This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.Another exciting career journey this week as I got some time with the wonderful Simon Drake, General Manager of The Other House (https://otherhouse.com/), one of London's most exciting openings for 2022.Simon has had one busy career so far, reflected in what we get through:-The Other HouseStarting as a lifeguardLife at MarriottLearning about F&BGetting some mentorsTravelingBermuda & Island LifeBuilding your experienceLabour Party ConferenceVolumeMoving to LondonTajVIPsCalling out the badGoing country HouseConradThe MandrakeThe Covid wobbleCross department trainingAnd so much more. Hospitality very nearly lost Simon and he talks openly about that with the caveat that his opinions about his career and experiences are his own. Having spent some time with him at The Other House, it's clear he's found his home again and I can't wait to see what they bring to the marketplace.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.Another week passes and we have another one of the industry's gentlemen and all round exceptional human being, Douglas Waddell - Operations Director at Handpicked Hotels (https://www.handpickedhotels.co.uk/).It's another packed chat and we get through so much including:-BreaksAccentsHandpicked HotelsGetting a taste for hotelsTeaching SkiingLearning leadership skillsSchool v CollegeThe first jobClimbing the ranksStephen Carter (Again)Becoming a GMImproving the basicsMoving to leisureGaining influenceStepping up onto the boardHostile takeoversThistleHandpickedThe changing worldMaking mistakesAnd so much more. Douglas has got a great story to date and has done some incredible things. His journey is another great example of what you can achieve if you apply yourself and find that thing that gets the best from you.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a treat I have for you this week as I managed to get some time with the incredible Robert Cook, CEO of Hostmore PLC (https://www.hostmoregroup.com/) and all round industry Titan.Robert has such an epic career so far and is an inspiration to us all. He's a natural story teller throughout and my word he's done some very cool things.We get through sooo much, including :-PeterheadBeing born into the industryLearning 5 starStephen CarterClimbing the ranksThe first GM roleMalmaison - The First StintMonacoKen McCulluch and David CoulthardCEO at 36If you’re good enough - you’re old enoughVillageVirgin activeThe Cookie Jar - NorthumberlandMoving to FridaysThe opportunity to floatAdapting to the marketBeing up for the challengeHow to become a CEOPeopleCreating ExperienceTaking breakfast to Margaret ThatcherLord Rupert WhoopsieCharactersAnd so much more. It's so wonderful to hear that even someone who has developed such an incredible and serious career, the over riding message throughout is that he has had a lot of fun along the way. A wonderful message for us all to remember.Enjoy!This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Give yourself the gift of happiness Today!With all this sunshine around, what better way to celebrate summers eventual arrival than with a podcast special all about Happiness!What is Happiness? How can we achieve Happiness? These questions and more were covered on my happy chat with the queen of happiness Klaudia Mitura, host of the rather awesome & Happiness podcast (https://www.andhappiness.co.uk/ - also available on all podcast apps).It might surprise you to hear that we talk a little about happiness in our chat. We cover:-The realm of happinessTraining & DevelopmentSpringboardThe Pandemic& HappinessLearning how to be happyThe Formula for HappinessGoal settingHappiness and Negative EmotionsHappiness RatiosAnxiety & InnovationHappiness and the wider worldRandom acts of kindnessGenetics and HappinessHappiness HabitsYour first reactionThe Brain and HappinessFriendshipsKlaudia drops so much Happiness gold, This honestly feels like a university course all packaged up into 49 minutes. It might be the best 49 minutes of your year so far, it was certainly up there with mine.Enjoy!This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I am absolutely thrilled to unleash this weeks episode as todays guest, and the sector in which he operates, do not get nearly enough exposure as an area of Hospitality.I was delighted to get some time with Rob Byrom, Group Hospitality Services Manager at Hallmark Care Homes, a leading luxury care provider (https://www.hallmarkcarehomes.co.uk/)As usual, we get through loads including:-BeardsBusting some care home mythsStarting out as a laborerMaking the move to hotelsDiscovering careMoving through departmentsEnjoying what you doThe power of ReceptionWhat is Care?Climbing the ranksRedundancyHallmarkThe Job of a Group Hospitality Services ManagerTeam bondingAnd so much more. Rob is naturally warm throughout our chat and he's on a mission to shine a light on the care sector as a prominent force within the world of hospitality.Enjoy!This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Another week and another rising star of the industry.  