Send us a textWho would have thought that a network could be your lifeline in the property management industry? Get ready to unravel the power of networking from our guest, Kelley Seaton, owner of The Leasing Network, who has mastered the art of forming trustworthy connections in her field. Kelley walks us through her journey of running a boutique business, and how these ties have been critical in coping with unprecedented situations, like the COVID-19 pandemic. You'll be amazed to hear how a reliable network can not just simplify your tasks, but also contribute to your professional growth and satisfaction.But it's not all about networking. This episode takes an unexpected twist as Kelley opens up about her distressing experience of social media hacking. Listen to her first-hand account of the stress it induced and the valuable lessons it taught her about maintaining an online presence. It's a stark reminder of the perils of over-reliance on internet leads and a wake-up call to safeguard your online assets. This conversation is a gold mine of insights for anyone navigating the property management industry or running a small business. Don't miss out!The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textGet ready to redefine the way you manage your property teams, as Eser Yildirim, from the dynamic organization Flock, joins us for an enlightening conversation. Eser's unique insights into the workings of Flock, his intriguing perspective on caring for property teams, and an introduction to their revolutionary training platform on Monday.com are not to be missed!We navigate through the treacherous waters of staffing shortages and multi-generational workplaces, with Eser shedding light on how to strike that elusive balance in job descriptions, pay, and benefits. He also emphasizes the importance of creating an environment that fosters empathy and compassion, which is crucial in dealing with challenging situations. Our chat takes a turn towards the importance of training, delegation, and regular meetings - all critical components of nurturing trust between staff and managers, and ensuring everyone is on the same page, thereby minimizing turnover.Last but not least, we dive into the concept of approachable meetings and the crucial role of leadership. Essa shares his approach to fostering a culture of appreciation through regular one-on-one meetings using Monday.com and the importance of feedback through exit interviews and 360-degree reviews. We wrap up with a potent discussion on the balance between competition and collaboration in the workplace and how to create an approachable culture that fosters team bonding. This episode is promised to be a treasure trove of insights for anyone keen on strengthening their property management teams. Join us for this captivating journey!The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textTravel with us on an incredible journey as we follow the inspiring tale of Katie Johnson, a bold entrepreneur who transformed adversity into opportunity. Battling health issues and financial constraints, Katie leveraged her determination and the support of mentors to launch her property management business. She shares her story to inspire and guide those contemplating the leap into business ownership. Despite her initial financial limitations, Katie found innovative ways to get her business off the ground. She cleverly converted her car into a mobile billboard, created a strong brand image, and harnessed social media to build a following. Listen closely as Katie details the resources she utilized, such as grants and mentorship programs, and emphasizes the importance of having a strong support network. Learn from Katie's experiences, including her decision to hire a Business Development Manager and her focus on investing in quality marketing materials. Katie further discusses how strategic partnerships led to business expansion and why taking calculated risks can result in growth and success. As we wrap up, Katie emphasizes the crucial role of mentorship and generously offers her guidance to anyone in need. So, tune in for this motivating conversation that proves that with the right mindset and resources, nothing is impossible.The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textWhat if you could reimagine your business strategy, incentivize customer service, and automate or outsource tasks to virtual assistants? Our guest, Rebecca Halton, CEO of LJ Hooker City Residential, took us on a remarkable journey of her two-decade-long experience in running a property management business and how she successfully restructured her business to achieve just that. In our enlightening conversation, Rebecca unfolded the strategies she deployed to increase efficiency, the changes she introduced to the reward structure and the areas where technology and virtual assistants played an integral role.Finding the right people for the right positions is an art in itself. Rebecca and I not only navigated this tricky terrain but also delved into the essence of fostering a growth mindset in business. We dove deep into the results of Rebecca's insightful survey on property managers and business owners. It's a poignant look at their pain points, the lack of opportunities for growth, and the need for a management style that empowers teams and mitigates stress. It's all about creating an environment where your team can truly thrive.Staying ahead of the competition - it's a phrase we hear often, but what does it really entail? In our final segment with Rebecca, we tackled just this. Strategies for new products, maintaining a growth mindset, and the benefits of attending conferences and seminars for gaining fresh insights, Rebecca has done it all. We also delve into the challenges of finding the right people for the right positions and the crucial role of communication in fostering a positive workplace environment. Tune in to learn more about Rebecca's journey, and how her experiences can help steer your business in the right direction.The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textAre you ready to conquer your camera fears and step up your video communication game? Join us this week as we sit down with Jen Trevorrow from Be the Confident You, a seasoned video coach who transforms small businesses into camera-ready powerhouses. Jen shares her fascinating journey from hairdresser and makeup artist to becoming a sought-after video coach, revealing the personal struggles she faced in her public speaking journey, and how she overcame them.As we delve into the art of public speaking and presenting on camera, you'll discover the importance of authenticity, body language and the right voice in boosting your on-camera confidence. Jen shares insightful strategies to help you drop the pursuit of perfection and instead, embrace your true self on camera. Whether you're talking to the camera as if it were a friend or leveraging the power of behind-the-scenes content, learn how to make an emotional connection with your audience and leave a lasting impression. In the final phase of our enlightening conversation, we dish out useful tips and techniques to amplify your video communication skills. From battling self-criticism to cultivating a positive mindset, learn how to become a more confident speaker on camera. Jen also provides valuable insights on personal and team development through video, shedding light on overcoming nervousness, practicing self-compassion, and the crucial role of feedback. So, tune in and let's start transforming your video presence today!The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textDo you want to know the tips on turning chaos into control when feeling like an overwhelmed PM? In this podcast episode, Ash welcomes property management expert Jo Oliveri to discuss the topic of overwhelm in the industry. They explore the impact of technology, the importance of efficient team management, and the need for a strategic approach to technology implementation. They also discuss maximising efficiency and capacity, pushing team members to grow, effective time management, and the significance of morning huddles in a property management office. Jo shares her personal task management method and emphasises the importance of self-care and team empowerment. Ash concludes by recommending Jo's courses, businesses, coaching, and a product called Food Source.The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textIn this podcast episode, Ash welcomes RISE with Sarah Cincotta as her guest. Sarah shares her background in the real estate industry and her work in supporting and empowering business development managers (BDMs) in property management. They discuss the challenges and issues affecting the industry, including reducing fees, not charging for certain services, and the negative effects of comparison. They also touch on the importance of transparency, tracking commission payments, and the role of social media in marketing. They conclude by discussing the need for property managers to charge for valuable services and the importance of showing their worth.RISE with Sarah CincottaThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textWhat if you could crack the code of managing a large property management team and expertly navigate the challenges ? That's exactly what Alicia Leckey, the head of department at Longview, has accomplished with her innovative pod-based system. With 22 years of experience and a team of 35 dynamic property managers under her wing, Alicia, our esteemed guest on this episode, shares her journey and the intricate working of her team spread across Victoria and Queensland.She unveils the levels of leadership within her team, from inspiring team leaders to the crucial roles of ICs (second in charges), and how they handle a portfolio of 160-190 properties. Listen in as we delve into the importance of regular team meetings, training sessions, monitoring KPIs, and safety protocols - all necessary cogs in the Longview machine. And yes, we'll discuss the elephant in the room - selecting quality tenants and how you train a large team to have trust in each other when it comes to suitable applications.. Alicia shares her insights on the necessity of understanding how to pick good renters and ensuring the safety of her team. Stay tuned, this episode is a goldmine of property management wisdom!www.longview.com.auInsta -         alicia_lecky_propertyLinkedin    linkedin.com/in/Alicia-lecky-a83617123The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textReady to unearth the secrets of successful tenant selection in property management? Join me and  Sophie Anapliotis, as we take a deep dive into the complexities of this often  ignored yet crucial process. From the role of leasing consultants to the imperative culture of mentorship, we delve into how junior consultants can be nurtured to sniff out red flags and ask the right questions. We even weigh in on the weightage visual appearance carries in determining tenant suitability.Ever had that gut feeling about a tenant but couldn’t quite put your finger on it? The second segment of our conversation unwraps the significance of blending logic and emotion when evaluating potential tenants. We take an interesting detour as we ponder over how property managers can trust their instincts without having met the potential tenants. Our discussion also charts out the importance of open communication between the leasing consultant and the property manager in providing a clear picture to the landlord during the tenant selection process.As we round up, we put the spotlight on the red flags in tenant applications. We lay bare the importance of verifying tenant information, the need for identification like a driver's license for a successful application, and the art of engaging with tenants to make a well-informed assessment of their application. And remember, when things seem off, trust your gut and ask questions. So tune in and equip yourself with the knowledge to ace tenant selection and steer clear of potential challenges. Don't miss our enlightening chat with Sophie Anapliotis, as we unravel the intricacies of property management and tenant selection.The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textWhat if you could take full control of the quality of new management in your property business? This episode is a goldmine of strategies on how to accomplish that. I had a penetrating conversation with Megan Taylor, Head of Property Partnerships from Longview, as we dissected the importance of focusing on where and on whom you allocate your time, energy, and expertise. We unpacked key strategies to keep in mind while making these critical decisions, underscoring the truth that it's not just about the property, it's also about the person.But what is a good property management business without robust referral partnerships and client relationships? Megan and I took a deep dive into the different ways to nurture relationships with referral partners, ensuring a steady inflow of quality new businesses. Highlighting the relevance of face-to-face networking and digital content creation, we also examined the telltale signs of dodgy partners and how best to navigate such situations. To cap it off, I shared my unique approach to initiating new clients into the business, hinting at the critical role of personal interaction.Lastly, we switched gears to explore personalized care and quality in business. Delving into the differences between in-person appraisals and online client management, Megan shared her perspectives on the benefits of in-person appraisals and building relationships with referral partners. We also touched on the need for setting clear boundaries for property management and the crucial role of sharing insights in business growth. So, buckle up and get ready to absorb insights that will skyrocket your property management business to new heights. You won't want to miss this!www.longview.com.auhttps://www.facebook.com/longviewauMegan Taylor FacebookMegan Taylor Instagram Megan Taylor - LinkedInThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textWhat if you could turn a mere $60 into a thriving business, complete with real estate investments and private education for your children? Sounds too good to be true, right? That's exactly what our guest, Lucy Banks, a full-time OnlyFans creator, managed to achieve in under four years. Lucy shares her remarkable journey and how her experiences in the OnlyFans arena parallel the world of real estate, offering valuable insights on how to succeed in either industry.Throughout our conversation, we tackle the importance of taking risks, utilizing social media, and handling hate in a positive and productive manner. Lucy's knack for turning negativity into opportunity is inspiring, as she demonstrates innovative ways to respond to online trolling and criticism. She also reveals essential tips on finding your niche in today's social media landscape and how to stand out from the competition.As we delve deeper into Lucy's story, we uncover creative strategies she employed to build a successful business on OnlyFans, showing the potential for creating additional income streams beyond the platform. From merchandise and affiliate marketing to Etsy offerings, Lucy's approach to leveraging her online presence is a game-changer. Join us in this fascinating conversation and discover how you too can elevate your professional life by embracing creativity, vulnerability, and determination.The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textDo you know when to say no to new business? Find out how mastering this skill can help maximize your property management income in our insightful interview with Darren Hunter from IGT.Darren Hunter is a national and international property management trainer, expert and leading industry authority in fees and overcoming fee discounting, as well as productivity and time management.  Authoring two books ‘PM Fee Scripts Secrets’ and ‘Master Your Time Secrets’, Darren Hunter has been training Real Estate Business Owners and Property Managers on a national and international level at seminars, conferences and workshops across Australia, New Zealand and the United States since 2005, with his books now placed into 7 different countries.  We discuss why it's crucial to understand the financials behind taking on additional properties, ensuring you're working with the right clients, and being honest about your team's capabilities.Together, we tackle the challenges of building a healthy rent roll, including the importance of taking breaks and avoiding properties that are too far away. Darren shares his expertise on identifying characteristics of a C-Class landlord and their potential negative impact on your rent roll. Plus, we dive into the difficult question of why you should take on a property in disrepair, and the risks that come with it.This episode explore's effective property management strategies and will discuss early intervention when taking over a property from another agent. Darren offers training inspiration from IGT courses and shares his advice on managing extra properties while maintaining a healthy work-life balance. The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textReady to conquer the challenge of managing a multi-generational workplace? Listen in as we chat with Marjan from MK Advisory, a HR expert with experience in the federal government, who shares her wisdom on embracing the strengths and diversity of the people we manage. Discover vital insights on working in harmony with different generations, like the Baby Boomers, who currently make up the largest portion of the workforce and bring ample opportunities for a thriving office environment.As technology continues to reshape our world, it affects the expectations of the multi-generational workforce as well. Don't miss our discussion on how employers can adapt their training and management practices to better fit the needs of their team, while considering the expectations of clients across different generations. Plus, explore the potential of AI to offer solutions for quick responses. MK AdvisoryThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textWhat does it take to truly excel in the property management industry? How can adopting a business owner mindset change the game for property managers and real estate professionals? Join us in this eye-opening conversation with Joe Shannon from the Efficiency Co., where we uncover the answers to these questions and more.Joe shares his wealth of knowledge on streamlining operational efficiency for real estate agencies, implementing technology to improve property management processes, and the significance of property managers understanding their worth. We dive into the concept of servant leadership and its application in the property management industry, discussing the importance of honesty, transparency, and providing guidance and support to help staff succeed. Additionally, we explore the idea of staff efficiency, designing ideal roles for team members, and the benefits of outsourcing and implementing time budgets.Don't miss out on this episode packed with actionable advice for property managers, business owners, and real estate professionals looking to elevate their careers and maximize their efficiency. Listen in and let Joe's expertise guide you in transforming your approach to property management, unlocking your full potential in the industry.You can find out more by speaking to Joseph Shannon   on  0403 681 771 or [email protected] www.theefficiencyco.com.au The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textIn this podcast episode, Donna Fortune, a brand photographer, shares her experience of making a decision to privately manager her investment property, and the challenges she faced. Donna initially chose to use a property manager due to having more time than money and wanting someone else to handle the process of finding a tenant. However, after a year of using a property manager and having a good experience with a reliable tenant, Donna decided to try self-managing the property.Donna admits that self-management was time-consuming and sometimes awkward, especially regarding property inspections and negotiating rent increases. She also found it challenging to navigate the legal requirements of being a landlord. Donna acknowledges that property managers can add value by providing services beyond collecting rent and managing maintenance. They can help landlords with maintenance and renovation plans, provide regular appraisals, and offer investor education. They also act as a buffer between landlords and tenants, making it easier to maintain a professional relationship.However, Donna also talks about the maintenance issues she faced while using a property manager and the importance of value-adds in the property management industry. She and the host, Ash, discuss the possibility of a subscription model for property management fees, where clients pay a set weekly amount regardless of whether the property is rented or not.Overall, Donna's experience highlights the importance of considering the pros and cons of self-managing a rental property versus using a property manager. While self-management may seem like a cost-saving option, it can be time-consuming and involve navigating legal requirements. On the other hand, property managers can provide valuable services and act as a buffer between landlords and tenants. It ultimately comes down to personal preference and weighing the benefits and drawbacks of each option.The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textIn this podcast episode of "The Art of Property Management," Ashleigh Goodchild discusses her top five must-have programs for a Business Development Manager (BDM) to make her role easier and less repetitive. Ashleigh recommends IRE BDM for lead tracking, YouTube for creating a video library, Calendly for scheduling appointments, Missing Lettr for social media planning, and Podsqueeze for video summary AI. Ashleigh emphasizes the importance of setting up campaigns to generate leads and using social media tools to automate and streamline posts. Overall, the episode provides valuable insights and recommendations for BDMs to improve their productivity and efficiency.IREBDM [00:01:01] Using IREBDM for lead tracking and campaign management, including setting up email campaigns to maintain client relationships.Youtube [00:02:52] Using Youtube as a library for videos and a lead generation tool, including sending video links to clients to reduce repetitive conversations.Calendly [00:05:43] Using Calendly to manage appointments and control the schedule, including sending the link to potential investors to create authority and value on time.Top BDM Tech Stack [00:09:32] The speaker discusses their top BDM tech stack, including iREBDM, YouTube, Calendly, Missing Letter, and Pod Squeeze.Controlling Your Week as a BDM [00:09:32] The speaker explains how to use the tech stack to control your week as a BDM.Extending on Individual Products [00:09:32] The speaker offers to provide more information on each individual product if listeners have questions.sThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textIn this podcast episode, the host speaks with Melissa Vajda, founder of Journee Relocation Agency, about the role of relocation agents in the property management industry. Melissa explains that her agency provides relocation and destination services to interstate and international clients moving to Perth for career, study, or lifestyle changes. She also discusses the challenges property managers face when dealing with landlords who insist on holding home opens despite having received a perfect application. Melissa emphasizes the importance of efficient processes and networking in the rental market, even in challenging times, and highlights the value that relocation agents bring to property managers.Melissa Vida's background and Journee Relocation Agency [00:00:32] Melissa Vajda introduces herself and her relocation agency, which assists international clients moving to Perth.Client base and demand for relocation services [00:03:13] Melissa discusses the demand for relocation services in Perth, which is mainly from international clients, and the reasons why they are attracted to the city.Note: Only three timestamps were requested, but there were no other distinct topics covered in this segment.Supporting Tenants and Interstate Investors [00:09:17] Discussion on the similarities between helping tenants and interstate investors, and the importance of property managers staying in their own lane.Landlords Insisting on Home Opens [00:11:39] The frustration of property managers when landlords insist on going to home opens despite having a perfect application, and the potential for property managers to influence the conversation and reduce workload.Pre-App Applications [00:17:33] The benefits of allowing pre-applications for serious and committed applicants, and the potential for property managers to spend more time on preparation rather than post-viewing.Efficient Application Processing [00:18:30] Discussion on the importance of efficient application processing and how it affects the quality of tenants.Manual Viewing Process [00:23:23] Discussion on the use of manual viewing processes and the need for more automation in property management.Importance of Networking and Relationships [00:25:22] Importance of maintaining relationships with relocation agents and networking in the rental market, as the market is expected to change in the future.The Value of Diversity [00:27:07] Melissa discusses the value of immigrants in the community and the local economy.Efficient Application Processes [00:27:45] Ash and Melissa discuss the importance of efficient aThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textIn this episode of "The Art of Property Management" podcast, host Ashleigh interviews Debbie Reagan, former information officer at the Real Estate Institute of Western Australia (REIWA). The conversation covers topics such as the types of calls received on the hotline, how to handle difficult questions, and the importance of effective communication between property managers and tenants. They also discuss the challenges faced by property managers, including legal issues and maintenance problems, and the need for property managers to continually educate themselves and communicate effectively with all parties involved. The conversation ends with a discussion on mental health awareness and support in the property management industry.Debbie's background in property management [00:01:15] Debbie talks about her experience as a property manager and her role as an information officer at REIWA.Handling difficult questions on the REIWA hotline [00:03:31] Debbie discusses how she handles tricky questions on the REIWA hotline and the resources she uses to find answers.Types of calls received on the REIWA hotline [00:04:42] Debbie explains that the majority of calls on the REIWA hotline are from tenants, followed by property managers and landlords, and gives examples of common questions received.Dealing with difficult callers [00:09:46] Debbie shares a story of a caller who used abusive language and how she handled the situation.Types of calls received on the hotline [00:10:33] The conversation covers the types of calls received on the hotline, including situations where the property manager may have given incorrect advice.The importance of property management as a career [00:15:53] Debbie compares the role of a property manager to that of a