In the first year of managing a newly built strata, councils often encounter unexpected issues with developers, from deficiencies to lack of money. This episode delves into the common frustrations councils face in new builds, offering practical advice to overcome initial hurdles and ensure long-term success. Tune in for expert tips, red flags to watch for, and essential survival strategies to help your council navigate the first-year journey with confidence. 

In this episode, Brent and James explore how strata councils can effectively address unsafe behavior, bullying, and harassment by utilizing their most powerful resource—bylaws. Return guest, Lisa Mackie, Partner and Strata Lawyer with AHBL breaks down the key steps councils can take to enforce bylaws that promote safety and respect within their communities. Join us as we discuss practical strategies for using bylaws to foster a secure and harmonious strata environment.

Brace yourself for the new era of depreciation reports that’s rewriting the rules for strata corporations. We discuss the sweeping changes and their profound implications for future planning and asset management. Learn how these pivotal changes will impact future planning and why it’s just the beginning.  

In this episode, Brent and James are joined by Matt Scalena, one of the hosts of the ever-popular Vancouver Real Estate Podcast. Together they discuss the impact a realtor has on the dynamic landscape of purchasing in a strata. This is a must listen for any first time home buyers and those new to strata living. Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin

The strata management industry is eager for new talent, but more crucially, it demands well-trained strata managers. Given the fast-paced nature of the field, managers are often thrust into their roles and expected to learn on the job. We had the opportunity to speak with the insightful Katherine Olson, Associate Broker in Strata & Rental Management, who specializes in training and development. She shared her perspectives on the challenges and solutions for providing reliable training to get strata managers well prepared and confident. Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin

Waiting days for a response from your strata manager? It’s a frustration many strata residents face. What if there is a solution? Explore the frontier of efficient communication and modern email management with Lielin Chester’s game-changing approach to strata management email... 64% of all resident email is resolved in four hours! Listen in to learn how this revolutionary approach goes beyond swift & efficient responses, and a more accessible manager to prevent burnout, turnover, and improving work-life balance for strata managers.   Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin  

In this episode Brent and James speak dive into a critical issue facing strata managers in British Columbia - the challenge of portfolio assignment and its direct impact on service delivery to strata clients. Many strata clients face challenges due to the portfolio assignment system that simply do not exist in a non-portfolio market. Guest Darrin Whitney, Vice President of Operations for FirstService Residential unpacks the intricacies of portfolio assignment and offers insightful strategies to enhance service delivery. Join us as we uncover how to foster a more harmonious management experience. Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin Connect with Darrin Whitney Linkedin   Get the Guides: 3 Keys to Decision Making for Strata Councils Maintenance Planner Checklist 8 Steps for Going out to Bid

In this episode your hosts Brent and James go solo to take a deep dive into the termination process of strata management agreements. As consultants who assist strata councils transitioning to new management, they are no strangers to the myriad questions surrounding this topic. They start by understanding the structure of agency agreements then zoom in on the termination process itself, shedding light on its unique aspects and common misconceptions. This episode is a great standalone resource if termination of your agreement is in the cards for your strata as no stone is left unturned. Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin Get the Guides: 3 Keys to Decision Making for Strata Councils Maintenance Planner Checklist 8 Steps for Going out to Bid  

In this episode, Brent and James conclude the series where we decode the intricacies of living in a strata community. From deciphering bylaws to understanding the difference between common and limited common property they discuss the rules that will shape your daily life. Delve into dispute resolution mechanisms and discover the do’s and don’ts of alterations to your strata lot, and gain valuable insight into the complex realm of insurance for a strata. Whether you’re a seasoned strata resident or a newcomer this episode is your go-to guide to master the essentials of strata living. Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin Get the Guides: 3 Keys to Decision Making for Strata Councils Maintenance Planner Checklist 8 Steps for Going out to Bid  

In this episode, Brent and James discuss essential insights for first-time strata owners to navigate the intricacies of community living. This first conversation takes a high level view of some of the organizing principles of a strata, such as the dynamics of decision-making within the council, and how the strata manager fits into the puzzle. Also discussed are the financial responsibilities and maintenance protocols. This episode is aimed at being your go-to resource for a fulfilling experience as a first time strata owner. Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin Get the Guides: 3 Keys to Decision Making for Strata Councils Maintenance Planner Checklist 8 Steps for Going out to Bid

In this insightful episode, hosts Brent and James delve into the crucial aspects that councils need to understand when it comes to supporting ageing residents who aspire to continue living in their homes and communities. Joining the conversation, Tony Gioventu, Executive Director of CHOABC returns to Stratagize to explore how fostering empathy and sensitivity to the changing needs of strata residents not only enhances the quality of life for ageing residents but also promotes healthy communities. Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin Get the Guides: 3 Keys to Decision Making for Strata Councils Maintenance Planner Checklist 8 Steps for Going out to Bid  

Brent and James explore the nuances of mitigating losses below the deductible in their podcast, highlighting common mistakes that can end up costing stratas unnecessary money, with industry expert John Wallis of Phoenix Restoration.   ________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:First, have insurance for your strata property. Second, take the certificate of insurance to your insurance company each year to ensure there are no gaps in coverage _________________________________ Connect with Stratagize: Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin Connect with John WallisLinkedin _________________________________ Get the Guides: 3 Keys to Decision Making for Strata Councils Maintenance Planner Checklist 8 Steps for Going out to Bid

Join hosts Brent and James as they sit down with Peter Chan, Senior Director of Strata Operations at FirstService Residential, to unravel the mysteries of rogue strata councils. In this episode, you'll learn how to spot the warning signs of a problematic council, gain valuable insights into the intricacies of strata governance, and discover effective strategies for dealing with rogue elements in your community. Tune in for expert advice on maintaining harmony and order within your strata corporation.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool

In this episode, hosts Brent and James dive into the top mistakes strata councils often make when it comes to occupancy limits and short-term rentals. They are joined by Lisa Mackie, a partner with AHBL, who shares her expert insights. Together, they uncover common pitfalls, such as incorrect bylaws, overlooking human rights considerations, and neglecting to adapt to changing regulations. Tune in to learn how to avoid these errors and successfully navigate the complex world of strata governance.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:Have your bylaws reviewed by a strata lawyer at least once every five years. Changes in legislation, CRT rulings, and case law could leave some bylaws unenforceable. _________________________________   MAIN TAKEAWAYS:🛠 Occupancy limits is a thorny situation. No clear cut bylaw can withstand scrutiny under Human Rights Code.     🛠 A common mistake councils make is encroaching on a protected characteristic.     🛠  Short term rental or accommodation is not an expression under the Strata Property Act.     🛠  Since there are no rental restrictions, bylaws cannot regulate rental. 💬 QUOTES“Ignorance of the bylaws are not an excuse.”         MYTH VS FACT 🦄The owner is ultimately responsible for ensuring there is no contravention of any short term bylaw.   (Myth)   It depends on how the bylaw is drafted and worded.   _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    

In this episode, Brent and James delve into the realm of community building, joined by the insightful Sue Matthews, Regional Director at FirstService Residential. Together, they navigate the intricate landscape of effective bylaw governance, uncovering how well-structured bylaws can foster a sense of togetherness and harmony within residential communities. Drawing from Sue's extensive expertise, they offer valuable tips that strengthen the very fabric of strata living. Whether you're a strata council member or a resident looking to make a positive impact, this conversation provides actionable insights to cultivate thriving and united communities through thoughtful bylaw governance.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:Ensure your bylaws are drafted by a strata lawyer and reviewed every five years as legislation changes. _________________________________   MAIN TAKEAWAYS:🛠 Buying into a strata means giving up some personal freedoms as bylaws provide a set of rules to follow.     🛠 Effective bylaw program educates, informs, affects behaviour, and develops community.     🛠  Biggest mistake councils make is getting too personal and not enough due diligence.     MYTH VS FACT 🦄“Council or strata manager can write bylaws.”    (Myth)   This is a terrible idea, even if a council member is a lawyer. Engage a strata lawyer who is current on CRT decisions and legislation. _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool

Brent and James welcome Paul Mendes from Lesperance Mendes to shed light on the topic of strata windups. In this episode, owners will gain valuable insights into what they need to know about strata windups, discover common mistakes to avoid, and learn about the key steps involved in the process. With expert guidance and practical advice, this episode equips owners with the knowledge to navigate strata windups successfully and make informed decisions for their properties. _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:The number one mistake councils make with windups is they don’t communicate enough with the owners. Ensure your process provides owners with all the information required. Consider holding townhall meetings. _________________________________   MAIN TAKEAWAYS:🛠 Windups are the voluntary termination of the strata corporation. The process requires an 80% vote of all owners.     🛠 Developers recognize prime targets are stratas with bad depreciation reports which drives prices lower.     🛠  Most strata windups fail at the 80% vote     🦄 MYTH VS FACT A windup is forced onto strata owners. They won’t have a say in the process.   (Myth)   Owners have quite a bit of influence at SGM. Owners can lobby other owners, get proxies, drum up oppostion.   _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin   Connect with Paul MendesLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    

In this episode, Brent and James dive into the world of strata warranties with Naomi Rozenberg, partner with Lesperance Mendes and equip you with knowledge & best practices to navigate the process with confidence. Understanding and implementing these tips will help ensure a smooth and successful warranty experience. _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:Set expectations with your strata manager around their level of involvement with the warranty process. _________________________________   MAIN TAKEAWAYS:🛠 Five key reporting deadlines that are tied to the commencement date: 12 month, 15 month, 2 year, 5 year and 10 year.     🛠 Engineering reports can take six months to complete. Plan well in advance of your deadlines.     🛠  Read through warranty manual & create calendar reminders for key dates & deadlines. Read through maintenance manual, review recommendations and create spreadsheet of what needs to be done & when.   🛠  Watch out for warranty deadlines that expire at 12:01am     🦄 MYTH VS FACT The strata corporation is responsible for deficiencies in the strata lot.   (Myth)   Strata corporations are responsible for deficiencies with common and limited common property.   _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin   Connect with Naomi RozenbergWebsite _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    

In this episode, Brent and James meet with Alex Chang, partner at Lesperance Mendes and delve into the intriguing world of the Civil Rights Tribunal and its effect on resolving strata matters. While the tribunal's approach is lauded for its quick and efficient justice, there are concerns that the decisions reached may not always be well-informed. Council members are presented with essential insights and considerations to navigate this complex landscape. _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:Unmet expectations are the biggest source of complaints. Understand the four keys to proper expectation setting: Set vs unset & realistic vs unrealistic. _________________________________   MAIN TAKEAWAYS:🛠 CRT decisions are quick & dirty and may not be as well informed and the normal rules of evidence do not apply.     🛠 A common mistake is a strata council responding to a claim on their own without assistance of a lawyer.     🛠  Tip when writing a CRT claim is to ensure that what you are seeking is clear. If the order is not clear the CRT might not be able to enforce that order.     🦄 MYTH VS FACT A strata council cannot enlist a lawyer to assist them with their response.   (Myth)   A strata lawyer can assist the strata in the background with many aspects of the process up to drafting the full resposne they can copy and paste.   _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin   Connect with Alex ChangLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool

Join hosts Brent and James in an eye-opening conversation about BC’s housing crisis. With thousands of people flocking to the region each month, the demand for housing is reaching unprecedented levels. However, the alarming reality is that the supply falls far short of meeting this surge in demand, setting the stage for an imminent price surge that threatens to leave countless individuals without affordable homes. In this captivating episode, they sit down with Brendon Ogmundson, Chief Economist with the BCREA to unpack the ineffectiveness of government policies aimed at curbing demand. Prepare to be shocked as they unveil a startling revelation: This is not a housing bubble; its an expensive game of musical chairs where the stakes couldn’t be higher. Don't miss this enlightening podcast that confronts the housing crisis head-on and paves the way for meaningful discussions and potential solutions.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:Understand the difference between outcomes and needs. Put some thought into the root causes behind the problems you are facing. Whatever is required to solve those root causes become the actual need which results in the desired outcome. _________________________________   MAIN TAKEAWAYS:🛠 Immigration is going to bring about 100,000 people into British Columbia annually.     🛠 To match supply with demand, the BCREA is calling for 45,000 units per  year to be completed (25% increase over current rate of completion. CMHC is calling for 80,000 units per year to be completed.     🛠  Speed of completion is one of the bigger issues. 10 years ago it took 12-15 months, today completion takes over 24 months.     🛠  Government policies aimed at addressing demand have not had the desired effect. Focus is needed on the supply side of the problem.     QUOTES   “It’s [housing crisis] is a huge problem, it's taken ten years for policy makers to figure out the issue is supply.”   “ We’re getting to a bad place. There is a bunch of demand and not much supply so prices are raising at an unsustainable rate.”   “Affordability is not a problem that politicians can fix.”   🦄 MYTH VS FACT Is the housing bubble going to burst?   (Myth)   We’ve had so many economic shocks and none of them had an impact on home prices.   _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin   Connect with Brendon OgmundsonLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool

In this episode, Brent and James discuss Bill 44 with Jamie Bleay, partner at Bleay Both Uppal LLP. An in-depth look at the controversial removal of rental & age restrictions for stratas 2009 and older. _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:If you have old bylaws that are no longer enforceable due to changes in legislation, consider having a strata lawyer review and edit them and have them passed at an upcoming AGM. This is good practice to do every 5-10 years. _________________________________   MAIN TAKEAWAYS:🛠 The removal of rent restrictions affects about 2,900 empty strata units as determined under the Speculation & Vacancy Tax.     🛠 Stratas are leaving old restriction bylaws on the books as a passive (and unenforceable) deterrent.     🛠  Occupancy limits are a growing area of inquiry in Mr. Bleay’s practice.     🛠  A strategy for making rental less attractive may be to increase the move in/out fee.   🦄 MYTH VS FACT Bill will 44 have a detrimental impact on pre-2009 strata corporations.   (Myth)   Jamie sees Bill 44 having very little impact at all.   _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin   Connect with Jamie BleayLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool

  In this episode, Brent and James discuss privacy with Veronica Franco, partner & strata lawyer with Clark Wilson LLP. An in-depth look at the roles and responsibilities of strata corporations to protect your personal information. _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: Ask your management company what steps they take to ensure your private data & information is protected. It’s your information you have a right to know how its safeguarded.   _________________________________   MAIN TAKEAWAYS:🛠 A strata corporation is constantly collecting personal information.     🛠 Generally you can’t use cameras to enforce bylaws, however if cameras are a last resort and the infraction is causing hardship to the strata then camera footage may be used to enforce bylaw infractions.       🛠  The biggest mistake councils make is they think the strata should be redacting personal information. PIPA maintains that if information is requested under SEC 35 of SPA then information shouldn’t be redacted.       🛠  Strata records are the book of accounts and correspondence to and from the council. If the council is just emailing each other and the strata manager is not copied those emails do not form strata records.     QUOTE “Strata management companies need robust systems in place to protect strata residents banking information.”       🦄 MYTH VS FACT Can a strata council install cameras without owner approval? MYTH Under the SPA – not allowed to used Operating fund money for expenses that occur less than once per year Under PIPA – Not allowed to operate cameras until you have documented need for cameras, obtained consent, put up signage and followed the rest of the steps required.   _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin   Connect with Veronica FrancoLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    

In this episode, Brent and James meet with Chris Churchill, President of FirstService Residential BC to discuss significant challenges the strata industry is heading towards over the next few years and the implications this has for strata corporations and residents.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ STRATA TIP:Take advantage of the multiple avenues for strata education. Whether that is signing up for a membership with CHOA, CCI or registering for the webinars or events that we conduct. Smaller stratas are very likely to see a reduction in their level of service over the next decade requiring the council members to be more hands on. Getting skilled up with available education will be a key to your stratas success. _________________________________   MAIN TAKEAWAYS: Up to 50% of strata managers will be retiring in next 5-10 years. The industry will move from being underserved to completely overwhelmed. As the supply of strata managers dry up, management services will be rendered from the top down, where the largest buildings receive coverage. This supply will start to run out at around 80 unit buildings. This will result either in massively increased management fees or these buildings will end up being self-managed. To keep people in the industry, companies need to invest in technology so that strata managers are not overwhelmed with thousands of emails per month. The most successful properties/councils cooperate with their strata manager, it is not a one-sided relationship. QUOTES“We don’t need government intervention, we need government cooperation to speak with industry leaders to understand the complexity of the housing issue and the role strata plays in this situation.”         MYTH VS FACT All management companies are the same.   (Myth)   If that were true then all companies would be managing the same type of asset and that is simply not true. Some specialize in small boutique properties, others specialize in large developments.   _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool

In this episode, Brent and James discuss the rental market and insights on how to be a good landlord with Keaton Bessey, managing broker of Greater Vancouver Tenant and Property Management Ltd.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes.  _________________________________ STRATA TIP:The council president is no different from any other council member except an additional vote in the event of a tie. They do not control council’s decision. Each member must have an opportunity to speak and to vote. _________________________________   MAIN TAKEAWAYS: The biggest mistake landlords make – Don't have a process nailed down for tenant screening, and not enough experience & metrics   Landlords & tenants don’t have to be stuck with the 2% rent cap. They can negotiate mutually agreeable terms   A good affordability metric is that takehome pay is 3x the monthly rent. If the math is not good, the risk of tenancy issues is much higher. QUOTES“Tenant screening is like a water filter, they pass through multiple stages” “Bad tenants come from bad landlords”    MYTH VS FACT The relationship between tenants and landlords is negative.   (Myth)   Landlords and tenants are not two classes of people. Its not even mutually exclusive as tenants can be landlords. The media and polarization makes people choose sides.   _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin Connect with Keaton BesseyLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool

In this episode, Brent and James talk with former strata manager, James Payette and discuss his decision to leave his career and his hopes for the industry’s future.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:The council president is no different from any other council member except an additional vote in the event of a tie. They do not control council’s decision. Each member must have an opportunity to speak and to vote. _________________________________ MAIN TAKEAWAYS:🛠 Junior managers have more properties and senior managers command smaller portfolios comprised of higher revenue generating properties.   🛠 Strata managers receive up to 200 emails per day and it takes a full 8 hour day just to stay on top of correspondence. Working on directives and running council meetings all happens after hours.   🛠  Working relationships with councils are great, but interactions with residents are often overwhelmingly negative. 💬 QUOTES“Strata Manager is the wrong term; it sets the wrong expectations for the clients. The role should be called Strata Administrator.”     MYTH VS FACT 🦄“Getting licensed is enough education to prepare a strata manager to do their job”    (Myth)   The licensing course excels at teaching compliance with the act, but it stops short of competencies such as holding a meeting or preparing a budget. _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin Connect with Lisa MackieWebsite _________________________________ RESOURCES 8 steps to going out to bid Decision making tool

Everything You Need To Know About Financial Statements: Best Practices For A Financially Healthy Strata     In this episode, Brent and James speak with Isadora Goh, Vice President of Client Accounting for FirstService Residential who shares tips, advice, and red flags when reading financial statements.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:Take the backstory into account when reviewing financials. Is the CRF low because a large project was held in past few years? Are you over budget on a line item because of an annualized expense? _________________________________ MAIN TAKEAWAYS:🛠 Four main documents: Operating budget, financial statement, balance sheet, operating statement.   🛠 Number one advice: Prepare a balanced budget   🛠  Provincial Government has introduced legislation for mandatory 10% contribution of annual operating fund to CRF effective November 1, 2023. 💬 QUOTES“Don't just increase your budget by a set percentage. Take a look at your expenses and build your budget each year.”   MYTH VS FACT 🦄“Low strata fees are better for resale”    (MYTH)   Lower strata fees mean smaller operating budget and less money for curb appeal and CRF. A building with a higher CRF is a better investment as the purchaser is more likely to be protected from special levies. _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool      

In this episode, Brent and James discuss common mistakes strata councils make as employers of their own staff with Taryn Mackie, partner with Norton Rose Fulbright.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:Don’t rely on verbal agreements. Ensure your employment contracts are in writing. _________________________________ MAIN TAKEAWAYS:🛠 Stratas with their own employees are responsible for managing those employees.   🛠 Most common mistakes – Employment contract is not in writing. Assumption that three month probation period means you can terminate without severance   🛠  Bullying & harassment is a growing area of complaints.   🛠  What a person does determines if they are an employee or a contractor. If you are controlling what they do, those are the factors of an employer/employee relationship   💬 QUOTES“No-one is born a manger, knowing how to manage performance.”   MYTH VS FACT 🦄“Stratas that directly hire their own employees can expect the strata manager to manage their performance.”    (Myth)   You can't delegate your responsibilites as an employer to another party. _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin Connect with Taryn MackieWebsite _________________________________ RESOURCES 8 steps to going out to bid 3 Keys to Decision Making for Strata Councils

In this episode, Brent and James discuss how Human Rights intersects with the Strata Property Act with Lisa Mackie, partner and strata lawyer with Alexander Holburn.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:Appeal to the residents in your strata to share if they may need assistance in the event of an emergency, and compile this information in an emergency sheet. _________________________________ MAIN TAKEAWAYS:🛠 Stratas have a duty to accommodate, however there is a limit called “undue hardship”.   🛠 The most common mistake councils make is they think there needs to be intention to discriminate.   🛠  Duty to accommodate does not mean perfect accommodation. 💬 QUOTES“Same treatment does not mean equal treatment.”   MYTH VS FACT 🦄“In the event of an elevator failure with a resident on an upper floor does the strata have a duty to accommodate?”    (Fact)   What is important is that the resident in question gets what they need, how the need is satisfied depends on the duty to cooperate. _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin Connect with Lisa MackieWebsite _________________________________ RESOURCES 8 steps to going out to bid Decision making tool                    

In this episode, Brent and James discuss the complexities of airspace parcels with Allyson Baker, a partner and strata lawyer with Clark Wilson.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:Council should be expected to discuss strata business between meetings. _________________________________ MAIN TAKEAWAYS:🛠 Land is a three dimensional concept, extending to the air above the ground. Therefore you can subdivide the sky into separate parcels of land.   🛠 The strata property act does not apply to the remaining parcels or to the building as a whole. They only way they are ties to each other is via ASP agreement or reciprocal easment agreement.   🛠  How to tell if you have an airspace parcel. On first page of strata plan, in bold letters it will say created in subdivision of airspace. 💬 QUOTES“Stratas are a form of government and a mini democracy.”   MYTH VS FACT 🦄“Airspace parcel agreements are difficult to change.”    (Fact)   Consult the agreement to learn if the agreement can be changed. Secondly amending the agreement likely means other parties would be giving up rights or taking on more responsibility and would require the approval of all parties in the airspace parcel agreement. Likely an uphill battle. _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin Connect with Allyson BakerWebsite _________________________________ RESOURCES 8 steps to going out to bid Maintenance Planner Checklist Decision making tool 

  In this episode, Brent and James sit down with Roger Williams, Executive Director of PAMA who passionately advocates for the continuing education of strata managers.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP:Negotiate price strata management price increases. Price increases have become a four-letter word this year. No one wants to pay more for anything and if there is an aspect in our control to approve or decline we may choose the latter. The implications of keeping management fees stagnant mean the company has to make choices... Either they pay their managers less, they increase the size of portfolios, or they reduce or remove support. Declining fee increases means accepting a decreased level of service. In most cases, a 5% increase equates to around $1 per month per unit. An increase like that should be easy to handle and budget for. What you are looking to avoid is an over correction where in a few years you are hit with a double-digit increase or face termination and enter the market with quotes averaging higher than your proposed increase. .   _________________________________ MAIN TAKEAWAYS:🛠 Two components to strata manager education: Compliance & Competence   🛠 Strata management relicensing does not focus on competencies.   🛠 Education is more robust for the 26,000 realtors in the Province vs 1000 strata managers.   🛠 Strata management fees haven’t increased meaningfully since the 1980’s 💬 QUOTES“You can’t get improvement without paying for it somewhere” MYTH VS FACT 🦄“Good service depends solely on the strata manager.”    (Myth)   The strata manager is an important piece in a big group of people that make your building and investment a healthy one. _________________________________ Connect with StratagizeWebsiteLinkedinEmail Connect with Brent AndersonLinkedin Connect with James MilneLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool Maintenance Planner Checklist  

In this episode, Brent and James are interviewed by Amanda Farmer a strata lawyer from Australia on her podcast Your Strata Property.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: Avoid a late AGM and provide your strata manager with a date range to schedule the meeting. _________________________________ MAIN TAKEAWAYS: 🛠 Legacy strata corporations are meeting more often than they need to.   🛠 Staffing a strata is an expectation more councils should have of their management company to provide a consistent experience for their residents   🛠  Portfolio size is the #1 indicator of quality of service. 💬 QUOTES “Stratas are a form of government and a mini democracy.” _________________________________ Connect with Stratagize Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin Connect with Amanda Farmer Linkedin Podcast _________________________________ RESOURCES 8 steps to going out to bid Decision making tool            

In this episode, Brent and James sit down with Tony Gioventu, Executive Director of CHOA BC who pulls no punches with his opinion on the strata industry and what is needed to turn it around.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: Sign up for a CHOA membership Being a council member is a big and important responsibility. Lack of knowledge is often sited as one of the main reasons more people don’t sign up to be a council member. Consider joining CHOA and participate in their education programs to skill yourself up to help you make better and more informed decisions for your strata.   _________________________________ MAIN TAKEAWAYS: 🛠 Management fees are below what is reasonable   🛠 The industry is terribly short of strata managers, between 700-800 in the Province for 14,000 stratas that require management = 18 properties per portfolio.   🛠 Councils need to understand that proactively operating a portfolio worth hundreds of millions of dollars requires a level of a professional who is sought after in the job market. Prospective employers compete for these individuals with high paying positions. 💬 QUOTES “Current door rate of $25 per month provides for a basic level of strata management, not an in-depth level of leadership around operations.” MYTH VS FACT 🦄 “Keeping strata fees low makes it easier to sell your unit.”    (Myth)   Low strata fees are a signal that the property relies heavily on special levies to operate which only require 26% of votes to defeat the motion. _________________________________ Connect with Stratagize Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool

Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP Read bylaws before you purchase into a strata. Once you purchase your unit you agree by contract to be bound by the bylaws of the strata corporation... whether you read them or not.   _________________________________   MAIN TAKEAWAYS 🛠  Purchasing the strata lot binds you to the bylaws 🛠  Do not try to draft your own bylaws, enlist a strata lawyer 🛠  Bylaws cannot supersede strata property act,  human rights code 🛠 #1 mistake councils make with respect to bylaws > Trying to draft their own bylaws    💬 QUOTES “Strata corporations should perform a comprehensive review of their bylaws every five years.”   🦄 MYTH VS FACT Bylaws need to be registered with Land Title Office before you can enforce an infraction   FACT   _________________________________ Connect with Stratagize Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    Maintenance planner checklist          

In this episode, Brent and James have a conversation with Jaraad Marani, Vice President Development Advisory with Colliers to discuss the Broadway Plan.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: Getting back to in-person meetings Every strata is different, but consider moving away from fully virtual meetings, particularly for your AGM. In person meetings are better for fostering conversations and opening to questions and an important meeting like the AGM where the years goals and plans are discussed benefits from more community involvement.   _________________________________ MAIN TAKEAWAYS: 🛠 Tower maximums per block: On Broadway no more than 3. Off Broadway no more than two   🛠 Removal of parking minimums and reduction of 4 traffic lanes down to two   🛠 The plan will probably get refreshed in 15-20 years as demographics and politics change 💬 QUOTES “Change is inevitable, but how we manage that change and how we’re respectful with each other during those conversations can be useful.” MYTH VS FACT 🦄 “The amount of public consultation means the plan is heavily opposed.”    (Myth)   Opposition is always louder than approval and the quiet majority almost never comes out to public hearings. The challenge with consultation is that 100% agreement is not possible. _________________________________ Connect with Stratagize Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    Maintenance planner checklist  

In this episode, Brent and James have a conversation about the three most common red flags council members say drives them to look for new strata management.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: Managing expectations & avoiding complaints.   Unmet expectations are a big source of complaints in a strata. Use your AGM and your council meeting minutes to communicate council’s philosophy behind certain decisions to minimize complaints by residents.   _________________________________ MAIN TAKEAWAYS: 🛠 RED FLAG #1 – Communication challenges   🛠 RED FLAG # 2 – Errors with financials   🛠 RED FLAG # 3 – Reactive instead of proactive MYTH VS FACT 🦄 “Changing management companies is hard.”    (Myth AND Fact)   Presuming you have a majority decision to explore new management, change can be hard if only one or two council members are driving the process. This is an all-hands-on-deck moment and all council members must be involved. When one or two people do all the work and bring info back to the group, the rest of the group won’t be as educated and informed as the other members. This can lead to no decision, resulting in remaining with the status quo.   Change is easier when everyone takes an active role in all the required steps and meetings. _________________________________ Connect with Stratagize Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    Maintenance planner checklist  

In this episode, Brent and James discuss changes to common property with Ben Schiedegger, a strata lawyer from Hamilton & Co. What requires permission and what doesn’t from a council perspective as well as a strata lot owners’ perspective. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: Managing expectations & avoiding complaints. Unmet expectations are a big source of complaints in a strata. Use your AGM and your council meeting minutes to communicate council’s philosophy behind certain decisions to minimize complaints by residents. _________________________________ MAIN TAKEAWAYS: 🛠 Strata lot owners should always get approval for changes in writing, keep a copy, and ensure the approval is recorded in meeting minutes. 🛠 Strata council cannot reasonably withhold approval for a change to a strata lot 🛠 A significant change requires a ¾ vote of ownership, but it is councils duty to decide if it is a significant change. 🛠 6 factors determine a significant change: - Visibility or non-visibility - Affect use of enjoyment - Direct interference as a result - Impact on marketability - Number of units affected - Precedent set by previous council decisions   MYTH VS FACT 🦄 “Is the patio, yard, or balcony ALWAYS limited common property.” (Myth) With some older stratas the outdoor space is part of the strata lot. Check your strata plan. _________________________________ Connect with Stratagize Website Linkedin Email Connect with Brent Anderson Linkedin Connect with James Milne Linkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    Maintenance planner checklist  

In this episode, Jason Dunn, Senior Project Engineer with RDH discusses the importance of a depreciation report as a planning tool for stratas.     _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: For buildings with shared common areas, (ie: towers & condos) inspect your make up air unit on your roof to ensure that replacement fan motor belts are not being stored there. MAIN TAKEAWAYS: 🛠 Depreciation reports are a planning tool used to establish priorities and long term expectations.   🛠 Source an organization that reports to a governing body to prepare your report.   🛠 Findings of depreciation reports do not have to be implemented. The report does not mandate work.     🛠 30-50% funded should be the goal for most stratas QUOTES: 💬 “It’s possible we could see the 3 year term for depreciation reports change in the future.” MYTH VS FACT 🦄 "A depreciation report mandates work to take place" (MYTH) A depreciation report is a planning tool. Highlights needs and potential timelines for renewal. Up to the owners to take the next step. _________________________________ Connect with Stratagize: Website Linkedin Email: [email protected] Connect with Brent Anderson Linkedin Connect with James Milne: Linkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    Maintenance planner checklist    

In this episode, Dale Dyck, Vice President of Property Services with FirstService Residential BC discusses the impact a properly functioning services team can have to bridge the gap left behind by a portfolio-based strata management market.     _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: Ask your caretaker/concierge what the emergency protocols are, who to call in event of emergency. If they don’t know, they should be able to quickly reference a binder or document that has the relevant information. MAIN TAKEAWAYS: 🛠 For employees to perform their best, they need support, coaching, resources, supervision a shared set of values, and leadership by example, on top of fair compensation, benefits, and opportunities for growth. Smaller firms might find it challenging to execute consistently on these points and have issues with retention.   🛠 Stratas who maintain their own employees directly require engagement from council members for supervision and support. Its an in-depth commitment.   🛠 Strata managers do not manage strata staff. That is a council responsibility.     🛠 Targeted questions to ask in services buying process… What kind of support does team member have? What hiring and training practices are? Are employees assigned to specific buildings or are they rotating staff?   QUOTES: 💬 “A good service company is focused on team members and has everything they need to be successful.” MYTH VS FACT 🦄 "It’s a risk to hire the same company for management and staffing?" (MYTH) In most markets this is precisely what a management company is selected for, to streamline the operation, remove redundancy and improve communication by removing the “silo effect”. _________________________________ Connect with Stratagize: Website Linkedin Connect with Brent Anderson Linkedin Email Connect with James Milne: Linkedin Email _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    Maintenance planner checklist          

In this episode Paul Murcutt, Senior Vice President of BFL Canada gives an overview of the strata insurance market and what stratas can do to minimize the impact of claims.   _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: Ensure that you have homeowners insurance and that it is updated regularly, at least annually. MAIN TAKEAWAYS: 🛠 Insurance broker is essentially a professional shopper who goes to the insurance company to seek terms.   🛠 Insurance companies make money two ways...Underwriting profit & Investment income. When one or both of those streams of revenue are down we see insurance companies change their position.   🛠 Replacement value has direct impact on insurance premiums. If replacement value increases 10% then insurance premiums also have to increase 10%   🛠 Replace rubber water supply lines with steel braided hoses QUOTES: 💬 “Strata corporations have to purchase insurance based on full replacement value. As costs of goods and labour go up, insurance premiums need to reflect those increases.”   💬 “50% of homeowners do not have insurance” MYTH VS FACT 🦄 "Do insurance brokers pay referral fees to strata management companies?" (MYTH) For BFL this has always been a myth. Legislation was put in place last year to prevent this situation from happening. “Brokers provide insurance” (Myth) Insurance brokers are professional shoppers that go to market and shop for best rates from insurance companies then provide the best pricing available. _________________________________ Connect with Stratagize: Website Linkedin Connect with Brent Anderson Linkedin Connect with James Milne: Linkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    Maintenance planner checklist

In this episode Darrin Whitney, Vice President of strata operations talks about the support a strata manager needs to effectively manage strata corporations. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: Strata managers receive upwards of 1000 emails per month. How can you optimize your email to ensure a faster response. In the subject line list the name and strata plan of your property and a brief description of the situation. Ex: My Property, EPS1234 - Need updated certificate of insurance Try to keep your email to 100 words or less. Multi-paragraph emails take too long to read. You are just trying to get the strata manager engaged at this point. If your situation requires more detail, not only will he or she ask for it, but now the situation is on their radar and your email will be flagged.   Avoid reply all. If council is discussing something over email and the strata manager is included, every reply creates a new email, and threads get confusing where action is needed. Discuss with council via email, or messaging app, then send one email to the strata manager with a question or decision. Keep emails to one topic at a time.  MAIN TAKEAWAYS: 🛠 One of the main challenges of working in a portfolio market is the exposure to over 1100 different personalities that make up the ownership of the units under management and the expectations around service standards 🛠 Many clients are unaware of the implications of portfolio size and the service received. They may have an expectation they will receive 25% of their time but in reality could be receiving 1/16th.  🛠 Since 2012 there have been 2,500 strata corporations registered in the Province and in that same time about 130 strata managers have been licensed. 🛠 Increasingly, managers can’t do their job by themselves they need support. They are an integral piece of the puzzle and the face of the service, but its more like an orchestra than a one man band. QUOTES: 💬 “Many people expect the strata manager to be fully versed in the Strata Property act, all aspects of financial, building maintenance, construction and more.”  💬 "In order for strata councils to determine what management company will be able to deliver the desired level of service they have to be really clear on what their needs are.”  MYTH VS FACT 🦄 "Is a council a democracy?" (MYTH) Peoples preferences do not always predict what they advocate for. A compelling emotional argument can sway someone to vote in a way they were not previously considering. Who is wiling to advocate can be more important than who is willing to vote. _________________________________ Connect with Stratagize:  Website  Linkedin    Connect with Brent AndersonLinkedin Connect with James MilneLinkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    Maintenance planner checklist    

In this episode, Brian Duff, the Vice President of Sales for FirstService Residential talks about the single most important element a successful council needs to have and unpacks the six most common personas of council members. Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊  _________________________________ 🚨 STRATA TIP: Importance of a townhall when making big decisions. If you’re facing a special levy, controversial bylaw change consider a townhall to educate members why its important to vote in favour and offer them the opportunity to ask questions so that when it comes time to vote it doesn’t get bogged down in debate and is more likely to pass. MAIN TAKEAWAYS: 🛠 Alignment or lack of is the single biggest common indicator of success for a council. 🛠 Large buying groups (like a council) can have challenges as individuals come to the table with different visions or understandings of the problem  🛠 Councils that are not aligned are 50% likely to be dissatisfied with the decision AND it took on average 36% longer to reach a decision.   🛠 Overabundance of information is a leading cause of misalignment. People cope by relying on a variety of biases. 🛠 Alignment requires having a cohesive vision, and a shared understanding of the needs 🛠 6 common persona traits among council members and each council will have a different blend of personas, with different motivations that drive their decision making.  QUOTES: 💬 “Councils that are not aligned are 50% likely to be dissatisfied with the decision AND it took on average 36% longer to reach that decision. So you have a situation where its half as likely to be successful and it will take you longer to get there, a lot of people are going to opt out of the project to begin with. The ripple effect is that the problem never gets solved.”  💬 "The key to making better decisions is aligning on the problem that needs to be solved and what is required to solve it.” MYTH VS FACT 🦄 "Is a council a democracy?" (MYTH) Peoples preferences do not always predict what they advocate for. A compelling emotional argument can sway someone to vote in a way they were not previously considering. Who is wiling to advocate can be more important than who is willing to vote. _________________________________ Connect with Stratagize: Website Linkedin Connect with Brent Anderson Linkedin Connect with James Milne: Linkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool  Exploring different personality personas 

In this episode, Lydia Tay, Vice President of Human Resources speaks passionately about the role HR plays in shaping engaging and inclusive workspaces. _________________________________ Over 1.5 million people live in strata housing in the Province of British Columbia.  Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.  🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians.  Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it!  Listen to our latest episode, subscribe and rate us on iTunes. 👊  _________________________________ 🚨 STRATA TIP: Updating Homeowners insurance. At your AGM you will receive a copy of your stratas certificate of insurance. Take this document to your insurance broker to ensure there are no gaps between your policy and the stratas deductible. MAIN TAKEAWAYS: 🛠 People don’t think of strata management as a career choice. It’s easy to retrain from a variety of other career paths, especially customer service-related roles and is well insulated from downturns in the economy.  🛠 Bullying and Harassment are unique to strata. Unlike a store where you can deny a customer service for harassing staff. The management company is under contract to give service and you can’t deny a strata owner service. Ensuring employees have a system of support to manage conflict is a key part of providing a healthy workplace.  🛠 Employees are more interested in employers that curate experiences 🛠 An HR Department means you can have confidence that the best talent is working in the business  🛠 Burnout occurs when managers are overwhelmed and unsupported. A key function of HR is to ensure that managers have a realistic workload and are supported  QUOTES: 💬 "Councils want to work with professional strata management companies. They want to ensure the people are the best, know what they’re doing, are experts, and up to date with changes in the industry. An HR Department ensures that someone is the steward of ensuring that employees are trained and knowledgeable in the things that you need them to do really well.”  MYTH VS FACT 🦄 "Human Resources is all about disciplinary action" (MYTH) It’s about creating an environment where people can fulfil their potential while looking after their wellbeing.  _________________________________ Connect with Stratagize: Website Linkedin Connect with Brent Anderson Linkedin Connect with James Milne: Linkedin _________________________________ RESOURCES 8 steps to going out to bid Decision making tool    Maintenance planner checklist  

In this episode Sean Ingraham, Senior Vice President speaks about the differing business models of strata management companies and how that has an impact on the customer experience. _________________________________   Over 1.5 million people live in strata housing in the Province of British Columbia.    Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.  🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it!    Listen to our latest episode, subscribe and rate us on iTunes. 👊    _________________________________      🚨 STRATA TIP: If you're finding it difficult to keep on top of council communication via email, consider using a messaging app such as Slack. The most impactful benefit is that you could set up separate channels for the common topics of conversation such as Budget, Landscaping, Bylaws, just to name a few. Within each channel, the conversation is organized chronologically so it is very easy to follow. It also allows posting of photos and uploading of documents like vendor quotes for easy reference and discussion.    MAIN TAKEAWAYS: 🛠 What is strata - form of home ownership (unit) plus indivisible portion of common property. 🛠 Alberta, BC, Chicago are portfolio. Elsewhere in North America your manager works in your building.  🛠 8 buildings per strata manager. Common to have 16 and up  🛠 Doing the strata management course is the easy part… being able to handle fast pace, high demands and make critical decisions takes a certain person. A lot of people who enter don't last for long.  🛠 More training and access to experts is needed. Building systems much more complex, cost sharing agreements, legislation, more compliance, more communication. Expectations on managers are higher and expectations & speed of response are higher. The solution has to be technology based.  🛠 Hosting community events is the best security asset you have. People who have bonds to their community  have more pride of ownership. Money should be allocated in the budget for this. 🛠 Holding a townhall can be crucial to ensuring resolutions pass at the AGM and don't get bogged down by debate.  QUOTES: 💬 "An extra cent per square foot spent on curb appeal over 5 years can see an increase of $35-40k in property value"  💬 "If we can't correct the number of people entering the industry, large stratas will be served alright, but small properties of 100 units or less likely won't have a strata manager and will have to self-manage or they will pay a very high amount."  MYTH VS FACT 🦄 "All strata management companies are the same" (MYTH) Lots of different size of companies. Smaller companies don't have the resource capabilities that larger firms do.  _________________________________   Connect with Stratagize: Website Linkedin   Connect with Brent Anderson Linkedin    Connect with James Milne: Linkedin    _________________________________  RESOURCES   8 steps to going out to bid Decision making tool    Maintenance planner checklist