This week I got some time with the wonderful Katariina Reissaar, Front Office Manager at Jurys Inn Birmingham (https://www.jurysinns.com/hotels/birmingham).Despite being quite new to the hotel world, Katariina is already making her mark and co Chairs the Institute of Hospitalitys Youth Council, giving a much needed voice to the next generation of hospitality stars.In our chat we covered:-BirminghamThe weather (Obvs)Being busyStarting with the family businessTentsBecoming a nannyWorking the student barMoving off the pathJoining a graduate programUnexpected flight upgradesMoving through departmentsMoving into leadershipMentoringIOH youth councilAnd so much more. Katariina is brilliant company and it's very clear that she is going to leave her mark on Hospitality.Enjoy!This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I'm so lucky to be able to speak to so many different people from within the industry and today's guest is another shining star of Hospitality. I got some time with Clare Johnson, Early Careers Lead at Sodexo (https://www.sodexo.com).Clare brings the energy from the off and we get through loads including:-SodexoPrevious guest Emeline (Episode 109)Belfast HospitalityUni v WorkStarting in a TheatreWork EthicMindsetEngaging all age groupsLifting people upInterview performanceFinding your hospitality familyNon linear careersThe belief of othersIt's another brilliant chat showcasing this awesome industry and yet another role you can get yourself into.Enjoy!Now featured on the Top 50 Hospitality Podcasts at https://blog.feedspot.com/hospitality_podcasts/This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your businessThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.We're back for the 2nd half of season 2 and we get things moving fast with the Industry champion that is Matt Townley, Regional Operations Director for Dakota Hotels (https://www.dakotahotels.co.uk/).Matt brings the energy from the get go and we get through a lot including:-Titans V LegendsEnergyStarting youngEducation v ExperienceThe initial SparkThe impact of othersMentorsWeddingsCommunityAttention to detailDiversifying the knowledge“Ken”ismsDakotaRecognitionStories involving James BondAnd so much more.Matt is a shining light for hospitality, is definitely a Titan in the making and there's so much great content in here around building a career.Thanks so much Matt.We're also thrilled to have made our way onto the Top 50 Hospitality podcasts list here https://blog.feedspot.com/hospitality_podcasts/Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a wonderful way to cap off the first part of season 2 than with a chat with one of the industry's shining stars!I got some (Very human focused) time with Natasha Nagra, Resourcing & Talent Director at Valour Hospitality Partners. We cover loads including:-Being busyValour Hospitality ManagementFalling into recruitmentRecruitment and marketingManaging multiple brandsAwardsBest practiseHIREThe MetaverseHuman v TechUsing animals in marketingNo filter childrenFalling off stagesAnd so much more. It's very clear that Natasha is doing what she is meant to be doing as she talks passionately about the world of resourcing and talent attraction, a subject very close to my heart!Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Another cheeky bonus for you this week as I got some time with Mark McCulloch, Founder of Supersonic Inc. (https://www.supersonic.marketing/) and also the brains and energy behind Hospitality Rising (https://hospitalityrising.org/), the largest Hospitality recruitment campaign the world has ever seen.As well as a little bit about Mark's story, we touch on loads in this chat as Mark gives us an in depth update on where things are at with the campaign and how you can get involved.We chat about:-ScotlandComing to hospitality lateStarting with Yo SushiMusicMoving to Pret a MangerSupersonicThe start of Hospitality risingThe cold hard factsChanging mindset on costsThe mechanics of Hospitality RisingThe changing face of marketingFundraisingGoodwillMarks ambition is incredible and I absolutely salute him for what he has achieved and what he has planned. It's an exciting time for the campaign and I for one can't wait to see what all the creatives come up with next.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What do you get when you cross someone who has unbelievable passion and energy for hospitality with with extensive life and career experience. The answer? Today's guest.I got some time with Emeline Gibert, Executive Development Chef for Sodexo Live (https://uk.sodexo.com/your-industry/sodexo-live), the events and stadia arm of one of the most recognisable companies operating within the world of contract catering.Emeline's energy is incredible from the outset and we get through so much including:-What is an Executive Development Chef?Learning the ropes across all departmentsLearning English as an Au PairMoving through the sectionsFulfilling the US DreamMoving to MadridAttempting DubaiMoving to London and settling downGaining language confidenceLearning to balance flavoursSodexo Sport and LeisureRaymond BlancBeing proactiveRegenerative FarmingScholarshipsPractical experienceThe special Hospitality bondThe lessons of dogsAnd so much more. I'm just going to say what needs to be said. We need more people with the passion and enthusiasm for Hospitality exhibited by Emeline. A massive thank you to her for bringing the thunder!Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

As you all know, occasionally we like to shine a light on those who are doing something just that little bit special. Today's guest is one such person.I chatted to Chris Gamm, The Springboard Charity CEO (https://springboard.uk.net/).We get through so much including:-Getting into Hospitality earlyAdvancing through PizzaJournalismGenerational experiencesTaking the reins at SpringboardTaking over from a legendStaying focusedThe positives of CovidSpringboard into 2022CareerscopeSpringboard AmbassadorEventsPantoSocial mediaThis is a wonderfully upbeat chat from start to finish and Chris demonstrates a brilliant attitude to hospitality all the way through. There's no doubt that Springboard are doing valuable work.Look out for Chris' Tik Tok account, coming soon.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today we bring you the superstar that is Jane Sunley, Founder and CEO of Purple Cubed (https://purplecubed.com/).As always, we get through loads including:-Humble beginningsBeing the naughty oneBeing spurred on by negativityBecoming a managerMoving to ReadingLondonStarting in contract cateringSetting up a temp agencyPurpled CubedCultureBook writingShenanigans in the dry storeAnd so much more.Jane is one of the most recognisable humans in hospitality and has an epic story from start to finish, told with humour and humility. I guarantee you'll take massive value from our conversation.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a week UK Hospitality has had since our last episode. 3 huge fundraisers - Lunch4Ukraine, The Springboard Awards for Excellence and Back to the floor for Hospitality Action. The Latter, gave me the opportunity to meet today's guest.I got some time with Jason Adams, Managing Director of the beautiful Rockliffe Hall in the North East (https://www.rockliffehall.com/).As always, we get through loads including:-Taking on a new role at the beginning of CovidThe StaycationThe North EastGrabbing the bull by the horns on your careerStarting in the kitchenMoving to the front operationLe Manoir StandardsMoving to JerseyDeveloping peopleLetting good people get their wingsImproving businessLooking after peopleThe adapting leaderThe expansion of RockliffeCommunityHow to complainAnd so much more. Jason has built a cracking career so far and with a history of improving businesses wherever he goes. There's so much learning in here from start to finish including being proactive in your career.Thanks so much Jason.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

At the time of writing, Hospitality Meets has now been downloaded in 113 countries (still looking for our first listener in Greenland). So this week, we've gone international and not only that, we managed to get some time with Denise Flanders, the General Manager of one of the worlds most legendary hotels, Hotel Bel-Air in Los Angeles (https://www.dorchestercollection.com/en/los-angeles/hotel-bel-air/).We get through all manner of things including:-The view from Bel-AirThe BridgeMoving to New YorkJoining Four SeasonsMoving around the USFinding your homeAligning valuesCreating luxury hospitalityGuests who knitThe importance of relationshipsCultureHaving confidence in the futureThe magical momentsKindnessFUN!This conversation is like an advertisement for hospitality heavily laden with compelling reasons as to why hospitality is so awesome and Denise talks so passionately about the industry from the outset. She is someone who clearly has hospitality coursing through her veins and has a wonderfully calming tone throughout.What a pleasure it was to chat to her and I know you will all take some great nuggets with you from this.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I was first alerted to today's guest as she featured in the 2021 Acorn award winners, celebrating 30 people under the age of 30 to look out for.She then very kindly agreed to be a panelist at the inaugural Rooms101 event later that year and I knew then that I totally needed to get some time with Amelia Harper, Director of Communications for Rosewood London (https://www.rosewoodhotels.com/en/london).We cover off so much as always including:-The suites at the RosewoodLiving above a pubPineapple hedgehogsGetting a start at HarrodsMoving into eventsRebrandingManifestationPeople vs buildingsMarketingRespecting the operationCreating cookery booksAfternoon teaWorking for the George Clooney of the hospitality industryWhy Hospitality is AWESOMEMaking mistakesAnd so much more. Amelia is absolutely a rising star and a shining light for this industry and our chat is full of golden nuggets and humour.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I was so happy to get some time with todays guest, one of the most recognisable names in the Hotel industry, none other than Danny Pecorelli, MD of Exclusive Collection (https://www.exclusive.co.uk).Danny is a 2nd generation hotelier but as we find out, that didn't necessarily translate into a clear path being formed for him as he took time to forge his own career and capability.This chat is rammed full of useful stuff from start to finish including:-Danny - the man, the MysteryStaying busyBeing a 2nd generation hotelierFinding your own pathMaking sandwichesThe Savoy Training programWorking in a convention hotelCornell SchoolGolfDetailThe glory of HospitalityPeopleB-CorpGiving backThe FutureEvolutionMonstrous Wedding cakesJonny Wilkinson & Cameron DiazAnd so much more.Danny's story is everything you'd hope it would be but in many ways it still sounds like he's at the beginning of an epic journey.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Ever since I saw today's guest on BBC 2's Great British Menu in 2020, I knew I wanted to get some time with him on the show. Now Head Chef at Boiler & Co (https://boilerandco.com), Kerth Gumbs is everything you hope for in a chef working in Hospitality. No doubt he brings the flair and creativity but more importantly, he brings just a wonderful zest and passion for what he does that is incredibly infectious, and we definitely need more of that.We get through loads including:-SpringBoiler & CoGrowing up in the CaribbeanLet me knows PizzaStarting in front of houseExcelling at Track & FieldMoving to the UKWalking and Running around LondonLe Cordon BleuThe first foray into Michelin KitchensLearning resilienceShoulder pressingLearning FrenchDiversifying the knowledge baseLeadershipGreat British Menu ExperienceDreams about chocolateAnd so much more. There’s some excellent learning in here all the way through but expecially around resilience and the amazing things that await you if you keep pushing through.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I'm not going to lie, I'm a sucker for a luxury hotel.So imagine my delight when I asked Group Operations Director of Iconic Luxury Hotels, Francisco Macedo on the show to chat through his journey.We get through loads including:-Staying busyThe hospitality wayGetting into Hotels earlyThe similarities within the Medicine and hospitality industriesThe importance of the right mentorsJuggling work and educationWorld Class UK HospitalityMadeiraWorking through the country house hotel sceneTaking the helm at Cliveden HouseStrategic emailingFinding a balanceJournalingConfusing guests in cloakroomsMaster Inn HoldersAnd so much more.There are wonderful lessons and ideas all the way through our chat and Francisco talks with passion and humour throughout.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Happy International Women's!And to celebrate that, we have the wonderful Emily Goldfischer, Founder and Editor in Chief at Hertelier.com - celebrating all that is brilliant about the female workforce in Hospitality.We get through loads including:-Winning awardsFalling into PRMoving in houseMoving to LondonArgentinaFounding Hertelier.comWomen doing incredible thingsSustainabilityWomen and innovationTelling storiesWomen in F&BWomen blazing a trailThe roundupDogsPulling together in times of adversityPodcasting liveEmily has founded something really quite special and it's great to see so many amazing stories coming out of hospitality.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

We're back!Season 2 is up and running and what a way to kick things off as I got some time with Employer Branding expert Oli Cavaliero from Honest Burgers (https://www.honestburgers.co.uk/).There's all manner of excellent insight in here as to why Honest Burgers are so highly regarded as an employer as well as Oli's brilliant story so far.We also get through:Hurricanes and bathroomsStarting out of industryTravelRecruitmentFinding yourself out your depthUnstructured StructureThe power of HonestAuthenticity of talent attractionGetting creative with engagementThe different ways of learningAnd so much more. Oli is a shining light for hospitality and we are very lucky to have him.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Let's face it, we maybe thought we were going to get through Christmas 2021 unscathed.Covid had other ideas so in an effort to lift some spirits, even if for only a moment, I'm rereleasing the 2020 Christmas Special episode where I pulled in people from all over the industry to tell us all a tale of Christmas past from within Hospitality.We've got Cyrus Todiwala, Kellie Rixon, Cat Pengelly, Simon Taylor, Hayley Connor, Kellie Rixon, Elsa De Jager, Liam Wood, Kate Nicholls and Andrew Scott who join Kieron Bailey, Chris Fletcher and me, Phil Street, as we cover off Public speaking, amazing customer service, poo, brushes with the law, sponging music, alcohol, unhelpful services, confused guests, drag acts and so much more.This was a wonderful 2020 collaboration with EXP101 (https://www.experience101.live) to raise some much needed money for Hospitality Action (https://www.hospitalityaction.org.uk).The need has not gone away and with the increased pressure on Hospitality, please consider a donation.Please DONATE Anything you can by following these links:-👉 Donate directly to Hospitality Action in your region via the Emergency Fund. This is a not-for-profit venture powered by TiPJAR and 100% of your donation will go directly to those that need it:💚 Donate to England: https://tip.wearetipjar.com/p/hw1 💚 Donate to Scotland: https://tip.wearetipjar.com/p/hw4💚 Donate to Wales: https://tip.wearetipjar.com/p/hw2💚 Donate toIreland : https://tip.wearetipjar.com/p/hw3We hope this brings you a little moment of joy in amongst all the madness of this year.Merry Christmas everyone and we will see you in 2022 for season 2.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

It has arrived. I can't quite believe we got here but episode 100 has landed!And to do something a little bit different, I've taken a look back at some of the best stories from season one (The longest ever season on any show in any format no doubt). There's some crackers in here:-First day mistakes - Jon DawsonGnomes being stolen - Anne GoldenGetting the "Craic" with Arnold Schwarzenegger - Shane McHughBeing Thrown in Jail - Debra Ward Bob Geldof impressions - Phil StreetGuests making mistakes - Jose RuizDoing orientation whilst drenched - Eugenio PirriWorking with Giorgio Armani - Marc DardenneAmongst many others. Notwithstanding all the amazing stories I just didn't have time to put in.This also marks the end of season one and I'm off to take a break for a couple of months but don't worry, like James Bond, Hospitality Meets... with Phil Street will return.Keep an eye out on all our socials for announcements as to when that will happen but thank you to everyone who has listened in so far. It really does mean a lot.And a MASSIVE thank you to everyone who agreed to come on the show and chat. There's no show without your generosity.Have a truly awesome Christmas and New Year and see you all in 2022.My WarmestPhilThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Episode 99 (We're nearly there) and boy do I have another hum dinger for you today.I got some time with the Wonderful (that will stick now) Tom Ross, Group Operations Director at The Pig Hotels (https://www.thepighotel.com/).Tom's story is epic and we cover off loads including:-The wonderful Tom RossAwardsEventsBeing born into the industryGetting the startMoving to the USAUsing the industry to travelMoving to the Napa valleyMaking people feel welcomeThe Relais Chateaux BookThe French LaundryBack to the UKSerendipityRetentionHotelier of the year awardLet people flyBadly behaved guestsKnittingThe Monotony of ExcellenceAnd so much more.Tom chats with amazing energy and passion throughout and is yet another indication of where this industry can take you with a bit of graft and a bit of focus.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

As I mention at the top of the show, I can't believe it's taken me this long to get someone from the world of tech on to chat through their story and journey.And my word have I gone and found you a cracker!I chat to Dan Brookman, CEO of Airship (https://airship.co.uk) & Toggle (https://www.usetoggle.com)We cram in loads as always including:-Seasonal adjustment disorderDog friendly officeStarting as a glass collectorBeing academically challengedBuying the first business at 22The entrepreneurial spiritThe Hillsborough BathsRegeneration projectsExperiencing failureBecoming a serial entrepreneurBecoming a landlordManaging family fightsThe start of power textStarting againMoving into TechAirship & ToggleThe Pandemic as a good thingSpeak to peopleGiving back & MentoringAnd so much more. Dan's story is all action from the get go and he tells it with humility and humour throughout. He has formed two businesses that are doing superb work in supporting hospitality but how he ended up there will amaze you.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I've known today's guest loosely for a number of years and was delighted to read earlier in the year that she had been promoted to the Managing Director role for the UK & Ireland at IHG (www.ihg.com).I am of course talking about the wonderful Joanna Kurowska.As always, we get through loads including:-Meetings from HomeThe first 100 daysRemaining upbeatLegoTaking your fathers adviceHeading to SenegalStarting as a Director of FinanceBecoming in tune with the industryCroatia to MozambiqueMoving to IHGBeing headhuntedBeing made to feel welcomeMoving to the corporate officeThe Last 100 DaysLeading LeadersMoving to operationsTravelPlan A B & CThink timeInspiring yourselfTackling ghostsAnd so much more. Joanna is a born leader and it's also clear that she is devoted to continued self improvement. Her story is an inspiration and demonstrates what you can achieve when you remain flexible and have the right mentality.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Another week goes by and another wonderful chat with someone who played their part in why this show exists. 5 years ago, the intricate weave of life put me in touch with the wonderful David Guile (http://www.davidguile.com/), Leadership Coach, Speaker and Author of the fabulous book "Potential".We got through so many golden nuggets around leadership as well as:-Podcast originsThe value of the coffee chatFalling into HotelsWanting to become a prison guardFocus on the job you’re givenFocus on what’s in front of youControl what you can controlFinding your styleStaying true to yourselfLeading through kindnessIdentifying your strengthsResilienceImposter syndromeWriting a bookAchieving balanceAnd so much more. David forged an incredible career within hotels before making the leap into leadership coaching and he was very generous with his time today. Get your copy of Potential hereEnjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

96 episodes in and I don't know why it took me so long to speak to multi-award winning Joanne Taylor-Stagg, General Manager of The Athenaeum Hotel & Residences (https://www.athenaeumhotel.com/) but I'll be forever grateful that we got some time.When not running her hotel and picking up awards left, right and centre, Joanne is busy creating something quite magnificent, That being MIDAS (Master Innholders Developing Additional Skills) You can learn more about that here https://masterinnholders.co.uk/midas/.We got through so much in our chat including:-Big intro’sRespect the humanThe knowledge of Grand MotherWimpey & MacDonald'sAfternoon teaEarly start in South AfricaThe best laid plansMarriottBeing a GM during 2012 OlympicsTaking a regional roleElon MuskLearning new skillsThe AthenaeumThe importance of good ownersDoing some goodRewarding intentMIDASHoteliers CharterFixing the industryDoing the right thingSpielberg editing movies on propertyChurchill the adaptable drinker And so much more.We absolutely need more people like Joanne in our industry and she is leading the way on making a significant difference to how this industry is perceived. I was so grateful to get some time with her and hope you'll agree, it's a fabulous chat.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I can't believe it's taken this long for me to chat to today's guest, especially as she played her part in why this humble little podcast exists in the first place.So I finally got some time with Monica Or, Founder of Star Quality Hospitality (https://starqualityhospitality.co.uk) and author of 3 wonderful books.We get through a lot including:-Springboard pantomimePodcast influencerEducationCruise shipsLife at seaA move into recruitmentPractical v Academia QualificationsLondonHiltonSorting out HRWestminster Kingsway CollegeSupporting the armyLive assessment daysNetworkingBecoming chair of the IOHKey Person of influenceStar Quality HospitalityBook writingPromoting this industry as a career of choiceWorld HostHoliday brainAnd so much more. Monica is definitely a beacon of positivity for hospitality and is doing her bit in promoting the industry as a career of choice.Contact Monica at [email protected] the Books here Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Throughout my time of running this humble little show, I've been introduced to people from all over the industry in various capacities. It's one of things I love the most.Today's guest is inspiring hearts and minds on choosing a career in hospitality but is not just leaving it there, he's then facilitating connections to help get them the best start possible.I got some time with John Holden, Food & Beverage Lecturer at Tameside College and Founder of Bridging the Skills Gap (https://www.btsg.org.uk)We chat through:-Hospitality meets (Yay)Moving into academiaPassing on the passionMoving to LondonLearning GermanDealing with legal issuesStarting in pubsChanging perspectiveMoving over to trainingGrabbing life by the ballsSliding doorsCompetitionsHelping studentsWork experienceAwful guestsBeing a good guestStriking up relationshipsAnd so much more.John's work is exceptional and I'd encourage anyone who wants to help give the next generation a great start in their career to reach out to him on [email protected]!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I was thrilled to get some time with todays guest, Mark Fenelon, CEO of Clink Hostels (https://www.clinkhostels.com/). Not just to chat to someone from within another sector of hospitality that we have not yet covered, but also because Mark's Journey to CEO of the company is not your average, every day route.We get through loads including:-The Hostel experienceAustraliaThe change of standardsThe rise and rise of the hostel sectorRelationship facilitationBcorpCovid - the experience inhibitorShut up and listenRewarding volunteersBeing socially responsibleMarginal gainsFinding your passionThe potential of the hostel sectorGuest experienceLisbonDiversity & InclusionAnd so much more. Mark sounds very comfortable in his own skin and has clearly found a sector where he feels at home. I for one am excited about the growth potential of this sector along with the great work that Mark and his teams are doing around B corp accreditation.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Time spent with today's guest is time well spent indeed!I once again got Jim Knight back on the show to chat about his recently released "Leadership That Rocks" (Available here - https://www.knightspeaker.com/product-page/rock-n-roll-with-it). Jim is a previously published author and Public Speaker extraordinaire around Leadership and Culture and is a special friend of the show.We get through:-FloridaCovid in the USAChanging cultureMusicIdeas inspirationBook writingGaining more leadersLearningHiring Rock starsLife happening for youShrekJim & BrantismsTed v TedNot muscling resultsMentoringRespectJim’s future booksAnd so much more! Jim is incredibly comfortable chatting about this topic and I do my level best to keep up with him. He chats with passion and knowledge all the way through and you are sure to take away some absolute golden nuggets. I'm eternally grateful to Jim for his time.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week I bring you another superb human being. I chatted to Grant Campbell, General Manager at the Nobu Hotel London Portman Square.We get through a lot as always including:-Having a hospitality familyBeing introduced to hard workStarting as a chefPioneering free wifiInspiring LeadersMoving into LifestyleSense of arrivalThe mad hatters teaReassessing goalsA Covid pre-openingMentorsSt Julians ScholarsCoopetitionThe Nobu London Portman SquareA brief history of NobuBrand endorsersSpecial bondsFinding your nicheAnd so much more. Grant is an excellent ambassador for the industry and has built a superb career for himself so far. There's lots of great content on how he has built to this date.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I love how some things work out, you read an article and then you are immediately captivated by someone's story. I stumbled on today's guest through a late night LinkedIn feed trawl. And boy, am I glad that I did.Inspiring from start to finish, I got some time with the inspirational and absolute force of nature that is Amber Staynings, CEO of Bums On Seats (https://bumsonseats.org/).It's all action from the get go as we cover off:-Frogs in throatMoving to GuildfordBeing a glass half full personSchoolBeing rebelliousDriving without sat navWhat is Sales?Going (Not going) to South AmericaWorking harder than hardHaving a health scare at 21Knowing when to slow downPeople over profitThe 2nd health scareA Phil Street RantBums on SeatsMentorsAnd so much more!Amber really has one hell of a story with more than her fair share of adversity to conquer and as a result, it's inspiring throughout.A massive thank you to Amber for sharing her story so openly.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a delight I have for you this week as I delve into the world of wine with one of the best in the business, non other than Shane McHugh, Group Wine Buyer at the glorious Goodman Restaurants.Shane is very open with his time and his stories and we get through loads including:-Transport LinksPost pandemic positivityFamily tiesThe Celtic TigerFamily hospitalityStarting out in hotelsSupportive parentsGoing to AmericaOpening rare and expensive winePassion v knowledgeWine storiesTaking the learning from each experienceGetting the craic with Arnold SchwarzeneggerRestaurant openingsTaking the knocksWine buying in a pandemicShane the wine supplierCalifornian WineAnd so much more. Shane has a natural hospitality personality and his humourous storytelling is never too far away in our packed chat. Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Ahhhhhh Culture. What is it? How do we achieve a good one? All this and more when we got some time with today's guest, Benjamin Drury AKA the Culture Guy!As you might expect, there's a lot of chat around culture but a whole lot more too including:-Receiving ParcelsThe Culture GuyThe Inner workings of a companyWhat is Culture?Creating Cult like statusValuesSanity checkTrustHiring for cultural contributionSimplifying businessBringing the emotionJob AdvertsCreating a safe space for mistakesThe Legacy impact challengeChanging the worldBenjamin talks with such passion and energy from start to finish, it's difficult not to feel uplifted so if you are thinking about getting the culture in your business nailed down, then have a listen and engage with Benjamin to fill in the rest.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I am so delighted to unleash this weeks chat to you all as I got some time with one of my early career mentors, Ian Wynne-Smythe or as I affectionately know him, Sir Winnifred of Smythe.Sir Winnifred is a veteran of the cruise world having forged a 30+ year career on board. We chat through his career and get through a lot including:-NamesCovid and CruisingThe Isle of MannCareers adviceStarting in the artsFrom Bursar to PurserLeaders who remain quietBalancing your floatDiscovering the leader you want to beShip rumoursGreg “The Printer”Humble ship beginningsCounting moneyThe training ground of receptionDealing with immigrationTiny Statue of LibertyNine Eleven on a cruise shipThe origins of “Set in Stone”And so much more. There is so much humour throughout this chat and I was grateful to Ian for the time afforded. I hope you enjoy.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I love who I get introduced to as part of the Podcast. Todays guest represents that.I chat to Stephen Carter OBE, one of Scotland's most legendary hoteliers. For someone whose career has spanned over 40 years, you can imagine we get through a lot including:-East NeukUntrue reputationsScottish seafoodHumble beginningsPicking up accentsRejecting the SeychellesHoliday InnMoving to ScotlandThe Motivated TeamThe Tobacco PatchBuying the rights to Le ManCarsSetting aside time to dreamIntegrating locallyThe East coast pathNew opening foiblesState of the art fire alarm systemsMaking the best of a bad situationEntertaining the King of JordanThe OBEAnd so much more. Stephen is an absolutely legend and is very open with some cracking stories throughout.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today's guest is doing something special. If you are an independent hospitality business and you are just getting started (Or even if you are not) then focus on your strengths and let Liam and his team support the rest.We chat to Liam Jones, CEO and Founder of Foursquare Group, A support services consultancy based out of Liverpool.Our chat is rammed full of business intelligence and in addition we get through:-World HeritageJewsonCorporate LifeHealth & SafetyThe many hats of HospitalityCovid responseCreating goodwillNaming companiesEvolutionThe life cycle of businessTapping into your strengthsLeadership as a careerAuthenticityDiverse boardroomsCreating stories with matesPodcastingAnd Liam's excellent journey. It's a privilege to get some time with people like Liam and there's so many golden nuggets in the chat.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The variety of opportunity in hospitality is something I bang on about all the time (You'll no doubt know that by now).Today's guest is another example of that. I chatted to James Lemon, Founder of the awesome Mentoring platform Otolo (www.myotolo.com).It's a packed chat, as always, covering off:-WimbledonCowesGiving up your bedSelling books door to doorRecruitmentStrategyBig businessSmall start-upDownturnsOtoloAttitude and ValuesIntrapreneurDamon Hill driving boatsThe origins of OtoloMentoringAttracting people inHospitality trainingCollaborationLocking yourself out in LisbonAnd so much more. James talks with such intelligence and energy that it's hard not to get hooked in and he has created an awesome platform for the industry.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Where to begin on this weeks guest? I always had a dream to interview Harry Murray MBE, Chairman of Lucknam Park (https://www.lucknampark.co.uk) and today is a fulfilment of that dream.We get through a lot as always including:-Hospitality as show businessThe industry of dreamsHaving a visionSalford techBreakfast for 2000 peopleRespectLeadershipLearning French quicklyClimbing the ranks in hotelsBecoming GMUnexploded bombsSouth AfricaBeing made a chiefMoving to the English RiveiraPressure pointsMaster Inn HoldersSouth Africa in the 90’sEvents for RoyaltyLucknam ParkThe MBEAnd so much more. There's some wonderful snippets of advice throughout and I'm in awe of the work that Harry continues to do for this industry, he is an inspiration. The day after our chat he was off on a 200 mile bike ride for Hospitality Action.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What a cracker we have for you this week. What does it take to be an HR leader in an iconic hotel and restaurant?Well, we chatted to Sarah Powell, HR Director at Le Manoir Aux Quat'Saisons (https://www.belmond.com/hotels/europe/uk/oxfordshire/belmond-le-manoir-aux-quat-saisons) to find out. Look out for another mispronunciation from Phil.We get through loads including:-ReopeningAdmin daysStudying languagesTeaching English in the Indian oceanThe careers bookThe Hilton graduate programmePlan v no planHousekeepingThe move into HRBad interviewsOpening the Soho FarmhouseWorking in a pubLe ManoirRaymond BlancThe gardenHR’s RoleRichard OsmondThe IOHHospitality MinisterHospitality - the career of choiceAttitude is everythingAnd of course Sarah's superb journey so far. Sarah talks with great knowledge and passion around HR and hospitality throughout our chat and I love the fact that she has built a career around seeing where the opportunity is.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Covid has impacted many of us, no question about that. Today's guest has taken the negatives surrounding 2020 and turned them into real positives.I got some time with Maria Malaniia, Founder of the Savvy Hotelier (https://www.savvyhotelier.net/) and self employed guest experience consultant (https://www.malaniia.com).As always it's an action packed chat and we cover:-Getting the startTheme parksFrying foodStockholm weatherGetting paid to travelLearning FinnishSeeking experiencesWorking on cruise shipsMoving to LondonThe IHG OfficeCareer pathsKickboxingTimingLoyalty programmesRedundancyThe Savvy HotelierMaria’s favourite work tripMonaco RefurbishmentsCo-OpetitionBig BrandAnd Maria's awesome story so far. Maria has a natural hospitality personality and she has used 2020 to significantly upskill. Look out for her content across LinkedIn and Instagram.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the next of our Bonus Episode's we chat to the brilliant Ken McGarrie, Passionate hospitality advocate, Founder of Korgen Hospitality in Chicago, USA and author of the superb "The Surprise Restaurant Manager".We get through loads including:-The career startFinding “A real Job”How people arrive at being a restaurant managerWhere the book came fromAsking for helpI have the timeThe power of languageBeing alert to the first impressionBeing aware of your guests moodThe complainers who don’t complainCovid US & UKBeing thankful to your teamMaking your team "unpoachable"PsychologyWhingeingThe Surprise Restaurant ManagerKen’s pay it forwardAnd of course Ken's superb journey. The book rightly takes front and centre here and Ken has created an invaluable resource for the industry.A massive thank you to Ken for coming on to chat, especially at 4.00am his time!Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this weeks episode of Hospitality Meets, we got some time with the wonderful Lorraine Copes, Founder of Be Inclusive Hospitality (https://www.bihospitality.co.uk), Procurement consultant and Life coach.It's a jam packed chat with another wonderful human with an exceptional journey. We talk about:-Being Purpose LedStarting in logisticsMaking pragmatic plansWorking for brands you respectWorking with Danny MeyerManaging changeCareer breakTriangle of successBe Inclusive HospitalityInclusion & diversityCoachingAuthentic leadershipOver eating at food tastingsThe Greg Wallace palletAnd of course Lorraine's fantastic journey.It's yet another indication of the variety of journeys and roles that you can do in this incredible industry culminating in Lorraine leading the conversation on inclusivity within the sector.Bravo Lorraine!Enjoy.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

I'm not going to lie, I'm a huge fan of the venue that today's guest leads.I got some time with Andrew Coggings, Managing Director of Entertaining and Hospitality at the Goodwood Estate (https://www.goodwood.com).It's an epic chat and we get through loads including:-The Festival of SpeedThe values of GoodwoodBottling selfiesGrowing up in DurhamGoing against careers adviceThe Caterer & HotelkeeperBeing headhunted to HiltonMoving to DubaiBeing a forerunner hotelMoving to South AfricaUsing Rugby to get a jobBeing in SA for 1995 Rugby world CupPressurised refurbishmentsHarry Murray as a mentorLangkawiThe importance of contractsMoving back to UKDoormatsSlaley HallBuying a pubRunning a burger restaurantThe Goodwood magic dustTrust & RespectThe DukeSalman Rushdi and RatsNelson Mandela and Photo’sAnd so much more. Andrew treats us to many a story throughout his chat and I'm grateful for the time he gave me.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Episode 78, the day that Hospitality Meets ACTUALLY MET SOMEONE.Yes, this week, we got some actual face to face time with the epicness that is Paul Spencer, Operations Director at Locke (https://www.lockeliving.com). He shared some time with me out of his more than hectic schedule at the beautiful Bermonds Locke, one of the newest properties in the ever expanding Locke portfolio.Paul is all action from the get go and you can tell he's abundantly passionate about what he does which means we get through loads in our short time, including:-BermondseyPeople and cultureSchoolStarting as a chefMoving to front of houseLearningThe support networkMentorsWorking from portacabinsDealing with clashesTaking the first GM roleMoving aroundGolfLondonBeating your revenue manager on ratesIHGBeing out of your depthLearning lessonsFinding your homePaul is one of Hospitality's inspirational leaders and I found his energy infectious for all the right reasons. Our chat also made me realise that I need to upgrade my "out and about" kit.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

There are so many exceptional people in hospitality and this week we got some time with yet another of those.We chat to Aseem Kapoor, Founder & Chief ARK-itect at Ark People Solutions (https://arkpeoplesolutions.com).We chat about:-Being an Ark-itectTravel plansThe first meetingStanding meetingsHeated debatesCreating positive work environmentsEarly path to becoming a doctorHotel openingsDefining brandsCreating cultureJob titlesLeadershipStarting your own businessKindnessEnjoying what you doWho are you?Laughing through hysteriaBreaking in to a hotelArk and the futureCreating AppsAnd of course Aseem's amazing journey.Aseem talks with so much business intelligence it's a cracking chat, not to be missed.Enjoy!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy