Show notesIn this episode, Mark McC sits down with George Rice, founder of Serious Pig, at Waterloo BrewDog. They explore Serious Pig’s journey from pub snacks to a prominent brand featured in major retailers and airlines. The conversation delves into George’s experiences during COVID, including strategic shifts, product launches, and community marketing efforts. A spotlight is placed on emerging snacking trends like pickles and innovative snack pairings. George also shares insights into logistical challenges, team collaborations, strategic partnerships, and personal anecdotes, painting a comprehensive picture of Serious Pig’s evolution and resilience in the food industry.About GuestGeorge Rice is the founder of Serious Pig, a celebrated British brand known for its artisanal snacks, particularly its premium charcuterie and cheese products. With a passion for quality and authenticity, George established Serious Pig in 2013, aiming to create delicious snacks that celebrate the best of British produce. His commitment to sustainability and ethical sourcing has set Serious Pig apart in a competitive market, earning the brand a loyal following among food enthusiasts and connoisseurs alike.Before launching Serious Pig, George honed his skills in the food industry, gaining invaluable experience in product development and brand management. Under his leadership, Serious Pig has expanded its product range to include a variety of gourmet snacks, such as pork crackers and cheese straws, all crafted with care and attention to detail. George’s entrepreneurial spirit and dedication to excellence continue to drive the brand’s growth, making Serious Pig a standout name in the world of gourmet snacking. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC sits down with Richard Harpham, CEO of XP Factory and former Pret strategist. They chat about Richard's career trajectory, including his strategic roles at Pret and Constellation Wines, and his current ventures, Boom Battle Bars and Escape Hunt. The discussion covers the growth and challenges of XP Factory during COVID, the importance of strategic thinking in business scale, and creating value for customers and shareholders. Beyond strategy, Richard discusses the industry's evolving trends, such as competitive socialising and the impact of remote working on hospitality.About GuestRichard Harpham is the CEO of XP Factory, a leading company focused on creating unique immersive experiences that blend entertainment, adventure, and social interaction. With a strong background in business leadership and a passion for innovation, Richard has been instrumental in transforming XP Factory into a pioneering force in the leisure and entertainment sectors. Under his guidance, the company has developed a diverse portfolio of brands, including Escape Hunt and Boom Battle Bar, each designed to engage audiences through thrilling activities and immersive storytelling.With over 20 years of experience in the hospitality and leisure industries, Richard combines strategic vision with hands-on management, fostering a culture of creativity and teamwork within his organisation. Richard is dedicated to promoting fun and engaging environments, ensuring that each visitor leaves with unforgettable memories. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC chats with Simon Mitchell, CEO of KERB and Seven Dials Market, about his path from DJing at 16 to leading a key organisation in London's food scene. They explore KERB's evolution, including its catering business, food hall ventures, and social impact projects, along with its future expansion plans. They discuss London's vibrant food market, favourite spots like Hawke's Bar and Marksman Pub, and unique experiences at Seven Dials Food Market. The episode wraps up with insights into leadership, and supporting local vendors.About GuestSimon Mitchell is the CEO of KERB Food, a pioneering force in London’s street food scene, dedicated to supporting independent food businesses and transforming urban spaces with vibrant food markets. With over two decades of experience in hospitality and events, Simon joined KERB in 2016, bringing his expertise in operations and business growth. Under his leadership, KERB has expanded its footprint, launching successful street food markets, large-scale events, and corporate partnerships across the city. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC hosts Shamil Thakrar, co-founder of Dishoom and Permit Room, to delve into the vibrant journey of Permit Room and its homage to Bombay's drinking culture. Shamil discusses the expansion into cities like Oxford, Brighton, and Cambridge, alongside Dishoom's new menu launch and a strategic focus on community-driven marketing, cultural inclusion, and charitable responses to hate speech. The episode explores innovative decor, a committed cocktail menu, and operational challenges within the hospitality industry. Listeners gain insights into Shamil's perspective on education, community importance, and the significance of providing breakfast to children, along with his personal travel favourites.About GuestShamil Thakrar is the co-founder of Dishoom, a ground-breaking restaurant group that pays homage to the Irani cafés of Bombay. Since opening its first location in 2010, Dishoom has grown into a beloved UK brand known for its vibrant atmosphere, rich storytelling, and high-quality Indian cuisine. Shamil’s vision for Dishoom was not only to serve delicious food but to evoke the spirit of Bombay’s cultural melting pot, creating a unique dining experience that blends history, community, and hospitality.Under Shamil’s leadership, Dishoom has won numerous awards and accolades, including a Michelin Bib Gourmand, and has expanded to multiple locations across the UK. In addition to Dishoom, Shamil co-founded Permit Room, a bar concept inspired by India’s Prohibition era. Known for his innovative approach to hospitality, Shamil is passionate about fostering inclusivity and using food as a way to bring people together, while also maintaining a deep commitment to philanthropy and social impact. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC chats with Ann Elliott, Hospitality Marketing Guru and NED. The conversation covers Ann's insights into customer experience and hospitality operations, and a dive into the evolving role of marketing. They also discuss Ann's career journey, her advocacy for young people and women in business, as well as her role as a chair and board advisor. Ann shares her thoughts on the importance of market research, the state of marketing today, and her passion for mentoring the next generation of leaders.About GuestAnn is a portfolio Non-Executive Director and Board Advisor specialising in the hospitality sector. She co-founded Plan B mentoring, sits on the UKH events committee, is an Arena board member, organises the annual Propel Women Leaders and Entrepreneurs conference and is a regular speaker and contributor at industry events. She is particularly passionate about advancing and supporting women in the sector, helping them to connect and network with each other for mutual benefit. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC visits Brewdog in Waterloo to have an in-depth conversation with Michel Roux, legendary chef, restaurateur, author, and broadcaster. They discuss Michel's storied career, including his time at Le Gavroche, why he decided to close it, and what's next for him. The episode covers various aspects of the hospitality industry, including how to attract the next generation of talent and the importance of maintaining a healthy work-life balance. They also touch on Michel's foray into television and his future projects, including his work with Cunard Line and upcoming pop-up events.About GuestMichel Roux is a legendary chef and the culinary mastermind behind the iconic Le Gavroche, the first UK restaurant to earn a Michelin star. As the son of renowned chef Albert Roux, Michel inherited a rich culinary legacy, continuing the family tradition of excellence in French cuisine. Since taking over Le Gavroche in 1991, Michel has cemented its reputation as one of London’s finest dining establishments, now holding two Michelin stars. His commitment to classical techniques, innovation, and seasonal ingredients has made him a respected figure in the global culinary community.Michel has also made numerous television appearances, including as a judge on MasterChef: The Professionals, where he has inspired a new generation of chefs. Beyond his role at Le Gavroche, he has authored several cookbooks and remains a passionate advocate for mentorship and sustainability in the industry. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC welcomes Tom Sheppard, Chef Patron of the Michelin-starred restaurant Upstairs. They delve into Tom's journey in fine dining, from early career milestones to his renowned restaurant's philosophy. Topics include the culinary industry's evolving landscape, Michelin inspections, TV appearances, and the influence of prominent chefs. Additionally, Tom shares insights on managing his restaurant, balancing family life, promoting British produce, and his long-term aspirations of expanding his business and building a lasting legacy. About GuestTom Shepherd is the Chef Patron of Michelin-starred Upstairs. With a deep passion for culinary arts, Tom has worked alongside some of the industry’s most renowned chefs, including Sat Bains and Michael Wignall. In 2021, Tom opened Upstairs, where he combines his technical expertise with a focus on seasonality and local British produce. The restaurant’s intimate setting and innovative dishes quickly earned him a Michelin star, solidifying his reputation as one of the UK’s top chefs. Known for his attention to detail and dedication to his craft, Tom is also a mentor to young chefs and is committed to building a lasting legacy in the culinary world.Upstairs Website: https://www.upstairs.restaurant/Tom’s Website: https://www.cheftomshepherd.co.uk/LinkedIn: https://www.instagram.com/cheftomshepherd/?hl=en This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC visits Soho Radio Podcast Studio to chat with Ollie Smith, renowned wine expert known for his roles on BBC’s Saturday Kitchen. They cover an array of topics including the intricacies of orange and canned wine, the rise of non-alcoholic options, and the best ways hospitality operators can connect with customers. Ollie shares personal stories from his work on beloved shows like Pingu, his deep connection to Scotland, and nostalgic drinks like Lilt. Listeners will also hear his favorite bars, pubs, and restaurants, along with insights and advice for wine enthusiasts and a sneak peek into his future projects supporting hospitality and charity.About GuestOlly Smith is a renowned wine expert, award-winning columnist, and popular BBC presenter. Best known for his role on Saturday Kitchen, Olly has built a reputation as one of the UK's most approachable and knowledgeable voices in the world of wine. His infectious enthusiasm and down-to-earth style make him a favorite among both wine novices and aficionados alike. Beyond his television work, Olly writes a weekly wine column for The Mail on Sunday and regularly hosts live tasting events, offering his expert insights with a dash of humor and charm. He is also an author, having penned several books aimed at making wine more accessible and enjoyable for everyone. In addition to his wine expertise, Olly is passionate about food, travel, and bringing people together through shared culinary experiences. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode of the Supersonic Marketing Podcast, Mark McC talks with Martin Williams, CEO of Rare Restaurants, which includes Gaucho and M Restaurants. They talk about Martin's journey in hospitality, leadership insights, and the transformation of Gaucho. The discussion covers important topics such as strong team engagement, innovative marketing strategies, and challenges in the hospitality sector. Additionally, Martin shares his favourite travel destinations, standout dining experiences, and his top restaurant picks, including Trinity by Adam Byatt.About GuestMartin Williams is the dynamic CEO of Rare Restaurants, the group behind some of the UK's most renowned dining brands, including Gaucho and M. With over two decades of experience in the hospitality industry, Martin is known for his visionary leadership and passion for creating exceptional dining experiences. He began his career at Gaucho, where he quickly rose through the ranks, eventually becoming the Managing Director. In 2014, Martin founded M Restaurants, which earned critical acclaim for its innovative approach to dining. His successful leadership at M led to his return to Gaucho as CEO, where he revitalized the brand and expanded its reach. Martin is deeply committed to sustainability, innovation, and cultivating a strong team culture. Under his guidance, Rare Restaurants has continued to thrive, making a significant impact on the UK’s hospitality scene. Martin’s expertise and dedication have solidified his reputation as a leading figure in the industry.LinkedIn: https://uk.linkedin.com/in/martin-williams-61093814Website: https://www.rarerestaurants.co.uk/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC interviews two-Michelin-starred chef Akhtar Islam from Opheem. They discuss Akhtar's career, dedication to continuous improvement, and the evolving landscape of Indian cuisine and social media in the culinary world. Insights are shared on the challenges faced by the hospitality industry, the importance of authenticity, and Akhtar's future plans for his restaurant. Their conversation covers personal and professional growth, meaningful connections, and the communal nature of the industry.About GuestAktar Islam is a celebrated Michelin Star chef and the visionary owner of Opheem, a modern Indian fine dining restaurant in Birmingham. Renowned for his innovative approach to Indian cuisine, Aktar blends traditional flavours with contemporary techniques, creating dishes that are both artful and memorable. His culinary journey began at a young age, inspired by his family’s heritage and passion for food. Over the years, Aktar has honed his craft, earning a reputation as one of the UK's leading chefs. He first rose to fame on television, winning BBC’s Great British Menu and appearing on MasterChef. At Opheem, Aktar’s commitment to excellence has earned him critical acclaim, including a coveted Michelin Star. Beyond the kitchen, he is known for his dedication to mentoring young chefs and his advocacy for sustainability in the food industry. Aktar continues to push the boundaries of Indian cuisine, making Opheem a destination for food lovers worldwide.Instagram: https://www.instagram.com/aktarislam_/?hl=en-gbWebsite: https://opheem.com/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC welcomes Shereen Ritchie, CEO of Buns From Home. Reflecting on her dynamic career across notable venues like Leon, TGI Fridays, and the London Underground, Shereen shares her journey on mentorship, gender equality, and innovation within the hospitality industry. Highlights include her memorable viral moment at the Women's Propel Conference and future aspirations for Buns From Home. Join Mark and Shereen as they explore the challenges and joys of the food and hospitality sector, and the exciting new ventures on the horizon.About GuestShereen Ritchie is the dynamic CEO of Buns from Home, a rapidly growing bakery brand known for its freshly baked, mouth watering pastries. With a strong background in hospitality and retail, Shereen has been instrumental in scaling the business, expanding its footprint across London, and maintaining a strong focus on quality and customer experience. Prior to leading Buns from Home, she held senior roles at Pret A Manger, where she honed her expertise in operations, customer service, and team leadership. Shereen is recognized for her innovative approach to business growth, her passion for creating positive workplace cultures, and her commitment to sustainability. Under her leadership, Buns from Home has not only become a favourite among food lovers but also a brand with a strong sense of community and social responsibility. Shereen continues to drive the company’s vision of delivering joy through exceptional baked goods.Website: https://www.bunsfromhome.com/LinkedIn: https://uk.linkedin.com/in/shereen-ritchie-b5b929163 This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC sits down at Brewdog Waterloo with Robin Rowland OBE, partner at TriSpan. They discuss Robin's significant impact on Yo Sushi as CEO, where he grew the brand through innovative strategies, Robin's investment insights at TriSpan, the importance of emotional intelligence in leadership, and successful investments in hospitality. Robin also reflects on his 40-year journey in the industry, the challenges in UK hospitality, and the economic factors affecting it, highlighting top brands like Mowgli and Thunderbird. This episode dives into the art and science of hospitality management and investment.About GuestRobin Rowland OBE is a distinguished figure in the hospitality industry, currently serving as a partner at TriSpan, a private equity firm specializing in investments in the restaurant and hospitality sectors. With over 40 years of experience, Robin is best known for his transformative role as CEO of Yo Sushi, where he spearheaded the brand's expansion and innovation, establishing it as a household name.Robin's leadership at Yo Sushi was marked by his strategic vision and commitment to operational excellence, significantly growing the brand through innovative approaches and customer-centric strategies. At TriSpan, Robin leverages his extensive industry knowledge and investment acumen to identify and support high-potential hospitality ventures.Robin's contributions to the industry have earned him an OBE, recognizing his significant impact on hospitality and his dedication to fostering excellence and innovation in the field. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC invites Matt Ovington, Director of Research at Salience Plus, to talk about the power of research in hospitality marketing. They explore cost-effective techniques, understanding customer behaviour, and leveraging System 1 and System 2 thinking to boost business performance. The discussion also covers qualitative and quantitative research, category entry points, and deriving actionable insights. Additionally, Matt shares his thoughts on brand taglines, his favourite hospitality spots, and plans for a trip to Portugal.About GuestMatt Ovington is the Director of Research at Salience Plus, a leading firm specialising in market research and consumer insights. With a background in data analytics and strategic marketing, Matt has built a reputation for delivering cutting-edge research that drives business growth and innovation. His expertise lies in understanding complex market dynamics and translating data into actionable strategies for clients across various industries.At Salience Plus, Matt leads a team of researchers dedicated to uncovering key trends and consumer behaviours that shape the market landscape. His work involves leveraging advanced analytical tools and methodologies to provide deep insights that inform product development, marketing strategies, and business decisions.LinkedIn: https://uk.linkedin.com/in/matt-ovington-a7a3763bWebsite: https://www.categoryentrypoints.com/salienceplus/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McSee chats with Patrick McGuigan, a renowned cheese journalist, teacher, and judge. They delve into Patrick's journey from food writer to cheese expert, his role in judging world-class cheeses, and the nuances of different cheese types globally. Patrick also shares insights on cheese's growing popularity in restaurants and the misconceptions surrounding it. The episode concludes with a tasting session of 'Little Hereford' cheese, highlighting its unique flavors and Patrick's expert analysis. Perfect for cheese enthusiasts looking to deepen their knowledge.About GuestPatrick McGuigan is a UK-based cheese writer and teacher, who has travelled from the Swiss Alps to the pastures of Vermont to interview the world's best cheesemakers, maturers and cheesemongers.He writes extensively on the subject for national newspapers and magazines, such as The Telegraph and delicious, and has appeared on BBC Radio 4's The Food Programme. His first book, The Philosophy of Cheese, was published by The British Library in 2020. His second book, The Cheese Life, co-authored with Mathew Carver, was published by Kyle Books in October 2023.Patrick hosts regular cheese talks, tastings and events, and is a Super Jury judge at the World Cheese Awards. A member of the Guilde des Fromagers, he runs cheese retail training courses at the Guild of Fine Food and also teaches the Academy of Cheese Level 1 and 2 accreditations.  Patrick has also co-founded several festivals,  including the Big Cheese Weekender, the London Cheese Project and Brighton’s OctoberBEST restaurant festival. He is also a co-founder of Brighton’s Best Restaurant awards. Guest links (LinkedIn/Business etc).  Website: https://www.patrickmcguigan.com/Twitter: https://twitter.com/patrickmcguiganInstagram: https://www.instagram.com/patrickmcguigan1/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this special episode, Mark McC sits down with Nick Popovici, CEO and co-founder of Vita Mojo to explore the journey and innovations behind Vita Mojo's restaurant management platform. They talk about Nick's transition from finance to restaurant management, the creation of Vita Mojo inspired by personal dietary changes, and their evolution from a single QSR chain to a major tech provider. The conversation also covers Vita Mojo's core values and mission to transform hospitality businesses through technology, alongside tips for successful tech adoption and insights into Nick’s favourite hospitality experiences.About GuestNick Popovici is the Co-founder and CEO of Vita Mojo, a pioneering company at the forefront of digital transformation in the restaurant industry. With a background in investment banking and a passion for technology-driven solutions, Nick co-founded Vita Mojo to revolutionise how restaurants operate and engage with customers. Under his leadership, Vita Mojo has developed a cutting-edge digital ordering and management platform that enhances efficiency, personalised customer experiences, and drives revenue growth.Nick's innovative vision and strategic mindset have positioned Vita Mojo as a leader in the industry, partnering with major brands to implement their technology solutions. His focus on data-driven decision-making and customer-centric approaches has helped restaurants adapt to changing consumer behaviours and preferences.Beyond his professional achievements, Nick is a strong advocate for using technology to improve operational sustainability and efficiency. His contributions continue to shape the future of the restaurant industry, making it more adaptable, efficient, and customer-friendly.LinkedIn: https://uk.linkedin.com/in/b-nick-popovici-902844101Vita Mojo: vitamojo.com/supersonic This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC sits down with Daryl Connell and Lizzie Ryan from Imbiba to explore their private equity firm's unique approach to investing in the hospitality sector. They talk about support strategies for brands, key trends in health and wellness, casual dining, and technology. The discussion also highlights recent investments, such as One Rebel and Farmer J, and examines the opportunities for integrating AI in restaurants, the success of UK brands internationally, and the importance of resilience in business operations. They also discuss market conditions and future industry prospects, and the evolving landscape of hospitality.About GuestPrior to joining Imbiba, Darrel was formerly a Director at Foresight Group, a market leading UK lower mid-market private equity firm. Darrel led the firm's consumer and leisure coverage and was a Non-Executive on the board of multiple high growth consumer businesses. Darrel is currently a Non-Executive on the Board of Purple Dragon, Vagabond Wines, Pizza Pilgrims and Farmer J.Lizzie has over 15 years’ experience working in M&A and private equity. Prior to joining Imbiba, Lizzie worked at Foresight Group as a Senior Investment Manager focusing on consumer & leisure investments, where she sat on a number of portfolio company boards as a non-executive director, and at Synova Capital and Deloitte LLP where she focused on mid-market transactions. Lizzie is currently a Non-Executive on the Board of the Dream Corporation, House of Gods and Monkey Puzzle. She is a fully qualified Chartered Accountant (ACA).Website: https://imbiba.com/Darrel’s LinkedIn: https://uk.linkedin.com/in/darrel-connell-9a7a02bLizzie’s LinkedIn: https://uk.linkedin.com/in/lizzie-ryan-podbury-2891b949 This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC catches up with Kris Hall, founder of The Burnt Chef Project, to discuss mental health within the hospitality industry. They explore Kris's personal journey, the start of the project through a photography campaign, and its growth into a global initiative offering support and training. The conversation looks at mental health awareness and support in the high pressure environment of hospitality, as well as Kris's experience and passion for creating sustainable change. The episode also features insights into partnership dynamics, mental health strategies, and the importance of open dialogue within organisations.About GuestKris Hall is the founder of the Burnt Chef Project, an organization dedicated to mental health awareness in the hospitality industry. With a background in hospitality sales and a passion for