Worksmith Community Talks - MCF Symposium - Pt 3 - THE GREAT DEABATE: There is a future for non-alcoholic spirits with Matt Jones from Four Pillars, Charlie Lehmann from Ramblin' Rascal, Rachael Niall from Tomorrow on Tap and Cara Devine from Bomba.Please find our guest information here:Website: https://worksmith.io/Instagram: https://www.instagram.com/worksmith.io/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/

Ep 241 - Discover the difference between training and coaching and how effective onboarding can retain talent with Chris Firinauskas, Transformational Coach & 42 DaysIn this week’s podcast we have an amazing facilitator and transformational coach in the hospitality industry,  a company that specializes in hospitality onboarding and training. With years of experience in the industry, Chris Firinauskas has a wealth of knowledge on best practices for ensuring that new employees are set up for success and that existing staff are continuously improving their skills. In this podcast we discuss:-How Chris started training and coaching people in our industry.-The difference between training and coaching.-How effective onboarding and training programs help businesses attract and retain talent.Please find our guest information here:Contact Chris here: [email protected] Website: https://www.42days.co/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

Worksmith Community Talks - MCF Symposium - Pt 2 - Why do we need more Australian Spirits on the Speed Rail with Will Edwards from Archie Rose and Kate Rowlands from Never Never Distilling Co.Taking place on Tuesday, March 28th at Music Market in Collingwood, Melbourne, and in its 3rd year, the trade-focused Symposium will tackle pressing concerns, issues, and stories to celebrate within the bar and hospitality industry.Please find our guest information here:Website: https://worksmith.io/Instagram: https://www.instagram.com/worksmith.io/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/

Ep 240 -When you share rather than just give, everyone benefits from renowned chef, hospitality teacher, and restaurateur Daman Shrivastav Starting off as a chef apprentice in 1981, this week’s guest Daman Shrivastav is the owner of India @ Q by DDs Kitchen in Kew, chef trainer at Box Hill Tafe, and charity food facilitator. Daman has established himself as one the most respected chefs and has worked all over the world to develop his craft. His restaurant, India @ Q by DDs Kitchen, is known for its authentic Indian cuisine and warm hospitality. In this episode, we will be discussing his journey in the hospitality industry and his insights on where we can improve the industry for the better. In this podcast we also discuss- -With Daman currently completing his thesis at university, he tells us what it is about and why you thought it important to highlight that topic. -If he believes that the industry lacks a pipeline of passionate teachers in the industry. -The advice would you give to aspiring entrepreneurs who want to enter the hospitality industry. Please find our guest information here:Website: https://indiaatqonline.com.au/Instagram: https://www.instagram.com/indiaatq_official/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information.

The MCF Symposium is an annual event that brings together leading figures in the Australian hospitality industry for a day of thought-provoking talks, engaging panels, and practical workshops. It provides a platform for industry professionals to connect, share ideas, and learn from one another.One of the standout sessions from the symposium was the keynote presentation, "New Year, New Me – One Year of Caretaker’s Cottage." Rob Libecans, one of the owners of Caretakers Cottage, shared insights and reflections on the challenges and triumphs of their first year in business. He provided valuable advice on how to start and run a successful bar, drawing on his own experiences and lessons learned along the way.Overall, the MCF Symposium is a must-attend event for anyone looking to stay on the cutting edge of the hospitality industry and connect with like-minded professionals who are passionate about driving innovation and growth. This is the first of a three-part series taken from the MCF Symposium in March.Please find our guest information here:Caretakers Cottage Website: https://www.caretakerscottage.bar/Worksmith Website: https://worksmith.io/Worksmith Instagram: https://www.instagram.com/worksmith.io/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/

Ep 239 - From Humble Beginnings to Household Name: The Chick-fil-A Story with Alex Seale, and Executive Director from Chick-fil-aToday, we have a very special guest with us, someone who is behind one of North America’s most popular and beloved fast-food chains. Executive Director Alex Seale joins us from the brand Chick-fil-A. With a mission to serve delicious and high-quality food, Chick-fil-a has created a menu that is not only delicious but also packed with options for everyone, from sandwiches to salads and more. From their signature chicken sandwich to their line of sauces, Chick-fil-A has become a household name for nearly 80 years in the market. So, grab a bite and join us as we dive into the world of fast food with Alex Seale from Chick-fil-A.In this podcast we discuss:-Alex shares their journey in the industry, from their beginnings to what they're doing now.-Alex talks about what they enjoy about working with a big brand like Chick-fil-a.-Discover his insights on the state of the US hospitality industry and whether it has improved in recent times.-Hear what Alex is looking forward to for the Chick-fil-a brand this year.Please find our guest information here:Website: https://www.chick-fil-a.com/Instagram: https://www.instagram.com/chickfila/Alex's Website: https://www.alexseale.com/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

Ep 238 - Brewed for the Mindful Drinker: Discovering the Rise of Lightning Minds Beer with founder Michael PayneToday, we have an extraordinary guest with us, someone brewing up something truly special in the world of craft beer. Joining us from the brand Lightning Minds beer is the founder Michael Payne. With a passion for craft beer, the team have created a beer that is not only delicious but also unique, and thoughtfully crafted. From their signature Pale Ale, Lightning Minds beer is quickly becoming a must-try for any beer enthusiast focusing on a low-alc alternative. So, grab a cold one and join us as we chat with Michael Payne from Lightning Minds beer.In this podcast we discuss:-We delve into the inspiration behind Lightning Minds beer and what sets their brand apart in the craft beer market.-We learn about the process of creating the Pale Ale beer at Lightning Minds, from recipe development to the final product.-We discuss the challenges they have faced in the craft beer industry and how they have overcome them, as well as their predictions for the future of the industry and the low/non-alcoholic part of the market.-Discover Lightning Minds' plans for the future in this episode.Please find our guest information here:Website: https://www.lightningminds.com.au/Instagram: https://www.instagram.com/lightningminds/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information.

Ep 237 - Fresh Takes on Healthy Eating: Meet the Salad Revolutionaries with the co-founder of GreenStreet, Jackson McGrathWith a mission to provide fresh, delicious, and healthy salads to people on the go, Jackson and Jesse McGrath have created a line of salads that are not only delicious but also packed with vitamins, antioxidants, and other beneficial ingredients. From their signature ‘OG Salad’ to their seasonal salads, GreenStreet is quickly becoming a popular destination for those looking for a healthy meal. So, grab a fork and join us as we dive into the world of delicious and healthy salads with Jackson McGrath from GreenStreet Salads.On this podcast we discuss:-We explore the inspiration behind GreenStreet Salads and what makes their brand unique in the fast food market.-Learn about the process of creating a new salad at GreenStreet, from recipe development to the final product.-Discover some of the most popular salads from GreenStreet and what makes them so loved by customers in this podcast.-Jackson discusses his predictions for how the fast-food industry will evolve in the next few years in terms of healthy options.-We hear about GreenStreet's plans for growth in the future.Please find our guest information here:Website: https://www.greenstreat.com.au/Instagram: https://www.instagram.com/greenstreatsalad/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

Ep 236 -Transforming Lives Through Hospitality: Autumn Scarf '23 season of dinners with Hannah Brennan from Scarf & Laura Boulton from Cassette.Scarf Community is on a mission to support young people who face barriers to work, and their organisation has created a program that provides training and job opportunities in the hospitality industry. Through their innovative model of partnering with restaurants to provide awesome training, mentoring and paid work experience, Scarf has offered a total of 322 trainee positions to young people facing barriers to work, and last year saw their 300th trainee graduate.In this episode, we are talking about Autumn Scarf Dinners which is a collaboration between Scarf Community and Cassette which is a zero-waste cafe in Kensington joining us is the CEO and co-founder of Scarf  Hannah Brennan and Laura Boulton the head chef of Cassette.In this podcast we discuss:-How Scarf got started, and what was the motivation to focus on supporting young people from asylum seeker, refugee and migrant backgrounds in particular.-We discuss Autumn Scarf Dinners and why the Cassette team wanted to be a part of this program, and the focus on food waste that the venue has.-We discuss some of these partnerships that Scarf has built over the years, and what benefits they bring to both the trainees and the restaurants-What are the goals for the future, and how do they plan to continue making an impact in the lives of Scarf trainees and the hospitality industry.-Where can people find out more information about coming to the Autumn Scarf Dinners at Cassette or volunteering their time by using their industry knowledge.Please find our guest information here:Website: https://www.scarfcommunity.org/Autumn Dinners here: https://www.scarfcommunity.org/Event/autumn-scarf-dinners-23Instagram: https://www.instagram.com/scarfcommunity/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next...

Ep 235 - Celebrating the Flavors of Coastal Mexico: A Seafood-Forward Street Food Experience with the co-founder of Alma Group Jack LearyOpened in 2017 by Chef Tim Christensen and our next guest Jack Leary, Alma uses the freshest and locally sourced seafood to produce a flavour-rich menu inspired by the street cuisine of coastal Mexico.Building authentic connections is a passion of the restaurant group, and because of that, all their dishes are created to share, and with an awesome Northern Beaches backdrop, who wouldn’t want to share a meal there?In this podcast we discuss:-Why Jack came to work in hospitality coming from the leasing industry.-How the brand is recruiting qualified staff during this challenging time.-How the business will grow into more locations in the future.-What is the strategy and focus for the brand this year.Please find our guest information here:Website: https://www.almagroup.com.au/Instagram: https://www.instagram.com/alma_avalon/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

We are very excited to launch the first bonus episode on the POH Network and kick off our collaboration with Worksmith Community Talks this year in this first-panel discussion which happened in February 2023.Following one of Worksmith's most well-received articles, Do You Need A Mentor?, we decided to dig a little deeper into the topic at the year’s first Worksmith Community Talk.For those of us who see hospitality as a career for life, working towards self-improvement, growth and the right steps to progression can be tricky to unpack and navigate. Equally, as a team within a business, tackling strategy and culture to reach its full potential can be challenging.Often mentorship can be perceived as a privilege to those with means, but does having a coach or mentor need to have financial consequences? Are there smart ways to garner similar support through a colleague or friend within the industry?So how would a mentor or coach come into the frame for you? What is a mentor? And, what is a coach? How do you know if you need one? Perhaps you can’t see the forest for the trees? Maybe you feel like you’re treading water?For the year’s first Worksmith Community Talk, we speak with three talented individuals who've been at both the receiving and giving end of mentorship & coaching. They’ve covered the above questions multiple times and will be here to shed some light on how best to approach mentorship & coaching.Joining journalist Dani Valent will be Bek Malherbe the Founder of Silent Partner, Kate Langford the CEO of The Big Group and Roscoe Power the co-founder and Co-CEO of Worksmith.Please find our guest information here:Website: https://worksmith.io/Instagram: https://www.instagram.com/worksmith.io/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/

Ep 234 - Savour the flavour, not the hangover: A journey through alcohol-free cocktails with Tyler Martin from Yes You Can DrinksThis week we talk to a founder who is literally taking the piss... out of drinking... With a range of crafted quality cocktails that taste and feel like the real deal.. without the alcohol... Yes You Can Drinks is quickly becoming a household name with stockists all over the country. Joining us from the brand Yes You Can Drinks, a fast-growing Australian alcohol-free drinks company, is the founder and CEO, Tyler Martin. In this podcast we discuss:-The inspiration behind starting Yes You Can Drinks and what sets your brand apart from others in the market-How the team creates a new drink, from idea to final product.-How he sees the future of the healthy drink industry evolving in the next few years.-The plans for the future of the brand, especially in a bootstrapped business that is evolving quickly Please find our guest information here:Website: https://yesyoucandrinks.com/Instagram: https://www.instagram.com/yesyoucandrinks/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information.

Smaller format venues with more compact food and beverage programs are becoming normalised across the country, especially in Melbourne.The bar scene is no stranger to this, so it is great to talk with a dynamic young leader in the hospitality industry this week who is carving a path to have one of the best small bar experiences in Melbourne.  He is energetic, thoughtful and a very fun hospitality leader, so we feel fortunate to have Alex Gavioli from Don’s Place on the podcast this week.In this podcast we discuss:-For someone who hasn't been to Dons Place, how he explains the brand experience.-The idea of launching a kitchen takeover series for young or underrepresented chefs, who can then showcase their food for a night at the venue.-What the benefits are of executing smaller format venues rather than 100-120 pax sites.-What plans for the future and if he wants to create more Don’s place type venues.Please find our guest information here:Website: https://www.dons.place/Instagram: https://www.instagram.com/dons.prahran/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

Ep 232 - Empower Your Team: The Fast Track to Online Upskilling with the founder of Ananas Academy and Speakeasy Group Sven Alemnning.With the industry now in a better place, it's essential to focus on training and find ways to upskill your staff quickly.Ananas is a comprehensive online training and learning platform teaching hospitality staff the skills employers hire for, with employees getting access to lessons and videos covering spirits, wine, beer, cocktail service and many more. Our next guest is also the founder of Speakeasy Group, which incorporates seven bars and restaurants in Melbourne and Sydney.So it's great to welcome to this week’s podcast Sven Almenning from Speakeasy Group and Ananas Academy.In this podcast we discuss:-How he you started in the industry, and how the business came about-What Ananas Academy is and what the benefits to the industry are.-With the Speakeasy Group now incorporates seven venues in Melbourne and Sydney, and you have an exciting initiative called ‘Pathway to Partnership’. Explaining how these came about and how that structure is going so far.-What he is looking forward to in the future for the brand this year.Please find our guest information here:Website: https://ananasacademy.com/Instagram: https://www.instagram.com/ananas_academy/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information.

