Generative AI is transforming healthcare, empowering patients and clinicians to collaborate like never before.In this episode, Chris Malone speaks with Dr. Robert Pearl, author of ChatGPT MD, about how AI tools are driving a shift toward prevention-focused, value-based care.Dr. Pearl, a thought leader and former healthcare executive, explains how AI can tackle chronic disease management, reduce costs, and restore human connection in patient care.Dr. Pearl dives into the practical applications of AI, from wearable devices to empathetic patient communication. We also discuss overcoming barriers like privacy concerns and fee-for-service incentives.Tune in to discover how generative AI is reshaping medicine and why it’s a game-changer for clinicians and patients alike.This episode is brought to you by Feedback Now, an innovative partner dedicated to enhancing patient experiences through real-time data analytics.Key TakeawaysIntroduction (00:00)Dr. Robert Pearl's career journey (02:50)Impact of technology on healthcare (03:51)Exploring generative AI in healthcare (08:10)How generative AI will drive down the cost of healthcare (13:01)The role of AI in enhancing patient care (18:06)Addressing privacy and security concerns (27:31)Empathy and human connection in AI (39:20)Closing remarks and final thoughts (44:28)Additional ResourcesThe Official Site of Robert Pearl, MD: https://robertpearlmd.com/Buy the book - ChatGPT, MD: How AI-Empowered Patients & Doctors Can Take Back Control of American Medicine: https://www.amazon.com/dp/B0CWCV9DVZFidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/----Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/FeedbackNow - Easily collect and analyze real-time inputs from People, Processes, and Places to Optimize your Operations: https://www.feedbacknow.com/Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/

Is healthcare ready to embrace rapid change?In this episode of Humanizing Healthcare, Rick Evans, the Chief Experience Officer at NewYork-Presbyterian Hospital (NYP), joins us to talk about his role in reshaping the patient experience.Rick discusses how healthcare institutions can evolve to meet patient needs through technology and cultural shifts. He also reveals how NYP is leveraging technology, like virtual nursing, to improve patient access and interaction while also reducing the workload on in-person nurses.Rick’s background in theology and philosophy uniquely informs his compassionate approach to patient care. He highlights the distinction between patients and customers in healthcare and stresses the importance of making services more accessible while maintaining trust and human connection.Rick also shares key learnings from the pandemic that could guide future healthcare transformations.Tune in to learn about NYP’s efforts to improve access to care, enhance patient-provider relationships, and integrate technology without losing the human touch.This episode is brought to you by Feedback Now, an innovative partner dedicated to enhancing patient experiences through real-time data analytics. Key TakeawaysIntroduction (00:00)Introduction of Rick Evans and his role at NYP (03:29)Responsibilities of a Chief Experience Officer (06:35)The importance of improving access to care (08:36)Role of telemedicine in modern healthcare (11:59)Virtual nursing initiative at NYP (17:41)Lessons learned from the COVID-19 pandemic (22:38)Challenges of culture change in healthcare (30:22)Approaches to managing high-pressure work environments (36:04)Additional Resources Rick Evans LinkedIn: https://www.linkedin.com/in/rick-evans-nypNewYork-Presbyterian Hospital Instagram: https://www.instagram.com/nyphospitalNew England Journal of Medicine Article on Virtual Nursing: https://catalyst.nejm.org/doi/full/10.1056/CAT.23.0313Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/---- Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/FeedbackNow - Easily collect and analyze real-time inputs from People, Processes, and Places to Optimize your Operations: https://www.feedbacknow.com/Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/

In this episode, we talk with Dr. Seanna-Kaye Denham Wilks, Chief Experience Officer at Kings County Hospital, about how they are improving non-clinical caregiver engagement by applying co-design principles to policy and process improvements. This episode was recorded live at the 2024 Planetree Person-Centered Care Forum in New Orleans, LA.

In this episode, we talk with Melisa Serventi, Chief Nursing Officer at Banner Page Hospital, about how they are achieving long-term goals and driving annual initiatives with co-designed planning at staff member retreats. This episode was recorded live at the 2024 Planetree Person-Centered Care Forum in New Orleans, LA.

In this episode, we talk with Dr. Tom Speigel, System Chief Quality Officer at University of Chicago Medicine, about how they are improving clinical outcomes by engaging with and listening to frontline caregivers. This episode was recorded live at the 2024 Planetree Person-Centered Care Forum in New Orleans, LA.

What’s the future of personalized healthcare?In this episode, Dr. Patrick McGill, Chief Transformation Officer at Community Health Network, shares how his system uses cutting-edge tools like ambient documentation, AI, and precision nudging to enhance the patient experience and improve clinical outcomes.Dr. McGill explains the evolving role of technology in healthcare, focusing on personalized care and healthcare transformation.Dr. McGill offers great insights into how Community Health Network balances technological innovation with the need for strong human relationships in healthcare.He also discusses the success of value-based care models and the organization's unique ability to remain nimble in a highly competitive field.If you’re interested in how technology can humanize healthcare and create better experiences for both patients and clinicians, this episode is for you!This episode is brought to you by Feedback Now, an innovative partner dedicated to enhancing patient experiences through real-time data analytics. Key TakeawaysIntroduction (00:00)Dr. Patrick McGill's journey into healthcare (04:25)Community Health Network and Chief Transformation Officer role (05:10)EMR implementation and optimization (07:58)Importance of clinician-patient relationships (12:54)Current transformation projects at Community Health Network (16:09)Value-based care and patient experience (18:51)Advice for healthcare leaders considering technology transformation (22:44)Integrating patient relationships with emerging technologies (25:22)Dr. McGill’s favorite quotes and their significance (29:52)Additional Resources Community Health Network: https://www.linkedin.com/company/community-health-network/Dr. Patrick McGill's LinkedIn: https://www.linkedin.com/in/patrick-mcgill-md/Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/---- Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/FeedbackNow - Easily collect and analyze real-time inputs from People, Processes, and Places to Optimize your Operations: https://www.feedbacknow.com/Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/

Imagine a healthcare system where technology improves outcomes and strengthens the relationships between doctors and patients. That’s not a distant dream—it’s happening now.Meet Lawrence Hamilton, EVP of Performance at The Permanente Medical Group. With experience from the UK, Tanzania, and now the U.S., he’s seen healthcare challenges and opportunities from every angle.His journey has led him to pioneer innovative strategies that are transforming patient care and equity at one of the country's largest healthcare systems.In our latest episode, Lawrence shares how his organization is using predictive analytics to enhance patient care while preserving the human touch in healthcare.He also explains how they are addressing health disparities and integrating holistic care into their practices.This episode is brought to you by FeedbackNow, an innovative partner dedicated to enhancing patient experiences through real-time data analytics.Key TakeawaysIntroduction (00:00)FeedbackNow – Your partner in enhancing patient experiences (00:48)Hamilton’s journey into healthcare (03:45)Role at Permanente Medical Group (05:54)Global healthcare experience and lessons (11:07)Equity, inclusion, and diversity efforts (17:46)Balancing technology and personal care (21:12)Predictive analytics in patient care (27:42)Integrating holistic care principles (33:32)Additional ResourcesThe Permanente Medical Group: https://www.kaiserpermanente.org/Lawrence Hamilton’s LinkedIn: https://www.linkedin.com/in/lawrence-hamilton-986b246a/Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/----Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/FeedbackNow - Easily collect and analyze real-time inputs from People, Processes, and Places to Optimize your Operations: https://www.feedbacknow.com/Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/

The need for trusting patient relationships has never been greater. Healthcare as an industry has a lot to learn from industries such as hospitality, which offer highly welcoming and personalized services to build lasting guest relationships.In this episode of Humanizing Healthcare, we are joined by Sven Gierlinger, Chief Experience Officer at Northwell Health, to discuss how they are applying these principles to build a culture of patient experience excellence.Drawing from his extensive background in luxury hospitality and a personal health battle, Sven is on a mission to humanize patient care by integrating principles from the hospitality industry.Sven highlighted two key lessons from his background in the luxury hotel industry that he is applying at Northwell Health. One is the importance of consistency in human interactions.Healthcare systems fail to give patients their full attention, unlike the hospitality industry's focus on making each guest feel welcomed, known and valued at all times.Sven noted that while healthcare providers collect extensive medical information about patients, they often overlook the personal details and preferences that build relationships and make experiences more tailored and meaningful.Listen in for more unique ideas on how healthcare can be more humanized, efficient, and empathetic.Key TakeawaysIntroduction to Sven Gierlinger and his background (00:00)Transition from hospitality to healthcare (03:30)Impact of personal health experiences (06:29)Applying hospitality principles in healthcare (08:23)Northwell’s patient-centered culture (13:07)Specific initiatives and programs (20:20)Metrics for tracking progress (23:32)Addressing mental health stigma (28:58)AI in enhancing patient journey (32:15)Additional ResourcesSven Gierlinger’s LinkedIn: https://www.linkedin.com/in/svengierlinger/Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/----Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/

The healthcare system can often feel impersonal and cold. Patients are shuffled through appointments, clinicians struggle with burnout, and the focus seems to be on efficiency rather than care.But a revolution led by patients demanding a return to human-centered healthcare is brewing. Clinicians will definitely join the revolution.In this episode, Chris Malone is joined by Dr. Victor Montori.He is the Robert H. and Susan M. Rewoldt Professor of Medicine at Mayo Clinic and founder of its Knowledge and Evaluation Research Unit, where researchers focus on designing, testing, and evaluating interventions to promote shared decision-making and patient-centered care.Dr. Montori is also the co-founder and chair of the Patient Revolution, a fast-growing global movement for careful and kind care. He is the author of the book - Why We Revolt. He is a frequent international speaker and has published more than 600 peer-reviewed papers.Dr. Montori argues that the current system treats patients like interchangeable parts, prioritizing profit over care. This leads to clinician burnout and ultimately harms patients.Tune in to discover how you can be part of the movement to humanize healthcare.Key TakeawaysIntroduction and welcome (00:00)Dr. Victor Montori's journey and background (02:12)Transforming healthcare from an industrial activity into a deeply human one (10:28)The reasons behind high healthcare costs in the US (16:16)The proposal for a patient revolution (20:13)Importance of relationships in care (25:45)Engaging the practicing provider and mid-level management in grassroots change (29:11)Role of technology in humanizing healthcare (32:53)Foundations for Careful and Kind Care Course (37:02)Additional ResourcesPatient Revolution Website: patientrevolution.orgWhy We Revolt Book: Amazon LinkDr. Victor Montori's LinkedIn: https://www.linkedin.com/in/victor-montori-3654728/Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/----Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/

At times, the healthcare industry seems to have become impersonal and focused more on efficiency than empathy.In this episode of Humanizing Healthcare, Chris Malone speaks with Kevin Mahoney, CEO of the University of Pennsylvania Health System.Kevin has an interesting story on his journey in healthcare to his current position.At Penn Medicine, he has led work to advance personalized care by championing technologies that hold the potential to transform patient care and caregiver well-being.In addition to these innovative technologies, Penn Medicine is integrating artificial intelligence into its processes to allow healthcare providers to focus more on patient care. Mahoney also discusses the expansion of home-based care and telemedicine to enhance patient comfort and access.Don't miss out on this interesting conversation from one of the leading healthcare innovators. Tune in!Key TakeawaysIntroduction and welcome (00:00)Kevin's career journey in healthcare (02:28)Innovative research at Penn Medicine (06:37)Improving provider-friendly systems (10:12)Expansion of home-based care (15:31)Patient-centered facility design (20:44)Enhancing patient experience at Penn Medicine (23:36)Patient and Family Advisory Councils (28:22)Additional ResourcesPenn Medicine: University of Pennsylvania Health SystemKevin Mahoney’s LinkedIn page: https://www.linkedin.com/in/kevinbmahoney/Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/

In this episode, we talk with Dr. Shannon Phillips, Chief Health Officer at Joyous, about listening to caregivers – not just for their sake, but to improve patient care and the overall healthcare experience.Healthcare is a human-centered field, yet too often the voices of caregivers often get lost in the industry's complex systems.Research shows that caregivers cannot provide compassionate, high-quality care if they feel stressed, burnt out, and unsupported. When healthcare organizations prioritize their staff's well-being, it creates a positive ripple effect for patients.Dr. Phillips draws on her leadership experience at Cleveland Clinic and Intermountain Health, where putting patients first meant starting with caregivers. Tools like Joyous are changing the game, replacing time-consuming focus groups and surveys with targeted conversations, facilitated by technology and AI. This enables healthcare leaders to:- Focus on specific challenges: Organizations can zero in on key issues for immediate feedback.- Engage in meaningful dialogue: The platform supports two-way communication, building a sense of value for caregivers.- Gain actionable insights: AI helps analyze feedback, highlighting priorities for leaders to address.Dr. Phillips shares how organizations use Joyous to tackle retention, burnout, and inefficiencies. By incorporating insights from frontline teams, hospitals improve the work experience and streamline operations.By elevating caregivers' voices, we can create a more joyful healthcare experience for providers and patients alike. Listen now to learn how!Key TakeawaysIntroduction and topic overview (00:00)Experience in healthcare and listening to providers (05:16)The human aspect of healthcare (10:32)Implementing Joyous for employee feedback (13:04)How Joyous enhances healthcare operations (17:32)Elevating the voice of caregivers (20:58)Tips for first-time users of feedback platforms (24:33)Engagement and impact of Joyous (32:24)Additional ResourcesJoyous Website: https://www.joyoushq.com/National Quality Forum: https://www.qualityforum.org/Dr. Shannon Phillips’ LinkedIn: https://www.linkedin.com/in/shannon-connor-phillips-md-mph-6b47753b/Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page:https://www.linkedin.com/company/planetree/

In this episode, we talk with Dr. Dana Safran, President & CEO at National Quality Forum, about her groundbreaking work on the importance of patient-clinician relationships and their remarkable impact on healthcare outcomes.Dr. Safran's research paints a clear picture: trust and a focus on whole-person care are not just feel-good concepts but essential drivers of positive healthcare outcomes.This applies across diverse patient groups, reminding us that no matter the diagnosis, every patient is a person who deserves to be understood and cared for holistically.That's why Dr. Safran champions value-based payment models, ensuring cost-saving measures don't compromise care. Crucially, these models need to measure what matters: patient experience.Current surveys aren't enough – we need metrics that truly capture the depth and humanity of the healthcare journey.We also need to ensure that technology and digitization, even when they promise efficiency, don't create distance. Healthcare leaders must be mindful of how these new tools impact the vital continuity of patient-clinician relationships.Tune in to hear from leaders at the forefront of making healthcare more compassionate and effective.Key TakeawaysIntro (00:00)Dr. Dana Safran’s background (01:06)National Quality Forum and the role it plays in our healthcare system (02:36)The importance of the quality of clinical provider relationships (07:10)Technology's role in patient experience (10:47)Patient experience and clinician relationships in value-based care (15:04)Improving healthcare quality measurement (21:51)National Quality Forum's priorities (22:27)Patient experience measurement and innovation in healthcare (28:20)Current state and future of patient experience measurement (29:03)Advice to healthcare quality and patient experience leaders (31:49)Additional ResourcesNational Quality Forum: https://www.qualityforum.org/Dr. Dana Safran’s LinkedIn: https://www.linkedin.com/in/dana-gelb-safran-91701496/References mentioned by Dr. Safran in this episode can be found here: https://fidelumhealth.com/wp-content/uploads/2024/03/References-Mentioned-by-Dr.-Safran-in-Humanizing-Healthcare-Episode.docFidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/

In this episode, we talk with Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics, about the delicate balance of personal and professional life in healthcare, the impact of systemic challenges on patient and caregiver experiences, and the transformative power of relationships in healing.Listen in for tips on how we can bring humanity back to healthcare, one conversation at a time. Key TakeawaysIntro (00:00)Balancing professional roles with personal life (02:14)The importance of authenticity (03:50)A transformative interview experience for Dr. Boissy (09:53)Humanizing healthcare for patients and caregivers (13:55)The limitations of "likely to recommend" measures (18:29)Connecting patient and employee experiences (24:30)Learning from other industries to improve healthcare (31:47)Dr. Boissy’s favorite quote and its personal significance (40:04)Additional Resources NEJM Catalyst Article: https://catalyst.nejm.org/doi/abs/10.1056/CAT.23.0251Communication Training for Physicians: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4907940/ Making a Joy Pie: https://www.qualtrics.com/blog/insights-for-patient-experience-2022/Dr. Adrienne Boissy’s LinkedIn: https://www.linkedin.com/in/boissyad/Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/

In this episode, we talk with Dr. Leslie Jurecko, Chief Safety, Quality & Experience Officer at Cleveland Clinic, about the safety, quality, and experience initiatives that enable their renowned culture of care and engagement for both patients and care providers.Dr. Jurecko advocates for infusing a human touch in healthcare and fostering a culture of psychological safety. She addresses challenges in healthcare standardization, emphasizing the delicate balance between standardizing processes and personalizing care.We hear more about how Cleveland Clinic incorporates a "moment to care" in procedural checklists, encouraging personal connections with patients. The organization aligns quality, patient safety, and patient experience, setting goals for high reliability and improved outcomes.Engaging caregivers through leader-guided discussions and monthly meetings has positively impacted retention. Cleveland Clinic treats patients and caregivers like family, balancing high-performance expectations with a caring approach.The Cleveland Clinic’s Connected Program collaborates with global healthcare providers to share knowledge and enhance safety, reliability, and patient-centric care.Dr. Jurecko emphasizes understanding value-based care for the future of healthcare. She sees safety, quality, and patient experience leaders as crucial in bridging the gap between providers and payers, aligning goals to improve quality patient experience and reduce costs.Ready to gain valuable insights into healthcare excellence?Tune in to this episode to discover the secrets behind fostering a caring culture in healthcare, balancing standardization with personalization, and shaping the future of patient-centric care. Don't miss out!Key TakeawaysIntro (00:00)Why Dr. Leslie Jurecko got into healthcare (01:45)Psychological safety for caregivers (07:25)Why healthcare needs to be humanized (12:40)Engaging caregivers through leader-led conversations (17:20)Improving patient experience and quality of care (25:06)The Cleveland Clinic Connected program (28:38)Value-Based Care (30:21)Additional ResourcesDr. Leslie Jurecko’s LinkedIn: https://www.linkedin.com/in/leslie-jurecko-md-mba-233725137/Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/----Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/

In this episode, we talk with Doug Johnson, Patient Experience Officer at Endeavor Health, about how they are Delivering Person-Centered Care One Moment at a Time for both patients and care team members.As Endeavor Health, a newly named health system in the Chicago area, brings together various hospitals under one unified brand, Doug sheds light on the importance of humanizing healthcare experiences, the power of kindness, and the ongoing efforts to measure and enhance person-centered care.Doug emphasizes the innate human nature of healthcare, where compassion, vulnerability, and empathy shape daily interactions. While acknowledging healthcare's existing humanity, he underscores the importance of infusing more kindness. The first core value of Endeavor Health, "act with kindness," reflects this commitment.He suggests new questions, such as asking patients if they can name someone during their stay or if they feel remembered. These questions aim to uncover vital aspects of care essential for delivering safe, seamless, and personal experiences that go beyond traditional metrics.The concept of "owning moments" in patient care, where each team member is encouraged to focus on specific interactions, is fascinating. This approach aims to create a ripple effect, where every contribution adds up to a truly impactful and positive patient experience.Tune in to this episode to hear more about these new approaches to delivering personalized healthcare experiences.Key TakeawaysIntro (00:00)Owning the moments to improve patient experience (06:04)Kindness and personalized care in healthcare (11:20)Improving patient experiences through personalized moments (15:16)Healthcare team engagement (21:17)De-escalation techniques and sharing positive experiences in healthcare (26:14)Sharing positive moments to shape culture (28:57)Job responsibilities of a patient experience officer in a hospital (30:50)Additional ResourcesDoug Johnson’s LinkedIn: https://www.linkedin.com/in/realdougjohnson/----Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/

In this episode, we talk with Dr. Doug Salvador, Chief Quality Officer at Baystate Health, to hear how they are Building Trust Through Transparency to create meaningful improvements in safety, experience, and outcomes for both patients and caregivers.Dr. Salvador highlighted several challenges in the current healthcare paradigm. The inability to meet the growing needs of patients and communities, issues with the incentive system favoring for-profit models, provider-centric approaches, and the imperative need to address health equity.Dr. Salvador shared his perspective on the importance of trust in healthcare and the need to systematically create structures that support patient experience.He acknowledged the shift towards a more patient-centered approach but stressed the ongoing challenges in aligning healthcare systems with the needs of patients and their families.Dr. Salvador discussed his new role overseeing patient experience at Baystate and the CARE program – an initiative focusing on communication, apology, and resolution.The program, ongoing for a decade, addresses unexpected outcomes, dissatisfied families, and emphasizes early resolution and learning from incidents.Tune in to this enlightening episode to gain a deeper understanding of the challenges and triumphs in pursuing compassionate, patient-centered healthcare.Key TakeawaysIntro (00:00)Dr. Doug Salvador's background (02:00)Biggest challenges facing healthcare today (05:25)Improving patient experience and building trust with the care team (07:29)The CARE program at Baystate Health (13:14)Human-centered systems to drive clinical excellence (18:44)Starting point to improving patient experience (28:48)Additional ResourcesDr. Doug Salvador’s LinkedIn: https://www.linkedin.com/in/dougsalvadormdmph/----Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/

In this episode, we talk with Dr. Reg Blaber, EVP and Chief Clinical Officer at Virtua Health, joined us to discuss the journey of Virtua Health in championing the cause of humanizing healthcare.With a profound commitment to clinical excellence, patient safety, and the overall patient experience, Virtua Health's mission is rooted in acknowledging that patients are not merely cases or numbers; they are humans with unique stories and needs.The advent of electronic health records, economic pressures, and the growing divide between providers and patients all contribute to the challenge of retaining the core essence of healthcare - the human connection.One of the innovative approaches that Virtua Health has embraced is the concept of "HeartWiring What Matters Most." HeartWiring, in this context, signifies a deep commitment to standardizing processes but with a significant focus on the 'why' behind these processes.Dr. Blaber emphasizes the need to connect the minds of healthcare providers with their hearts, tapping into their sense of purpose and passion. The goal is to shape behavior and create a true emotional bond with patients.The transformation begins with empowering care providers to become more thoughtful in their interactions, using language that fosters deeper connections.Tune in to this episode to learn how Dr. Reg Blaber and Virtua Health are significantly improving relationships and experiences for their care team and the patients they serve.Key TakeawaysThe Essence of Virtua Health (01:00)Dr. Reg Blaber's journey into healthcare (02:05)The need for humanization healthcare (02:49)HeartWiring what matters most (05:28)Measuring success in humanizing healthcare (13:44)Financial implications for patient-centered care (17:24)Recreating the Virtua Health Model (21:50)Additional Resources- Virtua Health Website: https://www.virtua.org/- Dr. Reg Blaber’s LinkedIn: https://www.linkedin.com/in/reginald-blaber-md-mba/- Virtua Health’s LinkedIn: https://www.linkedin.com/company/virtuahealth/---- Schedule an executive briefing session here: https://fidelumhealth.com/contact/- Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/

We had the privilege of chatting with Dr. Kendell Cannon, the Chief Medical Officer at Herself Health, in a recent interview to discuss the importance of humanizing healthcare and how Herself Health is leading the charge in redefining the healthcare experience for women as they age.Herself Health was born out of recognizing that women have unique healthcare needs that often go unaddressed.Women over 65 face a higher risk for conditions such as Alzheimer's and osteoporosis. Yet, they are also more likely to be misdiagnosed.One of the core issues in healthcare today is that patients often feel unseen, unheard, and blamed by the system.Dr. Cannon and her team at Herself Health are on a mission to change this by focusing on the whole person, not just their medical conditions.Understanding their stories, considering the broader context of their lives, treating them as individuals with unique needs, and fostering a sense of partnership are key to a positive patient experience and achieving better health outcomes.Dr. Cannon emphasizes the importance of making patients feel like partners in their care journey.She believes that healthcare providers should be open to unlearning certain practices and biases that hinder patient-centered care. The skills needed for person-centered care may not align with traditional medical training, making ongoing education and training essential.Herself Health's approach, rooted in a deep understanding of women's unique healthcare needs and a commitment to humanizing healthcare, holds promise for a more patient-centric and cost-effective future.Tune in to this fascinating conversation to discover how a patient-centered approach is transforming healthcare for women!Key TakeawaysIntro (00:00)Meet Dr. Kendell Cannon (00:49)Why healthcare needs humanizing (04:39Herself Health patient-centric approach (06:23)The power of tech to humanize healthcare (15:37)Herself Health fellowship and development (17:25)Tips to improve patient experience for women (18:36)Digital health products for older women (20:46)Beyond medicines and diagnoses (22:31)Additional Resources- Herself Health Website: https://www.herself-health.com/- Dr. Kendell Cannon’s LinkedIn: https://www.linkedin.com/in/kendell-cannon/---- Schedule an executive briefing session here: https://fidelumhealth.com/contact/- Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/

In this episode, we talk with Joy Peters, Chief Nursing Officer at Allegheny Health Network's Jefferson Hospital about how their Emergency Department has dramatically improved patient experiences and staff engagement before, during and after the pandemic.

In this episode, we talk with Dwight McBee, Clinical Health Equity and Chief Experience Officer at Jefferson Health, about how Jefferson is elevating experiences for both the patients and care providers through health equity and artificial intelligence.