improving workplace culture, Kris launched the initiative in response to the high levels of stress and mental health challenges faced by industry professionals.The Burnt Chef Project aims to destigmatize mental health issues through education, support, and community engagement. Kris’s vision is to create a culture where open discussions about mental health are normalized, providing resources and support to those in need.Under his leadership, the project has grown to include training programs, workshops, and a range of resources designed to promote mental well-being. Kris's commitment to change is evident in his efforts to foster a supportive environment, helping individuals and businesses prioritize mental health.Website: https://www.theburntchefproject.com/LinkedIn: https://www.linkedin.com/in/krishall1/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC visits Soho to meet with David McDowell, former COO and President of Brewdog and current CEO of Stonegate, the UK's largest pub group. The conversation covers David's journey since joining Stonegate, the challenges he's faced, and the strategic changes he's implemented. They also discuss the importance of pub culture, shifting consumer behaviours, and maintaining value through thoughtful pricing strategies. The episode highlights how David's leadership aims to fuse traditional pub values with modern innovations, ensuring sustainable growth and community engagement.About GuestDavid McDowell is the CEO of Stonegate Group, the largest pub company in the UK. With a career spanning significant leadership roles in the beverage and hospitality industries, McDowell is known for his strategic acumen and innovative approach to business. Before joining Stonegate, he served as the COO and President of Brewdog, where he was instrumental in driving the craft beer company's exponential growth and international expansion.At Stonegate, McDowell oversees an extensive portfolio of pubs and bars, focusing on sustaining traditional pub values while embracing modern trends and consumer behaviours. Under his leadership, Stonegate has navigated the complexities of the UK pub market, implementing strategic changes to enhance customer experience and operational efficiency. McDowell places a strong emphasis on community engagement, thoughtful pricing strategies, and sustainable growth, ensuring that Stonegate not only thrives economically but also maintains its role as a cornerstone of local communities.Stonegate Group: https://www.stonegategroup.co.uk/David's LinkedIn: https://uk.linkedin.com/in/davidmcdowallglasgow This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, we sit down with rock legend Roger Daltrey and his son Jamie Daltrey, the founders of Lakedown Brewing Co. Roger and Jamie discuss their journey of building the brewery on their estate, which also includes trout farming and carp farming. We talk about the highs, the lows, and the importance they place on sustainability and community involvement.They detail their involvement with the Teenage Cancer Trust, and the challenges faced by smaller charities like theirs in raising funds, especially in the shadow of larger charity events.We also touch on Roger's music career, with anecdotes about past performances and the upcoming script for a biopic. The conversation also explores the future plans for Lakedown Brewing Co, including collaborations with other breweries and the potential opening of a pub. Overall, the episode provides a glimpse into the personal and professional journey of Roger and Jamie Daltrey, showcasing their dedication to both craft and charitable endeavours.About Roger Daltrey & Jamie DaltreyRoger Daltrey is a legendary musician and the iconic lead vocalist of The Who, one of the most influential rock bands in history. While his powerful voice and dynamic stage presence have left an indelible mark on the music industry, Roger has also ventured into the world of craft brewing. As a passionate advocate for quality and community, he co-founded Lakedown Brewing Co. with his son Jamie. The brewery, set in the picturesque landscape of the family farm in East Sussex, produces a range of premium beers that reflect the Daltrey family's dedication to excellence.Beyond his contributions to music and brewing, Roger is renowned for his philanthropic efforts, particularly his work with the Teenage Cancer Trust. He has been instrumental in raising awareness and funds for the charity, which supports young people with cancer.Jamie Daltrey, Roger's son, is an accomplished entrepreneur and co-founder of Lakedown Brewing Co. Combining his passion for craft beer with a commitment to quality and sustainability, Jamie has helped establish the brewery as a respected name in the industry.Lakedown Brewery Co: https://lakedownbrewing.com/Teenage Cancer Trust: https://www.teenagecancertrust.org/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Explore the fascinating world of culinary arts and entrepreneurship with one of the UK’s finest chefs, Ashley Palmer Watts. Ashley shares his extensive experience in the restaurant scene, notably his time with Heston Blumenthal at The Fat Duck. He offers an insider's view into the intricate process of creating innovative dishes and the importance of meticulous ingredient sourcing.We hear about Ashley’s foray into the coffee industry through the establishment of the Artisan Coffee Co., emphasising the significance of quality and innovation in product development. The conversation also explores his latest venture, The Devonshire Pub.Throughout the episode, listeners gain valuable insights into Ashley's philosophy on teamwork, the dynamics of successful collaborations, and his relentless pursuit of culinary excellence. About Ashley Palmer WattsAshley Palmer Watts is a renowned chef and entrepreneur with a rich culinary journey spanning over two decades. Beginning his career in a small village in Dorset, Ashley's passion for food led him to join Heston Blumenthal's iconic restaurant, The Fat Duck, where he played a pivotal role in its evolution and success. Ashley co-founded Artisan Coffee Co., revolutionising the coffee scene with his innovative approach to blends and flavour harmonisation. Additionally, he co-founded The Devonshire pub, redefining London's pub culture with its warm ambiance and homemade bar food. Ashley's expertise extends beyond the kitchen, as he balances culinary excellence with strategic marketing and brand building. With a commitment to innovation and authenticity, Ashley continues to leave a lasting impact on the hospitality industry, inspiring professionals worldwide with his creativity and entrepreneurial spirit.Artisan Coffee Co: https://www.artisancoffeeco.com/The Devonshire: https://www.devonshiresoho.co.uk/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

David Campbell is a luminary in the hospitality industry with experience leading iconic brands like Pizza Express and The Ivy to his current ventures in the bakery scene with Ole & Steen. David shares insightful stories from navigating corporate challenges, mastering branding, and spearheading innovative marketing strategies. Together with Mark McC David discusses the transformative impact of AI and technology on the hospitality sector, his unique approach to business leadership, and his predictions for future industry trends. This episode is a treasure trove of wisdom for anyone fascinated by the business of hospitality, branding, and the power of innovation.About David Campbell David Campbell is a seasoned hospitality industry leader with a rich history of driving growth and innovation. With over three decades of experience, Campbell has held prominent roles at renowned brands such as PizzaExpress, Wagamama, and The Ivy Collection. Known for his strategic vision and hands-on approach, Campbell has successfully steered businesses through periods of change and expansion, earning a reputation for delivering exceptional customer experiences. In his current role as chairman of Danish Bake Holding, the parent company of Ole & Steen, Campbell continues to shape the trajectory of one of Denmark's most beloved bakery concepts. His passion for quality, sustainability, and fostering memorable dining experiences underscores his commitment to excellence in the ever-evolving hospitality landscape.LinkedIn: https://www.linkedin.com/in/davidcampbell2000/Ole and Steen website: https://oleandsteen.co.uk/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

What makes a pub stand out from the rest and what is the secret behind a good pint of Guinness? Devonshire co-founder and Guinness aficionado Oisín Rogers answers these questions and more in this week’s episode. Mark McC delves into Oisín’s extensive career in hospitality, exploring his unique path from bypassing university to dominating the pub scene with innovative concepts and a steadfast commitment to quality. Oisín shares his 10-year journey of conceptualising the Devonshire, emphasising the importance of location, service, and atmosphere in creating a successful establishment. Key discussions include managing guest experiences, the art of serving Guinness, and the balance between tradition and innovation in menu development. Hospitality professionals will gain valuable insights into building a renowned pub brand, team leadership, and navigating the complexities of the hospitality industry today.About Oisín Rogers Oisín Rogers, a renowned figure in London's hospitality scene, is celebrated for his exceptional contributions as a pub landlord and entrepreneur. With a career spanning decades, Oisín has earned accolades and widespread recognition for his innovative approach to pub management and unwavering commitment to delivering exceptional customer experiences. Beginning his journey in the industry with humble roots, Oisín has navigated through various ventures, including iconic pubs like The Ship and The Guinea Grill, before establishing The Devonshire, a beloved establishment tucked away in the vibrant streets of London. His passion for perfection, particularly evident in his Guinness obsession, has become legendary, earning The Devonshire a reputation as a must-visit destination for aficionados of the iconic stout. Rogers' dedication to excellence, coupled with his warm charisma and genuine hospitality, continues to define him as one of the most esteemed and beloved figures in the UK's pub landscape.LinkedIn: linkedin.com/in/Oisín-rogers-260139178The Devonshire website: https://www.devonshiresoho.co.uk/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Mark McC delves into a candid conversation with Liam O'Keefe, brand director at Bleecker Burger, offering an in-depth exploration of their shared experiences in the realm of branding and hospitality. They discuss the landmark achievements of Bleecker Burger, emphasising the significance of becoming a London Living Wage company and obtaining the Best Companies one-star award. They highlight the importance of customer experience, operational challenges, and the delicate balance of incorporating technology without losing the human touch, and the unwavering commitment to delivering top-notch burgers. Furthermore, they contemplate hospitality's evolving landscape, shedding light on the trajectory of Bleecker Burger's growth and the intrinsic value of consistent quality over fleeting trends.About Liam O’KeefeLiam O'Keefe, known for his impactful role in the culinary world, serves as the Brand Director at Bleecker Burger, a position that highlights his innovative approach to branding and marketing within the hospitality sector. With a background steeped in both the creative and operational facets of the food industry, Liam has established himself as a pivotal figure in defining and elevating the Bleecker Burger brand. His journey, marked by a commitment to brand authenticity and a keen insight into market trends, reflects a broader vision for not just a restaurant, but a cultural icon within the fast-casual dining space. Liam's dedication to brand integrity, along with his strategic initiatives in marketing and community engagement, underscores his contributions to Bleecker Burger's success and its recognition as a beloved name among burger enthusiasts.LinkedIn: https://www.linkedin.com/in/liam-o-keefe-293397b1/Bleecker Burgers website: https://www.bleecker.co.uk/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

