Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/25The journey to starting a Dynamics 365 Consulting Business and motivations behind it Important first steps in starting a Consultancy Business Finding the best people for a Consultancy Business How to promote consultancy services Barriers when trying to sell consultancy services Connecting and engaging with clients Adapting to industry change Partnering with Microsoft Partners and what works Roles that Microsoft plays in the success of your business Books MentionedPremier Field Engineering Blog https://blogs.technet.microsoft.com/askpfeplat/ Any Blog on MVP’s! Good to Great by Jim Collins https://amzn.to/2LkA5U4 ResourcesLinkedIn https://linkedin.com Twitter https://twitter.com Visual Studio Team Services VSTS https://visualstudio.microsoft.com/team-services/ Microsoft Teams https://products.office.com/en-au/microsoft-teams/group-chat-software 90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/24Creating Add on’s, Product types and benefits that the customer seesThe Why and ‘how to’ of creating Dynamics add-onsTips when creating Dynamics add- onsChallenges when creating add-onsWhat flows when working with Microsoft PartnersSteps from ideation to sale as an ISVDifferent listing types on AppSourceDesign specifications you should take into account when developing your productBooks MentionedCRM.Audio / Gus Gonzalez Show https://crm.audio/episode-33-the-gus-gonzalez-show/ResourcesXRM ToolboxDynamics 365 TilesDynamics 365 ChecklistsMicrosoft Teams90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/23Career journey’s, career highlights and the path to working to Dynamics 365Advice for people looking to make the leap into a career in DynamicsThings the Dynamics community are doing to make this leap easierResources for career changers and what other additional resources are needed to make this transitionWhat partners are doing to help facilitate people transiting into Dynamics 365 careersThe Art of mentoring, mentoring tips, aspirational mentors and how they can helpMentoring models within the wider community and offering these to career leapersBooks MentionedYear of Yes: How to Dance It Out, Stand In the Sun and Be Your Own Person by Shonda Rhimes http://a.co/7E4R8flGetting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty by Patrick Lencioni http://a.co/arbzcVgThe Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues by Patrick M. Lencioni http://a.co/dsi2QTMSmall DATA: The Tiny Clues that Uncover Huge Trends by Martin Lindstrom http://a.co/bvzr9oXExtreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink http://a.co/2nksWTuResourcesPinterest https://www.pinterest.comSolitaire https://itunes.apple.comFreebusy https://freebusy.io/Grammarly https://www.grammarly.comBoomerang https://itunes.apple.com90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/22From starting at the bottomSteps to progress in Dynamics careerShare yourself with the communityThe negative and positives of a Dynamics careerPublic speakingTake and giving feedbackYouTubePay it forwardBooks MentionedSapiens: A Brief History of Humankind – Yuval Noah Harari https://amzn.to/2tbf2YfResourcesInstagram https://www.instagram.comERD for D365 – https://benitezhere.blogspot.com.au/2016/08/awaken-erd-force-in-you.htmlBlog – https://benitezhere.blogspot.com.au/2015/02/diving-into-product-structure-of.htmlSophie Khun-Hammond https://www.linkedin.com/in/sophie-khun-hammond-0b600614Brent Wimmers https://www.linkedin.com/in/brent-wimmers-aa9690a590 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/21Role across Dynamics careerCore SkillsSolutions to gather requirementsSupport Engineer at MicrosoftOutlook / Dynamics SupportCoaches and MentorsAdvice to grads considering a career in DynamicsMicrosoft Business ApplicationsBooks MentionedTribe of Mentors: Short Life Advice from the Best in the World by Timothy Ferriss https://amzn.to/2IvfuqINeil ParkhurstResourcesArbelatechWaze Navigation & Live TrafficPomodoro Focus Keeper Free : Work & Study TimerDigiGirlz90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/20How to develop teaching skillsAre students created equal?Engage students that don’t want to be on the trainingClass facilitation when there is a wide difference in skill levelsBest preparation before attending a Dynamics classThe importance of Microsoft certificationMicrosoft Official Courseware (MOC)Preparing for examsMicrosoft Dynamics Learning Portal (DLP)Microsoft Certified Trainer for Dynamics 365 (MCT)Dynamics 365 training as part of an implementation projectCreating custom training content for a tailored implementationMethods of deliveryBootcampOnline training (live virtual)Self-study (eLearning)BooksBlogsYouTubeBooks MentionedShop Class as Soulcraft: An Inquiry into the Value of Work by Matthew B. Crawford https://amzn.to/2GiEG2MDrive: The Surprising Truth About What Motivates Us by Daniel H. Pink https://amzn.to/2GTF8p4ResourcesBlog https://www.geekgirlcrm.caDynamicsU https://dynamicsu.com365 Talent Portal – DLP access for non-partners https://www.365talentportal.com/consultant/access-to-dlp-members-onlyBecome an MCT https://www.microsoft.com/en-us/learning/mct-certification.aspxMicrosoft Teams https://products.office.com/en-us/microsoft-teams/group-chat-softwareEDX https://www.edx.org/school/microsoftMicrosoft Dynamics 365 Roadmap https://roadmap.dynamics.comUser Adoption with Gretchen https://www.nz365guy.com/dynamics-365-adoption-gretchen-opferkewOneNoteOffice Lens90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/19Doing Dynamics 365 Recruitment rightProfile of a great candidateCore roles in a Dynamics 365 delivery teamEngaging with recruitersPoaching of staffChoosing candidatesOnboarding new people into the teams’ cultureHow to stop top long-term talent leavingTesting for attitude and team fitDynamics 365 skill-testing candidatesMicrosoft Certification and the selection processForms of educationCreating first day momentsAdvice to leaders; to do more of? Less ofLeadership in a Dynamics PracticeBiggest leadership challengesInspire your people90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/18Dynamics 365 Administrator at FordDay in a life of a Dynamics AdministratorThe roles and responsibilities and culture on a Dynamics 365 teamVendor and Partner engagementHow to motivate a teamMicrosoft as a vendorWorking with Microsoft PartnersHallmarks of an outstanding Microsoft PartnerDynamics 365 CommunityAddressing gender balance in the Dynamics 365 communityBooks MentionedBryce Courtenay https://amzn.to/2GlajbQResourcesFord https://www.ford.comMicrosoft Power Bi https://powerbi.microsoft.comAssistive Technology Blog–Venkat Rao http://assistivetechnologyblog.comSlack https://slack.com90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/17Bringing craftsmanship to the CRM tradeWhat is Presales for Dynamics 365Getting training for a presales roleThe toughest element of working in presalesDemonstrating the capabilities of Dynamics 365 to a customerCreating Demo’sMaintaining your demo environmentsBest practice for your demo environmentsRelationships between Presales and SalesHarvard Business Review titled “To Improve Sales, Pay More Attention to Presales““Distinct from marketing and sales operations, presales provides a specific set of activities that lead to qualifying, bidding on, winning, and renewing a deal.”“Souping up the presales engine can yield a five-point improvement in conversion rates, a 6–13% improvement in revenue, and a 10–20% improvement in the speed of moving prospects through the sales process.”Books MentionedSteve Jobs by Walter Isaacson http://amzn.to/2HTF3BoExtreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink & Leif Babin http://amzn.to/2u4THUjThe Obstacle Is the Way: The Timeless Art of Turning Trials into Triumph by Ryan Holiday http://amzn.to/2HR6ETLDeep Work: Rules for Focused Success in a Distracted World by Cal Newport http://amzn.to/2u6dd2DMake Your Bed by William H. McRaven http://amzn.to/2Ga4h0ZNeil Benson – Scrum PodcastResourcesTed https://www.ted.comMarica Söderstam – Dynamics 365 Product OwnershipSoundCloud https://soundcloud.comThe Art of Manliness https://www.artofmanliness.com/category/podcast/ClickDimensions https://www.clickdimensions.comKingswaysoft https://www.kingswaysoft.comScrum for Dynamics 365 https://www.customery.com90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/16The difference in selling business application software to infrastructure softwareCustomer characteristics (IT or business)Changes in recent years in the way customers are acquiring Dynamics 365The typical timeframe to sell DynamicsCustomer engagement process in the Dynamics saleCustomer engagement post-saleTypical stakeholders in a Dynamics saleSetting up the pursuit team in a Dynamics saleThe part RFx, play in the sales processLead generationThe role of Pre-SalesSalesperson enablementDifferent customer profiles Government, Not for Profit and CommercialStaying on the cutting edge as a salespersonMicrosoft Partnership and relationship in the sales engagementBooks MentionedScar Tissue by Anthony Kiedis http://amzn.to/2HSx3jTMaster of Scale https://mastersofscale.comLinkedInResourcesIannarino https://thesalesblog.comMicrosoft Dynamics 365 Roadmap https://roadmap.dynamics.comOffice 365 Roadmap https://products.office.com/en-us/business/office-365-roadmap?filters=Microsoft Dynamics 365 Team blog https://community.dynamics.com/enterprise/b/365teamblogCRM User Group http://www.d365ugaustralia.com/ OR Http://crmug.comAustralian Chamber of Commerce https://www.australianchamber.com.auAustralia-Israel Chamber of Commerce http://www.aicc.org.au90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/15General Data Protection Regulation (GDPR)Layperson's view of GDPRWhat is GDPR?Who is affected by the new regulation?Microsoft Dynamics 365 Partners and GDPRMicrosoft and GDPRDynamics 365 consultants and the effect GDPR will have on their rolesGDPR and Geography for all those outside the EUGDPR and the current Dynamics platformMarketing, Sales and Service – how will GDPR affect theseDynamics 365 Audit with Read Access and GDPRDynamics 365 Security and GDPRBooks MentionedTinTin http://amzn.to/2FgRMOfResourcesTechLabs http://techlabs.londonMicrosoft Trust Centre https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspxEUGDPR https://www.eugdpr.orgTrello https://trello.comMicrosoft ToDo https://todo.microsoft.com/en-gbLinkedIn https://www.linkedin.comWunderlist https://www.wunderlist.com/365Saturdays http://365saturday.com90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/14Microsoft Business Applications in 2018Leading a 5000+ strong team at MicrosoftChallenges of leading a large teamManage competing prioritiesThe long-term future for on-premiseLeverage the power of Office365 and Azure for on-premiseEnterprise Microsoft FlowPowerAppsCommon Data Services (CDS)Customer focus for developmentMicrosoft Business Application for Microsoft PartnersMicrosoft partners that are executing well in Business ApplicationsAI and the role that it will play in the future of Business ApplicationsDynamics 365 https://dynamics.microsoft.comPowerApps https://powerapps.microsoft.comPower BI https://powerbi.microsoft.comMicrosoft Flow https://flow.microsoft.comBooks MentionedCompetitive Advantage: Creating and Sustaining Superior Performance by Michael E. Porter http://amzn.to/2H7kHFaCompetitive Strategy: Techniques for Analyzing Industries and Competitors by Michael E. Porter http://amzn.to/2G4824zForged in Crisis: The Power of Courageous Leadership in Turbulent Times by Nancy Koehn http://amzn.to/2skhRczResourcesUber https://www.uber.com/invite/marks1145Strava https://www.strava.com/mobileZwift https://zwift.com90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/13Can Digital Transformation help Microsoft partners win more business?Type of skills a partner needs if they want to engage customers in their Digital Transformation journeyTraining programs on Digital Transformation for partnersTypical engagement types for Digital TransformationKey stakeholders that need to be involved for it to meet the objectivesGeorge Westerman | Principal Research Scientist with the MIT said: “When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.”John Hagel III | Co-Chairman at Deloitte LLP Centre for the Edge leaders, he says “Most of the executives I talk to are still very much focused on digital largely as a way to do “more of the same,” just more efficiently, quickly, cost-effectively. But I don’t see a lot of evidence of fundamentally stepping back and rethinking, at a basic level, ‘What business are we really in?’”Recommended next steps for those wanting more from Digital TransformationBooks MentionedDrive: The Surprising Truth About What Motivates Us by Daniel H. Pink http://amzn.to/2qXdrHKThe Innovator's Method: Bringing the Lean Start-up into Your Organization by Nathan Furr & Jeff Dyer http://amzn.to/2D1eECNSprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp & John Zeratsky & Braden Kowitz http://amzn.to/2mkshTgResourcesDigital Infusions: digitalinfusions.comiTunes https://itunes.apple.comShazam https://www.shazam.com/gb/appsWonder Weeks https://www.thewonderweeks.com/about-the-wonder-week-app/90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/12The