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Mark Costes
The goal of this podcast is to assemble the greatest minds of the dental profession and to pass on their most valuable and succinct lessons, in order to help you to achieve your full potential in practice and in life. Let's face it. Dentistry can be a frustrating and isolating profession... but you don't have to be an island anymore.
It's possible to become more profitable, less stressed and more fulfilled in your career and it's our mission is to help you get there.
For a whole host of free practice building tips and resources, visit our website at TrueDentalSuccess.com
1871: Analytics, Maximizing Growth & Profitability Pt. 2
On today's episode of Mark's podcast, we are delving into the world of dental practice financials. Hosts Dr. Summer Kassmel and Ashlee Hirschfeld, joined by Jake Conway and Dr. Monica Urda, continue their informative discussion. If you're just tuning in, consider listening to Part 1 first for a foundational understanding of the topics covered. This episode delves into the intricacies of ideal hygiene care KPIs and exam numbers, discussing the paradoxical effect of too many periodic exams on production and case acceptance. The phenomenon of exam fatigue and its impact on case acceptance is also explored. The conversation then shifts to strategies for maximizing production and profitability, including reducing personal clinical time. The return on investment associated with proper onboarding of associates and overall systemization is analyzed. The episode concludes with practical advice on quickly reducing overhead percentages, a crucial aspect of financial management. We hope these episodes have provided you with actionable insights. If you've skipped Part 1, it's a valuable resource for understanding the financial aspects of dental practice management and sets the stage for the topics discussed in this episode. Be sure to check it out! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
33:5813/12/2023
1870: Analytics, Maximizing Growth & Profitability Pt. 1
On today's episode of Mark's podcast, we are delving into the world of dental practice financials. Hosted by Dr. Summer Kassmel and Ashlee Hirschfeld, and featuring Jake Conway and Dr. Monica Urda, this episode is a goldmine of insights on financial management for dental practices. This discussion, taken directly from a DSN webinar in the Lady Leaders Group, is essential listening for anyone keen on grasping the nuances of dental practice finances. The discussion begins with a comparative analysis of accrual versus cash flow accounting, highlighting the impact of each method on a dental practice. The importance of a well-organized chart of accounts is emphasized, clarifying its role in financial management. A critical segment on analyzing overhead and profitability follows, offering strategies for maintaining financial health. The episode also cautions against taking advice from CPAs without understanding the basics of cash flow and personal business health. The significance of accurate categorization and auditing is addressed, alongside an exploration of fixed and variable expenses. Jake Conway introduces his symptom-cause-solution approach, vital for analyzing and resolving cash flow issues. Stay tuned for Part 2 of this enlightening discussion where we delve deeper into maximizing growth and profitability through KPIs and analytics. If you haven't listened to Part 1 yet, we highly recommend going back to gain a comprehensive understanding before jumping into Part 2. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
37:5712/12/2023
1869: Navigating Dental Lending
On today's episode, join Steve Steinbrunner, from Provide Financial, at the recent presentation at the TPL event in San Diego with his presentation titled "Navigating Dental Lending". Steve delves into how technological advancements have revolutionized the traditional processes of borrowing money, highlighting the positive disruptions in the banking industry. He provides insights into calculating one's liquidity number and the impact of credit card balances on this figure. The discussion also covers the practicality of engaging in associateships for those launching startups. Steve further elucidates the formal loan approval process, including the nuances of locking in interest rates and the distinctions between lending for startup ventures versus established practices. An essential part of his presentation addresses how banks and underwriters perceive practice expansions and the significance of holding the first position in banking. Notably, he explores the strategy of leveraging equity in one’s practice as a down payment for new loans. A critical point of discussion is the use of personal assets, such as one’s home, as collateral in conventional business lending. This episode is especially valuable for dental professionals looking to expand, acquire, or start their practices, providing them with a deeper understanding of the financial landscape and strategies for successful borrowing. To gain more wisdom on launching your practice successfully, check out The Practice Launchpad at https://www.thepracticelaunchpad.com EPISODE RESOURCES https://www.thepracticelaunchpad.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
39:4011/12/2023
1868: Techniques to Avoid & Correct Incision Line Opening
On today’s episode, Dr. Mark Costes is joined by Dr. Dan Briskie and Dr. Taher Dhoon from the Colorado Surgical Institute (CSI) for another exciting Surgical Saturday. The trio dives into a comprehensive discussion, Techniques to Avoid & Correct Incision Line Opening. The focus is on a common surgical complication – incision line opening. The discussion covers techniques to prevent incision line opening, especially in lower arch surgeries, and the importance of meticulous suture practices. Dr. Briskie shares insights on his new protocol for managing these complications, including pre-surgical strategies and the innovative use of Botox to prevent muscle movements that can cause incision lines to open. Additionally, the podcast addresses the mental and physical challenges surgeons face towards the end of long procedures and strategies to maintain focus and energy. The episode is rich with practical advice on surgical techniques, suture selection, and the importance of a meticulous approach to ensure successful outcomes in dental surgeries. Don’t miss out on the upcoming events from CSI. Explore and register here: https://www.coloradosurgicalinstitute.com/ EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
36:2009/12/2023
1867: Mastering Dentistry's Financial Game Pt. 2
On today's episode we're diving into the second half of our engaging crossover episode. In part two of our conversation with Ross Brannon on the Financial Flossing Podcast, we continue our deep dive into the dental industry. This episode focuses on the dynamics of consolidation, the role of DSOs, and the keys to a successful transition in the dental field. Additionally, Ross shares his journey into financial planning, his experiences working with dentists, and his past as an elite lab athlete. This insightful conclusion is filled with valuable lessons and entertaining anecdotes that are sure to resonate with our listeners. If you haven't heard part one yet, I highly recommend pausing here, checking it out first, and then returning for this informative conclusion. EPISODE RESOURCES https://rossbrannon.com/financial-flossing-podcast-with-ross-brannon https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
26:0308/12/2023
1866: Mastering Dentistry's Financial Game Pt. 1
On today's episode of the Dentalpreneur Podcast, we have a crossover episode with Ross Brannon on his Financial Flossing Podcast. Dr. Mark Costes, delves deep into the essentials of practice management. Ross, a financial analyst who specializes in the dental industry, engages with Mark on a variety of crucial topics. They discuss the origins of the Dental Success Institute, common challenges faced by dentists, and key mistakes to avoid. The conversation also covers Mark's insights on DSOs and his thoughts on industry consolidation. This is part one of a two-part series, packed with invaluable insights for every dental professional. Don't forget to tune in tomorrow for the compelling conclusion in part two of this crossover episode! EPISODE RESOURCES https://rossbrannon.com/financial-flossing-podcast-with-ross-brannon https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
31:5807/12/2023
1865: Dental RE Fundamentals
On today's episode, join JJ Ditkofsky from the recent presentation at the TPL event in San Diego with his presentation titled "Leases". JJ Ditkofsky of We Care Practice Advisors unfolds the layers of dental real estate, crucial for practice startups and commercial real estate dealings. Dive into the nuances of lease negotiations and strategies that form the bedrock of financial planning for any dental practice. Learn about the startup process and the role of financing, dictating real estate choices and equipment investments. Plus, understand the foresight needed for long-term planning in practice sales, where today’s lease agreements can profoundly influence tomorrow's business outcomes. To gain more wisdom on launching your practice successfully, check out The Practice Launchpad at https://www.thepracticelaunchpad.com/. EPISODE RESOURCES https://www.thepracticelaunchpad.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
38:0506/12/2023
1864: Dental Innovation
On today's episode of the Dentalpreneur Podcast, host Dr. Mark Costas welcomes Dr. Michael Lowe, a seasoned dental professional with over 14 years of experience. Dr. Lowe shares his unique journey from the greens of the golf course to the leader of a thriving dental practice. The conversation uncovers the realities of entrepreneurial growth within the dental industry, the importance of building a strong team, and the challenges of staffing in today's market. Additionally, Dr. Lowe discusses his innovative venture, Tef Ball, providing a rare glimpse into the invention process within the dental field. Don't miss this insightful discussion on the blending of clinical expertise and entrepreneurial spirit in modern dentistry. From the onset, Dr. Michael Lowe details his unexpected transition into dentistry, highlighting the determination required to switch careers and excel in a new field. As Dr. Lowe recounts his expansion from solo practice to a multi-location enterprise, he underscores the steep learning curve he navigated and the critical role his support staff played in his success. Staffing challenges have not deterred him; instead, Dr. Lowe emphasizes the significance of fostering a strong team culture for retention in a competitive landscape. The episode also dives into Dr. Lowe's inventive side with the development of Tef Ball, a product aimed at improving dental implant procedures, illustrating the lengthy and intricate journey from conception to market-ready product. To learn more about Dr. Michael Lowe's innovative work and to get a closer look at Tef Ball, visit https://tefball.com/. Join us for a discussion that's as much about the entrepreneurial journey as it is about the dedication to dental excellence. EPISODE RESOURCES https://tefball.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
42:4605/12/2023
1863: Frameworks for Systemization Success
On today's episode, join Dr. Mark Costes as he delves into the crucial aspects of systemization and calibration for dental practices, from his recent presentation at the TPL event in San Diego titled "Systemization & Calibration". Discover the foundational elements of the 'Elite Practice Blueprint' which highlights six key pillars necessary for a high-performing practice. Gain insights into the APE framework (AI PPE), a strategic approach for effective practice prioritization. Learn about optimal expense ratios for phase 4 practices, and understand when it's advantageous to remain an associate versus transitioning to practice ownership. Explore the differences between fixed and variable expense ratios and the techniques for managing and calculating them. Finally, Dr. Costes discusses the significance of identifying Key Performance Indicators (KPIs) and primary objectives in a dental practice to ensure efficient and goal-oriented management. For more valuable insights, be sure to check out The Practice Launchpad. EPISODE RESOURCES https://www.thepracticelaunchpad.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
20:2004/12/2023
1862: Human Capital Recruitment Meets Tech
On today's episode, we're joined by Trey Tepechin, the innovative CEO and co-founder of Cloud Dentistry. Trey shares his fascinating journey from Harvard Law School to revolutionizing dental staffing. Listen as we explore the inefficiencies of traditional legal practice, the inspiration behind Cloud Dentistry, and how the platform is addressing current challenges in the dental industry." Dive into the world of dental staffing with Trey Tepechin, as he recounts his transition from law to dentistry and how his desire for efficiency led to the birth of Cloud Dentistry. Trey discusses the contrast between his time as an attorney and the creation of a tech platform that is reshaping how dental practices hire staff. As a result of COVID-19, the dental industry faced a significant shortage of professionals, particularly hygienists. Cloud Dentistry responds by unlocking 'fractional units of labor,' allowing dental practices to tap into a wider pool of part-time professionals to fill their staffing needs. This platform offers an alternative to the traditional staffing model, cutting out placement fees and enabling a more direct and cost-effective hiring process. Trey also shares insights on the legal nuances and challenges of using 1099 workers and the platform's success in navigating these complexities. To learn more about how Cloud Dentistry is pioneering change in the dental industry and for a chance to connect with Trey Tepechin, visit www.clouddentistry.com. EPISODE RESOURCES www.clouddentistry.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
44:5501/12/2023
1861: The Shifting Dental Consolidation Landscape Pt. 2
On today's episode, we continue our conversation with Brannon Moncrief, focusing on part 2 of our series on dental practice transitions. Brannon takes us deeper into the financial intricacies of recapitalization events within private equity, strategies for investment returns, and the compelling role of leverage in enhancing these returns. We also discuss the crucial support financial advisors offer to dental practice owners during sales, and why a sell-side advisor could be a game-changer in your transition strategy. Part 2 of our series with Brannon Moncrief offers a comprehensive look into the financial mechanics behind private equity's involvement with dental practices. We dissect recapitalization events, or 'recaps', and their significance for practice owners and investors. Brannon demystifies how private equity firms achieve substantial returns through strategic cost-averaging and leverage, illustrating these concepts with a real estate investment analogy. We also delve into the importance of financial advising during the sale of a dental practice, examining how expert guidance can be the difference between a good and a great sale outcome. Brannon contrasts the approaches to selling a dental practice, highlighting the advantages of employing a sell-side advisor versus direct dealings. Lastly, we explore the full spectrum of services that sell-side advisors provide, detailing how they support clients from the inception of the sale idea to the final transaction. To gain further expertise on navigating the complexities of dental practice sales and to connect with Brannon Moncrief, visit https://dentaltransitions.com/. And if you haven't already, make sure to go back and listen to part 1 of our discussion to get fully up to speed with the valuable insights shared. EPISODE RESOURCES https://dentaltransitions.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
28:2730/11/2023
1860: The Shifting Dental Consolidation Landscape Pt. 1
On today's episode, join us for a discussion with Brannon Moncrief, a seasoned expert in dental practice transitions. We delve into the market dynamics reshaping dental practice sales, the vital role of sell-side advisors, and the changing landscape of DSO activity. Brannon offers his unique perspective on what DSOs seek in acquisition targets and how evolving DSO models impact dentists' roles post-affiliation. Tune in for strategic insights on valuation tactics used by DSOs and private equity firms in the dental space. In part one of our discussion with Brannon Moncrief, we dive into the shifting currents of the dental practice sales market. Brannon unpacks the trend of younger dentists entering the seller's market and the increasing attention from private equity, which is significantly influencing practice valuations. He underscores the critical role sell-side advisors play in enhancing economic outcomes for sellers by negotiating favorable deal structures. We also examine the evolving purchasing behaviors of DSOs, especially under the influence of current economic factors like tightening capital markets. Brannon sheds light on the attributes that make a dental practice an attractive buy for DSOs, from the seller's profile to the practice's operational structure. Furthermore, he discusses how DSO affiliations are transforming, granting doctors greater post-sale autonomy and how these changes affect the valuation process. The conversation rounds out with a detailed analysis of the strategies and tactics DSOs employ in valuing dental practices, revealing how EBITDA adjustments, equity terms, and multiples are utilized in deal-making. For more insights into the dental transitions landscape and to connect with Brannon Moncrief for expert advice on navigating your practice sale, visit https://dentaltransitions.com/. Don't forget to stay tuned for part 1 tomorrow for more invaluable knowledge on making the most of your dental practice transition. EPISODE RESOURCES https://dentaltransitions.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
37:3629/11/2023
1859: Breaking Capacity Ceilings
On today's episode, join Dr. Mark Costes and Sydney Robinson, the Executive Director of Operations at DSN, as they tackle real-world challenges faced by dental practices. With a mix of humor and wisdom, they offer their unique perspectives on managing growth, balancing professional relationships, and cultivating a positive practice culture. Their topics delve into the strategic planning required when a dental practice reaches its capacity limits. Dr. Costes and Sydney discuss the situation of a dentist who is exploring ways to manage a growing patient list and the constraints of a four-operatory practice. They talk about the decision to expand physical space, the complexities of PPO plan management, and the potential of adjusting office hours to accommodate patient demand. The focus shifts to the delicate balance of maintaining professional boundaries when personal relationships intertwine with the business. They share insights on managing situations where a team member, who is also a friend, may not fully respect the professional demands of the practice. Dr. Costes provides thoughtful strategies on addressing such sensitive issues without compromising the integrity of the workplace or personal relationships. Together, they highlight the importance of leadership in nurturing a healthy practice culture, especially when dealing with perceptions of favoritism. Dr. Costes and Sydney emphasize the role of clear communication, setting expectations, and the need for consistent leadership to maintain team harmony and ensure that the practice operates as a cohesive unit. Dive deeper into the world of dental practice management and join the conversation at DSN. Explore a community where education, resources, and peer support converge to drive success. Check out DSN at https://www.dentalsuccessnetwork.com EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
22:4128/11/2023
1858: Effective Patient Communication
On today's episode, join us as we dive into the world of dental practice efficiency and profitability with Mark and guest, Dr. Ben Kacos. Together, they unravel the secrets of effective patient communication, innovative case acceptance strategies, and techniques to re-engage patients. Whether you're a dental practitioner looking to enhance your practice or just curious about the nuances of dental management, this episode is packed with insights and practical tips. Don't miss these valuable lessons on driving success in your dental practice. This podcast episode focuses on strategies for maximizing case acceptance in dental practices. Mark and Ben discuss effective patient communication techniques, avoiding technical jargon, and innovative methods to re-engage patients. They highlight the use of varied contact methods and tailored offers, emphasizing the importance of consistent messaging across the dental team. Practical insights are offered on enhancing patient interaction from initial contact to treatment presentation, ensuring a cohesive and patient-centric approach in dental practices. Want more insights from Dr. Ben Kacos? Reach out to him at [email protected] for further guidance and resources in dental practice management. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
28:4027/11/2023
1857: Innovation in Dental Patient Acquisition Pt. 3
In Part 3 of our TPL event series on the Dentalpreneur Podcast, we conclude with powerful insights from Dr. Mark Costes, Dr. Taher Dhoon, Dr. Chris Green, and Laura Maly. Learn about designing impactful signage, using local influencers, harnessing the power of before-and-after case studies, leveraging video testimonials, and effectively responding to negative reviews. The final part of the series dives into the physical aspects of marketing, like creating effective signage and collaborating with local influencers. The episode highlights the importance of trust-building tools such as before-and-after case studies and video testimonials. Plus, get expert advice on responding to negative reviews in a way that protects and even enhances your practice's reputation. Thank you for joining us in this comprehensive marketing series. If you've missed the earlier episodes, I highly encourage revisiting Part 1 and Part 2 for a full spectrum of dental marketing expertise. EPISODE RESOURCES https://www.thepracticelaunchpad.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
29:4524/11/2023
1856: Innovation in Dental Patient Acquisition Pt. 2
Welcome back to Part 2 of our TPL event series on the Dentalpreneur Podcast. Today, Dr. Mark Costes, Dr. Taher Dhoon, Dr. Chris Green, and Laura Maly discuss key strategies for growing your patient base with goodwill, maximizing Google My Business, the realities of DIY marketing vs. using agencies, and the power of authentic internal marketing. This installment focuses on cultivating goodwill for sustainable growth. Discover strategies for enhancing your practice's digital presence, especially through Google My Business. The speakers weigh the advantages and drawbacks of DIY marketing versus agency collaboration. Emphasis is also placed on authenticity in internal marketing and mastering the art of conversation to connect with patients. Ready to take your marketing to the next level? Tune in to Part 3, where we cover building effective signage, engaging local influencers, and more. If you missed Part 1, be sure to check it out for foundational marketing strategies! EPISODE RESOURCES https://www.thepracticelaunchpad.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
36:4323/11/2023
1855: Innovation in Dental Patient Acquisition Pt. 1
On today's episode of the Dentalpreneur Podcast, we delve into Part 1 of our series from the TPL (The Practice Launchpad) event in San Diego. Join Dr. Mark Costes, Dr. Taher Dhoon, Dr. Chris Green, and Laura Maly as they explore advanced strategies for new and existing dental practices. Discover how to keep your lead list engaged, create a unique identity for your practice, and maintain clinical and social momentum. Tune in for invaluable insights! In this episode, our experts share innovative approaches for both de novo and existing dental practices. Learn how to effectively nurture your lead list, ensuring potential patients remain interested and engaged. They also discuss crafting a radical differentiator, setting your practice apart in a crowded market. Plus, gain insights into creating momentum, both clinically and socially, to elevate your practice's presence and appeal. Eager for more marketing wisdom? Don't miss Part 2 of our series, where we dive into building goodwill and leveraging Google My Business. Check out the next episode tomorrow! EPISODE RESOURCES https://www.thepracticelaunchpad.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
41:2922/11/2023
1854: Dental Career Benchmarks & Goals
On today's episode, we're excited to share a special crossover episode from the Dental Unfiltered Podcast, where Dr. Andrew Vallo and Matt Brown had an insightful conversation with our very own Dr. Mark Costes. In this episode, we delve into the complexities of achieving work-life balance in the demanding field of dentistry. In this crossover episode from the Dental Unfiltered Podcast, Dr. Mark Costes engages in a thought-provoking conversation with Dr. Andrew Vallo and Matt Brown, exploring the multifaceted world of dentistry. They delve into the concept of work-life balance, sharing insights on how to navigate professional and personal commitments effectively. Dr. Costes reflects on his personal journey, emphasizing the evolution of his understanding of life outside work. The discussion also covers the unique challenges of leading a dental practice, from managing stress and implementing systematic processes to fostering strong leadership within the team. Additionally, they touch upon the impact of coaching, mentoring, and the importance of goal setting for achieving a harmonious balance between professional growth and personal well-being. The conversation also critically examines the influence of external marketing and coaching on dentists, highlighting the potential pressures they create. For more in-depth discussions on these topics, check out the Dental Unfiltered Podcast here: https://www.dentalunfilteredpodcast.com EPISODE RESOURCES https://www.dentalunfilteredpodcast.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
45:2021/11/2023
1853: Office Management Mastery
On today’s episode, we’re joined by Sydney Robinson, the Executive Director of Dental Success Network. Mark and Sydney discuss the highlights and insights from the recent Office Manager Workshop in Omaha, Nebraska. Sydney shares her journey from office manager to a leader and mentor, emphasizing the transition from managing to leading, and the importance of empowering and inspiring the dental team. Additionally, they explore trending topics within DSN, including outsourcing to remote workers, the distribution of production for adjunctive services between dentists and hygienists, and implementing call center services to handle high call volumes. The conversation delves into the benefits of onboarding with the right training, and the value of in-house versus outsourced call handling, providing actionable strategies for dental practices. To join DSN, head on over to https://www.dentalsuccessnetwork.com/ and see if the network is the right choice for you! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
42:2820/11/2023
1852: Demystifying Advanced Prosthetics
On today’s episode, Dr. Mark Costes is joined by Dr. Dan Briskie and Dr. Taher Dhoon from the Colorado Surgical Institute (CSI) for another exciting Surgical Saturday. The trio dives into a comprehensive discussion, demystifying advanced prosthetics on full-arch hybrid cases. We delve into the often-underestimated complexities of prosthetic procedures in full arch hybrid cases. While advancements in digital dentistry have streamlined some aspects, the reality is that patient follow-ups for prosthetic adjustments are frequent and necessary. We discuss the critical importance of precise implant positioning and the intricacies of prosthetic design for ensuring optimal patient outcomes. We also explore the merits of next-day prosthetic delivery, which allows for meticulous work without overtaxing the patient. Finally, we touch upon common post-operative complications, highlighting the crucial role of patient education in post-surgical care to prevent issues and promote healing. Tune in to unpack these topics and more, as we navigate the nuances of dental prosthetics. Don’t miss out on the upcoming events from CSI. Explore and register here: https://www.coloradosurgicalinstitute.com EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
37:4518/11/2023
1851: Strategic Financial & Business Planning Pt. 2
On today’s episode, we have the second of a 2-part series from the TPL (The Practice Launchpad) event in San Diego, CA. Marks’ presentation, “Vision, Business Planning & Financials” is broken down and shared in this episode. Mark engaged in a robust debate about the importance of various assessments, such as leadership evaluations, team culture surveys, and monthly performance reviews, to gain a better understanding of the nuances within our practice and identify areas for improvement. We also broke down the critical components of effective meeting management using the PITA framework, which stands for presence, intention, time, and agenda, to ensure our discussions are focused and productive. Furthermore, we explored the concepts of lag and lead measures, understanding their distinct roles in monitoring and steering the development and success of our dental practice. If you missed part one, go back and listen to yesterday’s episode of Mark’s presentation, then check out the TPL website to see if https://www.thepracticelaunchpad.com/ is right for you! EPISODE RESOURCES https://www.thepracticelaunchpad.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
21:3517/11/2023
1850: Strategic Financial & Business Planning Pt. 1
On today’s episode, we have the first of a 2-part series from the TPL (The Practice Launchpad) event in San Diego, CA. Marks’ presentation, “Vision, Business Planning & Financials” is broken down and shared in this episode. Mark shared insights on the crucial role of vision planning in setting a definitive path for a dental practice's future, highlighting how a clear vision can inform strategic decisions from the outset, particularly when starting a new practice. We delved into the Dental Success Institute (DSI) Mastermind Ethos, emphasizing the value of a collaborative environment that fosters growth. Additionally, we tackled the importance of understanding the turnover cost rate and its significant influence on a practice’s financial well-being. Finally, we concluded with reflections on the diverse aspects of leadership and their profound effect on a dental practice's success. Stay tuned for tomorrow’s conclusion of Mark’s presentation and in the meantime, check out the TPL website to see if https://www.thepracticelaunchpad.com/ is right for you! EPISODE RESOURCES https://www.thepracticelaunchpad.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
29:2516/11/2023
1849: Decoding Dental Practice Challenges Pt. 2
On today’s episode, we have the second part in a 2-part series from an event hosted by both Dr. Paul Goodman, Founder & CEO of Dental Nachos & Dentist Job Connect, and Dr. Mark Costes. Mark breaks down how to determine your baseline level of systemization. He discusses how to utilize foundational principles to inspire and motivate your team and lastly, analyzing and giving an objective score for leadership in your dental practice. Ready to elevate your dental practice? Check out the Dental Success Institute at https://www.truedentalsuccess.com EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
26:1315/11/2023
1848: Decoding Dental Practice Challenges Pt. 1
On today’s episode, we have the first part in a 2-part series from an event hosted by both Dr. Paul Goodman, Founder & CEO of Dental Nachos & Dentist Job Connect, and Dr. Mark Costes. Mark discusses the transition from dental practice ownership to focusing on philanthropic work, sharing his journey from owning multiple practices to doing dentistry solely as a charitable act. He highlights the significance of systematic thinking in business operations, discussing the importance of operational systemization and creating frameworks for efficiency and effectiveness. He also delves into the concept of the ‘success tax’, explaining that with greater success comes greater challenges, and stressing the importance of being equipped to handle those challenges. Ready to elevate your dental practice? Check out the Dental Success Institute at https://www.truedentalsuccess.com EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
25:2614/11/2023
1847: Software Consolidated
On today's episode of the Dentalpreneur Podcast, join me as I sit down with Jeanina Pizzano, the dynamic Director of Strategic Partnerships at Carestack. With her deep-rooted experience in the dental industry, Jeanina delves into the transformative impact of Carestack's innovative, cloud-based software on dental practice management. Don’t miss out as we explore the intersection of technology and dentistry, and uncover insights on streamlining your practice for success Pizzano, with over 17 years of experience in dentistry, discusses her journey, emphasizing the role of innovation and partnership in the field. She highlights the challenges dental professionals face in managing practices and the need for efficient systems. Pizzano explains the advantages of Carestack's all-in-one, cloud-based software solution in streamlining practice management. The discussion also touches on the software's features, including AI integration, and the importance of personalized training for effective transition and adaptation. Interested in revolutionizing your dental practice with cutting-edge technology? Check out CareStack at https://carestack.com/ and for personalized insights, don’t hesitate to reach out to Jeanina at [email protected]. Dive into the future of dental practice management today! EPISODE RESOURCES https://carestack.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
35:1013/11/2023
1846: Super GP Strategies
On today's episode of the Dentalpreneur podcast, we dive into the presentation 'From GP to Super GP' by Dr. Taher Dhoon and Dr. Dan Briskie, held at the recent DSI Mastermind in St. Louis. In their presentation "From GP to Super GP" at the DSI Mastermind in St. Louis, Dr. Taher Dhoon and Dr. Dan Briskie highlighted the journey of General Practitioners (GPs) evolving into Super GPs. They emphasized continuous learning, skill development, and confidence-building, focusing on complex procedures like surgical extractions, orthodontics, and implants. They discussed the benefits of in-house procedures for patient care and profitability, including detailed techniques for tissue manipulation and implant placement. They stressed the importance of patient-centric treatment planning, mentorship, and adapting to new knowledge and feedback. The discussion also covered advanced procedures like sinus augmentation, material choices for dental prosthetics, and handling anatomical challenges. To learn more about advanced surgical techniques and dental practice enhancement, check out the Colorado Surgical Institute at https://www.coloradosurgicalinstitute.com/ EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
01:16:1111/11/2023
1845: Crafting A Patient Experience
On today's episode, we have Dr. Ben Kacos, a standout member of the Dental Success Institute (DSI) and a Black Belt coach hailing from Shreveport, Louisiana. Dr. Kacos shares his journey of significant growth in the dental industry and delves into his upcoming live training session in Scottsdale, Arizona. This session will cover critical areas such as treatment planning, case acceptance, and marketing—areas where Dr. Kacos has demonstrated exceptional proficiency as he expanded his practice from modest beginnings to a substantial enterprise. In this episode, Dr. Ben Kacos shares his insights on the transformative impact of sedation dentistry on both patient experience and practice growth. He discusses the dedication required to obtain an IV sedation license and its value as a differentiator for dental practices. Dr. Kacos stresses the importance of a proactive and affirming patient interaction, starting right from the initial phone call to ensure a 'yes' culture within the practice. He details how a choreographed approach to patient care, from ambiance to staff training, primes patients for a positive reception to treatment recommendations. Moreover, Dr. Kacos highlights the effectiveness of empowering staff to handle diagnostics and treatment discussions, which streamlines the case presentation process and boosts patient case acceptance. His upcoming live training promises to delve into these practices in more detail, offering attendees a comprehensive strategy to refine their approach to case presentation and marketing, with the goal of driving substantial practice growth. Listeners can dive deeper into Dr. Kacos's strategies by attending his live training. For more information, reach out at [email protected] and don't miss the opportunity to revolutionize your practice. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
33:4710/11/2023
1844: Capturing A Company's Cultural Essence
On today's episode, we're thrilled to welcome Chris Ronzio, founder and CEO of Trainual, a trailblazing software platform that's redefining how businesses onboard, train, and scale their teams. Chris's journey from a teenage entrepreneur to a best-selling author and thought leader in business efficiency exemplifies the spirit of innovation and excellence. Join us as we uncover the story behind Trainual, Chris's personal mission, and the profound impact his work is having on businesses across 180 countries. In our conversation, Chris delves into the genesis of Trainual, revealing how a high school video production company sparked the need for effective delegation and training methods. He illuminates the four pillars of Trainual—company profile, people, policies, and processes—and how these elements form the bedrock of a robust training system. Chris emphasizes the value of capturing a company's cultural essence, ensuring every team member, from interns to executives, shares a common understanding of the mission and operations. We also explore the role of AI in Trainual, how it simplifies content creation, and aids in knowledge retrieval, making the platform an indispensable part of any company's growth toolkit. Real-world success stories from various sectors, including Iron Man and marketing firms, showcase Trainual's versatility and its role in streamlining HR processes, saving costs, and fostering consistent employee training. For listeners eager to transform their business's training and onboarding experience, visit trainual.com and use code "dentalpreneur20" for 20% off. Discover how Trainual can unlock your team's potential and drive your business forward. EPISODE RESOURCES www.trainual.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
44:2609/11/2023
1843: AI, Bioengineering & Dentistry
On today's episode, we're thrilled to introduce Parsa Shahidi, a D4 dental student with a fascinating blend of experiences in biomedical engineering, entrepreneurship, and with an upcoming residency at Harvard School of Dental Medicine. Dr. Costas leads the conversation, highlighting the unexpected paths that brought them together and delving into Parsa's multidisciplinary approach to dentistry. Parsa steps us through his journey from a Massachusetts upbringing imbued with entrepreneurial spirit, through his pivot from biomedical engineering to dentistry, influenced by a desire to impact healthcare. He shares the story behind founding an audio engineering technology company and how his startup experiences are shaping his contributions to dental AI and oral health. We get an intimate look at his academic and professional odyssey, which showcases a balance of technical prowess and business insight, leading him to the dental field. As a dental student, Parsa confronts the dual challenge of managing startup ventures while immersing himself in rigorous academic training, a testament to his commitment to maintaining a rich tapestry of interests. Looking forward, Parsa discusses his aspiration to intertwine his clinical practice with technological innovation, particularly focusing on the potential of AI in specialties like endodontics. To get a glimpse into the future of dentistry through Parsa's eyes and to keep up with his innovative endeavors, make sure to visit his LinkedIn profile at https://www.linkedin.com/in/parsa-shahidi-091554121/. Join us to uncover how Parsa is not just preparing for a future in dental medicine but actively shaping it through a unique blend of engineering acumen and entrepreneurial zeal. EPISODE RESOURCES https://www.linkedin.com/in/parsa-shahidi-091554121 https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
53:5708/11/2023
1842: DSOs, Multiples & Liquidation
On today's episode, Mark sits down with Chip Fichtner, the principal of Large Practice Sales (LPS), to delve into the transformative trends of consolidation and investment in the dental industry. They discuss the significant impact of 'invisible' Dental Support Organizations (DSOs) and how they are reshaping the landscape of dental practice ownership. In an enlightening conversation, Dr. Costes and Chip Fichtner examine the surge of over $10 billion of new equity capital pouring into dental consolidation. They unravel the concept of 'invisible' DSOs—entities that partner with practices to offer support and capital while preserving the practice's unique identity and autonomy. Exploring the dynamics of invisible DSOs, the duo sheds light on how these organizations, backed by diverse investors such as private equity, family offices, and sovereign wealth funds, prefer to acquire a majority stake in dental practices. They operate as 'silent' partners, offering substantial support systems without altering the practice's established brand or operational software. The discussion then pivots to the critical factors influencing practice value and multiples during acquisitions. Chip provides insights into how the number of bidders, practice growth rates, and regional demographics—especially in high-demand areas like the Sun Belt—play a significant role in determining a practice's market value. Highlighting the benefits of partnering with DSOs, they discuss how practices can leverage improved digital marketing, recruitment capabilities, and negotiate better reimbursement rates and benefit costs, courtesy of the DSO's expansive network and scale. Fichtner elucidates the strategic approach LPS employs to represent dental practices. He emphasizes their meticulous process in connecting sellers with the ideal invisible DSO buyers, aiming to establish synergistic relationships that maximize practice valuation. Finally, the concept of the 'First Bite' and 'Second Bite' of the apple is explained. Chip breaks down the financial implications of initial cash-outs at closing and the potential for future earnings through strategic partnerships. They underscore the exponential growth potential of retained equity when aligning with the right DSO. For a deeper dive into the future of dental practice ownership and to explore opportunities for your practice, visit Large Practice Sales at largepracticesales.com. Discover how invisible DSOs can become a game-changing partner for your practice. EPISODE RESOURCES largepracticesales.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
49:0207/11/2023
1841: The Dental Boardroom
On today's episode, we have the pleasure of repurposing Dr. Mark Costes's insightful conversation from Wes Read's The Dental Boardroom podcast, bringing the key highlights directly to our listeners. Join us as Dr. Costes delves into the lessons and experiences that shaped his professional path. Dr. Costes recounts his unique journey from being an athlete to establishing himself in the field of dentistry, underscoring the parallels between the resilience and teamwork seen in sports and their importance in dental practice. He shares entrepreneurial lessons from his early venture into the catering truck business and how this experience was instrumental in his successful transition from an associate dentist to owning his practices. Despite facing learning challenges and multiple rejections from dental schools, Dr. Costes’s story is one of unwavering persistence, culminating in his entrepreneurial achievements. The episode also sheds light on the necessity of business education for dentists, discussing the "Associates on Fire" program which aims to prepare dentists for practice ownership through a comprehensive business education. Dr. Costes emphasizes the substantial returns on investing in business management and financial education over conventional financial investments, advocating for continued professional growth and learning. To gain further insights into the business side of dentistry and to explore the valuable resources mentioned in our discussion, don't forget to check out Wes Read at www.practicecfo.com. Discover the tools and knowledge that can empower your dental practice to thrive in today's competitive landscape. EPISODE RESOURCES www.practicecfo.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
57:3006/11/2023
1840: Zirconia Implants
On today’s episode, Dr. Mark Costes is joined by Dr. Dan Briskie and Dr. Taher Dhoon from the Colorado Surgical Institute (CSI) for another enlightening Surgical Saturday. The trio, along with special guests Jamie Levine and Brittany Sherwin from NeoDent, dive into a comprehensive discussion comparing different implant types and protocols, with a spotlight on zirconia implants. The episode kicks off with Dr. Briskie sharing his journey from skepticism to acceptance concerning zirconia implants, attributing the shift to increased patient demand driven by aesthetic preferences and theoretical allergy concerns related to titanium. Brittany Sherwin chimes in on the historical evolution and adoption of zirconia implants, emphasizing NeoDent’s innovative two-piece ceramic design tailored for aesthetic and immediate loading protocols. A substantial portion of the discussion is dedicated to contrasting the placement protocols of zirconia and titanium implants, led by Dr. Briskie. He elaborates on the need for a delicate approach when handling zirconia implants to prevent cracking, a common issue attributed to the difference in torque requirements between zirconia and titanium. The discussion navigates through the detailed steps of preparing the osteotomy, the use of bone taps, and the importance of adhering to specified RPM and torque values to ensure the successful placement of zirconia implants. Dr. Dhoon supplements the conversation by sharing his own experiences and the need to unlearn some muscle memory associated with titanium implant placement to accommodate the delicate nature of zirconia. The episode is rich with practical insights, offering listeners a deep dive into the nuanced world of implantology, especially the emerging trend and protocols surrounding zirconia implants. Dr. Briskie and Dr. Dhoon’s shared experiences and the information provided by the NeoDent representatives make this episode a valuable resource for dental practitioners keen on staying updated with the evolving landscape of dental implant materials and techniques. Don’t miss out on the upcoming event from CSI. Explore and register here: https://www.coloradosurgicalinstitute.com/#1 EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
38:0504/11/2023
1839: Utilizing & Maximizing CEO Time Pt. 2
On today's episode, we continue the insightful discussion from the previous session with Dr. Kelly Dove, Dr. Summer Kassmel, and Ashley Hirschfeld. As successful business owners, they delve deeper into the intricacies of optimizing CEO time for both owners and key team members. If you haven't yet, make sure to check out part one for a comprehensive understanding of the journey from clinician to executive. Key Takeaways: Scheduling Focus Time: Understanding the significance of dedicated focus time for large advanced initiatives, not just for owners but also for key team members. Setting Up for Success: Unveiling strategies for effectively scheduling CEO focus time to avoid common timing mistakes that hinder productive clinical work. Purposeful Pre-Planning: Delving into the strategy of purposeful pre-planning for maximum effectiveness, shifting from a reactive to a proactive planning approach. Integrating Assistance: Discover the transformative impact of integrating personal, administrative, and executive-level assistance into your life and organization, and how it propels both personal and professional growth. Absorbing Valuable Insights: Encouragement to take time to absorb the wealth of knowledge shared by these successful entrepreneurs and leaders within their dental practices. Make sure to revisit yesterday's 1st part of this 2-part series for a well-rounded grasp of the discussions. Join the Dental Success Network at https://www.dentalsuccessnetwork.com/ for more enriching dialogues and to connect with a community of forward-thinking dental professionals. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
34:5203/11/2023
1838: Utilizing & Maximizing CEO Time Pt. 1
On today's episode, we delve into a riveting discussion with Dr. Summer Kassmel, Dr. Kelly Dove, and the GSD Queen, Ashley Hirschfeld, the COO of Dental Success Network. The focus is on a crucial pivot—transitioning from a primarily clinical role to a clinical/executive hybrid, emphasizing the crafting of 'CEO time' amidst bustling schedules. This episode is the first part of a two-part series unraveling the mysteries of non-clinical deep work and how to integrate high-value tasks effectively. Key Takeaways: Understanding CEO Time: Discover the essence of setting aside dedicated CEO time for non-clinical, high-value tasks, and why it’s a game-changer for dental professionals evolving into executive roles. Avoiding the Chair-Side Trap: Learn about the common pitfall of defaulting to chair-side tasks and how to channel your focus on executive functions without getting bogged down by clinical duties. Navigating the Identity Shift: Delve into the emotional and practical aspects of transitioning from clinician to CEO, and why this shift is often laden with challenges. Crafting Effective Systems: Uncover the core elements vital to integrating into your system during CEO time to drive productivity and strategic focus. Dodging Task-Oriented Pitfalls: Understand why it's crucial to avoid task-oriented time chunks during dedicated deep work sessions, and how to structure your CEO time for maximal impact. Drawing Boundaries: Learn the art of setting clear boundaries with your team to minimize distractions and amplify the value derived from your CEO time. Be sure to tune in tomorrow for the concluding episode of this enlightening two-part series. Become a part of the transformative discussions by joining the Dental Success Network at https://www.dentalsuccessnetwork.com/. See you in the next episode! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
44:0102/11/2023
1837: Building Your Economic Engine: Doctor Development Pt. 3
On today's episode, Dr. Mark Costes unfolds a wealth of insights from his presentation at the recent Polaris DSI crossover event. The theme of this enlightening series is "Building your Economic Engine: Doctor Development", aimed at empowering dental practitioners with the knowledge and tools to excel in their practice. This three-part series will journey through various facets of doctor development, showcasing proven strategies and protocols to elevate practice operations and financial performance. Topics Discussed: Dr. Costes shares his approach to crafting incentive programs within his businesses, revealing strategies to motivate and reward outstanding performance. The discussion transitions to handling hygienist bonuses in the dental office, providing actionable insights to devise a fair and motivating bonus structure. The presentation rounds off with an engaging Q&A session, where Dr. Costes addresses a variety of insightful questions from the audience, further enriching the learning experience. If you've missed Part 1 and Part 2, go back and check them out to gain a full understanding of building your economic engine. To join a network of ambitious dental practitioners, explore DSN at https://www.dentalsuccessnetwork.com/. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
25:5101/11/2023
1836: Building Your Economic Engine: Doctor Development Pt. 2
On today's episode, Dr. Mark Costes unfolds a wealth of insights from his presentation at the recent Polaris DSI crossover event. The theme of this enlightening series is "Building your Economic Engine: Doctor Development", aimed at empowering dental practitioners with the knowledge and tools to excel in their practice. This three-part series will journey through various facets of doctor development, showcasing proven strategies and protocols to elevate practice operations and financial performance. Topics Discussed: Dr. Costes discusses the Horizon Dental Group associate onboarding audit protocol, underscoring the significance of performing audits and its correlation to calibration. This segment unveils key strategies to ensure seamless onboarding and alignment of new associates. The focus shifts to the master onboarding checklist, a comprehensive tool to navigate the onboarding process effectively, ensuring all critical aspects are addressed to foster a conducive working environment. If you haven't listened to Part 1, go back and check it out. Stay tuned for the concluding Part 3 of this series tomorrow. Join the DSN community at https://www.dentalsuccessnetwork.com/. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
20:3831/10/2023
1835: Building Your Economic Engine: Doctor Development Pt. 1
On today's episode, Dr. Mark Costes unfolds a wealth of insights from his presentation at the recent Polaris DSI crossover event. The theme of this enlightening series is "Building your Economic Engine: Doctor Development", aimed at empowering dental practitioners with the knowledge and tools to excel in their practice. This three-part series will journey through various facets of doctor development, showcasing proven strategies and protocols to elevate practice operations and financial performance. Topics Discussed: Dr. Costes delves into the stages of the hierarchy of competence, illuminating a learning model that transitions from incompetence to competence. This segment lays the foundation for recognizing and fostering skill development within the dental practice. The conversation transitions to the DSI blueprint, outlining the pillars essential for ascending to a DSI blackbelt. This blueprint is meticulously crafted to guide dental practitioners through a progressive pathway towards enhanced practice mastery. Stay tuned for Part 2 of this enlightening series tomorrow. To delve deeper into a community of growth-oriented dental practitioners, join DSN at https://www.dentalsuccessnetwork.com/. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
27:4530/10/2023
1834: Lateral Sinus Lifts
On today's episode, we continue with our enlightening Surgical Saturdays series in collaboration with the Colorado Surgical Institute (CSI). Dr. Mark Costes is joined by the astute Dr. Taher Dhoon and Dr. Dan Briskie to delve into the nuances of Lateral Sinus Lifts, following up on our previous discussion on Vertical Sinus Lifts. Our trio of dental aficionados unpack the procedural intricacies, troubleshooting, and post-operative care associated with lateral sinus lifts, aiming to bolster your surgical acumen. Topics Discussed: The conversation kicks off with a discussion on performing lateral sinus lifts, as our experts share indispensable tips to execute this procedure with efficacy and efficiency. A focal point of the discussion is on managing unforeseen challenges - specifically, what steps to undertake if a tear occurs while performing the sinus lift. The guidance provided aims to equip practitioners with the knowledge to navigate such challenges adeptly. Transitioning to post-operative care, the conversation shifts to preferred post-op instructions following a sinus lift. The emphasis is on ensuring a smooth recovery while minimizing complications, underlining the importance of adept post-operative guidance. Elevate your surgical prowess by attending a class at the Colorado Surgical Institute. Discover a myriad of courses that aim to refine your surgical skills and broaden your dental horizons. Secure your spot in an upcoming class at https://www.coloradosurgicalinstitute.com/#1 and take a significant stride in your dental surgical journey. EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
54:4428/10/2023
1833: Your Story Matters More Than Stats or Statistics
On today's episode, we are thrilled to have Mike Sula, Sales Director at Studio 8e8, share his invaluable insights from the DSI Mastermind held in September this year. With his boundless optimism and knack for storytelling, Mike delves into the unique narrative every dental practitioner carries and how it can significantly impact marketing strategies in the dental sector. Topics Discussed: Mike kicks off by exploring the hurdles encountered on the road to becoming a dental practitioner, shedding light on the demanding educational and professional milestones. He emphasizes the potency of sharing personal narratives in the marketplace, forging a deeper connection with potential patients and employees. Providing a statistical lens, Mike breaks down the attrition rates witnessed at varying phases of a dental professional’s journey, offering a realistic glimpse into the field. The discussion transitions to the crucial aspect of team building and fostering an environment that magnetizes the right caliber of patients and team members. Mike navigates through the evolution of dental marketing, underscoring the imperative of crafting a digital experience that resonates with contemporary patients. Delving into the heart of story-driven marketing, Mike elucidates how this approach aids in connecting with the community, attracting an aligned clientele, and setting the practice apart in a bustling market. The crux is crafting a brand narrative that vibrates with potential patients and shines bright in a competitive landscape. To delve deeper into the realm of dental success, consider joining DSN at https://www.dentalsuccessnetwork.com/. For more on creating a compelling narrative for your practice, check out Studio 8e8 at https://s8e8.com/. Your story isn't just a narrative, it's the cornerstone of your practice's unique identity in a crowded marketplace. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
33:3127/10/2023
1832: Systemization & Calibration in Multiple Locations Pt. 2
On today’s episode, Dr. Mark Costes continues the engaging discussion from the Polaris DSI crossover event on "Systemization & Calibration in Multiple Locations." In this part, he dives deeper into the belt classification within DSI and explores how to heighten productivity and efficiency across various practices. Topics Discussed: Dr. Costes kicks off with an explanation of the belt classification within DSI, unraveling the meanings behind each level and how dental professionals can advance through the ranking system. Discover strategies on making processes and systems more productive and efficient, enabling a smoother operational flow. The conversation transitions into the significance of monitoring Key Performance Indicators (KPIs) to gauge the performance and health of your practice. Uncover the nuanced difference between calibration amongst multiple practices versus calibration within a single practice, and why this distinction is crucial. Dr. Costes rounds off the episode by elucidating on integrating systemization into a dental practice that initially lacks structured systems, guiding listeners on the path to organized, scalable operations. If you haven't already, go back to listen to part 1 for a comprehensive understanding of Dr. Costes' insights on systemization and calibration. And don’t forget to join DSN at https://www.dentalsuccessnetwork.com/ for a wealth of resources and a supportive community. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
25:4126/10/2023
1831: Systemization & Calibration in Multiple Locations Pt. 1
On today's episode, Dr. Mark Costes shares his journey into dentistry and unveils how he managed to eliminate bottlenecks in his dental practices. This talk was part of a Polaris DSI crossover event, focusing on "Systemization & Calibration in Multiple Locations." Topics Discussed: Dr. Costes recounts his personal journey into the field of dentistry, shedding light on the initial challenges and how he evolved to overcome them. Delve into the AIPPE Framework: Analyze, Identify, Prioritize, Plan, and Execute, which Dr. Costes employed to streamline operations and enhance productivity in his practices. Dr. Costes wraps up part 1 by sharing insights on ideal expense ratios within the Dental Success Companies, elucidating how maintaining these ratios contributes to financial robustness and sustainability. Eager for more insights? Check out part 2 tomorrow to continue this enlightening discussion. Meanwhile, consider joining DSN at https://www.dentalsuccessnetwork.com/ for more valuable resources and community connections. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
45:1025/10/2023
1830: Results are the Bi-Product Pt. 2
On today's 2nd-part episode, we're diving into a riveting presentation by Jake Conway titled "Results are the Bi-Product." Jake, with a profound background in Operations Analysis and a journey that led him to empower dental practices, unveils invaluable insights into personal growth and operational excellence in the realm of dental practice management. Jake navigates through the operational metrics and objectives tailored for diverse sections of the practice including the front office, back office, hygiene, and doctor's case acceptance. The narrative underscores the necessity of incessant monitoring and analysis to decipher the narratives behind any discrepancies in goal attainment. As the discussion steers towards financial literacy, Jake elucidates EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization), a pivotal metric in assessing the financial vitality of the practice. The conversation doesn't halt there; it extends into the territories of cash flow, profit, and available funds, highlighting the imperative of comprehending financial statements to adeptly manage the financial reservoirs of the practice. Make sure you go back and listen to yesterday’s part 1 episode. Meanwhile, expand your horizons by joining DSN at: https://www.dentalsuccessnetwork.com EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
22:0424/10/2023
1829: Results are the Bi-Product Pt. 1
On today's 1st-part episode, we're diving into a riveting presentation by Jake Conway titled "Results are the Bi-Product." Jake, with a profound background in Operations Analysis and a journey that led him to empower dental practices, unveils invaluable insights into personal growth and operational excellence in the realm of dental practice management. In this segment, Jake delves into the heart of team culture, underlining the significance of rallying a high-accountable cohort and fostering honest dialogues both within oneself and among team members. As Jake unfolds his narrative on personal growth, listeners are invited to confront the fears of success, failure, and judgment that often lurk in the entrepreneurial journey. A focal point of this episode orbits around the essence of recognizing and articulating core values within the team, a cornerstone for harmonious and productive practice dynamics. Excited for more? Stay tuned for Part 2 of this presentation where Jake delves deeper into operational metrics and financial acumen. Meanwhile, expand your horizons by joining DSN at: https://www.dentalsuccessnetwork.com EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
26:4823/10/2023
1828: Vertical Sinus Lifts
On today's episode, Dr. Mark Costes dives into an informative discussion on vertical sinus lifts. Joining him are the insightful Dr. Dan Briskie and the innovative Dr. Taher Dhoon. In this episode, the discussion begins with demystifying and simplifying vertical sinus lifts, a crucial procedure in dental surgery. Dr. Taher Dhoon and Dr. Dan Briskie share their personal approaches to these procedures in their own practices, offering a glimpse into the practical aspects of sinus lifts. They delve into Sinus Elevation Guidelines and recommend specific Sinus Elevation Kits, shedding light on the tools that can aid in successfully performing these procedures. The conversation extends to the various techniques of performing a sinus lift, providing a comprehensive understanding of the procedure. Further, they answer questions from DSN Members within the community, making this a collaborative and enlightening discussion for anyone looking to deepen their understanding of vertical sinus lifts. For those keen on advancing their surgical knowledge and skills, do explore the Colorado Surgical Institute at https://www.coloradosurgicalinstitute.com/#1 EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
01:05:5921/10/2023
1827: Multiple Practices, Culture & Alignment Pt. 2
On today's episode, we delve into a two-part presentation from a recent Polaris/DSI crossover event held in Phoenix, AZ, titled "Scaling from Clinician to CEO". This enlightening presentation, titled "Culture & Alignment," was part of a larger dialogue aimed at bridging the gap between clinical practice and executive leadership within the dental profession. As we transition into the second segment, the conversation pivots towards the frameworks that underpin the Dental Success Company. What does it take to stand out as an exceptional leader or manager in today's competitive landscape? How should one navigate the waters of feedback, praise, and criticism? We also dissect the mechanics of executing special projects, right from inception to successful completion, offering insights on project management strategies that ensure objectives are met, and expectations are surpassed. If you haven’t already, be sure to go back and listen to Part 1 of this presentation to fully grasp the context of today’s discussion. Continue your journey of growth and learning by joining the Dental Success Network, where you can interact with like-minded professionals committed to evolving the dental industry: https://www.dentalsuccessnetwork.com EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
34:0220/10/2023
1826: Multiple Practices, Culture & Alignment Pt. 1
On today's episode, we delve into a two-part presentation from a recent Polaris/DSI crossover event held in Phoenix, AZ, titled "Scaling from Clinician to CEO". This enlightening presentation, titled "Culture & Alignment," was part of a larger dialogue aimed at bridging the gap between clinical practice and executive leadership within the dental profession. In the first segment of this presentation, the focus is channeled towards understanding workplace culture and the hidden costs that come with employee turnover. Our discussion segues into the exploration of the Four Futures: Mind, Meaning, Muscle, and Money, and how these elements intertwine in the professional realm. We also delve into the multifaceted roles a leader shoulders in a workplace setting, anchoring the discourse on the ethos of Dental Success Institute (DSI) leadership and how it's cultivating a paradigm shift in industry standards. Stay tuned for Part 2 of this presentation, releasing tomorrow, where we will delve deeper into the frameworks that guide the Dental Success Company and explore the traits of exceptional leaders and managers. In the meantime, join the Dental Success Network to engage with a community of forward-thinking dental professionals: https://www.dentalsuccessnetwork.com EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
27:1619/10/2023
1825: Power, Time & Money Pt. 2
On today’s episode, we continue unraveling the profound insights from Alastair MacDonald’s presentation at the Dental Success Summit 2023 in San Antonio, TX. In this second part of a two-part series, Alastair explores the concept of power and how mastering it can significantly enhance both personal and professional fulfillment. His talk, titled "Escape Velocity: Power, Time & Money," provides a roadmap for dental professionals to navigate the often tumultuous waters of the dental industry with grace and effectiveness. Leverage: While the dental profession often entails accumulating student debt, practice loans, hiring associates, or even acquiring additional practices, Alastair challenges the narrative by emphasizing the unlevered aspects of one’s skillset as the most crucial tools for success. Blame, Shame, & Guilt: Alastair introduces the concept of reality distortion techniques and how overcoming these emotional hurdles can pave the way to a healthier professional outlook. A New Relationship with Uncertainty: Encouraging a fresh perspective towards the unknown, which is often seen as a barrier rather than an opportunity for growth and innovation. What Are You Optimizing For?: A reflective prompt urging professionals to identify and align their actions with their core values and goals. Your Most Valuable (Unlevered Skills): Alastair lists a series of skills including reprimand, forgiveness, kindness, sales, acknowledgement, incentives, apologies, charity, negotiation, diplomacy, and storytelling as pivotal, yet often overlooked, tools for fostering a thriving professional environment. New Mistakes vs. Old Mistakes: Encouraging the cultivation of a learning environment where new mistakes are seen as opportunities for growth, contrasting with the stagnation that arises from repeating old mistakes. Having a Team That Says “Check My Math”: Advocating for a collaborative team dynamic where individuals seek feedback and validation before proceeding with important decisions, fostering a culture of collective responsibility and continual improvement. Coupling All These Concepts Together: Alastair encapsulates how integrating these elements can fundamentally uplift the level of joy and satisfaction in one’s professional journey. Your pathway to elevated professional and personal growth is within reach. Join the Dental Success Network (DSN) at https://www.dentalsuccessnetwork.com/ and immerse yourself in a community driven by shared learning, growth, and the relentless pursuit of dental excellence. Stay connected for more insightful episodes that empower you to transcend the ordinary and achieve the extraordinary in your dental practice. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
39:1718/10/2023
1824: Power, Time & Money Pt. 1
On today’s episode, we delve into the compelling insights shared by Alastair MacDonald at the Dental Success Summit 2023 held in San Antonio, TX. This is the first part of a two-part episode where Alastair, a seasoned financial strategist, unpacks the intricate relationship between power, time, and money, especially in the realm of dentistry. His enlightening presentation, titled "Escape Velocity: Power, Time & Money,” sheds light on how dental professionals can navigate the financial landscape to attain a level of independence and freedom. Money: Alastair delves into the essence of money, advising on curtailing expenses while amplifying investments to foster financial growth. He introduces an intriguing concept that money is essentially tokenized time. This notion underscores that money mirrors the value of time and effort exerted to earn it, serving as a medium of exchange for the skills and time individuals devote in their professional or business pursuits. Time: Contrasting the real-world with the academic realm, Alastair points out that in the professional sphere, the swiftness in delivering results is rewarded, a stark contrast to the collegiate emphasis on taking ample time to perfect tasks. He beckons a reflective question on work-life harmony, urging individuals to contemplate whether their work for their family has the backing of their loved ones. Engaging in dialogue with family before immersing in demanding work challenges is emphasized to ensure a supportive framework. Embark on a journey of continual learning and networking with a community of like-minded dental professionals. Join the Dental Success Network (DSN) today at https://www.dentalsuccessnetwork.com/ and stay tuned for the riveting Part 2 of this episode where Alastair MacDonald continues to unravel the dynamics of power in the professional and personal domains. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
39:2817/10/2023
1823: Core Elements of Practice Growth
On today's episode, Penny Reed, an accomplished dental coach, author, and speaker with a knack for helping dental practices achieve their highest potential, sits down with Dr. Mark Costes. Many of you might know Penny from her stellar work at eAssist Dental Billing and her engaging Dental.MBA Podcast. Today, she brings her in-depth interviewing skills to our platform, diving deep into Mark's journey in dentistry and his vision for dental success. In this insightful conversation, Dr. Mark Costes delves into the driving forces behind his passion for dentistry, recounting personal experiences and motivations that led him to the field. He then shares the genesis and evolution of the Dental Success companies, detailing their mission to transform the dental industry. A significant portion of the discussion centers on leadership and the paramount importance of systemization in ensuring consistent outcomes and scalability in dental businesses. Mark concludes by distinguishing between the concepts of delegation and advocation, emphasizing the necessity of grasping both for effective practice management and growth. For those looking to revolutionize their dental practices with efficient billing solutions and strategies, be sure to check out Penny Reed with eAssist Dental Billing at https://dentalbilling.com/. And if you haven't already, don't forget to tune into her insightful Dental.MBA Podcast for more industry gems. EPISODE RESOURCES https://dentalbilling.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
38:2516/10/2023
1822: Unpacking IV Sedation
On today's episode, Dr. Mark Costes dives into an informative discussion on the transitions in dentistry, the significance of IV sedation, and the intricate details of practice and teaching. Joining him are the insightful Dr. Dan Briskie, the innovative Dr. Taher Dhoon, and the expert in dental anesthesia, Ryan Rohla. In this engaging episode, delve deep into the world of Ryan Rohla, the brain behind Prestige Anesthesia and a respected IV sedation instructor with the CSI team. While we get a fun peek into his charismatic persona and stories from his personal training days, the conversation gets profound as he details his transition from practicing to teaching sedation. Dr. Dan Briskie jumps in to highlight the game-changing nature of IV sedation in dentistry, outlining its integration into the CSI curriculum and its transformative effects on dental practices. Ryan further delineates the variety of sedation cases he manages, from simple anxiety relief to complex surgical tasks like the all-on-Xs. With Dr. Briskie, we unpack the intricacies of IV sedation licensing, curriculum nuances, and the labyrinth of state regulations. Ryan wraps up with insights into his distinct billing methods, while Dr. Briskie provides a sneak peek into an innovative class merging implant procedures with wisdom teeth removal and IV sedation. For those keen on advancing their surgical knowledge and skills, do explore the Colorado Surgical Institute at https://www.coloradosurgicalinstitute.com/#1. EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
33:3714/10/2023