Hospitality Hot Topics - May 2024Join hosts Steve Carran and David Millili as they discuss the latest hospitality industry news and trends from May 2024.This month's hot topics include:The top U.S. markets for new hotel construction pipelines, including surprising leaders Dallas and the Inland Empire region of CaliforniaRising prices for luxury travel and higher guest expectations in the post-COVID eraThe resurgence of business travel in 2024, with over 80% of business travelers planning the same or more tripsA look at Hotel Magazine's Top 25 Hotels in the World for 2024, spanning classic luxury to modern boutique propertiesRitz-Carlton's ambitious plans to launch a 790-foot superyacht with 224 suites, ushering in a new era of luxury cruise experiencesSteve and David provide insights analyzing these stories through their industry expertise. Get the inside scoop on where hotels are being built, what's driving travel demand, and how hospitality brands are innovating to meet shifting consumer desires.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Q1 Construction PipelineLuxury Travel PricesBusiness Travel DemandTop 25 Hotels in The WorldRitz-Carlton Super YachtFor full show notes head to: https://themodernhotelier.com/episode/70Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Ever walked into a Starbucks and immediately thought “this looks like every other Starbucks?” Probably not. But, the painstaking effort organizations go to to maintain brand standards is manual and phenomenal. Huibin Yu is the founder of Fohlio. Fohlio is building a better path to digitize the process of product data management, specification, procurement, brand standards, and inventory. Creating tech in an industry that is the last frontier for technology and defining the industry standard.In this episode, we talk about about some of the challenges that hotels face in product data management, specification, procurement, brand standards, and inventory.In this episode, you'll learn about:The challenges hotels and design firms face in managing specifications, procurement, and project timelines across multiple brands and locations.How Fohlio's platform helps organizations streamline their specification and procurement workflows while enabling collaboration between teams.The importance of data visibility, cost control, and value engineering in hospitality design and construction projects.The role of an international, diverse team in providing multilingual support to global clients.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaSponsor spotFohlio: https://www.fohlio.com/Fohlio is building a better path to digitize the process of product data management, specification, procurement, brand standards, and inventory. Creating tech in an industry that is the last frontier for technology and defining the industry standard.Links:Huibin Yu on LinkedIn: https://www.linkedin.com/in/huibinyu/Fohlio: https://www.fohlio.com/For full show notes head to: https://themodernhotelier.com/episode/69Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Amaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond lifestyle hotels, convention hotels, and multi-unit complexes in the U.S. and Caribbean, including properties for Wyndham Hotels and Resorts and Starwood Hotels and Resorts. During his career, he has actively participated in major renovations and worked in conjunction with ownership groups and management companies to reposition properties, grow revenues and profitability, while assisting in maximizing the value of the assets.In today's episode, David Millili and Steve Carran sit down with Amaury Piedra, the managing director of Caribe Royale in Orlando. Amaury shares his fascinating career journey, from starting as a valet to leading the $140 million transformation of Caribe Royale into a 4-diamond property. He provides insights into culture-building, instilling a hospitality mindset in staff, adapting to changing guest needs through technology and experiences, and the bold vision that drove Caribe Royale's remarkable reinvention. With over 25 years of experience at hotels like Wyndham and Starwood, Amaury offers a wealth of wisdom for hoteliers looking to elevate their properties and lean into the future of hospitality.In this episode, you'll learn about:The Transformative Initiatives at Caribe Royale.What is the importance and impact of the property app in improving guest experiences?What are the strategic leadership and operational approaches?Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Amaury on LinkedIn: https://www.linkedin.com/in/amaury-piedra-68547678/Caribe Royale Orlando: https://www.cariberoyale.com/For full show notes head to: https://themodernhotelier.com/episode/68Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Diana Geseking is the General Counsel for Restaurant Technologies, where she advises the senior leadership on a wide array of legal issues. She oversees various legal functions across the business and brings diversified experience in contract negotiation, business transactions, corporate governance, intellectual property, risk mitigation, compliance and regulatory matters, privacy, advertising/marketing, employment and labor, and litigation management. She joined Restaurant Technologies in 2019. Diana is a graduate of the University of Michigan Law School. She holds a bachelor's degree from Amherst College.On this episode, Steve and David are joined by Diana Geseking. Diana discusses her company's automated oil management system that helps restaurants increase efficiency, safety, and sustainability by delivering fresh cooking oil, filtering it, and recycling used oil into renewable fuels. They dive into Restaurant Technologies' partnership with Chevron, the impressive statistics around their oil recycling efforts, and how their solutions allow restaurants to meet environmental and social governance (ESG) goals. Diana also shares entertaining stories from her background playing rugby and being a campus police assistant during college.Get ready to be inspired by her story of determination, innovation, and commitment to making a difference.In this episode, you'll learn about:The Restaurant Technologies' InitiativesHow do these technologies contribute to the broader goals of sustainability in the restaurant industry?What are some practical small-scale practices that restaurants can implement to complement technological solutions?Why is digital presence important for professionals today, especially in leadership positions?This episode is sponsored by Restaurant Technologies: https://www.rti-inc.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Diana Geseking on LinkedIn: https://www.linkedin.com/in/diana-geseking-652692b/ Restaurant Technologies: https://www.rti-inc.com/For full show notes head to: https://themodernhotelier.com/episode/67Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, David and Steve give their thoughts on some of the most notable trends and topics during the month of April in the Hospitality Industry. They cover:International Hospitality Institute AwardsHilton Acquiring Sydell GroupBlackstone Pouncing on Hotel Real EstateState of the Union - AprilSummer Demand for US HotelsTropicana Las Vegas closesThe Lafayette Named Hotel of the Year by Esquire Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Hilton Acquiring Sydell GroupBlackstone Pouncing on Hotel Real EstateState of the Union - AprilSummer Demand for US HotelsTropicana Las Vegas closesThe Lafayette Named Hotel of the Year by Esquire For full show notes head to: https://themodernhotelier.com/episode/66Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

The Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast.Nick puts the four hosts in the hot seat, digging into their backgrounds, hospitality experiences, and the origins of their podcasts. They share entertaining stories from behind the scenes. The group also reminisces about their favorite hotel stays and highlights what people may not know about the demanding realities of working in the hospitality industry. With fun banter and candid insights, this episode offers a fresh perspective on four influential voices in the hospitality industry. It celebrates their podcasting journeys while showcasing their passion for delighting guests and pushing the boundaries of hospitality.In this episode, you'll learn about:Their Career Backgrounds and Entry into HospitalityThe Conception and Growth of PodcastingThe Virtual GM Concept and Its Operational InsightsPersonality Types and Interpersonal DynamicsThe Importance of Service in the Hospitality IndustryJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Cody Adent on LinkedIn: https://www.linkedin.com/in/codyadent/Spencer Halford on LinkedIn: https://www.linkedin.com/in/spencer-halford-%E2%98%85-543393101/Vibrant Management: https://thevibrantteam.com/For full show notes head to: https://themodernhotelier.com/episode/65Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency. She has years of experience helping companies become more culturally competent when engaging with people from different backgrounds. In her past role as Senior Director, Multicultural Affairs at Marriott International, Seema had responsibility for developing tools and resources for Marriott associates and hotel properties to enhance cultural competencies to better serve the company's diverse guests and customers. She is also a co-founder of two non-profit organizations – the Supporting Excellence in Education Foundation (SEED), which awards scholarships to high school students, and the Young Jains of America (YJA), a national youth organization created to share Jain heritage and culture.In this episode, Seema discusses her personal background as a first-generation American, her career journey from healthcare to hospitality, and her passion for promoting cultural competency in organizations. She shares insights on the benefits of cultural competency for employee engagement, customer satisfaction, and financial performance. This episode provides valuable perspectives on diversity, inclusion, and cultural intelligence in the hospitality industry and beyond.In this episode, you'll learn about:How to deal with tough economic times while in a leadership roleThe importance of cultural competency in hospitalityWhy it is important to empower people at workThe openness to future collaboration and networking opportunitiesJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/seemajain/Seva Global: https://www.seva-global.com/For full show notes head to: https://themodernhotelier.com/episode/64Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Eric Szymanski is an award winning American hospitality industry professional with extensive sales & marketing leadership experience including Hilton, Marriott, Starwood and Disney. Eric has demonstrated success in leading high-performing sales teams through planning, implementing and monitoring actionable sales and marketing plans at hotels and resorts of all sizes, including city-center, convention district, airport and attractions areas. He has a proven track record of success at all levels through the achievement of both individual and team goals for several 1st tier, globally recognized brands.  Throughout his career, Eric has created authentic, world-class experiences while volunteering at all levels in several meetings industry associations.  As the co-author for Sell More Stress Less: 52 Tips to Become A Mindful Sales Professional Eric believes that sales does not have to stress people out,  in fact when done authentically can inspire both the sales person and prospect. In today's episode, David and Steve sit down with Eric Szymanski. They discuss the importance of data and business intelligence in driving successful commercial strategies for hotels. So, get ready to engage with a multifaceted leader who understands that the key to success in hospitality is as much about the human touch as it is about the data.In this episode, you'll learn about:Why is business intelligence and data-driven strategies important for hotels?What is the significance of mindfulness and stress management in the hospitality industry?The connections between sales, marketing, and overall hotel successThe Commercial Strategy and Industry FutureThis episode is sponsored by Independent Lodging Congress: https://ilcongress.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/ericszymanski/For full show notes head to: https://themodernhotelier.com/episode/63Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Nikheel Advani is the COO and co-founder of Grace Bay Resorts and oversees overall operations, branding, sales, and marketing of resort development. He joined Grace Bay Club in August 2004 as the Managing Director, serving as the top operational executive in its expansion and renovation as it evolved from a $15 million, 22-room boutique hotel to a full-service luxury resort boasting 82 suites and residences, now valued at over $200 million. Most recently, he was responsible for the successful opening of the $100 million Veranda Resort & Residences in February 2010.In this episode, David and Steve are joined by their guest Nikheel Advani, the co-founder, COO, and principal of Grace Bay Resorts in Turks and Caicos. Nikheel shares his inspiring journey from working odd jobs as a teenager to becoming a leader in the luxury hospitality space. He provides valuable perspectives on attracting and retaining talent, creating exceptional guest experiences, the importance of continued education, and trends like wellness travel and multi-generational trips. With wisdom from his decades of experience, Nikheel offers practical advice for young hoteliers looking to climb the ranks and thrive in this dynamic industry. In this episode, you'll learn about:Global experience in hotel managementThe role technology plays in enhancing guest experiences at luxury resorts like Grace BayContributions to Turks and CaicosThe importance of hands-on experienceJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nikheel on LinkedIn: https://www.linkedin.com/in/nikheel-advani-53184640/Grace Bay Resorts: https://gracebayresorts.com/For full show notes head to: https://themodernhotelier.com/episode/62Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, the hosts, Steve Carran and David Millili, along with producer Jon Bumhoffer, bring a new segment called "Hospitality Hot Takes" where they analyze and provide their thoughts on the major stories that happened over the past month. They provide insights from both an independent hotel perspective as well as a branded chain viewpoint. It's a conversational yet informative podcast that keeps listeners up-to-date on hospitality industry news through the lens of experienced professionals providing their "hot takes" and analysis on the major developments each month.In this episode, you'll discover:Graduate Hotels Acquired, Job Growth, and MoreAnalyzing the Headlines Shaping HospitalityMajor Moves and Trends in HospitalityJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:For full show notes head to: https://themodernhotelier.com/episode/61Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Rachel Humphrey is a trailblazer in the hospitality industry, dedicated to advancing women in leadership roles. She is the Founder of the Women in Hospitality Leadership Alliance and serves as a Board Member, Principal, and Interview Host for DEI Advisors. Prior to her retirement in August 2021, Rachel served as the EVP & COO of AAHOA, the nation's largest hotel owners association. She was also the Interim President & CEO in 2019, after spending over 20 years as a trial lawyer before joining AAHOA in 2015. Widely recognized for her leadership and impact, Rachel has been named one of the most "Influential Women in Hospitality," "Top 50 Women in Travel," "100 Most Powerful People in USA Hospitality," and "100 Most Inspirational People in Hospitality."Today we'll hear her insights on the necessity of allies in career advancement, the value of public speaking, and how mentors and leadership roles can transform the hospitality landscape, particularly for women. Rachel's vision for the growth of women in leadership positions within this industry is grounded in the data: women comprise half of our workforce and control a significant portion of consumer spending.Prepare to be inspired as she shares her reflections on life, career development, and her invaluable advice for maintaining a positive attitude and work ethic. It's time to learn, grow, and get a glimpse of the future of hospitality leadership. Stay tuned as we explore the paths and perspectives shaping the industry with Rachel Humphrey.In this episode, you'll discover:How to identify the gap in female leadership within the hospitality industry.The importance of self-advocacy and network building, especially for women.How to overcome challenges and career development.The Future of Female Leadership in Hospitality.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/rachel-a-humphrey/Women in Leadership Alliance: https://whlalliance.org/DEI Advisors: https://www.deiadvisors.org/For full show notes head to: https://themodernhotelier.com/episode/60Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Mercedes Blanco is a Corporate Leader Executive in Global Travel & Hospitality with a solid record in International Sales and Marketing Strategies. She has over fifteen years of experience in the hospitality industry, while volunteering at SITE, HSMAI, MPI, and teaching at several universities. Her impressive professional journey has taken her across leadership roles at top companies in the hospitality space. Mercedes' unique combination of corporate experience and passion for education and service makes her a true force within the travel industry. In this episode, hosts Steve and David sit down with Mercedes Blanco, the Chief Partnerships Officer at The Hotels Network. Mercedes offers her thoughts on industry topics like the rise of AI in hospitality, cybersecurity concerns, and the challenges women face in the field. Her advice for fearless leadership and fostering diversity is truly inspiring.In this episode, you'll learn:Mercedes Blanco's background and journeyThe Hotels Network's use of AI/machine learning for direct bookingsAdvice for women and young professionals to get more involved and build their personal brandsThe importance of speaking up, trying new things, and pushing boundariesJoin Steve, David, and their special guest, Mercedes Blanco, for an insightful and empowering discussion that celebrates the achievements of women in the hospitality space.This episode is Sponsored by Amaze InsightsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/mercedesblancoanton/The Hotel Network: https://thehotelsnetwork.com/en/June 24th HSMAI event in Charlotte during HITECFor full show notes head to: https://themodernhotelier.com/episode/59Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Emily Goldfischer is a London-based travel, food and culture reporter who founded and serves as Editor-in-Chief of Hertelier, an online platform for women in the hospitality industry. She has been living and reporting on UK and European travel trends since relocating from New York to London in 2010. Previously, Emily spent nearly twenty years working in public relations and communications for destinations and luxury hotel brands. With a passion for tourism and travel, she strives to continually live life as a tourist. She holds a degree from Cornell University's School of Hotel Administration as well as a Master’s Degree in Social Psychology from the London School of Economics.In this episode, hosts Steve Carran and David Millili interview Emily Goldfisher, founder and editor-in-chief of Hertelier, a media platform focused on inspiring and informing women in the hospitality industry. They discuss Emily's background growing up in New Jersey, attending Cornell's prestigious Hotel school, and working in communications and PR with high-end hotel brands. Emily realized the shift happening with more women taking leadership roles in hospitality and wanted to showcase their journeys in a fresh, engaging way.In this episode, you'll discover:How women's leadership roles in the hospitality industry have evolved over the last decadeWhat key strategies Emily Goldfischer suggests for women to achieve work-life balance and avoid burnout in the hotel industryTips for women on advocating for themselves and asking for opportunities?What gender issues and societal expectations need to be addressedThe importance of networking and professional growth.The impact of a supportive company culture on women's career progression.This episode is Sponsored by StayflexiJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Emily Goldfischer on LinkedIn: https://www.linkedin.com/in/emilygoldfischer/?originalSubdomain=ukHertelier: https://www.hertelier.com/For full show notes head to: https://themodernhotelier.com/episode/58Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Stuart Greif is a Global Travel and Hospitality Chief Executive Officer, Board Member, Advisor, Thought Leader, Speaker, Mentor and Investor. At Forbes Travel Guide, Greif drives strategy, innovation, and operations spanning over 80 countries and plays a leading role in Forbes Travel Guide’s Responsible Hospitality initiative. He previously served as Microsoft Corporation's Senior Executive for Travel and Hospitality and led J.D. Power and Associates' Global Hospitality and Travel group.In this episode, Greif discussed various topics related to technology, sustainability, labor issues, and innovation in the hotel and travel sectors. He shared his insights and predictions concerning artificial intelligence, virtual/augmented reality, diversity and inclusion efforts, the future of hospitality careers, and what sets hospitality brands apart in terms of service and experience.In this episode, you'll learn:Understanding Forbes Travel Guide's role and offeringsHow could AR, VR, and MR technologies transform the way hotels market themselves and provide guests with previews of their experiences?Technological Advancements and Ethical ConsiderationsThe significance of sustainability and its effect on travel and hospitality. Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Stuart Greif on LinkedIn: https://www.linkedin.com/in/stuartwgreif/For full show notes head to: https://themodernhotelier.com/episode/57Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Born and raised in 1980s Brooklyn, Virginia Toledo took inspiration from abandoned buildings and her contractor father to launch a career in interior design. Today, as the creative director of Toledo Geller, Virginia uses her creativity to transform high-end residential and hospitality spaces.In this episode, Virginia shares tips on differentiation in the short-term rental market, advice for future designers, and guidance on furnishing for longevity. Stay tuned to hear Virginia's inspiring journey, design insights, and passion for personalized, unforgettable spaces.In this episode, you'll discover:Virginia Toledo's background and inspiration.What are the Benefits of personalized approach in small hotel brands?Tips for furnishing longevity and budget management.What are the key qualities Virginia Toledo stresses when choosing an interior designer for a hotel?This episode is Sponsored by Toledo GellerJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Virginia Toledo on LinkedIn: https://www.linkedin.com/in/virginia-toledo-6b3ba619/For full show notes head to: https://themodernhotelier.com/episode/56Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Peter Ricci is the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University. His experience ranges from destination tourism to hotels to education. He joins us to talk about what he's seeing with labor trends in the hospitality industry and how we can inspire the next generation of hoteliers.In this episode, you'll learn:The value of education in the hospitality and tourism industry How to inspire the next generation of hoteliersHow inflation will impact Florida and the US in 2024What makes FAU a Top 10 Hospitality programTipping in Hospitality & Food ServiceThe Impact of Emerging Technology on Hospitality Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Peter Ricci on LinkedIn: https://www.linkedin.com/in/peter-ricci-85b052126/Hospitality & Management Program, Florid Atlantic University:  https://hospitality.fau.eduPeter's contact info: [email protected] full show notes head to: https://themodernhotelier.com/episode/55Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Kevin Osterhaus is a storytelling expert with a wealth of experience working with renowned hotel groups such as The Standard, Bunkhouse, and Graduate Hotels. Since becoming President of Graduate Hotels in 2021, Kevin has focused on launching programs like the Graduate Academy for employee education and development. He discusses the importance of storytelling in hotels and shares examples of creative stories and nods to universities that Graduate properties focus on. Kevin explores some fascinating stories from the world of hotels. In this episode, you'll learn about:    • What excites Kevin about hospitality    • How Graduate uses storytelling to create unique experiences    • Why hospitality is an industry of disproportionate reward    • How Graduate thinks about implementing technology    • What Graduate has done to retain and empower employeesThis episode is Sponsored by StayflexiJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin Osterhaus on LinkedIn: https://www.linkedin.com/in/kevinosterhaus/For full show notes head to: https://themodernhotelier.com/episode/54Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Stephen Shedletzky —or “Shed” to his friends— helps leaders make it safe and worth it for people to speak up. He supports humble leaders—those who know they are both a part of the problems they experience and the solutions they can create— as they put their people and purpose first. After years on a corporate track, Shed was introduced to and inspired by the work of best-selling author and TED speaker Simon Sinek and, soon after meeting him, became the fourth person to join his team. For more than a decade, Shed contributed at Simon Sinek, where, as Chief of Staff and Head of Brand Experience, Training & Product Development, he led a global team of speakers and facilitators. Shed graduated from the Richard Ivey School of Business with a focus on leadership, communication, and strategy. He received his coaching certification from The Co-Active Training Institute. In this episode, Stephen Shedletzky shares insights from his book "Speak Up Culture" on how leaders can create environments where employees feel safe and empowered to speak up.In this episode, you'll discover:How to create a "Speak Up Culture"The importance of clearly defining values in creating a cultureWhy you should hire for trust not performanceWhat the role of a good leader actually is.Balancing customer service with caring for employees first.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Stephen' Book "Speak-Up Culture": https://www.amazon.com/Speak-Up-Culture-Leaders-Listen-People/dp/1774582848Stephen Shedletzky on LinkedIn: https://www.linkedin.com/in/stephenshedletzky/?originalSubdomain=caFor full show notes head to: https://themodernhotelier.com/episode/53Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Jeremy Wells is the owner and partner of Ozarker Lodge, an independent hotel in Branson, Missouri. He is also a partner at Longitude, a hospitality branding and design agency, and co-founder of Flyover Development. Jeremy has authored two books, "Future Hospitality" in 2022, and his newest book, "Indie Hotel," was published earlier this year.David Millili and Steve Carran sit down with Jeremy to discuss the inspiration behind his book, the resurgence of independent hotels, and the unique characteristics that set them apart from branded properties. Jeremy shares his insights and advice for aspiring hoteliers, drawing from his own experience in the industry.Get ready to discover:The inspiration behind "Indie Hotel"Why there is a resurgence of independent hotelsHow to overcome challenges in developing independent hotelsThe relationship between opening a hotel and writing the book.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jeremy's Book "Indie Hotel": https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713KJeremy Wells on LinkedIn: https://www.linkedin.com/in/wellsjeremy/For full show notes head to: https://themodernhotelier.com/episode/52Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Anthony Melchiorri is the creator and host of Hotel Impossible, President of Argeo Hospitality, co-host of the No Vacancy Podcast, keynote speaker, and author of his new book, "Show Up: The Five Steps to Getting Out of Your Own Way." He joins us to share his inspiration behind writing the book and what it means to "Show Up" for yourself. Whether you work in hospitality or not, Anthony's book and experiences offer valuable insights for personal development, leadership, and achieving success.In this episode, you'll learn:Anthony's Inspiration for writing  "Show Up"His Five Steps to SuccessThe importance of not lying to yourselfWhy you should trust your instinctsWhat it means to "obsess over the details"Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Anthony Melchiorri's Book "Show Up"Anthony Melchiorri on LinkedIn: https://www.linkedin.com/in/anthonymelchiorriFor full show notes head to: https://themodernhotelier.com/episode/51Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Aradhana Khowala is a global expert and one of the most influential leaders in the hospitality, travel, and tourism sector. Her career has spanned 20+ years, five continents, and more than 75 countries. Today, she is the CEO of Aptamind Partners, a strategic consultancy, which combines hard data and decades of experience to advise governments, emerging destinations, and public and private organizations on sustainable tourism development. Previously she was the Managing Director of Tourism at NEOM. She sits on multiple boards and currently serves as the Chairwoman of the Group Advisory Board of the Red Sea Global a first-of-its-kind regenerative tourism developer in Saudi Arabia. Aradhana also serves as a Board Member of Elaf Group, the leisure arm of SEDCO Holding where she also Chairs the Compensation and Remuneration committee. In the past she has worked for Jones Lang LaSalle, a Strategy Consulting practice in Europe and Asia as well as in Hospitality Operations in India.In this episode, we talk about Red Sea Global's groundbreaking regenerative tourism work in Saudi Arabia, she shares her insights on how diversity and inclusion can drive positive change in culture and business,  and she gives her perspective on how to get more out of travel with a concept called "slow travel".In this episode, you'll discover:Why we need cultural and cognitive diversityWhere we're at with sustainability goalsThe groundbreaking regenerative tourism initiative in Saudi ArabiaHow to travel better through "slow travel"Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Matthew Walker Sleep Tedtalk: https://www.ted.com/talks/matt_walker_sleep_is_your_superpowerAradhana on LinkedIn: https://www.linkedin.com/in/aradhana-khowala/APTAMIND: https://www.aptamind.com/For full show notes head to: https://themodernhotelier.com/episode/50Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Brian Monette is the CEO of Transition Path, a pioneering company that specializes in capturing and cataloging internal knowledge to prepare organizations for transitions and uncertainties. We'll explore how the sucessful transfer of knowledge can have a massive impact on employee happiness, retention, and performanceIn this episode, you'll learn:The importance of successful transitions of knowledge What new hires are looking for from their boss's and managersWhat Brian learned from his time at Nestle and DellHow Transition Path can help the Hotel IndustryHow improve employee retention and performanceIf you're curious about the dynamics of knowledge management, retention, and success in industries that rely on smooth transitions, this episode is a must-listen.Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by Transition Path: https://transition-path.com/Brian on LinkedIn: https://www.linkedin.com/in/brian-monette-7ba1303/?originalSubdomain=caFor full show notes head to: https://themodernhotelier.com/episode/49Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Today, our guest is Frank Reeves, the Co-Founder & CEO of Avvio, which recently merged with the SHR group. He is more than a tad obsessed with delivering innovative technologies and new distribution networks to grow direct bookings for hotels. Frank’s unwavering focus on innovation led him to build the hospitality industry's first fully guest-centric booking platform powered by artificial intelligence, called Allora, in October 2017. Allora now serves hoteliers with multiple skills, including Machine Learning, Recommender Engine, Chatbot functionality, and Networked Intelligence.In this episode, we talk about how technology can help hoteliers stay ahead and how the harnessing of AI can give them a competitive advantage.In this episode, you'll learn about: Building the world's first AI-powered booking platform Why traditional KPI's are dead and what you should be tracking instead.  The merging of Avvio with the SHR Group  Building your website and digital experience with the understanding that the guest journey takes time.Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by SHR Group: https://shrgroup.com/ Frank on LinkedIn: https://www.linkedin.com/in/freeves/Allora.ai: https://allora.ai/For full show notes head to: https://themodernhotelier.com/episode/48Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Are you ready to learn about the art of hospitality design with Longitude Branding? Jeremy Wells is an independent hotelier, brand strategist, investor, and author who believes that true hospitality, thoughtfully-crafted experiences, and humble attitudes can change the world. In this episode, we talk about his journey from creative director and designer to independent hotelier and author. We dive into the importance of branding for hotels, his experience as a newly minted independent hotelier, and what it's like revitalizing a roadside motel into a modern independent hotel. In this episode, you'll learn:How branding and design touches every aspect of hospitalityJeremy's advice for aspiring independent hoteliersWhy Jeremy wrote two books about the hospitality industryThe importance of leaning into your expertise and surrounding yourself with others to fill in the gaps.Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by Longitude: https://longitudedesign.com/Jeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/The Ozarker Lodge: https://www.theozarkerlodge.com/ Flyover: https://www.flyoverdevelopments.com/For full show notes head to: https://themodernhotelier.com/episode/47Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How can we use technology to help make travel easier?Jacqueline Nunley is a Travel & Hospitality Industry Advisor at Salesforce. She is an experienced world traveler and got into the Hospitality Industry because of her love for travel. She has dedicated her career to making it easier to travel using technology. In this episode, we dig into how hoteliers can make travel easier for their guests and their employees by using emerging technologies, like AI.In this episode, you'll learn:The connection between travel and technologyHow AI will help the Hospitality IndustryWhat Salesforce is focusing on to help the travel and hospitality industriesWhy good data usage and AI are now joined at the hip Why historic Adaptive Re-use is an exciting development in hospitalityLinks:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by Staypinapple: https://www.staypineapple.com/Jacqueline on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/SalesForce: https://www.salesforce.com/solutions/industries/transportation-hospitality/overview/For full show notes head to: https://themodernhotelier.com/episode/46Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Jessica Gillingham is a public relations expert in the hospitality and lodging space. She is the founder and CEO of Abode Worldwide, a public relations agency she launched in 2017 to focus on raising the profile of transformative technology solutions and enterprise operators in the global short-term rental, lodging, and living sectors.With over 20 years of experience in travel, hospitality, and technology, Jessica is also an advisor, board member, leadership mentor, and industry commentator on the confluence between hospitality, living, and property. Her company sits at the heart of the developing intersection between work, life, and play and partners with brands leading in this transformation.In this episode, you'll discover:- How good PR is the secret to gaining traction quickly- Why the short-term rental "Gold Rush" is over- How storytelling helps to make sense of your message and translate it to your ideal audience- Why you need to invest in your story, brand, awareness, and education.Join the conversation on today's episode on The Modern Hotelier LinkedIn page.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/45Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Jeanelle Johnson is a Principal, Lead Client Partner and Travel, Transportation and Hospitality (TTH) sector Co-Leader at PwC, focused on client service, industry perspective and research for the firm’s leading TTH clients. With nearly 25 years of experience at leading investment banking and consulting firms, Jeanelle’s passion is to help clients with strategic planning around their growth and investment agendas and advise on business-wide risks and value drivers in their business transformations. Recently, her focus has been on digital transformation in the hospitality industryIn this episode, you'll discover:- Jeanelle's journey to make partner at PwC- How the ecosystem of multiple stakeholders impacts tech adoption in hospitality- How the industry's "Technical Debt" is slowing its digital transformation- Why there is no ceiling to a career in the hospitality industry- How human-led, tech-enabled hospitality is improving the guest experience- How to think about sustainability and reducing waste in hotelsJoin the conversation on today's episode on The Modern Hotelier LinkedIn page.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/44Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Melinda Welch is a brand and experience strategy leader. She is the head of strategy at Brand Bureau, teaches branding at the School for Visual Arts and the Pratt Institute, and is the co-host of the BrandBox Podcast. Melinda is an expert in helping brands craft unique perspectives and connect deeply with their audience through design. Throughout the episode, Melinda shares valuable insights into the power of branding and how it can effectively communicate a message to consumers, helping hotels, products, and services stand out in a crowded marketplace.In this episode, you'll learn: The HUGE opportunity that hotels have in branding correctly Why it's essential to know your audience and to keep checking in on who your audience is The importance of alignment in effective branding How AI is affecting branding now and for the foreseeable futureWhat the objective of branding is Join the conversation on today's episode on The Modern Hotelier LinkedIn page.This Episode is sponsored by CartStack RezRecover. You don’t have to have a “shopping cart” to have a cart abandonment problem! RezRecover works the same for online booking engines as it does for ecommerce websites, by tracking your almost-customers, and sending them conversion focused emails, SMS messages and push notifications to get them back to complete their purchase.Exclusive Cartstack discount for The Modern Hotelier Listeners: Exclusive Cartstack discount for The Modern Hotelier Listeners: https://www.cartstack.com/sign-up/?cp=rezrecover&partner=modernhotelierThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/43Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In today's episode, we speak with Nick Horgan, who is the CCO at Amaze Insights. We delve into the world of selling into hotels, technology adoption, and the importance of relationships in the hospitality industry. Nick shares his experiences, from working at NewMarket, to being a part of building a successful company and navigating acquisitions, to emphasizing the importance of integrity and reputation in retaining customers.In this episode, you'll learn about:The truth behind what really goes into winning a dealWhy it's important to have integrity and a good reputationHow taking risks will lead you to discover the right opportunities.The importance of sales and positioningThe positive impact of embracing and investing in technologySo, sit back, relax, and get ready for an episode filled with insightful conversations, expert advice, and a touch of inspiration.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/42Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Welcome back to another episode of The Modern Hotelier! Today, we're diving into the fascinating world of cannabis-focued travel and the evolving cannabis travel trend. Our guest, Brian Applegarth, is here to shed light on this growing industry and share his expertise on creating enriching experiences for cannabis enthusiasts. From cannabis consumption lounges to effect pairing methods, Brian covers it all. We'll explore the history and potential benefits of cannabis, the importance of mindful consumption, and how hotels can adapt to the rising popularity of cannabis. Get ready for an episode filled with education, inspiration, and a look into the future of cannabis in hospitality. Let's dive in!In this episode, you'll discover:The growing and evolving cannabis travel audienceThe risks of not being proactive in implementing cannabis strategies.How cannabis effect-pairing (like wine pairing) is enhancing travel & hospitality experiencesHow hotels can utilize hemp products, such as CBD and CBNHow to get started implementing a cannabis strategy on your propertyHow some hotels are adapting to the budding cannabis landscapeThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/41Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Welcome back to The Modern Hotelier podcast! In today's episode, we explore the challenges & opportunities in the vacation rental industry with Dale Smith. Dale is the Founder & CEO of the SDDE Smith Group, a family business forming multiple brands that provide end-to-end client services for the real estate sector, from legal, to design, construction and ongoing life-cycle property management.In this episode you'll learn about:The importance of design and photography in maximizing property potential and ROIDale's strategy to create business opportunities by identifying and solving problems How to balance direct bookings and OTAs.How regulations are impacting the vacation rental industry Building a strong and recognizable brand for your rental business.Tips for successful marketing and guest engagement strategies.What short-term rentals are doing well that hotels could learnThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/40Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this informative discussion, we have two guests joining us, John Fay and Kris Herrin from BirchStreet.Join us as we dive deep into the world of payment processing and uncover valuable insights to help you optimize your payment systems. Whether you're a business owner, financial professional, or simply interested in understanding the intricacies of payment processing, this episode is a must-listen.In this episode, we will explore key topics such as:• What solutions and benefits does Birch Street offer?• How does Birch Street help hotels, casinos, and events protect against fraud?• How does Birch Street provide fundamentally different payment processing and services?Tune in to this engaging conversation with John Fay and Kris Herrin as we unravel the secrets to making the most of your payment processing!The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/39Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

We're excited to bring you this special episode from HITEC 2023 in Toronto! During the week of HITEC, we sat down with hospitality professionals at GAIN's Night of Legends event at the Hockey Hall of Fame. We had a lot of fun with this one!In this episode you'll discover:The value of HITEC and why people keep coming backThe most interesting and innovative technologies at HITECSome new faces in the Hospitality IndustryWhy Hospitality Industry is truly about theThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/38Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Do you want to gain insights into the latest trends and advancements in the hospitality industry, specifically focused on Vacation Rentals?In this episode, we have a special guest speaker, Michael Friedman, the COO of Onefinestay in the Americas. Michael will share invaluable career insights gained from his vast experience in the field. We will also delve into how Hotels and Vacation Rental verticals are converging. In this episode, you will discover:Who is Onefinestay and how they're changing the world in Luxury Vacation RentalsHow Hotels and Vacation Rentals are alike and how they differ What Hoteliers can learn from the Vacation Rental industry .. especially as it relates to the Guest Experience. How having a Hospitality brand like Accor (Onefinestays parent company) supports and brings elements of hotels to Vacation rentals Join us as we uncover the exciting ways in which Onefinestay is revolutionizing the hospitality industry. Get ready to dive into the thrilling world of hospitality as we discuss the latest trends in luxury vacation rentals. The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is sponsored by https://www.onefinestay.com/For full show notes head to: https://themodernhotelier.com/episode/37Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

HITEC is just around the corner, and this week we have the perfect guest...In this episode, we have a special guest speaker, Neil Foster, the President of HFTP (HITEC, USALI). Neil shares invaluable career insights gained from his vast experience in the field. We will also delve into his journey in tourism, hospitality technology, and what led him to be the President of HFTP.In this episode, you will learn:    • Why Neil is excited for HITEC 2023    • About Neil's journey to become the president of HFTP    • How HFTP can strategically adapt to embrace technological shifts in the industry.    • How to think about adapting technology in the hospitality industryJoin us as we uncover the exciting ways in which technology is revolutionizing the hospitality industry. Get ready to dive into the thrilling world of hospitality as we discuss the latest trends and advancements leading up to HITEC 2023.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is sponsored by https://corp.smartbrief.com/ SmartBrief contributes to the hotel industry by providing a centralized hub for valuable information, helping professionals navigate the evolving landscape of the hospitality industry more effectively. For full show notes head to: https://themodernhotelier.com/episode/36Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In today’s episode, we talk about the dynamic world of hotel ownership, fair franchising, and legal advocacy in the travel industry. We have an amazing guest speaker, Laura Lee Blake, as she shares her wealth of knowledge and expertise accumulated over her impressive 25-year career.Laura Lee Blake is the President & CEO of AAHOA, the leading resource and advocate for Asian American hotel owners. Her diverse expertise spans the realms of law, government, business, and academia, making her an invaluable asset to AAHOA.In this episode, you'll learn about:The dynamic world of hotel ownership, fair franchising, and legal advocacy.The insights into the challenges and opportunities for hotel owners in a rapidly evolving industry.What role AAHOA plays as the leading resource and advocate for America's hotel ownersThe strategies and tips to succeed in the dynamic field of hotel ownership?Tune in now to gain invaluable insights into hotel ownership, fair franchising, and legal advocacy. Join us as we explore the challenges and opportunities facing hotel owners and the strategies to succeed!The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/35Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, we speak with Dina Belon, the  Chief Operating Officer at Staypineapple Hotels Inc. We dig into how StayPinapple's unique brand combines creativity, sustainability, and exceptional guest experiences to redefine hospitality. In this episode, you'll discover:    • How StayPineapple is capitalizing on authenticity to create unique guest experiences    • How to get started with sustainability and build a green team     • How StayPineapple threw away the scripts to create an authentic cultureThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/34Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, join us as we venture to the highly anticipated Independent Lodging Congress (ILC) in Denver.ILC is a gathering like no other, where owners and operators of independent hotels come together to discover, collaborate, and generate groundbreaking ideas. This is the place where industry leaders converge to shape the future of independent lodging. We'll provide you with an exclusive inside look at the vibrant atmosphere and dynamic discussions that unfold at ILC. Join us, as we engage with industry experts, thought leaders, and innovators who are shaping the landscape of independent hotels.In this episode, you'll discover:What makes ILC a unique and essential event for independent hoteliers.What leading independent hoteliers are doing to make their properties stand out.What's coming up next for the Independent Lodging CongressThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/33Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Have you ever wondered who represents and advocates for the Hospitality Industry to government leaders and policymakers?Today we get to meet the man who leads that organization. Our guest today is the President & CEO of the American Hotel and Lodging Association, Chip Rogers.In this episode, Chip shares his insights on the latest trends in the hospitality industry, including the rise of sustainable tourism and the increasing demand for personalized travel experiences. He also discusses the impact of the labor shortage on hotels, restaurants, and other hospitality businesses, and offers strategies for attracting and retaining top talent. Tune in now to meet Chip Rogers and learn about the state of the industry in 2023.In this episode, you'll learn:Who Chip Rogers is and what he does for the hospitality industryWhat are the changing needs of travelers and how the industry needs to adaptHow is the labor shortage impacting the hospitality industryWhat strategies hospitality businesses can use to attract and retain top talentWhat you can expect at The Hospitality Show this year in Las VegasThis Episode is sponsored by CartStack RezRecover. You don’t have to have a “shopping cart” to have a cart abandonment problem! RezRecover works the same for online booking engines as it does for ecommerce websites, by tracking your almost-customers, and sending them conversion focused emails, SMS messages and push notifications to get them back to complete their purchase.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/Exclusive Cartstack discount for The Modern Hotelier Listeners: Exclusive Cartstack discount for The Modern Hotelier Listeners: https://www.cartstack.com/sign-up/?cp=rezrecover&partner=modernhotelierFor full show notes head to: https://themodernhotelier.com/episode/32Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Hoteliers, what is your most valuable asset?Our guest this week strongly believes it's people (we agree). Ashok Patel is the Chief Development Officer at Jamsan Hotel Management and he joins the show to talk about why it's essential to protect your most valuable asset: your people.In this episode, you'll learn:The importance of strategically thinking about the safety of your teamSome of the ways that Jamsan Hotel Management is using technology to help with risk mitigationThe cost savings that implementing risk mitigation can haveWhy, these days, flexibility as an employer is required to attract and retain staffThis Episode is sponsored by WrkSpot: Your total hotel experience and a better way to manage and connect your people, processes, and properties.Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/31Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

How can you help your staff focus on the most important tasks?Have you tried a hologram?Well... that might just be the answer.In this episode, Andre Smith & Marnix Lock, the Founders of Holoconnect, join us to talk about how they came up with Holoconnects, how holograms are being used in hospitality, and so much more!In this episode, you'll learn:How holograms are being used to increase efficiency and allow staff to do more important tasksThe origin behind the idea for HoloconnectsWhy now is a good time to consider implementing hologramsProduced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/30Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

Can you eliminate all administrative tasks from hotels?That's the goal of Thomas Furulund and CIC Hospitality. They've even started implementing some new groundbreaking technology to help them in their mission. The new tech? Holographic front desk agents. Hear more about it in this episode!In this episode, you'll learn:How CIC Hospitality is using holograms to reduce administrative tasksThe importance of finding and working with the right supplier when implementing new technologyWhat parts of a hotel are easier and more different to automate.Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/29Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

We're kicking off our 2023 episodes by getting to know the team behind the Modern Hotelier a bit better. In this episode, David and Steve introduce our producer Jon, and they all ask each other questions. We hope you enjoy getting to know the team! Next week we'll be back to our normal schedule of sharing conversations with the best leaders, innovators, and influencers in the industry!Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/28Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

Being an independent hotelier is hard. Sometimes it can feel like you don't have the infrastructure, resources, and knowledge you need to stay afloat or keep growing. Preferred Hotels & Resorts is the world's largest independent hotel brand, representing more than 700 distinctive hotels, resorts, residences, and unique hotel groups across 80 countries. So, they know a thing or two about supporting independent hoteliers. And this week we have Christopher Ahlgrim, who is the Vice President of Development at Preferred Travel Group. We talk about the evolution of the Preferred Travel Group and how they successfully manage independent properties and equip and support hoteliers. In this episode, you'll learn:Why luxury hotels need to get refocused on service againHow independent hoteliers can increase their sustainability effortsAbout what the Preferred Travel Group does and how they impact independent hoteliersThe Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info head to: https://themodernhotelier.com/episode/27

Managing resort properties is a tall task. Our guest today, Tom Luersen, says it's like running a small town. Tom is currently the president of Coral Tree Hospitality and has over 20 years of experience in managing properties such as Kingsmill Resort, Woodland Resort, and overseeing multiple properties for Destination Hotels and ResortsIn this episode, you'll learn:The benefits of operating as an independentWhy independent properties need a different type of leader than brands doHow you can maximize revenue by being a pre-arrival conciergeWhy it's important to empower and provide autonomy to those working on propertyThe Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info head to: https://themodernhotelier.com/episode/26

This week on the podcast, we have Barak Hirschowitz who is the president of the International Luxury Hotel Association. We talk about his career and transition from being an award-winning chef in South Africa to focusing on luxury hospitality.In this episode, you'll learn:Why it's better to wash lettuce in the best restaurant than to be head chef at the worstWhat the International Luxury Hotel Association isThe ONE question that you need to as yourself when implementing technologyHow luxury hotels lead the way in hospitalityThe Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More Media

Rupesh Patel has a wealth of knowledge in owning and operating hotels. It's in his blood.He grew up the son of a hotelier and eventually became the CEO and President of Zenique hotels.He is now a Partner at Verakin Capital and is putting his intimate knowledge of hotel operation and ownership to use investing in hotels and also investing in and advising hospitality tech companies. In this episode, you'll learn:Why technology is even more important for properties struggling with staffingHow implementing technology the right way can actually improve the guest experienceThe value of working with like-minded individuals and companiesWhy you should make business and investment decisions based on dataThe Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor show notes and more info, head to: https://themodernhotelier.com/episode/24

The emergence of Vacation Rentals has been one of the biggest disruptions to hotels and the travel industry in the last few decades. Steve Milo has grown VTrips from 1 property to over 7,000 properties. Find out why he believes vacation rentals are so popular and why there is still massive opportunity in this growing industry,In this episode, you'll learn:How Steve got his start as an entrepreneurWhy it's essential to understand financing and accounting when growing a businessThe reasons why vacations rentals have become so popularWhy there is still a massive opportunity in vacation rentalsThe problems with vacation rentals and what Vtrips is doing about itThe Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info, head to: https://themodernhotelier.com/episode/23