two parts of Digital TransformationWhat is Digital Transformation in a practical senseWhy should organisations care about Digital Transformation?What is hype and what is the reality with Digital TransformationWhat problems does Digital Transformation solve?How to sort through the hype of Digital TransformationWhat tools are there out there to help with Digital TransformationWhat type of organisations are embracing Digital TransformationThe Digital Transformation leadersThe Digital Transformation laggardsWhat should Microsoft partners be doing differently to engage customers with Digital Transformation90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/11Journey to Product Owner based on Dynamics 365Product LeadershipProduct owner of MMS built on the Dynamics 365 platformChallenges with being a product ownerHow is the product sold and marketed?How to future-proof your product when technology is always changingQuality controlRoadmap PlanningCreating and managing what goes into the roadmapHow to keep up with the changes that Microsoft releasesWhy use Dynamics 365?Challenges with using Dynamics 365Agile Product ManagementStrengths of Agile Development for long-term projectsA typical Agile dayMeeting Customer DemandsMeeting multiple customer demandsHow to manage expectationsBugs that customers reportComing up with innovative ideasIncorporating user feedbackCommunicating Product DevelopmentCommunication strategyTeam CooperationBuild team structure for your product developmentHow to keep the team excited about the product years after the product launchKey skills you need in a team that is building a product on Dynamics 365Books MentionedOutliers: The Story of Success by Malcolm Gladwell http://amzn.to/2CjB55WThe Tipping Point: How Little Things Can Make a Big Difference by Malcolm Gladwell http://amzn.to/2Dst1wrResourcesInnofactor http://www.innofactor.comMMS http://www.innofactor.com/customers/kommunalThe Five Whys https://en.wikipedia.org/wiki/5_WhysProduct Auditing by FASTPATH https://www.gofastpath.com/grc-for-dynamics-365Headspace https://www.headspace.com (25% off link)Todoit https://en.todoist.com90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/10What are user adoption and change management?Faris Alkhaldy asks “What is it? And what is it all about?”The role of formal adoption methodologies such as ProsciFormal training programs availableWhy is adoption still such a common problem or complaint with CRMJanet Robb asks “What is the cost to a project where user adoption fails?”Common mistakes/pitfalls to avoidAdoption when staff are forced to use technology such as call centres or in retail environmentsWhat should IT or consultants do differently during implementationTop-down approach or a grassroots approachIain Wicks asks “What's the best, carrot or stick?”Bad advice about adoptionFeatures of Dynamics 365 that can help drive adoptionSantosh Jahagirdar asks “In a CRM rollout that also includes channel partners – what are some of the best practices, gotchas around adoption & on-boarding of such indirect employees?”Scott Millwood asks – “What is broken with CRM? There are still many, many more users that dislike using their corporate-mandated CRM than users that say they LOVE CRM and can't live without it. “Adoption” is fuzzy. Usage can be measured. What is the best usage metric that indicates true adoption, i.e. routine usage? What is the ONE thing that should be addressed with the product that could make it a LOVE to use vs a FORCED to use the product? Janet Robb asks – Why is it important to have a user adoption expert as part of an enterprise CRM project?Neil Parkhurst asks – “You are trying to implement Dynamics 365 into a team of field sales guys. They see little benefit in the data they need to collect as it is “just” for the managers. So, they see CRM as purely an admin overhead they don’t want. What are the top product features you’d train to help change this opinion?”Neil Benson asks – For teams using an agile framework or a slick DevOps process, we have the ability to release an update to production every week or even every day. How do we help users embrace daily changes to their Dynamics 365 apps?Shawn Tabor asks – What’s better for user adoption overall…implementing a known legacy process or providing effective organizational change management to introduce a new paradigm?Rick Chamberlain – CRM has many audiences it needs to serve. My experience has shown that marketing and sales are rarely in alignment until you ask them about the administration department. In that case, both will agree that they are “sales prevention. How do you present the value proposition to each audience so they not only use the system but also play nice in the sandbox with the others?Questions f90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/9Overview of the different methodologies used in Dynamics 365 ImplementationsUsing Agile on Dynamics 365 ProjectsCommunity Question: How do you decide the right methodology for the implementation? Agile/Waterfall/Hybrid. – Andre MargonoCommunity Question: Implementation approaches for version upgrades? (E.g. like for like and enhancements)? – Andrew LyCommunity Question: Common pitfalls of certain methodology & lesson learned? – Andre MargonoCommunity Question: Can fixed fee delivery work on a Dynamics 365 project? – Joel LindstromMicrosoft Dynamics Sure StepCommunity Question: How relevant is SureStep in today’s climate? – Andrew LyCommunity Question: What is the difference between Microsoft Dynamics Sure Step and Microsoft Lifecycle Services in your view? – Mohamed GomaaCommunity Question: Can you use Microsoft Lifecycle Services for Dynamics 365 Deployments as you can for Operations? – Mohamed GomaaCommunity Question: What are the techniques have you found most successful to map business processes you get from customers? – Nadeeja BomiriyaCommunity Question: Have you used XRM Metadata tools from (https://www.xrmtoolbox.com) for Dynamics 365 and have you found it's useful for redundant entity analysis? – Prash SinhaCommunity Question: What is the best way to categories work items (tasks to be completed by the team members) for features? – Nadeeja BomiriyaCommunity Question: What are best practices when taking over a project mid-way through with incomplete documentation? – Prash SinhaCommunity Question: What have you found works from a best practice point of view when it comes to toolsets for implementations? (Visual Studio, Jira etc.) What else? – Andre MargonoCommunity Question: What best practices have you seen in change management and overcoming user resistance? – Peter SchmidtCommunity Question: Human Centred Design: A consultative approach – Muhammad Asimuddin – LinkedIn post (Empathy in implementations) https://www.linkedin.com/pulse/human-centred-design-consultative-approach-muhammad-asimuddinCommunity Question: What would you consider to be the main drivers of methodology choice?eg. would any o90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/8Mergers and acquisitions. Tectura –>Acquired by UXC Eclipse –>Acquired by CSC –>CSC Merged with HPE to create DXC acquired TribridgeRecommendations for people finding themselves in a company that has been acquiredAdvice for men and women with regards to addressing equality and unconscious bias in the workplaceThe importance of People that make up the practiceMillennials and the part they play in a modern workforceGeneration Z soon to be entering the workplaceInspiring loyaltyBalance competing priorities when it comes to billable work and ongoing staff trainingGrad programs and mentoringBooks MentionedLean In: Women, Work, and the Will to Lead by Sheryl Sandberg http://amzn.to/2i2uwsvDaring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead by Brené Brown http://amzn.to/2AfenKJResourcesFacebook https://www.facebook.com/mobile/LinkedIn https://mobile.linkedin.com/SmartThings https://www.smartthings.com/Amazon https://www.amazon.com/gp/feature.html?docId=1000625601ibotta https://ibotta.com/get-the-app90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/7Jerry’s career so far and CRM InnovationsCreating the right type of cultureRelationship with MicrosoftLeadership and ManagementBeen an implementation partner and an ISVMicrosoft AppSourceUsing 3rd party tools in the practiceMicrosoft community and the benefit to a Dynamics practiceThe biggest challenge as a business ownerThe future for Dynamics 365The future for Dynamics 365 partnersBooks MentionedNever Split the Difference: Negotiating As If Your Life Depended On It – Chris Voss & Tahl Raz http://amzn.to/2ikrGirResourcesCRM Innovation https://www.crminnovation.comCRM Innovation ISV Products https://www.crminnovation.com/crm-solutionsYouTube https://www.youtube.com/user/crminnovationXRM Toolbox https://www.xrmtoolbox.comClickDimensions http://clickdimensions.comWaze