanb.com/* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Job titles are not mere formalities; they're vital for defining roles and responsibilities within your business. They provide clarity for your team and play a significant role in shaping how your employees are perceived, both inside and outside your organization.A well-crafted job title aligns with your company values and culture, making it an essential branding tool. Many companies take this as an opportunity to create overly creative or vague titles; I'll share why you should avoid this and how you can create clear titles instead!We're also diving into how to consider titles when making your first hires. You want to consider the job levels and responsibilities in your business now and in the future. Do you need a junior team member or a lead-level role? Understanding these distinctions is crucial for building a cohesive team, and I'm here to share a sound structure you can start with!Lastly, I share why you don't want to wait too long to revisit job titles and descriptions as your business evolves. Adjustments are necessary to keep your team functioning effectively and ensure everyone is in a role that reflects their contributions.What you'll hear in this episode:[3:25] Why is a job title so important?[6:55] How to determine the levels of roles you may have in your company.[10:50] What is a lead-level role?[14:40] How to figure out which job titles to use.Listen to Similar Episodes:Navigating Generational Stereotypes: Unleashing Your Multigenerational Team's Full PotentialMaking Your First Hire? Here's How to Nail It!Crafting Good Jobs to Empower and Grow Your Team* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Ever wondered what it takes to become a successful and organized entrepreneur? Today, I'm joined by Leah Remillet and we dive into the chaos that's oh-so-real in the world of business. Leah gets candid about the importance of being real with ourselves about why we're diving into the business arena. If you've ever felt like a plate spinner, juggling commitments left and right, Leah's got your back. You'll learn how each "yes" is a sneaky "no" somewhere else, and how mastering the art of saying "no" is liberating.Her obsession with productivity and time management? It's a game-changer! Her top two time management strategies are destined to supercharge your business growth transforming insane hours into three-day workweeks—yeah, you heard me right. Don't just take my word for it. Learn how to catch yourself when you're stuck in a loop and find out how scripts, automated responses, and operating procedures can save your sanity. It's all about setting up healthy boundaries that nurture your personal life without sacrificing your professional groove.Leah's got the lowdown on how you can work with her to transform your work-life balance and simplify your life while reducing those work hours. If you're itching to conquer business with newfound vigor, tune in and let Leah's wisdom infuse your journey with success, strategy, and that irresistible "I've got this" attitude! What you'll hear in this episode:[1:55] How she became an entrepreneur. [6:25] What was the chaos in your business? [9:40] The mindset shift from saying yes to saying no. [14:45] Hacking the system to get sleep. [17:50] How she became obsessed with productivity and time management. [23:05] How to catch yourself when you get stuck. [26:10] The importance of taking time for yourself and your team. [31:15] How to hold your team accountable. [33:30] What is the best operation breakdown?Listen to Similar Episodes:Harnessing Your Influence with Expert Advice from Vanessa BohnsMastering Productivity and Work-Life Balance as an Entrepreneur with Amy PorterfieldLeading Yourself is the First Step Towards Leading Others with Lindsey Schwartz * Connect with Leah on IG @leahremillet* Check out her amazing podcast Balancing Busy* Find out more about her services on her website https://leahremillet.com/* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

You've probably heard the buzz around Zoom's hybrid work schedule and the debates it's sparking. Is this the end of fully remote work? The short answer is no, and I'm here to share some eye-opening insights on tailoring your very own remote work formula!Remote work comes in various flavors - flexible hours, satellite offices, you name it. The main aim of this episode is to guide you in creating a remote work strategy that works perfectly with your team's needs. Flexibility is the buzzword, as more and more people seek adaptable work arrangements. Imagine your team synced up, despite having diverse schedules. The trick? A structured framework to ensure everyone's present when needed.Now, let's talk testing. Want to dip your toes into remote work? Consider flexible hours, dynamic schedules, or even satellite offices as trial runs. Yes, that company organizing events in one location can also benefit from the remote work trend. Here's the key - communication. Openly share your remote work plans, discuss the 'why' with your team, and embrace the success stories of companies that have already aced remote work.Ready to transform your work culture? With real-world examples and expert advice, we're uncovering the avenues to redefine how businesses thrive in today's ever-changing landscape. What you'll hear in this episode:[2:05] The different types of remote work options.[5:20] Flexible work arrangements.[7:00] How to test out remote work.* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

What drives successful management and leadership? Our guest is here to dive into the eight essential pillars of becoming a true leader. Get ready to dive into the riveting journey of entrepreneur and leader, Dave Kline, as he takes us through the highs and lows of his incredible career. We're about to uncover the gems of wisdom that come from his experiences – from teenage aspirations on an apple farm to steering his own ship in the business world.We're diving headfirst into the nitty-gritty of how Dave implemented his rock-solid management playbook, giving us a sneak peek into his business strategies and collaborative partnerships. Self-awareness and the power of coaching take center stage as the essence of successful management. And let's not forget the heart of any thriving venture – setting clear goals. Dave's insights will forever change the way you approach goal-setting, breaking it down into a formula that's all about mission, expectations, and delegating tasks. From there we're diving into common struggles his clients face and valuable tips to tackle them head-on. We'll also explore the brave new world of remote work and communication, with strategies that emphasize accountability, transparency, and a sprinkle of friendly competition. A remote-first feedback culture can propel your team to excellence, all while staying aligned with your goals. Whether you're leading a team of two or twenty, these tactics will transform your leadership game.What you'll hear in this episode:[2:40] The culminating moment of his entrepreneurial spirit.[6:00] How to implement the management playbook.[9:05] The importance of setting clear goals.[14:05] Symptoms of the problems that his clients face.[17:10] The importance of a good feedback ritual.[20:10] Rituals for remote work and communication.[25:50] Cameras should be on in meetings.[29:00] Advice for leaders stepping into a new team.[32:30] The importance of keeping the main thing.Listen to Similar Episodes:How to Build and Support High-Performing Remote TeamsUnveiling the True Meaning of Being a Boss: Insights You Need to KnowYour Leadership Will Evolve as Your Business Does with Anthony Trucks* Connect with Dave on LinkedIn @Dave Kline* Find Dave on Twitter @dklineii* Check out the MGMT Playbook: https://mgmt.beehiiv.com/* Enroll in the MGMT Accelerator Course: https://maven.com/dave-kline/mgmt-accelerator* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Leadership isn't just reserved for those with fancy titles. In a small company, everyone is a leader of sorts. To discuss this and other thought-provoking leadership truths, my business BFF, Molly Anderson is here today! We recently attended a development workshop together and it truly opened our eyes. We're diving into the magic of in-person team building and social gatherings, explaining how they lay the foundation for a strong team. The core of it all? Communication, connection, and relationships. Molly emphasizes how these factors are the foundation of any team. We've even got you covered on the benefits of bringing in a consultant to facilitate a development workshop for your crew. You won't want to miss our recount of "The Spy Game," a captivating team-building exercise that opened up a world of understanding among the teams.If you're ready to unlock your leadership potential, gain a fresh perspective on communication, or fuel personal development like never before, grab your earbuds and tune in to the full episode!What you'll hear in this episode:[1:05] What the leadership workshop was like[3:45] Everyone is a leader of sorts in a small company[4:20] Importance of connecting in person in a remote company[5:30] How meeting in person influences giving the benefit of the doubt and assuming positive intent[6:20] The spy game[14:45] Benefits of bringing in a consultant to facilitate a development workshop for your team[15:15] Leadership must buy into development workshops[18:45] The foundation of any team is the relationships you have with one anotherListen to Similar Episodes:How to Build and Support High-performing Remote TeamsDriving excellence by building and Sustaining a Strong Company CultureThe Four Essential Skills Bosses Need to Have* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Imagine your team as adventurers embarking on a journey, with you as the captain charting the course. Today's episode is all about mastering the art of setting and managing clear expectations for your team. We'll dive into the crucial skills essential for both personal and business success. We'll cover it all, from general to detailed performance and outcome-based expectations. Managers often nail performance goals but shy away from career development talks. But these conversations are vital and managing them proactively can help provide everyone with some much-needed clarity. To help you avoid pitfalls, we'll explore some common mistakes and I'll guide you on prioritizing what matters most, to help your team stay focused amidst the noise. We'll also discuss recognizing wins, catering expectations and goals to individual team members, and utilizing practical tools for setting and managing expectations effectively. So whether you're a seasoned pro or a newbie boss, this episode is your roadmap to mastering expectations, for the benefit of both your team members and your business success. Tune in for actionable tips and let's boss it up together!What you'll hear in this episode:[1:50] Clear expectations are fundamental pillars for individual growth and business success[2:20] Types of expectations[6:05] Importance of proactively managing communication about compensation and career expectations[8:35] What happens when you don't set up and manage expectations well?[10:25] How to set expectations[13:30] Common mistakes that managers make[15:55] Practical tips to support setting and managing expectationsListen to Similar Episodes:Employee Development Plans - How to Create them With Your TeamSetting Expectations for Salary Raise Conversations with EmployeesHaving Performance Conversations With Your Team* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/