CEO of Crerar Hotels, the AA Small Hotel Group of the Year 2023/24, Chris Wayne-Wills joins Mark McC on this week’s episode to discuss his career, his experience in the hospitality industry and the unique culture and approach of Crerar Hotels. Chris emphasises the importance of personalised guest experiences and attention to detail and highlights the company's focus on quality, local experiences, and the development of their properties to offer the best possible service to guests. Chris also touches on the challenges facing the industry, such as the residual impact of the pandemic, business rates, VAT issues, and recruitment difficulties post-Brexit.Chris reflects on his appearance on "The Apprentice" and how it showcased the challenges and opportunities in the hospitality sector. He also mentions his involvement with UKHospitality Scotland and the ongoing efforts to address industry trends and challenges. Throughout the episode Chris Wayne-Wills provides valuable insights into the world of hospitality, emphasising the importance of personalised service, quality experiences, and adapting to the changing landscape of the industry.About Chris Wayne-WillsChris Wayne-Wills is a seasoned hospitality industry executive with over 25 years of experience in senior management positions. Originally from Cardiff, Wales, Chris embarked on his hospitality journey as a sales manager, quickly rising through the ranks to assume leadership roles at some of the UK's most prestigious hotel brands.With a passion for delivering exceptional guest experiences and operational excellence, Chris's career trajectory reflects his unwavering commitment to excellence and innovation in the hospitality sector. He has held key leadership positions at renowned hotel groups such as Marriott International, Macdonald Hotels, and QHotels, where he honed his expertise in revenue growth, new business development, and marketing communications.In April 2020, Chris took on the role of CEO at Crerar Hotels, a high-quality hotel group based in Scotland, overseeing a portfolio of seven four- and five-star properties. Under his leadership, Crerar Hotels has thrived, earning accolades such as the AA Small Hotel Group of the Year.Beyond his role at Crerar Hotels, Chris is deeply involved in industry advocacy and professional development initiatives. He serves as Chairman of UKHospitality Scotland, where he plays a pivotal role in shaping policies and advocating for the interests of hospitality businesses across Scotland. Chris is also a trustee of HIT Scotland and a fellow of the Institute of Hospitality, demonstrating his commitment to nurturing talent and driving positive change within the industry.Known for his strategic vision, dedication to social responsibility, and relentless pursuit of excellence, Chris Wayne-Wills continues to inspire and lead the hospitality industry towards a brighter and more sustainable future.LinkedIn: https://www.linkedin.com/in/chriswaynewills/Crerar Hotels website: https://www.crerarhotels.com/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Gemma Barter, the Senior Digital Marketing Manager at Honest Burgers discusses the importance of approaching digital marketing from a customer's perspective and emphasises the need for continuous learning and adaptation in the fast-paced digital landscape. She highlights the success of a campaign at Honest Burgers that focused on introducing a new menu item through an omni-channel approach, showcasing the power of cohesive marketing strategies.She shares valuable insights into the world of digital marketing, loyalty programs, and brand engagement from Gemma's experiences at Honest Burgers and Hawksmoor. She talks about their latest moves into using hospitality tech to enhance the customer experience using platforms such as Vita Mojo and Airship. Gemma's expertise in leveraging AI and machine learning for loyalty programs provides a glimpse into the future of customer engagement strategies in the hospitality industry.Gemma delves into the significance of maintaining brand authenticity while exploring new content marketing channels like TikTok. About Gemma Barter Gemma Barter is a seasoned digital marketing professional with a passion for hospitality and brand storytelling. With over a decade of experience, she has honed her expertise in e-commerce, social media advertising, CRM, and website optimization. Currently serving as the Senior Digital Marketing Manager at Honest Burgers, Gemma leads the digital strategy for the renowned burger chain's 39 locations, overseeing everything from PPC management to loyalty program implementation. Known for her strategic mindset and hands-on approach, Gemma thrives on driving engagement and revenue through innovative digital campaigns. Her career journey is a testament to her dedication and adaptability, having worked her way up from Marketing Assistant roles to becoming a pivotal figure in shaping Honest Burgers' digital presence. Gemma's commitment to excellence and continuous learning underscores her role as a driving force behind the success of Honest Burgers' digital marketing initiatives.Honest Burger website: https://www.honestburgers.co.uk/LinkedIn: https://www.linkedin.com/in/gemma-barter-320540119 This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

It’s bubble tea but for grown ups. In this episode, Mark McC has a chat with Paul Tanner, the Managing Director of CUPP, a bubble tea brand. Paul shares his journey from being a barista to becoming an MD. He discusses some learnings from his career, emphasising the importance of training and development for the team. Paul and Mark chat about the unique offerings of CUPP, such as their brown sugar range as well as their sustainable practices to reduce plastic usage. They talk about the various hospitality tech initiatives taken by CUPP including the introduction of kiosks with Vita Mojo and the implementation of a loyalty app. Paul also highlights the brand's focus on customer feedback and sustainability efforts, showcasing their commitment to providing an authentic and environmentally conscious experience for their customers.Paul talks about CUPP's approach to marketing, franchise operations, and the importance of maintaining brand vision across all locations. He talks about the customer journey at CUPP, including personalisation thanks to hospitality tech. Paul shares his insights into the bubble tea industry emphasising the potential for growth and innovation.  About Paul Tanner Paul Tanner is a seasoned hospitality professional with a passion for innovation and excellence. With over a decade of experience in the industry, Paul has honed his skills in leadership, team motivation, and customer service. His hospitality journey began as a barista, before he worked his way up to become the Managing Director of CUPP. Paul's dedication to authenticity and quality has been instrumental in driving CUPP's success, from its humble beginnings as a converted van to its expansion into multiple locations across Bristol and Cardiff. With a focus on continuous learning and development, Paul remains committed to pushing boundaries and inspiring others in the hospitality industry. As a leader, mentor, and visionary, Paul Tanner continues to shape the future of CUPP and leave a lasting impact on the world of bubble tea and experiential dining.CUPP website: https://www.cuppbubbletea.co.uk/LinkedIn: https://www.linkedin.com/in/paul-tanner-25085813a This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

From operation to marketing, employee to freelancer Alan Armstrong has a variety of experience in the hospitality sector, giving him a very holistic perspective on things. He discusses his experience working with celebrities and managing venues at a young age and what he learned from this experience. Alan talks about his freelance journey, offering advice on building a strong network and developing a diverse skill set to succeed in the marketing field. He also delves into the importance of customer experience, brand DNA, and future trends in hospitality marketing.Throughout the episode, Alan shares entertaining anecdotes from his time managing nightclubs and bars, including encounters with celebrities like Robbie Williams. He reflects on the fast-paced and dynamic nature of the hospitality industry, emphasising the importance of quick decision-making and effective crisis management. Alan's experiences in handling security issues and maintaining a positive customer experience showcase the multifaceted skills required in the hospitality sector. About Alan Armstrong Alan Armstrong is a seasoned business leader and award-winning marketing professional with over 25 years of experience in the hospitality sector. Starting his journey as a glass collector in a social club, Alan swiftly rose through the ranks to manage late-night venues across the UK. His transition to marketing saw him excel in roles ranging from Marketing Executive to Director of Marketing, where he spearheaded innovative campaigns and data-led strategies for some of the nation's most renowned hospitality brands. As the founder of Spaceman Marketing, Alan continues to bring his wealth of expertise to the forefront, offering tailored marketing solutions to businesses within the hospitality industry. With a passion for mentoring and developing young talent, Alan is not only dedicated to driving business success but also nurturing the future leaders of the industry. Based in rural Derbyshire, Alan enjoys spending quality time with his family, his beloved chocolate Labrador, Branston, and pursuing his passion for running.Website: https://www.spacemanmarketing.co.uk/LinkedIn: https://www.linkedin.com/in/alan-armstrong-37186329/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Is beer and curry a match made in heaven? Combining Indian street food and craft beer Marko Husak and Mayur Patel founded Bundobust, a casual restaurant and microbrewery chain. In this episode, they discuss their journey in the hospitality industry with host Mark McC. They share insights into their background in the industry, detailing how they combined their influences to create a unique dining experience. They address the challenges and successes they faced in starting Bundobustt, including their approach to menu development and the creation of their own brewery.Marko and Mayur discuss their marketing strategies with Mark, emphasising the emotional and brand-building aspects of their campaigns. They highlight a successful campaign, "Bundo Does Meat," which generated buzz during Veganuary by introducing analog meat dishes. This episode shows the importance of authenticity, creativity, and emotional connection in marketing campaigns within the hospitality industry.About BundobustBundobust is a dynamic culinary experience, merging Indian street food with craft beer culture across Leeds, Liverpool, and Manchester. Its menu boasts authentic Indian street delicacies like Pav Bhaji and Masala Dosa, while the Craft Beer selection from Bundobust Brewery complements these flavours perfectly. The brewery, established in 2021, exclusively brews beers designed to harmonise with the food menu, available only on tap in Bundobust's restaurants. It's the ultimate fusion of great food, craft beer, and casual dining—an unforgettable experience in every visit.Website: https://bundobust.com/Marko Husak LinkedIn: https://www.linkedin.com/in/marko-husak-b2368449/Mayur Patel LinkedIn: https://www.linkedin.com/in/mayur-patel-161022199/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Hospitality entrepreneur and podcaster Mark Wogan shares his valuable insights on the hospitality industry including the challenges faced during the past four years, the impact of COVID-19 on the industry, and the need for government support. Along with host Mark McC they highlight the essence of kindness, generosity, and a welcoming spirit in the industry. They also touch on the evolving landscape of hospitality recruitment, with a focus on the potential for career growth and success within the sector, especially for young professionals.Mark Wogan and Mark McC discuss the vocational nature of work in the hospitality industry, where dedication to providing exceptional service and creating memorable experiences for guests is paramount. Mark's reflections on the industry's resilience and the passion of individuals within it provides actionable lessons for hospitality marketers and stakeholders seeking to understand the core values and opportunities within the dynamic world of hospitality.About Mark WoganMark Wogan, a seasoned restaurateur and hospitality entrepreneur, has made a significant mark in the culinary world with his innovative ventures. As the co-founder of the renowned UK chain of pizza restaurants, Homeslice, Mark has demonstrated his passion for delivering exceptional dining experiences. In addition to his success in the hospitality industry, Mark recently launched the engaging podcast "Spooning With Mark Wogan," where he invites celebrities to embark on unique culinary adventures. With a blend of creativity, dedication, and a love for food, Mark continues to captivate audiences and leave his mark on the culinary landscape.Spooning podcast: https://shows.acast.com/food-cultureLinkedIn: https://www.linkedin.com/in/mark-wogan-74a76717a/?originalSubdomain=uk   This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Mark McC interviews Paulo de Tarso, a renowned figure in the hospitality industry with a rich background working in top restaurants worldwide. Paulo shares his journey from working in New York to opening his own restaurant, Margot, in London. He emphasises the importance of hospitality, service, and creating a positive atmosphere for guests. Paulo reflects on his experiences serving famous actors like Al Pacino and the impact of genuine connections in the industry. He discusses the differences between the dining scenes in LA, New York, and London, highlighting the evolution and growth of the industry. Paulo also touches on the challenges of being a business owner, the pressures of leadership, and the importance of team morale. Paulo shares his passion for hospitality, his dedication to creating memorable experiences, and the valuable lessons he has learned throughout his career.About Paulo De TarsoRestaurateur and maître d’ by trade, Paulo de Tarso is passionate about hospitality, customer experience and the pursuit of excellence. A dynamic motivational speaker who uplifts through personal storytelling, Paulo took the stage at the inaugural Soho TedxTalk event to share his insights and knowledge. Paulo is the founder of Paulo de Tarso Hospitality and a member of The Royal Academy of Culinary Arts. Paulo came to London in 2005. Born in Brazil of Italian descent, he spent his formative years in the United States. This is where he first fell in love with the industry and developed his warm service approach. He has a true love and appreciation of good food and good service and has found his calling in bringing people together and raising the bar on the shared experience of breaking bread. Paulo’s commitment to the industry has resulted in accolades including personal recognition with AA Awards (Foodservice) and Tatler Restaurant Awards (Best Front of House 2011 & 2018), and nominations for The Cateys (Best Newcomer) and GQ (Best New Restaurant).Gambero Rosso Best Italian restaurant for 2 years in a row; Best Wine List for 2 years in a row. And Featured on Celebrity Master Chef in 2017. Feature on Foodnetwork Best Italian Restaurant outside Italy. Paulo began work in the restaurant business at 16 years of age in New York, and later Los Angeles. He worked his way up through the ranks, gaining an in-depth knowledge of the inner workings of restaurants, all the while becoming enamoured with the industry. He began to build his reputation in London at The Wolseley, followed by three years as maître d’ at the iconic Scott’s in Mayfair. Paulo moved on to open Bar Boulud London under the tutelage of the inimitable Daniel Boulud, who became both mentor and friend. His Bar Boulud team won over 29 awards. During this time, Paulo also completed the excellent Senior Management Development Programme with the Mandarin Oriental Hotel Group. In 2016, Paulo launched acclaimed Italian restaurant, Margot in Covent Garden, where he was director and co-proprietor. Always interested to share ideas, Paulo’s industry knowledge is sought after and has led him to take on some consulting and team building events. His training and service style is full of passion and professionalism. He is well regarded within the industry and frequently speaks at events, including Taste of London, and The Restaurant Association. His passion for hospitality translates into many fields, he has conducted inspiring seminars for restaurant teams as well as the retail sector, including Hackett, Seven for Mankind, The Royal Naval Club and The Norton Motorcycle Company. Paulo has taken part in a number of charitable actions, most notably supporting Galvin’s Chance with Rumble in the Kitchen where he donned boxing gloves with the likes of Monica Galetti and Marcus Wareing, and the Chefs with Altitude Farm Africa Climb where he and Ashley Palmer-Watts scaled Mount Kilimanjaro. As an ambassador for Action Against Hunger, Paulo trekked the Jordan Rift Valley alongside Nieves Barragan and Angela Hartnett in aid of Syrian refugees, which they followed up by taking on Machu Picchu to help raise funds to combat world hunger.TedXSoho Talk: https://www.youtube.com/watch?v=uUmywITsbwkLinkedIn: https://www.linkedin.com/in/paulo-de-tarso-65734527/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Paul Dickinson, Head Coach of the England National Culinary Team, First Employee of DSP Authentic and Global member of Forever Oceans Culinary Board talks to Mark McC about the importance of passion, creativity and inclusivity in the culinary world. Paul shares his experiences working with renowned chefs like Marco Pierre White and the England culinary team. He talks about the importance of customer service, team dynamics, and the evolution of fine dining standards. Paul reflects on his time at Fuller's and his transition to new ventures post-COVID. Paul emphasises the value of continuous learning, leadership, and maintaining high standards in the hospitality industry. From his wealth of experience, Paul provides insights into the challenges and rewards of working in the culinary field, emphasising the importance of passion and teamwork in achieving success.About Paul DickinsonPaul Dickenson is a dynamic entrepreneur and culinary leader with a passion for innovation and sustainability. Paul has made significant contributions as Head Coach of the England National Culinary Team, where he has nurtured talent and driven culinary excellence on the global stage. As a co-founder of DSP-Authentic Limited, Paul has played a pivotal role in developing innovative business and brand food strategies, driving growth and success in the industry. Additionally, his involvement with Forever Oceans showcases his commitment to sustainable food sourcing and aquaculture practices. Through his visionary leadership and entrepreneurial spirit, Paul continues to inspire positive change and shape the future of the culinary landscape. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Robbie Bargh, founder of the Gorgeous Group joins Mark McC, sharing insights into just why his restaurants are so gorgeous. They discuss the importance of creating memorable and transformative experiences for guests, emphasising the significance of attention to detail in menu creation and storytelling. The discussion delves into the success story of Dishoom and its younger sister, Permit Room, highlighting the meticulous approach to creating unique and immersive dining experiences. Robbie shares his objective to provide “emotion per square foot” in restaurant design and operations and also emphasises the importance of understanding local culture and community engagement. Learn the art and science behind creating exceptional hospitality experiences that resonate with guests on an emotional level from hospitality pro Robbie Bargh in this episode of the Supersonic Hospitality Marketing Podcast.About Robbie BarghRobbie Bargh is a trailblazing force in the realm of bar and hospitality design, celebrated for his visionary creativity and adeptness at curating unforgettable experiences. Over the course of his extensive career, spanning decades, Robbie has left an indelible mark on the industry through his collaborations on numerous prestigious projects. Notably, his involvement in the conception and execution of the Permit Room at Dishoom stands as a testament to his innovative approach and commitment to immersive storytelling. With a keen eye for detail and a penchant for pushing boundaries, Robbie has garnered international acclaim, solidifying his status as a preeminent figure in the field. His work reflects a unique blend of artistry and strategic thinking, earning him recognition as a pioneering force shaping the future of hospitality design. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this podcast episode, Dan Brookman, CEO, and Sam Brown, CCO, of Airship and Toggle, discuss their journey in the hospitality industry and the evolution of their companies. They emphasise the importance of effective B2B marketing and how they approach it as a way to bring life and excitement to events and spur the industry forward. They also highlight the need for marketers to fully utilise CRM platforms like Airship to personalise and automate their marketing campaigns, driving customer behaviour and generating better ROI. They discuss the upcoming developments in their platforms, including the migration to Amazon AWS and the integration of AI, which will enhance the speed and capabilities of their systems.Overall, the episode highlights the value of leveraging technology and data in the hospitality industry to create personalised and impactful marketing campaigns, as well as the importance of collaboration and support within the industry.About Airship & ToggleAirship CRM & Toggle is a pioneering force in the realm of hospitality technology, dedicated to transforming customer engagement and loyalty through innovative solutions. With a rich history rooted in over 30 years of experience in the hospitality industry, Airship has emerged as a trailblazer in leveraging data-driven insights to drive revenue and enhance guest experiences.Founded with a vision to revolutionise the way hospitality businesses connect with their patrons, Airship offers a comprehensive suite of customer relationship management (CRM) tools and the Toggle platform, designed to empower businesses to build lasting relationships with their customers while maximising revenue opportunities.At the helm of Airship is a team of industry veterans and technology enthusiasts, led by CEO Dan Brookman, whose passion for hospitality and relentless drive for innovation have propelled the company to new heights. Supported by Chief Commercial Officer Sam Brown, Airship remains at the forefront of hospitality technology trends, continuously evolving to meet the ever-changing needs of the industry.With a client roster that includes renowned brands such as Byron, Leon, Roadchef, and The Alchemist, Airship CRM & Toggle has earned a reputation for delivering tangible results and driving meaningful impact for businesses of all sizes. From personalised marketing campaigns to seamless integration with leading EPOS providers, Airship empowers hospitality businesses to thrive in a competitive landscape.As the hospitality industry undergoes rapid digital transformation, Airship CRM & Toggle remains committed to delivering cutting-edge solutions that redefine the guest experience and unlock new opportunities for growth. With a steadfast focus on innovation, collaboration, and customer success, Airship continues to shape the future of hospitality engagement, one interaction at a time. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Jack Edge is a digital rock star and founder of Cuttin Edge Digital. Jack shares his journey in the hospitality industry, starting from his bartending job at a student nightclub to his role as a sales and marketing manager for a group of bars and clubs. He emphasises the importance of understanding the guest and utilising digital tools to drive sales and marketing efforts. Jack also discusses his recent venture into entrepreneurship, offering his expertise as a digital marketing consultant to help businesses optimise their digital presence and drive growth.Throughout the episode, Jack highlights the significance of building strong relationships and networks within the industry. He emphasises the value of being helpful and impactful in his work, positioning himself as an extension of his clients' marketing teams rather than an agency. Jack also emphasises the importance of starting with the basics and utilising digital platforms like TikTok to enhance visibility and engagement. Overall, the episode provides valuable insights into the world of digital marketing in the hospitality industry and the journey of an entrepreneur in this field.About JackJack Edge is a seasoned marketing strategist and entrepreneur known for his innovative approach to hospitality marketing. With over a decade of experience, Jack has built a reputation for driving growth and brand visibility in the industry.Starting his career at Avici White Nightclub & Cocktail Bar, Jack quickly advanced to roles at Novus and Tokyo Industries, where he honed his skills in sales and marketing. His journey with Mission Mars, a leading multi-concept operator, saw him spearheading successful marketing campaigns for venues like Albert Schloss and Rudy's Pizza.Driven by a passion for innovation, Jack recently founded Cuttin EDGE Digital, aiming to revolutionise digital marketing for hospitality brands. With a focus on creativity and strategic thinking, Jack continues to make waves in the industry, pushing boundaries and delivering results.Instagram: https://www.instagram.com/cuttinedgedigi/  LinkedIn: https://www.linkedin.com/in/jackalexanderedge/?originalSubdomain=ukWebsite: https://cuttinedge.digital/ This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Want to achieve more in business and get that competitive edge? Executive Hospitality Coach Sarah Clark joins Mark McC to talk about how coaching can help hospitality leaders to achieve more from their business. She discusses her journey from being a managing director in the hospitality industry to starting her own coaching business. Sarah emphasises the importance of being true to yourself and embracing vulnerability in the coaching process. She believes that everyone has the ability to be extraordinary and that coaching can help individuals tap into their full potential. Sarah also highlights the need for coaching in the hospitality and retail industries, where there are numerous challenges and opportunities for growth.Throughout her career, Sarah has worked with various companies in the hospitality industry, including Corney and Barrow, Pret A Manger, and Vintage Inns. She shares her experiences and the lessons she learned from each of these organisations. Sarah also discusses the challenges she faced when starting her own business, such as adjusting to a new identity and not having a team to rely on. However, she also highlights the benefits of having more time for her family and the opportunity to reconnect with herself. About SarahSarah Clarke is a seasoned leader in hospitality and retail with over 30 years of experience. As the Founder and Executive Coach at Nine Yards Coaching Ltd, she is dedicated to helping leaders succeed through her certified coaching and mentoring expertise. Sarah's career includes impactful roles such as Managing Director of the start-up Wellfound, where she championed ethical trading and a 're-use, re-love, re-imagine' ethos.During her tenure at Vintage Inns, Sarah led a team of Area Managers across 98 businesses, contributing to a 5% profit improvement. As the Head of City Operations at Pret a Manger, she oversaw 68 shops, showcasing her prowess in managing large portfolios.Throughout her career, Sarah has navigated businesses through challenges, executed strategic restructures, and expanded companies during difficult times. Her journey reflects a commitment to performance, sustainability, and social impact.Website: https://www.nineyardscoaching.co.uk/LinkedIn: https://www.linkedin.com/in/sarah-clark-executive-coach/Email: [email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Mark McC interviews Philip Turner, founder and owner of Chestnut Group. Philip shares insights into the company's values and culture, emphasising the importance of passion, genuine interactions, and fun. They discuss the significance of community engagement and how Chestnut strives to create a welcoming and inclusive environment for both guests and employees. Philip also highlights the importance of investing in training and development, aligning it with the company's culture and creating opportunities for growth. Philip talks about his leadership style, which is characterised by vulnerability, accessibility, and a focus on creating a career pathway for employees. He emphasises the importance of hiring passionate individuals and fostering a sense of belonging within the company. Philip also discusses the value of taking chances on people and empowering them to shine. He stresses the need for a strong company culture and the importance of aligning training and development initiatives with that culture. About PhilipPhilip Turner is the founder of Chestnut Group, a trailblazing hospitality company with 16 pubs and inns across East Anglia. After a successful 20-year career in the financial services industry, Philip transitioned to hospitality in 2012. Under his leadership, Chestnut Group has received accolades, including the Outstanding Contribution to Tourism award. Philip is known for his entrepreneurial spirit, commitment to community engagement, and hands-on approach, making a lasting impact on the region's hospitality landscape. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Ian Edward, an industry mentor, investor, and hospitality entrepreneur, discusses his experiences and insights in the hospitality sector. He emphasises the importance of mentoring and providing support to entrepreneurs and business owners, particularly in areas such as strategy, property, people, funding, finance, and exit. Ian also shares his thoughts on the different types of investments in the sector, ranging from crowdfunding to private equity, and highlights the significance of finding the right investment partner who can provide not only financial support but also practical business support.Ian mentions several successful investments in the sector, including Big Mamma Group, a brand that offers a unique and memorable dining experience, and Vagabond, a tech-forward wine business. He also discusses the potential of competitive socialising and the importance of creating opportunities for people to socialise and connect with others in the hospitality industry. Ian concludes by emphasising the need for a strong product, a talented team, and a clear market opportunity when considering investments in the sector.About IanIan Edward is a highly experienced figure in the leisure industry, boasting a remarkable career spanning over 30 years. As an M&A adviser, Non-Executive Board Director, and investor, Ian has left an indelible mark on the sector.He co-founded Hippo Inns and serves as a Non-Executive Director for Pizza Pilgrims, Seafood Pub Company, and Thunderbird Fried Chicken. His involvement goes beyond financial contributions, actively contributing to the growth and success of these brands.Ian's career highlights include significant transactions like the sale of New World Trading Company and Geronimo Inns. His strategic insights and business acumen have earned him recognition and respect in the industry.Known for his commitment to community values, Ian brings a passion for quality and simplicity to his ventures. As a mentor, he shares his wealth of knowledge, contributing to the success of the next generation in the hospitality sector. This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this podcast episode, social media expert and founder of Avocado Social Alison Battisby joins Mark McC to discuss social media trends for 2024 and how to use them for your business. She highlights the rise of LinkedIn as a popular and engaging platform, with a focus on lifestyle content and networking. They also discuss the potential growth of Threads, a social media app launched by Meta, and its potential impact on the market. Alison emphasises the importance of retention rate as a metric, shifting away from traditional engagement metrics, and the need for entertaining and engaging content to keep users on platforms for longer periods. She also mentions the significance of influencer marketing and the use of AI in digital marketing, urging marketers to embrace these trends to stay relevant in the evolving social media landscape.About AlisonAlison Battisby is a seasoned social media expert, renowned for her innovative strategies, insightful training, and impactful consultancy services. With almost 15 years of experience in the ever-evolving realm of social media, Alison has become a trailblazer, inspiring businesses to harness the full potential of online communities.In 2014, Alison founded Avocado Social, a specialised social media consultancy. The agency offers bespoke services, including social media strategy development, training programs, and hands-on consultancy to deliver tangible results tailored to each client's unique needs.Throughout her career, Alison has collaborated with an impressive array of brands, leaving an indelible mark on their social media presence. From global giants like Estee Lauder, Tesco, and Pringles to institutions like the BBC, Etsy, Canon, and Cambridge University Press, Alison has traversed diverse industries, sharing her expertise and leaving a lasting impact.As an international social media consultant, Alison's influence extends beyond her consultancy work. She is a sought-after speaker and mentor, having graced events hosted by Meta (Facebook), Google, BBC, ITV, and various educational institutions. Alison's ability to articulate and share her deep understanding of social media trends and strategies has made her a respected figure in the field.Website: Avocado SocialLinkedIn: Alison Battisby This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this podcast episode, Sonia Ferre, the founder of Mas Qi, a wellness retreat in Alicante, shares her personal journey and the inspiration behind creating a space for people to find balance and fulfilment in their lives. Sonia discusses the importance of taking time for yourself, reevaluating dreams and goals, and making conscious choices to live a more purposeful and stress-free life. She emphasises the power of yoga, meditation, and healthy eating in achieving overall well-being. Sonia also reveals her plans for expanding Mas Qi and her vision for creating a healing space where individuals can focus on their physical and emotional health.Overall, the episode highlights the significance of self-care and the need to prioritise well-being in today's fast-paced world. Sonia's story serves as a reminder that by making conscious choices and embracing practices that promote balance and fulfilment, individuals can create positive changes in their lives and achieve a greater sense of happiness and purpose.About SoniaSonia Ferrer, founder of MasQi - The Energy House, is a pioneering force in the realm of holistic well-being. Her journey from a high-paced life to a transformative exploration of yoga, meditation, and the macrobiotic diet laid the foundation for MasQi. Nestled in the serene Sierra de Mariola National Park, Sonia's vision for MasQi goes beyond a retreat—it's a sanctuary where luxury meets holistic living.Driven by a commitment to hospitality, Sonia ensures that MasQi provides not only a physical escape but a transformative experience for the mind and soul. Stress reduction and mindful living are at the core of her teachings, offering practical insights for guests to integrate wellness into their daily lives.Sonia's legacy extends beyond the walls of MasQi, as she envisions a future where holistic well-being is a way of life. With an unwavering dedication to guiding souls on their journey to balance and rejuvenation, Sonia Ferrer stands as a beacon of inspiration in the world of wellness.This podcast is sponsored by Vita Mojo.About Vita Mojo:The future of your restaurant, built together.Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks -  in one fast, reliable and easy-to-use system.Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonicOur SIlver Sponsors are:GRTFL - The modern hospitality tipping platformGRTFL.com&RMI - The Restaurant Marketing and Innovator's Awards + Summithttps://www.restaurantinnovator.com/&Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

This episode is a recording of the Silicone Brighton Panel hosted by Trapeze Media at Yolk House, Brighton. Host Mark McC was part of the panel. The panel discusses the challenges and impact of technology in the hospitality industry. The panel includes Kitty Newman, Director and Founder of Trapeze Media Joe Lynch, Account Director at Cam Research and Insights, Jordan Moore, founder of Unbarred Brewery, and Olivia Reid, F&B Director at Sessions and Shelter Hall. They discuss the disconnect between efficiency and growth, frustrations with current tech systems, and the need for data-driven decision-making. The panel emphasises the importance of understanding customer needs and integrating tech solutions that enhance the customer experience. They also discuss the potential of loyalty programs and the need for tech companies to listen to operators and consumers to develop effective solutions.The panel acknowledges the challenges faced by operators in adopting and utilising technology in the hospitality industry. They emphasise the need for tech companies to listen to operators and understand their specific needs, rather than developing out-of-the-box solutions. The discussion also touches on the importance of data-driven decision-making and the potential for loyalty programs to enhance customer engagement. The panellists share their experiences and insights, highlighting the importance of integrating tech solutions that improve efficiency, enhance the customer experience, and drive growth in the industry.About the speakers Award-winning digital and social media marketing expert Kitty Newman works with some of the UK’s largest hospitality and hotel brands, assembling teams and managing campaigns which drive sales and build communities. With a background in performance marketing she has built a team focused on results. Case studies with details on how she and her team have generated ROI and results for some of the most challenging sectors like care homes and hospitality.Jo Lynch has 18 years experience working across all sides of hospitality; operator, supplier, agency and now she’s with KAM Insights reporting current trends and consumer behaviours. Jo will be bringing the facts alongside a few jokes for good measure to make sure we’re all ground in some sort of reality when we go chasing down these technological unicorns.Jordan Mower is the Founder, Head Brewer and Managing Director of UnBarred Brewery Brighton. His experience started as one of passion and registered Hove’s first Nano Brewery. He has been a Head brewer for several breweries winning awards along the way. When he was a contract brewer he helped develop many non commercial brands bringing them to the commercial market along with some International brands. He’s covered every aspect of the industry from Marketing, Sales and Logistics. From the conception of product to taking it to the market, his passion comes alive with creativity.And Olivia Reid, F&B Director at Sessions who run Shelter Hall and is a pioneer for utilising technology within her businesses. Olivia will be telling us all about their latest POS acquisition which is resulting in operational growth and scale.This podcast is sponsored by Vita Mojo.About Vita Mojo:The future of your restaurant, built together.Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks -  in one fast, reliable and easy-to-use system.Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonicOur SIlver Sponsors are:GRTFL - The modern hospitality tipping platformGRTFL.com&RMI - The Restaurant Marketing and Innovator's Awards + Summithttps://www.restaurantinnovator.com/&Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode of the Supersonic Hospitality Marketing podcast, Mark McC chats to Gavin Adair, the CEO of Rosa's Thai restaurant chain. Gavin shares his experience of opening a new Rosa's Thai location in Glasgow and discusses the positive feedback they have received so far. He also talks about the revitalization of the area where the restaurant is located, with other businesses opening nearby.The discussion then shifts to the overall performance of Rosa's Thai and the challenges faced by the restaurant industry. Gavin reveals that despite the difficulties faced by many businesses, Rosa's Thai has been performing well and exceeding expectations. Gavin attributes their success to the quality of their food and the efficient operations of their kitchens.The conversation delves into Gavin's background and how he transitioned from being a chartered accountant to working in the hospitality industry. He shares his journey from working as a finance director at Gondola Group to joining Mark Selby and Tommy Miah in launching Burrito Mama and DF Mexico. Gavin expresses his passion for the restaurant industry and his desire to be a hands-on doer rather than an advisor.Gavin reflects on the importance of relationships and the supportive culture at Oaxaca, where he previously worked. He emphasises the value of common sense and understanding what makes people tick in order to succeed in the industry. Overall, the episode provides insights into Gavin's career trajectory and the success of Rosa's Thai as a restaurant chain.About Gavin AdairGavin joined the then 10-strong Rosa’s Thai in July 2017 to help lead its growth. Since then the business has grown to amost 40 sites with a strong committed pipeline beyond. He joined Rosa’s after 4 years at Wahaca where he spent 2 years developing and launching the Burrito Mama and DF/Tacos businesses, and a further 2 years as Commercial and Strategy Director. Gavin’s career in F&B began in 2010 when he joined Ask Italian as Finance Director, before which he worked in a number of finance roles both in the UK and overseas. He is a Chartered Accountant, holds an MBA from London Business School, and is a more recent graduate of the Rosa’s Wok School!This podcast is sponsored by Vita Mojo.About Vita Mojo:The future of your restaurant, built together.Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks -  in one fast, reliable and easy-to-use system.Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonicOur SIlver Sponsors are:GRTFL - The modern hospitality tipping platformGRTFL.com&RMI - The Restaurant Marketing and Innovator's Awards + Summithttps://www.restaurantinnovator.com/&Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

Show notesIn this bonus episode, host Mark McC and guest Trevor Gulliver, co-founder of St. John restaurants and founder of Napoleon Boulevard wines, discuss the importance of sustainability in the hospitality industry. They emphasise the need for businesses to prioritise local sourcing, support farmers and producers, and reduce the carbon footprint associated with shipping products around the world. They also touch on the impact of Brexit and the role of government in promoting sustainable practices. Overall, the conversation highlights the need for individuals and businesses to take responsibility for their choices and make changes that benefit the environment and community.About Trevor Gulliver Trevor Gulliver is a renowned figure in the culinary world, celebrated for co-founding London's iconic St. John restaurant in 1994. Alongside Fergus Henderson and Jon Spiteri, he established this beloved eatery in Smithfield, known for its dedication to zero-waste cooking, quality ingredients, and traditional British cuisine. Trevor's commitment to the art of winemaking also led to the establishment of Boulevard Napoleon in the Minervois region of France, reflecting his passion for exceptional wine. With a culinary legacy spanning 25 years, Trevor Gulliver continues to shape the industry and inspire chefs and food enthusiasts worldwide with his emphasis on simplicity, quality, and sustainability.Trevor Gulliver's enduring influence extends beyond the restaurant scene, making him a respected and influential figure known for his dedication to preserving culinary traditions, fostering wine culture, and creating a sense of community around the dining table.This podcast is sponsored by Vita Mojo.About Vita Mojo:The future of your restaurant, built together.Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks -  in one fast, reliable and easy-to-use system.Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonicOur SIlver Sponsors are:GRTFL - The modern hospitality tipping platformGRTFL.com&RMI - The Restaurant Marketing and Innovator's Awards + Summithttps://www.restaurantinnovator.com/&Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this podcast episode, Trevor Gulliver, co-founder and CEO of St John Restaurant, discusses his journey in the hospitality industry. Trevor shares his experiences working in the music industry, designing t-shirts for bands, and organizing concerts. He then delves into the founding of St John Restaurant and the philosophy behind it, emphasizing the importance of staying true to their vision and not compromising for the sake of trends or financial gain. Trevor also touches on the changing landscape of the restaurant industry, the impact of COVID-19, and the need for genuine, community-focused establishments in the face of corporate chains.Throughout the episode, Trevor highlights the importance of authenticity and staying true to one's values in the hospitality industry. He discusses the early days of St John Restaurant, where they focused on sourcing high-quality ingredients directly from farmers and butchering whole animals to create nose-to-tail dining experiences. Trevor also emphasizes the role of community and the need for restaurants to be a part of their local neighborhoods, rather than just profit-driven enterprises. He shares anecdotes about the challenges and successes of running St John, and reflects on the changing landscape of the industry, urging for a return to genuine, independent establishments that prioritize quality and connection over corporate interests.About Trevor Gulliver Trevor Gulliver is a renowned figure in the culinary world, celebrated for co-founding London's iconic St. John restaurant in 1994. Alongside Fergus Henderson and Jon Spiteri, he established this beloved eatery in Smithfield, known for its dedication to zero-waste cooking, quality ingredients, and traditional British cuisine. Trevor's commitment to the art of winemaking also led to the establishment of Boulevard Napoleon in the Minervois region of France, reflecting his passion for exceptional wine. With a culinary legacy spanning 25 years, Trevor Gulliver continues to shape the industry and inspire chefs and food enthusiasts worldwide with his emphasis on simplicity, quality, and sustainability.Trevor Gulliver's enduring influence extends beyond the restaurant scene, making him a respected and influential figure known for his dedication to preserving culinary traditions, fostering wine culture, and creating a sense of community around the dining table.This podcast is sponsored by Vita Mojo.About Vita Mojo:The future of your restaurant, built together.Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks -  in one fast, reliable and easy-to-use system.Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonicOur SIlver Sponsors are:GRTFL - The modern hospitality tipping platformGRTFL.com&RMI - The Restaurant Marketing and Innovator's Awards + Summithttps://www.restaurantinnovator.com/&Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, host Mark McC has a chat with three legendary restaurateurs in Brighton: James Thomson, co-founder of Wildflor; Don Sperring, co-founder of Chilli Pickle; and Robert Shenton, co-founder of Riddle & Finns. Each guest shares their journey and how they got started in the restaurant industry. They discuss the unique qualities of Brighton as a city, its vibrant and eclectic atmosphere, and the strong support for independent restaurants. The guests also touch on the challenges they face in the current market, including trading patterns, the impact of delivery services, and the need to find the right balance between offering affordable options and maintaining the quality and value of their menus. This episode highlights the passion and dedication of those in the hospitality industry in Brighton and their commitment to providing exceptional dining experiences.About James Thomson James Thomson opened Wild Flor in the spring of 2019 along with his co-founders Faye Hudson & Rob Maynard. James has worked in hospitality since the age of 16 with management responsibilities as young as 19. It was while working in New Zealand that a job became a career prospect; working alongside passionate professionals from all over the world & at a time when Central Otago wines were beginning to boom. On homecoming, James held management positions at Food for Friends & Whites Bar & Kitchen (meeting a young Rob Maynard in the process) before joining The Ginger Group & 6 years as GM of The Ginger Pig. It was while working for this company that James met his business partner (& now life partner), Faye while also working alongside Rob Maynard for much of this time. After a long lunch at the newly opened Noble Rot in Lambs Conduit St, the three of them decided to open a restaurant together. Wild Flor is a neighbourhood restaurant in Hove channelling our love for warm & personal service, classic European cookery & the finest wines on the planet. It has been open for almost 5 years now, winning local & national acclaim for hospitality, wine list & cookery. Wild Flor is the kind of restaurant we want to eat in, that should feel as though it has always been here & will continue to be here for years to come - something we will endeavour to achieve. About Dawn SperringDawn Sperring is the co-founder of The Chilli Pickle, a celebrated restaurant located in the heart of Brighton's historic quarter, The Lanes. With a strong background in hospitality and a passion for culinary excellence, Dawn and her husband, Alun, transformed their love for Indian food and culture into a thriving business. Dawn's journey from her initial career as an ambulance technician to becoming a prominent figure in Brighton's restaurant scene exemplifies her dedication to food and the art of creating exceptional dining experiences. As a successful restaurateur, Dawn's commitment to quality and her partnership with Alun have made The Chilli Pickle an exciting regional Indian restaurant, with cracking cocktails & drinks all served in a relaxed and buzzing atmosphere. The Chilli Pickle stands as a testament to Dawn's dedication to her craft and her vision for bringing a taste of India to Brighton.About Robert ShentonRobert Shenton is the director and proprietor of Riddle & Finns, an iconic restaurant that has become a prominent name in Brighton's vibrant culinary landscape. With a rich history spanning nearly 14 years, Riddle & Finns is renowned for its commitment to offering sensational seafood dishes and breathtaking sea views.Robert's journey in the restaurant industry led to his involvement in Riddle & Finns' expansion to the Rotunda on Brighton's promenade, a significant milestone in the restaurant's legacy. With a focus on quality local ingredients and respect for provenance, Riddle & Finns has garnered acclaim for its high-quality seafood offerings, convivial atmosphere, and exceptional service.As the director and proprietor, Robert Shenton has played a pivotal role in the ambitious restoration of the Shelter Hall and Rotunda, making it a valuable addition to Brighton's beachfront. His dedication to delivering an outstanding dining experience with incredible panoramic views reflects his passion for offering the best to both seafood lovers and the city's visitors.This podcast is sponsored by Vita Mojo.About Vita Mojo:The future of your restaurant, built together.Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks -  in one fast, reliable and easy-to-use system.Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonicOur SIlver Sponsors are:GRTFL - The modern hospitality tipping platformGRTFL.com&RMI - The Restaurant Marketing and Innovator's Awards + Summithttps://www.restaurantinnovator.com/&Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, Raz Helalat, director of Black Rock Restaurants, joins the podcast to discuss the success of his restaurant empire. Raz shares the journey of starting with the original Coal Shed restaurant in Brighton and expanding to include the Salt Room and Burnt Orange. He also talks about the challenges and triumphs of opening a restaurant in London during the pandemic. The conversation touches on the unique concepts and flavours of each restaurant, as well as the importance of creating a welcoming and inclusive atmosphere for all customers.About RazRazak Helalat has lived in Brighton since the age of five and after years of experience within the restaurant industry, he opened The Coal Shed in September 2011. Understanding what the customers in Brighton and Hove wanted from their dining experience – as well as noticing that some of their needs were not being met – he focused on creating restaurants specialising in grilled meat and fish fuelled on fire and charcoal, producing a unique and succulent taste. Following up the success of The Coal Shed, Razak opened The Salt Room in February 2015 using the same cooking techniques and levels of service but – using the sea views as a natural inspiration – giving centre stage to locally caught fish dishes. Shortly after that he opened The Coal Shed London branch in 2018 and, in 2021, opened award-winning concept Burnt Orange, an adult oasis serving middle eastern inspired dishes cooked over fire and cocktails. His latest restaurant Tutto, opened in autumn 2022. Tutto offers authentic Italian cuisine, made for sharing.This podcast is sponsored by Vita Mojo.About Vita Mojo:The future of your restaurant, built together.Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks -  in one fast, reliable and easy-to-use system.Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonicOur SIlver Sponsors are:GRTFL - The modern hospitality tipping platformGRTFL.com&RMI - The Restaurant Marketing and Innovator's Awards + Summithttps://www.restaurantinnovator.com/&Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode Hamish Stoddart, co-founder of Peach Pubs and founder MD of After the Clouds Foundation, shares his journey in the hospitality industry. Hamish discusses the early days of Peach Pubs and how they focused on creating a strong brand DNA and providing exceptional service. He also talks about their commitment to sustainability and ethical practices, such as only using ethically sourced animal products and seasonal ingredients. Hamish shares his passion for Africa and his work with the After the Clouds Foundation, which focuses on industry collaborations and promoting purpose-led businesses in the hospitality sector. He emphasises the importance of leaders in the industry embracing sustainability and creating a positive impact on both people and the planet.About HamishHamish Stoddart is the founder MD of the award-winning Peach Pub Company. Peach was recently sold, and Hamish now splits his time between Non-Exec roles, coaching and  building After the Clouds Foundation sustainability projects.  Description automatically generatedPeach won numerous awards including 10 consecutive Best Employer Awards, the Publican Sustainable Pub Company of the Year 2021 and  Premium Food awards.  Hamish’s role in Peach in the last 6 years was to turn a business with a culture,  into a high performing purpose led business.  Commitment to engaging the team, supporting the community and driving all sustainability metrics and agendas  built a purpose led Peach with profit performance.  Hamish is an experienced MD, leader, coach, buyer, marketer, strategist, non-exec. Hamish(and Peach)  created the After the Clouds Foundation not for profit organisation and Bigger Peach, the Peach drive to inspire great places to work and save the planet. And he created a hospitality industry collaboration group, Race to Net Zero. His personal passion is to  secure the future of the Enonkishu Conservancy, through supporting Herds for Growth on the northern boundary of the Serengeti-Mara ecosystem in Kenya. Hamish's details and links After the Clouds: http://aftertheclouds.org/Hamish’s email: [email protected] for Pubs: https://pedallingforpubs.org.uk/Peach Pubs: https://makinglifepeachy.com/This podcast is sponsored by Vita Mojo.About Vita Mojo:The future of your restaurant, built together.Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks -  in one fast, reliable and easy-to-use system.Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonicOur SIlver Sponsors are:GRTFL - The modern hospitality tipping platformGRTFL.com&RMI - The Restaurant Marketing and Innovator's Awards + Summithttps://www.restaurantinnovator.com/&Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode of the Supersonic Hospitality Marketing Podcast, recorded live at Hospitality Tech Expo in London, host Mark McCulloch is joined by Mariam French, the Marketing Director at Leon Restaurants, and Andrew Brooke, the Head of Information Technology at Tortilla. The discussion revolves around their experiences and insights into implementing digital strategies in the hospitality industry. Mariam shares the challenges and learnings from Leon's journey, including the need to shift guest behaviour and ensure a seamless ordering process. Andrew discusses the introduction of kiosks at Tortilla and the importance of balancing the human element with digital technology. They also touch on the impact of digital strategies on delivery services and the role of data in driving operational improvements.The conversation highlights the importance of keeping the guest experience at the heart of digital strategies and the need for agility and continuous learning in this rapidly evolving landscape. Both Mariam and Andrew emphasise the value of reliable data in making informed decisions and the potential for loyalty programs to enhance customer engagement. They also address the concerns around technology replacing human interaction and stress the importance of finding the right balance between digital and human elements in the hospitality industry.Mariam FrenchMariam French is the Marketing Director at Lyon Restaurants. With over 13 years of experience in the industry, Mariam has a deep understanding of marketing and product development. She started her own restaurant and has firsthand experience of the challenges and hustle involved in running a restaurant. At Lyon, Mariam has been instrumental in implementing digital ordering and launching their native app. She is passionate about creating a positive guest experience and finding innovative ways to enhance the brand's digital strategy.Andrew BrooksAndrew Brooks is a seasoned IT professional with 18 years of experience and currently serves as the Head of IT at Tortilla UK. With a strong foundation in technical expertise and a passion for people-centric leadership, Andrew excels in nurturing talent and fostering a collaborative environment. He is dedicated to delivering an exceptional level of customer service and successfully leading high-profile technical projects in demanding, fast-paced settings. Andrew's core values include a commitment to team excellence, a customer-centric approach, and a keen eye for technical innovation. He invites like-minded professionals to connect and explore opportunities to make a meaningful impact in the IT world. This podcast is sponsored by Vita Mojo. About Vita Mojo:The future of your restaurant, built together.Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks -  in one fast, reliable and easy-to-use system.Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonicOur SIlver Sponsors are:GRTFL - The modern hospitality tipping platformGRTFL.com&RMI - The Restaurant Marketing and Innovator's Awards + Summithttps://www.restaurantinnovator.com/&Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]

In this episode, host Mark interviews David Read, founder and chairman of Prestige Purchasing, a company that specialises in optimising supply chains for the hospitality industry. David shares his insights on the importance of making strategic decisions in procurement, such as streamlining suppliers and optimising internal processes. He emphasises the need for businesses to focus on value rather than simply chasing the lowest price, as well as the significance of factors like quality, availability, and sustainability. David also discusses the challenges faced by operators in the current market, including rising food inflation and the need to adapt to changing consumer behaviours.The conversation delves into the impact of inflation on menu costs and the challenges faced by businesses in maintaining profitability. David highlights the importance of finding the right balance between cost-saving measures and maintaining the quality and relevance of brands. He also discusses the varying experiences of different market verticals and the need for businesses to adapt and make strategic decisions to navigate the current landscape. Overall, the episode provides valuable insights into the world of procurement and supply chain management in the hospitality industry.About David ReadDavid established supply chain consultancy Prestige Purchasing in 1998, since then it has become recognised as the thought leader on procurement and distribution within the Foodservice sector. The company’s annual Food Inflation report has become an important part of the sector’s calendar, and is widely respected as the major source of insight into historic and future food market performance. David has spoken at World Travel Market, Food Ethics Council Business Forum, and several Propel and MCA Report events. Amongst many industry and media appearances, he has appeared on BBC Breakfast, and on BBC Radio 4’s You & Yours discussing food inflation, and the future of food and drink in the UK.This podcast is sponsored by Vita Mojo.About Vita Mojo:The future of your restaurant, built together.Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks -  in one fast, reliable and easy-to-use system.Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonicOur Silver Sponsors are:GRTFL - The modern hospitality tipping platformGRTFL.com&RMI - The Restaurant Marketing and Innovator's Awards + Summithttps://www.restaurantinnovator.com/&Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected] This podcast is sponsored by NFS Hospitality.About NFS Hospitality:With over 20 years of experience solving problems for restaurateurs, NFS Hospitality truly understands your challenges as a hospitality operator.Whether you’re looking for top-notch POS & CRM systems, effective loyalty programs, the tools to execute powerful marketing campaigns, or a reliable Point of Sale system, NFS Hospitality has you covered with an end-to-end technology solution.At NFS, we know every hospitality business is unique, and that’s why we’ve walked in your shoes time and again to deliver effortless, tailored technology solutions designed for your specific needs.Our world-class technology puts the user at the heart of every transaction, ensuring a seamless and efficient experience for you, your teams, and your guests.Leading hospitality operators like BrewDog, Gaucho, and Archie’s trust NFS to provide the technology that makes their operations run smoothly across all verticals. NFS knows what it takes to help both your team and your guests have a world-class experience with our solutions.And with 24/7 support from actual humans, you can always rely on NFS day or night.Visit http://nfs-hospitality.com/supersonic to speak to the experts at NFS today. You can also download insights and guides on how to leverage technology to grow your business. Our Silver Sponsors are:Airship and Toggle:Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.Check out https://airship.co.uk/ for more information. Saved by Robots:Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.Visit Savedbyrobots.com to get in touchAbout Mark Mcc:Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:[email protected]