Business
Jon Evans
The Uncensored CMO was created to explore the good, the bad and quite frankly downright ugly truth about marketing theory & practice.
Total 160 episodes
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04/12/2024

How to scale a challenger brand with Tony’s Chief Chocolonely Douglas Lamont (ex Innocent MD)

In the first of a two part special on one of my favourite challenger brands of all time, Tony’s Chocolonely, I speak with their Chief Chocolonely (CEO), Douglas Lamont. Douglas is an expert in Challenger Brands, having previously led Innocent Smoothie for 15 years, guiding them through their acquisition by Coca-Cola and subsequent scaling. In this episode, we'll explore the delicate balance between maintaining a strong mission and driving business growth. Douglas also shares insights into Tony's dedicated efforts to eradicate child labor, pay fair wages, and maintain transparency in their cocoa sourcing, all while making their chocolate appealing and fun for consumers.Tune in next week for an interview with Tony's Dean of Dopeness, Sadira E. Furlow (aka their Chief Brand Officer), to find out exactly what it takes to grow a brand like Tony's.Timestamps00:00 - Start01:38 - Douglas’ journey to CEO at Innocent Smoothies06:36 - Lessons on how to scale up at Innocent12:47 - Why Coke kept Innocent independent15:03 - Innocent’s approach to launching new products21:52 - Why Douglas moved to Tony’s Chocolonely24:22 - Tony’s Chocolonely origin story28:29 - Why is Tony’s chocolate so good29:42 - The B2B side of Tony’s Chocolonely32:56 - Is it more expensive to be a change brand?34:03 - Balancing a serious mission with a fun brand35:53 - Why Tony’s is so transparent41:48 - Tony’s international expansion44:38 - Challenges of being in the biggest retailer in the US47:35 - Lessons as a CMO51:33 - Creating the culture at Tony’s
57m
27/11/2024

Google Retail MD on the power of search and the secrets to why we watch YouTube - Sophie Neary

In this episode, we dive into the fascinating world of digital retail and YouTube with our special guest, Sophie Neary, Retail MD at Google. We explore studies comparing rational and emotional advertising, uncover the power of YouTube in capturing audience attention, and discuss the vital role of creativity in ad success, even in the age of AI.Sophie shares insights from her extensive career, including her pivotal role in transforming Boots' digital presence and launching successful campaigns like Fenty beauty. We'll also cover trends shaping the future of retail, such as the impact of Cyber Monday falling in December for the first time in five years and retailers leveraging "Fake Friday" to boost profits.Additionally, we'll touch on the evolving dynamics of YouTube creators, the significance of emotional engagement in content, and innovative advertising strategies. Plus, we'll delve into the limitless curiosity driving the continuous evolution of Google Search and the role of AI in shaping marketing strategies.Timestamps00:00 - Intro00:46 - Sophie’s career history04:12 - Sophie’s time at Jack Wills06:14 - Sophie’s job at Boots09:26 - Top 2 retail trends from Google Search11:50 - How Google Search has evolved over the years18:12 - How to take advantage of insights from search23:10 - What Google Trends tells us about Black Friday29:51 - How retailers can go up against Amazon31:48 - Is YouTube going to replace TV?37:01 - Trends in formats for YouTube, short vs long41:35 - How YouTube empowers creators (Chicken Shop Date)47:19 - How advertisers can make the most out of YouTube52:36 - Advice on how to grow a podcast on YouTube55:00 - The greatest gift AI can give to humanity
57m
20/11/2024

The Power of Compound Creativity with Dom Dwight (Yorkshire Tea), Vickie Ridley (Lucky Generals) & Andrew Tindall (System1)

In this episode, we're going to be talking about Compound Creativity, a new report by System1 in partnership with the IPA showing how being consistent with your creative compounds over time. I'm speaking with the author of the report, Andrew Tindall, who explains the core facets of the report and shares some fascinating statistics on the impact of creative consistency.And in a double bill, I'm also joined also joined by Dom Dwight, from Yorkshire Tea, and Vickie Ridley, from their partner agency Lucky Generals. Yorkshire Tea have been putting the principles of compound creativity to practice over many years and have been hugely successful as a result. So not only are we talking about the data, we're also talking about the practice.Download the Compound Creativity report here.Part 1  with Andrew Tindall00:00 - Intro00:58 - Launching the Compound Creativity report01:35 - Coming up with the right name for Compound Creativity02:52 - The building blocks of consistency05:13 - The value of being consistent08:04 - How compounding helps wear in09:25 - Power of fluent devices12:14 - Collaborating with the IPA for the business effects data15:00 - Don’t fire your agency16:39 - The 5 most consistent brandsPart 2 with Dom Dwight and Vickie Ridley of Yorkshire Tea18:29 - Intro to Lucky Generals and Yorkshire Tea19:25 - Dom Dwight’s history with Yorkshire Tea22:28 - Where did the “doing things proper” idea originate25:31 - Narrowing 17 ideas down to 326:19 - How to use celebrities well in advertising29:57 - Yorkshire Tea Ad with Sean Bean32:06 - Yorkshire Tea Ad with Kaiser Chiefs38:03 - How does the campaign work across channels42:24 - Key to a successful client agency relationship48:37 - The results of Yorkshire Tea’s compounding creativity52:56 - Advice to clients to get the most out of their agency
58m
06/11/2024

The brands trying to change the world - Chris Baker, Serious Tissues & Change Please

Chris Baker is an award-winning advertising and social change strategist turned entrepreneur. He is the Founder & CEO of Serious Tissues, a toilet roll brand that fights climate change and deforestation by planting trees with every sale. Over 1.2m trees have been planted in just three years. He is also the Co-Founder of Change Please, a coffee brand that has helped hundreds of homeless people off the streets by training them as baristas, and is available in 23 countries. Change Please was named the World’s Leading Social Enterprise in 2018 and in Marketing Week’s 100 Most Disruptive Brands in the World. He has spent 20 years working on the world’s biggest brands including Unilever, Pepsico, Boots, Sky and Alpro whilst winning over 100 strategic and creative awards along the way.Find out more about Chris' book, Obsolete, here:https://www.bloomsbury.com/uk/obsolete-9781399416658/00:00 - Intro02:09 - The premise of his book04:27 - Why Chris called the book Obsolete06:41 - Making positive change with small businesses18:32 - Being inspired by change brands21:53 - How to win against established brands27:03 - The advantages of purpose29:31 - How Chris started Change Please32:48 - Measuring the impact of Change Please36:28 - How change brands can be distinctive40:14 - Why Tony’s Chocolonely are making an impact42:06 - Putting change ahead of profits47:06 - Applying a change mindset to other industries49:37 - Making an impact commercially and with purpose52:55 - How Serious Tissues started55:53 - The power of partnerships57:49 - Chris’ biggest takeaway from writing Obsolete
1h 4m
04/09/2024

Sir John Hegarty & Orlando Wood on the next creative revolution

Welcome to the 150th edition of the Uncensored CMO podcast. To celebrate, I'm joined by Orlando Wood, my colleague at System1 and author of Lemon and Look Out, with the legend that is Sir John Hegarty, iconic founder of BBH. Today we're talking about why they believe a creative revolution is necessary for the industry and why they are collaborating on a new course "Advertising Principles Explained" as the antidote.Timestamps00:00:00 - Intro00:02:22 - Have Oasis created the most effective ad of all time?00:16:13 - What can we learn from the history of advertising?00:22:43 - The advertising landscape when John started BBH00:28:04 - The next creative revolution - Advertising Principles Explained00:32:32 - The scientific evidence for emotional advertising00:38:38 - Who is doing the best, most effective advertising today?00:41:58 - BBH work with Lynx / Axe00:44:55 - Why we need more humour in advertising00:49:32 - Advice to CMOs for selling in this approach00:51:44 - When does Advertising Principles Explained launch?00:54:42 - Campaigns that didn’t go well for Sir John Hegarty00:57:11 - What role do planners have in the success of the creative00:57:33 - How did they sell in flat Eric to Levi’s00:58:34 - How to challenge clients to think differently00:59:13 - What emerging trends will shape the future of advertising01:00:05 - What skills will the CMO of the future need?01:02:58 - What trend needs breaking today?
1h 6m
27/03/2024

Copy that works, a copywriting masterclass with Vikki Ross

Vikki Ross is a copywriting expert. Having worked for some major brand in the past two decades, she knows a thing or two about branding and tone of voice. This episode is a copywriting masterclass. We start by delving into the principles of great copy, before looking at it in action with our very own Copy Safari (where we go out into the world to find real ads), and then round off by asking the big question; is AI going to replace copywriters?LinksEats, Shoots and Leaves bookElements of F*cking Style bookBland BookVikki's TwitterVikki's LinkedInTimestamps00:00:00 - Intro00:00:59 - How Vicki got into copywriting00:03:53 - Advice for people wanting to get into copywriting00:07:34 - Why are car ads so bad?00:09:39 - Is copywriting intimidating?00:11:26 - Why copywriters need a good brief00:14:50 - When copy goes wrong00:18:17 - The principles of great copy00:23:03 - This sentence has five words00:25:49 - Power of a six word story00:26:47 - #CopySafari00:30:13 - Prime - It’s Right Here00:31:58 - Nurofen and Nuromol00:35:28 - Why marketers should work with lawyers00:38:39 - Uber Eats - Just a tap away00:41:19 - Subway - Saver Subs00:43:00 - Lebara Mobile - Blady Blah00:44:27 - Sacla - Spaghetti You Won’t Forgetti00:45:56 - Monday.com - Meet your power suite00:47:32 - TFL - See it, say it, sorted00:49:42 - Greatest copywriting examples of of recent times00:52:00 - Vikki’s favourite campaigns she’s worked on00:55:05 - Will AI take copywriter’s jobs?01:03:28 - Advice for clients on copy
1h 6m
13/03/2024

How Liquid Death founder, Mike Cessario, created a billion dollar water brand

Today I'm joined by Mike Cessario, the founder and CEO of Liquid Death, a water brand worth $1.4b. With the use of creative brand marketing and punk aesthetic, Mike was able to break into the biggest beverage category in the US and disrupt market dominated by huge brands such as Coke and Pepsi. This is a truly inspirational story on how you can defy the odds, break convention, disrupt a category and do it all on a shoestring budget. If you're a challenger brand, this is a must listen.Timestamps00:00:00 - Intro00:01:10 - Mike’s background00:06:24 - Mike’s brandy startup00:10:33 - Navigating regulation00:12:46 - The benefits of being an outsider distrupting an industry00:14:57 - Coming up with the idea for Liquid Death00:19:30 - How to create an innovative brand00:23:48 - Selling the Liquid Death concept00:27:08 - Raising money for Liquid Death00:29:50 - Launching on Amazon00:30:52 - Generating demand in the early days00:31:46 - Figuring out distribution networks for the drinks industry00:35:45 - Why limited budgets helped Liquid Death grow00:44:11 - Why D2C was pivotal for Liquid Death00:46:12 - Liquid Death’s unique Super Bowl campaign00:49:54 - The power of the Liquid Death merch00:53:00 - Innovation for the future of Liquid Death00:54:15 - Scaling and exit00:56:02 - Having famous investors00:57:29 - Maintaining the challenger spirit01:01:58 - Mike’s advice to aspiring founders
1h 4m
21/02/2024

How a new brand character challenged Whisky conventions to help The Woodsman double market share

Today I'm speaking with Whyte and Mackay Marketing Director Janice McIntosh and Mr President (their agency) CCO Jon Gledstone about the launch of their new campaign for The Woodsman brand. The "Well Earned" campaign score a whopping 4.8 stars on the System1 test and saw the launch of a brand character, Barry the Beaver, in a move that defies convention in the traditional Whisky category. From internal battles to hurdles presented by the regulators, both Whyte and Mackay and Mr President had to overcome some barriers to bring this campaign to life.Timestamps00:00 - Intro01:01 - Inventing The Woodsman01:42 - Creating a brand dominated by big players04:00 - Standing out in a product dominated category05:46 - Balancing demand and supply06:31 - Availablity of the brand07:11 - Overcoming perception barriers09:15 - Coming up with the “Well Earned” positioning13:06 - How to sell in breaking convention16:00 - How the agency helped sell the idea18:29 - Creating a new character20:02 - Characters vs Celebrities21:07 - Using humour in a traditional category23:23 - Creating a physical barry the beaver24:18 - The importance of craft in the ad26:07 - Staying on the right side of regulations28:23 - A good client agency relationship30:09 - How important is testing and data to back up creative decisions31:53 - The importance of mental and physical availability33:32 - The results35:01 - What’s next for the brand?
38m
07/02/2024

The secrets to Super Bowl success with Michelob ULTRA's Ricardo Marques

Today we’re diving deep into the high-stakes world of Super Bowl advertising with a very special guest—Ricardo Marques, the VP of Marketing for Michelob ULTRA. Ricardo, a veteran with 19 years at AB Inbev and the marketing maestro behind Michelob ULTRA's growth. He is here to share his playbook on how to score big during the most anticipated advertising event on American television.In this episode we get an exclusive look at how Michelob ULTRA prepares for the Super Bowl. Ricardo breaks down the importance of the Super Bowl as a platform, not just for audience reach but for creating conversations and excitement around the brand.But is Super Bowl advertising really worth the investment? Ricardo weighs in on the multifaceted approach to this question, assessing the creative, the conversion, and the long game of brand relevance. Key performance indicators, the intricate balance of novelty versus authenticity, and the seismic impact of this year's Super Bowl on Michelob ULTRA's growth trajectory are all on the table.Timestamps00:00 - Intro00:55 - Why the Super Bowl is such a landmark event for advertisers03:07 - Ricardo’s background03:56 - The best advertisers in Super Bowl history05:05 - Michelob’s Super Bowl history06:03 - Launch before game day, or on the day?07:23 - Michelob’s Ad for 202410:04 - Is a Super Bowl ad worth $7m?11:09 - KPIs for a successful Super Bowl Ad11:48 - How involved are distributors in the process12:50 - The 2024 Michelob ULTRA Super Bowl Ad with Leo Messi16:14 - The briefing process for a Super Bowl ad17:25 - Brand positioning for a more premium beer18:39 - The core ingredients for a successful ad21:02 - The impact of celebrities in ads22:46 - Advice for people making their first big budget campaign27:26 - Selling in the campaign internally28:52 - Tying campaigns into global events31:25 - Using AI in activations33:57 - McEnroe vs McEnroe36:35 - Lap Against the Legends38:14 - Blind man commentating on NBA game41:45 - How has the brand performed from the campaigns42:38 - The secret to sustained success as a marketer47:29 - Who is Ricardo supporting for the Super Bowl?
49m
24/01/2024

Creating the Metaverse, lessons from Google Glass and the Whitehouse - Dave Kaufman, Meta

Dave Kaufman is responsible for the marketing for one of the biggest tech bets of all time; the Metaverse. As Director of Global Marketing for VR and the Metaverse for Meta (formerly Facebook), it's fair to say Dave has a pretty sizeable task on his hands. He's no stranger to large marketing bets, having been on the marketing team for Google Glass, which ultimately failed. But sandwiched in-between working for Google and Meta, Dave worked for Obama's Whitehouse for the United States Digital Service.In this episode we discuss if the US is behind the UK in terms of marketing thinkers, why marketing education is overlooked, why Google Glass failed and what the future holds in terms of the Metaverse.LinksDave's LinkedInDave's viral LinkedIn articleJon's LinkedInJon's TwitterWatch the Uncensored CMO on YouTubeTimestamps00:00 - Intro00:58 - Dave’s favourite episodes of Uncensored CMO01:50 - Elon vs Mark in a fight02:31 - US vs UK marketing03:57 - How to not be full of sh*t in marketing09:16 - Was Google Glass a failure?15:50 - Launching the Meta X Rayban Sunglasses20:28 - Explaining the metaverse24:02 - How to quantify the success of the metaverse26:29 - When will the metaverse become mainstream?30:58 - Making virtual reality more familiar32:28 - Does tech have a marketing problem?38:20 - Working for founders46:39 - Working at President Obama’s Whitehouse53:35 - Working with low budgets56:47 - Dave’s bets for 2024
59m
03/01/2024

How confused.com challenged the meerkats on smaller budgets - Sam Day

Now in this episode, we're talking about one of the most competitive markets in the world - insurance comparison. Anyone who's followed this market will know just how intense it is. And how do you build a brand when you don't have a product yourself, but you're selling someone else's product? Well, it's one of those situations where marketing is all important and advertising can make all the difference to your success.I'm catching up with Sam Day, who's been the CMO of confused.com, for the past 6 years, who successfully challenged this market and taken it from 4th to 2nd place on very limited budgets. So I want to find out from Sam the secret behind the success of the campaigns that he's run over the last few years, how he's transformed their business and what his plans are for the future.LinksJon's LinkedInJon's TwitterWatch the Uncensored CMO on YouTubeTimestamps00:00 - Intro03:53 - Sam’s advice to a young marketer06:27 - Sam’s greatest failure08:44 - Management and leadership advice12:27 - The secret to an extended CMO tenure19:41 - Getting c-suite buy in with data22:50 - Consistency24:26 - Marketing when you don’t have a product26:01 - Brand vs price28:43 - Why name the brand after the problem (confused.com)31:24 - Branding against one of the best branded characters of all time34:02 - Why there’s no silver bullet for success37:02 - Spontaneous awareness - how to win an effie39:50 - Selecting an agency42:01 - Great examples of populous advertising44:14 - How agencies should pitch to CMOs49:39 - What’s next for Sam Day
52m