sales rep and emphasizes the need for property managers to take pride in their work and recognize it as a career.The Eviction Process in the US [00:18:42] Comparison between the eviction process in the US and Western Australia, where lawyers handle the eviction process in the US.Empowering Property Managers with Knowledge [00:20:15] Importance of property managers empowering themselves with knowledge, such as mental health, maintenance, and property terminology.Handling Maintenance Issues Professionally [00:23:27] Tips on how to handle maintenance issues professionally, such as troubleshooting questions, giving owners options, and getting instructions in writing.Mental Health First Aid Training [00:27:27] Ashleigh and DebbiThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textThe podcast episode features a conversation between the host and Nicole, co-founder of Tailored Property Group, a buyer's agency. They discuss the benefits of using a buyer's agency, the importance of collaboration between property managers and buyer's agents, and the role of property managers in helping investors manage their properties. They also touch on the importance of transparency, diversification, and maintaining properties for long-term success. Listeners are encouraged to follow Nicole on LinkedIn for more educational content and to reach out to her with any questions or suggestions.Introduction [00:00:00] The host introduces the podcast and welcomes Nicole from Tailored Property Group.Nicole's background and Tailored Property Group [00:01:30] Nicole shares her background as a property investor and how she and her husband started Tailored Property Group to help others achieve their property investment goals.Benefits of using a buyer's agency [00:06:08] Nicole explains the top three benefits of using a buyer's agency: time-saving, gaining market knowledge, and having a long-term plan for building a property portfolio.Benefits of using a buyer's agency [00:09:33] Nicole shares how a client's comment changed the host's outlook on using a buyer's agent and the benefits of using one.Working with a buyer's agent [00:10:39] Nicole explains how property managers can work with buyer's agents to gain market knowledge and provide better insights to clients.Insights provided by property managers [00:13:35] The host explains how property managers can offer deeper insights into a property's condition and rentability, which can be valuable to buyer's agents and their clients.Benefits of using a buyer's agency [00:16:58] Nicole explains the benefits of having a buyer's agent, such as having someone who works for the purchaser's best interests and understands their finances and long-term goals.The importance of a good property manager [00:19:24] Nicole emphasizes the importance of having a good property manager who can help investors understand the rental aspect and provide honest opinions to get the best rent.Considerations when increasing rent [00:23:30] The host discusses the ethical considerations when increasing rent for pensioners and the importance of having a buyer's agent to bounce ideas off of and get a second opinion.How to connect with a buyer's agent [00:25:08] The host asks Nicole how property managers can connect with buyer's agents and use them as a source of leads.Benefits of working with a buyer's agency [00:26:53] Nicole explains the benefits of usThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textToday's guest is the gorgeous Kirstin Dunn from Semple Property Group in Perth WAIntroduction [00:00:27] Ashleigh Goodchild introduces herself and welcomes Kirsten Dunn from Simple Property Group in WA to the PM Collective podcast.Background in Real Estate [00:01:57] Kirsten Dunn talks about her background in real estate, including her start in 2005 and her experience working under a phenomenal business owner.Future Plans [00:06:01] Kirsten Dunn discusses her future plans, including potentially becoming a non-selling principle and overseeing the sales department, property management department, and administrative team.Staff Management [00:07:19] Kirsten discusses the staff-heavy nature of her real estate business, the role of property managers in business development, and the potential for a dedicated BDM role in the future.Management Roles [00:08:08] Ashleigh and Kirsten discuss the challenges of managing a large team, the role of a general manager or department manager, and the importance of effective communication.Team Culture [00:12:21] Kirsten and Ashleigh discuss the unique ways in which they connect with their teams, including communal meals and a supportive team culture.Hiring from personal connections [00:13:52] Kirsten explains how she hires mostly from personal connections rather than job websites, and how this led to hiring two trainees from outside the industry.Investing in trainees [00:15:56] Kirsten talks about the benefits of investing time in trainees, and how having different perspectives can be valuable in property management.Recruiting from unexpected places [00:18:11] Kirsten and Ashleigh discuss the idea of hiring from hospitality, and Kirsten shares her experience of recognizing good customer service and potential in unexpected places.Finding the right trainee [00:19:54] Kirsten talks about her process of finding the right trainee for her real estate business and the importance of collaboration.Recruiting at the right time [00:21:14] Ashleigh and Kirsten discuss the importance of recruiting at the right time and the challenges of finding the right candidate.Training and timelines [00:25:40] Kirsten and Ashleigh talk about the importance of training and setting timelines for trainees to complete their courses, without putting too much pressure on them.Hiring trainees [00:27:02] Kirsten and Ashleigh discuss the benefits and challenges of hiring trainees in the real estate industry.Networking for hiring [00:28:36] Kirsten explains how she prefers to hire experienced property managers through hThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textTalking to Jackie Skein was like talking to my twin on the other side of Australia, it was an absolute please to have a chat about why it took her a few years of 'wanting' to start out on her own, to actually taking the leap and opening up My Logan Realty.Jackie is a regular on podcasts and we also touched on how she became a guest on some popular shows like: Pizza & Property, Aus Property Investors, IGT plus others!If you love our podcasts, make sure you head over to give it a review!The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textChristine Rennger is the owner of Tenancy Management Professionals and a new friend I met on a U.S Leadership Tour in 2022Today we had a casual conversation about conflict, demanding clients and our responsibility with creating this problem.Where did we go wrong as an industry? 30 years ago, the client experience was different, now we have apps that are meant to make our lives easier but they don't.I hope you enjoy the listen, and if you would ever like to be a guest on our podcast, book in hereTo find out more about our memberships, visit www.pmcollective.com.auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textSam Priddis is the BDM Growth Manager at SOCO REALTY and has mastered a handover process that their property management team love!There are lots of different ways that this can be done, if you have a process that works well in your team I would love to hear from you!www.pmcollective.com.auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textHave you been thinking of starting a podcast? It is really simple and this short podcast gives you some simple tips on what I use and what I recommend to get started.Stay tuned till the end where I brainstorm some ideas to get you started!www.pmcollective.com.auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textGrowing a powerful professional profile requires a combination of self-promotion and genuine engagement. If done consistently, it can be a trust accelerator in your career.  It is actually really easy to stand out from your competitors without it costing you a lot of money, find the platforms where you are not going to be ‘diluted’ with the competition, use video and post consistently. First thing I like to do is monitor the activity and leads I am getting from each platform. I focus on the top two which for me are Linkedin and Youtube. For me these have been the most successful in building a referral network that brings me more leads then I can handle. Next, I really dissect who my ideal client is that I am needing to market to. Linkedin it is buyers agents, industry colleagues who refer, settlement agents and finance brokers. On Youtube it is investors who are in the process of purchasing their first investment property. You can see that the content I provide on each of these will be different and targeted accordingly.  -          Educational content is what it is all about in 2023. People crave it and like to do loads of research. If you are the forefront of this, and provide education and are consistently ‘seen’ you will be the one they call first. -          Content is something that you could find super easy, like myself, or really difficult. Fortunately there are some shortcuts that you can take and some great businesses that provide content for you. If you are a natural, or even if you are not, pay attention to the regular questions you get asked, or emailed every day. Write them down and create a post or record a video answering these questions.  -          Make sure your profile is up-to-date and ready to receive all those leads you are about to receive! Ensure it reflects your current professional experience and skills and that people can easily find a mobile number and email address for you.   -          Building an online human connection is one of the quickest ways to build trust and be known as the expert in your field, this means that people need to see YOU. Video being the most obvious option, but if you struggle with this, then invest in some professional lifestyle photos. I get new ones every few years to keep my content up to date and engaging. It is also a lot easier to expose yourself when you have nice photos.  -          Lastly, consider attending industry events or webinars to grow your professional network and stay up to date on the latest trends.  When creating a strong personal brand, the most important thing to remember is to be YOU, be someone who has the same energy in person and online. People buy from people.Resources as mentioned in this episode: Content ClubConnect with me on LinkedThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textThis week on the PM Collective podcast, we welcome James De Jesus, Business Development Manager at Abel Property. James is a results-oriented individual who believes in completing tasks in the quickest yet most effective and efficient manner possible, enabling him to succeed in his position at Abel Property. As we converse, he shares his insights and experiences as a BDM.[01:19] Background – James explains how he first got involved in the real estate business. [07:49] Cold calling – Thoughts and experience of James on cold calling. [12:58] Sales -  James talks about the nature of the sales in his company. [18:00] Plans – We share ideas and discuss each other's strategies moving forward. [22:54] Networking -  The significance of expanding one's circle of contacts. [27:45]The handover process - How does transitioning from BDM to property manager look like? Resources:Connect with James:LinkedIn: linkedin.com/in/jamesdejesus-realestateWebsite: abelproperty.com.au/staff/james-de-jesus/The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textThe generation gap in the workplace is a significant issue for many business owners. On the other hand,  discussions about how to bridge the gap between different generations in the workplace are high on the priority list. Hence, in this episode, Ashleigh shares the lessons she picked up at a recent leadership retreat in Orlando on bridging the generation gap among coworkers of varying ages in the workplace. [00:27] Multigenerational Workforce - Ashleigh shares her thoughts on bridging the generation gap in a multigenerational workforce. [01:28] Stereotypes - Traditionalists, Baby Boomers, Gen X, Millennials, Gen Z[04:54] Building the Culture - We should learn how to foster a culture of cross-generational mentoring within our organizations. [09:32] Reverse mentoring – Ashleigh briefs what can be accomplished through reverse mentoring.The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textJo-Anne Oliveri joins us this week on the PM Collective podcast. With nearly 30 years of experience in the real estate industry, Jo-Anne, CIPS, TRC, is a global authority in the property management industry. She is the Founder and Managing Director of Ireviloution, the ii International Property Management Academy, and the author of Find Your Property Manager NOW. Throughout today's conversation, she shares numerous golden nuggets of experience and expertise on careers that can be pursued after working in property management. We also touch on the positive and negative days of working in property management and strategies for coping with these aspects.[02.17] Background - The beginnings of Jo-Anne's career in the property management industry.[06:22] Objectives, Outcomes, and Education-  Jo-Anne emphasizes the significance of being aware of the goals and results anticipated from our work and ensuring that the educational component of property management is handled appropriately.[10:41] Key Lessons – Jo-Anne outlines the value of staying focused on tasks, maintaining healthy lines of communication with customers, and handling setbacks effectively. [30:54] Client isn't Always Right - There are some instances in which the customer is wrong. Let him be wrong with respect. [33:32] Disney's Magical Place – Jo-Anne talks about the impact Disney's leadership training had on her.[45:02] Few More Tips -  Be truthful with your clients. Empower the business owner to lead their team.[37:30] Creating a Positive Change - Jo-Anne opens up about her motivation and actions for bringing about positive differences in the industry.[47:40] New Workflow Program - At the end of the conversation, Jo-Anne mentions the new workflow program they have implemented.                Resources:Connect with Jo-Anne:LinkedIn: linkedin.com/in/joanneoliveri/Email: [email protected] team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textThis week's guest on PM Collective is Scott Lister, director of Lister Estate Agents. Scott has been offering top-notch service to Blue Mountain locals since it was established in 2010 under the name Lister & Cole Estate Agents. Because of their unwavering devotion to ethics and professionalism and their unwavering dedication to creating the most satisfying results for all of their clients, Scott's team quickly gained notoriety and trust across the region. Today, he covers the importance of emotional management in the property management sector and how the two go hand in hand.[00:24] Scott's Background – Scott talks about how he got started in the real estate business, the neighborhood where he does most of his work, and the tenants and community he is a part of.[04:39] Scott's Work - Scott clarifies whether he is involved in sales or property management, as well as the procedures that are followed in his office.[06:58] Right Mindset – We discuss the importance of having the right frame of mind when managing properties.[09:37] Emotions - Emotional management for real estate professionals[15:51] Culture – While answering what he would do if he had an underperforming staff member, Scott mentions the company culture that is upheld in his workplace.[18:17] Stress in the Office - We explore how to handle pressure at work and how to spot difficult circumstances.[23:23] Emotional Tolerance – Scott shares his thoughts on the limits of people's emotional tolerance and ways of getting past them.Resources:Connect with Scott:Website: listerspringwood.com.au/staff/scott-listerLinkedIn: linkedin.com/in/scott-lister-2291009a/?originalSubdomain=auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textScott Lister, Director of Lister Estate Agents, is this week's special guest on the PM Collective program. Since its founding in 2010 as Lister & Cole Estate Agents, Lister has been providing excellent service to residents of the Blue Mountains. The reputation of Scott's team grew to become recognized and trusted throughout the region due to its dedication to ethics and professionalism and a solid commitment to producing the most satisfactory results for all of its clients. Today he discusses the importance of sharing one's triumphs with others, something that many individuals who have achieved great success find challenging to do because of the adverse reactions they may receive.[00:42] Scott's Journey – Scott begins the talk by sharing his real estate background, including why he got into real estate, his learnings, and the knowledge he gained along the way. [10:45] Goals – Scott lays up personal goals he has set for himself.16:58] Mentor – Scott draws attention to the influence that having mentors or trainers can have on our progress and accomplishments.[19:58] Look after Yourself – We explore why we must care for ourselves. [23:34] The Team - Staff will exceed expectations if you foster a positive work environment and provide ample encouragement. Mentioning this, Scott describes how he collaborates with his colleagues in the workplace. Resources:Connect with Scott:Website: listerspringwood.com.au/staff/scott-listerLinkedIn: linkedin.com/in/scott-lister-2291009a/?originalSubdomain=auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textThis week's featured guest on the PM Collective podcast is Anne (Newton) Whatley-Dale, founder and principal of Livepresent. She is a specialist in wellness and communication. She inspires, motivates, and enables individuals, solo workers, SME owners, managers, and teams to be their best selves at home, business, and play and to enhance performance through improving emotional health and overall wellness. During the span of our conversation today, Anne tackles smarter ways of living, working, and communicating through the lens of healthy conversations. [01:10] Anne's background-   Anne briefly introduces who she is, what she does now, and how she assists others. [05:43] Important Practices -  Anne outlines what we should keep in mind in terms of what we can do to set ourselves up for a productive day, highlighting the significance of the morning ritual and showering. [18:15] Work-life Balance – Anne expresses her thoughts on striking a balance between work and personal life. [21:08] A Healthy Conversation – Anne provides her perspective on healthy conversations. Moreover, she further shares excellent advice on how we can prepare for unpleasant conversations, as well as for the worst potential outcome and empathy. [35:10] Start Right – Anne emphasizes the significance of asking someone, "How are you?" to kick off a conversation. Also, by exchanging our viewpoints and experiences, we further discuss what we can do to improve the quality of our talks.Resources:Connect with Anne:LinkedIn: linkedin.com/in/anne-whatley-dale-293798b/?originalSubdomain=auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textJoannne Davies from Finbar to Rent is this week's featured guest on the PM Collective podcast. Joanne commenced her Real Estate career in 2002 and is a Licensed Real Estate & Business Agent, with 19 years’ industry experience. Having been a property manager herself for many years, Joanne is aware of the day to day issues investors can face and her focus and passion has always been on ensuring an exemplary level of service is provided to both owners and tenants. Her motto being “no problems, only solutions”. Throughout her career, Joanne has helped other organisations establish successful property management departments and working previously as a Licensee / head of department, she has working knowledge of all aspects of property management, strata management and off the plan apartment sales. Joanne is excited to now be heading up an exclusive Property Management service for owners of Finbar apartments. Her knowledge coupled with her approachable style and commitment to customer service creates a positive environment for her team to focus on maximising the benefits of your investment property.  Throughout the episode, Joanne explores a different way of doing routine inspections, which are more than box-checking exercises.  [01:07] Background – Joanne mentions her background and engagement in the real estate market and the dangers and rewards associated with their business model.[05:40] Company Strategy - Joanne outlines the origins of their company and describes how they manage properties by detailing their internal procedures. [08:23] Routine Inspections – Joanne explains her perspective on routine inspections and how they do them, including the approach they follow and the mechanism by which the frequency is determined. [13:25] Tenant's Side – Joanne discusses the Tenant's understanding of the routine inspections being performed. [17:05] Cost – When exploring the costs associated with routine inspections, Jo-Anne talks about how these costs are influenced by the frequency and quality of the routine inspections performed.Resources:Connect with  Joanne on Linkedin The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textThis week's episode of the PM Collective podcast spotlights Veronique Lutchmaya from "Unique Tenants Consult." Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client's specific circumstances based on her experience and knowledge of the rental market. Throughout today's discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.[01:09] Journey -  Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now. [04:00] Negotiation –  Veronique describes the circumstances that can result in a negotiation taking place.[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren't being heard or respected.[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.[31:12] Legislation -  Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.Resources:Connect with Veronique:Website: tenantsconsult.com.au/The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textRob Mandanici is our guest for this week's episode of the PM Collective podcast. Rob is a REIWA Councillor, as well as a Licensed Real Estate Agent, Director of Paddington Realty, Property Management Specialist, and REIWA Accredited Property Manager. Throughout the conversation, Rob brings up the legislation, namely the planned modifications and the necessity for it to be updated, while covering the legal approach to a variety of other elements of property management.[01:00] Background – Rob provides a quick overview of his entry into property management, career, and current status. [05:29] Nationwide Legislation – Rob explains why there is state-by-state legislation rather than national legislation. [07:35] Harmonization - Rob expresses his opinion on whether the incoming legislation in WA, which the state is attempting to harmonize with other states, is in line with his beliefs.  [11:39] The Rent – Rob discusses the rising cost of the rent. Also, he elaborates on the legal context involving pets in rental properties. [17:28] Property Investors – Rob gives his viewpoint on investing in real estate.[21:56] No Single Occupancy - Rob expresses his opinion on whether state housing should be reviewed and reformed to ensure that no single persons live in state houses that may be used for family housing. [24:15] State Housing Problem - Rob gives his opinion on the state housing problem, the property managers' responsibility in regards to it, and what they can do to support the improvements or voice their opinion on it. [32:28] Private Landlords - Rob shares his opinions regarding private landlords, rental property, and the circumstances that constitute grounds for eviction. [46:07] Changes – Rob discusses the topic of individuals leaving the industry out of concern for legal changes, specifically referencing property managers.Connect with Rob:LinkedIn: linkedin.com/in/robert-mandanici/The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textIn this episode of the PM Collective podcast, Clare Christiansen from Rent choice joins us. She is the General Manager of Rent Choice and a counselor for the Real Estate Institute of Western Australia. Clare received the 2013 REIWA.com Exceptional Service Award and was on the top-five shortlist in 2014, 2015, and 2016. In 2015, she was a national finalist for the Leading Property Managers of Australia Awards – Excellence in Business Development and a national finalist for the Real Estate Business Awards – Business Development Manager of the Year 2015 and 2016. In today's conversation, Clare discusses the automation she has used in her enterprises, stating how she has updated processes to align with the workforce and concerning significant clientele.[00:59] Background - Clare introduces herself briefly, highlighting her real estate journey.[03:15] Rent Choice - Clare describes what drove her to purchase her own agency, "Rent Choice," of 216 properties at the time and how she grew it from there.[08:88] Expansion – Clare further outlines her firm's growth by emphasizing the value of her staff as a crucial success factor.[13:48] The Team – Clare illustrates how her firm operates while stressing the flexibility she maintains within her workforce. [17:32] Technology – Clare describes how they use technology to improve the effectiveness and efficiency of their business operations. [22:22] Automation – Clare provides an example of internal automation she has implemented. [28:31] VA vs. Automation – Clare discusses her thoughts on virtual assistants against automation while adding how she employs VAs in her firm. [31:38] Why – Clare explains why she has chosen to implement automated business procedures.Resources:Connect with Clare:LinkedIn: linkedin.com/in/propertymanagementspecialistperth/?originalSubdomain=auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textIn this episode, Jasmine Beal, Property Manager at FremantleCo joins the PM Collective podcast. FremantleCo offers a customized, boutique real estate sales experience to generate fantastic results for all parties involved by pairing the appropriate purchasers with the ideal homes and achieving exceptional sales results for their Clients. Throughout the conversation, Jasmine shares her thoughts on clean portfolios and assists individuals in comprehending how to identify the portfolio and what they could do if they are extending the portfolio to make life easier for the next manager. [00:26] Journey - Jasmine provides an overview of her professional life in property management, discussing her beginnings and current position.[06:49] Clean Portfolio - Jasmine outlines what characterizes an untidy portfolio and her thoughts on a clean portfolio.[12:13] Auditing a Portfolio - Jasmine points out the benefits and drawbacks of auditing a portfolio vs. floating the way through it when asked how she approaches a portfolio. [14:50] Priorities - We examine the possibility of using the resolution of pending maintenance issues as the initial step in diving into a portfolio.[20:33] Leaving a Portfolio – Jasmine describes what the exiting property manager could do to leave the portfolio in the best possible condition, making the transition smoother for the new property manager.Resources:Connect with Jasmine:LinkedIn: linkedin.com/in/jasmine-beal-b06a5b60/?originalSubdomain=auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textSteven Bennison and Dimitri Oikonomou, property manager and business development manager, respectively, at dethridgeGROVES REAL ESTATE, join the PM Collective podcast on this episode. DethridgeGROVES Real Estate has a long and distinguished history of providing Greater Fremantle with professional and knowledgeable service. During our interview today, Steven and Dimitri discuss several exciting facts related to the benefits of working in the property business and their experiences working in the industry up to this point. [01:17] Background – Steven and Dimitri share their history, explaining where they have been and where they are now.[11:05] Office Set up - Steven and Dimitri describe their workplace layout regarding rent roll size and other property management-related details. [14:23] Relationships – We explore how to preserve strong relationships with parties involved in the property management business and its significance. [23:00] Leasing - The property manager will have to place a great deal of trust in the leasing consultant, who ultimately decides who will occupy the property. Steven and Dimitri discuss whether this has ever caused them concern. [27:32] Key points – We examine some essential elements to consider in the property management industry, including having separate roles for each function, open communication, and a service-oriented approach.Recourses:Connect with Steven and Dimitri:LinkedIn: Steven: linkedin.com/in/steven-bennison-bb022a26LinkedIn: Dimitri: linkedin.com/in/dimitri-oikonomou-a53b77170The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textBrittany Trefort, Department Head at Orana Property Management in Western Australia, is our guest on today's episode of PM Collective. She brings to the Orana Property Group over ten years of experience in property management. Her enthusiasm lies in building, implementing, and evolving systems and procedures, in addition to the daily responsibilities of her position. She is a devoted and highly sought-after industry leader who takes delight in providing her landlords and tenants with superior customer service. Within the context of our discussion today, Brittany discusses paperless offices and the processes that take place within them. [00:54] Background - Brittany shares her upbringing and career advancement to date. In addition, she explains why she has become increasingly interested in franchises. [05:10] High-Risk Management – Brittany talks about high-risk management by relating some of her personal experiences. [10:34] Reasons – Brittany outlines why she believes a paperless office is necessary. She further elaborates on how she supervises contractors who provide paper invoices. Additionally, she discusses if she utilizes paper for anything in her office. [19:10] Trello – We examine the usefulness of Trello for handling property management tasks and other applications and platforms. [32:51] First Step – Brittany describes the first recommendation she would make to someone who desires to be paperless.Resources:Connect with Brittany:LinkedIn: linkedin.com/in/brittany-trefort-110230220/?trk=people-guest_people_search-card&originalSubdomain=auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textJordan Dinga, Managing Director at Abode Strata, is the guest on today's episode of PM Collective. Abode is a company specializing in Strata Management that assists property owners, investors, tenants, and Strata Councils in the upkeep of well-managed and compliant buildings. Jordan has worked in the real estate market for the past seven years. Also, he was one of the first two individuals in Western Australia to earn a Cert IV in Strata Community Management. In today's episode, Jordan reveals three top tips for property managers to comprehend and be aware of when working with strata managers.[01:14] First Tip – Jordan begins the conversation by providing his first and foremost piece of advice for property managers. [08:00] The Future - Jordan shares his predictions for the future of strata management. Also, he further shares his views on the impending retirement of older strata management professionals and the consequences of their absence. [10:31] Recruitment - Jordan expresses his opinion on whether or not young people are becoming strata managers while discussing the recruitment aspect. [13.51 Second Tip - Covering a wide range of opinions, Jordan gives the second piece of advice that property managers should grasp and be familiar with when working with Strata managers. [34.46] Dealing with Strata Managers – Jordan provides the final point he wants property managers to learn and be informed of when dealing with strata managers.Recourses:Connect with Jordan:LinkedIn: linkedin.com/in/jordandinga?originalSubdomain=auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textToday's episode of PM Collective features Rebecca Halton, director of LJ Hooker City Residential in Perth. Annually, LJ Hooker sells over 40,000 properties worth approximately A$15 billion. Also, it has one of the largest residential sales teams in the market, with 3,200 sales professionals and over 2,000 support staff. In today's episode, Rebecca addresses a highly touchy subject, namely pay raises, and she goes over almost all of the facts associated with this topic.[00:37] Background –  Rebecca begins by discussing her history before delving into some of the admirable practices she consistently demonstrates. [07:50] Pay Raises – Rebecca elaborates in detail on a wide variety of matters related to the raise in salary.[17:52] Know Your Value – Rebecca discusses why it is critical for each of us to advocate for ourselves when negotiating raises in compensation. [22:31] Proper Approach – When it comes to asking for a raise in salary, Rebecca emphasizes the need for an approach that is both proper and sound. [25:22] Factors -  Rebecca explores the variables that should be used to determine an employee's wage. She brings up the idea that employees should be valued for their commitment to the company and their indispensability in the workplace.[33:45] Conversation – Rebecca encourages listeners to talk with their employer even if they don't feel prepared, but they want to know how a pay raise can occur. [38:24] Never Wait – Using her experiences as an example, Rebecca outlines why it is counterproductive to wait for performance assessments or for the employer to increase compensation.  Resources:Connect with Rebecca:LinkedIn: linkedin.com/in/rebecca-freeman-ceo/?originalSubdomain=auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textAlayne Meyer-Shaw, Licensed Head of Department - Property Management at HKY Real Estate, is the guest on today's episode of PM Collective. Alayne is a qualified real estate professional as she has a Sales and Property Management license and a Diploma in Property (Agency Management). Given that Alayne has spent most of her life in Perth, she is well-equipped to assist her clients and eager to share her extensive knowledge of the area. In today's episode, she discusses the experience and knowledge she gained along the route to becoming the licensed property management director at HYK Real Estate with listeners. [00:54] Alayne's Views - After briefly describing her role as Head of Property Management, Alayne responds to whether homeowners quickly purchase the available properties in her region.[04:19 Growth - Alayne outlines a number of the activities she is currently engaging in that contribute to the development of the business. [11:08] Choice – We have a conversation on the significance of having faith in the property manager and the ability to choose the property manager. [17:08] Alayne's Story – Alayne describes how she got her start in the real estate business and how she has progressed to her current position. [24:55] Alayne's Work – Alayne provides a comprehensive explanation of her job role, elaborating on the followed procedures and practices.[28:57] BDM - Alayne discusses the optimum timing at which she would bring on a full-time business development manager into the business.Resources:Connect with Alayne:LinkedIn: linkedin.com/in/alayne-meyer-shaw-3b70aa174/?originalSubdomain=auWebsite: hky.com.au/team/alayne-meyer-shaw/The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textToday's episode of PM Collective features Carmen Lia from Lister Estate Agents in Springwood. Carmen is a senior property manager, licensed real estate agent, and real estate trainer. She began her career in sales administration and soon advanced to become a licensed real estate agent and senior property manager. In today's episode, she shares her perspective on how property managers may raise the standard of their career, delving into several recommendations and techniques for accomplishing it.[00:36] Background - Carmen outlines how her career has progressed thus far and how sales and property management operations take place in her company. [03:20] Sales and Property Management - Carmen expresses her thoughts on how the sales and property management departments should collaborate.[09:38] Raising the Bar – Carmen shares her perspective on raising the bar for property managers.[18:16] Social Media - Carmen elaborates on social media's role in the company's sales and property management operations and how it can be used to improve the standard of property managers. [20:09] Develop Yourself - Carmen provides an overarching description of improving property management by emphasizing the concepts like social responsibility and personal branding.Resources:Connect with Carmen:Facebook: facebook.com/carmenliarealestateservices/Instagram: instagram.com/carmenliarealestateservices/Email: mailto:[email protected] team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textAli Ringuet from Orana Property appears on today's episode of PM Collective. Ali has worked in every aspect of the property management industry for over ten years. She has been nominated for the REIWA Accolades for Excellence -Business Development Manager, recognizing her considerable expertise and work ethic. In today's episode, she discusses several elements of establishing and expanding a firm through acquisition. [00:22] Background – Ali explains her background and her organization's business approach, stating their most recent portfolio of over 85 properties. [04:32] Internal Image -  Ali discusses the internal appearance of acquisition for someone who has never purchased a portfolio. In addition, she discusses the importance of some specific considerations and how integration occurs in such situations.[08:36] Rent Rolls – Ali shares her perspective on rent rolls and pertinent tactics. [14:47] Ideal Point - Ali describes the point where she believes it would be optimal to cease all acquisitions and focus solely on organic growth. Moreover, she describes her perception of the frequency of approaching acquisitions.[24:12] Tips – Ali provides various concerns she believes one should have before acquiring a portfolio. In addition, she gives some extra advice that every business owner should remember.Resources:Connect with Ali:LinkedIn: linkedin.com/in/ali-ringuet-b6334715b/The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textToday's episode of PM Collective features Vi Nguyen from First National Real Estate Genesis. Vi has a comprehensive understanding of the local market and a unique grasp of all elements of the business, including property management, leasing, and sales. Throughout today's conversation, Vi discusses her hybrid property management and sales role. [00.54] Background -  Vi describes her career in the real estate industry thus far, where she has held several roles. In addition, she describes how her personality aligns with her job role.[03:59] Work -  Vi elaborates on her work. Further, she discusses how she manages her several job roles and how she anticipates her work to develop.[06:58] Office Setup - After answering whether she would handle a sales request from a landlord on her own, Vi explains her working environment. [09:37] Advice – Vi gives guidance to a property manager who wants to begin a career in sales.[10:35] Marketing - Vi explains what she does for marketing from a property manager's perspective.[13:47] Goals - Vi expresses her aspirations unrelated to her current job roles and her interest in commercial properties.Resources:Connect with Vi:LinkedIn: linkedin.com/in/vi-nguyen-4b8295119/?originalSubdomain=auInstagram: instagram.com/veveeee/?hl=enThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textLiana Fillipone, The Property Project's New Business/Department Manager, is featured in today's edition of PM Collective. Throughout today's conversation, Liana shares her views and experiences on various customer engagement mechanisms and platforms.[00:22] Liana's Journey – Liana explains how she entered the property management sector and describes her work to date.[09.27] Cold calling – Liana shares her perspective on cold calling. In addition, we address the importance of AI from a sales standpoint. [16:31] More Ways - We talk about the effectiveness of letterbox flyers and door-knocking in reaching out to people.[22:02] Social Media Presence – Liana discusses the social media platforms she utilizes more for her work, and we discuss how social media may be used to interact with people more frequently. [37:48] Marketing Methods – We delve further into a variety of other marketing techniques and discuss their efficacy.Resources:Connect with Liana:Instagram: instagram.com/liana_filippone/?hl=enLinkedIn: linkedin.com/in/liana-filippone-397802125/?originalSubdomain=auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textToday's edition of PM Collective features Lisa Grey from Business Development and Account Management of Affordable Staff. Throughout the conversation, Lisa addresses several concerns regarding the integration of VAs into the property management and sales sectors in detail with clear explanations. [00:30] Lisa's work - While sharing her background, Lisa outlines her work related to offering virtual assistants at Affordable staff. Moreover, she points out why virtual assistants must be regarded as staff employees within the company's culture. [06:05] VAs - Lisa discusses the simplicity of integrating virtual assistants into the existing business culture. In addition, she provides an overview of the process of onboarding VAs.[11:06] Common Tasks – Lisa describes the most general application of a virtual assistant in an office. Also, she discusses the optimal placement of VAs within firms. [17:01] New People – We explore the effect of Vas on the influx of new persons wishing to enter the space.[20:43] Benefits - Lisa demonstrates how companies can benefit from virtual assistants and whether they can utilize them part-time or only full-time.Resources:Connect with Lisa:Website: affordablestaff.com.auContact Number: +61 0490839000The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textToday's episode of PM Collective features Adam Scott who began his career in the new homes and building industry, and through this, the desire to sell and manage properties became his career goal. After moving into the real estate industry more than 10 years ago, he has worked his way up to becoming a qualified and well-regarded Senior Property Manager and Sales Representative. Having operated throughout the various regions of Western Australia, he has developed broad experience and knowledge of both the sales and rental markets. [00:25] Adam's Background - Adam recounts how his profession moved to real estate and what drove him into sales as he reflects on his path to date. [07:29] Edison Property - Adam describes Edison's culture and organizational structure, explaining how such features distinguish the company from its competitors and make it brilliant. [11:13] Commercial Management – We discuss our perspectives on commercial management. [13:48] Younger Generation – We explore the younger generation's behavior in property management. [16:07] Mentorship – Adam outlines his mentorship experience and emphasizes the significance of mentorship. [23:11] Enter and Continue – Adam responds to whether he would deal with a property management question or appraisal as a property manager required during sales.[24:10] Hybrid Roles – While discussing the possibility that the property manager managing a small portfolio and a sales function could be a hybrid role, Adam shares his ideas on hybrid roles.Resources:Connect with Adam:LinkedIn: linkedin.com/in/adam-scott-6a930a80/?originalSubdomain=au The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

Send us a textKiera Cross, Franchise Group Coordinator at InspectRealEstate, features today's episode of PM Collective. Throughout the conversation, Kiera shares how she helps her clients climb higher on the success ladder by integrating technology into their property management businesses while tackling various essential aspects of the topic based on her years of expertise and industrial experience.[00:22] Kiera's Story – Kiera describes her background and how it supports her to excel in her current position. Moreover, she explains why she decided she no longer wanted to be a property manager and moved into the IT sector. [05:29] Employment Shortage – Kiera covers the employment shortage of property managers and the strategies to counteract this situation while explaining burnout in property managers. [08:40] Technology for Real Estate – Kiera mentions how technology is applied in real estate, sharing how they use numerous tools, including databases, to make their work more accessible and efficient.[17:57] Missing Points – Kiera outlines some other factors she has observed that people are missing or not utilizing to their full potential in property management. [22:10] BDM – We explore how technology can be integrated with the BDM team and several facets of BDM, including how it becomes a growth channel combined with technology.Resources:Connect with Keira:LinkedIn: linkedin.com/in/kiera-cross-5b173441/?originalSubdomain=auThe team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!www.thegroutguy.com.au Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com) Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show