The Agile Brand™ with Greg Kihlström all Episodes with AI Transcript

Business

The Agile Brand

Don't miss a thing. Hear directly from leading brands and marketing technology platforms about the challenges and opportunities facing marketers today, from AI to building customer lifetime value as well as business value. The Agile Brand™ features executives and thought leaders from top brands and platforms discussing the trends driving the industry forward, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.

#305: Starting and Growing a Business Without Outside Capital with Bryan Clayton of GreenPal

#303: Scaling startups with Paul Ruppert, Global Point View

#302: Authentic personal brands with Jen Dalton, BrandMirror

#301: Composable Customer Data Platforms with Florian Delval, ActionIQ

#300: Fostering innovation inside and outside your company, with Kurt Schaubach, Federated Wireless

#299: Black Friday Special: Warehouse and inventory strategy and the customer experience with Tina Williams, Ware2Go, a UPS Company

#298: Harnessing the Power of Data to Improve the Customer Experience with Kaz Ohta, CEO of Treasure Data

#297: Analytics and team performance with Steve Leeds, VP Business Analytics, Ironwood Pharmaceuticals

#296: Customer Success for Brand Success with Scott Salkin of Gainsight

#295: Engaging virtual meetings and events with Sam Kolbert-Hyle, Brandlive

#294: Creating a great post-purchase customer experience with Irina Poddubnaia, Trackmage

#293: I have my customer journey map... now what? with Carlos Manalo and Stratton Cherouny, Office of Experience

#292: Exploring the Future of Podcasting with Josh Nielsen, Founder & CEO of Zencastr

#291: Leading Agile Brands in a State of Continual Change, with Nancie McDonnell Ruder, Noetic Consultants

#289: 3D in Retail and Beyond, with Beck Besecker, CEO of 3D Cloud by Marxent

#288: Evaluating Digital Partners with Scott Liewehr, CEO of Digital Clarity Group

#287: CDPs and the Organization of the Future with Heidi Bullock, CMO at Tealium

#286: Real customer engagement with tangible results, with Mark Smith, CSG

#285: CX Innovation Without Boundaries, with Justin Anovick, Optimizely

#284: Using data to increase customer engagement, with James Manderson, Braze

#283: Next Best Action Approaches for Marketing with Shoel Perelman, Pega

#282: Transforming industries while benefiting customers with Demetrius Gray, Captain

#281: Improving the Retail Employee Experience with Melissa Wong, Zipline

#280: Leading Professional Services Firms to Success, with Sean Campbell, Cascade Insights

#279: Employee Engagement in a Hybrid World of Work with Alexander Embiricos of Remotion

#278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital

#277: How internal change agents drive successful digital transformation, with Adam Chen CMO of The Amenity Collective

#276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought

#275: Creating a Winning Product Roadmap to Improve a Company's Innovation Success Rate with Tony Ulwick

#274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems

#273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems

#272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia

#271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia

#270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software

#269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity

#268: Building a Strong Remote Work Culture with Tim Brackney, COO, RGP

#267: Success with influencer marketing, with Magda Houalla, Aspire

#266: The Business Value of Partner Programs with Bernie Kassar, Xactly

#265: Product Management & CX with Nichole Mace, VP Product Growth at Pendo

#264: The Power of Customer Communities with Jake Randall of Common Room

#263: Conversational AI with Bob Summers, Goodcall

#262: Sustainable strategic growth for the enterprise leader with Stuart Leo, Waymaker.io

#261: Intrinsically motivated teams with Patrick Touhey, Author of Forever Teammates

#260: The Value of a Strong Brand Strategy with Stephen Houraghan, Brand Master Academy

#259: Citizen Data Scientists, with Tim Kraska, Professor, MIT and Co-Founder at Einblick

#258: Healthy Organizational Cultures with Gary David, Bentley University

#257: Making Better Marketing Decisions with Brand Tracking, with Angeley Mullins, CMO, Latana

#256: Automation's Role in Customer-Centric Retail Operations with Doug LaBahn, CMO at Cin7

#255: Creating an unbeatable B2B brand with Drew Neisser, Renegade

#245: Hyper-personalized customer communications with Eric Frankel, AdGreetz