Ep 231 Summer Series 10/10 -Using quality training to develop outstanding talent with CEO of the Kick On Group Duncan ThomsonThe portfolio of venues Kick On group spreads far and wide from the Melbourne CBD, inner city, Regional Victoria, Regional NSW, Sydney, Brisbane and the Gold Coast. With such Iconic venues are Terminus Hotel in Fitzroy North, The Plough Inn in Southbank, Brisbane and the new landmark venue The Continental in Sorrento which is a collaboration with Scott Pickett, it is obvious that the group will continue to grow with quality venues moving forward.The goal of the group is to create an environment in which our people feel proud and inspired to deliver amazing hospitality experiences, so I feel it was great to unpick that more this week with the CEO of the Kick On Group, Duncan Thomson.In this podcast we discuss:-How Duncan started out in the industry.-The importance of diversity amongst the group.-How the leadership team has developed the values of the brand to be ingrained into thegreater team.-How values are part of the decision-making process with acquiring new sites.-How Duncan looks at technology stacks and how they can assist the business's growth.-How the ‘Kick-on academy’ works to support their team.Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://kickongroup.com/Instagram: https://www.instagram.com/kickongroup/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars....

Ep 230 Summer Series 9/10 -The true meaning of sustainability in bars with one of the best in the industry with Ryan Chetiyawardana Aka Mr Lyan Cocktail bartender Ryan Chetiyawardana goes by Mr Lyan, which is arguably easier to say.He opened his first bar, White Lyan, in London in 2013 as the first cocktail bar in the world to use no perishables; no fruit and even no ice. It’s an exploration of sustainability, with much lower waste and the use of pre-made cocktails and innovative ingredients was a ground-breaking venue. Ryan currently operates Lyaness-London, Super Lyan-Amsterdam, Silver Lyan-Washington DC, Seed Library, Mr Lyan Studio, as well as being a Masterclass instructor.In this podcast we discuss:-How he started out in the bar industry.-What it takes to be an awarded bartender.-Why Ryan cares about sustainability so deeply.-How he trains his team to care about sustainability.-How biology has helped him in the industry and in product development.-How he treats the bar like a kitchen and blurs the boundaries between them.Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://www.mrlyan.com/Instagram: https://www.instagram.com/mrlyan/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.

Ep 229 Summer Series 8/10 -Taking NY Deli Sandwiches to a new level in Melbourne with Leor Haimes & Elliot Koren from Sauls SandwichesTaking its inspiration from New York’s delis and diners, in mid-2020 our next guests Leor and Elliot opened their first Saul’s Sandwiches location in the south-eastern suburb, Carnegie, in Melbourne.Since trying them for the first time in Bentleigh (their converted former cafe Time and Place) it has been one of our go-to Sandwich venues in what is fast becoming a growing segment in the Melbourne hospitality scene.Fast forward less than two years later and they now have 3 locations with plans in place for many more, so it's great to have the two co-founders Leor and Elliot on this week's podcast.In this podcast we discuss:-How they both came into the industry and worked together.-Why they focused on sandwiches.-What they have learnt about each other working together as a team.-How big they are wanting the brand will grow, and will you look to different formats.Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://www.sauls.com.au/Instagram: https://www.sauls.com.au/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.

Ep 228 Summer Series 7/10 -The most exciting new brewery in Adelaide with Oliver Brown from Bowden BreweryThe team behind NOLA Adelaide (Alex, Joshua, Matthew, and our next guest Oliver Brown) have joined forces with fellow brewer and beer lover, Jake Phoenix to launch Bowden Brewing.Like many brilliant ideas before it, Bowden Brewing was formed over a few beers. 6 years ago, a few mates were enjoying a few pints and thinking up how they might be able to break the mould and chase their dreams of brewing. Bowden Brewing’s taproom features 14 taps, every one of them playing host to products made by Bowden Brewing or in collaboration with other brands.The Bowden Brewing kitchen is home to Masa, a restaurant headed by Ex - Restaurant Hubert and current Big Easy Group Executive Chef Harry Bourne. So it’s a pleasure to welcome back to the podcast Oliver Brown to chat about this great brewery.In this episode, we discuss how the idea for Bowden Brewing came about, how OJ and the team have kept their team engaged and working across all their venues and the next stage for the brand to be an even bigger player in the South Australian hospitality scene.Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://bowdenbrewing.com/Instagram: https://www.instagram.com/bowdenbrewing/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what

Ep 227 Summer Series 6/10 -A health-conscious cafe that still delivers on that unique Melbourne feel with Georgia Mackie from Seedling Cafe.We are big fans of Seedling Cafe as they believe in similar principles as we do, that is to use whole foods to create delicious meals for everyone to enjoy. With everything from their classic acai bowl to their amazing bulletproof coffee, Seedling really is about healthy eating done right so today Ash Ellis sits down with Georgia Mackie the Director of Seedling Cafe based here in Melbourne.In this podcast we discuss:-What got Georgia into this venture to begin with.-What was it about Seedling Cafe that drew her in as an employee first.-How approaching this lifestyle benefited Georgia over the years.-If she has seen the healthier eating scene develop over the last few years since taking overSeedling.-If there are any new food trends that she is excited about.Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://www.seedlingcafe.com.au/Instagram: https://www.instagram.com/seedling_au/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.

Ep 226 Summer Series 5/10Pushing through the challenges to build an amazing workplace culture with Laura Attard and Lyndal Key from The Pickle and the PattyThe Pickle & The Patty—formerly of The Ascot Lot, and The Market Hotel in South Melbourne, has made the impressive step into its new home across the road in Claredon Street.They specialise in American-style burgers, hot dogs, fried chicken and sides, with one of the most extensive and thoughtful beverage programs in a casual restaurant in Melbourne. But not stopping there, they also used free-range grass-fed beef working with a local quality butcher for both their burgers and hot dogs, as well as making their own pickles on site.In this podcast we discuss:-What the biggest challenge/s are in getting the brand to this stage of opening successfully.-With the toxic culture that both have unfortunately had to endure, why they both stayedin the industry when so many would have left.-What we need to do to have a positive work environment for the industry.-What are they looking forward to moving forward with the brand.Find out more about the Lightspeed x POH Series RAW here:https://www.lightspeedhq.com.au/raw-hospitality-podcast-series/Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://thepickleandthepatty.com/Instagram: https://www.instagram.com/thepickleandthepatty/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s...

Ep 225 Summer Series 4/10 -Taking on the neighborhood scene and staying bespoke with Tim Varney from Stella CoffeeStella is here to provide high-quality, delicious, and responsibly sourced coffee to anyone who wants to discover it. Stella is led by Tim Varney, who's been doing coffee for some time and in various capacities - as a coffee roaster, as the co-founder of the World AeroPress Championship, or as a co-founder of Melbourne's first co-roasting space Bureaux. With all that experience I know this is going to be a great conversation and excited to talk with Tim in this week’s podcast.Here are just some of the things we discussed below:-How Tim started out in the industry.-The importance of his first major employer Tim Wendelboe and living in Oslo for 6 years.-How he started to learn how to roast coffee in Oslo-The move back to Melbourne and finding his feet again-The start of Bureau Coffee-How he made Stella Coffee a different offering-What Tim enjoys about coffee the mostFind out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://stella.coffee/Instagram: https://www.instagram.com/stellacoffee_/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.

Ep 224 Summer Series 3/10 - Taking on delivery and actually winning with Dave Ansett from Etto Pasta Bar Dave Ansett, along with his partner Stephane Meyer founded Etto with one simple idea: you should be able to get an experience on par with the trattorias of Italy for the price of a burger.“Melbourne’s got such a great Italian heritage, but Italian (food) here has turned into either you’re sitting at a restaurant with white table cloths, and a waiter, and you’re there for an hour and a half and you’re paying forty bucks for a bowl of pasta. Or you’re going in somewhere and it’s slop, and it’s fifteen bucks.“We really saw this opportunity to do this model in the middle. Do really great food—really high-quality food—but without the restaurant overheads, in a fast-casual model.“When we’re humming we can do a plate of pasta every 30 seconds, that’s sort of our volume that we can pump out.”Find out more about our sponsor for the Summer Series OpenTable on the link below: https://restaurant.opentable.com.au/Find out more about the Lightspeed x POH Series RAW here:https://www.lightspeedhq.com.au/raw-hospitality-podcast-series/Please find our guest information here:Website: https://etto.com.au/Instagram: https://www.instagram.com/ettopasta/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.

Ep 223 Sumer Series 2/10Delivering great hospitality experiences over sports and fun with CEO of Signature Group James SinclairSignature Hospitality Group is home to some of the fastest-growing brands in Australia’s sporting and hospitality landscape, including The Sporting Globe Bar & Grill and TGI Fridays (Asia Pacific).Welcoming over 3 million guests annually SHG is a fast-growing enterprise that employs over 1,250 staff across 34 locations in five different states, serving high-quality modern food & beverages.As a keen entrepreneur, our next guest James Sinclair seized the opportunity to bring the beloved sports bar and grill to Australia with both a company-owned and franchise business model, so it’s great to talk with CEO and Principal of Signature Hospitality Group on this week's podcast.In this podcast we talk about how he started the first venue for Sporting Globe, how the signature group team guided its way through Covid with having a very challenging market to keep venues trading, and the origin story of the founder of TGIF invented and shaping the first singles bar in the US and building out some of the first real cocktail programs designed for women.Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please connect with Signature Groups brands below-Sporting Globe Website:  https://www.sportingglobe.com.au/Sporting Globe Instagram:  https://www.instagram.com/sportingglobe/TGIF AU Instagram: https://www.instagram.com/tgifridaysau/Please connect with us here at POH below-POH Website:  https://principleofhospitality.com/POH Instagram:  https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners...

Ep 222 Summer Series 1/10Making the hard calls for your brand to survive and thrive with Tim Christensen from Alma GroupOpening his 1st venue, Alma, in 2017, Tim Christensen wanted to bring the quintessential Mexican coastal restaurant to Sydney’s Northern Beaches, something he achieved with aplomb. Since then, he has expanded his business with a 2nd location, St Alma, opening in 2021 in Freshwater.But that wasn’t always the plan:“We actually signed a lease in Freshwater back in early 2016, with the landlord eventually turning around and explaining to us that Freshwater doesn't want a Mexican restaurant, refunding our deposit and ripping up our lease.”A trip to the Oaxaca region of Mexico ignited the spark inside Tim’s head which eventually lead to the birth of Alma and later St Alma.“I was really able to explore that cuisine, and it kind of encouraged me to do a lot of research into what traditional Mexican food really was. And what I found just blew my mind. I started going deeper and deeper into the cuisine, and I soon understood it was just as rich and diverse as anything we're trained in—any French or Italian, it just kept going.“We saw a growing market in contemporary, casual, Mexican food, and a complete lack of competition and a hole in the market, especially on the Northern Beaches in Sydney.”Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Find out more about the Lightspeed x POH Series RAW here:https://www.lightspeedhq.com.au/raw-hospitality-podcast-series/Please find our guest information here:Website: https://www.almagroup.com.au/Instagram: https://www.instagram.com/alma_avalon/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats...

Ep 221 - Finding your table for any occasion with the Senior Director, Restaurant Sales & Services, in APAC for OpenTable, Drew Bowering Thanks so much for tuning into the last episode of the year and as we reflect on the year just gone and look towards 2023, it always a great time to reflect on the things that are working well and maybe the things that need addressing.  OpenTable are Australia's most visited dining reservation site, with over a million visitors each month - so it felt like the perfect time to speak to them about how they're seeing the industry and what their plans are for next yearWe are excited to talk with Drew Bowering the Senior Director, Restaurant Sales & Services, in APAC for OpenTable as we discuss how to maximise your revenue in your venue.Drew joined OpenTable in 2022 after spending 14 years with the Expedia Group where he occupied senior leadership roles focused on expanding the business in the UK, Asia Pacific, and the US.  Drew’s broad hospitality experience and business acumen, combined with his human-first approach to leadership, has led to positive outcomes for the brand  and industry partners alike.  He’s a regular public speaker on the industry circuit, speaking to the power of technology helping hospitality partners navigate the digital revolution.In this podcast we discuss:-How Drew came to work with OpenTable, coming from a long career in the travel industry.-What data is most important moving forward for venue sustainability.-How do you best maximise revenue in a venue with booking systems?-What is the brand looking forward to in 2023.We can’t thank you enough for the support this year, it has been an evolving one for the hospitality industry for sure.  We look forward to the Summer Series launching next week and coming back in March 2023 with new Live episodes.Please find our guest information here:Website: https://restaurant.opentable.com.au/Instagram: https://www.instagram.com/opentableau/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we...

Ep 220 - Creating a legacy to be proud of in the bar industry with Emma Ramos and Darren Leaney from Home Grown Batched Cocktails are starting to break through in the on-prem market in Australia. There are so many exciting and unique products that are coming through the market, so it was great to sit down with two of the leaders in the bar industry who both have amazing careers that so many can learn from.We talk about Emma and Darren’s career in the industry and their fantastic work at one of the leaders in this space, Home Grown Drinks.In this podcast we discuss:-How they both started in the industry, and why they chose the bar industry over another sector.-With so much conversation about automation in many parts of the industry, why the bar sector has been one of the last to embrace batched cocktails and other forms of automation.-With the bar scene having late nights, challenging customers, and loud environments, their opinion on why someone wants to join the industry now.-What legacy they are both trying to leave the industry.Please find our guest information here:Website: https://homegrowndrinks.com/Instagram: https://www.instagram.com/homegrowndrinks/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information.

Ep 219 - Rebuilding a pub to be magical again Rebecca Feingold from Goldy's TavernGoldy’s is a pub where your new best friend sits waiting, this is the pub where long-lasting friendships are forged. This is Goldy’s! and it’s magical.This week we talk with Rebecca Feingold about her amazing career in the hospitality industry, coming from a marketing and design background, almost starting a health-focused food van, opening a very successful cafe in South Melbourne and coming to a place now where she owns and runs the amazing Goldy’s Tavern which has just won the national pub of the year award.  You will learn a lot and love this podcast with Rebecca this week.In this podcast we discuss:-What made Rebecca buy the pub.-How much energy and excitement the team got from winning pub of the year.-How do you feel about the industry moving forward, are you feeling hopeful?-What the plans are for Goldy's future, and with so much success if there is an appetite for more venues.Please find our guest information here:Website: https://www.goldystavern.com.au/Instagram: https://www.instagram.com/goldystavern/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

Ep 218 - Celebrating 20 years of StreetSmart & Dine Smart helping those in need with Geoff Hills & Cynthia MacCaddonUnfortunately, on any given night across Australia, more than 116,000 people are homeless, and we know as a society that everyone should have a safe and secure place to call home.Over the last 20 years, StreetSmart has supported programs and organisations that assist people in need to address this.  Since 2003, they have raised over 10 million dollars and given donations to over 1000 groups assisting those fighting homelessness.StreetSmart’s programs include DineSmart, CafeSmart, SmartMeals, SleepSafe and SmartCare, so I feel fortunate to sit down with CEO Geoff Hills and Partnerships Manager Cynthia Mac Caddon on this week's podcast.In this podcast we discuss:-With StreetSmart being quite unique in that it supports so many different local organisations, what the been the benefit of constructing it this way.-How StreetSmart survived over Covid time with venues not open in the same way as normal.-What the exciting plans are for DineSmart this December.-What is the organisation looking to in the future and how venues get involved for both Dinesmart and CafeSmart.Please find our guest information here:Website: https://streetsmartaustralia.org/Sign up for Dinesmart 2022: https://streetsmartaustralia.org/dinesmart-2022-sign-up/Instagram: https://www.instagram.com/streetsmartaust/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information.

Ep 217 - John Rivera from Kariton Sorbetes on Making Filipino Gelato that blows people awayThis week Kay Lene Tan sits down with  John Rivera, a Filipino-born Australian chef better known now for his very successful gelato business, Kariton Sorbetes. He’s been in the hospitality industry since he was 18 and has worked at some of Australia’s best restaurants such as Attica, Brae and Amaru. He was also selected to represent the Pacific region at the San Pellegrino Young Chef competition in 2018.  It is amazing to have John on the podcast in this week’s episode.In this podcast we discuss:-How the idea of Kariton come about.-His favourite flavour that they have created so far.-His advice to young chefs who dream of starting their own business.-The juggle of being a parent and a business owner simultaneously.- And Kay-Lene’s search for if pineapple belongs on pizza!Please find our guest information here:Website: https://www.karitonsorbetes.com/Instagram: https://www.instagram.com/kariton.sorbetes/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

Ep 216 - Having an inclusion venue for young people to thrive with Rebeca Dee and Alana Mcleod from Burrito BaeBurrito Bae serves some the freshest and most delicious burritos in Melbourne.Their mission is to create safe and inclusive work environments that focus on meaningful and positive interactions and individual staff development. This approach within their workplace has proven to improve the overall work culture as well as improve the bottom line.I feel like we are going to have so much for of a conversation today other than burritos, so I feel honoured to welcome to the show the co-founders of Burrtio Bae Bec and Alana on this week's podcast.In this podcast we discuss:-How Bec and Alana both started out in the hospitality industry.-How the idea for Burrito Bae started, and why they decided to focus on Mexican cuisine.-What the challenges are of having a food truck as well as brick and mortar restaurants and how have they have you overcome them.-What plans the group has for the next 12 months.Please find our guest information here:Website: https://www.burritobae.com.au/Instagram: https://www.instagram.com/burritobae.official/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

Ep 215 - Jets Langlands from La Marzocco as we discuss evolving a loved cafe brand with so much heritage Founded in 1927 by Giuseppe and Bruno Bambi, La Marzocco had its beginnings in Florence, Italy.  It is one of the most well-known coffee machine brands in the world and sets itself apart by being one of the most innovative, stylish and powerful machines..Even today, highly specialized personnel supervise each stage in the production of every single machine, hand-crafted to order for each and every client.So today I feel fortunate to sit down with the Group Marketing Manager La Marzocco Australia, Jets Langlands on this week’s podcast.In this podcast we discuss:-How she started out in the industry and get to love coffee.-The definite love for the La Marzocco brand in the cafe industry.-Her thoughts on automation in the industry, and what a barista look like in coming years.-From a marketing standpoint, how she evolves a brand with so much heritage.-How a brand that is so iconic like La Marzocco changing for the future.Please find our guest information here:Website: https://au.lamarzocco.com/Instagram: https://www.instagram.com/lamarzoccoau/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information.

Ep 214 - CEO of LaManna Patrick LaManna as we discuss the future for a loved family food brand LaManna is an Australian Family Owned and Operated business, based at Essendon Fields Airport in MelbourneIt sits at Hangar 89 in a 10,000 sqm food shopping emporium that is without a doubt, one of the best food retail experiences in Australia.As we will learn today, Lamanna is a third-generation family business, with humble beginnings, that has been thoughtfully positioned into the leader in food retail.  Today we will learn about the journey of LaManna, an upcoming recruitment weekend, and it’s plans for the future, so it’s a privilege to sit down with the CEO Patrick LaManna on this week’s podcast. In this podcast we discuss:-What is the history of LaManna Supermarket brand in Victoria is.-How Patrick started out in the business and became the CEO.-What the great things are about running a family business like LaManna.-Why the business focuses so much on having hospitality as the cornerstone of the retail experience.-The LaManna recruitment weekend on the 5th and 6th of November, and why it is important for the business.-What plans the group has in the next 12-24 months and how are they are planning to change an already fantastic food retail experience.Please find our guest information here:Website: https://www.lamannas.com.au/Instagram: https://www.instagram.com/lamannamelbourne/Recruitment Booking Link: https://calendly.com/d/d2b-8t8-2qrPlease find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then...

Ep 213 - When developing a worthy concept is the most important thing with the owner and executive chef of Shaffa Erez NahumEntrepreneurial from a young age and with a degree in Business Management, our next guest Erez Nahumm opened three venues in Tel Aviv before his 30th birthday and worked in renowned Israeli bakeries, bars and restaurants where he honed his skills across all facets of the hospitality industry in both front of house and in the kitchen.After relocating to Australia in 2015, he worked in a selection of Sydney dining and drinkingHotspots, and after being granted permanent residency in 2019, he embarked on the search for a venue of his own.In April 2021, while Sydney was finally emerging from its first Covid lockdown and before itentered its second, Erez opened Shaffa in a unique Surry Hills location tucked between a150-year-old church and an old inn. So I feel very fortunate to chat with the executive chef and owner of Shaffa, Erez Nahum on the podcast this week.In this podcast we discuss:-What drove Erez to reside in Sydney and where did the idea for Shaffa come from.-We talked in the intro about the ‘Tel Aviv’ experience, if we were to close our eyes, how that look like.-How long it took to focus on your concept to feel comfortable that it would launch strongly-The menu is incredible and you have a lot of set menus as well with a focus on a bottomless brunch concept, from speaking with you beforehand I know this isn’t the norm from back home for you, how did you change your mindset on this concept.-The importance of great team culture and how they develop this.-What Erez is looking forward to for the future and sharing any new developments they are working on.Please find our guest information here:Website: https://shaffa.com.au/Instagram: https://www.instagram.com/shaffasydney/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works...

Ep 212 - Staying independent but dominating the new beverage market with the CEO of NORT Beer Jaz WearinNORT non-alcoholic beer continues to quench Aussie beer lovers’ thirst as industry-wide sales of non-alcoholic beer grow exponentially.Locally brewed, female-founded, Proudly Australian-owned and brewed, NORT is the only female-founded non-alcoholic beer in Australia.  It is 100% plant-based, and the lowest calorie Australian-made non-alcoholic beer in the country.NORT leads the non-alcoholic beer category, and the growth continues to be driven by a renewed preference for the sober curious lifestyle, So I feel very fortunate to chat to the CEO of NORT Jaz Wearin on the podcast today, hi Jaz how are you?In this podcast we discuss:-Where did the idea for NORT come from and the evolution of the sober curious movement.-If it was hard to trust that a non-alcoholic beer would push through.-With the product and it is the range in Woolworths, Dan Murphys and many other locations, what steps they took to get NORT on their shelves.-How was it a different process than producing their alcohol beer range.-With MO Brewing being a fiercely independent beer brand, Jaz’s feelings about the number of large-scale buyouts that are happening in the beverage industry.-With Low-alc or no-alc drinks now very much a normal part of the market rather than just a trend, how big does Jaz believe the industry will get.-What NORT are looking forward to for the future and sharing any new developments.Please find our guest information here:Website: https://nort.beer/Instagram: https://www.instagram.com/nortbeer/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

Ep 211 - Spring Break (Ep 2 of 2) - Why Starward ditch the airs and graces and focus on flavour instead with Patty Karakostas with Starward WhiskyStarward is Whisky for a curious, food-obsessed generation.  They are made in Melbourne and they ditch the airs and graces and focus on flavour instead.Starward make their own whisky here in Melbourne, it is matured in red wine barrels and they source all their ingredients within a days’ drive from the distillery which allows them to focus on being local and close to the source of production.They deliver on an amazing experience for their customers who come to their purpose-built bar in Port Melbourne which is where we are recording the podcast with the head of hospitality and experience, Patty Karakostas in this week's podcast.-How Patty started out in the industry.-How Starward started and what are some of the unique things about the brands that sets it apart.-Patty’s connection to third-wave coffee and the comparison to Starward Whisky.-How the Starward customer experience is defined and what could other brands take away from what they are doing.-What exciting news is happening with the brand next.Please connect with Starward below:Instagram:  https://www.instagram.com/starwardwhisky/ Website:  https://starward.com.au/ Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/

Ep 210 - Spring Break (Ep 1 of 2) - Talking drivers of success and work/life balance with one of Melbourne’s best restauranteurs Rene Spence from Uncle Restaurant and PollenOver the years our newest host Leon Kennedy has been able to call this week's guest a peer, a co-worker and most important of all, he's been able to call him a friend.He is an icon within our industry… the co-founder and driving force behind Uncle, the owner of the recently launched Pollen in Kyneton… we are sitting here with the one and only….. Rene Spence on this week's podcast.In this podcast we discuss:-What is Rene's ethos for service and hospitality.-Recalling any defining moments that helped define that ethos.-Taking a brand that is in the 2% of the competition, what are some of the factors that contributed to this success, in a market where so many others have failed? -What is generally some of the trade-offs that attach themselves to success, and what they have been for him.-If he believes that work/life balance is achievable at this level of hospitality entrepreneurship.-His number one tip for people opening a hospitality venue.-How does he describe the industry at the moment, what he is apprehensive about, and what he is excited about.Please connect with Uncle and Pollen here:Website: http://www.unclerestaurants.com.au/Instagram: https://www.instagram.com/unclerestaurants/https://www.instagram.com/pollen_kyneton/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/

Ep 209 - When starting a nightclub gives your the strength to start a restaurant group with Thai Ho from Hochi Mama and Straight Outta Saigon Melbourne Dining Group owns the very successful Hochi Mama and Straight Outta Saigon brands, serving some of the best Asian fusion food in Melbourne all backed by Hip-Hop beats.Their director and owner Thai Ho has a rich history of bringing some of the best urban musical acts to Australia as well as being a former nightclub owner.With a passion for the hospitality and entertainment industry, fostering entrepreneurship, and always knowing how to promote a great hospitality experience, I feel fortunate to sit down with Thai Ho on this week’s podcast.In this podcast we discuss:-How he started out in the hospitality and entertainment industry.-Running events and getting a big break at 17 years old.-How the business idea for Hochi Mama and Straight Outta Saigon came about.-The importance of mentoring at the start of your journey.-Developing a memorable experience consistently.-Implementing reward and recognition into the business.-Thai’s role with Project Gen Z and mentoring young people in entrepreneurship.-The power of belief in yourself.-The advice for running multi-format businesses-The exciting projects that the team is working on in 2022/23.Please find our guest information here:Website: https://hochimama.melbourne/Instagram: https://www.instagram.com/hochi_mama/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link here

Ep 208 - Using quality training to develop outstanding talent with CEO of the Kick On Group Duncan ThomsonThe portfolio of venues Kick On group spreads far and wide from the Melbourne CBD, inner city, Regional Victoria, Regional NSW, Sydney, Brisbane and the Gold Coast. With such Iconic venues are Terminus Hotel in Fitzroy North, The Plough Inn in Southbank, Brisbane and the new landmark venue The Continental in Sorrento which is a collaboration with Scott Pickett, it is obvious that the group will continue to grow with quality venues moving forward.The goal of the group is to create an environment in which our people feel proud and inspired to deliver amazing hospitality experiences, so I feel it was great to unpick that more this week with the CEO of the Kick On Group, Duncan Thomson.In this podcast we discuss:-How Duncan started out in the industry.-The importance of diversity amongst the group.-How the leadership team has developed the values of the brand to be ingrained into the greater team.-How values are part of the decision-making process with acquiring new sites.-With a diverse portfolio, how Duncan splits up his time between the needs of the business as the CEO.-How Duncan looks at technology stacks and how they can assist the business's growth.-How the ‘Kick-on academy’ works to support their team.-What the group is excited about moving forward.Please find our guest information here:Website: https://kickongroup.com/Linkedin: https://www.linkedin.com/company/kickon-group/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link here

Ep 207 - The true meaning of sustainability in bars with one of the best in the industry with Ryan Chetiyawardana Aka Mr Lyan for the World Class Cocktail FestivalCocktail bartender Ryan Chetiyawardana goes by Mr Lyan, which is arguably easier to say. He opened his first bar, White Lyan, in London in 2013 as the first cocktail bar in the world to use no perishables; no fruit and even no ice. It’s an exploration of sustainability, with much lower waste and the use of pre-made cocktails and innovative ingredients was a ground-breaking venue.Ryan currently operates Lyaness-London, Super Lyan-Amsterdam, Silver Lyan-Washington DC, Seed Library, Mr Lyan Studio, as well as being a Masterclass instructor.He is also going to be in Australia for the Highly anticipated World Class Cocktail Festival returns 9-18 September in Sydney with colourful cocktail experiences and never-seen-before collaborations.The World Class Cocktail Festival will simultaneously host over 50 of the world’s best bartenders, including a collaboration between Ryan and Peter Gilmore at Quay.  With all that said, it’s a pleasure to have Ryan as a guest this week.In this podcast we discuss: -How he started out in the bar industry.-What it takes to be an awarded bartender.-Why Ryan cares about sustainability so deeply.-How he trains his team to care about sustainability.-How biology has helped him in the industry and in product development.-How he treats the bar like a kitchen and blurs the boundaries between them.-During the World Class Cocktail Festival, Johnnie Walker Blue Supper Club is popping up at Quay for 3 days only (14-16th) and is collaborating with Peter Gilmore from Quay, what can people expect.Please find our guest information here:Website: https://www.mrlyan.com/Instagram: https://www.instagram.com/mrlyan/World Class Cocktail Festival Website: https://www.worldclasscocktailfestival.com/en-au/events/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link here

Ep 206 - Nourishing the community with locally sourced produce with Emmy Feingold from The Sweet Potato Kitchen Organic. Seasonal. Local.These three words weird clearly define the priorities that this week’s guest places on who and how she cooks her nourishing food.Working out of the Worksmith development kitchen in Collingwood, Victoria, founder of The Sweet Potato Kitchen Emmy Feingold focuses on low-tox, high-quality organic produce that's treated with respect and cooked in a way that's easy to digest while still retaining all the beautiful flavours that nature intended. She loves to cook the same food for herself, her loved ones and the people in my community and it is a pleasure to have her as a guest on this week’s podcast, hosted by Ash Ellis.In this podcast they discuss:-How she started in the industry-The joy of cooking for others and how that has come from her heritage-Emmy’s journey as a vegetarian-How she has battled with her gut issues and made it a passion for her work-Her clientele for the brand  -Plans for the future of Sweet Potato KitchenPlease find our guest information here:Website: https://cookaborough.com/customer/cookprofile/99/menu/5201?referrer=directInstagram: https://www.instagram.com/thesweetpotatokitchen/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link here

Ep 205 - A payments platform for hospitality with the co-founder and CEO of Payo Taf Chiwanza.Payo is a payments platform for hospitality.  Payo allows for contactless payment through a QR code with the ability to split the bill between mates.  It also has a buy-now-pay-later functionality as well which has been very popular in the retail sector in recent years.Today we sit down with the co-founder and CEO of Payo Taf Chiwanza to chat about how he came to developing the tech brand and their plans for the future.In this podcast we discuss:-How did you start out in the hospitality tech industry.-The learnings from starting a new brand as the founder.-The importance of feedback in the model of building a business.-What the benefits are of a tech product like Payo.-Breaking through BNPL in the hospitality sector.-How have they been able to get quality talent in such a tight market.-What the brand focusing on for the rest of 2022, and the new updates in the pipeline.Please find our guest information here:Website: https://www.payo.com.au/Instagram: https://www.instagram.com/payo_australia/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link hereMentioned in this episode:Fine Food Australia Fine Food Australia is the leading trade event for the food industry. Running for 36 years, the event has welcomed hundreds of food industry professionals from Australasia and beyond, through our show doors. 5-8 SEP 2022, MELBOURNE CONVENTION & EXHIBITION CENTRE

Ep 204 - Special Bonus Episode - Overview of Fine Food Australia Melbourne - September 5th to 8thFine Food Australia is the leading trade event for the food industry.Running for 38 years, the event has welcomed hundreds of food industry professionals from Australasia and beyond, through our show doors.Today we sit down with Program and Event Organiser Andrew Lawson, to understand what people can expect from an event that is much loved and excited to be back in-person after 3 years away. Please find our guest information here:Fine Food Australia Website: https://finefoodaustralia.com.au/Fine Food Australia Instagram: https://www.instagram.com/finefoodexpo/Other event providers discussed in this podcast:Food service association Australia Website: http://fsaa.org.au/Restaurant and Caterers Association Website:  https://www.rca.asn.au/NAFES Website :https://www.nafes.com.au/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link here

Ep 203 - Stripping back to the bare essentials of what makes a great hospitality brand and experience with the CEO of Industry Beans, Trevor SimmonsEstablished by brothers Trevor and Steven Simmons in 2010, Industry Beans is a transparent operation of sourcing, roasting and brewing specialty coffee.In 2013 they opened Industry Beans Fitzroy which was an open-plan coffee roastery and cafe and somewhere I visited on a regular basis to get an amazing cup of coffee.9 years later and they now have 7 venues across Melbourne, Sydney and Brisbane as well as a strong wholesale and e-commerce network, so I feel fortunate to talk with the CEO of the business Trevor Simmons in this week's podcast.In this podcast we discuss:-How Trevor started in the hospitality and coffee industry.-Where the idea for the first venue came about.-Working in a family business out the gate.-If being in different states means that it assists the brand overall.-How IB has developed the E-Com and retail verticals of the business.-The power of the coffee subscription model and how that was built.-How the ‘Fitzroy Iced’ product was developed as their iced coffee brand for retail.-The exciting moves for the brand in the next 12 months.Please find our guest information here:Website: https://industrybeans.com/Instagram: https://www.instagram.com/industrybeans/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link hereMentioned in this episode:Fine Food Australia Fine Food Australia is the leading trade event for the food industry. Running for 36 years, the event has welcomed hundreds of food industry professionals from Australasia and beyond, through our show doors. 5-8 SEP 2022, MELBOURNE CONVENTION & EXHIBITION CENTRE

Ep 202 - We revisit the amazing work that Good-Edi has been doing post their launch in 2021In this special episode, we revisit the brand Good-Edi with founders Aniyo and Catherine to discuss their success since we first talked with them in March 2021.In this podcast we discuss:-How the brand has gone since the last time we spoke in March 2021, including setting up the pilot plant and starting to sell products to the Australian market.-Expanding the product range to events for corporates and also developing a dessert cup-How the investment in the business went from the pre-launch forecast.-The role of automation in the business and how that helped in the implementation of Good-Edi.-How to pick the right people to listen to as you scale your business.-If the product has changed much based on customer feedback in the beginning.-The next stage for the business and the investment plans.Please find our guest information here:Website: https://good-edi.com/Instagram: https://www.instagram.com/good_edi/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link hereMentioned in this episode:Fine Food Australia Fine Food Australia is the leading trade event for the food industry. Running for 36 years, the event has welcomed hundreds of food industry professionals from Australasia and beyond, through our show doors. 5-8 SEP 2022, MELBOURNE CONVENTION & EXHIBITION CENTRE

Ep 201 - Trusting your skills and taking big opportunities as they come with Mei Lin from Day Bird LA and Top Chef This week’s guest is something that a lot of people both inside and outside of the industry will know. She has worked with acclaimed chefs such as Wolfgang Puck and Michael Symon, and following her win on Top Chef Season 12, she was also a personal chef for Oprah Winfrey.   This week’s POH host Kay-Lene Tan was also lucky enough to work with her when she visited Melbourne in 2019 on a pop-up with Victor Liong at Lee Ho Fook. This week’s guest is Mei Lin from Day Bird LA and Top Chef USA.In this podcast we discuss:-How Mei Lin’s journey started.-What inspires her food.-What made her want to join Top Chef.-From being on Top Chef and now, Iron Chef America as well, what she has learnt from being in so many cooking competitions.-Why she decided to concentrate on  fried chicken for Day Bird LA-Her hobbies aside from cooking.-The advice to anyone who wants to join the hospitality industry.Please find our guest information here:Website: http://www.meihlin.com/Instagram: https://www.instagram.com/meilin21/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link hereMentioned in this episode:Fine Food Australia Fine Food Australia is the leading trade event for the food industry. Running for 36 years, the event has welcomed hundreds of food industry professionals from Australasia and beyond, through our show doors. 5-8 SEP 2022, MELBOURNE CONVENTION & EXHIBITION CENTRE

Ep 200 - From starting the best catering experience to one of the best hospitality groups in Victoria with Legacy Hospitality Group CEO Ben AvramidesWith the intention of providing end-to-end catering this week’s guest Ben Avramides co-founded the Tommy Collins Group in 2007. From working at Ottolenghi in London to founding key pillars of Melbourne’s cafe culture, The Little Ox and Hawk & Hunter, Ben has been instrumental in building great venues in Victoria.  Legacy Hospitality Group currently incorporates The Tommy Collins Group, Bon Vivant Group, The Hamptons Bakery, House of Lulu White, Rumour Has it, The Cricketers, The Firehouse, The Villager, High Road Cantina as well as Miss Ladybird Cakes.  Ben has brought his passion for sustainably sourced fresh produce to the industry and continues to look for the next innovative approach to food experiences - striving to bridge the gap between restaurant quality and catering.  So I feel very fortunate to sit down with Ben the managing director of Legacy Hospitality Group in this week’s podcast. In this podcast we discuss:-How Ben started out in the hospitality industry and what made him passionate when he started.-His sliding doors moment whilst working in London.-Growing the first Tommy Collins catering business.-Opening the first venue in Little Ox in Brighton and second in Hawk & Hunter and the lessons learned.-With the group of venues being quite diverse and as the CEO, how Ben splits his time between the needs of the business.-How they are continuing to scale the brand and look for efficiencies at the same time, especially with the staffing crisis currently.-What the group is excited about moving forward.Please find our guest information here:Website: https://www.legacyhg.com.au/Email: [email protected] find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link hereMentioned in this episode:Fine Food Australia Fine Food Australia is the leading trade event for the food industry. Running for 36 years, the event has welcomed hundreds of food industry professionals from Australasia and beyond, through our show doors. 5-8 SEP 2022, MELBOURNE CONVENTION & EXHIBITION CENTRE

Ep 199 - Lotus Barangaroo -Allowing customers to step out of their comfort zone and try something new  with Head Sommelier of Lotus Dining Karen Dollimore Today’s Guest Karen Dollimore has carved out an impressive career working in hospitality where she developed an unwavering passion for wine.  She has been the Head Sommelier at Lotus Barangaroo for the past 6 years and prior to Lotus, Karen honed her skills in wine and hospitality while working at some of Sydney’s most iconic restaurants such as Catalina Rose Bay and Otto Woolloomooloo.Karen’s wine philosophy is to encourage people to try something new and different to enhance a guest's dining experience.  So I feel very fortunate to have Karen on the podcast this week. -How Karen fell into the hospitality industry by helping a close friend with her restaurant opening.-What moment changed Karen’s decision to come into the industry.-What gave Karen her love of wine after crafting her skills at some of Sydney’s most popular venues.-How to not make wine more accessible to a guest.-The tips to build a great wine list for a venue and how often to refresh the list.-The challenges with obtaining wine from overseas supply chains currently.-How once being a venue manager as well as a head sommelier has allowed Karen to see holistically both sides of the business.-What we can do better in the industry to support women in the industry.-What are you looking forward to for the rest of 2022, and are you feeling positive about the industry moving forward.Please find our guest information here:Website: https://www.lotusdininggroup.com/Instagram: https://www.instagram.com/lotusdininggroup/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link hereMentioned in this episode:Fine Food Australia Fine Food Australia is the leading trade event for the food industry. Running for 36 years, the event has welcomed hundreds of food industry professionals from Australasia and beyond, through our show doors. 5-8 SEP 2022, MELBOURNE CONVENTION & EXHIBITION CENTRE

Ep 198 - The importance of celebrating the joy that hospitality leaders deliver withRebecca Lines from Tequila Daisy Rebecca Lines is the co-owner of Barangaroo’s Tequila Daisy and boasts an impressive resume when it comes to hospitality and wine. Rebecca is also an award-winning Sommelier who has trained through The Wine and Spirit Education Trust (WSET). Rebecca and her husband Hamish Ingham were behind the award-winning Bar H in Surry Hills and then moved harbourside to Barangaroo to open and manage Banskii Vermouth Bar, which has since been reborn as a fun, fresh new Mexican concept Tequila Daisy.So I feel fortunate to be able to talk with Rebecca on the podcast this week. In this podcast we discuss:-How Rebecca started out in the hospitality industry in NZ.-Starting a new venue with a new baby at the same time.-The balance of consultancy with the Four Seasons and having a venue as well.-How Rebecca and Hamish her husband, came up with the idea of Tequila Daisy.-What Rebecca found the toughest things about becoming a Sommelier and what advice she would give to others.-How Rebecca developed the beverage program at the start of the venue.-How the venue is handling the staffing crisis at the moment, and if they have discovered any new efficiencies.-The joy of serving customers and how we should celebrate those in hospitality more.Please find our guest information here:Website: https://www.tequiladaisy.com.au/Instagram: https://www.instagram.com/tequiladaisy_sydneyPlease find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link hereMentioned in this episode:Fine Food Australia Fine Food Australia is the leading trade event for the food industry. Running for 36 years, the event has welcomed hundreds of food industry professionals from Australasia and beyond, through our show doors. 5-8 SEP 2022, MELBOURNE CONVENTION & EXHIBITION CENTRE