https://www.waze.com/download?from=getOffice Lens https://www.microsoft.com/en-us/store/p/office-lens/9wzdncrfj3t8Music CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/6Johns Dynamics careerLife post the sale of ClickDimensionsWhy he focused on Marketing with ClickDimensionsRole of the ISV in Dynamics ecosystemOpportunities for ISV's with DynamicsBuilding blocks to becoming a successful ISVHow to market an ISVDynamics partners and the ISVMicrosoft and the ISVEvents and the ISVISV competition from other companiesThe working relationship between an ISV and MicrosoftTipping point with ClickDimensionsThe ClickDimensions Team and the role they place in ClickDimensions successTeam cultureAdvice for people considering becoming an ISV in the Dynamics ecosystem?Books MentionedThe New Rules of Marketing and PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers – David Meerman Scott http://amzn.to/2z4ZAj6Sailing Alone Around the World – Joshua Slocum http://amzn.to/2h3zp7JResourcesClickDimensions http://clickdimensions.comC360 Solutions http://www.c360.comScribe Software https://www.scribesoft.comAirbnb https://www.airbnb.com/mobileGoogle Maps https://get.google.com/apptips/apps/#!/allCreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/5Lessons learned from successful Dynamics 365 projectsLessons learned from unsuccessful Dynamics 365 projectsCustomer Engagement best practiceTurning around failed projectsPicking up someone else’s failed projectDealing with difficult customersWhen the customer just wants to implement software to solve their business problemsHandling scope creepSix months after go-live, what does customer engagement look likeCustomer differences between, Public Sector, Not for Profit and CommercialResourcesIntergen http://www.intergen.co.nzThe Air NZ mobile app https://www.airnewzealand.co.nz/air-nz-appTED App https://www.ted.com/about/programs-initiatives/ted-talks/ways-to-get-ted-talksOscar https://www.airnewzealand.co.nz/press-release-2017-oscar-airnz-chatbot5 Whys https://en.wikipedia.org/wiki/5_WhysBlog https://www.intergen.co.nz/blog/Steve-Scarbrough/CreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/4How can a partner create a great relationship with Microsoft?Who should a partner connect within MicrosoftWhat frequency rhythms workDynamics partner of the futureHow does a partner need to evolve?What new skills are neededWhat’s limiting Dynamics partnersPartner mistakesDynamics landscape and opportunitiesDifference between successful partners and not so muchAdvise to partners getting considering building a Dynamics practiceBooks MentionedThe Fiefdom Syndrome: The Turf Battles That Undermine Careers and Companies – And How to Overcome Them – by Robert Herbold http://amzn.to/2xZADXbQBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life – by John G. Miller http://amzn.to/2xZRwkSCrucial Conversations Tools for Talking When Stakes Are High, Second Edition – by Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler http://amzn.to/2yZAP7tLet's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship – Mahan Khalsa & Randy Illig http://amzn.to/2fSo3mFResourcesCrucial Conversations Tools for Talking When Stakes Are High (Training) https://www.vitalsmarts.com/crucial-conversations-training/Microsoft Pix https://www.microsoft.com/en-us/research/product/microsoftpix/Linkedin – https://mobile.linkedin.com/Blind – Anonymous Work Talk – https://us.teamblind.com/CreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

Send me a Text Message hereFULL SHOW NOTEShttps://podcast.nz365guy.com/3In this interview with Jim, we discuss the Dynamics delivery team. Jim Sheehan is a partner and executive of PowerObjects based in Minneapolis Minnesota. Jim has been with PowerObjects since July 2001 and has over 18 years of management experience in the financial and IT industries. He has directed PowerObjects down the path to becoming a top-performing Microsoft partner with a Gold Competency in CRM. Jim is currently driving the growth of the cloud Microsoft CRM practice and managing partnering opportunities.Books MentionedTraction: Get a Grip on Your Business – Gino Wickman http://amzn.to/2whsD4ZResourcesPowerObjects http://www.powerobjects.comPOTV http://www.powerobjects.com/videosCreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque90 Day Mentoring Challenge  10% off code use MBAP at checkout https://ako.nz365guy.comSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith