What a treat we have for you this week as we bring you the natural story teller that is Debra Ward, Global Transition Director at ISS Facility Services UK.Debra has some brilliant stories from a truly spectacular career built in many areas of hospitality. As always, we get through lots including:-Starting out in CanadaWorking the family businessCalling out your professorsMoving to the cityWorking with Wolfgang PuckThe comedy and safety of small townRespecting local customsJail time in KuwaitMoving to the GambiaThe African prideBeing interrogatedStudying without google and the internetBringing experience to facilities servicesJelly Bellies V Jelly BeansToilet paper interview questionsThe power of languageHuman experience in the work placeJoining a start upStorytellingFOMOIngenuity at workAnd of course Debra's fantastic career story so far. We really just scratched the surface from a phenomenal journey and look forward to more from Debra in the future.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Ahhhh, Drink. We all love it. But not all drinks are made equally and today's guest is part of a team who have produced a world class no alcohol beer.As a fanboy, I was delighted I got some time with Felix von Hurter, Co-Founder of No Alcohol drinks guru's Freestar Drinks (https://freestar.co).As always, we cram in loads including:-Facebook advertisingThe need for hospitality’s returnStarting in flavours and fragranceSipsmithThe rise and rise of GinLame and SodaThe de-alcoholising processHaving a positive impact on the planetLiquid engineeringWhat it takes to pioneer a productWinning a world beer awardOccasions for generationsThe emergence of the Alcohol free categoryLo & No perceptionsSunk cost fallacyPalate fatigueThe futureThe nowIt's a cracking chat and Felix and his Co-founders level of tenacity is to be applauded but it is most certainly worth it. They have produced a world class product.Enjoy.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

When I started this podcast, I had no idea what stories I'd uncover. Well, today's story is an absolute belter!I got some time with the crew of HospoRow, A 250km row up the west coast of Scotland across 72 continuous hours, all to raise money for Hospitality Action.The crew consisted of Elsa De Jager - People & Culture Director at Guest House Hotels, Angus Collins - Founder at Beyond Endurance, Josh McIntyre - Group Bars Manager at Caravan Restaurants and Will David - CEO & Founder at Fixture Calendar.This chat talks through the challenge from inception through to completion covering off:-How it came aboutMoving from Spain to ScotlandThe beauty of ScotlandInjured AngusElsa the land bossPutting the team togetherSetting the dateTrainingThe Scottish weatherHaving to adapt the planThe boatElsa’s Chunder PlunderThe mental sideNight 2The supportThe fund raisingHospitality ActionIt's a packed chat with 4 awe inspiring human beings.Congrats guys!Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week we move into the world of consulting and we got some time with brilliant Mike Stocks, Founder of Mike Stocks Consulting (https://mikestocks.co.uk) and known as "the wine guy" (He's got a lot more knowledge than merely wine).We cover off a lot, including:-Boris' road mapTravel plansWorking in a meat processing factoryHolding down 2 part time jobsUniGiving up the lawThe start at CarlucciosFollowing your own passionBarista/BarristerTrainingMoving into drinkBuying wineBranching out internationallyOpeningsBecoming a diplomatThe Turkish/Italian/English breakfastObvsThe need to evolve and stay agileMoving into consultingAdding valueDemystifying wineCiderKitchen training without gasKnow your bars in TurkeyAnd of course Mike's brilliant story.Mike demonstrates that it's good to be aware of opportunity as it presents itself and how that has added a wonderful richness to his career which allows him to offer exceptional consulting services around so many things.Bravo MikeEnjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I'm super excited to bring you our next Bonus Episode.There are over 240,000 self employed people working within Hospitality in the UK as of Q4 in 2020. With a pandemic shifting the work force, that number is set to rise.Today's guest speaks directly to anyone who considers themselves self employed.We got some time with inspirational force that is Jeffrey Shaw (https://www.jeffreyshaw.com/), Author, Podcaster, Speaker, Coach and all round self employed guru. We specifically delve into Jeffrey's most recent book, "The Self Employed Life" (https://www.jeffreyshaw.com/the-self-employed-life), released on 4th May 2021.We get through loads including:-Embracing changeRecessions and self employmentGratitude for where you liveSelling eggsPhotographyTraditional jobsFollow what's unfoldingThe importance of sanitisationBusiness travel and sleepThe logic of businessThe adaptive music industryThe comfort of brandThe Self employed life podcastBeing the professional guestPersonal developmentGetting passed overwhelmDaily habitsSelf employment mythsSetting intentionsWhat’s going right?Why the book existsIn addition, Jeffrey talks us through his incredible story so far with 4 decades notched up as self employed.Phil even describes this as a coaching session in its own right.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Another wonderful story from hotels awaits you this week.We got some time with the superb Chris Wayne-Wills, CEO of Crerar Hotels (https://www.crerarhotels.com) in Scotland.This is a packed chat and we cover off:-Gaining qualificationsMoving to ScotlandAyrWinning or learningDJingClub de MarTroonEdinburghMoving around with JarvisBecoming a GMMoving into qualityCornell UniversityCoopetitionBeing the ambassador for your brandGetting the first regional roleBreaking the glass ceilingStretching yourselfStretching othersEffortLooking after yourselfThe pager3 spoon puddingsAviemoreFinding Crerar HotelsBeans, red socks and dogsBeing proper dog friendlyThe Crerar trustA Deer called BobBuying snow in a ski resortAnd so much more. Chris has got some cracking stories from his career so far as well as more than his fair share of golden nuggets. It's a chat not to be missed.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

When I started this humble show, I dreamed of hunting out the characters, the charmers, the ones who put humour at the heart of everything they do.In the absence of all that, I found today's guest (Jokes).I got some time with the brilliant and always witty Andrew Coney, General Manager at the beautiful The Hari London (https://www.thehari.com/london)My word we get through a lot including The view from The Hari, The weather (again), Phil’s Dog, delivering careers talks, early memories of hotels, eccentric Hoteliers, getting rejected, Trust House Forte, making pâté for royalty, kitchen lessons, London, The Algarve, Moving into golf resorts, Northumberland, the angle that grass grows, Instilling pride, making family distance work, opening a hotel in the UK political hub, not taking yourself too seriously, positive stalking, creating moments, the Birth of The Hari, being there for your guest, Mental Health, sarcasm as a legacy, Joe Biden, meeting the queen and so much more.Andrew places humour firmly at the centre of our chat and it's never too far away. I'm eternally grateful for Andrew's time and energy in this chat.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In another of our bonus episodes, we got some time with Kris Hall, Founder of The Burnt Chef Project (www.theburntchefproject.com) a non-profit campaign and clothing brand operating within hospitality to challenge mental health stigma. Rightfully, this is a topic that is getting more discussion time and I was delighted to chat about this so openly with Kris.As you can imagine, Mental Health dominates our discussion but we also cover Somerset, a start out of the industry, food wholesaling, food terminology, figuring out how to get back in your depth, coming to terms of with mental health issues, reading the signs, overthinking, seeking help, establishing values, learning psychology, the start of the Burnt Chef project, setting up support services, getting to the root cause, stigma, the impact on business, mental health epidemic, Roundtable, suicide, media portrayal of mental health, starting a podcast, Merch, men v women and the future of the project.I really can't thank Kris enough for sharing his story so openly. Please share this podcast as far as you can so that he can continue to build on the amazing work already achieved.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a treat we have for you today as we have someone who has built an amazing career so far but backs this up with extra work she does for the Institute of Hospitality and Charities such as Hospitality ActionWe got some time with the amazing Brenda Collin, Executive Vice President for Europe at Preferred Hotels & Resorts (https://preferredhotels.com).As usual, we get in loads including the Budget, job titles, life on the farm, wanting to travel, working in a pub, applying for University, University life, starting with Hilton, the First GM role, moving into regional sales, Takeovers takeovers takeovers, starting a business, contracts, joining Preferred Hotels, partnering, the preferred family, the hospitality family, mentoring, hospitality Action, Dogs, IOH and so much more.Brenda talks us through her story with great passion and humility. Not to be missed.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

As part of our Bonus series, we are delighted to showcase the amazing work that Dorothee Schiesser is doing as Founder and President of the waste soap upcyclers, SapoCycle (https://sapocycle.org/).SapoCycle is a non-profit organisation that collects discarded soaps in hotels and turns them into life-saving products. The soaps are recycled by people with disabilities and then distributed to improve sanitary conditions of families in need. We chat through Dorothee's story as well as the weather, moving to French Polynesia, Starting as a Journalist, Moving to Africa, luxury v poverty, art, soap and hotels, the start of SapoCycle, the soap upcycling process, hard v liquid soap, The origins of soap, educating through cleanliness, having a social impact, corporate social responsibility, The Co2 impact, social franchising, plastic roads and so much more.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a corker we've got for you this week.We got some time with the bundle of positive energy and influence that is Andrew Fishwick, CEO of Salt (www.worthoursalt.com) & The Pepper Collective (http://www.thepeppercollective.com).We get through lots including Pitcher & Piano, cashing up in the olden days, similarities between hospitality and theatre, buying a pub, private equity, starting a marketing consultancy, the diversity of the client portfolio, the inner workings of Salt, working with creatives, fixing things, plugging in specialisms, blurring the lines, having fun in business, Phil taking 10%, Luck, setting up the win win, being omni channelled, sustainable business, the 3 P’s, Le Gavroche and of course Andrew's story so far.Andrew is all action and chats with such vigour and energy that it's hard not jump on board. His story is another example of what is possible in this incredible industry.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the 2nd of our episodes this week, we chat to another of London's brightest talents, Anthony Raffo - Head Chef at Anglo (https://anglorestaurant.com) and Foraging and Fermenting maestro.We get through so much including school, choosing cooking over hairdressing, breakfast - the most important meal, learning (Or not) from the old school, the influence of mum, supporting your local butcher, finding your creative space, being on Ramsay’s kitchen nightmares (sort of), adapting to Michelin starred cooking, eating snow, Auberge Du Lac, working with the other half, eating with your eyes, foraging, Tattoo’s, The pattern of life, getting hands on with renovation, smoking the restaurant out, the creative process and so much more.Anthony is at the top of his game and has definitely found somewhere that plays to his strengths. Another restaurant we recommend highly so get yourself booked in as soon as you can.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the week where Hospitality began it's reopening journey, we bring you the first of 2 chats this week.We chat to Robbie Lorraine, Founder and Executive Chef at Only Food & Courses (https://www.onlyfoodandcourses.co.uk), serving up some of the most innovative food in London.We get through loads including snow, Only food & Courses, only fools & horses, First restaurant memory, family food memories, rock cake school hustles, GNVQs, Getting a start with Aramark, moving to fine dining, Directors dinners, The competition circuit, working 3 jobs, David Beckham of the kitchen world, discipline, event catering, creating food experiences, airport food, always forward never back, launching in a lockdown, vegetables in deserts, The future, London Kitchen Social, Networking and so much more.Robbie is at the top of his game and we cannot wait to get down to Pop Brixton to get all over that tasting menu.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week we got some time with rising superstar and all round bundle of energy Catrina Pengelley, Founder of the Nerdy Hotelier (https://thenerdyhotelier.weebly.com).Like a lot of people in the hospitality industry, 2020 saw Cat lose her job in sales but rather than getting all down beat about that, she dusted herself off and got on with it, founding the Nerdy Hotelier Blog and generally making a positive nuisance of herself.In our chat, we get through loads, including The glory of a podcast, podcast networking, early academia, Vancouver, working the line, finding your passion, Canada’s Historic hotels, high level job interview techniques, re-enacting Deadpool scenes, moving to the Rockies, very cool winters, drinking vodka up a mountain, the wildlife of Canada, moving to Europe, being organised, the northern lights, moving the cat, London Not London, the beauty of Danesfield House, redundancy as opportunity, grabbing the bull by the horns, the Nerdy Hotelier, The redundancy support roadmap, the Christmas Special podcast and THAT Intro, sending bags to the wrong room and so much more.Cat has a cracking story so far and she tells it with such passion and joy.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today's guest yet again highlights the diversity of opportunity that exists within hospitality.We got some time with the sensational Katy Moses, Founder and Managing Director of Kam Media (https://kam-media.co.uk).We get through loads including Lockdown handling, service, research, sell me this pen, having folders thrown at your head, recruitment, Starting Kam in a weekend, big picture thinking, one direction, starting chat shows, podcasts, being landed in the shit, failure, keeping hospitality afloat, the flexibility of hospitality, post lockdown insights, at home kits, BII, Plan B mentoring, gaining more equality, The mystical time of 1am, The licensee’s index and so much moreThis is a fast paced chat from the word go and Katy talks us through her journey with so much humour and humility.Thanks so much KatyEnjoyThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What better time to start a business than in a pandemic right? Well, todays guest has started not one, but two wonderful enterprises. As Phil puts it early on "You're clearly a glutton for punishment".We got some time with the wonderful human being that is Ed Walker, Founder of Fika Catering (https://fikacatering.com) and Bloom Coffee (https://bloom-coffee.org), two wonderfully and mutually beneficial enterprises.We get through loads including starting businesses in a pandemic, change please, coffee, leadership, GNVQ, potato rumblers, regal MDs, The Ned, birthday initiations, stretching your budget, learning to get creative, climbing the ranks, making mistakes, blagging your way through life, mutual respect, The Fika way, rats on chefs desk, service of others and of course Ed's excellent It's clear that Ed places ethics at the heart of everything he does and is creating something which we think sounds superb and we wish him huge success.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What I love about chatting to such a variety of people from Hospitality is one, exactly that, the variety of stories is incredible but two, sometimes I get to stumble on such a wonderful human story that it makes me feel incredibly lucky.Enter, Peter Avis the General Manager at the quite wonderful Galvin at Windows on London's Park Lane (https://galvinrestaurants.com/restaurant/galvin-at-windows-mayfair).Peter talks as openly on his struggles as he does on his successes and as a result, it's a wonderfully honest and vulnerable chat.In addition, we get through loads including Humble beginnings, huddling around a phone box, the natural hospitality of Liverpool, Bread (The TV show), heading to Miami, getting your start, the importance of others believing in you, the boldness of youth, the importance of exceptional leadership, staff food, surrounding yourself with great people, dyslexia, building people up, marrying brand with culture, Virgin, Richard Branson, The roof gardens, Visiting the Virgin Galactic Spaceport, the tumbling of the pillars, following Fred Sirieix, doing more with less, the Diversity of opportunity in hospitality and Peter's wonderful journey.It really is a cracker.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a corker we've got for you this week.We got time (somehow) with the incredibly busy and rather awe inspiring Chef & Restaurant Magazine (https://chefpublishing.com/) Editor, Claire Bosi. Claire is also the driving force behind the wonderful and necessary #seatatthetable campaign to try and ensure we have a minister for hospitality going forward (https://www.seatatthetable.org.uk/).This is action packed from the word go covering off nuggets such as Boris’s roadmap, creating the best publication there is, launching a magazine in March 2020, keeping morale up, uninspiring starts, The Merchant House, grabbing the bull by the horns, starting from scratch, husband and wife teams, the tale of the wonky chair, Ludlow food scene, Michelin Stars, worth a detour, 2 v 3 star, Michelin Secret agents, ghost writing, Chef & Restaurant Magazine, campaigning, Running like Forest Gump, #seatatthetable, petitions, the amazing Angela Hartnett, what is a substantial meal, forgetting the Michelin inspectors order and so much more.Claire is a natural story teller and she tells her story with such passion and energy, it really is a crackerEnjoyChef & Restaurant MagazineInstagram @chefpublishingTwitter @chefpublishingFacebook https://www.facebook.com/chefpublishing/Seat at the TableLinktree https://linktr.ee/Seat_at_the_tableThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In honour of the fact that next week is International Women's Day we got some time with awe inspiring woman that is Natalia Ribbe, Founder of Ladies of Restaurants (https://www.ladiesofrestaurants.com) and Barletta in Margate (https://barletta.co.uk).It's an all action chat and we get through lockdown baking habits, dinner parties, wine pairings, The performance that is service, Staring at Leonardo Di Caprio, early misadventures, dealing with bullying, How small the world is, going freelance, teaching tea to the British, the start of Ladies of Restaurants, winning best dish at Taste of London, Joan of Baltimore, Growth, going global, helping women, setting up in Margate, places that used to be "less gentrified", community, writing a book of stories and of course Natalia's awesome journey.The work that Natalia is doing around Ladies of Restaurants is phenomenal and I am super delighted to support this amazing community in any way that I can.Natalia is also responsible for our favourite guest photo so far.Thanks for joining us Natalia!Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today's guest is one of the inspirations as to why I started the show.We welcome Scott MacDonald, Managing Director of Artisan Food Champions Sourced Market (https://sourcedmarket.com).Today's chat packed full of content including being nice, being the inspiration for others, Leading through kindness, being the only male in a house, talking to hamsters, creating food experiences in Selfridges, the world's most expensive sandwich, inspiring leaders, being in the green room on This Morning, values, trust, Bills, fast growth, innovation, Sourced Market, getting recognition all told against a backdrop of Scott's wonderful journey.I'm a big believer in leading through kindness and Scott demonstrates it's worth throughout. Thanks Scott.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What an absolute treat we have for you this week (I know, they're all treats really).We welcomed Marc Dardenne on the show, COO of Luxury Brands in Europe for Hotel heavy weights, Accor (https://all.accor.com).This chat is packed full of stories and amazing insight from one the world's premier Hoteliers.We cover off learning from adversity, The beauty of Switzerland, The adventure of hospitality, open air lobbies, travel, Bali, the value of processes, culture, respect, practical v theory, finding your passion, leadership, hiring nice people, personality profiling, Dubai construction, staff engagement, a fond farewell, welcoming experiences, 8 hours in stilettos, the brilliance of Giorgio Armani, Accor & Luxury and so much more.I'm so grateful to Marc for giving us his time to share his incredible journey with us.EnjoyThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

We've been lucky enough to connect with such a diverse group of people from within the Hospitality Industry on our chats so far and today's episode, is no exception.We chatted to Louise Kissack, Founder of Spaghetti Group (https://www.spaghettigroup.com) and Liverpool Food Network (https://www.spaghettigroup.com/liverpool-food-network).The usual rules apply, we get through loads including EXP101, construction, bars, being fascinated by other people, design, MacDonald's, the psychology of customer behaviour, teaching English, drive-through, the bin lorry and bin fairies, the Apple of Laundromats, the brilliance of looking locally, the Liverpool Food network, fake influencers, collaboration, The Positives of Covid, run ins with customs, old ladies smuggling bananas, using beagles at border control and of course Louise's awesome journey.Louise talks with such knowledge and humour throughout, it really is another wonderful chat with someone at the top of their game.EnjoyFollow Louise and her workInstagramSpaghetti Group @spaghettigroupLiverpool Food Network @liverpoolfoodnetworkFacebookhttps://www.facebook.com/liverpoolfoodtrendsThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

A side of hospitality we haven't yet delved into is Procurement. In today's episode we put that to bed.We chat to John Stevenson, Co-Founder of Zero Procure (https://zeroprocure.com). John has a long and illustrious career as a serial entrepreneur with his roots firmly within Hospitality.As always, we get through loads including the weather, being teased about accents, adapting young, early jobs, nightlife in Edinburgh, craft ale, the pro’s of Travel, taking over from movie directors, adding value in business, walking around London, Management buyouts, procurement, Utopian business, working hard, Hospitality - Life’s best educator, naming people after drink, Foundation zero and of course Johns amazing journey.John talks with humility and humour throughout, another wonderful chat.EnjoyThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What do you get when you cross intellect with humour? The answer is ..... Todays guest Dr. Ioannis Pantelidis, Director of Doctoral Studies at Brighton University and all round Hospitality Warrior.Ioannis talks us through his wonderful, story driven journey with such humour at every turn, it was an absolute pleasure to chat with him and once again demonstrates all the many different avenues available in hospitality as a career.We cover Hospitality Warriors, Hospitalers, the family business, Missing trains, Arriving at Gleneagles, whisky, bagpipes, Re-introduction programs for haggis, early tech disasters, working nights, training, career negotiation, serendipity, wearing tight chef whites, PHD, the fountain of knowledge, how we learn, education, critical and creative thinking, Ioannis the storyteller, 12 days of Christmas and so much more.Ioannis is a natural and we hope you love your time listening as much as we did chatting.Enjoy.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Q. What does it take to become a Hotel CEO? A. There are very different paths and today's guest demonstrates that point perfectly.We got some time with always excellent David Hart, CEO of RBH Hospitality Management and most definitely one of Hospitality's good guys. David will take the reigns in his role more or less a week after this episode is released.We chat about lots including accounting, Glasgow, listening to your own voice, CEO’s who talk to themselves, culture, turning around redundancy situations, job offers in economic crisis, making the wrong decisions, the benefit of not burning bridges, Student accommodation, the evolution of hotels, the changing face of investment, the importance of the team, out of your depth lessons, letting people go, becoming a CEO, maximising your opportunities, I could go on and of course we cover off David's brilliant journey.It's another insight into the varied journeys this incredible industry offers, even in the face of adversity.Enjoy!Time Stamps[2:19] - David is far too humble[3:15] - Tragically an accountant[3:56] - Phil knackers himself out 2 minutes in[4:01] - Start talking about double entry and that’s everybody gone[5:59] - Other cities other than Glasgow[6:41] - You said the word Scottish about as Scottish as someone can say it[19:23] - David demonstrates some incredible decision making[22:53] - It also shows you that hospitality rules[29:21] - Hospitality challenges come in all shapes and sizes[35:36] - This is an upbeat podcast and I intend to keep it that way[47:31] - I’ve still not re-joined the same company for the third time yet[47:46] - In 18 months I got about 5 years of experience[49:57] - If you are gonna leave then don’t ever show your face again[53:38] - You might have finance Licked[54:13] - We’ll never know if there would have been a better candidate[61:07] - Glasgae Kisses[62:32] - Survival is the new winningThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Some people are born to be in Hospitality, todays guest is certainly one such person.We got some time with the always upbeat Andrew D Scott, Managing Director of Victus Catering Consultancy (https://www.victusconsultancy.co.uk), business owner, author, public speaker and now voice over artist for Sky.We talk about so much including Scottish Accent, starting business, stovies, becoming a GM at age 22, staying humble, lecturing, hedging your bets in business, having an epiphany, being committed, experiences involving Smeg fridges, learning from disasters, channelling your inner Mr Selfridge, shouting about all the good stuff, mental health, helping others, great wall of china and so much more. There's so many amazing nuggets in here as well as some superb stories.We really do need more people like Andrew in Hospitality, he's most certainly a force for the good and positive.Enjoy!Follow Andrew here:-Twitter @victusconsultInstagram @victusconultancyFacebook https://www.facebook.com/VictusCateringConsultancyLinkedIn https://www.linkedin.com/company/victus-catering-consultancy/about/Victus Book available on amazonShow transcriptionComing soon This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Happy New Year!And what better way to start the year than by chatting to someone from the world of learning and development. Not only that but we went straight to the top and got some time with Beth Aarons, Global Director at the world class Dorchester Collection Academy (www.dorchestercollection.com/en/academy).Beth has forged an incredible career so far working in and out of industry with some phenomenal brands. We chat about early Tiers, Dorchester Collection, How the Academy was born, the training spaces, being thrown in the deep end, knowing when to say no, the balance of ambition and humility, using leadership to navigate a crisis, remaining flexible, the amazement of humanity, City Inn, star ratings, the perception of value and so much more.It's a cracker, Beth really is at the top of her game.EnjoyShow TranscriptionComing soonThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week, we got some time with Hotel Human Resources Legend, Jon Dawson, recently appointed Group Director of People Development at Lore Group (https://loregroup.com).Jon has forged an enviable career so far working in some iconic hotels including the St Pancras Renaissance, The London Edition and the Mandarin Oriental.As always, we get through lots including reciprocal back scratching, exercise, football, USA, Marriott, the beauty of the St Pancras Renaissance, picking your interview attire, haunted offices, new openings, practical joking, being inspired, perception of value, mentors and so much more. There's also more than a few references in here to Episode 26 guest and fellow HR legend, Eugenio Pirri demonstrating the togetherness in the industry greatly.Enjoy!Show TranscriptionComing soonThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Happy 50th to us!We couldn't let our 50th episode pass without doing something a little different so to celebrate we've got an extra special guest.... Me! Otherwise known as the Co-Founder and Director of Momentum Hospitality Recruitment Ltd and the Founder and host (Normally) of this podcast.But don't worry, you don't have to listen to me interviewing myself. I enlisted 2 wonderful ex guests, from episode 4, Robert Richardson and from episode 7, Katherine Price.We get through loads including The isle of Tiree, learning ethics, management, common sense, travel, P&O Cruises, lessons, being honest with yourself, being curious, recruitment, Motorbike crashes, the stretch zone, hospitality - the career of choice and the industry of dreams!, legacy, Hmmmm and of course my general story.A massive thank you to everyone who has been on the show far and to those that have agreed to be in the future. There is no show without you all so lets keep raising the bar on the sending positive messages about our incredible industry.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In an effort to pull a curtain across 2020, we put together a Christmas Special episode where we pull in people from all over the industry to tell us all a tale of Christmas past from Hospitality.We've got Cyrus Todiwala, Kellie Rixon, Cat Pengelly, Simon Taylor, Hayley Connor, Kellie Rixon, Elsa De Jager, Liam Wood, Kate Nicholls and Andrew Scott who join Kieron Bailey, Chris Fletcher and me, Phil Street, as we cover off Public speaking, amazing customer service, poo, brushes with the law, sponging music, alcohol, unhelpful services, confused guests, drag acts and so much more.We're delighted to have worked in collaboration with EXP101 (https://www.experience101.live) & Harri (https://harri.com) to bring you this episode as part of EXP's Christmas Puddings to raise money for Hospitality Action (https://www.hospitalityaction.org.uk).Please DONATE Anything you can by following this link https://tip.wearetipjar.com/p/actionahWe hope this brings you a little moment of joy in amongst all the madness of this year.Merry Christmas everyone!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In our 3rd Bonus of December (It is the giving season after all), we air our chat with Kieron Bailey and Marcus Weedon who, together with www.caterer.com, have put together a monumental resource for the industry. There's so much content, written, spoken and video, to help hone and better your job searching strategies at a time when it's very much needed.In addition to talking about this, we also cover Kieron’s visits to the show, podcast experience, backgrounds, caterer.com careers hub, why it exists, doing good, job searching, now pause, Phil (Wrongly) pulling Kieron up on words, nowpause, mindfulness, job search fatigue, evolution of an idea, hospitality family, phrases on t-shirts and much more.It's a cracking piece of work, vast does not even cover it.ResourcesAccess the hub here - https://www.caterer.com/advice/career-adviceEnjoy!Show TranscriptionComing soonThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

When I started the podcast there was a list of aspirational guests that I would have loved to get some time with.Douglas McMaster was on that list. Founder of Silo (https://silolondon.com/), the UKs first zero waste restaurant now based in London having originally been in Brighton. Not only did he have to come up with a food concept but actually had to rethink pretty much every facet of running a restaurant. It's a fascinating chat with so many amazing nuggets from Douglas.We get through loads including launching business in lockdown, zero waste in the home, Making the world zero waste, zero waste pillars, recycling, quality focus, food education, super farmers markets, pre-industrial food systems, Ecosia, proving the doubters wrong, the importance of stages, future food system, Joost Bakker, Ted talks, lessons, The best carrots in the world and Douglas' amazing journey.It's a corker and to be heard even if you don't work in Hospitality.Thanks DouglasEnjoy!Show TranscriptionComing SoonThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the next of our series of Bonus episode, and having just been a little inspired by the story of Mohamed Ali in episode 41, we chatted to Christopher Moore, The CEO of The Clink Charity (https://theclinkcharity.org), the charity set up to reduce reoffending through the training and rehabilitation of prisoners. Hospitality plays a huge role in this.In today's chat we get through silver service, spoons, flying the nest, hotel evacuations, Harrods, 80’s food, F&B for shoppers, overcoming heart defect, training the public, The Clink - How it works!, Success stories, evolution and lots more including, of course, Christopher's story.Head over to their website to see all their latest campaigns. The work they are doing is vitality important.Follow the charity here:-Facebook - @ClinkHighDownInstagram - @theclinkrestaurantTwitter - @theclinkcharityYoutube - https://www.youtube.com/channel/UCOE41Y7hY6XcPHHxU7C9fEwEnjoy!Show TranscriptionComing soonThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

We once again head across the land and seas to welcome this weeks guest.We were delighted to welcome the charismatic Robert Hauck, Managing Director of The Langham in Shanghai.Throughout our chat Robert demonstrates amazing leadership and it's clear he is a guy you could do with in a crisis.We chat about so much which includes dealing with crisis, apprenticeship, travel, keeping fit, mind body and soul, staying positive, enlisting the help of a Feng Shui master, concentrating on your strengths, Anything is possible, defining ultra luxury, delivering experiences, Phil’s fishing ineptitude, playing to your strengths, learning, culture and so much more.There are so many golden nuggets in here.Thanks RobertEnjoy!Show TranscriptionComing soon This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

There are a lot of great human beings out there. Today's guest is one such human being.We managed to have a chat with Greg Mangham, CEO and Founder of Only a Pavement Away (https://onlyapavementaway.co.uk), The charity for the employment of the homeless, ex-offenders and vulnerable veterans into careers within the hospitality industry.In today's chat Greg talks us through his journey including pubs, food, catering college, training, The Tote, Crisis (The charity), reaching crossroads, Tom Aikens, getting homeless into work, are you honest?, Greg’s biggest regrets, taking advice from others and of course the incredible work that they are doing.Head over to their website to see all their latest campaigns. The work they are doing is vitality important.Follow the charity here:-Facebook - @onlyapavementawayTwitter - @apavementawayInstagram - @only_a_pavement_awayYoutube - https://www.youtube.com/channel/UCN8m8VpjS8ecbH6U4F5xAKgEnjoy!Show TranscriptionComing soonThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

You may recall that one of the objectives of the podcast was to tell the stories of a wide variety of roles throughout the industry. Well, today we have another guest who ticks that box but not only that brings a story forward of real depth and power.I was delighted to get some time with Mitchell Collier, Reception Manager for the Newly Opened Mayfair Townhouse in London (www.themayfairtownhouse.com).Mitch has a superbly rich story with so many elements. We chat about the Mayfair Townhouse, Staffordshire Oatcakes, cake dealing, the brilliance of Le Manoir, Raymond Blanc as Winnie the Pooh, new openings, overcoming health problems, mental health, kindness, making guest dreams come true, golf buggies, Hospitality Action and so much more.I hope you enjoy as much as I did conducting it.Enjoy!Show TranscriptionComing SoonThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I'm a lucky guy. On the show I get to speak to some amazing people from some amazing places. I'm a massive fan of today's guest and the property he occupies.I got some time with Jannes Soerensen, General Manager of The Beaumont Hotel (www.thebeaumont.com), a stunning 5 star boutique property in Londons Mayfair.My word we get through a lot including health, tech development, apprenticeships, concierge, shoulder massages, learning languages, career full circles, golden keys, The Orange Vesper, Barcelona, being happy, redeeming faith, knowing about the city you live in, taking control of your own inspiration, Travel, The Beaumont, 9ft Ice sculptures, I could go on.It's an amazing chat with someone who cares deeply about what he does whilst also showing that same care to the impact he can have.It's a belter!Enjoy!Show TranscriptionComing soonThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

There's a movement happening out there, can you feel it? We're starting to pay more attention to where our food comes from and what techniques are used in their production. Today's guest, Ben O'Brien, was way ahead of the curve, founding Sourced Market (https://sourcedmarket.com/) in 2007, long before provenance was in the public eye. Ben now takes on a Chairman role with the company as they move forward and Ben looks to use his knowledge to help other start ups make a positive stride forward.In today's chat, we get through a lot including Puglia, St Pancras, Motorway services, Switzerland, food & music, setting up business, taking on corporate, luck & timing, Kings Cross regeneration, recession opportunities, crowd funding, food in travel sites, Risk, ethical and regenerative farming and of course Ben's own unique story as to how ended up doing all this.Ben shares his story so openly, it's great insight into how to launch your own business.Enjoy!Show transcriptionComing soon This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I really am a lucky pup. There's so many stories of the different people and roles in hospitality that it will take several lifetimes to tell them all.Today's guests is an absolute cracker.I got some time with the inspirational beacon of positivity that is Kellie Rixon, Founder of Rixon Associates (http://rixonassociates.com) and the new Chair of the Institute of Hospitality (https://www.instituteofhospitality.org), the professional body for the Hospitality industry.As always, we get through so much including receiving an MBE, humour, endorphins, being the clever one, making a nuisance of yourself with the council, holiday parks, cleaning buses, change, uncovering talent, overcoming extreme adversity, IOH, debating, Everton v Liverpool, being busy and of course Kellie's incredible career story.It's full of energy and passion and really should not be missed.Enjoy!Show TranscriptionSPEAKERSKellie Rixon, Phil StreetPhil Street 00:01Welcome to hospitality meets with me Phil Street where we take a light hearted look into the stories and individuals that make up the wonderful world of hospitality. Today's guest is the amazing Kellie Rixon, founder of exit associates and the new chair of the Institute of Hospitality. Coming up on today's show... Kelly demonstrates that every day brings its own surprises...Kellie Rixon 00:22And as I'm talking 2 armed police guys just walk in the back of the room, walk over to one of the guys tap him on the shoulder, he walks up, stands up and walks back out with them.Phil Street 00:32Phil unconvincingly tries to rescue this statement... I'm always off, trying new stuff, and... all of it legal. And we learn that it really is amazing what you can find in a dumbwaiter...Kellie Rixon 00:44Opening the dumb waiter one day to find one of the KPs sitting in there and his underpants...Phil Street 00:48All that and a whole lot more as Kelly talks us through her incredible journey so far, which includes an amazing story of overcoming extreme adversity. Kelly talks with such energy and positivity throughout, it really is a story not to be missed. Don't forget, we launch a brand new episode each week telling the amazing and always amusing stories from hospitality. So make sure you hit that subscribe button and give us a like and share across your networks. Enjoy. Hello, and welcome to the next edition of hospitality meets with me Phil Street. Today, I'm super excited to welcome to the show the recently elected Chair of the Institute of hospitality and founder of Rixon Associates, That is none other than Kellie Rixon. MBE. Kellie Rixon 01:28Hi PhilPhil Street 01:30How you doing?Kellie Rixon 01:30I'm good, I like the pause before the MBE to just add some gravitas there. Thank you so much.Phil Street 01:36Absolutely. I was trying to accentuate it so that we can make it a discussion point, which I'm sure we will. But well, actually, let's just go straight into that. What What did you get the MBE for?Kellie Rixon 01:46I'm proud to say it was for services to hospitality. So yeah, it is something that has kind of really kind of made a difference in my life in terms of my pride in my work. It was a great moment, and it's kind of still is great to talk about it.Phil Street 02:04Yeah, absolutely. And

43 episodes in and we finally chat to someone from contract catering, although today's guest has done far more than that. We speak to hospitality legend Simon Esner, Founder at Executive business mentoring Uncommon Sense (www.finduncommonsense.com). Simon is also still involved with Baxter Storey (https://baxterstorey.com) and WSH Ltd (https://www.wshlimited.com) working with some world leading chefs and concepts.Simon has had an Epic career and life so far and has achieved so much, with much still to do. We only just scratch the surface of his story bank but nevertheless we chat about maintaining positivity, keeping the glass half full, family, mentors, electrics, food scene development, getting your break, pay rises, skiing, paper job adverts, Ford Cortina’s and of course his epic journey so far.Simon carries so much positivity and humour, it's infectious.Thanks so much Simon.EnjoyShow TranscriptionSPEAKERSPhil Street, Simon EsnerPhil Street 00:01Welcome to hospitality meets with me Phil street where we take a light hearted look into the stories and individuals that make up the wonderful world of hospitality. Today's guest is Simon Esner Founder at uncommon sense, and all round hospitality legend. Coming up on today's show... Simon talks about the first time that he met Phil...Simon Esner 00:22But when I got home, I said to my wife, I said this guy's a nutter Phil shows a unique command of the English language....Phil Street 00:29Yeah, you keep upgrading your life, it seems from a position of upgrade. And Simon gives us an exclusive on a new food and drink concept. He's been working on...Simon Esner 00:38The dish of the day was a cup of tea, and a special was toast.Phil Street 00:42All that and so much more as Simon talks us through his epic career journey to date. Simon really has built a life and career around having a positive mental attitude. And is proof as to what you can achieve when you keep believing, and when you surround yourself with extraordinary people. Nice work, Simon. Don't forget, we launch a brand new episode each week telling the amazing and always amusing stories from hospitality. So make sure you hit that subscribe button and give us a like and share across your networks. Let's share these stories as far as we can. Enjoy. Hello, and welcome to another edition of hospitality meets with me Your host Phil Street. It's not everyday you get to chat to someone who on the face of it seems to have touched the lives of quite a number of people in this industry. But today, we get to do just that, with some marquee brands and his background, including Baxter Storey, WSH limited, which is the parent company for many a familiar brand, but now also the founder of Uncommon Sense, which I'm sure we'll talk about in a lot more detail later on. I'm also delighted to have been on the receiving end of some mentoring from this chap. So I'm absolutely thrilled to welcome to the show, Simon Esner.Simon Esner 01:50Well, good afternoon to you. And obviously, Phil, you've arranged the great weather, which is fantastic, because here we are in the middle of September the 14th, glorious, beautiful sunshine. And I get to sit and chat with you. And just reminisce about some good times, but also talk about the opportunities. So thank you for inviting me.Phil Street 02:12Oh,...

This week we move back to hotels in big brand, big hotels and a big role. We got some time with Daniel Pedreschi, Regional Vice President Operations UK for PPHE Hotel Group (www.pphe.com).As always, we get through a lot including early career job titles, big bundles of keys, career catch 22’s, pigeons, refurbs, C&B, choosing your boss, events, awards, busy years, Master Inn Holders, snakes & of course Daniel's excellent career journey so far.Daniel talks us through his story with such energy and passion, it's clear he's doing what he was born to do. and there's also some cracking anecdotes involving pigeons and snakes.Apologies for the sound dropping in the odd place.Enjoy!Show TranscriptionSUMMARY KEYWORDShotel, running, banqueting, opportunity, grosvenor house, manager, general manager, years, people, holders, working, property, key, fantastic, gmSPEAKERSDaniel Pedreschi, Phil StreetPhil Street 00:01Welcome to hospitality meets with me Phil street where we take a light hearted look into the stories and individuals that make up the wonderful world of hospitality. Today's guest is Daniel Pedreschi, Regional Vice President of Operations for the UK at PPHE group. Coming up on today's show... Daniel maps out the two key rules for becoming a successful hotel GM...Daniel Pedreschi 00:23Number one, don't burn the hotel down. And number two, don't pee in the flowerpots.Phil Street 00:29Phil may have missed something in the news... but there's nothing going on in the world And Daniel highlights that even after 25 years in the business, you've never quite seen it all...Daniel Pedreschi 00:38The security guard got a little bit cautious when the guy picked up a snake.Phil Street 00:42All that and so much more as Daniel talks us through his story and journey to date with real energy. This was recorded remotely and some occasional sound loss was experienced. So apologies for that. Don't forget to give us a like and a share. Enjoy. Hello and welcome to the next edition of hospitality meets with me Phil Street. Today we go big brand, big hotels, and a big role as we welcome to the show the Regional Vice President of Operations for the UK at PPHE Group. Daniel PedreschiDaniel Pedreschi 01:12Morning, Phil,Phil Street 01:13How are you doing?Daniel Pedreschi 01:14Yeah, very good. Thank you Now all things considered.Phil Street 01:17Yeah. But there's nothing going on in the world is there?Daniel Pedreschi 01:21Depends which radio station you listen toPhil Street 01:24Its true, actually very true. Yeah. Where in the world are you at the moment?Daniel Pedreschi 01:29I'm in sitting this morning in our Park Plaza Victoria. So we've returned to our head office, which is located in the original County Hall buildings just behind the London Eye. And I try and start each morning by just popping into at least one of the properties before I get into the office of bogged down with all the day to dayPhil Street 01:52Very good, Yeah, well, the sun is out today. It's like we're definitely getting an Indian summer at the moment.Daniel Pedreschi 01:59Yeah, most definitely. Thankfully, not as as hot or humid as it had been in August. But it's given us a nice little reminder.Phil...

When I started this podcast, one of my objectives was to keep things light and humorous, especially in the face of the seriousness of the lives we are all being asked to lead at the moment.But every now and again, Someone’s story comes along where light and humorous just doesn’t feel appropriate.In today’s episode we have one such story.  It’s powerful, gripping, hopeful, moving and incredibly important. It’s a story that transcends Hospitality and I think needs to be heard by as many people as possible.So today, I’m stripping things right back, no music intro, no comedy moments just me, chatting to someone with a phenomenal story of transcendence. I’m delighted to introduce to you, Mohamed Ali who currently works at those legends over at Wahaca. Mohamed has quite literally been saved by the industry of hospitality and shows what kindness really can achieve.  Mohamed’s strength is in how he is looking forwardI’d urge you to listen to every single word of our chat and when you’re done, share it to as many places as you can, even beyond our incredible industry. It’s a story that needs to be heard and could save an awful lot of people.A huge thank you to Mohamed for being so open.Until then sit back, take a deep breath, and I hope you enjoy Mohamed’s story as much as I didPlease Follow Mohamed's inspiring message of positivity in the following places:-Youtube - https://www.youtube.com/channel/UCGFWTvZLPb-vImhUnmvLGwgInstagram - @MI_HorizonTwitter - @Mo_HumaneskillFollow The Clink at:-Website - https://theclinkcharity.orgYoutube - https://www.youtube.com/channel/UCOE41Y7hY6XcPHHxU7C9fEwTwitter - @theclinkcharityInstagram - @theclinkrestaurantShow TranscriptionSUMMARY KEYWORDSpeople, life, Clink, hospitality, feel, Mohamed, thinking, prison, easy, situation, realise, gun, support, guess, hear, father, Somalia, choice, story, LondonSPEAKERSPhil Street, Mohamed AliPhil Street 00:00Hey, everyone. So here's the thing. When I started this podcast, one of my objectives was to keep things light and humorous, especially in the face of the seriousness of the lives we're all being asked to lead at the moment. But every now and again, someone's story comes along where light and humorous just doesn't feel appropriate. In today's episode, we've got one such story. It's powerful, gripping, hopeful, moving, and incredibly important. It's a story that transcends hospitality, and I think needs to be heard by as many people as possible. So today, I'm stripping things right back, no music intro, no comedy moments, just me chatting to someone with a phenomenal story of transcendence. I'm delighted to introduce Mohamed Ali, who currently works at those legends over at Wahaca. Mohamed has quite literally been saved by the industry of hospitality, and shows what kindness really can achieve. But his real strength is in how he's looking forward, I'd urge you to listen to every single word of our chat. And when you're done, share it to as many places as you can. Even beyond our incredible industry. It's a story that needs to be heard, and could save an awful lot of people. A huge thank you to Mohamed for being so open. Stay...

In the 2nd of our delves into the world of training & development, we chat to Simon Lewis, Operations Manager at HIT Training (www.hittraining.co.uk).We talk about Training, the future, getting out, The media, Hospitality options, transformer pyjamas, special biscuit tins, crashing tractors, evolution, golf, 19 crimes wine, networking, masks and so much more as well as Simon's wonderful and hilarious journey.Simon talks with such energy, it's clear he's doing what he's supposed to be doing. Also look out for some hilarious anecdotes from his life story so far.Thanks SimonEnjoyShow TranscriptionSUMMARY KEYWORDSpeople, hospitality, absolutely, organisation, programmes, industry, work, training, person, job, chef, learning, part, point, support, literally, remember, daySPEAKERSSimon Lewis, Phil StreetPhil Street 00:01Welcome to hospitality meets with me Phil street where we take a light hearted look into the stories and individuals that make up the wonderful world of hospitality. Today's guest is Simon Lewis, Operations Manager for HIT training in the UK. Coming up on today's show... Simon conjures up some warm and fuzzy moments from his childhood,Simon Lewis 00:22This little boys skipping along with his with his basket collecting the eggs in the morning.Phil Street 00:27We all wonder how we ended up talking about this... And in the meantime, you can still have the odd day of working from home in your Bumblebee pyjamas And Simon wins the award for the most original sentence on the show so far...Simon Lewis 00:39Within about 15 minutes I had an... well I say 15 minutes, after the sheep were put back inPhil Street 00:44All that and so much more as Simon talks us through his story and journey to date along with some hilarious anecdotes from his life so far. Don't forget to give us a like and share across your favourite social channels. Enjoy. Hello and welcome to the next edition of hospitality meets with me Phil Street. Today I'm joined by someone from the world of training and development, a fellow and committee member at the Institute of hospitality London, an advisory board member at Springboard, UK Operations Manager at HIT training, which is what he does for a day job pro... I can't even say this prolific pantomime performer, and all around nice guy Simon Lewis, welcome to the show.Simon Lewis 01:23Oh, thank you my love prolific pantomime performer. That was a lot of p's all in one sentence.Phil Street 01:30Yeah, I didn't realise that as I wrote that.Simon Lewis 01:33(Laughs)Phil Street 01:34Saying it was going to be the greatest challenge of my day.Simon Lewis 01:37How are you? You alright?Phil Street 01:39Yeah, great. How are you doing?Simon Lewis 01:41feeling alright now? I mean, it's a bit dreary outside. And I'm just getting used to the fact of all my different zoom meetings that you end up doing. And anybody who hasn't been through the stage yet where you've spent the day in your pyjamas, and you're Homer Simpson slippers, then you're lying because we know you know, you know that everybody's actually done it. Or when someone turns around and they say, Oh, yeah, my, my camera's not working again, and you're like really that means you're not you're not dressed are you, you just got up and ironically before it was even me for coming on here with you. So that's all I...

In the first of 2 episodes today, we delve into the world of training & development with Mike Worley, Operations Director at HIT Training (www.hittraining.co.uk)Mike has spent a fair few years in Training and Development and it's clear through our conversation that he's as passionate and energised as he's ever been.As always, we get through lots including The Kitchen, Restaurant, being gifted some tips, training, being given a chance, making your own luck, communication, life skills, educating schools and of course Mike's wonderful journey.Mike's conversation style is very anecdotal. It's a cracker.Enjoy!Show TranscriptionSUMMARY KEYWORDSpeople, hospitality, industry, organisation, apprenticeship, trainers, role, chef, job, hotel, sector, restaurant, staff, years, skills, pub, programmeSPEAKERSPhil Street, Mike WorleyPhil Street 00:01Welcome to hospitality meets with me Phil street where we take a light hearted look into the stories and individuals that make up the wonderful world of hospitality. Today's guest is Mike Worley, Operations Director for HIT training in the UK. Coming up on today's show... Mike gets aggressive towards Phil...Mike Worley 00:21Who do you think you are trying to tell us what to do type of thingPhil Street 00:24Phil strikes back with a line of his own... That's down to you, you need to take a look at yourself in the mirror. And Mike tells of a time of High Jinx in the kitchen...Mike Worley 00:32And he got the head and the four trotters just underneath the lid looking upPhil Street  00:37All that and so much more as Mike talks us through His story and journey to date, as well as talking about the world of training and all that can add to the business. Don't forget we release a new episode every Wednesday. So we'd love for you to hit that subscribe button on your favourite podcast app and give us a like and share it across your favourite social channels. Enjoy. Hello, and welcome to the next edition of hospitality meets with me Phil Street. Today we're joined again by someone from the world of trading. Having had a chat with one of his colleagues, Simon Lewis earlier, I'm delighted to be joined by Operations Director for HIT training. Mike Worley. Mike, welcome to the show.Mike Worley 01:11Thank you. Thanks for having me.Phil Street 01:13How are you doing?Mike Worley 01:14Yeah, very well. Thank you. Yeah, the weather is sunny, and it's warm. And it's a beautiful Wednesday.Phil Street 01:20Fabulous. Which part of the world are you in?Mike Worley 01:22So I'm live just outside of Bristol perfectly. It used to be for the before COVID was great for their commuter links, down the M four and five and into London. And I got here. I moved here by accident and been stuck here for the last 20 plus yearsPhil Street 01:39Really?Mike Worley 01:40But maybe we'll have a conversation about that in a little bit.Phil Street 01:43Yeah, absolutely. So just give us a very quick snapshot of what you do and what you cover in your current role.Mike Worley 01:50Certainly, yeah. So I'm the Operations Director for HIT training limited. We are an independent training provider delivering apprenticeships and commercial and some adult education budget training to the predominant...

What does it take to become one of a regions most prominent General Managers? We chatted to Mark Kirby, Regional General Manager of The Address Downtown, Dubai (www.addresshotels.com/en/hotels/address-downtown/) to find that out.We got through so much including Dubai (Of course), Chesterfield, School, AICR, London, Harvey Nicholls, reciting your career backwards at interview, Meeting Mr Armani, The Armani Hotel, Translating your CV into Italian, creating the right noises, Sustainability, PR, Exercise and a whole lot more.Mark talks with such energy and passion about what he does that it's hard not to get captivated by it. Mark also has some hilarious stories which he's shared with us.Thanks so much Mark.Enjoy.Show TranscriptionSUMMARY KEYWORDShotel, people, Dubai, hospitality, business, stories, London, Chesterfield, GM, The Lanesborough, The Goring, running, terms, part, Grosvenor House, Armani, manager, year, career, SPEAKERSMark Kirby, Phil StreetPhil Street 00:01Welcome to hospitality meets with me Phil street where we take a light hearted look into the stories and individuals that make up the wonderful world of hospitality. Today's guest is Mark Kirby, any general manager for the address downtown in Dubai. Coming up on today's show... Mark identifies a problem with a hotel's location.Mark Kirby 00:22Very dangerous being next to Harvey Nichols Not for good for the credit card I have to say.Phil Street 00:26Phil explains what it's like being the opposite of a morning person. I had days where I woke up and just thought..... uuuurggghh And Mark tells us a story about averting disaster.Mark Kirby 00:37I turned, around to literally leg it back to the front of the hotel to pick the right guest upPhil Street 00:43All that and so much more as Mark talks us through His story and journey to date, as well as some exceptional content on PR and creating the right noises. In addition, Mark really does talk with incredible energy about his craft a massive thank you to him for that. Don't forget, we launch a brand new episode each week telling the amazing and always amusing stories from hospitality. So make sure you hit that subscribe button and give us a like and share across your networks. Let's share these stories as far as we can. Enjoy. Hello, and welcome to the next edition of hospitality meets with me, Phil St. Today, we once again cross the seas. This time we're off to the Middle East. And I'm delighted to welcome to the show one of Dubai's most prominent general managers who may or may not thank me for saying that, but having worked in a few of the region's most prestigious hotels, including Le Royal Meridian Beach Resort and Spa, the Armani Hotel in Dubai and now Area GM of the address hotels downtown part of the Emaar Hospitality Group. I'm delighted to welcome to the show, Mark Kirby.Mark Kirby 01:46Thank you very much really, really, really nice to hear from you.Phil Street 01:50Brilliant. How are you doing?Mark Kirby 01:51Yeah, we're not not too bad. Actually, as you know, we everyone's been having an interesting time through this COVID. And getting used to the new norms, we're starting to see a lot more positivity in the market, which is really great. The buyer opened up, opened its international borders on the seventh. So we're just getting used to welcoming international travellers back into the city. And, you know, last weekend, we had 60% occupancy...

When we started the podcast, we wanted to tell the stories and journeys of the people of hospitality but we also wanted to shout from the rooftops about anything incredible that people are doing.Mary Jane Flanagan (MJ), founder of MJ Inspire (www.mjinspire.com) fits into both categories effortlessly as not only does she have a really interesting journey, she's doing an incredible body of work to support job seekers at a time when they need it the most. Bravo MJ!!!There's a lot crammed into our chat and that includes, positive greetings, country house hotels, left field opportunities, business evolution, the importance of travel, attitude over skill, Pre-battle pep talks, Winning or learning, Adding value, Job Seekers toolkit, careers advice, psychology, being a morning person, When it’s OK to kiss the health inspector and a massive dose of Fun.It's a cracker, as always there's some brilliant anecdotes as well.Enjoy!Show Transcription MJWed, 9/30 10:51AM • 1:07:15SUMMARY KEYWORDShospitality, people, MJ, restaurants, cv, running, industry, buy, skills, job, inspire, feeling, brilliant, business, psychology, interview, thought, stories, personSPEAKERSPhil Street, MJPhil Street 00:01Welcome to hospitality meets with me Phil street where we take a light hearted look into the stories and individuals that make up the wonderful world of hospitality. Today's guest is the inspirational managing Flanagan, creative director and founder of MJ inspire limited. Coming up on today's show. MJ talks us through some tough, tough learning.MJ 00:22What do you mean? You don't know? I could be running a BrothelPhil Street 00:25Phil reveals one of his more repeatable nicknames. I got the Mickey taken out of me me relentlessly for it because they used to just call me Mr. Disney. And MJ tells us the lengths you'll go to to get a good environmental report.MJ 00:38And the chefs are looking at my dad, and they're looking at me. And they said, Why did you just kiss the health inspector,Phil Street 00:43all that and so much more as MJ talks us through her story and journey to date, as well as the incredible and inspiring work she's doing through lockdown to help job seekers at this tough time. In addition, look out for the many wonderful nuggets of wisdom from MJ, And dare I say it from myself. Not to be missed? Don't forget, we launched a brand new episode each week telling the amazing and always amusing stories from hospitality. So make sure you hit that subscribe button and give us a like and share across your networks. Let's share these stories as far as we can. Enjoy. Hello, and welcome to the next edition of hospitality meets with me Phil Street. One of the objectives of the show when I started this was not only to tell the amazing stories and journeys of the wonderful people that exist within hospitality, but also to shout loudly about anyone incredible that that comes along any new ideas, innovations, and that sort of thing. Today, my guest easily fits into both categories and so I'm delighted to welcome to the show, the founder and creative director behind MJ inspire Mary Jane Mary Jane Flanagan should get that right. Welcome to the show.MJ 01:48Hi, hi, Phil. Let's make it easy. Call me MJ.Phil Street 01:52I thought everybody calls you MJ don't they?MJ 01:55They do.Phil Street 01:56Thank you know that is much, much easier, especially at 9.21 in the morning when the coffee has not quite kicked in...

Humans are such a massive part of the Hospitality Industry and looking after all those humans is no mean feat. Today we talk to a real heavy hitter in that space, Jose Ruiz, Director of Human Resources for The London Edition & W Leicester Square.Jose is an effortless story teller with some awesome comedy moments from an illustrious career so far, he also doesn't take himself too seriously which you'll learn within 2 minutes of this chat.We talk accents, HR in luxury, Opening a hotel in a skyscraper, tables with a view, networking, brand difference, luxury, coaching, leadership v management, generational evolution, do not disturb, fights between guests, luggage and of course Jose's exceptional journey.A huge thank you to Jose for sharing such superb insight.Enjoy!Conversation TranscriptionSUMMARY KEYWORDSpeople, hospitality, hotel, luggage, brands, guest, marques de, hotels, industry, london, stories, opened, apple, jose, moment, coaching, thought, restaurant, life, marriottSPEAKERSJose Ruiz, Phil StreetPhil Street 00:01Welcome to hospitality meets with me Phil street where we take a light hearted look into the stories and individuals that make up the wonderful world of hospitality. Today's guest is Jose he was director of HR for the London edition and the W Leicester Square. Coming up on today's show, Jose and Phil deal in some mild peril Oh, danger danger...Jose Ruiz 00:23Indeed, danger danger...Phil Street 00:25Phil recalls a shocking event from early in his career. I opened the door to one of them kicking the other one up the backside. And Jose argues with himself over an inanimate objectJose Ruiz 00:37Well, I left my house... with the luggage? Yeah, of course with the luggage. What do you think I'm stupid,Phil Street 00:42All that and so much more as Jose talks us through His story and journey to date, as well as some amazing content on coaching and leadership. In addition, Jose was a natural storyteller and shares some fantastic comedy moments from his career so far, a massive thank you to him for that. Don't forget, we launch a brand new episode each week telling the amazing and always amusing stories from hospitality. So make sure you hit that subscribe button and give us a like and share it across your networks. Let's share these stories as far as we can. Enjoy. Hello, and welcome to the next edition of hospitality meats with me Phil Street. Today we move into the world of humans, specifically HR and I'm joined by someone who's worked in some of London's most iconic hotels, as well as a brief foray out of the industry in another marquee brand which has now culminated in him taking on a multi property role as director of HR at the London edition and the W in Leicester Square. So welcome to the show Jose RuizJose Ruiz 01:41hi Phil How you doing?Phil Street 01:43I'm very well how are you doing? I am very well too, very well. Just wondering whether anyone is going to understand us today. You with your Scottish accent? Me with my Spanish one. (Laughs) That's a good point. Yeah, well, let's see what happens. Yeah, absolutely. Great. Well, let's just kick it straight off. Could you take us all the way back to the beginning of your career and how did you get into this industry?Jose Ruiz 02:09Yep, well this This goes back a fair while so I would wake up in the morning jump on my horse and you know just just ride to the nearest No just kidding. I I just knew that I wanted to work in hospitality pretty much all my career, I studied back home in Spain Hotel...

You really can come into hospitality at any time, with any background. Today's guest demonstrates that point beautifully but not only that, how you can come in and really get people thinking about the ways in which things happen.We chat today to Eric Jafari, Chief Development Officer and Creative Director at Edyn Group (www.findingedyn.com) and Co-Founder at Locke Hotels (www.lockeliving.com).This chat is rammed full of interesting conversation with some golden content on re-imagining hospitality experiences.We talk about being grateful for the time you live in, founding business, pursuing moments of joy, rethinking hospitality, finding true points of difference, Locke, learning from failure, Flexible living, hot tubs, outdoor dining, routine, sleep, psychology of experience and so much more.A massive thank you to Eric for being so open.Enjoy!Conversation TranscriptionSUMMARY KEYWORDSpeople, hotels, hospitality, Locke, experience, stay, london, spend, spaces, rooms, lock, week, Eric, unique, brand, moment, design, restaurant, days, SacoSPEAKERSPhil, EricPhil 00:01Welcome to hospitality meets with me Phil street where we take a light hearted look into the stories and individuals that make up the wonderful world of hospitality. Today's guest is Eric Jafari, chief Development Officer at Edyn group, the company behind the amazing Locke hotels. Coming up on today's show. Eric intrigues us all with this statement...Eric 00:22You know, I was brought up with what I've called kind of extreme hospitality.Phil 00:26Phil proves that learning can come from anywhere. How I remember learning about that was from an episode of "The Simpsons", and Eric reveals the one major strategy you need for success.Eric 00:37The reason for why I ended up where I am today was more to you know, kind of scratching my own itch.Phil 00:44All that and so much more as Eric talks us through His story to date, as well as some superb content on rethinking hospitality. Don't forget to give us a like and share across your favourite social channels. Enjoy. Hello and welcome to the next edition of hospitality meets with me your host Phil Street. Today We chat to someone who's definitely not had your your typical route into hospitality but has founded some superb and very recognisable brands, including Urban Villa, Union Hannover and now finds himself as part of the founding team at Locke hotels and Edyn group, as well as being the creative driving force behind those brands. He was also MD of is it SACO property group. Was it SACO? Eric 01:27That was SACO, Yeah.Phil 01:29Yep. SACO Property Group. Welcome to the show, Eric Jafari Eric 01:35Thank you for Thanks for having me. It's a pleasure. Phil 01:38You're very, very welcome. How are you doing? Eric 01:40I'm good. I'm good. I mean, listen, if someone had asked me about six months ago, hey, by the way, Eric, you're not going to be able to travel for four months, you're not going to be able to go to your favourite restaurants, or your favourite bars. You're gonna have to spend most of your time working indoors. That's probably the closest thing to how that is. could have possibly imagined and yes, for one reason or another, I've actually, you know, there's a lot of downside to all this. But I've enjoyed it so much more than I wouldn't have anticipated in ways that I just couldn't...