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Oliver Banks
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance.
You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities.
So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you.
The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.
120: Understanding Data and Data Science In Retail
Data, data science, machine learning and AI are all increasingly important topics in the retail industry. But the world of data can be confusing and even overwhelming for retail leadership teams. Experienced retail leader, Ian Shepherd, joins to simplify key terms and set you on the path to successfully use data in your organisation.
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43:4508/02/2021
119: How To Do Predictive Modelling
Predictive modeling is a technique that uses mathematical and logical methods to predict the future. So, as your transformation aims to move to a new, unknown future state, how are you going to make sensible, intelligent decisions. As opposed to guessing in the dark. Join Oliver Banks as he lays out the 6 steps to guide you to successfully build predictive models to forecast the future.
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21:5801/02/2021
118: The Agile Stores Manifesto
Agile has been a key focus. But coming from a software development background, does it translate to the retail industry? And does Agile work in a retail store setting in particular? Julian Mills of Quorso joins Oliver Banks to lay out the “Agile Stores Manifesto” and demonstrate how this applies to retail shops and large […]
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33:3925/01/2021
117: Are Retail Operating Models Dead?
Retail operating models have behind many of the big retail success stories of the past few decades. But, in today's uncertain world, ever-accelerating and with an increasing focus on agility and flexibility, is there really a need for operating models any more? Listen in to join Oliver Banks and explore if retail operating models are dead.
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19:5718/01/2021
116: Understanding Agile
Many retailers are increasingly talking and thinking about Agile. The pandemic has caused much uncertainty and required businesses to move at pace and remain flexible. So, Agile has become a key focus. But it's also easy to misunderstand and there are plenty of mistakes and pitfalls to avoid too. So, Agile coach and trainer, Laurens Bonnema, joins Oliver Banks to help you understand Agile for retail.
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37:5611/01/2021
115: Learning From Pureplay Retailers
Many of the recent success stories from retailers have been from new, "pureplay" retailers that have traded only through eCommerce channels. With companies like Amazon, Asos, and Gymshark leading the way, there are elements and behaviours that traditional retailers can learn from and take action. To help traditional retailers behave like pureplay e-commerce retailers, consultant Sarah Morris joins Oliver Banks to highlight the differences and opportunities.
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35:3204/01/2021
114: Review Of The Year 2020
We all know the elephant in the room when it comes to reflecting on 2020. But also with hindsight, we see key themes and can connect the trends together. Join Oliver Banks on this look pack at the past 12 months with some of the key stories and additional expert opinion. The retail review of the year that was 2020 will help you understand what just happened. And what to look out for in 2021.
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29:1228/12/2020
113: Disruptive Thinking For A Volatile World
We continue to face a volatile world that provides more and new challenges. So, to become more resilient to these challenges we must plan for multiple scenarios. But these can be difficult, inconvenient and uncomfortable for us - so just don't do it. In this podcast episode, Dr Jackie Mulligan joins to explore the why and how disruptive and creative thinking will get you prepared for the future of retail in 2021.
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37:4521/12/2020
112: Key Themes For Retail Transformation In 2021
Current volatility makes it hard to make specific predictions but there are key themes to look out for in retail transformation. Retail in 2021 promises also be full of uncertainty. However, these same themes or trends have been growing steadily in 2020 and now must be tailored for your local retail market and specific customer base. Discover the 10 retail transformation themes to get ready for 2021.
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25:0214/12/2020
111: Defining Your Perfect KPIs
As we become more data-driven, we add more and more KPIs (Key Performance Indicators) as metrics to manage the whole business. But do you have the perfect KPIs? Or will you fall into one of the many metric related pitfalls? In this episode of the Retail Transformation Show podcast, join Oliver Banks and discover the essential factors to define your perfect KPIs to drive success.
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22:2307/12/2020
110: Amazon – Friend Or Foe?
Amazon have polarised the retail market in many ways over the past few years. They’ve pushed the innovation boundaries and raised the bar for customer expectations. They have earnt repeat business that makes any retailer enviable. But, they’ve also caused pain and anger amongst those that feel they’re too big, too powerful and too greedy. […]
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25:3230/11/2020
109: Pop Up Stores and Ephemeral Retailing
Pop up stores have been a huge trend in the retail industry. Retailers and brands have surged to host short term, exciting stores – both physical pop up shops and digital pop up initiatives too. In this podcast episode, dive into what makes pop up stores successful (or not) with Ghalia Boustani, pop up expert […]
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35:2223/11/2020
108: Agile Supply Chains In Retail
Supply chains create competitive advantages in the changing retail landscape. Everyone can see and understand the importance of retailers being able to effectively and reliably put products in the right place at the right time. But we've also seen the importance of having an agile supply chain. In this podcast episode, we're exploring this with supply chain expert, Gary Newbury.
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38:4216/11/2020
107: The Best Bits From The Second Year Of The Podcast (part 2)
Retail continues to evolve at pace and retailers must continue to transform. So, in celebration of the podcast's 2nd birthday, we're reviewing the best bits from the past 12 months. This is part 2 and you'll hear expert opinion, strategies, tips and tactics and advice from the host, Oliver Banks, and a number of the special guests who have joined the Retail Transformation Show. Listen now to the best bits, highlights and golden nuggets that featured over the previous episodes.
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34:3909/11/2020
106: The Best Bits From The Second Year Of The Podcast (part 1)
Oliver Banks celebrates the second anniversary of the podcast and reflects back on the past year of episodes. The episode features highlights from special guests who have appeared on the Retail Transformation Show. Hear the best bits and get ready to take a golden nugget-packed whirlwind tour of past episodes.
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30:2102/11/2020
105: Simplifying Retail Operating Models
Simplification is a goal for many businesses - but ironically, it can be complicated to get simplification changes delivered. There are pitfalls to watch out for and several different and effective ways to help identify and approach your simplification efforts. Join the host, Oliver Banks, to explore how to make sure you can simplify your retail operations and operating models.
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26:5226/10/2020
104: Forging A Better Future
2020 has tested our individual and collective resolve. And mental health is increasingly important. And with many retailers continuing to face a variety of different challenges, this period isn't over yetSo, in this episode, Dr Jackie Mulligan of ShopAppy.com joins Oliver Banks to explore how you can take small steps to forge a better future.
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36:2619/10/2020
103: Creating Courageous Change Champions
Retail is facing intense disruption and many face a burning bridge to change. But experienced subject matter experts in your business are not ready to lead change - and they've never been required to in this capacity. So, it is critical to transform the people that must transform the business. Join Oliver Banks to explore how to change your approach, build momentum and actually deliver change
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15:0412/10/2020
102: Building A Strong Will To Change
Retail is facing an intense disruption right now. And a true “burning bridge” is forcing action and transformation right now. But transformation isn't instantaneous. It requires careful, clever and intentional work. And a key element to build the intention is having a strong will to change. In this podcast episode, discover what this means and how you can build and foster a strong will to change.
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26:2605/10/2020
101: Why Have A Purpose (And How To Find It)
Purpose is a key theme that continues to be so relevant for retailers who are struggling to inspire or retain customers. Having a "reason for being" inspires customers and colleagues. But finding your purpose can be hard. So, purpose expert, James Bolle of PRPSFL, joins Oliver Banks to explore why you need a clear purpose and how to find it.
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41:3328/09/2020
100: The 100th Episode
For the 100th episode, the tables are being turned as the podcast host turns into the special guest. In this episode, Michael Grange interviews Oliver Banks exploring the backstory and purpose, key observations about retail today and in the future. In particular 5 retail trends that have remained present through the pandemic.
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28:5021/09/2020
099: How To Use Retail Technology Effectively
Retail technology often goes hand in hand with transformation as an enabler and an essential element to making the change happen. But it’s easy to get absorbed by the “cool” opportunities from fancy retail tech gadgets and gizmos. So, in this podcast episode, Oliver Banks talks to retail tech enthusiast, Michael Grange, to explore the […]
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38:2114/09/2020
098: Retail Operational Cost Savings
Cost cutting, reducing costs and cost saving programmes represents a major opportunity for your business. So, in this podcast episode, Oliver Banks shares his operational cost savings framework and a series of lessons to make the most of your retail cost savings programme
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20:4407/09/2020
097: Customer Centric Cultures
Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward.
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38:0431/08/2020
096: The Future Of The Store Of The Future
The store of the future is often a part of a retailer's innovation strategy. But with the current uncertainty and with the fast pace of innovation, is it still relevant to have a store of the future? And how should it be set up to be successful? Store of the future expert, Chris Walton, joins to discuss what the future holds with host, Oliver Banks.
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36:5524/08/2020
095: Reading Faces For The Win-Win
Communication and negotiation happen throughout your transformation. But, people's faces and facial expressions could tell you how to collaborate more effectively and reach a great win-win scenario for all parties involved. Learn how faces tell you more than you might realise with the Face Whisperer, Adrianne Carter.
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32:5117/08/2020
094: Find And Fix Customer Frustration
Customer experience (CX) is an ongoing hot topic but we neglect and ignore the frustrations that irritate customers and turn them into detractors and into the hands of competitors. Listen to this podcast episode with Oliver Banks to discover the root causes of customer frustration and how to find and fix the frustrations that your customers face.
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24:3010/08/2020
093: Rethinking Silos
Lots of people talk about organisational silos being bad - but have you given thought about why they are bad? What if they're actually a good thing? In this podcast episode, join Oliver Banks and see what life would be like if no silos existed. From there, learn the steps that will make your company more effective!
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23:1603/08/2020
092: Automating Your Warehouse
Supply chains play a critical part in a retailers ability to operate across multiple channels. But it can be complex to be able to flexibly scale your current operation. In this podcast episode, Mark Messina and Simon Houghton, both of Geek+, to explore the reality of automating your warehouse or distribution centre.
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35:1927/07/2020
091: 10Ps To Transform Retail (part 2)
With retail in 2020 being so challenging, it's critical to be transforming into the best version of your business. But, with navigating and selling in different channels, deploying new technologies and with so many different and unconnected changes, it can be difficult. So, join Oliver Banks in the 2nd part where you can explore 10 "P's" to help guide your transformation.
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19:1620/07/2020
090: 10Ps To Transform Retail (part 1)
With increased pressure in the retail industry, it's essential to ensure that your retail business and operation is transforming and evolving to stay relevant and fit. In this podcast episode, Oliver Banks lays out a series of "10 P"s (these are in addition to the classic 4Ps of Marketing) to help you transform retail and ensure that you're considering all elements.The post 090: 10Ps To Transform Retail appeared first on OB&Co.
25:1513/07/2020
089: Previewing Retail Transformation Live (July 2020)
As the retail industry continues to reopen, Retail Transformation Live is returning. It’s the virtual conference that you need to help you transform retail. With a stellar line up of speakers attending to share plenty of golden nuggets and the opportunity to network, connect and learn – this is the event. Understand more about the […]
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26:2706/07/2020
088: The Reinventionist Mindset (part 2)
In the book 'The Reinventionist Mindset,' the author Joe Jackman tells us that "Change is hard yet essential. Everything tends to work out if you get good at it." In this is the second installment of the conversation with Joe Jackman, founder of Jackman Reinvents, you will hear the most important mindset for change. And importantly, how you can make that happen.
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25:4129/06/2020
087: The Reinventionist Mindset (part 1)
Right now, we're seeing change accelerate in all areas of life, but especially in retail. Many retailers are needing to reinvent and evolve. But, we often resist change, transformation and reinvention. Instead, we prefer the perceived predictability of the status quo. But what if change was a good thing? Business reinvention expert, Joe Jackman, explores the critical need for reinvention and the Reinventionist Mindset.
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32:4822/06/2020
086: The Future Of High Streets
We've heard about the "death of the high street" for a long time. But as the UK's non-essential physical stores reopen after coronavirus lockdown, it's clear that physical retail isn't dead. Nor is the high street for that matter. In this episode, Oliver Banks is joined by two place experts, Clare Bailey and Roger Smith to explore the future of high streets and physical places.
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40:5715/06/2020
085: The Psychology Of Change
Effective change management is critical to delivering your transformation. To best help people accept the change, you must understand the psychology of the how people react and respond to change. In this podcast episode, consumer and business psychologist, Zana Busby of Retail Reflections, joins to explore more about the emotions and psychology of change - and what you can do about it.
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41:3908/06/2020
084: Being Remarkable In Adversity (part 2)
One of the biggest risks of transforming a retail business is not to actually transform. Unfortunately, we've seen too many businesses follow this route to ruin in recent times. So, in this podcast episode, the special guest is Steve Dennis, author of Remarkable Retail: How to win and keep customers in the age of digital disruption. Steve shares some of the opportunities and threats facing legacy retailers and what to do about it.
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33:3201/06/2020
083: Being Remarkable In Adversity (part 1)
In challenging times, it's perhaps easy to follow your competitors and avoid standing out for risk of failure. But what if that was leading you down the wrong path to mediocrity and ultimately a demise? In this episode, Steve Dennis explores what you can do be remarkable, even in the challenging and uncharted moments such as the coronavirus pandemic. Steve Dennis is the author of "Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption."
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29:3825/05/2020
082: The Great Retail Acceleration
"We've been through the Great Depression, we've been through the Great Recession. Now we face the Great Acceleration." Wise words from retail strategist, Carl Boutet, on how we're seeing an increased rate of change in the retail industry due to the coronavirus pandemic. In this episode, Carl Boutet joins host, Oliver Banks, to explore why you must realise how retail is changing or risk being left behind.
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33:3518/05/2020
081: Becoming Customer Obsessed
Many companies think of themselves as customer obsessed or customer centric. Their customers don't though. So what would a truly customer obsessed business look and feel like. Too often, "customer obsessed" is banded around without any real meaning or tangible guidance. In this podcast episode, Oliver Banks explores what customer obsession and customer focus will really look like across your organisation.
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25:3611/05/2020
080: Reopening Stores After Covid-19
The coronavirus pandemic has closed many retail stores around the world. But as we wrestle control of Covid-19, we turn our heads to reopening stores. But there are many considerations to take into account which could easily become overwhelming. And perhaps most importantly, we need to consider if it's event the right decision to reopen stores right. Show notes and a handy checklist at www.obandco.uk/80.
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24:3904/05/2020
079: Retail Store Management Structures
Retail stores succeed on the strength of their people and colleague teams. Leading and managing those teams is therefore a critical element. But finding the right retail store management structure can be complex with many considerations to include. Productivity expert, Simon Hedaux, joins Oliver Banks to explore how you should go about finding the right store management structures.
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34:5127/04/2020
078: Reviewing Retail in 2020 Predictions
So far, 2020 has been off-plan and unpredictable. So, in this episode of the Retail Transformation Show podcast, Oliver Banks revisits the 6 predictions that were originally made and highlights 6 new themes to forecast the rest of 2020 in the wake of the coronavirus / Covid-19 pandemic. Discover which elements of retail transformation, if any, are relevant in the new normal that we find ourselves in.
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22:2820/04/2020
077: Transformation In Home Improvement
Many retail sectors have seen huge disruption in recent years. However, the home improvement and garden sectors have been less impacted than other areas of the retail industry. Home improvement expert, Steve Collinge, MD of the Insight Retail Group, explores how this sector has changed and previews how disruption could significantly shift everything in just a few years. And it all stems from understanding what your customers are trying to achieve.
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38:2913/04/2020
076: Communication Lessons From Covid-19 Lockdown
We're experiencing the biggest transformation that any of us have ever seen. As half of the world gets locked down at home, Oliver Banks looks at the communications strategies and plan used to deliver this huge change. Plus, he pulls key lessons that can be transferred to a retail transformation or change initiative and arms you with a communications model to make sure your message lands well.
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30:5406/04/2020
075: Retail Transformation Live – My Takeaways
Having just put on a brand new virtual conference in a matter of days, Oliver Banks reflects on his experience with hosting Retail Transformation Live. He explores why he’s optimistic about the future, why digital networking could be the future and why key values are so important to drive you forward. Listen to this episode […]
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15:4730/03/2020
074: How Covid-19 Will Change Retail
We thought retail was tough and evolving. Then the worldwide coronavirus pandemic hit. And now, in the midst of this crisis, we are seeing even more changes and impacts to the retail industry. But after Covid-19 subsides, how will retail change and what does that mean for your retail operation. Oliver Banks explores 4 ways that this virus will have a lasting impression on the retail market.
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13:4823/03/2020
073: Leading Transformation Remotely
With more companies battling the coronavirus by encouraging people to work from home, the way that we lead and manage transformation also needs to evolve. In this episode, Oliver Banks explores the tips that you need to effectively manage change projects and programmes from home or remotely.
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22:4016/03/2020
072: Being Digital vs. Doing Digital
Digital has transformed retail - and will continue to do so. But, in many ways, digital has provided a fog that has confused some retailers and caused them to launch into doing many "digital" things. But this episode's special guest, Lee Woodard, believes there is a difference between truly "being digital" and just "doing digital" - and this is critical to understand.
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30:4509/03/2020
071: 10 Biggest Strategy Mistakes
With our current and continuing challenging market, it's important for retailers to build the right strategy. It's an essential part of the transformation journey as your transformation should be aligned to deliver that strategy. But there are many commonly made mistakes with strategy, so in this episode, discover my 10 big strategy mistakes that you must avoid.
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22:4002/03/2020