From street theater performances to multimillion-dollar immersive experiences, Stacy Barton knows how to engage an audience. Through her work as a master storyteller, Stacy has learned how to use storytelling principles to design specific experiences for target audiences. Today, we discuss how to apply these principles to work design. Stacy has been creating multimillion-dollar immersive experiences for over 37 years as a designer, award-winning writer, and story lead. She uses her creativity to work with high-network individuals and companies like Disney, Ringling Bros, DreamVision, and SeaWorld, among others.In this episode, Dart and Stacy discuss:- Creating an immersive experience to engage customers- How to show your customers/employees you care about them- Discovering the story behind a brand- Finding employees that complement your company- The importance of appreciation at work- Applying storytelling to real-world business problems- Being creative within the constraints of work- And more…Stacy Barton has been creating immersive experiences as a designer, writer, and story lead for over 37 years. Utilizing immense creativity and problem-solving skills, she helps build multimillion-dollar pop-up experiences, escape rooms, shows, and theme park areas for high-network individuals and companies, including Disney, Ringling Bros, DreamVision, and SeaWorld.As a writer, Stacy brings stories to life through her scripts, narrative development, and novels. She is the award-winning author of three books, five children’s picture books, and over 30 magazine publications. She presented as a panelist for the National Association of Writers and Writing Program and is a speaker for events such as the F. Scott Fitzgerald Literary Conference and the Disney Institute. Resources Mentioned:Why We Work, by Barry Schwartz: https://www.amazon.com/Why-We-Work-Barry-Schwartz/dp/144237814X Connect with Stacy:https://www.stacybarton.com/ LinkedIn: https://www.linkedin.com/in/stacy-barton-58b7997/ Amazon: https://www.amazon.com/stores/Stacy-Barton/author/B001JS4R6A Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Jeff Saperstein watched his father spend his life in a job that used only a tiny portion of his true capabilities. By day, Jeff's father worked as a postman, but in his spare time, he read deeply and broadly in the classics, and he was a national chess champion and master. That would've been fine if Jeff's father had been okay with it, but he really wasn't. Jeff resolved to live a different life. He moved from New York to California where he felt the ethos was much more sky's the limit and future-oriented. He reached for and attained senior marketing roles in top companies, wrote nine books, and now helps others live their full potential through his work as a university instructor and career coach. In this episode, Dart and Jeff discuss:- Creating a legacy through your work- Managers as mentors- Finding purpose at work- Three aspects of connecting meaningfully with others- Creating an inner circle of people who share your values- Company culture- What to do when you feel stuck in your job - And other topics…Jeff Saperstein is an author, university lecturer, and certified career coach. After climbing the corporate ladder in advertising, nonprofit marketing, and fundraising, Jeff decided to follow his calling and founded his own company. Now, Jeff helps accomplished professionals experience value-based growth through meaningful career transitions.Jeff has written nine books and five case studies on business, including one bestseller. He is a lecturer at San Francisco State University, where his legacy includes promoting the growth of his students from diverse socioeconomic and ethnic backgrounds. Resources Mentioned:The Inner Ring, C.S. Lewis speech: https://www.lewissociety.org/innerring/ The Purpose Economy, by Aaron Hurst: https://www.amazon.com/Purpose-Economy-Personal-Community-Changing-ebook/dp/B00JEMUB1S "8 Ways Women Can Use Their 'Relationship Capital' To Build Powerful Careers," by Jeff Saperstein: https://www.yourtango.com/self/relationship-capital-careerConnect with Jeff:https://jeffsaperstein.com/ Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

In just three years, Darius Mirshahzadeh went from being a one-man show to having the 40th fastest-growing private company in the U.S. He was a 28-year-old CEO who brought his dream to life... until it hit him. He hated his company, and it was his fault.Darius realized that his organization didn’t reflect his core values, making limitless scale impossible. His journey to create a company grounded in core values resulted in Glassdoor ranking him the number nine CEO in America for small and medium-sized businesses. Now, having exited his company, Darius helps other companies scale to 8 and 9-figures using the principles he discovered.Darius Mirshahzadeh is an author, entrepreneur, and expert in scaling businesses. Within three years of founding Twin Capital Mortgage, he grew it from one employee to 150 employees with a 2500%+ revenue growth. His new book, The Core Value Equation, discusses how to use core values to create limitless scale and build an unbeatable organization. In this episode, Dart and Darius discuss:- Darius’ new book, The Core Value Equation- Designing company values- Whether or not employees must share company values- Core values as the language of accountability within an organization- Measuring employee efficacy and engagement - When polarization in business is a good thing - Finding your calling- And other topics…Darius Mirshahzadeh is an author, entrepreneur, and expert in scaling businesses to eight and nine figures. Within three years of founding his first company, Twin Capital Mortgage, he grew it to have 2500%+ revenue growth and reach #40 on the Inc. 5000 rankings. By focusing on core values and honesty within a company, Darius was ranked #9 by Glassdoor’s Ranked CEOs in America for small to medium businesses. His new book, The Core Value Equation, discusses how to use core values to create a limitless scale and build an optimal organization. Darius participated in the Birthing of Giants at MIT and the Gathering of Titans at MIT, was a TEDx curator, and graduated from the world-renowned Stagen Integral Leadership Program. His six core values are happiness, love, passion, curiosity, creativity, and balance.Resources Mentioned:The Core Value Equation, by Darius Mirshahzadeh: https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708 Bain & Company’s eNPS: https://www.netpromotersystem.com/about/employee-nps/ Gallup Q12 Employee Engagement Survey: https://www.gallup.com/workplace/356063/gallup-q12-employee-engagement-survey.aspxConnect with Darius:https://therealdarius.com/ The Greatness Machine podcastWork with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Dan Clein has fought corruption in communist Romania and dismantled mines in the Israel Defense Forces, but his latest mission is a covert one – to assist weak and defeated teams, creating his own army of capable and courageous managers. His newest book, The Unorthodox Manager, uses his unconventional experience to break the mold of what managers should be and teach us what management is really about – thinking outside of the box, defending your team, and showing grit. Dan Clein is an author, the owner of CoMeT-IC Consulting, and the current Chief Strategy Officer of LeadIC Design Canada Inc. As a Canadian, Israeli, and Romanian citizen who speaks four languages, Dan has trained people across backgrounds and within the tech industry for the last 35 years.In this episode, Dart and Dan discuss:- Dan’s latest book, The Unorthodox Manager- The difference between a manager and a leader- A manager’s duty to defend their team- How to negotiate- The importance of acting preemptively in business- Creating a fulfilled and effective team- Knowing who is management material - Dan’s experience in communist Romania and the Israeli army- And more…Dan Clein is an author, the owner of CoMeT-IC Consulting, and the current Chief Strategy Officer of LeadIC Design Canada Inc. He has spent 35 years in the tech industry, training others in everything from hardware implementation to management courses. As a Canadian, Israeli, and Romanian citizen who speaks four languages, Dan has worked with people across backgrounds, countries, and professions. His latest book, The Unorthodox Manager, arms readers with out-of-the-box strategies for successfully managing modern teams.Resources Mentioned:The Unorthodox Manager, by Dan Clein: https://www.amazon.com/Unorthodox-Manager-Eliminating-Turnover-Successful/dp/1525591975 Connect with Dan:Dan Clein LinkedIn: https://www.linkedin.com/in/dan-clein-43b2581/?originalSubdomain=ca Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

In 2020, Roy Baladi was moments away from the Port of Beirut when it exploded, nearly costing him his life. Meanwhile, 2,500 miles away in the Netherlands, Eugène Van den Hemel met with struggling refugees to help connect them to a brighter future. An unexpected twist of events would eventually bring these two men together to help hundreds of underrepresented people find work, aspiration, and hope. Roy Baladi is the founder of Jobs for Humanity, a global movement that has created 10,000+ jobs for historically underrepresented talent, including the blind, the neurodivergent, single moms, ethnic minorities, refugees, returning citizens, and those over 58 years old.Eugène Van den Hemel is a professional recruiter who left his corporate job to help underrepresented communities through his consulting company, Heavenly Thoughts. Since 2015, he has helped over 800 individuals reignite their aspirations and find fulfilling work.In this episode, Dart, Roy, & Eugène discuss:- The near-death experience that changed Roy’s perspective- The mission of Jobs for Humanity- A pool of talented employees that companies overlook- Stigmas and biases built into many hiring processes- How to break biases- Neurodivergent employees, and how they help your company win- How one man’s network helped 800+ people find work- And other topics…Roy Baladi is the founder of Jobs for Humanity, a global movement to create jobs for historically underrepresented talent. He has helped over 10,000 people from these communities find work, including the blind and low vision, the neurodivergent, single moms, ethnic minorities, refugees, returning citizens, and those over 58 years old.Eugène van den Hemel is a professional recruiter who left his corporate job to help underrepresented communities connect with employers. He formed his own consulting company, Heavenly Thoughts, to assist refugees and other groups through relationship-based recruiting. Since 2015, Eugène has helped over 800 individuals reignite their aspirations and find fulfilling work.Resources Mentioned:www.Jobsforhumanity.comConnect with Roy & Eugène:Roy Baladi LinkedIn: https://www.linkedin.com/in/roybaladi/Eugène Van den Hemel LinkedIn: https://www.linkedin.com/in/evandenhemel/?originalSubdomain=nlWork with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Ross Dawson’s mission in life is to advance human evolution – but he's facing a dilemma. How can humans evolve in the Information Age when so much misleading and distracting information surrounds us? By figuring out where to find value amid information overload, Ross became a globally-recognized futurist, creating better business strategies for companies like Microsoft, Coca-Cola, and Citibank.Ross is a global keynote speaker, futurist, author, strategy advisor, and entrepreneur. As an advisor, he has worked in over 30 countries for big names like Microsoft, Visa, and Walmart, among others. He is a best-selling author who predicted the social networking revolution in his book, Living Networks. His latest release, Thriving on Overload, is available now.In this episode, Dart and Ross discuss:- How to find value within our information overload- The 5 capabilities you need for success in the information era- The 6 ways humans pay attention- Ross' time living in a Japanese Zen dojo- The importance of aligning individual mental models within a team- Information hazards we can avoid- The future of humans and technology in work- And other topics…Ross Dawson is a globally-recognized futurist, keynote speaker, author, strategy advisor, and entrepreneur. Named by Digital Media as one of the most influential people in the world in the future of work, Ross has appeared on CNN, ABC TV, and the Today Show, as well as been featured in The New York Times, The Guardian, and BBC, among others. As an advisor, he has worked in over 30 countries for companies like Microsoft, Coca-Cola, Visa, Citibank, and Walmart. Ross is also the best-selling author who predicted the social networking revolution through his previous book, Living Networks. His latest release, Thriving on Overload, is available now. Resources Mentioned:Thriving on Overload, by Ross Dawson: https://www.amazon.com/Thriving-Overload-Success-Exponential-Information-ebook/dp/B0BFP6WCHP Living Networks, by Ross Dawson: https://www.amazon.com/Living-Networks-20th-Anniversary-Hyperconnected-ebook/dp/B09V1PCFWB Winning on Purpose, by Fred Reichheld: https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers-ebook/dp/B08TCJHZWZ Connect with Ross:www.RossDawson.com www.ThrivingOnOverload.com Thriving on Overload podcast: https://thrivingonoverload.com/episodes/Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Alice Fairfax was overjoyed when she landed the acting job at Disney World. There was just one problem. She needed to keep the attention of crowds and had no idea how to do it. Determined to learn the trade, she built up over 10,000 hours of performance experience. Along the way, Alice discovered the secret to engaging an audience, and it works across all domains – storytelling. Alice now helps brands tell their stories in a way that connects with employees and customers alike.Alice has been a Walt Disney World performer for over 20 years. She is a ghostwriter, scriptwriter, keynote speaker, workshop facilitator, and author of two books on creativity and performance, The Creative Life and Tell Your Story. In this episode, Dart and Alice discuss:- How stories make work meaningful- The relationship between core values and stories- Employee onboarding- How to connect employee wants with company needs- What makes a good story- How to speak so people listen- How to win the trust of an audience - And other topics...Alice Fairfax has performed improvisation, storytelling, and comedy at Walt Disney World for over 20 years. Using her vast experience, Alice helps executives, speakers, writers, and companies communicate their vision through her series of storytelling trainings and workshops. She is also a ghostwriter, scriptwriter, keynote speaker, and author of two books on creativity and performance, The Creative Life and Tell Your Story. Alice holds a certificate in Creativity & Innovation from the Walt Disney Company and Harvard Business School Publishing and a BA from Rollins College. Resources Mentioned:A Theory of Human Motivation, by A.H. Maslow: https://psychclassics.yorku.ca/Maslow/motivation.htm Why We Work, by Barry Schwartz: https://www.amazon.com/Why-We-Work-TED-Books-ebook/dp/B00NZWJE3O Design for Belonging, by Susie Wise: https://www.amazon.com/Design-Belonging-Inclusion-Collaboration-Communities-ebook/dp/B0998BMN9H Connect with Alice:www.Alicefairfax.com  Instagram: @alicefairfaxLinkedIn: https://www.linkedin.com/in/alice-fairfax-3aaa711/ Tell Your Story, by Alice Fairfax, 2023 release: https://www.alicefairfax.com/resourceWork with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Thomas Bertels spent the last two decades as a Business Architect  helping struggling businesses solve structural problems: employee disengagement, inefficient teams, and low productivity. Whether working with a small company or a big player like PepsiCo, Thomas realized these issues stemmed from the same source – poor work design.This insight led Thomas to develop what he now calls motivational work design – a systems approach to designing work that is employee-centric, improves productivity, and improves customer experiences.Thomas Bertels is the founder of the consulting firm Purpose Works. He has worked across industries from big pharma, insurance, and top Fortune 50 companies like Johnson & Johnson and PepsiCo, and others.In this episode, Dart and Thomas discuss:- How work came to be so poorly designed- How to design work that balances employee needs and company needs- The role of HR in work design- The role of Senior Executives in work design- Tops-down versus Bottom-Up approaches to work design- The role of managers in well-designed workplaces- The balance between employee oversight and autonomy- And other topics...Thomas Bertels has been redesigning business strategies, processes, and operating models across industries for over 25 years. During his career, Thomas has revamped HR processes for a top ten pharma company, reduced operating costs by over $30 million for a leading insurance organization, and improved efficiency within big names like Johnson & Johnson, Mitsubishi Chemical, and PepsiCo. Thomas began his consulting work in Germany, where he was a founding partner of OXYGY Consulting/Valeocon Management Consulting. He later led the firm’s work in the U.S., where he received his MBA from New York University. Thomas is the founder and current president of the Purpose Works consulting firm, where he continues to work on operating model transformation across all sectors. Resources Mentioned:Purpose Works Consulting: www.purpose.works Job motivation diagnostic tool, Mojo Diagnostic: mymojo.works Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

After becoming painfully aware that he cared more about the numbers than the well-being of his employees, Mark LeBusque began to question his management philosophy. An insight to start thinking of his employees like customers helped Mark breakout of the "employees as inputs to production" model that previously informed his thinking. With this shift in management style, Mark was able to lead his team to unprecedented levels of growth and a newfound sense of belonging.Mark is internationally known as the Human Manager. He is a Harvard-trained speaker, facilitator, mentor, coach, and author focused on making businesses more human-centric. After a 25-year career in sales, operations, and general management, Mark has established a human-manager model of business that focuses on people to improve employee and business outcomes.In this episode Dart and Mark discuss:- How the suicide of Mark’s father changed his view on relationships- Why technical proficiency is a poor measurement of management ability- The shortcomings of viewing employees as inputs to production- How thinking of employees as customers increased team sales by 427%- The importance of belonging, and how to foster it in the workplace- How traditional org charts misguide our thinking on management- What leaders can do to create a culture of trust and appreciation- And other topics…Mark LeBusque is a Harvard-trained speaker, facilitator, mentor, coach, and author. His two books, Being Human and The Little Book of Human, discuss how to elevate leaders and energize employees through human-based interactions and management. During his 25-year career in sales, operations, and general management, Mark challenged the traditional management system and sought to replace it with his human-manager model of conducting business. He is now known across the world as the Human Manager. As an accredited practitioner in adaptive leadership, Mark works with team leaders globally to increase and improve employee engagement, team performance, and business results.As for his human side, Mark lives in Melbourne with his wife of 31 years. Together they have three children and three sausage dogs.Resources mentioned: Being Human, by Mark LeBusque: https://www.amazon.com/Being-Human-Robots-Business-Success/dp/0995429618 Seeing Like a State, by James C. Scott: https://www.amazon.com/Seeing-like-State-Certain-Condition/dp/0300078153 Connect with Mark:Mark LeBusque LinkedIn: https://www.linkedin.com/in/marklebusque?originalSubdomain=au Mark LeBusque website: https://marklebusque.com/ Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Too often business leaders are forced to choose between the needs of their company and the needs of their employees. It’s a lose/lose scenario leaving managers burned out and workers seeking other opportunities. At Work for Humans, we believe work can be designed differently. When managers are given the tools they need to design work their teams love, work becomes irresistible, employees passionately buy into their roles every day, and your company takes measurable strides towards your vision.The Bubble Chart is one of those tools.The Bubble Chart is a practical tool managers can use to curate work their teams love, while also ensuring the work being done is highly aligned with the mission of the company. In this episode, Dart and Shalini go deep on the Bubble Chart. They discuss how leaders can use the bubble chart to analyze what projects their teams are working on and how much value each project is adding to the company. They also discuss how using the Bubble Chart can help individuals lead up and down the chain of command, align priorities between teams and departments, promote team member growth, and much more.Topics Include:- The problem with viewing employees as an input to production- The management philosophy behind the Bubble Chart- How Shalini used the Bubble Chart to improve outcomes for her teams at Google- Finding and fixing pain points in your organization- How the Bubble Chart improves the self-awareness of employees and managers- Determining how to allocate the limited resources of any team- How the Bubble Chart can help managers win the trust of their team- And other topics…Shalini Verma is the Director of Technical Program Management at Google, helping to improve all of Google’s products through global developer tools and frameworks. Named to Crain Magazine’s Tech 50 – Top Technology talent, her career has transitioned from roles in process, to product, to leadership development. She is an MIT and Harvard Business School graduate.Resources Mentioned:Creating Organizational Change with Trauma-Informed Management, Work For Humans: https://open.spotify.com/episode/2AaBKLITtuvWix7XNK5vFu?si=1d3532ca06924fd1Omnivore’s Dilemma, by Michael Pollen: https://www.amazon.com/The-Omnivores-Dilemma-audiobook/dp/B000FDJ3FU/The Extended Mind, by Annie Murphy Paul: https://www.amazon.com/Extended-Mind-Power-Thinking-Outside/dp/B0B1QXQT18/Stealing Fire, by Steven Kotler & Jamie Wheal: https://www.amazon.com/Stealing-Fire-audiobook/dp/B01N2HREQU/Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

William Hurst is all too familiar with the disasters that have resulted from tops-down governance. William has documented firsthand the chaos that ensues when decision-makers remain isolated from the realities of life on the ground in his decades of fieldwork in China and Indonesia. In this episode, Dart and William explore how companies experience similar problems when they try and optimize complex systems for narrow outcomes.William is the Chong Hua Professor of Chinese Development at Cambridge where his research focuses on Chinese and Indonesian politics. He is the author of Ruling Before the Law: the Politics of Legal Regimes in China and Indonesia and The Chinese Worker After Socialism.In this episode, Dart and William discuss:- Seeing Like a State, and other works from James C. Scott- How behavioral economics has reshaped our thinking of “the rational actor”- The failure of governments to optimize complex systems for specific outcomes- High modern authoritarianism, and how it shows up in our companies- The inseparable relationship between states, coercion, and violence- The limitations of tops-down management styles to govern at scale- How good intentions led to the starvation of 35 million people in China- The unstable future of China’s economy- The qualities that make work meaningful- And other topics…William Hurst is the Chong Hua Professor of Chinese Development at Cambridge where he works on labor politics, contentious politics, political economy, and the politics of law and legal institutions, principally in China and Indonesia. Prior to Cambridge, William spent 8 years at Northwestern University where he served as the Professor of Political Science. Before Northwestern, William was a postdoctoral fellow at Oxford and an assistant professor at the Universities of Texas and Toronto.William is the author of several books including Ruling Before the Law: the Politics of Legal Regimes in China and Indonesia, and The Chinese Worker After Socialism. He is currently completing a book manuscript on the comparative politics of law and legal institutions in China and Indonesia since 1949.Resources Mentioned:Seeing Like a State, by James C. Scott: https://www.amazon.com/Seeing-like-State-Certain-Condition/dp/0300078153 Weapons of the Weak, by James C. Scott: https://www.amazon.com/Weapons-Weak-Everyday-Peasant-Resistance/dp/0300036418Moral Economy of the Peasant, by James C. Scott: https://www.amazon.com/Moral-Economy-Peasant-Rebellion-Subsistence/dp/0300021909Against the Grain, by James C. Scott: https://www.amazon.com/Against-Grain-History-Earliest-States-ebook/dp/B0747RTP2WHidden Transcripts and the Arts of Resistance, by Richard A. Horsley: https://www.amazon.com/Hidden-Transcripts-Arts-Resistance-Applying/dp/9004130535Professor William Hurst at the University of Cambridge: https://www.devstudies.cam.ac.uk/ourpeople/williamhurstScholarly publicatiWork with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Steve Cadigan’s boss at Electronic Arts was not happy when he resigned after one year to pursue what he saw as the opportunity of a lifetime – the chance to lead HR for a budding startup called LinkedIn. Unbeknownst to him, Steve was at the forefront of a new era of work – the era of high turnover and low tenure where employees are constantly hunting for new opportunities. According to Steve, how skillfully companies respond to this new norm will determine their survival in the new economy.Steve has spent more than 30 years in HR. He was named LinkedIn’s first Chief HR Officer and helped scale the company from 400 to 4,000 employees in less than four years. He later founded Cadigan Talent Ventures LLC, where he helps companies like Google and Twitter integrate learning into their work design to increase employee engagement and company growth.In this episode, Dart and Steve Discuss:- The current speed of innovation, and its threat to traditional companies- Hiring for adaptability instead of experience- The modern roots of workplace dissatisfaction- How Tesla, Amazon, and Microsoft leverage short tenure to their advantage- Ways to adapt in a culture of high turnover- The future value of specialization and generalization- Creating systems to grow talent internally- The value of traditional education in the new economy- Seven models for developing talent- And other topics…Steve Cadigan has been a cutting-edge expert in global human resources and talent strategy for 30 years, working with clients like Google, Twitter, BBC, Cisco, and GoPro. He is a keynote speaker, advisor, author, and the founder of Cadigan Talent Ventures LLC, where he works with fast-growing organizations to increase their sustainability, improve company culture, and adapt to the ever-changing future of work and talent acquisition.Before launching his firm, Steve became LinkedIn’s first Chief HR Officer, scaling the company from 400 to 4,000 employees in less than four years. His work has since led him to build talent solutions across six industries in 3 countries, from Silicon Valley to across the globe. Steve is a highly-coveted expert for news stations and publications as a regular contributor to Forbes and guest on CNBC and Bloomberg West. He has also spoken at conferences at the Harvard Business Review Summit, Stanford University, Google, The Ivey School of Business in Shanghai, and the University of Sydney, among others.Resources Mentioned:Workquake, by Steve Cadigan: https://www.amazon.com/Workquake-Embracing-Aftershocks-COVID-19-Working/dp/1645434265Development, social norms, and assignment to task, by Marcel Fafchamp: https://www.pnas.org/doi/10.1073/pnas.1019457108 Get Talent, by Dr. Paul Green: https://www.amazon.com/Get-Talent-Interview-Actions-Results/dp/097714142XThe Inside Gig, by Edie Goldberg: https://www.amazon.com/Inside-Gig-Boundaries-Unleashes-Organizational/dp/1928055605Connect with Steve:Steve Cadigan LinkedIn: https://www.linkedin.com/in/cadigan/Steve Cadigan website: https://stevecadigan.comWork with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Imagine that you have two applicants for the same job. One is an Ivy-league graduate who is book-smart and has average soft skills. The second went to a college you’ve never heard of but can read a room, present with confidence, and solve interpersonal team issues. Your choice likely depends on the role, but Jim Carrick-Birtwell believes the second applicant has something every business should want.Jim is the CEO of Future Talent Learning, a brand that produces virtual learning programs for employers around the world. His work focuses on exploring the skills, mindsets, and behaviors businesses need to navigate the changing world of work. He aims to incorporate both humanness and the humanities to improve business outcomes.In this episode, Dart and Jim discuss the need for diversity and transferable soft skills in business, especially for students and young adults entering the workforce. They dive into how teams can improve skills like communication and empathy, as well as how managers can measure marginal gains in each area. Jim also talks about the effects of B Corp organizations, the importance of disagreements in the workplace, and how to optimize a business for multiple outcomes.Topics Include:-  The key to effective speeches and presentations-  Why education isn’t preparing young adults for employment-  How managers can teach soft skills-  The metric to measure human skill development-  Why businesses need spaces for thinking and emotional processing-  The facets of a B Corp-  Improving your work by being with non-like minded people-  Creating responsible leadership, businesses, and workplaces-  And much more…Jim Carrick-Birtwell has been an advocate of the humanities since he studied English Literature at Oxford University. Over the years, he began to see a divide between what students learn in school and what employment requires of them to succeed.To support education-to-employment initiatives, Jim became the CEO of Plotr CIC from 2012 to 2016, a platform for students and young adults backed by the Cabinet Office. He also forms part of the Barclays LifeSkills Advisory Council and The Foundation for Education Development Advisory Council.In 2004, Jim co-founded and became the CEO of Changeboard, now known as Future Talent Learning. This purpose-driven organization offers transformational learning experiences by increasing emotional intelligence, teaching soft skills, and creating more inclusive workplaces for over 50 employers around the world.Resources Mentioned:Future Talent Learning: www.futuretalentlearning.comJim Carrick-Birtwell LinkedIn: https://www.linkedin.com/in/jimcarrickbirtwell/?originalSubdomain=ukSeeing Like a State, by James C. Scott: https://www.amazon.com/Seeing-like-State-Certain-Condition/dp/0300078153Larry Fink’s annual letter to CEOs: https://www.blackrock.com/corporate/investor-relations/larry-fink-ceo-letterValues: Building a Better World for All, by Mark Carney: https://www.amazon.com/Values-Building-Better-World-All/dp/0771051557Rebel Ideas, by Mathew Syed:Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Today we are featuring Fred Reichheld. Named by The Economist as the "high priest" of loyalty, Fred is the creator of the Net Promoter Score (NPS). More than two-thirds of Fortune 1000 companies have reportedly used the Net Promoter Score to measure customer experience including household names like Apple, Netflix, and Disney. According to Fred, however, the vast majority of companies are using it wrong. Today, Fred shares what businesses can do differently to create a truly successful, fulfilling, and energized organization that prioritizes its customers and energizes its employees.In this episode, Dart and Fred talk about viewing a company’s progress through the experience of its customers. They discuss why Fred believes organizations are built to love customers and enrich their lives, while leaders are meant to respect and recognize their employees. Fred also speaks about the importance of maximizing value in a business by creating value for its customers. Topics Include:- Mistakes companies make when measuring progress- The ideas behind Fred’s new book, Winning on Purpose- How to use emotional relationships to propel your business- Why Fred hopes "earned growth" will replace NPS- What creates energized employees- How to track net revenue retention- The best way to increase a company’s value - And other topics…Fred Reichheld is the creator of the Net Promoter Score and pioneer of the loyalty business model. His work guides two-thirds of Fortune 1000 companies that use the Net Promoter Score to outline their customer success.Fred is a New York Times best-selling author. As a Harvard alum, he also shares his knowledge through eight Harvard Business Review articles. He is a current Fellow at Bain & Company and has previously been named one of the top 25 consultants in the world by Consulting Magazine. His work has been covered by publications like The Wall Street Journal, New York Times, Fortune, Business Week, The Economist, and more. Fred’s groundbreaking concepts of “customer loyalty” and “Earned Growth Rate” have allowed him to restructure outdated business models. His teachings promote customer retention, repetition, and referrals spanning different industries. He continues to research, write, and speak about these topics across the country.Resources Mentioned:Winning on Purpose, by Fred Reichheld: https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789/Fred Reichheld's LinkedIn: https://www.linkedin.com/in/fredreichheld Net Promoter System: netpromotersystem.com NPSx System, by Bain: https://www.npsx.com/ The Cold Start Problem, by Andrew Chen: https://www.amazon.com/The-Cold-Start-Problem/dp/B08MKNHSWC/Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

When we think about the experience of work, one thing to consider is the space work happens in. And for many of us, the space we work in has changed since the pandemic, opening an opportunity for companies to rethink their approach to workspaces.Meet Jeremy Neuner. Jeremy is the former CEO and co-founder of NextSpace, one of the first coworking spaces in the world. During Jeremy's time at NextSpace, he discovered that the experience of a space has as much to do with cultural norms and how the space is used as it does with the actual building design. In this episode, Dart and Jeremy discuss how to use language, rituals, and iconography to foster community at work. They also discuss the challenges of replicating quirkiness at scale while retaining authenticity, creating spaces that bolster a knowledge economy, the current state of our workplaces post-COVID, and much more.Topics Include: - The NextSpace coworking model- Selling people on a community- Examples of language, ritual, and iconography in the workplace- Designing workspaces- Creating a culture of autonomy, choice, and flexibility- Bonding versus bridging social capital- Prioritizing connection and collaboration over convenience- Google's experimentation with workspaces - And other topics…Jeremy Neuner is the former CEO and co-founder of NextSpace, a collaborative coworking community where he and his team led the charge in the future of work. Jeremy is now the Startup Curriculum Lead and Head of Launchpad San Francisco at Google. Prior to this, he was a Navy pilot, a management consultant, and a local government official. Additionally, Jeremy spent time as a fellow at the Aspen Institute's Business and Society program where he studied the future of work with leaders of Fortune 500 companies.Books Mentioned:The Secret Lives of Buildings, by Edward Hollis: https://www.amazon.com/Secret-Lives-Buildings-Parthenon-Thirteen/dp/0312655363Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

In this episode, we are joined by Anu Gupta, a sought-after expert in breaking bias, behavior change, and well-being.For the last 50 years or so, companies have spent billions of dollars and billions of hours trying to address the challenges of bias, inequity, diversity, and inclusion. Noticing this, Anu’s curiosity led him down a path to figure out why these companies weren’t making any headway. What he realized is that the work of addressing bias is one of behavior change — behavior change of individuals, teams, and of organizations.In this episode, Dart and Anu tackle the question of bias. They discuss what's being lost in our society, economy, and businesses because of bias, the difference between conscious and unconscious bias, the root causes of systemic racism in the U.S., interventions to measurably reduce bias in the workplace, the relationship between bias and belonging, and so much more.Topics Include: - Why should you care about bias as a leader- Bias in the legal system- Defining transitional justice- Four foundations of mindfulness - Examples of how biases are unique to different societies- The Racial Empathy Gap- Prosocial behavior- PRISM — The Five Tools to Break Bias- Corporate structure models for L3C’s and B Corps- And other topics…Anu Gupta is a lawyer, educator, scientist, and the Founder of BE MORE with Anu. He founded BE MORE in 2014 after seeing the social and financial harms of bias to individuals, organizations, and communities firsthand. He foresaw the numerous possibilities available when people have access to mindfulness practices and scientific wisdom. He synthesized his skills as an attorney, research scientist, and a meditation teacher to build programs centered on advancing equity and belonging unlike any that existed before.A peer-reviewed author and the principal investigator behind BE MORE’s research, Anu is a sought-after expert in breaking bias, behavior change, and well-being. He has extensively written and spoken about this work, including on the TED stage, SXSW, the Oprah Conversation, Fast Company, and Newsweek. Prior to founding BE MORE, he worked as an attorney, a research scientist, and a middle school teacher in the United States, Europe, and Asia. Anu is a trained mindfulness and yoga teacher (500-hours) and his meditations can be found on the Insight Timer, Open, and the Ten Percent Happier meditation apps. He also serves as a Systems Designer for Penn State Dickinson Law’s Antiracist Development Institute (ADI). REGISTER FOR THE BREAKING BIAS SUMMIT:Nov 3 & 4, 2022: https://breakingbiassummit.vfairs.com/Resources Mentioned:BE MORE with Anu: https://bemorewithanu.com/@bemorewithanu on all social channelsHarvard Implicit Association Test (IAT): https://implicit.harvard.edu/implicit/takeatest.htmlSapiens: A Brief History of Humankind, by Yuval Noah Harari: https://www.amazon.com/Sapiens-Humankind-Yuval-Noah-Harari/dp/0062316095Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Picture two cafes that serve precisely the same coffee. The first cafe has friendly baristas, comfortable seating, free WIFI, and great music. In the second cafe, the employees are bored, the music is bad, and the WIFI is slow. Most of us would choose the first one. This is because our experience of a product goes far beyond the product itself - it's closely linked to the services that deliver it and how companies and customers co-create the value of that service. These are a few of the fundamental insights of service science, an approach to service innovation co-created by today’s guest – Jim Spohrer. In this episode, Dart and Jim discuss how service science can help us deliver a better experience of work. They provide examples of how service science has changed the work landscape as we know it, how service science leads to innovation, how AI will influence our experience of work in the near future, and much more.Topics Include: - Understanding service science- The future of employee/employer engagements in our changing economy - International Society of Service Innovation Professionals (ISSIP)- The biggest service innovations in history- Ethical concerns of artificial intelligence- Digital twins, and how they’ll affect employees- Servant leadership- And other topics…Jim Spohrer is the co-creator of service science and open-source, trusted AI. He is a retired IBM executive and is a member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP). At IBM, he served as Director for Open Source AI/Data, Global University Programs, IBM Almaden Service Research, and CTO IBM Venture Capital Relations Group. At Apple, he achieved Distinguished Engineer Scientist Technologist (DEST) for authoring and learning platforms. After MIT (BS/Physics), he developed speech recognition systems at Verbex (Exxon), then Yale (PhD/Computer Science AI). With over ninety publications and nine patents, awards include AMA ServSIG Christopher Lovelock Career Contributions to the Service Discipline, Evert Gummesson Service Research, Vargo-Lusch Service-Dominant Logic, Daniel Berg Service Systems, and PICMET Fellow for advancing service science. In 2021, Jim was appointed a UIDP Senior Fellow (University-Industry Demonstration Partnership).Resources Mentioned:Succeeding through service innovation: A service perspective for education, research, business and government https://www.ifm.eng.cam.ac.uk/uploads/Resources/080428cambridge_ssme_whitepaper.pdfBooks Mentioned:-Service in the AI Era, by Jim Spohrer: https://www.amazon.com/Service-AI-Era-Architecture-Perspectives-ebook/dp/B0B2H87LFS-Non-Zero: The Logic of Human Destiny, by Robert Wright: https://www.amazon.com/Nonzero-Logic-Destiny-Robert-Wright/dp/0679758941-If Nothing Changes, Nothing Changes, by Nick Donofrio: https://www.amazon.com/If-Nothing-Changes-Donofrio-Story-ebook/dp/B0B178D91G-The One Minute Manager by, Kenneth Blanchard: https://www.amazon.com/MinuWork with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Today we are featuring Tim Goldstein. Tim is a Neurodiverse Communications Specialist, educator, and public speaker. He has a background in tech and has worked with name brands like Chase Bank, Macy’s, Citizens Bank, and many others.Tim's career took an interesting twist when he was diagnosed with autism at age 54. He has since gone on to become an advocate for neurodistinct employees – people who deviate from what would be considered neurotypical in the workforce.Tim has spoken to groups like Microsoft Denver, Cornell University, the Stanford Autism at Work Group, the Society of Industrial and Occupational Psychologists, and many other organizations.In this episode, Dart and Tim discuss neurodiversity and some of the advantages of ADHD and Autism. They discuss how work can be designed better to meet the needs of neurodistinct people, and the benefits companies stand to gain from doing so. They also discuss communication differences between cultures, how to recruit and retain diverse talent, the design of work experiences, and other topics.Topics Include:- Recruiting and retaining diverse talent- Entrepreneurship and autism- Faking "normalcy" at work- Improving communication skills- Tips for creating an inclusive work culture- Defining belonging at work- Communication tips for management- And other topics...Resources Mentioned:NeuroCloudTM Survey: https://www.timgoldstein.com/blog/neurocloudsurveyGeeks Guide To Interviews, by Tim Goldstein: https://www.amazon.com/Geeks-Guide-Interviews-Technical-Interview/dp/1542595215Tim Goldstein’s personal website: https://www.timgoldstein.com/Tim Goldstein is a Neurodiverse Communication Specialist who helps organizations overcome the business/technology communication gap. Using his Cloud Neurodiversity™ concept, Tim explains how this communication challenge comes from the way our brains are shaped and wired. Tim Goldstein is a Certified High-Performance Coach & Certified Master Presenter. He has spoken to groups like Microsoft Denver Dev Day, Cornell University class, Stanford Autism at Work group, Society of Industrial and Occupational Psychologists, multiple international companies, and peer-level presentations to senior executives.In the tech world, Tim has architected, developed, refactored, and maintained MS SQL OLTP & BI Reporting systems for clients including Chase Bank, Macy's, Citizens Bank, Cigna, Vail Resorts, Physicians Health Partners, HealthGrades, Pearson, Harris Broadcast, Jeffco Schools, Experian, and many others.Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Donald Norman is perhaps the most influential design educator of all time. Don is often cited as the father of user interface design and user experience design. He is best known for his book The Design of Everyday Things and is set to release a new book early next year – Design for a Better World.In his latest book, Don argues that design principles can provide solutions to many of the complex global problems we are currently facing.In this episode, Dart and Don discuss how business leaders can shift to a more sustainable, and humanity-centered approach to business while maintaining a thriving economy. They discuss the impact design has on human behavior, the incredibly important role designers play in society, why everyday things are often designed poorly, and much more. Topics Include: - The difference between human-centered design and humanity-centered design- Circular Economies- Designing products and services with ecosystems in mind- How product design can massively influence human behavior- Training designers in sustainably- How better regulation can help reduce negative externalities- Don's experience working for Apple- Work design- And other topics…Donald Norman is Distinguished Professor Emeritus of Cognitive Science and Psychology and founding director of the Design Lab at the University of California, San Diego. Business Week has named Don as one of the world’s most influential designers of all time. He was an Apple Vice President, has been an advisor and board member for numerous companies, and has three honorary degrees. His numerous books have been translated into over 20 languages.Resources Mentioned:Design for a Better World by Donald Norman: https://www.amazon.com/Design-Better-World-Sustainable-Humanity-Centered/dp/0262047950The Design of Everyday Things by Donald Norman: https://www.amazon.com/Design-Everyday-Things-Revised-Expanded/dp/0465050654/Emotional Design by Donald Norman: https://www.amazon.com/Emotional-Design-Love-Everyday-Things-ebook/dp/B005GKIYD4/ The Psychology of Everyday Things by Donald Norman:https://www.amazon.com/Psychology-Everyday-Things-Don-Norman/dp/0465067093Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

In this bonus episode, we are sharing Dart Lindsley's guest appearance on The Cutting Edge, a public radio show hosted by Santa Cruz's former mayor Tim Fitzmaurice.Tim and Dart discuss the genesis of Work for Humans, Dart's background and how it lead him to the management philosophy behind work for humans, the reimagining of work that is currently taking place worldwide, and much more.Topics Include:- The kind of work Dart does for Google- The complexity of work and how it integrates into our lives- What we've gotten wrong about work- The woes of modern HR- Thinking of employees like customers- Responses to the anti-work movement- Freedom of choice when choosing a job- Using design principles to design work- Dart's forthcoming book- And other topics...Resources Mentioned:Design Your Life by Dave Evans: https://designingyour.life/the-book/Clayton Christensen: https://claytonchristensen.com/Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Work culture is changing, and it's changing fast. The old norms of toughing it out and sticking with a new job are fast being replaced by notions of employee autonomy and choice. A recent survey from the Muse found that 80% of active job seekers believe quitting a new job in less than 6 months is acceptable if it doesn’t live up to expectations. In the modern workplace, it is workers who are pushing the envelope, and they are doing it with their feet.Joining us today is Shayla Thurlow, VP of People and Talent Acquisition at The Muse – a platform with 7 million monthly users that helps people find work that matters to them by matching job seekers with coaches, career advice, and employers. Unlike other sites that focus largely on skills, the Muse is focused on things like values, purpose, and culture.In this episode, Dart and Shayla discuss the experience of “Shift Shock”, what job seekers are saying is the most important feature they are looking for in their next job, what flexibility in the workplace really means, how HR professionals can approach this new landscape, and much more…Topics Include: - Defining shift shock, and how to avoid it with new hires - Modernizing HR technology - Questioning the emphasis we've placed on grit- What employees really mean by work-life balance - How candidates are choosing jobs today- Importance of offering learning and growth opportunities- Advice for HR professionals- And other topics...Shayla Thurlow is the VP of People and Talent Acquisition at The Muse, a company that is serving as the go-to destination for the next-gen workforce to research companies and careers. With nearly two decades of experience in human resources, Shayla is passionate about creating workplace cultures where employees can thrive. Before joining The Muse, Shayla worked in various industries and has held roles in many areas, including talent acquisition, diversity and inclusion, performance management, and leadership training and development.Resources Mentioned:The Muse’s Shift Shock survey: https://www.themuse.com/advice/shift-shock-muse-survey-2022The New Rules of Work by Kathryn Minshew and Alex Cavoulacos: https://www.themuse.com/thenewrulesofworkWork with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Two-sided markets are revolutionizing the way we do business, and in time, it may revolutionize the way we think about employees as well.Dartmouth Professor Geoffrey Parker has spent years researching and writing about platform business strategies that leverage two-sided markets like eBay, Airbnb, and Uber. Geoffery is the co-developer of the theory of two-sided markets, the co-author of Platform Revolution, and has made significant contributions to the field of network economics and strategy.  In this episode, Dart and Geoffrey talk about employees as outside producers at one end of a multi-sided market, how to optimize choice and non-monetary micro-economies in the workplace, the pros and cons of salary-based work, how to attract employees beyond money and benefits, and much more. Topics Include:- The history of multi-sided markets - How to attract the kind of work you want within a company  - Calculating lifetime value and churn - Improving employee retention- What people really want from work- Building the kind of work people want- Pros and cons of online work vs on-premises  - The unintended consequences of viewing employees as inputs to production- And other topics…Geoffrey Parker is a professor of engineering at the Thayer School of Dartmouth College, where he also serves as director of the Master of Engineering Management Program. Before joining Dartmouth, Geoffrey was a professor of management science at the A. B. Freeman School of Business at Tulane University and served as Director of the Tulane Energy Institute. Geoffrey is also a visiting scholar and fellow at the MIT Initiative for the Digital Economy where he co-chairs the annual MIT Platform Summit and the annual BU Platform Research Symposium, and he is a fellow at the Luohan Academy and the Stanford Digital Economy Lab. As well as co-authoring the book Platform Revolution, Geoff is the co-developer of the theory of two-sided markets and has made significant contributions to the field of network economics and strategy. Resources Mentioned: Geoffrey’s Website: ​​https://ggparker.net/ Barry Schwartz on Work For Humans: https://www.buzzsprout.com/1949517/11170487Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

What comes to mind when you hear the word power? Whether or not you’re ambivalent about the idea of power, there’s no denying its role in the workplace. From bureaucracy and hierarchy to performance reviews and incentive plans, power dynamics are on full display in the workplace. So how can we show up powerfully at work and wield influence within our organizations? Dr. Jeffrey Pfeffer is a professor of organizational behavior at the Stanford University Graduate School of Business. He's the author of many books including The Human Equation, Dying For Paycheck, and most recently The 7 Rules of Power: Surprising–but True–Advice on How to Get Things Done and Advance Your Career.  In this episode, Dart and Jeffrey discuss the thesis of Jeffrey’s recent book The 7 Rules of Power. They discuss the relationship between power and formal titles, how leaders rise to the top, how to gain power and influence, how companies can generate higher profits by putting people first, and much more. Topics Include:- Why people are ambivalent about power - Defining power, influence, and control- The purpose of power  - Dying for a paycheck - The knowing-doing gap - Gaining influence with powerful people- The modern plight of HR departments - And other topics… Jeffrey Pfeffer is the Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University, where he has taught since 1979. Before Stanford, Jeffrey taught at the University of California, Berkeley, and the University of Illinois. Jeffrey has been a visiting professor at Harvard Business School, London Business School, Singapore Management University, and IESE in Barcelona. He has given talks in 39 countries and received an honorary doctorate from Tilburg University in The Netherlands. He currently writes a twice-monthly column for Fortune.com, and in the past has written for Business 2.0, the CEIBS Business Review (China), Capital Magazine (Turkey), and for numerous other blogs in the U.S. He is also the author of several books including the Human Equation, The Knowing-Doing Gap, Dying for a Paycheck, Hard Facts, Managing with Power, and the 7 Rules of Power. Jeffrey currently serves on the board of Berlin Packaging and a nonprofit, Quantum Leap HealthcareResources Mentioned:7 Rules of Power by Jeffrey Pfeffer: https://www.amazon.com/Rules-Power-Surprising-but-True-Advice-Advance-ebook/dp/B09FPGBG22 The Human Equation by Jeffrey Pfeffer: https://www.amazon.com/Human-Equation-Building-Profits-Putting/dp/0875848419The No Asshole Rule by Robert Sutton: https://www.amazon.com/The-No-Asshole-Rule-audiobook/dp/B000NOKBYSInfluence by Robert B. Cialdini: https://www.amazon.com/Influence-Psychology-Persuasion-Robert-Cialdini/dp/006124189X  Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Inspiring individual or organizational change is one of the hardest things for any leader or manager to accomplish. According to Shalini Verma, a high-energy leader at Google who practices trauma-informed management, it's not about the process or the tools. That’s the easy stuff. In her opinion, the ability to drive individual and organizational change starts with a single thread: self-awareness. In this episode, Dart and Shalini discuss the fundamentals of trauma research and how it lends itself to management. They discuss practical ways to implement trauma-informed management, how to deal with automatic responses that stem from trauma, why empathy is the key to inclusive product design, trauma as a path of evolutionary development, and much more.Topics Include: - Defining trauma- How trauma shows up in the workplace- Trauma-informed management- Practical applications of trauma-informed management - How to become more self-aware- How to heal from trauma- The connection between awareness of the body and anxiety  - How to make better decisions- Inclusive product design- And other topics... Shalini Verma is the ​​Global Lead of Technical Program Management at Google, helping to improve all of Googles products through global developer tools and frameworks. Named to Crain Magazine's Tech 50 - Top Technology talent, her career has transitioned from roles in process, to product, to leadership development. She is an MIT and Harvard Business School graduate.Whether leading non-profit or for-profit organizations, her passion is to inspire leaders to transform themselves and the world. She has spent the last ten years discovering and developing tools through cross-pollination, collaboration, and experimentation across industries, age groups, and methodologies. Resources Mentioned:Listening to your heart might be the key to conquering anxiety: https://www.wired.co.uk/article/sarah-garfinkel-interoceptThe Enneagram Prison Project: https://enneagramprisonproject.org/Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

When people don’t feel like they belong at work, their performance and well-being suffer. But, when individuals can be their authentic selves, the benefits for both the employee and the workplace are substantial. So what can organizations do to help promote belonging and inclusion in the workplace? Dr. Susie Wise studies, writes, and teaches how levers of design like roles, events, and spaces can be used to foster feelings of belonging and reduce othering in organizations and beyond. In this episode, Dart and Susie talk about Susie’s book, Design for Belonging, moments of belonging like code-switching, invitation, diverging, and exiting, and how leaders can design belonging into the workplace. Topics Include:- Stories of belonging - Contexts of belonging- Othering and alienation - Design as a path to belonging - Design neglect - Levers of belonging - The importance of descent - Impacts and effects of systems- Who designs experiences - And other topics…Dr. Susie Wise is a designer with experience in education, tech, and the social sector. She coaches leaders in innovation practices, liberatory design, and storytelling for inclusion. She founded and led the d.school's K12 Lab, catalyzing national projects like School Retool and the Shadow a Student Challenge. She is also a co-creator of Liberatory Design. Susie teaches at the d.school at Stanford University and coaches with the Mira Fellowship. She lives with her family and their dog Hijiki in Oakland, CA, USA. Susie is the author of Designing for Belonging, where Susie explains how to use simple levers of design to set the stage for belonging to emerge.Resources Mentioned:Designing for Belonging: https://www.designforbelonging.com/ Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

In order to survive and thrive in today’s competitive marketplace, businesses must be proactive in designing experiences that customers love. Alder Yarrow has spent 25 years creating customer experiences for some of the world’s top brands including Twitter, Home Depot, Wal-Mart, Tesla Motors, and more. In this episode, Dart and Alder discuss experience design and experience modeling. They discuss how employers might think of employees as customers to better meet their needs,  the challenges of transforming a brand, experience design versus user experience, and other topics. Topics Include:- How to understand what customers want - Experience design- Experience modeling - Experience design for the American Cancer Society - In-context studies and why they’re important - The Manager Work Practice Study  - Grounded Theory  - Jobs-To-Be-Done Theory- The Say-Do Gap  - Trauma-Aware Management  - And other topics…​​Alder Yarrow has spent 25 years creating customer experiences for some of the world’s top brands. He has led mission-critical brand and experience design engagements for brands including Google, Twitter, Home Depot, Wal-Mart, Gymboree, Cisco, HP, Motorola, Fidelity, Anki, Blurb, Starwood, Subaru, and Tesla Motors. Most recently, Alder served as the Chief Experience Officer at Cibo, a brand and customer experience agency (acquired by Projekt202) dedicated to creating winning brands and products by applying design thinking to business.Beyond his work as an advisor and marketing executive, Alder writes and publishes the blog, vinography.com. In 2013, vinography.com was nominated for a James Beard award. San Francisco Magazine has called Alder “The Wine World’s Brightest Cyberstar” and he is widely accepted as a pioneer of wine blogging.Resources Mentioned:The Innovator's Dilemma by Clayton M. Christensen: https://www.amazon.com/Innovators-Dilemma-Technologies-Management-Innovation/dp/1633691780 Alder’s blog, Vinography: https://www.vinography.com/ Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

For decades workers have been incentivized to work for a paycheck, but how does the pay-for-performance model impact motivation, productivity, innovation, and work satisfaction?Professor Barry Schwartz studies how work operates in our culture and argues that monetary incentives are weak drivers of employee productivity. Barry explores the traits that can make work feel meaningful, and studies how companies can flip the script to build workplaces where employees are motivated, innovative, and happy.In this episode, Dart and Barry talk about why the pay-for-performance model doesn’t work, what people really want from their work, the role of autonomy in the workplace, and Barry's tips for hiring the best talent.Topics Include:- Barry's book, Why We Work- What HR got wrong about work- What people really want from work- Job to be done theory- The paradox of choice- Autonomy in the modern workplace- The challenges of hiring- Designing work for the future- Academic theories vs real-world applications - And other topics…Barry Schwartz is the Dorwin Cartwright Professor of Social Theory and Social Action in the psychology department at Swarthmore College, Swarthmore, Pennsylvania, where he has taught for thirty years.Barry is the author of Why We Work, Practical Wisdom, and The Paradox of Choice. He’s also the author of several leading textbooks on the psychology of learning and memory, including The Battle for Human Nature: Science, Morality, and Modern Life. His articles have been published in The New York Times, the Chronicle of Higher Education, Parade Magazine, USA TODAY, Slate, Scientific American, Harvard Business Review, The Guardian, and others. Barry has appeared on dozens of radio shows, including Morning Edition, Talk of the Nation, Anderson Cooper 360, and CBS Sunday Morning.Resources Mentioned:- Barry Schwartz: https://en.wikipedia.org/wiki/Barry_Schwartz_(psychologist)- Why We Work by Barry Schwartz: https://books.google.com/books?vid=ISBN9781476784861- Practical Wisdom by Barry Schwartz: https://books.google.com/books?vid=ISBN9781594487835- The Paradox of Choice by Barry Schwartz: https://www.amazon.com/Paradox-Choice-Why-More-Less/dp/149151423X- Barry’s TedTalks: https://www.ted.com/speakers/barry_schwartz- Jeffrey Pfeffer: https://jeffreypfeffer.com/- The Human Equation by Jeffrey Pfeffer: https://jeffreypfeffer.com/books/the-human-equation/Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.